CCRM Colorado

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication: OfferedProviding backup medication: Offered
Denver
4600 Hale Parkway, Suite 490
Denver, CO 80220
(303) 355-2555
Lone Tree
10290 RidgeGate Circle
Lone Tree, CO 80124
(303) 788-8300
Louisville
80 Health Park Dr.
Louisville, CO 80027
(303) 665-0150
North VA
8010 Towers Crescent Drive
Vienna, VA 22182
866-803-2218
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On a scale from 0-10, how likely are you to recommend CCRM Colorado to a friend?
Strongly recommend: 111Neutral: 18Don't recommend: 288.5
158 assessments
  • 71% Strongly recommend (9-10)
  • 11% Neutral (7-8)
  • 18% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
1,462
Annual Cycles National Avg.
344
158 assessments
10
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
?
Treatment
4 IUI, Donor Sperm
Diagnosis
Unexplained
10
The clinic is huge, but everyone is very professional and polite... Dr. Gustafson and our nurse, Leslie, have been extremely helpful with our whole process. The reason we switched is because I asked for help with my mental health from our previous doctor, who I felt like dismissed me and referred to a primary care physician. Dr. Gustafson helped met with us and referred us to a CCRM Therapist who recommended I be put on a small dose of an antidepressant.
+ Read more
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, Donor Sperm
Diagnosis
Unexplained
10
Describe your experience with CCRM Colorado.
The clinic is huge, but everyone is very professional and polite.
During treatment, did you feel like you were treated like a number or a human?
Dr. Gustafson and our nurse, Leslie, have been extremely helpful with our whole process. The reason we switched is because I asked for help with my mental health from our previous doctor, who I felt like dismissed me and referred to a primary care physician. Dr. Gustafson helped met with us and referred us to a CCRM Therapist who recommended I be put on a small dose of an antidepressant. I feel so much better and we are currently in our 2WW for our 2nd IUI with CCRM. Fingers crossed!
Describe your experience with your nurse.
Leslie is always great about communicating with us in a timely manner. Every time we meet with her, she is very compassionate and helpful.
How was your experience with Robert Gustofson?
Dr. Gustofson has been extremely helpful and answers all our questions in a timely and well described manner. I was referred to this doctor as my friend saw him and he ended up diagnosing her with Ovarian Cancer, but worked to get her grants to freeze her eggs for after her cancer battle. He's a great guy and doctor!
What one piece of advice would you give a prospective patient of Robert Gustofson?
Do your own research, but trust this doctor!
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
For our first IUI, we used clomid, ovidrel and estrogen. However, that was unsuccessful so for this second one, the doctor recommended I take the clomid for longer. This was beneficial with helping my follicles grow, however thinned my uterine lining a great deal. To fix that, I was put on estrogen vaginally three times a day, which was a miracle drug and increased my lining from 3.5 to 7.7!
Describe the costs associated with your care under Robert Gustofson.
Fertility expenses are obviously not cheap. But, I standby the idea that you get what you pay for. Our insurance does not cover any fertility aspects, so we work to pay for everything on our own.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Other, Unexplained
10
Katie was nice and helped me through the steps. She returned calls and answered questions. I felt like she could have been a bit more friendly or involved, but I know she also has a lot of patients, so it's very hard. There was some issue early on in my treatment. I had a Nurse (Kim) who was nice enough. She ended up leaving though and while I was notified she left, I was never notified of who my nurse was going to be. There was never an appt. set up so I could meet my new nurse or anything like that. I felt lost for a little while which was not a fun feeling.
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Other, Unexplained
10
Describe your experience with CCRM Colorado.
CCRM is a large clinic. That is a strength and may be seen as a weakness to some. You are not going to get a ton of 1:1 time with your doctor. And there may be times you have to remind your doctor or nurse of something. You need to be your own advocate and ask a lot of questions and point out anything that seems weird to you. But, they are among the best in this field and they always made me feel comfortable. The nurses and front-desk staff are so nice and friendly. I went to the Rose location in Denver and the woman (Ruby) who took my blood was phenomenal. She rarely left a mark, was always super quick, but most important was so nice. Her smile was the best in the middle of this terrible infertility journey. As long as you know what you are getting into with a large clinic, I think it's a fantastic place to be treated. I would never hesitate to recommend it to anyone needing treatment. And honestly, with how large it is, I think it would be possible for them to be WAY more impersonal than they are. They did a great job of making me feel valued and important when I was talking to someone.
During treatment, did you feel like you were treated like a number or a human?
I recognize that Dr. Surrey wouldn't know my details if we ran into each other on the street, but every time he talked to my husband and myself it felt like he was talking directly to us and our situation. I didn't feel like he was giving us canned responses or recommendations. In addition, when we went through an ectopic pregnancy, he treated us with compassion and understanding. Like he truly cared.
Describe your experience with your nurse.
Katie was nice and helped me through the steps. She returned calls and answered questions. I felt like she could have been a bit more friendly or involved, but I know she also has a lot of patients, so it's very hard. There was some issue early on in my treatment. I had a Nurse (Kim) who was nice enough. She ended up leaving though and while I was notified she left, I was never notified of who my nurse was going to be. There was never an appt. set up so I could meet my new nurse or anything like that. I felt lost for a little while which was not a fun feeling.
How was your experience with Eric Surrey?
Dr. Surrey was fantastic. To some degree I think he took a bit for granted that my husband and I knew or understood more than we did at times, but if we asked him to slow down or asked questions, he was quick to adjust. Again, I knew that Eric Surrey didn't know me personally, but when we were meeting with him, it felt like we were the patients that mattered and that he was well versed in our specific situations. In terms of my expectations around meeting with a doctor at a large clinic, Dr. Surrey exceeded them in every way.
What one piece of advice would you give a prospective patient of Eric Surrey?
Write down questions ahead of time or as you are given explanations and don't be afraid to ask them. There's no reason to leave an appt. with Dr. Surrey unclear about next steps or anything he said.
Describe the protocols Eric Surrey used in your cycles and their degree of success.
For IUIs, I believe the drug protocol was Letrozole + Trigger Shot + Progesterone suppositories. He preferred letrozole to Clomid because I had been on Clomid prior to the IUIs and did not see success. For the Egg Retrieval, I struggle to remember the exact drugs I took, but it was a fairly standard starting point...I don't think anything was specifically custom to my situation, since we were unexplained. For the Transfer, I started with a bit of birth control. I then moved onto using a steroid pill of some sort I think. For the bulk of it, I was on Progesterone Suppositories (twice a day), Estrogen Patches (worked up to 4 patches every other day), and Progesterone In oil injections (0.5 units) every other day. After labs were drawn at some point, they decided to increase the PIO injection to 1 unit every other day, and add in estrogen pills.
Describe the costs associated with your care under Eric Surrey.
It was a lot. CCRM is expensive and everything was out of pocket. I honestly have no idea what the total was.
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 38
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
First nurse [at CCRM] I had was not great. She did not return calls until the end of the day consistently and more importantly, I did not feel she really cared about my case. However, I got assigned a new nurse (Julie) as my first one left. Julie was excellent in every way...Egg retrieval (included 3) plus one FET: $45,000 Medications: about $18,000 (for 3 cycles) Travel/accommodations: about $10,000 One day work up (prior to starting retrievals): ?3000
+ Read more
Age
37 - 38
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
Describe your experience with CCRM Colorado.
Strengths: great reputation for lab in terms of embryo develolment, etc. This was my personal experience and I got better results with these cycles than the first one I did at another clinic. They also do lots of PGS testing, so very confident in their ability to handle embryos well. Compared to what I've read, they seem to be at the forefront of IVF advances. It's a big clinic, but I did not feel like a number. Mostly pleasant front staff, excellent nurses and ultrasound techs, and excellent OR nurses. Procedures all went smoothly with great anesthesia management. Another strength was the reaching out to out of towners for support groups which I found extremely helpful. Great counsellors/psychologists running the groups. Weakness: very expensive. More so than my first clinic.
During treatment, did you feel like you were treated like a number or a human?
Caring, knowledgeable, warm personality. Took time to answer all my questions.
Describe your experience with your nurse.
First nurse I had was not great. She did not return calls until the end of the day consistently and more importantly, I did not feel she really cared about my case. However, I got assigned a new nurse (Julie) as my first one left. Julie was excellent in every way.
How was your experience with Eric Surrey?
Seemed to read through and use my previous results from another clinic and apply it clinically. However, I had very few setbacks, and so it is not possible for me to comment on how things would have gone if they did not go as planned. He recommended doing banked embryos as I had DOR, and this was expensive but turned out to be the best thing for me in the end. Technically, all of the procedures he performed (hysteroscopy, retrieval, FET), went very smoothly and painlessly (given meds for retrieval and mild meds for FET, but not hysteroscopy). I felt confident in his opinion and trusted the course that we took.
What one piece of advice would you give a prospective patient of Eric Surrey?
None specific.
Describe the protocols Eric Surrey used in your cycles and their degree of success.
I believe we used the antagonist protocol. Used Gonal F and Menopur (300 and 150 daily) after using estrogen for some period of time. Trigger was with both Lupron and HCG. FET was with estrogen and PIO. Same protocol used all 3 times with similar results (did 3 retrievals within 5 months or so to bank embryos to have enough for PGS testing).
Describe the costs associated with your care under Eric Surrey.
Egg retrieval (included 3) plus one FET: $45,000 Medications: about $18,000 (for 3 cycles) Travel/accommodations: about $10,000 One day work up (prior to starting retrievals): ?3000
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
32
Treated
2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
0
[Nursing staff at CCRM were] Very poor communicators. Unable to get ahold of my assigned nurse directly. Would take 2-3 messages over 1-2 days to get a call back. Lacked empathy with negative test results - left voicemails and then just referred us to the in house counselor. When cycle was cancelled last minute put blame on us for something they missed. Would say they would call to set up next cycle or next re-group and never called.
+ Read more
Age
32
Treated
2016
Success with this Doc
No
Race
European, Latino, Native American
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
0
Describe your experience with CCRM Colorado.
Very nice and fancy building. Have a Central Denver Office - but Dr. isn't there very often so have to drive to the suburbs for most of your care. Care costs more than other clinics and it appears a lot of that money is going towards a fancy building.
During treatment, did you feel like you were treated like a number or a human?
Very busy clinic where support staff didn't know patients very well. Felt like you were part of a factory walking from one part to the next without individualization
Describe your experience with the nursing staff.
Very poor communicators. Unable to get ahold of my assigned nurse directly. Would take 2-3 messages over 1-2 days to get a call back. Lacked empathy with negative test results - left voicemails and then just referred us to the in house counselor. When cycle was cancelled last minute put blame on us for something they missed. Would say they would call to set up next cycle or next re-group and never called.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Eric Surrey?
Dr. Surrey had good bedside manner, however it felt like he just applied the same plan to you without actually reviewing your history. For example was not clear of the medications I had taken during a previous cycle and had to stop half way through describing next steps because it changed the plan. Seemed to do extensive labs that weren't always indicated. Didn't know whether he had prescribed trigger shots or not.
What one piece of advice would you give a prospective patient of Eric Surrey?
Make sure you are aware of each step and ask lots of questions. Question why you are doing things and review everything without assuming that he is aware of previous or current treatment.
Describe the protocols Eric Surrey used in your cycles and their degree of success.
1) IUI with clomid and ovedrel. Dr. Surrey felt the work up didn't explain our infertility enough, so that starting with less invasive would be okay. Produced a chemical pregnancy - ?maybe. He called it a chemical pregnancy and ordered more labs then as we were starting the next cycle remembered I did a trigger shot and that could have explained the very very low b-hcg. 2) Repeat same plan. Negative
4
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 40
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss
10
CCRM is a machine. At times, you will feel like a number if you do not have the right doctor or nurse. However, these "numbers" are what allows CCRM to take a very scientific approach to treatment. At the end of the day, this is what I wanted...Overall, we spend about $65K on fertility treatments...Nicole is incredibly organized and responsive. She was on top of things for me all the time. I always received a call back from her on the day, she often picked up her phone when I called. On days she was out of the office during stims and FET prep, she made sure I had another point of contact and that they were looking out for me.
+ Read more
Age
39 - 40
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss
10
Describe your experience with CCRM Colorado.
CCRM is a machine. At times, you will feel like a number if you do not have the right doctor or nurse. However, these "numbers" are what allows CCRM to take a very scientific approach to treatment. At the end of the day, this is what I wanted.
During treatment, did you feel like you were treated like a number or a human?
Dr Gustofson is incredibly kind and caring. He took as much time as was needed to explain each step of the process and answer all of our questions. He gave us his email and was quick to respond to any questions that I sent to him. He understands first hand the stresses and concerns involved in infertility treatment and provides both a scientific and empathetic approach to care.
Describe your experience with your nurse.
Nicole is incredibly organized and responsive. She was on top of things for me all the time. I always received a call back from her on the day, she often picked up her phone when I called. On days she was out of the office during stims and FET prep, she made sure I had another point of contact and that they were looking out for me.
How was your experience with Robert Gustofson?
He is empathetic and knowledgable. At the end of the day, there is so much that we don't understand about infertility, so he explains the boundaries of knowledge, sets expectations, provides a personalized experience and stays with you through the ups and downs of treatment.
What one piece of advice would you give a prospective patient of Robert Gustofson?
Work with him, you won't regret it.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
My diagnosis was advanced maternal age. I followed the Linear Antagonist with testosterone priming protocol, which resulted in 6 embroys, 4 of which were CCS normal. I also have a blood clotting disorder, although he did not feel this caused either of my miscarriages since they were before 20 weeks. My first FET resulted in a chemical pregnancy, so we added the antihistamine protocol. Second FET was a BFN. At this point Dr. G asked if I would want to consider a gestational carrier. When we asked if we could try a third transfer with a more natural approach, he was supportive instead of pushing us down the GC path. The third "natural" transfer worked and resulted in our son.
Describe the costs associated with your care under Robert Gustofson.
Overall, we spend about $65K on fertility treatments
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
40 - 42
Treated
2013 - 2015
Success with this Doc
?
Treatment
6 IUI, 1 IVF, Donor Eggs, Donor Sperm
Diagnosis
Tubal Blockage, Uterine Fibroids, Unexplained
8
The nursing staff, however, leaves much to be desired. I've worked with three nurses in 2.5 years. The first couldn't remember any details about my case (like that I am a single mother by choice) and would call in prescriptions for me for meds I was allergic to.
+ Read more
Age
40 - 42
Treated
2013 - 2015
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 1 IVF, Donor Eggs, Donor Sperm
Diagnosis
Tubal Blockage, Uterine Fibroids, Unexplained
8
During treatment, did you feel like you were treated like a number or a human?
Dr. Minjarez is wonderful, when I can see her. She remembers the details of my story, talks me through decisions that need to be made, gives me numbers, and is generally very warm. The nursing staff, however, leaves much to be desired. I've worked with three nurses in 2.5 years. The first couldn't remember any details about my case (like that I am a single mother by choice) and would call in prescriptions for me for meds I was allergic to. The second nurse was excellent; I learned to ask more questions, which helped, but she knew me well and would stay on top of things. The nurse I am working with now is terrible: she never initiates contact, is not ahead of my calendar so leaves things until the last minute, and isn't creative in helping me deal with problems - if there isn't a stock response, then there is nothing she can do for me.
Describe your experience with your nurse.
I have had three very different nurses. First: she left in 2014, but was disorganized, forgot any details about me and my history, and would call in scripts for meds I was allergic to. Katie P: Excellent. She is a good communicator, was organized (she would email me the day before I had to start or change a med), always returned calls and emails within an hour, and genuinely cared about me. Kristi: My nurse now. The only positive is that she responds to my emails very quickly. She is disorganized, doesn't remember any details about me or my history, and is not at all thoughtful or creative when she responds to my questions - if it's not a pre-written CCRM response, she doesn't know what to say.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to consider drug intolerance
How was your experience with Debra Minjarez?
Dr. Minjarez is very warm, and very smart. My only complaint is that when I look back over the 2.5 years I have been under her care, there are things I wish someone would have explained to me when I started the process, that I feel like I didn't learn until much later in the process.
What one piece of advice would you give a prospective patient of Debra Minjarez?
Ask questions; don't assume she or her staff will tell you everything you need to know; and know that there are always more drugs, more procedures, and more options, and you need to know your limits.
Describe the protocols Debra Minjarez used in your cycles and their degree of success.
None of my cycles have resulted in a pregnancy 2 IUIs with no drugs 4 IUIs with varying amounts of drugs. I know Clomid was used a couple times, I don't remember the others. 1 IVF retrieval: Luteal Oral Protocol 3 - Estrace, Cetrotide, Menopur, Gonal, Saizen, Dexamethasone. We CCS tested the 6 embryos and all were abnormal. I am now prepping for my first donor egg / donor sperm transfer. I will have taken: Novarel (birth control), Lupron, Vivelle, Endometrin, Progesterone in Oil, and Medrol.
8
Doctor
Debra Minjarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
?
Treatment
3 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Anovulation, PCOS
9
[CCRM nurse] Christina is calm, knowledgeable and authoritative which helps me trust her though I think she is better than most of the others based on when she is out... like the nurse I deal with but could see the experience being deeply influenced by what caliber of nurse you have.
+ Read more
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
?
Race
European, Latino
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Anovulation, PCOS
9
During treatment, did you feel like you were treated like a number or a human?
Dr. M is very caring and warm. I really like her even though I have not received the results I want. She listens to my concerns and let's me have an opinion in my treatment whole marrying that with her deep expertise. The only downside is that I don't deal with her a lot. I like the nurse I deal with but could see the experience being deeply influenced by what caliber of nurse you have. There are some expensive tests that seem repetitive or an young that they have to be run through their lab (aka not under insurace unless you have United)
Describe your experience with your nurse.
She is on top of of everything and calls me back immediately. When she's out she makes sure I am covered. Some of the other nurses who cover for her don't seem quite as on top of it. Christina is calm, knowledgeable and authoritative which helps me trust her though I think she is better than most of the others based on when she is out.
How was your experience with Debra Minjarez?
She is fantasist and warm. She makes the process very informative and less emotionally difficult. My nurse acts as the liaison though I wish I could talk to her more.
What one piece of advice would you give a prospective patient of Debra Minjarez?
Don't wait, I wish I went earlier for emotional sanity. Go immediately, figure out what is and is not covered by your insurance and speak up to what you think is and is not working. I have a food allergy present in all of the pill medications and possibly responsible for my multiple losses so she completely customized my transfer after my last loss. She listens and, especially if you push, is open to trying anything that she thinks might help and poses little risk.
9
Doctor
Debra Minjarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF, 2 Embryo Freezing
Diagnosis
Endometriosis, PCOS
10
Overall the clinic [CCRM] was great...It is a little more expensive than other clinics with for IVF...[Nurse] Melanie was amazing. She was responsive and compassionate....Costs were typical - meds, procedure, doctor time and testing. All in we spent about $30,000...Dr Schoolcraft and CCRM spent time answering my questions and helping me solve my infertility problems that other clinics could not...I cannot day enough good things about his work, his clinic and the support I received from his staff especially being an out of state patient.
+ Read more
Age
33
Treated
2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 2 IVF, 2 Embryo Freezing
Diagnosis
Endometriosis, PCOS
10
Describe your experience with CCRM Colorado.
Overall the clinic was great. It gets results for many and is known for treating older difficult patients. I needed a clinic that would be honest with my issues and truly help. I would say is the best in there US. When I first arrived there were couples from all over the world in the lobby waiting for their day to begin. It is a little more expensive than other clinics with for IVF but with all the testing you know you are getting a perfect embryo. My perfect embryo made me a first time mom in September and I will forever be grateful for CCRM. They helped us start a family.
During treatment, did you feel like you were treated like a number or a human?
Dr Schoolcraft and CCRM spent time answering my questions and helping me solve my infertility problems that other clinics could not
Describe your experience with your nurse.
Melanie was amazing. She was responsive and compassionate.
How was your experience with William Schoolcraft?
Dr Schoolcraft is a pioneer in his field. He is direct in his treatment and he gets results. He is not a warm and fuzzy doctor but was the only one able to get me to retrieval on first round without overstimulating me and resulted in my first child. I cannot day enough good things about his work, his clinic and the support I received from his staff especially being an out of state patient.
What one piece of advice would you give a prospective patient of William Schoolcraft?
Don’t be turned off if he is not warm. He states the facts and is honest with his treatment recommendations. His plans get young results.
Describe the protocols William Schoolcraft used in your cycles and their degree of success.
I did IVF and the protocol included antagonist treatment. I don’t recall the exact medications but took a few days longer to trigger. For transfer they used a Lupron medication that was administered 2 months in advance to help with my endometriosis.
Describe the costs associated with your care under William Schoolcraft.
Costs were typical - meds, procedure, doctor time and testing. All in we spent about $30,000
10
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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5
Age
30
Treated
2016
Success with this Doc
?
Treatment
3 IUI, IVF
Diagnosis
Unexplained
5
My nurse [at CCRM - Denver]suddenly had a family emergency for a week while I was waiting for HSG results and my IVF protocol and calendar. I was disappointed another nurse did not step in as we were in a time crunch...My nurse has been the main reason I feel like a number, every time I speak to her in person or over the phone, she asks me to remind her of our situation...Their strengths are being organized, usually getting early to an appointment means I'm in and out earlier than expected. Everyone's helpful and the facility is clean
+ Read more
Age
30
Treated
2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF
Diagnosis
Unexplained
5
Describe your experience with CCRM Colorado.
