CNY Fertility Center

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Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication: OfferedProviding backup medication: Offered
HAMBURG
5451 SOUTHWESTERN BLVD
HAMBURG, NY 14075
800.539.9870
LATHAM
38A OLD SPARROWBUSH ROAD
LATHAM, NY 12110
518.690.0700
ROCHESTER
2244 EAST AVENUE
ROCHESTER, NY 14610‎
(585) 244-1280
SYRACUSE
195 INTREPID LANE
SYRACUSE, NY 13205
315.469.8700
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On a scale from 0-10, how likely are you to recommend CNY Fertility Center to a friend?
Strongly recommend: 158Neutral: 25Don't recommend: 99.3
194 assessments
  • 82% Strongly recommend (9-10)
  • 13% Neutral (7-8)
  • 5% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
2,863
Annual Cycles National Avg.
344
194 assessments
10
Age
34
Treated
2016
Success with this Doc
Yes
Treatment
11 IUI, 1 IVF
Diagnosis
Male Factor
10
The clinic is very clean and modernized compared to another local clinic. It’s very inviting and home feeling compared to feeling like a doctors office. The clinic is very helpful and knowledgeable in this field. If they didn’t know an answer right away at a visit, they would follow up via email or phone after with the response.... The entire nursing staff at the Buffalo location was wonderful and very knowledgeable.... All the nursing staff was compassionate and always happy at both locations
+ Read more
Age
34
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
11 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with CNY Fertility Center.
The clinic is very clean and modernized compared to another local clinic. It’s very inviting and home feeling compared to feeling like a doctors office. The clinic is very helpful and knowledgeable in this field. If they didn’t know an answer right away at a visit, they would follow up via email or phone after with the response. I would recommend this clinic to new patients in the fertility field over the other local clinic after having been to both. They are much more advanced on their line of care.
During treatment, did you feel like you were treated like a number or a human?
I was previously a patient of another local fertility clinic and felt like a number, which in turn made me try CNY. Upon meeting with Dr Arryo, I was impressed. So I scheduled care and saw Dr. Klitz going forward for treatment. He was very compassionate and positive. Explaining everything very detailed and in a manner like I was his friend almost. Very impressed over the many years of seeing another specialist for fertility and never being talked to in that manner. Highly recommmend Dr Kiltz
Describe your experience with your nurse.
The entire nursing staff at the Buffalo location was wonderful and very knowledgeable. My primary nurse Kris was the one to lead my care until I saw Dr Kiltz at the Syracuse location. All the nursing staff was compassionate and always happy at both locations
How was your experience with Robert Kiltz?
Dr Kiltz was very compassionate at a time of uncertainty during and before egg retrieval. He was very positive and reassuring during egg transfer. He explained each procedure in full before they were preformed. He preformed both retrieval and egg transfer. He met with both my husband and myself regarding results and explained in a manner we understood, not doctor terms. I would seek his care again in the future if trying to conceive
What one piece of advice would you give a prospective patient of Robert Kiltz?
To follow his instructions and give him your trust. He knows what he is talking about and has a vast knowledge of his field. His knowledge produces positive results. And to be patient. He will get you to your goal
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Dr Klitz recommmed a injectable cycle for egg retrieval upon having 11 previous IUIs at another clinic with no results. He recommmeded a low immune therapy as I have RA. Upon retrieval the mature egg numbers where high resulting in 26 retrieved. We froze 7 day 5 blastocysts as he said higher positive results come of that route. We transferred the next cycle after unfreezing 2 day 5s..resulting in two taking intially. We lost one due to it being unhealthy after implantation (downs syndrome, etc after having amniocentesis) but one resulted in a full term birth with no health issues as of now at 3mths old.
Describe the costs associated with your care under Robert Kiltz.
Costs were very attainable compared to the other local clinic with our medical insurance helping with medicine costs to some extent.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
3 IUI, 7 IVF, 3 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage, Uterine Fibroids
10
The clinic [CNY-Buffalo]has been amazing. It is welcoming and has all the ammenities and top knotch equipment. They have been kind, gentle, sensitive, and compassionate, making us feel important and unique. They have always gotten back to us, in a timely manner, answered any questions that we may have, and have been extremely helpful in explaining the steps needed and what to expect.
+ Read more
Age
Treated
Success with this Doc
?
Race
European, Black or African-American, Native American, Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
6th of 6 Docs
Treatment
3 IUI, 7 IVF, 3 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage, Uterine Fibroids
10
Describe your experience with CNY Fertility Center.
The clinic has been amazing. It is welcoming and has all the ammenities and top knotch equipment. They have been kind, gentle, sensitive, and compassionate, making us feel important and unique. They have always gotten back to us, in a timely manner, answered any questions that we may have, and have been extremely helpful in explaining the steps needed and what to expect.
During treatment, did you feel like you were treated like a number or a human?
Dr. Arroyo really took the time to understand is, our history, and what has worked and hasn't. He also has helped us understand our journey better, and put an actionable plan in place of what can be done better & differently in order to achieve m maximum success.
Describe your experience with the nursing staff.
All of the nurses that work with Dr. Arroyo have been amazing. They have been kind, gentle, sensitive, and compassionate, making us feel important and unique. They have always gotten back to us, in a timely manner, answered any questions that we may have, and have been extremely helpful in explaining the steps needed and what to expect.
How was your experience with Armando Arroyo?
Dr. Arroyo is a very compassionate doctor, who has made my husband and I very comfortable with the process and hopeful of our desired results. He is extremely knowledgeable and makes sure to go over every detail with us. He has always been available to answer any questions that we may have had. Our situation has been very complex, with many roadblocks and a long history of unsuccessful transfers. We switched to him because of referrals of friends and wanted to feel as if we mattered and our situation was special. He made us feel as if we were his focus and his only patients, each and every time we worked with him! He's simply amazing!
What one piece of advice would you give a prospective patient of Armando Arroyo?
To be prepared with all the questions that you may have for him, as he will certainly take the time to answer them all and make sure that you are comfortable with the steps that he puts in place.
Describe the protocols Armando Arroyo used in your cycles and their degree of success.
Well, we are in the very earliest stages of working with him, but so far, he thoroughly has gone through our history, what has worked and hasn't. He discovered that I had damaged fallopian tubes and fibroids that were causing my miscarriages and suggested that I have them removed. Due to that advice, the doctors discovered that I had the very earliest stage of cancer on one of my ovaries, so I had that removed as well, which very well could have saved my life, down the road. We are going to be doing the hormones and injections this month, in order to retrieve eggs, to make embryos. He did a lot of bloodwork, looking for genetic factors, that hasn't been done in the past, by other doctors. He checked my husband's sperm, and also suggested genetic testing on the embryos, when we do make them. He has been thorough with my healing process of my 2 surgeries, making sure that my uterus and lining healed properly and that it will provide for the best possible outcome in this procedure.
Describe the costs associated with your care under Armando Arroyo.
Costs were average and/or below average compared to other doctors that we've seen. The nice thing about CNY-Buffalo is that they allow you to do a payment plan, which has afforded us the opportunity to do these ivf procedures considering our financial status. It has been a tremendous blessing!
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
IVF
Diagnosis
10
It [CNY-Buffalo] is beautiful, peaceful, and very clean! It is also comforting and very homeish. The waiting room has a fire place and tea and coffee, beautiful pairings and sculptures. The consult rooms have cozy chairs and couches. The colors are very easy and comforting as well... The nursing staff and receptionist are all so awesome, very kind and understanding. Some times they are understaffed though
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
10
Describe your experience with CNY Fertility Center.
It is beautiful, peaceful, and very clean! It is also comforting and very homeish. The waiting room has a fire place and tea and coffee, beautiful pairings and sculptures. The consult rooms have cozy chairs and couches. The colors are very easy and comforting as well
During treatment, did you feel like you were treated like a number or a human?
He is very friendly, helps you understand and asks if you have questions, he always is smiling and very helpful!
Describe your experience with the nursing staff.
The nursing staff and receptionist are all so awesome, very kind and understanding. Some times they are understaffed though
How was your experience with Armando Arroyo?
He sat with me for quite a while and talked to me as a friend. Very smiley and confident that he can help. He is very assuring and helped me feel better as well. When we went through my procedure he was very patient and explained everything both before during and after the procedure. Dr. A has a great personality and passion for what he does.
What one piece of advice would you give a prospective patient of Armando Arroyo?
Don’t worry! Dr. A will explain everything!!
Describe the protocols Armando Arroyo used in your cycles and their degree of success.
Dr. Arroyo talked with me for over an hour during my initial visit. He went through several procedures that I would need, as we are in the process of a pgd I needed two tests done first and my husband needed an SIS as well. I know that we are not I fertile, but my husband and I are both carriers for Spinal Muscular Atrophy, as our daughter, Saydee passed away from respiratory failure in 2016. Dr. A also ordered genetic testing for both my husband and I, to help uncover which genes are affected. We will be utilizing pre genetic diagnosis with invetro fertilization in the near future.
Describe the costs associated with your care under Armando Arroyo.
Not sure yet, but all of my visits have just been copays so far
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
Male Factor
10
The clinic [CNY Fertility Center-Hamburg] is extremely clean, relaxing, and beautiful. It is designed ideally for creating a calm environment where anyone would feel relaxed. I did not find any weaknesses. I really enjoyed my visit each time I have gone, even when I have been nervous.... He advised that if we went with ivf, it would be around $850 for testing, $3000 for meds that would need to be paid up front, and $4000 for the extraction and transfer which could be spread out over 1-2 years. The nurse talked to me about compassionate care.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Male Factor
10
Describe your experience with CNY Fertility Center.
The clinic is extremely clean, relaxing, and beautiful. It is designed ideally for creating a calm environment where anyone would feel relaxed. I did not find any weaknesses. I really enjoyed my visit each time I have gone, even when I have been nervous.
During treatment, did you feel like you were treated like a number or a human?
Dr Arroyo listened to us, what we want, and answered our questions. He did not talk over us, make us feel stupid, or give us false hope. He explained everything from potential options to finances. His answers were not cookie cutter and they felt honest and personal.
Describe your experience with the nursing staff.
I have never had a bad experience with any of the nurses there. Everyone has been extremely nice and understanding. They show compassion and do not make me feel stupid or a burden. They have never rushed me through my appointments.
How was your experience with Armando Arroyo?
We are in the very beginning stages and have only been to the clinic a couple of times but each time was great. The clinic itself was nice and the dr was great. He did my ultrasound and testing and was fantastic. He assured me the whole way, kept me updated, and asked if I was ok multiple times throughout the process which really made me feel better.
What one piece of advice would you give a prospective patient of Armando Arroyo?
Have all your questions ready but don’t be afraid to ask more. They will all be answered and answered honestly. You will not feel lied to or made to feel like you are there only to financial profit the dr. He works with you and understands the process. Listen to him!
Describe the protocols Armando Arroyo used in your cycles and their degree of success.
Dr Arroyo requested my husband see a urologist and that I have an ultrasound to show if my tubes were open. He wanted to make sure that I was not an additional factor. He believed my husband needed additional testing due to his extremely low sperm count. He offered options for us such as freezing sperm now.
Describe the costs associated with your care under Armando Arroyo.
He advised that if we went with ivf, it would be around $850 for testing, $3000 for meds that would need to be paid up front, and $4000 for the extraction and transfer which could be spread out over 1-2 years. The nurse talked to me about compassionate care.
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2016
Success with this Doc
?
Treatment
7 IUI, 2 IVF
Diagnosis
Endometriosis, Unexplained
10
The clinic [CNY-Hamburg] is very welcoming, nurse staff is amazing. They don’t make you feel like a patient more like a family member. Going there over the years I feel more like a family then a patient. Makes me feel more comfortable and less stress for all the appointments.... Kris [a nurse] was absolutely amazing. Kind hearted, listened, show compassion. When we had our first miscarriage she was grieving with me. She helped me through it.
+ Read more
Age
36
Treated
2016
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 IUI, 2 IVF
Diagnosis
Endometriosis, Unexplained
10
Describe your experience with CNY Fertility Center.
The clinic is very welcoming, nurse staff is amazing. They don’t make you feel like a patient more like a family member. Going there over the years I feel more like a family then a patient. Makes me feel more comfortable and less stress for all the appointments.
During treatment, did you feel like you were treated like a number or a human?
Made me feel comfortable with every visit and was very thorough. He made sure that I didn’t leave with any additional questions.
Describe your experience with your nurse.
Kris was absolutely amazing. Kind hearted, listened, show compassion. When we had our first miscarriage she was grieving with me. She helped me through it.
How was your experience with Armando Arroyo?
He was always compassionate about your feelings. This is a very hard process to go through and knowing I had so many apointments he made me feel like it wasn’t another appointment. He was very thorough in every treatment and when I came there he didn’t want to waste my time and money with IVF right away he referred me to a specialist for my Endometriosis which they removed 100%.
What one piece of advice would you give a prospective patient of Armando Arroyo?
Be patient with the process. It’s hard on you just as much as it’s hard on them. They are here to help you have a baby and when the result is a negative I feel like they share my pain as well.
Describe the protocols Armando Arroyo used in your cycles and their degree of success.
I was in a lot of medications and each tome I trusted Dr.Arroyo with them. I finally hady first pregnancy in May 2017 after trying for 4 years. At that point I never could think I could get pregnant but I did. Even though we had a miscarriage I still had hope that he got me to that point.
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2016
Success with this Doc
No
Treatment
3 IUI, 2 IVF, 2 Embryo Freezing
Diagnosis
Endometriosis, Poor Egg Quality, Immunological, Unexplained
10
Costs [at CNY Buffalo] are extremely reasonable and there is in house financing to make it affordable. You have to pay for monitoring and then the retrieval and IVF cycle separately. They worked with my insurance company to get my laparoscopy surgery approved...Their strengths are the way they treat their patients. They take a different approach to patient care. They genuinely care for each patient. A weakness may be that they need more staff to handle the volume of patients that they see.
+ Read more
Age
38
Treated
2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IUI, 2 IVF, 2 Embryo Freezing
Diagnosis
Endometriosis, Poor Egg Quality, Immunological, Unexplained
10
Describe your experience with CNY Fertility Center.
Their strengths are the way they treat their patients. They take a different approach to patient care. They genuinely care for each patient. A weakness may be that they need more staff to handle the volume of patients that they see.
During treatment, did you feel like you were treated like a number or a human?
The entire staff is extremely caring and supportive. There is numerous after hours contact available.
Describe your experience with your nurse.
My nurse practioner is extremely thorough with explaining every step to me. She reassures me throughout the process.
How was your experience with Robert Kiltz?
He is very high energy and a hopeful person. He truly wants the best for each patient. My experiences as a patient of his has been the best I have ever been treated as a patient by any dr. He personally spoke with me about my care.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Don't give up there are many different treatment options out there. They will tailor your protocol to you.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
We changed my second protocol to using hgh to prime and stim. I changed the dose on my stim meds with his permission. We chose to freeze on day 3 instead of day 5 my second cycle.
Describe the costs associated with your care under Robert Kiltz.
Costs are extremely reasonable and there is in house financing to make it affordable. You have to pay for monitoring and then the retrieval and IVF cycle separately. They worked with my insurance company to get my laparoscopy surgery approved.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 38
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 4 IVF, Donor Eggs, Donor Sperm
Diagnosis
Male Factor, Unexplained
10
Kris [nurse practitioner at CNY] and all of the nursing staff are fabulous! I was treated with the best care ever...The clinic is beautiful and very relaxing. Does not feel like a Dr office but a spa. I felt that the NP at the Buffalo office had to much on her plate. I thought that the Dr should be doing the monitoring as well. Clinic needs an ultrasound tech...All of my protocols and treatments were done by the NP Kris Ziegler.
+ Read more
Age
37 - 38
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, 4 IVF, Donor Eggs, Donor Sperm
Diagnosis
Male Factor, Unexplained
10
Describe your experience with CNY Fertility Center.
The clinic is beautiful and very relaxing. Does not feel like a Dr office but a spa. I felt that the NP at the Buffalo office had to much on her plate. I thought that the Dr should be doing the monitoring as well. Clinic needs an ultrasound tech.
During treatment, did you feel like you were treated like a number or a human?
I only met with Dr Arroyo a few times. The NP handled everything.
Describe your experience with your nurse.
Kris and all of the nursing staff are fabulous! I was treated with the best care ever.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Armando Arroyo?
He is A very nice man and pretty much told me I would have a baby. It’s been a very long road and I still don’t have a baby. When I came in after my miscarriage he had no answers for me as to what could have went wrong with a PGS tested normal embryo.
What one piece of advice would you give a prospective patient of Armando Arroyo?
See Dr. Kiltz
Describe the protocols Armando Arroyo used in your cycles and their degree of success.
All of my protocols and treatments were done by the NP Kris Ziegler.
Describe the costs associated with your care under Armando Arroyo.
I have spent $100,000 in the last 2 years on treatments and medication.
6
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS
10
CNY is absolutely amazing!! It’s so relaxing which is very important with something so nerve racking! I have not seen any weaknesses. Everyone who works there are so sweet and wonderful! I would never think of going anywhere else! I would travel from the other side of the earth just to go to CNY... Kris Ziegler is absolutely amazing!! I have really small veins so I would have to get blood drawn from my hands, she was the only one I would let touch me with a needle!!
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS
10
Describe your experience with CNY Fertility Center.
CNY is absolutely amazing!! It’s so relaxing which is very important with something so nerve racking! I have not seen any weaknesses. Everyone who works there are so sweet and wonderful! I would never think of going anywhere else! I would travel from the other side of the earth just to go to CNY
During treatment, did you feel like you were treated like a number or a human?
Dr. Arroyo was very kind & knowledgeable, he knows what he’s talking about and he makes you feel comfortable with the whole process!
Describe your experience with your nurse.
Kris Ziegler is absolutely amazing!! I have really small veins so I would have to get blood drawn from my hands, she was the only one I would let touch me with a needle!!
How was your experience with Armando Arroyo?
He made sure I knew everything that was going on in the process and understood, he was always there if I had a concern or problem, he gets excited with you when everything goes right & sad with you when it doesn’t but it’s always optimistic and keeps you going when you don’t feel like you can go anymore. He will always be a big part of our hearts!!
What one piece of advice would you give a prospective patient of Armando Arroyo?
Put your trust in Dr. Arroyo!! He knows what he is doing & will try his best to make your dreams come true!!
Describe your experience with your monitoring appointments.
Monitoring was so easy, sometimes there was a little wait but nothing to bad
Describe the costs associated with your care under Armando Arroyo.
For consultation, 2 IUI’s & 1 IVF & around 8,000
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
10
The clinic [CNY Fertility Ctr- Hamburg] is amazing. During the course of treatments you always feel relaxed being there. It is the cleanest, well run clinic I have ever been to. They are very personable also. You never feel uncomfortable being there... They are always very helpful. They explain everything they are doing and why they are doing it. When they are with you they always treat you like you are the only patient there
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
10
Describe your experience with CNY Fertility Center.
The clinic is amazing. During the course of treatments you always feel relaxed being there. It is the cleanest, well run clinic I have ever been to. They are very personable also. You never feel uncomfortable being there
During treatment, did you feel like you were treated like a number or a human?
The doctor was very kind took his time to explain everything in detail to me and my family through all the treatments and surgeries. We never left not knowing what was going on or what our next steps were. The most compassionate doctor I have ever had
Describe your experience with the nursing staff.
They are always very helpful. They explain everything they are doing and why they are doing it. When they are with you they always treat you like you are the only patient there
How was your experience with Armando Arroyo?
Dr. Arroyo is an amazing doctor. He is very thorough, compassionate, and caring. I never had a doctor going through this whole process that takes the time to go through everything explain all our options in detail and never once have I felt rushed during an appt or let knowing what we are up against
What one piece of advice would you give a prospective patient of Armando Arroyo?
I have no advice he is a great man and doctor
Describe the costs associated with your care under Armando Arroyo.
My costs have been minimal so far with my treatment due to my insurance covering most of my medications and ultrasounds. The most expensive thing I have had to pay for is one procedure but that was at a hospital and at most was a 250 dollar copay
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
44 - 46
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
5 IVF, Donor Sperm
Diagnosis
Immunological, Unexplained
10
Ally [nurse at CNY Fertility Center] was amazing from day one. She even gave me her cell number over a holiday weekend in case I needed to reach her after I started Stim meds for the DE cycle. She is very sweet and is quick to respond to answer your questions....CNY has a spa feel to it. It looks nothing like a medical office once you walm through the front door. Every location was decorated the same by Dr. Kiltz. They spared no expense in making the facility, the lab, the rooms, the spa top notch. It's like going on a mini vacation. While waiting in the lobby on their partners, spouse, friend or relative I treatment, the spa staff give free massages to those waiting.
+ Read more
Age
44 - 46
Treated
2014 - 2016
Success with this Doc
Yes
Race
Black or African-American
Income
$500K
Occupation
Business Executive
Order & Number of Docs Seen
4th of 4 Docs
Treatment
5 IVF, Donor Sperm
Diagnosis
Immunological, Unexplained
10
Describe your experience with CNY Fertility Center.
