Center for Reproductive Endo & Fertility

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Spokane
508 W. 6th Avenue
Spokane, WA 99204
(509) 462-7070
On a scale from 0-10, how likely are you to recommend Center for Reproductive Endo & Fertility to a friend?
Strongly recommend: 6Neutral: 19.6
7 assessments
  • 86% Strongly recommend (9-10)
  • 14% Neutral (7-8)
  • 0% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
214
Annual Cycles National Avg.
344
9.6
Average Doctor Score
1 doctor
7 assessments
10
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
10
Unfortunately the clinic [Center for Reproductive Endocrinology & Fertility] is three hours from where I live so that makes things a bit tricky. However, with Dr. Robins being one of the only fertility docs near my area I just made it work. They specifically help you through the process being long distance (I remember going through a powerpoint report of the process with Karen,) and she was available to answer my questions during that presentation. They also work closely with our local hospital to get the correct lab results they need. They have the process down pat accommodating for the distance.
+ Read more
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Center for Reproductive Endo & Fertility.
Unfortunately the clinic is three hours from where I live so that makes things a bit tricky. However, with Dr. Robins being one of the only fertility docs near my area I just made it work. They specifically help you through the process being long distance (I remember going through a powerpoint report of the process with Karen,) and she was available to answer my questions during that presentation. They also work closely with our local hospital to get the correct lab results they need. They have the process down pat accommodating for the distance.
During treatment, did you feel like you were treated like a number or a human?
You have to be realistic in knowing that Dr. Robins' goal is to get as many women pregnant as possible so it's kind of a well oiled machine. With that said, I think they definitely have adequate staff to make sure you are greeted with a smile, and your questions are answered in a timely fashion. When you go to morning clinic it is not the time to ask questions, so there is kind of a "herd" environment, but they absolutely prep you for this. As I said, they also give you a dedicated nurse who dialogues with you throughout the whole process.
Describe your experience with your nurse.
The whole staff is great. They are very responsive to my questions, whether about money, drugs, or just the process. As was their on call nurse, who I used several times while administering the drugs to myself. I am the kind of person who really likes to know exactly what is happening and they were very patient with all of my questions. I'm not sure how many patients each nurse is assigned, but I never felt like I was being rushed off the phone, or that my questions were bothersome. It is a great nursing staff, for sure.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Edwin Robins?
During our first meeting, Dr. Robins spoke for a long time to my husband and I about the process and the odds of a pregnancy happening. This was by far the most time I ever spent with him and in hindsight I am impressed at how long we were able to talk to him. He was always very calm and kind, but you could kind of tell he could do his job with his eyes closed, which isn't a bad thing in my opinion! His bedside manner isn't terrific (he isn't much of a hand holder,) but he gives you straight answers and I think is realistic about your chances. We had decided to do the chromosome test to increase our odds of the transfer working and he bluntly told us, "unless you want twins, I would only transfer one embryo." That was good to hear that he had a lot of confidence in our transfer working, and that he wasn't trying to crank out as many babies as possible! Truthfully, he seems like he knows what the heck he's doing, so I didn't care what his bedside manner was like....I just wanted to get pregnant. The fact that he has a great staff also makes his bedside manner less important to me. I would definitely recommend people go to Dr. Robins. I personally know about 5 couples who have had success with him as their doc! (I live in Montana where we don't have a lot of other options, but luckily, he seems to make it happen!)
What one piece of advice would you give a prospective patient of Edwin Robins?
As someone else said, if you want hand holding and a very gentle bedside manner he probably isn't the doc for you. But if you can handle the facts of your situation and want to get pregnant then he's great.
Describe the protocols Edwin Robins used in your cycles and their degree of success.
I originally started with two rounds of IUI (no hormones for me,) which were unsuccessful. Robins said our problem was simply the fertilization of the egg since I seemed fine and my husband had enough healthy sperm. The ICSI process eliminated that problem and we ended up with 6 embryos. We chose to do the chromosome test which delayed the transfer about two months and resulted in us using a frozen embryo for the transfer. The chromosome test showed 5/6 embryos were normal, and all were girls except one! Very fun to be able to know the gender, in my opinion. Because we knew the quality of the embryos Robins recommended one embryo for transfer to avoid having twins. It was a success and our baby was born in 2015. I still have four embryos stored with the clinic and will be going back for round two in early 2017. I have absolutely no concerns about going through the process again with his clinic.
Describe your experience with your monitoring appointments.
Monitoring was a well oiled machine. They tried to help with the long distance by having you do labs and some monitoring at your local hospital which was very helpful.
Describe the costs associated with your care under Edwin Robins.
Amazingly my company insurance paid for one round of IVF in our benefits. We did pay for the chromosome test, which was about $3k. I don't remember what total costs were but for baby #2 they have already given me an estimate on the embryo transfer costs and I'm anticipating between $4-5,000.
