Describe your experience with Columbia University.
CWRC definitely had a factory feel because they treat such a high volume of patients, but it’s my understanding that all NYC clinics are like this. I had over 30 appointments at the Manhattan location. This location was very hit or miss in terms of the service received. Sometimes I only waited for 10 minutes for an appointment, and the staff was pleasant, other times there were long waits and the staff was curt and rushed. My worst experience was when I waited for 3 hours for my first embryo transfer, which was really difficult. This whole process is so emotionally fraught and my anxiety built with each hour that passed. But the worst part was how it was dealt with - my partner kept checking in with the receptionist, and he continued to assure her that we would be seen in “5 minutes,” which clearly wasn’t happening. When it became clear that she was getting upset he had the Dr on call come out and talk to us. When we complained that we’d been waiting for 3 hours, she replied “yeah, well I’ve been working for more than 3 hours.” It was just an obnoxious comment that was totally unnecessary. After that experience is when we switched to Dr McConell. The staff at her Scarsdale office are all wonderful, pleasant, helpful, and knowledgeable.
During treatment, did you feel like you were treated like a number or a human?
I began seeing Dr McConnell after a negative experience with another Dr in the practice. I had just undergone 4 unsuccessful IUIs and it was time to move on to IVF. During our IVF consultation Dr McConnell was very informative as well as warm and took her time answering all of our questions.
Describe your experience with your nurse.
Chrissy and Angela are both wonderful nurses. They are both extremely knowledgeable and personable.
What specific things went wrong at this clinic?
- Provided conflicting information
How was your experience with Rachel McConnell?
CWRC is a large clinic and serves tons of patients at their Manhattan location. Dr McConnell works part of the week there, and spends the other days running the Scarsdale location.If it is at all possible for you to get to the Scarsdale location, I highly recommend it. I went out of my way to come to this location because the one in Manhattan is such a zoo. You will still have to go to the Manhattan location for procedures like IUI, egg retrieval, and embryo transfer. For those procedures you never know which Dr you’re going to get. But all of my morning monitoring was done by Dr. McConnell. She was always upbeat and personable and I never felt rushed, like I did woh other Drs in the practice.
What one piece of advice would you give a prospective patient of Rachel McConnell?
Come with a list of questions.
Describe the protocols Rachel McConnell used in your cycles and their degree of success.
I did 2 IVF cycles with Dr McConnell. Both times I used injectables (Gonal F and Cetrotide) to prepare for the egg retrieval. For the first cycle I did a fresh embryo transfer using 2 5-day blastocysts. When this cycle was unsuccessful, Dr McConnell had a follow up appointment with my partner and I to recommend PGS testing for the next cycle. We had 4 embryos tested and 2 were deemed chromosomally normal. I transferred one which resulted in my current pregnancy, and the other is still frozen for a future transfer.
Describe your experience with your monitoring appointments.
Monitoring is done between 7 and 9, and at the Manhattan location there was often a wait. The Scarsdale location had Mich less wait time.
Describe the costs associated with your care under Rachel McConnell.
I spent about 20k total out of pocket, because my 4 IUI treatments were not covered at all under insurance. My IVF treatments were mostly covered. However, I needed to have a certain number of failed IUIs before the insurance deemed IVF necessary.