Fertility Specialists Medical Group

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
San Diego
8010 Frost Street
San Diego, CA 92123
858.505.5500
On a scale from 0-10, how likely are you to recommend Fertility Specialists Medical Group to a friend?
Strongly recommend: 7Neutral: 2Don't recommend: 28.7
11 assessments
  • 64% Strongly recommend (9-10)
  • 18% Neutral (7-8)
  • 18% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
276
Annual Cycles National Avg.
344
8.7
Average Doctor Score
3 doctors
11 assessments
10
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
The nursing staff [Fertility Specialists Medical Group] was great! They answered all of our questions, even calls and emails quickly (emails we especially valued). They are also wonderful patient advocates - always looking for the best value on medications, making sure if anything could be covered by insurance that it was, etc.
+ Read more
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Fertility Specialists Medical Group.
Although a bit tricky to find the first time, the clinic is great. Very nice, clean, and inviting. The front desk staff (who will remember your name after your first visit - it's amazing!) always has a smile on their face and is ready to greet you. Great coffee in the waiting room too!
During treatment, did you feel like you were treated like a number or a human?
I felt that Dr. Morales took the time to make sure I understood all of the treatments and reasons behind each treatment decision. The entire staff was always warm, remembered my name (and my husband's name) and truly become good friends.
Describe your experience with the nursing staff.
The nursing staff was great! They answered all of our questions, even calls and emails quickly (emails we especially valued). They are also wonderful patient advocates - always looking for the best value on medications, making sure if anything could be covered by insurance that it was, etc.
How was your experience with Arlene Morales?
Dr. Morales was always very honest about my diagnosis and treatment options- something I valued. In a process that can be very frustrating and leave you feeling out of control, it is nice to have a clear plan of action! Although it is clear Dr. Morales has many patients (the clinic was typically pretty busy when we were there), I saw her every single visit... for every ultrasound, every procedure, every consult, and never felt rushed or brushed aside.
What one piece of advice would you give a prospective patient of Arlene Morales?
It is scary.... but go to that first consult, listen to what the doctors have to say, and ask lots of questions! We cancelled our initial consult a couple of times because we were so nervous to hear bad news. But the more we learned- the better we felt!
Describe your experience with your monitoring appointments.
I was pleasantly surprised to see the doctor (not a nurse or medical assistant) for every monitoring appointment. It was also nice they started them so early in the morning (7:00 AM)
10
Doctor
Arlene Morales
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Specialists Medical Group
San Diego
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
The ivf coordinator Martha [at Fertility Specialists Medical Group]was amazing. She is the first nurse we met and went through lots of the logistics of ivf with. She herself has been through the process so it was very comforting to hear her story. She was so thorough in explaining doses, how to give yourself a shot and what to expect. All of the nurses I came across throughout the process were great and very helpful and caring.
+ Read more
Age
33
Treated
2016
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Fertility Specialists Medical Group.
Very comfortable office. By the time you are released from their care it feels like home!
During treatment, did you feel like you were treated like a number or a human?
Everyone from the front desk to the ma's to nurses and especially Dr. Morales made us feel so special and loved. We developed a close relationship with a lot of the staff at FSMG!
Describe your experience with your nurse.
The ivf coordinator Martha was amazing. She is the first nurse we met and went through lots of the logistics of ivf with. She herself has been through the process so it was very comforting to hear her story. She was so thorough in explaining doses, how to give yourself a shot and what to expect. All of the nurses I came across throughout the process were great and very helpful and caring.
How was your experience with Arlene Morales?
Dr. Morales made this experience so great for us! I had all the confidence in the world with her and the team. She reassured me on occasions when I was worried, joked with me to lighten the mood and was our biggest cheerleader. She guided us through the process but never pressured us to do any test or procedure etc we did not feel comfortable with. She showed genuine care and compassion to my husband and I and I will be forever grateful for her.
What one piece of advice would you give a prospective patient of Arlene Morales?
Trust the process. Dr.Morales knows her stuff and is always working with your best interest at heart.
Describe the protocols Arlene Morales used in your cycles and their degree of success.
I was on injectable hormones to stimulate follicles for egg retrieval. Based on tests Morales had me relatively high on dose which we ended up increasing even more over the course of two weeks as my follicles were "sleepy" after egg retrieval we did a FET due to my progesterone being a little too elevated.
