Institute for Reproductive Medicine & Science at Saint Barnabas

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Clark
100 Walnut Ave
Clark, NJ 07066
(973) 322–8286
East Windsor
300-B Princeton Hightstown Rd.
East Windsor, NJ 08520
(973) 322–8289
Hackensack
140 Prospect Ave
Hackensack, NJ 07601
(201) 254-5021
Hoboken
609 Washington St.
Hoboken, NJ 07030
(973) 322–8286
JSM Fertility
2 Hospital Plaza
Old Bridge, NJ 08857
732-786-7900
Jersey City
116 Newark Avenue
Jersey City, NJ 07030
(201) 963-7640
Livingston
94 Old Short Hills Road
Livingston, NJ 07039
(973) 322-8286
Long Branch
300 Second Ave
Long Branch, NJ 07740
(973) 322–8289
Westfield
560 Springfield Ave
Westfield, NJ 07090
(973) 322–8290
Show all branches
Show fewer branches
On a scale from 0-10, how likely are you to recommend Institute for Reproductive Medicine & Science at Saint Barnabas to a friend?
Strongly recommend: 11Neutral: 6Don't recommend: 96.9
27 assessments
  • 42% Strongly recommend (9-10)
  • 23% Neutral (7-8)
  • 35% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
804
Annual Cycles National Avg.
344
27 assessments
8
Age
27 - 28
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Unexplained
8
I absolutely love Dr Cekleniak, and all of the doctors at IRMS. I saw many of them for monitoring and IUI and each one was helpful and caring...I had no idea what to expect and wasn’t really given much information along the way. No one sat me down and said this is the plan. Id go in for monitoring the first time, and they said “ok take this injection and come back in 2 days”. I had no idea what they were monitoring, how, how long this would go on for, or what would happen next. There was no education or information about the process.
+ Read more
Age
27 - 28
Treated
2014 - 2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Unexplained
8
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
The financial staff (Nadine) and registration staff (Pam) were also always helpful. There are just 2 things that I wish would improve but Ive heard this a lot about many fertility clinics. Firstly, at my first consult with Dr Cekleniak, I was overwhelmed because I had no idea what to expect and they were already talking abtou IVF. I didn’t even have blood work done yet. I was expecting her to prescribe clomid, not talk about IUI and if it doesn’t work, move to IVF. I would suggest reading up on infertility etc prior to the consult so patients aren’t overwhelmed and scared. Secondly, I had no idea what to expect and wasn’t really given much information along the way. No one sat me down and said this is the plan. Id go in for monitoring the first time, and they said “ok take this injection and come back in 2 days”. I had no idea what they were monitoring, how, how long this would go on for, or what would happen next. There was no education or information about the process. I didn’t find the nurses to be available or helpful either. I wish someone sat me down and told me about the process of IUI. They make you watch a tutorial about the injections but it doesn’t help with the “what to expect” process which would’ve helped ease anxiety. I definitely would recommend IRMS to others but wish the nurses were more helpful and provided information/education in the beginning phase.
How was your experience with Natalie A. Cekleniak?
Dr Cekleniak is kind, patient, and sympathetic. She has all the time in the world for questions and concerns and responds to emails almost immediately. She also does her best to make the cycle work- for instance, I wasn’t going to be available the day that I was supposed to do IUI. Dr Cekleniak worked with me to come up with a plan that would enable me to do an IUI the day before and the day after, to cover my bases. Also, I was constantly frustrated by my diagnosis of unexplained infertility so I sought a second opinion who suggested a laparoscopy given that I previously had a D&C. I brought this suggestion to Dr Cekleniak who didn’t think it was necessary but at my insistent, did it anyway (she was right-it found nothing but gave me peace of mind). As I was going under, she held my hand and was sweet and caring the entire time. She was always positive and optimistic, and honest. She always understood my fears/hesitance to IVF and didn’t pressure me. She was always available via email, although getting an appointment face to face could sometimes be tricky when you’re working full time. I absolutely love Dr Cekleniak, and all of the doctors at IRMS. I saw many of them for monitoring and IUI and each one was helpful and caring.
9
Doctor
Natalie A. Cekleniak
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Hackensack
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
No
Treatment
2 IUI, 1 IVF, Egg Freezing, Embryo Freezing
Diagnosis
0
The clinic (IRMS) was a nightmare! They would open the doors at 6 am, but the Dr.'s wouldn't show up until 7. So if you were in the first 5 people through the door, you waited a minimum of 1 hour and 15 minutes. If you were after the first 5 people, you were there 1 hour and 30 minutes or longer. You were treated like cattle. The feeling was always one of "how many people can we squeeze through the door in one day".
+ Read more
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
No
Race
European, Other
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF, Egg Freezing, Embryo Freezing
Diagnosis
0
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
The clinic was a nightmare! They would open the doors at 6 am, but the Dr.'s wouldn't show up until 7. So if you were in the first 5 people through the door, you waited a minimum of 1 hour and 15 minutes. If you were after the first 5 people, you were there 1 hour and 30 minutes or longer. You were treated like cattle. The feeling was always one of "how many people can we squeeze through the door in one day".
During treatment, did you feel like you were treated like a number or a human?
Dr. Chen was scattered and flighty. No matter how many times I saw her or spoke with her, she never seemed to know who I was.
Describe your experience with your nurse.
Nurse was nice and provided reasonable explanations for treatment plans, medications, etc.
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Serena Chen?
Seeing Dr. Chen was a terrible experience. We started IUI and failed several times. Meanwhile, every single time I went in for monitoring, one of the Dr.'s commented on the giant cyst on one of my ovaries, but no one ever mentioned doing anything about it. After feeling confused by conversations with Dr. Chen, my husband and I decided to get a second opinion. When we went to the other fertility clinic (RMA - which I highly recommend!), the Dr. refused to start any type of fertility treatments until the cyst was surgically removed. He said it was dangerous and could potentially pop, harming the baby if I were to get pregnant. I went back to Dr. Chen with this information and she responded with "That seems like a reasonable plan of action". YET she never mentioned it herself and was actively trying to get me pregnant!
What one piece of advice would you give a prospective patient of Serena Chen?
Run! Go to a different Dr.
Describe the protocols Serena Chen used in your cycles and their degree of success.
I did not receive any positive results with Dr. Chen
Describe the costs associated with your care under Serena Chen.
Everything was covered by health insurance, which is what made it so attractive.
0
Doctor
Serena Chen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Hackensack
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38 - 39
Treated
2015 - 2016
Success with this Doc
7 Eggs Frozen
Treatment
2 Egg Freezing
Diagnosis
10
They've [Institute for Reproductive Medicine at Science] been around a long time and have many doctors so I was always covered..... Dr. Hughes has extensive history in fertility treatments. I love that she explained how IVF was only really relatively new in terms of truly being effective. The fact that she set expectations during each visit was gratifying and I loved that she only revolved my cycle around her hospital schedule so that she could be the one to do the retrieval.
+ Read more
Age
38 - 39
Treated
2015 - 2016
Success with this Doc
7 Eggs Frozen
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing
Diagnosis
10
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
Strength- they've been around a long time and have many doctors so I was always covered.
During treatment, did you feel like you were treated like a number or a human?
Every time I met with the doctor, she seemed to have all the time in the world for me and explained everything to me in terms of science and expectations.
Describe your experience with the nursing staff.
Very easy to work with, kind, gentle.
How was your experience with Patricia Hughes?
Dr. Hughes has extensive history in fertility treatments. I love that she explained how IVF was only really relatively new in terms of truly being effective. The fact that she set expectations during each visit was gratifying and I loved that she only revolved my cycle around her hospital schedule so that she could be the one to do the retrieval.