I have no complaints. Their strengths are being organized, usually getting early to an appointment means I'm in and out earlier than expected. Everyone's helpful and the facility is clean.
During treatment, did you feel like you were treated like a number or a human?
I had my diagnosis of endometriosis prior to coming to CcRM. We tried 3 IUI's, all failed, and every time I ovulated too quickly. They didn't seem to try anything outside of their typical protocol and my 3rd iui was canceled due to missing ovulation. Now that we're moving on to IVF, I asked Dr schoolcraft why he chose my protocol and he said "bc it will give you your best chance of success." While that's an obvious reason to choose a protocol, I'd like to know WHY he's chosen this particular one and what they expect the results or process to be. My nurse has been the main reason I feel like a number, every time I speak to her in person or over the phone, she asks me to remind her of our situation. Once, she told me 10 minutes of someone else's health issues before I realized she wasn't talking about me. We're local to CCRM and I've heard they're great so I'm trying to look past all of this.
Describe your experience with your nurse.
Staff is great but my nurse has been difficult to work with. She's unorganized, usually uninformed and somewhat checked out. I've met other great nurses but haven't asked to be switched since I don't want to ruffle any feathers.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with William Schoolcraft?
I'm not sure what his strengths are as we're currently in treatment, weakness is probably compassion/lack of emotion. I don't need emotion but I know some people do. He also isn't a big talker and people need to bring questions to him to get answers.
What one piece of advice would you give a prospective patient of William Schoolcraft?
Ask any and all questions, be prepared, do research to be able to have questions.
Describe the protocols William Schoolcraft used in your cycles and their degree of success.
1 iui with clomid and ovudril, switched to letrozole no trigger for last 2 IUI's. Clomid increased my cramping due to 4 follicles growing, letrozole gave me 1 follicle each time but sped up ovulation. Just received IVF protocol, priming with Doxycycline, cetrotide, estrogen patches. Stimming with cetrotide, gonal-f, menopur, and triggering with pregnyl and Lupron. No reasons were really given for any of them other than they should be successful.
Describe the costs associated with your care under William Schoolcraft.
So far we've spent about 15,000 in IUI's and testing. IVF with icsi will be 34,000.
5
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
33
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
8
They [CCRM] are very responsive and helpful with all of your questions and concerns. I was treated like my case was very important the entire time I was being treated...My trigger shot for the first IUI procedure was not called in timely. Also I had to go to both the lone tree location and denver location back to back to get labs done before starting treatment because they forgot to order all necessary tests...I really appreciated having one.l nurse assigned to me that was familiar with my face and case
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Age
33
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
8
Describe your experience with CCRM Colorado.
They are very responsive and helpful with all of your questions and concerns. I was treated like my case was very important the entire time I was being treated.
During treatment, did you feel like you were treated like a number or a human?
Her "bedside manner" gave me the sense that she truly cared about our personal infertility journey, how it impacts us from a whole-person (not just physical) perspective, and that she wanted to see us succeed.
Describe your experience with your nurse.
I really appreciated having one.l nurse assigned to me that was familiar with my face and case. However, Erica left CCRM during my treatment and I was reassigned. Some of the nurses made the IUI procedure more comfortable than others. I especially liked the nurse that used IUI with sonogram to help guide.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
How was your experience with Sara Barton?
Based on a diagnosis of unexplained infertility, and a relatively good prognosis, we have not yet met very often with Dr Barton, but in our few interactions she seemed caring, determined to put us on a path towards live birth and seemed to handle my course of treatments through the 3 IUIs as I expected.
What one piece of advice would you give a prospective patient of Sara Barton?
She makes me really comfortable discussing the tough topics related to infertility.
Describe the protocols Sara Barton used in your cycles and their degree of success.
We did ovarian stimlation with clomid (100 mcg) for 3 cycles on cycle days 3-7. Beginning with Ultrasound to check for cysts prior to beginning medication each cycle. Follicle check ultrasounds on approx cycle day 10-12. Triggered ovulation with Ovidrel for IUI scheduled 36 hours after trigger. Semen collection was scheduled for 2 hours prior to IUI. When lining was less than 7mm at follicle check, vaginal Estrace was given to help with uterine lining, and continued until 2 weeks after ovulation. No pregancy was achieved through these 3 cycles.
Describe the costs associated with your care under Sara Barton.
Approximately $1,000 per IUI cycle including all medications (nothing covered by insurance). Diagnostic work and appointments with dr were also around $1,000.
7
Doctor
Sara Barton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Anovulation, Endometriosis, Unexplained
10
Katie [nurse at CCRM Colorado]...is great. Empathetic, thoughtful, responsive and supportive. Appreciated the ability to send a message to your nurse online via a portal versus trying to call and always having to leave a message... a well oiled machine. The doctors and nurses I worked with were fantastic. Paperwork is sometimes a challenge (thought you had signed all but then turns out you didn't). The only other downside is the business office is hard to get ahold of at times but they started using e-mail which was much easier than playing phone tag. I think the strengths are their expertise, proven outcomes and resources - as well as their people.
+ Read more
Age
37
Treated
2016
Success with this Doc
Yes
Race
European
Income
Occupation
Business Executive
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Anovulation, Endometriosis, Unexplained
10
Describe your experience with CCRM Colorado.
CCRM is exceptionally skilled at what they do. They have an excellent reputation globally and are a well oiled machine. The doctors and nurses I worked with were fantastic. Paperwork is sometimes a challenge (thought you had signed all but then turns out you didn't). The only other downside is the business office is hard to get ahold of at times but they started using e-mail which was much easier than playing phone tag. I think the strengths are their expertise, proven outcomes and resources - as well as their people.
Describe your experience with your nurse.
Katie, as a provider, is great. Empathetic, thoughtful, responsive and supportive. Appreciated the ability to send a message to your nurse online via a portal versus trying to call and always having to leave a message.
How was your experience with Sara Barton?
Sara is patient, kind, but extremely good at her job - the perfect balance of amazingly smart, but with the human touch that is hard to find in a medical professional. She took time to explain things thoroughly. We were kind of a challenging case, and she was skilled at finding solutions and new ways to navigate our infertility issues. She was collaborative and always listened to what we wanted while gently offering suggestions.
What one piece of advice would you give a prospective patient of Sara Barton?
Sara is more than willing and able to answer questions - don't hesitate to reach out if something seems unusual or different or if you just need reassurance.
Describe the protocols Sara Barton used in your cycles and their degree of success.
We underwent 4 FET cycles, although our embryos were retrieved at a different facility (not CCRM). The first and second cycles were unsuccessful, but the third resulted in a pregnancy, only to find no heartbeat at 6 weeks. The fourth was successful. For 1-3, we only transferred one embryo. For cycle 4, we did two. We also did treatment for endometriosis for the fourth cycle. Although we weren't able to fully test for endometriosis, due to an abnormal ovulatory schedule, we treated it prophylactically and it worked! We also considered an endometrial receptivity testing but did not end up doing that test due to timing and other issues. The other treatment that was generally helpful was a hysteroscopy to scratch up the lining prior to the transfer. This seemed to make a difference on the times when the embryo implanted versus when it didn't.
Describe the costs associated with your care under Sara Barton.
I want to say that the transfer only was in the ball park of $7K, not including prescription medication.
10
Doctor
Sara Barton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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3
Age
44
Treated
2014
Success with this Doc
Yes
Treatment
4 IUI, IVF, Donor Eggs
Diagnosis
Poor Egg Quality
3
While we really liked our doctor, we were very very disappointed with the CCRM clinic. Here, we felt like a number. After our initial consult with Dr. Minjarez, we had to go through the official orientation process, which was a wasted day for us. They herded us together with about 10 other couples into a conference room, and went through the general IVF process, legal stuff, protocol..... none of which was helpful in the least to us. It put a bad taste in our mouths from the get-go. They are very protocol driven. The worst example I can think of is that prior to our first IVF transfer, both my husband and I had to go through all sorts of very costly testing, some of which was communicable disease testing which is understandable. But after our first attempt failed, they wanted us to do the exact same testing all over again a mere 2 months later when we went to do transfer #2. They said they would not do the transfer if we didn't do the tests again (all through the CCRM labs, of course). The lab staff was wonderful. I had countless blood draws, and they were all very talented (I am a difficult draw) and friendly. Ruby at the
+ Read more
Age
44
Treated
2014
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, IVF, Donor Eggs
Diagnosis
Poor Egg Quality
3
Describe your experience with CCRM Colorado.
While we really liked our doctor, we were very very disappointed with the CCRM clinic. Here, we felt like a number. After our initial consult with Dr. Minjarez, we had to go through the official orientation process, which was a wasted day for us. They herded us together with about 10 other couples into a conference room, and went through the general IVF process, legal stuff, protocol..... none of which was helpful in the least to us. It put a bad taste in our mouths from the get-go. They are very protocol driven. The worst example I can think of is that prior to our first IVF transfer, both my husband and I had to go through all sorts of very costly testing, some of which was communicable disease testing which is understandable. But after our first attempt failed, they wanted us to do the exact same testing all over again a mere 2 months later when we went to do transfer #2. They said they would not do the transfer if we didn't do the tests again (all through the CCRM labs, of course). The lab staff was wonderful. I had countless blood draws, and they were all very talented (I am a difficult draw) and friendly. Ruby at the Rose office was my favorite - amazing woman! Same with ultrasound technicians - they were all very nice and had their acts together.
During treatment, did you feel like you were treated like a number or a human?
Specifically with Dr. Minjarez, I felt like a human because she treated both me and my husband with respect, she answered all of our questions no matter how many times we asked them, and I felt that she was very adept at sensing whether we needed warm fuzzies or down and dirty facts (that varied greatly depending on what stage of the process we were at).
Describe your experience with your nurse.
Primary nurse was ok, but especially for our first IVF round, she assumed that we were already familiar with the protocols, drugs, acronyms, procedures, etc. When you are going through this process, the last thing you want to do is figure out the basics on your own. There were several calendar mistakes made along the way where I felt that I had to double check absolutely everything. Before we began our first cycle, she would talk about the "Calendar" like it was a big magical thing, and when I got it, I was very disappointed and confused. It was a photocopied piece of paper with dates handwritten in and notes in the columns. It used terms like "LMP" which I was not familiar with. Instead of using the term "luprolide acetate" (which was what the pharmacy called it), it referred to "Lupron", which I believe is the brand name of the drug. This all sounds really nit-picky, but for someone going through infertility and uncertainty and nervousness, it would have been so much more reassuring to have everything spelled out for us in a clear, precise and unmistakable manner. Communication was difficult in that we did not have a way to directly contact our nurse - had to either leave a message via their portal or leave a message in the general nurses mailbox.
What specific things went wrong at this clinic?
  • Lost appointments
  • Provided conflicting information
How was your experience with Debra Minjarez?
We felt that Dr. Minjarez knew her stuff - seems to be a very intelligent person. As I had already been through several failed IUI attempts with a different clinic, we had some very frank conversations with Dr. Minjarez about 1) the probability that my egg quality was likely poor based on my age and hormone levels (since I had done no retrievals, there was no way to know for sure), and 2) our financial situation and how it would realistically direct my treatment to some degree. She did NOT push us to use donor eggs, but was also realistic and honest about the likelihood of my own eggs being viable. Dr. Minjares was always friendly and willing to go over our plan time and again with us as things changed. Personally, I liked her very much and felt very comfortable with her.
What one piece of advice would you give a prospective patient of Debra Minjarez?
Don't be afraid to slow her down. She is obviously a very busy person, and sometimes we felt a bit rushed in our appointments with her (not the transfer), but we learned to ask our questions until we understood everything.
Describe the protocols Debra Minjarez used in your cycles and their degree of success.
We went straight to using an egg donor since we knew sperm were healthy and were pretty confident that eggs were not. FET #1 Birth control, Lupron injections, estrogen patches, progesteron in oil injections, progesteron inserts, mild antibiotics prior to transfer and a few other drugs I don't remember. I did pre and post-transfer acupuncture for both transfers. Donor gave us 12 frozen eggs, 10 fertilized and we transfered one day-5 embryo and froze the remaining 9 embryos. Result was negative pregnancy test. FET #2 we thawed and transfered 2 embryos which resulted in twins! FET #2 was 2 day-5 embryos from same batch as
Describe the costs associated with your care under Debra Minjarez.
Around $50k which included donor eggs, donor medications, my medications and 2 separate transfers.
8
Doctor
Debra Minjarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
33
Treated
2016
Success with this Doc
No
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor, Unexplained
8
CCRM has a great clinical team - I had many eggs fertilize, and so far I haven't had any issues with my embryos surviving the freeze and thaw...While I was under care, I had many different nurses (one terminated, one went on maternity leave, etc.). This created some issues, as there was clearly a lack of communication. In one instance, my calendar was incorrect and I had to contact them to fix it and change my protocol. In another instance, I had not heard about my pregnancy test results and had to call in before they closed for the day. That's how I found out about my second failed attempt, which broke me.
+ Read more
Age
33
Treated
2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor, Unexplained
8
Describe your experience with CCRM Colorado.
CCRM has a great clinical team - I had many eggs fertilize, and so far I haven't had any issues with my embryos surviving the freeze and thaw. That being said, I haven't had a successful transfer, and sometimes question the viability of the embryos (even though they have been genetically tested, etc.).
During treatment, did you feel like you were treated like a number or a human?
Dr. Kondapalli was very friendly and seemed invested in our case.
Describe your experience with your nurse.
While I was under care, I had many different nurses (one terminated, one went on maternity leave, etc.). This created some issues, as there was clearly a lack of communication. In one instance, my calendar was incorrect and I had to contact them to fix it and change my protocol. In another instance, I had not heard about my pregnancy test results and had to call in before they closed for the day. That's how I found out about my second failed attempt, which broke me.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Laxmi Kondapalli?
Our path has been turbulent, considering that we had to change doctors after egg retrieval and prior to the embryo transfer. We were told that we had very good chances of pregnancy, and felt extremely confused when we got a negative pregnancy test. Dr. Kondapalli made some adjustments to round 2, but same result, negative pregnancy test. When we went into our consult after the second failed attempt it was disheartening to hear that she was already recommending surrogacy or adoption. We still had so many questions, as this didn't make sense to us, and I felt like I needed to take things into my own hands, rather than fully relying on CCRM.
What one piece of advice would you give a prospective patient of Laxmi Kondapalli?
Be your own advocate.
Describe the protocols Laxmi Kondapalli used in your cycles and their degree of success.
The first round of IVF was pretty typical - I didn't have any hormone issues, and so we used the lowest doses possible. For the second round of IVF, Dr. Kondapalli didn't have any changes other than suggesting that we use the progesterone oil. During my consult after the second failed attempt, she recommended that we try a uterine scrape (I wonder why she didn't try this before). I asked her whether we could forgo using the hormone medications, and she said that we could if we wished, which I appreciated.
Describe the costs associated with your care under Laxmi Kondapalli.
We were talked into doing every test and procedure, as there were male infertility issues that we had questions about.
3
Doctor
Laxmi Kondapalli
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
43
Treated
2016
Success with this Doc
No
Treatment
12 IUI, IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
6
Billing at CCRM is a veritable nightmare. Phone calls are rarely returned without persistence, the same holds true for email. I also had a nurse to be able to call a prescription in timely to my mail order clinic, but we resolved it without me missing my cycle thankfully. The phone systems were down over the holidays in 2016, at a critical day and my cycle.... think CCRN fantastic lab, and several high-quality doctors. The greatest frustration point I have with them is cost,
+ Read more
Age
43
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1st of 3 Docs
Treatment
12 IUI, IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
6
Describe your experience with CCRM Colorado.
I think CCRN fantastic lab, and several high-quality doctors. The greatest frustration point I have with them is cost, followed by the fact that you cannot switch doctors if you’re unhappy. I think that’s ludicrous. They made a one time exception for me because I came back for a different procedure – IVF, and told them I wasn’t coming unless I could have a doctor other than Kondapali. They gave me Dr. Schoolcraft as I requested.
During treatment, did you feel like you were treated like a number or a human?
I rarely spoke to my doctor. She seemed uninterested in trying anything with me other than the repeated suggestion I move to IVF, which I could not afford at the tome
Describe your experience with your nurse.
The nurses often had to go back to the doctor to get answers to questions. This was a different experience to the one I’m having now with Dr. Schoolcraft Nurse Ellie who is able to answer almost all of my questions. Whenever I would get upset, because a cycle failed or just the Billing stress got to me, I would shed tears. Twice the nurses suggested I “speak to the psychologist”, which of course, comes with a hefty fee of over $200 I believe.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Laxmi Kondapalli?
I felt Dr Kondapali was not genuine. Her enthusiasm seemed false, like that of a cheerleader in a movie. When pressed to try things out of the standard protocol, she was completely unwilling. Her only suggestion was that I moved to IVF. She refused to treat me for more than six IUI cycles. I found another doctor, with 10 years more experience than her who was willing to give it at least a year, given the fact that he had had women my age become pregnant. I believe Dr Kondapali was more concerned with her statistics and bringing in the IVF Revenue than actually helping me have a baby within the limits I was faced with the financially and age wise.
What one piece of advice would you give a prospective patient of Laxmi Kondapalli?
Do not go looking to her for compassion. Also, make sure you’re well educated on the process because the nurses are not always equal in their knowledge. I would highly recommend Dr. Schoolcraft, because Ellie, his nurse is extremely knowledgeable, and serves as an excellent substitute when he’s not directly available for questions.
Describe the protocols Laxmi Kondapalli used in your cycles and their degree of success.
Dr Kondapali let me do one natural cycle at my request. The second cycle, we tried a relatively low dose of Clomid 50mg and one or two Menopur injections for boosting. After that, we moved to Femara 10mg ( I reported side effects from Clomid) plus Menopur 150. When that didn’t work, I believe we increased to 300. That was for two additional cycles. After that, I switched clinics when she broke the news to me that she would only do six medicated cycles with me and that no one else in the practice would touch me either for more than that.
Describe the costs associated with your care under Laxmi Kondapalli.
Since this was covered under insurance, it’s hard to estimate what my out-of-pocket actually was, because they are still processing claims that are over a year old! The billing process was terrible. The cost of my IVF procedure I estimate at about $40,000 including additional diagnostics and medication above the cost of the procedure.
0
Doctor
Laxmi Kondapalli
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
31 - 32
Treated
2014 - 2015
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
8
NUrsing staff [at CCRM Denver] was always busy. I had one bad experience during an IUI, in which a new intern I hadn't met was allowed to insert the speculum. It took her minutes of jabbing around and hitting my cervix repeatedly, and I eventually in tears asked her to stop. Someone else was brought in, and the rest of it went smoothly, but I was so upset and in pain. No one apologized, and I was left to feel really awkward. It often felt like the nurse didn't know my name or remember what my specifics were; I was constantly having to remind them of my unusually short ovulation cycle, and it was in my chart, and yet the nurses kept giving me wrong instructions for taking medication and scheduling appointments.
+ Read more
Age
31 - 32
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
8
Describe your experience with CCRM Colorado.
Clean, a bit sterile, things generally move on time. Pretty flexible for patients who work (they would make an exception and schedule early appointments ~7am for bloodwork and routine exams for those of us with early morning meetings).
During treatment, did you feel like you were treated like a number or a human?
Changed nurses often, and felt like they barely knew my name. Also changed doctors midstream. Everyone was kind and knowledgeable, but I certainly didn't feel acknowledged as a person. Also, when I had my first unsuccessful cycle, I was a real mess, even weeks later. The staff knew it, and multiple nurses and my doctor said they would have their staff psychiatrist set up a time with me to make sure I was okay. I never heard from anyone, and I was too depressed/ashamed to make an appointment myself. I am glad that in the end I didn't hurt myself or suffer longlasting depression, but that could have easily been a result and I feel now that they were a bit negligent in knowing what they knew and not following through.
Describe your experience with your nurse.
NUrsing staff was always busy. I had one bad experience during an IUI, in which a new intern I hadn't met was allowed to insert the speculum. It took her minutes of jabbing around and hitting my cervix repeatedly, and I eventually in tears asked her to stop. Someone else was brought in, and the rest of it went smoothly, but I was so upset and in pain. No one apologized, and I was left to feel really awkward. It often felt like the nurse didn't know my name or remember what my specifics were; I was constantly having to remind them of my unusually short ovulation cycle, and it was in my chart, and yet the nurses kept giving me wrong instructions for taking medication and scheduling appointments. I also did not like that nurses would only call with medication dosage and timing instructions. They wouldn't email them. This led to a particularly bad IVF cycle (my first) in which I couldn't' remember the final dosage of HCG and couldn't find anyone who could tell me what it was in the middle of the night; the night nurse instructed me to take the wrong dosage. This was the night before my egg retrieval. They were still able to retrieve eggs, but a significant number were not mature and I still wonder if this is due to the incorrect dosage I took. Had the nurse emailed me or written instructions down, this would not have happened. As it was, she called me when I was out at the grocery store without pen/paper, and she still told me the exact times and dosages for five different medicines across a 3 day period, didn't repeat them, and hung up. I had to then try to remember exactly and write them down in my phone, and couldn't remember the final dosage. So all in all, while the staff is generally professional and competent, they could use some improvement in coordinating care.
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Debra Minjarez?
