Describe your experience with Quillen Fertility and Women's Services (ETSU).
This clinic is centrally located near the hospital where testing and procedures are done. I've had no problems getting in to see my provider and scheduling appointments to be seen within a reasonable amount of time. One downside is having to go off-site for lab work and blood draws. I'm not sure if this is true for all infertility clinics, but there has been some instances in confusion about cost and coverage - I commonly have to call multiple places to get quotes to figure out just how expensive a test or procedure will be. While I have not gone through IVF, there was a clear breakdown of costs that was provided to me for that service. This clinic also does not widely publish some of their variety of services or protocols, similar to what I've seen at other clinics.
During treatment, did you feel like you were treated like a number or a human?
Dr. Ransom and his clinic is the primary infertility practice in the Tri-Cities area. At times, he was very compassionate and took time to explain things. During other visits, he was short and very to-the-point, without providing a lot of explanation. This was frustrating. I also struggled when dealing with his staff. Certain nurses handle his surgery scheduling only, but don't know about in-office practices. I always felt like I was being passed from one person to another and didn't always feel confident in the level of knowledge of the office staff or in their level of compassion.
Describe your experience with your nurse.
The staff I worked with was a little inconsistent in terms of the care they provided. I worked with Jeanine on coverage issues; she was not always very patient with my questions (despite this being the first time I had to seek care outside of my benefits coverage). I also worked with Michelle, the nurse who schedules all of Dr. Ransom's surgeries with the local hospital (FWCH). Michelle did not always appear to have a clear knowledge of what was going on, which sometimes gave me pause. When I call to speak with her, she consistently needs to check with other office staff members before being able to answer my questions and commonly seems to fully understand what's going on with my treatment.
What specific things went wrong at this clinic?
- Failed to call with results
- Failed to order appropriate test
- Provided conflicting information
How was your experience with Mark Ransom?
Dr. Ransom is very knowledgeable. He takes time to explain things. My one issue is that he sometimes makes a recommendation but does not thoroughly provide rationale to the patient. I try to be very educated during appointments, and sometimes I lost a little trust because he would not give me all the information or background. I also wish he would give me more details related to treatment plans.
What one piece of advice would you give a prospective patient of Mark Ransom?
If you go to see Dr. Ransom, take lots of notes and come with questions because the office is not going to provide you with patient pamphlets or info sheets. He also left a lot of the "driving" of things to happen to me as the patient, so just be aware that it will be up to you to keep things moving forward, especially in the preliminary stages.
Describe the costs associated with your care under Mark Ransom.
My office visits and most labs and diagnostic procedures were covered by insurance, so I was only responsible for paying my co-pay. IVF is not covered by my plan and I was told to plan on having at least $13,000 up front before proceeding with scheduling anything related to IVF. I did have some bad experiences with out-of-pocket costs at the hospital where Dr. Ransom does some of his outpatient testing. I was scheduled for a hysteroscopic septum resection and despite my insurance having pre-approved the procedure as medically necessary, I was told that the claim would likely be rejected. When I inquired to what my total costs would be for this outpatient procedure without insurance, I was quoted at over $25,000. As a result, I had to cancel the procedure. I'm not sure what was driving this cost up, but it did seem incredibly high.