Fertility Center of Maryland

Available Resources

Genetic counseling is not offered: Not OfferedAcupuncture: OfferedMental health counseling is not offered: Not OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Bel Air
2014 S. Tollgate Rd
Bel Air, MD 21015
410-296-6400
Towson
110 West Road Suite
Towson, MD 21204
410-296-6400
On a scale from 0-10, how likely are you to recommend Fertility Center of Maryland to a friend?
Strongly recommend: 4Don't recommend: 28.3
6 assessments
  • 67% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 33% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
302
Annual Cycles National Avg.
344
8.2
Average Doctor Score
2 doctors
6 assessments
10
Age
31 - 32
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
PCOS, Other
10
This practice [Fertility Center of Maryland] is small and very personal. Both Dr. Padilla and his nursing staff were always caring and treated me like an individual patient. Dr. Padilla always knew the details of my case and would take the time to talk with me and answer all of my questions. Even when I came in for bloodwork, he would stop and say hello and check in.
+ Read more
Age
31 - 32
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
PCOS, Other
10
Describe your experience with Fertility Center of Maryland.
This clinic is great, it's small and you never feel like you're part of a cattle call. The front desk staff know me by name and the financial staff are extremely kind and accommodating. I never waiting more than 5 minutes, which is important considering how often I had to go for bloodwork during a cycle.
During treatment, did you feel like you were treated like a number or a human?
This practice is small and very personal. Both Dr. Padilla and his nursing staff were always caring and treated me like an individual patient. Dr. Padilla always knew the details of my case and would take the time to talk with me and answer all of my questions. Even when I came in for bloodwork, he would stop and say hello and check in.
Describe your experience with the nursing staff.
The nursing staff at the Towson office were amazing!!! They all know me and provided me with support through every pitfall and difficult decision. They were always available to answer questions whenever I needed to call. Mercy and Angela were ready with hugs on a bad day and I couldn't have made it through without their support!
How was your experience with Santiago Padilla?
Dr. Padilla always explained everything to us in detail. He never rushed us through an appointment and always answers questions. He also listened when I brought things up I had heard about from friends (supplements, etc) and gave me candid feedback on whether I should or shouldn't try them. When I needed services he couldn't provide, he referred me to an excellent clinic. The new clinic was over an hour away, and Dr. Padilla let me continue with bloodwork and routine ultrasound at his office. He continued to take the time to say hello, check in and answer questions even when I was no longer his patient.
What one piece of advice would you give a prospective patient of Santiago Padilla?
Dr. Padilla is going to give you personal, individualized treatment. He's straightforward and will give you all the information. However, I would be sure to educate yourself and be sure to ask lots of questions, as any patient facing major decisions should do.
Describe the protocols Santiago Padilla used in your cycles and their degree of success.
I had several clomid cycles (with step up protocol until we found the right dose), as well as clomid with iui, before moving to IVF. I was on a long lupron protocol and got many high quality embryos. After miscarrying, my husband was diagnosed with a balanced translocation.
Describe the costs associated with your care under Santiago Padilla.
We have excellent insurance so the majority of our expenses were covered. We paid a co-pay, and for freezing, thawing and storage costs during our IVF cycle.
10
Doctor
Santiago Padilla
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Center of Maryland
Towson
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34
Treated
2016
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Unexplained
10
The nursing staff know me by name and are always cheerful, even at 7 in the morning when I'm there for labs. Mercy, Angela, and Andrea are my favorite ladies.... [Fert Ctr of MD- Towson] Strengths- *availability to see or talk when needed. *early office hours *pleasent doctors, nurses and secretaries....Dr. Padilla is always pleasant. He greets my husband and I with a smile and sometimes throws in a joke or two. He's very gentle with the procedures and is always sure to tell me what will happen during and after procedures, blood work, etc.
+ Read more
Age
34
Treated
2016
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
10
Describe your experience with Fertility Center of Maryland.
Strengths- *availability to see or talk when needed. *early office hours *pleasent doctors, nurses and secretaries.
During treatment, did you feel like you were treated like a number or a human?