CNY has a spa feel to it. It looks nothing like a medical office once you walm through the front door. Every location was decorated the same by Dr. Kiltz. They spared no expense in making the facility, the lab, the rooms, the spa top notch. It's like going on a mini vacation. While waiting in the lobby on their partners, spouse, friend or relative I treatment, the spa staff give free massages to those waiting.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kiltz is the only doctor u have ever encountered who Ives patients his private cell number so that you can call or text him any time of day or night. He was on vacation in Mexico and he called me from there when I had a concern.
Describe your experience with your nurse.
Ally was amazing from day one. She even gave me her cell number over a holiday weekend in case I needed to reach her after I started Stim meds for the DE cycle. She is very sweet and is quick to respond to answer your questions.
How was your experience with Robert Kiltz?
Dr. Kiltz is not only an amazing RE but he is also an RI and is very knowledgeable on protocols and immune treatments. He goes above and beyond to make the patients happy, even if he has to come out of his pocket to help you.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Be ready to experience the osterbock amazing journey with a doctor who really truly cares.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
After a miscarriage due to undiagnosed immune issues, I underwent four additional cycles with no implantation. Dr. Kiltz added immune meds and had me do an endometrial biopsy and additional testing to make sure I would be able to get pregnant. He then explained that because of my age, Donor Eggs would be better. I went with his assessment and got pregnant on the first try and am currently in a very healthy pregnancy.
Describe the costs associated with your care under Robert Kiltz.
My first two cycles were a package deal of $5000 for two cycles. The other 3 were $3900 each. My donor egg cycle was $7800.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
41 - 42
Treated
2015 - 2016
Success with this Doc
No
Treatment
2 IUI, 2 IVF, 3 Embryo Freezing, Donor Eggs
Diagnosis
Unexplained
7
Most of the nurses [at CNY] were very kind and compassionate...However at times I do not think they were properly trained on the meds that were prescribed for many patients...Strength: I had 2 nurses... were absolutely amazing. Especially my donor nurse Ally....After a transfer my progesterone levels were low and I never received a call to increase my dosage. I found this out after bfp. I was given a free transfer due to the mistake.
+ Read more
Age
41 - 42
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF, 3 Embryo Freezing, Donor Eggs
Diagnosis
Unexplained
7
Describe your experience with CNY Fertility Center.
Strength: I had 2 nurses I worked with who were absolutely amazing. Especially my donor nurse Ally.
During treatment, did you feel like you were treated like a number or a human?
Rarely saw Dr. Kilz. I would often see different nurses and they would not know my case well. If I was able to see the same nurse this was helpful. But due to the business of the clinic that was not always possible. I had to monitor my own blood work more times than I should have. My thyroid was never monitored appropriately. After a transfer my progesterone levels were low and I never received a call to increase my dosage. I found this out after bfp. I was given a free transfer due to the mistake. But this did not make up for what had been done.
Describe your experience with the nursing staff.
Most of the nurses were very kind and compassionate. They had a lot to undertake as a result of all that constant changes that were made by the doctor. However at times I do not think they were properly trained on the meds that were prescribed for many patients
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Robert Kiltz?
Strength: kind and compassionate. Low cost. Truly wants to help others. Provided cell phone number for calls or texts. Weaknesses. Would prescribe serious meds without appropriate diagnosis. Did not see him for appts. Only saw nurses. Unless it was an emergency or transfer. He is a very kind man and when I did see him, he was very supportive. But he just takes on too many patients and you feel like a number. As a result the level of care suffers.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Advocate for yourself, review all of your labs, do not take every medicine without research and an understanding.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
There were so many Meds prescribed to me with the school of thought let’s see if it works. Not really considering my history.
6
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28
Treated
2016
Success with this Doc
Yes
Treatment
5 IUI
Diagnosis
Endometriosis, Unexplained
10
At CNY Fertility, you are not assigned a specific nurse. For our first 3 IUIs, we would see whoever called us back. By our 4th IUI, we knew which nurses we preferred and would request certain ones. There were 2-4 blood draw nurses we liked, and 2-3 ultrasound nurses we liked. Our experience at CNY Fertility improved greatly when we began requesting our favorite nurses. For our last IUI, we saw the same nurse every time - Meg - and she was phenomenal! I cannot say enough great things about her. She is invested, thorough, compassionate, honest, no-nonsense, knowledgable. She always encouraged questions and made sure we left all on the same page. Once we got pregnant, Meg spent lots of time with us during ultrasounds pointing out features and making it a wonderful experience for us.
+ Read more
Age
28
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Endometriosis, Unexplained
10
Describe your experience with CNY Fertility Center.
It takes awhile to be seen initially. Once you are a patient, they are extremely flexible with fitting you in according to your cycle or any concerns.
During treatment, did you feel like you were treated like a number or a human?
At the beginning of our time at CNY Fertility, we felt like a number... we did 1 letrozole/timed intercourse cycle, 2 letrozole/IUI cycles, and 1 letrozole/injectables/IUI cycle (which we got pregnant & then miscarried). Through these cycles, I felt that things fell through the cracks at times and that the clinic had too many patients. After our miscarriage, things changed - partly because we started to become our own advocate, we actually met Dr. Kiltz, and had consistency with the nurses we saw. When we were monitored regularly during/after our miscarriage, I didn't feel like a number anymore. Then Dr. Kiltz performed my laparoscopy and we took time off to recover. For our 4th and 5th IUIs, we requested the same nurse each time and that was a GAME CHANGER! We felt heard, cared for, and invested in.
Describe your experience with the nursing staff.
At CNY Fertility, you are not assigned a specific nurse. For our first 3 IUIs, we would see whoever called us back. By our 4th IUI, we knew which nurses we preferred and would request certain ones. There were 2-4 blood draw nurses we liked, and 2-3 ultrasound nurses we liked. Our experience at CNY Fertility improved greatly when we began requesting our favorite nurses. For our last IUI, we saw the same nurse every time - Meg - and she was phenomenal! I cannot say enough great things about her. She is invested, thorough, compassionate, honest, no-nonsense, knowledgable. She always encouraged questions and made sure we left all on the same page. Once we got pregnant, Meg spent lots of time with us during ultrasounds pointing out features and making it a wonderful experience for us.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to call with results
How was your experience with Robert Kiltz?
Although we did not see Dr. Kiltz at every appointment, the times we did were very memorable. The first time we met him was after our miscarriage and he not only showed us compassion but agreed that it sucked. We appreciated that he didn't try to cheer us up. However, he also encouraged us to visualize the future with children and that helped us move forward with hope. Anytime we would see Dr. Kiltz, he would sympathize with us that infertility treatment was hard. He was always so passionate, friendly, enthusiastic, and thorough. He always listened when I had questions and I never felt intimated like I have with other doctors.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Ask him any and all questions you have! He listens and cares and encourages questions. Don't be afraid to be your own advocate - pay attention to what the nurses and doctors are saying and doing, and what to expect at your next appointment - it helps if you're all on the same page and understand the language/treatment.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
For my first two IUIs (both negative), I did intralipid infusion 1-2x, triggered with lupron & took letrozole, z-pack, progesterone suppositories, baby aspirin, and prednisone. For my 3rd IUI (positive/early miscarriage), I did intralipid infusion 1-2x, triggered with lupron & took letrozole, 75iu gonal-f, progesterone suppositories, baby aspirin, and prednisone. For all 3 of these IUIs, my diagnosis was "unexplained infertility." After my miscarriage, I underwent a laparoscopy - endometriosis, scar tissue, and an endometrioma were all removed. For my 4th IUI (negative), I did weekly intralipid infusion & acupuncture the day of the IUI, triggered with ovidrel & took letrozole, 150iu gonal-f, cetrotide, z-pack, progesterone suppositories, baby aspirin, and prednisone. And for my 5th and final IUI (positive/twins) - Dr. Kiltz changed things considerably and took an approach as if autoimmune/elevated NK cells were an issue as well (our insurance wouldn't cover the tests): I did weekly intralipid infusion & acupuncture, triggered with ovidrel & took letrozole, gonal-f, cetrotide, baby aspirin, prednisone, prograf, lovenox, NEOQ10, progesterone suppositories, and progesterone-in-oil injections.
Describe the costs associated with your care under Robert Kiltz.
IUIs were $300-350 and monitoring was $700-750. Medications were not included. Our insurance covered sometimes and not other times.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
42
Treated
2016
Success with this Doc
?
Treatment
4 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Immunological, Unexplained
10
CNY Fertility is absolutely amazing. I've only seen the Syracuse facility, and it was so impressive. It felt like I was at a spa. They offer massage, acupuncture, there is a uterus shaped hot tub, a pool, amazing shower facilities. They also have a great set up with a local hotel that offers free shuttle service back and forth to the clinic. CNY also offers their own financing plan, which everyone qualifies for. ..
+ Read more
Age
42
Treated
2016
Success with this Doc
?
Race
Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
4 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Immunological, Unexplained
10
Describe your experience with CNY Fertility Center.
CNY Fertility is absolutely amazing. I've only seen the Syracuse facility, and it was so impressive. It felt like I was at a spa. They offer massage, acupuncture, there is a uterus shaped hot tub, a pool, amazing shower facilities. They also have a great set up with a local hotel that offers free shuttle service back and forth to the clinic. CNY also offers their own financing plan, which everyone qualifies for. And they have several option.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kiltz gives his personal cell phone number out to all patients and is quite good at responding. I don't think he ever sleeps! The nurses and support staff are also readily available to answer any and all questions.
Describe your experience with your nurse.
Greta is simply Amazing! All of her patients adore her and she adores them. She is always available and has been so helpful to so many of us.
How was your experience with Robert Kiltz?
Dr. Kiltz is an absolutely amazing man. He doesn't turn anyone away and he has done his best to make treatments more affordable. I highly recommend him and CNY Fertility to anyone and everyone. He is always just a text away if you're having a freak out in the middle of the night as well. No other doctor I know is as caring and compassionate.
What one piece of advice would you give a prospective patient of Robert Kiltz?
If you don't ask, the answer will always be no. It is something he has said numerous times during his webinars...where he also gives away a free cycle.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I had recurrent losses prior to switching to CNY. So we went with the full immune protocol. I used gonal, menopur, cetrotide, lovenox, baby aspirin, ldn, prograf, neupogen, and i cant remember if there was more. After my second bfn, he suggested a lap to ensure I didn't have any underlying issues (i.e. endo), as we had been previously diagnosed as mfi. My local ob/gyn did the procedure, which i regret, because it would have been more beneficial in my opinion had I been able to get it done by Dr. Kiltz. (My local doctor found a huge cyst on one ovary, which he drained, adhesions, which he burned, and something that may or may not have been endo, but he didn't biopsy it, so now I'll never know.)
Describe the costs associated with your care under Robert Kiltz.
The price of my first cycle was $3900, which included retrieval, icsi, embryo cryopreservation, sperm cryopreservation, assisted hatching, and free FETs for one year. The only thing not included is monitoring (which I did locally) and meds.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
34 - 36
Treated
2013 - 2015
Success with this Doc
No
Treatment
2 IUI, 4 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
0
I had multiple things go wrong at the clinic[CNY Fertility Center]. More often than not, I received conflicting instructions. When I would then question the instructions, I was treated as if I was personally attacking the person giving them to me. Many times, I had to check on test results several days after results were promised to me. Several times prescriptions were not called into my pharmacy or were called in incorrectly. I had appointments "lost" multiple times after being scheduled. I was often incorrectly billed for treatment (and several times, I was both personally charged for procedures and then the office submitted those same procedures for payment by my insurance company). All in all, my experience with the clinic was very frustrating. Unfortunately, it is the only clinic in my area, so I continued treatment longer than I should have.
+ Read more
Age
34 - 36
Treated
2013 - 2015
Success with this Doc
No
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 4 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
0
During treatment, did you feel like you were treated like a number or a human?
Other than at the initial consultation, at retrieval and at transfer, you can expect to never see a doctor (and even then you can expect to get very little time with a doctor). You rarely even see the same nurse. While that isn't necessarily an issue, a provider rarely has reviewed your chart before seeing you and there is no consistency in treatment. I often had to correct nurses and doctors about changes to my treatment plan that had been discussed with other providers, and my chart rarely had the correct medications.
Describe your experience with the nursing staff.
The nursing staff was mostly well meaning but did a terrible job coordinating.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Lost or damaged samples
  • Scheduled the wrong procedure
How was your experience with Robert Kiltz?
I had terrible experiences with Dr. Kiltz, while those were rare. He was nearly impossible to contact, even during the middle of treatment cycles when there were issues. When I did see him, while he was never outwardly unfeeling, he was rarely helpful. In several instances, he would change plans midstream without ever explaining fully the treatment plan. Afterwards, I would find out that I wasn't even able to follow his suggested treatment plan because the time for his suggested treatment had passed. During one particularly stressful time, when it was thought I might have an ectopic pregnancy and another doctor in the practice had been handling my treatment, he pulled rank, calling me at work and telling me I had to come to the clinic immediately for emergency surgery. Once I was there, he reviewed my chart and decided that it wasn't necessary. Obviously, a chart review before such an alarming phone call would have been appreciated.
What one piece of advice would you give a prospective patient of Robert Kiltz?
I would honestly say to find another provider. If you do decide to go to Dr. Kiltz, I would make sure that you know exactly what treatment plan you are going to follow and diligently check to make sure that happens.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I went through several different protocols while under treatment. I will say that Dr. Kiltz often recommended more experimental treatments (including off-label drug use).
Describe the costs associated with your care under Robert Kiltz.
As IVF was not something my insurance covered, Dr. Kiltz offered IVF packages. While these were reasonably priced (I believe we paid $8,000 for three IVF cycles), make sure that you read the fine print. Monitoring charges were in addition to the IVF package, and those monitoring charges did not include any monitoring after a retrieval (so all blood tests, ultrasounds and appointments after that time were charged individually).
0
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2016
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
The clinic [CNY Fertility Center] is really great at providing affordable treatment and everyone is very friendly. They are great to tailor protocols to individuals, but a downside is they like to push certain things on a lot of patients (immune protcol, Keto Diet, etc).... Dr. Kiltz goes above and beyond. During retrieval, he had to go in from my abdomen area to get to my ovary. Some doctors would just skip the follicles.
+ Read more
Age
37
Treated
2016
Success with this Doc
?
Race
European, Native American
Income
$0 - $49K
Occupation
Sales Representative
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with CNY Fertility Center.
The clinic is really great at providing affordable treatment and everyone is very friendly. They are great to tailor protocols to individuals, but a downside is they like to push certain things on a lot of patients (immune protcol, Keto Diet, etc). A weakness of theirs is keeping nurses that shouldn't have a job (Donna). She is terrible! So, if you get Donna as a nurse, ask to get someone else. Dr. Kiltz goes above and beyond. During retrieval, he had to go in from my abdomen area to get to my ovary. Some doctors would just skip the follicles.
During treatment, did you feel like you were treated like a number or a human?
He is always willing to talk to you when necessary. He called me during his office hours. He treats his patients wonderfully and not like a number.
Describe your experience with the nursing staff.
Some of the nurses are excellent. Greta is one of the excellent nurses. She goes above and beyond for the patients. However, Donna is horrible! I don't know how she still has a job as a nurse. Most nurses are very friendly and eager to help.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
How was your experience with Robert Kiltz?
Dr. Kiltz is a wonderful doctor. His bedside manner is excellent. He is very warm, friendly, and compassionate. He always has a smile on his face and he is very encouraging. He is willing to go above and beyond all other doctors in this field. He always can be reached via text during any hours of the day.
What one piece of advice would you give a prospective patient of Robert Kiltz?
He is a great doctor. He does advocate the Keto Diet for a lot of patients. But, I highly recommend it.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I am overweight. I have DOR and PCOS. He recommended a prime for 30 days and stim with HGH and Estrogen. He also recommend the Keto Diet. He said priming would get me more eggs. Sadly, only 1 of the 5 made it to freeze. I'm really disappointed that happened. I spent a lot of money on the HGH ($315 per vial and I needed 5 vials). I was on 300 iu of Follistim and 150 iu of Menopur. I stimmed for 12 days.
Describe the costs associated with your care under Robert Kiltz.
It's very affordable ($4,400). Their pricing includes everything except for monitoring and medication.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
30
Treated
2016
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Endometriosis
7
Strengths: the front dest staff [at CNY Fertility Center] is amazing. They remember your name and are so polite and cheerful. The lobby and rooms are beautifully decorated and very clean. The prices are much lower than the national average so this is a plus. This clinic is very busy. Lots of people in and out all the time. You have to learn to advocate for yourself. Ask questions, do your research, and take notes. Otherwise you can easily get lost in the shuffle and become just another file.
+ Read more
Age
30
Treated
2016
Success with this Doc
?
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Endometriosis
7
Describe your experience with CNY Fertility Center.
Strengths: the front dest staff is amazing. They remember your name and are so polite and cheerful. The lobby and rooms are beautifully decorated and very clean. The prices are much lower than the national average so this is a plus. This clinic is very busy. Lots of people in and out all the time. You have to learn to advocate for yourself. Ask questions, do your research, and take notes. Otherwise you can easily get lost in the shuffle and become just another file.
During treatment, did you feel like you were treated like a number or a human?
For my first timed intercourse cycle, I wasn't given much instructions at my first appointment except to take some letrozole and come back. I didn't even see the doctor to have the cycle explained to me. I came back and they kept talking about a "trigger shot" which no one had explained to me. Needless to say, it was super stressful getting that medication and getting everything figured out. I rarely see Dr. Kiltz but I have learned to ask for the same nurse and ask lots of questions. Otherwise they never give much info about what to expect and you kind of feel like another task.
Describe your experience with the nursing staff.
At first, I was very put off by the nursing staff. The first few I interacted with were very rude and treated me like I was a number and I was just doing something so basic that it didn't deserve much attention. Although my first treatments were the lowest level on the scale, they were a big deal to me. After I learned to request the one or two nurses I liked and trusted, things changed. I am now very happy with my care from them and feel much more comfortable.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Robert Kiltz?
Dr. Kiltz is great! He is very smart and knowledgeable and he is also really confident in his job and positive about treatments. He does great work when he is the one providing the treatment. The only drawback to being his patient is that he is not someone you see often. Only on big treatment days. I cant complain about his work as a doctor though. He's a great surgeon and doctor. He works quickly and has great bedside manner.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Advocate for yourself. Dr. Kiltz won't force a treatment plan and he will let you be in the drivers seat. This means you need to ask lots of questions so that you have all the info possible to make your treatment plan. He has lots of techniques and methods and is always open to ideas but you have to be the one to ask.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Dr Kiltz is really big about diet! He goes on and on about Keto diet and how it matters. It's an extra step in treatment but hopefully helps make the most of what your body does with all of the medicines you are putting in it. Dr. Kiltz is also really big on Holistic treatment using Eastern and Western medicine. He has an accupuncturist on staff and a yoga and meditation studio attached to his office. He truly believes in the benefits of these techniques so expect to hear about them. Also you get a free weekly yoga class at the studio as one of his patients. Dr. Kiltz is also all about LDN for his patients. He believes in a balanced immune system and uses this drug to try to achieve that for his patients.
Describe the costs associated with your care under Robert Kiltz.
The finance department at this office is great at working with you to code procedures and treatments in a way so that the insurance will cover them. The pricing for IVF is lower than the national average its $3900 and includes retrieval, ICSI, PGS testing, freezing of embryos, and transfers and storage for up to a year. You are responsible for monitoring costs and medication costs.
7
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Male Factor
9
We paid a al carte so this may be a bit different if you use their [CNY Fertility Center] packages. Monitoring for each cycle was $850 for all the blood work & ultrasounds at their facility. Each IVF cycle was $3900. If you pay in full, they offer a small discount. It included retrieval, transfer, ICSI, Assisted Hatching &freezing. All FETs were included for a year. Monitoring for a FET wasn't covered. Our testing there, SIS &blood work ran us $450.
+ Read more
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Male Factor
9
Describe your experience with CNY Fertility Center.
As a travel patient, I would suggest getting direct numbers for the people you contact regularly to make it easier. Using their patient portal is a huge help too.
During treatment, did you feel like you were treated like a number or a human?
He knew our entire chart & history before our consultation. He even gave us his cell number for any questions or concerns we might have had.
Describe your experience with your nurse.
Until I asked to be assigned to one person, it was hard to get answers since they always had to review the chart & call back. I understand wanting to be thorough but sometimes my questions were time sensitive. When I started working with Kelly, all that changed. She knew case inside & out.
How was your experience with Robert Kiltz?