Nice and knowledgeable. I didn't feel like the course of treatment was specific to me, but was instead a standard cookie cutter approach. Also, after all my testing, I was never handed an officially-named diagnosis, so I believed for months that it was 'unidentified infertility.' It wasn't until after I had been getting treatment for 1.5 years there and was discussing starting IVF with Dr Minjarez that I asked about its success rates with unidentified infertility. She casually looked at me and said, "it's not unidentified; you have 'diminished ovarian reserve'." I was shocked - those words had never been said to me. It didn't really change anything moving forward for IVF, but still felt.... wrong, after all the thousands of dollars and tests and hours spent with staff there. I also wouldn't have pursued 3 rounds of IUI had I known that.
What one piece of advice would you give a prospective patient of Debra Minjarez?
Ask for specifics! Bring pen/paper or ask if you can record!
Describe the costs associated with your care under Debra Minjarez.
total spent ~$50,000 for 3 IUIs, 1 egg retrieval, 2 IVF cycles, medications
5
Doctor
Debra Minjarez
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
29 - 30
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Tubal Blockage
8
I went to the CCRM rose office 95% of the time and loved it but the Lonetree office is much worse - it always felt so sterile and they were always scrambling and disorganized. Their business office is HORRIBLE! The nurse switching mid-cycle can get complicated. And they never give patients consistent messaging, every single staff member will give you a different answer. And big clinic changes are not communicated well. Go to the Rose Office!!
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Age
29 - 30
Treated
2014 - 2015
Success with this Doc
Yes
Race
European, Latino
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Tubal Blockage
8
Describe your experience with CCRM Colorado.
I went to the CCRM rose office 95% of the time and loved it but the Lonetree office is much worse - it always felt so sterile and they were always scrambling and disorganized. Their business office is HORRIBLE! The nurse switching mid-cycle can get complicated. And they never give patients consistent messaging, every single staff member will give you a different answer. And big clinic changes are not communicated well. Go to the Rose Office!!
During treatment, did you feel like you were treated like a number or a human?
Dr Deb knew my chart and everything we had experienced until then... she knew my acupuncturist and my OB, and would send them notes because they both were involved, etc - she just knew "me" and I never felt like numbers on her page. She also knew how I responded to news, and at time altered the way she delivered news. She even sat rubbing my hand and wiping tears as she took me in for surgery to remove my tubes, she connected with you.
Describe your experience with your nurse.
Shanna is the BEST. I thank God for her every single day. Timely, compassionate, personal advocate - whatever you needed she delivered!
What specific things went wrong at this clinic?
  • Lost paperwork
  • Provided conflicting information
How was your experience with Debra Minjarez?
Although I was bummed not to see her again once I was pregnant (I only saw her 2 other times - my only less positive thing to say, you never see her), I never doubted her commitment to my fertility for a second. Even in a world of infertility and reoccurring bad news that is often delivered and managed by your nurse, she called me after certain less than positive result tests to make sure I was ok. I was young and had a pretty serious case and I will never forget her making me a promise that first day, she was dedicated and compassionate.. When I didn't respond to stims in the beginning of my cycle, she reassured me of my progress and made me feel comfortable with my medication switch mid-cycle. Again it would have been really nice just to a get a call or note from her after pregnancy or delivery, it was radio silent from her after my transfer, otherwise I couldn't speak more highly of Dr Deb!
What one piece of advice would you give a prospective patient of Debra Minjarez?
Get a good nurse.
Describe the protocols Debra Minjarez used in your cycles and their degree of success.
Retrieval - CCRM Protocol 3, estrogen priming, with added clomid day 4 after poor response. Stimmed 13 days and had double trigger. Transfer - 2 months depo lupron prior to CCRM standard frozen transfer. I have stage IV endometriosis, that caused both tubes to close as well as luteal phase defect and DOR (RFC 4-6, AMH .4) due to scarring on ovaries. I had to have my tubes removed prior to transfer but after retrieval. I had historically not responded to stims. I have never had a successful pregnancy and was Beta-3 negative. My retrieval was saved by clomid, I responded and had 14 eggs retrieved, 11 were mature, 9 fertilized and 4 made it to Day 6, 5 day 6. Depo Lupron successfully helped my body create the beta-3. I had a successful transfer of 2 day 5 (3AA and 5AA) untested embryos.
Describe the costs associated with your care under Debra Minjarez.
All said and done for one day workup, one retrieval, drugs for one retrieval, surgery to remove my tubes, transfer, drugs for one frozen transfer, blood work and associated tests we spent $40k. The package prices are not all inclusive, everything is upcharged that can be.
9
Doctor
Debra Minjarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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0
Age
42 - 44
Treated
2013 - 2015
Success with this Doc
No
Treatment
3 IUI, 1 IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
0
25K for an IVF transfer [at CCRM]. $1200 for an IUI transfer. 50K for donor eggs. 10K for donor embryos... Inflexible, requiring unnecessary and costly tests you pay them for directly.All in all, a horrendous and very expensive experience...Meds the doctor ordered weren't called in. Necessary ultrasounds weren't done close to transfer time. Poor quality donor embryos were received, with my doctor's knowledge.
+ Read more
Age
42 - 44
Treated
2013 - 2015
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IUI, 1 IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
0
Describe your experience with CCRM Colorado.
Too busy. Financially motivated. It's all about the money. Inflexible, requiring unnecessary and costly tests you pay them for directly. Expensive. I would staff away from CCRM if at all possible. They're known for the the quality of their lab, and that's very seductive. If you work with them, be ready to take charge of your own health care. Question lab results. Insist on being seen. Question the meds you're on. Look carefully at your prescriptions. Be your own doctor.
During treatment, did you feel like you were treated like a number or a human?
Debra is great. She listens and communicates. But she was too busy at CCRM to provide quality care. She wasn't prepared for our appointments. She allowed me to use sub-par donor eggs and didn't mention that until I failed to become pregnant. The real issue at CCRM is the understaffed nursing staff. They're so busy, you're a number. You will not get called back. The wrong medication will be called in. You won't be watched closely enough.
Describe your experience with your nurse.
Too busy. Called in the wrong meds or no meds. Didn't order the right labs. Asked me about my husband several times, when my chart said I'm single. This was other nurses than those I listed. You work with a variety of people when going through IVF.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Debra Minjarez?
She's great. Smart. Caring. Direct. She tells the truth, cares about her patients and has your best interest at heart. She was just too busy at CCRM to take good care of me so that I saw results. I felt mislead and that she misrepresented what I'd receive using donor eggs.
What one piece of advice would you give a prospective patient of Debra Minjarez?
Make sure she has time to take you on and stay on top of your own health care. The nurses run the IVF process, not the doctors.
Describe the protocols Debra Minjarez used in your cycles and their degree of success.
One IUI, that i wanted to do. She didn't recommend it. One egg retrieval using my own eggs. She told me I wasn't likely to see results. One donor egg round. I didn't get pregnant. She told me I likely needed to use donor eggs from the beginning. She was right. I just wasn't ready to do that when I met her.
Describe the costs associated with your care under Debra Minjarez.
25K for an IVF transfer. $1200 for an IUI transfer. 50K for donor eggs. 10K for donor embryos.
6
Doctor
Debra Minjarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
31 - 32
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
7
[CCRM] is more expensive than many other clinics, but as a local patient, I wanted to go to the best clinic. Now that I live out of state from a CCRM clinic, I will likely go to a local clinic. CCRM is fairly corporate, and especially at the Lone Tree location, one feels a bit like a number in a giant organization. In addition, I had a terrible experience with one ultrasound technician who gave me the wrong follicle measurements. The information she gave me basically showed my eggs shrinking with a likely cancelled cycle. In fact, my eggs were growing as planned, and my cycle went forward. This is just one example of how a patient can get lost in CCRM because of its size. If I were giving advice to a friend, I would say CCRM is the place to go if you are a local patient or if you are a patient with multiple failures and want a last chance to su
+ Read more
Age
31 - 32
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
7
Describe your experience with CCRM Colorado.
CCRM has a fantastic embryology laboratory and uses the most up-to-date technology available. It is more expensive than many other clinics, but as a local patient, I wanted to go to the best clinic. Now that I live out of state from a CCRM clinic, I will likely go to a local clinic. CCRM is fairly corporate, and especially at the Lone Tree location, one feels a bit like a number in a giant organization. In addition, I had a terrible experience with one ultrasound technician who gave me the wrong follicle measurements. The information she gave me basically showed my eggs shrinking with a likely cancelled cycle. In fact, my eggs were growing as planned, and my cycle went forward. This is just one example of how a patient can get lost in CCRM because of its size. If I were giving advice to a friend, I would say CCRM is the place to go if you are a local patient or if you are a patient with multiple failures and want a last chance to succeed.
During treatment, did you feel like you were treated like a number or a human?
Dr. Minjarez was warm and informative. She gave us the information we needed and worked to tailor our plan of treatment and gave us thoughtful advice. She did my retrieval and my transfers. I highly recommend her, though she is no longer with CCRM.
Describe your experience with your nurse.
Ms. Lyons was a very good nurse, and I loved having one nurse with whom to communicate. Other nurses not familiar with my course of treatment often did not give us accurate information; however, when there was a mix-up of our medication for trigger, the nurses worked very hard after hours to track down the right medications.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Debra Minjarez?
As I said, Dr. Minjarez was extremely compassionate and warm. She was also attuned to our problems and adjusted our course of treatment based on issues encountered along the way. Dr. Minjarez gave us all the information, but when asked, she gave us her best recommendation.
What one piece of advice would you give a prospective patient of Debra Minjarez?
I would say that you can count on her to be informed and offer good advice, but of course you should do your own research and ask her all the questions you can.
Describe the protocols Debra Minjarez used in your cycles and their degree of success.
We did the agonist/antagonist cycle with ICSI/IMSI and freeze-all. We ended up with 4 3-day embryos. Our first FET of 2 embryos failed. Our second was successful with a singleton boy being born healthy and full term. The rationale for our protocol was that my husband has severe male factor and I have PCOS. I was 31 at the time, so Dr. M did not recommend doing CCS/PGS testing.
Describe the costs associated with your care under Debra Minjarez.
I believe we paid between $30,000 and $35,000 total for 1 cancelled retrieval, 1 successful retrieval, 1 failed FET, and 1 successful FET, including medications.
8
Doctor
Debra Minjarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
33
Treated
2013
Success with this Doc
19 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
10
Strengths [of CCRM]: World-class, ethical, best IVF lab, best docs - I would NEVER go anywhere else! Weakness: While I was thrilled with my results and the majority of my friends have been blessed as well, there is a limit to what science and medical intervention can do. FYI: I hadn't read my binder/next steps carefully so didn't realize I needed to let my nurse know which pharmacy I needed my prescriptions called into, thankfully we (my nurse and I) caught in just in time.
+ Read more
Age
33
Treated
2013
Success with this Doc
19 Eggs Frozen
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
10
Describe your experience with CCRM Colorado.
Strengths: World-class, ethical, best IVF lab, best docs - I would NEVER go anywhere else! Weakness: While I was thrilled with my results and the majority of my friends have been blessed as well, there is a limit to what science and medical intervention can do. FYI: I hadn't read my binder/next steps carefully so didn't realize I needed to let my nurse know which pharmacy I needed my prescriptions called into, thankfully we (my nurse and I) caught in just in time.
During treatment, did you feel like you were treated like a number or a human?
Dr. Schoolcraft has excellent bedside manner. He answered all of my questions, I had a clear understanding of my plan of care and my next steps, and he asked me personal/conversational questions where we were able to make a connection.
Describe your experience with your nurse.
I loved all of the nurses that I worked with at CCRM. I am a busy working executive and couldn't always speak freely when they would call. My nurse was aware of this, so she would follow-up with an email to be sure I got my dose information since I couldn't ask questions if I was in front of my staff. Happy with my care and happy with the result!
How was your experience with William Schoolcraft?
Dr. Schoolcraft and CCRM-Colorado are the best in the nation. I have recommended both friends and family as patients to him and his partners. Dr. Schoolcraft was very clear with my results and my options to move forward; he gave me all my options and then made a recommendation. I am happy that I moved forward with egg freezing and knowing that when I'm ready I have 19 eggs frozen and waiting for me.
What one piece of advice would you give a prospective patient of William Schoolcraft?
Review the binder materials, come prepared with your questions, and utilize Dr. Schoolcraft's nurses. It is easy to become overwhelmed during the process and being prepared help me gain control and ownership of my infertility treatment.
Describe the costs associated with your care under William Schoolcraft.
I don't recall
10
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
37 - 38
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Other
10
[CCRM] Organized. Thorough. Great embryologists. Much more attention to the details and progress of every phase of the IVF process than I experienced elsewhere. In house lab, in house financial councelor, in house genetic councelors, patient ed regarding genetic testing, all streamlined to educate the patients, and make the process easier....Very responsive. Clinics are very busy, so I always recommmed all patients double check two times and stay on top of their own med needs. I did this, and all went well.
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Age
37 - 38
Treated
2013 - 2014
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Architect
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Other
10
Describe your experience with CCRM Colorado.
Organized. Thorough. Great embryologists. Much more attention to the details and progress of every phase of the IVF process than I experienced elsewhere. In house lab, in house financial councelor, in house genetic councelors, patient ed regarding genetic testing, all streamlined to educate the patients, and make the process easier.
During treatment, did you feel like you were treated like a number or a human?
We had a long history with many non-standard treatments. He listened to all our concerns, reviewed all my on-standard suggestions, discussed pros and cons. We were happy that he could handle us having a team of experts, rather than ignoring our underlying problems.
Describe your experience with your nurse.
Very responsive. Clinics are very busy, so I always recommmed all patients double check two times and stay on top of their own med needs. I did this, and all went well.
How was your experience with Eric Surrey?
They are experts. Dr. Surrey was very knowledgable. But not a jerk. The analysis was very thorough and he found scar tissue in my uterus, that was overlooked by other doctors. We did treatment prior coming to him to address longstanding bacterial issues, and were considering monitoring immune levels during pregnancy. While this isn't his specialty, he was able to work with us, and the specialist team that we coordinated with. He allowed me to add to our protocol things that he felt could help, but wouldn't hurt, ultimately allowing me to help craft a cycle that I could have hope in.
What one piece of advice would you give a prospective patient of Eric Surrey?
Come with all your questions written down. If you have a hunch about a problem or alternative things to try, discuss it. In many cases my hunches were totally not relevant to me, but he explained why. In others, he understood why I needed to try something different than before and we worked at it until both he and I were comfortable with the plan.
Describe the protocols Eric Surrey used in your cycles and their degree of success.
The protocol for the retrieval was very similar to what I'd had at a previous clinics. But they monitiored me much more closely, growing the embryos slower. tweaking meds more frequently. We had scar tissue removed after creating CCS normal embryos. We had a follow up apt to confirm the uterus looked good. We did an antihistamine protocol before the transfer (prednisone/Claritin/Pepcid) which in my own assessment is an immune-modulating type of treatment, minor as it is. We did additional antibiotics leading up to the transfer as a booster to my previous treatments for latent bacterial infection.
Describe the costs associated with your care under Eric Surrey.
We did one cycle. I think the base price was around 22K. Genetic testing was around 6K One day work up was around 4K. We did a surgery for tissue removal. All in all when meds were paid, out cycle probably cost about 35-40K. While this is twice the cost at our previous clinic, we got more blasts from the one cycle, than from two at that other clinic. Plus it stuck.
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
38 - 41
Treated
2009 - 2012
Success with this Doc
Yes
Treatment
3 IUI, 2 Egg Freezing, IVF, Donor Sperm
Diagnosis
PCOS
10
I felt the nurses [at CCRM Colorado-Denver] supporting IUI were quite cold and dismissive but once I got into IVF it was a completely different environment... the nurses were significantly better on the IVF side of things...It was expensive. I think that the least costly was the embryo transfer and those ran $5000 each. The retrieval was the huge figure obviously and it was around $15,000 plus some ancillary medicines as well...My impression was that they don't take IUI patients as seriously.
+ Read more
Age
38 - 41
Treated
2009 - 2012
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 2 Egg Freezing, IVF, Donor Sperm
Diagnosis
PCOS
10
Describe your experience with CCRM Colorado.
My impression was that they don't take IUI patients as seriously. It's obviously a less committed and less costly procedure as well. From an IVF perspective I had complete faith in their competence and ability to manage my situation.
During treatment, did you feel like you were treated like a number or a human?
Dr Minjarez is a warm and supportive person and genuinely interested in her patients. I felt the nurses supporting IUI were quite cold and dismissive but once I got into IVF it was a completely different environment. She was consistently a lovely person but the nurses were significantly better on the IVF side of things.
Describe your experience with your nurse.
My primary point person for IVF was Erin Quinn and she was wonderful. For IUI it was a less warm and fuzzy woman named Lisa in CCRM's Denver office. The other IVF nurses were incredible; one of whom drove 40 minutes up from the suburbs on a Sunday to help me with drugs. I am embarrassed to say I cannot recall her name but I also think Erin said she left CCRM the following year anyway. But it was that type of place. Ruby who did blood draw was hilarious and amazing at find veins and the woman who staffed the U/S was equally nice. I really felt that the IVF was a supportive environment, unlike the early IUI experience.
How was your experience with Debra Minjarez?
Strength- when I did see her for a consultation or an inspection (HSG, etc) she was patient and really gave attention. She was also smart and encouraging. She has a lovely demeanor with patients and really seems to genuinely care whether the process works or not. To this day- my twins are nearly five- I send her annual cards at her new clinic in California to keep her apprised of the children's doings. She also made the effort to carve out time to meet the twins when they were several months old.
What one piece of advice would you give a prospective patient of Debra Minjarez?
It's a very, very long process and you might have other practitioners doing things like retrievals on her behalf. I didn't mind but I know some people do.
Describe the protocols Debra Minjarez used in your cycles and their degree of success.
I don't have vivid recollections except that she clearly changed the dosing on the retrieval drugs between my first and second tries. She was very helpful in urging me to do another retrieval as, at the time, I only had one remaining healthy embryo. She explained that with my condition- PCOS- she now could see how I react to the medicines and she increased dosages. Having said that, the number of eggs I produced was doubled from 11 to 22 and it was an extremely painful recuperation after the retrieval so it was probably an aggressive treatment in terms of hyperstimulation risk. But the clinic was top notch and, compared to what I've heard from peers who used others, they were on touch of the medicine and blood testing constantly so I felt it was all very controlled and managed.
Describe the costs associated with your care under Debra Minjarez.
It was expensive. I think that the least costly was the embryo transfer and those ran $5000 each. The retrieval was the huge figure obviously and it was around $15,000 plus some ancillary medicines as well. Obviously some of that depends on one's health coverage. My company at that time did not cover IVF at all. As I was completing my process in fall 2011 they were bringing in some type of buy one get one free insurance thing but I was too late to participate in those.
10
Doctor
Debra Minjarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
Treated
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
9
The billing and back office [at CCRM] is horrendous. If it weren't for my near constant follow up, I don't think we would of been paid back or gotten proper claims to insurance. ...The entire nursing staff at CCRM, including lab people are awesome - and really what make CCRM. You will rarely if ever talk to your doctor, and don't expect them to be the one to do your procedures as they rotate through. However, each and every nurse or lab were awesome to be with.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
9
Describe your experience with CCRM Colorado.
The billing and back office is horrendous. If it weren't for my near constant follow up, I don't think we would of been paid back or gotten proper claims to insurance. Furthermore, check your insurance policy - CCRM has a "policy" to require prepayment, or what they think your co-pay amount is (even if you've met your deductible and out of pocket max) and in same cases is outside of their contract with the insurance company. Causes a lot of additional work when you're already dealing with the emotional side of getting pregnant.
During treatment, did you feel like you were treated like a number or a human?
Dr Barton takes the time to answer your questions, I never once felt rushed when I was meeting with her
Describe your experience with your nurse.
The entire nursing staff at CCRM, including lab people are awesome - and really what make CCRM. You will rarely if ever talk to your doctor, and don't expect them to be the one to do your procedures as they rotate through. However, each and every nurse or lab were awesome to be with. After seeing them day after day during stims you start to build a great relationship.
How was your experience with Sara Barton?
I came to Dr Barton and CCRM after failed IUI's and feeling less than important at another local Denver clinic. I don't think we were a typically challenging case for CCRM, but Dr Barton took the time to review our options and discuss our diagnosis with us. I was lucky enough that I had Dr Barton on the day of transfer and she made me feel at ease and explained what was occurring.
What one piece of advice would you give a prospective patient of Sara Barton?
Even though she hasn't been at the clinic a long time, give her the chance to be your doctor. There is a reason she's at one of the best clinics in the US and is easy to get appointments with!
Describe the protocols Sara Barton used in your cycles and their degree of success.
Was on CCRM protocol 3 (no BC, primed with cetrotide). Had a diagnosis of DOR, so drugs were increased over the stim period as expected. Husband has a small morphology problem so we did ICSI and IMFI. Resulted in 5 embroyo's, and currently 28 weeks with twin girls.
Describe the costs associated with your care under Sara Barton.
With medication, and procedures (including one day workup), we spent just under $35K for one IVF cycle. We are local and did not have added travel costs with that.
9
Doctor
Sara Barton
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
Yes
Treatment
4 IUI, 2 Egg Freezing
Diagnosis
10
This clinic [CCRM] is extremely well organized. You do kind of feel like just a number at times because it is like a factor - HOWEVER, my doctor and nurse have not given off this feeling. The location is very easy to find and everything is in ONE building which is great for the embryos. The weaknesses include the higher price and the fact that there lab only takes one insurance. I have to pay everything out of pocket and it is getting very expensive.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 2 Egg Freezing
Diagnosis
10
Describe your experience with CCRM Colorado.