What one piece of advice would you give a prospective patient of Patricia Hughes?
To trust her.
Describe the protocols Patricia Hughes used in your cycles and their degree of success.
I had a lot of eggs that were showing up on the sonogram. SO much so that we started off on a low dosage to grow them because Dr. Hughes didn't want me to explode. Despite that, I only had a small amount of viable eggs. It was disappointing and I did a second round of retrieval to get more eggs. Setting the expectation- that you really don't know until the retrieval- made all the difference in terms of handling the disappointment.
Describe the costs associated with your care under Patricia Hughes.
I think it was about $10,000 per cycle.
10
Doctor
Patricia Hughes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Hackensack
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
44 - 46
Treated
2014 - 2016
Success with this Doc
?
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids
5
She [Dr Cekleniak] is very empathetic and even when she delivers hard news, she doesn't shrink away from it....Stick it out. Her staff is horrible, but she herself is great....Had trouble talking to the doctors direly [at Institute for Reproductive Medicine & Science at St. Barnabas]. Had to go through the finance rep and she was awful...Office is a little "exposed" so if you're trying to be discrete you may have some difficulty.
+ Read more
Age
44 - 46
Treated
2014 - 2016
Success with this Doc
?
Race
Black or African-American
Income
$200K - $499K
Occupation
Investment Banker
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids
5
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
Office is a little "exposed" so if you're trying to be discrete you may have some difficulty.
During treatment, did you feel like you were treated like a number or a human?
Dr C took time to listen and acknowledged my human need.
Describe your experience with your nurse.
A bit flippant and cold.
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Natalie A. Cekleniak?
She is very empathetic and even when she delivers hard news, she doesn't shrink away from it.
What one piece of advice would you give a prospective patient of Natalie A. Cekleniak?
Stick it out. Her staff is horrible, but she herself is great.
Describe the protocols Natalie A. Cekleniak used in your cycles and their degree of success.
Still going thru.
8
Doctor
Natalie A. Cekleniak
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Hackensack
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
37
Treated
2016
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
3
The clinic has a good reputation and is part of St Barnabas, which is a highly recommended hospital in the area. All doctors are extremely knowledgeable, however I felt as though they took on too many clients and as such, are unable to provide the level of support and one-on-one attention needed during such a stressful time in a women's life...Nurse Anne was my designated nurse and was very knowledgeable, however was out of the office quite often which meant that I had to rely on other nurses, in which I did not have a relationship and sometimes the information was conflicting.
+ Read more
Age
37
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Investment Banker
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
3
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
The clinic has a good reputation and is part of St Barnabas, which is a highly recommended hospital in the area. All doctors are extremely knowledgeable, however I felt as though they took on too many clients and as such, are unable to provide the level of support and one-on-one attention needed during such a stressful time in a women's life.
During treatment, did you feel like you were treated like a number or a human?
IRMS in Livingston takes on many patients, when visiting them each morning for monitoring you will be seated with 20-30 women at any one time, who are also called through for U/S and BW. Each time you go you will see a different doctor depending on who is on roster for that day. In the beginning of the treatment you are provided a dedicated RE, nurse, coordinator and financial officer. However, I only saw my doctor at the beginning of the cycle and at the very end (when things did not turn out as expected). Many times I called my nurse and she was out of the office and other nurses would call back. During my second cycle I specifically asked for my support, more information on what was going on and how the results were looking. I was told to call/email any time, however these calls/emails were always transferred on to another doctor to manage. I did not speak with my doctor through the cycles and this made it very frustrating trying to attempt to understand all that was occurring.
Describe your experience with your nurse.
Nurse Anne was my designated nurse and was very knowledgeable, however was out of the office quite often which meant that I had to rely on other nurses, in which I did not have a relationship and sometimes the information was conflicting.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Natalie A. Cekleniak?
Dr Ceklieniak is lovely and very knowledgeable, however the clinic takes on too many patients, to the point that you feel as though you are just a number (or co-pay). I did not receive the level of support that I needed during these cycles and was often confused about the next steps and what the results were stating. I spoke with a different doctor each time and sometimes the information conflicted each other. I needed someone to help me to understand exactly what was occurring each step of the way and this was unfortunately missing. Some women may not require the same level as support as I did, but
What one piece of advice would you give a prospective patient of Natalie A. Cekleniak?
Determine how much support and information you need from your doctor and make sure that you are receiving that every step of the way.
Describe the protocols Natalie A. Cekleniak used in your cycles and their degree of success.
I completed two cycles of IVF before I was told that I was DOR, which I actually asked rather than being provided with the information. I was on the max dosage of ivf injectables and did not generate many eggs, the first cycle resulted in 4 eggs and the second 7. Neither cycle resulted in strong development of the embryo and I was unable to complete a transfer either time.
3
Doctor
Natalie A. Cekleniak
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Westfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
IVF
Diagnosis
Male Factor
10
[Institute for Reproductive Medicine and Science is] All female- truly understand my experience and offer a safe and nurturing environment. Convenient- part of Saint Barnabas Hospital making it easy to connect with all my doctors. Unique approach- each patient is viewed and treated individually. There is no one size fits all.... I am 39 and after years of not conceiving and PCOS/Insulin resistance, she recommended IVF. She ran every diagnostic test beforehand to make sure her data was up to date which in turn discovered a new male fertility issue in my husband. She sent him to a Urologist and assured us that with ICSI we will still be able to move forward, just perhaps a month late.
+ Read more
Age
Treated
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IVF
Diagnosis
Male Factor
10
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
All female- truly understand my experience and offer a safe and nurturing environment. Convenient- part of Saint Barnabas Hospital making it easy to connect with all my doctors. Unique approach- each patient is viewed and treated individually. There is no one size fits all.
During treatment, did you feel like you were treated like a number or a human?
I began my journey with Dr. Cykleniak in February and are about to begin our first IVF cycle in a few weeks. She is AMAZING. I had a horrible experience at a different clinic and was skeptical about trying a new doctor but we hit it off from the first moment. She is warm, sensitive, humble and interested in getting to know me. She listened and understood my concerns and spoke to me person to person. I have never been so positive or excited about my fertility issues as I am now...and it is all because she sees me as a person, not a statistic, not a file, me.
Describe your experience with your nurse.
They are all warm and wonderful extensions of my team! They make every call, every appointment easy and as stress free as possible.
How was your experience with Natalie A. Cekleniak?
She is honest and didn't judge me or decide on a treatment based on what categories (age, weight, etc.) I fit into. She doesn't see infertility as a box that we must fit in, rather as an individual who needs individual attention. She calls personally when there is an update good or bad and returns every phone call herself (and quickly!) she is truly vested in my success, health and happiness.
What one piece of advice would you give a prospective patient of Natalie A. Cekleniak?
Be in honest about every experience you had before, every fear, concern, worry, etc. Let her see the real you and she will treat you for you. Leave any baggage from previous experiences at the door!
Describe the protocols Natalie A. Cekleniak used in your cycles and their degree of success.
I am 39 and after years of not conceiving and PCOS/Insulin resistance, she recommended IVF. She ran every diagnostic test beforehand to make sure her data was up to date which in turn discovered a new male fertility issue in my husband. She sent him to a Urologist and assured us that with ICSI we will still be able to move forward, just perhaps a month late.
Describe the costs associated with your care under Natalie A. Cekleniak.
Everything is covered by my insurance except embryo genetic testing! AMAZING!
10
Doctor
Natalie A. Cekleniak
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Westfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
29 - 31
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation, Other, Unexplained
8
The day I was supposed to start my injections, the pharmacy had not delivered them to me at my home. The nurse arranged for some medications to be held at the front desk for me so I did not have to delay my treatment.
