Heartland Center for Reproductive Medicine

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling is not offered: Not OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Omaha
7308 S 142nd St
Omaha, NE 68138
(877) 831-3227
On a scale from 0-10, how likely are you to recommend Heartland Center for Reproductive Medicine to a friend?
Strongly recommend: 3Neutral: 2Don't recommend: 37.5
8 assessments
  • 38% Strongly recommend (9-10)
  • 25% Neutral (7-8)
  • 38% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
296
Annual Cycles National Avg.
344
6.2
Average Doctor Score
2 doctors
8 assessments
10
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
No
Treatment
6 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Unexplained
10
Very friendly, gave tons of information about follicle size and lab results which was so helpful. They called to check in after our miscarriage and to monitor the process...Weakness. Financially, Heartland is very comparable to other clinics; however, they do not offer a warranty program...She [Dr. Maclin] is knowledgeable, compassionate and wants the same goal for her patients- a healthy pregnancy and baby. She adjusts treatment based on data and does not simply follow a recipe.
+ Read more
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Unexplained
10
Describe your experience with Heartland Center for Reproductive Medicine.
Weakness. Financially, Heartland is very comparable to other clinics; however, they do not offer a warranty program. It's a risk, but it could be the greatest reward of your entire life, so it is absolutely worth it! Advantage- in this area, Dr. Maclin has some of the highest success rates. She is knowledgeable, compassionate and wants the same goal for her patients- a healthy pregnancy and baby. She adjusts treatment based on data and does not simply follow a recipe. Hopefully we will be one of her successful stories!
During treatment, did you feel like you were treated like a number or a human?
When debating whether or not she recommended IUI or IVF for me, I specifically asked Dr. Maclin what she would recommend for her daughter. She answered honestly and has directed us toward IVF.
Describe your experience with the nursing staff.
Very friendly, gave tons of information about follicle size and lab results which was so helpful. They called to check in after our miscarriage and to monitor the process.
How was your experience with Victoria Maclin?
Dr Maclin truly cares for each patient. When there was no heartbeat found for our baby, she sat with us much longer than expected and let us grieve. She walked us though the options of inducing the miscarriage and said over and over how she wished we didn't live so far away so we could be under her care and be monitored more closely. The office even called to check on me after.
What one piece of advice would you give a prospective patient of Victoria Maclin?
Trust your intuition and stay positive. Science can do wonders, but you have to believe in the process. Expect Miracles.
Describe the protocols Victoria Maclin used in your cycles and their degree of success.
For our IUI, we used gonal f injections day 3-7 and then a few days after depending on follicle size. Some cycles we used Cetrotide. To induce ovulation, we too a trigger shot for insemination to follow 36 hours later. For example, Trigger 9 PM on Thursday night, insemination at 8:30 am on Saturday.
Describe the costs associated with your care under Victoria Maclin.
We are in the $20,000 range since insurance does not cover treatment
10
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
39 - 40
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
1 IUI, Donor Sperm
Diagnosis
8
Can't say enough about the nurses [at Heartland Center for Reproductive Medicine]. Always treated me well, held my hand during the rough stuff and seemed genuinely happy for me when I became pregnant....I don't make a lot of money so I was really surprised that a course of treatment was actually attainable...still not cheap but possible.
+ Read more
Age
39 - 40
Treated
2013 - 2014
Success with this Doc
Yes
Race
European, Latino
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, Donor Sperm
Diagnosis
8
Describe your experience with Heartland Center for Reproductive Medicine.
Clean, modern and roomy.
During treatment, did you feel like you were treated like a number or a human?
With Dr. Maclin, I felt like my care was more up to the nurses than her. I only met her twice, once during the 2nd consultation and one other time at the very beginning of treatment. She did not perform any of the medical aspects herself, this was either done by nursing staff (who were fabulous) or by another Doctor (Dr. Ramses, I think...who is no longer there). I don't know what I expected since this was the only time I ever sought fertility treatments but it felt a lot like going in and getting a check up instead of making the biggest decision of my life.