This clinic is extremely well organized. You do kind of feel like just a number at times because it is like a factor - HOWEVER, my doctor and nurse have not given off this feeling. The location is very easy to find and everything is in ONE building which is great for the embryos. The weaknesses include the higher price and the fact that there lab only takes one insurance. I have to pay everything out of pocket and it is getting very expensive.
During treatment, did you feel like you were treated like a number or a human?
He is very attentive and answers all questions. I have also been in contact with my nurse who contacts him and gets answers very quickly. He also manages all of his own patients even though he is in a large group of physicians.
Describe your experience with your nurse.
I absolutely love my nurse. She is totally on top of it and always returns my phone calls the day of. She has also explained the protocols to me and the thinking behind meds etc. If she is every unsure of something, she contacts DR Surrey and gets me a definite answer. She is really a great nurse.
How was your experience with Eric Surrey?
He reviewed my previous IVF cycle and tried to make it better for my second try. We are currently doing a third IVF and he has completely changed the protocol which is good. I am hoping for better results. He has always been very friendly and has a great sense of humor.
What one piece of advice would you give a prospective patient of Eric Surrey?
He is very direct and sure of what he wants to proceed with and that is something that I appreciate. On the other hand, he is also open to suggestions in the protocol and always listened to what I had to say.
Describe the protocols Eric Surrey used in your cycles and their degree of success.
The first IVF cycle with him was my second overall. I was on a normal responder protocol with suppression using birth control pills for one month, followed by stims (Gonal f, menopur, dexamethasone and cetrotide) I had a double trigger with that cycle. We retrieved 9 eggs, 4 mature, 2 blasts, one normal per testing. My first cycle we had 12 eggs, 4 mature and non were normal....so the second cycle was an improvement. I am about to undergo my third retrieval in 3-4 weeks.
Describe the costs associated with your care under Eric Surrey.
Initial work up is around 4,000-5,000 dollars 23,000 for first IVF cycle - includes PGS testing 15,000 for second IVF cycle - includes PGS testing
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
2 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
Overall, I have felt that the staff [CCRM] has cared about me and my success. The nurses (who you mainly deal with) have been sympathetic and available. I feel they understand my disappointment and frustrations.... I was scheduled for my IUI on a specific date and time.... When I got to the clinic for my scheduled IUI, I was told my appointment wasn't until the following week, which was totally wrong.... I don't know if that two hours made a difference in my results (of course they claimed it wouldn't) but I was very upset and concerned.
+ Read more
Age
Treated
Success with this Doc
?
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
Describe your experience with CCRM Colorado.
CCRM has a good reputation as far as the "experts" in the field - however, it feels a little like a bottomless money pit. I also had a mix-up with the scheduler which almost ruined my entire IUI cycle - I was disappointed that nobody followed up with me after the mix-up to apologize.
During treatment, did you feel like you were treated like a number or a human?
Overall, I have felt that the staff has cared about me and my success. The nurses (who you mainly deal with) have been sympathetic and available. I feel they understand my disappointment and frustrations.
Describe your experience with your nurse.
I've been pleased and impressed with the nurses.
What specific things went wrong at this clinic?
  • Lost appointments
How was your experience with Laxmi Kondapalli?
My experience so far has been positive with Dr. K but I'd prefer more communication with her (rather than just the nurses and other staff). She takes time to explain options and the situation and doesn't make me feel rushed or that I'm asking too many questions.
What one piece of advice would you give a prospective patient of Laxmi Kondapalli?
Don't be afraid to advocate for yourself and push if you need or want more information or guidance.
Describe the protocols Laxmi Kondapalli used in your cycles and their degree of success.
I've attempted 3 IUI's. The first IUI I was on the max amount of Clomid (150 mg) and I hated it! The clomid really messed with my head and I was extremely emotional and irrational. I developed one follicle and a negative pregnancy test. The second IUI I was on the max Clomid again (which I was terrified of, but didn't have a bad experience this time) but my follicles weren't growing, so she added injectable Menopur. I seemed to have the opposite affect from the Menopur and my follicles didn't respond at all, so she removed me from the Menopur and had me do another round of Clomid (150mg) - that seemed to do it and I ended up with three follicles, but I had another negative pregnancy test. This last IUI attempt, I did the max Clomid (150mg) and wasn't responding at all, so she added the menopur again. After another week, my follicles were very small and it didn't look like my body was responding to the meds at all. We decided to cancel the round. I am going to attempt an unmedicated round, since the meds don't seem to be working anymore and if that doesn't work, I will move onto donor egg/embryo.
Describe the costs associated with your care under Laxmi Kondapalli.
$200 for every ultrasound visit, approx. $150 for the IUI procedure. Clomid is pretty cheap (about $25-$30) and the menopur was approx. $800 per round.
8
Doctor
Laxmi Kondapalli
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
Treated
Success with this Doc
No
Treatment
6 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Unexplained
5
CCRM is a gigantic practice. People come from all over the country to visit it... I'm glad we left as we were able to find a great practice that is a bit smaller and more personal...CCRM was not the right fit for us. It's the most expensive option and there are just so many patients that you can feel lost in the shuffle...Once you select a doctor at CCRM, you cannot change...I really loved how I was always able to talk with a nurse when I called, even if mine was unavailable. The nurses were all very kind and helpful. It was clear they could look up my case and talk through it on the phone which was very helpful. I was able to email or call.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Unexplained
5
Describe your experience with CCRM Colorado.
CCRM is a gigantic practice. People come from all over the country to visit it. However, there are other great practices in Colorado that people from all over the country also come to. They are an IVF machine and have great success rates. I'm glad we left as we were able to find a great practice that is a bit smaller and more personal.
During treatment, did you feel like you were treated like a number or a human?
Dr. Barton is overall kind and direct. She seemed to remember me and my case fine. She expressed her condolences for our difficult year of recurrent early miscarriages.
Describe your experience with the nursing staff.
I really loved how I was always able to talk with a nurse when I called, even if mine was unavailable. The nurses were all very kind and helpful. It was clear they could look up my case and talk through it on the phone which was very helpful. I was able to email or call.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Sara Barton?
Dr. Barton is a very smart doctor. She was not the right doctor for us as we do not want information shared in an overly blunt manner. Infertility is hard enough. We left multiple appointments confused and feeling very hopeless. As a couple in our late 20s with unexplained infertility, there should be a lot of room for hope and varying options of treatment.
What one piece of advice would you give a prospective patient of Sara Barton?
I wish I would have looked up more reviews before having Dr. Barton as my doctor. Once you select a doctor at CCRM, you cannot change. As other reviews state, Dr. Barton is incredibly direct. I selected a female doctor as I felt they would be able to relate more but I was left wishing for more bedside manner. Some patients may view her directness as an asset and prefer it but it was not the right fit for us.
Describe the protocols Sara Barton used in your cycles and their degree of success.
Dr. Barton did a full workup of tests. I was put on Progesterone Supplements following positive OPK.
Describe the costs associated with your care under Sara Barton.
Our general testing was about $1500 in blood work. Each ultrasound was $300. My first visit with Dr. Barton was $250 and my re-group was included in our package.
1
Doctor
Sara Barton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor, Unexplained
0
We have moved on to another clinic [from CCRM] who has taken very good care of us and we have already had signs of more success. After some time, I plan to contact the patient advocate at CCRM to explain the MANY mistakes that were made. It breaks my heart thinking about the way they treat couples and women and I hope what happened to us never happens to anyone else.
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
No
Race
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor, Unexplained
0
Describe your experience with CCRM Colorado.
A money-making machine that pushes donor egg and sperm to boost their numbers.
During treatment, did you feel like you were treated like a number or a human?
She frequently confused information. She had never read our chart when we went to meet with her. She made many mistakes. We only met with her 3 times. She refused to admit she made mistakes.
Describe your experience with the nursing staff.
It's hard to blame the nurses because they are underpaid, overworked and not trained. I never had one nurse - I spoke to several who frequently made mistakes.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
How was your experience with Laxmi Kondapalli?
At first I was thrilled to have her as a doctor. She was energetic and fun. It became clear very quickly that she made many mistakes - we had to correct her. She misdiagnosed and recommended the wrong protocols. She pushed donor sperm despite the fact that we said repeatedly we did not want that. We met with her 3 times. After our last attempt, we refused to meet with her because of her complete lack of care.
What one piece of advice would you give a prospective patient of Laxmi Kondapalli?
See another doctor.
Describe the protocols Laxmi Kondapalli used in your cycles and their degree of success.
She first put me on an antagonist protocol, it produced a lot of eggs but my estrogen skyrocketed. The second protocol was the same but with estrogen priming. My estrogen hit almost 7,000. She refused to admit that it was the protocol and actually had the nerve to say, "we could change the protocol, what do you think we should do?"
Describe your experience with your monitoring appointments.
Cattle-call line.
Describe the costs associated with your care under Laxmi Kondapalli.
In total, almost $75,000 including one unnecessary surgery for my husband. Result: 0 embryos
0
Doctor
Laxmi Kondapalli
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
42 - 43
Treated
2015 - 2016
Success with this Doc
No
Treatment
IVF, Donor Eggs
Diagnosis
Endometriosis, Poor Egg Quality, Unexplained
6
[CCRM is] one of the best. billing dept is impossible to get a hold of. great lab. if you don't live in Colorado, a bit of pain....It was very pricey. above $60k when it was all said and done....Since he[Schoolcraft]m is the founder of the clinic he is super busy and in high-demand. he's always at a conference or just not available. the nurse you are assigned to is very available though. you can email or call her everyday and she talks to Dr. Schoolcraft for you, so you do know what's going on. This was our 3rd IVF attempt. Dr. Schoolcraft did not want to do a 3rd round, but when i insisted he tailored the treatment with an anti-histamine protocol which resulted in positive results. unfortunately, we had an ectopi
+ Read more
Age
42 - 43
Treated
2015 - 2016
Success with this Doc
No
Race
Latino
Income
$200K - $499K
Occupation
Graphic Designer
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Endometriosis, Poor Egg Quality, Unexplained
6
Describe your experience with CCRM Colorado.
it's one of the best. billing dept is impossible to get a hold of. great lab. if you don't live in Colorado, a bit of pain.
Describe your experience with your nurse.
they were great. they had backup if not available.
How was your experience with William Schoolcraft?
Since he is the founder of the clinic he is super busy and in high-demand. he's always at a conference or just not available. the nurse you are assigned to is very available though. you can email or call her everyday and she talks to Dr. Schoolcraft for you, so you do know what's going on. This was our 3rd IVF attempt. Dr. Schoolcraft did not want to do a 3rd round, but when i insisted he tailored the treatment with an anti-histamine protocol which resulted in positive results. unfortunately, we had an ectopic pregnancy and uterus pregnancy at the same time and had to have the fallopian tube pregnancy removed when i was 8 weeks pregnant. it all worked out and we are having a baby girl in March of 2017.
What one piece of advice would you give a prospective patient of William Schoolcraft?
know that he will not be available to you. he is one of the best. he is honest. for us, the percentage of success he gave us was higher and more positive than the actual results. but we'd work with him again. also, he is very against acupuncture. which i don't agree with.
Describe the protocols William Schoolcraft used in your cycles and their degree of success.
in the 3rd round he used an anti-histamine protocol which resulted in positive results.
Describe the costs associated with your care under William Schoolcraft.
it was very pricey. above $60k when it was all said and done.
6
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
1
Age
35
Treated
2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
1
Our nurse made our experience at CCRM terrible. She refuses to answer questions. She told me inaccurate things many times. She acted annoyed and told me that she was too busy to answer my questions. I cried several times after getting off the phone with her because she was so rude.
+ Read more
Age
35
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Architect
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
1
Describe your experience with CCRM Colorado.
This is a busy practice. I feel like they are too busy to provide care that is equal to the cost. I hear that they have good results but stress is an important factor in this process. I felt very stressed because I did t understand what was going on and when I asked questions, they seemed annoyed with me.
During treatment, did you feel like you were treated like a number or a human?
It felt like the treatment was not specific to my issues.
Describe your experience with your nurse.
Our nurse made our experience at CCRM terrible. She refuses to answer questions. She told me inaccurate things many times. She acted annoyed and told me that she was too busy to answer my questions. I cried several times after getting off the phone with her because she was so rude.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Eric Surrey?
There is very little communication with the Doctor. We left almost every appointment feeling confused and frustrated. We wanted to adjust our treatment plan and were unable to speak with the Doctor about it. Our concerns were never addressed.
What one piece of advice would you give a prospective patient of Eric Surrey?
You have to be an advocate for yourself. Push for the things you want and also make sure you are given accurate medications and you know what the medications do. Communication is a struggle with this practice.
Describe the costs associated with your care under Eric Surrey.
$4000
0
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 38
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, Donor Eggs, Surrogacy
Diagnosis
Diminished Ovarian Reserve, Other
10
CCRM can be very overwhelming. They have a remarkable reputation and that can sometimes be daunting. You expect miracles. A lot of times those miracles do happen and sometimes they don't or they take other means to happen. And sometimes even the best doctors can't know everything. And be okay with that....CCRM was very expensive. But their statistics spoke for themselves. I will never regret making the decision to go there.
+ Read more
Age
36 - 38
Treated
2013 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Accountant
Order & Number of Docs Seen
4th of 4 Docs
Treatment
3 IUI, 1 IVF, Donor Eggs, Surrogacy
Diagnosis
Diminished Ovarian Reserve, Other
10
Describe your experience with CCRM Colorado.
CCRM can be very overwhelming. They have a remarkable reputation and that can sometimes be daunting. You expect miracles. A lot of times those miracles do happen and sometimes they don't or they take other means to happen. And sometimes even the best doctors can't know everything. And be okay with that.
During treatment, did you feel like you were treated like a number or a human?
Dr. G was always very personable and I felt like he knew everything he needed to know about me at every phone call or email. I didn't feel as if he were just reading a chart.
Describe your experience with your nurse.
Cindy was always so kind. She was my egg donor nurse and was always helpful and patient with my questions and concerns. Katie was my gestational carrier nurse and while a bit more business-like was equally as wonderful in other ways. I stay in contact with both of them still.
How was your experience with Robert Gustofson?
I loved that he was so accessible. Not all doctors at CCRM are so. He was kind and compassionate given all we had been through.
What one piece of advice would you give a prospective patient of Robert Gustofson?
He's a great doctor. Don't over look him for the glitz and glamour of other doctors at CCRM.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
We tried multiple treatment plans to get my uterus to respond. Unfortunately, nothing worked until we took myself out of the equation.
Describe the costs associated with your care under Robert Gustofson.
CCRM was very expensive. But their statistics spoke for themselves. I will never regret making the decision to go there.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
43
Treated
2016
Success with this Doc
No
Treatment
3 Egg Freezing, 3 Embryo Freezing, Donor Sperm
Diagnosis
5
The costs [at CCRM - Denver] are about $10K more than other clinics (not including medicine or travel/lodging). The aggregate number of meds you will be on is higher. Spending a week in Colorado is disruptive. To the extent CCRM has a monitoring clinic in your city, you may be able to fly out closer to retrieval...~$25K + anesthesia and medicine costs...The nursing staff was relatively good...
+ Read more
Age
43
Treated
2016
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$500K
Occupation
Investor
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 Egg Freezing, 3 Embryo Freezing, Donor Sperm
Diagnosis
5
Describe your experience with CCRM Colorado.
The costs are about $10K more than other clinics (not including medicine or travel/lodging). The aggregate number of meds you will be on is higher. Spending a week in Colorado is disruptive. To the extent CCRM has a monitoring clinic in your city, you may be able to fly out closer to retrieval.
During treatment, did you feel like you were treated like a number or a human?
The clinic is very hands on. Relative to the other clinics I have been at, it is a fairly personalized experience, likely due at least in part to the number of non-local patients they see.
Describe your experience with the nursing staff.
The nursing staff was relatively good.
How was your experience with William Schoolcraft?
The number of eggs retrieved relative to the number of follicles seen was very low (both in absolute and relative to my experience at other clinics). The fertilization rate and growth to day 6 blastocyst were also below my understanding of what is standard and what subsequently happened at other clinics. Lastly, it is unclear what the benefits of the extra medications used at CCRM are, given the similar yield to other clinics.
What one piece of advice would you give a prospective patient of William Schoolcraft?
Try to get him to do the surgery
Describe the protocols William Schoolcraft used in your cycles and their degree of success.
Estrace prep and a week of Cipro before stimulation. Stim included clomid the whole time, 300 follistim, 150 menopur, dexamethasone, and ganirelex.
Describe your experience with your monitoring appointments.
Well oiled machine
Describe the costs associated with your care under William Schoolcraft.
~$25K + anesthesia and medicine costs
3
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
6 IUI
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
8
Grace and the other staff [at CCRM Colorado] were very caring and understanding. They would communicate regularly with next steps and results. It was nice that everyone was friendly and would take the time to learn your name...Overall organized, compassionate and friendly. It's a stressful time so I think they are used to people be anxious and needing to know as much information/results as soon as possible. There were a few times I felt stressed but it I was always able to get someone to answer my questions.
+ Read more
Age
35
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Graphic Designer
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
8
Describe your experience with CCRM Colorado.
Overall organized, compassionate and friendly. It's a stressful time so I think they are used to people be anxious and needing to know as much information/results as soon as possible. There were a few times I felt stressed but it I was always able to get someone to answer my questions.
Describe your experience with your nurse.
Grace and the other staff were very caring and understanding. They would communicate regularly with next steps and results. It was nice that everyone was friendly and would take the time to learn your name.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Lost or damaged samples
How was your experience with Eric Surrey?
Dr Surrey was direct and honest but not insensitive. He would go through our options with us in a way we could understand. He also listened to our thoughts and requests, so we felt like we were a part of the decision making process. In the end everything worked out great.
What one piece of advice would you give a prospective patient of Eric Surrey?
Don't expect miracles right away.
Describe the protocols Eric Surrey used in your cycles and their degree of success.
IUI with clomid and trigger shot for 3 cycles. He thought we were good candidates for this over IVF. After that didn't work he said that we could try IUI with letrozole or IVF. He felt that we were nearing the end of IUI being successful however we wanted to stick with it and try the new drug.
Describe the costs associated with your care under Eric Surrey.
It was not covered by insurance so I just paid with my credit card at the end of every appointment.
8
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
35 - 36
Treated
2012 - 2013
Success with this Doc
No
Treatment
1 IUI, Egg Freezing, IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
6
It definitely felt like we were a number with the nursing staff. They were nice, but they didn't seem to know our situation enough as they should have... Dr Brown treated me like a human, but she wasn't willing to adjust my treatment based on my health issues. She said CCRM had specific protocols, and those were the only ones she was willing to use with me.
+ Read more
Age
35 - 36
Treated
2012 - 2013
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, Egg Freezing, IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
6
During treatment, did you feel like you were treated like a number or a human?
Dr Brown treated me like a human, but she wasn't willing to adjust my treatment based on my health issues. She said CCRM had specific protocols, and those were the only ones she was willing to use with me.
Describe your experience with your nurse.
It definitely felt like we were a number with the nursing staff. They were nice, but they didn't seem to know our situation enough as they should have
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Jennifer Brown?
Dr Brown had a good bedside manner but just wasn't the right fit for me and my needs. I wanted a dr who took the whole body into account and would address my autoimmune issues in fertility treatment. She said she didn't think there was a connection between my infertility and auto-immune, and that's why I left her as a patient. In addition, I had to have 3 septum surgeries and she was not great at communicating the risk before having the first that I would have to have more than one due to the length of the septum. This led to a big let down after the first surgery - to find out I needed another and then another...
What one piece of advice would you give a prospective patient of Jennifer Brown?
Ask for clarity about any risks/potential next steps before a surgery. Also, if you have other health issues that YOU believe are connected to infertility, I don't think she will be a good fit for you!
1
Doctor
Jennifer Brown
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor, None
10
CCRM Is the best. Their lab is 2nd to none. Their business office isn't the most put together .....but I didn't find it that bad (not at all so bad that I wouldn't go to. CCRM)....[Nurse] She was great! The nursing staff was always on top of it! I never had any issues. And Ruby who does the blood draws is PHENOMENAL. I love her so much!...She [Dr. Barton] is very sweet. I felt that she had thoroughly looked at my file....She was helpful and provided all the info I asked for.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor, None
10
Describe your experience with CCRM Colorado.
CCRM Is the best. Their lab is 2nd to none. Their business office isn't the most put together .....but I didn't find it that bad (not at all so bad that I wouldn't go to. CCRM). I 100 percent believe CCRM is the only place in he world that would have got me my baby. I send all my friends here. Yes- other clinics may be cheaper....but In the long run you will save money by not wasting money at subpar clinics
During treatment, did you feel like you were treated like a number or a human?
She is very sweet. I felt that she had thoroughly looked at my file. I would recommend her to anyone
Describe your experience with your nurse.
She was great! The nursing staff was always on top of it! I never had any issues. And Ruby who does the blood draws is PHENOMENAL. I love her so much!
How was your experience with Sara Barton?
She was Very nice and polite. She was helpful and provided all the info I asked for. Would recommend her to anyone and everyone I know. Had a very successful transfer because of her. She told me that we had a high chance of success with my embryo and we did
What one piece of advice would you give a prospective patient of Sara Barton?