+ Read more
Age
29 - 31
Treated
2013 - 2015
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI
Diagnosis
Anovulation, Other, Unexplained
8
During treatment, did you feel like you were treated like a number or a human?
Dr Chen gets to know me like a person and offers options and new research. She doesn't try to push unnecessary tests or treatments. Always gives you the options with pros and cons
Describe your experience with your nurse.
The day I was supposed to start my injections, the pharmacy had not delivered them to me at my home. The nurse arranged for some medications to be held at the front desk for me so I did not have to delay my treatment. I received my pharmacy shipment 2 days later and have not missed a dose because of her
How was your experience with Serena Chen?
We have had minimal progress to date but are taking a cautious treatment plan to avoid overstimulation. Dr Chen sits with you and enjoyed the potential plan and answers any questions you may have. On the days that I have my ultrasound, the physician that is on call performs the ultrasound which may or may not be Dr Chen. I have had no problems with any of the other physicians in the practice although I would be more comfortable discussing the progress with my primary MD than the oncall specialists (even if they are more senior). I call Dr Chen or she calls me to update me on the revised plan our if we are going to stay on course.
What one piece of advice would you give a prospective patient of Serena Chen?
Trust her and ask questions. She's open to dialogue!
10
Doctor
Serena Chen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Westfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
No
Treatment
3 IUI
Diagnosis
PCOS, Other
8
The clinic [IRMS-Westfield] is part of a hospital which is great. It is clean, has easy access to parking and located in a good neighborhood. It is very convenient for me to get to work right after. I like the hours of operation 6:30 am to 7:30. Get in and get out.... My nurse that i was assigned to is amazing, she calls me with information and return my calls when i have questions. She has wonderful bedside manner and great at explaining how things work.
+ Read more
Age
Treated
Success with this Doc
No
Race
East Asian
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
PCOS, Other
8
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
The clinic is part of a hospital which is great. It is clean, has easy access to parking and located in a good neighborhood. It is very convenient for me to get to work right after. I like the hours of operation 6:30 am to 7:30. Get in and get out.
During treatment, did you feel like you were treated like a number or a human?
It was great talking to her about my treatment and the step that needed to be taken.
Describe your experience with your nurse.
My nurse that i was assigned to is amazing, she calls me with information and return my calls when i have questions. She has wonderful bedside manner and great at explaining how things work.
How was your experience with Margaret Graf Garrisi?
I like Dr. Garrisi, she was not my first choice however, i saw her and the experience was good. I nothing to complain about. I saw her a few times during my treatment but i dealt with the nurse and other covering docs more.
What one piece of advice would you give a prospective patient of Margaret Graf Garrisi?
She is a very nice person overall, her bedside manner is good. One piece of advice ask questions lots of them even if they might seem stupid to you.
Describe the protocols Margaret Graf Garrisi used in your cycles and their degree of success.
The treatment strategies and protocols were as expected as she did explain to me during my initial visit.
Describe the costs associated with your care under Margaret Graf Garrisi.
My treatment consists of co-payments, deductible and insurance costs.
8
Doctor
Margaret Graf Garrisi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Westfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Unexplained
9
IRMS is a machine. The waiting room at the Livingston office can be intimidating as you may feel like a number until you have one on ones with your nurse/doctor. During my second retrieval, they’d updated their website to allow you to track your progress during the cycles and notated all of the information on the site regarding your progesterone, estrogen, and beta levels. It was good to have that information readily available at your fingertips.
+ Read more
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
Yes
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Unexplained
9
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
IRMS is a machine. The waiting room at the Livingston office can be intimidating as you may feel like a number until you have one on ones with your nurse/doctor. During my second retrieval, they’d updated their website to allow you to track your progress during the cycles and notated all of the information on the site regarding your progesterone, estrogen, and beta levels. It was good to have that information readily available at your fingertips.
During treatment, did you feel like you were treated like a number or a human?
While the IRMS clinic seemed to be a machine with respect to the patients, the doctor listened to my concerns, provided recommendations that get “better” results during the second retrieval, and she remained highly positive (while I struggled to believe) that we would have a baby under her care.
Describe your experience with your nurse.
The nursing staff was great! As a type A person, I needed to know the status of things at all times and they were very accommodating to my requests and needs. No question or concern was ever too small or silly.
How was your experience with Serena Chen?
Dr Chen was quite busy most days, sometimes arriving a little late or cutting our visits a little short. But I believe that was due to her being the director at the facility. But she has a good knowledge base and always remained positive during the 3 years I was under her care.
What one piece of advice would you give a prospective patient of Serena Chen?
If you can’t have a face to face meeting with Dr. Chen, know that she’s also available via phone or email to answer questions or concerns. There were many of times that I called her clarity and she was very helpful. But you should also know, while she’s your main doctor, you likely will not get her for your retrieval or transfer, as that’s based on the rotating schedule they have between the doctors at IRMS. So if you want to be seen by her exclusively, that will be tough.
Describe the protocols Serena Chen used in your cycles and their degree of success.
My first egg retrieval yielded 9 eggs and for my age at the time that seemed low. During the next cycle, the doctor and nursers provided recommendations to possibly boost egg quality to get better results. While my injectables remained the same, I also took dhea and cq10 for a few months before my second cycle to potentially yeild better egg quality. It was also recommended that I utilize acupuncture, which I did.
Describe the costs associated with your care under Serena Chen.
Through the 3 IUIs, 2 egg retrieval’s, and 3 transfers, he cost was approximately $25,000 (inclusive of meds)
8
Doctor
Serena Chen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Clark
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
2 Embryo Freezing, IVF
Diagnosis
9
There were a few mornings I showed up [at Institute for Reproductive Medicine & Science] for monitoring and my nurse had not entered in the appointment ahead of time. The office staff and on site nurse at all those times were phenomenal and resolved the issues within minutes...The lab techs and administrative staff were all very friendly and empathetic towards all patients. They seemed to have good repoir with all patients
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 Embryo Freezing, IVF
Diagnosis
9
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
The lab techs and administrative staff were all very friendly and empathetic towards all patients. They seemed to have good repoir with all patients
During treatment, did you feel like you were treated like a number or a human?
Dr. Keegan made me feel like I was her only patient during all consults, phone calls and procedures. When communicating with my nurse, I felt more like a number
Describe your experience with your nurse.
My nurse was very sweet and compassionate, just was unorganized at times during phone calls. She was also very quick during many phone calls which made me feel like a number
What specific things went wrong at this clinic?
  • Lost appointments
How was your experience with Debbra A. Keegan?
Dr. Keegan made me feel like I was her only patient during any consults, appointments and procedures. She was upfront with details and answered every question I had with an accurate answer that was not sugar coated (which I appreciated). Her enthusiasm is unmatched when compared to other MD's I have seen in different specialties.
What one piece of advice would you give a prospective patient of Debbra A. Keegan?
Write down questions you have ahead of time that you want to be sure are answered.
9
Doctor
Debbra A. Keegan
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Clark
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
33
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
2
Waiting time [at IRMS] is BAD...It took me some time to force a nurse to give me chart of IVF with expected timing, procedures and dosages since she didn't want to make me feel that everything will go as expected. The billing is messy unless you control it, there are no paper bills coming in mail, if billing person is on vacation there is no communication between the person on vacation and replacement person...Technicians doing ultrasound usually are not very warm
+ Read more
Age
33
Treated
2016
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
2
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
Waiting time is BAD - expected bloodwork at Livingston (weekends) and ultrasound b/w 6:30 and 7:30 but we rarely left before 8 am. Hoboken is very bad as well, Hoboken reception has trouble having their PC be switched at the time of the start of the shift, so you wait extra time to make a copayment as well. Hoboken reception is extremely slow. Hoboken manager on the floor is responcive on complaints, I've complained about the technicial and next time I had same technician but accompanies by some nurse, taking notes.