Describe the costs associated with your care under Arlene Morales.
About 13 grand
10
Doctor
Arlene Morales
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Specialists Medical Group
San Diego
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
28 - 31
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Poor Egg Quality, Unexplained
9
My monitoring appointments usually took place first thing in the morning. I typically was in and out of the office within 30 minutes. Very convenient and very organized!.... For our IVF the baseline was $10,500. That included all of our office visits, monitoring, egg retrieval surgery, egg fertilization and a fresh transfer (if applicable). We spent between $3500-$5000 on all of my medication. We also paid $600/ year for our embryo storage fee. For the transfers we paid $3300 each time and between $300-$500 for medication.
+ Read more
Age
28 - 31
Treated
2013 - 2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Poor Egg Quality, Unexplained
9
Describe your experience with Fertility Specialists Medical Group.
The office staff is friendly and greets you the moment you walk in. The office is clean and they offer complimentary water and coffee in the waiting room. The financial dept is very organized and you don't have to worry about "hidden" fees every time you walk in for an appt. They're very good at explaining upfront your financial obligations. The nursing staff and Dr. Shelly are good at keeping appointment times. I'd say 90% of my appointments I was seen within 10-15 minutes.
During treatment, did you feel like you were treated like a number or a human?
Most of my visits I felt like a human, however, I had a few where I felt like a number. Usually on those visits the office was extremely busy and I'd only get to spend a few minutes with Dr. Shelly. It was during those instances that I felt like a number; not a priority.
Describe your experience with the nursing staff.
All of the nursing staff were very nice! A lot of them remembered us even after we hadn't been there in a year. They were helpful anytime I had questions and returned my phone calls within a few hours. There was an occasion where they called in the right prescription but the wrong quantity. Luckily I didn't need it right away and the pharmacy was able to mail it to me within a couple of days. Another instance they hadn't updated our chart and Dr. Shelly came in to discuss our options for additional treatment with the wrong information. She came in thinking we had 2 embryos left when in reality we were already done.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Wendy Shelly?
She was very personable and easy to like. She made me and my husband feel very comfortable and hopeful. She was always upbeat and positive about the outcomes even though we didn't always get the outcome we wanted. With that said, there were some appointments that I felt like maybe she was too busy. I would only see her a couple of minutes and it made me uneasy in that I wondered if she was paying enough attention to my chart and my situation. When you spend tens of thousands of dollars of your hard earned money in a dr. office, you expect to have the best care. I chalked it up to that she probably just had a lot going on those days and I tried not to take it personally. Overall, I will continue to go see her. Her positive traits far outweigh any negative!
What one piece of advice would you give a prospective patient of Wendy Shelly?
Well a piece of advice I would give to someone going to see any fertility dr. including Dr. Shelly is to be prepared for any and all outcomes. For some people, there's no "cure" for their infertility and just when you think you've got it figured out another negative pregnancy test hits you right between the eyes. And to that I'd like to add to never give up hope! You never know what the Lord has in store!
Describe the protocols Wendy Shelly used in your cycles and their degree of success.
For our 3 IUI cycles she had me taking Clomid and a trigger shot (can't remember how far in advance) to make sure I ovulated at the right time. For our IVF cycle, I started on Feb 24th, 2015. I took birth control pills for 10 days. On Mar 7, 2015 I started the Gonal-F injections and the Micro hCG injections. I was going in for blood work and ultrasounds every other day for a week to check my hormone levels and egg production. The following week I continued Gonal-F, Micro hCG and began Cetrotide injections to prevent premature ovulation. My egg retrieval was done Mar 18th, 2015. 17 eggs were retrieved, 11 fertilized and 5 were viable. I wasn't eligible for a fresh transfer because my estrogen levels were too high. We waited until the following month and then I started the progesterone IM shots, Estrace and the low-dose aspirin to help increase blood flow to my uterus. We had our frozen transfer on April 10th, 2015 where we transferred 2 embryos of the 5 we had. We found out we were pregnant on April 21st and I delivered our beautiful baby girl on Dec 30th, 2015. In Nov. 2016 we decided we were ready for transfer #2. Dr. Shelly performed a water test in my uterus to make sure there wasn't any scar tissue or anything leftover from my pregnancy that would hinder another pregnancy. We decided to only transfer 1 embryo and the same protocol was set in place as the first transfer. We were not successful with the 2nd transfer and we decided to try a third time in Feb 2017. We transferred our last two embryos and the same protocol was used for that transfer as well. Unfortunately, neither embryo took and we are back to square one.
