Fertility Centers of Illinois

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication: OfferedProviding backup medication: Offered
Buffalo Grove
135 N. Arlington Heights
Buffalo Grove, IL 60089
847-215-8899
Chicago
900 N. Kingsbury
Chicago, IL 60610
312-222-8230
Crystal Lake (closed)
5911 Northwest highway
Crystal Lake, IL 60014
815-356-7034
Glenview
3703 W. Lake Avenue
Glenview, IL 60026
847-998-8200
Highland Park
767 Park Avenue West
Highland Park, IL 60035
847-433-4400
Hoffman Estates
2260 West Higgins Road
Hoffman Estates, IL 60169
815-843-7034
Lindenhurst
2592 East Grand Avenue
Lindenhurst, IL 60046
847-356-0483
Oakbrook Terrace (closed)
1S224 Summit Avenue
Oakbrook Terrace, IL 60181
630-889-7900
Tinley Park
18210 South La Grange Road
Tinley Park, IL 60487
708-633-1999
Warrenville
28373 Davis Parkway
Warrenville, IL 60555
630-305-7576
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On a scale from 0-10, how likely are you to recommend Fertility Centers of Illinois to a friend?
Strongly recommend: 108Neutral: 32Don't recommend: 328.3
175 assessments
  • 63% Strongly recommend (9-10)
  • 19% Neutral (7-8)
  • 19% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
1,816
Annual Cycles National Avg.
344
175 assessments
9
Age
Treated
Success with this Doc
No
Treatment
2 IVF
Diagnosis
9
[Fertility Centers of Illinois is] such a calm place. The staff is friendly and very efficient in getting you on time for your appointment. It’s hard to navigate which waiting room you need to go in as there is like 3 different ones. A little direction on the walls would be helpful so we don’t feel so lost. The front bathroom is always busy and not so clean... She [nurse] is always available and quick to respond to the smallest question. The patience and care were so genuine that you felt like you were family. She truly is keeping this process going and always keeping me informed.
+ Read more
Age
Treated
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
9
Describe your experience with Fertility Centers of Illinois.
I went to FCI River North but my doctor wasn’t listed in initially starting this review. Everyone at river north is amazing. It’s such a calm place. The staff is friendly and very efficient in getting you on time for your appointment. It’s hard to navigate which waiting room you need to go in as there is like 3 different ones. A little direction on the walls would be helpful so we don’t feel so lost. The front bathroom is always busy and not so clean.
During treatment, did you feel like you were treated like a number or a human?
She has the patience to listen and is not in a hurry to rush you out the door. She makes you feel she has time for you and remembers you and your situation. She is compassionate but very fair in her expectations so that we know the positives and negatives for each situation.
Describe your experience with your nurse.
Without her, this process would never be able to be executed so smoothly. She is always available and quick to respond to the smallest question. The patience and care were so genuine that you felt like you were family. She truly is keeping this process going and always keeping me informed.
How was your experience with Jennifer E. Hirshfeld-Cytron?
As of date she has been very open about the process. She is able to explain the process in our terms to understand. We never felt rushed or left with unanswered questions. She even personally called to address questions we had sent to our nurse. She makes you feel important and not just a number.
What one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron?
She gives you time and doesn’t rush you until you have asked and received everything you need going forward.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles and their degree of success.
I believe our process to be somewhat basic as I responded well to the stimulation medications. I am a translocation carrier so our process was to get as much embryos as we can to day 5 so we can send out to genetic testing.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron.
It’s still ongoing but we have some insurance to help but have some responsibilities ourselves. Right now we sit at out of pocket over $10k
8
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
IVF
Diagnosis
10
One strength of the clinic [Fertility Ctr of IL] is that it is staffed with knowledgeable and professional staff. Another strength is that they offer options to help finance treatments and the location is fairly easy to find. They require psychological counseling which is very helpful as the whole process of IVF treatments can be very stressful. I really can't think of any weaknesses at the moment.... Michelle has been great with us as well. She communicates with us well and is also very pleasant to work with.
+ Read more
Age
Treated
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
10
Describe your experience with Fertility Centers of Illinois.
One strength of the clinic is that it is staffed with knowledgeable and professional staff. Another strength is that they offer options to help finance treatments and the location is fairly easy to find. They require psychological counseling which is very helpful as the whole process of IVF treatments can be very stressful. I really can't think of any weaknesses at the moment.
During treatment, did you feel like you were treated like a number or a human?
My doctor took the time to listen to my husband and I and handled us with empathy and care.
Describe your experience with your nurse.
Michelle has been great with us as well. She communicates with us well and is also very pleasant to work with. She has described to us what to expect in great detail and has handled us with respect and compassion.
How was your experience with Jennifer E. Hirshfeld-Cytron?
During my visits with Dr. Hirschfield-Cytron, she was very patient, professional and communicated very well what should be expected during the IVF procedure. My husband and I felt very comfortable talking with her and she handled us with compassion.
What one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron?
I would advice them to not be afraid to ask questions and to be prepared to receive honest and insightful feedback.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles and their degree of success.
At the moment, I'm at the beginning stages of the IVF treatment and am planning to start medications within the next thirty days for egg retrieval. My husband just completed the sperm freeze/preservation a few days ago. Dr. Hirschfield-Cytron explained that the medications I will be taking will help to prevent egg loss so that as many eggs as possible may be retrieved.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron.
As of today, my husband and I have spent approximately $800 for sperm preservation and clinical exams, however we were advised that an IVF cycle could cost a minimum of about $10,000.
10
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Unexplained
10
[FCI Nurse] Michelle was incredible. She was compassionate but full of information. Michelle showed me such kindness through the whole process, and now that we are considering it again I know she will be just as helpful and compassionate...It was 11,500 for the total IVF procedure, plus the cost of medicine. I also had the cost of the initial consult with the doctor, the HSG cost, and all 3 IUI's, but I don't recall the cost of each of these items.
+ Read more
Age
36
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
Having access to a satellite office was rather helpful since it wasn't always easy to get into the city of Chicago for appointments. This clinic works like a well oiled machine, yet they show compassion, understanding and kindness to patients.
Describe your experience with your nurse.
Michelle was incredible. She was compassionate but full of information. Michelle showed me such kindness through the whole process, and now that we are considering it again I know she will be just as helpful and compassionate.
How was your experience with Jennifer E. Hirshfeld-Cytron?
Dr. Hirshfeld-Cytron was helpful during the IVF process. We didn't see her very often so I formed more of a relationship with the nurses and ultrasound tech, but she made herself available whenever needed.
What one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron?
Have patience.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles and their degree of success.
In order to even begin myself and my husband were required to have bloodwork done. My husband also had a sperm analysis and I had a HSG. All of which came back clear. From there we went on to try 3 medicated IUI's and finally we went through an IVF cycle. We transferred two embryo's during that cycle and were successful in becoming pregnant with our son Blake, but at 19 weeks I went into pre-term labor we lost our dear son.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron.
It was 11,500 for the total IVF procedure, plus the cost of medicine. I also had the cost of the initial consult with the doctor, the HSG cost, and all 3 IUI's, but I don't recall the cost of each of these items.
8
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2016
Success with this Doc
14 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
PCOS
10
I was a patient at FCI River North: I appreciated everyone who worked there. They see a large quantity of patients, so I understand how some people might "feel like a number" during a very emotional time. But I never felt this way. I kept their responsibilities in perspective and was always friendly and upbeat -- and received the same in return...The nurses at FCI River North (where I saw the doctor and had my retrieval done) were great...
+ Read more
Age
37
Treated
2016
Success with this Doc
14 Eggs Frozen
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
PCOS
10
Describe your experience with Fertility Centers of Illinois.
I was a patient at FCI River North: I appreciated everyone who worked there. They see a large quantity of patients, so I understand how some people might "feel like a number" during a very emotional time. But I never felt this way. I kept their responsibilities in perspective and was always friendly and upbeat -- and received the same in return.
Describe your experience with your nurse.
The nurses at FCI River North (where I saw the doctor and had my retrieval done) were great.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Jennifer E. Hirshfeld-Cytron?
Had a good experience with her. She answered all of my questions in a professional yet honest manner and worked with my ideal timeline to get the retrieval completed before the end of the year (and I'd have new insurance that potentially wouldn't help cover the costs).
What one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron?
Come prepared with your own questions to make the most of your time together.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles and their degree of success.
She recommended acupuncture. I have been seeing a Chinese medicine doctor for seasonal acupuncture for years; but for the month or two leading up to my retrieval, I went to him once a week.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron.
Haven't received the final-final tally for everything yet. But I'm looking at somewhere between $6k-$9k total with my insurance.
9
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
PCOS
6
I definitely felt rushed there [at FCI in Tinley Park], like they want to get you in and out quickly. But they did definitely personalize the treatment...Amy did not show as much compassion and time as Michelle. Michelle will take time to listen to your concerns and showed genuine care....She [Dr Jennifer Hirshfeld-Cytron] is very clinical and intelligent. Do not go to see her if you are looking for warm and fuzzy, she will be caring but in a matter of fact straightforward manner. And will not give hope, just statistics.
+ Read more
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
PCOS
6
Describe your experience with Fertility Centers of Illinois.
They do personalize the treatment however it does have a very get in get out feeling. Revolving door of patients.
During treatment, did you feel like you were treated like a number or a human?
I definitely felt rushed there, like they want to get you in and out quickly. But they did definitely personalize the treatment
Describe your experience with your nurse.
Amy did not show as much compassion and time as Michelle. Michelle will take time to listen to your concerns and showed genuine care.
How was your experience with Jennifer E. Hirshfeld-Cytron?
She is very clinical and intelligent. Do not go to see her if you are looking for warm and fuzzy, she will be caring but in a matter of fact straightforward manner. And will not give hope, just statistics.
What one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron?
Do not expect a lot of emotional coaching.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles and their degree of success.
Only transfering one embryo due to a bicornuate uterus. Going straight to IVF because of PCOS and bicornuate uterus.
Describe your experience with your monitoring appointments.
They had convenient hours before work
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron.
BlueCross covered quite a bit but it was still expensive for the average person. And freezing embryos cost $1,200. Not covered by insurance.
5
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
41
Treated
2016
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Other
8
The receptionist [at FCI - Tinley Park] was awesome (Rita) and so was the phlebotomist (Allison). Overall, I didn't wait long to see the doctors, phlebotomist or nurses; they ran like a well oiled machine...Most of the communication and treatment plan came from the nurses...She [the nurse] knows her stuff, but can take it for grant that patients know what she is referring too. She was very compassionate during my second treatment. Overall, really good nurse!
+ Read more
Age
41
Treated
2016
Success with this Doc
?
Race
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Other
8
Describe your experience with Fertility Centers of Illinois.
The receptionist was awesome (Rita) and so was the phlebotomist (Allison). Overall, I didn't wait long to see the doctors, phlebotomist or nurses; they ran like a well oiled machine. I did overhear a nurse one time, telling the receptionist not put a patient to voicemail; it was a little off putting.
During treatment, did you feel like you were treated like a number or a human?
She was a nice doctor; and very upfront about my specific treatment.
Describe your experience with your nurse.
She knows her stuff, but can take it for grant that patients know what she is referring too. She was very compassionate during my second treatment. Overall, really good nurse!
What specific things went wrong at this clinic?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
How was your experience with Jennifer E. Hirshfeld-Cytron?
Overall it was an okay experience considering the circumstances. Most of the communication and treatment plan came from the nurses. Only saw the doctor during the initial and end of treatment. She was nice and provided the information in a very tactical manner.
What one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron?
Expect a very factual encounter.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles and their degree of success.
Don't remember. Second cycle micro-dose lupron
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron.
Around $10,000 for a complete cycle
8
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
28 - 30
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
4 IUI, 2 IVF
Diagnosis
Anovulation
9
The entire [Fertility Centers of Illinois - Tinley Park] clinic is successful because of the nurses. The nurses are the key. Ask them all the questions you want or need to ask. They are so amazing...
+ Read more
Age
28 - 30
Treated
2013 - 2015
Success with this Doc
Yes
Race
Income
$50K - $99K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 2 IVF
Diagnosis
Anovulation
9
During treatment, did you feel like you were treated like a number or a human?
She was a busy lady but always made time for me when I needed her. She knew my name, what my husband did for work, and seemed to genuinely care about my concerns.
How was your experience with Jennifer E. Hirshfeld-Cytron?
She was a busy physician but very competent and always made time for her patients. I wish she would've explained my diagnosis more with me but she was always willing and able to answer questions. She was extremely smart. Very researched based and did her homework. She was aggressive with treatment (in a good way) and just wanted me to get pregnant.
What one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron?
The entire clinic is successful because of the nurses. The nurses are the key. Ask them all the questions you want or need to ask. They are so amazing.
9
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
PCOS, Other
10
Strengths [at Fertility Centers of Illinois]- prompt with appointment times, relaxed atmosphere, and friendly/caring staff. Easy parking at the River North and Tinley locations. Flexible with scheduling blood work and ultrasounds around work...I never felt confused on any of my testing done [with the nurses]. They are such a compassionate staff...Doctor Hirshfeld did not stop until I had the correct diagnosis. She is a wealth of knowledge!! She was extremely detailed in all appointments and made me feel like I was top priority.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IVF
Diagnosis
PCOS, Other
10
Describe your experience with Fertility Centers of Illinois.
Strengths- prompt with appointment times, relaxed atmosphere, and friendly/caring staff. Easy parking at the River North and Tinley locations. Flexible with scheduling blood work and ultrasounds around work.
During treatment, did you feel like you were treated like a number or a human?
She truly cares about her patients and listens to all concerns. I never felt rushed.
Describe your experience with the nursing staff.
I never felt confused on any of my testing done. They are such a compassionate staff.
How was your experience with Jennifer E. Hirshfeld-Cytron?
Doctor Hirshfeld did not stop until I had the correct diagnosis. She is a wealth of knowledge!! She was extremely detailed in all appointments and made me feel like I was top priority. I never walked out of an appointment confused. After years of going through infertility treatment at another clinic, I’m so glad I switched to Dr Hirshfeld at FCI- we are finally having a baby!
What one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron?
Don’t give up and have faith.
10
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 35
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
10 IUI, 1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Tubal Blockage, Uterine Fibroids, Unexplained
10
I go [to FCI] for an easy time before my 8am shift at work started, so it barely disrupted my day. I am in and out within 30 min for blood and ultrasound. Rarely do I wait to be called, and the room only full of 1-3 other people waiting to also see staff... $3K per IUI ($30K) and IVF at $14K with embryo storage at $500 per year (2 year). Includes medication costs...I love the Hinsdale and Warrenville locations (even downtown Chicago location is not terrible but not my prefferred). Dr Uhler is what you go for though in my eyes.
+ Read more
Age
32 - 35
Treated
2013 - 2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
10 IUI, 1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Tubal Blockage, Uterine Fibroids, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
FCI is Very clean, the staff is very polite and educated, when you have an appointment it’s rare you wait very long at all (which was always my biggest plus), their scheduling is very flexible. You’re treated like a person at FCI and not just a number like cattle call. I love the Hinsdale and Warrenville locations (even downtown Chicago location is not terrible but not my prefferred). Dr Uhler is what you go for though in my eyes.
During treatment, did you feel like you were treated like a number or a human?
Every time I meet with Dr Uhler, she remembers me! That’s my biggest plus with her. I’ve called her at 2am and in pain, and she was there at the ER to meet me that morning. I’ve been with her since 2011 completely self pay through 10 IUIs and 1 IVF, and she always given a self pay discount and always tried to help with meds when available. I’ve recommended friends to her, and she even asks about them when I see her. Great memory, big heart, and very kind.
Describe your experience with your nurse.
I could go on over the years how wonderful Debbie was. For 5 years she was my rock at FCI. Always polite, compassionate through the pain, and even when I cried, cried with me with big hugs. Couldn’t have been more of a cheerleader when I as released to my OB during pregnancy. I’m back trying for baby #2 and Debbie isn’t my nurse anymore due to a rearrangement in the alphabet split amongst the nursing staff.....I actually cried to find she wasn’t going to be my nurse again. But my new new Patricia is just as nice.
How was your experience with Meike Uhler?
I began seeing her in 2011, after my OB at the time recommended me to her (her son was born through IVF with Dr Uhler). When I first met her, I realized she’s very honest and straight forward, I knew I could trust her immediately. In 2012 after my 7th IUI, I finally got pregnant. However it was an ectopic. I was given methotrexate to dissolve the pregnancy by my nurse at Dr Uhlers office....Dr Uhler was present and walked me through it all as hard as it was. 2 weeks later, the fetus still had not passed but was stuck in my tube. I was having the most horrible pains I had ever felt...I broke down and called Dr Uhler at 2AM. She actually answered and had informed me to go to the ER, but specifically to one where she had rights. I arrived and she had precalled to them I was coming, staff was awaiting with a wheelchair for me. She arrived shortly after, giving me the bad news that if the fetus doesn’t pass she will operate and remove one of my tubes. She gave me 24 hours in the hospital before surgery (mostly because I couldn’t bare for her to remove one of my tubes). On the 23rd hour the fetus finally passed. In hindsight I should have just had her remove the tube, that tube is fully blocked due to scar tissue now from the ectopic. In 2015 we got pregnant again via IUI, our first heart beat ultrasound....there was not a heartbeat. Another devestatimg blow, and she was there every step of the way to comfort us. We had been putting off IVF despite Dr Uhler urging us for at least 6 cycles.....we just couldn’t make the jump financially out of pocket. She knew best though, so we finally decided to do what she recommended. We decided to finance IVF (still paying for it), and began the cycle. Egg retrieval in Nov 2015. Freeze all due to hyper stimulation, embryo transfer in Feb 2016. Our son was born at 36 weeks due to severe preeclampsia. 2 weeks in the NICU. We have 5 embryos left and are back trying with Dr Uhler again for number two. She always remembers me, always wants to see photos, always asks about my best friend who I also recommended to see her for IVF (her son was born 7 months after mine with IVF with Dr Uhler). A couple hiccups bu she’s diligent in working with me to overcome them (polyps, D&C....I’ve been bleeding non stop fo 13 months so we have to stop that first), and then hopefully we get to start another cycle for our miracle baby #2! I would recommend her to anyone! She is very literal, very educating, and I always leave her office with a full understanding. She urges me to ask questions and know what’s going on with my body. I wouldn’t go elsewhere.
What one piece of advice would you give a prospective patient of Meike Uhler?
She’s very black and white, no grey area. If you’re looking for sugar coating - she’s not the one for you.
Describe the protocols Meike Uhler used in your cycles and their degree of success.
Clomid for 2 IUI cycles with trigger. Injectables for 8 IUI cycles with trigger and progesterone suppositories. IVF was birth control, estrogen, baby aspirin, progesterone oil & suppositories, lupron.
Describe your experience with your monitoring appointments.
I go for an easy time before my 8am shift at work started, so it barely disrupted my day. I am in and out within 30 min for blood and ultrasound. Rarely do I wait to be called, and the room only full of 1-3 other people waiting to also see staff.
Describe the costs associated with your care under Meike Uhler.
$45K total to date. $3K per IUI ($30K) and IVF at $14K with embryo storage at $500 per year (2 year). Includes medication costs
10
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Warrenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
No
Treatment
2 IUI
Diagnosis
PCOS, Other
8
AMAZING!!! I absolutely love the ladies at the Warrenville clinic [Fertility Ctr of IL]. Receptionist, ultrasound tech., nurse pratictioner. They are all amazing, compassionate, and trustworthy. They really know their stuff and make you feel comfortable....Strengths - amazing team at the watrenville clinic. On top of records, payment, and they are knowledgeable. Weaknesses - cannot think of any at this time. A new patient should know that it is extremely busy always but they take the time with you and care.
+ Read more
Age
Treated
Success with this Doc
No
Race
European, Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
PCOS, Other
8
Describe your experience with Fertility Centers of Illinois.
Strengths - amazing team at the watrenville clinic. On top of records, payment, and they are knowledgeable. Weaknesses - cannot think of any at this time. A new patient should know that it is extremely busy always but they take the time with you and care.
During treatment, did you feel like you were treated like a number or a human?
I felt human because she listened to what I was saying and seemed to genuinely care about our situation.
Describe your experience with your nurse.
AMAZING!!! I absolutely love the ladies at the Warrenville clinic. Receptionist, ultrasound tech., nurse pratictioner. They are all amazing, compassionate, and trustworthy. They really know their stuff and make you feel comfortable.
What specific things went wrong at this clinic?
  • Lost appointments
How was your experience with Meike Uhler?
She was kind, compassionate and caring, but obviously stretched thin between multiple FCI locations. She only was at my location a couple times a week and I only saw her twice I believe. She did seem to believe she had my care figured out from the beginning but clearly there were other factors and we should have gone right to IVF to not waste time or money on IUI.
What one piece of advice would you give a prospective patient of Meike Uhler?
Be persistent and assertive. If she says something you don’t agree with, so not be afraid to express your opinion. She will be accepting of it.
Describe the protocols Meike Uhler used in your cycles and their degree of success.
We did very normal cycles for iui because my follicles grew fine with the medication. I did have a reaction to the first medication I took for follicle growth, so we stopped that pill and my follicle continues to grow and we were able to try iui but was unsuccessful. Also, one thing that sticks out to me is that I was going to the Bahamas right before we were planning on stopping treatment but they wouldn’t let me continue for 6 months due to possibility of Zika. Which I considered a good thing.
8
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Warrenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Male Factor, PCOS, Unexplained
10
When I walk in the clinic [FCI] everyone knows my name. They ask how my husband is and know we have a cat and out cats name. They really care....[My nurse] gave me full attention and wanted a pregnancy outcome for me as much as I did...Dr Uhler is very professional. She also has a great sense of humor. She wants you to be comfortable with every step you go through. She will never rush you.