During treatment, did you feel like you were treated like a number or a human?
Dr. Chen was very attentive during the sit down visits and took time to answer the questions. In between the communication was a bit lacking, the doctor only called to deliver negative pregnancy results and it was difficult to get a hold of her on the phone with questions.
Describe your experience with your nurse.
Please see my comments on the doctor
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
How was your experience with Serena Chen?
The doctor is very nice and very detailed, though it's expected that you learn the process through on-line videos and some questions you know to ask only after the treatment is finished. E.g. we did 1 cycle of IVF and during the visit it was expected that the meds would change due to poor response first time. During next cycle I received prelim chart with the same dosages and no comment from the nurse/doc. It took me some time to force a nurse to give me chart of IVF with expected timing, procedures and dosages since she didn't want to make me feel that everything will go as expected. The billing is messy unless you control it, there are no paper bills coming in mail, if billing person is on vacation there is no communication between the person on vacation and replacement person. So at the start of one of my first IVF they forgot to get my authorization from insurance. With meds: sometimes the authorization for the medicine is not sent to the pharmacy and the other time the prescription should be changed due to wrong med name. As usual some nurses and docs doing ultrasound are nice, but there are a lot of them who are very rush and abrupt, 50% of time i got bruises after routine bloodwork . People on the phone are most of the time talk to you like they've never were trained to talk to the clients on the phone, never mind patients. The only professionally sounded people are on the general Livingston number and nurses on call. Technicians doing ultrasound usually are not very warm (especially there is one in Hoboken and one other patient in the room said that her experience was not warm as well) and they don't talk to you/your partner what they are doing at all. Even doctors who do the ultrasound are not commenting on what they see. Dr.Chen only does ultrasounds during the initial visits and never the ones during the cycles. More times than needed I felt as a number and as a part of the huge standard fertility factory that making standard protocols and not addressing my particular situation. Dr. Chen is nice, but overall experience with the facility is not making me feel welcomed.
What one piece of advice would you give a prospective patient of Serena Chen?
Be prepared to control everything in the cycle, insist on getting the schedules, read a lot on-line, read other reviews. Be prepare to have it rough.
Describe the protocols Serena Chen used in your cycles and their degree of success.
IUIs were on chlomid, all looked very good, no problems with number of folluculs, but all 3 - negative. First IVF was on follistin 300 and menopur 150. Due to the planned facility shutdown, we had to time the next period and I was taking contraceptive meds. After that there was 1 follicul leftover and there were not enough of other so the cycle was cancelled. The doctor recommended the prep cycle, but i refused since i didn't know how my body will respond to extra meds and the studies show mixed results. The second cycle there is another leftover, and the meds added the ganorelix 150. the doctor recommends growth hormone (mixed studies), accupuncture and CoQ10 and Vit D (all - no proven medical results). Questions to doctor 1) what to do with leftover follicules - doctor recommend to do nothing, 2) the doctor never texted if I have an ovulation by my own - it's assumed that the meds provoke it.
Describe the costs associated with your care under Serena Chen.
it was round $2000 for IUIs and now with IVF - growth hormone alone is $2000, visits - $150
6
Doctor
Serena Chen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Jersey City
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
– Read less
10
Age
40
Treated
2016
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Tubal Blockage
10
I like the place [IRMS - Jersey City]. There are multiple locations, although I wish monitoring could take place on the weekends at the satellites, versus the main facility...In the first IVF, the nurse didn't tell us whether the 2nd embryo made it to blast, but I emailed Dr. Thompson and she called me back with the results that same day...She's very helpful and gets back to me via email (my preferred method of communication because it's difficult for me to speak on the phone at work) within a couple of hours...
+ Read more
Age
40
Treated
2016
Success with this Doc
No
Race
European, East Asian, South Asian, Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Tubal Blockage
10
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
I like the place. There are multiple locations, although I wish monitoring could take place on the weekends at the satellites, versus the main facility.
During treatment, did you feel like you were treated like a number or a human?
Dr. Thompson explained everything to us and was realistic about our chances at our ages. I felt that she took the time to listen to concerns and when 1 protocol didn't work, she explained why another would be better.
Describe your experience with your nurse.
She's very helpful and gets back to me via email (my preferred method of communication because it's difficult for me to speak on the phone at work) within a couple of hours.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Stephanie M. Thompson?
I think she's been extraordinarily helpful during a very trying process. We're currently going to work with her on a third procedure, fully aware that we have a chance, just not a high one. That's on us though.
What one piece of advice would you give a prospective patient of Stephanie M. Thompson?
I'd definitely say to do some research with ANY reproductive endocrinologist before seeing them. I wasn't calm when we saw her, obviously upset about not conceiving. If I had taken a moment to breathe, I could have looked up IUI and IVF beforehand and decided multiple courses of action before being presented with a whole bunch of information.
Describe the protocols Stephanie M. Thompson used in your cycles and their degree of success.
Antagonist for IVF 1 - at 40, I have an AMH of 4.86. 9 eggs retrieved, 5 immature, 4 mature, 3 fertilized, only 1 made it to day 5 and tested abnormal. Microdose lupron for IVF 2 (rationale: to get more eggs) - 12 eggs retrieved, 10 mature, 8 fertilized, 1 arrested by Day 3, 3 arrested at Day 6, 3 arrested at Day 7, 1 made it to blast and tested abnormal. Estrogen priming and microdose lurpon for IVF 3 to start in February 2017. Rationale - egg quality and larger number of eggs.
Describe the costs associated with your care under Stephanie M. Thompson.
About 10 K OOP for the first, $22 K for the 2nd and a bit under that for the 3rd due to a combined discount, although meds will be more expensive
10
Doctor
Stephanie M. Thompson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Jersey City
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
38 - 39
Treated
2015 - 2016
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
0
There was only one nurse I spoke with at the [IRMS] Hoboken site, and when I asked her questions about my treatment protocol she was short, and rude. She came across like someone who didn't want to deal with a patient asking questions.... I was treated like a number and not a person. My results were rarely shared with me unless I specifically asked, and there wasn't any follow-up on my well being after the procedures I did did.
+ Read more
Age
38 - 39
Treated
2015 - 2016
Success with this Doc
No
Race
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
0
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
I can't think of one positive thing to say about IRMS. The 'care' at IRMS Hoboken is financially driven, there was not one ounce of support or kindness by Stephanie or the staff. I was treated like a number and not a person. My results were rarely shared with me unless I specifically asked, and there wasn't any follow-up on my well being after the procedures I did did.
During treatment, did you feel like you were treated like a number or a human?
The office staff and nurse were generally unfriendly, and Stephanie was no where to be found. She would not return calls/emails when questions were asked.
Describe your experience with the nursing staff.
There was only one nurse I spoke with at the Hoboken site, and when I asked her questions about my treatment protocol she was short, and rude. She came across like someone who didn't want to deal with a patient asking questions.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
How was your experience with Stephanie M. Thompson?
Stephanie didn't even look at my labs when I went in for a consult. As it turned out I had low vitamin D and low thyroid function that both went untreated until I sought out research for myself. She did little to explain the procedures involved in IUI and only recommended IVF without any other suggestions/options. It literally felt like I was a wallet to her. She also told me my ovaries looked "polyp-y" and that's why I was diagnosed with PCOS even though I literally didn't have any other symptoms of it. She told me I had "typical NYC PCOS" meaning I was thin.
What one piece of advice would you give a prospective patient of Stephanie M. Thompson?
Don't go to her, she's not worth the money.
Describe the protocols Stephanie M. Thompson used in your cycles and their degree of success.