Dr. Padilla spoke to me about all the possibilities as well as the things I needed to do to increase my chances of becoming pregnant. He was never harsh in his tone and has great bedside manner, and is always willing to answer any questions that I have.
Describe your experience with the nursing staff.
The nursing staff know me by name and are always cheerful, even at 7 in the morning when I'm there for labs. Mercy, Angela, and Andrea are my favorite ladies. They are supportive when no matter if I'm moving in a positive direction of my journey or not so happy time of my journey.
How was your experience with Santiago Padilla?
Dr. Padilla is always pleasant. He greets my husband and I with a smile and sometimes throws in a joke or two. He's very gentle with the procedures and is always sure to tell me what will happen during and after procedures, blood work, etc.
What one piece of advice would you give a prospective patient of Santiago Padilla?
Ask any question you have no matter how simple you may think it is. Dr. Padilla will answer any question you ask and won't seem like you're bothering him. I believe that he wants you to be comfortable with every part of your plan.
Describe the protocols Santiago Padilla used in your cycles and their degree of success.
I used clomid and and ovidrel to trigger. I have low progesterone levels so I have to use progesterone suppositories starting the day of insemination until I get a negative test or until many weeks after achieved pregnancy. ( I believe for 14 weeks) I miscarried before making it to that point so I can't say for sure.
Describe the costs associated with your care under Santiago Padilla.
My insurance has covered most of the cost. I just pay a $10 copay each visit and starting in 2017 I have to pay a $200 deposit for IUI procedures. There is also an annual $10 office fee.
10
Doctor
Santiago Padilla
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Center of Maryland
Towson
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
31 - 33
Treated
2013 - 2015
Success with this Doc
No
Treatment
5 IUI, 2 IVF
Diagnosis
Male Factor
6
The doctors [at Fertility Center of Maryland] repeatedly told me that my husband's poor semen analysis numbers were "fine for IUI and IVF" when I kept asking if he should be checked by a urologist. When I finally insisted and sent him despite their insistence it wasn't needed, he was immediately diagnosed with major bilateral varicoceles that needed surgical repair. This was the cause of my recurrent chemical pregnancies. Once he had the surgery, we conceived on our own 9 months later with no further intervention (currently 25 weeks pregnant).
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Age
31 - 33
Treated
2013 - 2015
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 2 IVF
Diagnosis
Male Factor
6
Describe your experience with the nursing staff.
The nurses were very sweet, knowledgeable, and warm and definitely put the patient at ease.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
How was your experience with Katherine Bass?
Dr. Bass is very blunt and no-nonsense. She does a good job of explaining things in laymen's terms so the patient understands, but could have a warmer bedside manner. My biggest issue with her is she completely missed my husband's undiagnosed varicoceles, and even when I suggested several times that he go see a urologist for testing, she always insisted his numbers were "fine for IUI and IVF." She was wrong, and when I insisted on sending him to a urologist anyway, he needed surgery. After his surgery we conceived naturally on our own 9 months later.
What one piece of advice would you give a prospective patient of Katherine Bass?
Follow your gut and be your own best advocate - doctors can miss things.
Describe the protocols Katherine Bass used in your cycles and their degree of success.
First IVF cycle was an agonist protocol, 7 eggs retrieved, 6 fertilized, 2 made it to 5 day blast (one transferred, one frozen). Chemical pregnancy. Second IVF cycle was a microdose protocol, 20 eggs retrieved, 14 fertilized, but only 2 made it to 5 day blast. Both transferred. Chemical pregnancy.
Describe your experience with your monitoring appointments.
Pretty easy and efficient, monitoring hours were 7-9am so I was able to easily go before work.
6
Doctor
Katherine Bass
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Center of Maryland
Towson
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 32
Treated
2007 - 2010
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
Carve out time to visit the office [Fertility Center of MD], ask questions, and get to know the team working to help you have a baby. I appreciate the entire staff at FCM... they are real, genuine, and compassionate from receptionists to billing department, nurses, embryologist, and the doctors. 5 stars hands down!!!...His [Dr. Padilla's] team of nurses are amazing as well and everyone including Dr. P share your ups and downs of your journey to being parents.