10
Doctor
Edwin Robins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Center for Reproductive Endo & Fertility
Spokane
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 38
Treated
2012 - 2016
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Uterine Fibroids
10
Morning monitoring [at CREF] was well organized and easy to get through...IUIs were around $500. Fresh transfer, including retrieval and meds, was around $15,000. Frozen transfer was around $5,000. Yearly cryo cost was around $500...LeAnn was compassionate and caring throughout our care to the point that when she was out the day of our pregnancy test due to the holiday she requested she be the one to call us with the news as she didn't want anyone else telling us regardless of the outcome.
+ Read more
Age
34 - 38
Treated
2012 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Uterine Fibroids
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Robins knew us personally and our nurse became like a member of our family. We cried both times we were discharged from the clinic pregnant because they had provided us with such great care.
Describe your experience with your nurse.
LeAnn was compassionate and caring throughout our care to the point that when she was out the day of our pregnancy test due to the holiday she requested she be the one to call us with the news as she didn't want anyone else telling us regardless of the outcome. She is an important person in our daughter's life and came to visit us after the still birth of our second daughter to check on us. We continue to stay in touch with her and are so grateful for her.
How was your experience with Edwin Robins?
Dr. Robins is the best at what he does. He is matter of fact but well versed in fertility treatment. He cares about his patients and provided us with excellent care throughout. When we had some bleeding after discharge, he didn't hesitate in bringing us back to the clinic to check if everything was okay as we hadn't yet been seen by my OB. His care and reassurance was a gift in that scare.
What one piece of advice would you give a prospective patient of Edwin Robins?
Know that he is a matter of fact doctor, but provides excellent care and follows your case throughout the process. He stays up on current advances in treatment to give his patients the best chance at success.
Describe the protocols Edwin Robins used in your cycles and their degree of success.
We waited on our embryos until day six for transfer and freezing to give them a bit more time. These embryos resulted in two healthy pregnancies, though one ended in a still birth at full term due to a cord accident. we have one embryo left and we hope to return to the clinic for one last transfer as we would trust no one else with our care.
Describe your experience with your monitoring appointments.
Morning monitoring was well organized and easy to get through.
Describe the costs associated with your care under Edwin Robins.
IUIs were around $500. Fresh transfer, including retrieval and meds, was around $15,000. Frozen transfer was around $5,000. Yearly cryo cost was around $500.
10
Doctor
Edwin Robins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Center for Reproductive Endo & Fertility
Spokane
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 31
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
Male Factor, Other
10
It took two months to get the initial consultation [at Center for Reproductive Endocrinology & Fertility], BUT once we got in things moved quite quickly. Also, after my miscarriage I was given quick appointments which helped me quickly become pregnant again which I was able to carry to term. [The nurses were] very personable, prompt, knowledgeable.
+ Read more
Age
30 - 31
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Male Factor, Other
10
During treatment, did you feel like you were treated like a number or a human?
Whenever I met with Dr. Robins he was very attentive to my fertility needs. He took the time to answer my questions and fully explain treatment options. While during morning clinic it was s bit more like a number, I understand getting 30 women through blood work and ultrasounds in 2 hours won't be as personal. After my miscarriage, Dr.Robins could not have been more sympathetic and caring. I trusted his opinion 100%.
Describe your experience with your nurse.
Very personable, prompt, knowledgeable.
How was your experience with Edwin Robins?
To me, Dr. Robins' greatest attribute was that he was blunt. I don't want my fertility and what is happening sugar coated. He gave me the information I needed to prepare for all situations and make informed decisions. This also gave be hope for being able to have a child while helping me understand the risks. The greatest weakness was probably scheduling. It took two months to get the initial consultation, BUT once we got in things moved quite quickly. Also, after my miscarriage I was given quick appointments which helped me quickly become pregnant again which I was able to carry to term.
What one piece of advice would you give a prospective patient of Edwin Robins?
If you want a competent doctor who is going to lead you through your fertility journey while giving you all the information you need to make informed decisions, Dr. Robins is the doctor for you. If you want someone who is going to sugarcoat things, go elsewhere.
10
Doctor
Edwin Robins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Center for Reproductive Endo & Fertility
Spokane
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2015
Success with this Doc
?
Treatment
4 IUI, IVF, Egg Freezing
Diagnosis
Unexplained
10
My nurse [at Center for Reproductive Health] always answered my emails very quickly and if I ever needed to call or contact her she was almost always available...There are a lot of women who come in for morning clinic at the same time. I knew this and they had prepared me for this.
+ Read more
Age
31
Treated
2015
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, IVF, Egg Freezing
Diagnosis
Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
I felt that I was never treated like a number but was treated with concern and respect. They listened to everything I had to say and answered all my questions.
Describe your experience with your nurse.
She always answered my emails very quickly and if I ever needed to call or contact her she was almost always available. She also seemed genuinely excited and happy with our good news or how well our process was going.
How was your experience with Edwin Robins?
I felt he was very professional and had my best interest in mind when caring for me. He may not be very chatty but he answered all my questions when asked and was very approachable.
What one piece of advice would you give a prospective patient of Edwin Robins?
There are a lot of women that are in the same cycle as you but don't feel like just a number in a crowd. He kind of does crank out the patients but we're all in this together.