I had 2 IUI cycles. She started me on 75units of follistrum which resulted in an over production of eggs, and IUI cancellation. My second IUI was with 25units and failed cycle. While being monitored at the weekend location the doctor there told me she saw two polyps in my uterus. I subsequently had those removed at Shady Grove by Dr Martin. I was told by him those can significantly impede implantation...Stephanie was inept in her diagnoses for me.
Describe your experience with your monitoring appointments.
It was first come first serve.
Describe the costs associated with your care under Stephanie M. Thompson.
total cost was 4 to 6K.
0
Doctor
Stephanie M. Thompson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Hoboken
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 33
Treated
2010 - 2012
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Anovulation, PCOS
10
In Hoboken it was such a small office it was pretty easy...Livingston was hard to find the first time and they didn't answer the phones on the weekends which was ridiculous...Kim was not my favorite person at IRMS. She assumed that patients knew everything and you had to constantly ask her to explain things.
+ Read more
Age
31 - 33
Treated
2010 - 2012
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Anovulation, PCOS
10
During treatment, did you feel like you were treated like a number or a human?
Dr Greenseid was extremely knowledgable and took the time to explain everything, never rushed. As we lost out first pregnancy she was truly devastated along with us. She was compassionate when I was afraid of anesthesia, which I had to do several times with her. She called me when I had my second positive pregnancy test even though it was the nurses job- she called and shrieked with excitement that it was positive and told me to pretend I didn't already know when the nurse called. It was like she was rooting for us all along. She also recommended IVF right away, the first time we met with her and she said " I want to get you pregnant just as bad as you want to get pregnant".
Describe your experience with your nurse.
Kim was not my favorite person at IRMS. She assumed that patients knew everything and you had to constantly ask her to explain things. She was short and not so compassionate.
What specific things went wrong at this clinic?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
How was your experience with Keri Greenseid?
We were under the care of her practice for almost 2 years so I saw all the doctors and they were all good but she had a special bed side manner that was really nice.
What one piece of advice would you give a prospective patient of Keri Greenseid?
Trust that she has the experience. We as patients look at others experiences and google everything but she is the one that has truly seen it all and knows how to get you pregnant.
Describe your experience with your monitoring appointments.
In Hoboken it was such a small office it was pretty easy although they share an office with an OBGYN so you are in a waiting room with pregnant women which I thought was very tacky. The larger office at St Barbabus in Livingston was hard to find the first time and they didn't answer the phones on the weekends which was ridiculous ( if you had never been there and showed up for monitoring you couldn't call anyone to see where to go). The office was huge and it was always busy but they were very quick.
10
Doctor
Keri Greenseid
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Hoboken
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
8
Pros: My clinic [IRMS] is close by and it's very easy to get in and out quickly when I have to go for bloodwork/ultrasounds. Weaknesses: Nothing really so far...the wait on the weekends can be pretty long, unfortunately...The Hoboken clinic was run like a well-oiled machine. I get very stressed at ultrasounds because the technician cannot discuss your scans and it causes a tremendous amount of anxiety...
+ Read more
Age
Treated
Success with this Doc
?
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
8
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
Pros: My clinic is close by and it's very easy to get in and out quickly when I have to go for bloodwork/ultrasounds. My doctor is also very quick to return calls. Weaknesses: Nothing really so far. I wish the weekend clinic was closer to my home... And the wait on the weekends can be pretty long, unfortunately.
During treatment, did you feel like you were treated like a number or a human?
Dr. Garrisi has always been completely honest and given us answers when we have requested them. She has shown some sympathy, but made sure to be honest and upfront, which we respect. We want answers and solutions over bedside manner.
How was your experience with Margaret Graf Garrisi?
We really respect Dr. Garrisi for her experience and knowledge. In addition, her husband, who also comes highly recommended, works in the lab. I spoke to 5 of her patients on the phone (I found them on Facebook) and spoke to each one of them for an hour asking about their experience and if they would recommend her. Out of those 5, 4 said they would highly recommend her. She has caught very difficult to catch conditions and is extremely knowledgeable.
What one piece of advice would you give a prospective patient of Margaret Graf Garrisi?
I would recommend that they also reach out to other patients/former patients of Dr. Garrisi's. It's important to feel good/confident about choosing the right fertility doctor. You are spending a ridiculous amount of money and you want to make sure you feel you have made the right choice. The doctor must not only have a great deal of fertility knowledge to understand your condition, but they also must be able to help you focus on solutions to get you your wanted end result, a baby!
Describe the protocols Margaret Graf Garrisi used in your cycles and their degree of success.
Drugs for Egg Retrieval: Follistim (900 iu), Menapur (25 vials), Ganirelix (250 mg), ACG (One 10 unit Vile) Progesterone Olive Oil (Two 10mg vials), Methylprednisolone (Four 16 mg tablets) and Doxycline (Eight 100 mg capsules). Drugs for Transfer: I was on BC for about 10 days (I believe that's how many days), Estrace and Progesterone. I think I also took Doxycline. Throughout this whole process, I was also taking Metformin (not prescribed by Dr. Garrisi, but used to regulate my period) and Vitafol Prenatal.
Describe your experience with your monitoring appointments.
The Hoboken clinic was run like a well-oiled machine. I get very stressed at ultrasounds because the technician cannot discuss your scans and it causes a tremendous amount of anxiety. I wish this part was done by a doctor.
Describe the costs associated with your care under Margaret Graf Garrisi.
IRMS is located in Hoboken (City) and located right next to NYC... It's a very expensive town, so the bills have coincided with the location, fairly expensive.
8
Doctor
Margaret Graf Garrisi
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
8
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Hoboken
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
Treated
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Endometriosis, Poor Egg Quality, Unexplained
3
It seems that IRMS has too many patients for individual attention....The clinic is well organized during monitoring hours, and you'll be in and out of the office quickly. The phlebotomist team is exceptional, and they were my favorite part of visiting the office. The online portal is nice and convenient. The clinic has multiple doctors, nurses, and staff on rotation, and you see whoever is working that day...You also have to go to the Livingston office for any procedures.
+ Read more
Age
Treated
Success with this Doc
No
Race
East Asian
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Endometriosis, Poor Egg Quality, Unexplained
3
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
The clinic is well organized during monitoring hours, and you'll be in and out of the office quickly. The phlebotomist team is exceptional, and they were my favorite part of visiting the office. The online portal is nice and convenient. The clinic has multiple doctors, nurses, and staff on rotation, and you see whoever is working that day. I did not feel like I got any individual attention, and was not updated with the status of things at all. Also, it was annoying to have to drive to Livingston on weekends and holidays. You also have to go to the Livingston office for any procedures.
Describe your experience with your nurse.
I was assigned a primary nurse, but I only interacted with her once or twice during my cycle. Whichever nurse is on call at the moment will reach out to you with instructions. Aside from Natalia in the Livingston Office, the nurses aren't very friendly, but will get you instructions in a timely fashion. One of the night-time on call nurses was outwardly annoyed that I called her about pain and a swollen hand vein after IV administration.
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Stephanie M. Thompson?
Dr. Thompson is sweet and I'm sure she is a capable doctor. That said, I had almost no interaction with her or any doctors throughout my cycle. It didn't seem like anyone was reading my charts, and even after my cycle had failed, she wasn't familiar with my condition or retrieval results. It seems that IRMS has too many patients for individual attention.
What one piece of advice would you give a prospective patient of Stephanie M. Thompson?
Email her directly with questions or update every step of the way.
Describe the protocols Stephanie M. Thompson used in your cycles and their degree of success.
I was suspected of having endometriosis (endometrioma on one ovary), and was given an antagonist protocol (225 Follistim, 75 Menopur). After my cycle failed, I was told I was a low responder despite having normal AMH levels.