Describe your experience with your monitoring appointments.
My monitoring appointments usually took place first thing in the morning. I typically was in and out of the office within 30 minutes. Very convenient and very organized!
Describe the costs associated with your care under Wendy Shelly.
For our IVF the baseline was $10,500. That included all of our office visits, monitoring, egg retrieval surgery, egg fertilization and a fresh transfer (if applicable). We spent between $3500-$5000 on all of my medication. We also paid $600/ year for our embryo storage fee. For the transfers we paid $3300 each time and between $300-$500 for medication.
8
Doctor
Wendy Shelly
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Specialists Medical Group
San Diego
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
36
Treated
2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
6
The clinic [Fertility Specialists] just looks like a regular doctors office. The front office staff is nice and easy to communicate with...I don't feel like I had a ton of interaction with the nursing staff since Dr. Shelly did all the ultrasounds and inseminations, but they did draw my blood for the pregnancy tests and call with results. They seemed knowledgeable and compassionate when they called with negative results...My husband's semen analysis were $150...
+ Read more
Age
36
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
6
Describe your experience with Fertility Specialists Medical Group.
The clinic just looks like a regular doctors office. The front office staff is nice and easy to communicate with. I did feel that when we were trying to decide if we would move forward with IVF with this clinic that they were kind of just trying to get our money, rather than concerned about our ability to pay the huge price tag.
During treatment, did you feel like you were treated like a number or a human?
When Dr. Shelly recommended we move on from IUI and try IVF she seemed genuinely concerned about my emotional well-being in handling more disapointment
Describe your experience with the nursing staff.
I don't feel like I had a ton of interaction with the nursing staff since Dr. Shelly did all the ultrasounds and inseminations, but they did draw my blood for the pregnancy tests and call with results. They seemed knowledgeable and compassionate when they called with negative results.
How was your experience with Wendy Shelly?
I liked Dr. Shelly's attitude and her confidence that she would get us pregnant. She also had a sense of humor which I appreciated. I did wish she would have given me more details about how many follicles seemed mature with each of our IUIs and I wish she'd been more willing to be more aggressive and possibly due injectable meds with an IUI.
What one piece of advice would you give a prospective patient of Wendy Shelly?
Ask questions. I think if I'd wanted the info on the number and size of follicles she would have given it to me, I was just to timid to ask.
Describe the protocols Wendy Shelly used in your cycles and their degree of success.
Our first 2 IUIs were with clomid. I don't remember the dosage. The 3rd IUI which resulted in a chemical pregnancy was with letrozole. All 3 we triggered with ovidrel.
Describe the costs associated with your care under Wendy Shelly.
The initial consult was covered by insurance and was $250 I think. It included an ultrasound. My husband's semen analysis were $150 I think and we did 2. We had more bloodwork drawn, but I don't remember the cost of that. The IUIs were covered by insurance at 50% and were $757 not including the meds. The most expensive medication was the ovidrel injection at $78.
6
Doctor
Wendy Shelly
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Specialists Medical Group
San Diego
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 37
Treated
2013 - 2015
Success with this Doc
?
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve
10
Martha Naryanan has been our med nurse [at Fertility Specialists Medical Group] for 3 rounds. She is incredibly experienced, knowledgeable about the meds and protocol and seemed to be an "extension" of our physician, which is very important as the MD isn't always available but I was confident that her nurse was relaying the proper info on her behalf.... Strengths: centrally located, large practice, runs efficiently, good communications, protocols are clear (noted that paperwork got WAY better from 1 to 2 to 3rd round, much more clarify in subsequent paperwork) Weaknesses: seems to be a lot of turnover for support staff.
+ Read more
Age
35 - 37
Treated
2013 - 2015
Success with this Doc
?
Race
European
Income
$500K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Fertility Specialists Medical Group.
Strengths: centrally located, large practice, runs efficiently, good communications, protocols are clear (noted that paperwork got WAY better from 1 to 2 to 3rd round, much more clarify in subsequent paperwork) Weaknesses: seems to be a lot of turnover for support staff.
During treatment, did you feel like you were treated like a number or a human?
