RMA of New Jersey

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication: OfferedProviding backup medication: Offered
Basking Ridge
140 Allen Road
Basking Ridge, NJ 07920
908-604-7800
Eatontown
2 Industrial Way West
Eatontown, NJ 07724
732-935-1002
Englewood
25 Rockwood Place
Englewood, NJ 07631
201-569-7773
Freehold
495 Iron Bridge Road
Freehold, NJ 07728
732-577-6500
Hamilton
3379 Quakerbridge Road
Hamilton, NJ 08619
609-799-5666
Marlton
767 East Route 70 Building B101
Marlton, New Jersey 08053
856-267-8100
Morristown
111 Madison Avenue
Morristown, NJ 07960
973-971-4600
Short Hills
636 Morris Turnpike
Short Hills, NJ 07078
973-258-4081
Somerset
81 Veronica Avenue
Somerset, NJ 08873
732-220-9060
Springfield
955 S. Springfield Avenue
Springfield, NJ 07081
973-258-4081
West Orange
475 Prospect Avenue
West Orange, NJ 07052
973-325-2229
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On a scale from 0-10, how likely are you to recommend RMA of New Jersey to a friend?
Strongly recommend: 149Neutral: 18Don't recommend: 89.4
179 assessments
  • 85% Strongly recommend (9-10)
  • 10% Neutral (7-8)
  • 5% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
2,769
Annual Cycles National Avg.
344
179 assessments
10
Age
47 - 49
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
1 IVF, Donor Eggs
Diagnosis
Unexplained
10
Carolyn [nurse at RMA- Basking Ridge] was fabulous. Very attentive and kind. She was consistent and always communicated important issues. She welcomed calls/questions and responded promptly...RMA Basking Ridge is awesome. Big, clean, and beautiful...I was able to go to different clinics and mostly chose the one closer to my house so that made it very convenient...
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Age
47 - 49
Treated
2014 - 2016
Success with this Doc
Yes
Race
Ashkenazi Jewish, Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, Donor Eggs
Diagnosis
Unexplained
10
Describe your experience with RMA of New Jersey.
RMA Basking Ridge is awesome. Big, clean, and beautiful.
During treatment, did you feel like you were treated like a number or a human?
Despite his extremely demanding schedule, Dr. Forman went above and beyond in making me and my husband feel like he cared about our needs and concerns. He was always honest and upfront about complications and/or issues that could arise. Dr. Forman consistently answered our questions promptly and with the utmost patience. He always explained procedures and results in a way that allowed us to have a good understanding. We felt safe and confident under Dr. Forman's care and would highly recommend him to anyone in need of a reproductive endocrinologist.
Describe your experience with your nurse.
Carolyn was fabulous. Very attentive and kind. She was consistent and always communicated important issues. She welcomed calls/questions and responded promptly.
How was your experience with Eric Forman?
Dr. Forman is an unassuming man who is soft spoken, patient, kind, and extremely knowledgeable. As a patient, I felt respected and safe under his care. He explained medical procedures slowly and took my concerns seriously. He always returned my calls/emails promptly and made me feel like a priority patient.
What one piece of advice would you give a prospective patient of Eric Forman?
Trust him! :-)
Describe the protocols Eric Forman used in your cycles and their degree of success.
I remember not responding well to one of the medications that was used to help the embryo implant. For the next cycle, he agreed that I should try it naturally (without medication). That cycle proved to be the successful one. Dr. Forman encouraged me to do a saline sonogram before proceeding with the cycle to make sure my tubes were clear. Unfortunately I have little recollection of details but every treatment strategy and protocol seemed to make perfect sense.
Describe your experience with your monitoring appointments.
I was able to go to different clinics and mostly chose the one closer to my house so that made it very convenient.
Describe the costs associated with your care under Eric Forman.
I blocked it out :-) but it was in the average range for fertility care 15-20K.
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
44 - 45
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
4 IUI, 4 IVF, 1 Egg Freezing, Donor Eggs
Diagnosis
10
Carolyn Collins [nurse at RMA - Basking Ridge] is amazing. She helped me so much through the process both with explaining medical aspects as well as with amazing compassion, grace and humor. I spoke with her often and just like Dr. Forman, Ms. Collins was truly invested in making our experience as comfortable as possible as well as making our goal of having a child a priority...
+ Read more
Age
44 - 45
Treated
2015 - 2016
Success with this Doc
Yes
Race
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IUI, 4 IVF, 1 Egg Freezing, Donor Eggs
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
From the first phone call to Dr. Forman's office I was treated with the utmost respect. I was called or emailed back almost immediately (and I mean Dr. Forman will answer emails within minutes of my sending them). I was always able to speak with my nurse or another nurse on call the same day I called and left a message. Amazing service
Describe your experience with your nurse.
Carolyn Collins is amazing. She helped me so much through the process both with explaining medical aspects as well as with amazing compassion, grace and humor. I spoke with her often and just like Dr. Forman, Ms. Collins was truly invested in making our experience as comfortable as possible as well as making our goal of having a child a priority. As I was monitoring in Brooklyn, I did not actually meet Ms. Collins until the week before our transfer. I decided that had to meet her, so we went out of our way and headed to Basking Ridge. We were thrilled to meet one another. I felt like I was finally meeting a close friend. I am still in touch with Ms. Collins as I update them on the progress of my pregnancy. It is like sharing news with a family member.
How was your experience with Eric Forman?
Dr. Forman is truly and amazing, caring, excellent doctor. In our first meeting, Dr. Forman was well versed in our fertility treatment to date which was quite complex and included to other clinics. He was calm and direct, giving us his insight and opinion when asked. We saw Dr. Forman about three times but we were in touch regularly by email and phone. I have never experienced such prompt returns of emails from any doctor. We had follow up phone appointments when needed and Dr. Forman called during the cycle to give me updates on how things were progressing. I truly felt he was invested in us and our quest to have a child. It is a stressful time and he made it so much better. I was sad to leave him and RMANJ when we were told that all looked good at 10 weeks when we moved to an ob/gyn. We are still in touch as I have made it a priority to give him updates on how our pregnancy is progressing. I also know I can go to him with any questions or concerns I might have.
What one piece of advice would you give a prospective patient of Eric Forman?
Be sure to ask all of the questions you feel necessary. He will answer them fully and explain what you do not understand
Describe the protocols Eric Forman used in your cycles and their degree of success.
We did a frozen embryo cycle from a donor cycle, so I was on whatever protocol that would be. I first did a prep cycle to make sure my lining reached the requisite thickness before anything even began. I am also on levothyroxine, a thyroid medicine, as my TSH level was a bit elevated. This is a protocol I will continue to the end of the pregnancy. I believe I was on estrace before and then after the transfer. After the transfer I was on injectable progesterone until many weeks in to the pregnancy but stopped before moving to the ob/gyn.
Describe the costs associated with your care under Eric Forman.
$30,000
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 34
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
I call [RMA of New Jersey] the baby making factory. It's filled with the top rated doctors in the infertility field. I'm so glad we chose RMA. I did look elsewhere but no one else compares!..We are completely paying OOP for everything. Dr. Drews helped us with a discount when we did our second FET after the clinical trial we were in was over...Dr Drews is the most knowledgable infertility specialist in the game. If you want to have a baby, he's your guy! As one of the founders of RMA, he leads the pack! He always made us feel safe, like we were making the right decision and he never pushed us.
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Age
31 - 34
Treated
2013 - 2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with RMA of New Jersey.
I call RMA the baby making factory. It's filled with the top rated doctors in the infertility field. I'm so glad we chose RMA. I did look elsewhere but no one else compares!
During treatment, did you feel like you were treated like a number or a human?
We were lucky to be chosen for the NexGen IVF study. While in that study I did feel like "just a number". I thought well this is THE Baby making factory and I assumed that's just the way this worked. Once our IVF Study cycle was complete and ended in miscarriage we took a year off to regroup (I recommend NOT taking so much time), however; we did need to just get our heads back in the game. We met back with Dr Drews to discuss our game plan moving forward. He is the most kind and caring Doctor I've ever met. Not only did he do my D&C after we lost the baby from the 1st IVF FET (I wasn't under his care any longer but my doc wouldn't help me), he also sat with us before we were ready to try again and just really made us feel like we could do this. The second IVF FET were with our NexGen Study embryos but was a completely different feeling. I wasn't in the study and I wasn't treated like a number. I was finally a human and it really made feel good about getting pregnant! (My little miracle IVF baby is now 3 months old!)
Describe your experience with your nurse.
I still email and call Josephine with updates! I send baby pics and ask her to forward our updates to Dr. Drews. The whole staff is amazing there. You go there enough and you end up really getting to know them!
How was your experience with Michael Drews?
Dr Drews is the most knowledgable infertility specialist in the game. If you want to have a baby, he's your guy! As one of the founders of RMA, he leads the pack! He always made us feel safe, like we were making the right decision and he never pushed us. He stepped up when I was released from RMA back to my doctors care and then had a miscarriage and my doctor wouldn't help me... Dr. Drews did without any hesitation. His bedside manner is amazing, and ultimately he did exactly what he said he would, he got us pregnant and we now have the most beautiful little 3 month old boy. We can't thank Dr. Drews enough. There are no words to say that adequately explain how genuinely thankful we are for him giving us the family we have always dreamed about. It was not an easy road for us. For some it will be but for others it may not. My advice is to stick with it. Stick with Dr. Drews or at the very least, with RMA! They will get you pregnant! It took us four years of trying and three with Dr. Drews but now that our son is here it feels like that Time is a distant memory. We look forward to going back next year and having Dr. Drews help us to add to our family!
What one piece of advice would you give a prospective patient of Michael Drews?
Ask him anything, he is patient and kind and caring. He will be honest with you but you need to be honest and open to whatever he suggests in return.
Describe the protocols Michael Drews used in your cycles and their degree of success.
We were lucky to be chosen to be in the NexGen IVF study, so once we had embryos from the study our only game plan was to do another IVF FET.
Describe your experience with your monitoring appointments.
RMA has everything you needed. Going in for blood work and ultrasound monitoring was easy
Describe the costs associated with your care under Michael Drews.
We are completely paying OOP for everything. Dr. Drews helped us with a discount when we did our second FET after the clinical trial we were in was over.
10
Doctor
Michael Drews
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
I have been nothing but happy with them [RMA of New Jersey]. Their wait times are excellent - during morning bloodwork I'm normally in and out in less than ten minutes. I've never had to wait more than 15 minutes. Their lab is top notch. They don't check on embryos until day 5, which can be nerve wracking, but it is better for the embryos to not be disturbed. The whole team is very professional....There was excellent communication. At our initial consult, Dr. Kim explained everything in such detail and made sure we understood what was going on. Once testing and treatment started, my nurse was an amazing resource and would contact me sometimes multiple times a day to update me and check on how I was doing.
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Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Describe your experience with RMA of New Jersey.
I have been nothing but happy with them. Their wait times are excellent - during morning bloodwork I'm normally in and out in less than ten minutes. I've never had to wait more than 15 minutes. Their lab is top notch. They don't check on embryos until day 5, which can be nerve wracking, but it is better for the embryos to not be disturbed. The whole team is very professional.
During treatment, did you feel like you were treated like a number or a human?
There was excellent communication. At our initial consult, Dr. Kim explained everything in such detail and made sure we understood what was going on. Once testing and treatment started, my nurse was an amazing resource and would contact me sometimes multiple times a day to update me and check on how I was doing.
Describe your experience with your nurse.
Anne was absolutely wonderful. She was my main line of communication and was incredibly easy to reach. Some days she would call me multiple times to update me and see how I was doing. She didn't let any setbacks get to me and kept reminding me of the end goal. I would highly recommend her.
How was your experience with Thomas Kim?
He was patient and kind and explained everything thoroughly.
Describe the protocols Thomas Kim used in your cycles and their degree of success.
I was on an estrogen-primed antagonist protocol. I had bloodwork and ultrasounds on day 3 (baseline), after 3 days of stims, after 5 days, and after 6 days. I triggered after 6 days of stims. My stims were 150 IU of menopur and 200 IU of follistim. I started ganirelix on day 4 of stims. At my egg retrieval, 3 eggs were retrieved, of which 2 were mature. Both of my two eggs were fertilized with ICSI and both made it to 5 day blastocysts. One was transferred to me, resulting in my current pregnancy, and the other was frozen. I am very pleased with these results, especially with my DOR.
Describe your experience with your monitoring appointments.
Morning monitoring is between 6-7:30 on weekdays (until 10 on weekends). I never had to wait more than a few minutes. They understand that you have to go to work and get you in and out quickly and efficiently, while still feeling cared for.
Describe the costs associated with your care under Thomas Kim.
My insurance covered almost everything except for the occasional $10 copay and the cost for embryo cryopreservation and storage (explicitly excluded as part of the NJ state mandate).
10
Doctor
Thomas Kim
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, PCOS, Unexplained
10
The monitoring appointments [at RMA-Basking Ridge] are NOT my favorite. However I have found that there are better monitoring offices than others. After much frustration, I realized that it was better for me emotionally if I drove to the headquarters (40 min drive) as opposed to the office that was more geographic convenient (15 min drive). That literally made ALL the difference...My nurse Michelle is INCREDIBLE. She is the true lifeline through this painful and emotional process.
+ Read more
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, PCOS, Unexplained
10
Describe your experience with RMA of New Jersey.
RMA has been described as a baby factory, but I think I have been in their care for so long (18 months) that they are like family to me. I think selecting your doctor and nursing team is the best approach so do your homework beforehand as to what doctor you would like to care for you. Even if it means waiting 4 months for an appointment, it is so worth it.
During treatment, did you feel like you were treated like a number or a human?
Dr drews is a very compassionate doctor. He has humanized me in every way during this painful process and though I have not ended up pregnant yet I feel he is personally committed to me
Describe your experience with your nurse.
My nurse Michelle is INCREDIBLE. She is the true lifeline through this painful and emotional process. She handles herself professionally, but she also has displayed a great deal of compassion to my situation.
How was your experience with Michael Drews?
Dr Drews is a compassionate and honest doctor. He does not candy coat but he has a way with sharing information that leaves you feeling as if you are of personal importance to him. He provides relevant information in a professional yet compassionate way.
What one piece of advice would you give a prospective patient of Michael Drews?
To trust that he is personally reviewing each and every one of your scans and would treats each patient as if it was his own daughter. You can feel it.
Describe the protocols Michael Drews used in your cycles and their degree of success.
I have had 1 egg retrieval and 6 IVF cycles: IVF cycle 1- 5 day single FET, estrace 3 x day, PIO 5 days before transfer 1 D&C IVF cycle 2- 5 day single FET, estrace 3 x day, PIO 5 days before transfer, benadryl 3 x day 1 D&C 1 Uterian biopsy IVF cycle 3- 5 day single FET, estrace 3 x day, PIO 5 days before transfer, benadryl 3 x day 1 shot methotrexate IVF cycle 4- 5 day double FET, estrace 3 x day, PIO 5 days before transfer IVF cycle 5 5 day double FET, estrace 3 x day, PIO 6 days before transfer 1 Hysteroscopy IVF cycle 6 - 5 day single FET, NATURAL cycle , endometrin 3 x day
Describe your experience with your monitoring appointments.
The monitoring appointments are NOT my favorite. However I have found that there are better monitoring offices than others. After much frustration, I realized that it was better for me emotionally if I drove to the headquarters (40 min drive) as opposed to the office that was more geographic convenient (15 min drive). That literally made ALL the difference.
Describe the costs associated with your care under Michael Drews.
I am VERY lucky. My insurance has covered every single IVF bill except for the genetic testing of my embryo's, which was $5,000 out of pocket (plus my deductible of course). We decided to do a 2nd screening of my embryo's to take advantage of next generation technology and RMA comped this test - free of charge!
10
Doctor
Michael Drews
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2015
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Other, Unexplained
10
The clinic [RMA of New Jersey] is very organized. I never had problems with missing paperwork or test results. The front desk staff are just as invested as anyone else. One day I walked in for an IUI and the check-in person greeted me by name and told me they were ready for me even before I signed in. This REALLY made me not feel like a number! The clinic is very clean and warm and inviting. There is plenty of space in the waiting room which feels nothing like a typical doctor's office. They are very respectful of an individual's privacy. Both in the paperwork end of things/checking in.....and medically. When I was at a monitoring appointment or a procedure appointment I was always treated with dignity and privacy. While I saw a variety of different doctor's for my morning monitoring appointments, I knew they were taking detailed notes to provide my primary doctor. This was done by dictating the results to a nurse while the ultrasound was happening as well as notes recorded on an iPad after the ultrasound. This level of communication made me feel comfortable regardless of which doctor performed the ultrasound.
+ Read more
Age
30
Treated
2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Other, Unexplained
10
Describe your experience with RMA of New Jersey.
The clinic is very organized. I never had problems with missing paperwork or test results. The front desk staff are just as invested as anyone else. One day I walked in for an IUI and the check-in person greeted me by name and told me they were ready for me even before I signed in. This REALLY made me not feel like a number! The clinic is very clean and warm and inviting. There is plenty of space in the waiting room which feels nothing like a typical doctor's office. They are very respectful of an individual's privacy. Both in the paperwork end of things/checking in.....and medically. When I was at a monitoring appointment or a procedure appointment I was always treated with dignity and privacy. While I saw a variety of different doctor's for my morning monitoring appointments, I knew they were taking detailed notes to provide my primary doctor. This was done by dictating the results to a nurse while the ultrasound was happening as well as notes recorded on an iPad after the ultrasound. This level of communication made me feel comfortable regardless of which doctor performed the ultrasound.
During treatment, did you feel like you were treated like a number or a human?
Our meetings with Dr. Hong were very personalized. It was clear that she cared about us as a couple and our desire to begin a family. She tailored her conversations to use specifics about us and what we tried and what we were going to try. I did not feel like she was giving us canned responses. Dr. Hong took time on days she got to the clinic early to personally perform my morning monitoring (even when she wasn't the on call doctor that day). On those days she was making a special effort to personally perform my ultrasound and see how my follicles were developing. Her personal interest in our case was really touching.
Describe your experience with your nurse.
I can't say enough good things about Michelle. She was extremely good at communicating the results from my monitoring appointments and providing me with instructions for my medications. Michelle was never bothered when I called her to ask follow up questions on the protocol and she was happy to explain what each medication was for. Michelle consoled me when I was feeling really down over yet another failed cycle. She gave me hope that each cycle we tried could be *the* one. Michelle always found a way to be positive. When I left her messages, Michelle got back to me in a very timely manner - sometimes even after hours! I always felt like Michelle had my back and was honestly sad when I graduated from the clinic that she was no longer my go-to person. I'll never have the connection I had with Michelle or that attention she gave me from another medical professional. It was a little jarring in fact when I transferred to a regular OB and didn't get as much feedback about the pregnancy!
How was your experience with Kathleen Hong?
At our first appointment when Dr. Hong reviewed our detailed records of intercourse and cycle tracking and told us that she was surprised we weren't pregnant yet, I felt a huge weight lifted. Knowing that what we were doing should have led to a pregnancy made me feel ready to try interventions. She explained what the procedure was for our testing cycle and where we would proceed for our first medicated cycle. She gave us the estimate that we would most likely not need IVF and while it turned out that 4 cycles of IUI didn't lead to pregnancy, we were happy because she didn't make us keep trying something that didn't work. She was ready for us to move onto IVF at that point. Dr. Hong took time on days she got to the clinic early to personally perform my morning monitoring (even when she wasn't the on call doctor that day). On those days she was making a special effort to perform my ultrasound and see how my follicles were developing. Her personal interest in our case was really touching. While she always made the decision for does of medication and the timing of our trigger/IUI based on the ultrasound pictures and notes from the doctor performing my monitoring.....the days she personally looked always felt more thorough. I got the feeling that Dr. Hong was genuinely rooting for us!
What one piece of advice would you give a prospective patient of Kathleen Hong?
You are so lucky! She is very willing to explain things and answer questions - don't hesitate to ask!
Describe the protocols Kathleen Hong used in your cycles and their degree of success.
1 cycle on Clomid. IUI w/ Ovidrel trigger. 3 mature follicles but thin-ish lining. Negative pregnancy test. 3 cycles with Follistim injections (doses between 25 - 100 units; MOSTLY 75 units). IUI w/ Ovidrel trigger. Each cycle was 3 or 4 mature follicles. Negative pregnancy test. 1 Fresh IVF cycle. 10 days BC pills. Antagonist cycle began with Follistim 75 and 1 vial of Menopur for 9 days; On the 6th day added Ganirelix for 4 days. The next day did 1/2 dose of Pregnyl at night and 40IU of Lupron. 12 hours later exactly, did another 40IU of Lupron. Retrieval was timed for the following day and transfer was 6 days later. On the IVF cycle we did ICSI with PGD so we could have the best possible outcomes. My last monitoring ultrasound showed 25 follicles. 22 mature eggs were retrieved and 15 fertilized properly with ICSI. By the day of our transfer - there were 9 blasts. We transferred 1 blast and are currently pregnant with identical twins. I did acupuncture throughout all cycles above. Additionally, had laser acupuncture on the day of transfer immediately before and after the transfer.