Describe your experience with your monitoring appointments.
Monitoring hours are well-organized. If you go to a branch office like Hoboken, there is an ultrasound technician. If you go to Livingston on the weekends or holidays, a doctor will give you your ultrasound.
Describe the costs associated with your care under Stephanie M. Thompson.
$3775 for monitoring (ultrasounds, office visits, and various blood tests); $10725 for procedure/embryology fees, ICSI would be an additional $2120 if needed; Embryo cryopreservation is $1350; PGD biopsy is $2500; PGD testing is through an outside company and would be an additional ~$6000; Surgery center fees were ~$1500; anesthesia fee was around $600. We had insurance, so we had insurance adjustments. I was told that if you pay everything out of pocket, the IVF procedure/embryology fees would be around $9000, which does not include monitoring.
0
Doctor
Stephanie M. Thompson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Hoboken
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
?
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
7
The minimum cost for one cycle [at IRMS] will be $12,000. If we opt to do two cycles then we will be faced with a cost of approximately $21,000...I do not have any complaints with IRMS. They have flexible hours, a friendly staff and they are close to where I live. Given that I am in a situation with trying to conceive that I certainly didn't want to find myself in, the treatment and response from this clinic has been overall positive and has made me feel better.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
7
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
I do not have any complaints with IRMS. They have flexible hours, a friendly staff and they are close to where I live. Given that I am in a situation with trying to conceive that I certainly didn't want to find myself in, the treatment and response from this clinic has been overall positive and has made me feel better.
During treatment, did you feel like you were treated like a number or a human?
Dr. Garrisi has always made our concerns and questions feel valid. She is patient, thorough and direct. We really appreciate her approach and her positive, yet honest communication style.
Describe your experience with your nurse.
All of the nurses and staff have been patient, kind and quick to respond to my questions/emails/messages. It's been a very positive experience and for that I am very grateful.
How was your experience with Margaret Graf Garrisi?
We have not yet started our cycle so we've only had a few appointments with the doctor. However, she has been candid and compassionate along the way and this has made my husband and I feel more comfortable with the process. She has explained everything in a way that is easy to digest, even if it's not been the information we were hoping for at the time.
What one piece of advice would you give a prospective patient of Margaret Graf Garrisi?
Take notes! She is thorough and she provides answers to all of your questions but be certain to take notes so you can reflect on it all after you've left the appointment.
Describe the protocols Margaret Graf Garrisi used in your cycles and their degree of success.
Again, since we haven't started our cycle (but are hoping to later this spring), this is difficult to answer. I have my list of medications planned but this will all be finalized as we get closer to the start date.
Describe the costs associated with your care under Margaret Graf Garrisi.
The minimum cost for one cycle will be $12,000. If we opt to do two cycles then we will be faced with a cost of approximately $21,000.
9
Doctor
Margaret Graf Garrisi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Hoboken
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
IVF, Donor Eggs, Surrogacy
Diagnosis
Male Factor
10
The overal atmosphere [at the Institute for Reproductive Medicine and Science] is very inviting. Everyone from the front desk employees up to the doctors are the most pleasant people to work with. Communication would be a strength for this clinic. Everyone is always kept up to date with any changes or appointments.... Our nurse coordinator has been attentive throughout the process. We never had any issues with communication. The nurse made herself available to us when we needed her. In addition, she was very well organized and kept the team up to date with any information that needed to be shared.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Black or African-American
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs, Surrogacy
Diagnosis
Male Factor
10
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
The overal atmosphere is very inviting. Everyone from the front desk employees up to the doctors are the most pleasant people to work with. Communication would be a strength for this clinic. Everyone is always kept up to date with any changes or appointments.
During treatment, did you feel like you were treated like a number or a human?
Dr. Chen is an amazing doctor. Thorough out the process Dr. Chen made time to speak with us personally to keep us up to date on our process as well as making sure we were knowledgeable about each step of the process.
Describe your experience with your nurse.
Our nurse coordinator has been attentive throughout the process. We never had any issues with communication. The nurse made herself available to us when we needed her. In addition, she was very well organized and kept the team up to date with any information that needed to be shared.
How was your experience with Serena Chen?
Our experience with Dr. Chen has been invaluable. Her knowledge and willingness to educate others has been essential to our process. Dr. Chen consistently made herself available to answer any question we had during the process. In addition, Dr. Chen always made the effort to supply us with resources that extended beyond her clinic.
What one piece of advice would you give a prospective patient of Serena Chen?
Be prepared to take it all in! Dr. Chen is extremely thorough from the onset of treatment throughout the entire process. She is extremely knowledgeable in the field and loves to share the latest information.
Describe the costs associated with your care under Serena Chen.
At this point I wish I had more details to provide regarding fees. We are still in the process of completing the IVF process. We also were very lucky that insurance covered most of the IVF.
10
Doctor
Serena Chen
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Hoboken
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
No
Treatment
2 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Male Factor, Poor Egg Quality, Unexplained
5
[Institute for Reproductive Medicine & Science at Saint Barnabas - Hoboken] Strengths - the doctors (Thompson, Chen, Cekeleniak) are great. Receptionist (Vic Marie) in Hoboken office was very friendly and eager to help. Weaknesses - support staff, specifically hoboken nurse. Embryology lab...I live close to Hoboken, so getting to and from the office was easy. They do not have parking, but accessible via public transit...
+ Read more
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
No
Race
East Asian
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Male Factor, Poor Egg Quality, Unexplained
5
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
Strengths - the doctors (Thompson, Chen, Cekeleniak) are great. Receptionist (Vic Marie) in Hoboken office was very friendly and eager to help. Weaknesses - support staff, specifically hoboken nurse. Embryology lab.
During treatment, did you feel like you were treated like a number or a human?
Dr. Thompson was friendly, patient and attentive during our consults and answered our questions/concerns satisfactorily.
Describe your experience with your nurse.
Lacked compassion and empathy. All news was delivered as a matter of fact. Did not like answering questions, replies were quiet rude sometimes.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Stephanie M. Thompson?
We did 2 IUI's and 1 IVF with Dr. Thompson without success. She failed to diagnose the presence of a large polyp in my uterus. It was diagnosed by another doctor in the practice during ultrasound monitoring for 1st IUI. Once diagnosed, Dr. Thompson was able to successfully remove it. She is efficient when performing procedures.
What one piece of advice would you give a prospective patient of Stephanie M. Thompson?
Ask questions and be responsible for your care.
Describe the protocols Stephanie M. Thompson used in your cycles and their degree of success.
Antagonist protocol with 300iu Gonal F / 150iu Menopur and Ganirelix added on day 4. Total days stimmed = 8 days. Total eggs retrieved = 8.
Describe your experience with your monitoring appointments.
I live close to Hoboken, so getting to and from the office was easy. They do not have parking, but accessible via public transit.
Describe the costs associated with your care under Stephanie M. Thompson.
I have a really good insurance plan, which covered ~90% of procedures/treatments. I paid ~$3k out of pocket (for 1 IVF , 2 IUIs).
5
Doctor
Stephanie M. Thompson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Hoboken
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
None, Unexplained
7
They [IRMS] know what they are doing. They are good at what they do. At times, you feel like a number, instead of a human who should be receiving very personalized care...Lines could be very long as could the waits. The earlier you got there before monitoring the better...Kim was responsive and answered all questions I had. I did not feel as though she went above and beyond to check in on me or make sure that I felt comfortable with each step of treatment.
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
Latino
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
1st of 6 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
None, Unexplained
7
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
They know what they are doing. They are good at what they do. At times, you feel like a number, instead of a human who should be receiving very personalized care. In the end, they gave us our greatest gift.
During treatment, did you feel like you were treated like a number or a human?