I felt like a human because she took the time to really learn about my obstetric history IN ADDITION to our family goals. She didn't judge our desires to have a large family and she presented all information factually and without bias.
Describe your experience with your nurse.
Martha Naryanan has been our med nurse for 3 rounds. She is incredibly experienced, knowledgeable about the meds and protocol and seemed to be an "extension" of our physician, which is very important as the MD isn't always available but I was confident that her nurse was relaying the proper info on her behalf.
How was your experience with Wendy Shelly?
Dr. Shelly shared her own struggles with infertility which made her so much more relatable than other practitioners might be. She explained our options, laid them out objectively and gave us just enough (but not too much :) information to make our own decision about the course of action we would take.
What one piece of advice would you give a prospective patient of Wendy Shelly?
Watch out for quadruplets...JK...I would tell prospective patients that visiting Dr. Shelly is the opposite of daunting. She is personable, relatable, puts complicated medical terminology into plain English and provides her own interpretation of data and research when appropriate and necessary. It's ok to ask her, "If you were me...what would you do" and she always answers objectively and without bias.
Describe the protocols Wendy Shelly used in your cycles and their degree of success.
Not really recalling the specifics but I did like that between rounds 2 and 3 she sat down with us, explained WHY she was tweaking the protocol.
Describe the costs associated with your care under Wendy Shelly.
IVF round 1 that resulted in singleton pregnancy, $10,000 IVF round 2 that resulted in 4 embryos that were frozen $5,000 Currently in progress to transfer frozen embryos and that will cost $3,000
10
Doctor
Wendy Shelly
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Specialists Medical Group
San Diego
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
30 - 32
Treated
2013 - 2015
Success with this Doc
?
Treatment
3 IUI, 3 Egg Freezing, IVF
Diagnosis
Other
8
I consider the practice as a whole to be run extremely well. From the receptionists to the MAs to the nurses, I feel that everyone there quickly got to know me as a person and it was actually very pleasant being around the office/clinic.
+ Read more
Age
30 - 32
Treated
2013 - 2015
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 3 Egg Freezing, IVF
Diagnosis
Other
8
During treatment, did you feel like you were treated like a number or a human?
I consider the practice as a whole to be run extremely well. From the receptionists to the MAs to the nurses, I feel that everyone there quickly got to know me as a person and it was actually very pleasant being around the office/clinic and interacting with them. Dr. Morales' manner is a little scattered, though she very clearly cares about our outcome. I would consider that the practice as a whole is very well staffed and personable.
Describe your experience with the nursing staff.
I have worked with several of the nurses and they all knew our case extremely well, were easy to get in touch with, happy to answer questions, good at explaining things and very personable.
How was your experience with Arlene Morales?
Dr. Morales seems up to date on the newest practices, especially when it comes to genetic screening and various genetic diagnostic procedures -- this is one of the reasons we chose to go to her. I trust her competence with all the decisions we've made and procedures we've had done. She has also let meetings go long after we've had failures and are going over results and next steps. All that said, this is a busy practice and she is on the move. When you come in for an ultrasound, it is friendly but quick and in small talk Dr. Morales may mix up a few personal details (not important to treatment -- but things like "How was your trip to Europe?" and I'm like "What trip?"). If you are looking for a doctor to ponder the meaning of life with at each appointment, you might prefer a different practice.
7
Doctor
Arlene Morales
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Specialists Medical Group
San Diego
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 35
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
IVF, Surrogacy
Diagnosis
Poor Egg Quality
10
IVF round $12,500. Meds $3,500. Frozen transfer $3300, Surrogate cycle management $4000...Dr. Shelly's nursing staff are incredibly efficient, professional, knowledgable and friendly...First IVF round using Bravelle, Menopur, Ganirellix produced 1 genetically complete embryo. Dr. Shelly didn't' anticipate such poor egg quality, which is generally difficult to improve. I asked about vitamin supplements, etc. and she gave me a regiment I could try, but success in improving egg quality is largely anecdotal. Regimen included fish oil, ubiquinol, DHEA, CoQ10. Second IVF round produced 2 day-5 embryos (no PGS this time). Three total were transferred, one took, resulting in one live birth via surrogate. Third IVF round utilized the same medication and supplement course, producing 3 embryos and live twin pregnancy via surrogate.
