Overlake Reproductive Health

Available Resources

Genetic counseling is not offered: Not OfferedAcupuncture is not offered: Not OfferedMental health counseling is not offered: Not OfferedNutrition counseling is not offered: Not OfferedAdministration of shots is not offered: Not OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Bellevue
11232 NE 15th St
Bellevue, WA 98004
(425) 646-4700
On a scale from 0-10, how likely are you to recommend Overlake Reproductive Health to a friend?
Strongly recommend: 2Neutral: 1Don't recommend: 35.2
6 assessments
  • 33% Strongly recommend (9-10)
  • 17% Neutral (7-8)
  • 50% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
157
Annual Cycles National Avg.
344
5.2
Average Doctor Score
2 doctors
6 assessments
8
Age
38 - 41
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
4 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, PCOS, Poor Egg Quality, Uterine Fibroids, Unexplained
8
I somewhat felt like they [staff at Overlake Reproductive Health] could have been pushing additional services (ie. buy the 3 for 2 package instead of the single package) on us, but in the blur and frustration of being infertile, part of that was on me to figure out where I drew the line. Additionally, for our donor cycle, we wanted to look at using my sister as a donor. There was a bit of resistance since her test results were borderline iffy, and the clinic definitely wanted to push their own donors in order to increase success rates. However, our donor didn't produce high quality eggs and was booted from the program. We were very lucky to get a successful pregnancy.
+ Read more
Age
38 - 41
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, PCOS, Poor Egg Quality, Uterine Fibroids, Unexplained
8
Describe your experience with Overlake Reproductive Health.
Good clinic - and since I had success, it is hard to describe them with a critical eye. I somewhat felt like they could have been pushing additional services (ie. buy the 3 for 2 package instead of the single package) on us, but in the blur and frustration of being infertile, part of that was on me to figure out where I drew the line. Additionally, for our donor cycle, we wanted to look at using my sister as a donor. There was a bit of resistance since her test results were borderline iffy, and the clinic definitely wanted to push their own donors in order to increase success rates. However, our donor didn't produce high quality eggs and was booted from the program. We were very lucky to get a successful pregnancy.
During treatment, did you feel like you were treated like a number or a human?
Dr. Johnson is quite animated and friendly. Since we had prior history, he was able to dive a little deeper into solving our fertility issues. I felt like he was able to take a deeper look at our issues than our previous clinic had. His approach leans quite heavy on testing and using various drugs & supplements for treatment.
Describe your experience with your nurse.
I got to know Jo over several years of treatment. She is extremely knowledgeable and always available to answer questions. The rest of the staff was very friendly as well and always willing to help when questions or issues came up.
How was your experience with Kevin Johnson?
Animated, friendly, knowledgeable.
What one piece of advice would you give a prospective patient of Kevin Johnson?
Try to set your expectations ahead of time. Meaning, know how far you want to go if you don't succeed the first time. I felt like it was hard for me to know when to say when after we'd invested so much with each cycle (4 own egg + 1 donor egg). And there was some question as to if the clinic/Dr. Johnson was a proponent of pushing for additional treatments.
Describe the protocols Kevin Johnson used in your cycles and their degree of success.
Dr. Johnson likes to use drugs! The cycles I had with him were quite different from my first cycle at a different clinic. I was popping a lot of pills and was maxed out on the stim meds. We did 3 cycles, and I think we tried a variety of strategies with each one.
Describe the costs associated with your care under Kevin Johnson.
We signed up for the 3 for 2 plan and used all own egg retrieval - cost was around $30k without meds. We used one single cycle with donor egg - cost (I think) was around $17k + meds
8
Doctor
Kevin Johnson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Overlake Reproductive Health
Bellevue
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
30 - 31
Treated
2013 - 2014
Success with this Doc
No
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
0
I would NOT recommend this clinic [Overlake]....Nurses are cold and will not answer your questions. It's hard to get a hold of them. Front desk was unprofessional. We received bills...where we kept getting additional charges AFTER we paid our bill....If you have any questions to billing, you get voicemail or redirected to a 3rd party company who has no idea what's going on...At one point, we waited for 45 minutes just to ask her [nurse practitioner] about a medication that I was taking. She did not explain things well and just gave a handout.
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Age
30 - 31
Treated
2013 - 2014
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
0
Describe your experience with Overlake Reproductive Health.
I would NOT recommend this clinic. The doctor was very personable and explained the plan of care. However: You will not see your doctor during all of the procedures. Nurses are cold and will not answer your questions. It's hard to get a hold of them. Front desk was unprofessional. We received bills (and our insurance covered most of it, thank goodness) where we kept getting additional charges AFTER we paid our bill. They said that they were adjusting the price. If you have any questions to billing, you get voicemail or redirected to a 3rd party company who has no idea what's going on. Go to a clinic where: the doctor will see you and do all of your ultrasounds, follicle checks, follow ups with you Professional front desk Nurses who will answer your every question within 24 hours either through a phone call or email honest billing practices We found all of these and we were very happy. We even thanked our new clinic during the procedure before we did the transfer because it made us feel at ease with whatever the outcome might be. Don't go to Overlake.
During treatment, did you feel like you were treated like a number or a human?
He established good rapport during the initial consultation. However, he was barely seen during most of the procedures.
Describe your experience with your nurse.
The nurse practitioner was very cold and brief; did not smile the entire time we worked with her. She seemed to be busy all the time and overbooked that she did not have time to answer any questions. At one point, we waited for 45 minutes just to ask her about a medication that I was taking. She did not explain things well and just gave a handout. When you're paying so much money and dealing with infertility, that's the last thing that you need. What you want is someone to answer all of your questions to appease your worries and concerns. There are so many things that are unknown about infertility and all of the procedures. Most of the time, you and your husband/partner will be new to all of the terms and procedures. We would try to call and it would take a few days to get a call back from her. I always got bruises from my blood draws. For someone going through treatments, you know how many blood draws you're required to do. They had a student doing my blood draw every time i was there and they just kept poking me and not getting through my vein. Again, if i'm paying a LOT of money for fertility treatments, I expect a qualified and experienced staff to do my procedures. During my IUI, the NP did not ask me to fill up my bladder before the procedure. After reading NIH research articles and going to other clinics, I realized that doing so would have given the NP/doctor a better view of my uterus so he/she can transfer the embryo in the most optimum spot. No such instructions were given to me during both IUIs. The front desk was very unprofessional. Again, infertility is such an isolating, heartbreaking, and painful situation to be in. The last thing that you want to deal with is a front desk person refusing to help you schedule your next appointment so you can make it to work. Front desk who would dress professionally and not play clubbing music in the clinic and talk about how drunk they got the night before. At one point, knowing that i need to get an early appointment so i can make it to work, I grabbed the earliest appointment weeks in advance. We found out later that I need to do a different procedure instead but still seeing the same nurse. So we tried to change it with the front desk. She said that there are no appointments available EVEN THOUGH all she had to do is to swap the procedure with the appointment that I already made. After explaining and arguing with her, she agreed. Seriously, just to make an appointment?
What specific things went wrong at this clinic?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
How was your experience with Khurram Rehman?
We had a good experience during the initial interview. I felt like he was trustworthy and we had a good understanding of our plan after our initial appointment, but that was the extent of our satisfaction. We barely saw him during all of our procedures. The check-ups and procedures were done by a nurse practitioner. After doing more research (not blogs, NIH research articles that are randomized controlled trials), we realized that our nurse did not do the procedure correctly. Of course, as with any fertility treatments, there are so many factors that we can't say for certain that that's the reason why it did not work. However, it would've been nice if they could have done the best that they could with what they can control.
What one piece of advice would you give a prospective patient of Khurram Rehman?
I would suggest going to another clinic where you are not treated like just a number. Where the doctor takes time to do all of the procedures with you and who will monitor your follicle counts, etc, every other day. You are paying a LOT of money for these fertility treatments after all!
Describe the protocols Khurram Rehman used in your cycles and their degree of success.
2 IUI cycles with clomid
Describe the costs associated with your care under Khurram Rehman.
I don't remember all of the costs but they were different from what was explained to us during our financial appointment. We kept getting adjust charges for bills that we have already paid. We tried contacting billing because the actual charges for the procedures kept changing but getting a hold of them was really hard. It seemed like they outsourced it to a 3rd party billing or they were just not answering our calls for inquiries. We gave up and just paid everything that the insurance would not pay.
0
Doctor
Khurram Rehman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Overlake Reproductive Health
Bellevue
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
35
Treated
2010
Success with this Doc
No
Treatment
5 IUI, 3 IVF, 3 Embryo Freezing
Diagnosis
Male Factor, PCOS
0
The nurses [at Overlake Reproductive Health] were much better than Dr. Johnson. However some of their policies are absolutely ridiculous and most likely part of Dr. Johnson's protocol and policy is not something the nurses decide but rather have to ensure are followed. When I asked for a copy of my file they charged me for it. That to me seems very unethical when I pay top dollar to see this clinic and this doctor
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Age
35
Treated
2010
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI, 3 IVF, 3 Embryo Freezing
Diagnosis
Male Factor, PCOS
0
Describe your experience with Overlake Reproductive Health.
After changing doctors and clinics I realize how on organized and unprofessional this clinic is compared to the one I'm seeing now but at the time they seemed OK and like any other doctor you would see not a specialized clinic where people are paying top dollar for treatment
During treatment, did you feel like you were treated like a number or a human?
Because he did not give me specialized care and since he couldn't figure out my issue from testing me he said I had "borderline PCOS" which I found out later isn't even possible!
Describe your experience with your nurse.
The nurses were much better than Dr. Johnson. However some of their policies are absolutely ridiculous and most likely part of Dr. Johnson's protocol and policy is not something the nurses decide but rather have to ensure are followed. When I asked for a copy of my file they charged me for it. That to me seems very unethical when I pay top dollar to see this clinic and this doctor
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Kevin Johnson?
It was the worst experience I've ever had with any kind of doctor. He lied on the forms he filled out about our consultation and put things in my consultation paperwork that never happened when I met him and that he never told me. He knew my husband had a stricture in his urethra but still had us do our UI cycles knowing that my husband's volume of ejaculate was likely not enough to produce enough sperm
What one piece of advice would you give a prospective patient of Kevin Johnson?
Change doctors immediately.
Describe the protocols Kevin Johnson used in your cycles and their degree of success.
I wish I understood his protocols because after we went through our UI cycles it became very obvious that he was just grasping at straws's when the issue had nothing to do with me and everything to do with my husband and the fact that he needed surgery
Describe the costs associated with your care under Kevin Johnson.
Every service they provided had a buy three get one free in Vance which only works if you're extremely rich
0
Doctor
Kevin Johnson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Overlake Reproductive Health
Bellevue
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
38 - 39
Treated
2013 - 2014
Success with this Doc
No
Treatment
6 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
3
Although I had a blood draw, my pre cycle infectious disease panel was never run and to make things worse, nobody caught onto this despite me doing 2 IVF cycles. I only found out when trying to request records for my new clinic. Additionally, it took nearly a month for my records to get sent to the new clinic
+ Read more
Age
38 - 39
Treated
2013 - 2014
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
3
Describe your experience with Overlake Reproductive Health.
Boutique clinic with private parking lot in suburban area. Waiting room often very full, small space
During treatment, did you feel like you were treated like a number or a human?
Dr Rehman was very courteous and had a great sense of humor. My somewhat negative review of the clinic is not based on my limited dealings with him but rather the clinic and its approach in general.
Describe your experience with your nurse.
Jo is very efficient, scans were over quickly. As far as the rest of the staff, there seemed to be a lot of turnover
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
How was your experience with Khurram Rehman?
I only met with Dr Rehman twice, though he did do one of my retrievals. On all occasions he was courteous, kind, and helpful. My experiences working with him directly were positive.
What one piece of advice would you give a prospective patient of Khurram Rehman?
Just realize that the Dr is not the person you will see on most of your visits. While he is great, the process and administration may leave something to be desired.
Describe the protocols Khurram Rehman used in your cycles and their degree of success.
Femara/Flare was the first, and the 2nd was Antagonist. In both cases I was put on the highest doses possible based on my AMH levels, despite being young-ish at 38. I was told this was what I needed to stipulate the ovaries. I also used a Nuvaring before starting both cycles. I did not respond very well to either protocol.
Describe the costs associated with your care under Khurram Rehman.
All was covered by insurance so not sure
5
Doctor
Khurram Rehman
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Overlake Reproductive Health
Bellevue
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
10
love love love the nurses, especially Jubilee [at Overlake Reproductive Health]! She always answers my questions in a timely manor. All my blood work had been done with compassion.... The one complaint I have is that I don't remember them communicating to me that their lab is not contracted with my insurance at all so we were a little surprised that my husbands seman analysis couldn't even be submitted. It's really a drop in the bucket compared to what we're paying for our IVF but I would have like to be prepared. Other than that, we've had great communication and easy appointment scheduling.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Overlake Reproductive Health.
The one complaint I have is that I don't remember them communicating to me that their lab is not contracted with my insurance at all so we were a little surprised that my husbands seman analysis couldn't even be submitted. It's really a drop in the bucket compared to what we're paying for our IVF but I would have like to be prepared. Other than that, we've had great communication and easy appointment scheduling.
During treatment, did you feel like you were treated like a number or a human?
Very caring, great bed side manor. I've always felt very relaxed.
Describe your experience with your nurse.
I love love love the nurses, especially Jubilee! She always answers my questions in a timely manor. All my blood work had been done with compassion.
How was your experience with Khurram Rehman?
I've always been very impressed with my care. I'm in the middle of egg donor IVF so I still don't know the outcome. He's all the risks and the possible negative outcome so we're prepared if our transfer isn't a success because it is a real possibility.
What one piece of advice would you give a prospective patient of Khurram Rehman?
He's very to the point. Kind and great with patients but he doesn't mess around with extra "fluff"
Describe the protocols Khurram Rehman used in your cycles and their degree of success.
I was evaluated for an increased risk for a blood clot so he is communication with a hemitologist to determine if there are any protocols or medications I need to take.
Describe the costs associated with your care under Khurram Rehman.
I researched cost in my area and they were right on target
10
Doctor
Khurram Rehman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Overlake Reproductive Health
Bellevue
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Unexplained
10
While I would highly recommend the clinic, doctors, nurses and staff, I was not impressed with their billing department. Getting a refund took numerous phone calls and months of nagging...Dr. Rehmanwas very reassuring, I always walked out of appointments feeling upbeat and positive about our next steps my husband is a doctor too and liked that Dr. Rehman was able to explain it all more in depth to him since he has a medical background
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
10
Describe your experience with Overlake Reproductive Health.
While I would highly recommend the clinic, doctors, nurses and staff, I was not imoressed with their billing department. Getting a refund took numerous phone calls and months of nagging
During treatment, did you feel like you were treated like a number or a human?
Dr. Rehmanwas very reassuring, I always walked out of appointments feeling upbeat and positive about our next steps my husband is a doctor too and liked that Dr. Rehman was able to explain it all more in depth to him since he has a medical background
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
Describe the protocols Khurram Rehman used in your cycles and their degree of success.
Our first cycle was Clomid on its own which was negative. Next cycle was Letrozole followed by an IUI which was successful
Describe the costs associated with your care under Khurram Rehman.
We did the discount IUI program, which was $2400 for 3 rounds of IUI. testing was out of pocket
10
Doctor
Khurram Rehman
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Overlake Reproductive Health
Bellevue
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less