I felt as though it took several cycles to get the personalized care my body needed. Once Dr. Garrisi figured out what that was she was very attentive and created the best path to get me pregnant.
Describe your experience with your nurse.
Kim was responsive and answered all questions I had. I did not feel as though she went above and beyond to check in on me or make sure that I felt comfortable with each step of treatment.
How was your experience with Margaret Graf Garrisi?
Dr. Garissi is straight and to the point. She talks in scientific terms but she does know what she’s doing. She is not warm and fuzzy, but I do trust her and eventually she got us to our desired outcome, which she was determined to do.
What one piece of advice would you give a prospective patient of Margaret Graf Garrisi?
Advocate for yourself. You know your body best- even better than a doctor does.
Describe the protocols Margaret Graf Garrisi used in your cycles and their degree of success.
Chloymid natural cycle, chloymid iui, two glonal f IUIs. Medicated egg retrieval with frozen transfer. First transfer was cancelled due to an infection. Second transfer over 1 year after beginning treatment was a success.
Describe your experience with your monitoring appointments.
Lines could be very long as could the waits. The earlier you got there before monitoring the better. With the amount of women there on any given day, I do think they managed time well.
Describe the costs associated with your care under Margaret Graf Garrisi.
Insurance covered most of our costs other than copays and yearly rate to freeze our embryos ($15 each visit, and $1300 for the year).
7
Doctor
Margaret Graf Garrisi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Hoboken
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
40 - 42
Treated
2010 - 2012
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
5
She was kind, took her time with me during each visit (and there were many!) and patiently traveled with me on my long journey, trying different methods as we went along, until something worked.
+ Read more
Age
40 - 42
Treated
2010 - 2012
Success with this Doc
Yes
Race
European, Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
5
During treatment, did you feel like you were treated like a number or a human?
She was kind, took her time with me during each visit (and there were many!) and patiently traveled with me on my long journey, trying different methods as we went along, until something worked.
Describe your experience with your nurse.
Kim was my lifeline. I could not have done this without her. Any e-mail I sent was responded to within minutes. Any phone call, within the hour. I felt such a connection with her that I was excited to return to show off my beautiful baby.
How was your experience with Keri Greenseid?
I was always eager to see Dr. Greenseid. I knew she was my primary cheerleader and let me make the decisions I needed to make while giving me all the information I needed.
What one piece of advice would you give a prospective patient of Keri Greenseid?
Listen to everything she has to say. She is the expert. Take everything in.
10
Doctor
Keri Greenseid
Communication
Compassion
Frequency seen during appointments
5
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Hoboken
Nursing
Operations
– Read less
N/A
Age
Treated
Success with this Doc
No
Treatment
2 IUI
Diagnosis
PCOS, Unexplained
N/A
My nurse [IRMS - Hoboken] is very responsive and returns all my calls in a timely manner. She has the answers to all my questions. And most importantly she is very kind....I think she [Dr. Garrisi] and her team are really great and helpful. I have undergone 2 IUI cycles which I was told the outcome before hand. She is very wise and knowledgeable....I have used clomid, trigger shots, estrogen pills to increase my uterus lining 2mg three times per day, vivelle dot patch 1mg - change every other day.
+ Read more
Age
Treated
Success with this Doc
No
Race
East Asian
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
PCOS, Unexplained
N/A
Describe your experience with your nurse.
My nurse is very responsive and returns all my calls in a timely manner. She has the answers to all my questions. And most importantly she is very kind.
How was your experience with Margaret Graf Garrisi?
Dr. Garrisi is a great doctor. I have been under her care since June 2017. I think she and her team are really great and helpful. I have undergone 2 IUI cycles which I was told the outcome before hand. She is very wise and knowledgeable.
What one piece of advice would you give a prospective patient of Margaret Graf Garrisi?
I would say ask a lot of questions, it's the only way to know the answers.
Describe the protocols Margaret Graf Garrisi used in your cycles and their degree of success.
I have used clomid, trigger shots, estrogen pills to increase my uterus lining 2mg three times per day, vivelle dot patch 1mg - change every other day. Progesterone pills in my first IUI cycle after insemination.
9
Doctor
Margaret Graf Garrisi
Communication
Compassion
Frequency seen during appointments
Nursing
– Read less
10
Age
29 - 31
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
PCOS
10
The entire staff of nurses [at Institute for Repro Med & Science at Saint Barnabas - East Windsor] and even administrative assistant are all fantastic. They're kind, polite, timely, and supportive...Clean, friendly atmosphere with free coffee and water while you wait...For my first child we did several failed rounds of just clomid, then ultimately two clomid+IUI cycles with the second being successful. By the end I was up to the maximum dosage of clomid allowed. With my second we did 1 clomid+IUI round, and 2 clomid-only rounds (again, all 3 at the highest dosage of clomid allowed, since we knew that's what it took for my first child)...
+ Read more
Age
29 - 31
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
PCOS
10
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
Clean, friendly atmosphere with free coffee and water while you wait.
During treatment, did you feel like you were treated like a number or a human?
When talking to Dr. Keegan, she focuses on you 100%. Constant eye contact, watches out for signs that you're not comprehending or getting overwhelmed, and makes you feel certain that her diagnosis and suggested treatment plan are unique to you and your partner. She's both smart about her field, and a genuinely warm-hearted person who is invested in her patient's success and well-being.
Describe your experience with your nurse.
The entire staff of nurses and even administrative assistant are all fantastic. They're kind, polite, timely, and supportive.
How was your experience with Debbra A. Keegan?
When I first came to Dr. Keegan I was very nervous, as well as emotional, and she put me at ease instantly. She made me laugh when I was ready to cry, and when she couldn't make me smile she let me cry on her shoulder. I broke down more than once in her office, and she never made me feel silly or out of line. She's wonderful.
What one piece of advice would you give a prospective patient of Debbra A. Keegan?
If you're looking for a smart, savvy doctor who is kind but tells it like it is and doesn't make you wonder if she's telling you the whole truth, Dr. Keegan is right for you.
Describe the protocols Debbra A. Keegan used in your cycles and their degree of success.
For my first child we did several failed rounds of just clomid, then ultimately two clomid+IUI cycles with the second being successful. By the end I was up to the maximum dosage of clomid allowed. With my second we did 1 clomid+IUI round, and 2 clomid-only rounds (again, all 3 at the highest dosage of clomid allowed, since we knew that's what it took for my first child).
Describe the costs associated with your care under Debbra A. Keegan.
I have a lifetime $10,000 fertility treatment budget under my Cigna Open Access Plus insurance (with an HRA), and so I never paid anything out of pocket for my treatment.
10
Doctor
Debbra A. Keegan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
East Windsor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 33
Treated
2013 - 2016
Success with this Doc
?
Treatment
5 IUI, 1 IVF
Diagnosis
PCOS
10
The strengths are the ease of the process. There are early morning monitoring hours which work with an early work schedule. The staff [at IRMS] is friendly and never makes you feel silly for calling with any sort of questions. Infertility is a stressful difficult thing to go through and having a sensitive compassionate team on your side is very important and this office is definitely both of those things. I highly recommend!...Relax atmosphere and great us techs and blood work team who were skilled at the job
+ Read more
Age
30 - 33
Treated
2013 - 2016
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 1 IVF
Diagnosis
PCOS
10
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
The strengths are the ease of the process. There are early morning monitoring hours which work with an early work schedule. The staff is friendly and never makes you feel silly for calling with any sort of questions. Infertility is a stressful difficult thing to go through and having a sensitive compassionate team on your side is very important and this office is definitely both of those things. I highly recommend!
During treatment, did you feel like you were treated like a number or a human?
Easy to talk to, helpful and informative always made contacting her easy and spoke to us in a way that made us feel better about the situation and that she could help us
Describe your experience with your nurse.