+ Read more
Age
32 - 35
Treated
2012 - 2015
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Surrogacy
Diagnosis
Poor Egg Quality
10
Describe your experience with Fertility Specialists Medical Group.
Dr. Shelly's clinic is very efficient and well-run. Their fees are competitive, the staff is amazing, and they are always reachable and respond promptly.
During treatment, did you feel like you were treated like a number or a human?
Dr. Shelly is very down-to-earth, has a wonderful personality, treats you like a friend, and instills confidence.
Describe your experience with the nursing staff.
Dr. Shelly's nursing staff are incredibly efficient, professional, knowledgable and friendly.
How was your experience with Wendy Shelly?
We have the utmost confidence in Dr. Shelly's. She has a great way of delivering information, good or bad, and adapting to treatment changes. Dr. Shelly has a wonderful, friendly personality, and we found her to be very knowledgable, professional and efficient.
What one piece of advice would you give a prospective patient of Wendy Shelly?
Just go to Dr. Shelly. You won't want to go anywhere else.
Describe the protocols Wendy Shelly used in your cycles and their degree of success.
First IVF round using Bravelle, Menopur, Ganirellix produced 1 genetically complete embryo. Dr. Shelly didn't' anticipate such poor egg quality, which is generally difficult to improve. I asked about vitamin supplements, etc. and she gave me a regiment I could try, but success in improving egg quality is largely anecdotal. Regimen included fish oil, ubiquinol, DHEA, CoQ10. Second IVF round produced 2 day-5 embryos (no PGS this time). Three total were transferred, one took, resulting in one live birth via surrogate. Third IVF round utilized the same medication and supplement course, producing 3 embryos and live twin pregnancy via surrogate.
Describe the costs associated with your care under Wendy Shelly.
IVF round $12,500. Meds $3,500. Frozen transfer $3300, Surrogate cycle management $4000.
10
Doctor
Wendy Shelly
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Specialists Medical Group
San Diego
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2016
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Unexplained
10
All of the nurses [at Fertility Specialists Medical Group] are fantastic. They cheer with you when you succeed (if you lost some weight); helped you when the tests were negative. Very caring.... Make sure to bring your new patient forms filled out before hand-they are very long and it's easier to have them completed beforehand.... They always made you aware of the costs upfront.... She will tell you the truth.
+ Read more
Age
33
Treated
2016
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
10
Describe your experience with Fertility Specialists Medical Group.
Make sure to bring your new patient forms filled out before hand-they are very long and it's easier to have them completed beforehand.
During treatment, did you feel like you were treated like a number or a human?
She took the time to get to know us, answered any and all of our concerns, and would explain everything in details. Plus she has a great sense of humor!
Describe your experience with the nursing staff.
All of the nurses are fantastic. They cheer with you when you succeed (if you lost some weight); helped you when the tests were negative. Very caring.
How was your experience with Arlene Morales?
She really took the time to cover everything with you, really listened when she asked about how you responded to medications. She really wants to get to help you expand your family. She will also tell you exactly what will happen (if you do IUI/ IVF treatments and what to expect after them.
What one piece of advice would you give a prospective patient of Arlene Morales?
She will tell you the truth. She wants to help you achieve your dreams.
Describe the protocols Arlene Morales used in your cycles and their degree of success.
She recommend IVF to begin with (due to the length of time we've been trying); we wanted to start with IuIs first. She did as we asked, and would look at one cycle vs the next to see how the numbers would change (follicle size/ how many developed and on which side). She also asked about side affects from the medications clomid vs. letrezule.
Describe the costs associated with your care under Arlene Morales.
Insurance did not pay for any treatment. They always made you aware of the costs upfront.
10
Doctor
Arlene Morales
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Specialists Medical Group
San Diego
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Other
10
I think this clinic [Fertility Specialists] is my favorite of the two I've been at in SD...Overall they were your average nursing staff. I had two situations while Dr. Shelly was out on vacation that the nursing staff didn't have the right info down and sent me mid medication cycle to two different facilities to get labs drawn. Suffice it to say I was not a happy camper on the meds! But, overall they were there to answer questions in a timely fashion when items came up.
+ Read more
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
Occupation
Entrepreneur
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Other
10
Describe your experience with Fertility Specialists Medical Group.
I think this clinic is my favorite of the two I've been at in SD. I have never met a doctor with as kind of a bedside manner as Dr. Shelly.
During treatment, did you feel like you were treated like a number or a human?