+ Read more
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Male Factor, PCOS, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
When I walk in the clinic everyone knows my name. They ask how my husband is and know we have a cat and out cats name. They really care.
Describe your experience with your nurse.
She gave me full attention and wanted a pregnancy outcome for me as much as I did.
How was your experience with Meike Uhler?
Dr Uhler is very professional. She also has a great sense of humor. She wants you to be comfortable with every step you go through. She will never rush you.
What one piece of advice would you give a prospective patient of Meike Uhler?
Do not be shamed by the things you have to do.
10
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Warrenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
The doctor and nurses [at FCI] were excellent. The blood draw was even pleasant and I hate needles. The ultrasound technician was a little quiet, but very competent. The front desk was good, but some team members there could use a little more of an empathetic approach when interacting with patients...Stephanie and Laura were amazing. They were empathetic, compassionate, intelligent, and timely. Stephanie knew exactly how to relate to me. Her and I formed a very special bond and I really cherish her treatment during this time in my life.
+ Read more
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
Describe your experience with Fertility Centers of Illinois.
The doctor and nurses were excellent. The blood draw was even pleasant and I hate needles. The ultrasound technician was a little quiet, but very competent. The front desk was good, but some team members there could use a little more of an empathetic approach when interacting with patients.
During treatment, did you feel like you were treated like a number or a human?
Dr. Rapisarda never made me feel rushed. He explained my diagnosis and treatment options as many times as I needed to fully understand. During my first visits, I was an emotional wreck. It was extremely difficult to grasp I could not get pregnant on my own (or that my chances were very low). I came in with a very negative mindset and slowly I began to trust Dr. Rapisarda and the process. I began to understand the science behind the treatment. He was very neutral, never giving me false hope and never telling me it was going to happen. I really appreciated the level of hope he was giving me because it felt realistic.
Describe your experience with your nurse.
Stephanie and Laura were amazing. They were empathetic, compassionate, intelligent, and timely. Stephanie knew exactly how to relate to me. Her and I formed a very special bond and I really cherish her treatment during this time in my life.
How was your experience with John Rapisarda?
Dr. Rapisarda is a very competent, intelligent, even keel doctor. His bedside manner is exactly what I was looking for. Very calm and warm, but also very subtle and neutral in his demeanor and approach. I really appreciated this since I was the opposite in my demeanor. I was on edge and nervous about ever getting pregnant and needed someone to bring me back to a calm place and explain things in terms I could understand. He is extremely patient and never rushed through any explanations. The only thing I would have wanted more of is to have communicated with him directly during times that were a challenge. I understand it is very difficult since he has so many patients. though.
What one piece of advice would you give a prospective patient of John Rapisarda?
Trust the process and Dr. Rapisarda. He knows what he is doing. It may not work the first time or the second time, but he will find the right "recipe" to make your dream of having a child come true. Be patient and don't stop living during this time. Try to enjoy your life even during this emotional time. Most importantly, reach out to women and couples who have been there. They are your biggest supporters!
Describe the protocols John Rapisarda used in your cycles and their degree of success.
I was not a candidate for chlomid. I started with IVF and it was cancelled due to poor response and converted to an IUI cycle that did not work. A few months later, Dr. Rapisarda put me on a different protocol for IVF that did work.
Describe the costs associated with your care under John Rapisarda.
My insurance covered my treatment. I only had to pay co-pays.
10
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
29 - 30
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
2 Fertility Medications
Diagnosis
PCOS, Poor Egg Quality
9
Their [FCI] hours were very convenient for me. I was able to come in before work for my testing which made the process much less stressful for me since I did not have to worry about taking time off from my job...I loved Jessica. She was responsive and always compassionate. Prior to visiting FCI, we had an early loss about a year prior. I was nervous about both my ability to get pregnant and stay pregnant. She was understanding to both of those issues and help alleviate my fears.
+ Read more
Age
29 - 30
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Investor
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
PCOS, Poor Egg Quality
9
Describe your experience with Fertility Centers of Illinois.
Their hours were very convenient for me. I was able to come in before work for my testing which made the process much less stressful for me since I did not have to worry about taking time off from my job.
Describe your experience with your nurse.
I loved Jessica. She was responsive and always compassionate. Prior to visiting FCI, we had an early loss about a year prior. I was nervous about both my ability to get pregnant and stay pregnant. She was understanding to both of those issues and help alleviate my fears.
How was your experience with John Rapisarda?
My husband and I had a good experience with Dr. Rapisarda. He was open and honest with us about our situation. He spoke bluntly while remaining positive about his ability to help us with our specific situation. The game plan was very clear from the beginning. He made sure we were comfortable with the procedures we were going to undertake and did not push us to do anything we were not comfortable with. We only met with him three times - once during our initial consult, once after initial testing was completed and then an exit meeting after we became pregnant.
What one piece of advice would you give a prospective patient of John Rapisarda?
Be your own advocate. Dr. Rapisarda is very open and understanding and willing to work with his patients to achieve their goals in a way that is comfortable for them. He will be honest with you regarding what will and will not work but you should feel comfortable speaking up about your questions and comfort with procedures
Describe the protocols John Rapisarda used in your cycles and their degree of success.
I was diagnosed with weak ovulation, low progesterone and a possible mild case of PCOS. I was ovulating on my own each month but my levels were slightly below the normal range. I was prescribed Clomid and then used Crinone progesterone after ovulation. I got pregnant on my second cycle of Clomid
Describe the costs associated with your care under John Rapisarda.
My costs were reasonable. I did not have extensive or invasive procedures. Many of the diagnostic procures were covered by my insurance.
7
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
3 IUI
Diagnosis
PCOS
10
The clinic [Fertility Centers of IL-Glenview] was very welcoming, the front desk staff were very professional and friendly, and the clinic was very clean and put together. We also met with a financial advisor, which is great that they have that, because lets be real.. who can afford to pay for IVF out of pocket. ... If we are qualified to do the Invocell IVF - $8,500-10,000 If we are doing the normal IVF - anywhere from 14,000-16,000
+ Read more
Age
Treated
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
PCOS
10
Describe your experience with Fertility Centers of Illinois.
The clinic was very welcoming, the front desk staff were very professional and friendly, and the clinic was very clean and put together. We also met with a financial advisor, which is great that they have that, because lets be real.. who can afford to pay for IVF out of pocket. We truly have nothing but good things to say about this clinic so far! I hope it all works out for us here.
During treatment, did you feel like you were treated like a number or a human?
When going to see Dr. R we were nervous, anxious, and hoping for the best. He exceeded my expectations. He spent as much time with us as we needed him to, in our first initial consultation appointment. He went over everything about my condition with me, he let me know how each procedure works, and truly made us feel he was willing to do what it takes to get us our baby.
Describe your experience with your nurse.
the nurse that was assigned to us is awesome. I love that we have our own nurse for any questions or concerns. If I have any questions I email her, and she always responds in a very timely matter.
How was your experience with John Rapisarda?
My husband and I were very pleased when leaving and felt a big weight was lifted off of our shoulders. We were coming from a clinic where all 3 rounds of treatment didn't work and we were just very down about it all. Dr. R made us feel like there was hope again and he would do everything he could to help us.
What one piece of advice would you give a prospective patient of John Rapisarda?
Make sure to ask any questions you need to.. no question is a dumb one and he doesn't make you feel like you're being a burden or taking up too much of his time.
Describe the protocols John Rapisarda used in your cycles and their degree of success.
We are just starting with Dr. R - we are starting the IVF treatments the week of 03/12/18. at my previous clinic I did 3 rounds of IUI's
Describe the costs associated with your care under John Rapisarda.
If we are qualified to do the Invocell IVF - $8,500-10,000 If we are doing the normal IVF - anywhere from 14,000-16,000
9
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
34 - 37
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Endometriosis, Male Factor, Uterine Fibroids
8
I don't need a lot of hand-holding- I just needed someone to get me pregnant and that is what Dr. Beltsos [at FCI] did after IVF cycle #1. I felt like she did listen to me when we met and answered all of my questions...[Nurse} Stephanie was amazing. I just wish that she worked full time!...Thankfully they scheduled monitoring appointments for early in the morning so that you could get your ultrasound and bloodwork done before heading into work. A couple of times it was difficult to get an early appointment though.
+ Read more
Age
34 - 37
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Endometriosis, Male Factor, Uterine Fibroids
8
Describe your experience with your nurse.
Stephanie was amazing. I just wish that she worked full time!
How was your experience with Angeline N. Beltsos?
I don't need a lot of hand-holding- I just needed someone to get me pregnant and that is what Dr. Beltsos did after IVF cycle #1. I felt like she did listen to me when we met and answered all of my questions.
What one piece of advice would you give a prospective patient of Angeline N. Beltsos?
Come to any appointment with questions.
Describe the protocols Angeline N. Beltsos used in your cycles and their degree of success.
One month Lupron shot in preparation for IVF #1. Daily Lupron shots, Gonal-f, Menopur, Crinone. Cycle produced 10 eggs, 6 mature, 3 fertilized with ICSI, 1 transferred, 1 frozen. Cycle was a success and daughter was born in 2013. Frozen cycle #1- daily Lupron shots, Minivelle patches, Estradiol, Crinone. 1 frozen embryo transferred, resulted in miscarriage at 7 weeks. IVF cycle #2- Gonal-f, Menopur, dexamethasone. Slow to respond and I only have two mature follicles; cycle is transferred to a IUI. BFN. Prior to IVF cycle #3- Schoyer protocol with Ganerelix and Minivelle patches to hopefully stimulate ovaries to make more eggs next cycle. Amazingly got pregnant naturally during this protocol so no need for IVF.
Describe your experience with your monitoring appointments.
Thankfully they scheduled monitoring appointments for early in the morning so that you could get your ultrasound and bloodwork done before heading into work. A couple of times it was difficult to get an early appointment though.
Describe the costs associated with your care under Angeline N. Beltsos.
Insurance paid for everything but the drugs.
9
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids, Other
10
They [Fertility Centers of Illinois] are organized and efficient. I never waited more than 10 minutes for an appointment. They also have a Chicago office for weekend appointments. The retrieval’s were both smooth and I was very comfortable each time...They got to know me and really took great care of me... The clinic helped me out with medication when I ran out of coverage...I enjoyed chatting with Robin when I needed blood drawn. Stacy was a Great tech. And Patricia eased my nerves with every change and helped me with meds when I was running low.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids, Other
10
Describe your experience with Fertility Centers of Illinois.
They are organized and efficient. I never waited more than 10 minutes for an appointment. They also have a Chicago office for weekend appointments. The retrieval’s were both smooth and I was very comfortable each time.
During treatment, did you feel like you were treated like a number or a human?
His staff was amazing. They got to know me and really took great care of me.
Describe your experience with your nurse.
The entire staff was excellent. They all knew me by name and did their best to make me feel comfortable. I enjoyed chatting with Robin when I needed blood drawn. Stacy was a Great tech. And Patricia eased my nerves with every change and helped me with meds when I was running low.
How was your experience with Christopher Sipe?
He was knowledgeable and patient. He explained everything and made us feel comfortable. He truly seemed like he wanted to help us start our family. He was willing to meet with us whenever we needed him. He also removed a polyp before our first retrieval and I felt very safe and in good hands.
What one piece of advice would you give a prospective patient of Christopher Sipe?
Go into Ivf with an open mind. This can take some time. Also ask about the statistics for your specific age. That is very important to manage expectations.
Describe the protocols Christopher Sipe used in your cycles and their degree of success.
I was on menopur and follistum both rounds but starts with Lupron and went to Ganirelix for the 2nd round. The clinic helped me out with medication when I ran out of coverage. I had better results with Lupron.
Describe the costs associated with your care under Christopher Sipe.
I have a blue cross PPO. Both my procedures were covered at 100 percent. They were around $5000. All the monitoring was covered by insurance as well.
10
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, PCOS, Poor Egg Quality, Uterine Fibroids, Unexplained
9
I found the clinic [FCI - Glenview] to be efficient and easy to work with. I had no complaints!...I appreciated the nurse i worked with. I felt like i could always ask questions and that she knew me well....I found the nurses to be incredibly compassionate!...One time a prescription wasnt called in. I called the after hours line and they called it in immediately...My insurance covered everything except egg retrieval and embryo transfer...Ask questions and ask her [Dr. Beltsos] to explain things differently if you aren't sure you understand. She used many metaphors which were helpful
+ Read more
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, PCOS, Poor Egg Quality, Uterine Fibroids, Unexplained
9
Describe your experience with Fertility Centers of Illinois.
I found the clinic to be efficient and easy to work with. I had no complaints!
During treatment, did you feel like you were treated like a number or a human?
I appreciated the nurse i worked with. I felt like i could always ask questions and that she knew me well. The time with the dr was limited.
Describe your experience with your nurse.
I found the nurses to be incredibly compassionate!
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Angeline N. Beltsos?
We liked working with dt beltsos. She was aggressive in the treatment and we trusted that she wanted us to be pregnant as much as we wanted to be. It seemed like we rarely saw her, buti did feel like she was involved in the treatments.
What one piece of advice would you give a prospective patient of Angeline N. Beltsos?
Ask questions and ask her to explain things differently if you aren't sure you understand. She used many metaphors which were helpful
Describe the protocols Angeline N. Beltsos used in your cycles and their degree of success.
I dont entirely understand this question (sorry...)
Describe the costs associated with your care under Angeline N. Beltsos.
My insurance covered everything except egg retrieval and embryo transfer
8
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
32 - 34
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
3 IVF, 4 Egg Freezing (cancer)
Diagnosis
Other, Unexplained
9
Too many patients that mistakes are going to happen. Downside to FCI is that there are hundreds if not thousands of patients.
+ Read more
Age
32 - 34
Treated
2013 - 2015
Success with this Doc
Yes
Race
European, South Asian
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IVF, 4 Egg Freezing (cancer)
Diagnosis
Other, Unexplained
9
During treatment, did you feel like you were treated like a number or a human?
At times I felt like just a number. There are hundreds of patients but when you are alone with Dr. Beltos, you feel like family.
Describe your experience with your nurse.
Stephanie was kind, compassionate, and answered all of my crazy questions with grace and patience. She never once made me feel that I was nuts and always made me feel she had time for me.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
How was your experience with Angeline N. Beltsos?
She is warm and caring. New us by our names and remembered us. She would sometimes call us from her personal cell phone to check in on us. She is kind and will not give up, you just have to stay the course.
What one piece of advice would you give a prospective patient of Angeline N. Beltsos?
Be ready to be a self advocate.
Describe the protocols Angeline N. Beltsos used in your cycles and their degree of success.
#1 attempt canceled-lining was too thin-froze 5 #2 canceled lining too thin #3 canceled lining too thin #4 canceled lining too thin #5 egg retrieval-transferred 2, BPN #6 egg retrieval-transferred 2, BPN #7 egg retrieval-transferred 2, PREGNANT :)))))
Describe the costs associated with your care under Angeline N. Beltsos.
My husband and I are lucky because we both have fantastic insurance but even with insurance paying 90% it adds up. We spent total of $7,500 for meds, freezing and 10 % of procedures.
9
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Other, Unexplained
10
The nurses [at FCI Glenview] were always available via phone or email, and would spend any amount of time I needed talking through any questions or problems.
+ Read more
Age
31 - 32
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Other, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
The nurses at the office got to know me as a person and were there whenever i needed them. Dr. Rapisarda was always so caring and empathetic whenever i met with him.
Describe your experience with your nurse.
The nurses were alwasy available via phone or email, and would spend any amount of time I needed talking through any questions or problems.
How was your experience with John Rapisarda?
Dr. Rapisarda explained everything to the fullest extent (i am a healthcare professional, so for me it is easier to understand most of this "stuff"). He was empathetic when delviering bad news.
What one piece of advice would you give a prospective patient of John Rapisarda?
Make sure you write down all of your questions ahead of time to make sure you ask all of your questions.
10
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
The clinic offered very early morning appointments starting at 6:30am which helped balance work and appointments... The nursing staff at FCI - Lindenhurst was great! They have a passion for what they do and are always available to answer any question you may have. I was able to email the nurse my questions with a response by end of the day... That friendliness helped ease the stress of the entire process.
+ Read more
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
The clinic offered very early morning appointments starting at 6:30am which helped balance work and appointments. I didn't have to take any time off for regular monitoring appointments with the earliness of the appointments. The clinic was always very clean and I felt safe. There were times when I had to travel to other FCI clinics for monitoring appointments and all the FCI clinics had a very nice atmosphere.
During treatment, did you feel like you were treated like a number or a human?
Dr Nani took the time to always answer any questions myself of my husband had during the process. She didn't make us feel like any question was silly. She met with my husband and I after every IVF transfer regardless of the outcome.
Describe your experience with your nurse.
The nursing staff at FCI - Lindenhurst was great! They have a passion for what they do and are always available to answer any question you may have. I was able to email the nurse my questions with a response by end of the day. By the time I got my positive pregnancy result I felt like the entire team was happy and excited for me. We had become very close with how frequently I had appointments. That friendliness helped ease the stress of the entire process. Upon graduation myself and the staff were in tears of joy and sadness to leave them. I really felt like we a team going through this journey.
How was your experience with Jane Nani?
Dr Nani was very optimistic about our outcome even when things looked like they should work and they didn't, she never lost hope. Having that reassurance was a great help when going through such a hopeless time. We were diagnosed with unexplained infertility. Dr Nani did get more involved in our cycles once we started the IVF process versus the earlier pills & injectable cycles. During the early cycles she was more involved behind the scenes rather than in person. Dr Nani even made sure she did one of the transfers for us to help ease our minds that it wasn't working because of a dr error. FCI has a rotation of doctors who perform the retrievals and transfers so it was a comforting feeling to see her plan our cycle around when her rotation fell on the schedule. Dr Nani was always very friendly and helpful during everything!
What one piece of advice would you give a prospective patient of Jane Nani?
Don't be afraid to ask questions and learn about your process. She will tell you everything she thinks you need to know but its a complex process and there will be things you don't know that having clarification on will help get you involved in your journey.
Describe the protocols Jane Nani used in your cycles and their degree of success.
#1. The first cycle we did was a simple clomid cycle with timed intercourse. The result was negative. This was done because Dr Nani wanted to start off simple and see how my body responded to the medication. #2 - #3. We did two more additional clomid cycles due to insurance requirement of 3 clomid cycles before moving to a more progressive treatment of injectables. We did one timed interocurse and one IUI with these cycles. Both cycles ended with negative results. During these cycled Dr Nani begin to test my vitamin D and thyroid levels to ensure they were in the right ranges. They were not so we had to adjust with medication. #4. This cycle was an injectable cycle with IUI. Dr Nani felt this would help be a little more forceful of a cycle as it was possible the clomid was diminishing my egg quality. The result was negative. During this cycle we noticed my husband's sperm count was starting to drop and it was suggested we move onto IVF due to my increasing age and strong desire to get pregnant. #5. This was a fresh 5 day transfer IVF cycle. I was monitored to ensure I didn't encounter OHSS and I'm happy to say that I didn't encounter any post-op problems with over stimulation. I did produce 15 eggs and they were able to fertilize 7 with the ICSI process. All 7 made it to the 5 day stage (Grade A) and we decided to transfer just a single egg on our first transfer. #6. This was a FET cycle where we transferred two embryos. Dr Nani performed this transfer to ensure there were no problems doing the transfer. The result was negative. This cycle Dr Nani to recommend another saline ultrasound to verify everything looked good and do a blood check for natural killer cells. It resulted that my NK count was slightly elevated and my saline ultrasound came back perfect. #7. This was another FET cycle where we transfered two embryo's. Due to my higher NK cell count Dr Nani added an inter-lipids infusion prior to transfer to help decrease my NK cell count, which worked in decreasing my count to a safe level. The result of this cycle was a positive! We are currently expecting one little boy May 2016.
Describe the costs associated with your care under Jane Nani.
I work for a company in Wisconsin and live in Illinois so my insurance coverage was slightly different than if my company was from Illinois. The monitoring appointments typically cost around $200 with ultrasound and bloodwork. For the IVF cycles I was able to work with Dr Nani to ensure that the cost could stay within my lifetime maximum covered by my insurance. I think in total we spent $6,000 out of our pocket over the year of treatments for all the medications and appointments (including egg retrieval and three transfer cycles).
9
Doctor
Jane Nani
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
PCOS
10
Because it [FCI] is a large practice, some procedures may not actually be done by Dr. Rodgers. My egg retrieval was performed by another doctor, but I never once felt my quality of care was compromised. Dr. Rodgers will try her best to make sure she can perform transfers and any surgeries you may need. We had a slight issue with the billing department because they did not send my husband's initial testing through insurance. Because of this, we had to pay out of pocket. Once they did send it though, they were very slow to issue a refund and would not issue it until my account was also paid off. We have finally received the refund, but that process took longer than expected.
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
PCOS
10
Describe your experience with Fertility Centers of Illinois.
Fertility Centers of Illinois is a large clinic, but they do have many smaller offices in the suburbs. Almost all of the blood work and ultrasound appointments, and meeting with Dr. Rodgers will be at your home office. Sometimes you may have to go to the River North location for an appointment or two, but that depends on the cycle you are in. For example, during IVF I had to have weekend monitoring appointments so I had to go to River North. Because it is a large practice, some procedures may not actually be done by Dr. Rodgers. My egg retrieval was performed by another doctor, but I never once felt my quality of care was compromised. Dr. Rodgers will try her best to make sure she can perform transfers and any surgeries you may need. We had a slight issue with the billing department because they did not send my husband's initial testing through insurance. Because of this, we had to pay out of pocket. Once they did send it though, they were very slow to issue a refund and would not issue it until my account was also paid off. We have finally received the refund, but that process took longer than expected.
During treatment, did you feel like you were treated like a number or a human?