Describe your experience with your monitoring appointments.
Monitoring hours were between 6-7:30 am on weekdays and 6-10am on weekends. This was EXTREMELY convenient to me. I was able to go before work each day and it didn't impact my job at all. I didn't have to take time off of work or really inform my employer except for days where I was having a test (saline sonogram, etc) or procedure (IUI, retrieval, transfer). I have heard of some clinic's that don't have early morning monitoring and I honestly would not have been able to pursue ART without this convenience since I have little flexibility in my job's schedule. Most days seemed like a well oiled machine. I moved quickly through the blood draw area to the ultrasound area with minimal wait time. On a few occasions if they were short a doctor, the line did back up - but I wouldn't say this was the norm. Weekends were usually more busy because a lot of the satellite offices are closed, but as long as I went in knowing that it wasn't so bad.
Describe the costs associated with your care under Kathleen Hong.
I am lucky in that a lot was covered by insurance. We paid $1200 to freeze our embryos and $3500 for ICSI and PGD. Our initial genetic testing (prior to any cycles) was $300. Plus co-pays for each visit.
10
Doctor
Kathleen Hong
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Endometriosis, Male Factor, PCOS
10
They [at RMA - Basking Ridge] are fast and organized on the day to day visits...coordinating schedules while working is difficult and they were accommodative. Very clean, nice building. Felt very comfortable and safe...She [nurse] was reachable throughout the day and clearly explained the process. She answered procedural questions very well and was quite supportive...
+ Read more
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
Yes
Race
European, Other
Income
$200K - $499K
Occupation
Investment Banker
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF
Diagnosis
Endometriosis, Male Factor, PCOS
10
Describe your experience with RMA of New Jersey.
They are fast and organized on the day to day visits...coordinating schedules while working is difficult and they were accommodative. Very clean, nice building. Felt very comfortable and safe.
During treatment, did you feel like you were treated like a number or a human?
Dr. Forman communicated with us, answered any and all questions/concerns we had, explained the process and our options thoroughly, and was overall very thoughtful and caring in our conversations during each step.
Describe your experience with your nurse.
She was reachable throughout the day and clearly explained the process. She answered procedural questions very well and was quite supportive.
How was your experience with Eric Forman?
I trusted Dr. Forman. Trusted his knowledge and ability, trusted his recommendations and treatment plans and as a result had confidence in the process. Infertility intermixed with a desire to have a family takes an emotional toll on would be parents and requires more patience than I had imagined. Each test/step of the process seemed to uncover something new from low morphology to PCOS to Endometritis to Trisomy that would require patience to work through and add another layer of worry/doubt. Dr Forman thoughtfully provided the answers/advice/recommendations I needed to work through the issues and generally feel better about the process. It is very easy to get wrapped up in the issues/science uncovered and worry. Dr. Forman kept things simple by explaining things to us at a high level. When I wanted to know the details and specifics of "how the watch is made" he clearly explained them and when I "just wanted the watch" he kept it simple for me. At the end of the day, results are what you want instead of hand holding and we have a healthy baby due to Dr. Forman of which I am grateful.
What one piece of advice would you give a prospective patient of Eric Forman?
He is a fertility doctor, not a therapist. Lean on your spouse and those you choose to involve in the process for the emotional support you need and trust Dr. Formans judgement and expertise. Be patient. You want things to happen overnight but it is a very and unnerving slow process.
Describe the protocols Eric Forman used in your cycles and their degree of success.
Probably should have kept a log here but after an uninspiring first cycle, he recommended a down reg protocol and it was very successful. We needed to constantly monitor estrogen levels as they were getting very high but the end result was a safe extraction followed by PGD. The injections were menopur and gonal f between 100 and 150.
Describe your experience with your monitoring appointments.
It was quick and efficient but personal.
Describe the costs associated with your care under Eric Forman.
$40,000+
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 37
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
8 IUI, IVF, 11 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
10
Adrienne [nurse at RMA of New Jersey] is the total package - meticulous, patient, compassionate. She is rooting for you. I honestly don't know how I would have survived this last leg of my ivf journey without her....A few times, when a different nurse called me, she gave inaccurate medication instructions. It was only because of my own deep understanding of my care that I was able to avoid major problems as a result (i.e. I was able to tell her what my instructions ought to be and she looked up my chart and confirmed).
+ Read more
Age
35 - 37
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
6th of 6 Docs
Treatment
8 IUI, IVF, 11 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
10
Describe your experience with RMA of New Jersey.
It runs like a well-oiled machine. Sometimes getting a call-back from people other than my nurse proved frustrating, but in the grand scheme, they were highly efficient,
During treatment, did you feel like you were treated like a number or a human?
Dr. Scott was simultaneously candid but also very warm when I first consulted with him in 2014, and the desk often tried to schedule my procedures with him if possible. After I became pregnant and suffered a late-term loss, I returned to his care in 2015, and he had changed. He seemed disinterested in continuing to see patients and exasperated with my placing demands on his time for scheduled follow-up consultations.
Describe your experience with your nurse.
Adrienne is the total package - meticulous, patient, compassionate. She is rooting for you. I honestly don't know how I would have survived this last leg of my ivf journey without her.
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Richard Scott?
He is absolutely brilliant, but I think at this point he would rather her focus on research and making strides in the field rather than working with individual patients. He was at some points dismissive of my concerns, which led him to overlook something major. In the end, I was right, and it cost us a failed FET with some very expensive embryos.
What one piece of advice would you give a prospective patient of Richard Scott?
Brace yourself for honesty. He is a good doctor and will explain in a way you can understand as much as you want to know about your diagnosis and treatment, but he also won't sugarcoat. Ultimately, though, it was his brilliant mind and his resolve to stay on the cutting edge of the field that turned over that last stone that got me pregnant with 2 healthy girls,
Describe the protocols Richard Scott used in your cycles and their degree of success.
We did high-stim ivf micro-flare protocols with human growth hormone. They were freeze-all cycles wherein we tested the embryos and followed with FETs of euploid blastocysts.
Describe your experience with your monitoring appointments.
Highly efficient
Describe the costs associated with your care under Richard Scott.
We were paying for the ivf procedures out-of-pocket but testing and consults were covered. We spent a lot of money there.
8
Doctor
Richard Scott
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
N/A
Age
45 - 46
Treated
2015 - 2016
Success with this Doc
?
Treatment
2 IUI, 1 IVF, Donor Eggs
Diagnosis
N/A
The [RMA - Basking Ridge] facility is a beautiful, wonderful, very relaxing environment and all the staff makes you feel very welcome. They are respectful in realizing how sensitive those undergoing infertility treatment are, and no children are allowed on the premises nor are their baby pictures plastered everywhere. We can't really say there are any weaknesses that we encountered.
+ Read more
Age
45 - 46
Treated
2015 - 2016
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF, Donor Eggs
Diagnosis
N/A
Describe your experience with RMA of New Jersey.
The facility is a beautiful, wonderful, very relaxing environment and all the staff makes you feel very welcome. They are respectful in realizing how sensitive those undergoing infertility treatment are, and no children are allowed on the premises nor are their baby pictures plastered everywhere. We can't really say there are any weaknesses that we encountered.
During treatment, did you feel like you were treated like a number or a human?
Dr. Forman would answer all of our questions and concerns in a very timely matter and with very detailed responses. He always took the time to check up on us and we felt he was always available and wanted us to succeed. We unfortunately had a miscarriage from our first transfer (we were the 0.01% that PGD missed) and he was quite compassionate and caring during our loss.
Describe your experience with your nurse.
Ann Marie was generally excellent in her response time and communicating with us and was always extremely caring and kind. There was a period where she seemed to be going through some personal issues and she was not as on top of responding or putting in orders that we had expected. Still, she was always warm and went out of her way to make our experience as wonderful as possible that we would highly recommend her
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Eric Forman?
Dr. Forman is a perfect combination of a very caring physician and one who is very knowledgeable and able to convey that knowledge in language which we didn't need a medical background to understand. Dr Forman was the antithesis of our previous physician (who was never available and judgmental) , we were so happy to work with someone as caring and available as him after our last experience. We have nothing but praise for Dr Forman and would highly recommend him to others.
What one piece of advice would you give a prospective patient of Eric Forman?
Use him! Don't be afraid to ask questions, he is as available as he says!
Describe the protocols Eric Forman used in your cycles and their degree of success.
We used a donor egg and were given a cycle of Progesterone Oil injections with Estrogen oral pills for about 8 weeks and then transferred to Endometrin suppositories for a week.
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Endometriosis
10
My plan [at RMA] was to do a fresh single embryo transfer which resulted in a pregnancy. I had a successful fresh transfer before which is why he recommended trying it again. After initial testing I was placed on thyroid medication then followed the recommended IVF injections...RMA is a great practice. They have a variety of office locations with convenient monitoring hours. If necessary you can always get in contact with someone at the office...I was able to go to the monitoring hours before work. The fact that there are so many offices made the process convenient. The monitoring staff at the Basking Ridge office were friendly and helpful.
+ Read more
Age
34
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Endometriosis
10
Describe your experience with RMA of New Jersey.
RMA is a great practice. They have a variety of office locations with convenient monitoring hours. If necessary you can always get in contact with someone at the office.
During treatment, did you feel like you were treated like a number or a human?
Dr. Forman has a wonderful bedside manner. He understands that when a couple struggles with fertility issues it can be a upsetting and his positive upbeat attitude was very reassuring. He took his time explaining each step of my fertility treatment and I never felt like a number.
Describe your experience with your nurse.
The entire staff at RMA is wonderful. The nurses and staff are compassionate.
How was your experience with Eric Forman?
I wasn't able to produce as many eggs as expected but he remained positive throughout the experience. He encouraged me to follow our plan and in the end it worked. His positive encouragement and support was comforting and put me at ease.
What one piece of advice would you give a prospective patient of Eric Forman?
Trust him. He will be honest and design a specific plan for you. I would recommend him and would use him again.
Describe the protocols Eric Forman used in your cycles and their degree of success.
My plan was to do a fresh single embryo transfer which resulted in a pregnancy. I had a successful fresh transfer before which is why he recommended trying it again. After initial testing I was placed on thyroid medication then followed the recommended IVF injections.
Describe your experience with your monitoring appointments.
I was able to go to the monitoring hours before work. The fact that there are so many offices made the process convenient. The monitoring staff at the Basking Ridge office were friendly and helpful.
Describe the costs associated with your care under Eric Forman.
I was fortunate in that insurance paid for my treatment. I paid approximately $1200 for freezing the extra embryos. I also paid $300 for genetic screening.
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
35 - 39
Treated
2012 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 3 IVF
Diagnosis
8
I was still working full-time in New York when I had to go through treatments [at RMA] so while some people may not like the fact they see the same doctor or staff every time they come in it was a strength for me since I didn't ever have to worry about getting an appointment for blood work...The only problem I had was with the accounting department...Maria made the whole process much more painful and if I could have moved clinics I would have.
+ Read more
Age
35 - 39
Treated
2012 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 3 IVF
Diagnosis
8
Describe your experience with RMA of New Jersey.
Drinks would be the flexibility. I was still working full-time in New York when I had to go through treatments so while some people may not like the fact they see the same doctor or staff every time they come in it was a strength for me since I didn't ever have to worry about getting an appointment for blood work
During treatment, did you feel like you were treated like a number or a human?
I think he had a good combination of being frank about what we were dealing with but being sympathetic to the situation
Describe your experience with the nursing staff.
You saw different people different nurses different doctors every time you went in but working full time made it difficult to schedule things. This clinic turned out to be the right situation for us because we could always get a early morning appointments before heading to work even though I only saw Dr. Kim I handful of times
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Thomas Kim?
Overall I was happy. At times he seemed cold and clinical but I can appreciate now how being a Doctor Who is more emotional about it would've made it harder for me. I think you did a good job at explaining what we were dealing with. When it came time to decide whether not to do a fourth cycle he laid out the odds for us in a very matter-of-fact factor and again I appreciate that he was not emotional about it and try to use percentages and averages to explain what the possibilities were of things working
What one piece of advice would you give a prospective patient of Thomas Kim?
I think I think as a patient you have to take into consideration your personality and when interviewing prospective doctors consider how their bedside manner will work as either a pro or con for you
Describe the protocols Thomas Kim used in your cycles and their degree of success.
After reviewing the percentage of successful birth with IUI compared IVF it only seemed to make sense to do the IVF since it had such a higher rate of success even though it was more invasive. Looking back now on the second cycle we did which we started as an IVF but switched are you why because my follicles were not growing properly seems like kind of a waste of money
Describe the costs associated with your care under Thomas Kim.
Too many to remember but I think each IVF retrieval cycle cost about $6000 and medication cost another $4000. The frozen transfer cost about $3000 and the medications about $1500
9
Doctor
Thomas Kim
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
– Read less
10
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
2 Embryo Freezing, IVF
Diagnosis
Male Factor, Poor Egg Quality
10
[RMA New Jersey] Strengths: - Excellent team of doctors and nurses. Every single doctor I met was extremely efficient and also friendly. - Excellent embryology lab, this is a critical factor in their success rates. - Short wait times for monitoring, I was in and out in about 15-30 minutes...Nicole was my primary point of contact throughout my treatment (IVF/FET) cycles. She would call me back with results, instructions and next steps in a timely manner. On days when she was out of office, the person covering would always reach out in a timely manner as well. She promptly responded to all my phone calls and emails.
+ Read more
Age
35
Treated
2016
Success with this Doc
Yes
Race
East Asian
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 Embryo Freezing, IVF
Diagnosis
Male Factor, Poor Egg Quality
10
Describe your experience with RMA of New Jersey.
Strengths: - Excellent team of doctors and nurses. Every single doctor I met was extremely efficient and also friendly. - Excellent embryology lab, this is a critical factor in their success rates. - Short wait times for monitoring, I was in and out in about 15-30 minutes.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kim and entire staff of RMA treated me with empathy, kindness and excellent attention to detail. I was never made to feel like another statistic/number, I believe my doctor and nurse sincerely cared for the outcome of my treatment.
Describe your experience with your nurse.
Nicole was my primary point of contact throughout my treatment (IVF/FET) cycles. She would call me back with results, instructions and next steps in a timely manner. On days when she was out of office, the person covering would always reach out in a timely manner as well. She promptly responded to all my phone calls and emails.
How was your experience with Thomas Kim?
Dr. Kim is very patient, during our first consult, he took time to understand our prior failure with another clinic and the protocol that we followed. He was very honest and forthcoming in answering all our questions/concerns. After our first consult, I had complete faith in his approach and treatment protocol for us.
Describe the protocols Thomas Kim used in your cycles and their degree of success.
We used the long lupron protocol, stimmed for 8 days, resulting in 11 eggs, 8 fertilized with ICSI, and we had 2 day 6 blastocysts. We elected to do PGS, which resulted in a single normal embryo.
Describe your experience with your monitoring appointments.
Monitoring was very efficient. I went to Basking ridge location for most of my monitoring.
Describe the costs associated with your care under Thomas Kim.
I had excellent insurance coverage, which covered most of treatment cost. I was responsible for co-pays, deductible, co-insurances.
10
Doctor
Thomas Kim
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 42
Treated
2010 - 2015
Success with this Doc
?
Treatment
16 IUI, 1 IVF, Donor Sperm
Diagnosis
Poor Egg Quality
10
At times it is busy but it is very well run and moves very quickly. The hours are great because you can go in early before your day normally starts so it doesn't interfere with anything...Great clinic with latest technology. It is big with a high volume but I would rather deal with crowds somewhere where I am confident I am getting treated by the best doctors and nurses than in a smaller place with substandard care. RMA is the best!...Nurse Michelle was trained by Nurse Danielle and it shows. Michelle is a wonderful nurse that I trust completely. She is very knowledgeable and always answers my questions. I am so very lucky to have her.
+ Read more
Age
37 - 42
Treated
2010 - 2015
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
16 IUI, 1 IVF, Donor Sperm
Diagnosis
Poor Egg Quality
10
Describe your experience with RMA of New Jersey.
Great clinic with latest technology. It is big with a high volume but I would rather deal with crowds somewhere where I am confident I am getting treated by the best doctors and nurses than in a smaller place with substandard care. RMA is the best!
During treatment, did you feel like you were treated like a number or a human?
Dr. Bergh and my nurse, Michelle have always given me the time and attention I need. Answer my questions and meet with me to discuss options.
Describe your experience with your nurse.
Nurse Michelle was trained by Nurse Danielle and it shows. Michelle is a wonderful nurse that I trust completely. She is very knowledgeable and always answers my questions. I am so very lucky to have her.
How was your experience with Paul Bergh?
Dr. Bergh is very knowledgeable and willing to meet with me whenever needed. He always evaluates my progress and makes my treatment decisions. He is easy to discuss things with and I feel very comfortable that getting treated by him gives me the best chance for Baby #2.
What one piece of advice would you give a prospective patient of Paul Bergh?
Always ask questions and understand the process.
Describe the protocols Paul Bergh used in your cycles and their degree of success.
I had my son on my 2nd IUI using chlomid. I tried 14 more IUIs, first with chlomid, then with injectibles for Baby #2. Now I am in my 2nd IVF cycle with injectibles.
Describe your experience with your monitoring appointments.
At times it is busy but it is very well run and moves very quickly. The hours are great because you can go in early before your day normally starts so it doesn't interfere with anything.
Describe the costs associated with your care under Paul Bergh.
My treatments were covered by insurance. For the IUIs I paid a co-pay for each office visit and for the treatments. For IVF, I paid a per cycle one-time co-pay and took out a personal loan for costs not covered by insurance.
10
Doctor
Paul Bergh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 36
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
I thought RMA of Basking Ridge was fantastic, state-of-the-art facility, no complaints at all...I thought Joyce was excellent. Very organized, on top of everything in what must be a stressful job. Very patient as well, and understanding. The only thing that would have made my overall experience better was a different/better mode of walking me through the injections. That was the hardest part for me, and I had to cancel a cycle because I gave myself the wrong injection at one point.
+ Read more
Age
35 - 36
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with RMA of New Jersey.
I thought RMA of Basking Ridge was fantastic, state-of-the-art facility, no complaints at all.
During treatment, did you feel like you were treated like a number or a human?
I was very much treated like a human by Dr. Forman, and we have remained in touch to this day. He was very interested in my unique fertility story, and I never felt like I had to remind him about who I was or my particular situation. He went ABOVE AND BEYOND every step of the way, and made me feel very well care for. The day of my transfer was the Monday of Memorial Day weekend, and even though he wasn't working or on call, he came in to personally do my transfer. I also emailed the nurse once I had the baby and stopped by the hospital once I had her to meet the baby. He is a very special man and I will always be grateful for the gift that he gave me.
Describe your experience with your nurse.
I thought Joyce was excellent. Very organized, on top of everything in what must be a stressful job. Very patient as well, and understanding. The only thing that would have made my overall experience better was a different/better mode of walking me through the injections. That was the hardest part for me, and I had to cancel a cycle because I gave myself the wrong injection at one point.
How was your experience with Eric Forman?
I very much value you the experience that I had while under Dr. Forman's care and I have and will continue to refer anyone facing fertility issues to Dr. Forman. His style is fairly delicate and mild-mannered, yet he is very straight-forward and made very complex discussions easy to understand. I really cannot say enough good things about him. As I mentioned earlier, he went out of his way to personally ensure that I was given the best care possible. He came in on a holiday when he wasn't even on call to do my embryo transfer, which meant the world to my husband and me. He is an absolute asset to RMA, and beyond his patient care I know he's on the leading edge of research (I believe that the research that he's led personally impacted me). He really is a perfectionist and the care that he gives reflects that. Needless to say the results speak for themselves, I had one egg retrieval, and my first embryo transfer was a success and resulted in my beautiful daughter Elizabeth. I still had 11 healthy embryos available to be transferred after that. I will forever feel indebted to Dr. Forman for the give that he gave my family.
What one piece of advice would you give a prospective patient of Eric Forman?
I would say that he is a little bit reserved in his manner but he is a wonderful man with a huge heart, which I learned first hand.
Describe your experience with your monitoring appointments.
Monitoring was fine, no complaints at all. Hours are early in the morning but I would get in and out which minimal to moderate wait times. The earlier I got there the quicker it was.
Describe the costs associated with your care under Eric Forman.
I don't remember but it was worth every penny.
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Tubal Blockage
10
Huge practice [RMA] which has everything needed for a successful cycle at their fingertips. My husband felt comfortable with them when it came to anything sperm related and I felt comfortable with all practitioners I encountered as well. In the morning for monitoring hours it does get a little busy closer to the end and they do their best to push everyone through in a timely matter while also spending the appropriate time to explain ultrasound findings.
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Tubal Blockage
10
Describe your experience with RMA of New Jersey.
Huge practice which has everything needed for a successful cycle at their fingertips. My husband felt comfortable with them when it came to anything sperm related and I felt comfortable with all practitioners I encountered as well. In the morning for monitoring hours it does get a little busy closer to the end and they do their best to push everyone through in a timely matter while also spending the appropriate time to explain ultrasound findings. In a very sensitive and taboo procedure like fertility treatment, they make you feel human.