Dr. Shelly is kind, compassionate and really takes the time to get to know your needs as a patient.
Describe your experience with the nursing staff.
Overall they were your average nursing staff. I had two situations while Dr. Shelly was out on vacation that the nursing staff didn't have the right info down and sent me mid medication cycle to two different facilities to get labs drawn. Suffice it to say I was not a happy camper on the meds! But, overall they were there to answer questions in a timely fashion when items came up.
What specific things went wrong at this clinic?
  • Lost paperwork
How was your experience with Wendy Shelly?
Dr. Shelly was a great asset to me and my husband as we ventured into the ART route to baby. Though we have yet to have a successful ending, she's a very big supporter of making sure your needs are met throughout the process.
What one piece of advice would you give a prospective patient of Wendy Shelly?
Make sure you ask her about the possibilities of one versus two embryo and really advocate for what your gut tells you.
Describe the protocols Wendy Shelly used in your cycles and their degree of success.
Since my situation medically is a bit different, we used gonal F as the first stage of all treatments. We didn't have to stop ovulation or use the pill since I don't ovulate.
Describe the costs associated with your care under Wendy Shelly.
We had to pay all out of pocket and still do!
10
Doctor
Wendy Shelly
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Specialists Medical Group
San Diego
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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5
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
No
Treatment
1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Male Factor, Poor Egg Quality
5
Only weakness I will say about this clinic [Fertility Specialists Medical Group] is the Financial person, she's rude.. condescending.. and doesn't know how to treat a patient that's under a great deal of stress. She has no tact and is the reason we left this office.... nursing staff is great and the girls that do the blood draw and soft to the touch and are so willing to help with anything... I was told one amount to inject for meds by one nurse and then another nurse told me a different amount.
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Age
35 - 36
Treated
2015 - 2016
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
Investment Banker
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Male Factor, Poor Egg Quality
5
Describe your experience with Fertility Specialists Medical Group.
Only weakness I will say about this clinic is the Financial person, she's rude.. condescending.. and doesn't know how to treat a patient that's under a great deal of stress. She has no tact and is the reason we left this office
During treatment, did you feel like you were treated like a number or a human?
Dr Shelly was Great however Once our egg retrieval failed she passed everything off cause of my weight and recommended that I start taking vitamins to increase my egg quality. I really wish this was brought up prior to us spending $26k!
Describe your experience with the nursing staff.
nursing staff is great and the girls that do the blood draw and soft to the touch and are so willing to help with anything
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Wendy Shelly?
Dr Shelly is a great doctor but I really wish the "after" information given was provided to us Before our retrieval. She's very compassionate in regards to your feelings and is soft spoken but some information was with held that could have been beneficial in the beginning
What one piece of advice would you give a prospective patient of Wendy Shelly?
Make sure to ask all questions prior to your procedure and get costs on everything upfront
Describe the protocols Wendy Shelly used in your cycles and their degree of success.
Ganarillex, progesterone
Describe the costs associated with your care under Wendy Shelly.
$17k
5
Doctor
Wendy Shelly
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Fertility Specialists Medical Group
San Diego
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
29 - 30
Treated
2014 - 2015
Success with this Doc
No
Treatment
3 IUI, 1 IVF, 1 Egg Freezing, 1 Embryo Freezing, Donor Sperm
Diagnosis
8
Very personal, very compassionate, very detail oriented...Very compassionate doctor [Dr Wendy Shelly] but things just didnt work out..when we finally did IVF after 3 unsuccessful iuis and even that didnt workout..she took the time to jot every detail down and look carefully if we are missing something...
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Age
29 - 30
Treated
2014 - 2015
Success with this Doc
No
Race
South Asian
Income
$200K - $499K
Occupation
Engineer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF, 1 Egg Freezing, 1 Embryo Freezing, Donor Sperm
Diagnosis
8
During treatment, did you feel like you were treated like a number or a human?
Very personal, very compassionate, very detail oriented
How was your experience with Wendy Shelly?
Very compassionate doctor but things just didnt work out..when we finally did IVF after 3 unsuccessful iuis and even that didnt workout..she took the time to jot every detail down and look carefully if we are missing something...
What one piece of advice would you give a prospective patient of Wendy Shelly?
None
8
Doctor
Wendy Shelly
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Specialists Medical Group
San Diego
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less