REACH

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Charlotte
1524 East Morehead Street
Charlotte, NC 28207
888.551.0874
Cornelius
19475 Old Jetton Road
Cornelius, NC 28031
888-551-0874
On a scale from 0-10, how likely are you to recommend REACH to a friend?
Strongly recommend: 12Neutral: 2Don't recommend: 67.9
20 assessments
  • 60% Strongly recommend (9-10)
  • 10% Neutral (7-8)
  • 30% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
807
Annual Cycles National Avg.
344
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20 assessments
10
Age
30 - 34
Treated
2012 - 2016
Success with this Doc
Yes
Treatment
4 IUI, 2 IVF
Diagnosis
Anovulation, PCOS, Poor Egg Quality
10
Stephanie (IVF coordinator) and Melissa (IUI, etc.) are extremely caring, professional and wonderful nurses. They understand both the medical and emotional aspects of fertility treatment and are an amazing asset to REACH...[For monitoring appointments] you wait in line, get paperwork, go for either blood work first or ultrasound first. It's a quick appointment and if you need to get into your workplace, this is great. This is not the time to ask questions of your nursing team.
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Age
30 - 34
Treated
2012 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 2 IVF
Diagnosis
Anovulation, PCOS, Poor Egg Quality
10
Describe your experience with REACH.
It is modern and updated. Clean with state of the art equipment.
During treatment, did you feel like you were treated like a number or a human?
In the beginning, I felt like I was just a number going through the steps. However, the longer I was in treatment and got to know both Dr. Katz and the amazing nursing team, I began to feel more like a human.
Describe your experience with your nurse.
Stephanie (IVF coordinator) and Melissa (IUI, etc.) are extremely caring, professional and wonderful nurses. They understand both the medical and emotional aspects of fertility treatment and are an amazing asset to REACH.
How was your experience with Seth Katz?
Dr. Katz is very personable. He is understanding of the emotional, physical and financial toll fertility treatment can take on a person and couple. He is very knowledgeable about different medical conditions and honest about potential outcomes. He is no nonsense, which I appreciate.
What one piece of advice would you give a prospective patient of Seth Katz?
If you have a question, ask. Don't be embarrassed or ashamed that you need something clarified or explained differently.
Describe the protocols Seth Katz used in your cycles and their degree of success.
First, we tried three cycles of injections and timed intercourse. Next, we tried two cycles of injections and IUI. My gut said it was time to move on and Dr. Katz agreed. Then, we did an IVF cycle with retrieval and intent to freeze. Unfortunately, none of my embryos make it far enough for freezing. Finally, Dr. Katz presented my case to his fellow doctors and decided to alter my medications and do another cycle without egg donation. Even though other doctors in the practice felt my first IVF cycle was a clear indication that my eggs were of poor quality and unable to be successful in the future, he wasn't convinced. We proceeded with a new, aggressive protocol. The result was four embryos that made it to freezing. All four were thawed and transferred (also a risky decision) and today I have one amazing and healthy daughter. Today, we are trying for another child. We began with two IUIs. One resulted in a negative and one in a six-week miscarriage (likely due to poor egg quality). We are currently in the process of beginning another round of IVF.
Describe your experience with your monitoring appointments.
You wait in line, get paperwork, go for either blood work first or ultrasound first. It's a quick appointment and if you need to get into your workplace, this is great. This is not the time to ask questions of your nursing team.
Describe the costs associated with your care under Seth Katz.
Fertility treatment is VERY expensive. IUI was approximately $2000 including medication (purchased elsewhere). IVF was approximately $12000 for all procedures, tests, appointments and medication (purchased from a separate place).
10
Doctor
Seth Katz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
29
Treated
2015
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
3
REACH is a very popular clinic in Charlotte and was used by several of my coworkers. Since it is such a large and bust clinic I really felt like just a number and that no one knew who I was. There are many doctors on staff and they operate with more of a team approach, which contributes to feeling like no one knows who you are. Each doctor varied widely in how much information they would give you in an appointment for monitoring.
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Age
29
Treated
2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
3
Describe your experience with REACH.
REACH is a very popular clinic in Charlotte and was used by several of my coworkers. Since it is such a large and bust clinic I really felt like just a number and that no one knew who I was. There are many doctors on staff and they operate with more of a team approach, which contributes to feeling like no one knows who you are. Each doctor varied widely in how much information they would give you in an appointment for monitoring.
During treatment, did you feel like you were treated like a number or a human?
Very rare to actually see Dr. Katz for an appointment. Saw multiple doctors during my time at REACH for monitoring. During my time at REACH (for all testing and 3 IUI's) I only saw Dr. Katz 3 times. Since the doctor's varied so much for monitoring the experience at each visit was different and no one actually knew me.
Describe your experience with your nurse.
Most of my contact was with Melissa. She appeared organized but my main contact with her was over the phone.
How was your experience with Seth Katz?
Dr. Katz was always kind and straightforward during appointments. He told lots of stories of previous patients to give examples.
What one piece of advice would you give a prospective patient of Seth Katz?
Ask lots of questions and advocate for yourself.
Describe the protocols Seth Katz used in your cycles and their degree of success.
During my time under Dr. Katz's care I completed three medicated cycles. Since I ovulate on my own and our diagnosis is Male Factor Infertility it was recommended we skip timed intercourse and go right to IUI. A low dose of Letrozole was used for each cycle. Dr. Katz picked this over Clomid based on side effects. My spouse was put on Clomid and a fertility blend vitamin to attempt to treat his Male Factor Infertility. I responded well to Letrozole each time (2-3 follicles) and and IUI was completed. Post wash numbers for the IUI's were never at the 10 million they were wanting. All cycles resulted in BFN.
Describe the costs associated with your care under Seth Katz.
Each IUI cycle cost around $1,500. All testing was put towards my insurance deductible.