During treatment, did you feel like you were treated like a number or a human?
Every meeting, every email, every phone call Dr. Hong took time to explain the ins and outs of what was going on and what next steps would look like. She made time whenever I was freaking out and never made excuses for not responding while also making every effort to calm my nerves. She was flexible and easy to talk throughout all three of my cycles (and other treatment procedures).
Describe your experience with your nurse.
Quickly responded to every call/email with kindness. There were definitely times that I was hot headed and she calmed me down with a thorough and detailed response.
How was your experience with Kathleen Hong?
I had no clue what to expect going to RMA and the first meeting with Dr. Hong reassured me I had made the best decision possible. She explained the process, what was required, where potential hiccups could happen and of course how the entire RMA staff is there to hand hold my husband and I through everything. I miscarriaged twice - one at 11 weeks when I had already been cleared by RMA - and I can remember our first conversation about restarting and how sympathetic she was to me - I felt like I was her best friend and she was doing everything in her power to support me. The second time I saw the same thing and the promise that we would keep going. She explained how if we tested the embryos it may net a better result - so I did it - without hesitating about the cost - because I 100% trusted her opinion. After our third transfer, which Dr. Hong made sure she was there for to do v. anyone else, I waited to hear the test results. March 7, 2017 @ 7:59a I received a voicemail from Dr. Hong telling me the news. I have yet to delete that voicemail because her positivity, excitement and friendliness still makes me feel warm inside. She stuck with us through so much bad and on November 16, 2017 we received so much good with the birth of our first child. She kept me grounded and upbeat and I owe her everything for our daughter. Looking forward to working with her through the next pregnancy - wouldn't want it any other way.
What one piece of advice would you give a prospective patient of Kathleen Hong?
Do not hesitate to express any concerns or hesitations - she will be honest with you and give you the best recommendation based on a personalized plan. Don't hold back saying something you think may sound silly - it's all important - this is your family!
Describe the costs associated with your care under Kathleen Hong.
We received a complete itemized sheets from PGS testing, injectables and medications, processes and co-pays. They went through our insurance info with us and weeded through everything we'd have to pay out of pocket. I am lucky with my husband's insurance that we were basically covered so I don't remember the detailed $s.
10
Doctor
Kathleen Hong
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2016
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
The center [RMA] is clean, modern and professional looking. Everyone is friendly and personal but also respect your privacy. You must come to the practice financially prepared. Deductibles and out-of-pocket fees (except copays) is collected up front in full before any cycle is started...My nurse and nursing staff are very friendly and understand the feeling involved in the process. They returned my calls quickly and was patient with any and all anxiety phone calls.
+ Read more
Age
38
Treated
2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with RMA of New Jersey.
The center is clean, modern and professional looking. Everyone is friendly and personal but also respect your privacy. You must come to the practice financially prepared. Deductibles and out-of-pocket fees (except copays) is collected up front in full before any cycle is started.
During treatment, did you feel like you were treated like a number or a human?
My name is always remembered by all involved. I am always greeted warmly and family is asked about. Nurses follow up with me and make sure all is understood.
Describe your experience with your nurse.
My nurse and nursing staff are very friendly and understand the feeling involved in the process. They returned my calls quickly and was patient with any and all anxiety phone calls.
How was your experience with Doreen Hock?
Doctor is very friendly, warm and compassionate. Patient in answering all questions. Balances patient needs and wants with what is safe from a medical standpoint. I saw her for my first IVF pregnancy and live birth and chose her in a heartbeat to start next IVF cycke for baby #2.
What one piece of advice would you give a prospective patient of Doreen Hock?
Stick with it! Don’t give up with negative pregnancy tests or losses. She and the entire practice will be with you to the end.
Describe the protocols Doreen Hock used in your cycles and their degree of success.
I started with 1 monitored intercourse cycle, 3 cycles of IUI and then went to IVF with success. Dr. Hock was willing to consider IVF without doing endless cycles of IVF. She recommended implantation of 1 embryo only to reduce the risk with multiples.
Describe your experience with your monitoring appointments.
There is available monitoring 7 days a week. There is immediate notification to the lab team and ultrasound team when a patient arrives. The waiting room can be busy. A patient is usually sent first for labs and then returns to the waiting room to be called for the Ultrasound (if ordered for that day).
Describe the costs associated with your care under Doreen Hock.
Payment of deductibles or any outstanding balances must be paid in full before a cycle is started. The billing team is willing to work with a patient to create a payment plan but then a cycle cannot be started until it is completed. They are readily available to speak to and check your benefits.
10
Doctor
Doreen Hock
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2015
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Male Factor
10
I don’t recall her name [a nurse at RMA of NJ] but she was AMAZING!!! She would answer all my questions and return my calls immediately. She was very organized and would go over all the details with me a few times until I felt comfortable and understood everything.... We had male factor infertility. Due to no sperm count, my husband had surgery to extract the sperm. Dr. Hong discussed our options and we agreed the best option would be to do IVF with ICSI. We transferred two embryos which resulted in the live birth of our beautiful twin daughters.
+ Read more
Age
33
Treated
2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Male Factor
10
Describe your experience with RMA of New Jersey.
I highly recommended RMA! On a scale of 1 to 10, they are a 10!! RMA and it’s entire team are hands down an amazing and compassionate group. They are professional and make you feel comfortable during this very uncomfortable time.
During treatment, did you feel like you were treated like a number or a human?
Dr. Hong was very caring and always made me feel comfortable.
Describe your experience with your nurse.
I don’t recall her name but she was AMAZING!!! She would answer all my questions and return my calls immediately. She was very organized and would go over all the details with me a few times until I felt comfortable and understood everything.
How was your experience with Kathleen Hong?
Dr. Hong was thorough and explained the whole process, risks, and possible outcomes. She made me feel comfortable every step of the way. She was very caring and showed compassion. I remember how stressed I was during my first appointment that I burst into tears and Dr. Hong put me at ease and reassured me that there is always hope.
What one piece of advice would you give a prospective patient of Kathleen Hong?
Just be patient and don’t give up. There are so many causes of infertility and with today’s modern medicine and procedures everything is possible. I know it’s difficult when you are dealing with such issues and finances could put a huge strain on your decision to pursue fertility treatments but there are so many options today.
Describe the protocols Kathleen Hong used in your cycles and their degree of success.
We had male factor infertility. Due to no sperm count, my husband had surgery to extract the sperm. Dr. Hong discussed our options and we agreed the best option would be to do IVF with ICSI. We transferred two embryos which resulted in the live birth of our beautiful twin daughters.
Describe the costs associated with your care under Kathleen Hong.
The IVF procedure cost approximately $10,000 plus $2,500 for ICSI
10
Doctor
Kathleen Hong
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2012 - 2013
Success with this Doc
?
Treatment
4 IVF
Diagnosis
Endometriosis, Male Factor, Poor Egg Quality
10
RMANJ is very large, and this bothers some people. I had no trouble with it, especially with the help of my nurse coordinator. The doctors are all top notch, and I found every one of them (whether doing consultations, ultrasounds, retrievals, or transfers) to be compassionate and wonderful...
+ Read more
Age
29 - 30
Treated
2012 - 2013
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IVF
Diagnosis
Endometriosis, Male Factor, Poor Egg Quality
10
Describe your experience with RMA of New Jersey.
They have one of the best labs in the country. For me, this was essential. I had plenty of eggs retrieved, but they were very poor quality, and the ability of the lab to cultivate them to day 5 was essential. RMANJ is very large, and this bothers some people. I had no trouble with it, especially with the help of my nurse coordinator. The doctors are all top notch, and I found every one of them (whether doing consultations, ultrasounds, retrievals, or transfers) to be compassionate and wonderful.
During treatment, did you feel like you were treated like a number or a human?
Richard Scott is incredibly knowledgeable, and always took to the time to explain everything to me. He clearly cares both about his patients and about their success.
Describe your experience with your nurse.
The nurse is your point person. Any question you have, she/he is available for you. My nurse was incredibly helpful during the processes, and having her available was invaluable.
How was your experience with Richard Scott?
Richard Scott is incredibly intelligent, and cares very deeply for the work that he does. He understands that he is working with human beings, and that each case is unique. He was always willing to answer any questions that we had.
What one piece of advice would you give a prospective patient of Richard Scott?
Just understand that he won't be the only person working with you. Your point person will be a nurse; and other doctors could be the ones performing the procedures. But he oversees your case completely, and knows what he's doing.
Describe the protocols Richard Scott used in your cycles and their degree of success.
Honestly, it was years ago, and I've put it out of my mind. I can tell you that he changed what was not working from my previous clinic, and was able to lead me to successful pregnancies twice. He looks at the specifics of YOUR case. My meds and protocol won't be the same as yours, because we are different people will different issues, who react differently to different medications.
Describe the costs associated with your care under Richard Scott.
Most of it was covered by insurance, but if I didn't have insurance it would have been around $20,000.
10
Doctor
Richard Scott
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
No
Treatment
2 IUI, 2 IVF, Donor Eggs
Diagnosis
Unexplained
9
They [RMA of NJ] also work with out of town/state patients such as myself and accommodate my travel schedule. The weakness would be that maybe there should be some kind of thorough orientation at the beginning of our treatment to better understand the process. Also I think there should have been a better understanding to the fact that maybe these treatments might not work in order to have a more realistic expectation.
+ Read more
Age
Treated
Success with this Doc
No
Race
Ashkenazi Jewish, Latino
Income
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 2 IVF, Donor Eggs
Diagnosis
Unexplained
9
Describe your experience with RMA of New Jersey.
RMA has some of the best success rates around. This is the most important strength of the clinic. They also work with out of town/state patients such as myself and accommodate my travel schedule. The weakness would be that maybe there should be some kind of thorough orientation at the beginning of our treatment to better understand the process. Also I think there should have been a better understanding to the fact that maybe these treatments might not work in order to have a more realistic expectation.
During treatment, did you feel like you were treated like a number or a human?
Dr. Hong took the time to listen to me. She also was very sympathetic.
Describe your experience with your nurse.
Both Adrienne and Michelle were responsive within one business day of emails and phone calls. They would seek answers to my questions through the doctor.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Kathleen Hong?
Dr. Hong is a very patient and sympathetic doctor. She always took the time to listen and answer my questions and concerns. I feel like I was always being heard and supported by her. When I didn’t get the results I was hoping for, she would aknowledge my struggles.
What one piece of advice would you give a prospective patient of Kathleen Hong?
Make sure you take an escribe role as a patient and do your research. There may be some questions that you need to raise that the doctor may not raise
Describe the protocols Kathleen Hong used in your cycles and their degree of success.
I started with two retrievals and each on produced few eggs which did
Describe your experience with your monitoring appointments.
I did my morning monitoring from another clinic since I lived out of state. The few times I did morning monitoring it seemed pretty organized. In the basking ridge location it was fine. From the smaller statelite locations it was very crowded and stressful experience. I really disliked the experience at the smaller offices
Describe the costs associated with your care under Kathleen Hong.
35k for retrievals 40k for donor eggs+ transfers
10
Doctor
Kathleen Hong
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Male Factor
10
It is a very big place with a large staff, but they also take the time to communicate so well! If you have a question or a concern, and your nurse or care team member does not answer, you really can just leave a message and they will respond quickly. They understand how much their patients have riding on their testing and treatment and are all very compassionate to your need to get the information promptly and ease your mind. My husband maybe felt a bit intimidated walking into the facility, but the waiting area is expansive, beautiful, well-decorated, and that somehow made me feel more at home, despite how nerve-wracking facing treatment can be.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Entrepreneur
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IVF
Diagnosis
Male Factor
10
Describe your experience with RMA of New Jersey.
It is a very big place with a large staff, but they also take the time to communicate so well! If you have a question or a concern, and your nurse or care team member does not answer, you really can just leave a message and they will respond quickly. They understand how much their patients have riding on their testing and treatment and are all very compassionate to your need to get the information promptly and ease your mind. My husband maybe felt a bit intimidated walking into the facility, but the waiting area is expansive, beautiful, well-decorated, and that somehow made me feel more at home, despite how nerve-wracking facing treatment can be.
During treatment, did you feel like you were treated like a number or a human?
She listened to everything I had to say and she said it really helped her to fill in the kind of gaps you get from just reading the files, of the patients' actual personal experience along the way. I felt like she really heard the agonizing journey we have already been through and acknowledged how difficult it has been. She made a decision how best to proceed in our individual case with our best interests in mind.
Describe your experience with your nurse.
Michelle O is very positive and kind. I felt so hopeful about our treatment when I was talking with her. She helped me understand what would be involved in my evaluation and where we could go for various aspects of the tests, preferred labs etc.
How was your experience with Kathleen Hong?
She is very knowledgeable and also sensitive to our individual wishes as a couple throughout this process. Dr. Hong helped me understand our course of treatment and what our next steps will be. I feel confident that we are in good hands.
What one piece of advice would you give a prospective patient of Kathleen Hong?
Ask all the questions! She is a wealth of information, but she can also explain things in a clear, concise, need-to-know basis. She will tell you as much or as little as you care to know about every step of the way.
Describe the protocols Kathleen Hong used in your cycles and their degree of success.
We are waiting to move forward until we find out if we are able to retrieve my husband's sperm through MESA or TESE. She said to call her the very next day and let her know so we can proceed! She decided to hold off on doing a big workup on me, after all the testing I had already been through, because we are OOP and the course of treatment/testing would be completely different for IVF/ICSI or IUI with donor sperm or foster-adopt. If we are able to find sperm to freeze, we will evaluate me and proceed with a freeze-all cycle with ICSI and PGS. Since we would like to transfer all normal embryos, she definitely recommended the PGS so that we don't have the cost and heartache of unnecessary losses, and FET to give my body a break in between ER/transfer cycles. As far as waiting after a successful pregnancy to do each subsequent transfer, she explained that the wait can be a little longer after C-section vs. vaginal delivery, to prevent uterine rupture.
Describe the costs associated with your care under Kathleen Hong.
My initial consult with testing will be $450. I was given a complete breakdown including an estimate for retrieval $11,275, plus meds $5k+, anesthesia $600-1200, biopsy $1,700, PGS up to ten $2500, FET cycle approximately $5k.
10
Doctor
Kathleen Hong
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
10
Strengths - Essentially it's a one stop shop for almost anything you need as part of your fertility treatment. I even had a hysteroscopy and polyp removal under RMA and the care I experienced was excellent. So far, I am very impressed with the high level of coordination between departments and the communication and responsiveness - everything from medical and nursing consultations to finance to embryology. Thus far a seamless experience for me as the patient, which is not always easy to come by! Weaknesses - I always have to drive to Basking Ridge for blood work (wish there was a lab closer to me).
+ Read more
Age
Treated
Success with this Doc
?
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
10
Describe your experience with RMA of New Jersey.
Strengths - Essentially it's a one stop shop for almost anything you need as part of your fertility treatment. I even had a hysteroscopy and polyp removal under RMA and the care I experienced was excellent. So far, I am very impressed with the high level of coordination between departments and the communication and responsiveness - everything from medical and nursing consultations to finance to embryology. Thus far a seamless experience for me as the patient, which is not always easy to come by! Weaknesses - I always have to drive to Basking Ridge for blood work (wish there was a lab closer to me).
During treatment, did you feel like you were treated like a number or a human?
Dr. Hong has a really nice approach and 'bedside manner' - each interaction that we've had has been a reassuring experience. She's very detailed and takes time to explain everything and answer questions. She's highly approachable and responsive, even in between appointments.
Describe your experience with your nurse.
I have only had a few interactions thus far with Dayna (we are still in early planning stage for FET), but each one has been very positive. She is highly energetic, optimistic, and empathetic. She is very responsive and takes the time to explain each step and answer my questions. She has exceeded my expectations for nursing support at a clinic as huge as RMA NJ.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Provided conflicting information
How was your experience with Kathleen Hong?
Dr. Hong is very approachable and easy to talk with. She was very helpful in explaining everything and taking the time to answer our questions until we were satisfied. She comes across to me as very research/fact based and practical, which is why I think we immediately liked working with her. She has a lot of energy, but is also caring and sensitive. I appreciate the ability to be able to speak with her directly on the phone even in between appointments. Our treatment plan thus far has changed a few times and she proactively calls me to explain the rationale behind each decision.
What one piece of advice would you give a prospective patient of Kathleen Hong?
Not sure!
Describe the protocols Kathleen Hong used in your cycles and their degree of success.
We are still too early in treatment planning (FET) for me to answer this well.
Describe the costs associated with your care under Kathleen Hong.
We are still in planning stage for FET, but received financial counseling early on. The ballpark cost that we were originally expecting for thawing/refreezing/CCS testing of embryos (none of which would be covered by insurance) would be approx. $6550. In addition, we would be paying for the courier to move our embryos from Boston to NJ = $800. The FET cycle itself is expected to cost $4,475 + upwards of $1600 for medication. My insurance will offset some of this cost.
10
Doctor
Kathleen Hong
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
9
Anne [nurse at RMA's Basking Ridge office] is so compassionate, accommodating, understanding, and warm. She answered all my calls and emails. She calmed my "crazy" when I was worried. She was the voice of reason during a time of chaos....Basking Ridge was a very nice office, but West Orange could use an update and a larger space. Weekend monitoring hours are BUSY. VERY VERY BUSY. Expect to wait over an hour.
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Graphic Designer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
9
Describe your experience with RMA of New Jersey.
Basking Ridge was a very nice office, but West Orange could use an update and a larger space. Weekend monitoring hours are BUSY. VERY VERY BUSY. Expect to wait over an hour.
During treatment, did you feel like you were treated like a number or a human?
She laughed and joked with us to break the tension before procedures. She listened to all my questions and answered every single one, no matter how stupid they might have been.
Describe your experience with your nurse.
Anne is so compassionate, accommodating, understanding, and warm. She answered all my calls and emails. She calmed my "crazy" when I was worried. She was the voice of reason during a time of chaos.
What specific things went wrong at this clinic?
  • Scheduled the wrong procedure
How was your experience with Kathleen Hong?
She called to make sure i understood important information relayed by my nurse. She performed as many IUIs as she could, she wasn't always working on the days we needed transfers. If she saw we were in the office for a monitoring appointment while she was working she would do our monitoring rather than the doctor scheduled to do so.
What one piece of advice would you give a prospective patient of Kathleen Hong?
Ask all your questions, she answers them all. Also don't be afraid to cry/tear up in her office, she understands it's an emotional journey and doesn't judge.
Describe your experience with your monitoring appointments.
THEY WERE SO EARLY!!!!!!! 6am-7:30am during the week. I wish they had them until 8am. The weekend hours are more convenient, 6am-10am. But they are BUSY since only one RMA office is open. They need more staff on the weekends to help deal with the crowd.
Describe the costs associated with your care under Kathleen Hong.
copays were taken up front before the appointment. If your insurance didn't cover that procedure it was billed later. IVF was all billed before any appointment. IUI was billed on procedure day.
10
Doctor
Kathleen Hong
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
44
Treated
2016
Success with this Doc
No
Treatment
5 IUI, 6 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Uterine Fibroids
9
I found rmanj to be very good at what they do. the billing team, the nursing staff and all the misc clinicians were friendly, respectful, and knowledgeable. the basking ridge location is beautiful, though in the middle of nowhere!...I loved working with [nurse] mary ellen. I hated always having to leave a message and wait for a call back but, her VM always stated her working hours and when to exect a call back. the call backs always came the same day although at times it was frustrating to wait for the calls. mary ellen is extremely knowledgable and compassionate. there was nothing I could ask her or tell her
+ Read more
Age
44
Treated
2016
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 6 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Uterine Fibroids
9
Describe your experience with RMA of New Jersey.
I found rmanj to be very good at what they do. the billing team, the nursing staff and all the misc clinicians were friendly, respectful, and knowledgeable. the basking ridge location is beautiful, though in the middle of nowhere!
During treatment, did you feel like you were treated like a number or a human?
always very kind, but gave information readily. my questions and concerns were always handles with dignity and respect
Describe your experience with your nurse.
I loved working with mary ellen. I hated always having to leave a message and wait for a call back but, her VM always stated her working hours and when to exect a call back. the call backs always came the same day although at times it was frustrating to wait for the calls. mary ellen is extremely knowledgable and compassionate. there was nothing I could ask her or tell her
How was your experience with Richard Scott?
I saw dr scott only once. I scheduled phone calls though and those calls happened on time and as expected. he had plenty of time for talk and always called in a quiet place with availability to chat. I never felt like he rushed me. he talked to me in a respectful manner quoting stats so I could easily understand them.
What one piece of advice would you give a prospective patient of Richard Scott?
to clearly hear him, ask pertinent questions and rely on what he says. my results were exactly what he predicted them to be.
Describe the protocols Richard Scott used in your cycles and their degree of success.
we did 2 cycles together. they consisted of follistim and menopur. I was against the use of BC and dr scott allowed me not to use it
Describe your experience with your monitoring appointments.
I was monitored at RMANY for my cycle at RMANJ so cannot describe this experience at NJ
Describe the costs associated with your care under Richard Scott.
I recall it was more expensive then treatment in NY
9
Doctor
Richard Scott
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2015
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
10
I was concerned that I would feel like a number and not a human because RMA is such a large clinic with many locations and patients. But I never felt that way. I was treated very well. I never felt like a number....My nurse could not have been better. She was very friendly, knowledgeable, understanding, organized, prompt and thorough.
+ Read more
Age
35
Treated
2015
Success with this Doc
Yes
Race
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
I was concerned that I would feel like a number and not a human because RMA is such a large clinic with many locations and patients. But I never felt that way. I was treated very well. I never felt like a number.
Describe your experience with your nurse.
My nurse could not have been better. She was very friendly, knowledgeable, understanding, organized, prompt and thorough.
How was your experience with Eric Forman?
From the moment I met Dr Forman he made me feel very comfortable and understood. He was knowledgeable and non judgmental. Dr Forman is a caring Dr who identifies with not only what you want to accomplish but what you've been through to get there. He was very informative about what it would take to get our desired results. He genuinely cares for his patients. He called me himself a couple of times to check in about how I was handling the very frequent long drives to get to the offices, when we were impatiently waiting for my pregnancy test result to come in and after I became pregnant. I never felt like I was being talked down to the way lot of Dr's can make you feel.
What one piece of advice would you give a prospective patient of Eric Forman?
I would recommend Dr Forman to anyone. You can trust him completely with your care.
Describe your experience with your monitoring appointments.
Very early monitoring hours with many different offices. You sign in and wait your turn. Usually the wait time was not long. I never felt rushed during my exams.
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
23 - 24
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Anovulation, Male Factor
10
it is a good nice clinc [RMA - Basking Ridge] with a alot of good things its just mybe to big so you my feel numbered but overall very good...[the nurse] very upbeat nice warm just a little less then the dr. she was on the button & run to the next pt. wich i did not feel by the dr. but overall verry good...[regarding monitoring appointments] it was the best that cloud be erly morning wait but OK...overall they were very nice professional
+ Read more
Age
23 - 24
Treated
2015 - 2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$0 - $49K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Anovulation, Male Factor
10
Describe your experience with RMA of New Jersey.
it is a good nice clinc with a alot of good things its just mybe to big so you my feel numbered but overall very good
During treatment, did you feel like you were treated like a number or a human?
the Dr. eli ryback was very professional warm nice explaining the best with out a doubt the nurse a Little Les but was also very professional explaining more pressured in time the more we wand down in the rank the less we felt because you were you were more like a number more pressured in time to much pt. but overall they were very nice professional
Describe your experience with your nurse.
very upbeat nice warm just a little less then the dr. she was on the button & run to the next pt. wich i did not feel by the dr. but overall verry good
How was your experience with Eli Rybak?
in the previous i described it pretty well but again Dr. Eli Rybak was the right Dr. in the right time he has most what i wanted of a Dr. compassionate nice caring explaining knowledgeable & much more he is a great person & dr.
What one piece of advice would you give a prospective patient of Eli Rybak?
wirte you self down your Q so you dont forget to ask in the mountains of information
Describe the protocols Eli Rybak used in your cycles and their degree of success.
i dont know them of hand im soory
Describe your experience with your monitoring appointments.
it was the best that cloud be erly morning wait but OK
Describe the costs associated with your care under Eli Rybak.
i hed a Charity org‎ help me so i dont real konw
10
Doctor
Eli Rybak
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
Yes
Treatment
4 IVF, Donor Sperm
Diagnosis
10
The clinic [RMA - Basking Ridge] was excellent. Always running on time...We have had a great experience being treated by Dr. Forman. We always felt very calm in his presence, we never felt pressured. We always felt as if we were his only patients being treated in this period of time. Every question or concern was always addressed and answered. Any problem that came up during treatment was always solved in the best way, without us feeling or knowing that there was a problem at all. Dr. Forman us always calm, patient and friendly. It was a pleasure ti be treated by Dr Forman!
+ Read more
Age
32
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1st of 3 Docs
Treatment
4 IVF, Donor Sperm
Diagnosis
10
Describe your experience with RMA of New Jersey.
The clinic was excellent. Always running on time
During treatment, did you feel like you were treated like a number or a human?
We came from overseas to be treated by doctor Forman. Everything was new for us, yet Dr. Forman made us feel so looked after. He treated us as if we were the only patients he has. He told us we can email him with whatever question we had, and every email was answered within a very short time. All this has helped us to stay calm because we felt so looked after in the best way possible!
How was your experience with Eric Forman?
We have had a great experience being treated by Dr. Forman. We always felt very calm in his presence, we never felt pressured. We always felt as if we were his only patients being treated in this period of time. Every question or concern was always addressed and answered. Any problem that came up during treatment was always solved in the best way, without us feeling or knowing that there was a problem at all. Dr. Forman us always calm, patient and friendly. It was a pleasure ti be treated by Dr Forman!
What one piece of advice would you give a prospective patient of Eric Forman?
Be open with your doctor, ask any question or let him know of any concern you have. You will always be answered and reassured by Dr. Forman and get the right advise.
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 39
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
8 IUI, 9 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis, Uterine Fibroids, Unexplained
10
The office [RMA] is well organized and BIG! At times, it feels a little overwhelming. The front office and lab are very kind, which is a plus as you visit these areas a lot. The finance dept. is also helpful. Overall, for driving well over 2 hours to get to the office we have been very happy with our visits...here process is well-organized. It can be busy on the weekend, but that is normal for most places...
+ Read more
Age
36 - 39
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
8 IUI, 9 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis, Uterine Fibroids, Unexplained
10
Describe your experience with RMA of New Jersey.
The office is well organized and BIG! At times, it feels a little overwhelming. The front office and lab are very kind, which is a plus as you visit these areas a lot. The finance dept. is also helpful. Overall, for driving well over 2 hours to get to the office we have been very happy with our visits.
During treatment, did you feel like you were treated like a number or a human?
Dr. Scott is extremely kind and thorough. I had been through two other fertility specialists before him and had completed numerous IVF cycles. He consistently shows compassion and is realistic. He is extremely humble even though he has numerous accolades.
How was your experience with Richard Scott?
As I stated before, my husband and I have had numerous experiences with other fertility specialists. Dr. Scott is wonderful to us. He is aware of the intricacies of my case and works to best meet my needs.
What one piece of advice would you give a prospective patient of Richard Scott?
I would give this advice to any patient not just Dr. Scott's, but the advice is to be your best advocate. Ask lots of questions.
Describe the protocols Richard Scott used in your cycles and their degree of success.
I have had numerous losses. I receive the highest dosage of medicine and Dr. Scott monitors me very carefully.
Describe your experience with your monitoring appointments.
There process is well-organized. It can be busy on the weekend, but that is normal for most places.
Describe the costs associated with your care under Richard Scott.
My husband had Bank of America benefits, which completely pays for all infertility costs.
10
Doctor
Richard Scott
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
No
Treatment
1 IUI, IVF
Diagnosis
Male Factor
7
My nurse [at RMA] was not very informed and tended to direct any questions I had back to Dr. Jurema. She wasn’t straight forward with information which was frustrating for me...For IVF including 1 egg retrieval and 2 transfers plus all the meds, cost was about $25000...The RMA Springfield office is brand new and a hidden gem. The staff is fabulous and the office is usually empty so the wait is never that long...I would recommend this location highly.
+ Read more
Age
Treated
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, IVF
Diagnosis
Male Factor
7
Describe your experience with RMA of New Jersey.
The RMA Springfield office is brand new and a hidden gem. The staff is fabulous and the office is usually empty so the wait is never that long. I was so happy when they opened last year since it’s so close to my home. I would recommend this location highly.
During treatment, did you feel like you were treated like a number or a human?
My first transfer resulted in a blighted ovum and I felt that my questions as to why this happened were brushed aside as unexplainable and I got the sense that I was being a nuisance. After a come to Jesus moment with my doctor, the care I received after my second loss was much more supportive and informative.
Describe your experience with your nurse.
My nurse was not very informed and tended to direct any questions I had back to Dr. Jurema. She wasn’t straight forward with information which was frustrating for me.
How was your experience with Marcus Jurema?
Dr. Jurema is without a doubt a skilled practitioner. However, based on my experience, I do think he tends to overpromise without sharing possible realities. I was told that based on the quality of my embryos, chance of implation was 80% which seemed like a done deal in my mind. However but transfers resulted in loss and heartache. I know that at a certain point, he has no control over the outcome but I wish I had been better prepared for failure.
What one piece of advice would you give a prospective patient of Marcus Jurema?
Ask a lot of questions.
Describe the costs associated with your care under Marcus Jurema.
For IVF including 1 egg retrieval and 2 transfers plus all the meds, cost was about $25000
5
Doctor
Marcus Jurema
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
42 - 47
Treated
2010 - 2015
Success with this Doc
No
Treatment
6 IUI, 1 IVF, 1 Egg Freezing, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
I loved my care team [at RMA New Jersey]. I did not have the result I wanted, a live birth, but never did I feel like a number or a bother when I had questions. I would recommend them to anyone. My nurse was always available and responded in a timely fashion, always the same day.
+ Read more
Age
42 - 47
Treated
2010 - 2015
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 1 IVF, 1 Egg Freezing, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
During treatment, did you feel like you were treated like a number or a human?
I loved my care team. I did not have the result I wanted, a live birth, but never did I feel like a number or a bother when I had questions. I would recommend them to anyone. My nurse was always available and responded in a timely fashion, always the same day.
Describe your experience with your nurse.
How she was always there. I always knew I could call or email and she would get back to me. Even when she patiently explained things once she would always do it again if I needed it.
How was your experience with Michael Drews?
Dr. Drews was compassionate and understanding at every turn. I always felt better after an appointment with him, understanding what was in the future and with all the information I needed to make a decision for my family.
What one piece of advice would you give a prospective patient of Michael Drews?
Be open, be honest. He has heard it all. He will patiently answer all your questions, not matter how insignificant or silly the seem to you.
Describe your experience with your monitoring appointments.
Morning monitoring is never fun, but it was efficient. Blood draws were done first, then ultrasounds. A little cattle call - ish, but at least it kept the process moving.
10
Doctor
Michael Drews
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
43 - 43
Treated
2016 - 2016
Success with this Doc
?
Treatment
3 Egg Freezing, 3 Embryo Freezing, Donor Sperm
Diagnosis
10
~$9,000 for stim and egg retrieval, ~$1,000 for medications, ~$5,000 for genetic testing package (multi-cycle). Because I am not in New Jersey, monitoring was done by a separate clinic with separate charges...
+ Read more
Age
43 - 43
Treated
2016 - 2016
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$500K
Occupation
Investor
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 Egg Freezing, 3 Embryo Freezing, Donor Sperm
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Forman is thoughtful, thorough, compassionate and accessible. He gives detailed attention to the patient's history and takes the time to discuss various treatment alternatives.
Describe your experience with your nurse.
Great
How was your experience with Eric Forman?
Dr. Forman was very accessible via email and was very thoughtful about my medical history, past treatments, and what treatment protocol options are. He used fewer medications than other clinics and achieved the same level of output. He was more hands on than doctors at other clinics. His science and his bedside manner are both top notch.
What one piece of advice would you give a prospective patient of Eric Forman?
As with anyone, ask questions
Describe the protocols Eric Forman used in your cycles and their degree of success.
Estrace prep, 300 follistim, 150 menopur, 3 days' omnitrope, ganirelex
Describe the costs associated with your care under Eric Forman.
~$9,000 for stim and egg retrieval, ~$1,000 for medications, ~$5,000 for genetic testing package (multi-cycle). Because I am not in New Jersey, monitoring was done by a separate clinic with separate charges
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38 - 42
Treated
2012 - 2016
Success with this Doc
Yes
Treatment
IVF, 1 Embryo Freezing, Donor Sperm
Diagnosis
Unexplained
10
Very direct and honest person [Dr. Paul Bergh] and able to handle tons of questions. Extremely professional and knowledgeable. Ability to built trust and explain procedures, risks and different scenarios. very empathetic...[Nurse at RMA of New Jersey was an] Excellent communicator. Unlimited patience to respond silly, original, ignorant, repetitive and reasonable daily questions. Ability to patiently explain every days procedures multiple times. Provided great support and was always available.
+ Read more
Age
38 - 42
Treated
2012 - 2016
Success with this Doc
Yes
Race
European, Latino
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, 1 Embryo Freezing, Donor Sperm
Diagnosis
Unexplained
10
Describe your experience with RMA of New Jersey.
Everyone is extremely kind, thoughtful and encouraging. every person you speak or interact with are a pleasure to deal with. Place is welcoming, neat, clean and quiet.
During treatment, did you feel like you were treated like a number or a human?
Dr Bergh was always available for my numerous questions. He is extremely knowledgeable and very personable.
Describe your experience with your nurse.
Excellent communicator. Unlimited patience to respond silly, original, ignorant, repetitive and reasonable daily questions. Ability to patiently explain every days procedures multiple times. Provided great support and was always available.
How was your experience with Paul Bergh?
Very direct and honest person and able to handle tons of questions. Extremely professional and knowledgeable. Ability to built trust and explain procedures, risks and different scenarios. very empathetic.
What one piece of advice would you give a prospective patient of Paul Bergh?
trust him
Describe your experience with your monitoring appointments.
excellent experience, everyone very friendly and respectful.
Describe the costs associated with your care under Paul Bergh.
i don't want to share costs
10
Doctor
Paul Bergh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IVF, 1 Embryo Freezing, Surrogacy
Diagnosis
Recurrent Pregnancy Loss
8
I think that Rmanj is like a well oiled machine, and had total trust in them. I appreciated their experience and compassion even when my cycle did not work as we had hoped. They can be a little disorganized and I had to reach out sometimes to remind tvem of what I needed, but I didn’t mind and felt in control of my treatment...The nursing staff changed often and sometimes seemed a little disorganized but I overall had a positive experience.
+ Read more
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF, 1 Embryo Freezing, Surrogacy
Diagnosis
Recurrent Pregnancy Loss
8
Describe your experience with RMA of New Jersey.
I think that Rmanj is like a well oiled machine, and had total trust in them. I appreciated their experience and compassion even when my cycle did not work as we had hoped. They can be a little disorganized and I had to reach out sometimes to remind tvem of what I needed, but I didn’t mind and felt in control of my treatment.
During treatment, did you feel like you were treated like a number or a human?
Dr Bergh went out of his way to explain everything to me. He knew I was well versed in fertility treatments and seemed to value my experience .
Describe your experience with the nursing staff.
The nursing staff changed often and sometimes seemed a little disorganized but I overall had a positive experience.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Paul Bergh?
Dr Bergh tried incredibly hard to help me carry my own pregnancy despite many miscarriages previously. He held hope for me and was compassionate as well as straightforward when the pregnancy also ended in miscarriage.
What one piece of advice would you give a prospective patient of Paul Bergh?
He will be blunt but he knows what he’s talking about.
10
Doctor
Paul Bergh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
?
Treatment
2 IUI, Donor Sperm
Diagnosis
9
First round [at RMA] was completely natural and that resulted in a negative test (although it was slightly elevated so egg may have implanted briefly). Second was with the lightest dose of clomid. I got pregnant but unfortunately had to have a D&C. We have not changed protocol and will be doing an IUI in the next two weeks...Can be a bit of a conveyer belt but it's quick and efficient.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, Donor Sperm
Diagnosis
9
Describe your experience with RMA of New Jersey.
Can be a bit of a conveyer belt but it's quick and efficient.
During treatment, did you feel like you were treated like a number or a human?
She is very caring and explains things to you in detail. I had to have a D&C and she made sure she performed the procedure. She cheers on her patients and supports you through this roller coaster.
Describe your experience with your nurse.
Jenn is very quick at getting back to me, is very compassionate and is on top of everything.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Kathleen Hong?
I really like Dr Hong. I don't hear from her a lot personally but rather hear from her nurse. I have heard from her directly for issues that require more discussion. I find her to be compassionate and positive and willing to walk through things with me so I can understand. Hoping this next IUI will give me my baby!
What one piece of advice would you give a prospective patient of Kathleen Hong?
Let her know your questions and if you need more time with her personally:
Describe the protocols Kathleen Hong used in your cycles and their degree of success.
I am doing IUI. First round was completely natural and that resulted in a negative test (although it was slightly elevated so egg may have implanted briefly). Second was with the lightest dose of clomid. I got pregnant but unfortunately had to have a D&C. We have not changed protocol and will be doing an IUI in the next two weeks. I am hopeful for success! Also taking DHEA and COQ10 for egg quality this round.
Describe the costs associated with your care under Kathleen Hong.
Thus far a few thousand
9
Doctor
Kathleen Hong
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
24 - 27
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Diminished Ovarian Reserve, PCOS, Poor Egg Quality, Unexplained
10
Joyce [Nurse at RMA of New Jersey] is a miracle worker. She is kind, empathetic and patient. She is beyond invested. She has helped me maintain my sanity. Other than our children Joyce is the best part of our RMA experience...Well oiled machine. In and out in a timely manor
+ Read more
Age
24 - 27
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Diminished Ovarian Reserve, PCOS, Poor Egg Quality, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Very personable, knew information about my history prior to being a patient
Describe your experience with your nurse.
Joyce is a miracle worker. She is kind, empathetic and patient. She is beyond invested. She has helped me maintain my sanity. Other than our children Joyce is the best part of our RMA experience
How was your experience with Michael Drews?
There are not enough words in the English language to describe how wonderful Dr Drews, I'm externally grateful for everything that he has provided for me and my family
What one piece of advice would you give a prospective patient of Michael Drews?
Trust him and trust the process
Describe your experience with your monitoring appointments.
Well oiled machine. In and out in a timely manor
10
Doctor
Michael Drews
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
36 - 37
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
IUI, 1 IVF, 3 Egg Freezing
Diagnosis
8
Dr Forman [of RMA New Jersey] would spend time with you... We did a frozen embryo transfer with frozen embryos from NYU. He would call be back after hours on his cell if I had a question- very comforting....Nice to be assigned to one nurse- but then she left abruptly, which was odd. But was picked up by another immediately.
+ Read more
Age
36 - 37
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
IUI, 1 IVF, 3 Egg Freezing
Diagnosis
8
During treatment, did you feel like you were treated like a number or a human?
Dr Forman would spend time with you... We did a frozen embryo transfer with frozen embryos from NYU. He would call be back after hours on his cell if I had a question- very comforting
Describe your experience with your nurse.
Nice to be assigned to one nurse- but then she left abruptly, which was odd. But was picked up by another immediately
How was your experience with Eric Forman?
He was thorough, calming and made you feel comfortable. The first FET didn't stick, well... it was a chemical pregnancy. After that he gave me his cell phone number and consulted with me on the next steps for a successful round. You don't get that much from doctors so I really appreciate it. He seemed like he truly cared. I would definitely recommend him to anyone!
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
?
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Male Factor, Unexplained
10
Great technology and team [RMA - Basking Ridge]. Facilities are fantastic and cutting edge. Always be your own advocate, but trust them. They have good experience and knowledge. Proximity to house is a huge plus, but they also have other locations that are close too...[Clinic Errors] Only once - paperwork for a sperm analysis was lost. Eventually corrected...Very friendly and knowledgeable. Great team.
+ Read more
Age
31
Treated
2016
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Male Factor, Unexplained
10
Describe your experience with RMA of New Jersey.
Great technology and team. Facilities are fantastic and cutting edge. Always be your own advocate, but trust them. They have good experience and knowledge. Proximity to house is a huge plus, but they also have other locations that are close too.
During treatment, did you feel like you were treated like a number or a human?
Good balance of care and fact
Describe your experience with the nursing staff.
Very friendly and knowledgeable. Great team.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
How was your experience with Marcy Maguire?
She's very compassionate, caring and thorough. Makes you feel like she understands your issues, emotions and hopes. She sometimes needs to be pushed to explain things a bit better, but that's not unusual. Great doctor.
What one piece of advice would you give a prospective patient of Marcy Maguire?
Ask questions
Describe the costs associated with your care under Marcy Maguire.
IVF is pricey. Hard to say whether it's too expensive or not. This is important.
10
Doctor
Marcy Maguire
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
44
Treated
2015
Success with this Doc
Yes
Treatment
8 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
He [Dr. Thomas Kim] was a good doctor, knew what he was talking about, was happy to explain things to me, and did not mind being asked questions or explaining his reasoning for things. He did not act like every question I had was questioning his "authority" as a doctor. This was not the case with previous REs. The only thing that I did not like was that he suggested transferring two donor egg embryos. I wanted eSet and he was fine with that.
+ Read more
Age
44
Treated
2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
8 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
Describe your experience with RMA of New Jersey.
They were a bit like a bus station waiting room but everyone was kind and compassionate and I didn't feel like just a number.
During treatment, did you feel like you were treated like a number or a human?
He took the time to meet with me, had clearly read my long infertility history.
Describe your experience with your nurse.
They were great.
How was your experience with Thomas Kim?
He was a good doctor, knew what he was talking about, was happy to explain things to me, and did not mind being asked questions or explaining his reasoning for things. He did not act like every question I had was questioning his "authority" as a doctor. This was not the case with previous REs. The only thing that I did not like was that he suggested transferring two donor egg embryos. I wanted eSet and he was fine with that.
9
Doctor
Thomas Kim
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
41 - 42
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
4 IVF, Donor Eggs, Surrogacy
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
They never made me feel rushed and at times even allowed me to call my nurse on her personal cell phone after hours when I had a crisis.
+ Read more
Age
41 - 42
Treated
2012 - 2013
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IVF, Donor Eggs, Surrogacy
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
During treatment, did you feel like you were treated like a number or a human?
They were extremely compassionate and took the time to explain everything with patience and in detail. They never made me feel rushed and at times even allowed me to call my nurse on her personal cell phone after hours when I had a crisis
Describe your experience with your nurse.
She was extremely smart, very good communicator and would always return my calls within a reasonable amount of time. She really got to know me and understood the best way to discuss issues with me
How was your experience with Paul Bergh?
He held my hand every step of the way showed great compassion while making me feel like I was in the hands of a brilliant doctor. He showed the right balance of confidence and caution. He never over promised anything but always said " we are going to get you out of here with a baby"
What one piece of advice would you give a prospective patient of Paul Bergh?
You can trust him 100%
10
Doctor
Paul Bergh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
12 IVF, 12 Embryo Freezing
Diagnosis
Endometriosis, Poor Egg Quality
10
Large clinic [RMA - Basking Ridge] with a very good lab and very professional staff; but also lead for me to feeling more anonymous as there are changing doctors doing the monitoring, retrieval, etc. All the nurses were always extremely helpful and compassionate...Very efficient monitoring process, first come first serve, but almost no waiting times as there are always several nurses for bloodwork and mostly more than one doctor doing ultrasound in several rooms, a bit of a wait toward the end of the monitoring hour time slot
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
12 IVF, 12 Embryo Freezing
Diagnosis
Endometriosis, Poor Egg Quality
10
Describe your experience with RMA of New Jersey.
Large clinic with a very good lab and very professional staff; but also lead for me to feeling more anonymous as there are changing doctors doing the monitoring, retrieval, etc. All the nurses were always extremely helpful and compassionate
Describe your experience with your nurse.
Extremely quick to communicate, went out of her way for us as I sometimes need more information to get the right medication in my home country, very supportive and always explained everything in detail which we wanted to know
What specific things went wrong at this clinic?
  • Lost paperwork
How was your experience with Michael Drews?
Dr. Drews is very experienced and explains the procedures very well which brought a lot of comfort for me having gone through repeated non-successful cycles in my home country. He is trustworthy and uplifting.
Describe your experience with your monitoring appointments.
Very efficient monitoring process, first come first serve, but almost no waiting times as there are always several nurses for bloodwork and mostly more than one doctor doing ultrasound in several rooms, a bit of a wait toward the end of the monitoring hour time slot
10
Doctor
Michael Drews
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
RMA [New Jersey] is very professional. There are many options/ facilities for monitoring to accommodate busy schedules. I was always informed of what was going on and what to expect. They answered all of my questions and made me feel part of the process. [The nurses] are very attentive and communicate with you through every step of the process. They always get back to you to answer questions or concerns the day you call.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with RMA of New Jersey.
RMA is very professional. There are many options/ facilities for monitoring to accommodate busy schedules. I was always informed of what was going on and what to expect. They answered all of my questions and made me feel part of the process.
During treatment, did you feel like you were treated like a number or a human?
He sat down with me and got to know me. I felt like it was truly personalized care.
Describe your experience with your nurse.
They are very attentive and communicate with you through every step of the process. They always get back to you to answer questions or concerns the day you call.
How was your experience with Paul Bergh?
He was kind, took his time with us, and accomplished what we set out to do… get pregnant. Dr. Bergh made me feel very comfortable and confident that I would get pregnant.
10
Doctor
Paul Bergh
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Basking Ridge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
RMA of Eatontown is a very good office. The staff is all very friendly, including the phlebotomists (even at 6am), and they remember who you are. Even though I didn't see my primary doctor during all of my morning monitoring, all of the doctors I did see were great and explained things to me...She [nurse] described everything in very clear detail, so I never had any confusion on medications or dosages. If I couldn't speak to her until a certain time of day, she made sure that she was free to speak to me at that time...
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with RMA of New Jersey.
RMA of Eatontown is a very good office. The staff is all very friendly, including the phlebotomists (even at 6am), and they remember who you are. Even though I didn't see my primary doctor during all of my morning monitoring, all of the doctors I did see were great and explained things to me. My only complaint was once I was released. I had to pick up a folder of information from the front desk and the receptionist loudly congratulated me on being pregnant and released and wished me good luck, in front of a whole waiting room of women. As happy as I was, I was embarrassed when she spoke so loudly. I remember one morning while I was waiting for monitoring and she did the same to another woman; I remember being so jealous and wondering why she didn't keep her voice down.
During treatment, did you feel like you were treated like a number or a human?
RMANJ was the second infertility clinic I visited after 6 months of failed treatment elsewhere. One of the things I liked more about Dr. Molinaro was how he treated me and my husband like intelligent people (unlike the first place I wewnt, where every question I asked, I was answered like I was stupid and should've known the answer.) On our very first visit, Dr. Molinaro diagnosed my very obvious PCOS and we set a plan in place that my husband and I were comfortable with. All of our questions were answered and we never felt rushed.
Describe your experience with your nurse.
Samantha was a great nurse! She knew that I was a teacher and unable to answer phone calls during the day, so she made sure to leave me detailed messages every time she called or e-mailed. If I e-mailed her a question, she always responded within the day, mostly within just a couple of minutes. She described everything in very clear detail, so I never had any confusion on medications or dosages. If I couldn't speak to her until a certain time of day, she made sure that she was free to speak to me at that time. Once we got a positive pregnancy test, she was excited to tell us the good news and seems excited to see pictures of our baby once he's born (she also wanted to see pictures from our gender reveal party). It made me feel like I was her only patient.
How was your experience with Thomas Molinaro?
Dr. Molinaro on was an excellent doctor. He always made sure I knew what was going on with my body and treatments and was very open about everything. He answered e-mails within the same day, called me a couple times to check me after a slight complication, and even e-mailed me on a Sunday morning about an hour or so before my FET to wish us good luck. I always felt very comfortable with him as my doctor. I am currently pregnant with our first child and already look forward to seeing Dr. Molinaro again in the future for our next children.
What one piece of advice would you give a prospective patient of Thomas Molinaro?
Get him as your primary doctor for your treatments!
Describe the protocols Thomas Molinaro used in your cycles and their degree of success.
Since Dr. Molinaro completely disagreed with the first treatment I had done at another clinic, he decided to bypass any sort of pill treatment (Clomid. Letrozole). He also explained to me why they probably wouldn't work for me anyway. We decided to do 3 IUI cycles with injectible medications (Gonal-F). After the second one, we weren't sure what step to take next. Dr. Molinaro did not tell us what to do, but instead helped guide our decision to try one more round of IUI before moving onto IVF. Once we decided to go to IVF, Dr. Molinaro sat down and had an in-depth conversation with me and my husband describing how the whole cycle would go, how long it would take, etc. He answered all of our questions, both in the office and via e-mail. He explained why FET would work better for me than a fresh transfer, as well as transferring only 1 embryo at a time, so that is the route we took. Our first egg retrieval and (1)frozen egg transfer were both successful, resulting in a pregnancy with 1 baby boy due in January 2017. We have 2 frozen embryos that we plan on transferring one at a time in the future.
Describe your experience with your monitoring appointments.
Morning monitoring, for the most part, was very quick and easy. I was usually in and out in under half an hour, with many visits being done within 10 minutes! One morning there was a back up and I couldn't stay. Since it wasn't a vital day during my cycle, I wasn't worried about having to come back the next day, but I got a little bit of an attitude from the receptionist when I told her I had to leave (as a teacher, I had no wiggle room to arrive to work late). Once I got home, I e-mailed my nurse to explain what happened and she answered within 10 minutes. She apologized and then she told me she spoke to Dr. Molinaro and he wanted me to wait an extra day so that HE himself could see me for monitoring.
Describe the costs associated with your care under Thomas Molinaro.
I don't remember the exact amount we spent, but between 3 IUIs, 1 IVF, and medications, we spent close to $30,000, all out of pocket. When 2 IUI cycles were not completed fully (we missed one out of 2 days for Christmas and another day bc of a snowstorm), I asked Dr. Molinaro if we could catch a little break on them. He didn't hesitate to answer, "of course" and he told our finance coordinator (who we had to switch) to take off 10% from our IUI bill. Since we also had an issue with our first finance coordinator, when I told Dr. Molinaro, he immediately took action to switch her for us and a new woman called us the next day.
10
Doctor
Thomas Molinaro
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Eatontown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
No
Treatment
9 IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Male Factor, PCOS
10
[RMA] IT WAS IMMACULATE! I WAS SUPER IMPRESSED. WAIT TIME WAS NEXT TO NOTHING. STAFF IS FRIENDLY, AND THE OFFICE DID NOT FEEL OVERWHELMING AT ALL. NO PACKED WAITING ROOMS(WHERE THERE ARE NO SEATS AVAILABLE!) PERFECT FOR ANYONE WORKING AND ON A SCHEUDLE....[Nurse]... TOLD ME ABOUT AN IN HOUSE NUTRITIONIST, YOGA PROGRAM, ACUPUNCTURISTS, HEALTH DAYS THEY WERE OFFERING , ETC,
+ Read more
Age
32
Treated
2016
Success with this Doc
No
Race
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 4 Docs
Treatment
9 IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Male Factor, PCOS
10
Describe your experience with RMA of New Jersey.
IT WAS IMMACULATE! I WAS SUPER IMPRESSED. WAIT TIME WAS NEXT TO NOTHING. STAFF IS FRIENDLY, AND THE OFFICE DID NOT FEEL OVERWHELMING AT ALL. NO PACKED WAITING ROOMS(WHERE THERE ARE NO SEATS AVAILABLE!) PERFECT FOR ANYONE WORKING AND ON A SCHEUDLE.
During treatment, did you feel like you were treated like a number or a human?
I LOVED THE RESPONSE TIME AT THIS OFFICE. THEY KNEW I WAS WAITING BY THE PHONE WAITING FOR RESULTS, AND THEY WERE VERY CARING AND ALWAYS CALLED ME ASAP. THE COMMUNICATION WAS EXCELLENT FOR A PRACTICE THE SIZE OF THEIRS, AND I TRULY APPRECIATED IT.
Describe your experience with your nurse.
SHE GAVE ME HER PHONE NUMBER AND EMAIL ADDRESS THE FIRST DAY. SHE TOLD ME ABOUT AN IN HOUSE NUTRITIONIST, YOGA PROGRAM, ACUPUNCTURISTS, HEALTH DAYS THEY WERE OFFERING , ETC,
How was your experience with Thomas Molinaro?
HE WAS "WHAT YOU SEE IS WHAT YOU GET". PERSONABLE, STRAIGHT FORWARD, NO NONSENSE. SWEET, BUT VERY PROFESSIONAL. QUICK AND TO THE POINT. THE ONLY THING THAT SURPRISED ME WAS WHEN I LEFT THE OFFICE, I WAS NEVER CONTACTED BY ANYONE TO ASK WHY...(THE REASON BEING I WAS MOVING)
What one piece of advice would you give a prospective patient of Thomas Molinaro?
GO FOR IT. THEY ARE TOP NOTCH, PROFESSIONAL, AND A DREAM OF A CLINIC, CONSIDERING THEIR SIZE
Describe the protocols Thomas Molinaro used in your cycles and their degree of success.
I USED GONAL F FOR AN IUI CYCLE. I WAS CONFUSED BECAUSE AT THE CONSULT, I WAS TOLD THEY WANTED TO START ON A HIGH DOSE, AND GO FROM THERE. TYPICALLY, I HAVE ALWAYS BEEN STARTED ON A LOW DOSE BECAUSE OF MY PCOS, AND TENDANCY TO HYPERSTIMULATE. WHEN I GOT MY INSTRUCTIONS THE FIRST DAY, IT WAS BEGIN AT 75 IU, WHICH IS LOW. WHEN I QUESTIONED IT, I WAS TOLD THE INSURANCE WOULDN'T ALLOW ME TO BE STARTED HIGHER. SO IT SEEMS THEY REALLY FOLLOW THINGS TO THE LETTER OF THE LAW OVER THERE..... IT WAS A REGULAR IUI CYCLE, REGULAR INJECTIONS FOR ABOUT 2 AND HALF WEEKS, FOLLOWED BY A TRIGGER SHOT, AND ONE IUI. THIS CYCLE ENDED IN A NEGATIVE PREGNANCY TEST
Describe the costs associated with your care under Thomas Molinaro.
EVERYTHING WAS COVERED UNDER INSURANCE AND I DIDNT INQUIRE, BUT THEY WERE OFFERING NICE IVF PACKAGES..
10
Doctor
Thomas Molinaro
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Eatontown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 40
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, Egg Freezing
Diagnosis
PCOS
10
The only issue I had [at RMA of New Jersey] was when my original financial coordinator switched departments. She was fabulous! My new one, I had to always double check with my insurance bc she was very rarely correct with the information she gave to me....I spoken to [Nurse] Alana almost every time over the course of three years. Any question I had, silly or not, she would email or call immediately. She still to this day loves seeing photos of our kids and seeing us on our visits.
+ Read more
Age
37 - 40
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 1 IVF, Egg Freezing
Diagnosis
PCOS
10
Describe your experience with RMA of New Jersey.
The only issue I had was when my original financial coordinator switched departments. She was fabulous! My new one, I had to always double check with my insurance bc she was very rarely correct with the information she gave to me.
During treatment, did you feel like you were treated like a number or a human?
We would chat during visits about things outside of my visit and he would remember details and events we spoke about. At our last appointment he recalled everything from our first visit. He called personally after my retrieval. He still welcomes visits from me and my kids.
Describe your experience with your nurse.
I spoken to Alana almost every time over the course of three years. Any question I had, silly or not, she would email or call immediately. She still to this day loves seeing photos of our kids and seeing us on our visits.
How was your experience with Thomas Molinaro?
I always said he was brutally honest yet confident. We had 3 out of 4 successful transfers with Dr. M. Our one failure he didn't seem too enthusiastic about when we decided to put in our only female embryo left. But he did it and said it was ok. It was negative. We sat and had a chat afterward and he said "it wouldn't have been my choice to transfer that one first. But I'm confident you will get your third child in the embryos you have left." After out transfer immediately in the next cycle, he said "and we will have great news in 8 days". I told my nurse that he can't get my hopes up like that. Her response was that he was very confident in this embryo. And so we had our third child.
What one piece of advice would you give a prospective patient of Thomas Molinaro?
Trust him! He knows...
Describe the protocols Thomas Molinaro used in your cycles and their degree of success.
Nothing special. Started with low dose of follistim and raised it until he was happy with the maturity of the follicles. Estridol and progesterone.
Describe your experience with your monitoring appointments.
Morning monitoring was always very quick!
Describe the costs associated with your care under Thomas Molinaro.
We paid out of pocket for retrieval first transfer, meds, pgd, and 2nd transfer. 3rd and fourth transfer were completely covered. In our out of pocket retrieval, they worked with certain companiessothat US, blood, and diagnostics were all covered.
10
Doctor
Thomas Molinaro
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Eatontown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, Uterine Fibroids
10
I always felt rushed when speaking with the nursing staff [at RMA] and I often would have to ask for info to be repeated or ask for detailed info. This is one area where I feel they could do with some more help...this clinic is amazing and the staff is fantastic....It depended on the day and who was running the monitoring, but 95% of the time it was a quick and easy process... I also loved the collaboration between all the doctors in the practice.
+ Read more
Age
35
Treated
2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, Uterine Fibroids
10
Describe your experience with RMA of New Jersey.
Have paper next to you with questions written down when expecting calls or directions. This process can be overwhelming, but know this clinic is amazing and the staff is fantastic.
During treatment, did you feel like you were treated like a number or a human?
Dr Molinaro was hands on with my treatment, and stayed in contact every step of the way. I never doubted our course of treatment or the results.
Describe your experience with your nurse.
The nurses have the toughest job in this process. I always felt rushed when speaking with the nursing staff and I often would have to ask for info to be repeated or ask for detailed info. This is one area where I feel they could do with some more help. The info I was given was always spot on and fantastic, but it just was so fast
How was your experience with Thomas Molinaro?
I have nothing but positive things to say about Dr. Molinaro. After a really terrible consult with another clinic/doctor, Dr Molinaro was a breath of fresh air. From consult to treatment, Dr. M treated me like a person and I always knew and understood the process and the plan. Another clinic has diagnosed me as the fertility issue due to a large fibroid and wanted me to have a major surgery before even testing my husband. Going to RMA and Dr. M, we learned the fibroid wasn't the issue and in fact it was male factor morphology so we moved right to IVF. Once pregnant, we have a rough couple weeks with concerns of a potential cornual pregnancy and Dr. M was with me every step of the way. I also loved the collaboration between all the doctors in the practice. I was sent to see one doctor who was the fibroid expert and saw Dr Bergh during the early pregnancy because he was the best with our problem. I think it takes a special doctor and team to know whats best for the patient. Amazing follow-up and bedside manner and just a truly wonderful doctor. I have a wonderful 10 month old daughter because of him and we will be starting the process for #2 in the next few weeks.
What one piece of advice would you give a prospective patient of Thomas Molinaro?
He is the best! I felt so comfortable and understood so much after 1 visit with him.
Describe the protocols Thomas Molinaro used in your cycles and their degree of success.
We did a estrogen priming cycle for retrieval with Follistim, Novadril,, Garnirelix, low dose hcg and lupron trigger. ICSI was a must for us with our primary infertility issue was male factor morphology. My first transfer was a medicate cycle with was unsuccessful, so for frozen transfer #2 we did a natural cycle and it was a success. Following the same protocol for this round as well.
Describe your experience with your monitoring appointments.
It depended on the day and who was running the monitoring, but 95% of the time it was a quick and easy process.
Describe the costs associated with your care under Thomas Molinaro.
I have great insurance, so I had a copay at consult, at start of cycle and the pregnancy monitoring.
10
Doctor
Thomas Molinaro
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Eatontown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
2 IVF, 2 Egg Freezing
Diagnosis
Unexplained
10
Clinic is a well oiled machine. We went to Basking Ridge office where Dr. Hong is primarily situated. The waiting room is very elegantly adorned and comfortable...My assigned nurse was very compassionate. When she was in the office, she was very conscientious...[Monitoring Appointments] Extremely easy! 15 minutes in and out. Lab work was done first followed by monitoring appointments with Dr. Hong...We wanted to be sure this didn't occur with RMA and our nurse assured us she'd be available to receive photographs sent by us in an email attachment on our first day of monitoring. After we voiced our concerns, the entire staff responded accordingly
+ Read more
Age
Treated
Success with this Doc
?
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IVF, 2 Egg Freezing
Diagnosis
Unexplained
10
Describe your experience with RMA of New Jersey.
Clinic is a well oiled machine. We went to Basking Ridge office where Dr. Hong is primarily situated. The waiting room is very elegantly adorned and comfortable. Although we did not get to enjoy it! We did not wait at all for our monitoring appointments. From start to finish, our appointments were 15 minutes long! It was quite remarkable how efficient the staff was as a whole. Always remembering detailed information about both of us. Very, very impressive. :-) The hospital room where I had my retrieval was quite sterile and impersonal. Only a bed sheet separated my partner and myself from other women who had their procedures at the same time.
During treatment, did you feel like you were treated like a number or a human?
Dr. Hong is an extremely dedicated and compassionate RE. I had a chemical pregnancy a week prior to the start of my IVF cycle. Dr. Hong actually called me to check in to make sure I was ok! She has understood that I prefer detailed responses to my questions and has adjusted her approach accordingly. Whenever I email Dr. Hong she responds within 24 hours.
Describe your experience with the nursing staff.
My assigned nurse was very compassionate. When she was in the office, she was very conscientious. We were pretty upset when she didn't let us know she'd be out of the office during the beginning of my monitoring appointments. The quality of communication between nursing and my partner and myself is extremely important because we have been monitoring from a different state. We had a nearly canceled cycle at our last clinic because nursing staff and local monitoring clinic did not share vital information about my follicle numbers and growth. We wanted to be sure this didn't occur with RMA and our nurse assured us she'd be available to receive photographs sent by us in an email attachment on our first day of monitoring. After we voiced our concerns, the entire staff responded accordingly. Dr. Hong herself agreed to view the attachments--we had no problem communicating with her throughout our monitoring cycle.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Kathleen Hong?
Dr. Hong is a very knowledgable physician. She understood, based on my hormone levels and AFC count, that an antagonist protocol with estrogen priming would be best suited to me to obtain optimal results. We trusted her completely throughout this process.
What one piece of advice would you give a prospective patient of Kathleen Hong?
Ask her as many questions as you need to! She will definitely respond thoroughly.
Describe the protocols Kathleen Hong used in your cycles and their degree of success.
My partner and I had a terrible experience at our former clinic. We had 20 frozen eggs thawed---and only 30 percent of those eggs survived. In addition, at the former clinic I also underwent a retrieval and obtained 8 eggs. Out of 11 embryos (from the frozen eggs and fresh cycle), none grew to day 5! Dr. Hong explained that she strongly believed this poor result was due to lab error as well as poor trigger shot timing on behalf of my former RE, but she couldn't be 100 percent sure. Well, she was right! In this cycle we had 6 fertilized embryos and 4 grew to blastocyst stage and 3 were biopsied. We are currently waiting for those results. She doesn't guarantee any will be normal (based on my age), but she timed the trigger shot earlier in order to optimize quality. She also tweaked my medication protocol (raised dose of gonal f to 300 from 225 and raised dose of menopur from 75 to 150 as well as added omnitrope) in order to ensure embryos grew at a faster rate.
Describe your experience with your monitoring appointments.
Extremely easy! 15 minutes in and out. Lab work was done first followed by monitoring appointments with Dr. Hong. We did see another RE for a monitoring appointment on one occasion. He was impersonal but very efficient and knowledgable.
Describe the costs associated with your care under Kathleen Hong.
20k out of pocket
9
Doctor
Kathleen Hong
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Eatontown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Personalized attention, great communication, and efficient care [at RMA of New Jersey]. Everyone I have encountered has been extremely nice, compassionate, and understanding....Feel free to ask as many questions as you want to in order to understand what is going to be happening. Dr. M is very patient and always allows ample time for each of his patients....Efficient, well-oiled machine. Usually in and out within 20 minutes for bloodwork and ultrasound.
+ Read more
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Describe your experience with RMA of New Jersey.
Personalized attention, great communication, and efficient care. Everyone I have encountered has been extremely nice, compassionate, and understanding.
During treatment, did you feel like you were treated like a number or a human?
Dr. M is super thorough and explains everything in simple terms. He never makes me feel like he is rushing to do other things, even though he is extremely busy. He also is compassionate and has a great demeanor.
Describe your experience with your nurse.
Great communication and readily available. Also very nice.
How was your experience with Thomas Molinaro?
I have nothing but positive things to say about Dr. M. This is my third RE and the whole experience has been so much better than my other experiences. He gives personalized attention, is a great communicator, and is extremely knowledgeable.
What one piece of advice would you give a prospective patient of Thomas Molinaro?
Feel free to ask as many questions as you want to in order to understand what is going to be happening. Dr. M is very patient and always allows ample time for each of his patients.
Describe the protocols Thomas Molinaro used in your cycles and their degree of success.
IVF protocol with menopur and gonal-f, ganirellix. FET protocol with estrace and PIO. 6 embryos frozen as day 6 blasts. No fresh transferred. Currently in the beginning of FET protocol.
Describe your experience with your monitoring appointments.
Efficient, well-oiled machine. Usually in and out within 20 minutes for bloodwork and ultrasound.
Describe the costs associated with your care under Thomas Molinaro.
Insurance covers monitoring, testing, etc., but I have no coverage for treatment. The fresh cycle including ICSI was about $11,000 plus almost $5000 for medications.
10
Doctor
Thomas Molinaro
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Eatontown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 34
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
2 IUI, 5 IVF, Donor Sperm
Diagnosis
Male Factor, Other
10
They [RMA - Eatontown] have a great lab, they are very big with many locations but you have to travel to basking ridge for major procedures. They are not on the autoimmune bandwagon yet...[monitoring appointments] It is like cattle call in basking ridge, but it's nice in eatontown. Everyone is friendly....Under 10k for monitoring and ER... He [Dr. Molinaro] really listens and explains everything- I know so much more about my body now. He explains why he does things, why he wouldn't do something else, and answers every question I have along the way.
+ Read more
Age
33 - 34
Treated
2013 - 2014
Success with this Doc
Yes
Race
European, Native American
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 5 IVF, Donor Sperm
Diagnosis
Male Factor, Other
10
Describe your experience with RMA of New Jersey.
They have a great lab, they are very big with many locations but you have to travel to basking ridge for major procedures. They are not on the autoimmune bandwagon yet.
During treatment, did you feel like you were treated like a number or a human?
When we had zero fertilized after an ER- he called and spoke to both of us and cleared his schedule to see us in person. He helped us arrange to pay for the cycle so we could save our insurance for later. He answered questions I had about medical studies and elaborated on items I couldn't quite understand. If I am not comfortable with something, he explains it right away and he adjusts his protocol based on my concerns.
How was your experience with Thomas Molinaro?
He is a great doctor. He really listens and explains everything- I know so much more about my body now. He explains why he does things, why he wouldn't do something else, and answers every question I have along the way.
What one piece of advice would you give a prospective patient of Thomas Molinaro?
If you are feeling nervous or anxious, let him know. He will take the time to explain everything. He will be very honest if you really have something to worry about.
Describe the protocols Thomas Molinaro used in your cycles and their degree of success.
We did a max dose for ivf#4 since I didn't have a good response my last cycle. We did a natural cycle to rule out some suspicions about drug interactions. Then we adjusted meds to do a low dose injectable with femera to avoid raising estrogen levels too high. That protocol did the trick for us.
Describe your experience with your monitoring appointments.
It is like cattle call in basking ridge, but it's nice in eatontown. Everyone is friendly.
Describe the costs associated with your care under Thomas Molinaro.
Under 10k for monitoring and ER
10
Doctor
Thomas Molinaro
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Eatontown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 34
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, PCOS
10
They explained everything perfectly so that I could understand while still not talking down to me... Alana [ my nurse] was always available to answer questions and I felt she really cared about my outcome.
+ Read more
Age
33 - 34
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, PCOS
10
During treatment, did you feel like you were treated like a number or a human?
I get they really cared and hoped for a positive pregnancy test just as much as I did. They explained everything perfectly so that I could understand while still not talking down to me. When he saw my insurance wouldn't cover anything, Dr. Molinaro referred me to a study that I could participate in which covered 90% of the cost. We will be eternally grateful to Dr. Molinaro and the RMA team.
Describe your experience with your nurse.
Alana was always available to answer questions and I felt she really cared about my outcome.
How was your experience with Thomas Molinaro?
He was kind, compassionate and respectful. I always felt like I was in great care and that my outcome was important to him.
What one piece of advice would you give a prospective patient of Thomas Molinaro?
Be 100% honest and never give up hope. They will do everything possible to help you, and work with you financially. Check their website for possible study participation.
Describe your experience with your monitoring appointments.
The earlier, the better. I found that getting there earlier, I was seen quicker and out pretty fast. The waiting room was never super full, though, and I never waited long regardless.
10
Doctor
Thomas Molinaro
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Eatontown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 29
Treated
2012 - 2014
Success with this Doc
Yes
Treatment
7 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
I have PCOS so I overstimulate easily, Dr. Molinaro [at RMA of New Jersey] always monitored me closely and would adjust my dosage accordingly because of my situation. Dr. Molinaro had suggested that after several IUI's that never resulting pregnancies that I should try IVF. He said that it would be easier to control for me (IUI's are risky for multiples, especially with my tendency to overstimulate). I was afraid to do it, I also did not have the funds for it and he never pressured me. I would suggest we try another IUI and he would say ok. I finally did the IVF and had twins.
+ Read more
Age
27 - 29
Treated
2012 - 2014
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
During treatment, did you feel like you were treated like a number or a human?
I never felt like a number. Dr. Molinaro always took his time with me and was always available for questions.
How was your experience with Thomas Molinaro?
Dr. Molinaro always explained everything perfectly and in a way that I could best understand. He listened and always took into consideration my questions.
What one piece of advice would you give a prospective patient of Thomas Molinaro?
Don't be afraid to ask questions.
Describe the protocols Thomas Molinaro used in your cycles and their degree of success.
I have PCOS so I overstimulate easily, Dr. Molinaro always monitored me closely and would adjust my dosage accordingly because of my situation. Dr. Molinaro had suggested that after several IUI's that never resulting pregnancies that I should try IVF. He said that it would be easier to control for me (IUI's are risky for multiples, especially with my tendency to overstimulate). I was afraid to do it, I also did not have the funds for it and he never pressured me. I would suggest we try another IUI and he would say ok. I finally did the IVF and had twins.
10
Doctor
Thomas Molinaro
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Eatontown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Tubal Blockage, Other
10
Sometimes morning monitoring [at RMA - Eatontown] takes a long time. The front desk is always friendly as well as phlebotomists and other support staff. I wish they would make a the iui process slightly less conveyor belt and a little more personal...Samantha is great at answering any questions and not making you feel like it’s a silly question. She has helped calm my nerves many times...Make sure you come in educates and prepared
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Tubal Blockage, Other
10
Describe your experience with RMA of New Jersey.
Sometimes morning monitoring takes a long time. The front desk is always friendly as well as phlebotomists and other support staff. I wish they would make a the iui process slightly less conveyor belt and a little more personal.
During treatment, did you feel like you were treated like a number or a human?
She always listens to my concerns and suggestions
Describe your experience with your nurse.
Samantha is great at answering any questions and not making you feel like it’s a silly question. She has helped calm my nerves many times.
How was your experience with Marie Werner?
She’s understanding of concerns and has done a lot of research and is honest with her answers. She also took into consideration my suggestions to help get pregnant. Without me pushing for further testing and her listening we may not have found the endometritis before this next iui. I am hopeful for my next cycle thanks to her!
What one piece of advice would you give a prospective patient of Marie Werner?
Make sure you come in educates and prepared
Describe the protocols Marie Werner used in your cycles and their degree of success.
Follistim, ovidrel and endometrin suppositories.
Describe the costs associated with your care under Marie Werner.
So far, all costs have been covered by insurance.
9
Doctor
Marie Werner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Eatontown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
28
Treated
2016
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Anovulation, Other
9
I really like RMANJ. You will not see your doctor at most morning monitoring sessions or procedures, but they manage your care. The team works together well to give good care and everyone I encounter seem to have reviewed my chart and be able to answer my questions...The phlebotomists are excellent...[nurse] Kira is always willing to answer our questions and never seems to get annoyed when we have a lot of questions and concerns. She shows both passion and an ability to answer our questions knowledgeably.
+ Read more
Age
28
Treated
2016
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Anovulation, Other
9
Describe your experience with RMA of New Jersey.
I really like RMANJ. You will not see your doctor at most morning monitoring sessions or procedures, but they manage your care. The team works together well to give good care and everyone I encounter seem to have reviewed my chart and be able to answer my questions.
During treatment, did you feel like you were treated like a number or a human?
Doctor Hock always called me personally after bad news and discussed all our options. She answers every question in detail and is very kind but also very thorough. She has gotten to know me and my husband personally and seems to genuinely care about us.
Describe your experience with your nurse.
Kira is always willing to answer our questions and never seems to get annoyed when we have a lot of questions and concerns. She shows both passion and an ability to answer our questions knowledgeably.
What specific things went wrong at this clinic?
  • Lost paperwork
How was your experience with Doreen Hock?
Dr. Hock has been very thorough and laid our our treatment plan at every step. She adjusts the plan after each test and every bit of additional information that we receive. I appreciate her honesty, but she also gives news very clearly and kindly.
What one piece of advice would you give a prospective patient of Doreen Hock?
Don't be afraid to ask questions and make sure you have time to discuss her answers. Dr. Hock will go over all of your questions in detail.
Describe the protocols Doreen Hock used in your cycles and their degree of success.
We tried to use the embryos that were generated when I was with a previous doctor. However, after two failed transfers, we did a retreival with RMANJ and Dr. Hock believes that the egg quality will be better. I have also adjusted my diet for several months, which should help egg quality and will hopefully result in a successful transfer.
Describe your experience with your monitoring appointments.
It is pretty efficient and if you get there early, you won't have to wait long. The phlebotomists are excellent.
Describe the costs associated with your care under Doreen Hock.
We had general copays. We also had to pay embryo cryo and storage fees.
9
Doctor
Doreen Hock
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34
Treated
2016
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Male Factor, PCOS
10
The reception staff [at RMA] is friendly and helpful. I can't say enough about how great the phlebotomy staff is - they work quickly and efficiently and are wonderful to talk to. I do think, however, that the Somerset office could benefit from having more than one doctor on morning monitoring...I started with [Nurse] Jordanna, who was very receptive to all of my questions and was available regularly via email. When she went on leave, I was transferred to Alana, who has been excellent about communicating my results and very patient as my husband and I mulled over whether to start with IVF.
+ Read more
Age
34
Treated
2016
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Male Factor, PCOS
10
Describe your experience with RMA of New Jersey.
The reception staff is friendly and helpful. I can't say enough about how great the phlebotomy staff is - they work quickly and efficiently and are wonderful to talk to. I do think, however, that the Somerset office could benefit from having more than one doctor on morning monitoring. I often feel like that is the part where I wait the longest to get done, though the monitoring itself is a fairly short process.
During treatment, did you feel like you were treated like a number or a human?
During the appointments I've had with her, Dr. Shastri has been concerned not only with how my treatment is progressing, but also with how I'm doing emotionally. She understands that this is a difficult process from a number of standpoints, and that comes through in how she talks about the entire process.
Describe your experience with your nurse.
I started with Jordanna, who was very receptive to all of my questions and was available regularly via email. When she went on leave, I was transferred to Alana, who has been excellent about communicating my results and very patient as my husband and I mulled over whether to start with IVF.
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Shefali Shastri?
She has been very up-front about the probabilities of IUI working for us, and when I met with her to discuss IVF, she was very thorough in explaining how it works. I felt that I understood well enough to be able to explain IVF knowledgeably to my husband, who was unable to attend my appointment. As we move to IVF, I look forward to continuing to work with Dr. Shastri.
What one piece of advice would you give a prospective patient of Shefali Shastri?
Unless you go to the Springfield office regularly, it's possible you may only see her at your scheduled consultations, rather than at monitoring, IUI, etc.
Describe the protocols Shefali Shastri used in your cycles and their degree of success.
For IUI: Gonal-F at varying levels (between 100-150 most times) depending on follicle growth, then 1Ovidrel for trigger each time. We did not have any successful IUI cycles, however. I was also advised to go on a low-carb diet as Dr. Shastri diagnosed me with symptoms similar to PCOS.
Describe the costs associated with your care under Shefali Shastri.
Our insurance has covered most costs. For monitoring, I have a co-pay only for ultrasounds, not bloodwork. We will have some out-of-pocket costs for IVF beyond what insurance will cover.
10
Doctor
Shefali Shastri
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
43 - 47
Treated
2012 - 2016
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Uterine Fibroids
0
Overall the experience with RMA was not satisfactory and at times unpleasant. When my first cycle with them failed (an FET with embryos from a prior cycle at IVF NJ) the nurse implied that the embryos weren't up to RMA's standards. Ok.. I have twin girls and my baby boy from those crappy embryos. I'm considering cycling again with them next fall only because of Dr Treiser. I'm already dreading dealing with them again. (RMA) The billing department was fine....
+ Read more
Age
43 - 47
Treated
2012 - 2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Uterine Fibroids
0
Describe your experience with RMA of New Jersey.
Overall the experience with RMA was not satisfactory and at times unpleasant. When my first cycle with them failed (an FET with embryos from a prior cycle at IVF NJ) the nurse implied that the embryos weren't up to RMA's standards. Ok.. I have twin girls and my baby boy from those crappy embryos. I'm considering cycling again with them next fall only because of Dr Treiser. I'm already dreading dealing with them again. (RMA) The billing department was fine. We've paid OOP for everything so the billing department was always nice to us, lol!
During treatment, did you feel like you were treated like a number or a human?
Dr Treiser tries to be somewhat personable. Shes pleasant but sticks to the facts with little hand holding.I didn't have any complaints regarding my care until the acquisition of IVF NJ by RMA NJ. RMA was strictly all business and they herded everyone around like cattle. They were almost rude to my husband and myself because we had to bring our twins for an appointment. They should make a waiting room for parents that's as comfortable as the main waiting area. My husband and the girls had to wait in a tiny room that was claustrophobic. One time I went for an appointment and waited an hour + to be called. RMA said they didn't realize that I was waiting. Despite signing in and saying good morning to everyone. There is absolutely no privacy at RMA. You get herded around with a group. There's maybe 6-8 women getting blood work at the same time. I had to STAND in a long corridor with at least 10 other women and some of their partners while waiting for an ultrasound. And you can hear everything through the doors.
Describe your experience with the nursing staff.
When I was a patient at IVF NJ, the nurses were absolutely wonderful. I'm a nurse myself and I was really impressed with the job they did. They were professional but personable, on top of everything, and responded to an email, phone call or text within minutes. They made my two failed cycles easier to deal with and my successful one even more exciting and special. Once the clinics merged, the nurses began to leave. The nurses from RMA were ok but they weren't on top of things at all. Like I didn't realize I needed my annual mammography when I started my last cycle. They didn't even notice. IVF NJ wouldn't have allowed me to cycle. It took a long time for them to respond to email or messages. Sometimes not until the next day. Any procedure done at IVF NJ was made as pleasant as possible. The nurses, the RE's and the support staff were all really nice and your nurse would come to see you before your transfer. We even received a card after our first transfer from our nurse.
How was your experience with Susan Treiser?
Dr Treiser was more than satisfactory as my RE during my time with IVF NJ. I really can't complain about the care I received then. Each time a cycle failed, she had a plan going forward. She was flexible and allowed me to participate in planning the next steps.She can come across as a bit cool at times but like I mentioned previously, I didn't need hand holding, I needed results.
7
Doctor
Susan Treiser
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
RMA of New Jersey
Somerset
– Read less
10
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
?
Treatment
1 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Poor Egg Quality, Tubal Blockage
10
RMA is an amazing clinic where yiu are treated as more than just a number. All staff is very knowledgeable and caring. They work with your specific needs and have convenient operating hours for full-time working patients.... Gwendolyn [a nurse] is very knowledgeable and prompt in returning phone calls, answering questions and giving results. She is very caring.... Morning monitoring is very well run at this clinic. Walk in monitoring hours run on a first come first served basis. Hours are between 6-7:30 which is extremely convenient as a full-time working patient.
+ Read more
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
?
Race
European, Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Poor Egg Quality, Tubal Blockage
10
Describe your experience with RMA of New Jersey.
RMA is an amazing clinic where yiu are treated as more than just a number. All staff is very knowledgeable and caring. They work with your specific needs and have convenient operating hours for full-time working patients.
During treatment, did you feel like you were treated like a number or a human?
Dr. Shefali Shastri really cares about her patients. She will take the time to give a call when needed to make sure that you are doing well emotionally and physically throughout the entire process. She is prompt in returning phone calls and answering any and all questions throughout the process. She is also there to support during times of disappointment or grief. She is an amazing doctor!
Describe your experience with your nurse.
Gwendolyn is very knowledgeable and prompt in returning phone calls, answering questions and giving results. She is very caring .
How was your experience with Shefali Shastri?
Dr. Shefali Shastri is a very skilled and knowledgeable reproductive endocrinologist. She is realistic in her expectations and explains all diagnosis, procedures, and results throughout treatment. She is kind, caring and compassionate. Dr. Shastri puts her all into her work, and will do all that she can to get a positive result. I would recommend her to anyone who is looking for a great RE.
What one piece of advice would you give a prospective patient of Shefali Shastri?
Do not be afraid to ask questions! Dr. Shastri wants you to fully understand what is happening every step of the way. She is always there to answer any questions that you may have.
Describe the protocols Shefali Shastri used in your cycles and their degree of success.
IVF cycle #1: September, 2016 450 units Follistim 20 units low dose HCG Ganirelix Pregnyl trigger 10 eggs retrieved, 2 blast embryos, 1 ccs normal male IVF#2/IUI: October, 2016 cancelled and converted to IUI 450 units follistim 20 units low dose HCG Ganirelix Pregnyl trigger 2 follicles developed on right side (with only remaining tube). Therefore, the cycle was changed to IUI to see if we would have a successful IUI attempt. Negative beta IVF #3: November, 2016 450 units follistim 40 units low dose HCG Ganirelix Pregnyl trigger 6 eggs retrieved, 2 blast embryos, 1 CCS normal male *increased stim protocol for better egg response Transfer #1: December, 2016 1 mg esteogen twice daily 5 days prior to transfer: 1 mL progesterone in sesame oil 1mL progesterone in sesame oil continued until beta test Antibiotic for 7 days during Antibacterial cream inserted vaginally prior to transfer Progesterone inserted vaginally prior to transfer on the day of 1 4BB male transfered Negative beta IVF #4: 450 units Follistim 40 units low dose HCG Ganirelix Pregnyl trigger 16 eggs retrieved, 2 blast embryos, 0 CCS normal IVF #5: 450 units Follistim 50 units low dose HCG Ganirelix Pregnyl trigger 7 eggs retrieved, 1 blast embryo, 0 CCS normal *increased stim protocol for better egg response
Describe your experience with your monitoring appointments.
Morning monitoring is very well run at this clinic. Walk in monitoring hours run on a first come first served basis. Hours are between 6-7:30 which is extremely convenient as a full-time working patient.
Describe the costs associated with your care under Shefali Shastri.
Insurance covered all infertility treatments in full with an unlimited lifetime maximum. Only had to pay office copay $35 and prescription drug copays. CCS testing for up to 10 embryos over multiple cycles $6,500.
10
Doctor
Shefali Shastri
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
41
Treated
2016
Success with this Doc
No
Treatment
1 IUI, 1 IVF, 3 Egg Freezing, 3 Embryo Freezing
Diagnosis
Unexplained
10
All of the staff [at RMA of New Jersey] at the clinic are friendly, knowledgeable within their roles, and compassionate towards the patients - it really makes a difference. We left other clinics because we didn't feel that way and are so happy we made the choice to switch...While this is a high volume clinic we NEVER felt like a number (we were very pleasantly surprised by this). And because this is a high volume clinic, they are very knowledgeable and experienced at what they do. They have taken the time and care to create an environment that is warm and comforting for what can be a very draining and grueling process.
+ Read more
Age
41
Treated
2016
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF, 3 Egg Freezing, 3 Embryo Freezing
Diagnosis
Unexplained
10
Describe your experience with RMA of New Jersey.
While this is a high volume clinic we NEVER felt like a number (we were very pleasantly surprised by this). And because this is a high volume clinic, they are very knowledgeable and experienced at what they do. They have taken the time and care to create an environment that is warm and comforting for what can be a very draining and grueling process.
During treatment, did you feel like you were treated like a number or a human?
Felt like a human because he took the time to sit down and talk with us at every step of the process. He was direct about our odds and still supportive of our making our own decision. We were most appreciativee of his contacting us directly, instead of through a nurse, to provide results of retrieval, fertilization, and embryo progression.
Describe your experience with your nurse.
All of the staff at the clinic are friendly, knowledgeable within their roles, and compassionate towards the patients - it really makes a difference. We left other clinics because we didn't feel that way and are so happy we made the choice to switch.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Marcus Jurema?
Dr. Jurema is very knowledgeable in his field and took the time to make sure that all of our questions were answered to our satisfaction. Dr. Jurema is very compassionate and empathetic towards his patients. We were most appreciative of the fact that he took the time to contact us directly, instead of through a nurse, to provide us updates on the results of retrieval, fertilization, and embryo progression. We wish all of our doctors, in any profession, were as caring as Dr. Jurema and truly can not say enough positive things about him.
What one piece of advice would you give a prospective patient of Marcus Jurema?
Be prepared for the fact that you will not always see him during monitoring or for procedures, but trust that you are still in caring hands and that he will be following your treatment. Be prepared to receive a lot of information if you seek it.
Describe the protocols Marcus Jurema used in your cycles and their degree of success.
micro flare with HGH
Describe the costs associated with your care under Marcus Jurema.
co-pays, testing fees, embryo freezing fees
10
Doctor
Marcus Jurema
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
PCOS
10
Joyce Maloney [a nurse at RMA-Somerset] is the most AMAZING nurse... I am SO lucky that I was assigned to her caseload. She is the best... so organized, detailed, compassionate and always followed through. She always called me in a timely fashion with my personal results and thorough directions of what to do next. I wish everyone would have the same experience with their nurse.... The Somerset office has a smaller waiting room, so sometimes it was standing room only.
+ Read more
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Race
European, Other
Income
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
PCOS
10
Describe your experience with RMA of New Jersey.
A huge strength is how organized they are. Everyone has a job to do and they do it flawlessly, following up with everyone to ensure their treatment moves forward as quickly and seamlessly as possible.
During treatment, did you feel like you were treated like a number or a human?
Dr. Treiser made me feel like a human, as she was very warm, listened to my concerns and answered all of my questions. She was great and so supportive.
Describe your experience with your nurse.
Joyce Maloney is the most AMAZING nurse... I am SO lucky that I was assigned to her caseload. She is the best... so organized, detailed, compassionate and always followed through. She always called me in a timely fashion with my personal results and thorough directions of what to do next. I wish everyone would have the same experience with their nurse.
How was your experience with Susan Treiser?
Dr. Treiser was very warm and compassionate, listened to my concerns and answered all of my questions. She was great and so supportive throughout the whole process. I started out with another doctor (who since retired) and worked with her moving forward. I chose her specifically because she was the one who ended up doing my transfer. I loved her and her personality, and just felt like she would be the right doctor moving forward.
What one piece of advice would you give a prospective patient of Susan Treiser?
Choose her! She has been doing this for so many years and has great experience!
Describe the protocols Susan Treiser used in your cycles and their degree of success.
I don't remember any protocols specifically.
Describe your experience with your monitoring appointments.
The Somerset office has a smaller waiting room, so sometimes it was standing room only. With that said, they were very good about getting people in and out, so there really wasn't much waiting around. I usually had to be there by 7:30am, which were the monitoring hours. It wasn't a problem for me because it was on my way to work, but that will be challenging next time with a toddler that has to go to daycare (in the opposite direction).
Describe the costs associated with your care under Susan Treiser.
We did owe co-pays during certain visits, but I was very lucky that insurance covered most of our treatment and medicine.
10
Doctor
Susan Treiser
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Male Factor, PCOS
10
They [RMA] have multiple offices and early monitoring hours which is great. But sometimes because there are so many doctors with differing approaches, results can vary from monitoring and things can be missed...My nurse is very good at calling with instructions or bloodwork results. She is not good at the personal stuff. When my mom died, she did not tell the dr. She also is very abrupt in conversation.
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
?
Race
Prefer not to answer
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Male Factor, PCOS
10
Describe your experience with RMA of New Jersey.
They have multiple offices and early monitoring hours which is great. But sometimes because there are so many doctors with differing approaches, results can vary from monitoring and things can be missed
During treatment, did you feel like you were treated like a number or a human?
I have PCOS and am overweight, Dr. Shastri was very patient for our 1st year of treatment and just kept encouraging me to lose weight. When we finally got cleared for our first treatment cycle, my mom passed away and a month later my father had open heart bypass surgery. During what was an extremely stressful time, Dr. Shastri was extremely supportive. She has encouraged us to continue healthy lifestyle choices and praises the loss we have achieved.
Describe your experience with your nurse.
My nurse is very good at calling with instructions or bloodwork results. She is not good at the personal stuff. When my mom died, she did not tell the dr. She also is very abrupt in conversation.
How was your experience with Shefali Shastri?
I have PCOS and am overweight, Dr. Shastri was very patient for our 1st year of treatment and just kept encouraging me to lose weight. When we finally got cleared for our first treatment cycle, my mom passed away and a month later my father had open heart bypass surgery. During what was an extremely stressful time, Dr. Shastri was extremely supportive. She has encouraged us to continue healthy lifestyle choices and praises the loss we have achieved.
What one piece of advice would you give a prospective patient of Shefali Shastri?
Don't be afraid to ask questions and write things down
Describe the protocols Shefali Shastri used in your cycles and their degree of success.
We used follistim and ovidrel for the iui cycles. The cycles we did not do iui, had the same medications. My body responded very well and a few follicles matured each time. It was also recommended to be on Metformin for the PCOS and synthroid for thyroid levels.
10
Doctor
Shefali Shastri
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
N/A
Age
36
Treated
2014
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
N/A
There [RMA - Somerset] strength is in there results! The support services they connect you with and offer. The testing lab on sight. Their availability and skill. Weaknesses: sometimes you feel like you are just on an assembly line. However, work it,it is worth it!...[Nurse] I did not find her to be a good communicator and she was rude...[Monitoring Appointments] I was glad that they started early so I could get to work on time.
+ Read more
Age
36
Treated
2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Unexplained
N/A
Describe your experience with RMA of New Jersey.
There strength is in there results! The support services they connect you with and offer. The testing lab on sight. Their availability and skill. Weaknesses: sometimes you feel like you are just on an assembly line. However, work it,it is worth it!
During treatment, did you feel like you were treated like a number or a human?
I could tell he was eager and hard working. I knew he wanted to get results.
Describe your experience with your nurse.
I did not find her to be a good communicator and she was rude. I do not think she is working here any more. I heard his new nurse is nice.
How was your experience with Thomas Kim?
He is honest, yet open to patient suggestions. Most importantly he gets the job done. He is a very intelligent doctor. I felt like I was in good hands with Dr.Kim. I have heard some say he is not the hand holding type. However, what I needed was someone who would be blunt and get us pregnant. We owe him the world! We have our absolute blessing as a result of his skills and talent in the field.
What one piece of advice would you give a prospective patient of Thomas Kim?
My advise if schedule a meeting or phone call with him, if you need attention. He probably has so many patients to keep track of. However, once you meet with him you will see how passionate he is about getting you results. He is probably spending a lot of time considering and reviewing all of his patient treatment plans.
Describe the protocols Thomas Kim used in your cycles and their degree of success.
Dr. Kim said he would not consider putting two embryos in me. Flat out told me I was little and I have had a previous fibroid removal sergury. I am glad he recommended this. He also recommended testing of the embryos since before I began with him I had 3 losses in a row. This was also awesome! Our transfer was successful using the tested embryos and we were able avoid possible implanting two translocation embryos that would have resulted in miscarriage.
Describe your experience with your monitoring appointments.
I was glad that they started early so I could get to work on time.
Describe the costs associated with your care under Thomas Kim.
I don't remember, but I was fortunate to have my insurance cover a great deal of it.
10
Doctor
Thomas Kim
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34
Treated
2014
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Male Factor, PCOS
9
Some of the nurses [at RMA] were better than others. One nurse in particular made a huge difference for me...If you went in early and beat the rush you got done fast. Certain people were better than others with the monitoring...When they merged...costs drastically went up. My storage fee when from $400 a year to $1,200 a year! Also, costs for every visit went up. RMA charges a co-pay for literally everything.
+ Read more
Age
34
Treated
2014
Success with this Doc
Yes
Race
Ashkenazi Jewish, Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Male Factor, PCOS
9
Describe your experience with RMA of New Jersey.
It is completely different from when I went, so this question doesn't pertain any longer.
During treatment, did you feel like you were treated like a number or a human?
Dr. Treiser took the time to actually sit and talk with me, and explained the process. She answered every question I had and was not intimidating to approach. She was very candid and honest. She was always willing to listen. Infertility is a challenging diagnosis with a lot of emotions. Dr. Treiser was sad with me when things didn't go as planned and shared in my joy when I was pregnant finally. Initially, I was having twins, but lost one around 8 weeks. She was comforting and gentle and definitely went above and beyond to support me.
Describe your experience with the nursing staff.
Some of the nurses were better than others. One nurse in particular made a huge difference for me. Her name was Susan L. And she was a blessing. IVFNJ is now merged with RMA, so the nursing staff is completely different now.
How was your experience with Susan Treiser?
Dr. Treiser is a great physician. She is extremely knowledgeable. At first she may seem a bit cold, but she really isn't. She is kind and compassionate and cares deeply about her patients. You can tell that she has a passion for her job and loves what she does. She is very candid and honest.
What one piece of advice would you give a prospective patient of Susan Treiser?
Make an appointment with her. She's terrific!
Describe the protocols Susan Treiser used in your cycles and their degree of success.
we did 3 IUI's and 2 rounds of IVF. Initially, I was on clomid, but I got visual effects, so I was switched to Femara. We had a sperm issue, so the iui didnt work. The first IVF yielded 2 good embryos (I have pcos, so even w a lot of eggs, they weren't all mature). We did a fresh transfer, but it didn't work. She changed the protocol to a feeeze all and added in HGH. I ended up with 4 embryos. Two were transferred and two were kept frozen (one was a 6 day embryo). The changes to the protocol (HGH and stimming for longer) yielded me more embryos. I did get some mild OHSS, but that was expected, hence we planned for a freeze all.
Describe your experience with your monitoring appointments.
If you went in early and beat the rush you got done fast. Certain people were better than others with the monitoring.
Describe the costs associated with your care under Susan Treiser.
My insurance covered most things. I did have some bigger costs with meds, but overall it wasn't bad. When they merged with RMA, costs drastically went up. My storage fee when from $400 a year to $1,200 a year! Also, costs for every visit went up. RMA charges a co-pay for literally everything.
10
Doctor
Susan Treiser
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 37
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
7 IUI, 4 IVF
Diagnosis
PCOS, Poor Egg Quality
10
When you go to Basking Ridge it is overwhelming since there are so many people there. It will seem like a factory, but just know all the Drs discuss every case, so they all know your deal, but it is up to you to advocate for yourself and speak up... [Monitoring appointments] I always needed to get to work so I came 30 minutes before so I could be the first one seen and be in and out...[nurse] Christine Rose communicated with me, and she was great too
+ Read more
Age
36 - 37
Treated
2012 - 2013
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 IUI, 4 IVF
Diagnosis
PCOS, Poor Egg Quality
10
Describe your experience with RMA of New Jersey.
When you go to Basking Ridge it is overwhelming since there are so many people there. It will seem like a factory, but just know all the Drs discuss every case, so they all know your deal, but it is up to you to advocate for yourself and speak up.
During treatment, did you feel like you were treated like a number or a human?
Dr. Shastri called me even if she did not do the retrieval or transfer. She also called me to explain what it meant when on day 5 my embryos looked like morulas and we were going to wait another day for blastocysts. I was always in the know and treated like a patner in my plan.
Describe your experience with your nurse.
She has since retired, but I love her. When she was off, Christine Rose communicated with me, and she was great too.
How was your experience with Shefali Shastri?
I cannot rave enough about her. I still refer people to her and as I counsel people on infertility I call her to ask her advise and to explain things to me. She has become a friend, and was always my partner. I would research and ask her about my findings and she never had an ego and was always willing to listen and appreciative that I wanted to be my own advocate.
What one piece of advice would you give a prospective patient of Shefali Shastri?
SPEAK UP! She will listen.
Describe the protocols Shefali Shastri used in your cycles and their degree of success.
I had a antagonist protocol but when implabtation didnt occur, she brought up the idea of an edometrial biopsy to make sure my lining was optimal. When antibiotics didnt work, we did a suction D&C and got a fresh lining. It became standard in my protocol. I asked about HUMAN GROWTH HORMONE to get my embryos to blasts. She said there was research that it worked in some, but no corrolation to those it did. It was costly, but if i wanted to try it, she was up for it. She was always open to my suggestions.
Describe your experience with your monitoring appointments.
I always needed to get to work so I came 30 minutes before so I could be the first one seen and be in and out.
Describe the costs associated with your care under Shefali Shastri.
I had insurance but still needed to pay some deductibles with medicine and other issues. $7,000 PGS banking and such.
10
Doctor
Shefali Shastri
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
They [RMA] are a large practice so you do see a lot of doctors, but all of the doctors at the Somerset office and the ones I met at Basking Ridge were all great. I especially loved Dr. Leo Doherty. He was kind and compassionate and has hands down the best bedside manner of any doctor I’ve ever met in my 29 years of life. The office staff is incredible, the nurses are all kind, and I LOVED the phlebotomist Richmond at Somerset. I was really sad to graduate. My OBGYN is great but the experience doesnt hold a candle to the one I had at RMA. I would recommend them over and over to anyone (and I do!)
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
Describe your experience with RMA of New Jersey.
RMA is great. I actually have sent a friend there since I graduated, and I know several people who have successfully had babies at RMA, some after years of infertility with no success at other clinics. They are a large practice so you do see a lot of doctors, but all of the doctors at the Somerset office and the ones I met at Basking Ridge were all great. I especially loved Dr. Leo Doherty. He was kind and compassionate and has hands down the best bedside manner of any doctor I’ve ever met in my 29 years of life. The office staff is incredible, the nurses are all kind, and I LOVED the phlebotomist Richmond at Somerset. I was really sad to graduate. My OBGYN is great but the experience doesnt hold a candle to the one I had at RMA. I would recommend them over and over to anyone (and I do!)
During treatment, did you feel like you were treated like a number or a human?
Dr. Treiser understood that I have an anxiety disorder, so she would be very frank with me and give me numbers, percentages, etc when she could, because that made me feel more in control/like I knew what to expect. When we had bad news, she would call me herself rather than letting the nurse call me. She also was the one to call us when we had good news as well. After my retrievals and transfer (done by Dr. Leo Doherty because of how the schedule fell), she called to check on me and see how I was doing. Also, after I was no longer a patient, I reached out to her about results on my first trimester screen to ask her opinion and she called me back the same day, and asked me to keep her updated. When I emailed her the results of my subsequent NIPT screening, she emailed me back the same day.
Describe your experience with your nurse.
Patrice is actually a PA, not a nurse. I felt she was very responsive to my concerns, extremely patient with me (my anxiety got the best of me during this process and she would spend a long time on the phone with me answering my giant lists of questions). She was compassionate and intelligent and I trusted her as much as I trusted the doctors.
How was your experience with Susan Treiser?
I felt Dr. Treiser was very candid and forthcoming, and worked with me to find the best way to treat both my infertility and manage my anxiety about the process. I trusted her and felt she absolutely knew what she was doing. I was very happy with her, although she was not my favorite doctor at the Somerset office.
What one piece of advice would you give a prospective patient of Susan Treiser?
She isn’t the warmest doctor at RMA but she does care, and she is extremely knowledgeable. Be honest about what you need from her and she will do her best to meet those needs and make your process easier.
Describe the protocols Susan Treiser used in your cycles and their degree of success.
My first cycle was a typical antagonist protocol because I have PCOS. They expected me to overproduce so they started me on lower doses. However, my body wasn’t responding in the way they had expected. I produced 19 eggs, 16 mature, 12 fertilized with ICSI, and only 2 survived to 6-day blast. Luckily both were PGS normal but Dr. Treiser encouraged us to let her try another cycle to see if we could get better results and bank more, higher quality embryos since we do want more than one child. Our insurance covers IVF and allows banking so we decided to do a second cycle. We did a Lupron down-regulation protocol the second time. Dr. Treiser felt she had learned about my body in the first cycle and that with the Lupron cycle, she could have more control over how my body would react. We retrieved 24 eggs, 21 mature, 19 fertilized, and 14 made it to day 6 blast. 11/14 were PGS normal. We were so happy we trusted her to do a second cycle. I am currently 18w5d pregnant with my first transfer of our best quality female.
Describe your experience with your monitoring appointments.
Some days were busier than others with monitoring (Mondays and Fridays were busiest) but I learned the best times to go to avoid the rush, and I still felt like I was given enough time with the doctors. On weekends, we had to go a little further to the basking Ridge office because the Somerset office was closed, but the monitoring hours were longer on weekends at BR and I still felt like the wait wasn’t too bad.
Describe the costs associated with your care under Susan Treiser.
My insurance covered IVF luckily, but PGS was out of pocket. We paid $2500 for up to 10 embryos, and then $125 per additional embryo (total $3250). We also had co-pays for visits and meds.
8
Doctor
Susan Treiser
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
5 IUI
Diagnosis
PCOS
10
I had an emergency after an IUI [at RMA] and Jennifer was my point of contact. She was calming, caring and checked on me frequently. The entire nursing team is efficient and communicates effectively...The clinic hours are great, I have been in and out of the office in 5 minutes with very little wait time. It's easy to get to, is clean and friendly staff. The finance team made sure to explain all costs and what I should expect. They were very helpful and well-informed on my insurance provider
+ Read more
Age
Treated
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI
Diagnosis
PCOS
10
Describe your experience with RMA of New Jersey.
The clinic hours are great, I have been in and out of the office in 5 minutes with very little wait time. It's easy to get to, is clean and friendly staff. The coffee...not so great though...bring your own!
During treatment, did you feel like you were treated like a number or a human?
She did her research on my test results that were transferred over prior to my first appointment with her. She was compassionate and understanding of the emotional turmoil that I am dealing with. She was patient and explained everything to me a million times until it sunk in.
Describe your experience with your nurse.
I had an emergency after an IUI and Jennifer was my point of contact. She was calming, caring and checked on me frequently. The entire nursing team is efficient and communicates effectively.
How was your experience with Shefali Shastri?
She looks at each person as an individual, she has some out of the box treatment options but is open and honest about the successes. She is caring, and has followed up with me on a regular basis to monitor my progress. I am very happy with her!
What one piece of advice would you give a prospective patient of Shefali Shastri?
I would see her more often if I was in the Basking Ridge office, but I have been frequenting the Somerset as it's in close proximity to my home.
Describe the protocols Shefali Shastri used in your cycles and their degree of success.
Letrozol and a double IUI after testing. Bloodwork at day 3 and day 11 to make sure I am progressing. Chlomid was unsuccessful 4x and this is what we are trying before proceeding to IVF.
Describe the costs associated with your care under Shefali Shastri.
One month and 2 IUI procedures out of pocket costs were $650, with ultrasounds, bloodwork, tests, etc being covered by insurance. The finance team made sure to explain all costs and what I should expect. They were very helpful and well-informed on my insurance provider
10
Doctor
Shefali Shastri
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Male Factor, Uterine Fibroids
9
RMA-NJ is like clockwork...I wish they would do day-3 embryo transfer, they will only transfer day 5's. That said, they have great PGS testing, it's CCS testing and provides a "normal, mosaic, or abnormal" rating... just wished they would have monitoring hours after 8am. I have to get up super early for the appointments as I live far away....[nurse] Jordanna is sweet, humorous, and always gets back to me the same da
+ Read more
Age
Treated
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
4th of 4 Docs
Treatment
2 IVF
Diagnosis
Male Factor, Uterine Fibroids
9
Describe your experience with RMA of New Jersey.
RMA-NJ is like clockwork. You feel like you've joined some sort of elite fitness club or something, because you can take your "membership" and show up at any of their offices each morning for monitoring and they know who you are and treat you like a valued participant. I wish they would do day-3 embryo transfer, they will only transfer day 5's. That said, they have great PGS testing, it's CCS testing and provides a "normal, mosaic, or abnormal" rating. They will allow transfer of normals and mosaics if you had PGS testing. They have a few different financing options for folks like me who don't have insurance. Their embryology department is amazing. I had to have ICSI done and it worked very well. Their frozen embryo statistics are stellar and are one of the reasons I choose RMA-NJ. All weekday monitoring happens between 6 and 8 in the morning, weekend they are open until 10am. I wish they had later hours.
During treatment, did you feel like you were treated like a number or a human?
RMA-NJ is very factory-like in that you just show up at any of their clinics on the days that you are to be monitored and whoever is working there that day does your monitoring. I like that they at least list the names of the doctors on the schedule so I can go to the clinics with the doctors I feel most comfortable with. Generally all communication runs through one's assigned nurse by email and by phone messages, but any time I have specifically wanted to directly speak with my doctor Susan Treiser, I have been pleasantly surprised with how quickly and pleasantly she calls me back and speaks at length with me about whatever I want to talk to her about. She has also called me, instead of having the nurse contact me, at key junctures in my treatment, and she is always the one to talk with me after retrieval and every step along the way in regards to embryo development and testing. There have been tests and medications I have read about and when I bring up a test or a medication adjustment I am wondering about, she has always had good information for me and seems to like talking with me, and has been open to my ideas and suggestions where appropriate.
Describe your experience with your nurse.
Jordanna is sweet, humorous, and always gets back to me the same day.
How was your experience with Susan Treiser?
I have read about other doctors at RMA-NJ trying novel treatments and I'm not sure anything Dr. Treiser is doing in my situation is particularly novel, but then again, it may be that I have not needed anything novel because I am having good success with the current treatment. Dr. Treiser is easy to talk to and easy to get ahold of and explains everything thoroughly that I ask her about so that I'm not concerned about my questions anymore.
What one piece of advice would you give a prospective patient of Susan Treiser?
Dr. Treiser can seem a bit quiet at times but if you ask her all your questions and concerns, she will be very kind and talk to you about everything.
Describe the protocols Susan Treiser used in your cycles and their degree of success.
I am an older patient (over 40). She never expressed any negativity towards me like other doctors did. I had good AMH, LH/FSH, and many follicles showing on initial visit. She started me on 300 Follistim/Gonal, 150 menopur, then added in Ganirelex a few days later, and then a lupron trigger with an HCG shot. We had very good results with this so it was definitely a good call I think.
Describe your experience with your monitoring appointments.
Efficient, well-oiled machine, where you feel special and like part of an elite club of patients. I just wished they would have monitoring hours after 8am. I have to get up super early for the appointments as I live far away.
Describe the costs associated with your care under Susan Treiser.
IVF with ICSI at RMA is normally roughly 20000 a cycle without insurance. I got a package with ARC (financing that RMA offers) for 3 cycles with ICSI and 6 transfers, for roughly 40000 financed. They also have an interesting setup for PGS testing where you pay to "buy in" to a package of 10 embryos tested for roughly $4000 where those 10 embryos can be all in one cycle or if not used, spills over to subsequent cycles.
9
Doctor
Susan Treiser
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Endometriosis, Male Factor
10
Strengths: Almost every member of RMA's staff that I have encountered are super friendly and knowledgeable. They are a well-oiled machine and able to get you started on your treatment plan quickly. Weakness: They are a very large practice and you won't always see your primary doctor at every visit. The morning monitoring hours are great and usually move quickly but there were a couple times when I had to wait 20+ minutes for an ultrasound.
+ Read more
Age
Treated
Success with this Doc
No
Race
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Endometriosis, Male Factor
10
Describe your experience with RMA of New Jersey.
Strengths: Almost every member of RMA's staff that I have encountered are super friendly and knowledgeable. They are a well-oiled machine and able to get you started on your treatment plan quickly. Weakness: They are a very large practice and you won't always see your primary doctor at every visit. The morning monitoring hours are great and usually move quickly but there were a couple times when I had to wait 20+ minutes for an ultrasound.
Describe your experience with your nurse.
Jennifer is caring and very organized. I feel comfortable reaching out to her with any questions that I have and she always returns my calls or emails promptly. After learning about my negative pregnancy test, she called me just to see how I was doing.
How was your experience with Leo Doherty?
Dr. Doherty is one of the best doctors I have ever had. I knew that I had found the right doctor after our initial consultation when he spent close to an hour walking me and my husband through the process of IVF from start to finish and answering all of our questions. Since then I have had several appointments and phone conversations with Dr. Doherty and he always takes the time to answer all of my questions without making me feel rushed. Dealing with an infertility diagnosis can be very stressful and overwhelming but Dr. Doherty made it much easier through his compassion and calming demeanor. It is clear that he cares about all of his patients and genuinely wants to help them succeed. For example, after learning that I had limited insurance coverage, he immediately helped me to get into programs that would cover part of my treatment.
Describe the protocols Leo Doherty used in your cycles and their degree of success.
Antagonist protocol with a Lupron trigger as I was at risk for OHSS
Describe the costs associated with your care under Leo Doherty.
~$12,000 (one cycle of IVF with ICSI and one FET)
10
Doctor
Leo Doherty
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
8
RMA is clean, organized, available. It does feel a little like a factory when you get shuffled through morning monitoring but they accomplish the treatment plan without any setbacks for me...[Nurse] Joyce was very helpful during this process to give treatment plan and guidance through appointments...
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Age
35 - 36
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
8
Describe your experience with RMA of New Jersey.
RMA is clean, organized, available. It does feel a little like a factory when you get shuffled through morning monitoring but they accomplish the treatment plan without any setbacks for me.
During treatment, did you feel like you were treated like a number or a human?
I only saw Dr. Forman for consultation in the beginning of the process. After the initial meetings I only dealt with other staff members. RMA is like a factory but they get the job done.
Describe your experience with your nurse.
Joyce was very helpful during this process to give treatment plan and guidance through appointments.
How was your experience with Eric Forman?
Dr Forman was fine. A little on the dry side but he explained everything well and got the job done in the time frame laid out. So overall the process went well
What one piece of advice would you give a prospective patient of Eric Forman?
His personality is just a little on the dry side so if you're looking for a warm and fuzzy doctor to lead you through this process, he may not be right for you. If you want someone who is honest and blunt, he will get the process moving.
Describe the protocols Eric Forman used in your cycles and their degree of success.
We set up appointments to allow for a transfer of frozen embryo. There was a few preliminary appointments of blood work and other necessary testing to make sure the transfer would go smoothly.
Describe the costs associated with your care under Eric Forman.
It was all billed through my insurance so I just paid my portion through coinsurance for my treatments. We did have to pay out of pocket for the genetic testing of our embryos which was approximately $5000
7
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
41 - 43
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
The doctor [at RMA of New Jersey] took the time to get to know me and my situation. She patiently answered a million questions all along the way....They [the RMA staff] do a really good job moving everyone through [monitoring appointments] efficiently. I always went right when they opened so there wasn't much wait....The costs were what they said they would be at the outset. Not cheap--that's for sure but worth it for the level of care they provide.
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Age
41 - 43
Treated
2013 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Graphic Designer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
During treatment, did you feel like you were treated like a number or a human?
The doctor took the time to get to know me and my situation. She patiently answered a million questions all along the way. She was always very clear with me about my chances of a pregnancy using my own eggs while also being very kind and caring. I feel very lucky to have found her.
How was your experience with Maria Costantini-Ferrando?
Dr. Constantini was generous with her time and answered a million questions. She got to know me and my situation and helped guide me in making tough decisions. Her medical care is excellent. She found I had a uterine septum that no other doctor had caught after years of fertility treatments! She also has a great bedside manner. She is warm, thoughtful, straightforward and a great communicator.
What one piece of advice would you give a prospective patient of Maria Costantini-Ferrando?
Write down your questions before each visit so you don't forget.
Describe your experience with your monitoring appointments.
They do a really good job moving everyone through efficiently. I always went right when they opened so there wasn't much wait.
Describe the costs associated with your care under Maria Costantini-Ferrando.
We paid for pretty much everything out of pocket but there were no surprises. The costs were what they said they would be at the outset. Not cheap--that's for sure but worth it for the level of care they provide.
10
Doctor
Maria Costantini-Ferrando
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
44
Treated
2013
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
[RMA of New Jersey - Somerset is...] Smaller than some other clinics I went to prior. I felt less like a number. However, this clinic was not RMA when I went. They were still IVF-NJ. I am not sure how this clinic is operating today...My primary nurse was the most amazing, caring person. I really felt like she cared. She answered all of my questions, no matter how many or how big or small. She was great over email and on the phone. Always got back to me very quickly. The rest of the nursing staff were also wonderful--those seen during procedures were attentive and helpful...
+ Read more
Age
44
Treated
2013
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
Describe your experience with RMA of New Jersey.
Smaller than some other clinics I went to prior.I felt less like a number. However, this clinic was not RMA when I went. They were still IVF-NJ. I am not sure how this clinic is operating today.
During treatment, did you feel like you were treated like a number or a human?
I felt the treatment was more tailored to me as a person than just giving me the same plan that she gives to all her patients.
Describe your experience with your nurse.
My primary nurse was the most amazing, caring person. I really felt like she cared. She answered all of my questions, no matter how many or how big or small. She was great over email and on the phone. Always got back to me very quickly. The rest of the nursing staff were also wonderful--those seen during procedures were attentive and helpful.
How was your experience with Susan Treiser?
She is very direct and gives quality information. She came in herself to do my second embryo transfer (after first failed) and we were successful on that second try. She seemed to care about results. Always answered by questions. I did a lot of research about immunosuppressive therapies and while she admitted she didn't necessarily agree with what another doctor told me, she listened and gave her opinion and didn't make me feel crazy.
What one piece of advice would you give a prospective patient of Susan Treiser?
She may not be very warm and fuzzy, but she is smart and caring and will do everything she can to get you results.
9
Doctor
Susan Treiser
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
46 - 50
Treated
2006 - 2010
Success with this Doc
Yes
Treatment
IVF, Donor Eggs, Surrogacy
Diagnosis
10
There are probably many great doctors at RMA NJ, so it's important to rely on your instinct when choosing one to work with....We never had an issue with the nurses. They treated our surrogate very well, even though she didn't have a single nurse she communicated with...It's a very large practice, and it's probably possible to get lost in it if you make a wrong turn anywhere along the way. It's important to take responsibility for your care there, just in case someone drops the ball. On the flip side, because it's so large, they have access to anything you would need.
+ Read more
Age
46 - 50
Treated
2006 - 2010
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IVF, Donor Eggs, Surrogacy
Diagnosis
10
Describe your experience with RMA of New Jersey.
It's a very large practice, and it's probably possible to get lost in it if you make a wrong turn anywhere along the way. It's important to take responsibility for your care there, just in case someone drops the ball. On the flip side, because it's so large, they have access to anything you would need.
During treatment, did you feel like you were treated like a number or a human?
Dr. Treiser was professional, warm, and direct. She explained everything clearly, and encouraged us to contact her for any reason. The staff at the clinic backed her up successfully.
Describe your experience with the nursing staff.
We never had an issue with the nurses. They treated our surrogate very well, even though she didn't have a single nurse she communicated with.
How was your experience with Susan Treiser?
Dr. Treiser responded to emails quickly and completely. She was caring, and wanted to make sure our expectations were met and our anxieties talked about. We were fortunate that that our one transfer was successful.
What one piece of advice would you give a prospective patient of Susan Treiser?
There are probably many great doctors at RMA NJ, so it's important to rely on your instinct when choosing one to work with.
Describe the protocols Susan Treiser used in your cycles and their degree of success.
It's been nine years, so I don't recall.
Describe the costs associated with your care under Susan Treiser.
Our surrogate's health insurance covered many of the costs. But it's been too long to remember the exact amounts required.
10
Doctor
Susan Treiser
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
34 - 36
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
Male Factor, PCOS, Other
8
Doherty is very caring and knowledgeable doctor. He explained everything and let us know what the risks and expectations were realistically. Weaknesses, he wasn't always there for appointments because he goes to different offices...IUIS which failed, IVF which failed because of curved cervix and uterine polyps. I had 2 embryos left and after a hysterosopy and a trail transfer I got pregnant from a FET.
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Age
34 - 36
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 4 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
Male Factor, PCOS, Other
8
Describe your experience with RMA of New Jersey.
Stay on top of all your meditations and there side effects. Recommend to doctors if something doesn't feel right.
During treatment, did you feel like you were treated like a number or a human?
He took his time to explain and gave realistic expectations.
Describe your experience with your nurse.
Very caring and explained everything
How was your experience with Leo Doherty?
Doherty is very caring and knowledgeable doctor. He explained everything and let us know what the risks and expectations were realistically. Weaknesses, he wasn't always there for appointments because he goes to different offices.
What one piece of advice would you give a prospective patient of Leo Doherty?
Be patient and don't be afraid to ask questions and do your own research.
Describe the protocols Leo Doherty used in your cycles and their degree of success.
IUIS which failed, IVF which failed because of curved cervix and uterine polyps. I had 2 embryos left and after a hysterosopy and a trail transfer I got pregnant from a FET.
Describe your experience with your monitoring appointments.
Ok sometimes rushed and you never knew who you would see.
Describe the costs associated with your care under Leo Doherty.
$12,000
8
Doctor
Leo Doherty
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
40
Treated
2016
Success with this Doc
No
Treatment
4 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
My biggest critique [at RMA] would be the on call answering service. Whenever I call, I am always asked if I am pregnant, which I find absurd and hurtful. One of the on call doctors is also pretty terse/short, which is unnerving mid cycle...The nursing staff is overall good and professional. I have no complaints...some days it got backed up and there was something of a wait...There were monitoring visit costs, doc visit costs, and costs for each treatment.
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Age
40
Treated
2016
Success with this Doc
No
Race
Ashkenazi Jewish
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
Describe your experience with RMA of New Jersey.
My biggest critique would be the on call answering service. Whenever I call, I am always asked if I am pregnant, which I find absurd and hurtful. One of the on call doctors is also pretty terse/short, which is unnerving mid cycle.
During treatment, did you feel like you were treated like a number or a human?
Dr. Treiser is a very caring, involved doctor.
Describe your experience with your nurse.
The nursing staff is overall good and professional. I have no complaints.
How was your experience with Susan Treiser?
My experience as her patient was positive, aside from the fact that the treatment hasn't worked so far, though I was apprised of this in advance. I have always felt that she cares very much, was involved in the treatment and was trying to get the best results.
What one piece of advice would you give a prospective patient of Susan Treiser?
My advice is not specific to her, just in general, ask as many questions as you have and don't be afraid to do so.
Describe the protocols Susan Treiser used in your cycles and their degree of success.
I don't remember specifics.
Describe your experience with your monitoring appointments.
It was fine, but some days it got backed up and there was something of a wait. I would imagine that could happen anywhere, though.
Describe the costs associated with your care under Susan Treiser.
There were monitoring visit costs, doc visit costs, and costs for each treatment.
6
Doctor
Susan Treiser
Communication
Compassion
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
Treated
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Male Factor
8
[RMA - Somerset] Morning hours for monitoring that didn’t interfere with my work schedule were great. You see a lot of different doctors, which can be hard for some but is understandable. Financial team is hit or miss. Some members are great others aren’t great. Hard to get an appt with a specific doctor sometimes...[nurse] Extremely organized and on top of everything. I don’t trust anyone else like I trust her.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Male Factor
8
Describe your experience with RMA of New Jersey.
Morning hours for monitoring that didn’t interfere with my work schedule were great. You see a lot of different doctors, which can be hard for some but is understandable. Financial team is hit or miss. Some members are great others aren’t great. Hard to get an appt with a specific doctor sometimes.
During treatment, did you feel like you were treated like a number or a human?
Dr. Goodman was incredibly warm and supportive throughout the process. She patiently answered every single one of my questions and made me feel like I was not alone.
Describe your experience with your nurse.
Extremely organized and on top of everything. I don’t trust anyone else like I trust her.
How was your experience with Linnea Goodman?
She was awesome. I just felt like she understood what I was always asking and she never made me feel like I was taking too much of her time or asking too many questions. She’s a very technically talented provider with incredible emotional intelligence and bedside manner.
What one piece of advice would you give a prospective patient of Linnea Goodman?
Call early. It can sometimes take a while to get an appointment with her. And she may keep you waiting sometimes, but only because she’s trying to give every patient the time and attention they need.
10
Doctor
Linnea Goodman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
38
Treated
2014
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Tubal Blockage
10
Everyone is so nice. They [RMA - Somerset] all make you feel comfortable. Facility is very clean. Never any problems with anyone. Never had any scheduling problem. Always a pleasant experience. They all care about you and it shows. You do not feel like just another number...[nursing staff] She is the best...Dr Bergh made me so comfortable, he treated me like an individual, answered all my questions. He went above and beyond
+ Read more
Age
38
Treated
2014
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF
Diagnosis
Tubal Blockage
10
Describe your experience with RMA of New Jersey.
Everyone is so nice. They all make you feel comfortable. Facility is very clean. Never any problems with anyone. Never had any scheduling problem. Always a pleasant experience. They all care about you and it shows. You do not feel like just another number.
During treatment, did you feel like you were treated like a number or a human?
Dr Bergh made me so comfortable, he treated me like an individual, answered all my questions. He went above and beyond to help my husband and I have a baby
Describe your experience with your nurse.
She is the best
How was your experience with Paul Bergh?
dr Paul bergh is the absolute best in his field. He has a professional bedside manor, he went above and beyond to make our dreams of having a baby a reality. He put me in a pilot study with acupuncture not once but twice He didn’t have to do this, he is so kind and caring. I can’t thank him enough nor can I find enough good to say about him.
What one piece of advice would you give a prospective patient of Paul Bergh?
Be patient , trust, and ask questions.
10
Doctor
Paul Bergh
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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N/A
Age
Treated
Success with this Doc
?
Treatment
5 IUI
Diagnosis
PCOS
N/A
nursing staff [at RMA od New Jersey] calls regularly to check-in and handled my emergency well...She [nurse] was my point of contact during an emergency after an IUI procedure. She was helpful, calming, and reviewed everything with me patiently...I am currently on medication to level my insulin. I am undergoing letrizol treatment and ovidrel shots with two back to back IUI procedures.
+ Read more
Age
Treated
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI
Diagnosis
PCOS
N/A
During treatment, did you feel like you were treated like a number or a human?
Dr. Shastri took the time to sit with me to fully understand my treatment. She has called me regularly to check in on my status and is well-versed in my progress and tests prior to my transfer to her.
Describe your experience with your nurse.
She was my point of contact during an emergency after an IUI procedure. She was helpful, calming, and reviewed everything with me patiently.
How was your experience with Shefali Shastri?
She does her research on you before your appointment. She did not keep me waiting in the waiting room. She was compassionate of the intense emotional roller coaster I am going through. Her nursing staff calls regularly to check-in and handled my emergency well. Lastly, she looks at each patient as an individual, not as a number.
What one piece of advice would you give a prospective patient of Shefali Shastri?
I'd prefer it if I was in the basking ridge office, since I'd see her more often, but overall very happy with her and RMA NJ
Describe the protocols Shefali Shastri used in your cycles and their degree of success.
I am currently on medication to level my insulin. I am undergoing letrizol treatment and ovidrel shots with two back to back IUI procedures.
10
Doctor
Shefali Shastri
Communication
Compassion
Adaptability
Nursing
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10
Age
42 - 43
Treated
2011 - 2012
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
Other
10
When Dr Trieser owned IVFNJ the entire staff were personable and nice. You felt they were routing for you.
+ Read more
Age
42 - 43
Treated
2011 - 2012
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IVF, Donor Eggs
Diagnosis
Other
10
During treatment, did you feel like you were treated like a number or a human?
when Dr Trieser owned IVFNJ the entire staff were personable and nice. You felt they were routing for you.
Describe your experience with the nursing staff.
They were nice & comforting
How was your experience with Susan Treiser?
She was very professional and nice. More professional than nice, but she is really talented at what she does. You there to make a baby, not make a best friend....I would go to her again & would definitely recommend her to others.
What one piece of advice would you give a prospective patient of Susan Treiser?
Prepare & ask questions....she will answer you but may not tell you everything. I learned that being as relaxed about the process can make a difference. Meaning, on the day of your transfer, do you best & whatever it takes to keep relaxed & to not worry...a relaxed recipient helps the implantation.
Describe the protocols Susan Treiser used in your cycles and their degree of success.
lovenox, POI, estrogen...
Describe the costs associated with your care under Susan Treiser.
35,000 for one cycle 17,000 for another, but shared cycle
10
Doctor
Susan Treiser
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New Jersey
Somerset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 33