We didn't really see him much during the stim process so it's hard to rate seeing him a lot. I did like that he was willing to work with my OB to do some testing & gave a lap done since I lived in another state.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Ask any & all questions that you need. Sometimes he moved pretty fast while talking so ask him to slow down if you need that. He's great about that.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
We did a long Lupron for out first IVF. It was a trial run since I had never used injectables. We used Gonal F & Menopur. I stimmed for 11 days and ended up with a very high E2 overnight. We used Certotide to bring it down & delayed retrieval by day. We retrieved 10 eggs, 7 mature, 5 fertilized. We transfered 2 fair/poor graded embryos & lost the remaining 3 on day 6 before freezing. We had a positive beta, HB (low) at 6 weeks & missed miscarriage at 8 weeks. Our second cycle was antagonist. We used Bravelle, Menopur, Certotide (keep my E2 low). I stimmed for 8 days, retrieved 10 eggs, 4 mature, 3 fertilized. 8 transfered 2 good embryos. I had stronger betas this time, 2 sacs at 6 weeks with strong heartbeats. I unfortunately lost one twin at 8w2days after a bleed. The main difference between cycled was a changed diet (high protein, fat & low carb), endo was found & removed, endometrial scratch done. I also took CoQ10, extra Vitamin D, Fish Oil & baby aspirin. Post transfer we switched doxycycline for prednisone, still used Estrace, Endometrin, & PIO. We also added in Lovenox & Intralipids until week 12.
Describe the costs associated with your care under Robert Kiltz.
We paid a al carte so this may be a bit different if you use their packages. Monitoring for each cycle was $850 for all the blood work & ultrasounds at their facility. Each IVF cycle was $3900. If you pay in full, they offer a small discount. It included retrieval, transfer, ICSI, Assisted Hatching &freezing. All FETs were included for a year. Monitoring for a FET wasn't covered. Our testing there, SIS &blood work ran us $450.
8
Doctor
Robert Kiltz
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2016
Success with this Doc
?
Treatment
1 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Tubal Blockage, Unexplained
10
CNY made it [treatment] affordable for me. I have found my treatment to be wonderful that I've received there even though I'm traveling from afar... I wish everyone could have a CNY by them. The spa and staff there is wonderful as well! I would and have recommended CNY to many people....I love [nurse] Greta! She's responsive and shows compassion...Altogether including medications, retrieval and out of state monitoring for three transfers, the cost has come to approximately $9,000.
+ Read more
Age
36
Treated
2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Tubal Blockage, Unexplained
10
Describe your experience with CNY Fertility Center.
I heard a lot of negative things about CNY and their numbers before choosing to go with them. But, when you look at the number of people that go through CNY and the fact that they don't turn anyone away like other clinics, the numbers that they have make more sense. Women that would never have babies with other clinics now have babies. For some it's the cost. I couldn't afford the recommended treatment through my original clinic and CNY made it affordable for me. I have found my treatment to be wonderful that I've received there even though I'm traveling from afar. My original RE made me feel inferior and I always left feeling confused and that was at a highly recommended place local to me. I wish everyone could have a CNY by them. The spa and staff there is wonderful as well! I would and have recommended CNY to many people.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kiltz has been very personable and open to my questions and concerns. He has a very kind bedside manner.
Describe your experience with your nurse.
I love Greta! She's responsive and shows compassion.
How was your experience with Robert Kiltz?
I like Dr. Kiltz very much. Dealing with infertility and going through IVF is not easy and he makes you feel more comfortable going into it. I like that he makes himself available whenever needed.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Dr. Kiltz is a great guy and you can feel free to speak with him whenever. If you speak with someone else and you need a second opinion, don't hesitate to contact Dr. Kiltz.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
For my retrieval I took: cleocin, doxy 100mg, progesterone in oil 50mg/ml endometrin 100mg, menopur, lupron, Gonal F 900, prednisone 10mg, estrace 2mg, LDN, prenatal, baby aspirin and synthroid. For my first frozen transfer I took Lupron (Leuprolide Acetate) 5 units, Estrace (Estradiol) 2 mg, One tablet vaginally three times daily, Prednisone 10 mg, LDN (Low Dose Naltrexone) 3 mg, Aspirin, low dose 81 mg, Prenatal, and progesterone in oil. This transfer ended with a miscarriage. For my second frozen transfer I took all of the same medications as I did with the first except we did not do the Lupron or estrace and added in an intralipid infusion and prograf. This cycle ended with a negative Hcg. I am now preparing for my third frozen transfer and am taking all of the same medications as I did with the second transfer and adding in an hcg wash and lovenox. Transfer will be within the next week.
Describe the costs associated with your care under Robert Kiltz.
Altogether including medications, retrieval and out of state monitoring for three transfers, the cost has come to approximately $9,000.
9
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
8 IUI, 2 IVF, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, PCOS, Immunological
10
The clinic is also a spa, they have providers for acupuncture, massage and fertility yoga. They also have a hot tub and sauna. The embryologist team culture your embryos out to 7 days. Most clinics discard embryos if they haven't achieved blastocyst stage by day 5 or 6. The clinic is busy...hold times might be a little longer than most clinics...Most of the nursing staff were kind and followed up appropriately. Both Donna and Becky provided clear instructions and orders.
+ Read more
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Race
European, Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
8 IUI, 2 IVF, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, PCOS, Immunological
10
Describe your experience with CNY Fertility Center.
The clinic is also a spa, they have providers for acupuncture, massage and fertility yoga. They also have a hot tub and sauna. The embryologist team culture your embryos out to 7 days. Most clinics discard embryos if they haven't achieved blastocyst stage by day 5 or 6. The clinic is busy because Dr. Kiltz does not turn patients away so hold times might be a little longer than most clinics but be patient.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kiltz gives you his personal cell number to text him at any time with any questions. After my failed fresh transfer (hadn't even made it to BETA day yet) he called me to get our plan together for an FET immediately. I had my FET plan together before my BETA test and could book travel and know exactly what we were going to be doing differently. Even though he is busy running his practice, he makes sure and stops to talk to you and acknowledge your concerns. He also is your biggest cheerleader. He genuinely wants everyone to be successful at growing their families.
Describe your experience with your nurse.
Most of the nursing staff were kind and followed up appropriately. Both Donna and Becky provided clear instructions and orders. They were there to answer phone call questions and emails. There were some communication delays but nothing that a follow up phone call from me couldn't fix. After success was a little stressful because I was waiting for the u/s appointment at my local OB/GYN's office to confirm the pregnancy was viable.
How was your experience with Robert Kiltz?
Dr. Kiltz does everything in his power to make your experience with his clinic nothing less than great. He texts you back at all hours of the day/night/weekend. He is a kind and gentle doctor with a warm personality.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Don't be afraid to question your protocol and what you can do differently after failed cycles. Dr. Kiltz will work with you to come up with different protocols to help you achieve success.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Dr. Kiltz put me on an immunological protocol to help combat embryo rejection. He uses new medications and evolves his protocols to include medications that show promise or are proven to help women achieve successful pregnancies. Dr. Kiltz also believes strongly in the keto diet which he suggests for all of his patients. He used intralipids, neupogen, LDN, and prednisone to help with embryo rejection. He is now using prograf which is used in organ transplant to prevent rejection of transplanted organs.
Describe your experience with your monitoring appointments.
I was a travel patient, monitoring was done by a local imaging center and lab.
Describe the costs associated with your care under Robert Kiltz.
A full IVF cycle is $3900 excluding medications (but including anesthesia and embryo storage for one year of any remaining embryos). Included in that cost was FETs for a year if transfers were unsuccessful and you had embryos frozen. They provide no interest financing for one year (you do pay a monthly administrative fee). Their FETs are $1500 for each transfer if you go back after the year of free FETs or a pregnancy.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
30
Treated
2016
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Anovulation, PCOS, Tubal Blockage
8
Most of the staff [CNY - Syracuse] is very good and attentive. Some forget to enter in times for appointments or schedule the right kind of bloodwork. Some nurses contradict each other as far as treatment plans. It would be nice if one or two nurses were assigned to you, but you could see a different nurse every time....they failed to mention that I needed to be weaned off of steroids they prescribed. Also, even though I am allergic to a certain antibiotic, and it's in my chart, the nurses always try to include it in my cycle plan.
+ Read more
Age
30
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Anovulation, PCOS, Tubal Blockage
8
Describe your experience with CNY Fertility Center.
As a whole, they are very supportive and generous. They always have coffee and tea available and the receptionists up front are always very kind. Once you're a patient, they will always make time for you or see you if you would like to be seen.
During treatment, did you feel like you were treated like a number or a human?
Some of the staff are very attentive, while some don't take the time to listen or input correct information into the computer. Also, having had multiple chemical pregnancies, it feels like we haven't been presented any different options that could result in a different outcome.
Describe your experience with the nursing staff.
Most of the staff is very good and attentive. Some forget to enter in times for appointments or schedule the right kind of bloodwork. Some nurses contradict each other as far as treatment plans. It would be nice if one or two nurses were assigned to you, but you could see a different nurse every time.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to consider drug intolerance
  • Scheduled the wrong procedure
How was your experience with Robert Kiltz?
Dr. Kiltz is a brilliant and compassionate man. It's rare to see a person, especially a doctor, who feels so strongly about their work. If I had any complain about him, it would be that he's a little rough with the ultrasound wand.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Always make sure of your appointments and that they have you scheduled for the right kind of testing.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
My first 2 IUI cycles, I took letrozole(days 3-7),10mg of prednisone to combat inflamation, and 1 baby aspirin, for a healthy uterine lining, each day, and triggered with hcg on cycle day 13 IUI on day 14. Progesterone suppostories were started 2 days after the IUIs. The first resulting in a late implanting chemical pregnancy and the second with an unconfirmed ectopic. A D&C, hyteroscopy and shot of methotrexate were necessary. The next 2 IUIs were done with 150 of Gonal F daily on days 3-8 to increase egg quality. I also took the prednisone and aspirin (same dosage) and progesterone following the HCG triggered IUIs again. These times Lovenox was added to my list of meds. incase of a possible clotting issue. My insurance company wouldn't cover the blood test, so Dr. Kiltz decided it would be no harm to treat me as if I had a clotting disorder. Again, both ended in a late chemical pregnancy where my HCG would be negative for my scheduled pregnancy test, but when I would get my period, and come in for my bloodwork to start a new cycle, I would have a positive HCG that would slowly decline.
8
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
26 - 28
Treated
2014 - 2016
Success with this Doc
?
Treatment
7 IUI, 2 IVF
Diagnosis
PCOS, Unexplained
9
I think the clinic [CNY Fertility Ctr] is great. The prices and location is ideal and the team that they have is excellent.... For the most part the entire nursing staff is amazing. There are a couple nurses where I feel like I’m just another check mark on their list of things to get done, but that is the exception not the rule. Overall the nursing staff is very patient, knowledgeable, and kind.... There was one time that a prescription was not sent to the pharmacy. I called the nurses station and it was promptly taken care of.
+ Read more
Age
26 - 28
Treated
2014 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 IUI, 2 IVF
Diagnosis
PCOS, Unexplained
9
Describe your experience with CNY Fertility Center.
I think the clinic is great. The prices and location is ideal and the team that they have is excellent. I feel listened to and cared for whenever I go there. It feels like you are part of a family and not just another patient to be seen.
During treatment, did you feel like you were treated like a number or a human?
The doctor was never in a hurry and always took the time to answer all questions we had.
Describe your experience with the nursing staff.
For the most part the entire nursing staff is amazing. There are a couple nurses where I feel like I’m just another check mark on their list of things to get done, but that is the exception not the rule. Overall the nursing staff is very patient, knowledgeable, and kind. I’ve been a patient at CNY for so long that I have formed some close relationships with many of the staff. They will call to check in to make sure medications are working and that I am not having adverse reactions.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Robert Kiltz?
Dr. Kiltz is very kind and compassionate. His knowledge of infertility is vast and he is always reviewing the treatment plan to make sure you are getting the best possible care. I’m always impressed by the new and different things he thinks of to try. Identify is so optimistic and positive about the whole experience. I always feel hopeful when working with him.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Ask questions and don’t be afraid to talk candidly with the doctor.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Dr. Kiltz has adjusted the various hormone injections that I was on to get better results during egg retrieval and transfers. He has done various things to try to combat inflammation as well.
Describe the costs associated with your care under Robert Kiltz.
My insurance covered most of the cost. The cost for IVF was extremely reasonable and made the procedure affordable for us.
9
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28
Treated
2016
Success with this Doc
Yes
Treatment
9 IUI, 1 IVF
Diagnosis
Endometriosis
10
The nurse staff [at CNY Fertility Center] was great. They all were kind and compassionate. They all followed the same procedure. If I had any questions they had the knowledge to answer them and we're available to me to email any questions on the portal..My insurance didn't cover anything associated with the IVF...I believe the overall costs were close to $7000...Everyone was so helpful and kind. Loved my experience.
+ Read more
Age
28
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
9 IUI, 1 IVF
Diagnosis
Endometriosis
10
Describe your experience with CNY Fertility Center.
Everyone was amazing. And the facility is very nice, soothing, calm and relaxing. Infertility can be stressful and emotional and you lose all that when you go here
During treatment, did you feel like you were treated like a number or a human?
Everyone was so helpful and kind. Loved my experience.
Describe your experience with the nursing staff.
The nurse staff was great. They all were kind and compassionate. They all followed the same procedure. If I had any questions they had the knowledge to answer them and we're available to me to email any questions on the portal
How was your experience with Robert Kiltz?
Very kind and compassionate. Very thorough and smart. Gave me all the options to my treatment. Explained the procedures and I never felt like I didn't know what was going on. He is very busy, but I like that he takes the time to do the webinars for patients to ask him all sorts of questions on Fertility and treatment.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Great place. He is very kind and compassionate. Everyone is very helpful. Ask questions if you don't know the answer. There are people available and the online portle to use as well.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
We tried IUI first with medications. He suggested try 3 IUIs and then move onto IVF. My first doctor did not use medications besides a trigger shot. So I was on gonal f and a few other medications for IUI. Everything worked like it should but I did not get pregnant with any of my IUIs. With IVF I did all the medication I needed to too give me the greatest chance of getting pregnant. And I did get pregnant with singleton.
Describe the costs associated with your care under Robert Kiltz.
My insurance covered the IUI and some medications. My insurance didn't cover anything associated with the IVF. It was paid out of pocket. I believe the overall costs were close to $7000.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
38
Treated
2016
Success with this Doc
?
Treatment
2 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
3
Ordering the drugs [at CYN Fertility Center] is CRAZY! They come from all different places (because they are trying to save you money) but you don't get a checklist of drugs to expect and where to call to get them. The first cycle I was scrambling as I was missing things...Morning appointments could be over an hour late making it hard to get to work on time. If you can go in the afternoon, do that!
+ Read more
Age
38
Treated
2016
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Professor
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
3
Describe your experience with CNY Fertility Center.
The strengths are the nursing and front desk staff. The free yoga is a nice touch, but the instructors are not consistent and really vary in skill. The weakness is no real coordination of care. I should say I have EXCELLENT insurance so money was not a factor. I know many people choose this clinic for its pricing.
During treatment, did you feel like you were treated like a number or a human?
This is a very busy clinic. I am not among the chosen ones who had the doctor's home number. Nobody is "in charge" of your file. You see a rotating cast of nurses and the doctor is almost never involved. Over time, I felt my situation had changed. I started as a single person and then moved to having trouble conceiving with a partner. After multiple losses, nobody contacted me, or decided to change the plan. I always had to advocate and enquire. I didn't know much when I started as I was single and did not yet know I had fertility issues. This was a real set back. The doctor is also on a ridiculous Keto diet kick. It does not matter why you are there, he will tell you about it. This is EXTREMELY hurtful after a low egg retrieval or a miscarriage to be grilled on your diet. Also, I mentioned that I had been severely anorexic and a restrictive diet was not an option for me. He ignored this and continued to praise high-fat foods.
Describe your experience with your nurse.
So the main issue here is nobody is a "care coordinator". I learned from friends who went here to find a nurse I like and ask for them. Also, after two years, you know everyone! My unofficial main nurse was amazing. Always knew my file, compassionate and willing to press the doctor when I needed.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
How was your experience with Robert Kiltz?
This person is completely a monomaniac about diet. He neglected to send me for some very important tests which could have given insight into why I have recurrent pregnancy loss. I was not told about key supplements to improve egg quality until two years in. He throws a lot of off-label use drugs at harder to treat patients and I am not sure to what extent these help. I am a professor. I find him extremely condescending and talks as if I am a complete idiot being fooled by "the food industry". I feel he is not upfront about success rates and won't answer straightforward questions about average number of cycles for successful IVF at 40. He constantly uses anecdotal evidence to bolster hope "we had one woman with one egg who got pregnant!" - I don't let students make arguments based on "I once knew somebody who...." A doctor should know better!
What one piece of advice would you give a prospective patient of Robert Kiltz?
Go somewhere else. Or know a lot about your situation and have a plan. Ask to see Dr Corley.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
IUI #1 - BFN Some drugs leading up to IUI, can't recall Egg Collection #1: Menopur, Follistim, HCG: 13 eggs- 2 made it to 5 day freeze iui#2: Chemical Egg collection #2: Menopur, Follistim (after when it went badly, he was like, oh you really should not have skipped the hcg!) 4 eggs, 2 day 3s transferred, none frozen. Transfer 1: 2 day 3 fresh= MC at 6 weeks (lovenox, LDN, PIO, endometrin) Egg Collection #3: Menopur, Follistim, HCG: 7 eggs, 4 embryos Transfer 2: two day 5s with full "immune protocol (IVIG, intralipids, hcg wash, plaquanil, neupogen) ... results TBD
Describe your experience with your monitoring appointments.
Go on Tuesday or Thursday whenever you can! You get given a time, but it is actually just a line by arrival. Morning appointments could be over an hour late making it hard to get to work on time. If you can go in the afternoon, do that!
Describe the costs associated with your care under Robert Kiltz.
I had excellent insurance but spent about 5000$ on co-pay and prescriptions. A few of the off-label use drugs were very expensive. This is for three egg retrievals, two transfers and two IUIs.
2
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
10
EXCELLENT!!! I dealt with many nurses due to going between the [CNY] Rochester and Syracuse offices and every single one went above and beyond! Always compassionate and treating me like I was there only patient! They were always to go to person! The ones who kept the entire process organized!... Very soothing place to be, beautiful, comfortable, spa like atmosphere and treatment. Never actually felt like a traditional doctors office. Didn’t even smell like a doctors office. Extremely clean and calming!
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
10
Describe your experience with CNY Fertility Center.
Very soothing place to be, beautiful, comfortable, spa like atmosphere and treatment. Never actually felt like a traditional doctors office. Didn’t even smell like a doctors office. Extremely clean and calming!
During treatment, did you feel like you were treated like a number or a human?
Dr. Kiltz was super compassionate and very calming, his entire atmosphere was relaxing and he would sit next to you while talking with you, he would answer questions with out rushing like he had other things to do.
Describe your experience with the nursing staff.
EXCELLENT!!! I dealt with many nurses due to going between the Rochester and Syracuse offices and every single one went above and beyond! Always compassionate and treating me like I was there only patient! They were always to go to person! The ones who kept the entire process organized!
How was your experience with Robert Kiltz?
Dr. Robert Kiltz explained the procedure completely while also answering any questions. He actually only did my retrieval and another physician did the actual transfer 5 days later. I did only meet him one time but he acted like he had met me many times and knew my history.
What one piece of advice would you give a prospective patient of Robert Kiltz?
He likes the Keto diet
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I had to use many drugs including injections in the beginning before harvesting my eggs, during that time I had blood work and ultrasounds done every other day until my eggs were at a certain size. Then the retrieval was scheduled. That is actually the first time I met Dr. Kiltz, I did a lot of my prep and testing in the Rochester office due to being closer to my home and then the actual procedure i traveled to Syracuse. After retrieval we waited 5 days and went back to Syracuse where another MD transferred 2 embryos. After the procedure I did acupuncture for one hour, then went home. After 2 weeks I had blood work done to check and see if it worked. After 4 weeks we went back to Rochester for our first ultrasound to see how many of the embryos took. We were blessed and one of the two took and we were able to see the yolk sac that day. We continued to travel back and forth to Rochester for the first 12 weeks for blood work and ultrasounds. During that time I was taking a baby aspirin, prednisone, estrogen and injecting progesterone. Once I was 12 weeks along I was able to stop all the medications and was discharged to my local midwife. 9 Months later we had a healthy baby boy!!
Describe your experience with your monitoring appointments.
I traveled to and from Elmira NY for all my monitoring, I was also a full time employee as a nurse and a full time grad school student at the time. My commute time was about 2 hours. The offices were super flexible around my schedule while also setting some limits due to the timing of certain procedures or labs. They were excellent to work with!
Describe the costs associated with your care under Robert Kiltz.
I believe it was anywhere between $10,000-$15,000??? My insurance did not cover IVF
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2016
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
10
When you enter the clinic [CNY-Syracuse], it does not feel like a typical doctor’s office that has a sterile feel to it. It’s very welcoming and relaxing. Once you’ve gone a few times, many of the staff learn who you are and remember you by name. The only weakness would be how busy it can be and therefore, the wait and sometimes lack of space.... We appreciated working with all of the nurses that we encountered. Deanna was one who stood out to us with how comfortable she made us feel.
+ Read more
Age
29
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
10
Describe your experience with CNY Fertility Center.
When you enter the clinic, it does not feel like a typical doctor’s office that has a sterile feel to it. It’s very welcoming and relaxing. Once you’ve gone a few times, many of the staff learn who you are and remember you by name. The only weakness would be how busy it can be and therefore, the wait and sometimes lack of space.
During treatment, did you feel like you were treated like a number or a human?