Dr. Rodgers has personally called me on multiple occasions. She called me when I had to cancel an IUI cycle, she called me with my final fertilization report, and she shared personal experiences while I was miscarrying. I recently had a hysterscopy and D&C performed and she sat in bed with me to discuss my results. She also called me the next day to see how I was doing.
Describe your experience with your nurse.
Amber is definitely my go to. Whenever I have questions she is quick to e-mail or call me back with answers. She is incredibly compassionate and knowledgable. Her coordination with Dr. Rodgers is amazing and I always feel like I am getting the best care. At times I felt incredibly overwhelmed with the process, but Amber always put my mind at ease. She has made this journey tolerable and I cannot imagine having a better nurse to help me through the process.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to send your chart to another clinic
How was your experience with Allison Rodgers?
When I first met with Dr. Rodgers, I was extremely nervous because I did not know what to expect. However, she quickly put me at ease. She told me what she thought was going on, explained the process for figuring it out, and then made sure I had all of her contact information. Once I had a diagnosis and started the process she was very upfront about everything. She explained things in terms I understood and addressed any and all issues I had. After my first failed cycle, she called me personally to tell my beta hCG results were negative and discussed next steps. Each appointment we had with her she was incredibly informative and discussed our chances of success and what to expect. I think one of Dr. Rodgers' strengths is her compassion. She herself has been through the gamut of fertility treatment and because of this, she totally understands where each and every patient is coming from. I feel like I am thoroughly cared for by Dr. Rodgers and honestly could not ask for a better doctor to have to go through this journey with.
What one piece of advice would you give a prospective patient of Allison Rodgers?
Dr. Rodgers will give you a ton of information and tell you what she thinks is best for you, but she is also willing to discuss any research you may have discovered on your own. She definitely advocates for her patients and makes sure you are involved in your treatment plan. She generally answers questions you did not know you even had, but also make sure you ask the questions you do have.
Describe the protocols Allison Rodgers used in your cycles and their degree of success.
Our first cycle was a timed intercourse and Letrozole cycle. I took Letrozole on cycle days 5-9. The rationale behind this was the fact that I have PCOS and do not ovulate on my own. If I could ovulate, I could potentially get pregnant. Unfortunately, I began surging on my own with only a 14.5mm follicle so while I did the trigger shot, it did not produce a mature enough egg. I did not get pregnant this cycle. My second cycle we chose to do an injectable IUI cycle. The rationale behind this was that while I produced one follicle on Letrozole, it was not large enough. The injectables (Gonal-f) would hopefully produce a few mature follicles. Unfortunately, after 19 days of stimming, I had 10 follicles growing at the same rate. This cycle was cancelled. We finally opted for IVF. We used an antagonist protocol with Gonal-f, Menopur, and Ganirelix. I stimmed for eleven days. Days 1-4 I was on 200iu of Gonal-f. Days 5-10 I was on 150iu Gonal-f, 75iu Menopur and Ganirelix. Day 11 I was on 100iu Gonal-f, 75iu Menopur, and Ganirelix. Day 12 I triggered with 20iu of Lupron. Day 13 I had to add an hCG booster. On Day 14, I had 24 eggs retrieved, 16 of them were mature and 14 were ICSIed. We ended up with seven day 5 blastocysts and two day 6 blastocysts. This was a freeze all cycle as I have a rather high AMH and PCOS. In January we transferred one 2AA blastocyst and ended up getting pregnant. Unfortunately, this ended in a loss at 7w3d. I am currently prepping for a May FET.
Describe the costs associated with your care under Allison Rodgers.
We are extremely fortunate to have excellent insurance coverage. Once I hit my deductible, I was only responsible for 10% of the total cost of fertility care. Each time I meet with Dr. Rodgers personally I have a $40 co-pay. Other than that I just pay the lab and ultrasound costs. With that said, this treatment still has not been cheap, but it has been incredibly affordable because of my insurance.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 3 IVF, 3 Egg Freezing
Diagnosis
Endometriosis
3
The offices [FCI - Lindenhurst] are always PACKED! It is so hard to get a time that is needed as the offices are short staffed for all patients. The equipment is old and need to be updates as my technicians would sometimes have to shake the machines!... At the Highland Park office I once was not called back and communicated as to what medication I needed to take for the day. I had to call them after hours which is stressful.... I always felt like a number in the waiting room, at times I had to wait 45 minutes to 1 hour for my apt! Often time you cannot get an apt early in the morning for the people who have to get to work this is important!
+ Read more
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 3 IVF, 3 Egg Freezing
Diagnosis
Endometriosis
3
Describe your experience with Fertility Centers of Illinois.
This place is too busy! I always felt like a number in the waiting room, at times I had to wait 45 minutes to 1 hour for my apt! Often time you cannot get an apt early in the morning for the people who have to get to work this is important! They allow you to show up right when they open and then you wait and try to get in (which works sometimes). At the Lindenhurst office the staff would be stuck in traffic and you would be waiting on them to arrive. The waiting rooms are always full! The staff is overworked and the equipment is old. As they are all nice, I feel as though they were frustrated at times too as they were short staffed.
During treatment, did you feel like you were treated like a number or a human?
Dr. Jacobs always sat across from us at his desk with his leg up. He talked a lot and I felt like I interrupted him to ask him questions (not sure he liked that). Sometimes I felt like he was a bit cocky but I do believe that he knew his stuff. When he is finished talking to you, he calls in his nurse to handle the rest.
Describe your experience with your nurse.
The main nurse I had was amazing but left the office.
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
  • Provided conflicting information
How was your experience with Laurence A. Jacobs?
I do believe that Dr. Jacobs knows what he is doing but I did not have any success with him. I did 3 IUIs and 3 IVF cycles, one which was canceled due to my body not responding to the medication. My results for my IVF cycles were not very successful my first round I got 8 and only 1 made it. My second round got canceled days before retrial and my 3rd round I got 9 in which 3 made it. I did a frozen transfer and did not have success. I then did another round in which the nurse asked me, "Dr. Jacobs wants to know why we did not do a fresh transfer." I was appalled! Isn't this something the dr. should know!! He was the one who told me he believed in frozen transfers with better success rates. When I first arrived at this this office I was feeling very optimistic, over a year of treatment and no success, I left and went else where and am happy I did.
What one piece of advice would you give a prospective patient of Laurence A. Jacobs?
Book your apts. early, he is hard to see!
Describe the protocols Laurence A. Jacobs used in your cycles and their degree of success.
3 IUIs with clomid- no success 3 IVF rounds- no success. Goal F, Lupron, Estrace, Menopur, Ganirelix
Describe your experience with your monitoring appointments.
Cattle call for sure! The offices are always PACKED! It is so hard to get a time that is needed as the offices are short staffed for all patients. The equipment is old and need to be updates as my technicians would sometimes have to shake the machines!
Describe the costs associated with your care under Laurence A. Jacobs.
Not sure as my insurance helps cover the cost.
6
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2016
Success with this Doc
Yes
Treatment
IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Everyone [FCI - Lindenhurt] is so friendly and it makes the entire process less scary! There is even a financial advisor who helps you set up plans if you need to, so you can afford your treatment if insurance doesn’t help much....Very well oiled machine!!!! That’s for sure. I loved that I could schedule my appointments early in the morning. That way I would not have to keep leaving work for monitoring appointments. I was always in and out within 25 minutes of arriving.
+ Read more
Age
29
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with Fertility Centers of Illinois.
Organized, kind, patient, and even the receptionists get to know you by name. Everyone is so friendly and it makes the entire process less scary! There is even a financial advisor who helps you set up plans if you need to, so you can afford your treatment if insurance doesn’t help much.
During treatment, did you feel like you were treated like a number or a human?
Dr. Rodgers and my nurse Amber personally contacted me frequently. They’ve met my first son. I feel like they truly care to help us grow our family, and as Dr. Rodgers has experienced infertility herself, I think it gives her the compassion and understanding that some other doctors may not necessarily have.
Describe your experience with your nurse.
Very friendly, prompt, and easy to communicate with. We love that we can email and receive quick replys. Amber is amazing!
How was your experience with Allison Rodgers?
Dr. Rodgers is very open with her communication. She personally calls to speak with us, even after we have already spoken to our nurse. When we did our egg retrieval, she sounded so excited for us! She always answers any questions that we may have in great detail, and is always so kind.
What one piece of advice would you give a prospective patient of Allison Rodgers?
Trust her! She really knows her stuff!!
Describe the protocols Allison Rodgers used in your cycles and their degree of success.
For fresh transfer we used agonist protocol. Can’t remember all of he drugs used that cycle, but I remember crinone, estrace, lupron, menupur. For our frozen cycle for baby number two, we are using lupron acetate, baby aspirin, minivelle, and progesterone in oil, and crinone if needed-as well as estrace as needed. I have PCOS, and my husband has low morphology, so we used ICSI. Our first fresh cycle resulted in our beautiful baby boy with one embryo transferred. We are in the middle of our frozen transfer now for baby number 2.
Describe your experience with your monitoring appointments.
Very well oiled machine!!!! That’s for sure. I loved that I could schedule my appointments early in the morning. That way I would not have to keep leaving work for monitoring appointments. I was always in and out within 25 minutes of arriving.
Describe the costs associated with your care under Allison Rodgers.
With my insurance, embryo freezing, and spleen freezing, I think we paid a total of $5000 after insurance. We pay $500 annually for the frozen embryos and $500 for the frozen sperm.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Tubal Blockage
10
The clinic [FCI] had a variety of locations which is nice. For my main visits I go to a clinic 45 min from my home but for monitoring I am able to go to a clinic 10 min from my home. I wish that more services would b offered at clinic closer but I believe they are working on increasing the services!...I have a primary nurse. She always provides me with my results the afternoon of each visit. She is also available by email and always replies. She answers all of my questions in a timely manner.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Tubal Blockage
10
Describe your experience with Fertility Centers of Illinois.
The clinic had a variety of locations which is nice. For my main visits I go to a clinic 45 min from my home but for monitoring I am able to go to a clinic 10 min from my home. I wish that more services would b offered at clinic closer but I believe they are working on increasing the services! They are on top of your cycle so you do not feel like you are wasting any time.
During treatment, did you feel like you were treated like a number or a human?
Dr Rodgers is fabulous. She personally calls me during the treatment and meets with me to go through next steps. She listens to me and really tailors the treatment to me specifically.
Describe your experience with your nurse.
I have a primary nurse. She always provides me with my results the afternoon of each visit. She is also available by email and always replies. She answers all of my questions in a timely manner.
How was your experience with Allison Rodgers?
Dr. Rodgers seems to know what she is talking about. She is very thorough when going over all the options. She is optimistic yet provides realistic expectations. She is very compassionate and seems to truly care about her patients. It would be nice to have a little more contact with her throughout the cycle, but the care from the nurse and clinic is top notch.
What one piece of advice would you give a prospective patient of Allison Rodgers?
She is friendly and relatable.
Describe the protocols Allison Rodgers used in your cycles and their degree of success.
Cycle 1 we used letrozole, trigger shot and iui- this resulted in one mature follicle but ended in chemical pregnancy. Added estrogen part way through cycle and progesterone day 21. Cycle 2 letrozole trigger shot and iui. Began estrogen and progesterone earlier. Lining was thin so upped the dose of progesterone and estrogen. Ended in a negative. Cycle 3- getting ready to start this cycle. Letrozole with added metformin, and Gonal-f.
Describe the costs associated with your care under Allison Rodgers.
I am out of pocket so it was 275 per cycle and 274 per iui.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
My only complaint is sometimes I feel there is a disconnect when your in a IVF cycle as you work with a different team to manager you rmeds and cycle. The onl other weekness I see is that my Dr. only has certain days in the hosptial to complete the procedures so I feel they [Fertility Ctr of IL - Lindenhurst] adjust my hormones to work around the days the Dr. is in the opperation room.... Very efficient. I was in and out normally in 15 to 20 mins.
+ Read more
Age
Treated
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
Describe your experience with Fertility Centers of Illinois.
My only complaint is sometimes I feel there is a disconnect when your in a IVF cycle as you work with a different team to manager you rmeds and cycle. The onl other weekness I see is that my Dr. only has certain days in the hosptial to complete the procedures so I feel they adjust my hormones to work around the days the Dr. is in the opperation room.
During treatment, did you feel like you were treated like a number or a human?
When we have had failed cycles he always make sure I am aware of next steps by meeting in person or phone, if my time does not allow for an office visit. He is alway about making sure I know what his next step and thoughts are. He always reminds me that heis always available via email for any questions or concerns may have.
Describe your experience with your nurse.
They are amazing always kind and attentive to your needs. Always respond to my emails promtly.
How was your experience with Laurence A. Jacobs?
He is very compasionate. He always make sure to explain every aspect of the process or procedure and includes some humor which breaks the tension and helps me feel more comfortable vs. crying. He always is reminding me that he is always just a email away. The is very knowledgeable in the field.
What one piece of advice would you give a prospective patient of Laurence A. Jacobs?
Don't be affraid to ask questions or reach out.
Describe the protocols Laurence A. Jacobs used in your cycles and their degree of success.
I already have a daughter about to turn three and I am in my mid 30s. Thus we started with femara, 1 cycle, BFN. Then tried 2 IUIs, with femara and tirgger of BFN. Then another cycle of femera prior to IVF procedure, to not waste a month. Then tried and antigonst protocol, got 16 follicles, 8 eggs, 6 mature, 3 started to develop all arrested prior to blast. Then tried flare protocal and 5 days in LH surged and cancled cycle. Current on day 11 of antigonist cycle. 375 follistim, 150 menopur, ganerelix.
Describe your experience with your monitoring appointments.
Very efficient. I was in and out normally in 15 to 20 mins.
Describe the costs associated with your care under Laurence A. Jacobs.
I can only recall what I paid after insurance not actual rates
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
Treated
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
0
I has asked for an estimate on IUI cycle [with Fertility Centers of Illinois] because my insurance would not pay for it. I was given the wrong estimate of $200-$300. I then received bills of $1000s. The office would then only call me to confirm my appointment when they wanted more $$. I explained to them I was wrongfully estimated, they continued to push and threaten to cancel my cycle. All the while saying ‘we are here for you’
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Unexplained
0
Describe your experience with Fertility Centers of Illinois.
I has asked for an estimate on IUI cycle because my insurance would not pay for it. I was given the wrong estimate of $200-$300. I then received bills of $1000s. The office would then only call me to confirm my appointment when they wanted more $$. I explained to them I was wrongfully estimated, they continued to push and threaten to cancel my cycle. All the while saying ‘we are here for you’
During treatment, did you feel like you were treated like a number or a human?
When I was called with bad resluts. I would ask questions, but get answers like ‘I don’t know’. She would then tell me to come in for a consultation and talk , but she wasn’t ready to give me answers over the phone. Always ending the coversation with ‘we are here for you, let us know if you need anything’. When l had just asked for help, and got an ‘i don’t know’ response.
Describe your experience with your nurse.
Stephanie was also programmed to say ‘we are here for you’.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost results
  • Provided conflicting information
How was your experience with Allison Rodgers?
When I was called with bad resluts. I would ask questions, but get answers like ‘I don’t know’. She would then tell me to come in for a consultation and talk , but she wasn’t ready to give me answers over the phone. Always ending the coversation with ‘we are here for you, let us know if you need anything’. When l had just asked for help, and got an ‘i don’t know’ response.
What one piece of advice would you give a prospective patient of Allison Rodgers?
Maybe your experience will be better with her as your IVF doctor. But having her as my IUI doctor I did not feel she was paying attention to my case at all
Describe the protocols Allison Rodgers used in your cycles and their degree of success.
I went through cycle with Clomid & IUI, And 2 rounds of Letrozole & timed intercourse. With each medication I would have follicles, but never a positive pregnancy.
0
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Uterine Fibroids, Other
10
I am very impressed with the clinic [FCI]. Scheduling is very easy and everyone has been so helpful. I love that they have mulitple locations that you can go to. I love that I always get a returned phone call before the end of the day....everyone from the front desk, to the nurses and doctor herself walked me through everystep and made me feel so comfortable. So far this has been a wonderful experience, during a very stressful time in our lives. I highly recommend FCI to anyone needing a reproductive endocronologist.
+ Read more
Age
Treated
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Uterine Fibroids, Other
10
Describe your experience with Fertility Centers of Illinois.
I am very impressed with the clinic. Scheduling is very easy and everyone has been so helpful. I love that they have mulitple locations that you can go to. I love that I always get a returned phone call before the end of the day. I had surgrey with Dr. Rodgers, and I was very nervous but everyone from the front desk, to the nurses and doctor herself walked me through everystep and made me feel so comfortable. So far this has been a wonderful experience, during a very stressful time in our lives. I highly recommend FCI to anyone needing a reproductive endocronologist.
During treatment, did you feel like you were treated like a number or a human?
Dr Rodgers seemsnto care for me as a person, and us as a couple. She is very detailed and I feel she really wants us to get pregnant. She is very invested in our success.
Describe your experience with your nurse.
Amber is amazing! I have nothing but great things to say about her. She has always called me back same day and took as much time as I needed to explain everything. She is amazing!
How was your experience with Allison Rodgers?
I would highly recommend Dr Rodgers. She seems to really care about you as a person and your success. I feel like she understands what you are going through and looks at everything as a whole to give you the best chance possible for success.
What one piece of advice would you give a prospective patient of Allison Rodgers?
Go see her! Get a second opinion! She was my second opinion and found I had polyps in my uterus which could have prevented pregnancy. She also gave me a plan, so I felt comfortable moving forward.
Describe the protocols Allison Rodgers used in your cycles and their degree of success.
We are doing the schoyer prep protocol. We are just starting this process now.
Describe the costs associated with your care under Allison Rodgers.
We used Attain to purchase a multi package system
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Uterine Fibroids
10
Some people don't like how busy they are [at FCI - High Pk], but I think they do a fantastic job at squeezing every patient in, even when it seems impossible. The wait time can get bad at times (not always) but I see them doing that to make sure everyone who needs to be seen on a given day is able to...I talked with 3 different nurses regularly. Only once did I speak with one who was a bit rude and didn't answer my questions, but she was filling in for someone else that day...
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Age
38
Treated
2016
Success with this Doc
Yes
Race
European, Ashkenazi Jewish, Other
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Uterine Fibroids
10
Describe your experience with Fertility Centers of Illinois.
Some people don't like how busy they are, but I think they do a fantastic job at squeezing every patient in, even when it seems impossible. The wait time can get bad at times (not always) but I see them doing that to make sure everyone who needs to be seen on a given day is able to
During treatment, did you feel like you were treated like a number or a human?
He understood we wanted to try with our own eggs before moving onto donor and not only did he support that, he encouraged us. We did 3 IVF cycles and he always took my ideas (from my own research) seriously and was open minded to trying anything. Finally, he told me, "I am determined to make you pregnant" which made me feel like he had a vested interest in our success.
Describe your experience with the nursing staff.
Mostly fantastic. I talked with 3 different nurses regularly. Only once did I speak with one who was a bit rude and didn't answer my questions, but she was filling in for someone else that day.
How was your experience with Brian Kaplan?
He is extremely personable and patient. He really listens to what you want, and doesn't just force his medical opinions on you. He doesn't seem concerned with his stats and is willing to take risks, if you as a patient want to try some out-of-the-box ideas. The only critique I have is that he is very busy and has many patients so he doesn't always explain every detail of the process, however he will answer any questions and if you forget to ask while there or think of your question later, the nursing staff will respond quickly.
What one piece of advice would you give a prospective patient of Brian Kaplan?
Be very honest with him about how you feel and what you want. He will treat you like a human, not a statistic and although he will be blunt, he will give you hope when you may have lost all of it. He's a great balance of realistic and optimistic! Also, bring a list of questions to be sure you go over everything you're wondering about!
Describe the protocols Brian Kaplan used in your cycles and their degree of success.
First IVF cycle was pretty standard since we didn't know how I would respond. We suppressed with BCP, and started with Menopur and Follistim. He upped the dosage of my follistim pretty high (I don't remember exact dosages anymore) because I turned out to be a slow responder. That cycle ended with 2 eggs, and one fertilized and was transferred. It was a 3 day fresh transfer and 6 cells at the time with minimal fragmentation. Unfortunately, the embryo did not stick and we ended up with a negative. Second cycle we decided (upon my request and his approval) to try estrogen priming. I only got 4 days into stimming when we learned I had one very large leading follicle and not much else. He had a safety concern for that one follicle getting too big so we cancelled that cycle and I was put on BCP to help shrink it back down. My 3rd cycle we were going to do a long Lupron protocol. I started priming with Lupron 2 weeks prior and ended up getting very sick from it. The doctor felt at that point the Lupron could still have benefited me even if it stopped, so we cut that off early and just moved onto stims (menopur and follistim). This time he kept my follistim at an average dosage but upped the menopur to 5 vials a day. He had me stim for 18 days to get the follicles mature. Although it was longer than most, I was monitored very carefully. We got 3 eggs at retrieval. One fertilized and we did another 3 day fresh transfer. This time our embryo was 10 cells with minimal fragmentation. I am now 26 weeks pregnant from that embryo with a healthy, strong baby girl!
Describe the costs associated with your care under Brian Kaplan.
We had insurance coverage so I had very little out of pocket and whatever was out of pocket was explained thoroughly by the financial coordinator before cycles began. I don't remember my specific costs.
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
30 - 33
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
4 IUI, 4 IVF, 4 Egg Freezing, Surrogacy
Diagnosis
PCOS, Unexplained
10
The nursing staff [at FCI] was extremely organized and professional. When starting our fertility journey we were assigned a designated nurse that was the main contact person for us. Whenever I had any question, I was able to call the office to talk to her. I felt so comfortable with this because I never felt like I had to explain myself. If I ever had a specific question for Dr. Feinberg she always contacted her to get the information. She gave me her email and was always available in a timely manner.