This is not specific to Sara barton- but I would always make sur to bring a notebook to write down notes....because you think you will remember- but you just always forget!
Describe the protocols Sara Barton used in your cycles and their degree of success.
I just did transfers with dr. Barton. We used BCP, minivelle patches and PIO shots. A pretty typical protocol which worked for me the first time and worked again for me with the transfer Dr. Barton did
9
Doctor
Sara Barton
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
32
Treated
2015
Success with this Doc
Yes
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor
8
Initially the nursing staff [at CCRM Colorado] was great - I had the same nurse from our first consult to egg retrieval, which was really valuable. Unfortunately, the nurse left CCRM prior to the transfer, and I went back and forth between nurses which I didn't like (not always current on my situation, not quite as empathetic, forgot to call with results, etc.). I wish that I had the same nurse throughout the entire process.
+ Read more
Age
32
Treated
2015
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor
8
Describe your experience with CCRM Colorado.
The clinic did a great job - the egg retrieval went as planned and I was fortunate to have a significant number of eggs retrieved. We were also able to produce a significant number of embryos for freezing. In all, no complaints about the clinical team.
During treatment, did you feel like you were treated like a number or a human?
Dr. M was very personable and made us feel comfortable (she remembered us from previous visits, knew where we were in the process, etc.).
Describe your experience with your nurse.
Initially the nursing staff was great - I had the same nurse from our first consult to egg retrieval, which was really valuable. Unfortunately, the nurse left CCRM prior to the transfer, and I went back and forth between nurses which I didn't like (not always current on my situation, not quite as empathetic, forgot to call with results, etc.). I wish that I had the same nurse throughout the entire process.
What specific things went wrong at this clinic?
  • Lost appointments
  • Provided conflicting information
How was your experience with Debra Minjarez?
Dr. M made us feel very comfortable. She was thorough in her explanations and really helped us understand the process (which ended up being very complicated). She was always available for questions and definitely put my mind at ease, which is really important in this type of situation where its easy to get stressed. I fully trusted her to take the lead and give us the best results.
10
Doctor
Debra Minjarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
N/A
Age
Treated
Success with this Doc
?
Treatment
4 IUI
Diagnosis
Unexplained
N/A
CCRM is a large practice with a lot of process. Your nurse coordinator is your guide and primary point of contact. I have really appreciated my nurses but have been reassigned a couple times (just circumstance) so that's perhaps made the process seem more intimidating than it is for others....All of the nurses at CCRM seem highly organized, effective and compassionate...Understand that you will be treated by the CCRM practice, not just Dr. Surrey. Dr. Surrey is like a supervisor in the process.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI
Diagnosis
Unexplained
N/A
During treatment, did you feel like you were treated like a number or a human?
CCRM is a large practice with a lot of process. Your nurse coordinator is your guide and primary point of contact. I have really appreciated my nurses but have been reassigned a couple times (just circumstance) so that's perhaps made the process seem more intimidating than it is for others.
Describe your experience with your nurse.
At first I was unassigned and then I've been treated by Christina and Colleen. I would say the nurse coordinator is the most important part of the CCRM experience - your nurse is the primary person responsible for follow through and making sure that you understand and are comfortable with what is happening. All of the nurses at CCRM seem highly organized, effective and compassionate.
How was your experience with Eric Surrey?
Dr. Surrey is highly knowledgeable. He is to the point and seems understanding, which is important when you're discussing sensitive issues. However, almost all of my contact has been with my nurse. I've only talked to Dr. Surrey to discuss significant decisions in treatment or direction.
What one piece of advice would you give a prospective patient of Eric Surrey?
Understand that you will be treated by the CCRM practice, not just Dr. Surrey. Dr. Surrey is like a supervisor in the process.
Describe the protocols Eric Surrey used in your cycles and their degree of success.
We wanted to proceed conservatively so Dr. Surrey suggested that we start with medicated IUI since our infertility is unexplained. IUI has at best a 20% chance of working each round so multiple rounds are suggested. We did 1 round with clomid, HCG trigger and IUI. Switched to Femara for 2 rounds because I got visual side-effects from the Clomid. No success so we're doing work-up for IVF.
7
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
– Read less
0
Age
36
Treated
2012
Success with this Doc
?
Treatment
1 Embryo Freezing (cancer), IVF
Diagnosis
0
The nurses were poor communicators and could not relay or answer important questions. And the bottom line is the clinic's performance, meaning that they cherry pick cases to keep their numbers up...CCRM, where I briefly followed up with Dr. Kondapali after she moved, feels like an elitist, greedy place. The intake process was infuriating and insulting, the receptionists infuriating, and the nurses poor communicators and detached. Everyone says that CCRM has great doctors, but the administration of the clinic is a nightmare and it is the doctor's responsibility.
+ Read more
Age
36
Treated
2012
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 Embryo Freezing (cancer), IVF
Diagnosis
0
Describe your experience with CCRM Colorado.
CCRM, where I briefly followed up with Dr. Kondapali after she moved, feels like an elitist, greedy place. The intake process was infuriating and insulting, the receptionists infuriating, and the nurses poor communicators and detached. Everyone says that CCRM has great doctors, but the administration of the clinic is a nightmare and it is the doctor's responsibility.
During treatment, did you feel like you were treated like a number or a human?
I saw her at the University of Colorado Advanced Reproductive Medicine clinic in her capacity as an oncofertility specialist. She was very upbeat, kind and engagged.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Laxmi Kondapalli?
She is a great doctor, but she doesn't explain as much as I would like. In some cases, I don't think that I got to make decisions knowing all of the facts. In addition, she is very, very conservative in her advice. She may order every test on the planet, and doesn't seem aware in the least what the financial burden for the patient is. I suspect that at her new clinic, CCRM, she may also steer a borderline IVF candidate towards a donor before another doctor.
What one piece of advice would you give a prospective patient of Laxmi Kondapalli?
If you have a complicated case and want a clearer briefing about your options, maybe use one of the other doctors in the practice.
7
Doctor
Laxmi Kondapalli
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 33
Treated
2006 - 2010
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
10
A factory but a very good one! I'm from out of state and they had the process nailed... He [Dr. Schoolcraft] is extremely detail oriented and frankly anal. His thoroughness is absolutely what led to my ability to get pregnant after 2 years at another clinic that overlooked something structurally wrong with my uterus.
+ Read more
Age
29 - 33
Treated
2006 - 2010
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Investor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
10
Describe your experience with CCRM Colorado.
A factory but a very good one! I'm from out of state and they had the process nailed. I have sent my friends with the hardest cases here, with extraordinary results. It isn't warm fuzzy, and it is expensive, but worth it to go to the best up front.
During treatment, did you feel like you were treated like a number or a human?
It was a methodical place not too focused on bedside manner. But I didn't care-- I was there for results, not cuddles, and I didn't fault them for their need for efficiency
How was your experience with William Schoolcraft?
He is extremely detail oriented and frankly anal. His thoroughness is absolutely what led to my ability to get pregnant after 2 years at another clinic that overlooked something structurally wrong with my uterus. He made me redo absolutely every test. I think that is why his results are so good. He isn't warm fuzzy but I was ok with that.
What one piece of advice would you give a prospective patient of William Schoolcraft?
Trust in his process. It works.
Describe the protocols William Schoolcraft used in your cycles and their degree of success.
Fixed my uterine septum. Sent me home with a protocol for electro-acupuncture, which I had done per their instructions, and then while waiting for my IVF to start I managed to get pregnant and stay pregnant. Between fixing the septum and improving my lining through electro-acupuncture, it worked!!!
10
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
41
Treated
2010
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
10
It's the full package! Customer service, most advanced medical technology and research, and a positive atmosphere [CCRM].... I lived out of town and took advantage of the great system they have in place for out of town patients...I wish I could remember my nurse coordinator, because she was fabulous! All of the nurses and other staff were great. I was always able to get in touch with someone and they always answered my questions...Expensive, but worth every penny.
+ Read more
Age
41
Treated
2010
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
10
Describe your experience with CCRM Colorado.
It's the full package! Customer service, most advanced medical technology and research, and a positive atmosphere.
During treatment, did you feel like you were treated like a number or a human?
This is because of the support of the staff. I didn't have a ton of contact with Schoolcraft after my first initial phone conversation with him and my first day of appointments. I lived out of town and took advantage of the great system they have in place for out of town patients.
Describe your experience with your nurse.
I wish I could remember my nurse coordinator, because she was fabulous! All of the nurses and other staff were great. I was always able to get in touch with someone and they always answered my questions.
How was your experience with William Schoolcraft?
For someone with is national reputation, I was able to get an appointment pretty easily. He was honest and shared all information with me. He is not warm and fuzzy, but I didn't need that. I wanted results and got two beautiful girls!
What one piece of advice would you give a prospective patient of William Schoolcraft?
If you are advanced maternal age, go with the genetic testing!
Describe the protocols William Schoolcraft used in your cycles and their degree of success.
I had IVF and due to my age took advantage of the genetic testing that could be done with the embryos, then they were frozen.
Describe the costs associated with your care under William Schoolcraft.
Expensive, but worth every penny.
10
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2016
Success with this Doc
?
Treatment
1 IUI, 52 IVF, 3 Egg Freezing
Diagnosis
Unexplained
10
Weakness [at CCRM]: front desk, could be more attentive. Strengths: being a physician myself I can tell all their testing quality is A+...Initially I was told my assigned nurse left and I would have a different nurse every time. The next nurse who called me was outstanding so I asked her to take over my case and have been with her since. Ok to be gently proactive though it may be exhausting at times.
+ Read more
Age
37
Treated
2016
Success with this Doc
?
Race
Other
Income
Occupation
Doctor
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IUI, 52 IVF, 3 Egg Freezing
Diagnosis
Unexplained
10
Describe your experience with CCRM Colorado.
Weakness: front desk, could be more attentive. Strengths: being a physician myself I can tell all their testing quality is A+.
During treatment, did you feel like you were treated like a number or a human?
Easy to talk to Can tell lots of experience Takes information seriously
Describe your experience with the nursing staff.
Initially I was told my assigned nurse left and I would have a different nurse every time. The next nurse who called me was outstanding so I asked her to take over my case and have been with her since. Ok to be gently proactive though it may be exhausting at times.
What specific things went wrong at this clinic?
  • Failed to inform you of changes in protocol
How was your experience with Eric Surrey?
Easy to talk to. Very matter of fact which is what I need.
What one piece of advice would you give a prospective patient of Eric Surrey?
Make sure you go through your entire history with him. Ask questions. He will answer them.
Describe the protocols Eric Surrey used in your cycles and their degree of success.
Vitamins, Acai berry trail and he chose not to suppress me with BCP instead to prime my eggs, longer stim cycle with more mature eggs at lower Med doses. The results were dramatic but much better than my local clinic.
Describe the costs associated with your care under Eric Surrey.
30k+meds
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 32
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
7 IUI, 3 IVF, 2 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, PCOS
10
[CCRM] Strengths-technology, labs, success rates Weaknesses is limited insurance and cost of tx...Embryo banking program $49,000 meds $3,000...[Nurse] Christina was always available for optimism, encouragement and an ear to listen. If I emailed with a question out of fear or nervousness I received a phone call to check in. I will miss working with her when my treatment is done....Very personalized care....I'm on max stim meds due to DOR each time.
+ Read more
Age
29 - 32
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
7 IUI, 3 IVF, 2 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, PCOS
10
Describe your experience with CCRM Colorado.
Strengths-technology, labs, success rates Weaknesses is limited insurance and cost of tx
During treatment, did you feel like you were treated like a number or a human?
He spent the time going every each result and how we can tackle obstacles in the process. Very personalized care.
Describe your experience with your nurse.
Christina was always available for optimism, encouragement and an ear to listen. If I emailed with a question out of fear or nervousness I received a phone call to check in. I will miss working with her when my treatment is done.
How was your experience with Eric Surrey?
He is blunt and compassionate and optimistic at the same time. Willing to take on my difficult case with this far great results.i have referred him to friends as well as strangers to help conceive. He thoroughly explains each step, what to expect and which areas not to be concerned with which helps reduce my stress.
What one piece of advice would you give a prospective patient of Eric Surrey?
Make the consult soon and get started!
Describe the protocols Eric Surrey used in your cycles and their degree of success.
Antagonist and microdose flare. I was more successful-9 eggs with antagonist than MDF only 7. I'm on max stim meds due to DOR each time.
Describe the costs associated with your care under Eric Surrey.
Embryo banking program $49,000 meds $3,000
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2015
Success with this Doc
Yes
Treatment
1 Egg Freezing, IVF
Diagnosis
PCOS, Tubal Blockage
10
My nurse never really remembered who I was and that bothered me. There were several times she didn't remember what meds I was on... The information given sometimes wasn't always clear. I would hear one thing from the doctor and then my nurse would say another. I had to double check multiple times they we and they were communicating on the same things at the same time. With that being you said you know each doctor and nurse have so many patients sometimes they get confused.
+ Read more
Age
29
Treated
2015
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing, IVF
Diagnosis
PCOS, Tubal Blockage
10
During treatment, did you feel like you were treated like a number or a human?
The information given sometimes wasn't always clear. I would hear one thing from the doctor and then my nurse would say another. I had to double check multiple times they we and they were communinicating on the same things at the same time. With that being you said you know each doctor and nurse have so many patients sometimes they get confused. It would be nice to be remembered.
Describe your experience with your nurse.
My nurse never really remembered who I was and that bothered me. There were several times she didn't remember what meds I was on. I thought they had access to all that.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Robert Gustofson?
My experience with the doctor was great. He explained everything to me and told me the next steps. I was upset he didn't do my retrieval, but he did do my transfer. I felt very comfortable with him and treatment plan.
What one piece of advice would you give a prospective patient of Robert Gustofson?
Would be to be prepared and know your doctor isn't always going to be the one performing the procedure.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
My protcol was birth control on day 3, menopur, gonal f, dex, and estrace, with a lupron only trigger.
9
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
43 - 44
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
4 IUI, 2 IVF, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
10
[CCRM Denver] Strengths are embryology lab and doctors. Weak admin staff. Disorganized billing and communication. Lots of turnover...The nursing staff was good. I loved my initial nurse but she moved to another office. I had a few different ones after that. All were good, some I clicked with more than others. None were bad or lacking knowledge...I came to Dr Gudtofson after a bad experience at another local clinic. I immediately liked him. I had a huge list of questions and a giant file of my past failures and losses. He really took the time to listen to me and directed me to the right protocol.
+ Read more
Age
43 - 44
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 2 IVF, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
10
Describe your experience with CCRM Colorado.
Strengths are embryology lab and doctors. Weak admin staff. Disorganized billing and communication. Lots of turnover.
During treatment, did you feel like you were treated like a number or a human?
Dr Gustafson was kind and so patient in explaining every step. He helped me educate myself and we made decisions together on my protocol. He was compassionate in helping me through my miscarriages.
Describe your experience with your nurse.
The nursing staff was good. I loved my initial nurse but she moved to another office. I had a few different ones after that. All were good, some I clicked with more than others. None were bad or lacking knowledge.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Lost appointments
  • Provided conflicting information
How was your experience with Robert Gustofson?
I came to Dr Gudtofson after a bad experience at another local clinic. I immediately liked him. I had a huge list of questions and a giant file of my past failures and losses. He really took the time to listen to me and directed me to the right protocol.
What one piece of advice would you give a prospective patient of Robert Gustofson?
Tell him what you need and what you're worried about. I was brutally honest and it helped him understand where I'd been.
Describe the costs associated with your care under Robert Gustofson.
It is the best of the best and costs reflect that.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
36
Treated
2015
Success with this Doc
No
Treatment
2 IUI, 7 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
[CCRM - Denver] Very organized and feeling of security in what they are doing. Can feel cold and not very flexible. They have special classes and programs that were unlike any other clinic I attended....CCRM is a machine and dependent on caregiver can be very human or like a number....[Clinic Errors] Nothing seriously went wrong—there a couple of times I had to call for my results....3 banking cycles with varying protocols—chromosomal testing.
+ Read more
Age
36
Treated
2015
Success with this Doc
No
Race
Other
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
2 IUI, 7 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
Describe your experience with CCRM Colorado.
Very organized and feeling of security in what they are doing. Can feel cold and not very flexible. They have special classes and programs that were unlike any other clinic I attended. Xxxxxxxdkkdkdkdkkdkdkdmfmmfmffmfmmfkfkfmfmfmfmrmmfmfmfmfmfmfmfmmfmfmffmnf
During treatment, did you feel like you were treated like a number or a human?
CCRM is a machine and dependent on caregiver can be very human or like a number.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to send your chart to another clinic
How was your experience with William Schoolcraft?
Excellent doctor and predicted exactly what would happen with cycles. Gave me good advice based on his extensive experience. Was candid which I appreciated. He was so very careful with cycles. I never worried if I was being watched or best decisions being made. He was, however, distant and rarely prepared when we spoke. This didn’t bother me bc I trusted him comeplety but it was a bit cold and lonely for my taste.
What one piece of advice would you give a prospective patient of William Schoolcraft?
Be prepared to hear harsh predictions of success and go to your appts with him prepared. Then let go because he is a great doctor.
Describe the protocols William Schoolcraft used in your cycles and their degree of success.
3 banking cycles with varying protocols—chromosomal testing.
9
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Unexplained
10
Everyone is very knowledgeable [at CCRM Colorado] and when my situation became life-threatening, everyone took it very seriously and made sure I was okay. You do have to advocate for yourself, as well, but I’ve neevr had a hard time getting a response and I’ve always felt like I was taken seriously if I had a question or concern...My first IUI cycle resulted in a positive pregnancy. Unfortunately, it was discovered to be an ectopic pregnancy in my left tube. Dr. Kondapalli dropped everything and performed emergency life-saving surgery to remove my tube. I am eternally grateful to her for her professionalism and for how seriously and exceptionally she treated such a terrifying experience.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
10
Describe your experience with CCRM Colorado.
CCRM is the best for a reason. Everyone is very knowledgeable and when my situation became life-threatening, everyone took it very seriously and made sure I was okay. You do have to advocate for yourself, as well, but I’ve neevr had a hard time getting a response and I’ve always felt like I was taken seriously if I had a question or concern.
During treatment, did you feel like you were treated like a number or a human?
My first IUI cycle resulted in a positive pregnancy. Unfortunately, it was discovered to be an ectopic pregnancy in my left tube. Dr. Kondapalli dropped everything and performed emergency life-saving surgery to remove my tube. I am eternally grateful to her for her professionalism and for how seriously and exceptionally she treated such a terrifying experience.
Describe your experience with your nurse.
Tracy was my primary nurse during the IUI and Erin was my nurse during the ectopic pregnancy and salpingectomy.
How was your experience with Laxmi Kondapalli?
Dr. Kondapalli looked at our situation and gave us personalized recommendations. Then, when my pregnancy was ectopic and moments away from rupturing, she performed emergency surgery to remove my left Fallopian tube and most likely saved my life.
What one piece of advice would you give a prospective patient of Laxmi Kondapalli?
She is very willing to answer any questions you may have, so definitely come prepared with a list!
10
Doctor
Laxmi Kondapalli
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Diminished Ovarian Reserve
8
[The staff at CCRM Colorado] Always listens, answers all questions and makes me feel like as though they are invested in me and my situation...The nursing teams at CCRM are wonderful! I have called/emailed them with all sorts of questions and sought their advice many times. They are compassionate and knowledgable of your situation and process...I would have liked for the welcome and into to the clinic to have been longer and given more specific information about the clinic. (Layout, etc)
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Diminished Ovarian Reserve
8
Describe your experience with CCRM Colorado.
The process is overwhelming and if possible, bring a friend or someone with you. The staff is very helpful and will get you to the correct place and person you need to see. I would have liked for the welcome and into to the clinic to have been longer and given more specific information about the clinic. (Layout, etc)
During treatment, did you feel like you were treated like a number or a human?
Always listens, answers all questions and makes me feel like as though they are invested in me and my situation.
Describe your experience with your nurse.
The nursing teams at CCRM are wonderful! I have called/emailed them with all sorts of questions and sought their advice many times. They are compassionate and knowledgable of your situation and process.
What specific things went wrong at this clinic?
  • Lost or damaged samples
How was your experience with Eric Surrey?
I am currently beginning IVF treatment and have had many many questions throughout the process. Dr Surrey has always made me feel comfortable and explained the process and all tests that I have had done thus far, sometimes more than once. I have had most of my communication with him over the phone as I don't live in Denver, and have only been to the clinic once. He always takes time as if it was an office visit.
What one piece of advice would you give a prospective patient of Eric Surrey?
Ask as many questions of him. He is knowledgeable and will provide you with all options and talk through them with you.
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
10
There were no weaknesses [at CCRM]. I had it 100% positive experience in all areas with this clinic...I got extraordinary care from the nurse that was assigned to me and the entire staff. I never had any issues with them whatsoever. They went out of their way to make sure my calls got returned in a timely matter, I got the information that I needed and helped with scheduling as best as possible. Extremely professional and compassionate
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
10
Describe your experience with CCRM Colorado.
There were no weaknesses. I had it 100% positive experience in all areas with this clinic.
During treatment, did you feel like you were treated like a number or a human?
Dr. Surrey~ Was kind, caring and supportive. Genuinely excited when I got pregnant with twins at my age (43) on my first IVF try. He's incredible. I highly recommend him!
Describe your experience with your nurse.