3
Doctor
Seth Katz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
25 - 28
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS, Other
6
REACH charges extra fees called "cycle management fees," which are not billable to insurance, even if the patient has insurance. Over the 4 years I was at REACH for treatment, the fees increased and were added to procedures that previously did not have cycle management fees. Despite the fact that I have paid every bill in a timely manner, I had an impromptu IUI which was scheduled by Dr. Wing canceled because the cycle management fee hadn't been paid (I only had two days notice and was waiting to see if insurance would pay for the IUI before I paid the extra fee). When I discussed this with the head financial person after the fact, she said they are not able to make an exception for me despite my history of prompt payment over the four years I have been a patient. This definitely made me feel like a number.
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Age
25 - 28
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS, Other
6
Describe your experience with REACH.
REACH has several good doctors with a lot of experience. Most lab results are provided same day, as the lab is in house. However, I feel like they have too many patients and have set policies/procedures that make patients feel like a numbers vs. an individual. Monitoring is usually not performed by your own doctor and there are extra fees called "cycle management fees" which are not billable to insurance even if you have insurance. It is hard to get financial questions answered, and the financial counselors often would not call me back unless they needed to collect money from me. Billing was a nightmare at REACH, I received several incorrect bills, and there was even an incident of my insurance company being charged for a visit with another patient.
During treatment, did you feel like you were treated like a number or a human?
I rarely got to see my own physician for monitoring at REACH. This resulted in me having questions that either went unanswered or that I had to directly email Dr. Wing about. When I did call the nurses with a question, I often felt like my questions were not welcome. Additionally, REACH charges extra fees called "cycle management fees," which are not billable to insurance, even if the patient has insurance. Over the 4 years I was at REACH for treatment, the fees increased and were added to procedures that previously did not have cycle management fees. Despite the fact that I have paid every bill in a timely manner, I had an impromptu IUI which was scheduled by Dr. Wing canceled because the cycle management fee hadn't been paid (I only had two days notice and was waiting to see if insurance would pay for the IUI before I paid the extra fee). When I discussed this with the head financial person after the fact, she said they are not able to make an exception for me despite my history of prompt payment over the four years I have been a patient. This definitely made me feel like a number.
Describe your experience with your nurse.
Denise (non-IVF nurse) was awesome. She did a good job relaying information to me and going back to Dr. Wing when I had questions. Mary H. (IVF nurse) was a little more challenging to deal with. I felt like I had to stay on top of her to send prescriptions to my pharmacy, I felt like my questions were not always received well, and often times, she would have another nurse call me back (I'm assuming because she is the nurse manager and was busy, but I would've preferred consistency).
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Canceled a cycle due to clinic error
How was your experience with Richard Wing?
Dr. Wing has a mountain of experience, which is invaluable when going through fertility treatment. He is a good surgeon - I had a successful hysteroscopy for a septate uterus as well as one egg retrieval with him. When I first started pursuing fertility treatment, the treatment plan was very clearly laid out. When cycles continued to be unsuccessful, Dr. Wing was actionable about moving to a different protocol or procedure altogether. After my first successful pregnancy, I resumed treatment with Dr. Wing when trying to conceive another child. However, FETs were not successful and I kept having allergic reactions to one of the medications used, but we could not figure out which one. After two failed cycles, I felt like Dr. Wing left more of the decisions up to us vs. what he recommended, which isn't necessarily what I want while navigating fertility treatment. There were two occasions where Dr. Wing was out of town for 2-3 consecutive weeks and I had something bad happen - an ectopic pregnancy requiring methotrexate and a chemical pregnancy after an FET. Both times, I felt like I was passed from doctor to doctor in the practice, at a time when I needed my doctor most. I provided that feedback to Dr. Wing, and he did try to make an effort to see me personally for monitoring (vs. sending me through the normal monitoring shop), which made me feel like he cared about me as a patient.
What one piece of advice would you give a prospective patient of Richard Wing?
Dr. Wing doesn't have the best bedside manner, but if you can look past that and try to connect with him about anything, it will likely be worth it.
Describe the protocols Richard Wing used in your cycles and their degree of success.
My first cycle was letrozole only, but was cancelled because I did not respond and ovulated prematurely. My second and third cycles were letrozole + follistim + ovidrel + IUI + crinone and were both unsuccessful. My next cycle was a birth control + gonadotropin + ganirelix IVF cycle that resulted in retrieving 25 eggs and freezing 8 embryos. All embryos were frozen to prevent OHSS. My first frozen transfer (birth control + Lupron + estrogen patches + progesterone shots + crinone + doxycycline + medrol) was successful and resulted in a singleton pregnancy and live birth. A year and half later, my next transfer following the same protocol resulted in a negative pregnancy test and severe allergic reaction for me. Two months later, my next transfer (which eliminated crinone and used Cipro instead of doxycycline) resulted in a chemical pregnancy and another allergic reaction. I wanted to take time off from FETs and had one natural cycle IUI, which was not successful and then one injectable intercourse cycle, which resulted in pregnancy.
Describe your experience with your monitoring appointments.
I did not enjoy monitoring. I felt like a number and rarely got to see my own doctor.
Describe the costs associated with your care under Richard Wing.
Everything was billable to insurance according to my plan, except cycle management fees. These fees are $160 per cycle for ovulation induction and/or IUI, $600 for fresh IVF, $425 for a FET.
6
Doctor
Richard Wing
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
33
Treated
2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor, Poor Egg Quality
9
REACH is a very busy clinic. They primarily use an online portal for communication which can be accessed at any time and is efficient. Once you start a cycle, your appointments are very regimented. REACH does have an onsite surgery clinic and IVF lab so most of your procedures will be done there. The staff in the onsite surgery facility are awesome and so caring. My main challenge was with the billing department as the invoices do not contain details of what is being billed; however, this improved throughout our time at REACH.
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Age
33
Treated
2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor, Poor Egg Quality
9
Describe your experience with REACH.
REACH is a very busy clinic. They primarily use an online portal for communication which can be accessed at any time and is efficient. Once you start a cycle, your appointments are very regimented. REACH does have an onsite surgery clinic and IVF lab so most of your procedures will be done there. The staff in the onsite surgery facility are awesome and so caring. My main challenge was with the billing department as the invoices do not contain details of what is being billed; however, this improved throughout our time at REACH.
During treatment, did you feel like you were treated like a number or a human?
