Island Reproductive Services

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling is not offered: Not OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
South Plainfield
3000 Hadley Road
South Plainfield, NJ 07080
(908) 412-9909
Staten Island
1110 South Avenue
Staten Island, NY 10314
(718) 761-6000
On a scale from 0-10, how likely are you to recommend Island Reproductive Services to a friend?
Strongly recommend: 2Don't recommend: 17
3 assessments
  • 67% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 33% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
288
Annual Cycles National Avg.
344
5
Average Doctor Score
2 doctors
3 assessments
1
Age
31
Treated
2016
Success with this Doc
No
Treatment
1 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
1
They [Island Repro Services] are efficient in their workflow. Received co-insurance bills which was somewhat annoying. It seems like there were always charges for something even though my insurance covers monitoring...Sally was great and showed empathy to me as a patient. However, she would not answer questions and I would need to email Dr. Traub anyway. The other nursing staff were ok, including the sonogram techs and the phlebotomist. They were all nice, but were not very knowledgeable about answers to questions.
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Age
31
Treated
2016
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
1
Describe your experience with Island Reproductive Services.
They are efficient in their workflow. Received co-insurance bills which was somewhat annoying. It seems like there were always charges for something even though my insurance covers monitoring.
During treatment, did you feel like you were treated like a number or a human?
He is an ok doctor, but doesnt have the best bed side manner. The office runs efficiently, but sometimes it seems like they are just out to make money. My one gripe is that I was and still am very emotionally invested and he never once told me to take a break or anything. Right after surgery we did another retrieval. I dont think he is able to see holistically at all fertility related needs. He is just looking at things from a medical stand point.
Describe your experience with your nurse.
Sally was great and showed empathy to me as a patient. However, she would not answer questions and I would need to email Dr. Traub anyway. The other nursing staff were ok, including the sonogram techs and the phlebotomist. They were all nice, but were not very knowledgeable about answers to questions.
How was your experience with Michael Traub?
When the results were not as expected, he said its just bad luck. When after four transfers with five embryos there was no pregnancy, he compared my eggs to that of a honda and said i would never be a benz. I wish he was more upfront about things instead of waiting until there are no other options except starting over. in terms of demeanor hes a nice guy, but again doesnt see fertility issues as anything more than from a medical perspective. Vitamins, acuptuncture, etc. are all bs to him. only after 3 failed transfers did he even agree to a endo scratch even though he called it fraud previously.
What one piece of advice would you give a prospective patient of Michael Traub?
if you are paying out of pocket, he will never say no. that means that where another doctor might say take a break to heal after surgery, he would never do that.
Describe the protocols Michael Traub used in your cycles and their degree of success.
dr traub only subscribes to antagonist protocols. i did high stims with clomid and he never tried anything different.
Describe your experience with your monitoring appointments.
it was very efficient. they never seemed to have more than 3-4 patients in the office at one time.
Describe the costs associated with your care under Michael Traub.
it cost 22k for two cycles; paid out of pocket plus thousands more for medication.
0
Doctor
Michael Traub
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Island Reproductive Services
Staten Island
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2016
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
10
They [Island Repro Services] are warm and friendly. Every time I have a question or need clarification they take the time to clearly explain my treatment. They make sure I understand my conditions, how they affect my treatment. They are always patient with me and willing to answer billing and finance questions as well. I never feel rushed and I never feel like I am being bother in any way... They could give more info about payments and your test results numbers up front without you having to ask.
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Age
36
Treated
2016
Success with this Doc
No
Race
European, Latino, Black or African-American, Native American, Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
10
Describe your experience with Island Reproductive Services.
They are kind, compassionate, and good communicators. They could give more info about payments and your test results numbers up front without you having to ask.
During treatment, did you feel like you were treated like a number or a human?
I absolutely love doctor Dr. Knochenhauer and his staff. They are warm and friendly. Every time I have a question or need clarification they take the time to clearly explain my treatment. They make sure I understand my conditions, how they affect my treatment. They are always patient with me and willing to answer billing and finance questions as well. I never feel rushed and I never feel like I am being bother in any way. I have complete trust in Dr. Knochenhauer.
Describe your experience with your nurse.
Katie is just as great as Dr. Knochenhauer. She is patient, kind, understanding and very knowledgeable.
How was your experience with Eric Knochenhauer?
I have seen Dr. Knochenhauer several times. I come in with questions about my treatment, what next steps are, and why he feels the treatment he choose is best for me. I leave every appointment with a clear understanding of what my current progress is. What we know about my reproductive system. What the best plan of action is and why Dr. Knochenhauer feels that the recommended treatment will work best for me.
What one piece of advice would you give a prospective patient of Eric Knochenhauer?
Never be afraid to ask your questions.
Describe the protocols Eric Knochenhauer used in your cycles and their degree of success.
To treat anovulation My first cycle was 5mg Letrozole with a 250mcg ovidrel trigger shot, 200 mg progesterone, 2 mg estradiol and times intercource. My second cycle was 10 mg Letrozole with a 250 mcg ovidrel trigger shot, progesterone and estrogen were not needed and we had timed intercorse. Due to my hormone levels, and lining My third cycle was an IUI with 10 mg Letrozole, 2 mg progesterone and 4 mg estradiol.
Describe the costs associated with your care under Eric Knochenhauer.
Yes they advised what the cost would be
10
Doctor
Eric Knochenhauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Island Reproductive Services
Staten Island
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 35
Treated
2012 - 2016
Success with this Doc
?
Treatment
6 IUI, 3 IVF
Diagnosis
Other, Unexplained
10
Katie and Roe [nurses at Island Reproductive Services] were a pleasure to deal with. Always friendly and compassionate when things did not go well. They were genuinely upset as well. I could not have done a lot of this with out them and their guidance and patience with helping me.... All staff at this clinic are amazing and truly care about your well being and mental state when things don't go as planned. They never rushed me and always answered my numerous and constant questions.
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Age
31 - 35
Treated
2012 - 2016
Success with this Doc
?
Race
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 3 IVF
Diagnosis
Other, Unexplained
10
Describe your experience with Island Reproductive Services.
In the beginning the location was concoent for me however they did retrievals and transfers in the NJ office. This was out of the way. They have since built a beautiful new state of the art facility however it is now much further for me.
During treatment, did you feel like you were treated like a number or a human?
All staff at this clinic are amazing and truly care about your well being and mental state when things don't go as planned. They never rushed me and always answered my numerous and constant questions.
Describe your experience with your nurse.
Katie and Roe were a pleasure to deal with. Always friendly and compassionate when things did not go well. They were genuinely upset as well. I could not have done a lot of this with out them and their guidance and patience with helping me
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Eric Knochenhauer?
Dr K is very knowledgeable in his field. He was always open and honest and took time to see me any time I had a question. His dry sense of humor really helped me get through some difficult situations. And he is very compassionate. He wants to see his patients succeed.
What one piece of advice would you give a prospective patient of Eric Knochenhauer?
Always push for the treatment you want. I did a lot of my own research and requested separate tests be done that weren't initially offered.
Describe the protocols Eric Knochenhauer used in your cycles and their degree of success.
I had no real issues so it was a matter of trial error. Once I had repeated failed attempts he had me take multiple blood tests, saline sono and an endometrial scratch where some issues were found. And my medication changed as a result.
10
Doctor
Eric Knochenhauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Island Reproductive Services
Staten Island
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less