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Age
30 - 33
Treated
2013 - 2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 4 IVF, 4 Egg Freezing, Surrogacy
Diagnosis
PCOS, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
IVF Florida is extremely organized, professional and knowledgeable about the latest research that is being done in the field of fertility. The nurses, who are the people that you talk with the most are very knowledgable as well and make you feel like you are important. I always felt very comfortable during a time in my life that was emotional beyond belief. As a new patient I would explain that you need to get comfortable with your nurse. The doctor is the one who is making all of the decisions and looking at your bloodwork and every test that is done, but for the daily contact about medications, ultrasounds, baseline appointments, etc...is your nurse. I was surprised at first that I wasn't always seeing the doctor and would often go in for bloodwork and ultrasounds with the techs; however this is the process and I knew that my doctor was always looking at the results of these in order to decide what the next steps are. Make sure that once you are given a nurse you always ask to talk to the same person when you call with questions. That way you are not having to re-explain yourself.
During treatment, did you feel like you were treated like a number or a human?
When working with Dr. Feinberg I felt like a human because I felt that the treatment approach was extremely specific to our situation. She was always willing to have us come in for appointments to discuss the next steps in our process. I always felt that we had a plan.
Describe your experience with your nurse.
The nursing staff was extremely organized and professional. When starting our fertility journey we were assigned a designated nurse that was the main contact person for us. Whenever I had any question, I was able to call the office to talk to her. I felt so comfortable with this because I never felt like I had to explain myself. If I ever had a specific question for Dr. Feinberg she always contacted her to get the information. She gave me her email and was always available in a timely manner.
How was your experience with Eve Feinberg?
Dr. Feinberg was an incredible doctor. She was extremely sensitive to our fertility situation and I really appreciated her realistic attitude. She did not get our hopes up with false promises, but was rather open with us about our situation and was always ready to come up with a new plan. She took alot of time in every appointment and never made us feel like she was in a rush to see other patients. We always felt that she was using the best procedures and technology and that she was always informed about the new research as fertility is changing and developing by the minute.
What one piece of advice would you give a prospective patient of Eve Feinberg?
My advice would be to not wait too long before going to see her.
Describe the protocols Eve Feinberg used in your cycles and their degree of success.
When working with Dr. Feinberg we had already been thru several rounds of clomid, IUI with injectibles and IVF. We went to Dr. Feinberg already in the IVF process. During our first retreival cycle we used an antagonist protocol. I started taking follistim 75iu and 150 of menopur. I stimulated for approximately 12 days before preparing for the retrieval. I then took ganirelix. Dr. Feinberg was aggressive with my stimulation medications in order for us to get a good amount of eggs but she was very meticulous about not having me hyperstimulate which was a concern. She monitored me very closely. The second retrieval followed the same protocol.
Describe the costs associated with your care under Eve Feinberg.
When doing PGS testing we typically spent about $6500 per testing. Our insurance covered 4 retrievals. During our surrogacy journey we were out of pocket and spent approximately $6000 on procedures.
10
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
30
Treated
2016
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Male Factor, PCOS
10
Amber [a nurse at FCI] was wonderful and compassionate. She has also gone through treatments and has some of the same issues that I have and been successful. She is currently on maternity leave and Ashley is now my primary nurse since the start of the second cycle. Ashley is also great and always responsive.... The staff took great care to learn our names and ask us about our lives outside of treatments. And every nurse is understanding and responsive both over phone and email.
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Age
30
Treated
2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Male Factor, PCOS
10
Describe your experience with Fertility Centers of Illinois.
Strengths: welcoming, compassionate, knowledgeable, comfortable Weaknesses: The first cycle can be tricky- if you don't ask questions they assume you know what's going on. Also, be aware of their payment process and policies. Talk to your nurse or the office manager about how much you might need to save and ways to find discounts.
During treatment, did you feel like you were treated like a number or a human?
Dr. Rodgers discussed diagnosis with us and always answered all of our questions; she called with every negative pregnancy test to discuss the next steps. The staff took great care to learn our names and ask us about our lives outside of treatments. And every nurse is understanding and responsive both over phone and email.
Describe your experience with your nurse.
Amber was wonderful and compassionate. She has also gone through treatments and has some of the same issues that I have and been successful. She is currently on maternity leave and Ashley is now my primary nurse since the start of the second cycle. Ashley is also great and always responsive.
How was your experience with Allison Rodgers?
Dr. Rodgers always made us feel normal and excepted, and the compassion that she shows during every call helps us process the results. I prefer to focus on the next step and Dr. Rodgers helped us do that.
What one piece of advice would you give a prospective patient of Allison Rodgers?
Ask every question you have, and don't be ashamed to ask.
Describe the protocols Allison Rodgers used in your cycles and their degree of success.
We've only done two cycles so far, both were the same. Letrozole and double IUI with estrogen support. During the first cycle, the letrozole (2.5 mg I believe) caused two great looking follicles to grow and the back to back IUI went perfectly. The estrogen support (Crinone) was added during the TWW. During the second cycle, the letrozole (same dosage) only caused one normal sized follicle, and Estrodiol, Crinone, and progesterone in oil (1mL) were all added during the TWW due to uterine lining not being think enough. For the third cycle, Dr. Rodgers doubled the dosage of the letrozole and we'll see if that helped the follicle size and count.
Describe the costs associated with your care under Allison Rodgers.
Treatments are expensive but I was lucky my insurance covered most of it, and now covers all of it after I hit my deductible. For reference, my deductible was just over 3000 and we hit that with a cycle and a half.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
31 - 33
Treated
2012 - 2014
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Anovulation, PCOS, Tubal Blockage
10
FCI is probably the largest fertility clinic in Illinois. Dr. Feinberg is the only doctor I had at FCI, and she was wonderful. Even though it's a huge practice, I never felt like a number or a dollar sign. The nurses and staff were always incredibly warm and polite, and the finance coordinator worked with us through a few insurance changes. I had an incredibly positive experience there and look forward to going back when we're ready for a 2nd child.
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Age
31 - 33
Treated
2012 - 2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Anovulation, PCOS, Tubal Blockage
10
Describe your experience with Fertility Centers of Illinois.
FCI is probably the largest fertility clinic in Illinois. Dr. Feinberg is the only doctor I had at FCI, and she was wonderful. Even though it's a huge practice, I never felt like a number or a dollar sign. The nurses and staff were always incredibly warm and polite, and the finance coordinator worked with us through a few insurance changes. I had an incredibly positive experience there and look forward to going back when we're ready for a 2nd child.
During treatment, did you feel like you were treated like a number or a human?
Dr. Feinberg and her staff, including nurses and front desk staff, always knew my name, my cycle details, my history, and most importantly were extremely understanding and caring about our great desire to have a child. After an unsuccessful attempt at IVF with 0 embryos to transfer with another practice where I had been treated like a number, Dr. Feinberg reviewed my 300+ page medical record and explained why and how IVF with her protocol would work. After the heartbreak of going through the process to not even have a transfer, it took everything in me to be strong enough to try again. Dr. Feinberg and her staff didn't let me down and I felt supported and encouraged the whole way through.
Describe your experience with your nurse.
Dr. Feinberg's nursing staff is excellent. They communicated well, were always available for questions, and always returned my calls same-day, or next-day if I left a message later in the day. I really felt like they were all in my corner; I don't know how they do that for all of their patients, because the care seems so individual. I had a great rapport with everyone there and enjoyed seeing them and moving through the process with them. They made it easy to stay positive which can be so very hard during fertility treatment.
How was your experience with Eve Feinberg?
Dr. Feinberg is a joy to work with and takes her work of creating families very seriously. She understands the many difficult paths that lead individuals or couples to require ART and truly listens when you talk about your experience. I always felt that I had enough time when speaking with her and that while explaining treatment options, she considered our wants and needs carefully. I honestly cannot say enough positive things about her.
What one piece of advice would you give a prospective patient of Eve Feinberg?
My best advice would be that if you haven't yet tried IVF, be prepared to hear that you need to move to IVF. I had so hoped that a lesser treatment would work for us, but after hearing the success rates and understanding that Clomid, IUI, etc. have much lower rates of success, it was Dr. Feinberg who really got me to take IVF seriously and to move on from repeated stressful cycles with negative outcomes.
Describe the protocols Eve Feinberg used in your cycles and their degree of success.
I have PCOS and am anovulatory; haven't had a period on my own since I was 16. I am now 35. I tried 6 Clomid cycles through my OBGYN, with no pregnancies, and moved on to Dr. Feinberg to try a Clomid cycle with IUI. It was negative as well. Dr. Feinberg suggested IVF due to the much higher success rate. I also had a possibly blocked tube, discovered during an HSG. Because I was 100% covered through employer insurance at a different practice, I left Dr. Feinberg and tried IVF there. (Huge mistake.) It ended with an egg retrieval that resulted in OHSS, maybe 16 eggs retrieved, 5 embryos, and 0 embryos made it to day 3. We were devastated and I was very sick with OHSS. There was 0 follow up from that doctor. Almost a year later, I went back to Dr. Feinberg, and she read over my 300+ page medical record from the previous IVF attempt. She showed me 3 places where she would have canceled the cycle. She said, this cycle was never going to result in a pregnancy. The eggs were not mature/large enough and my hormones weren't at the right levels (my estrogen was well over 6000 when I developed OHSS). She told me I had a 90% chance of getting pregnant, with a longer, slower protocol, and that we would do a freeze-all to allow my body some time to rest before transfer, due to having OHSS. The difference in the cycles cannot be overstated. What was so painful and difficult the first time was made easy and understandable with Dr. Feinberg and her staff. I again used injectables including Lupron and Follistim, and progesterone in oil. I was so calm about/before the egg retrieval this time, I tried to take a cab home (not allowed after anesthesia.) I did not develop OHSS, we retrieved 23 mature eggs, ICSI produced 6 viable embryos, and we froze them all. About a month later we transferred 1 AA embryo that resulted in a pregnancy and live birth; my son is now 1 year old.
Describe the costs associated with your care under Eve Feinberg.
My costs were covered by insurance; I had to meet the deductible and embryo storage is out of pocket.
10
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
41 - 43
Treated
2012 - 2014
Success with this Doc
Yes
Treatment
6 IUI, 2 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage, Uterine Fibroids
8
The clinic [FCI] was good. One of the women in office where you fill out the paperwork knew me because of my occupation. She told her husband I was a patient there and when he called for something work related, he mentioned that he was the husband of------ that I talked to at FCI. It was inappropriate...The staff at the front desk, at the Fertility Center of Illinois, was great. They were personable, friendly and were just as important as the rest of the staff.
+ Read more
Age
41 - 43
Treated
2012 - 2014
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 2 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage, Uterine Fibroids
8
Describe your experience with Fertility Centers of Illinois.
The clinic was good. One of the women in office where you fill out the paperwork knew me because of my occupation. She told her husband I was a patient there and when he called for something work related, he mentioned that he was the husband of------ that I talked to at FCI. It was inappropriate.
During treatment, did you feel like you were treated like a number or a human?
Personable, honest and took the time to explain my results and the reality of the situation. Very patient, compassionate and wonderful all around, one of the best doctors I ever had. The procedure is tough and rules your life, Dr. feinberg was wonderful every step.
Describe your experience with your nurse.
The staff at the front desk, at the Fertility Center of Illinois, was great. They were personable, friendly and were just as important as the rest of the staff.
How was your experience with Eve Feinberg?
Honest, intelligent and is very clear what the chances are. Takes results of prior inseminations to explain how and why she is taking certain courses of action each time. Compassionate and patient, fully aware of the emotional burden this takes on you personally, physically as well your family.
What one piece of advice would you give a prospective patient of Eve Feinberg?
She is very progressive and willing to think " out of the box" to find a way to make your dream come true. She is not unrealistic but very open to new ideas. I was a single, heterosexual woman that was 40 and not married. I never felt different with her or that she was judging despite my own concern about choices I was making.
Describe the protocols Eve Feinberg used in your cycles and their degree of success.
I don't remember the protocols but I chose to try IUI the 6th time, she would have allowed me to go to IVF earlier. My insurance covered 4 egg retrievals per year and after the first IVF, I began to discuss donor eggs. I was 42 at this time and would be 43, if the next 3 did not work, before I could begin again. Dr. Feinberg believed, despite my lower egg count/low egg retrieval but positive response to treatment, my chances were good using my own eggs. She recommended attempting one more cycle and I ended up with a healthy baby boy.
Describe the costs associated with your care under Eve Feinberg.
My insurance covered a large portion of the care. An office visit was only charged if you actually met with Dr. Feinberg, in her office. If she stopped in for the ultrasound or briefly 'touched base', she did not charge.
10
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
?
Treatment
4 IUI
Diagnosis
PCOS, Other
10
They [Fertility Centers of Illinois- Highland Park] are a great clinic! I really think they need to work on scheduling, and especially with there patients. Sometimes it is really hard for me to schedule early morning appointments with them due to already being booked...They always call me same day with results, or questions that I may have asked. & they are quick to get me anything I need. They have held me and hugged me while I cried, and have been my rock.
+ Read more
Age
Treated
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
PCOS, Other
10
Describe your experience with Fertility Centers of Illinois.
They are a great clinic! I really think they need to work on scheduling, and especially with there patients. Sometimes it is really hard for me to schedule early morning appointments with them due to already being booked
During treatment, did you feel like you were treated like a number or a human?
Dr Rodgers and her team of nurses are absolutely amazing. Since the very first appointment they have made me feel so at ease. They answer all of my questions, get back to me same day with results, are very friendly and open and answer any stupid question I have. Dr Rodgers and her team of nurses have comforted me and soothed me in some of my darkest times through this process. I am so appreciative of them!
Describe your experience with your nurse.
They are just as amazing as Dr Rodgers! They always call me same day with results, or questions that I may have asked. & they are quick to get me anything I need. They have held me and hugged me while I cried, and have been my rock.
How was your experience with Allison Rodgers?
As stated previously, she is a miracle. When I walked into her office in April of 2017 I was so nervous. I had no idea what to expect. When I sat with her from the beginning she gave me lots of re-assurance. We went over in great detail mine and my husbands medical history and what our next steps were. Since the very beginning she has never pushed us into doing anything we didn’t want to do and she has always advocated for what we wanted. Almost a year later and I wouldn’t want anyone else as my doctor!
What one piece of advice would you give a prospective patient of Allison Rodgers?
Do your research. Research articles, new things being done, and don’t be afraid to ask questions. No question is stupid and that’s what they are there for. You got this.
Describe the costs associated with your care under Allison Rodgers.
Honestly, I couldn’t tell you. When we started with Dr Rodgers we had fertility coverage, so all I had to pay were deductibles.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
Treated
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
PCOS
6
Staff [FCI - High Pk] is super friendly and try to help you the best they can. You may not see the doctor or nurse much, but become great friends with lab tech and ultrasound tech.... They have a hard time understanding our insurance at times and scheduling can be a bit of a mess. They’re really great in person, but need some work on the phone and email front.... Made an appointment for blood work via the patient portal and when I showed up I wasn’t in the computer for the day.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
PCOS
6
Describe your experience with Fertility Centers of Illinois.
Staff is super friendly and try to help you the best they can. You may not see the doctor or nurse much, but become great friends with lab tech and ultrasound tech. Dr Marut may be blunt and quick, but when combined with the office staff it’s a positive experience. They do their best to make you comfortable and help you in your journey
During treatment, did you feel like you were treated like a number or a human?
Barely see the doctor at all. He randomly threw out that I have PCOS rather than straight up telling me. Dr Marut doesn’t exactly explain things clearly at times. I understand he has a lot of patients, but I would like to understand what is going on with my body. Hearing back from nurses isn’t always guaranteed either.
Describe your experience with your nurse.
Very pleasant disposition. They have a hard time understanding our insurance at times and scheduling can be a bit of a mess. They’re really great in person, but need some work on the phone and email front.
What specific things went wrong at this clinic?
  • Lost appointments
How was your experience with Edward Marut?
He’s very quick with his appointments, doesn’t explain things very well. I usually leave more confused than when I went in. Bedside manner is very up and down. Muttered a bunch of stuff during an ultrasound and never told me what he said.
What one piece of advice would you give a prospective patient of Edward Marut?
Ask a lot of questions otherwise you won’t find anything out
Describe the protocols Edward Marut used in your cycles and their degree of success.
Currently we’re trying timed intercourse with fertility medication. It’s what our insurance pays for, so it’s where we’re starting. Dr Marut would have preferred to go straight to IUI, but we wanted to start slowly. I have a history of ectopic pregnancy, so IVF would be ideal. Dr Marut is having me take Letrozole, ovidrel and endometrin for the cycle. Trying to stimulate egg growth and ovulation
Describe the costs associated with your care under Edward Marut.
Luckily all of our procedures have been covered by our insurance so far. We haven’t ventured into the self-pay yet
3
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 34
Treated
2011 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
PCOS
10
Upstairs staff [at Fertility Centers of Illinois- Highland Park] was exceptional. Downstairs transfer staff was a notch below. I think there is a little bit more stress in the retrieval and transfer office, thisnits not as light hearted...Exceptional [nurses], first name basis. More bedside manor than Dr., but that was a perfect combo for us...
+ Read more
Age
29 - 34
Treated
2011 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
PCOS
10
Describe your experience with Fertility Centers of Illinois.
Upstairs staff was exceptional. Downstairs transfer staff was a notch below. I think there is a little bit more stress in the retrieval and transfer office, thisnits not as light hearted.
During treatment, did you feel like you were treated like a number or a human?
Office staff and Dr. Marut loved seeing us. They genuinely seemed to like the challenge ahead of us and were excited to help.
Describe your experience with the nursing staff.
Exceptional, first name basis. More bedside manor than Dr., but that was a perfect combo for us.
How was your experience with Edward Marut?
He was phenomenal along with his staff. We had setbacks in chemical pregnancy, miscarriage, and high risk twins. He was very cut and dry about what to expect, why things happen, etc. wasn't codling, very analytical and straight forward which is in line with our mentality.
What one piece of advice would you give a prospective patient of Edward Marut?
He's very good at what he does. Trust in him and be happy you have a chance to do IVF with him. While the process is very emotional, he'll likely give you the best shot. We went into the office as the only ones smiling and keeping it light hearted. I think the staff and him fed off that and treated us like royalty when we were in there. We were on a first name basis with everyone there, get to know the nurses, blood takers, etc. and ask your spouse to go with you as much as they can. We imagine this would be hard to do alone, but we're fortunate each could go to all appointments.
Describe the costs associated with your care under Edward Marut.
We hadn't phenomenal insurance so it was less than $1000. $500 storage a year for eggs.
10
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation, Endometriosis
8
Laura [nurse at FCI] was very personable, and responded quickly to any questions I had. There were a couple of incidents of not fully explaining timing of things, or giving me all of the items needed, which involved a lot of stressful running around....The phlebotomist was incredibly friendly and compassionate, which is nice when you have blood draws every couple of days. The office staff was pleasant, if distant. One of the ultrasound techs did not use any kind of lubricant on the wand, which made for very unpleasant ultrasounds.
+ Read more
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation, Endometriosis
8
Describe your experience with Fertility Centers of Illinois.
The phlebotomist was incredibly friendly and compassionate, which is nice when you have blood draws every couple of days. The office staff was pleasant, if distant. One of the ultrasound techs did not use any kind of lubricant on the wand, which made for very unpleasant ultrasounds.
During treatment, did you feel like you were treated like a number or a human?
Dr. Feinberg was pleasant and personable, but she was only involved in a handful of visits, which made me feel a bit like I was just a file being delegated to someone else.
Describe your experience with your nurse.
Laura was very personable, and responded quickly to any questions I had. There were a couple of incidents of not fully explaining timing of things, or giving me all of the items needed, which involved a lot of stressful running around.
How was your experience with Eve Feinberg?
Dr. Feinberg was very pleasant and answered any questions I had. I would have liked to have seen her a bit more often during the course of my diagnosis and treatment.
What one piece of advice would you give a prospective patient of Eve Feinberg?
Come with lots of questions, she will answer them.
Describe the protocols Eve Feinberg used in your cycles and their degree of success.
I did one cycle of fertility drug shots coupled with timed intercourse and IUI. There were ultrasounds every couple of days to monitor follicle development and when to inject to trigger ovulation. We did injections with timed and IUI to give the highest chances of getting pregnant, which worked, as I did one cycle with the clinic and got pregnant.
Describe the costs associated with your care under Eve Feinberg.
For the IUI and drugs, it all totaled being close to $4000. Our insurance covered nothing, and we had to pay out of pocket for every single thing. Prices were given ahead of time, and they had a 5% discount when paying without insurance.
7
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
32
Treated
2015
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve, Poor Egg Quality, Other
3
Very organized, but seemed to run behind a lot (normal, I know), however, I feel like FCI in general is only concerned with their success rates, if something will hurt their rating they won't try it...Insurance would only cover diagnostic testing, which was another reason why I did not want to move forward with donor egg ivf (quoted approx. $25,000)...[nurse] She always responded right away when I would email/call with questions...I wanted to try other things first, but they did not have a good % outcome, so the would not do them.
+ Read more
Age
32
Treated
2015
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve, Poor Egg Quality, Other
3
Describe your experience with Fertility Centers of Illinois.
Very organized, but seemed to run behind a lot (normal, I know), however, I feel like FCI in general is only concerned with their success rates, if something will hurt their rating they won't try it.
During treatment, did you feel like you were treated like a number or a human?
There was no willingness to work with me, I was told that my only option was egg donor ivf, she would not even try any other route first to see if I could respond to it. They were only concerned with the highest change of conceiving (which I appreciate) but I would have liked to try other avenues first. I do not want to use donor eggs.
Describe your experience with your nurse.
She always responded right away when I would email/call with questions.
How was your experience with Eve Feinberg?
Dr. Feinberg was a good doctor, I only saw her for a few months, as I did not agree with the only treatment plan she proposed for me. At times I did not really understand what she was talking about, was far too emotional to really comprehend (my own fault)
What one piece of advice would you give a prospective patient of Eve Feinberg?