When ever we met with Dr. Whelan, both my husband and I were satisfied with our experience. Dr. Whelan was very through from our first meeting with him and spent as much time with us as required. We never felt rushed or that he wasn't willing to answer our questions. My feeling is because REACH is such a busy practice, many times at follow up appointments, we would have the same conversations or information provided. For some patients that may not be as clear on the process/issue/procedures, this may be helpful but it left me feeling at times as if I was just a "case" and not a person. Additionally, at times the nurse coordinators weren't completely informed of our discussions with Dr. Whelan which would at times lead to confusion about the plan of treatment.
Describe your experience with your nurse.
The nursing staff at REACH was available via the portal or triage line and responsive. You will be assigned a primary team based on your physician, however, at times you may be contacted by other staff. Melissa and Veronica work primarily with Dr. Whelan and would always respond to my questions (even small ones) within the same day. Melissa is very organized and in fact, during our first cycle, Dr. Whelan advised we could start the process the same day we were in for a follow up appointment. She worked in my saline sonogram, consent review, lab work, injection training and ordered meds all while we were in the office that day so that we didn't have to come back or delay the cycle. We were extremely grateful she made it work for us!
How was your experience with Joseph Whelan?
Dr. Whelan was very through from our first meeting with him and spent as much time with us as required. We never felt rushed or that he wasn't willing to answer our questions. Our experience with Dr. Whelan was that at times we may have had to wait a bit to see him, but he would spend as much time with us as we needed. His approach is very factual and realistic, which my husband and I appreciated.
What one piece of advice would you give a prospective patient of Joseph Whelan?
If you are a patient at REACH, do not expect to see your primary doctor once you start monitoring as they work as a team on rotation for monitoring. Your primary doctor will perform your embryo transfers and other procedures but may not perform your egg retrieval depending on your scheduled retrieval date. In addition, most of your communication once you start your cycle will go through your nursing team.
Describe the protocols Joseph Whelan used in your cycles and their degree of success.
IVF cycle # 1: oral BC suppression, gonal-f, low dose hcg, cetrotide and ovidrel trigger. Resulted in 10 eggs retrieved, 7 fertilized with ICSI, At time of Day 5 transfer, only 1 early blastocyst and 1 morula remained; both were transferred. Positive pregnancy of 1 embryo resulting in miscarriage at approximately 9 weeks. IVF cycle #2: oral BC suppression, gonal-f, low dose hcg, omnitrope (for entire stim cycle), cetrotide and ovidrel trigger. Resulted in 14 eggs retrieved (all 14 mature) and fertilized via ICSI. At Day 5, 2 hatching blastocysts were transferred. 2 were watched for continued growth but arrested and were not frozen. Positive pregnancy of 1 embryo.
Describe your experience with your monitoring appointments.
Monitoring appointments will be done from 7-10am and you can go in at any time during that window. If you arrive at 7am there will be a line but REACH is very efficient at moving people through who are there for monitoring. I did not feel that this approach ruined my schedule as I typically could get in and out very quickly first thing in the morning.
9
Doctor
Joseph Whelan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28
Treated
2014
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Reach was Amazing. I always joked that they deal with women who are on a lot of hormones so they have to be sensitive. But they went above and beyond for me. At one point I was supposed to have a Ovidrel shot on a Sunday and unfortunately the mail order pharmacy messed up and i didn't get it. Reach went out of their way to find the Pharmaceutical rep and made them bring what i needed to my house! And this was the cycle that was successful. So if it hadn't been for the amazing staff at Reach providing amazing service, I wouldn't have had my son.
+ Read more
Age
28
Treated
2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Describe your experience with REACH.
Reach was Amazing. I always joked that they deal with women who are on a lot of hormones so they have to be sensitive. But they went above and beyond for me. At one point I was supposed to have a Ovidrel shot on a Sunday and unfortunately the mail order pharmacy messed up and i didn't get it. Reach went out of their way to find the Pharmaceutical rep and made them bring what i needed to my house! And this was the cycle that was successful. So if it hadn't been for the amazing staff at Reach providing amazing service, I wouldn't have had my son.
During treatment, did you feel like you were treated like a number or a human?
He explained all of the science behind the treatments. And also explained that each treatment was diagnostic and we learn from each one. He set expectations appropriately and answered all of my questions so that I could understand.
Describe your experience with your nurse.
Veronica was amazing. She made me feel extremely comfortable and guided me through the process with compassion and humor. She was such a blessing.
How was your experience with Joseph Whelan?
Dr. Whelan was a great doctor. He explained the science behind everything and outlined what to expect each time we saw him. I would say if you are looking for someone to tell you what you want to hear, that would not be him. He tells you the facts in a professional and compassionate way, and communicated the understanding as to what he thought. He was a great doctor and made me feel extremely comfortable to leave my care in his hands.
What one piece of advice would you give a prospective patient of Joseph Whelan?
Ask questions if you do not understand. He will explain things until you understand them.
Describe the protocols Joseph Whelan used in your cycles and their degree of success.
We started with Clomid the lowest dosage and ovidrel shot. He mentioned that he started with the lowest dosage to try and control how many eggs were released and decrease the chance of multiples as best he could. I really appreciated this. We did 3 IUIs which was what he recommended before IVF. Fortunately we were successful with the 3rd IUI. With Each IUI he adjusted the timing of the shot and IUI procedure in accordance with the information he gathered from blood tests.
Describe the costs associated with your care under Joseph Whelan.
It was expensive and we had insurance that helped pay 80% after a deductible. But they work with you to figure out what you can do. They were really helpful in making it somewhat affordable.
10
Doctor
Joseph Whelan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
33
Treated
2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
4
One of the clinics strengths is the nursing staff. They [REACH- Charlotte] are very personable and great. It is also very convenient to have the lab right there in the building. This practice seems to be too busy for the staff they have. I felt that their finance team was pretty terrible to work with.... I did have a couple of monitoring and blood draw appointments where the date communicated to me were incorrect...Dr. Katz's nurse team was great.
+ Read more
Age
33
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
4
Describe your experience with REACH.