+ Read more
Age
29 - 32
Treated
2007 - 2010
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
Describe your experience with Fertility Center of Maryland.
Carve out time to visit the office, ask questions, and get to know the team working to help you have a baby. I appreciate the entire staff at FCM... they are real, genuine, and compassionate from receptionists to billing department, nurses, embryologist, and the doctors. 5 stars hands down!!!
During treatment, did you feel like you were treated like a number or a human?
Dr. Padilla was amazing! He's informative, sensitive, and always made time to speak to me and answer my questions. His team of nurses are amazing as well and everyone including Dr. P share your ups and downs of your journey to being parents.
Describe your experience with the nursing staff.
Awesome, efficient, sensitive, knowledgeable!
How was your experience with Santiago Padilla?
Dr. Padilla was great to work with... he always took time to meet with me and explain our options moving forward when we weren't successful. He really cares about his patients and his bedside manner is incredible- he never made those very invasive exams awkward or weird. He was gentle and aware of the discomfort I may have felt.
What one piece of advice would you give a prospective patient of Santiago Padilla?
Never give up!
Describe the costs associated with your care under Santiago Padilla.
$18,000 for donor egg cycle, $5,000 for additional IVF frozen embryo cycles. Insurance didn't cover costs until last attempt unfortunately bc of donor egg
10
Doctor
Santiago Padilla
Communication
Trustworthiness
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Center of Maryland
Towson
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 30
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
I can’t think of a single weakness. I liked the small size of the clinic [Fertility Center of Maryland], because everyone knows who you are. I never had to wait more than 5min to be seen. They are very thouroughly and clearly want to see the best for you and your family...The nursing staff is amazing!! You can call and ask to speak to a nurse at any time. They give helpful advice, and will answer any questions.
+ Read more
Age
28 - 30
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Fertility Center of Maryland.
I can’t think of a single weakness. I liked the small size of the clinic, because everyone knows who you are. I never had to wait more than 5min to be seen. They are very thouroughly and clearly want to see the best for you and your family.
During treatment, did you feel like you were treated like a number or a human?
They know me by name, and ask how my children are.
Describe your experience with your nurse.
The nursing staff is amazing!! You can call and ask to speak to a nurse at any time. They give helpful advice, and will answer any questions.
How was your experience with Katherine Bass?
Dr. Bass was confident and compassionate. She eased our fears and was very detailed. I never had to wait longer than 5 minutes to be seen. She took the time to answer questions, etc., and I never felt rushed. Both my husband and I were very impressed.
What one piece of advice would you give a prospective patient of Katherine Bass?
Make sure you arrive with questions in hand.
Describe the protocols Katherine Bass used in your cycles and their degree of success.
We used Clomid, which was adjusted each time. IUIs went from pills to injectablea and also were adjusted. IVF treatment was BCP cycle and then stims.
Describe your experience with your monitoring appointments.
Very efficient!!
Describe the costs associated with your care under Katherine Bass.
My insurance paid a lot, but we paid around 10,000.
10
Doctor
Katherine Bass
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Center of Maryland
Towson
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
28 - 34
Treated
2009 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Male Factor
4
Most of the time, [the Fertility Center of Maryland] staff had very poor people skills. No compassion. It was a shuffle to get you in and out. Always a rush and was not very detailed when answering questions or concerns.
+ Read more
Age
28 - 34
Treated
2009 - 2015
Success with this Doc
Yes
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Male Factor
4
During treatment, did you feel like you were treated like a number or a human?
Most of the time, staff had very poor people skills. no compassion. it was a shuffle to get you in and out. Always a rush and was not very detailed when answering questions or concerns.
How was your experience with Katherine Bass?
She is a very good fertility doctor. However, her people skills are lacking, She often comes off as phony. There is no emotion behind her comments. A lot of the concerns i had were pushed off an not take very seriously which i feel resulted in worse complications.
What one piece of advice would you give a prospective patient of Katherine Bass?
If you don't require genuine concern from the doctors treating you, she may be a good fit. But if rapport is important, she may not be a good fit.
3
Doctor
Katherine Bass
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Fertility Center of Maryland
Towson
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less