Be your own advocate, push for what you want, and if they can not give you that, then find someone who will.
Describe the protocols Eve Feinberg used in your cycles and their degree of success.
After running a few tests, she would only consider doing donor egg ivf, even though I told her I did not want to do that. I wanted to try other things first, but they did not have a good % outcome, so the would not do them.
Describe the costs associated with your care under Eve Feinberg.
Insurance would only cover diagnostic testing, which was another reason why I did not want to move forward with donor egg ivf (quoted approx. $25,000)
3
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
?
Treatment
3 IVF
Diagnosis
Male Factor, Poor Egg Quality
9
The clinics [Fertility Centers of Illinois] strength is it is a well oiled machine. The have a good system. I would say the weakness is sometimes because of scheduling you could have a different doctors do retrieval’s. I know my doctor couldn’t be at everyone but was odd to have a doctor do your retrieval when they never have treated you...I have gone to this clinic for over 3 years and most [nurses] remember me by name. Nancy always tried to answer questions when I called and she was great with getting back to me with emails
+ Read more
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
?
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IVF
Diagnosis
Male Factor, Poor Egg Quality
9
Describe your experience with Fertility Centers of Illinois.
The clinics strength is it is a well oiled machine. The have a good system. I would say the weakness is sometimes because of scheduling you could have a different doctors do retrieval’s. I know my doctor couldn’t be at everyone but was odd to have a doctor do your retrieval when they never have treated you
During treatment, did you feel like you were treated like a number or a human?
I felt like a human because I was always greeted by doctor Rodgers with a hug and a smile. She genuinely wanted us to have success and it showed.
Describe your experience with your nurse.
I have gone to this clinic for over 3 years and most remember me by name. Nancy always tried to answer questions when I called and she was great with getting back to me with emails
How was your experience with Allison Rodgers?
Dr Rodgers was very attentive and empathetic. She always tried to solve the issue at hand and never made me feel like I was asking a dumb question. She made me feel like I was part of my treatment plan.
What one piece of advice would you give a prospective patient of Allison Rodgers?
Don’t be afraid to ask questions big or small. She is your doctor if you want to speak with her email her or set up a consultation. She makes time for her patients
Describe the protocols Allison Rodgers used in your cycles and their degree of success.
All I remember was the second round she added menopur and Lurpon which helped get 5 embryos instead of only 2.
Describe the costs associated with your care under Allison Rodgers.
A lot of my insurance covered my treatments. I paid $35 co pays and for medication. I did an ERA test that I paid $900 for out of pocket
9
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2015
Success with this Doc
Yes
Treatment
2 IUI, 3 IVF
Diagnosis
Unexplained
10
The clinic [Fertility Ctr of IL] is very well organized and knows what they are doing. I never had any problems making appointments and getting what I needed done. I honestly cannot think of any weaknesses we were very satisfied with the service provided by the clinic and will be going back very soon.... Everyone was very compassionate and helpful.... he [Dr. Jacobs] is no longer in our insurance network and we are going to pay out of pocket just to be able to continue to work with him.
+ Read more
Age
37
Treated
2015
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 3 IVF
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
The clinic is very well organized and knows what they are doing. I never had any problems making appointments and getting what I needed done. I honestly cannot think of any weaknesses we were very satisfied with the service provided by the clinic and will be going back very soon.
During treatment, did you feel like you were treated like a number or a human?
Dr Jacobs always took the time to answer my questions and I always felt heard and never rushed. He is very thorough in explaining his plan and thoughts. He even hugged me after my transfer, which I felt was a very warm gesture.
Describe your experience with the nursing staff.
Everyone was very compassionate and helpful.
How was your experience with Laurence A. Jacobs?
I could not be happier with doctor Jacobs. In fact, he is no longer in our insurance network and we are going to pay out of pocket just to be able to continue to work with him. We saw another doctor prior to seeing doctor Jacobs, had two rounds of IUI and two rounds of IVF & both failed. Our first round of IVF with doctor Jacobs was successful.
What one piece of advice would you give a prospective patient of Laurence A. Jacobs?
Just do everything he says because it works.
Describe the protocols Laurence A. Jacobs used in your cycles and their degree of success.
I don’t remember, it was 3 years ago.
Describe the costs associated with your care under Laurence A. Jacobs.
At the time, I had very good medical coverage which covered almost all of the cost. I no longer have that coverage.
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Anovulation, Endometriosis, Male Factor, PCOS
10
The office [FCI] was always warm and welcoming and I really felt like they all cared. The billing department was a little challenging. Bills were paid but they didn’t always post on their end right away....Helen was there from start to finish. Every time I saw her, she greeted me with a hug. She would email me with all of my results and just to let me know that ‘I was doing great’ and providing so much support. She was a advocate for me and when I was struggling during the process, she listened to me cry and helped me through.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF
Diagnosis
Anovulation, Endometriosis, Male Factor, PCOS
10
Describe your experience with Fertility Centers of Illinois.
The office was always warm and welcoming and I really felt like they all cared. The billing department was a little challenging. Bills were paid but they didn’t always post on their end right away.
During treatment, did you feel like you were treated like a number or a human?
He took the time to email us directly multiple times during the process and during every appointment, he never rushed us
Describe your experience with your nurse.
Helen was there from start to finish. Every time I saw her, she greeted me with a hug. She would email me with all of my results and just to let me know that ‘I was doing great’ and providing so much support. She was a advocate for me and when I was struggling during the process, she listened to me cry and helped me through.
How was your experience with Laurence A. Jacobs?
He really took the time to get to know us. He listened to our concerns and he helped us make the best decisions for us. He always gave his advice and suggestions but said that in the end, it was up to us...all he wanted was for us to get our family.
What one piece of advice would you give a prospective patient of Laurence A. Jacobs?
Trust the process. Dr Jacobs is the best of the best!
Describe the protocols Laurence A. Jacobs used in your cycles and their degree of success.
We did a medicated iui( our choice) prior to going to ivf. After our iui was unsuccessful, we went to ivf. During my first retrieval, I had 1 embryo make it to freeze. Dr Jacobs gave us the option to transfer the 1 or do back to back retrievals. We chose to do back to back and in the 2nd retrieval we were able to get 3 more embryos make it to freeze.
Describe the costs associated with your care under Laurence A. Jacobs.
$12000
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
40 - 41
Treated
2015 - 2016
Success with this Doc
10 Eggs Frozen
Treatment
2 Egg Freezing
Diagnosis
9
The Highland Park location is great, very small scale and efficient...Nearly everything was out of pocket and very expensive. My personal health insurance did not cover any fertility. There was a discount provided for being a hospital employee...[Nurses were] Very thorough in explaining information. Rather quick to dismiss side effects on my first round of egg freezing...
+ Read more
Age
40 - 41
Treated
2015 - 2016
Success with this Doc
10 Eggs Frozen
Race
East Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 Egg Freezing
Diagnosis
9
Describe your experience with Fertility Centers of Illinois.
The Highland Park location is great, very small scale and efficient.
Describe your experience with your nurse.
Very thorough in explaining information. Rather quick to dismiss side effects on my first round of egg freezing.
How was your experience with Eve Feinberg?
Dr. Feinberg was very kind, explaining the egg vitrification process and expectations to me. I am a medical professional so she was able to be a little more technical with me, but was still thorough. I was sad that she left the practice.
What one piece of advice would you give a prospective patient of Eve Feinberg?
Encourage him /her to ask as many questions as you can think of while you have her undivided attention
Describe the protocols Eve Feinberg used in your cycles and their degree of success.
Used menopur / Gonal F low dose and HCG as trigger. Had a lot of bloating and pain that began about 12 hours after my retrieval procedure. Initial US showed 17 follicles at very first exam, about 14 follicles around the time that I actually began my injections, 12 eggs harvested, 10 frozen.
Describe the costs associated with your care under Eve Feinberg.
Nearly everything was out of pocket and very expensive. My personal health insurance did not cover any fertility. There was a discount provided for being a hospital employee.
9
Doctor
Eve Feinberg
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
28 - 34
Treated
2009 - 2015
Success with this Doc
Yes
Treatment
3 IUI, IVF
Diagnosis
PCOS
7
I had many set backs and she [my nurse] knew it was going to be hard to tell me. She took the time to call me and understood when I was upset.
+ Read more
Age
28 - 34
Treated
2009 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF
Diagnosis
PCOS
7
During treatment, did you feel like you were treated like a number or a human?
I distinctly remember taking a picture with Dr. Jacobs before going into the room for my transfer. He knew how important it was to me that this procedure be a success. He answers emails!
Describe your experience with your nurse.
I had many set backs and she knew it was going to be hard to tell me. She took the time to call me and understood when I was upset.
How was your experience with Laurence A. Jacobs?
My experience with Dr. Jacobs was a success. It was such a success that my husband and I have chosen to go back to him for our second child. Dr. Jacobs has a kind heart. He listens. He has seen it all. He understands that we all want to have a child as soon as possible, but takes the time to explain each and every step, and his reasoning. I would highly recommend him.
What one piece of advice would you give a prospective patient of Laurence A. Jacobs?
Know your medical history! He cares about small details.
10
Doctor
Laurence A. Jacobs
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
10
Age
41 - 42
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF, Donor Eggs
Diagnosis
Poor Egg Quality
10
They [FCI - Highland Park] did there best always squeezed me in sometimes I waited sometimes I didn't but they cared about me and took care of me...[Nurse] Nancy was the most amazing person I have ever met she was our rock and got us to the end point! We never would have made it without her...[Treatment costs] High and challenging but they did their best to help explain and work with us...It is a lonely and hard process we had to remind ourselves that we were different than any one else. Dr and her staff helped us to do that.
+ Read more
Age
41 - 42
Treated
2015 - 2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF, Donor Eggs
Diagnosis
Poor Egg Quality
10
Describe your experience with Fertility Centers of Illinois.
They did there best always squeezed me in sometimes I waited sometimes I didn't but they cared about me and took care of me.
During treatment, did you feel like you were treated like a number or a human?
It is a lonely and hard process we had to remind ourselves that we were different than any one else. Dr and her staff helped us to do that.
Describe your experience with your nurse.
Nancy was the most amazing person I have ever met she was our rock and got us to the end point! We never would have made it without her.
How was your experience with Eve Feinberg?
She did not sugar coat a thing. We received honest and straight forward information even when it was not what we wanted to hear. She is an incredible scientist and doctor and in the end she was right!
What one piece of advice would you give a prospective patient of Eve Feinberg?
Bear with it nothing about it is fun and you need to have some disappointments to get to the end results. Once you do it is worth it!
Describe the protocols Eve Feinberg used in your cycles and their degree of success.
I was in my early 40s we acted agressively and eventually got what we wanted. Eve was honest and gave us options.
Describe the costs associated with your care under Eve Feinberg.
High and challenging but they did their best to help explain and work with us.
10
Doctor
Eve Feinberg
Communication
Compassion
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
1
Age
32 - 34
Treated
2014 - 2016
Success with this Doc
No
Treatment
6 IUI
Diagnosis
Unexplained
1
They [the nurses at Fertility Centers of Illinois] are great but seemed to have motions to go through with little plan adjustment from the doctor...Easy to get to, fast, great folks working there...We've spend over $12k at this point..I like him [Dr. Edward Marut] a lot but I feel like I was more under the care of the, all be it wonderful, nurses rather than the doctor. We didn't spend much time investigating the root cause of my infertility...While I had a good rapport with him and I liked him, we started looking for a second option and a new doctor to closer manage our case.
+ Read more
Age
32 - 34
Treated
2014 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
Unexplained
1
Describe your experience with Fertility Centers of Illinois.
Easy to get to, fast, great folks working there.
During treatment, did you feel like you were treated like a number or a human?
I like him a lot but I feel like I was more under the care of the, all be it wonderful, nurses rather than the doctor. We didn't spend much time investigating the root cause of my infertility.
Describe your experience with your nurse.
They are great but seemed to have motions to go through with little plan adjustment from the doctor.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to send your chart to another clinic
How was your experience with Edward Marut?
Nice man but we had no results. We never saw him or heard form him unless we asked for a specific consultation with him. He didn't have much of a sense of urgency, even after each failed attempt (6 failed IUIs). While I had a good rapport with him and I liked him, we started looking for a second option and a new doctor to closer manage our case.
What one piece of advice would you give a prospective patient of Edward Marut?
Push to move faster on the next steps. Be your own advocate.
Describe the protocols Edward Marut used in your cycles and their degree of success.
3 unmedicated IUI cycles, 3 medicated cycles. No pregnancies.
Describe the costs associated with your care under Edward Marut.
We've spend over $12k at this point
0
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28
Treated
2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, Unexplained
10
$2000 - my insurance deductible. Would have been $10-15K without insurance....Nancy [nurse at FCI] was amazing. So kind and reassuring and never made you feel like you were bothering her...Make a call to check in on the patient at least once while cycling. Everything was communicated through the nurse....Honestly, even if I was treated like a number, I got pregnant and had a son, so that's all that matters.
+ Read more
Age
28
Treated
2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
She was great. Took time to answer all our questions. Honestly, even if I was treated like a number, I got pregnant and had a son, so that's all that matters.
Describe your experience with your nurse.
Nancy was amazing. So kind and reassuring and never made you feel like you were bothering her.
How was your experience with Eve Feinberg?
I really liked Eve. She mentioned that she went through IUI and IVF for her own children, so I knew that she understood what it was like. Like I said earlier, she got me pregnant and I had a son, so while it's nice that she's nice, I just needed a good doctor who would get me results.
What one piece of advice would you give a prospective patient of Eve Feinberg?
Make a call to check in on the patient at least once while cycling. Everything was communicated through the nurse.
Describe the protocols Eve Feinberg used in your cycles and their degree of success.
Started with BCPs for three weeks, then lupron, Gonal F (225iu), and menopur (75iu). Triggered with 10000iu HCG. Used estrogen patches and progesterone injections.
Describe the costs associated with your care under Eve Feinberg.
$2000 - my insurance deductible. Would have been $10-15K without insurance.
10
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 36
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
PCOS
10
I love Dr. Jacobs and especially the nurses at the clinic...I love Helen [nurse at FCI - Highland Park location]. She is warm, friendly, and compassionate. She's also very responsive to calls and emails...The only issue is to be prepared to wait when you go. Because he [Dr. Jacobs] takes time with each person there can be a wait to see him.
+ Read more
Age
34 - 36
Treated
2013 - 2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
PCOS
10
During treatment, did you feel like you were treated like a number or a human?
I love Dr. Jacobs and especially the nurses at the clinic. Dr. Jacobs is very warm. When I went in to discuss trying for #2, the first thing he wanted to do was see a picture of baby #1. He walked me through the process, and took time to answer all of my questions. He also took me seriously when I felt something was wrong, when my regular OB/Gyn did not (he ran tests and diagnosed me with PCOS)
Describe your experience with your nurse.
I love Helen. She is warm, friendly, and compassionate. She's also very responsive to calls and emails.
How was your experience with Laurence A. Jacobs?
Dr. Jacobs is extremely knowledgable. He's always up on the latest research and shares the information with his patients. I always feel well informed and understand why we are taking the recommended steps. The only issue is to be prepared to wait when you go. Because he takes time with each person there can be a wait to see him. I never feel rushed when I'm in with him though.
What one piece of advice would you give a prospective patient of Laurence A. Jacobs?
He's great! Don't vibe afraid to ask questions.
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Poor Egg Quality, Tubal Blockage
10
It’s a large facility can seem less person but on the contrary Dr Rodgers made it feel like a boutique clinic. Tons of locations convenient for appointments. They are equipped with really knowledgeable staff...My nurse was the best! Loving, responsive, sharp, and explained things clearly. She never rushed us and always took the time to make sure we were comfortable. She was incredible.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Latino
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Poor Egg Quality, Tubal Blockage
10
Describe your experience with Fertility Centers of Illinois.
It’s a large facility can seem less person but on the contrary Dr Rodgers made it feel like a boutique clinic. Tons of locations convenient for appointments. They are equipped with really knowledgeable staff.
During treatment, did you feel like you were treated like a number or a human?
Dr Rodgers was very compassionate. We never felt rushed and our care was very customized. I could email her at midnight with questions and she would answer right away. She’s amazing.
Describe your experience with your nurse.
My nurse was the best! Loving, responsive, sharp, and explained things clearly. She never rushed us and always took the time to make sure we were comfortable. She was incredible.
How was your experience with Allison Rodgers?
Dr. Rodgers is not a one size fits all fertility specialist. She creates a customized plan with strategy and loving care. She’s been through IVF herself and gets it. I cannot imagine going through this without her care.
What one piece of advice would you give a prospective patient of Allison Rodgers?
I fully trust Dr. Rodgers so anyone she treats is under exceptional care. Therefore, I do not have advice! Just best of luck!
Describe the protocols Allison Rodgers used in your cycles and their degree of success.
I don’t remember specifics.
Describe the costs associated with your care under Allison Rodgers.
Don’t recall insurance covered so we paid for our copays and deductables. About 5k our of pocket.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
The clinic [FCI] at river north runs late for egg retrievals and it is very frustrating. I was extremely anxious that I would ovulate all my eggs before retrievals ... Every one was so nice and helpful. They were quick to get you in and out...She [nurse] is the sweetest woman ever and the best cheerleader I could ever ask for...I wish she [Dr. Rodgers]was not as pushy about using an egg donor right away and would give it time to let me chose that course of action.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
Describe your experience with Fertility Centers of Illinois.
The clinic at river north runs late for egg retrievals and it is very frustrating. I was extremely anxious that I would ovulate all my eggs before retrievals and in fact that happened to two woman I know.
Describe your experience with your nurse.
She is the sweetest woman ever and the best cheerleader I could ever ask for.
How was your experience with Allison Rodgers?
She is very nice. I think she is very knowledgeable and takes a hands on approach. I wish she was not as pushy about using an egg donor right away and would give it time to let me chose that course of action.
What one piece of advice would you give a prospective patient of Allison Rodgers?
She's very nice and supportive. She will adjust medications and make changes as need be.
Describe the protocols Allison Rodgers used in your cycles and their degree of success.
She changed protocol after the first failure to include more menopur and added DHEA. I got 3 embryos the next time even though we had less eggs retrieved. For our 3rd cycle we will try lupron but also a high amount of menopur to increase egg quality.
Describe your experience with your monitoring appointments.
Every one was so nice and helpful. They were quick to get you in and out.
Describe the costs associated with your care under Allison Rodgers.
My insurance covered most of the treatment. I paid the deductible and 20% until I hit my out of pocket max
8
Doctor
Allison Rodgers
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2015
Success with this Doc
Yes
Treatment
4 IUI, IVF
Diagnosis
Male Factor, Poor Egg Quality
10
All of the [FCI] nurses were understanding and helpful. As with any business, sometimes scheduling appointments or awaiting results can be frustrating.
+ Read more
Age
32
Treated
2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Professor
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, IVF
Diagnosis
Male Factor, Poor Egg Quality
10
During treatment, did you feel like you were treated like a number or a human?
She was a respectable doctor who also felt like a friend
Describe your experience with the nursing staff.
All of the nurses were undestanding and helpful. As with any business, sometimes scheduling appointments or awaiting results can be frustrating.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Eve Feinberg?
Nothing but very positive things to say about Dr. Feinberg. Knowledgeable, kind, thorough, and sympathetic when things didnt go the way we wanted. She worked us through multiple procedures until we finally go to one that worked (so far, 9 weeks pregnant)
What one piece of advice would you give a prospective patient of Eve Feinberg?
Make sure have your questions ready, as she is not one to lecture without being prompted.
10
Doctor
Eve Feinberg
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
10
Age
49
Treated
2009
Success with this Doc
Yes
Treatment
1 IUI, 4 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Dr. Kaplan is wonderful to work with. They [FCI] have a high success rate and are willing to think outside the box...He is a very caring physician who truly wants to help you get to a child of your own. He listens well and is willing to try new things. He calls back if a message is left for him and his follow up is wonderful...Listen to what he has to say... he has the same goal you have and knows what he is doing....Carrie Baab was amazing! Great communication, caring and kind!
+ Read more
Age
49
Treated
2009
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 4 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Fertility Centers of Illinois.
Dr. Kaplan is wonderful to work with. They have a high success rate and are willing to think outside the box
During treatment, did you feel like you were treated like a number or a human?
He took time to listen, understand and care
Describe your experience with the nursing staff.
Carrie Baab was amazing! Great communication, caring and kind!
What specific things went wrong at this clinic?
  • Lost appointments
How was your experience with Brian Kaplan?
He is a very caring physician who truly wants to help you get to a child of your own. He listens well and is willing to try new things. He calls back if a message is left for him and his follow up is wonderful.
What one piece of advice would you give a prospective patient of Brian Kaplan?
Listen to what he has to say... he has the same goal you have and knows what he is doing.
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
41
Treated
2016
Success with this Doc
2 Eggs Frozen
Treatment
2 Egg Freezing
Diagnosis
10
She [the nurse at FCI - High Pk] called to wish me luck when my treatement was completed...
+ Read more
Age
41
Treated
2016
Success with this Doc
2 Eggs Frozen
Race
East Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 Egg Freezing
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
He has a very good bedside manner. He does not give you the impression that he is giving you the run around.
Describe your experience with your nurse.
She called to wish me luck when my treatement was completed
How was your experience with Edward Marut?
I believe that he intended to give me the best outcome possible, even if I had a poor outcome. Took time to reason some of the outcome with me, though could not provide any substantial reason that my outcome was less than desireable.
What one piece of advice would you give a prospective patient of Edward Marut?
ask questions!
7
Doctor
Edward Marut
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
– Read less
9
Age
26 - 28
Treated
2010 - 2012
Success with this Doc
No
Treatment
4 IVF, 4 Egg Freezing
Diagnosis
Anovulation, Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
9
At a clinic as large as FCI, certain things are bound to be lost in the shuffle. With that being said, Dr. Feinberg did the best possible job she could do to have everything run smoothly. The nurses were also very good for the most part. The issues were more administrative or when something needed to be done by someone outside of my "team".