I got extraordinary care from the nurse that was assigned to me and the entire staff. I never had any issues with them whatsoever. They went out of their way to make sure my calls got returned in a timely matter, I got the information that I needed and helped with scheduling as best as possible. Extremely professional and compassionate
How was your experience with Eric Surrey?
Dr. Surrey is the best! He was brilliant, warm, caring, explained everything and supportive. Would 100% refer to him. AND he said I would not had a 12% chance of getting pregnant... I got pregnant and delivered twins on my first IVF cycle. Boom!!
What one piece of advice would you give a prospective patient of Eric Surrey?
Know that you are absolutely in the very best hands he possibly could be. Know it.
Describe the protocols Eric Surrey used in your cycles and their degree of success.
My cycle was done in 2004, so, it's not current or relevant compared with today's protocols and I can't remember it anyway! LOL!
Describe the costs associated with your care under Eric Surrey.
I do not have any insurance coverage for this procedure but, they offer submitted the bill anyway. The prices were comparable to other clinics prices at the time.
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
[CCRM is] Organized, Best lab in the country and highly skilled doctors. They all work like a team. They try their best to accommodate all your requests. Downside- very expensive, lot of testing...Dr. Gustofson listened and addressed all of our concerns, was aware of our case and history at each consult and never rushed. Always reachable, on-time, and tries his best to make the process easy and comfortig. His diagnosis and assessment speaks about his knowledge and skill level. The best doctor I have ever worked with
+ Read more
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Race
South Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with CCRM Colorado.
Organized, Best lab in the country and highly skilled doctors. They all work like a team. They try their best to accommodate all your requests. Downside- very expensive, lot of testing
During treatment, did you feel like you were treated like a number or a human?
Dr. Gustofson listened and addressed all of our concerns, was aware of our case and history at each consult and never rushed. Always reachable, on-time, and tries his best to make the process easy and comfortig. His diagnosis and assessment speaks about his knowledge and skill level. The best doctor I have ever worked with
What one piece of advice would you give a prospective patient of Robert Gustofson?
His diagnosis and assessment might sound blunt, but that's what the journey is about - figuring your odds.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
Antagonist protocol, freeze all, split ICSI.
10
Doctor
Robert Gustofson
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2015
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
10
She and her nursing staff [at CCRM] are warm, reachable, and responsive. [The nurses were] Organized, easy to reach, detail oriented.
+ Read more
Age
38
Treated
2015
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
10
During treatment, did you feel like you were treated like a number or a human?
She and her nursing staff are warm, reachable, and responsive. She was honest, but optimistic.
Describe your experience with your nurse.
Organized, easy to reach, detail oriented
How was your experience with Debra Minjarez?
She is intelligent, direct, and yet kind. She remembers details and was very flexible for me in my cycles. I trusted her and everything she said.
What one piece of advice would you give a prospective patient of Debra Minjarez?
Don't hesitate to see Dr. Minjarez
Describe the protocols Debra Minjarez used in your cycles and their degree of success.
I have DOR. #1 Estrogen priming with antagonist- 5 retrieved, mature, fertilized and 3 blasts.#2 estrogen priming and microdose Lupron with antagonist- 5 retrieved, mature, 4 fertilized and 4 blasts #3- testosterone and estrogen priming - 6 retrieved, 5 mature, 4 fertilized - 2 blasts. Plan FET next.
10
Doctor
Debra Minjarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 35
Treated
2015 - 2015
Success with this Doc
?
Treatment
1 IUI, 3 IVF, 3 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
10
She [Dr. Minjarez] had great bedside manner and her knowledge of the clinic stats as it relates to my diagnosis was great. She made me feel confident that we were choosing the right path and was compassionate but direct too.
+ Read more
Age
35 - 35
Treated
2015 - 2015
Success with this Doc
?
Race
European
Income
Occupation
Engineer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 3 IVF, 3 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
10
During treatment, did you feel like you were treated like a number or a human?
She was very personal and discussed everything with us. Spent time answering all of our questions and had a great bedside manner.
Describe your experience with your nurse.
Very organized and a great communicator. Definitely advocated for things that I needed. Great nurse.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Debra Minjarez?
She had great bedside manner and her knowledge of the clinic stats as it relates to my diagnosis was great. She made me feel confident that we were choosing the right path and was compassionate but direct too.
What one piece of advice would you give a prospective patient of Debra Minjarez?
None
Describe the protocols Debra Minjarez used in your cycles and their degree of success.
EPP for two rounds and testosterone priming with gonal f, cetrotide, menopur and saizen for the third round. The EPP resulted in more mature eggs.
10
Doctor
Debra Minjarez
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
42
Treated
2005
Success with this Doc
Yes
Treatment
IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Unexplained
10
The whole process can seem hectic and disorganized. They [CCRM] really needed better logistics with their clinic. But I have 2 beautiful sons as a result of their work so it was all totally worth it...Like I said before, when I went there there was no coordinator and communication came from multiple clinicians. It could have been better organized. This was back in 2004 and 2005.
+ Read more
Age
42
Treated
2005
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Unexplained
10
Describe your experience with CCRM Colorado.
They have good fertility numbers and my own outcome was very good
During treatment, did you feel like you were treated like a number or a human?
The clinic was very busy with a lot of patients
Describe your experience with the nursing staff.
Nursing staff were great but there was not a coordinator or one person responsible for overall care. Several different people called for lab draws medicine dosing etc
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
How was your experience with Eric Surrey?
Bottom line I had 2 cycles of ivf and 2 sons from them. So I was very happy with Dr Surrey and the clinic. I feel like he listened to my concerns--about how many embryos to implant. He was not real warm and fuzzy but I was not really looking for that.
What one piece of advice would you give a prospective patient of Eric Surrey?
The whole process can seem hectic and disorganized. They really needed better logistics with their clinic. But I have 2 beautiful sons as a result of their work so it was all totally worth it.
Describe the protocols Eric Surrey used in your cycles and their degree of success.
It was 11 and 12 years ago--I don't remember specifics.
Describe the costs associated with your care under Eric Surrey.
I had really good insurance at the time so some of it was paid for. Out of pocket for 2 cycles was about 10,000
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
The clinic’s [CCRM-CO] weekday staff has always been amazing. The only time I’ve had less than stellar service is the weekend nursing team. I also love the ladies who do the blood draws. They are so sweet and make the process more bearable.... Taylor [a nurse] has been amazing. She is so sweet and caring. She gets right back to me and takes time to answer my questions and concerns.
+ Read more
Age
Treated
Success with this Doc
?
Race
East Asian
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Describe your experience with CCRM Colorado.
The clinic’s weekday staff has always been amazing. The only time I’ve had less than stellar service is the weekend nursing team. I also love the ladies who do the blood draws. They are so sweet and make the process more bearable.
During treatment, did you feel like you were treated like a number or a human?
Dr. Ehrhart is very compassionate. She spends the time to answer questions and she shares in the joys and heartbreaks.
Describe your experience with your nurse.
Taylor has been amazing. She is so sweet and caring. She gets right back to me and takes time to answer my questions and concerns.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Lauren Ross Ehrhart?
I felt very well taken care of. She utilized her peers to get ideas when things didn’t go as planned. I felt she really cared about me and my situation. When I had questions, she answered them. She was very responsive and caring.
What one piece of advice would you give a prospective patient of Lauren Ross Ehrhart?
Be flexible and trust the process.
Describe the protocols Lauren Ross Ehrhart used in your cycles and their degree of success.
I was on a high dose stims protocol to battle my DOR.
Describe the costs associated with your care under Lauren Ross Ehrhart.
A round of IVF was about $23,000. My IUI was about $2,000
10
Doctor
Lauren Ross Ehrhart
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Uterine Fibroids, Unexplained
7
Hes [Dr. Robert Gustofson] very nice and kind and listens...I also saw Dr barton and both are nice I prefer having a female doctor the number to the clinic made me feel more comfortable and confident in the potential success of IVF wrh my own eggs I'm 39 and have had fibroids and polyps removed and they checked me a lot to be syre they didn't come back...The biller [at CCRM] is not super helpful and needs a lot of reminders
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Uterine Fibroids, Unexplained
7
Describe your experience with CCRM Colorado.
The biller is not super helpful and needs a lot of reminders
During treatment, did you feel like you were treated like a number or a human?
Hes very nice and kind and listens
Describe your experience with the nursing staff.
Nice caring knowledgeable low turn over rate and kind and attentive nice on the phone too
How was your experience with Robert Gustofson?
I also saw Dr barton and both are nice I prefer having a female doctor the number to the clinic made me feel more comfortable and confident in the potential success of IVF wrh my own eggs I'm 39 and have had fibroids and polyps removed and they checked me a lot to be syre they didn't come back
What one piece of advice would you give a prospective patient of Robert Gustofson?
Ask for what you want
Describe the costs associated with your care under Robert Gustofson.
25000 +
7
Doctor
Robert Gustofson
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
Endometriosis, Other, Unexplained
10
Nurses were friendly and caring. Schoolcraft is low on bedside manner but gets results.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
Endometriosis, Other, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Nurses were friendly and caring. Schoolcraft is low on bedside manner but gets results. I got my warm fuzzier and education with resolve
Describe your experience with your nurse.
Just got it
How was your experience with William Schoolcraft?
He gets results. At my age, I didn't have the time, money or physical or emotional reserves to do anything but take home a baby. He made that happen, whereas I don't believe my local doc or any other would have helped me be successful. Schoolcraft tailors protocol to your situation and modifies based on how you respond. Most doctors do the same protocol for everyone no matter what
What one piece of advice would you give a prospective patient of William Schoolcraft?
Don't expect warmth and compassion. Engage organizations like RESOLVE or loved one. Educate yourself and advocate for yourself
10
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
8
When you factor in what other clinics charge for IVF, CCRM is quite expensive. But looking at biopsy and ccs testing and the first FET being included it's combrabile (~$23000). Their FETs are very expensive at ~$6000...Strengths are the providers/lab. Weakness is the business office...I was assigned a primary nurse but have rarely ever seen her, talked to her, gotten results from her. I've most often seen Caroline. She 'spilled the beans' about the gender of our first embryo transfer. Any time I get results it seems like it's a different nurse calling me. I purposefully let it go to voicemail every time especially with sensitive information because I don't find them very compassionate/sympathetic.
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
8
Describe your experience with CCRM Colorado.
Strengths are the providers/lab. Weakness is the business office
During treatment, did you feel like you were treated like a number or a human?
Dr. Gustafson I think can relate to his parents on a personal level having been through IVF himself. He is kind and mindful of how emotionally, financially and physically taxing this experience can be without sugar-coating or seeing unreal expectations. I appreciate that he told us he'd "tell us when to get off the roller coaster". As a health care professional myself I know there are no guarantees in this process. And while we haven't reached the outcome we're hoping for yet he has made this process so much better than our previous experience when of we don't see or talk to him directly that often.
Describe your experience with your nurse.
I was assigned a primary nurse but have rarely ever seen her, talked to her, gotten results from her. I've most often seen Caroline. She 'spilled the beans' about the gender of our first embryo transfer. Any time I get results it seems like it's a different nurse calling me. I purposefully let it go to voicemail every time especially with sensitive information because I don't find them very compassionate/sympathetic. They're just reading of the results and rarely seem to have looked back to have a reference point.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
How was your experience with Robert Gustofson?
Dr. Gustafson I think can relate to his parents on a personal level having been through IVF himself. He is kind and mindful of how emotionally, financially and physically taxing this experience can be without sugar-coating or seeing unreal expectations. I appreciate that he told us he'd "tell us when to get off the roller coaster". As a health care professional myself I know there are no guarantees in this process. And while we haven't reached the outcome we're hoping for yet he has made this process so much better than our previous experience when of we don't see or talk to him directly that often. He has been open to our questions and concerns and been open himself about changes to our game plan. He wants the best for each of his patients and knows that sometimes the best thing is moving on.
What one piece of advice would you give a prospective patient of Robert Gustofson?
Know that if he is telling you it's time to move on he has exhausted all of his resources/knowledge to help you. I truly believe that he is not concerned about his 'numbers' but about the well being of his patients.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
Gonal-f, menopur, omnitrope, lupron, dexamethasone, hcg, cetrotide
Describe the costs associated with your care under Robert Gustofson.
When you factor in what other clinics charge for IVF, CCRM is quite expensive. But looking at biopsy and ccs testing and the first FET being included it's combrabile (~$23000). Their FETs are very expensive at ~$6000
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
10
The clinic [CCRM] is extremely organized in their treatment approaches. They are a fine oiled machine. The only downside that we ran into was the billing department. They were not as organized, but we were able to work with them to address billing inaccuracies...[Nurse] Chris was very sweet and informative. She was not always the nurse available, so sometimes I had to see a different nurse...We spent a total of about $5000. We had insurance that covered most of the cost.
+ Read more
Age
36
Treated
2016
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with CCRM Colorado.
Considering that we got pregnant on the first try, we are very happy with their this clinic and their capabilities. The clinic is extremely organized in their treatment approaches. They are a fine oiled machine. The only downside that we ran into was the billing department. They were not as organized, but we were able to work with them to address billing inaccuracies.
During treatment, did you feel like you were treated like a number or a human?
Dr Gustofson was always kind and understanding during each interaction with him. He was also honest and up front, so I felt I could trust him throughout the process. I feel very fortunate to have been his patient. He made our dreams of getting pregnant a reality!
Describe your experience with your nurse.
Chris was very sweet and informative. She was not always the nurse available, so sometimes I had to see a different nurse.
How was your experience with Robert Gustofson?
Dr Gustofson was compassionate and understanding of our struggles. I felt that he always relayed information related to risks in a very trustworthy manner, which made me feel that we could make the best informed decisions about my medical care. I could not have found a better doctor, I feel extremely lucky!
What one piece of advice would you give a prospective patient of Robert Gustofson?
Be honest about your concerns related to infertility so you can get the most information needed to make the right decision for you.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
Antagonist protocol. Took birth control pills for 14 days. I took menapur (2 vials) in AM and 150 units of Gonal-F with Dex in PM. After 5 days, added Cetrotide in AM. Dosages were adjusted after day 6. Trigger shot lupron given night before retrieval and in the morning. 22eggs were retrieved without hyper stimulation.
Describe the costs associated with your care under Robert Gustofson.
We spent a total of about $5000. We had insurance that covered most of the cost.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 30
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
5 IUI
Diagnosis
Other, Unexplained
10
CCRM Louisville is a smaller more personable clinic than the other locations....However altogether I was very pleased with how we were treated and the company was ran as a whole...We had a pretty good experience with the nursing staff, no real issues...I know there are a few different Dr's to chose from within CCRM but I would definitely recommend using Dr. Gustofson...[Cost Of Treatment] 17k ish
+ Read more
Age
27 - 30
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Other, Unexplained
10
Describe your experience with CCRM Colorado.
CCRM Louisville is a smaller more personable clinic than the other locations. We had to go to the other 2 locations for different procedures and it was a bit of a difference and I could see how people could feel not as appreciated at those locations. However altogether I was very pleased with how we were treated and the company was ran as a whole.
During treatment, did you feel like you were treated like a number or a human?
Dr. Gustofson was amazing to work with during this difficult part of our lives. He took the time to sit down and go over our options and get to know us. He is a genuine human being and you could tell he was actually interested in getting to know us and our situation.
Describe your experience with the nursing staff.
We had a pretty good experience with the nursing staff, no real issues.
How was your experience with Robert Gustofson?
Dr. G was very thorough when it came to our treatment options. He is very genuine and personable and helped make this difficult process a lot easier on us. We ended up going back to see him to get pregnant with baby number 2 and would definitely recommend him to others.
What one piece of advice would you give a prospective patient of Robert Gustofson?
I know there are a few different Dr's to chose from within CCRM but I would definitely recommend using Dr. Gustofson. He will explain everything fully and is open to any questions.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
For the first pregnancy, we did 8 cycles of clomid and letrozole and 4 of those were IUI's the 4th one took. I only ovulate on one side because of my uterine malformation that's why there were cycles without an IUI. For the second pregnancy all it took was 1 cycle of Letrozole and 1 IUI and it took. We now have 2 beautiful babies thanks to the help of Dr. G and CCRM.
Describe the costs associated with your care under Robert Gustofson.
17k ish
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Unexplained
9
Staff at the clinic were all generally very helpful and professional. They were also prompt in returning calls and very pleasant when there for tests, etc. The clinic itself is clean, quiet and comfortable...There were times when it seemed like we got different information from different people at the clinic. For example, I would be told that I needed blood work but then when I would come in blood work would not be part of my tests that day. Or other times the blood work orders were not complete. It was good that I knew what I had been told because I was able to question them and things were fixed promptly when needed. This may have been because we would sometimes see different nurses who were not as familiar with our care. People were always quick to fix issues and always double checked anything I was concerned about.
+ Read more
Age
34
Treated
2016
Success with this Doc
Yes
Race
European, Native American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Unexplained
9
Describe your experience with CCRM Colorado.
Staff at the clinic were all generally very helpful and professional. They were also prompt in returning calls and very pleasant when there for tests, etc. The clinic itself is clean, quiet and comfortable.
During treatment, did you feel like you were treated like a number or a human?
Dr. G was very personable. My husband and I appreciated that he fully and clearly explained each stage in the process and what our fertility issues were. He asked us to consider difficult questions and gave us the time to do so recognizing that we would need time to think carefully about the options he was putting forth and what they could mean for us. He was also very encouraging and even phoned us to congratulate us personally when we had success.
Describe your experience with your nurse.
We did not always see Annalise although that is who we were assigned to. In fact it was another nurse, Melissa, who did my IUI and I often received calls from other nurses regarding test results. Annalise was very kind and helpful when we did meet with her. Melissa was also extremely professional and had a great sense of humor which helped me to feel comfortable when undergoing the IUI.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Provided conflicting information
How was your experience with Robert Gustofson?
Dr. G is very personable and manages to balance a difficult topic with grace and humor. He helped us to feel very at ease throughout our treatment. Although he would write things out while talking to us about them we would still sometimes feel a little overwhelmed at the sheer amount of information. He also at times covered things very quickly. However we always felt that we had time to ask questions or clarify anything we might be confused about. We always felt like we were the patients he was focused on in that moment - it never seemed like we were rushed during our consults with him.
What one piece of advice would you give a prospective patient of Robert Gustofson?
Be prepared for a lot of information and to ask questions and not be afraid to clarify when you need to. He's open to it.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
We had to adjust out diet to take out caffeine completely and avoid alcohol. I was also put on levothyroxine to manage my TSH levels. Once we did the cycle I had to take clomid for several days and then took estrogen and progesterone supplements as well.
Describe the costs associated with your care under Robert Gustofson.
Much of our treatment was covered, but we probably paid about $2000 out of pocket for the various tests and treatments that we had.
9
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2016
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Unexplained
10
The total cost of one cycle of IVF including CCS testing and Frozen Embryo Transfer [at CCRM] was about $24,000. CCRM charged $9,400 for doctor fees, procedures and surgical suites. Their incredible lab, Fertility Lab of Colorado, charged about $14,400 for clinical and embryology lab fees. This does not include the IVF diagnostic work up (about $5,000) anesthesia ($430) and other services that might be needed.
+ Read more
Age
38
Treated
2016
Success with this Doc
?
Race
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Unexplained
10
Describe your experience with CCRM Colorado.
This clinic has been incredible, you get what you pay for. It is quite expensive but the care has been excellent. Our doctor is extremely knowledgeable and compassionate, he has been very direct, straightforward and understanding. You definitely get more out of the experience and process if you come informed and with questions.
During treatment, did you feel like you were treated like a number or a human?
I have been able to email Dr. Gustofson directly about anything, he always responds and has been compassionate and straightforward in all my interactions with him.
Describe your experience with your nurse.
Communication was always excellent with the nursing staff, they were always willing to answer questions and the after hours on call staff were always incredible.
How was your experience with Robert Gustofson?
Dr. Gustofson was very direct, straightforward and compassionate. He didn't sugarcoat things or give false hope. He was realistic about our options and moving forward. He was extremely knowledgeable and brought up things that hadn't been brought up before. He was very specific in my treatment and it was clear that it was tailored to me.
What one piece of advice would you give a prospective patient of Robert Gustofson?
Come prepared with questions, he'll answer them. Don't be afraid to reach out and follow up!
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
My protocol was designed to increase egg quality and quantity. I started with a month of priming using estrogen, testoterone and Saizen. Then we went into a Micro-Flare long Lupron protocol with Menopur and Gonal-F. My first IVF retrieved 8 eggs, none were viable for fertilization. This protocol yielded 15 eggs, 4 were mature and of good quality and 1 fertilized.
Describe the costs associated with your care under Robert Gustofson.
The total cost of one cycle of IVF including CCS testing and Frozen Embryo Transfer was about $24,000. CCRM charged $9,400 for doctor fees, procedures and surgical suites. Their incredible lab, Fertility Lab of Colorado, charged about $14,400 for clinical and embryology lab fees. This does not include the IVF diagnostic work up (about $5,000) anesthesia ($430) and other services that might be needed.
9
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 29
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, Egg Freezing
Diagnosis
Other
10
My primary nurse (Lindsey) was very caring and sympathetic... the ultrasound technician that I saw more than anyone else was always cheery and good at explaining things. However some of the other nurses didn't seem as caring, or made critical mistakes.
+ Read more
Age
28 - 29
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Graphic Designer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF, Egg Freezing
Diagnosis
Other
10
During treatment, did you feel like you were treated like a number or a human?
I sometimes felt like a number because the clinic is very very popular. However, each nurse and doctor treated me like an individual and took time with me as a patient.
Describe your experience with your nurse.
My primary nurse (Lindsey) was very caring and sympathetic. She explained things thoroughly and clearly and answered my questions well. The receptionist was always friendly and nonjudgemental, and the ultrasound technician that I saw more than anyone else was always cheery and good at explaining things. However some of the other nurses didn't seem as caring, or made critical mistakes. One nurse didn't even know how many days were in half a week!
How was your experience with Robert Gustofson?
Dr. G never made us feel rushed and always explained everything very thoroughly. He had a great bedside manner and was a compassionate doctor/surgeon. At first he got to know us, explained all of the test results, and the course of action. He showed assurance that he could help us. The reason for us not getting pregnant was a bit unexpected to us and to him, but once he uncovered the reason he explained everything very thoroughly.
What one piece of advice would you give a prospective patient of Robert Gustofson?
Trust him. He really knows what he is doing and has done this many times.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
We tried IUI for 3 cycles, as recommended, since there were no glaring reasons to jump straight to IVF. These involved letrozole, a trigger shot, and sperm washing. When those didn't work, we did IVF, which included follistim, ganarelix, menopur, and possibly other medications I don't remember. We did not use an HCG trigger shot because I was overstimulating, so we did a different kind that meant we had to freeze the embryos. Because of the freezing, we signed up for a study that performed comprehensive chromosomal screening on our embryos. It was then that we learned of my translocation. In the end we had only 5 good frozen embryos. While they were frozen my body recovered, then I was on multiple forms of estrogen (patch and pill) and progesterone (suppository and shot) while we prepped my uterine lining. We chose to transfer one embryo since there was no indication that I'd have trouble with one implanting, and it worked.
Describe the costs associated with your care under Robert Gustofson.
In total we spent nearly $30K
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 36
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
1 IVF, Surrogacy
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Tubal Blockage
10
The clinic staff [at CCRM] for the most part is really good at what they do and very friendly and compassionate. I only had a few nurses that I didn't love, but for the most part everyone is amazing. They really make sure that you are fully informed every step of the way. We had appt's almost every day during our mock cycles and Stims and the sonographers always communicate what they see and you always sit down with a nurse after blood work and ultrasound to discuss results and next options which we appreciated not having to wait for phone calls. Our doctor always followed up with us personally and did all of our procedures which we appreciated also. The facilities are clean and well kept, warm and inviting.
+ Read more
Age
34 - 36
Treated
2014 - 2016
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, Surrogacy
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Tubal Blockage
10
Describe your experience with CCRM Colorado.
The clinic staff for the most part is really good at what they do and very friendly and compassionate. I only had a few nurses that I didn't love, but for the most part everyone is amazing. They really make sure that you are fully informed every step of the way. We had appt's almost every day during our mock cycles and Stims and the sonographers always communicate what they see and you always sit down with a nurse after blood work and ultrasound to discuss results and next options which we appreciated not having to wait for phone calls. Our doctor always followed up with us personally and did all of our procedures which we appreciated also. The facilities are clean and well kept, warm and inviting.
During treatment, did you feel like you were treated like a number or a human?
Dr G has always called my husband and I personally with our results after egg retrieval, transfer, and he called us daily to check up after our surrogate was forced to terminate twins due to a cesarean scar implant. He has amazing bed side manner and went above and beyond with us.
Describe your experience with the nursing staff.
We have many friends that have gone to CCRM and loved the nurses. We got bounced around a little due to starting out ttc with me carrying and switching to a GC.
How was your experience with Robert Gustofson?
We have been patients since 2014 when we saw one of his competitors who we didn't feel had the bed side manner for us or our journey. I have secondary infertility, recently married, and my husband has never had a child of his own. Dr G took the time to get to know us and our situation and recognized the importance of us having a baby. He performed corrective surgery and gave me every chance to carry before we decided it would be best to use a gestational carrier. Our egg retrieval and transfer were successful and we would be due with twins October 4,2017 had one not implanted in our gc's c scar. Dr G has personally contacted us through every important step to give us results himself. We are continuing our journey with him and have 3 remaining embryos.
What one piece of advice would you give a prospective patient of Robert Gustofson?
Be honest with him about your goals and he will be compassionate and help you through your journey
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
We started with corrective operative hysteroscopy in 2014 followed by 3 ock cyckes to see if my lining would thicken. The mock cycle protocols resulted in getting my lining thick enough but I had New scar tissue form inside the uterus which we mutually decide it was time to use a GC. Our Stims and egg retrieval went flawlessly and resulted in 13 mature eggs, 9 fertilized, 8 made it for testing and 5 were genetically healthy. Our GC had some set backs, we could not complete her work up until she was 1 year PP, and had 2 periods after stopping nursing. She then had to lose enough weight to have a BMI of under 30 to proceed to FET protocol which also went flawlessly. Our transfer went off without a hitch, both embryos thawed perfectly and were hatching which resulted in a twin pregnancy.
Describe the costs associated with your care under Robert Gustofson.
For Stims and egg retrieval the cost was around $14,000 not including medication, and for our GC frozen transfer including her one day work up and testing was about $13,500.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Poor Egg Quality, Unexplained
10
You don't always get to speak to your assigned nurse [at CCRM], but overall I've had a good experience with most of the nurses I've interacted with. I didn't run into any problems with communicating - everyone emails or calls back in a short amount of time. And for the most part, the nurses all have positive attitudes, which makes a huge difference given how difficult and emotional this process is...I think the initial testing was $4K; we spent around $5-6K on three IUIs. We spent about $50-60K for two rounds of IVF/ICSI/CCS and one FET (including medications).
+ Read more
Age
37
Treated
2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Poor Egg Quality, Unexplained
10
Describe your experience with CCRM Colorado.
CCRM is one of the best in the business and is a well-oiled machine. I rarely feel like "just a number." This may be because I go to the Louisville clinic, which is smaller and less "fertility industrial complex" seeming than the Lone Tree office. This is the only clinic I've been to, so I don't have much to compare it to. However, based on things my friends have said about their experiences with other clinics, I think CCRM does a particularly good job of managing expectations. You will have to undergo all of their testing even if you've done some of it before. This is part of the well-oiled machine piece. And, they won't start treatment until all testing is done. This felt a little frustrating at first, but I respect that they want to be thorough before they decided on treatment options. The main issue I've had with the Louisville office is going in for blood draws. For example, I would call and let them know I needed my thyroid levels re-checked and schedule an appointment. When I got there, the phlebotomist was prepared to test for something other than my TSH. What was happening is that the receptionist just scheduled "blood draw" and then the nurses were guessing what I might need given my chart and calendar, and they didn't always guess right. Any time you get a blood draw, be sure to check the label that it's for the right thing! I know this issue has been brought up, but I'm still running into this problem. The best solution is to tell the receptionist to make a "phone note" about what the blood draw is for and then double-check the blood draw label when you go in.
During treatment, did you feel like you were treated like a number or a human?
Dr. G is a very nice man and a good doctor. He acknowledges the emotional piece of the process and has shared with us that he and his wife did IVF to conceive their first child. I still haven't felt an amazing rapport with him, but that's partly because most of our interactions at CCRM are with the nurses, not the doctor. UPDATE: Since doing two egg retrievals and one (successful) FET with Dr. G, I began to feel more of a rapport. You see the doctor more often during the IVF process and he calls personally with results of CCS testing. I found him to be empathetic and caring during the IVF process.
Describe your experience with your nurse.
I love our nurse Chris! She is peppy, kind, and genuine. You don't always get to speak to your assigned nurse, but overall I've had a good experience with most of the nurses I've interacted with. I didn't run into any problems with communicating - everyone emails or calls back in a short amount of time. And for the most part, the nurses all have positive attitudes, which makes a huge difference given how difficult and emotional this process is.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
How was your experience with Robert Gustofson?
Dr. G is young-ish (I'd say early 40s). He is a nice man and clearly strives to be compassionate towards his patients. He is very knowledgeable and I rarely felt that a question I had that wasn't answered to my satisfaction. He goes into each consultation with lots of information, so usually most of my questions were answered by his initial spiel. We picked him because we wanted to go with CCRM and heard that he had a better bedside manner than Schoolcraft or Surrey. Overall, I'm happy with our choice.
What one piece of advice would you give a prospective patient of Robert Gustofson?
This may sound a little strange, but come armed with some ice-breaker small talk before your initial consultation appointment. The first time we met with him, he tried to ask us questions to break the ice, but we were so tired, overwhelmed, and nervous that his attempt fell flat as a pancake. He clearly really wants to connect with his patients and make sure their experience is pleasant, but he's not a super gregarious guy. We like him, but have never felt a great rapport and I wonder if we would feel differently if we had been able to make a personal connection during this first visit. Also - this is true of all CCRM doctors - but you won't see him much. But, if you have questions, he's very good about responding to emails. He's responded to all of my email questions within 24 hours.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
I have unexplained infertility, with the only known issue is a short luteal phase. We started out with Clomid + IUI (including HCG trigger shot and progesterone support). He explained that Clomid works better than Femara for short luteal phase. He gave us a 40% chance that IUI would work over the course of 3 cycles. We never had a positive pregnancy test from the IUIs. We then moved on to IVF. He recommended ICSI to give us the best odds of fertilization (since we've never had a positive pregnancy test and don't know where the problem is occurring). He also recommended CCS testing followed by an FET given my age (38) and to give us the best odds of a pregnancy the first time around. He predicted that one cycle of IVF would yield 6 embryos, 3 of which would be CCS normal. Our first egg retrieval, we did estrogen priming with Protocol 3 and a lupron trigger shot. We ended up with 14 eggs, 9 mature, 6 fertilized, 3 blastocysts, and one CCS normal. In our regroup, he explained that he was surprised by our results, but suspected that it was probably a pattern that it explained why I hadn't gotten pregnant naturally. It took a year's worth of eggs in perfect laboratory conditions to get one viable embryo. We decided to do a second IVF cycle to bank more embryos, because ideally we want two children. He switched the protocol for this next one in the hopes of getting more eggs/embryos, and noted that this part of the process was more art than science. We did testosterone priming and microdose lupron flare (protocol 6). This cycle was much more exciting and dramatic! At my first follicle check, one follicle had shot way ahead and was already over 20mm! After this, he told me to stop the microdose lupron and added ganorelix to keep me from ovulating. Ultimately, we let the lead follicle "go" and waited for the others to reach a good size. This time we did an HCG trigger shot, which I think helped a ton with egg maturity. We got 22 eggs, 13 mature, and 12 fertilized. 6 made it to blast this time, but, alas, only one was CCS normal. In some ways, the second retrieval seemed way more successful, but the ultimate result was the same as the first. This experience confirmed that there was definitely a pattern of something wrong with my eggs (or possibly the combination of my eggs and my husband's sperm). Even though it wasn't the result we wanted, I felt relieved to find out what was going on. Rather than bank more embryos, we moved on to an FET, which fortunately was successful on the first attempt! I don't think we did anything special - just the standard month of birth control pills, followed by estrogen patches, vaginal estrace, vaginal progesterone (endometrin), and progesterone in oil injections. The vaginal estrace was added once it was determined that my lining was borderline too thin. Those drugs continued until we started weaning after our 8.5 week ultrasound.
Describe the costs associated with your care under Robert Gustofson.
I think the initial testing was $4K; we spent around $5-6K on three IUIs. We spent about $50-60K for two rounds of IVF/ICSI/CCS and one FET (including medications).
9
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39
Treated
2014
Success with this Doc
Yes
Treatment
12 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
Initially I thought that CCRM was like a busy fertility factory especially at the main Lone Tree location. However, in Louisville were Dr. G practices, the clinic is smaller and more personalized. I recommend it...Excellent nurse, Lindsey, worked very closely with the Doctor and was easy to reach. Dr. G was very knowledgeable but also gentle and understanding. He was present for transfers and I felt that he truly cared for my success...
+ Read more
Age
39
Treated
2014
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
12 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
Describe your experience with CCRM Colorado.
Initially I thought that CCRM was like a busy fertility factory especially at the main Lone Tree location. However, in Louisville were Dr. G practices, the clinic is smaller and more personalized. I recommend it.
During treatment, did you feel like you were treated like a number or a human?
Excellent nurse, Lindsey, worked very closely with the Doctor and was easy to reach. Dr. G was very knowledgeable but also gentle and understanding. He was present for transfers and I felt that he truly cared for my success.
Describe your experience with your nurse.
Excellent knowledge, experience, communication
How was your experience with Robert Gustofson?
I think Dr. G was very thorough, easily reachable and kind. I had experience also at the local University fertility practice and in comparison I found Dr. G very careful in getting full/detailed evaluation and also more aggressive regarding treatment.
What one piece of advice would you give a prospective patient of Robert Gustofson?
Pick the best nurse as this is your link to the doctor.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
Start Supplements: Myo-Inositol, Co-Enzyme Q10, L-Arginine, DHA (omega 3 Fatty Acids), Vitamin E, Vitamin C, Melatonin, Prenatal Vitamins with DHA, Vit D3, DHEA. Start Testosterone Priming Protocol: Estrace 2mg daily, Doxycycline 100mg twice daily x 10 days (decrease inflammation), Testosterone gel 12.5mg daily, Prometrium 200mg twice daily. Start Stimulation: Menupur 2 units in AM, Gonal F 300 units in PM, Saizen (growth hormone) 0.4ml in PM (5 days), Dexamethasone 0.5mg in PM. Co-culture biopsy - October 14th - my own urterine cells to be used for embryo culture Egg retrieval:14 embryos retrieved, 8 mature and fertilized. 4 embryos made it to blastocyst stage day 5. Chromosomal analysis normal in 3 out of 4. 3 embryos frozen. Integrin biopsy – normal (integrins in the uterus allow embryo implantation) Start embryo transfer protocol – Lupron 10 units daily, Vivelle 0.1mg patches and baby ASA, Endometrin 100mg, Medrol 16mg in PM x 4 and Doxycycline 100mg, Progesterone in oil 1ml IM in AM, Estradiol 2mg in PM. 2 embryos transferred. 1 detected on first ultrasound. 1 healthy baby girl.
Describe your experience with your monitoring appointments.
Easy to schedule though far from my home (long drive).
Describe the costs associated with your care under Robert Gustofson.
No insurance coverage. IVF cycle, all the testing including co-culture, integrin biopsy, PGS, medications and travel were close to $40K
10
Doctor
Robert Gustofson
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
43 - 46
Treated
2010 - 2013
Success with this Doc
Yes
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
10
The Louisville offices are smaller and very friendly, easy to access and comfortable. The bigger facilities in Parker are much further away, and much larger and more intimidating, but people are still quite nice. I loved the staff in the Louisville office. My only disappointment was that my favorite person, the very friendly and warm secretary who checked us in each time, left the office between my second and third rounds of ivf, and we didn't get any explanation why or where she went. I'm sure this was due to privacy reasons, but I would have liked the chance to thank her for her kindness, especially after our second-trimester pregnancy loss in the first round, and to wish her well. Carrie, who was also at the front desk, was also very nice and so patient and helpful with billing and insurance issues. It seems like the office had some turnover of staff between our second and third round, which was disconcerting at first, but did not turn out to be a trend. We liked everybody we saw at the Louisville offices. The only person I didn't really feel that comfortable with was one of the acupuncturists at the Parker office. She was a little abrupt with me and seemed more concerned with payment than anything else.
+ Read more
Age
43 - 46
Treated
2010 - 2013
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Professor
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with CCRM Colorado.
The Louisville offices are smaller and very friendly, easy to access and comfortable. The bigger facilities in Parker are much further away, and much larger and more intimidating, but people are still quite nice. I loved the staff in the Louisville office. My only disappointment was that my favorite person, the very friendly and warm secretary who checked us in each time, left the office between my second and third rounds of ivf, and we didn't get any explanation why or where she went. I'm sure this was due to privacy reasons, but I would have liked the chance to thank her for her kindness, especially after our second-trimester pregnancy loss in the first round, and to wish her well. Carrie, who was also at the front desk, was also very nice and so patient and helpful with billing and insurance issues. It seems like the office had some turnover of staff between our second and third round, which was disconcerting at first, but did not turn out to be a trend. We liked everybody we saw at the Louisville offices. The only person I didn't really feel that comfortable with was one of the acupuncturists at the Parker office. She was a little abrupt with me and seemed more concerned with payment than anything else.
During treatment, did you feel like you were treated like a number or a human?
He took a lot of time with us during appointments, he answered all of our questions, he was direct but always very kind to us, and he communicated clearly and promptly at all times.
Describe your experience with your nurse.
Efficient, friendly, patient, very skilled
How was your experience with Robert Gustofson?
Dr Gustofson is clearly very good at what he does but is also a very kind and compassionate doctor. He was very patient with all of our questions and also very friendly and reassuring. I never felt rushed at appointments and never was pressured into a particular course of action.
What one piece of advice would you give a prospective patient of Robert Gustofson?
Don't mess around with less expensive clinics -- go to the best first. Dr Gustofson will give you the best possible advice and care.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
Because of my poor response to the first round of IVF treatment at another clinic, Dr Gustofson felt that it would be difficult to get pregnant using my own eggs, so we opted for using donor eggs and got pregnant easily. Because of a previous loss of a triplet pregnancy (with two embryos, one of which split), Dr Gustofson refused to transfer more than one embryo. He also had me on progesterone-in-oil injections, rather than just suppositories. Both times that we did these things, I had easy successful singleton pregnancies.
Describe the costs associated with your care under Robert Gustofson.
Can't remember what the costs of the first round (fresh donor-egg transfer) was. Two subsequent frozen transfers were about 10-12 thousand, including medications but not including recommended pre -transfer acupuncture sessions
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS, Other
10
The strengths are their success rates, and the staff. Everyone from the receptionist, to the nurses, to the ultrasound techs, to our doctor, was amazing. ...My one issue with CCRM was the billing department. They are REALLY BAD - we were all self pay, which makes things easy on their end without having to haggle with insurance. Despite that, there were a number of mistakes and issues, including charging us an extra $4k after a transfer for line items they forgot to charge us for.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS, Other
10
Describe your experience with CCRM Colorado.
The strengths are their success rates, and the staff. Everyone from the receptionist, to the nurses, to the ultrasound techs, to our doctor, was amazing. I will say that absolutely get treated at the Lousiville office if you can - they definitely have a better nursing staff and a more friendly vibe than the Lone Tree office (you go there on weekends regardless). My one issue with CCRM was the billing department. They are REALLY BAD - we were all self pay, which makes things easy on their end without having to haggle with insurance. Despite that, there were a number of mistakes and issues, including charging us an extra $4k after a transfer for line items they forgot to charge us for. I have heard they have hired someone new to hopefully improve things, so just know that the billing side will be tough. The quality of the care far outweighs the frustrations with the billing however!
During treatment, did you feel like you were treated like a number or a human?
I always felt like a person, not a number with Dr. G, despite CCRM being a big clinic. He always had plenty of time to answer our questions, no matter how small or dumb they may have seemed, and also understood the emotional turmoil we were going through. He also treated us as a couple which made my husband and I feel more like a united front in our goal to start a family.
Describe your experience with your nurse.
I started off with a wonderful nurse named Melissa. Right after my first IVF FET transfered failed, she left very abruptly which felt like such a kick in the gut when I was down. Despite that, CCRM seamlessly helped me transition to Carolyn, who was equally as wonderful. She has been a fertility nurse for years and you could tell she knew exactly what she was doing. She was very willing to answer all my endless questions and always got back to me really quickly.
What specific things went wrong at this clinic?
  • Lost or damaged samples
How was your experience with Robert Gustofson?
I can't recommend Dr. G highly enough. I felt like he was 100% committed to getting and keeping me pregnant from the day we first met with him. He has a wonderful sense of humor and great bedside manner, both of which I knew I needed for this journey. That said, he always explains everything with solid data behind it, and really clearly described every step along the way so that we had a full understand of the treatment, risks, success rates etc. I also appreciated that he was honest with the success rates and only addressed live birth rates, since getting pregnant and having a miscarriage accomplishes nothing but heartbreak. We went through a very difficult period after the egg retrieval where my lining simply wouldn't get thick enough to transfer an embryo, despite every trick in the book. Dr. G never lost faith, and did an unusual protocol for me that they hardly ever do, but he was confident it would work in my situation. It did, and I'm now pregnant! I can't recommend him highly enough if you are just starting out, or have almost given up at other clinics. It is so important to have complete trust in the RE steering the ship for you.
What one piece of advice would you give a prospective patient of Robert Gustofson?