Awesome!! Great staff, easy to get ahold of very organized and compassionate
How was your experience with Debbra A. Keegan?
Awesome! She is to the point, positive and does not beat around the bush. She will give you her honest opinion and has the patients best interest in mind at all times. She is easy to talk to and very easy to reach which to me was very important during the stressful days and process of fertility treatments.
What one piece of advice would you give a prospective patient of Debbra A. Keegan?
Ask questions she will give you her expert opinion. Make sure to explain your goals and needs
Describe the protocols Debbra A. Keegan used in your cycles and their degree of success.
Dr Keegan did all of the required testing of myself and my husband before any treatment was started. She then gave us a diagnosis with a positive outlook and started with the least invasive procedure first.
Describe your experience with your monitoring appointments.
Easy and convenient. Relax atmosphere and great us techs and blood work team who were skilled at the job
Describe the costs associated with your care under Debbra A. Keegan.
Some was covered by insurance
10
Doctor
Debbra A. Keegan
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
East Windsor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
38 - 39
Treated
2015 - 2016
Success with this Doc
?
Treatment
4 IVF
Diagnosis
Endometriosis, Male Factor
9
[IRMS - E Windor is] Warm...Monitoring appointments daily from 6:30am to 8am...I was very fortunate my insurance covered most of the cost. I was responsible for my insurance co-pays and the embryos storage fees yearly...My experience of infertility was emotional and over whelming but with the help of Dr. Keegan and her team; they made the experience successful and amazing. Dr. Keegan and her staff are so patient, knowledgeable, caring, warm and supportive.
+ Read more
Age
38 - 39
Treated
2015 - 2016
Success with this Doc
?
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IVF
Diagnosis
Endometriosis, Male Factor
9
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
Warm
During treatment, did you feel like you were treated like a number or a human?
My experience of infertility was emotional and over whelming but with the help of Dr. Keegan and her team; they made the experience successful and amazing. Dr. Keegan and her staff are so patient, knowledgeable, caring, warm and supportive.
Describe your experience with your nurse.
Always, organized, knowledgeable, patient, caring, warm.
How was your experience with Debbra A. Keegan?
We are extremely grateful and excited with the outcome of all we’ve been through and are proudly to say that we are expecting. I would highly recommend Dr. Keegan to everyone and anyone who needs help to complete their family.
What one piece of advice would you give a prospective patient of Debbra A. Keegan?
She is amazing very direct, down to earth and knowledgeable.
Describe your experience with your monitoring appointments.
Monitoring appointments daily from 6:30am to 8am.
Describe the costs associated with your care under Debbra A. Keegan.
I was very fortunate my insurance covered most of the cost. I was responsible for my insurance co-pays and the embryos storage fees yearly.
9
Doctor
Debbra A. Keegan
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
East Windsor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Endometriosis, Tubal Blockage, Uterine Fibroids
10
I dont think this office [IRMS] has any real weakness. only issue my husband had is the room for sperm collection. He wishs they would have sent him straight to the testing lab to give a sample there. He think them having to driving it from cental NJ to North Jersey may have had a impact on his results...[Nursing staff] Vert friendly and dedicated to helping any way they can...250 inital consult. still going through testing so dont have final amount
+ Read more
Age
Treated
Success with this Doc
?
Race
Black or African-American, Native American
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
Fertility Medications
Diagnosis
Endometriosis, Tubal Blockage, Uterine Fibroids
10
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
I dont think this office has any real weakness. only issue my husband had is the room for sperm collection. He wishs they would have sent him straight to the testing lab to give a sample there. He think them having to driving it from cental NJ to North Jersey may have had a impact on his results
During treatment, did you feel like you were treated like a number or a human?
Very good doctor, decided to "start over with our journey as requested. Didnt try to go right for IVF like other Dr. did. Warm and Friendly personality while being blunt and to the point.
Describe your experience with the nursing staff.
Vert friendly and dedicated to helping any way they can.
How was your experience with Debbra A. Keegan?
My husband is a DJ who has not been booking very good gigs lately, She know hes uninsured. So she set it up where his Sperm Count was free, even the second time at a diffrent office. Also set up where he got a huge discount on Blood work.
What one piece of advice would you give a prospective patient of Debbra A. Keegan?
Just be honest about where you are in life.
Describe the costs associated with your care under Debbra A. Keegan.
250 inital consult. still going through testing so dont have final amount
10
Doctor
Debbra A. Keegan
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
East Windsor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
43 - 44
Treated
2015 - 2016
Success with this Doc
?
Treatment
1 IUI, 5 IVF
Diagnosis
Poor Egg Quality, Uterine Fibroids, Unexplained
4
This clinic [IRMS - Livingston] has a lot of patients and perhaps if they had less patients the ones who visit would feel a bit more at ease... There seemed to be a bit of a disconnect with the nurses ( who at times seemed burnt out and just over it) and the Doctors.... I really liked my second nurse and honestly made things a lot better the second go round.... sometimes the nurses that would do the Ultrasound didn't seem very versed on how to administer them.
+ Read more
Age
43 - 44
Treated
2015 - 2016
Success with this Doc
?
Race
Black or African-American
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IUI, 5 IVF
Diagnosis
Poor Egg Quality, Uterine Fibroids, Unexplained
4
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
You should come in prepared with questions and don't feel afraid to ask them. Be your own advocate as this struggle is never as important for anyone else as it will be for you. This clinic has a lot of patients and perhaps if they had less patients the ones who visit would feel a bit more at ease.
During treatment, did you feel like you were treated like a number or a human?
I went in there a bit naive. I figured because the first visit was so welcoming that my experience across the board would be as such. I was unaware of how many other women were experiencing the same challenges, as I was. There seemed to be a bit of a disconnect with the nurses ( who at times seemed burnt out and just over it) and the Doctors. The Doctors also mispronounced my name each and ever time I spoke with one of them.
Describe your experience with your nurse.
My first Nurse was a lot more mechanical than my second nurse ( who I asked for specifically because of the first nurse's disposition) I also had an issue with one of there Phlebotomists, who constantly would leave me with bruises. The women at the front desk were really wonderful about making sure that I didn't have to see her after the first couple of times I was bruised.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Provided conflicting information
How was your experience with Serena Chen?
I should have trusted my gut, after the first time my name was mispronounced. But, I looked at it as not as important if her aid was going to ultimately lead me to the success that I was looking for. I emailed the nurse pretty much every day and would repeatedly ask for the Dr. I would say the only time that I really heard from was after the retrievals and when I had to come in after the transfer and after the last cycle ended. They didn't test my thyroid the first cycle, but she discovered for the 2nd that "oh, we should have tested this the first time around". There was also the way I felt they were pushing donor eggs on me; knowing my hesitance with that choice, right out the gate. I believe she is probably a great doctor for other patients; I just don't believe she was a good fit for me.
What one piece of advice would you give a prospective patient of Serena Chen?
Just take the time to listen to your patients; and maybe make yourself a bit more available.
Describe the protocols Serena Chen used in your cycles and their degree of success.
I honestly don't remember the overall protocol for either cycle. I know for the first cycle (where we were able to transfer) it was a more aggressive protocol. For the second cycle, there was not as many meds. Estrogen Patch Clomid Follistim Ganirellex Letrozole not in that order, were the main meds that I took
Describe your experience with your monitoring appointments.
I had issues with one phlebotomist in particular, but they changed her out & sometimes the nurses that would do the Ultrasound didn't seem very versed on how to administer them.
Describe the costs associated with your care under Serena Chen.
in total over 22k.
4
Doctor
Serena Chen
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Institute for Reproductive Medicine & Science at Saint Barnabas
Livingston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less