+ Read more
Age
26 - 28
Treated
2010 - 2012
Success with this Doc
No
Race
Other
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IVF, 4 Egg Freezing
Diagnosis
Anovulation, Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
9
During treatment, did you feel like you were treated like a number or a human?
Dr. Feinberg is the most caring doctor I have ever interacted with. She knew me and my family personally and cared about me as a person, not just a patient.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
How was your experience with Eve Feinberg?
Absolutely exemplary.
What one piece of advice would you give a prospective patient of Eve Feinberg?
Trust her.
Describe the costs associated with your care under Eve Feinberg.
We were not covered by insurance so responsible for all costs of treatment and medication.
10
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
9
[Nurse at FCI] Agnes called me with test results and always responded to my emails in a timely fashion if I emailed her with lower-priority questions. It was obvious to me that she works with a lot of patients because she would not remember specific details about my past with the practice, such as whether or not I had IUIs prior to IVF, etc. The more time I spent with the practice, the more familiar I felt she was with me. When other nurses subbed in for Agnes or when I was monitored over the weekend at a different office, I found that other nurses often gave me more information as far as specific numbers; sometimes I would have to ask for exact values rather than just hearing from her that they were "good" or "normal" or "a little low."
+ Read more
Age
35
Treated
2016
Success with this Doc
Yes
Race
European, Native American
Income
$100K - $199K
Occupation
Writer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
9
Describe your experience with Fertility Centers of Illinois.
FCI has a state of the art IVF clinic that's one of the biggest and best in the area, which I consider a good thing for IVF because you want experience on your side when it comes to embryologists and doctors. One thing to keep in mind is that the chances are small that your doctor will perform one or more of your procedures. Nurses perform IUIs and the doctors rotate for retrievals and transfers. I had 4 different doctors (one was my own doctor) for the 2 retrievals and 2 transfers I did and you will be meeting those doctors on the day of the procedure just a few minutes before. Being monitored at one of the smaller suburban satellite offices provided a more intimate experience than the main hub in River North, which is higher volume.
During treatment, did you feel like you were treated like a number or a human?
FCI is a very large organization, but I primarily went to a suburban satellite office that was small in size. There was always the same receptionist, same billing person, my doctor and three nurses. 90% of the time, it was my primary nurse who called with my results. It was only on weekends for monitoring for my two IUIs and IVF cycles that I felt more like a number when I had to go to their central River North location. The waiting rooms are full and several women are herded in many at a time for ultrasounds and blood draws. During IVF procedures, however, the experience was very intimate and we did not feel like a number at all.
Describe your experience with your nurse.
Agnes called me with test results and always responded to my emails in a timely fashion if I emailed her with lower-priority questions. It was obvious to me that she works with a lot of patients because she would not remember specific details about my past with the practice, such as whether or not I had IUIs prior to IVF, etc. The more time I spent with the practice, the more familiar I felt she was with me. When other nurses subbed in for Agnes or when I was monitored over the weekend at a different office, I found that other nurses often gave me more information as far as specific numbers; sometimes I would have to ask for exact values rather than just hearing from her that they were "good" or "normal" or "a little low."
What specific things went wrong at this clinic?
  • Lost appointments
How was your experience with Christopher Sipe?
Dr. Sipe has a very sympathetic and kind disposition. He helped my husband and I keep a sense of humor throughout this process, which really resonated with us. He was also very upfront about the risks of multiples and advised against multiple embryo transfers in our particular situation. He took great care to explain our test results and treatments. We met with him at our first initial consult, a follow-up consult to begin IUI treatment, a consult to begin IVF treatment and then a review of our first IVF cycle, which failed, to talk about what he would change for the second cycle. He also did perform my embryo retrieval. 3 different other doctors performed my first transfer, second retrieval and second transfer--doctors in the practice rotate for those procedures and you work with whomever is on duty that day. Dr. Sipe is just the right combination of frank and empathetic.
What one piece of advice would you give a prospective patient of Christopher Sipe?
Do your own research and ask questions! The more you show that you know about the process, the better conversations you can have. Also, there are no dumb questions. Dr. Sipe can break down anything for you and make it more understandable.
Describe the protocols Christopher Sipe used in your cycles and their degree of success.
For the first IVF cycle, we did the standard protocol for an unexplained diagnosis: One month birth control, Lupron for suppression, followed by Follistim and Menopur. We retrieved 11 eggs, 8 of which were mature and 4 fertilized. 3 made it to Day 3, he recommended we transfer 2 10-cell embryos and the third leftover made it to blastocyst and was frozen. At our IVF post-mortem, Dr. Sipe told us that I didn't respond as well as hoped to this protocol and that my follicles grew in a wide spread of sizes. His goal with the second cycle would be to change the protocol with the goal of creating more eggs that are closer in size. The second cycle protocol was three days of Ganirelix only for suppression, followed by higher doses of Follistim and Menopur, then Ganirelix introduced again prior to retrieval. The second cycle retrieved 11 eggs, all 11 were mature, 8 fertilized and 6 made it to blastocyst stage on Day 5. We transferred one single embryo on Day 5 and have just received two positive betas with hope for a successful pregnancy. We have 1 embryo frozen from the first cycle and 5 from the second cycle for future attempts. Though we did not meet the goal of creating MORE eggs the second cycle, it was far and away a better cycle with better results, and my follicles grew close in size with the second protocol. It was obvious throughout the whole cycle that my body responded better. I was also more relaxed because I knew what to expect.
Describe the costs associated with your care under Christopher Sipe.
We have insurance coverage for infertility after meeting our $5,000 deductible. Items not covered by our insurance included backup sperm freeze for IVF ($500) and embryo freezing ($1200 up front plus additional yearly cost, about $500)
10
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Oakbrook Terrace (closed)
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
9
Strengths [of FCI] are the high success rates, open 7 days a week so you're closely monitored and each office is a well oiled machine...[Nurses] Sometimes doesn't have time to explain things or appears rushed/frustrated. But have not had any issues with timely communication, results, medication orders, etc...Ivf self pay 11,500 (inc ICSI, assisted hatching if needed) no insurance coverage...She [Dr. Uhler] practices at two 'satellite' locations with FCI which tend to not be a monotonous as the main river north location. I think this helps with a reasonable patient load in turn giving you an individualized experience and not one of "a number."
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
9
Describe your experience with Fertility Centers of Illinois.
Strengths are the high success rates, open 7 days a week so you're closely monitored and each office is a well oiled machine.
During treatment, did you feel like you were treated like a number or a human?
I have a unique medical history and feel like she took that into consideration. She monitors you thru the weekends so that another doctor isn't dictating care without knowing you. She calls throughout the cycle to let you know what's she's thinking about it.
Describe your experience with your nurse.
Sometimes doesn't have time to explain things or appears rushed/frustrated. But have not had any issues with timely communication, results, medication orders, etc.
How was your experience with Meike Uhler?
She seems to be an experienced and seasoned RE. she can come off as stoic, but that is also a good thing; She does a good job of not instilling false hope. I feel like she is a good communicator and explains things well. She practices at two 'satellite' locations with FCI which tend to not be a monotonous as the main river north location. I think this helps with a reasonable patient load in turn giving you an individualized experience and not one of "a number."
What one piece of advice would you give a prospective patient of Meike Uhler?
She will not give you false hope. She will tell you what she thinks based on research and her experience. She can come off as blunt but good clinicians are transparent.
Describe the costs associated with your care under Meike Uhler.
Ivf self pay 11,500 (inc ICSI, assisted hatching if needed) no insurance coverage
8
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Oakbrook Terrace (closed)
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Tubal Blockage, Unexplained
10
I never felt like a bnumber at FCI, how we I know some patients have said that. I felt I received individualized care. All transfers and procedures are done in their main clinic in Chicago. They have several offices throughout the suburbs. My nurse was available via email and responded promptly...All staff was wonderful!...They were open in early AM which made it convenient so that it didn’t impact work hours
+ Read more
Age
32
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Tubal Blockage, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
I never felt like a bnumber at FCI, how we I know some patients have said that. I felt I received individualized care. All transfers and procedures are done in their main clinic in Chicago. They have several offices throughout the suburbs. My nurse was available via email and responded promptly.
During treatment, did you feel like you were treated like a number or a human?
personable, easy to talk with, personalized care
Describe your experience with your nurse.
All staff was wonderful!
How was your experience with Christopher Sipe?
Dr Sipe was very personable from he start. He was thorough with explaining treatment and was realistic with us. A lot of communication during treatment was via his nurse, she was great but would have preferred to have his email.
What one piece of advice would you give a prospective patient of Christopher Sipe?
Make sure to ask questions if you’re u clear about something
Describe your experience with your monitoring appointments.
They were open in early AM which made it convenient so that it didn’t impact work hours
Describe the costs associated with your care under Christopher Sipe.
Approximately $30K including all transfers, procedures, appts and meds.
9
Doctor
Christopher Sipe
Communication
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of Illinois
Oakbrook Terrace (closed)
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
37
Treated
2015
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Male Factor
6
My biggest frustration is the lack of follow up or communication. Their offices closed at 4pm or earlier on a regular basis and it was hard to get ahold of people to ask questions or to review your medications.
+ Read more
Age
37
Treated
2015
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Male Factor
6
During treatment, did you feel like you were treated like a number or a human?
When we requested her attention she was there for us. The clinic as a whole has a lot of volume so it's easy to feel like a number and there's only so much the doctors and nurses can do to make you feel different. Amber, our nurse, worked very hard to communicate with us and she was lovely. We spoke to Dr. Rodgers about 2-3 times over a 5 month period. Again, once we requested to speak with her she was accommodating. My husband and I decided that although we feel like it's a cattle call at times, if it works, then GREAT! We are still in treatment.
Describe your experience with your nurse.
Amber works very hard to make a connection with her patients. She makes herself available after hours for calls and emails with patients in case you have any questions. She definitely made up for the lack or warm and fuzzies we got from the doctor.
How was your experience with Allison Rodgers?
Dr. Rodgers is full of energy and makes you feel comfortable right away. We liked her right away because she was so confident that she could help us. Because she has a lot of patients, it's hard at times to keep her full attention. This is the case from our first consultation throughout the next 3-4 months. When we requested phone calls, she was cooperative but we had to spend the first part of the call reminding her of our journey thus far. I think she did the best she could but she just has to handle a lot of volume. Her nurse Amber is her other half and while I adore Amber, there's only so much she can do with approximately 200 patients. My biggest frustration is the lack of follow up or communication. Their offices closed at 4pm or earlier on a regular basis and it was hard to get ahold of people to ask questions or to review your medications.
What one piece of advice would you give a prospective patient of Allison Rodgers?
Have phone discussions with Dr. Rodgers on a regular basis. Her nurses are great, but it's nice to review next steps with the doctor and understand why she's prescribing what she is.
6
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Centers of Illinois
Crystal Lake (closed)
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
?
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
FCI is a large clinic, but Dr Rodgers and Amber give such personal attention... Amber is excellent. She has been an FCI patient herself, so she gets it. She is patient and prompt when responding to questions.... After previous attempts with Birth control/Antagonist and estrogen priming/microdose lupron failed, we did an estrogen primed and antagonist protocol with max stims. It was exactly what we needed. After getting only 2 eggs at my previous clinic, we were able to get 12 eggs (8 mature) and 2 embryos to day 5. Unfortunately it didn't work, but this was by far the furthest we had ever gotten.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
Describe your experience with Fertility Centers of Illinois.
FCI is a large clinic, but Dr Rodgers and Amber give such personal attention. I had Dr. Marut for both my retrieval and transfer, and I really liked him as well. Overall I was very impressed with the facilities and everyone I have met there.
During treatment, did you feel like you were treated like a number or a human?
Dr Rodgers is very compassionate, yet honest and straight forward. You can tell she gets it since she has gone through it. She called multiple times through my cycle to let me know she was watching things closely and called personally with my negative result. She also spent as long as we needed (over an hour) talking about options for next steps.
Describe your experience with your nurse.
Amber is excellent. She has been an FCI patient herself, so she gets it. She is patient and prompt when responding to questions.
How was your experience with Allison Rodgers?
After a cancelled IVF and a failed IVF at another clinic, I was losing hope when I came to Dr Rodgers. She gave me hope, but also acknowledged our odds and that it wouldn't be easy. I was glad she was willing to give it her all on a hard case. I thought she was very up to date on all the latest research and took time to answer all my questions. I have a direct email for any questions, and she made sure to call multiple times throughout the cycle to check in since she wasn't scheduled the day of my retrieval or transfer. Even after a failure, I know she will help me have a child with either my eggs or donor.
What one piece of advice would you give a prospective patient of Allison Rodgers?
She is great. After seeing 2 other doctors, and having consults with 2 more, I finally found the right fit with Dr. Rodgers. Schedule a consult with her, you won't regret it. I was worried about feeling like a number in a large clinic, but Dr. Rodgers and her nurse make it feel like a small clinic experience.
Describe the protocols Allison Rodgers used in your cycles and their degree of success.
After previous attempts with Birth control/Antagonist and estrogen priming/microdose lupron failed, we did an estrogen primed and antagonist protocol with max stims. It was exactly what we needed. After getting only 2 eggs at my previous clinic, we were able to get 12 eggs (8 mature) and 2 embryos to day 5. Unfortunately it didn't work, but this was by far the furthest we had ever gotten.
Describe the costs associated with your care under Allison Rodgers.
I have insurance that covers infertility up to a life time max after hitting a deductible and OOP max
9
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Crystal Lake (closed)
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2015
Success with this Doc
Yes
Treatment
3 IUI, 4 IVF, Donor Eggs
Diagnosis
10
I had been to THREE other fertility doctors, including CCRM in Colorado, and came back to FCI in Chicago for one last try... Her [Dr. Feinberg's] office staff is second to NONE!
+ Read more
Age
38
Treated
2015
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Doctor
Order & Number of Docs Seen
4th of 4 Docs
Treatment
3 IUI, 4 IVF, Donor Eggs
Diagnosis
10
Describe your experience with Fertility Centers of Illinois.
Small but personal. The staff is fantastic.
During treatment, did you feel like you were treated like a number or a human?
I had been to THREE other fertility doctors, including CCRM in Colorado, and came back to FCI in Chicago for one last try. She referred me to the best donor she had ever seen and I am currently pregnant with a baby girl due in 2016. She was present and caring throughout each step of the process. Her office staff is second to NONE!
Describe your experience with your nurse.
All of Dr. Feinberg's staff at the Hoffman Estates office are the best! They know your name and make you feel important! They actually care and this is hugely important when you are going through this process!
How was your experience with Eve Feinberg?
Dr. Feinberg is professional and caring. I cannot say enough about how she helped me through recovering from 3.5 years and 6 previous IVF treatments when I was about to give up entirely. She was confident that this would work and helped me stay calm and confident as well!
What one piece of advice would you give a prospective patient of Eve Feinberg?
Don't hesitate -- go to see her. She will be honest and tell you if something is likely to work or not, which I think is important given the cost of fertility treatments.
Describe the protocols Eve Feinberg used in your cycles and their degree of success.
I had just experienced my second of 2 donor cycle losses. The first was a chemical pregnancy and the second was a 13 week miscarriage with a Down's syndrome fetus. I was devastated as I had just come from CCRM in Colorado. I had experienced a total of 6 cycles of IVF and was desperate to find a solution to my problem. We had talked about doing PGS on my own eggs/embryos with a new fresh retrieval versus another donor egg. An amazing donor that Dr. Feinberg had worked then became available, and she called me right away to let me know this was my best option!
Describe the costs associated with your care under Eve Feinberg.
I paid approximately 25K for my entire donor cycle. I felt that given this donor had a fantastic track record it was cheap compared to other places I had visited (CCRM - 42K per donor cycle with no baby and no guarantee program).
10
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
10
Overall, the clinic [FCI] is efficient, organized, and friendly. I visited the Buffalo Grove location for my weekly monitoring. The phlebotomist and ultrasound tech are super nice and explain things as you need if you speak up about concerns or questions. The receptionists at the location are hit or miss. Some seem like they would rather be working elsewhere, some are obviously new and uninformed, and some are magical. However, there are some very specific issues. The aParent IVF financial coordinator, Cindy Tracy, is an absolute nightmare to work with. If you are required to do PGD testing, your default lab is with Reprogenetics. They contract directly with Global Genetics (the genetics team within aParent) so Global Genetics hikes up their rates to make a substantial profit. My first year with them, I just said yes and opened my check book. The second year, after reluctantly returning post-miscarriage, I wanted to speak with Cindy directly to see if there was any wiggle room in pricing since I was a return patient, second year veteran, etc. Email after email, phone call after phone call...nothing was ever returned. She only responded if I copied Dr. Jacobs...which was my last resort. Dr. Jacobs started contracting with a second lab, and it put Cindy's team in a bind since they couldn't price gouge anymore. The second lab bills the patient directly so there are no hidden fees. Without haggling anything I am saving four weeks of set-up time and $3,000. aParent IVF, Global Genetics, and CryoVault do not contract with insurances and are not recognized with NPI numbers. You will not be reimbursed for anything, even if your specific situation is medically necessary. An explanation regarding this type of information would have been extremely necessary when trying to budget for the year. One more suggestion to the financial team at aParent. FCI is willing to bill the biopsy portion for their patients, and should advocate to do so. This fee is $2,000 each retrieval and IS covered with insurance if the clinic makes the request. It is so much harder getting a claim reimbursed, if at all, when the patient pays out of pocket. Why do we have insurance if the clinic won't help?
+ Read more
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
10
Describe your experience with Fertility Centers of Illinois.
Overall, the clinic is efficient, organized, and friendly. I visited the Buffalo Grove location for my weekly monitoring. The phlebotomist and ultrasound tech are super nice and explain things as you need if you speak up about concerns or questions. The receptionists at the location are hit or miss. Some seem like they would rather be working elsewhere, some are obviously new and uninformed, and some are magical. However, there are some very specific issues. The aParent IVF financial coordinator, Cindy Tracy, is an absolute nightmare to work with. If you are required to do PGD testing, your default lab is with Reprogenetics. They contract directly with Global Genetics (the genetics team within aParent) so Global Genetics hikes up their rates to make a substantial profit. My first year with them, I just said yes and opened my check book. The second year, after reluctantly returning post-miscarriage, I wanted to speak with Cindy directly to see if there was any wiggle room in pricing since I was a return patient, second year veteran, etc. Email after email, phone call after phone call...nothing was ever returned. She only responded if I copied Dr. Jacobs...which was my last resort. Dr. Jacobs started contracting with a second lab, and it put Cindy's team in a bind since they couldn't price gouge anymore. The second lab bills the patient directly so there are no hidden fees. Without haggling anything I am saving four weeks of set-up time and $3,000. aParent IVF, Global Genetics, and CryoVault do not contract with insurances and are not recognized with NPI numbers. You will not be reimbursed for anything, even if your specific situation is medically necessary. An explanation regarding this type of information would have been extremely necessary when trying to budget for the year. One more suggestion to the financial team at aParent. FCI is willing to bill the biopsy portion for their patients, and should advocate to do so. This fee is $2,000 each retrieval and IS covered with insurance if the clinic makes the request. It is so much harder getting a claim reimbursed, if at all, when the patient pays out of pocket. Why do we have insurance if the clinic won't help?
During treatment, did you feel like you were treated like a number or a human?
With Dr. Jacbos himself, and his nurse, Cindy, I was treated like a human. I was responded to quickly and my protocol was specific to our situation. I was able to have back and forth dialogue and conversations that were positive and hopeful.
Describe your experience with your nurse.
Cindy is amazing. Hands down the best communicator. I probably emailed her a dozen times a week and never got a response any later than a couple hours. She will not, however, answer the phone. Email is best. And I am more comfortable putting everything in writing so I can look back as needed. I have actually never met her face to face but I don't care. She is fabulous.
How was your experience with Laurence A. Jacobs?
Dr. Jacobs is a warm and friendly for a doctor. He jokes while providing specific information. I research a lot of things and he tends to answer my questions before I have a chance to ask. When I miscarried, he adjusted his schedule to have an emergency conversation and follow-up as it was unexpected. We are sticking with him for our second year (and 4th egg retrieval) as I expect better results this round vs another clinic.
What one piece of advice would you give a prospective patient of Laurence A. Jacobs?
Dr. Jacobs will advocate for you if there is an issue with insurance denials or if you cannot reach your nurse. I would not go to him directly unless it's a protocol question that was missed in your meetings with him. His assigned nurse should be the first point of contact. We had go through PGD and PGS testing after he suggested we both have carrier testing done prior to our first IUI. This would be information "just to have in our back pocket." Well, turns out we both carried the same genetic mutation, which resulted in us by-passing IUI and jumping straight into IVF to do everything in our power to avoid having a baby with our mutation. He potentially saved us a lifetime of hospital visits or an extremely early funeral for our baby.
Describe the protocols Laurence A. Jacobs used in your cycles and their degree of success.
After my initial baseline, the results yielded less than optimal amh, fsh, and ovarian reserve levels. I was bumped to the highest follicle stimulating hormone regime, with the antagonist protocol. My resting follicle count was 8. I stimmed for just over a week and produced 6 eggs at retrieval. Of those 6, none made it to blastocyst. The second round, he added Letrozole to the mix and by that point I had been taking myo-inositol and coq10 for a couple months (at Dr. Jacobs suggestion). We did the same antagonist protocol, this time yielding 7 eggs retrieved. One made it to Day-5 Blastocyst and was biopsied and frozen for PGD/PGS testing. Discouraged, we met with him to discuss our blast numbers. He told me he would try a less-common protocol, called micro-dose lupron, but warned me I may see poorer results, and if my hormone levels got out of whack too quickly or my response was even lower, he would cancel before retrieval so my insurance wouldn't recognize a 3rd retrieval. We would then have to resort back to the antagonist. My third retrieval with the MDL protocol yielded 16 eggs at retrieval, and 4 made it to Day-5 Blastocyst and were biopsied. Of the total 5 biopsied embryos, 2 were genetically normal with PGD/PGS. We did two transfers. The first one did not take, negative beta. I had an endo scratch prior to my second transfer. The second transfer resulted in a positive pregnancy. Unfortunately, that pregnancy ended when I miscarried at 10w3d. At this point, I am cycling again with the MDL protocol in the hopes that trying again will yield a take-home baby as it is clear I can get pregnant.