One of the clinics strengths is the nursing staff. They are very personable and great. It is also very convenient to have the lab right there in the building. This practice seems to be too busy for the staff they have. I felt that their finance team was pretty terrible to work with. Our insurance does not cover anything, so we had to have more interaction with their finance and billing team. We had to pay for our treatment all upfront. They were very easy to reach and would follow up quickly prior to paying but became harder to reach once we paid. Our IVF treatment made it to egg retrieval but not to embryo transfer. After speaking with their team I believe that some of it was related to their onsite IVF lab.
During treatment, did you feel like you were treated like a number or a human?
This is a very busy practice. Leading up to egg retrieval there is no guarantee what doctor you will see. I would show up on time but a lot of the appointments would start late and then I would be rushed in and out.
Describe your experience with your nurse.
Dr. Katz's nurse team was great. They were available when needed and were there to ask questions and let you know if what you were experiencing was normal. I did have a couple of monitoring and blood draw appointments where the date communicated to me were incorrect but they were so nice that it did bother me.
What specific things went wrong at this clinic?
  • Lost appointments
  • Provided conflicting information
How was your experience with Seth Katz?
Dr. Katz is a very good listener and compassionate about the situation you are in. I felt that when we had scheduled office appointments to meet face to face with him in his office he was very attentive and would answer all of our questions. It became harder to know the treatment plan we I was coming in for monitoring because I was not seeing him each time. He can be blunt but in a way that can be appreciated. I felt that a weakness was that he took a try and see approach that did not end up being the correct course for our issue.
What one piece of advice would you give a prospective patient of Seth Katz?
I would recommend asking for all of the potential treatment options upfront and what the least and most aggressive approach would be so that you can educate yourself and help formulate your treatment plan
Describe the protocols Seth Katz used in your cycles and their degree of success.
Antagonist Protocol Estrace 2mg by mouth Cetrotide 0.25 mg injection for 4 days Gonal F 350 then 400 Diluted HCG 40 Omnitrope 25 Doxy 1 am and 1pm Baby Asprin 81mg
5
Doctor
Seth Katz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 29
Treated
2012 - 2014
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage
10
They [REACH in Charlotte] are a wonderful clinic with a very competent staff. I saw several of the other doctors during cycle monitoring checks and they all seemed very professional and knowledgeable. Some seemed to be warmer than others, which is good since different patients want different types of doctors....initial diagnostic testing and procedures - $800 roughly surgery - $2,500 roughly IVF medications - $5000 roughly IVF procedure - $14,000
+ Read more
Age
27 - 29
Treated
2012 - 2014
Success with this Doc
No
Race
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage
10
Describe your experience with REACH.
They are a wonderful clinic with a very competent staff. I saw several of the other doctors during cycle monitoring checks and they all seemed very professional and knowledgeable. Some seemed to be warmer than others, which is good since different patients want different types of doctors.
During treatment, did you feel like you were treated like a number or a human?
Dr. Katz is very sympathetic to his patients emotional situation but is also very candid and honest about your medical situation. He always explained in great detail our test and procedure results so we understood everything that was going on.
Describe your experience with your nurse.
They returned calls very quickly and all questions were answered as soon as possible. They did everything they could to help, inform and support us. Stephanie was incredibly compassionate, she called, just to check on us, several times during our cycle. She was encouraging and sympathetic.
How was your experience with Seth Katz?
Dr. Katz was compassionate and upfront about what we would be dealing with in order to conceive. He never "talked down" to us, like some doctors can do. He always made sure we understood what was going on, why he recommended certain treatments and what the next steps would be. He never gave us false hope but always made sure we knew he would do everything he could to help us conceive. He cried both happy and sad tears with us and never made us feel pressured to do anything we weren't ready for. I never once questioned if my care was in the right hands.
What one piece of advice would you give a prospective patient of Seth Katz?
Go in willing to listen to what he recommends. He is a very competent doctor who knows what the best treatment plan is for different fertility issues.
Describe the protocols Seth Katz used in your cycles and their degree of success.
Our first step was trying to figure out why we weren't getting pregnant on our own. A blood test and hcg were done. During the hcg he discovered I had blocked/infected fallopian tubes as well as a low ovarian reserve. The next step was surgery to attempt to clear the blockage and infection from the tubes. He was upfront about the likelihood of removing one (and possibly both) of the tubes due to scar tissue and damage from the infected fluid. The end result was one tube was removed and the other, now cleared of infection, was in poor condition from scar tissue. He advised us our next step should be IVF since that was the only treatment option that completely bypassed the fallopian tube. Once we were ready (about a year later) we began IVF injections and monitoring. Our first cycle was canceled due to poor response to medications. Some adjustments were made to dosages and we began a second cycle. This cycle resulted in 6 eggs being retrieved, 5 were fertilized, two were transferred at 5 days and the remaining three were monitored for possible freezing. Of those three only one was viable to freeze, which we did. The two which were transferred resulted in a healthy twin pregnancy and live twin birth.
Describe the costs associated with your care under Seth Katz.
initial diagnostic testing and procedures - $800 roughly surgery - $2,500 roughly IVF medications - $5000 roughly IVF procedure - $14,000
10
Doctor
Seth Katz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
25
Treated
2015
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, PCOS, Unexplained
10
[REACH] Strengths are my doctor and his team. They are clearly very skilled and reliable. Weakness is having to recently deal with nurses who do not work directly with my doctor. The communication seems to be lacking and I’d prefer to only deal with my doctors nursing team...A nurse that works with another doctor forgot to call me with instructions for my FET until I called her hours after they closed...Monitoring appointments take place between 7 and 9am. It’s first come, first serve and the appointments are pretty quick and easy.
+ Read more
Age
25
Treated
2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, PCOS, Unexplained
10
Describe your experience with REACH.
Strengths are my doctor and his team. They are clearly very skilled and reliable. Weakness is having to recently deal with nurses who do not work directly with my doctor. The communication seems to be lacking and I’d prefer to only deal with my doctors nursing team.
During treatment, did you feel like you were treated like a number or a human?
Dr. Whelan always takes time to meet with me, even if I am not actively going through fertility treatments, to discuss my concerns about future cycles or what has gone wrong with past cycle
Describe your experience with your nurse.