Describe your experience with the nursing staff.
Can't say enough about the nurses. Always treated me well, held my hand during the rough stuff and seemed genuinely happy for me when I became pregnant.
How was your experience with Victoria Maclin?
I only saw Dr. Maclin twice during the treatments. During the 2nd consultation and again towards the beginning. After that, my treatment was taken over by other doctors, mostly a Dr. Ramses I believe his name was. I also felt like I wasn't taken very seriously (?) and that she seemed very nonchalant over a life altering decision. Not sure what to expect since this was my first course of fertility treatments but I felt very routine in her eyes.
What one piece of advice would you give a prospective patient of Victoria Maclin?
She seems very nice and knowledgeable. Gave me the information I needed and formulated a treatment plan that was ultimately highly successful (I got pregnant on the first try). However, if you want a hands on doctor, she may not be the one you need.
Describe the protocols Victoria Maclin used in your cycles and their degree of success.
I don't remember
Describe the costs associated with your care under Victoria Maclin.
I don't make a lot of money so I was really surprised that a course of treatment was actually attainable...still not cheap but possible.
3
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
7
This clinic [Heartland] was the first that i went to the really understood what I was going through and took the time to show it. ... I would suggest that people come to the clinic with some idea of terminology. They were not very understand of having to drive an hour to and from appointments. I feel that they could have given me more information about my personal data rather than the clinic data.
+ Read more
Age
Treated
Success with this Doc
No
Race
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
3rd of 5 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
7
Describe your experience with Heartland Center for Reproductive Medicine.
This clinic was the first that i went to the really understood what I was going through and took the time to show it. They were the first to do the IVF process and showed a good result from past IVFs they completed. I would suggest that people come to the clinic with some idea of terminology. They were not very understand of having to drive an hour to and from appointments. I feel that they could have given me more information about my personal data rather than the clinic data.
During treatment, did you feel like you were treated like a number or a human?
I loved working with Heartland. They were always friendly when entering the office, however I felt they could share more of my chart information with me. I always had to be the one asking questions rather than showing me my data.
Describe your experience with the nursing staff.
The nursing staff at the clinic were great! They always answered when I called and did not talk down to me because I didn't always know what they were talking about. When I ran out of medication and needed more they helped me get it locally. I loved the nursing staff!
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
How was your experience with Victoria Maclin?
I loved working with Dr. Maclin. She was the third doctor I had been to and the first that was able to do the IVF process. Her team was always friendly and willing to work around my time as I lived an hour away from the clinic. Although I had already have four IUIs she did one at her clinic to see how I reacted to medications. I started the IVF right after the failed IUI. The first IVF process was stopped and converted to an IUI do to my response to the medications, however when I went back and tried another IVF she only increased the dose even though I believed that it was due to the type of medication. For the second IVF I got to the egg retrieval, but none of the eggs made it. Rather than telling me on the phone she had my and my husband take a full day off work and drive so she could tell us in person. I would have rather been told in person, but she explained that she felt it was more personable to do it face to face.
What one piece of advice would you give a prospective patient of Victoria Maclin?
The piece of advance that I would give is be prepared to know the terminology, because it goes fast and they have a lot of terms I didn't know.
Describe the protocols Victoria Maclin used in your cycles and their degree of success.
When I started I did an IUI with Gonal-F and trigger. At this time I was on the lowest dose. I then started an IVF with Gonal-F and Menopur. At this time I was on 200 of the Gonal-F and they lowest does of Menopur. They did not get the response they got the first time so they stopped the cycle and did an IUI. The next time I again tried the IVF with the highest dose of Gonal-F and Menopur. This time I had the egg retrieval, but none of the six eggs made it.
Describe the costs associated with your care under Victoria Maclin.
I spent about 10,000 for the IFV that was transferred to an IUI and I spent 14,000 on the IFV that failed after the egg retrieval.
