Brooke Army Medical Center

Fort Sam Houston
3551 Roger Brooke Dr.
Fort Sam Houston, TX 78234
210-916-7500
On a scale from 0-10, how likely are you to recommend Brooke Army Medical Center to a friend?
Strongly recommend: 110
1 assessment
  • 100% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 0% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
119
Annual Cycles National Avg.
344
10
Average Doctor Score
2 doctors
1 assessment
10
Age
Treated
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Male Factor
10
[Brooke Army Medical Center has a] Waiting room with chairs and tv, wait usually an hour after labs were drawn to start monitoring ultrasounds. Be patient with appropriate expectations.... $7,000 for cycle and fees. Medications covered by insurance.... [The nursing staff were] Organized, efficient, and kind. Compassionate during emotional process
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Age
Treated
Success with this Doc
No
Race
European, Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 4 Docs
Treatment
3 IVF
Diagnosis
Male Factor
10
During treatment, did you feel like you were treated like a number or a human?
All questions were answered; everything explained thoroughly
Describe your experience with the nursing staff.
Organized, efficient, and kind. Compassionate during emotional process
How was your experience with Rhiana Saunders?
Extremely compassionate and caring; answered all of my questions and went above and beyond to be sure we were comfortable with the process of our treatment every step of the way. Explored options with us to help us make the best decisions for our family.
What one piece of advice would you give a prospective patient of Rhiana Saunders?
Could not recommend her more highly.
Describe your experience with your monitoring appointments.
Waiting room with chairs and tv, wait usually an hour after labs were drawn to start monitoring ultrasounds. Be patient with appropriate expectations.
Describe the costs associated with your care under Rhiana Saunders.
$7,000 for cycle and fees. Medications covered by insurance.
10
Doctor
Rhiana Saunders
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brooke Army Medical Center
Fort Sam Houston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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