Melissa, our primary nurse, is a truly calming force and a wonderful nurse. She always takes time to talk to me when I’m stressed or have questions and never makes me feel like I’m too needy. Speaking to her is always reassuring to me. However, lately she has not been the nurse I have been dealing with. I will get calls from OTHER doctor’s nurses who I feel don’t really know who I am and are just reading off of papers. It’s almost never the same nurse so I constantly feel like I have to explain what was told to me by someone else to get questions answered. And one time, a nurse forgot to call me with instructions until I called looking for them because she is not my doctors nurse. If Melissa is no longer Dr. Whelan’s main nurse, they need to hire a new one that is just for his team so the communication gets better.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Joseph Whelan?
Dr. Whelan always listens to me and takes my concerns and feelings into consideration. He doesn’t try to sugar coat things but he isn’t blunt about it. He treats me like a human and wants to do what I want to do when it comes to treatment.
What one piece of advice would you give a prospective patient of Joseph Whelan?
He knows what he’s talking about. If he says IVF is your best bet, he’s not out to get your money. He told us we could continue to try IUI and we would hopefully get pregnant eventually if that’s the way we wanted to go but that IVF was really what I needed and he was right.
Describe the protocols Joseph Whelan used in your cycles and their degree of success.
We did an egg retrieval with a freeze-all. I have PCOS but according to Dr. Whelan, my brain also doesn’t communicate properly with my hormones. He said attempting to go directly into a fresh transfer would be too confusing for my system and I would likely not get pregnant. We did a freeze all and went back on birth control to start a FET and managed to get pregnant the first FET round.
Describe your experience with your monitoring appointments.
Monitoring appointments take place between 7 and 9am. It’s first come, first serve and the appointments are pretty quick and easy.
Describe the costs associated with your care under Joseph Whelan.
I do not remember my egg retrieval costs but my last FET was approximately $7500
10
Doctor
Joseph Whelan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
26
Treated
2015
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Male Factor, PCOS
6
the nurse [at REACH Charlotte] did my actual IUI and I felt like she was ok its done, stay her 15mins and you can go....which made me feel more like a burden then someone they was trying to help...Strengths are the The overall Doctors seem to know what they are doing.....all seemed more then qualified. Some of the staff needs a better attitude though...You maybe listed as his patient but I saw 3 other doctors more than I saw him during my IUI process.
+ Read more
Age
26
Treated
2015
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IUI
Diagnosis
Male Factor, PCOS
6
Describe your experience with REACH.
Strengths are the The overall Doctors seem to know what they are doing.....all seemed more then qualified. Some of the staff needs a better attitude though. I work in the health care field as a CNA at a birthplace. So I get to see women deliver all the time . If your not careful you get caught up in saying this is just another delivery. So I check my heart often and make sure this is the best experience ever. Why because though Ive seen thousands of deliveries they havent. This is Thier child and they shouldn't be treated like their baby is a check off list. This is a special moment for them. I think some of Reach nurses need to understand that.
During treatment, did you feel like you were treated like a number or a human?
Dr. Wing was great but to be honest I only seen him 2 visits.....but when it came to do the iui...someone I never seen before did it. Which I get the on call process but I felt they didn't explain that to me then. I saw three doctors total but Dr. wing wasn't involved in the initial process....but his bed side manner was great. Just wish I had him during my actual IuI.....the nurse did my actual IUI and I felt like she was ok its done, stay her 15mins and you can go....which made me feel more like a burden then someone they was trying to help.
Describe your experience with the nursing staff.
Dr wings nurse was great not sure of her name but I could call her with questions and if she didn't know she called me back with an answer....she showed compassion and held my hand during my first appt....but when you start going through the process you get whoevers on call...and the nurse that was on call the day of my IUI treated me like I was someone she needed to check off her list.
How was your experience with Richard Wing?
Richard Wing has great bed side manner and explain the process to me. I felt nervous my first visit and he help calm my nerves. You can tell he knowsaid what he is doing. The only thing I would say was his weakness was he did not check or explain to me what I should do next after my first IUI failed.....
What one piece of advice would you give a prospective patient of Richard Wing?
You maybe listed as his patient but I saw 3 other doctors more than I saw him during my IUI process.
Describe the protocols Richard Wing used in your cycles and their degree of success.
He put me on clomid and I had lab and ultrasounds to see if my eggs was mature. Once that all check out a nurse came in to do it and really didn't explain to me what she was doing she said ok it's done wait 15mins and you can leave.
Describe the costs associated with your care under Richard Wing.
Over Dr wing said that my insurance doesn't include infertility treatments so he gave me a discount of 1 IUI for Lil over 1000 dollars. Not including labs appts. Or ultrasounds
7
Doctor
Richard Wing
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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4
Age
Treated
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor
4
REACH has a fantastic nursing staff, embroyolgy dept, doctors and surgical nurses. Their front desk is lacking in warmth and their financial department is an absolute disaster. I would carefully go over each and every bill; and request bills if you do not receive them.... The nurses (Shana and Mary) were phenomenal. Anytime I had a question they would answer it as quickly as possible. They would call and give me the next steps and ensure that I was at ease with what they were telling me. Lisa- who took my blood each visit was kind and compassionate. She remembered me and had a great rapport.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
4
Describe your experience with REACH.
REACH has a fantastic nursing staff, embroyolgy dept, doctors and surgical nurses. Their front desk is lacking in warmth and their financial department is an absolute disaster. I would carefully go over each and every bill; and request bills if you do not receive them.
During treatment, did you feel like you were treated like a number or a human?
Dr. Johnson got to know my husband and me and truly wanted the best for us. She would break difficult to understand information into smaller, easier to understand parts without being condescending. I received personal phone calls from her on more than one occasion. She is very easy to talk to.
Describe your experience with your nurse.
The nurses (Shana and Mary) were phenomenal. Anytime I had a question they would answer it as quickly as possible. They would call and give me the next steps and ensure that I was at ease with what they were telling me. Lisa- who took my blood each visit was kind and compassionate. She remembered me and had a great rapport.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Lauren Johnson?