6
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
10
Almost always ran on time! All Staff [Heartland] were super kind and compassionate! Very prompt to Return calls and made sure that I understood all directions and protocols. The ultrasound techs were great and always explained what they were seeing and looking for so That I knew what the plans would be and what the goal was!...Most [nurses] were super helpful and knowledgeable! A couple had trouble answering questions
+ Read more
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
10
Describe your experience with Heartland Center for Reproductive Medicine.
Almost always ran on time! All Staff were super kind and compassionate! Very prompt to Return calls and made sure that I understood all directions and protocols. The ultrasound techs were great and always explained what they were seeing and looking for so That I knew what the plans would be and what the goal was!
During treatment, did you feel like you were treated like a number or a human?
She personally called me with my results of pregnancy tests, answered all Questions, very understanding and compassionate of how difficult the quest for children can be! She allowed me to email her at any time I had questions
Describe your experience with the nursing staff.
Most were super helpful and knowledgeable! A couple had trouble answering questions
How was your experience with Stephanie Gustin?
I loved seeing dr Gustin! She was so understanding, thoughtful, caring, and compassionate! After achieving pregnancy, there was some issues and she personally did my ultrasounds and spoke with me over the phone and via email! She was so Patient and made this journey as pleasant as it could be
What one piece of advice would you give a prospective patient of Stephanie Gustin?
Ask lots of questions!!!!!!
Describe the protocols Stephanie Gustin used in your cycles and their degree of success.
I used follistem and gonal f with menopur when needed. Frequent lab and ultrasound. 2 forms of progesterone and estrogen. Doses of meds varies based on results
Describe the costs associated with your care under Stephanie Gustin.
Egg retriever was around 5600. IUI 500ish, embryo transfer $3000ish, egg storage $500 a year.... these did not include lab, meds or ultrasound
9
Doctor
Stephanie Gustin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
4
Weird hours [at Heartland Center for Reproductive Medicine]. Closed early in the afternoon and hard to get ahold of anyone when not during office hours. Clean place. Friendly staff...Ultrasounds 3-4 visits: $200 each, Lab work: $250-300, chlomid/letrozol: $20-40, gonal-f shots: $477-1000, IUI procedure/sperm washing: $450...Twice they sent the prescriptions to the wrong pharmacy
+ Read more
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Graphic Designer
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI
Diagnosis
Unexplained
4
Describe your experience with Heartland Center for Reproductive Medicine.
Weird hours. Closed early in the afternoon and hard to get ahold of anyone when not during office hours. Clean place. Friendly staff.
During treatment, did you feel like you were treated like a number or a human?
She was good with explaining any questions you had. Explained things easier to understand without all the big fancy medical terms
Describe your experience with the nursing staff.
Clinic hours were not very convenient. They close at 3. Prescriptions weren't always sent right away after doctor visit. Able to communicate well and answer questions
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
How was your experience with Stephanie Gustin?
Good at explaining the process. there was a lot to go over the first time so it was overwhelming, but she repeating things during the first consultation. Other than the consultation and the actual insemination process we didn't talk–it was more talking with the nurses.
What one piece of advice would you give a prospective patient of Stephanie Gustin?
Ask questions and ask her to explain things if you don't understand.
Describe the protocols Stephanie Gustin used in your cycles and their degree of success.
First cycle involved chlomid, iui Second cycle involved letrozol, gonal-f –canceled iui due to not able to travel 5 hours to the appointment. Third cycle involved letrozol, gonal-f, iui
Describe the costs associated with your care under Stephanie Gustin.
Ultrasounds 3-4 visits: $200 each, Lab work: $250-300, chlomid/letrozol: $20-40, gonal-f shots: $477-1000, IUI procedure/sperm washing: $450
3
Doctor
Stephanie Gustin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Other
10
It [Heartland Center for Reproductive Medicine- Omaha] is clean and welcoming. Payments are expected up front on the day of services. Their financial manager is awesome and does all the insurance dirty work...The entire staff was friendly and fun. Fertility treatments are stressful but they make it more relaxing. They are available anytime to talk and will even share their direct number to access them quickly...Gonal-f, menopur, and Lupron were used in my cycles...Dr. Maclin would personally call me to discuss my treatment and progress.