All of the staff were very understanding and sensitive to what is a very emotional process. Everyone made us feel comfortable. A plan was promptly put in place and executed.
Describe your experience with the nursing staff.
We appreciated working with all of the nurses that we encountered. Deanna was one who stood out to us with how comfortable she made us feel.
How was your experience with Robert Kiltz?
Dr. Kiltz was kind, but direct about everything that was going on and his recommendations. Our meetings with him were pleasant, but brief. We had a successful pregnancy on our first round of the plan we were put on. We are extremely grateful to Dr. Kiltz for his suggestions and helping us start our family so quickly after our losses.
What one piece of advice would you give a prospective patient of Robert Kiltz?
To be open-minded to his recommendations, particularly when it comes to a fertility diet.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
The first thing was to start the fertility diet to help balance out my hormones and try to reduce the cysts on my ovaries. There were several vitamins recommended. We were on the recurrent pregnancy loss protocol and timed intercourse, which called for use of letrozole. We used ovidrill to force me to ovulate once my follicles were optimal sizes. I was on progesterone suppositories to help support pregnancy, prednisone to reduce any inflammation in my uterus, intralipid IVs to provide healthy proteins and fats for a healthy pregnancy, metformin to control my blood sugar, and lovenox injections to avoid any clotting in the placenta. On our first round with all of this, we successfully became pregnant and had a healthy pregnancy which resulted in my daughter being delivered full-term.
Describe the costs associated with your care under Robert Kiltz.
My insurance covered all of the procedures I had done and the majority of the costs for the meds. The most expensive part was having weekly intralipid IVs. Thankfully my treatment was successful quickly and very affordable.
10
Doctor
Robert Kiltz
Communication
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 42
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
4 IUI, 4 IVF
Diagnosis
Tubal Blockage
10
When you walk in you feel like you are at a spa. The calming music, friendly staff and beautiful atmosphere would take so much of my anxiety away whenever I walked in. They were helpful, kind and compassionate from talking about financial responsibilities to initial diagnosis and treatment planning to making appointments that were convenient for me....I believe it was approximately $4000 a cycle along with prescriptions.
+ Read more
Age
39 - 42
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 4 IVF
Diagnosis
Tubal Blockage
10
Describe your experience with CNY Fertility Center.
When you walk in you feel like you are at a spa. The calming music, friendly staff and beautiful atmosphere would take so much of my anxiety away whenever I walked in. They were helpful, kind and compassionate from talking about financial responsibilities to initial diagnosis and treatment planning to making appointments that were convenient for me. Exam rooms are calming and comfortable as well as whenever I had a procedure. The patient portal made seeing and understanding any test results so much easier. And all the additional supports such as groups, yoga, massage and acupuncture at the same location are just an amazing bonus. I can’t say enough positives.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kiltz is an amazing man and doctor. Not only did he give us hope and confidence that we could make our dreams come true he encouraged us to never give up by giving us all the knowledge and supports that were available. From educating us on the problem, what was under our control, diet, yoga, acupuncture and hope. We could not have asked for a better doctor or kinder person to be part of our journey. He gave us our baby girl and we could never repay him.
Describe your experience with the nursing staff.
Outstanding. Although there were many, they always seemed to remember me and no matter how early I came in they had smiles. Whenever I had concerns they were kind and compassionate. And it was just amazing how efficient and knowledgeable they were. It was so hard juggling a full time teaching job 30 minutes away and to have to go into early morning doctors appointments several times a week. I never had to wait or worry that I wouldn’t make it to work on tine.
How was your experience with Robert Kiltz?
Dr. Kiltz made our dreams come true and made a very difficult journey bearable. He is an amazing man whose energy and positivity are contagious. He gave us the strength not to give up and the hope we needed to keep going through all the difficult days. I owe my world to Dr. Kiltz and I will never forget the hug he gave me the day my daughter was transferred. We were blessed to have him in our life.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Prepare your self as it will be difficult. Medications and shots and blood draws and exams and appointments after appointments. And disappointments... But don’t ever give up and embrace the knowledge and advice Dr. Kiltz has to share. He knows his stuff and his integrity and love for what he does will be obvious as he wants you to find happiness just as much you do.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Because my there appeared to be problems with my tubes and my age Dr. Kiltz then began IVF treatment. I would come in every few days, very early before work for blood draws and exams to see how medications were working. Everything seemed to go fine and the we would have retrieval’s where embryos would be made. Then transfers. The first two transfer did not work. The third I had to embryos transferred and one took! And we were blessed with a beautiful, healthy baby girl.
Describe the costs associated with your care under Robert Kiltz.
I believe it was approximately $4000 a cycle along with prescriptions. I do know they had payment plans and specific deals if you wanted more then one cycle.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39
Treated
2016
Success with this Doc
?
Treatment
3 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
10
I have one nurse [at CNY-Syracuse] in particular that I absolutely love! She’s very organized and very communicative! I always prefer to work with Greta but when she’s not there it seems things are a bit chaotic and communication is lacking.... We wanted to try my own eggs first since we were turned down by one Dr. Dr Kiltz totally agreed. We had 2 failed cycles and decide to move to donor eggs. First donor fet we used the standard drugs and had bfn. Second attempt we tried a natural cycle with less Meds and had chemical. I believe less Meds for my body works better.
+ Read more
Age
39
Treated
2016
Success with this Doc
?
Race
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
10
Describe your experience with CNY Fertility Center.
The overall clinic experience is wonderful. It’s more like a spa then a clinic. Very tranquil and relaxing. Everyone is very friendly, comforting and welcoming. I’ve always gone to the Syracuse office and we drive over 11 hours to get there.
During treatment, did you feel like you were treated like a number or a human?
Dr Kiltz is the most caring medical person I’ve ever encountered. He gives his personal cell phone number out to call with anything at any time. He respects my thoughts and ideas and is willing to try anything if it means bringing home a baby. I love that he didn’t turn us away just because of age.
Describe your experience with the nursing staff.
I have one nurse in particular that I absolutely love! She’s very organized and very communicative! I always prefer to work with Greta but when she’s not there it seems things are a bit chaotic and communication is lacking.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Robert Kiltz?
He is a very compassionate person. Had called me after my chemical pregnancy on a Sunday to check in to see how I was doing. He makes himself readily available by giving out his cell number in case there are questions or concerns. He won’t turn anyone away and his main goal is making ivf affordable so everyone has the opportunity to become parents.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Research about different treatments and be your own advocate. He’s very open to any and all ideas.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
We wanted to try my own eggs first since we were turned down by one Dr. Dr Kiltz totally agreed. We had 2 failed cycles and decide to move to donor eggs. First donor fet we used the standard drugs and had bfn. Second attempt we tried a natural cycle with less Meds and had chemical. I believe less Meds for my body works better.
Describe your experience with your monitoring appointments.
Since I’m a travel patient I do all of my monitoring locally then results are faxed to CNY.
Describe the costs associated with your care under Robert Kiltz.
Very affordable even with travel expenses
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2008 - 2009
Success with this Doc
Yes
Treatment
20 IUI
Diagnosis
Male Factor, PCOS, Unexplained
10
Everyone there [CNY- Syracuse] is patient, compassionate, sympathetic and just all around wonderful. When I had to call and explain our current situation I had started to get upset just talking about it. She was reassuring about calling them with any questions or concerns that they could help with.... The first visits they explained all the finance options, what qualifies and what all of our options were. The most recent visits we once again told about all of our options for our at the time.
+ Read more
Age
29 - 30
Treated
2008 - 2009
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
20 IUI
Diagnosis
Male Factor, PCOS, Unexplained
10
Describe your experience with CNY Fertility Center.
Everyone there is patient, compassionate, sympathetic and just all around wonderful. When I had to call and explain our current situation I had started to get upset just talking about it. She was reassuring about calling them with any questions or concerns that they could help with.
During treatment, did you feel like you were treated like a number or a human?
Dr K was the most amazing man. He talked to us in terms we understood and gave the most positive outlook we needed. We ended up getting pregnant with just the meds that we were given, and his blessing. When we confirmed out pregnancy he gave us the biggest hug and told us he knew we were going to be great parents.
Describe your experience with your nurse.
Meg explained all how the procedure is now 8 years later. At the time we had great insurance. I have since lost my job and had to suspend the procedure at this time. When I called and explained the situation the nurse was so consoling and compassionate.
How was your experience with Robert Kiltz?
There are no words to describe this man and his team. Between his FB videos I watch, the compassion of him, his involvement in every case and his complete attitude towards your journey is amazing. Every time we went he would know who we were and wanted to know how we felt about each step, each procedure and our feeling or questions each step of the way we explained our rough 6 year's of sadness and disappoints and his positive attitude made us so comfortable.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Be honest with him. Don't leave anything behind and tell him everything. He is there to help you. I have referred friends to him that have had beautiful outcomes as well.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Back in 2008/2009 it is hard to remember the specifics but he was there the whole time. We recently revisited the CNY SYR office December 2017 about having another child. I did not meet with him this consolation but his team was once again the best group even later.
Describe the costs associated with your care under Robert Kiltz.
We only had copays and for the last visit and the most current visits. The first visits they explained all the finance options, what qualifies and what all of our options were. The most recent visits we once again told about all of our options for our at the time.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
24
Treated
2008
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
Unexplained
10
The environment [CNY- Syracuse] was very friendly and compassionate. It can be overwhelming at times, it is part of the process. The staff was great at making sure we understood every part of the process and were comfortable with it all as well.... The nurses were very relatable and even remembered us by name. The staff from what I remember were very compassionate and made you feel at home. This created a relaxing environment under circumstances that could be very stressful.
+ Read more
Age
24
Treated
2008
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Unexplained
10
Describe your experience with CNY Fertility Center.
The environment was very friendly and compassionate. It can be overwhelming at times, it is part of the process. The staff was great at making sure we understood every part of the process and were comfortable with it all as well.
During treatment, did you feel like you were treated like a number or a human?
The entire staff at the office were amazing and caring. They treated everyone the same and some even remembered us by name. We felt at home there from the beginning to end.
Describe your experience with the nursing staff.
The nurses were very relatable and even remembered us by name. The staff from what I remember were very compassionate and made you feel at home. This created a relaxing environment under circumstances that could be very stressful.
How was your experience with Robert Kiltz?
Dr. Kiltz was a very upbeat, compassionate and straight forward Doctor. He was great at making us feel welcome, as well as making sure we understood every part of the process. We were humans and not just a number.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Take it one day at a time.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I do not remember all of the specific details, as it was 10 years ago. I remember the medicine I had to insert and wear a pad for to decrease the mess if it leaked out. I remember my husband giving me shots daily, the last one he jabbed it hard to be the usual "pain in the butt" he is. We remember being in the operating room and my husband telling how big the needle was. There were so many appointments and ultrasounds. I do not remember specific details. However I do remember the experience itself, as well as how life changing it was for us.
Describe the costs associated with your care under Robert Kiltz.
We received a tobacco grant. We had a $1,200 down payment. The medicine and visits were mainly covered by insurance, the copays were our responsibility.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
2006 - 2007
Success with this Doc
Yes
Treatment
5 IVF
Diagnosis
10
This [CNY Fertility Ctr- Syracuse] was a beautiful clinic. So warm and inviting. Soft music and lighting. Snacks and beverages provided. Lots of literature to read. Always running on time. Clean and super modern. Lots of other things to take advantage of as well such as acupuncture, yoga, support groups, massages.... The nursing staff was amazing and highly knowledgeable. They always took your calls or answered your questions when in the office. They never rushed you. They were always very sympathetic and understanding when a cycle was not successful. Very kind and compassionate.
+ Read more
Age
Treated
2006 - 2007
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IVF
Diagnosis
10
Describe your experience with CNY Fertility Center.
This was a beautiful clinic. So warm and inviting. Soft music and lighting. Snacks and beverages provided. Lots of literature to read. Always running on time. Clean and super modern. Lots of other things to take advantage of as well such as acupuncture, yoga, support groups, massages.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kiltz and his staff were amazing. Warm and caring. Answered all your questions. Always explained what was happening along the way. Very honest and forthcoming.
Describe your experience with your nurse.
The nursing staff was amazing and highly knowledgeable. They always took your calls or answered your questions when in the office. They never rushed you. They were always very sympathetic and understanding when a cycle was not successful. Very kind and compassionate.
How was your experience with Robert Kiltz?
Dr. Kiltz is an amazing human. He fully explains everything and is very honest and caring. He spends time with you and has a compassionate and caring bedside manner. He tries different courses of treatment to give you the best possible results
What one piece of advice would you give a prospective patient of Robert Kiltz?
He never wants you to give up hope. Try to stay positive and focused even when it can be difficult
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
After two failed cycles he changed the meds and also changed the day of transfer. He switched one PO med to an injectable. He monitored blood work more often. All these were done in an effort to produce a successful cycle.
Describe your experience with your monitoring appointments.
These appts were always scheduled around your individual needs. They had very early office hour appts or late day appts. They were very flexible. The wait time was always very minimal
Describe the costs associated with your care under Robert Kiltz.
Two of my cycles were covered under a grant. One of those cycles included the fertility meds at well. The other cycles were private pay as our insurance did not cover ART treatments. The clinic allowed you to pay a down payment then set up a payment plan
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
9
I traveled from out of town [to CNY Fertility Center-Syracuse] and was fearful of the monitoring times. The staff made it easy for me to come when I can, even if it was on a Saturday. There were never long waits or long lines of people. It was a fabulous experience.... Some nurses were better than others (as far as drawing blood and administering intralipids, etc.) but the whole nursing staff is compassionate and knowledgeable.
+ Read more
Age
Treated
Success with this Doc
No
Race
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
9
Describe your experience with CNY Fertility Center.
The clinic is clean and inviting. For a few moments you may forget why you are there. It is spa-like and creates a calming environment during this stressful time. While there, you can attend trainings (ex. Keto diet), get a massage or get accupuncture. The lab is set up in a central location. The lab is surrounded by glass windows which allow you to look at at the employees who are hard at work.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kiltz has a calming yet energetic and positive way of making you feel like you matter as a human.
Describe your experience with the nursing staff.
Some nurses were better than others (as far as drawing blood and administering intralipids, etc.) but the whole nursing staff is compassionate and knowledgeable.
How was your experience with Robert Kiltz?
Dr. Kiltz is a tremendous doctor. I went to him for IVF because not only are his costs affordable but his kind and helpful reputation is known across the world. He does have a lot of patients and I imagine it may be hard for him to keep up but he does his job flawlessly and gives his all to each and every patient. He is a wonderful doctor.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Advice I would give potential patients of Dr. Kiltz is to be open-minded. Follow his advice and be open to his ideas.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Dr. Kiltz did a strong dosage of medicines for me as I am 37 years old with no children. He and the nurses explained the medicines along the way and I had no questions regarding them.
Describe your experience with your monitoring appointments.
I traveled from out of town and was fearful of the monitoring times. The staff made it easy for me to come when I can, even if it was on a Saturday. There were never long waits or long lines of people. It was a fabulous experience.
Describe the costs associated with your care under Robert Kiltz.
As far as I can recall, the IVF process costs $3,900 including monitoring.
9
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
$3900 for IVF with ICSI, assisted hatching, embryo storage for 1 year. $250 for frozen transfer $50 for HCG wash [costs at CNY Fertility Center]...They take a whole mind/body approach and incorporate diet, immune protocols, Eastern medicine etc. They don't turn anyone away. They make it affordable for everyone. The same IVF with ICSI and assisted hatching would cost over $30,000 in Minnesota vs. the $3,900 it costs at CNY.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European, Other, Prefer not to answer
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
Describe your experience with CNY Fertility Center.
They take a whole mind/body approach and incorporate diet, immune protocols, Eastern medicine etc. They don't turn anyone away. They make it affordable for everyone. The same IVF with ICSI and assisted hatching would cost over $30,000 in Minnesota vs. the $3,900 it costs at CNY.
During treatment, did you feel like you were treated like a number or a human?
CNY is a huge clinic and we are travel patients but I still felt like I could email, message, or even call/text him whenever I needed to because he gives out his cell phone number to patients. He also does live Facebook chats where you can ask questions and continually does research and brings in new ideas.
Describe your experience with your nurse.
All of the travel team was amazing. Especially Greta and Brenley.
How was your experience with Robert Kiltz?
He is absolutely amazing. He gives patients his cell phone number. He does Facebook live chats where you can ask him questions. He incorporates Eastern medicine ideas, diets, and full body/mind health in his treatment plans. He makes treatment affordable and doesn't turn anyone away.
What one piece of advice would you give a prospective patient of Robert Kiltz?
GO SEE HIM!
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Follistim, Menopur, Cetrotide, zpak, prednisone, Lupron, LDN, Prograf, estrace, prometrium, PiO, baby aspirin, cleocin etc. I have PCOS so we did 150 Follistim with 75 Menopur for 10 days, triggered with Lupron at 36 & 24 hours before retrieval. Retrieved 29 eggs. Did a freeze all cycle. 16 made it freeze. Came back the next month for transfer. Did and HCG wash and acupuncture. Transferred 2- 4AA embryos and am pregnant!
Describe your experience with your monitoring appointments.
I am a travel patient so I monitored at my local ob/gyn
Describe the costs associated with your care under Robert Kiltz.
$3900 for IVF with ICSI, assisted hatching, embryo storage for 1 year. $250 for frozen transfer $50 for HCG wash
10
Doctor
Robert Kiltz
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Male Factor, Uterine Fibroids, Immunological
8
We bought our plane tickets, booked a hotel then waited for them [CNY Fertility Center] to call or send us a med list. Nothing came. Finally we called them and they told us it’s too late to start a cycle this month. We lost all the money from the tickets. Our first retrieval, we didn’t know they called in several refills on our meds. Well we ran out of Gonal the day before trigger. So we called them and they said it’s too late to get it overnighted so we had to pay OOP $1000 at a local pharmacy.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Male Factor, Uterine Fibroids, Immunological
8
Describe your experience with CNY Fertility Center.
This is the most amazing clinic you’ll ever go to. It feels like a high end spa. You get your Accupuncture treatments right there, there’s free fertility yoga, and it’s beautiful. Like the four seasons or something
During treatment, did you feel like you were treated like a number or a human?
He was willing to give us all the help we needed and volunteered to do more without us having to ask. That means a lot when you’re under the duress of fertility treatments.
Describe your experience with the nursing staff.
Having lived close to the clinic and far from it, I got to work with 2 different “teams”. The regular on site team is amazing- communicating well, experienced, caring. The travel team, well, they’re pretty bare bones. If you’re commuting to the clinic from another state then you get the travel team. I admit it’s a challlenge on their part to provide patient care over the phone so you can’t really expect much, but they really should try to bridge the gap somehow and they don’t. They are either too busy or don’t realize that you’re not getting any care from whichever facility you’re monitoring with. If you’re not doing a retrieval or transfer they don’t answer your phone calls some days. Some of the nurses have no idea what a protocol is or what to do. Your guess is often better than theirs. Your discharge to your ob when you do get pregnant is- they don’t email you anymore. I have to say my miscarriage might not have happened if I was prepared for leaving the clinic and what to do with my meds. I had to ask a bunch of times which meds to take after leaving. I didn’t agree with what they said, but it’s hard to advocate for yourself over email. A phone call could clear up a lot
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Canceled a cycle due to clinic error
How was your experience with Robert Kiltz?
Out of the box thinker, kind and fun to be around. He made me feel comfortable with the process. He did my lapro surgery and after explained very thoroughly what is going on. He didn’t seem rushed at all to get to the next patient. He went in and visited with my family while I was recovering. He was willing to treat things proactively which I really appreciated. Too often with fertility doctors want you to fail first. They wouldn’t do that with any other disease. They wouldn’t wait till you get pneumonia to give you antibiotics. They wouldn’t make you break your arm twice before putting a cast on. Kilts did all the testing that they usually wait until you have 2 miscarriages. We only had one but he wanted to do everything. I wish we went to him sooner is my only regret. So many other doctors I’ve consulted with said they wouldn’t even have done the testing it’s so insulting.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Just do your research. He doesn’t recommend PGS testing but if you want it then make it happen.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
My first protocol was the standard antagonist protocol. Stimmed with cetrotide and gonalf only. We were on a budget so he let us skip the menopur.
Describe the costs associated with your care under Robert Kiltz.
Self pay $7000 including bare bones meds and a surgery. Not including airfare, etc. That is for 1 retrieval and 2 transfers
8
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
N/A
Age
Treated
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Uterine Fibroids
N/A
They [CNY] are WAY too busy. I hate to say they should turn patients away but when you make it a point to treat anyone who comes to you, you either need to be open more hours or add a second location or more staff or SOMEthing. I never see the same person from visit to visit and I'm pretty sure everyone from the receptionist to Dr. Kiltz doesn't know who I am or what my issues are...here are great some great nurses but then there are others who don't exactly inspire a lot of confidence,
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Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Uterine Fibroids
N/A
Describe your experience with CNY Fertility Center.