We have male factor infertility and she was the most caring and compassionate towards that. My husband has a rare genetic disorder and she educated herself about the disorder. I ended up having fibroids and had to have a hysteroscopy and she was very patient and kind in explaining everything to me. When we learned that I was having a miscarriage, she sat with me and went through all the options and wouldn't let me leave the office without knowing she was incredibly and profoundly sorry for what I was going through.
What one piece of advice would you give a prospective patient of Lauren Johnson?
Be open and real with Dr. Johnson. She is an extremely thoughtful and caring doctor. Trust her process and ask all the questions you can think of.
Describe the protocols Lauren Johnson used in your cycles and their degree of success.
We used gonal-f and menopur. It was a slow and steady growth. The rationale was that I was healthy and ovulating well on my own, so she didn't feel the need for me to have large doses. I started low on gonal-f, and gradually increased the dosage. I had 14 eggs retrieved, 11 mature and 8 fertilized.
Describe your experience with your monitoring appointments.
Monitoring was held from 7-9:30 a.m. I would show up around 7:30, sign in and would be seen quickly (about 10 minutes) for ultrasound. Then would go to have blood drawn. I was quick and efficient. Completed in under 30 minutes most days.
Describe the costs associated with your care under Lauren Johnson.
Around $13,000 with ICIS.
10
Doctor
Lauren Johnson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
35 - 37
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Unexplained
10
[REACH is] Very organized with the exception of the billing department. They waited too long to bill my insurance and I got a bill exactly one year later. Was not happy about it. Found out they also messed up the numbers on my file and then tried telling me that my insurance denied them. Not true.... They [the nursing staff] had very good bedside manners. Very compassionate. Very informative.
+ Read more
Age
35 - 37
Treated
2013 - 2015
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Unexplained
10
Describe your experience with REACH.
Very organized with the exception of the billing department. They waited too long to bill my insurance and I got a bill exactly one year later. Was not happy about it. Found out they also messed up the numbers on my file and then tried telling me that my insurance denied them. Not true.
During treatment, did you feel like you were treated like a number or a human?
He was very knowledgeable and kind. Explained everything in detail. Never felt rushed. Good bedside manner.
Describe your experience with the nursing staff.
They had very good bedside manners. Very compassionate. Very informative.
How was your experience with Joseph Whelan?
He has a good bedside manner. He was very informative and explained everything in detail so that we could understand it. He explained all of the procedures and reasons behind doing them. We never left feeling confused or let down.
What one piece of advice would you give a prospective patient of Joseph Whelan?
Try to be patient and understanding of why they perform the tests and procedures that they do. Ask lots of questions.
Describe the protocols Joseph Whelan used in your cycles and their degree of success.
Husband and I both were tested in the beginning. Husband’s sperm was tested for mobility. I had a dye test done on my uterus, Fallopian tubes and ovaries to make sure nothing was blocking the eggs from reaching the sperm. We were diagnosed with unexplained infertility. We had been trying to conceive for 6 years prior. Dr. Whelan recommended IVF.
Describe the costs associated with your care under Joseph Whelan.
Don’t remember the costs. Insurance covered most of it. I think we paid $1500.
9
Doctor
Joseph Whelan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2015
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis
10
I feel that they [REACH] have doctors that can help each person to achieve their fertility goals. They have plans that can suit and change as needed per patient. I always felt like a human and not a number. They always went above and beyond to make me comfortable and explain the plans of procedure....Elisha was SO sweet and caring in every interaction....Lauren [Johnson] took the time to go above and beyond with patience and care
+ Read more
Age
30
Treated
2015
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis
10
Describe your experience with REACH.
I feel that they have doctors that can help each person to achieve their fertility goals. They have plans that can suit and change as needed per patient. I always felt like a human and not a number. They always went above and beyond to make me comfortable and explain the plans of procedure.
During treatment, did you feel like you were treated like a number or a human?
Lauren took the time to go above and beyond with patience and care. She had an amazing bedside manner that made our IVF failure more bearable to know she was behind us 100% to try to get us to where we wanted in the future... a future with our own children
Describe your experience with your nurse.
Elisha was SO sweet and caring in every interaction.
How was your experience with Lauren Johnson?
Lauren had a plan in place every step of the way. From start to finish, she made clear expectations and results expected. Although our IVF did not succeed, we knew where to go next. We ironically had a spontaneous pregnancy 4 months after our failed cycle. We were planning on tying again the following year with her recommendation for the updated protocol.
What one piece of advice would you give a prospective patient of Lauren Johnson?
let her handle it, and trust her knowledge on getting you on the right path to your fertility needs.
Describe the protocols Lauren Johnson used in your cycles and their degree of success.
I do not recall at the moment but would be happy to provide this information after contacting my clinic for the information
Describe the costs associated with your care under Lauren Johnson.
$10,000 through work compensation for IVF, and another 5-10K on top of that out of our pocket for IVF (this excludes any other treatments we saw under other doctors)
10
Doctor
Lauren Johnson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
– Read less
9
Age
39 - 41
Treated
2011 - 2013
Success with this Doc
Yes
Treatment
10 IUI
Diagnosis
Diminished Ovarian Reserve
9
While I feel like my actual care was handled well, the billing department [at REACH in Charlotte] was always a mess. I had partial insurance coverage and for some reason they could never get things billed correctly...Dr. Katz was always very willing to explain things to me, listen to my ideas and questions and had no problem letting me make decisions and recommendations regarding my own treatment. Melissa, his nurse was always warm and personable and very willing to communicate with me. The only times I felt more like a number was when I saw a different doctor for cycle check appointments.
+ Read more
Age
39 - 41
Treated
2011 - 2013
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
10 IUI
Diagnosis
Diminished Ovarian Reserve
9
Describe your experience with REACH.
While I feel like my actual care was handled well, the billing department was always a mess. I had partial insurance coverage and for some reason they could never get things billed correctly.
During treatment, did you feel like you were treated like a number or a human?
Dr. Katz was always very willing to explain things to me, listen to my ideas and questions and had no problem letting me make decisions and recommendations regarding my own treatment. Melissa, his nurse was always warm and personable and very willing to communicate with me. The only times I felt more like a number was when I saw a different doctor for cycle check appointments.
Describe your experience with your nurse.
I loved Melissa! She was supportive, open and willing to talk at any time.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Seth Katz?
Dr. Katz was the only doctor at the practice willing to take on my case as a single mother using known donor sperm. While initially hesitant, once I cleared all of the required psych evaluations he was 100% committed to my treatment. I mostly saw other doctors for mid-cycle checks and such, but Dr. Katz was always there for my procedures or any big tests.
What one piece of advice would you give a prospective patient of Seth Katz?
Show an interest in your own course of treatment, he will listen to you.
Describe the protocols Seth Katz used in your cycles and their degree of success.
I did all IUI with Letrozol. I had no real fertility issues outside of my age so it was just a matter of increasing my chances and timing.
Describe the costs associated with your care under Seth Katz.
If I remember correctly, IUI cycles were approx. $1,500 per cycle.
9
Doctor
Seth Katz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
36
Treated
2016
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
Tubal Blockage
8
Strength [at REACH- Charlotte] is they are very knowledgeable and compassionate. Weakness is that you have to leave a message every time you call, and then you will receive a call back. You cannot call and reach someone. The nurse even told me this at my very first visit...Nursing staff was friendly. I was only with them briefly before seeing Dr. Katz. The front desk person was the person who took my blood...
+ Read more
Age
36
Treated
2016
Success with this Doc
Yes
Race
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Tubal Blockage
8
Describe your experience with REACH.
Strength is they are very knowledgeable and compassionate. Weakness is that you have to leave a message every time you call, and then you will receive a call back. You cannot call and reach someone. The nurse even told me this at my very first visit.
During treatment, did you feel like you were treated like a number or a human?
Dr. Katz was very informative, very upfront, and was willing to answer all of my questions.
Describe your experience with the nursing staff.
Nursing staff was friendly. I was only with them briefly before seeing Dr. Katz. The front desk person was the person who took my blood.
How was your experience with Seth Katz?
Dr. Katz was very thorough in his explanations, and what the next steps would be if I made choices to proceed with treatment. He was a good listener to my concerns and answer any questions that I had, or questions my husband had. I never felt rushed at any of the office visits.
What one piece of advice would you give a prospective patient of Seth Katz?
Come prepared with questions.
Describe the protocols Seth Katz used in your cycles and their degree of success.
Dr. Katz suggested laparoscopy in order to make a diagnosis for the infertility. Results were blocked fallopian tubes.
Describe the costs associated with your care under Seth Katz.
Cost was expensive. The bill I received did not reflect final insurance payment, so I had to call and discuss to get it refiled again.
10
Doctor
Seth Katz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
34
Treated
2016
Success with this Doc
No
Treatment
IUI
Diagnosis
Endometriosis, Unexplained
3
Well they [nurses at REACH Charlotte] forgot to call in my prescription before my IUI's and also I called over five times to have my paperwork switched to my gyno with no response...Strengths would be niceness but weakness's would be office flow of paperwork and organization. The financial lady is even a bit mean. Returning phone calls can be a nightmare...We did four IUI's but I don't recall the medicine used except that I gave myself a shot in the stomach theee days straight
+ Read more
Age
34
Treated
2016
Success with this Doc
No
Race
Other, Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
IUI
Diagnosis
Endometriosis, Unexplained
3
Describe your experience with REACH.
Strengths would be niceness but weakness's would be office flow of paperwork and organization. The financial lady is even a bit mean. Returning phone calls can be a nightmare
During treatment, did you feel like you were treated like a number or a human?
He treated me like a human and explained everything to me but I felt very rushed like he had other patients waiting and he just kept suggesting that I go straight to IVF and I felt I'm young and want to find out to root of my problem
Describe your experience with the nursing staff.
Everyone was very nice and compassionate.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to send your chart to another clinic
  • Failed to convey critical information
How was your experience with Joseph Whelan?
He is very knowledgeable but also very matter of fact! I felt as if everything wasn't explained to me and IVF seemed so daunting to me. I needed more time to understand what the process was. He is very nice though but I feel too many patients are booked at once.
What one piece of advice would you give a prospective patient of Joseph Whelan?
To ask for a longer appointment
Describe the protocols Joseph Whelan used in your cycles and their degree of success.
We did four IUI's but I don't recall the medicine used except that I gave myself a shot in the stomach theee days straight
Describe the costs associated with your care under Joseph Whelan.
2300
4
Doctor
Joseph Whelan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
31
Treated
2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
7
I would like to see my doctor [at REACH Charlotte] more. I've been to the clinic probably 20 times and seen her twice...$750 per session of iui...Utilize the patient portal...Clomid 50mg for the first 2 IUIs. The first one I responded well with 2 follicles but only produced one good follicle with the second one. For the third IUI she upped my Clomid to 100mg days 3-7.
+ Read more
Age
31
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
7
Describe your experience with REACH.
I would like to see my doctor more. I've been to the clinic probably 20 times and seen her twice.
During treatment, did you feel like you were treated like a number or a human?
She has a great way of explaining things and balances her clinical knowledge with understanding of the emotional aspects of fertility treatments.
Describe your experience with the nursing staff.
Great staff
How was your experience with Lauren Johnson?
She is excellent at communicating and making sure you understand exactly what you can expect. We felt very comfortable with the knowledge we walked away with. She wanted to make sure we start with the best choice for us given our unexplained diagnosis.
What one piece of advice would you give a prospective patient of Lauren Johnson?
Utilize the patient portal.
Describe the protocols Lauren Johnson used in your cycles and their degree of success.
Clomid 50mg for the first 2 IUIs. The first one I responded well with 2 follicles but only produced one good follicle with the second one. For the third IUI she upped my Clomid to 100mg days 3-7.
Describe the costs associated with your care under Lauren Johnson.
$750 per session of iui
10
Doctor
Lauren Johnson
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
41 - 44
Treated
2011 - 2014
Success with this Doc
No
Treatment
2 IUI, 3 IVF
Diagnosis
Uterine Fibroids, Unexplained
9
[REACH in Charlotte is a] good practice. You see various providers during monitoring some are better than others...Nursing staff was very compassionate and helpful...Dr. Teaff is very smart and knows the literature and is very knowledgeable about the latest procedures. My husband and I connected with her very well and she was very compassionate about my situation. She gave me all the options and did everything possible.
+ Read more
Age
41 - 44
Treated
2011 - 2014
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 3 IVF
Diagnosis
Uterine Fibroids, Unexplained
9
Describe your experience with REACH.
Good practice. You see various providers during monitoring some are better than others.
During treatment, did you feel like you were treated like a number or a human?
Nurses and Dr. Teaff were wonderful
Describe your experience with the nursing staff.
Nursing staff was very compassionate and helpful.
How was your experience with Nancy Teaff?
Dr. Teaff is very smart and knows the literature and is very knowledgeable about the latest procedures. My husband and I connected with her very well and she was very compassionate about my situation. She gave me all the options and did everything possible.
What one piece of advice would you give a prospective patient of Nancy Teaff?
If you're looking for a very clinical and smart Doctor no one is better. I am not a "high maintenance" type of patient so if you are that type I'm not sure how you would do. I was very realistic about my chances of getting pregnant in my 40's but not all women are which probably effects their expectations of the doctor.
Describe your experience with your monitoring appointments.
it was pretty efficient. some days longer wait than others.
9
Doctor
Nancy Teaff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
10
The clinic [REACH - Charlotte] was fairly small when I went there 17 years ago. I believe they have grown quite a bit, so I would recommend asking questions and being involved in your treatment so that you don't feel like you are getting personalized care...I never felt rushed when visiting her [Dr. Teaff], all the office staff were always courteous and caring... Never had any issues with her or the office and I would definitely have used her again...
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
10
Describe your experience with REACH.
The clinic was fairly small when I went there 17 years ago. I believe they have grown quite a bit, so I would recommend asking questions and being involved in your treatment so that you don't feel like you are getting personalized care.
During treatment, did you feel like you were treated like a number or a human?
I never felt rushed when visiting her, all the office staff were always courteous and caring.
Describe your experience with the nursing staff.
They were very nice and caring.
How was your experience with Nancy Teaff?
She was very thorough, and caring. I had total confidence in her ability to help me achieve my goal of becoming pregnant. Never had any issues with her or the office and I would definitely have used her again had I wanted to try and have another child.
What one piece of advice would you give a prospective patient of Nancy Teaff?
Ask a lot of questions.
Describe the protocols Nancy Teaff used in your cycles and their degree of success.
I was a patient of hers 17 years ago, so I don't remember too many of the details. I did start off using Clomid, then injectibles and eventually moved onto IVF. I feel she was open to doing what I wanted, while also using her education and experience to make recommendations.
Describe the costs associated with your care under Nancy Teaff.
I don't recall what the costs were for the drugs and IUI's, but the cost of IVF was close to $10,000.
10
Doctor
Nancy Teaff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
36 - 38
Treated
2011 - 2013
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Endometriosis
9
Made me wait to find out negative pregnancy tests. But Melissa was the nurse who told me I was pregnant and she didn't make me wait for those results.
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Age
36 - 38
Treated
2011 - 2013
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF
Diagnosis
Endometriosis
9
During treatment, did you feel like you were treated like a number or a human?
Making me wait to find out negative pregnancy tests. But Melissa was the nurse who told me I was pregnant and she didn't make me wait for those results.
Describe your experience with your nurse.
Melissa was the nurse who told me I was pregnant and she didn't make me wait for those results.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
How was your experience with Seth Katz?
I found out I had endo during my first pelvic ultrasound when dr Katz said "utt o".
What one piece of advice would you give a prospective patient of Seth Katz?
Ask lots of questions!
9
Doctor
Seth Katz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Educational Resources
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10
Age
35
Treated
2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids, Unexplained
10
Overall the clinic [REACH] is great! They use all of the latest technology and can do a lot of the tests right there in the office rather than having to send them off for results. The only downfall is that they are constantly busy so it can be hard sometimes to get an appointment.... The nurses that performed the blood work and ultrasounds were fantastic! They were all very friendly and made me feel very comfortable.
+ Read more
Age
35
Treated
2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids, Unexplained
10
Describe your experience with REACH.
Overall the clinic is great! They use all of the latest technology and can do a lot of the tests right there in the office rather than having to send them off for results. The only downfall is that they are constantly busy so it can be hard sometimes to get an appointment.
During treatment, did you feel like you were treated like a number or a human?
Dr. Wing has a great bed-side manner. While under his care, we found out that I have endometrial cancer. Dr. Wing was very optimistic and did a great job of keeping my hopes high.
Describe your experience with the nursing staff.
The nurses that performed the blood work and ultrasounds were fantastic! They were all very friendly and made me feel very comfortable.
How was your experience with Richard Wing?
Dr. Wing is great at explaining everything in detail. He breaks everything down into terms that my husband and I can understand. Dr. Wing is also very realistic and has been honest with us of his opinion on how likely we are to conceive with different treatments.
What one piece of advice would you give a prospective patient of Richard Wing?
Keep all of your records from any previous fertility treatments/doctors. Dr. Wing is able to look at those records and possibly see things that other doctors did not see.
Describe the protocols Richard Wing used in your cycles and their degree of success.
I have not gone through a cycle with Dr. Wing yet due to him finding that I have endometrial cancer during a surgery that he performed to remove a polyp on my ovary. We planned on doing an IVF cycle using my own eggs right after the surgery. Sadly, I wasn't able to do a cycle right away because the cancer had to be treated first. The cancer has now been treated and my oncologist has given us 6 months to try to get pregnant before having to have a hysterectomy.
Describe the costs associated with your care under Richard Wing.
Dr. Wing performed the surgery to remove the polyp on mg ovaries which was very costly (around $6k out of pocket). I have paid a co-pay for my other appointments with him. The cost for my IVF treatment was estimated at $14k, plus the cost of medications (which could not be determined until the time of treatment).
10
Doctor
Richard Wing
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
REACH
Cornelius
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less