Describe the costs associated with your care under Laurence A. Jacobs.
I bought my own individual insurance through BCBSIL. Illinois has infertility coverage mandates. My yearly premium is $4,560. My deductible and max out of pocket is $6,500. Medications not covered with insurance is $150. PGD/PGS testing is $4,985. Freezing is $1,200 for the first round, $800 for the second. In 2016 I paid $14,800 for three retrievals, two transfers, and genetic testing (not including insurance monthly premiums). In 2017 I plan to pay $12,835 for one round, and another couple thousand for additional rounds.
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Tubal Blockage
9
Strengths [for FCI-Hoffman Estates]- compassionate, clean Weakness- ease of getting appointment, punctuality Sometimes the times they give you are based on the reason you are there. For example, only cycling patients are allowed ultrasounds and blood work in the morning, where pregnant patients are allowed ultrasounds and blood work more in the afternoon.
+ Read more
Age
27
Treated
2016
Success with this Doc
Yes
Race
European, Middle Eastern
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IVF
Diagnosis
Tubal Blockage
9
Describe your experience with Fertility Centers of Illinois.
Strengths- compassionate, clean Weakness- ease of getting appointment, punctuality Sometimes the times they give you are based on the reason you are there. For example, only cycling patients are allowed ultrasounds and blood work in the morning, where pregnant patients are allowed ultrasounds and blood work more in the afternoon.
During treatment, did you feel like you were treated like a number or a human?
He listened, was never impatient, and really cares about each patient. He treated me as if I were his own child.
Describe your experience with your nurse.
Cindy is wonderful. Compassionate, but to the point. She was an amazing communicator, and always answered all my questions.
How was your experience with Laurence A. Jacobs?
Dr. Jacobs is very passionate about helping couples create their families. He does not give up, and is always looking for new options/plans for challenging patient diagnoses. He is very easy to communicate with. He gave us his email and personal cell phone number to utilize if we needed to talk with him.
What one piece of advice would you give a prospective patient of Laurence A. Jacobs?
Trust in him, and let go of doubt. He really knows what he is doing!
Describe the protocols Laurence A. Jacobs used in your cycles and their degree of success.
I had tubal infertility as a result of a hydrosalpinx. I had surgery to remove my tube, however my first embryo transfer failed. Dr. Jacobs suggested we do an ERA biopsy, which is normally done after multiple failed transfers. The results showed I was pre receptive, so we adjusted my medications, schedule and protocol which resulted in a healthy pregnancy.
Describe the costs associated with your care under Laurence A. Jacobs.
We had minimal insurance coverage for fertility treatments, and no coverage for medications. My meds for one IVF cycle were $4800. For the two FET’s, my meds cost between $1500-$1800. Each FET in total was around $4000, and my ivf cycle was around $15000
9
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
I would say that there are no flaws to the clinic [Fertility Centers of Illinois]. They are easy to work with and respectful of the emotional process this is. The appointments are easy to get, they help you as much as possible financially, and are kind...Sally Ann was a great nurse. She was easy to communicate with and was very thorough with instructions and results....Dr Nani was a very optimistic and charismatic Doctor. Throughout our treatments she was our biggest supporter. She always talked as if we getting pregnant was no big deal. This was extremely helpful with such an emotional process. She also treated you like a person. She knew the medical, but didn't talk over our heads. I am so happy my gynecologist recommended her to us.
+ Read more
Age
29 - 30
Treated
2012 - 2013
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
Describe your experience with Fertility Centers of Illinois.
I would say that there are no flaws to the clinic. They are easy to work with and respectful of the emotional process this is. The appointments are easy to get, they help you as much as possible financially, and are kind.
During treatment, did you feel like you were treated like a number or a human?
Dr Nani was a very optimistic and charismatic Doctor. Throughout our treatments she was our biggest supporter. She always talked as if we getting pregnant was no big deal. This was extremely helpful with such an emotional process. She also treated you like a person. She knew the medical, but didn't talk over our heads. I am so happy my gynecologist recommended her to us.
Describe your experience with your nurse.
Sally Ann was a great nurse. She was easy to communicate with and was very thorough with instructions and results.
How was your experience with Jane Nani?
Dr Nani is an extremely positive and personable Doctor. She is your biggest supporter in your treatments. I never felt that I would not be able to get pregnant. She knows her stuff and treats you like a person with feelings.
What one piece of advice would you give a prospective patient of Jane Nani?
Nothing, she covers everything. She makes it as pleasurable as she can. She will make you feel that getting pregnant is easy when that is not always the case.
Describe the protocols Jane Nani used in your cycles and their degree of success.
We started with pills which did not work due to my pcos. After the pills, we switched to injectables. The first round went well and we made it to an iui, but did not get pregnant. The next round of injectables I ended up with 8 eggs so we decided to cancel the iui. If we had insurance, we could had converted to ivf. We did another round of injectables and iui with no pregnancy. The last round we started with idea of converting to ivf of neede, as we went a little more aggressive with meds. We made it to an iui and we got pregnant!
Describe the costs associated with your care under Jane Nani.
10,000
10
Doctor
Jane Nani
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
4 IVF, Donor Sperm
Diagnosis
Male Factor
8
Even when full they [FCI - Hoff Est] will double book so I do not have to drive far to another clinic and I do appreciate that. The staff is talkative and it does help when I am nervous. They know you by a name basis too when you go in....Cindy is quick to respond to each of my emails, if she cannot fully answer something she will tell me and then I will confirm with the doctor.... 9500 for a freeze all cycle, 1200 to freeze and 3500 to transfer
+ Read more
Age
27
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IVF, Donor Sperm
Diagnosis
Male Factor
8
Describe your experience with Fertility Centers of Illinois.
Even when full they will double book so I do not have to drive far to another clinic and I do appreciate that. The staff is talkative and it does help when I am nervous. They know you by a name basis too when you go in.
During treatment, did you feel like you were treated like a number or a human?
Doctor Jacobs took the time to email me back whenever I needed.
Describe your experience with your nurse.
Cindy is quick to respond to each of my emails, if she cannot fully answer something she will tell me and then I will confirm with the doctor.
How was your experience with Laurence A. Jacobs?
Dr. Jacobs not only is great at his craft but he does have compassion. He responded personally to all of my questions when I emailed him and he hugged me tightly after my miscarriage and said he would do everything he could to get me through this.
What one piece of advice would you give a prospective patient of Laurence A. Jacobs?
To ask him any question you have, to email him, to really feel comfortable and trust in his craft.
Describe the protocols Laurence A. Jacobs used in your cycles and their degree of success.
Dr. Jacobs primed me with estrace because birth control does give me migraines, I am not quite diagnosed DOR but I do need strong levels of medications. 300 Gonal F and 150 menopur. Typically I stim ten days. Also come day 6 ganerilix is used. After my second Ivf (first was elsewhere) and low fertilization rate, doctor Jacobs was honest and believed it wasn’t an egg issue and a sperm issue. Doctor J was correct and all eggs fertilized the next cycle. Hard pill to swallow but he knew his stuff. I was also on 600 of coq10 for egg quality and ovisital.
Describe your experience with your monitoring appointments.
By appointment and I could go right in and leave within that ten minutes of being there.
Describe the costs associated with your care under Laurence A. Jacobs.
9500 for a freeze all cycle, 1200 to freeze and 3500 to transfer
8
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
We had to pay everything out of pocket [at FCI]. Our totals were near 10,000...There is nothing I would change....I really enjoyed the contact and the communication that the staff has. The nurses are very kind and helpful. The staff is also very accommodating and great....Sally Ann is a great nurse who definitely knows her stuff. I always knew she had my best interest in mind. She did her very best to make everything accessible and easy.
+ Read more
Age
29 - 30
Treated
2012 - 2013
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
Describe your experience with Fertility Centers of Illinois.
I would everything is a strength. There is nothing I would change.
During treatment, did you feel like you were treated like a number or a human?
I really enjoyed the contact and the communication that the staff has. The nurses are very kind and helpful. The staff is also very accommodating and great.
Describe your experience with your nurse.
Sally Ann is a great nurse who definitely knows her stuff. I always knew she had my best interest in mind. She did her very best to make everything accessible and easy.
How was your experience with Jane Nani?
Dr. Nani is the kind of doctor I love. Her attitude was always that we would get pregnant. She was always very positive about everything we did. This helped us stay positive and believed that it would happen. She is a no nonsense doctor who tells it like it is. We loved her!
What one piece of advice would you give a prospective patient of Jane Nani?
She has a great attitude and is your biggest supporter.
Describe the protocols Jane Nani used in your cycles and their degree of success.
We were struggling in the beginning so we ended up taking a more aggressive approach with the idea that it would be turned into ivf if needed. It turned out to not be needed and we got pregnant. I am very happy with her approach.
Describe the costs associated with your care under Jane Nani.
We had to pay everything out of pocket. Our totals were near 10,000
10
Doctor
Jane Nani
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
I often wondered if while interviewing their staff [at FCI] "kind, friendly, compassion, and with a great memory" was in their list of requirements to hire! I really loved all the nurses including the two receptionists Dana and Nora. I really enjoyed seeing them on such a frequent basis and I felt that there were there for me 100% of the way.
+ Read more
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
I met with Dr Feinberg only 3 times throughout my 3 months with the clinic before graduating. The nurses and faculty knew me well, asked about my weekends and seemed generally interested in getting me pregnant!
Describe your experience with your nurse.
I often wondered if while interviewing their staff "kind, friendly, compassion, and with a great memory" was in their list of requirements to hire! I really loved all the nurses including the two receptionists Dana and Nora. I really enjoyed seeing them on such a frequent basis and I felt that there were there for me 100% of the way.
How was your experience with Eve Feinberg?
Dr Feinberg was extremely knowledgeable and thorough. She understood my concerns and helped me arrive at my best course of action.
What one piece of advice would you give a prospective patient of Eve Feinberg?
Be honest with her. She's not a mind reader and she can't tell anything from just looking at you. She needs a full background, everything you can think of!
Describe the protocols Eve Feinberg used in your cycles and their degree of success.
I used birth control for 2 weeks, lupron, menopur, follistim, progesterone in oil and minivelle patches. Can't remember the specifics.
Describe the costs associated with your care under Eve Feinberg.
around $4000
10
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Unexplained
8
Really have no complaints about this office [Fertility Centers of IL], other than wish they had weekend hours. The staff is very friendly and it is easy to get appointments, they also call peomptly with results. They explain every test and why they are doing it.... During IUI there were some bills that I didn’t understand and no one in the office could provide me with an answer but they do give you a financial advisor to contact
+ Read more
Age
Treated
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Unexplained
8
Describe your experience with Fertility Centers of Illinois.
Really have no complaints about this office, other than wish they had weekend hours. The staff is very friendly and it is easy to get appointments, they also call peomptly with results. They explain every test and why they are doing it.
During treatment, did you feel like you were treated like a number or a human?
He spoke with me and my husband and told us exactly what to expect with our treatment and what about options were.
Describe your experience with your nurse.
She called me with all of my results and answered my million questions and emails. Very reliable and prompt. Fertility is a very sensitive and stressful situation and she understands that and is very accommodating
How was your experience with Laurence A. Jacobs?
I am still going through treatment with dr Jacobs but he is always very compassionate and you can tell her really loves what he does. He is very detailed in explaining procedures and what to expect. He is straight forward and will tell you if he thinks something will not work and if he thinks it will. Very honest and trustworthy man.
What one piece of advice would you give a prospective patient of Laurence A. Jacobs?
Be honest with him and he will be honest in return
Describe the costs associated with your care under Laurence A. Jacobs.
During IUI there were some bills that I didn’t understand and no one in the office could provide me with an answer but they do give you a financial advisor to contact
8
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
No
Treatment
3 IVF, 2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
8
The financial coordinator [at FCI] is very good with communication and responding. The billing department is sloppy and you don't get good statements especially if you have anything prepaid with them. The clinic does not use HGH...My third egg retrieval I was not told I ovulated on the table and had only 2 eggs retrieved...I could always get an appointment time that was convenient. Some days you are in and out and others they are backed up.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF, 2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
8
Describe your experience with Fertility Centers of Illinois.
The financial coordinator is very good with communication and responding. The billing department is sloppy and you don't get good statements especially if you have anything prepaid with them. The clinic does not use HGH. Also retrievals at River North you need to stay on top of timing there as you are getting pushed around with many people and your doctor is most likely not there.
During treatment, did you feel like you were treated like a number or a human?
In the beginning I was more of a number but as time & problems have gone on I feel like I am getting treated more like a human. She does have great bedside manner and really cares for her patients.
Describe your experience with your nurse.
She is good for the most part but I do need to keep on top of details and question potential mistakes at times. I think she care but on an overall basis she seems very overwhelmed and this is getting reflected in the quality and care of her work.
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Allison Rodgers?
She has been a great doctor for me. I know she cares and tries her best. We have had many setbacks and she is willing to fight with us. The negatives are FCI does not prescribe HGH. You do have to be very vigilant in getting your concerns and information to everyone you work with.
What one piece of advice would you give a prospective patient of Allison Rodgers?
Make sure you remind her of important details especially during the phone calls.
Describe the protocols Allison Rodgers used in your cycles and their degree of success.
First retrieval was an antagonist protocol with 300 Gonal F & 300 Menopur along with Cetrotide. I retrieved 10 eggs, 8 fertilized and all 8 arrested by day 3 so no transfer. My second retrieval I did a lupron protocol with Gonal F & Menopur doses changing almost daily. I retrieved 11 eggs, 6 fertilized, and 1 embryo had to be frozen as my progesterone was too high for a fresh transfer. My third retrieval was lupron, 300 gonal F & 300 Menopur. I had 16 follicles going into retrieval and ended up ovulating during the procedure. 2 follicles were retrieved, 1 fertilized and I don't know yet if it makes it or not to be frozen. We found out during our second & third retrieval due to an ERA that I am pre-receptive by 12 hours so going forward I always have to freeze embryos.
Describe your experience with your monitoring appointments.
I could always get an appointment time that was convenient. Some days you are in and out and others they are backed up.
Describe the costs associated with your care under Allison Rodgers.
I am running around $12,000 per retrieval cycle which includes meds, monitoring & retrieval. I do have some insurance but no coverage for meds.
8
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Buffalo Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
Treated
Success with this Doc
?
Treatment
1 IVF
Diagnosis
PCOS, Other
5
The front desk staff [at Fertility Centers of Illinois] is sort of aloof. The wait time is always 20-30 minutes, even if it’s just a blood draw!! It doesn’t matter if you are early or late, the wait is always there. Don’t get anxious about it, that’s just how it is. Overall, the clinic itself is not my favorite. If I felt like it was possible to switch, I might, but I like the doctor enough that I will stay...I felt like the clinic did not make good effort to get things covered by insuance. My insurance plan was eventually willing to cover everything, but it ended up requiring me to put in my own pre-certification.
+ Read more
Age
Treated
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
PCOS, Other
5
Describe your experience with Fertility Centers of Illinois.
I felt like the clinic did not make good effort to get things covered by insuance. My insurance plan was eventually willing to cover everything, but it ended up requiring me to put in my own pre-certification. A boiling point was after I had gotten a denial mid-cycle while my hormones were all crazy where I was basically crying on the phone with the billing department about how they weren’t trying hard enough to get things covered. After I accused them of not trying to get things covered because they would get more money if I paid out of pocket, they transfered me to a supervisor who was miraculously able to call the insurance to get a peer-to-peer scheduled. In terms of the clinical staff, I like the main woman who does the ultrasounds, but her backup is a little clueless. The woman who draws the blood leaves bruises, but the backup persom is very good. The other backups seem to make me anxious. The front desk staff is sort of aloof. The wait time is always 20-30 minutes, even if it’s just a blood draw!! It doesn’t matter if you are early or late, the wait is always there. Don’t get anxious about it, that’s just how it is. Overall, the clinic itself is not my favorite. If I felt like it was possible to switch, I might, but I like the doctor enough that I will stay.
During treatment, did you feel like you were treated like a number or a human?
I was assigned to a singular nurse (Stephanie) who handled all of my care. I could shoot her an email and she would respond back the same day or the next day. She was intimately involved with my care and did not seem to be constantly referencing records to decide what to do next.
Describe your experience with your nurse.
She responded to emails pretty quickly, but often placed the blame on other people for why paperwork was not recorded correctly or why things hadn’t worked out like planned. Additionally I felt like she was relatively judgey of my personal life and made me jump through additional hoops when my personal life did not fit what she anticipated it would be.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost results
  • Provided conflicting information
How was your experience with Allison Rodgers?
Dr. Rodgers has a lot of experience treating patients with PCOS and was fully equipped to handle my condition. My treatment plan appeared to take into account the PCOS and she took over my metformin treatment as well. It was a little challenging that she chose not to be the treating doctor for my hypothyroidism. My main Endocrinologist still had to order her own bloodwork and adjust medications. During the IVF cycle, when I was already being poked so many times, it was challenging to then have to be poked again separately for TSH/T4 tests. During consultation visits, Dr. Rodgers makes decisions very quickly. Sometimes I felt like she left me out of the decisions. The decisions were medically sound, but her thought process was not well explained. I was happy that she was the doctor on call for my first egg retrieval. It was comforting to know that she already knew me. I would have liked her to check back on me post-op before I left. She did call me a day later to give results. Her explainations about the eggs/embryos were a little misleading. Her words confused me and concerned me, although when i talked with the Embryologist from her office, they were able to describe things a lot better. Overall, I think Dr. Rodgers is a good doctor and has good follow through with her patients, but could work on improving her communication skills about the treatment.
What one piece of advice would you give a prospective patient of Allison Rodgers?
Dr. Rodgers’ explainations are not the end-all. If you are confused, ask her supportig staff and they will offer more explainations.
Describe the protocols Allison Rodgers used in your cycles and their degree of success.
The first cycle included 21 days of Orthocyclen, then baseline ultrasound, then on the first day of my period I started with 2.5 MG Letrozole, 75 IU Menopur, and 225 IU Follistim. At the first ultrasound they upped the dose to 250 IU Follistim. Later it was upped to 300 IU Follistim and added Ganirelix. They explained that the increased Follistim would help the eggs get bigger. Monitoring was every other day at first, and then every day. Monitoring on the weekend is downtown at the River North office (over 1 hour away from the main clinic). 36 hours before the surgery I was instructed to take an IM shot of Pregnyl. After the surgery, they told me that the eggs were “granular” because they had given me too much medication too fast. Basically they told me that the eggs were low quality because I’d been cooked on high. I am about to start the second round and they have adjusted my dosage. This second round I will have 150 IU Menopur and will start at 175 IU Follistim. It is anticipated that the cycle will last slightly longer.
Describe the costs associated with your care under Allison Rodgers.
$1700 for the cryopreservation and storage for 1 year. Additional years of storage are $500. Everything else was covered by insurance. Semen analysis (at the beginning) was $100.
6
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Fertility Centers of Illinois
Buffalo Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Unexplained
5
Originally, the strength [at FCI - Chi] was the ability to get in easily so FCI is enormous and they have a big staff. However, my our last appointment (when we were waiting to find out if i miscarried) we had to wait two hours because it was so overcrowded after being closed for the Memorial Day Weekend because they have so many patients. In the end, we felt more like a number than anything else...
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI
Diagnosis
Unexplained
5
Describe your experience with Fertility Centers of Illinois.
Originally, the strength was the ability to get in easily so FCI is enormous and they have a big staff. However, my our last appointment (when we were waiting to find out if i miscarried) we had to wait two hours because it was so overcrowded after being closed for the Memorial Day Weekend because they have so many patients. In the end, we felt more like a number than anything else.
During treatment, did you feel like you were treated like a number or a human?
I felt like the steps we were taking to get pregnant despite unexplained infertility were not specific to my cycles and rather a generic approach.
Describe your experience with your nurse.
I was unhappy with the nurses and was a big part of the reason I wanted to leave FCI and go to a smaller clinic. There were times they would call and read me instructions and have them incorrect.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Edward Marut?
Dr Marut was very nice so initially we really liked him. However, as time went on I didn't feel like he was consistent in his approach and I felt like he didn't present us with all of the facts. Months after the fact I read stuff on my chart (as I was transitioning to a new doctor) that was never mentioned to me. Additionally, there was one cycle where he proceed with an IUI while I still had my period. As we got a second and third opinion, who both questioned his approach that month it made us think he wasn't giving us individualized treatment and instead just going through the motions.
What one piece of advice would you give a prospective patient of Edward Marut?
We were only able to meet with him a few times during our treatment. Be ready with your questions because he is not forthcoming with information so I felt like our meetings were rushed and I didn't leave feeling confident. Given what I know now, I would come in with a list of questions to make sure everything was addressed during the quick time with him.
Describe the protocols Edward Marut used in your cycles and their degree of success.
After getting the Fertility Awareness Test at FCI ($99), we learned my husband's sperm was normal by all 3 counts and I had plenty of eggs (with a strong AMH score). We had previously miscarried (natural conception) so first we did the HSG (normal results). Given our unexplained infertility (we'd been trying for over a year at this point), the plan was Letrazole plus IUI. The first cycle, he determined that my Estrogen levels were too high so we skipped the Letrazole and did a natural IUI. We did not get pregnant. The second cycle, during my baseline test results he determined that ovulation while imminent while still on my period so again we skipped the Letrazole and did a natural IUI. We did not get pregnant. The third cycle, we were able to do the Letrazole plus and IUI and got pregnant. I miscarried for the second time at 8 weeks.