They are WAY too busy. I hate to say they should turn patients away but when you make it a point to treat anyone who comes to you, you either need to be open more hours or add a second location or more staff or SOMEthing. I never see the same person from visit to visit and I'm pretty sure everyone from the receptionist to Dr. Kiltz doesn't know who I am or what my issues are. They only find out moments before coming into the room because they look at my chart, and it takes a lot for me to trust that they're reading it completely and accurately and not just flying through the appointment to get to the next of a dozen patients waiting.
During treatment, did you feel like you were treated like a number or a human?
I saw a different nurse or nurse practitioner each time I had an appointment, and only twice did we see a doctor for his opinion during an appointment. They have no limit on appointments at specific times so you can tell them whenever you want to come in and they let you, which means sometimes the waiting room is completely full as well as the parking lot and you can wait more than 30 minutes to be seen.
Describe your experience with the nursing staff.
There are great some great nurses but then there are others who don't exactly inspire a lot of confidence, especially when they write down an appointment on a piece of paper and forget to put it into the computer system so you show up and no one is expecting you, or when they don't put results in the patient portal, or answer questions in the patient portal, or when they are less than experienced with a particular situation and instead of asking a colleague to verify their results they send you on your merry way with your hopes high, only to be dashed by a second visit the next day.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Robert Kiltz?
Dr. Kiltz is warm and welcoming and confident and he is able to make his patients feel confident in their course of treatment as well. He seems to have boundless energy. I only wish he was able to see patients for more than just retrievals, transfers and surgeries, as his insight and expertise is sometimes sorely needed.
8
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
No
Treatment
IVF, Donor Eggs
Diagnosis
Other
10
3900 for a single IVF , 9000 with known donor, 4000 for 4 add on donor eggs [at CNY Fertility]...Very nice facility in Syracuse. They have a lovely spa. The entire place is relaxing and welcoming. It is decorated beautifully. They have coffee and water to drink if you get thirsty. They offer acupuncture and massage. They can do simple surgeries there too. Like remove a tube or ovary. The prices cannot be beat. They offer financing as well up to two years. You will love it there.
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Age
Treated
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Other
10
Describe your experience with CNY Fertility Center.
Very nice facility in Syracuse. They have a lovely spa. The entire place is relaxing and welcoming. It is decorated beautifully. They have coffee and water to drink if you get thirsty. They offer acupuncture and massage. They can do simple surgeries there too. Like remove a tube or ovary. The prices cannot be beat. They offer financing as well up to two years. You will love it there.
During treatment, did you feel like you were treated like a number or a human?
I wasnt ignored like other clinics I spoke with, or actually "didnt" speak with. They are super kind.
Describe your experience with your nurse.
she answered my questions promptly. Helped me with anything i needed and was very nice. there was one that was of no help and her name was Katlyn Flint.
How was your experience with Robert Kiltz?
Dr Kiltz is a very kind and compassionate doctor that really cares about people more than his paycheck. He is good at what he does. He gives out his personal cell number to patients and we can contact him anytime which is a rarity these days. He got me pregnant and although I miscarried I am confident that next time will be the one that takes for the nine month long haul. He is wonderful.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Try not too worry to much and if it doesnt work the first time, dont give up hope. Sometimes it takes a few tries.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I was on the immune protocol which included, Prograf, Estrance, Progestrone (shots and suppositories), Lovenox, Prednisone, Pregnyl, Asprin, Vitamins, and another thing I took before transfer that started with a C. It was like 4 pills. I stayed in bed for 2 days after transfer even though Kiltz doesnt recommend it. I caught a bad cold the day of my transfer.
Describe the costs associated with your care under Robert Kiltz.
3900 for a single IVF , 9000 with known donor, 4000 for 4 add on donor eggs. Lowest prices in the field.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
I was extremely happy with clinic [at CNY-Syracuse] and staff at retrieval but not impressed with staff at transfer. Transfer staff was not thorough and I was not informed of what was happening. We were left in the room after transfer with no directions and no one checked on us for over 10 minutes. We ended up leaving the room and still no one checked on us. I had acupuncture before and after transfer which was great.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
Describe your experience with CNY Fertility Center.
I was extremely happy with clinic and staff at retrieval but not impressed with staff at transfer. Transfer staff was not thorough and I was not informed of what was happening. We were left in the room after transfer with no directions and no one checked on us for over 10 minutes. We ended up leaving the room and still no one checked on us. I had acupuncture before and after transfer which was great.
During treatment, did you feel like you were treated like a number or a human?
Dr. took the time to discuss protocol, medications, answer questions,.discuss results,.discuss next steps after miscarriage, and didn't rush us off the phone. Seemed genuine in his care for us and our wishes.
Describe your experience with the nursing staff.
The nurses I had talked with were very caring. There were times when I would get conflicting answers and was confused. Also, it is hard to get a hold of or get a call back from a nurse after leaving a message. I used the patient portal most of the time which I received faster results.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Armando Arroyo?
I only talked to him on the phone but he made us feel like we were important and not just another couple having issues. He was genuine and caring. He explained different options and the potential risks.
What one piece of advice would you give a prospective patient of Armando Arroyo?
He is very thorough and will repeat himself to ensure you understand what he is saying so just have patience
Describe the protocols Armando Arroyo used in your cycles and their degree of success.
350 gonal f , ldn, prednisone, cleocin, zpack, with bloodwork and ultrasound monitoring 3 days before trigger. Went to new york for egg retrieval. Started fresh transfer meds including progesterone and estradiol. Transferred 2 day 4 embryos. Successful pregnancy witg twins and miscarried at 7 weeks
Describe your experience with your monitoring appointments.
I was an out of state patient so I monitored in ohio and not in new York
Describe the costs associated with your care under Armando Arroyo.
$3900 plus monitoring and medications
8
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Immunological, Unexplained
10
The clinic [CNY] is very busy, I have never had any problems.. They were always very accommodating...I was a travel patient so we communicated thru the patient portal via internet.. Everytime I sent an email it was always answered by next day.. when I was in the office all the nurses were always nice and friendly.. I had medicine delivered there while I was there for transfer they went out of there way to locate it when it was late.. No bad experience with anyone
+ Read more
Age
Treated
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Immunological, Unexplained
10
Describe your experience with CNY Fertility Center.
The clinic is very busy, I have never had any problems.. They were always very accommodating even for my husband when he wanted a massage they worked him in when I was there.. I have heard some people have issues..
During treatment, did you feel like you were treated like a number or a human?
I was a travel patient to there office, every question I had was always answered on time and when I was in there office DRKiltz and his staff alway took there time and were friendly.. My local RE I felt like a number and they just wanted my money..DR Kiltz has made his personal number accessible to help with any concerns
Describe your experience with the nursing staff.
I was a travel patient so we communicated thru the patient portal via internet.. Everytime I sent an email it was always answered by next day.. when I was in the office all the nurses were always nice and friendly.. I had medicine delivered there while I was there for transfer they went out of there way to locate it when it was late.. No bad experience with anyone
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
How was your experience with Robert Kiltz?
Cny is a busy facility,but for each transfer he always took his time to come talk to me before the procedure and after.. One day me and my husband saw him walking thru the office and he stopped and talked to us like a friend and not a patient.. He does live video chats on fb to answer any questions you might have.. He explains ways to help and what he Turkey believes in.. He is like a regular person not just a DR..
What one piece of advice would you give a prospective patient of Robert Kiltz?
He is very passionate for the ivf field, and do your research but take all of his advice especially on the keto
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Bring this is my first ivf cycle I was on the standard protocol..Gonal 300 units daily,Lipton. Centroid,primed with omnitrope for 12 days prior to help with egg quality.. transfer-prednisone 10 mg daily, ldn 3mg daily, baby aspirin,estrace, endometrin.. when that failed we added in lovenox- and neuprogen for more of an immune protocol..
Describe the costs associated with your care under Robert Kiltz.
The cost for ivf there is $3900 that’s why I choose cny in the beginning.. I spent about $1200 on meds, travel expenses varied, I did hcg was-$100, embryo glue-100, intralipids infusion-$100
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
2 Egg Freezing, IVF
Diagnosis
Endometriosis, Uterine Fibroids
10
Ivf cycle is $3900 plus $850 for monitoring...I got mixed information from the nurses [at CNY Fertility Center] from time to time...My first cycle was a standard protocol 225 gonal 10 hcg with lupron and human growth hormone for 30 days prior to stimulation. I triggered with lupron 7 eggs retrieved 4 mature 2 frozen. My second cycle he increased dosage to 300 gonal 75 menopur triggering with lupron. Due to 4 surgeries in a year and only being 1 month post op 2 eggs were retrieved 1 was mature and 0 made it to freeze. For my frozen transfer I was on the immune protocol of estrace, endometrim, lovenox, neupogen, progesterone in oil, baby aspirin and progesterone.
+ Read more
Age
Treated
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing, IVF
Diagnosis
Endometriosis, Uterine Fibroids
10
Describe your experience with CNY Fertility Center.
Patience is key and be your own advocate to your care.
During treatment, did you feel like you were treated like a number or a human?
He has a caring personality and treats every patient as a person and the person they deserve to be treated like.
Describe your experience with the nursing staff.
I got mixed information from the nurses from time to time.
How was your experience with Robert Kiltz?
Dr. Kiltz took me on as a patient when I had a history of fibroids. He made sure I always saw him for appointments and ultrasounds. He was always available via phone and email after hours so when I had any concerns he could be reached in the evenings and weekends. When I was awaiting surgery he was always available to give me that peace of mind that I'd make it through the wait time. After surgeries he was available for any concerns with healing and to always check in to make sure I was feeling ok. No doctor would ever go to such measures to make sure their patients were taken care of.
What one piece of advice would you give a prospective patient of Robert Kiltz?
He may seem like he is in a hurry but that is his personality he truly wants the ultimate best for each and every patient. He wants to see everyone become a parent.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
My first cycle was a standard protocol 225 gonal 10 hcg with lupron and human growth hormone for 30 days prior to stimulation. I triggered with lupron 7 eggs retrieved 4 mature 2 frozen. My second cycle he increased dosage to 300 gonal 75 menopur triggering with lupron. Due to 4 surgeries in a year and only being 1 month post op 2 eggs were retrieved 1 was mature and 0 made it to freeze. For my frozen transfer I was on the immune protocol of estrace, endometrim, lovenox, neupogen, progesterone in oil, baby aspirin and progesterone.
Describe the costs associated with your care under Robert Kiltz.
Ivf cycle is $3900 plus $850 for monitoring.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
2 IVF, 1 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss
10
3900..for retrieval, icsi, anaesthesia, egg freezing for one year, assisted hatching, and transfers free up to a year...I can't speak for monitoring at the clinic. I was a satellite patient and I monitored in North Carolina versus monitoring in New York...The nursing staff is truly amazing. They are very prompt at returning phone calls and even better with the patient portal and returning emails. They always call to congratulate and follow up with you each step of the way. When we were at the facility, they made sure to treat you as if you were at home and to make you feel as comfortable as possible.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Black or African-American
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IVF, 1 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss
10
Describe your experience with CNY Fertility Center.
CNY Syracuse is a beautiful facility. There's an on-site Spa acupuncture and massage specialist. The waiting room is very soothing and relaxing. The staff is amazing and they always have a smile on their face.
During treatment, did you feel like you were treated like a number or a human?
Although Dr.Kiltz didn't personally do my retrieval on that day. He still made an effort to find us and check on us to see how everything went!
Describe your experience with your nurse.
The nursing staff is truly amazing. They are very prompt at returning phone calls and even better with the patient portal and returning emails. They always call to congratulate and follow up with you each step of the way. When we were at the facility, they made sure to treat you as if you were at home and to make you feel as comfortable as possible.
How was your experience with Robert Kiltz?
Dr.Kiltz is truly a god send! I have Never Meda Doctor Who personally gives out his cell phone number and personally responds to all calls and texts. He was there when we had simple questions about medicines and as I was going through my miscarriage hundreds of miles away. He didn't hesitate to call me when I sent the text just to give me some words of encouragement and so that he was updated on what was going on. From our first consultation we knew that he was the right doctor for us. He has so many suggestions and is willing to try every and anything to get you pregnant.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Keep your faith and keep an open mind. He's willing to go the extra mile and he will never turn anyone down regardless of their situation
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
In the beginning Dr kiltz suggested the keto diet to reduce inflammation in the body. He also suggested that we start a medicine LDN. His first goal was to remove any inflammation before proceeding with IVF. Afterwards we did the traditional meds gonal-f menopur cetrotide Lovenox and the few other things.
Describe your experience with your monitoring appointments.
I can't speak for monitoring at the clinic. I was a satellite patient and I monitored in North Carolina versus monitoring in New York.
Describe the costs associated with your care under Robert Kiltz.
3900..for retrieval, icsi, anaesthesia, egg freezing for one year, assisted hatching, and transfers free up to a year
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
5 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
The clinic [CNY - Syracuse] feels like a spa. Calm, inviting atmosphere. When you walk in you don't feel like you are there for some major medical procedure. The waiting room is comfortable and there's coffee. Consult rooms are comfortable and inviting.... IVF costs $3900 plus meds. Monitoring for IVF is 800(approx). FET are $250 for the first year plus meds. FET monitoring is $750. Acupuncture is $70... Nursing staff that i interacted with was kind and patient.
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Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with CNY Fertility Center.
The clinic feels like a spa. Calm, inviting atmosphere. When you walk in you don't feel like you are there for some major medical procedure. The waiting room is comfortable and there's coffee. Consult rooms are comfortable and inviting.
During treatment, did you feel like you were treated like a number or a human?
Dr, Kiltz is one of the kindest people I have ever met. When I was leaving the office one day I was visibly upset. It was the end of the day and he was sitting at a desk in the hallway working. I was trying desperately not to make eye contact. He could have easily brushed me off and let me leave. Instead he grabbed my hand and we went into a conference room where he talked with me for about 30 minutes about our plan moving forward.
Describe your experience with the nursing staff.
Nursing staff that i interacted with was kind and patient. They took the time to explain procedures and medications, as well as answer any questions that I may have. I had to bring my son to a few appointments and they were kind and engaged with him as well.
How was your experience with Robert Kiltz?
As mentioned in my previous answer Dr. Kiltz is incredibly kind and compassionate. He will answer questions via text, even after hours. He has always made me feel like my case is important to him, despite the fact that he is very busy.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Dr. Kiltz is very high energy, speaks quickly and can be a little over the top at times. He gets results and wants you to have the experience you're looking for, complete with a healthy baby, but it's important to note that he's busy and sometimes you need to wait to hear back from him.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Dr. Kiltz uses a variety of different protocols depending on the specific situation. He will generally recommend a keto diet to all patients. During my first IVF cycle I did a basic protocol. For my next cycle I am priming (diet and supplements for 60 days and then hgh for 30) and following an autoimmune protocol to help battle inflammation from PCOS.
Describe the costs associated with your care under Robert Kiltz.
IVF costs $3900 plus meds. Monitoring for IVF is 800(approx). FET are $250 for the first year plus meds. FET monitoring is $750. Acupuncture is $70 (bogo for transfer so you can do before and after for the same price)
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor
10
It [CNY - Syracuse] was wonderful.... def not a clinic full but more like a spa feel.... I love how it’s so warm and cozy rather than normal doc office set up. They offer massages and accupunctire as well as have a uterus 😂 hot tub to sit and relax by.... the music is so calming... I even noticed the lighting is much more dim which gives us calming feel.... Everyone was so great! You can tell it isn’t just a job for them and they love what they do.
+ Read more
Age
Treated
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with CNY Fertility Center.
It was wonderful.... def not a clinic full but more like a spa feel.... I love how it’s so warm and cozy rather than normal doc office set up. They offer massages and accupunctire as well as have a uterus 😂 hot tub to sit and relax by.... the music is so calming... I even noticed the lighting is much more dim which gives us calming feel..... my biggest thing for new patients would def just take it one day at a time..... always stay focused on in your end goal.... and Dr Kiltz and his staff Is amazing and you r def in good hands!
During treatment, did you feel like you were treated like a number or a human?
Our cycle didn’t go as planned and Kiltz will randomly call to check on us..... or call and say ok are we about ready to get the ball rolling again.... he honestly is genuinely concerned and his only goal is getting Bring home babies for his clients! He def was a God send for us.
Describe your experience with the nursing staff.
Everyone was so great! You can tell it isn’t just a job for them and they love what they do.
How was your experience with Robert Kiltz?
Everything about Dr Kiltz has been amazing.... from the random calls (after he has already left the office for the day) to check in since our cycle didn’t go well.... or calling w a pep talk.... he Has such a huge heard and is geunianlly concerned about each client and getting us our bring home baby..... he has def been a God send for us! Can’t wait to cycle again... hopefully in the near future
What one piece of advice would you give a prospective patient of Robert Kiltz?
Take one day at a time..... this journey is a lot... but keep your end goal always in the front of your mind..... once you get your bring home baby it will all Be worth it.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I was on the immune protocol and had gonal cetrotide menopur lupron baby aspirin Ldn vitamins..my next cycle he changed up a bit tho🙏🏻🙏🏻
Describe the costs associated with your care under Robert Kiltz.
The cost honestly is what made this possible as I don’t have insurance. In our home state in was 20,000$ if it works it works and if not pay it all again when @ CNY for cash payments it was only 3900$ plus Meds and monitoring.... even after traveling it was less than 10,000$ which is half.... and the doctor and team was amazing(def didn’t have the same vibe w my last RE) And they make it even more affordable by allowing payments to be made for up to 2 years w a small convience charge. And our next cycle he is waving a fee for us as our last cycle didn’t go well at all..... he has such a huge heart!
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
None, Other
10
My experience with the nursing staff [at CNY Fertility Center-Syracuse] was great, the nurses were always compassionate and always prompt to return a call. Only once did I have a call from someone who did not read my chart entirely prior to calling me and that resulted in an awkward moment but no harm done.... One thing I think can improve the patients experience with the clinic is perhaps having assigned nurses to each patient. While all the nurses are great it would be nice to develop a standing relationship with a one nurse. One nurse to know who I am and what I am doing along the way.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Latino
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
None, Other
10
Describe your experience with CNY Fertility Center.
The clinic overall, is big and is staffed well enough to treat the amount of patients that the clinic treats. My experience has been great but I know not everyone can say the same. One thing I think can improve the patients experience with the clinic is perhaps having assigned nurses to each patient. While all the nurses are great it would be nice to develop a standing relationship with a one nurse. One nurse to know who I am and what I am doing along the way.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kiltz is a man with great compassion. He provided me his cell phone number so I was able to call or text him whenever I had a question or concern. He also allowed me to be involved in creating my treatment plan. For example, if I heard of a medication that I wanted to try, he listened.
Describe your experience with the nursing staff.
My experience with the nursing staff was great, the nurses were always compassionate and always prompt to return a call. Only once did I have a call from someone who did not read my chart entirely prior to calling me and that resulted in an awkward moment but no harm done.
How was your experience with Robert Kiltz?
I absolutely adore Dr. Kiltz! I love how he cares more about his patient than the money. He really advocates for infertility. Before hearing of CNY I thought I would never be able to afford IVF but Dr. Kiltz makes sure everyone can afford treatment even if he means utilizing a payment plan. He dedicates all of his time to his craft and will make sure his patients are happy so long as he can help it. I specifically remember a Saturday morning when I was feeling very down having just been diagnosed with a blighted ovum. I had sent him a text message expressing my concern over whether or not I’d ever have a chance to be pregnant and on that very morning while he was off from work he called me and comforted me and told me as long as I wasn’t giving up neither was he. That moment truly touched my heart.
What one piece of advice would you give a prospective patient of Robert Kiltz?
I would say you will be in good hands, just trust the process!
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I had did a immune protocol, using lovenox, baby aspirin, intralipids, i stunned with 225 gonal f and 75iu of menopur. I stimmed for 9 days and retrieved on the 11th day. Everything went perfect as I wound up with 22 eggs retrieved and 15 embryos!
Describe the costs associated with your care under Robert Kiltz.
My bill so far with CNY cape up to $5,425 with the cycle and extras I added for transfer
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
8
The clinic [CNY] looks like a spa. They put us in a private room with a couch to wait prior to retrieval so we wouldn't have be out waiting in the waiting room which was nice. They also have their wellness center attached which is nice. My only minor complaint about the clinic is the length of time I had to wait in the "operating" room prior to my retrieval...I dealt primarily with the nursing staff. They are very well informed. You can communicate with them via phone or email through the online portal system. They were quick to respond to both phone and the email system, though it was frustrating at times when I would call and always have to leave a message.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
8
Describe your experience with CNY Fertility Center.
The clinic looks like a spa. They put us in a private room with a couch to wait prior to retrieval so we wouldn't have be out waiting in the waiting room which was nice. They also have their wellness center attached which is nice. My only minor complaint about the clinic is the length of time I had to wait in the "operating" room prior to my retrieval. I sat in that room for more than 30 minutes without anyone telling me what we were waiting for. I was very anxious and just sitting there was difficult for me, especially since I was completely alone.
During treatment, did you feel like you were treated like a number or a human?
I am doing my IVF with CNY as a global travel client, which means I'm traveling to the clinic from a different state. I never met or spoke with Dr. Corley other than the day of the egg retrieval. Our meeting was very brief. He asked me how many follicles we had and then told me a little about the procedure. He seemed nice, but with so little interaction it's hard to really judge
Describe your experience with the nursing staff.
I dealt primarily with the nursing staff. They are very well informed. You can communicate with them via phone or email through the online portal system. They were quick to respond to both phone and the email system, though it was frustrating at times when I would call and always have to leave a message.
What specific things went wrong at this clinic?
  • Lost paperwork
How was your experience with David Corley?
Since we're traveling to the clinic I again don't feel like I can give the best review. I wish I had more of an opportunity to speak with him in the days prior to the egg retrieval, or even a follow-up from him after, but this was all done by nursing staff.
Describe the protocols David Corley used in your cycles and their degree of success.
I don't know that Dr. Corley actually put together the protocol, but here's what it was. We did a natural cycle, so just started based on the start of the my menses. I had a baseline labs and U/S done on CD 3 and then started meds on CD 4. I did 300IU of Gonal-f and 150IU of menopur. On stims day 6 (CD 9) I added 0.25mg cetrotide. I had more bloodwork and U/S on stims day 8 (CD 11). I then received a call that day that retrieval would be on CD 14. We triggered with Lupron (I can't remember the dose) at 1am on CD 13 and then did a second Lupron trigger at 1pm on CD 13. We had 6 decent sized follicles with several smaller ones (total of 11) noted at the stims day 8 u/s. We collected 5 eggs, 3 were mature and fertilized. 3 grew to day 3 and were of fair quality. We froze all 3 on day 3
Describe the costs associated with your care under David Corley.
We decided to go with CNY because of their discounted costs. Insurance covers nothing for us for IVF. My monitoring was done in CA. The costs of that were $300 and $419 for the 2 different appointments. Some of my meds were donated by friends, but we did spend about $2000 on meds. We had to travel to CNY which cost us about another $2000. The cost of the IVF was $3900 this included anesthesia, retrieval, FET for a year and storage for a year.
5
Doctor
David Corley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Be prepared to advocate for yourself. Since there is a high volume of patients [at CNY-Syracuse], you must know your protocol and understand the process. You can’t rely on Dr. Kiltz to walk you through each and every step because with his number of patients that would be impossible....Strengths is that is an extremely well kept and modern facility, as well as being low cost. Weakness is that you must advocate for yourself and know what steps need to be taken because you are more of a number to them.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with CNY Fertility Center.
Strengths is that is an extremely well kept and modern facility, as well as being low cost. Weakness is that you must advocate for yourself and know what steps need to be taken because you are more of a number to them.
During treatment, did you feel like you were treated like a number or a human?
I felt somewhat like a number but I had expected that. I knew I was going to a clinic with a high volume of patients and that I would be dealing primarily with the nurses. So although I was treated more as a number, I was okay with that and had expected it.
Describe your experience with the nursing staff.
The nursing staff was very good and knowledgeable. You dealt mostly with different nurses each time you call, but they were always able to open your file and help.
How was your experience with Robert Kiltz?
I thought Dr. Kiltz was extremely nice and had the patients best interest in mind. After my transfer, he held our hands and said a prayer with us, which showed that he really cared. I was extremely happy with the care and outcome I received while being a patient of Dr. Kiltz
What one piece of advice would you give a prospective patient of Robert Kiltz?
Be prepared to advocate for yourself. Since there is a high volume of patients, you must know your protocol and understand the process. You can’t rely on Dr. Kiltz to walk you through each and every step because with his number of patients that would be impossible.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Dr. Kiltz decided that we could just straight to An IVF cycle which i was very happy about. I had previously done 4 rounds of Clomid, 2 IUIs with injetibles, had a HSG test, and had done a laparoscopy. Given this information, he agreed with my desire to try IVF.
Describe the costs associated with your care under Robert Kiltz.
The costs were amazing and affordable. CNY is one of the lowest cost providers in the country but still provide exceptional care.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Endometriosis, Male Factor
10
I am a travel patient [at CNY] so I use the travel team nurses. I've spoken to Becky, Kate, Greta, Donna, and Trish. They're all wonderful in their own unique ways...This clinic offers care at a self pay cost that is pretty much unbeatable. There are times when results don't get to the clinic super fast because i'm a travel patient or when I call and I get the answering machine. However, this place is significantly better to communicate with than my last RE office. The Syracuse facility is beautiful and the staff have always been so caring and wonderful.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IVF
Diagnosis
Endometriosis, Male Factor
10
Describe your experience with CNY Fertility Center.
This clinic offers care at a self pay cost that is pretty much unbeatable. There are times when results don't get to the clinic super fast because i'm a travel patient or when I call and I get the answering machine. However, this place is significantly better to communicate with than my last RE office. The Syracuse facility is beautiful and the staff have always been so caring and wonderful.
During treatment, did you feel like you were treated like a number or a human?
Dr. Corley always talks to his patients with knowledge and doesn't talk down to them. He's very comprehensive in his explanations and I always go away knowing so much more. At the end of our last transfer we all held hands and had a nice moment of peace and hopefulness. He's also a pretty fun guy. I think the first time I met him he fist bumped me before my retrieval. He seems to truly enjoy what he does.
Describe your experience with the nursing staff.
I am a travel patient so I use the travel team nurses. I've spoken to Becky, Kate, Greta, Donna, and Trish. They're all wonderful in their own unique ways.
How was your experience with David Corley?
Dr. Corley is extremely knowledgeable and has no problem explaining any process or reasoning with great detail. He is kind, patient, and a very warm person. He's also realistic and forthcoming and isn't going to try to gloss over the things a patient may not want to hear.
What one piece of advice would you give a prospective patient of David Corley?
At CNY so many people want to see Dr. Kiltz because he's the face of the clinic in so many aspects. Although Dr. Kiltz is an amazing man I feel like I received the type of care that is best for me from Dr. Corley and I prefer Dr. Corley.
Describe the protocols David Corley used in your cycles and their degree of success.
My first protocol was given to me by a different doctor at the clinic. My first consult with Dr. Corley was after a failed frozen transfer with a natural cycle. He had me add Prograf to the protocol, and I was offered the option of using intralipds which I accepted.
Describe your experience with your monitoring appointments.
I was a travel patient so I didn't use the monitoring at CNY. However, I will say their price for monitoring per cycle is unbeatable. I wish I could have used them but the office was too far away.
Describe the costs associated with your care under David Corley.
$3900 to the clinic for retrieval and all 3 transfers combined. 1 transfer was not done by Dr. Corley. I also paid approximately $5000 for medications.
10
Doctor
David Corley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
Treated
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Unexplained
2
The staff [at CNY Fertility Center] often did not call with results. We usually checked their online patient site or called them to ask for results. In one cycle, the priming medications caused me to miss a period (which has never happened in my life) and nurses gave conflicting information on what this meant for starting my next cycle...The clinic MAXED OUT my insurance coverage of $35K in 2 cycles.
+ Read more
Age
Treated
Success with this Doc
No
Race
East Asian
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Unexplained
2
Describe your experience with CNY Fertility Center.
The best part of the clinic was the receptionists - they were very friendly and knew me by name. However, the rest of the clinic felt very impersonal every single time. Our main concern was not having a primary doctor who understood our case at all times and talked to us throughout the process. We saw different nurses every visit and barely ever talked to Dr. Kiltz. In retrospect, maybe we need to be driving the coordination and insisting on who we saw but we didn't know what we were missing until we started to call around and get second opinions.
During treatment, did you feel like you were treated like a number or a human?
My appointments always felt very rushed. Each time I went, I had a different nurse but they were always very brisk. The nurses who did the ultrasounds never explained what they were seeing unless I asked. I had to be aggressive in asking questions throughout the process because I quickly learned that they would not offer any details. This was hard for me as it was my first IVF experience and did not always know what to ask.
Describe your experience with the nursing staff.
I saw a different nurse every time and they often brought in nurses-in-training. They were very brisk and routine. In general, when I asked questions, they were happy to answer or find another nurse to help if needed, but they did not elaborate beyond the minimum. Since the nurses were working "as a team" and not assigned to me specifically, I felt that they did not know my case or situation. For example, the clinic is 1.5 hours from my house and I travel a lot for work so it was very difficult to schedule these appointments. After one appointment, the nurse told me that I would need to wait a few more days before starting my cycle but by the end of the day, she made a change in plans and said I could start immediately. I was already out of state on a business trip based on her initial direction so that was another inconvenience to juggle. Overall, I felt like the nurses were nice but they acted on auto-pilot.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Robert Kiltz?
The first time I spoke with Dr. Kiltz was during my debrief call after my first failed cycle. I thought his tone was very aggressive and almost impatient. The feedback he gave was generic and I felt that he could’ve said most of these things before I had gone through the cycle (eg. start a keto diet, etc). After the second failed cycle, it took a month to get a debrief call scheduled with Dr. Kiltz and his main feedback was that maybe we could've done the egg retrieval a day earlier. (At the time of trigger, I had actually asked the nurse if we were waiting too long because it was across a weekend and an extra day longer than my previous cycle but she said they had to make it Monday b/c they were not open for retrievals on Sundays.) Overall, I just felt like Dr. Kiltz and his staff had no plan that was actually based on me - everything seemed generic or “let’s try it and see”.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Be very proactive - do your own research ahead of time and ask a lot of questions. Get second opinions.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
General protocol for my 2 cycles: Gonal-F (300), Menopur (150), Prednisone (5), Cetrotide (.25), Lupron trigger. Before starting my second cycle, Dr. Kiltz prescribed 3 things: keto diet, laparoscopy/hysterscopy and a 1 month priming period. When I asked if the laparoscopy/hysteroscopy were necessary or if I showed any signs for concern, he said no but it was just to rule out any risks. There were no significant issues found and in the end, I'm not sure it was necessary but I guess it ruled out other complications. The priming month included a growth hormone (Omnitrope, 6 units/day) which he said had shown great results and estrogen (2 mg/day). I ended up taking it for 6 weeks because it caused me to miss my period and when I called to ask about it, the nurses said to keep taking it and waiting... Finally, they decided to start the cycle but my results were much worse than the first - only 3 eggs retrieved even though the nurses had predicted ~10 during stimulation.
Describe the costs associated with your care under Robert Kiltz.
The clinic MAXED OUT my insurance coverage of $35K in 2 cycles. I've heard that they offer low cost options but maybe that's only when you pay out of pocket. My problem is that I asked the billing dept if I was getting close to the limit and they said "No, not even close!" I only found out through my insurance that they had reached the limit.
1
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
Yes
Treatment
2 IUI, 1 Egg Freezing, IVF
Diagnosis
PCOS
9
I often had to call them [nurses at CNY Fertility Center] if I hadn’t heard from them by 4:30 and see if my labs were received, and I would be told they were not (despite my monitoring center swearing they’ve been sent multiple times) and have to track them down and have them resent. Many times I wouldn’t get results till the next business day. I’ve had to wait over the weekend for beta results done on a Friday. It was very frustrating for sure.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
East Asian
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 Egg Freezing, IVF
Diagnosis
PCOS
9
Describe your experience with CNY Fertility Center.
Absolutely beautiful clinic, I loved the atmosphere and the effort that was put into keeping patients calm and relaxed. I would absolutely recommend their facility. The healing arts side even offers regular spa treatments! I felt so pampered the day of embryo transfer.
During treatment, did you feel like you were treated like a number or a human?
I do feel that at times, the patient load is higher than it should be, because I often had to advocate for my own care (noticing errors in medication instructions, ensuring my lab results were being inputted into my portal) but when you’re face to face with the doctors and nurses, they do show genuine care and compassion that I never received elsewhere.
Describe your experience with the nursing staff.
The nurses are very kind and compassionate during appointments and procedures. However, you will have to stay up on them if you want to receive your stat results same day. I often had to call them if I hadn’t heard from them by 4:30 and see if my labs were received, and I would be told they were not (despite my monitoring center swearing they’ve been sent multiple times) and have to track them down and have them resent. Many times I wouldn’t get results till the next business day. I’ve had to wait over the weekend for beta results done on a Friday. It was very frustrating for sure.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Lost results
  • Provided conflicting information
How was your experience with Robert Kiltz?
Dr. Kiltz is genuine and caring, his bedside manner is remarkable. I do we could have seen him more during treatment and had more time to discuss things. I also wished we spent less time talking about the Keto diet and more about my history and treatment plan during my initial consult.
What one piece of advice would you give a prospective patient of Robert Kiltz?
He does have different approaches, and they are successful, but definitely take the time to advocate for yourself and speak up if you have any concerns or questions!
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
150 Gonal F, 75 Menopur. I have PCOS and high AMH. We retrieved just over 30 eggs, and froze 15 embryos on day 5. We did a FET in the following cycle.
9
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
Treated
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Unexplained
2
The staff [at CNY] often did not call with results. We usually checked their online patient site or called them to ask for results. In one cycle, the priming medications caused me to miss a period (which has never happened) and nurses gave conflicting information on what was happening and what it meant for my next cycle....The best part of the clinic was the receptionists - they were very friendly and knew me by name. However, the rest of the clinic felt very impersonal every single time. Our main concern was not having a primary doctor who understood our case at all times and talked to us throughout the process. We saw different nurses every visit and barely ever talked to Dr. Kiltz.
+ Read more
Age
Treated
Success with this Doc
No
Race
East Asian
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Unexplained
2
Describe your experience with CNY Fertility Center.
The best part of the clinic was the receptionists - they were very friendly and knew me by name. However, the rest of the clinic felt very impersonal every single time. Our main concern was not having a primary doctor who understood our case at all times and talked to us throughout the process. We saw different nurses every visit and barely ever talked to Dr. Kiltz. In retrospect, maybe we need to be driving the coordination and insisting on who we saw but we didn't know what we were missing until we started to call around and get second opinions.
During treatment, did you feel like you were treated like a number or a human?
My appointments always felt very rushed. Each time I went, I had a different nurse and they were always very brisk. The nurses who did the ultrasounds never explained what they were seeing unless I asked. I had to be aggressive in asking questions throughout the process because I quickly learned that they would not offer any details. This was hard for me as it was my first IVF experience and did not always know what to ask.
Describe your experience with the nursing staff.
I saw a different nurse every time and they often brought in nurses-in-training. They were very rushed and routine. In general, when I asked questions, they were happy to answer or find another nurse to help if needed, but they did not elaborate beyond the minimum. Since the nurses were working "as a team" and not assigned to me specifically, I felt that they did not know my case or situation. For example, the clinic is 1.5 hours from my house and I travel a lot for work so it was very difficult to schedule these appointments. After one appointment, the nurse told me that I would need to wait a few more days before starting my cycle but by the end of the day, she made a change in plans and said I could start immediately. I was already out of state on a business trip based on her initial direction so that was another inconvenience to juggle. Overall, I felt like the nurses were nice but they acted on auto-pilot.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
How was your experience with Robert Kiltz?
The first time I spoke with Dr. Kiltz was during my debrief call after my first failed cycle. I thought his tone was very aggressive and almost impatient. The feedback he gave was generic and I felt that he could’ve said most of these things before I had gone through the cycle (eg. start a keto diet, etc). After the second failed cycle, it took a month to get a debrief call scheduled with Dr. Kiltz and his main feedback was that maybe we could've done the egg retrieval a day earlier. (At the time of trigger, I had actually asked the nurse if we were waiting too long because it was across a weekend and an extra day longer than my previous cycle but she said they had to make it Monday b/c they were not open for retrievals on Sundays.) Overall, I just felt like Dr. Kiltz and his staff had no plan that was actually based on me - everything seemed generic or “let’s try it and see”.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Be very proactive - do your own research ahead of time and ask a lot of questions. Get second opinions.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
General protocol for my 2 cycles: Gonal-F (300), Menopur (150), Prednisone (5), Cetrotide (.25), Lupron trigger. Before starting my second cycle, Dr. Kiltz prescribed 3 things: keto diet, laparoscopy/hysterscopy and a 1 month priming period. When I asked if the laparoscopy/hysteroscopy were necessary or if I showed any signs for concern, he said no but it was just to rule out any risks. There were no significant issues found and in the end, I'm not sure it was necessary but I guess it ruled out other complications. The priming month included a growth hormone (Omnitrope, 6 units/day) which he said had shown great results and estrogen (2 mg/day). I ended up taking it for 6 weeks because it caused me to miss my period and when I called to ask about it, the nurses said to keep taking it and waiting... Finally, they decided to start the cycle but my results were much worse than the first - only 3 eggs retrieved even though the nurses had predicted ~10 during stimulation.
Describe the costs associated with your care under Robert Kiltz.
The clinic MAXED OUT my insurance coverage of $35K in 2 cycles. I've heard that they offer low cost options but maybe that's only when you pay out of pocket. My problem is that I asked the billing dept if I was getting close to the limit and they said "No, not even close!" I only found out through my insurance that they had reached the limit.
2
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS, Unexplained
10
The staff at CNY fertility in SYRACUSE were nothing shy of amazing. They were kind, patient and caring. I have never experienced such a warm welcoming feeling with any other doctor or clinic before coming to CNY fertility. The entire staff makes you feel like family.... The rooms are relaxing and make you feel like you are at a spa or retreat in a luxury resort. The staff goes above and beyond to ensure you are happy and comfortable.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS, Unexplained
10
Describe your experience with CNY Fertility Center.
The facility it self is clean to even the most OCD person like myself. The rooms are relaxing and make you feel like you are at a spa or retreat in a luxury resort. The staff goes above and beyond to ensure you are happy and comfortable. Although some of the ideas the doctors encourage seem a bit far fetched or silly, there is some voodoo or magic to it because the success rates are there. When I first became a patient of CNY fertility I was blown away by their staff and facility but then over time they advanced even more and became even more amazing which is hard to believe.
During treatment, did you feel like you were treated like a number or a human?
Dr. Corley’s bedside manner was beyond wonderful. He is kind, gentle, has a good sense of humor, passionate and caring. Words cannot describe how thankful I am for him.
Describe your experience with the nursing staff.
The staff at CNY fertility in SYRACUSE were nothing shy of amazing. They were kind, patient and caring. I have never experienced such a warm welcoming feeling with any other doctor or clinic before coming to CNY fertility. The entire staff makes you feel like family.
How was your experience with David Corley?
Dr. Corley was amazing beyond words. I have 0 complaints and would have him perform further treatments in a heartbeat. Dr. Corley showed compassion and kindness during the most challenging time of my life. He held my hand and put my nervous at ease. He was professional and always took the time to explain procedures in a manner that a Non-medical person would understand. He performed my IVF on July 4, and even though it was a holiday...he expressed no sense of rush or urgency with anything. He was sensitive to our needs and addressed all of our concerns throughly. Never was he unprofessional, insincere or unkind. He is a perfect fit for this field. I wish more doctors were like him.
What one piece of advice would you give a prospective patient of David Corley?
I would tell them to be patient, and trust Dr. Corley. Give him a chance to work his magic.
10
Doctor
David Corley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
Male Factor, PCOS, Uterine Fibroids
10
The only issue I had [with CNY Fertility] was more with the report on my embryos. I didn’t receive a call about how my embryos were doing on Day 5 before they were frozen. But I was able to message the embryology team and got a response within 24 hours and was given the information I needed...I spent more than those who live closer because I was a travel patient. This meant that my monitoring was done locally so the cost was higher than it would have been if I had gone to CNY for monitoring.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European, Native American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
Male Factor, PCOS, Uterine Fibroids
10
Describe your experience with CNY Fertility Center.
I think CNY does an amazing job at making us feel like we are family. They have never made it seem like we are just a number, or an amount in their pockets. They tailor the protocol to each patient and they don’t batch their patients. They work around our cycles so that they aren’t manipulating our bodies any more than they have to. They are very open and explain to you what they think would be best for you when it comes to the protocol or whether to do a fresh or frozen transfer. But at the same time, they are open to listening to what you feel and think. They will change your protocol of it doesn’t work the first time instead of trying the same thing over and over. They are open to the new techniques and technology and are always learning more. They also believe in a holistic approach combined with the IVF treatment. There are times with the communication isn’t the best or it’s hard to reach the nurse staff due to the number of patients they do see. It can get frustrating at times too. However, I felt this communication issue was no different than I experienced with the past 2 fertility doctors I dealt with.
During treatment, did you feel like you were treated like a number or a human?
Every time I spoke with him or anyone of the staff member, they knew who I was and what my history was. I never felt like I had to explain things multiple times or remind them of what my protocol was.
Describe your experience with your nurse.
I have been coordinating with kris for the protocol and after each monitoring appointment. When I have questions, she is the one I go to. I am a travel patient so my monitoring is done locally as opposed to being done there. However, Kris has still been a huge roll in making sure the results are in on time and that I received instructions the same day. There were times that I felt the communication could have been better but for the most part, I am very pleased with Kris and how hard she works. I dealt with another nurse the day of retrieval and her name was Deanna, not sure last name. She was amazing and made sure I was comfortable at all times. I was super nervous and she made a point to check on my frequently and made conversation to take my mind off of the procedure. She made the ER so much easier to get through.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Robert Kiltz?
Dr Kiltz has been very open with us on what to expect. He has given out his personal cell number so that we can reach him anytime, no matter what. He opens himself up to help us with anything. He lets us be a part of the process every step of the way. He even does live chats where he answers questions, every couple weeks. I had another doctor do my retrieval (Dr. Corley) and Dr. Kiltz still stopped in my room before I left, to make sure everything went well and to see how I was doing. He cares about each of his patients and wants to do everything he can to help us become parents. I love that he goes to training seminars to learn more about advanced technology or new techniques to help each of us. He doesn’t give everyone the same protocol and expect it to work. He sits down and figures out what would work best for us and our particular fertility issues.
What one piece of advice would you give a prospective patient of Robert Kiltz?
I would say to be willing to listen and be open about what you want. Dr. Kiltz wants to hear what you think or how you feel about certain things. Be prepared to be a part of the process, an advocate for yourself. He wants you to be involved.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I have not done a transfer with Dr. Kiltz yet, we are preparing for that very soon (a few weeks). For my Egg Retrieval, I was on 300u gonal-f and 150u menopur for 9 days. My trigger was 10,000u of pregnal as well as a double lupron trigger. I also took cetrotide to prevent ovulation before the trigger. I took a z-pak to prevent infection. I was also on LDN (3mg starting the month before stims), as well as prenatal, vitamin D (5000mg), and inositol. For transfer we will be doing PIO, endometrin, prograf, crione, baby aspirin, estradiol, zpak, LDN, prenatal, vitamin D, inositol, and will be doing an intralipids infusion before transfer. I am also taking levothyroxine due to hypothyroidism. The LDN is used to help with inflammation. The intralipids is used to prevent NK cells from causing a miscarriage.
Describe the costs associated with your care under Robert Kiltz.
I spent more than those who live closer because I was a travel patient. This meant that my monitoring was done locally so the cost was higher than it would have been if I had gone to CNY for monitoring. I also had to pay for travel expenses like gas and hotel stays. As for the clinic themselves, the only cost I had with them was the IVF fee of $3900 (out of pocket price). I also went to them for preconception testing and spent around $900. My total costs were around $10,000 which still was about $10,000-15,000 cheaper than any of the clinics where I live.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Other
8
I think they [CNY] know what they are doing, their pricing is affordable compared to most clinics. The only downside is that they have a lot of patients so it can feel at times like you are just a number. I think this also comes with being an out of town patient....Everyone at the clinic is very nice and supportive even though we do out of town monitoring so we only see them when we are there for a procedure.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Other
8
Describe your experience with CNY Fertility Center.
I think they know what they are doing, their pricing is affordable compared to most clinics. The only downside is that they have a lot of patients so it can feel at times like you are just a number. I think this also comes with being an out of town patient.
During treatment, did you feel like you were treated like a number or a human?
Everyone at the clinic is very nice and supportive even though we do out of town monitoring so we only see them when we are there for a procedure.
Describe your experience with the nursing staff.
I love the nursing staff. They are all helpful and friendly
How was your experience with Robert Kiltz?
He is very nice and competent, however, since we are out of town I have only met him twice when he was performing my egg retrevials. A different doctor did my frozen embryo transfer. I have had a phone consultation with another doctor after our failed frozen embryo transfer and he was very helpful. He suggested adding new medications . He also went over a plan of our second transfer fails.
What one piece of advice would you give a prospective patient of Robert Kiltz?
If you are out of town know that you can schedule free phone consultations with the doctors at CNY and I would recommend it
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I was on a high doses of Gonal and menopur since I have a low ovarian reserve at 33. They also had me take human growth hormone the month before and during my ivf cycles to boost my egg production. They are suggesting raising the amount of gonal if we do a third IVF cycle. My partner had two PESAs
Describe the costs associated with your care under Robert Kiltz.
3,900 for one ivf cycle including free transfers for a year. Doesn’t include monitoring which is approximately 800 for IVF. (Not sure for FET) and doesn’t include meds. 1100 for PESA. We did not do monitoring with them because we live out of state
7
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Other
10
I have very low AMH and most clinics wouldn't even consider letting me cycle. He [Dr. Robert Klitz] did. He tried me out on several protocols. He's very flexible and has had me done four different protocols trying to find one that works best for me.... Beautiful facility [CNY Fertility Center], I love that they accept anyone regardless of AMH, FSH, age, weight, sexual orientation, etc. This clinic gives EVERYONE the chance at parenthood.
+ Read more
Age
35
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Writer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Other
10
Describe your experience with CNY Fertility Center.
Beautiful facility, I love that they accept anyone regardless of AMH, FSH, age, weight, sexual orientation, etc. This clinic gives EVERYONE the chance at parenthood.
During treatment, did you feel like you were treated like a number or a human?
He gives all patients his cell phone number. He has answered my texts in the middle of the night telling me to go to the ER. After my chemical, he personally called in to check on me and see how I was doing. He is very encouraging and reminds us why we are doing what we are doing.
Describe your experience with your nurse.
Greta is amazing. Best nurse ever. She's on top of it and always takes whatever time she needs to in order to make sure you know what's going on. She's been on the phone with me over 45 minutes before. I adore her.
How was your experience with Robert Kiltz?
He's amazing. I've never seen a doctor like him. I switch to him after a bad experience with my local doctor and i couldn't be happier. This clinic is night and day. He gives out his cell number to all patients and answers as he can. I've seen him do amazing things for women.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Just try it. You won't regret it.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I have very low AMH and most clinics wouldn't even consider letting me cycle. He did. He tried me out on several protocols. First two got cancelled for poor response. Third, we retrieved. This last one, I ovulated through the certrotide sonwe converted to a timed intercourse cycle. He's very flexible and has had me done four different protocols trying to find one that works best for me.
Describe the costs associated with your care under Robert Kiltz.
$3900 per IVF cycle which includes ICSI, assisted hatching and all FEts for a year
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
2016
Success with this Doc
?
Treatment
15 IUI, 2 IVF, Donor Sperm
Diagnosis
PCOS
10
I think they [CNY] are a very good clinic they have lots of patients that are local and out of state I do believe they do a very good job of taking care of everyone without making anyone feel like just a number I do believe that there are some things that the nursing staff and doctors need to be on the same page with but overall the experience has been wonderful...They were very helpful always help you with any question I had putting things into my patient portal but I would need calling in prescriptions and never seemed frustrated or overwhelmed by how many times I called or how many times I had questions
+ Read more
Age
Treated
2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
15 IUI, 2 IVF, Donor Sperm
Diagnosis
PCOS
10
Describe your experience with CNY Fertility Center.
I think they are a very good clinic they have lots of patients that are local and out of state I do believe they do a very good job of taking care of everyone without making anyone feel like just a number I do believe that there are some things that the nursing staff and doctors need to be on the same page with but overall the experience has been wonderful
During treatment, did you feel like you were treated like a number or a human?
They were all very helpful and kinds really cared about me
Describe your experience with the nursing staff.
They were very helpful always help you with any question I had putting things into my patient portal but I would need calling in prescriptions and never seemed frustrated or overwhelmed by how many times I called or how many times I had questions
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Robert Kiltz?
Hey was very warm and friendly. Very helpful. Only thing is he is very very fast with his procedures. I always felt very comfortable. He is a very special guy! It's nice to find someone who cares more about you as a patient not just a number
What one piece of advice would you give a prospective patient of Robert Kiltz?
No question is stupid he is willing to help with anything you need
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
We used Gonal-F and Menopur for stimulation are use cetriotide as ovulation suppressor.i trigger with Lupron and hcg. I used pio, endometrium, estrodiol, prograf, prednisone, lovenox. I was able to get pregnant on FET but miscarried.
Describe your experience with your monitoring appointments.
I was an outside monitoring patient so I was monitored in my hometown not with CNY
Describe the costs associated with your care under Robert Kiltz.
The cost was for one IVF cycle $3900 and free embryo transfers for year as long as you had them from your retrieval
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
32
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Male Factor, PCOS
9
Far to travel to, but their hours are accommodating and open really early! They [CNY Fertility Ctr - Syracuse] help with medication, different options if insurance won't cover some of it or any of it. Many times they explained in detail how to make taking all the meds to be more manageable and not overwhelming.... [Nursing Staff] Awesome and hard working... Felt comfortable crying and being emotional with dr. And staff.
+ Read more
Age
32
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
Male Factor, PCOS
9
Describe your experience with CNY Fertility Center.
Far to travel to, but their hours are accommodating and open really early! They help with medication, different options if insurance won't cover some of it or any of it. Many times they explained in detail how to make taking all the meds to be more manageable and not overwhelming.
During treatment, did you feel like you were treated like a number or a human?
Felt like a human, but he was a very busy man. Felt comfortable crying and being emotional with dr. And staff.
Describe your experience with the nursing staff.
Awesome and hard working
How was your experience with Armando Arroyo?
I was not happy that going I to surgery the plan was to get rid of ALL my cysts no matter the size, but after looking inside he decided to leave 1 alone on my left side and when going back for an ultrasound before wanting to do an IUI, I had to wait another month because the cyst grew to be almost the size of my ovary. I was deviated and extremely angry that while I was under for ovarian drilling he did not do what we had planned.
What one piece of advice would you give a prospective patient of Armando Arroyo?
Research yourself, ask lots of questions, like with any doctor, and be VERY clear about what you want as the patient. Give them more info than you think you should give so they can hear and see the entire big picture!
Describe the protocols Armando Arroyo used in your cycles and their degree of success.
Ovarian drilling to get rid of my cysts to increase chances of pregnancy during the scheduled IUI the following month, but that was cancelled due to a huge cyst.
Describe the costs associated with your care under Armando Arroyo.
More than we thought, but could have been worse. Not looking forward to the expensive ivf.
8
Doctor
Armando Arroyo
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
Tubal Blockage, Unexplained
10
It’s the most peaceful and caring environment I’ve ever been in. Everyone remembers your name and what you’ve been through. I recommend it to everyone I come across who is in need.... I’ve always had amazing care at CNY. I was never worried about that. However during my most recent round of IVF I didn’t feel I got the attention that i did during my first round....I believe our first round of IVF (fresh transfer) was under 10k. Frozen transfer around 2k.
+ Read more
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
Tubal Blockage, Unexplained
10
Describe your experience with CNY Fertility Center.
It’s the most peaceful and caring environment I’ve ever been in. Everyone remembers your name and what you’ve been through. I recommend it to everyone I come across who is in need. I can’t say enough about what they’ve done for my family.
During treatment, did you feel like you were treated like a number or a human?
During my ectopic pregnancy/rupture scare.. he was a calming force. I was scared and he assured me everything would be ok and that I will still have another child.
Describe your experience with the nursing staff.
I’ve always had amazing care at CNY. I was never worried about that. However during my most recent round of IVF I didn’t feel I got the attention that i did during my first round. I had always seen a NP/PA? In the past for my ultrasounds. This time around nurses did them and there seemed to be some confusion when it came to my flow chart and what meds I would be on.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
How was your experience with Robert Kiltz?
Whenever Dr. kiltz comes into the exam room, I know something serious is about to happen. But I also know I will have the best care possible. He makes it clear that we will still achieve our goal, as we have before.
What one piece of advice would you give a prospective patient of Robert Kiltz?
To ask to see him specifically
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
The most recent decision that Dr. Kiltz Made regarding my treatment was to remove my tubes. As scary as that was to hear, I know they aren’t functioning and it will help me during my next round of IVF.
Describe the costs associated with your care under Robert Kiltz.
I believe our first round of IVF (fresh transfer) was under 10k. Frozen transfer around 2k.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
2 IVF, 2 Egg Freezing, 2 Embryo Freezing, Donor Eggs, Donor Sperm
Diagnosis
Unexplained
10
They [the nurses at CNY-Syracuse] were all amazing! Excellent communicators and very knowledgeable and compassionate.... We used donor embryos with donated sperm and egg. I don’t remember my entire protocol, but I know I had PIO shots, crinone, estrace. I did the Keto diet while doing my procedure. I did acupuncture before and after (at CNY), and then 4 days after transfer.... Total was $1675, plus medications. We matched privately with our donors.
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF, 2 Egg Freezing, 2 Embryo Freezing, Donor Eggs, Donor Sperm
Diagnosis
Unexplained
10
Describe your experience with CNY Fertility Center.
I don’t believe that there are any weaknesses. From the moment of your consultation, you are theirs. They remember your name, treat you with respect and really fight for you. They have a beautiful spa that I encourage you to use while your visiting. They are also the MOST reasonably priced clinic in the country.
During treatment, did you feel like you were treated like a number or a human?
When we walked in, we were treated kindly, with excellent customer service. Dr. KIltz was kind, gentle and very warm.
Describe your experience with your nurse.
They were all amazing! Excellent communicators and very knowledgeable and compassionate.
How was your experience with Robert Kiltz?
He’s absolutely amazing! He has excellent communication skills, speaks clearly and in a very understandable way to his patients. He is very well informed, educated and up to date with all new options and procedures. He’s open to new ideas, yet, has an excellent way of doing his own thing. He has excellent bedside manner. He has a very kind personality. He’s just a wonderful human being.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Have an open mind. It’ll be like nothing you’ve ever experienced in another fertility clinic. I had his cell phone number... what Dr. does that?!?
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
We used donor embryos with donated sperm and egg. I don’t remember my entire protocol, but I know I had PIO shots, crinone, estrace. I did the Keto diet while doing my procedure. I did acupuncture before and after (at CNY), and then 4 days after transfer.
Describe the costs associated with your care under Robert Kiltz.
Total was $1675, plus medications. We matched privately with our donors.
10
Doctor
Robert Kiltz
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39
Treated
2016
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor
10
Its a spa, need I say more! Very relaxing environment [CNY Fertility], friendly people who help you through the whole process! Waiting room is very inviting and cozy. I felt like I was on a vacation. They give you your own room to sit in while doing retrieval and make you feel as if your the only ones being treated!...Nursing staff has always been incredibly helpful to me and understanding....700 biopsy fee for pgs
+ Read more
Age
39
Treated
2016
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor
10
Describe your experience with CNY Fertility Center.
Its a spa, need I say more! Very relaxing environment, friendly people who help you through the whole process! Waiting room is very inviting and cozy. I felt like I was on a vacation. They give you your own room to sit in while doing retrieval and make you feel as if your the only ones being treated!
During treatment, did you feel like you were treated like a number or a human?
The other clinics we interviewed just mass produced everyone on the same cycle day where as Dr k at cny went off our own schedule.
Describe your experience with the nursing staff.
Nursing staff has always been incredibly helpful to me and understanding.
How was your experience with Robert Kiltz?
Dr Kiltz is awesome! I have and will continue to recommend him to everyone I see needing treatment. His clinic is affordable and they go out of their way to help you, whether it be treatment, counseling, or financial. The clinic is a spa so it feels very inviting. Dr kiltz's attitude is so up beat, he just makes you feel like a rock star going in.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Understand that it might not work the first time and that's ok because Dr Kiltz just wants everyone to get pregnant and will do anything to get you there. Financially he knows it might take two or three times to get there and keeps costs low.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Ivf#1 I did basic ivf, gonal f 300, menopur 150, cetrotide, and lupron. I got 8 eggs and two 5 day blasts. Ivf#2 gonal f 450, menopur 150, hgh for 30 days before to build egg quality, cetrotide, lupron/ hgh trigger. Got 11 eggs and 5 day 3 embryos.
Describe the costs associated with your care under Robert Kiltz.
3900 for retrieval billed to me, meds $3000, and 700 biopsy fee for pgs
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
6 IUI, Donor Sperm
Diagnosis
Unexplained
10
The clinic [CNY-Syracuse] is amazing with the best staff. The facility is beautiful. It is quiet and peaceful. Your privacy is respected. The office staff is always there to help. They get to know you as a person and not just a patient. The rooms are always clean and organized. The girls are gentle and guide you through every procedure.... The nurses are always sweet and caring. They are timely and well educated. They make me feel comfortable and always fun and a way to answer my questions.
+ Read more
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, Donor Sperm
Diagnosis
Unexplained
10
Describe your experience with CNY Fertility Center.
The clinic is amazing with the best staff. The facility is beautiful. It is quiet and peaceful. Your privacy is respected. The office staff is always there to help. They get to know you as a person and not just a patient. The rooms are always clean and organized. The girls are gentle and guide you through every procedure.
During treatment, did you feel like you were treated like a number or a human?
He was very personable and cared about how I was doing and how satisfied I was with the office and his staff.
Describe your experience with your nurse.
The nurses are always sweet and caring. They are timely and well educated. They make me feel comfortable and always fun and a way to answer my questions.
How was your experience with Robert Kiltz?
Dr kiltz is very knowledgeable, kind and caring. He ensures you have all the information you need and wants to make sure all of your questions are answered. He always makes his rounds around the office to greet everyone. He alsways has a smile on his face. If you aren't happy, he wants to know. Dr kiltz is amazing and I'm grateful for all he has done for my family.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Ask as many questions as you want and if you have more call.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I went in for bloodwork around d day three of my cycle. Started a series of medications which included letrozole. When my eggs were mature enough he told me to trigger between 7-9pm that night for insemination the following morning. Then endometrin or crinone after that.
Describe the costs associated with your care under Robert Kiltz.
Copayments for meds and some procedures. Overall, I didn't pay more than a few hundred dollars a cycle.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 34
Treated
2009 - 2010
Success with this Doc
?
Treatment
5 Fertility Medications
Diagnosis
Unexplained
10
[At CNY-Syracuse we did] IUI with Injectable medications for several cycles after a thorough initial workup. Two of 5 cycles yielded a positive pregnancy test, one lost a heartbeat at 7 weeks and one was chemical. Tried IVIG once for a suspected inflammatory process, but cycle was not successful.... Less like a medical facility and more welcoming. It takes some of the stigma away from such a sensitive issue. Lots to offer in treatment options. There is great effort taken to make options more affordable to patients as well as support groups.
+ Read more
Age
33 - 34
Treated
2009 - 2010
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 Fertility Medications
Diagnosis
Unexplained
10
Describe your experience with CNY Fertility Center.
Less like a medical facility and more welcoming. It takes some of the stigma away from such a sensitive issue. Lots to offer in treatment options. There is great effort taken to make options more affordable to patients as well as support groups.
During treatment, did you feel like you were treated like a number or a human?
One on one consultation and very warm and inviting atmosphere. Felt less like a medical facility
Describe your experience with your nurse.
She was available when I needed her and always showed kindness and compassion appropriate to the situation. Very approachable and knowledgeable in the field.
How was your experience with Robert Kiltz?
He is a very unique provider utilizing western and alternative treatment as well as dietary components. He is very devoted to his patients and a kind and uplifting soul. I was able to consult with him one on one mid treatment to adjust and modify treatments to assure I was comfortable with progress
What one piece of advice would you give a prospective patient of Robert Kiltz?
Be open to his methods. There are many facets to a successful journey and he supports many methods outside of the usual western medicine.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
IUI with Injectable medications for several cycles after a thorough initial workup. Two of 5 cycles yielded a positive pregnancy test, one lost a heartbeat at 7 weeks and one was chemical. Tried IVIG once for a suspected inflammatory process, but cycle was not successful.
Describe the costs associated with your care under Robert Kiltz.
All is laid out in cost prior to treatment and they offer in house financing for ivf
9
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
She [nurse at CNY - Syracuse] actually cared about me. ALL of me. Sometimes we would just chat about lives struggles. I never felt rushed or like I was a bother to her...The price is amazing for everything you get. I'm traveling 900 miles just to go there. They have dedicated travel teams to help navigate the system...
+ Read more
Age
38
Treated
2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with CNY Fertility Center.
The price is amazing for everything you get. I'm traveling 900 miles just to go there. They have dedicated travel teams to help navigate the system.
During treatment, did you feel like you were treated like a number or a human?
I have a dedicated nurse and travel team. They talk to me about everything and really help to ease my anxiety
Describe your experience with your nurse.
She actually cared about me. ALL of me. Sometimes we would just chat about lives struggles. I never felt rushed or like I was a bother to her.
How was your experience with Robert Kiltz?
He is great. He's giving me a chance even though I have diminished ovarian reserve worth my own eggs. I am so happy that with his protocol we ate getting ready to transfer one pgs normal embryo! He has protocols to help with my recurrent loss and I feel at ease with him. I've gotten to know alot of his clients in secret Facebook online groups and we are all having great success. He even gives us his CELL number! He actually answers you back!
What one piece of advice would you give a prospective patient of Robert Kiltz?
Just call for a free consult.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
He used an immune protocol for my autoimmune disorders and recurrent loss. I have DOR and got more eggs than I thought I would!
Describe your experience with your monitoring appointments.
I monitored off sight.
Describe the costs associated with your care under Robert Kiltz.
$3900 for retrieval, icsi, FET, storage for a year
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
41
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Other
10
It was a gorgeous space. Many relaxing programs and features. Comfort was key...They would forget to give me my plan/instructions, made me feel like I was working alone most of the time...They [CNY Fertility nurses] need better communication. They leave you to fend for yourself as if you know what you are doing...He [Dr. Robert Kiltz] was very personable and knowledgeable. I liked him. I am hoping for a positive result. He took the time to explain things, show me images and speak in plain English and that was a plus. I believe the doctors here are actually nicer than the staff at times.