Describe your experience with your monitoring appointments.
There are a lot of women who come in for morning clinic at the same time. I knew this and they had prepared me for this. I didn't feel like we were being "herded like cattle" as some women said but knew that this is just how clinics work and was happy that this many women were able to be helped.
10
Doctor
Edwin Robins
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Center for Reproductive Endo & Fertility
Spokane
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
3 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
PCOS, Unexplained
8
This clinic [Ctr for Repro Endo and Fertility- Spokane] has a tight schedule, but they do get you in and out for your labs and ultrasounds. Billing is handled very well and had very few issues....When I first came to the center, I had an amazing nurse. She recently left and they lost a couple good nurses in a short amount of time....there has been a significant drop off in their care and compassion....All lab and ultrasound appointments you feel a bit like a number and do to recent nurse turnover, the personal connection is not there.
+ Read more
Age
Treated
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
PCOS, Unexplained
8
Describe your experience with Center for Reproductive Endo & Fertility.
This clinic has a tight schedule, but they do get you in and out for your labs and ultrasounds. Billing is handled very well and had very few issues. I have complete trust in Dr Robins and his ability to help me grow my family.
During treatment, did you feel like you were treated like a number or a human?
When meeting with Dr Robins one on one, he takes the time to discuss your situation in detail and answer questions. All lab and ultrasound appointments you feel a bit like a number and do to recent nurse turnover, the personal connection is not there.
Describe your experience with your nurse.
When I first came to the center, I had an amazing nurse. She recently left and they lost a couple good nurses in a short amount of time. This was felt at the patient level and there has been a significant drop off in their care and compassion.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
How was your experience with Edwin Robins?
Dr Robins is very knowledgeable and does his research on the newest trends in fertility and brings that to his patients. He is a tad socially awkward, but his nursing staff makes up for that. I trust that I’m in good hands and everything that should be watched is being handled correctly.
What one piece of advice would you give a prospective patient of Edwin Robins?
Know he isn’t a warm and fuzzy doctor. However, he is knowledgeable and you are hiring him for one thing, to have a baby.
Describe the costs associated with your care under Edwin Robins.
I was able to get assistance through my health insurance. However, we had a few medications that were prescribed and not covered. This cost roughly $2,000 out of pocket. We also paid for all genetic screening and chromosome testing which totaled $3,500
9
Doctor
Edwin Robins
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Center for Reproductive Endo & Fertility
Spokane
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34
Treated
2016
Success with this Doc
?
Treatment
12 Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage, Uterine Fibroids
9
...very friendly [at Center for Reproductive Endo & Fertility - Spokane]... makes you feel like you matter...they were great! like friends I wanted to call up and talk to...$$$$$$ but that's what to be expected going to a fertility clinic...
+ Read more
Age
34
Treated
2016
Success with this Doc
?
Race
Other, Prefer not to answer
Income
$0 - $49K
Occupation
Engineer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
12 Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage, Uterine Fibroids
9
Describe your experience with Center for Reproductive Endo & Fertility.
very friendly. makes you feel like you matter
During treatment, did you feel like you were treated like a number or a human?
he researched and read our file, knew what it felt like to be on our side of things, as he and his wife experienced it, which he shared.
Describe your experience with your nurse.
they were great! like friends I wanted to call up and talk to
How was your experience with Edwin Robins?
I think he is great. the first appointment he gave me hope, the second appointment he drew diagrams to explain things to us. and put it in terms we could understand
What one piece of advice would you give a prospective patient of Edwin Robins?
that there isn't any reason why I shouldn't believe that I could be pregnant.
Describe the costs associated with your care under Edwin Robins.
$$$$$$ but that's what to be expected going to a fertility clinic
8
Doctor
Edwin Robins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Center for Reproductive Endo & Fertility
Spokane
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
41 - 42
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Be prepared for an emotional journey. Dr. Robins and his staff [at the Center for Reproductive Endocrinology & Fertility] do their best to help you through it. They require a visit with a psychologist prior to transfer. I wish that I had been to see one sooner in my process. She was incredible. The team always welcome us by name. They checked in frequently by phone since I live about 2 hours away.
+ Read more
Age
41 - 42
Treated
2014 - 2015
Success with this Doc
Yes
Race
European, Native American
Income
$50K - $99K
Occupation
Professor
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
During treatment, did you feel like you were treated like a number or a human?
The team always welcome us by name. They checked in frequently by phone since I live about 2 hours away. They sent congratulations cards at important milestones during my pregnancy.
Describe your experience with your nurse.
Friendliness, team work, accuracy of information
How was your experience with Edwin Robins?
Dr Robins took time to make sure that my husband and I understood the diagnosis. He was also very informative about our pregnancy chances with different infertility treatments.
What one piece of advice would you give a prospective patient of Edwin Robins?
Be prepared for an emotional journey. Dr. Robins and his staff do their best to help you through it. They require a visit with a psychologist prior to transfer. I wish that I had been to see one sooner in my process. She was incredible.
10
Doctor
Edwin Robins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Center for Reproductive Endo & Fertility
Spokane
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less