Kansas University Center for Advanced Reproductive Medicine

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Overland Park
10777 Nall Avenue
Overland Park, KS 66211
913-588-2229
On a scale from 0-10, how likely are you to recommend Kansas University Center for Advanced Reproductive Medicine to a friend?
Strongly recommend: 7Neutral: 3Don't recommend: 66.3
16 assessments
  • 44% Strongly recommend (9-10)
  • 19% Neutral (7-8)
  • 38% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
308
Annual Cycles National Avg.
344
16 assessments
0
Age
35
Treated
2015
Success with this Doc
No
Treatment
5 IUI, 1 IVF
Diagnosis
Male Factor
0
We went with this clinic [Kansas University Center for Advanced Reproductive Medicine] because we had a successful IUI previously to conceive our daughter. However, IVF is a whole other ballgame. Dr. Marsh did VERY little testing, only a saline sonogram to check my uterus. She did not complete new bloodwork or do any other sonograms to check for other potential issues. On the day of fresh transfer she was completely unable and or unwilling to answer questions about our embryos when we discovered there was only one that made it to blastocyst.
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Age
35
Treated
2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
Male Factor
0
Describe your experience with Kansas University Center for Advanced Reproductive Medicine.
This clinic has undergone MAJOR changes during 2015. Three doctors left as well as the head of their lab. To my knowledge Marsh is the only doctor who is actually board certified. I have used this clinic in some aspect since 2012 and have witnessed it slowly fall apart.
During treatment, did you feel like you were treated like a number or a human?
I voiced some serious concerns over treatment at one point and the nurse was not able to answer the questions. Dr. Marsh did call me back and took some time to explain her reasons for the treatment. Nurses for the most part were patient and kind.
Describe your experience with your nurse.
The nursing staff was wonderful (although this is important, I STRONGLY recommend not choosing a clinic based on the kindness of nurses. You want someone who gets you pregnant!)
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Courtney Marsh?
We went with this clinic because we had a successful IUI previously to conceive our daughter. However, IVF is a whole other ballgame. Dr. Marsh did VERY little testing, only a saline sonogram to check my uterus. She did not complete new bloodwork or do any other sonograms to check for other potential issues. On the day of fresh transfer she was completely unable and or unwilling to answer questions about our embryos when we discovered there was only one that made it to blastocyst. That transfer resulted in a chemical pregnancy. For our frozen transfer she only required two monitoring checks and told us our blastocyst looked "good." (Later we would find out from a VERY well respected dr that the same blastocyst had quite a few dead cells. I was likely to not result in pregnancy.) Overall I do not feel that Dr. Marsh was honest with us about chances for that pregnancy.
What one piece of advice would you give a prospective patient of Courtney Marsh?
I would STRONGLY recommend NOT using this doctor or clinic.
Describe the protocols Courtney Marsh used in your cycles and their degree of success.
I started with BC to line up my cycle with when the clinic would do retrievals. I then began injections of follistim, menopur, and ganirilex. After 10 days I took a trigger shot of Novarel and then had the egg retrieval. That evening I was on Medrol, Doxycycline, Estrogen, and Progesterone. Transfer was completed 5 days later. This cycle was a chemical pregnancy. For the FET I was on Estradiol for 20 days before starting Endometrim for 5 days and then the transfer. I also had estradiol patches to increase lining. This transfer was negative.
Describe your experience with your monitoring appointments.
Monitoring appointments were only done in the morning between 7-9 am. It was different every time I went whether you would wait for 5 minutes or 50.
Describe the costs associated with your care under Courtney Marsh.
A cycle of IVF was just under $10k without medication. A frozen cycle was a little over $4k without medication. All testing was a separate charge.
0
Doctor
Courtney Marsh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Kansas University Center for Advanced Reproductive Medicine
Overland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34
Treated
2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor
9
KU med specifically made us feel more like they were on our team than our previous clinic. There was no demand for money prior to being seen and our phone calls and emails were always answered in a timely manner...Weakness - complete communication-- Didn't have a full bladder when I went for an appt, no one told me this needed to be done. Sent consent for FET in 3x before they finally stopped asking for it. Didn't answer all my email questions, phone system is always out of date or no one will answer. At the time of IVF, we were supposed to be at the clinic at 6 AM. The door was locked and no one would answer the phone, until the nurse came down looking for us 15 minutes later. Lots of details that would have made it a little less stressful for us.
+ Read more
Age
34
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor
9
Describe your experience with Kansas University Center for Advanced Reproductive Medicine.
Strengths - Male Factor Infertility - working with Dr. Nangia in the Urology department along with the Dr. Marsh gave us the hope of having a biological child that our clinic in Tulsa told us we would never have. If it had not been for Dr. Nangia we would have never done a 2nd IVF cycle. Weakness - complete communication-- Didn't have a full bladder when I went for an appt, no one told me this needed to be done. Sent consent for FET in 3x before they finally stopped asking for it. Didn't answer all my email questions, phone system is always out of date or no one will answer. At the time of IVF, we were supposed to be at the clinic at 6 AM. The door was locked and no one would answer the phone, until the nurse came down looking for us 15 minutes later. Lots of details that would have made it a little less stressful for us.
During treatment, did you feel like you were treated like a number or a human?
KU med specifically made us feel more like they were on our team than our previous clinic. There was no demand for money prior to being seen and our phone calls and emails were always answered in a timely manner, not with a snippy response to use a antiquated "patient portal" and to quit calling the clinic.
Describe your experience with your nurse.
Jen Hope -- Totally saved the whole situation. Made sure we completely understood everything and worked with us on when we had to make the 4hr drive to the clinic for our ultrasounds. Raquel Chavez- Not in the office much, didn't answer my questions to the extent we needed prior to a procedure for me before our FET. Now we have a new person, Turri.. I have only dealt with her once.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Courtney Marsh?
Dr. Marsh expected me to have a good attitude... after going through the hell we went through at our first clinic I do NOT have a good attitude. I am NOT going to be optimistic or happy for them to poke and prod on me again for a bunch of money and another emotional catastrophe. Dr. Marsh is an excellent doctor, and had I not been through the first cycle at another clinic, I'd probably have glowing reviews... all in all though, definitely recommend, she cannot help my attitude, just made me feel worse when she would ask " is there something wrong?" YES!! There is something wrong... we are here and are hoping we don't get our hearts broken again! EVERYTHING IS WRONG!!!
What one piece of advice would you give a prospective patient of Courtney Marsh?
Get to know her better on your first visit.
Describe the costs associated with your care under Courtney Marsh.
The costs were less than what we experienced at the Tulsa Fertility Clinic by several thousand dollars and included more in the cost.
8
Doctor
Courtney Marsh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Kansas University Center for Advanced Reproductive Medicine
Overland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
38
Treated
2016
Success with this Doc
Yes
Treatment
4 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
0
Nurses kept forgetting that my wife and I were a same-sex couple, that she was going to go through egg retrieval and that I was going to carry the baby. The clinic was a bit of a circus. We'd show up at the time of our appointment and it was basically unpredictable whether we'd be seen on time, or how much time it would take.... My wife almost missed a cycle because they wrote my date of birth instead of hers in a baseline blood test they ordered for her to have on a Friday.
+ Read more
Age
38
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Professor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
0
Describe your experience with Kansas University Center for Advanced Reproductive Medicine.
Because the nursing staff was very disorganized, we did not have a great experience with this clinic. We do not know if our experience extends to the whole clinic or just to the staff who worked with Dr. Holoch. Either way, we would not recommend this clinic.
During treatment, did you feel like you were treated like a number or a human?
Dr. Holoch was always very kind and supportive.
Describe your experience with your nurse.
Dr. Holoch was great, but her staff was a disaster. Nurses kept forgetting that my wife and I were a same-sex couple, that she was going to go through egg retrieval and that I was going to carry the baby. The clinic was a bit of a circus. We'd show up at the time of our appointment and it was basically unpredictable whether we'd be seen on time, or how much time it would take. More than once, they ordered the wrong medications and/or forgot to order certain medications. If I had not been on top of things, I would have missed some of the medications I was supposed to take during the stimulation period. Our experience with this clinic was not great. If we had known this ahead of time, we would have selected a different clinic. We're not sure who is to blame--the doctor, the nursing/coordinating team, the system in place, or all of the above.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
How was your experience with Kristin Holoch?
Dr. Holoch was a great doctor--caring and compassionate. I never felt rushed during my appointments with her. Her explanations were also clear and easy to understand--she was talented at explaining complex concepts to patients without any medical background. I would recommend her to anyone experiencing infertility.
What one piece of advice would you give a prospective patient of Kristin Holoch?
I don't really have any advice to give. Dr. Holoch was great.
Describe the protocols Kristin Holoch used in your cycles and their degree of success.
I went through 3 unsuccessful IUIs with my own eggs with a different doctor who ended up leaving the KU Med clinic I went to. A few months later, thanks to funding we received from the Baby Quest Foundation, I was able to begin ovarian stimulation with Dr. Holoch in anticipation of going through IVF. Unfortunately, the stimulation was not successful. I only had 5 eggs, and my estrogen levels were low enough that Dr. Holoch did not think I would have more than 1 viable egg. She therefore recommended canceling the IVF and instead doing an IUI, which was not successful. I was then 37. My wife at the time was 28. Given the lack of success with my eggs, we decided to begin an IVF cycle with her eggs. She went through the stimulation and had 13 eggs retrieved, 11 of which were mature. We ended up with 5 fertilized eggs (with sperm from a donor), 2 of which gave us good embryos. We froze the embryos and 1 of them was transferred into my uterus a month later. This is how we had our son.
Describe the costs associated with your care under Kristin Holoch.
The canceled IVF cycle, the successful IVF cycle, and the egg transfer ended up costing about $15,000. This does not include any of the medicine.
8
Doctor
Kristin Holoch
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Kansas University Center for Advanced Reproductive Medicine
Overland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Recurrent Pregnancy Loss, Other
10
loved this clinic [KU Center for Advanced Reproductive Medicine]. The staff when you check in were always friendly and helpful. The ladies in the lab were wonderful. The nurses are great and would answer any questions they could. They sometimes have to break bad news and I felt very safe there. Overall I was extremely pleased with the whole staff.... My primary nurse was amazing. She was so friendly, bubbly and compassionate. She responded to my calls and emails very quickly and was wonderful to work with. Some of the other nurses I saw were wonderful as well. You begin to get to know them and they were always checking on me and seeing how things were going.
+ Read more
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Recurrent Pregnancy Loss, Other
10
Describe your experience with Kansas University Center for Advanced Reproductive Medicine.
I loved this clinic. The staff when you check in were always friendly and helpful. The ladies in the lab were wonderful. The nurses are great and would answer any questions they could. They sometimes have to break bad news and I felt very safe there. Overall I was extremely pleased with the whole staff.
During treatment, did you feel like you were treated like a number or a human?
Dr. Marsh was always involved in my treatments. The nurses would ask her questions and either the nurse would call back or Dr. Marsh herself. I felt like she really wanted to help me and always answered all my questions and listened to any information I had read about. I felt like she was in my corner and I was definitely treated individually.
Describe your experience with your nurse.
My primary nurse was amazing. She was so friendly, bubbly and compassionate. She responded to my calls and emails very quickly and was wonderful to work with. Some of the other nurses I saw were wonderful as well. You begin to get to know them and they were always checking on me and seeing how things were going.
How was your experience with Courtney Marsh?
Dr. Marsh was always willing to answer questions for me. She changed my treatment plan throughout different cycles as things changed. She would call me to discuss a change she wanted to make or if something didn't go as planned. I felt as if she was not in a hurry and wanted to make sure all my questions were answered. She would even meet with me sometimes to give me the next step information instead of the nurses from time to time. I really enjoyed being her patient and it was hard to leave. However, I was thrilled things worked out.
What one piece of advice would you give a prospective patient of Courtney Marsh?
Advocate for yourself and ask any questions you want.
Describe the protocols Courtney Marsh used in your cycles and their degree of success.
I had to jump straight into IVF with PGD. There was a lot of prep work before I was able to start my treatments. There were things that had to be done with my husband and my blood samples at an outside lab first. Once all that was complete, I started preparing for an egg retrieval. I took follistim and menopur until directed to stop. My dosage did change and increased over time as I was monitored. I then took the HCG injection to release the eggs and after the retrieval the embryos grew until day 5. The embroyologist took biopsied to send to our outside lab and the embryos were frozen. Once the results came back telling us which embryos were healthy, we started the prep for a transfer. I began using estrogen patches. Those didn't seem to work for me to build up my lining so they added in vaginal estrace three times a day. My lining didn't get thick enough so we cancelled the cycle. The next cycle I didn't use patches but used the three estrace pills a day and then we added in follistim injections. My lining got better, but we found that there was a certain point where it was as thick as it would get. We cancelled that cycle and decided to do another egg retrieval because my lining seemed to respond better with those meds. We did another retrieval and transferred one of my frozen embryos. I became pregnant but developed OHSS and then lost the baby. I had a D&C and got an infection. Once everything was clean and ready, I prepared again for a transfer. We used estrace vaginally, follistim injections and then progesterone. This pregnancy took and I am currently 34 weeks pregnant.
Describe the costs associated with your care under Courtney Marsh.
I believe my first full cycle was $13,000 and then my second cycle was $9,000. My final transfer was $2,500.
10
Doctor
Courtney Marsh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kansas University Center for Advanced Reproductive Medicine
Overland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
42
Treated
2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Other
10
The clinic is organized. Busy, but this is attributable to their solid reputation. I never waited longer than 15 minutes, and I felt like each team member was pulling for us. Also.... I'm confident KU has the best equipment and on-site facilities without the need to go elsewhere for procedures or scans.... IVF with ICSI and PGS testing (I'm over 40) Menopur, Follistim, Lupron, HCG trigger Natural cycle FET with HCG trigger and progesterone support (canceled medicated transfer because lining did not respond and I have a very regular 28-day cycle).
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Age
42
Treated
2016
Success with this Doc
No
Race
European
Income
$500K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Other
10
Describe your experience with Kansas University Center for Advanced Reproductive Medicine.
The clinic is organized. Busy, but this is attributable to their solid reputation. I never waited longer than 15 minutes, and I felt like each team member was pulling for us. Also, from speaking with friends who used other clinics, I'm confident KU has the best equipment and on-site facilities without the need to go elsewhere for procedures or scans.
During treatment, did you feel like you were treated like a number or a human?
Dr. Marsh is direct but has a compassionate demeanor. She cared about my emotional status throughout the process and even provided free guided meditation services with a nurse trained in this area. She took time to answer my questions without making me feel paranoid or like a bother.
Describe your experience with your nurse.
The nursing staff are top notch and always take whatever time necessary to explain treatment plans and listen to other concerns. Also, the ultrasound technicians are excellent.
How was your experience with Courtney Marsh?
Dr. Marsh is a pro. She noticed my uterine lining was responding oddly to the medications prior to my FET, so she took me off meds and ordered a natural cycle with HCG trigger. It worked. We only had 1 genetically normal embryo, and she was very careful to ensure all conditions were absolutely optimal. She also took extra time with me after implantation when I had 10 weeks of bleeding due to a subchorionic hemorrhage. She never made me feel like a bother. I've sent my best friends to her and am currently starting my second IVF cycle in hopes of having a sibling for the 8 month old daughter Dr. Marsh already gave us.
What one piece of advice would you give a prospective patient of Courtney Marsh?
Trust her.
Describe the protocols Courtney Marsh used in your cycles and their degree of success.
IVF with ICSI and PGS testing (I'm over 40) Menopur, Follistim, Lupron, HCG trigger Natural cycle FET with HCG trigger and progesterone support (canceled medicated transfer because lining did not respond and I have a very regular 28-day cycle).
Describe the costs associated with your care under Courtney Marsh.
I believe the IVF cycle cost approximately $12,500. Plus, we paid approximately $2,000 for my husband's sperm retrieval and ICSI. Medications were approximately $4,000. And, we did pgs testing. I cannot recall the cost for this.
10
Doctor
Courtney Marsh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kansas University Center for Advanced Reproductive Medicine
Overland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
22 - 23
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor, Other
9
It [Kansas University Center for Advanced Reproductive Medicine] is ran well and with very friendly staff. Any questions you had were answered and never made you feel silly for anything...getting a hold of the clinic over the phone can sometimes be a hassle. Once you are in the process tho, you are given an email to your nurse and can hear back and get responses pretty quickly. I would reccoment this clinic if you are in the area, for sure.
+ Read more
Age
22 - 23
Treated
2014 - 2015
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IVF
Diagnosis
Male Factor, Other
9
Describe your experience with Kansas University Center for Advanced Reproductive Medicine.
KU med is a very professional and clean clinic. It is ran well and with very friendly staff. Any questions you had were answered and never made you feel silly for anything. The only thing I can say is that getting a hold of the clinic over the phone can sometimes be a hassle. Once you are in the process tho, you are given an email to your nurse and can hear back and get responses pretty quickly. I would reccoment this clinic if you are in the area, for sure.
During treatment, did you feel like you were treated like a number or a human?
DR Milroy was very professional and compassionate, she never seemed to rush during her appointments and did take the time to explain the process before we got started. The staff were also very friendly and always seemed invested in us personally each visit, inquiring about how we were doing and all.
Describe your experience with your nurse.
Jen and the whole nursing staff were great! Jen was very compassionate and seemed so invested in our journey. She made us feel loved and cared for during the course of our treatments. Even through the set backs she was able to show she cared and sympathized for us. She was thorough in her teaching and explaining the process to us and elimating our fears. She celebrated our success as if she was as happy as we were and just overall was outstanding and met our expectations for a our nurse coordinator.
How was your experience with Colleen Milroy?
DR Milroy was very sweet and compassionate towards our situation. She had high hopes for us having success and a fast process. Unfortunately that wasn't the case and I think that threw her off a bit, given my age and no fertility issues (that have been diagnosed by labs or other sources) since we have male factor infertility we were expecting such set backs with me not responding to the stimulation meds. I think overall we achieved what we intended with Dr Milroy, which was a successful cycle and pregnancy which lead to having our daughter but I do feel like things could have been prevented / a better outcome had she and the coordinator made adjustments appropriately/timely in order to prevent my cycles being cancelled twice. I think being more aggressive with the meds once the issue had arose and not being timid about it would have possibly prevented this from happening. Once the first cycle was cancelled I feel like there could have been more drastic change in protocol for the next but rather it was only very minor and again timid throughout which lead to a second cancelled cycle.
What one piece of advice would you give a prospective patient of Colleen Milroy?
My advice for anyone going through treatment is, be your own advocate! Stand up for yourself make sure you and your Dr are on the same page with your treatment. Ultimately it is you putting all your hopes, dreams, tears, time, and money into this. Make sure everyone is working just as hard and fighting for it as you are.
Describe the protocols Colleen Milroy used in your cycles and their degree of success.
1st cycle- Agonist protocol with Menopur, follitstim and gannirilex. CANCELLED day 9 to poor response to stims. 2nd cycle- Agonist protocol again. Same medication, bumped doses by a quarter and still poor response, bumped a quarter again. CANCELLED CYCLE day 8/9 3rd cycle - CHANGED PROTOCOL Micro flare protocol. Menopur, follostim and micro dose Lupron. Stimmed for 14 days. 11eggs retrieved 10 mature 6 fertilized 1 5 day embryo and freeze FET with 5 day frozen embryo SUCCESSFUL transfer, pregnancy and birth of a baby girl.
Describe the costs associated with your care under Colleen Milroy.
$9,850 which included monitoring, egg retrieval (anesthesia included), icsi , and transfer. Medication was separate
9
Doctor
Colleen Milroy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Kansas University Center for Advanced Reproductive Medicine
Overland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
Treated
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Other, Unexplained
7
I also overheard a nurse [at Kansas University Center for Advanced Reproductive Medicine] comment that she was selling IVF when she was giving me our overview packet but she might have meant it in another way. Otherwise they are excellent and usually call back quite quickly and are accommodating with their hours...Some of the nurses were incredibly compassionate and answered my questions and some refused to give me any information during the ultrasound, saying it would be gone over later.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Other, Unexplained
7
Describe your experience with Kansas University Center for Advanced Reproductive Medicine.
Strengths is hours and having everything in one location. Weakness is timeliness only when it comes to IUI procedure. It is usually an hour after scheduled time which is hard to plan around and the waiting can cause anxiety
Describe your experience with the nursing staff.
Some of the nurses were incredibly compassionate and answered my questions and some refused to give me any information during the ultrasound, saying it would be gone over later. I also overheard a nurse comment that she was selling IVF when she was giving me our overview packet but she might have meant it in another way. Otherwise they are excellent and usually call back quite quickly and are accommodating with their hours
How was your experience with Kristin Holoch?
Our initial visit was very straightforward and a plan was developed. I think after that I had more concerns about discovering the true reason behind my infertility and multiple miscarriages and so far have no answers in that regard. Not sure if they don't explore as the treatments are all the same though. She has adjusted medication behind the scene but have not seen since first visit.
What one piece of advice would you give a prospective patient of Kristin Holoch?
Make sure you write out your questions up front and don't be afraid to ask as there is not time later on to go back over them with her.
Describe the protocols Kristin Holoch used in your cycles and their degree of success.
Medicated IUI cycle with clomid on cycle day 3-5, an ultrasound around day 12, an ovedril injection shot, and then prometrium for two weeks after insemination. Prometrium as I have had two miscarriages. For cycle two added additional medication, letrzole as I had one ultrasound showing small follicles and my second ultrasound showed they shrinked so started that for 5 days and by third ultrasound there was one mature follicle. Both cycles resulted in negative tests. On third cycle now
Describe the costs associated with your care under Kristin Holoch.
Medications ranged form 50-$100 dollars for each and I have taken four different types with each cycle. Ultrasounds are around $150 and I had to have three one cycle. Insemination is $650.
5
Doctor
Kristin Holoch
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Kansas University Center for Advanced Reproductive Medicine
Overland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
?
Treatment
5 IUI, IVF
Diagnosis
Other
7
Once in the office and even on the phone the nurses [at Kansas University Center for Advanced Reproductive Medicine] are very kind and compassionate...Trigger shots were not always called in when I went to pick up so ended up having to wait around pharmacy on 2 occasions...13k for ivf cycle to clinic Approximately 1k per iui cycle... The clinic has a kind and fun front desk staff. The financial coordinators explain costs up front and answer all questions frankly, which is a welcome so there's no surprise expenditures. When i had an issue with one staff member and expressed my experience to my nurse she was extremely concerned and understanding. I had a call later that afternoon from the office manager to discuss the situation.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
5 IUI, IVF
Diagnosis
Other
7
Describe your experience with Kansas University Center for Advanced Reproductive Medicine.
Billing is my biggest issue. Receiving numerous bills for physician and hospital charges were cumbersome to navigate. The clinic has a kind and fun front desk staff. The financial coordinators explain costs up front and answer all questions frankly, which is a welcome so there's no surprise expenditures. When i had an issue with one staff member and expressed my experience to my nurse she was extremely concerned and understanding. I had a call later that afternoon from the office manager to discuss the situation.
During treatment, did you feel like you were treated like a number or a human?
Dr. Marsh and her staff are compassionate and real. They have humor and understanding depending on the situation. I have felt like a number at times when calling the nurse line and asking questions relating to my specific situation and felt they were a little annoyed and were giving me “broad brush answers”.
Describe your experience with the nursing staff.
Once in the office and even on the phone the nurses are very kind and compassionate.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to consider drug intolerance
How was your experience with Courtney Marsh?
Understanding that the majority of people who end up seeking treatment from dr Marsh are not straight forward cases and I am NO exception, I feel like she’s pretty good at explaining course of treatment and options. I do however feel like sometimes she generalizes and has a hard time thinking outside of the box. Dr marsh took over for a doctor that moved away in the beginning of my care at the clinic and my initial meeting with her was disastrous. Since that first meeting I think her bedside manner has improved tremendously and she’s become much more personable and relaxed with her patient interactions.
What one piece of advice would you give a prospective patient of Courtney Marsh?
Advocate. Advocate. Advocate for yourself! Speak up!
Describe the costs associated with your care under Courtney Marsh.
13k for ivf cycle to clinic Approximately 1k per iui cycle
6
Doctor
Courtney Marsh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Kansas University Center for Advanced Reproductive Medicine
Overland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
Treated
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
0
Overall the nurses are friendly but disorganized. Don’t expect to have a personal relationship formed at this clinic with the staff [KU Med]. I certainly felt like another number not a human being trying to build a family.... I was disturbed that each nurse would have a different answer to my same question. During my second IUI the nurse laughed as she was in the middle of turkey basting me and said “oh I hope I did that right” .
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Age
Treated
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
0
Describe your experience with Kansas University Center for Advanced Reproductive Medicine.
Overall the nurses are friendly but disorganized. Don’t expect to have a personal relationship formed at this clinic with the staff. I certainly felt like another number not a human being trying to build a family.
During treatment, did you feel like you were treated like a number or a human?
I was only able to see Dr. Holloch one time at our initial consult. During each monthly visit I had a new nurse who clearly had not reviewed my file and did not ask the questions I had assumed would be important to know for my appointment. Ie mid sonogram would ask if I was in for egg retrieval’s or IUIs.
Describe your experience with the nursing staff.
The nursing staff were all over the place. Over 6 months at the clinic I never had the same nurse. I was disturbed that each nurse would have a different answer to my same question. During my second IUI the nurse laughed as she was in the middle of turkey basting me and said “oh I hope I did that right” .. me too since I just paid the receptionist over 600 dollars. Other nurses made promises that today was the day you would be making a baby - not a good thing to promise a desperate woman.
What specific things went wrong at this clinic?
  • Lost appointments
  • Provided conflicting information
How was your experience with Kristin Holoch?
Upon meeting Dr Holloch she was kind and compassionate. She provided my husband and I with our first feeling of hope to expand our family in a year. We were disappointed that it would be the only time we ever actually saw her over our treatment of 8 months. And we’re told the only way we would be able to see her would be to schedule an IVF consult.
What one piece of advice would you give a prospective patient of Kristin Holoch?
I would say to have done research. Know the important questions to ask, things to expects, and to discuss your expectations as patients with her.
Describe the protocols Kristin Holoch used in your cycles and their degree of success.
After reviewing my medical history and tests I had already completed through my obgyn at an attempt to discuss the factor causing my infertility. She determined the best plan was to have my husband complete two separate semen analysis - both which came back with “perfect” little swimmers. After ruling out make factor and knowing all my tests came back “normal” Dr. Holloch suggested we try 4 rounds of chlomid (50 mg) in our own aka take a pill everyday for a week then use our OPK at home kits to know the days we should be doing the baby dance. 4 months later no baby. Month 5 and 6 Dr. Holloch had planned to increase chlomid to 100 mg and start IUIS. Neither helped. Dr hollochs (aka her nurses) next recommendation was to schedule an IVF consult (for a small fee of 350$) with Dr Holloch as this was the “next best step and only solution” for my family.
Describe the costs associated with your care under Kristin Holoch.
600 dollars for one round of IUI. 200 dollars per sonogram before the IUI (this cost depends on your insurance, my insurance covered 60% of cost 200 is what I was still owed) 250 dollars for an initial consult. 350 dollars for IVF consult. My HSG test was quoted at up to 2500 dollars and thankfully insurance covered almost all of that. Each semen analysis was a couple hundred dollars (do not recall specific amount).
0
Doctor
Kristin Holoch
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Kansas University Center for Advanced Reproductive Medicine
Overland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
31
Treated
2015
Success with this Doc
Yes
Treatment
2 IUI, 3 IVF
Diagnosis
Anovulation, PCOS
10
The clinic [KU Center for Advanced Reproductive Medicine] is busy, but the staff is friendly and well organized. My only complaint is that wait times could be long for a blood work/sono appointment depending on the day and time. (Monday and Friday mornings especially) They offer appointments as early as 7:00/7:30 for working gals like myself, and on certain days of the week 6:30!
+ Read more
Age
31
Treated
2015
Success with this Doc
Yes
Race
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 3 IVF
Diagnosis
Anovulation, PCOS
10
Describe your experience with Kansas University Center for Advanced Reproductive Medicine.
The clinic is busy, but the staff is friendly and well organized. My only complaint is that wait times could be long for a blood work/sono appointment depending on the day and time. (Monday and Friday mornings especially) They offer appointments as early as 7:00/7:30 for working gals like myself, and on certain days of the week 6:30!
During treatment, did you feel like you were treated like a number or a human?
Dr Marsh had a great bedside manner. No complaints.
Describe your experience with your nurse.
The nursing staff is so amazing that I actually MISSED them when my care transferred to a regular OB for prenatal care. I can't say enough positive things about nurse, Jen!
How was your experience with Courtney Marsh?
She was the third doctor I had worked with, and I felt her level of care and attention was appropriate given my history of treatments. I'm polycystic but also have a thin lining issue. She thought outside the box with my protocol and I feel that is why I was finally able to achieve a pregnancy. At the point in my FET cycle when most Drs would have cancelled me for lining, Dr Marsh allowed my body to go a little longer on the meds to see if my lining would thicken, just at a slower pace than most patients. It worked!
Describe the protocols Courtney Marsh used in your cycles and their degree of success.
She allowed my body to develop a lining at its own (slow!) pace and adjusted my meds along the way.
Describe the costs associated with your care under Courtney Marsh.
I believe we paid about $12,000 for our IVF cycle with ICSI, and then another $5000 to a third party for PGS.
10
Doctor
Courtney Marsh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kansas University Center for Advanced Reproductive Medicine
Overland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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4
Age
40
Treated
2015
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, PCOS, Poor Egg Quality
4
Overall, they felt like a very young clinic [KU Med] and even though another doctor had been there for a while, they appeared to be changing methodologies...Turri was the main nurse and IVF coordinator. She was professional and all business. I sometimes needed her to re-explain or walk through Items again because she would fly through the instructions. It would have been nice to have been shown a little more compassion. The other nurses we interacted with for shots and during retrieval were warmer.
+ Read more
Age
40
Treated
2015
Success with this Doc
No
Race
Native American
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, PCOS, Poor Egg Quality
4
Describe your experience with Kansas University Center for Advanced Reproductive Medicine.
Overall, they felt like a very young clinic and even though another doctor had been there for a while, they appeared to be changing methodologies. Once we discovered SART reports, my husband and I felt they didn’t have the successes to continue with them.
During treatment, did you feel like you were treated like a number or a human?
Dr. Marsh was kind, empathetic and professional.
Describe your experience with your nurse.
Turri was the main nurse and IVF coordinator. She was professional and all business. I sometimes needed her to re-explain or walk through Items again because she would fly through the instructions. It would have been nice to have been shown a little more compassion. The other nurses we interacted with for shots and during retrieval were warmer.
How was your experience with Courtney Marsh?
Dr. Marsh was very professional and kind. However, after 3 cycles converted to IUIs and 1 retrieval that failed to make a blast, we felt that the entire practice and lab was too new and thought we could get better results at a more established clinic.
What one piece of advice would you give a prospective patient of Courtney Marsh?
One thing is make sure you get the office to agree to in-person consultations after a failed procedure. My husband and I had a hard time getting a time and a location to meet with Dr. Marsh after our failed retrieval.
7
Doctor
Courtney Marsh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Kansas University Center for Advanced Reproductive Medicine
Overland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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4
Age
27 - 28
Treated
2014 - 2015
Success with this Doc
No
Treatment
4 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage
4
I think the clinic [Kansas University Center for Advanced Reproductive Med-Overland Park] overall is an ok clinic. Im just not sure they are aggressive enough with treatments. They are textbook.... All of the ultrasound techs are very compassionate which is good because you see them alot. I only had a primary IVF nurse because I only ever did IVF. She was nice but easily aggravated. The blood lab ladies were always very nice.
+ Read more
Age
27 - 28
Treated
2014 - 2015
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
4 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage
4
Describe your experience with Kansas University Center for Advanced Reproductive Medicine.
I think the Kansas City area as a whole lacks enough Reproductive Endocrinologists. With as many couples seeking treatment as there are. This clinic as well as every other one in the area, they're just busy. And you are on there time.
Describe your experience with your nurse.
All of the ultrasound techs are very compassionate which is good because you see them alot. I only had a primary IVF nurse because I only ever did IVF. She was nice but easily aggravated. The blood lab ladies were always very nice.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Courtney Marsh?
Dr Courtney Marsh is the nicest Dr. She listens, she is compassionate. Now that being said. I think she isnt aggressive enough with her harder cases. She likes to follow the book and treat every case like a text book case, which infertility is definitely not text book.
What one piece of advice would you give a prospective patient of Courtney Marsh?
Not sure.
Describe the protocols Courtney Marsh used in your cycles and their degree of success.
Im DOR. Ive always been on the highest amount of meds for the longest they can push me. Usually 12-14 days. Ive always did 5 day transfers. With progesterone until 14dpt. With donor eggs the only thing we did differently was tried to endo scratch. Those results were never sent off to be tested.
Describe your experience with your monitoring appointments.
All ultra sound nurses are great
Describe the costs associated with your care under Courtney Marsh.
I believe it was 10-12 thousand. Not counting medication.
5
Doctor
Courtney Marsh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Kansas University Center for Advanced Reproductive Medicine
Overland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
PCOS
10
[The staff at Kansas University Center for Advanced Reproductive Medicine was] Quick in responding phone calls and emails. Call to follow up on days when they aren't working. Ensures the patients understand the treatment plan...It is a clean clinic. It is easy to find. Staff are always friendly and smiling...Femura- 1 round to try to get me to ovulate, unsuccessful treatment was changed. Gonal f injections with trigger shots-2 rounds, unsuccessful, treatment was changed Currently going through ivf
+ Read more
Age
27
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
PCOS
10
Describe your experience with Kansas University Center for Advanced Reproductive Medicine.
It is a clean clinic. It is easy to find. Staff are always friendly and smiling.
During treatment, did you feel like you were treated like a number or a human?
She took the time to get to know me and my husband. She has excellent bedside manner.
Describe your experience with the nursing staff.
Quick in responding phone calls and emails. Call to follow up on days when they aren't working. Ensures the patients understand the treatment plan
How was your experience with Courtney Marsh?
She is always listening and has an answer for any worry or question. I know she is there for me and I feel her support. She is like a cheerleader in wanting to have her patients be successful. She treats me like a friend rather than a patient.
What one piece of advice would you give a prospective patient of Courtney Marsh?
Write down questions ahead of time for the appointments
Describe the protocols Courtney Marsh used in your cycles and their degree of success.
Femura- 1 round to try to get me to ovulate, unsuccessful treatment was changed. Gonal f injections with trigger shots-2 rounds, unsuccessful, treatment was changed Currently going through ivf
10
Doctor
Courtney Marsh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kansas University Center for Advanced Reproductive Medicine
Overland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
30
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Male Factor, Unexplained
8
I feel like the staff at this clinic [Kansas University Center for Advanced Reproductive Medicine] do a very good job of making you feel welcome and comfortable. We are often put in a lot of really awkward situations, and a majority of the staff here have helped ease that discomfort!... Fan. Freaking. Tastic. Cannot say enough about how compassionate, and relatable, and friendly, and intelligent she [a nurse] is. She seriously makes the entire trip to the clinic so easy. Hands down the best nurse we've ever worked with!
+ Read more
Age
30
Treated
2016
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Male Factor, Unexplained
8
Describe your experience with Kansas University Center for Advanced Reproductive Medicine.
I feel like the staff at this clinic do a very good job of making you feel welcome and comfortable. We are often put in a lot of really awkward situations, and a majority of the staff here have helped ease that discomfort!
During treatment, did you feel like you were treated like a number or a human?
She was extremely thorough and to the point, yet very knowledgeable and friendly.
Describe your experience with your nurse.
Fan. Freaking. Tastic. Cannot say enough about how compassionate, and relatable, and friendly, and intelligent she is. She seriously makes the entire trip to the clinic so easy. Hands down the best nurse we've ever worked with!
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
How was your experience with Kristin Holoch?
I felt like she was very knowledgeable and respectful of our situation. She seemed interested in what we had to say, and what we had experienced up until our first appointment with her. She was friendly, down to earth, and extremely proactive.
What one piece of advice would you give a prospective patient of Kristin Holoch?
Write down all of your questions! She will answer them all!
Describe the costs associated with your care under Kristin Holoch.
General consultation appointment-$300 Sonogram-$187/ea IUI-$600 ($300 IUI, $300 Semen part) Bloodwork-Varies on testing.
8
Doctor
Kristin Holoch
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Kansas University Center for Advanced Reproductive Medicine
Overland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
32
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
PCOS, Other
9
They [the nursing staff at KU Center for Advanced Reproductive Medicine] were my shoulder to cry on when my IUI cycles failed. And when my insurance changes and my medications were $500.... Strengths: listens to what I expect out of my infertility journey. Good communication with staff. Prompt return phone calls. When I request an appoint he is always willing and able to listen, even if it's just a bitch session and complaining how expensive this all is. Weakness: telling me what plans B and C are of my plan A doesn't work out.
+ Read more
Age
32
Treated
2016
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
PCOS, Other
9
During treatment, did you feel like you were treated like a number or a human?
Dr. Lydic really takes the time to listen to what my goals and expectations are. If he has other thoughts he voices them. He allows me to control the path of my journey. I'm ready for IVF and he is very supportive of my decision and desire to have a child.
Describe your experience with the nursing staff.
They were my shoulder to cry on when my IUI cycles failed. And when my insurance changes and my medications were $500.
How was your experience with Michael L. Lydic?
Strengths: listens to what I expect out of my infertility journey. Good communication with staff. Prompt return phone calls. When I request an appoint he is always willing and able to listen, even if it's just a bitch session and complaining how expensive this all is. Weakness: telling me what plans B and C are of my plan A doesn't work out.
What one piece of advice would you give a prospective patient of Michael L. Lydic?
Don't go in having one plan. Listen to the doctor and come to a course of action you all are comfortable with.
Describe the costs associated with your care under Michael L. Lydic.
IUI was $500 each Meds around $1200
6
Doctor
Michael L. Lydic
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Kansas University Center for Advanced Reproductive Medicine
Overland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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4
Age
43 - 44
Treated
2014 - 2015
Success with this Doc
No
Treatment
1 IVF, Egg Freezing
Diagnosis
Uterine Fibroids
4
Most of the time they [staff Kansas University Center for Advanced Reproductive Medicine] treated me as a human, but the entire process lends more to feeling like a number... I'm not sure it's totally the clinic's fault, but because much is 'outsourced'--medications, genetic testing, etc. This information was not always clearly transferred from one party to the next.
+ Read more
Age
43 - 44
Treated
2014 - 2015
Success with this Doc
No
Race
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, Egg Freezing
Diagnosis
Uterine Fibroids
4
During treatment, did you feel like you were treated like a number or a human?
Most of the time they treated me as a human, but the entire process lends more to feeling like a number.
Describe your experience with your nurse.
She was fine when I was able to talk to her directly but this was often not the case so I often felt confused and 'on my own.'
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Sacha Krieg?
This doctor's name is Sacha Krieg, I believe, not how it's spelled above. She was very nice although I wish she'd gone over more of the risks on the hormone treatments and the likelihood (or not) of sucesss
What one piece of advice would you give a prospective patient of Sacha Krieg?
Ask questions and don't get your hopes up.
Describe the costs associated with your care under Sacha Krieg.
$13,000 for IVF (egg retrieval and transfer) $5,000+ for meds $1,500 genetic testing
3
Doctor
Sacha Krieg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Kansas University Center for Advanced Reproductive Medicine
Overland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less