Ask as many questions as you need to feel like you understand your treatment, success rates etc. He is incredibly patient and understanding. He and his wife went through fertility treatment, so I think he understands the anxieties more than most doctors. Another tip? If you're at a crossroads in your treatment, ask him what he would do in your situation if it was him/his wife. He'll give you the real honest answer which can sometimes be different than the doctor answer, and can be a valuable data point to help make your decision.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
3 IUI's with increasing amounts of femera - all negative IVF with gonal-f, menapur, cetratide No trigger due to possible OHSS - I really appreciated this last minute change Fertilized with ICSI due to MFI Freeze all cycle so we could do CCS testing - 14 day 5 embryos After testing, 13 were normal (he advised against the testing due to my age of 31, we did it for piece of mind) 1st transfer attempt with estrogen priming - cancelled due to thin lining 2nd transfer attempt with increased estrogen, estrogen shots and viagra - proceed with 6.4mm very boarderline lining. Very tough call for both of us. Transferred 1 embryo and test was negative. 3rd transfer attempt - He said he was bringing out the "big guns" with completely different protocol called a Stim FET. I was on gonal-f and cetratide to stimulate my lining with my own estrogen, since my lining got to 8 during my egg retrieval cycle. He also had me do viagra again, and do the Antihistamine protocol of pregnisone, claritin and pepcid in case my immune system was rejecting the embryo. This doozy of meds got me to a 7.2mm lining, and we transferred two embryos. His recommendation was still to do one, but he was willing to do 2 at our request since the lining protocol was so tough for me, and we were ok with the prospect of twins. That cycle worked and I'm now 12 weeks with B/G twins!
Describe the costs associated with your care under Robert Gustofson.
All in start to finish, we spent about $65k.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
Treated
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Male Factor
6
The clinic [CCRM] needs to be better about follow up. The business office has yet to respond to our request for a pricing breakdown. They need to be more responsive to voicemail.... We were diagnosed with Male Infertility. My husband had already been seen by a urologist and Dr. Gustofson's first approach was to better understand the treatment thus far. From there we were given the options to use a donor. We were then advised on the donor banks, then the IUI and IVF process. These decisions have yet to be mad on our part we are currently in step one which is getting the information from the Urologist to Dr. G. for review and his opinion on if we should pursue any further treatments for Male Infertility.
+ Read more
Age
Treated
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 Fertility Medications
Diagnosis
Male Factor
6
Describe your experience with CCRM Colorado.
The clinic needs to be better about follow up. The business office has yet to respond to our request for a pricing breakdown. They need to be more responsive to voicemail.
During treatment, did you feel like you were treated like a number or a human?
The Doctor spent time outlining all of our options and understanding our health history fully. He never made it feel like he was rushing us thru the process. He took his time and answered every question that we had. He also took notes for us with all the details of our discussion outlined.
Describe your experience with your nurse.
The nurse was very compassionate and helped to support the doctor.
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Robert Gustofson?
Dr. Gustofson did an excellent job explaining every step in the treatment process he didn't make any of it sound scary and was very understanding of our opinions on some of the steps. He was also very understanding and patient with us. He took his time to explain all of our options and made sure to address all of our questions.
What one piece of advice would you give a prospective patient of Robert Gustofson?
I would advise him to be a bit more aggressive in the timeline of things and possibly explain things in a little more detail or provide more information to digest at a later time.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
We were diagnosed with Male Infertility. My husband had already been seen by a urologist and Dr. Gustofson's first approach was to better understand the treatment thus far. From there we were given the options to use a donor. We were then advised on the donor banks, then the IUI and IVF process. These decisions have yet to be mad on our part we are currently in step one which is getting the information from the Urologist to Dr. G. for review and his opinion on if we should pursue any further treatments for Male Infertility.
Describe the costs associated with your care under Robert Gustofson.
Not yet provided with this information.
8
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
10
I'd definitely recommend for patients to go to the Louisville office [of CCRM] rather than Lone Tree. We had all of our regular appointments at Louisville and it was nice to get to know the staff. It was consistently the same team at the front desk, for blood draws, ultrasounds, and I was able to meet with Chris almost every time. We had to go to the Lonetree office for a few weekend Ultrasounds + labs, as well as the retrieval and transfer procedures and I could see how it could feel a bit more like a factory and less personal.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European, Middle Eastern
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
10
Describe your experience with CCRM Colorado.
If it's not too much trouble distance-wise, I'd definitely recommend for patients to go to the Louisville office rather than Lone Tree. We had all of our regular appointments at Louisville and it was nice to get to know the staff. It was consistently the same team at the front desk, for blood draws, ultrasounds, and I was able to meet with Chris almost every time. We had to go to the Lonetree office for a few weekend Ultrasounds + labs, as well as the retrieval and transfer procedures and I could see how it could feel a bit more like a factory and less personal.
During treatment, did you feel like you were treated like a number or a human?
The very first appointment we had with Dr. G started with us talking about our mutual home state of Florida, and how much we all loved Colorado, snow and skiing. It was nice to get to know him a little bit on a personal level before diving into our case. It also was very clear that he had spent some time reviewing our medical records that were transferred over to his office - he knew our history before we even walked in to his office. Every time he saw us, he knew who we were, gave us a warm smile and handshake, and brought up non-medical things we had chatted about at our previous visits.
Describe your experience with your nurse.
Chris was very kind, compassionate, and was totally our cheerleader. She was very on top of our treatment cycles and also was very prompt at answering questions and calling with our lab results. We couldn't ask for a better nurse.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to order appropriate test
How was your experience with Robert Gustofson?
Dr. G somehow was both gentle and very honest when talking to us about our chances of success. We had the utmost faith in his abilities when treating us - we felt like he was extremely knowledgeable, experienced and a top caliber physician. Even if we didn't see him at one of the routine lab appointments, he still reviewed our results and gave notes to the nurse, which made it feel like he was there every single step of the way. In retrospect, the only thing that stood out as sort of challenging was us not fully knowing what would happen if things didn't go according to plan. To be totally fair - this was to keep us focused on the plan successfully working rather than potentially needlessly worrying. For example - When we were gearing up for the frozen transfer and selected the embryo to transfer, I asked what would happen if this one didn't take. He assured me that there was a plan B (and wouldn't reveal what it was), but wanted me to be focused on plan A succeeding.
What one piece of advice would you give a prospective patient of Robert Gustofson?
Dr. G is very happy to answer questions and to meet with you. Take advantage of this.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
OCP Antagonist protocol with the goal of fresh embryo transfer. We ended up just going through egg retrieval and not doing a fresh transfer since my estrogen levels were through the roof and I was at risk for OHSS. Protocol included ~2 weeks of birth control, followed by stim meds. Those were Menopur in the morning, Gonal F + dexamethasone at night. Then after 5 days I added in Cetrotide in the mornings for another 5 days. For the trigger I ended up not needing Lupron and just did an injection of HCG. I also was on antibiotics around time of egg retrieval. They retrieved 30 eggs, which was a great number. I was hoping for 20-25. About 15 of them fertilized (half with ICSI, half on their own) and 8 looked good by day 5 and went into the freezer. We then had to wait for me to start my period (took about ~12 days if I remember correctly), and on day 3 of my cycle i started birth control pills again for about ~2 weeks to kick off a Frozen Transfer cycle. This cycle started with estrogen patches (Vivelle) which i swapped out every other day. Then after about 10 days I started Endometrin (progesterone) vaginal suppositories 2x a day, Medrol, Estrace, Doxycycline and a intramuscular Progesterone in Oil injection every other day up til transfer (about 6 days of this regiment). We transferred 1 frozen embryo and continued on the patches, endometrin, estrace, and progesterone in oil. 10 days later I went in for a pregnancy blood test and found out that afternoon that we were pregnant. I am currently 9 weeks pregnant and have just received instructions for weaning off the meds, and expect to be totally finished with them in about a week and a half.
Describe the costs associated with your care under Robert Gustofson.
Our fresh embryo transfer through Optum Parent Steps program (a program offered through our Insurance agency United Healthcare) cost about $14,000. Medications for the fresh transfer were about $3500. Our Frozen Embryo Transfer (also through Optum Parent Steps) cost $4500. Medications for the frozen transfer were about $600, and once I was pregnant the meds were another $1200 to last me through week 10 (at which time I weaned off).
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
5 IUI
Diagnosis
Endometriosis
10
Our nurse, Annalise, is extremely compassionate and really goes above and beyond for you. The other members of the nursing team have also been great. This clinic [CCRM- Louisville] truly choses the best of the best in nurses....They seem to be much higher in cost than other clinics...it doesn't seem like they try to save you money by not doing treatments that aren't completely necessary. This clinic has so many strengths. They are extremely organized and knowledgeable and you are treated with so much respect and compassion.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
5 IUI
Diagnosis
Endometriosis
10
Describe your experience with CCRM Colorado.
This clinic is considered one of the best in the country with high success rates, extremely knowlegable staff and doctors, and state of the art clinics and equipment. This also comes with a high price tag. One weakness of this clinic are it's costs for services. They seem to be much higher in cost than other clinics but I truly believe that you get what you pay for. Another weakness I feel is that their costs are or clearly outlined so that you know exactly what you will be paying ahead of time and it doesn't seem like they try to save you money by not doing treatments that aren't completely necessary. This clinic has so many strengths. They are extremely organized and knowledgeable and you are treated with so much respect and compassion.
During treatment, did you feel like you were treated like a number or a human?
Dr. Gustafson is very compassionate. He takes the time to make sure that you are comfortable with the treatment plan and takes the time to address any questions that you have. He really goes above and beyond for his patients to help them through the difficult process of trying to conceive. He and his wife have been through IVF, so he knows first hand what you are going through.
Describe your experience with your nurse.
Our nurse, Annalise, is extremely compassionate and really goes above and beyond for you. The other members of the nursing team have also been great. This clinic truly choses the best of the best in nurses. Their patients are experiences a very difficult and emotional process and it is extremely important for them to have compassionate nurses.
How was your experience with Robert Gustofson?
Dr. Gustafson is wonderful. He is extremely knowledgeable and makes you feel very comfortable. It is obvious that he truly wants success for you, and will do everything in his power to make that happen. Each time that I have met with him, I haven't felt rushed and I have felt like he allowed me to get all of my questions answered no matter how long it took. He always takes notes and provides the notes to me in the end. That way if I forget something that he said, I can look back at the notes. He also gives you his honest opinion every time without sugar coating anything, but does so in a compassionate manner. I could not be happier with my experience with Dr. Gustafson so far.
What one piece of advice would you give a prospective patient of Robert Gustofson?
Seeing a doctor who truly cares about you and your treatment like Dr. Gustafson does is worth every penny.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
I am still in the workup stage of an IVF cycle with Dr. Gustafson. He has told me that once I begin the IVF cycle, he will be doing an antagonist protocol with ICSI and CCS.
Describe the costs associated with your care under Robert Gustofson.
The totally costs for my treatment are expected to be around $28,000.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
3 IUI
Diagnosis
PCOS, Unexplained
10
Clinic itself [CCRM] is great. Answers every question in a timely manner. Is flexible with scheduling. Everyone is respectful. Their business office is difficult to work with. Impossible to contact over the phone. Leave messages and nobody calls back. When you use the patient portal to email them, it takes days to hear back. This makes it hard because finances are a huge part of this process and this can become very stressful, especially when you are already dealing with stress from treatments.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
PCOS, Unexplained
10
Describe your experience with CCRM Colorado.
Clinic itself is great. Answers every question in a timely manner. Is flexible with scheduling. Everyone is respectful. Their business office is difficult to work with. Impossible to contact over the phone. Leave messages and nobody calls back. When you use the patient portal to email them, it takes days to hear back. This makes it hard because finances are a huge part of this process and this can become very stressful, especially when you are already dealing with stress from treatments.
During treatment, did you feel like you were treated like a number or a human?
He is great in every way. Explains things in a simple way. Great, funny, professional personality. Answers every question. I never felt like "just a number"
Describe your experience with your nurse.
We were assigned to Melissa, who was the best nurse we could have asked for with this process. Unfortunately she quit after our third IUI.
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Robert Gustofson?
Couldn't ask for a better provider for our journey. He is great in every way. I have no complaints about him as a provider. He is compassionate about what he does and wants to best possible outcome for his patients. Eases my anxiety about this journey and focuses on my needs for treatment.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
IUI x 3 with letrozole - 5 days at 5 mg. Injection of pregnyl or novarel for trigger. Several ultrasounds throughout. Follow up as needed depending on test results. 1-2 mature follicles for each round. Negative pregnancy tests x 3 but I responded well to the medications and changes he made along the way based on test results.
Describe the costs associated with your care under Robert Gustofson.
Our costs were affordable as my insurance covers 50% IUI, labs, other tests. It does not cover IVF so we won't be able to afford that.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
7 IUI, 1 IVF
Diagnosis
PCOS
10
The office [CCRM Colorado] is very polite, professional, and respectful. The only issues I had was when I had to talk to someone after hours. The on call person doesn’t know you or you’re background info very well so they’re not very helpful. They just do the best they can.... The egg retrevial, monitoring, and transfer were one payment of about 25,000. The second transfer was 6,500.... Testing and bloodwork was covered under insurance. We only had to pay 5%of those costs.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
7 IUI, 1 IVF
Diagnosis
PCOS
10
Describe your experience with CCRM Colorado.
The office is very polite, professional, and respectful. The only issues I had was when I had to talk to someone after hours. The on call person doesn’t know you or you’re background info very well so they’re not very helpful. They just do the best they can.
During treatment, did you feel like you were treated like a number or a human?
Dr Gustofson is a very kind man who treated me and my husband like real people that he cares about.
Describe your experience with your nurse.
She is very thorough and if she isn’t sure on anything she asks the doctor and gets right back to me.
How was your experience with Robert Gustofson?
Dr Gustofson was very thorough and knowledgeable. You can tell he loves what he does and understands how emotionally draining the process is. We always felt comfortable and in good hands. We had 2 transfers that ended in miscarriage. As heartbreaking as that was, we never felt like Dr Gustofson was to blame. We’ve had several Doctors that we felt it was more about the money to them and we were just a number. We have never felt that way with him. He came highly recommended to me and I would recommend him to anyone looking for a fertility specialist.
What one piece of advice would you give a prospective patient of Robert Gustofson?
If you’re ready to make the IVF jump, you can fully trust Dr Gustofson and his team. It’s a scary journey and you should feel confident in your Dr. You will find that with him.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
I had a blood test that came back elevated in a certain area which meant my blood was too thick. So after each transfer I took daily injections of Lovenox to thin it out and prevent blood clots. With the 2nd transfer they did an antihistamine protocol which included a steroid, allergy med, and heartburn med. It is a protocol they follow if the first transfer was unsuccessful. After both miscarriages they had me come in for bloodwork and an ultrasound to make sure everything had passed and my hormone levels were returning to normal. With the first miscarriage Dr Gustofson said he thought it was a fluke and the embryo had a cardio or neurological problem. But after the second miscarriage he said he thinks there is something else besides the PCOS going on with my body and they need to do more testing. He doesn’t want to keep doing transfers when obviously something is wrong.
Describe the costs associated with your care under Robert Gustofson.
Testing and bloodwork was covered under insurance. We only had to pay 5%of those costs. Each medication varied expense wise. Some were under $50 and others were a couple hundred dollars. In total they probably cost about $800. The egg retrevial, monitoring, and transfer were one payment of about 25,000. The second transfer was 6,500.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 36
Treated
2012 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Tubal Blockage, Uterine Fibroids, Unexplained
10
We had one instance [at CCRM: Louisville] where our call was not returned in a timely manner. We made Dr. Gustavsson aware of the issue and he immediately corrected it, apologized for it, and handled the entire situation with grace...I had one egg retrieval, one fresh transfer resulting in a twin pregnancy, one frozen transfer which I miscarried in my first trimester, and another frozen transfer which resulted in another twin pregnancy. The protocol for the retrieval and transfers were very standard - there were slight adjustments made along the way based on my hormone levels but nothing out of the ordinary.
+ Read more
Age
32 - 36
Treated
2012 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Tubal Blockage, Uterine Fibroids, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Gustavsson is wonderful! I felt very much guided through the process and genuinely cared by him personally. With each pregnancy I not only received detailed information from the nurses but a personal phone call from Dr. Gustavsson himself. Additionally, he always responded promptly to phone messages and emails.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Robert Gustofson?
I honestly can't say enough good things about Dr. Gustavsson. He is kind, caring, and compassionate – as if he's been through the process personally he seems to really relate. He has celebrated in our joy and been kind and understanding during our loss. We had a small issue with the clinic at one point and Dr. Gustavsson met with us one on one, personally excepted responsibility and apologized, and he and his staff resolved the issue quickly. It was a testament to the honorable way in which he operates during a stressful situation. He did the right thing; my husband and I could not have been happier with the resolution. Less than stellar things will always happen in life and what matter to us was the way that he handled it.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
I had one egg retrieval, one fresh transfer resulting in a twin pregnancy, one frozen transfer which I miscarried in my first trimester, and another frozen transfer which resulted in another twin pregnancy. The protocol for the retrieval and transfers were very standard - there were slight adjustments made along the way based on my hormone levels but nothing out of the ordinary.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 32
Treated
2014 - 2016
Success with this Doc
?
Treatment
8 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
The clinic [CCRM Colorado] strengths are the office staff is very friendly and organized and easy to contact. However the business office is a hard one to get a hold of. They added a portal towards the end of our treatment And feel that will help the issues...I don't know if it was a transition time but we ended up having multiple nurses. Sometimes confusing as we did not know who to talk to
+ Read more
Age
30 - 32
Treated
2014 - 2016
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
8 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with CCRM Colorado.
The clinic strengths are the office staff is very friendly and organized and easy to contact. However the business office is a hard one to get a hold of. They added a portal towards the end of our treatment And feel that will help the issues
During treatment, did you feel like you were treated like a number or a human?
Very personable as he has gone through IVF as well. He was very calm and professional
Describe your experience with the nursing staff.
I don't know if it was a transition time but we ended up having multiple nurses. Sometimes confusing as we did not know who to talk to
What specific things went wrong at this clinic?
  • Lost paperwork
How was your experience with Robert Gustofson?
Dr. G was very knowledgeable and explained things there early to us to make sure we understood the procedures and medications taking. He was very professional and understanding through whole process.
What one piece of advice would you give a prospective patient of Robert Gustofson?
Don't need to do too much research as Dr. G will explain a lot. Also he will go through each and every step with you.
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
We did IUI for two cycles with Clomid and did not succeed. So he was very upfront with us that a third cycle would not work and we went to IVF For the next cycle. I did the vitamin cocktail along with Gonal-F. We succeeded with transferring one egg
Describe the costs associated with your care under Robert Gustofson.
I think the total cost with doctor visits, medications, pills, vitamins was around 32,000
10
Doctor
Robert Gustofson
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
Strengths: very professional and up to date on evidenced based methods. Very compassionate and patient. Weaknesses: no payment plans available to patients and I think the mental health side of it should be available at their satellite clinics in Louisville [CCRM- Louisville] particularly...We spent approx 40,000 for one egg retrieval and 2 transfers...The nurses were so emphathetic...and almost always available to me... Make sure you are aware of all the costs going into it
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with CCRM Colorado.
Strengths: very professional and up to date on evidenced based methods. Very compassionate and patient. Weaknesses: no payment plans available to patients and I think the mental health side of it should be available at their satellite clinics in Louisville particularly
During treatment, did you feel like you were treated like a number or a human?
The nurses were so emphathetic and Dr. G called me himself with each result after transfer
Describe your experience with your nurse.
She was such a sweetheart and almost always available to me
How was your experience with Robert Gustofson?
Dr. G is a great communicator and really cares about his patients. I work in healthcare and he does really have the natural ability to deal with this very emotional issue. I appreciated him and felt very comfortable with him right away.
What one piece of advice would you give a prospective patient of Robert Gustofson?
Make sure you are aware of all the costs going into it
Describe the protocols Robert Gustofson used in your cycles and their degree of success.
We did one egg retrieval using a normal protocol and I had 21 eggs retrieved. We opted not to do PGS genetic testing as it costed 6,000 more. We did do ICSI and had 11 embryos make it to day 5. My first transfer started out with BC and then Lupron, progesterone suppositories and injections as well as estrogen patches , famotidine, loratidine, and asa. I transferred one embryo and my hcg came back at 34 after 9 days and resulted in a chemical pregnancy. My second transfer looked identical but they put me on prednisone as well. I transferred 2 embryos and got pregnant with a singlet but miscarried at 9.5 weeks. Now I am hoping to move on to surrogacy
Describe the costs associated with your care under Robert Gustofson.
We spent approx 40,000 for one egg retrieval and 2 transfers
9
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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5
Age
32
Treated
2013
Success with this Doc
No
Treatment
2 Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
5
I had to ask his team [at CCRM] FOUR times if they would test my thyroid levels. Finally, they did. I was not surprised to learn that I had hypothyroidism... This was only one of the issues I encountered during my time at CCRM and one of the reasons I am not likely to return to the clinic.
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Age
32
Treated
2013
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
5
During treatment, did you feel like you were treated like a number or a human?
I was a "difficult" case for Dr. G - only 30 years old with hormone levels that did not match my age. He was clear that they would not do anything for us with my own eggs because of my premature ovarian failure diagnosis. He was blunt and rude and did not present any other options, treatments, possibilities or hope. I knew it was due to preserving statistics. I did not feel important, worthy, or cared for.
Describe your experience with the nursing staff.
They were fine. Not wonderful, not awful. I found that I had to be proactive in communicating with them to get answers - that they did not reach out often or easily to me.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
How was your experience with Robert Gustofson?
He was cold, robotic and not compassionate. I was treated like a number, and unfortunately given my age and hormone test results, a number he did not feel like dealing with. I was too hard for him to solve. I would mess up his statistics if he couldn't help me - and so, he didn't.
What one piece of advice would you give a prospective patient of Robert Gustofson?
If you have a typical, "easy", solvable case, Dr. G might be a great fit. But if you have atypical issues or need more creative problem solving, he is not the doctor that will help you.
1
Doctor
Robert Gustofson
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
CCRM Colorado
Louisville
Nursing