+ Read more
Age
41
Treated
2016
Success with this Doc
Yes
Race
Black or African-American
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Other
10
Describe your experience with CNY Fertility Center.
It was a gorgeous space. Many relaxing programs and features. Comfort was key.
During treatment, did you feel like you were treated like a number or a human?
They would forget to give me my plan/instructions, made me feel like I was working alone most of the time
Describe your experience with the nursing staff.
They need better communication. They leave you to fend for yourself as if you know what you are doing
What specific things went wrong at this clinic?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Robert Kiltz?
He was very personable and knowledgeable. I liked him. I am hoping for a positive result. He took the time to explain things, show me images and speak in plain English and that was a plus. I believe the doctors here are actually nicer than the staff at times.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Do your research and ask a lot of questions. Don't take no for an answer because sometimes you know what's best
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
There were a lot of meds prescribed and I think they were prescribed to everyone instead of a case by case scenario. i was not impressed by that. If you chose other than what they wanted, the nurse kind of made you feel guilty.
Describe your experience with your monitoring appointments.
I did the global travel so my monitoring happened wherever I wanted it to be
Describe the costs associated with your care under Robert Kiltz.
3900 for ivf 4900 if you had a payment plan (single cycle)
8
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor
10
We were offered $3900 ivf cycle with free freezing and frozen transfers for a year [at CNY Fertility Center]. Medications were additional...The Syracuse office was a bit busy and the wait time was often long. If I had any questions, I could get a hold of someone quickly through the portal...Once, I had a nurse who must have been having a bad day. Every other time, I spoke with the nursing staff, they were amazing and compassionate.
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IVF
Diagnosis
Male Factor
10
Describe your experience with CNY Fertility Center.
The Syracuse office was a bit busy and the wait time was often long. If I had any questions, I could get a hold of someone quickly through the portal.
During treatment, did you feel like you were treated like a number or a human?
When thanking Dr. Kiltz for our pregnancy, he replied "you did this, I just helped." It was empowering.
Describe your experience with the nursing staff.
Once, I had a nurse who must have been having a bad day. Every other time, I spoke with the nursing staff, they were amazing and compassionate.
How was your experience with Robert Kiltz?
Dr Kiltz treated myself and my husband like he's known us forever and really had our best interest at heart. He invited my 3 year old to help with the transfer by holding something for him. I cannot say enough about how including her made us feel like such a big part of the process.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Do not be afraid to ask questions, because Dr Kiltz will answer it all. He's not like many doctors. He always makes time for his patients.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Dr Kiltz wanted us to use lovenox, but was fine with aspirin, due to our financial situation.
Describe the costs associated with your care under Robert Kiltz.
We were offered $3900 ivf cycle with free freezing and frozen transfers for a year. Medications were additional.
10
Doctor
Robert Kiltz
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
38
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
6
They [CNY - SYRACUSE] accept all patients and do not turn anyone away. They have reasonable rates so that makes them very busy...[Nurses] Always called back or responded to emails. Helped with finding cheaper meds or adjusting to a different med to make more affordable...$3900 package for one retrieval and transfers for one year if paid up front. They do have payment plans...All my monitoring was done locally at a different clinic
+ Read more
Age
38
Treated
2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
6
Describe your experience with CNY Fertility Center.
They accept all patients and do not turn anyone away. They have reasonable rates so that makes them very busy. Know your history, info and advocate for yourself
During treatment, did you feel like you were treated like a number or a human?
Nurses and staff always called back.
Describe your experience with your nurse.
Always called back or responded to emails. Helped with finding cheaper meds or adjusting to a different med to make more affordable. Did not get to meet flyer in trip there
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
How was your experience with Robert Kiltz?
I had dr Cooley as my physical doc. Both on the phone were great and took time to talk. Day of retrieval very upbeat and positive. Didn't seem to dig into past too much or rely on data for my plan. He always returned calls and kept promises
What one piece of advice would you give a prospective patient of Robert Kiltz?
Be your own advocate and learn everything you can
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
We did one of cycle with a freeze all plan. We used follistim and menapur along with zpack and Lupron as the trigger. I did not start with many eggs but was able to retrieve 11.
Describe your experience with your monitoring appointments.
All my monitoring was done locally at a different clinic
Describe the costs associated with your care under Robert Kiltz.
$3900 package for one retrieval and transfers for one year if paid up front. They do have payment plans
7
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, IVF
Diagnosis
Endometriosis, Unexplained
7
The nurses [at CNY Fertility Center] could have been a little better mainly because they are the ones you see most every visit. They see the same thing multiple times a day and on my cycles they forget to tell me to take medicines that I needed and only after I called back and asked they were like yes start that which was very frustrating. Omnitrope for instance was 700 dollars out of pocket. They completely forget to tell me about it unlmtil a week later when I asked.
+ Read more
Age
35
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, IVF
Diagnosis
Endometriosis, Unexplained
7
Describe your experience with CNY Fertility Center.
Nurses need to be a little more informative and it assume everyone knows it all there are so many medicines to take and different names for everything and it's overwhelming and they do not help they have to move on to next patient. After my 3rd try I knew what to look for so I was more at ease
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to convey critical information
How was your experience with Robert Kiltz?
Dr Kiltz when I saw him was great . He was very self assured which I liked. He said we would get the end result i wanted and I did. It did take 3 or 4 ivfs which is very expensive and I also did 2 iui before. The nurses could have been a little better mainly because they are the ones you see most every visit. They see the same thing multiple times a day and on my cycles they forget to tell me to take medicines that I needed and only after I called back and asked they were like yes start that which was very frustrating. Omnitrope for instance was 700 dollars out of pocket. They completely forget to tell me about it unlmtil a week later when I asked. Overall I had my healthy baby boy. I do want another child but cannot afford to go through multiple ivfs again and the medications associated.
What one piece of advice would you give a prospective patient of Robert Kiltz?
He is very good
7
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28
Treated
2016
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Anovulation, PCOS
10
I know they are very busy clinic [CNY-Syracuse]. But, you have to be patient and advocate for yourself. You have to trust their process and ask questions if you are confused. When I ask questions - I have never been seen as annoying. They always seem happy to help and respectful of my concerns.... Everyone at this office is patient, kind, compassionate and respectful. They will go out of their way to make sure your experience is exactly what you desire.
+ Read more
Age
28
Treated
2016
Success with this Doc
Yes
Race
Other, Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Anovulation, PCOS
10
Describe your experience with CNY Fertility Center.
I know they are very busy clinic. But, you have to be patient and advocate for yourself. You have to trust their process and ask questions if you are confused. When I ask questions - I have never been seen as annoying. They always seem happy to help and respectful of my concerns.
During treatment, did you feel like you were treated like a number or a human?
He is personable, caring and respectful. I would never go to any other doctor.
Describe your experience with the nursing staff.
Compassionate, caring, respectful, personable.
How was your experience with Robert Kiltz?
Everyone at this office is patient, kind, compassionate and respectful. They will go out of their way to make sure your experience is exactly what you desire. Dr. Kiltz is always willing to try new treatments in the hopes that this new one will work. I don't know of many doctors who will give out their personal cell phone number so that you can text him at any time to talk about concerns or questions. He is the most amazing man.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Listen to him - because he knows what he is talking about. Trust their process.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
1st IVF 300 Gonal 2nd IVF 300 Gonal & 150 Menopur
Describe the costs associated with your care under Robert Kiltz.
$3900 for IVF - including transfers free for 1 year and 1 year embryo storage
10
Doctor
Robert Kiltz
Communication
Compassion
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 29
Treated
2013 - 2016
Success with this Doc
No
Treatment
8 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
10
You have to be your own advocate, if you think a nurse [at CNY] tells you something that d oesnt sound right...say something ...it has saved me some problems, I was told by 1 nurse i only needed progesterone injection, but myself knowing my levels are always low and I need the suppositories , I asked another nurse and she said I absolutely needed to do both...this could have been a problem
+ Read more
Age
26 - 29
Treated
2013 - 2016
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
8 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
10
Describe your experience with CNY Fertility Center.
You have to be your own advocate, if you think a nurse tells you something that d oesnt sound right...say something ...it has saved me some problems, I was told by 1 nurse i only needed progesterone injection, but myself knowing my levels are always low and I need the suppositories , I asked another nurse and she said I absolutely needed to do both...this could have been a problem
During treatment, did you feel like you were treated like a number or a human?
He has the best bedside manner...straight forward, no nonsense, caring and compassionate
Describe your experience with the nursing staff.
Sometimes the nursing will tell me one thing and another nurse will contradict it...that can be scary
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to consider drug intolerance
  • Scheduled the wrong procedure
How was your experience with Robert Kiltz?
No weaknesses, amazing doctor, and so compassionate and caring, never felt like a patient, I felt like a family member. Always explained procedures and what to expect and encouraged me to do the keto diet which has been so successful in losing weight and hopefully to one day obtain pregnancy and not lose it
What one piece of advice would you give a prospective patient of Robert Kiltz?
None
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
During ivf cycles i was on full immune protocol
Describe the costs associated with your care under Robert Kiltz.
While he may be cheapest in the country ...I have still spent over 10 thousand and don't have a baby
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, PCOS
10
The clinic [CNY Syracuse] looks like a home. A cozy fireplace, couches, a complete spa for transfer day. Everyone is so welcoming and nice. You don't feel like you are at the doctors and how amazing is that??! I was shocked when I went there.. in a good way!...Being a travel patient, I dealt with the nurses A LOT. They were so incredible.. they answered all my questions, made sure I knew what I was doing. Always called me the same day, answered all my crazy questions in the patient portal.
+ Read more
Age
30
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, PCOS
10
Describe your experience with CNY Fertility Center.
The clinic looks like a home. A cozy fireplace, couches, a complete spa for transfer day. Everyone is so welcoming and nice. You don't feel like you are at the doctors and how amazing is that??! I was shocked when I went there.. in a good way!
During treatment, did you feel like you were treated like a number or a human?
Compassion, empathy, understanding, proactive solutions - all things under CNY and Dr. Corleys care.
Describe your experience with the nursing staff.
Being a travel patient, I dealt with the nurses A LOT. They were so incredible.. they answered all my questions, made sure I knew what I was doing. Always called me the same day, answered all my crazy questions in the patient portal.
How was your experience with David Corley?
Dr. Corley did my retrieval and transfer and I don't have enough good things to say. He was so calm and positive. I was bummed we only got 10 eggs, he assured me that it was quality of quantity and that they were 10 good eggs ( 8 ended up being mature!).. he also did my transfer. Literally held our hand after and said this was going to work. An amazing man.
What one piece of advice would you give a prospective patient of David Corley?
Go with him. Do not be hesitant and ask as many questions you want. He is so great
Describe the protocols David Corley used in your cycles and their degree of success.
I did 300 units of Gonal F and 150 menopur during stims. We did an aggressive protocol for my transfer because the RPL.
Describe the costs associated with your care under David Corley.
IVF was $3500 and PGS was $2500.
10
Doctor
David Corley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
41 - 42
Treated
2015 - 2016
Success with this Doc
No
Treatment
2 IUI, IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss
4
Nursing staff [at CNY] is huge and hard to pin down who you are talking to. Communication can be hit or miss based on who is responding that day. The staff is mostly very nice in person but can be short on the phone.... There is very little follow up with a negative beta. It’s really up to the patient to educate themselves about treatments that are offered. They seem to throw meds at everyone without considering whether they are truly necessary.
+ Read more
Age
41 - 42
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 5 Docs
Treatment
2 IUI, IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss
4
Describe your experience with CNY Fertility Center.
The major pros of this clinic : low cost and willingness to try immune protocols. The cons are big though - very impersonal service, stats reflect that you’ll need a lot of attempts to have success here.
During treatment, did you feel like you were treated like a number or a human?
I saw Dr Kiltz exactly once at my transfer. He was very nice but not especially personal.
Describe your experience with your nurse.
Nursing staff is huge and hard to pin down who you are talking to. Communication can be hit or miss based on who is responding that day. The staff is mostly very nice in person but can be short on the phone.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Lost results
How was your experience with Robert Kiltz?
I don’t feel that Dr Kiltz was especially candid about the chances with the clinic’s frozen donor eggs. I had very little contact with him - this is a very busy clinic. I feel their approach is fairly cookie-cutter without much taking individual needs into account.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Get your primary nurse’s direct email and phone #
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Frozen donor egg -thawed- then fresh embryo transfer used a lupron & estrogen pill protocol. Worked fine to build lining. Embryos transferred on day 3 as they said this worked better for frozen donor eggs
Describe the costs associated with your care under Robert Kiltz.
Frozen donor egg cycle was $6500 for 7 eggs including 1 transfer, not including monitoring. Costs have gone up since I was a patient there
2
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, Uterine Fibroids, Unexplained
10
Come [to CNY-Syracuse] prepared with any paperwork you need! Also come with questions if you have any. Weakness would be timing. Had to wait awhile in waiting room when scheduled for a certain time. Very busy office. But they take time with each client so that is a plus... I used a full antagonist protocol from what I remember. Intralipids and anti rejection drugs as well. HCG wash before transfer and acupuncture before and after transfer
+ Read more
Age
38
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, Uterine Fibroids, Unexplained
10
Describe your experience with CNY Fertility Center.
Come prepared with any paperwork you need! Also come with questions if you have any. Weakness would be timing. Had to wait awhile in waiting room when scheduled for a certain time. Very busy office. But they take time with each client so that is a plus
During treatment, did you feel like you were treated like a number or a human?
Everyone was very nice and warm and personable. I never felt rushed and they were very thorough and answered any questions I had
Describe your experience with your nurse.
Very nice. Would answer every question I had and would explain other options if necessary
How was your experience with Robert Kiltz?
Dr K was very knowledgeable and had many suggestions on what we could do to conceive. He always made it a point to stop and ask how you were doing if you were to see him. He was also very sympathetic when we had our miscarriage and immediately made suggestions on how we could move forward and work towards success
What one piece of advice would you give a prospective patient of Robert Kiltz?
Make sure you ask all of the questions you need to ask. He will go above and beyond to answer them all
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I used a full antagonist protocol from what I remember. Intralipids and anti rejection drugs as well. HCG wash before transfer and acupuncture before and after transfer
Describe the costs associated with your care under Robert Kiltz.
IVF with a year of transfers was around $10000 with cost of meds
9
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
Anovulation, PCOS, Tubal Blockage, Other
10
The clinic [CNY Fertility Ctr - Syracuse] has a very serene atmosphere and every is friendly. It’s also helpful that the clinic is partnered with another clinic close to the facility to offer other practices to help with infertility like yoga classes and acupuncture... The nursing staff at CNY are very friendly and welcoming. Even during treatment if you need to make a phone call someone is always available and able to answer questions for you.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Anovulation, PCOS, Tubal Blockage, Other
10
Describe your experience with CNY Fertility Center.
The clinic has a very serene atmosphere and every is friendly. It’s also helpful that the clinic is partnered with another clinic close to the facility to offer other practices to help with infertility like yoga classes and acupuncture
During treatment, did you feel like you were treated like a number or a human?
After having a D&C Dr. Corley called me himself to explain my results of a biopsy and explained I had hyperplasia. He ensured to explain although this is precancerous that it was not cancer and something that could be treated. Before I could continue further treatment I needed to take care of the hyperplasia. I’ve just been cleared by my OBGYN to continue treatment at CNY.
Describe your experience with the nursing staff.
The nursing staff at CNY are very friendly and welcoming. Even during treatment if you need to make a phone call someone is always available and able to answer questions for you. When I recently called CNY to talk about treatment options and inform the staff that I’d been cleared for further treatment they were glad to hear I was able to continue with further treatment
How was your experience with David Corley?
Dr. Corley was very friendly and considerate throughout my treatment. During my HSG exam he explained that even though it looked like I have an occluded tube that sometimes this isn’t always the case based off of the exam. Dr. Corley personally called me with results of my biopsy and explained my diagnosis and what my options were for treatment
9
Doctor
David Corley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
10
Everything looks nice and clean, well kept. There is a spa with massages, acumpunture a pool to relax. It is so nice to be able to relax before transfer or whenever you want. I did massage before my transfer and acumpunture after.... They [CNY Fertility Center- Syracuse] call with results and instructions everytime... $3900 ivf, $250 picsi, $100 intralipids infusion... Dr. Kiltz is very warm and care about us, he will do everything he can to help.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
10
Describe your experience with CNY Fertility Center.
Everything looks nice and clean, well kept. There is a spa with massages, acumpunture a pool to relax. It is so nice to be able to relax before transfer or whenever you want. I did massage before my transfer and acumpunture after.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kiltz is very warm and care about us, he will do everything he can to help.
Describe your experience with the nursing staff.
They call with results and instructions everytime
How was your experience with Robert Kiltz?
Dr kiltz let us text him whenever we need and have questions, he does everything he can to help. He recommends supplements o help with egg quality, it helped me a lot from my first failed cycle. I have very low amh 0.47 and was able to get 5 eggs 4 fertilized we also have male issue 0% morphology we did picsi and got 4 day 3 embryos. I got my first positive but unfortunately miscarried. It gives me hope will transfer Agazine n in a month.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Trust him he will do his best to help.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
My first failed we did a prime protocol with estrace which was not a good option in my case, only 2 eggs, my second try I prime for 6 weeks with hgh only and was able to have more follicles with a better fertilization report. I was about to do donor eggs only but now I have a chance to try my own. I hope I will have a baby at the end with my own or donor.
Describe the costs associated with your care under Robert Kiltz.
$3900 ivf, $250 picsi, $100 intralipids infusion
10
Doctor
Robert Kiltz
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
– Read less
9
Age
Treated
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
PCOS
9
Beautiful clean spacious place that makes you feel relaxed and comfortable Always running 20 30 min behind at minimim. Though the early appts are nice if you take one you will still be late to work as they [CNY - Syracuse] way overbook the schedule and you are there 60 minutes plus... Two medications in needed i had to call 3 times to get it filled. My notes from pre conception consult were lost twice My records were not sent to ob until requested 3 times
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European, Native American
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
PCOS
9
Describe your experience with CNY Fertility Center.
Beautiful clean spacious place that makes you feel relaxed and comfortable Always running 20 30 min behind at minimim. Though the early appts are nice if you take one you will still be late to work as they way overbook the schedule and you are there 60 minutes plus
During treatment, did you feel like you were treated like a number or a human?
He treated me like a human patient was frank and up front and detailed which I appreciated I trusted him FAR more than his midlevels who frequently contradicted what he would say. I was not impressed with the midlevels.
Describe your experience with the nursing staff.
Nursing staff was nice but many times not informed about the patients background and plans. If you had any questions it took forever to get answers unless you were in clinic. Many tijmes theyd contradict dr. Kiltz
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
How was your experience with Robert Kiltz?
Dr kiltz knew I was a specialty case with a lot of unknowns and a lot of risk. He also knew how incredibly important it was to me to have another baby. He was patient, kind, blunt, direct and was exactly what I needed
What one piece of advice would you give a prospective patient of Robert Kiltz?
Ask questions he will answer every small question you have
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
We did injections to prime, trigger shot egg transfer progesterone suppositories and injections My progesterone was always low and they were aggressive in monitoring it We did a egg retrieval to frozen, let my body recover from retrieval then did a frozen transfer single embryo. Baby took immediately and is very healthy and strong.
Describe the costs associated with your care under Robert Kiltz.
Ivf cycle Egg retrieval Meds The iui start to cycle was covered by my insurance.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
6 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
10
The clinic [CNY Fertility Ctr] is amazing and the spa is incredible.... I also appreciate the compassionate waiting rooms that separate the families with children in attendance.... Consult was free as well as all communications prior to the first appt. I do off site monitoring and the IVF procedure will be $3900.... I’ve just had one experience where my test results weren’t reported to me in the timeframe stated. I was able to contact them the following day for an update.
+ Read more
Age
Treated
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
10
Describe your experience with CNY Fertility Center.
The clinic is amazing and the spa is incredible. I’m lookin forward to utilizing more amenities at our next appointment. I also appreciate the compassionate waiting rooms that separate the families with children in attendance.
During treatment, did you feel like you were treated like a number or a human?
Dr Kiltz called personally from his cell phone many times to answer specific questions I had, took the time to explain in great detail every step to my husband and I, and has a very inviting and personable demeanor.
Describe your experience with the nursing staff.
They can sometimes take a while to respond to you and they don’t always have the most up to date information regarding your care
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Robert Kiltz?
I really like dr Kiltz’s bedside manner, he’s very straight forward and honest, but in a friendly and compassionate way. He listened to me and addressed my concerns individually. When I had questions he was always prompt to respond.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Be aware that he is very passionate and that he can sometimes catch you by surprise with his verbiage.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
We are at the beginning of our journey with Dr Kiltz and haven’t had many procedures. After our initial consult, he recommended the same course of treatment that we had previously done without success with our other clinic. When I stated my disappointment and explained why, he immediately changed course and has me undergoing procedures to try to discover the exact cause of my infertility so that we can move forward in a new direction.
Describe the costs associated with your care under Robert Kiltz.
Consult was free as well as all communications prior to the first appt. I do off site monitoring and the IVF procedure will be $3900.
10
Doctor
Robert Kiltz
Communication