+ Read more
Age
30
Treated
2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Other
10
Describe your experience with Heartland Center for Reproductive Medicine.
It is clean and welcoming. Payments are expected up front on the day of services. Their financial manager is awesome and does all the insurance dirty work.
During treatment, did you feel like you were treated like a number or a human?
Dr. Maclin would personally call me to discuss my treatment and progress.
Describe your experience with your nurse.
The entire staff was friendly and fun. Fertility treatments are stressful but they make it more relaxing. They are available anytime to talk and will even share their direct number to access them quickly.
How was your experience with Victoria Maclin?
She was a great communicator and extremely knowledgeable. I trusted her with my body and embryos. She is an expert in her field. She is very compassionate and let me cry on the phone and never made me feel like less of a person.
What one piece of advice would you give a prospective patient of Victoria Maclin?
To be patient. Infertility is a long process with lots of tests. Dr. Maclin is blunt and tells you the truth. She won't sugarcoat anything. She is very smart but doesn't make you feel dumb. She treats you how she wants her daughter treated.
Describe the protocols Victoria Maclin used in your cycles and their degree of success.
Gonal-f, menopur, and Lupron were used in my cycles. I can't remember doses.
Describe the costs associated with your care under Victoria Maclin.
I think I ended up paying around $18,000
10
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
Treated
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Tubal Blockage
5
The clinic [Hearthland Center for Reproductive Medicine] was beautiful and there was a lot of privacy, clinic was not located in downtown Omaha which was a HUGE plus. It would be a huge help if they could schedule the women's HSG and the man's sperm analysis at the same time or around the same time (deff. the same day)... She performed a HSG on me showing that my tubes are completely blocked. She was wanting to set up another appt to have my husband do a sperm test.
+ Read more
Age
Treated
Success with this Doc
?
Race
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Tubal Blockage
5
Describe your experience with Heartland Center for Reproductive Medicine.
The clinic was beautiful and there was a lot of privacy, clinic was not located in downtown Omaha which was a HUGE plus. It would be a huge help if they could schedule the women's HSG and the man's sperm analysis at the same time or around the same time (deff. the same day)
During treatment, did you feel like you were treated like a number or a human?
She was polite and explained everything to us.
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
How was your experience with Victoria Maclin?
She was nice, she explained everything. She was profesenal, and asked us questions. She wanted to start treatment right away but didn't seem interested if we were going to be able to afford it. She also did not seem to care that we live four and a half hours away, meaning we would have to take off of work to get to any extra appointments.
What one piece of advice would you give a prospective patient of Victoria Maclin?
Be ready and financially able to dive in full force.
Describe the protocols Victoria Maclin used in your cycles and their degree of success.
She performed a HSG on me showing that my tubes are completely blocked. She was wanting to set up another appt to have my husband do a sperm test.
Describe the costs associated with your care under Victoria Maclin.
The HSG was not a bad price, but was not told what any further treatment would cost.
3
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
33 - 34
Treated
2011 - 2012
Success with this Doc
No
Treatment
10 IUI, IVF
Diagnosis
Unexplained
6
She [Dr Barton] has been friendly and informative...The clinic [Heartland Center for Reproductive Medicine] was always very helpful and did their best to accommodate scheduling. They were good about explaining everything so you could understand.
+ Read more
Age
33 - 34
Treated
2011 - 2012
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
10 IUI, IVF
Diagnosis
Unexplained
6
Describe your experience with Heartland Center for Reproductive Medicine.
The clinic was always very helpful and did their best to accommodate scheduling. They were good about explaining everything so you could understand.
Describe your experience with the nursing staff.
Theyre ability to draw numerous vials of blood easily
How was your experience with Sara Barton?
She has been friendly and informative
6
Doctor
Sara Barton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less