Describe the costs associated with your care under Edward Marut.
I was self pay so it was expensive.
5
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
31 - 33
Treated
2014 - 2016
Success with this Doc
No
Treatment
4 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Unexplained
8
I felt fairly regularly like my treatment wasn't individualized. There were a number of occasions where I obviously confused with another patients (one phone consult started "I heard about your bad news (test results)" when I hadn't yet had my test done, it was scheduled for the following day). Nurses [at FCI] would assume I was taking drugs that I wasn't medically cleared to take. I had to self-advocate a lot.
+ Read more
Age
31 - 33
Treated
2014 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Unexplained
8
Describe your experience with Fertility Centers of Illinois.
This is a big clinic with a lot of patients. It's a pretty well-oiled machine. I'm easily able to get in and out for monitoring in the morning and get to work on time. Being a big clinic though it can feel impersonal, but I've managed to build relationships with the staff, so it doesn't feel that way anymore.
During treatment, did you feel like you were treated like a number or a human?
I felt fairly regularly like my treatment wasn't individualized. There were a number of occasions where I obviously confused with another patients (one phone consult started "I heard about your bad news (test results)" when I hadn't yet had my test done, it was scheduled for the following day). Nurses would assume I was taking drugs that I wasn't medically cleared to take. I had to self-advocate a lot.
Describe your experience with your nurse.
Dr. Beltsos had many nurses while I was under her care. It started with Fran and Jen. They were awesome, but soon transferred to a different department in FCI. Then there was Emily and Jessica, Emily is perfectly nice and on top of things, but was never my main nurse, Jessica left suddenly and was replaced by Betsy. Betsy was awesome and always there if I needed a question answered. She transferred to a different doctor at FCI after my second IVF cycle. Since then I've not really had a nurse that seemed as though she was assigned to me.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Failed to consider drug intolerance
How was your experience with Angeline N. Beltsos?
Dr. Beltsos is very sweet, almost to an in-genuine level. My consult appointments were generally pretty useless. They just involved her going over the results of my previous cycle, which I was well aware of, and then making a plan for the next cycle, which was usually changed, unbeknownst to me, and communicated via one of her nurses once the next cycle had started. She never really seemed that concerned that I had so many failed cycles when in treatment with her, and the only change in treatment approach was slight tweaks to stimulating drug doses. She also had a revolving door of nurses which was was concerning (how hard was she to work for?), not to mention, since the nurses were the medical professionals I regularly dealt with, it felt like I was constantly having to acclimate myself with those whom I was working with.
What one piece of advice would you give a prospective patient of Angeline N. Beltsos?
You will have to self-advocate. Keep your own records of everything and don't be afraid to ask questions if your treatment plan doesn't seem quite right.
Describe the protocols Angeline N. Beltsos used in your cycles and their degree of success.
The initial strategy was just to increase the amount of progesterone in my body as I came into treatment with a couple chemical pregnancies under my belt. It started with Clomid and timed intercourse, then adding oral progesterone after 2 cycles, then adding IUI after one cycle. Three IUI cycles with Clomid and progesterone support, then FSH injectables added into the mix for the 4th IUI cycle. All resulting in negative betas. IVF was next. The first cycle was Antagonist protocol which yielded a whopping 4 eggs. Two day 3 embryos transferred, leading to a negative test. The later 2 IVF cycles were Lupron Microflare protocols which were more successful, but still lacked the outcome which we were hoping for.
Describe your experience with your monitoring appointments.
Monitoring appointments are so easy. They have early hours and you're normally in and out in under an hour. You start in a main waiting room, are called back in groups to the ultrasound waiting room and, after ultrasound, you go to the lab waiting room, then get your blood drawn, and go on your merry way. If you need to speak to a nurse, the phlebotomist can normally flag one down for you too. No issues.
Describe the costs associated with your care under Angeline N. Beltsos.
Thankfully I have very good insurance and state-mandated fertility coverage. Out of pockets costs were comparatively minimal (Freezing fees- $1200, biopsy fees- $2200, and prescription meds.)
0
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
33
Treated
2016
Success with this Doc
No
Treatment
4 IUI, 3 IVF, 2 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Unexplained
9
If you have to go in [to FCI -Chi] on a Monday or a Friday be prepared to wait a little bit. It's generally a well oiled-machine (very high volume clinic, some people compare it to a cattle call), but at the beginning and end of the week it can get a little bogged down. The cattle call aspect of the clinic has thrown people off a little bit, wanting a more personalized experience, but they have top SART stats for the city...
+ Read more
Age
33
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 3 IVF, 2 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Unexplained
9
Describe your experience with Fertility Centers of Illinois.
If you have to go in on a Monday or a Friday be prepared to wait a little bit. It's generally a well oiled-machine (very high volume clinic, some people compare it to a cattle call), but at the beginning and end of the week it can get a little bogged down. The cattle call aspect of the clinic has thrown people off a little bit, wanting a more personalized experience, but they have top SART stats for the city.
During treatment, did you feel like you were treated like a number or a human?
She is really well-informed and thoughtful. She has explained her proposed next steps, regarding treatment, so that she knows that I understand them, and always asks if I'm comfortable with that approach before proceeding. She, not a nurse, called me with my negative beta, and had already thought of what we could do next. This NEVER happened with my previous RE, where I was always called by a nurse and then asked to schedule an appointment with the Dr.
Describe your experience with your nurse.
Marni is easiest reached via email, but is very quick to respond if I have any questions or concerns.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Jennifer E. Hirshfeld-Cytron?
If you are looking for a physician who will hold your hand and speak to you in hushed tones, she may not fit the bill. She is there to help you get pregnant. This may sound as though she has a cold bedside manner, which she doesn't. She's actually very pleasant to speak with. That being said, she won't sugarcoat things, and in my experience, I want the details, as grim as they may be. Dr. H is very intelligent and well-read, and I am very confident in her medical abilities. And I know that she cares about my treatment. She has reviews my file before she talks to me, which may seem like common sense, but the number of doctors I have seen in the past 5 years, unfortunately she is in the minority. The thing that has impressed me the most is, when she has to deliver bad news, she calls me, not a nurse, and already has a plan for going forward.
What one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron?
Be ready for a serious physician. You can tell that she cares, but she is more of a realist. If you're new to infertility treatment, this may seem jarring, but you want someone who will help you get pregnant, not someone who will hold your hand and just make you feel good about undergoing treatment. No one ever got pregnant by holding hands.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles and their degree of success.
After 3 complete transfer failures and one blighted ovum with my previous RE, Dr. H suggested doing a diagnostic hysteroscopy before continuing treatment. So I took off a cycle to get that done and the next cycle I prepped for another eSET. That was non-lupron hormone replacement cycle with baby aspirin, vaginal estrogen, and patches, followed by 4 days of medrol, a z-pack, 300mg Endometrin and PIO. This cycle failed and we plan to do a Endometrial Receptivity Assay next.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron.
Currently minimal (HMO), I have had to pay for tests that aren't covered by my insurance. When I switch to a PPO next year the costs will be greater.
10
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2016
Success with this Doc
Yes
Treatment
7 IUI, 1 IVF
Diagnosis
Unexplained
10
My understanding is that FCI is the third largest infertility practice in the country. This means there are a LOT of patients in the waiting room (especially at the River North Clinic) and you may feel like a number. Do not let this alarm you! There are numerous benefits of being at a large practice. Their SART numbers are fantastic. They have a lot of experience dealing with a variety of diagnoses (male infertility factor, low AMH, etc.). They have many experienced phlebotomists and ultra sound technicians and do their best to move through patients as quickly as possible...
+ Read more
Age
36
Treated
2016
Success with this Doc
Yes
Race
South Asian
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
My understanding is that FCI is the third largest infertility practice in the country. This means there are a LOT of patients in the waiting room (especially at the River North Clinic) and you may feel like a number. Do not let this alarm you! There are numerous benefits of being at a large practice. Their SART numbers are fantastic. They have a lot of experience dealing with a variety of diagnoses (male infertility factor, low AMH, etc.). They have many experienced phlebotomists and ultra sound technicians and do their best to move through patients as quickly as possible. If you can, try to get a doctor who does IVF procedures at the River North Clinic (as opposed to the Highland Park Clinic), because patients at River North can do retrievals and transfers based on their own cycle unlike patients at the Highland Park Clinic who have to cycle up when FCI has time at the clinic. Tip: If you're doing monitoring out of the River North Clinic, try to make your appointments around 9:15AM -- you miss the 1st morning rush and come in before the 2nd morning rush.
During treatment, did you feel like you were treated like a number or a human?
FCI is a large practice and you will feel like a number when you go in for blood work and ultra sounds, but Dr. Sipe makes every effort to engage with you when you go in for consults. He is kind and comforting during what is an extremely stressful process. You don't get a lot of time with him. Frankly, I only saw him when I was in for a consult. Over a year, I believe we had 5 consults, but I was okay with that. His job was to get me pregnant and to oversee my treatment not to hold my hand for every step of the way.
Describe your experience with your nurse.
Meghan is an incredibly sympathetic and kind nurse. She always answered my questions and promptly responded to my phone calls and e-mails.
How was your experience with Christopher Sipe?
Dr. Sipe is an excellent clinician. He was sympathetic, comforting, and compassionate. Most importantly, he is kind. He took the time to walk through our diagnosis and recent test results. He answered all of our questions (many before we even asked them).
What one piece of advice would you give a prospective patient of Christopher Sipe?
You are your own best advocate. My advice is to go in prepared with a list of questions. Chances are Dr. Sipe will answer them without you having to ask them, but it's good to have them handy. Time with an FCI doctor is precious so use it to your advantage and ask as many questions as you want/need to. Dr. Sipe will never make you feel rushed and he will always walk through each step of your treatment. If you need him to repeat himself, he will.
Describe the protocols Christopher Sipe used in your cycles and their degree of success.
We transferred from another practice in a different state. Dr. Sipe was recommended to us by a friend who works in infertility (i.e., he is an embryologist in a different state and reached out to his network to get us a referral). Because we participate in a health insurance plan (Aetna) that follows the Illinois mandate, we were required to do 6 cycles of Clomid with IUI before we could get cleared to do IVF. After the first 3 failed cycles, Dr. Sipe wanted us to move to IVF but we had to do 3 more cycles before we could get approved. He expressed sympathy and frustration at the needless bureaucracy. After getting cleared for IVF, we did the long Lupron protocol and did a fresh embryo transfer, which worked! We are now pregnant and have several embryos that we were able to freeze.
Describe the costs associated with your care under Christopher Sipe.
Treatment covered by insurance -- we paid copays and coinsurance.
10
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
32 - 34
Treated
2014 - 2016
Success with this Doc
No
Treatment
7 IUI, 1 IVF
Diagnosis
Male Factor
9
We had to do 6 IUIs before insurance would pay for IVF...then the office [FCI] found a polyp in my uterus (why hadn't they looked for or found this before you may ask? I have no idea -- and was pretty pissed when I found out too!...since we were told that IUI success rates usually improve after polyp removal)...It's just huge and impersonal. Majority of the staff is very nice and compassionate, but then I've had a number of interactions with snippy staff who clearly don't want to be there. Less of that in the suburban locations when I was there for either lab/ultrasound monitoring or the IVF procedures.
+ Read more
Age
32 - 34
Treated
2014 - 2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 IUI, 1 IVF
Diagnosis
Male Factor
9
Describe your experience with Fertility Centers of Illinois.
It's just huge and impersonal. Majority of the staff is very nice and compassionate, but then I've had a number of interactions with snippy staff who clearly don't want to be there. Less of that in the suburban locations when I was there for either lab/ultrasound monitoring or the IVF procedures.
During treatment, did you feel like you were treated like a number or a human?
Kaplan is kind and thorough. He will listen to and answer your questions, but there's not a lot of discussion regarding what to do going forward. He will tell you his plan and if you're not comfortable with that or any of the particular details then you can choose to do something else, but he doesn't really go through your options with you so you need to come in prepared. I'm in healthcare so I have a number of resources at my disposal to be able to research various protocols and procedures before and during our time with Kaplan, but I'm not sure what someone with no experience or baseline knowledge of this side of healthcare would do.
Describe your experience with your nurse.
Friendly but very busy.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Brian Kaplan?
He is fine -- appropriately kind, but you feel like one of many, many patients. Especially at the River North location. You only see him for the initial consult and then once your already loopy on diazepam right before the embryo transfer -- or not at all for IUIs since those are done by either nurses or technicians.
What one piece of advice would you give a prospective patient of Brian Kaplan?
Do your research and come to the consultation with all of your questions because that will probably be the only time you'll have to ask them.
Describe the protocols Brian Kaplan used in your cycles and their degree of success.
7 IUIs: first with just Ovidrel, second and third with Clomid and Ovidrel, fourth and fifth with Follistem, Ovidrel and Endometrin, sixth with just Ovidrel (we had to do 6 IUIs before insurance would pay for IVF), then the office found a polyp in my uterus (why hadn't they looked for or found this before you may ask? I have no idea -- and was pretty pissed when I found out too!), and then the seventh after polyp removal (since we were told that IUI success rates usually improve after polyp removal) with just Ovidrel (since at this point we really didn't think it would work and Follistem cost us $1500). IVF: Egg retrieval protocol -- (I don't remember specifics here; definitely lots of Follistem but we switched insurance providers so that was ok). Frozen Embryo Transfer -- OCP, leuprolide, Minivelle patches, baby ASA, prgesterone (IM injections and Endometrin), doxy and Medrol the 5 days right before transfer, diazepam at transfer, then continue both progrestones, patches, and ASA until (yet another negative) pregnancy test.
Describe the costs associated with your care under Brian Kaplan.
IUI: <$1000 IVF: $10k for the procedure + $5K for the medications (without insurance) FET: $3k for the procedure + $3k for the medications (without insurance) A note about medications: There are a LOT of things to know about your fertility medications. First, make sure you know where you can go to get all of your fertility medications. Most insurance dictates where you have to go but you may still have some options within their rules. If you don't like the staff, if they are not helpful, if they don't send you all the necessary syringes, needles, alcohol swabs, Sharps container (usually for FREE since you're a "fertility patient") then just go somewhere else. This is such a stressful time and having to deal with pharmacy staff (including both technicians and pharmacists) who don't understand the process, or have compassion for your situation, then you should find one that does. Next, crazy high co-pays and "not covered" medications are not the end of the story! There are a number of co-pay assistant cards available from the manufacturer that will help you bring the copay down (sometimes WAY down). Go on the website for each of your medications, get the codes (you may have to register with that pharma company), and then give them to your pharmacy. And no, you do not have to give the card to them in person -- they only need the numbers (ID #, group #, Bin #, etc.) so if the person you are speaking with doesn't seem to know how to handle the info/card, just ask to speak with someone who does. Also, sometimes the cash price for a medication may actually be less expensive than the copay from your insurance so make sure you ask about that too. Next, if you are told that something is not covered by your insurance (i.e. a prior authorization doesn't go through), you can submit an appeal. This can happen when the medication prescribed in your protocol is not part of what your insurance company has on their protocol. This happened to me with Lupron since it is not FDA-approved for fertility. Here's where your specialty pharmacy comes in -- they can submit studies to your insurance company showing the safety and efficacy of that drug when used for the indication in which you are planning to use it. You are probably not the first patient to need this so many pharmacies already have this information ready to go. My appeal was accepted and the $200 cash price went down to a $5 copay :) Finally, make sure you utilize your Health Savings Account or Flexible Savings Account. We put the maximum amount in at that beginning of the year (about $2500) and we just use that for all of the meds.
7
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
35 - 35
Treated
2016 - 2016
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Anovulation, Male Factor, Unexplained
8
FCI will likely deliver on what you've asked of them - getting you pregnant. However, know that this clinic is a factory. While you will receive good treatment, you will also feel like a number. You will not have access to your doctor outside of the office consultation visits with them. The nursing staff performs all IUI's and the "doctor on call" (who is not one of the physicians listed in the group practice and therefore someone you've never met), will perform your IVF embryo retrieval and transfer. Prior to my embryo transfer, patient instructions were not clear and it was extremely difficult to reach anyone in the clinic. I remember calling 5-10 times and getting transferred to empty voicemail boxes or staff hanging up on me. On the whole, I found that they treat their patients as if they have been through the process (IUI or IVF) before, which leaves you uninformed. To me, it seemed as though they needed to expand their staff to be able to adequately handle the high number of patients. All of this being said, my first consultation was in June 2015, we tried IUI in July and August (unsuccessful), and I was pregnant via IVF by October 2015. Dr. Marut did attend my first ultrasound to confirm pregnancy and was very compassionate when answering my call with an emergency the evening before.
+ Read more
Age
35 - 35
Treated
2016 - 2016
Success with this Doc
Yes
Race
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Anovulation, Male Factor, Unexplained
8
Describe your experience with Fertility Centers of Illinois.
FCI will likely deliver on what you've asked of them - getting you pregnant. However, know that this clinic is a factory. While you will receive good treatment, you will also feel like a number. You will not have access to your doctor outside of the office consultation visits with them. The nursing staff performs all IUI's and the "doctor on call" (who is not one of the physicians listed in the group practice and therefore someone you've never met), will perform your IVF embryo retrieval and transfer. Prior to my embryo transfer, patient instructions were not clear and it was extremely difficult to reach anyone in the clinic. I remember calling 5-10 times and getting transferred to empty voicemail boxes or staff hanging up on me. On the whole, I found that they treat their patients as if they have been through the process (IUI or IVF) before, which leaves you uninformed. To me, it seemed as though they needed to expand their staff to be able to adequately handle the high number of patients. All of this being said, my first consultation was in June 2015, we tried IUI in July and August (unsuccessful), and I was pregnant via IVF by October 2015. Dr. Marut did attend my first ultrasound to confirm pregnancy and was very compassionate when answering my call with an emergency the evening before.
During treatment, did you feel like you were treated like a number or a human?
Typically at FCI, you are called from the waiting room in groups. Each patient gathers by the nurse and the rest of the group is called. You move to the ultrasound waiting room as a herd, which as a patient made me feel like a number rather than someone there for individualized care.
Describe your experience with your nurse.
Donna was friendly and somewhat compassionate, but I found she was difficult to communicate with. She did not seem open to questions about your treatment and got defensive when I started asking questions about my bloodwork and ultrasound test results prior to IUI. I wanted to be as informed as possible, and asking questions about my LH levels and timing of IUI ruffled her feathers.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Edward Marut?
Dr. Marut seemed kind and knowledgable, but our time with him was very short. We saw him for 5-10 minutes at our initial consultation and 5-10 minutes in a follow up visit to discuss a treatment plan. I completed two rounds of IUI that resulted in negative pregnancy tests. Dr. Marut did not perform the IUI nor did I see him during the course of those treatments. We had another follow up visit with Dr. Marut, at which point we decided to do IVF. I did not see him again during the course of embryo retrieval, transfer or any portion of the IVF cycle. Fortunately, our 1st round of IVF resulted in pregnancy.
What one piece of advice would you give a prospective patient of Edward Marut?
Know that you will be treated by nurses and staff, and not have regular access to or contact with Dr. Marut. His nurse Donna can be difficult to communicate with as she does not seem to accept questions about your treatment very well.
Describe the protocols Edward Marut used in your cycles and their degree of success.
We completed two rounds of IUI (Letrozole + ovulation trigger), followed by 1 month on the pill then IVF the following month. I was pleased that after two unsuccessful rounds of IUI, Dr. Marut did listen to our request to move on to IVF, and agreed that that would be the recommended treatment plan. At this point we had been trying to conceive for nearly two years and were interested in expediting the process.
Describe the costs associated with your care under Edward Marut.
Unfortunately, despite my Illinois residency, I was not eligible for the IL state mandated fertility coverage because my employer-based insurance was out of state (BCBS of Minnesota). Therefore, the financial aspect of my care was extremely stressful. Luckily, my insurance did cover fertility treatment, but only up to $15,000 during my lifetime across any insurance plans with my employer. Following my first consultation, the billing specialist printed out the explanation of coverage and stated "this is very bad." Not exactly reassuring words as we embarked on this journey. What this broke down to was all of my labs, ultrasounds, IUI meds and IUI procedures were covered by insurance. When the time came for IVF, I had $12,500 remaining in my insurance coverage. The financial consultant at FCI and my specialty pharmacy instructed that my meds would bill approximately $8,700 to insurance and the IVF procedures could bill anywhere around $5,000. Therefore, my $12,500 would not cover the whole IVF round. They did help me get creative and instructed to purchase my injectable meds out of pocket through a self-pay pharmacy, Freedom Fertility Pharmacy. They provide discounts to those paying out of pocket for medication. I ended up spending $2,050 out of pocket on 4 of the medications, and billed $1500 worth of meds to insurance. I chose this route to purchase the least expensive meds via out of pocket means, and the ones that were the priciest out of pocket but not to outrageous when billed to insurance. The total amount billed to insurance for the IVF procedures was about $4,000. I also paid $1,200 for embryo cryopreservation (not covered by my insurance) and will continue to pay out of pocket annually for embryo storage. While I did benefit from most of the cost being covered by insurance and a successful pregnancy, I was a little frustrated by a couple things. 1) I ended up with remaining insurance coverage, so while I could have billed more of the meds cost to insurance, I suppose it's good to have remaining coverage for next time (we have 4 good embryos frozen for this purpose) 2) I ended up with way more medication than needed. FCI instructed to order a 20-day supply of injectables, while I only ended up taking them for 9 days. Plenty of unused leftover meds, which I will likely donate to a friend or clinic, if the expiration date doesn't allow me to save for future rounds if needed.
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Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
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Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources