Rocky Mountain Fertility Center

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Castle Rock
2352 Meadows Blvd.
Castle Rock, CO 80109
303-999-3877
Parker
9235 Crown Crest Blvd.
Parker, CO 80138
303-999-3877
Rapid City
677 Cathedral Drive
Rapid City, SD 57701
(303) 999-3877
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On a scale from 0-10, how likely are you to recommend Rocky Mountain Fertility Center to a friend?
Strongly recommend: 5Neutral: 2Don't recommend: 17.9
8 assessments
  • 63% Strongly recommend (9-10)
  • 25% Neutral (7-8)
  • 13% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
88
Annual Cycles National Avg.
344
8
Average Doctor Score
1 doctor
8 assessments
0
Age
34
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Other
0
If you are looking for a practice that treats you with kindness, respect, empathy and care? Run the other way. If you are looking for a practice that is organized, communicative and reliable? Run the other way...There is no financial guideline given to patients so that you know what to expect. They collect your money and tell you that'll be all for the month, and then out of nowhere they say there's another random test needed. They will refuse to move forward with what you have already paid for if you don't give them more money for more testing. Shouldn't this be organized? This IS what they do day in and day out, right? It is just very obvious that this practice isn't in it for their patients, and for helping families grow. For me, the lack of organization, lack of effective communication, and lack of empathy just added stress and concern to an already difficult situation. I am sharing my experience in an effort to let other women in my situation know the honest truth of what you'll be getting as a Patient with this practice. My recommendation would be to save your time, and to save your money. Go with a clinic that will be kind, organized, and easy to work with. Go with a clinic that will not take the humanity out of the experience of getting pregnant, and will treat you with the very basic decency you deserve.
+ Read more
Age
34
Treated
2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Other
0
Describe your experience with Rocky Mountain Fertility Center.
If you are looking for a practice that treats you with kindness, respect, empathy and care? Run the other way. If you are looking for a practice that is organized, communicative and reliable? Run the other way...There is no financial guideline given to patients so that you know what to expect. They collect your money and tell you that'll be all for the month, and then out of nowhere they say there's another random test needed. They will refuse to move forward with what you have already paid for if you don't give them more money for more testing. Shouldn't this be organized? This IS what they do day in and day out, right? It is just very obvious that this practice isn't in it for their patients, and for helping families grow. For me, the lack of organization, lack of effective communication, and lack of empathy just added stress and concern to an already difficult situation. I am sharing my experience in an effort to let other women in my situation know the honest truth of what you'll be getting as a Patient with this practice. My recommendation would be to save your time, and to save your money. Go with a clinic that will be kind, organized, and easy to work with. Go with a clinic that will not take the humanity out of the experience of getting pregnant, and will treat you with the very basic decency you deserve.
During treatment, did you feel like you were treated like a number or a human?
I felt more like a cash cow than I did a human while being treated at this office. They seemed to only be interested in taking my money, and not really interested in the overall goal of getting me pregnant.
Describe your experience with your nurse.
When in dyer need of clarification after a million Nurses told me a million different things, I asked for the Doctor to call me, and was promptly informed that "the Doctor doesn't call patients... that's what the Nurses are for." That's a problem... there is just no ACTUAL care taken by this Doctor at all.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Deborah Smith?
This Doctor doesn't hesitate to take your hundreds and thousands of dollars, all while refusing to even say hello to you when she walks into the exam room. She doesn't take the time to let you know what's going on, what to expect moving forward, or to really talk with you at all. One failed attempt at pregnancy after the next, and she never once said anything encouraging to me, or offered any support emotionally about what I was going through...
What one piece of advice would you give a prospective patient of Deborah Smith?
To run the other way and go somewhere else.
Describe the protocols Deborah Smith used in your cycles and their degree of success.
Clomid with insemination for two cycles. Then letrozol with insemination for one cycle.
Describe the costs associated with your care under Deborah Smith.
$850 per IUI cycle plus whatever else they decided to throw in whenever they could.
0
Doctor
Deborah Smith
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Rocky Mountain Fertility Center
Parker
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2015
Success with this Doc
Yes
Treatment
3 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Uterine Fibroids
10
Front desk staff [at Rocky Mountain Fertility Center] is not as strong as the nursing staff and dr. Not as friendly and relationship building as the "back end" folks are. The front desk wasn't rude by any means, I was just looking for them to be a bit more inviting and try harder to remember my name without me telling it to them every time I walked in. The strengths of this clinic are second to none. There is the perfect balance of getting the facts, and being showered with compassion. I always felt like I was sitting down with a friend rather than a nursing/dr team.
+ Read more
Age
33
Treated
2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Uterine Fibroids
10
Describe your experience with Rocky Mountain Fertility Center.
Front desk staff is not as strong as the nursing staff and dr. Not as friendly and relationship building as the "back end" folks are. The front desk wasn't rude by any means, I was just looking for them to be a bit more inviting and try harder to remember my name without me telling it to them every time I walked in. The strengths of this clinic are second to none. There is the perfect balance of getting the facts, and being showered with compassion. I always felt like I was sitting down with a friend rather than a nursing/dr team.
During treatment, did you feel like you were treated like a number or a human?
Dr. Smith knew myself and my husband and our "story" every time she walked in the room to greet us.
Describe your experience with your nurse.
Angela was incredibly compassionate throughout the entire process. She was available by phone and email and answered every little question no matter how silly it might be. She became a friend through the process. One of our cycles was during my birthday, which she noticed from my chart, and made it a point to contact me and wish me a happy birthday. She went out of her way to make sure that I understood everything and was as happy and comfortable as I could be in going through this process. She made my husband and I feel like we were her only patients when in reality I knew we were one of many!
How was your experience with Deborah Smith?
Dr Smith is a wonderful mix of telling you the truth - good and bad - giving it to you straight with all the facts, AND showing compassion and reminding you to keep hope and how important that is to the process as well. She was incredibly knowledgeable, and took as much time as we needed in each appointment to answer every single question we could think of. Just because she set course a particular treatment, didn't mean she was sitting back and waiting for the next step on the calendar. As the process/cycle progressed she was constantly re-evaluating to ensure that we were giving our embryos the best chance at success! She showed compassion and sorrow when things didn't go as planned and she celebrated with us when we got our positive test.
What one piece of advice would you give a prospective patient of Deborah Smith?
Do research to have questions ready for Dr. Smith. She will absolutely take the time to make sure you are as informed as possible.
Describe the protocols Deborah Smith used in your cycles and their degree of success.
antagonist protocol with estrogen priming. 300 IU Gonal-F, 300 IU Menopur, .6 Saizen, 100 mg Clomid and Ganirelix. I have DOR so it was an aggressive plan from the start to ensure we could get some of my eggs before discussing the need for donor eggs. Dr. Smith was pleasantly surprised with how well my body reacted to the meds. There were no changes to the protocol throughout monitoring as my body was (for once!) doing what it needed to be doing. IVF cycle 1: 8 eggs retrieved 7 mature 5 fertilized (ICSI) Only 1 made it to day 5 - Froze IVF Cycle 2: 6 eggs retrieved 6 mature 3 fertilized (ICSI) 2 made it to day 5 - Transferred both Result - chemical pregnancy IVF Cycle 3: 5 eggs retrieved 4 mature 4 fertilized (ICSI) 3 made it to day 5 Transferred all 3 PLUS the frozen from round 1 Result: currently 35 weeks pregnant! Protocol listed above was the same for all 3 cycles.
Describe your experience with your monitoring appointments.
All monitoring appointments were done with Dr Smith and no one else. I loved that she was involved in every step of the process. It made me feel like we were important and that Dr Smith always knew what was going on with us in that very moment to make the best call on next steps. Monitoring appointments were done in the morning, which worked perfectly with our work schedules. There was time after every monitoring appointment for us to sit down with our nurse and go over the information/results of the monitoring and ask any questions needed.
Describe the costs associated with your care under Deborah Smith.
$9,500 for each IVF cycle - Meds were $7-$8k. We were on the highest protocol so meds were on the higher side.
10
Doctor
Deborah Smith
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Rocky Mountain Fertility Center
Parker
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
31
Treated
2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor
7
The strengths [for Rocky Mtn Fertility Center]: great 1:1 service, fast prompt service, very informative, well researched. The weaknesses: I'm not sure we would have known any of what we know now unless we had gone through a cycle to learn what worked and didn't work. I'm not sure it's fair to judge them on what we've learned in our scenario....I just know we had to go elsewhere to adjust accordingly.
+ Read more
Age
31
Treated
2016
Success with this Doc
No
Race
European, Black or African-American
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor
7
Describe your experience with Rocky Mountain Fertility Center.
The strengths: great 1:1 service, fast prompt service, very informative, well researched. The weaknesses: I'm not sure we would have known any of what we know now unless we had gone through a cycle to learn what worked and didn't work. I'm not sure it's fair to judge them on what we've learned in our scenario....I just know we had to go elsewhere to adjust accordingly.
During treatment, did you feel like you were treated like a number or a human?
Dr. Deborah Smith is involved in every appointment and completes every ultrasound herself. She is very thorough in her discussion and a very good bedside manner. She's always willing to talk and discuss your questions with you along the way.
Describe your experience with your nurse.
Oh man Angela is the nicest person you may ever meet. She is so great to have as a resource and compassionate when needed in the not so good times that sometimes come from this process. You'd be lucky to have her as your nurse.
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Deborah Smith?
I've read horror stories meeting with the fertility docs and so glad to have had such a great experience with her. I think there were some sperm lab results that were missed along the way that should have slightly shifted our direction of options from frozen sperm to fresh sperm usage. I'm not sure we would have known those things without going through the process. She had a great course of action and was diligent throughout. After our first chemical, she was very proactive in sorting through our options to look at all possibilities. That piece was nice to try and find the "answers."
What one piece of advice would you give a prospective patient of Deborah Smith?
You will definitely get great 1:1 attention throughout the process.
Describe the protocols Deborah Smith used in your cycles and their degree of success.
Long Lupron Protocol. This is a very common protocol used and we wanted to ensure decent egg collection. While our antral follicle count is high, the goal was to try and replicate getting close to that number. We didn't need to change much at all throughout that process from beginning to end. We weren't able to replicate my antral follicle count, but my numbers were still within her range of what's to be expected.
Describe the costs associated with your care under Deborah Smith.
The costs were a lot higher then expected! We thought the cash pay all in IVF ICSI price package would include everything until the positive beta. We still receive blood work bills to this day that we thought were covered. It added up to be a lot more then we originally budgeted for. I think the payment covered just the lead up appointments/ultrasounds and not even sure if it covered much blood work. When doing a cost analysis of options...it made sense to get more elsewhere.
8
Doctor
Deborah Smith
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Rocky Mountain Fertility Center
Parker
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34
Treated
2015
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality, Other
10
No weaknesses [at Rocky Mountain Fertility Center]. The clinic has been awesome. They work with your insurance carrier and try to keep the costs as low as they can. Everyone is friendly, compassionate, and fully invested in helping people achieve their baby dreams...I worked with Emily [nurse] for the IUI rounds and she was excellent. Always returned my calls promptly and even hugged me when the rounds did not work. I just started working with Melanie for IVF and she has been wonderful as well. Compassionate and responsive.
+ Read more
Age
34
Treated
2015
Success with this Doc
Yes
Race
European
Income
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality, Other
10
Describe your experience with Rocky Mountain Fertility Center.
No weaknesses. The clinic has been awesome. They work with your insurance carrier and try to keep the costs as low as they can. Everyone is friendly, compassionate, and fully invested in helping people achieve their baby dreams.
During treatment, did you feel like you were treated like a number or a human?
Dr. Smith is amazing. She is candid but compassionate. She spends as much time as necessary to explain your condition, proposed procedures, and likelihood of success. She makes medical determinations based on your specific case and not general statistics. We have never felt pushed towards a certain treatment plan and in fact she recommended IUI before moving to IVF. It worked for our first child and now after three unsuccessful IUI rounds we are moving on to IVF.
Describe your experience with your nurse.
I worked with Emily for the IUI rounds and she was excellent. Always returned my calls promptly and even hugged me when the rounds did not work. I just started working with Melanie for IVF and she has been wonderful as well. Compassionate and responsive.
How was your experience with Deborah Smith?
Dr. Smith has been candid but compassionate. I feel comfortable in her care and trust that she has the expertise to help us achieve our baby dreams. She has spent hours with my husband and I explaining everything and answering out questions. She never pushes you towards a specific treatment plan and I think her costs are reasonable compared to other facilities.
What one piece of advice would you give a prospective patient of Deborah Smith?
Do your homework. Research the different options. Come prepared with questions.
Describe the protocols Deborah Smith used in your cycles and their degree of success.
With the IUI cycles we used Femera and an HCG trigger shot. In addition, I am routinely seeing fertility acupuncturist. IUI worked once. Now with IVF, we are starting the treatment plan so I do not yet know what medications I will be taking until March.
Describe the costs associated with your care under Deborah Smith.
IUI rounds are &800 I believe but with medication and appointments probably about $1200 a round. IVF with medication will cost us between $19,000-$23,000.
10
Doctor
Deborah Smith
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Rocky Mountain Fertility Center
Parker
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 31
Treated
2014 - 2015
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
Other
10
Overall they [Rocky Mountain Fertility Center] are a wonderful clinic. The only part I wished was better was getting a person on the phone at any time. Sometimes I felt like all I did was get stuck in a phone loop...[Cost of treatment] Approximately $11,000 for the cycle plus the cost of meds...She [Dr. Smith] took the time to thoroughly answer my questions. I wasn't pushed off into a recorded message.
+ Read more
Age
30 - 31
Treated
2014 - 2015
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Other
10
Describe your experience with Rocky Mountain Fertility Center.
Overall they are a wonderful clinic. The only part I wished was better was getting a person on the phone at any time. Sometimes I felt like all I did was get stuck in a phone loop.
During treatment, did you feel like you were treated like a number or a human?
She took the time to thoroughly answer my questions. I wasn't pushed off into a recorded message.
How was your experience with Deborah Smith?
She was wonderful. Always willing to take the time to answer my questions fully. She is extremely knowledgeable and helped to deal with other issues that even my general practice Dr didn't take the time to fix. She also suggested that my husband go see a urologist that specialized in male factor infertility. Although we have always know we both had issues to overcome, noone ever suggested that before. It was one of the best suggestions we'd had. We didn't find affix for his problems, but at least now we understand the issue better.
What one piece of advice would you give a prospective patient of Deborah Smith?
Be open. If you tell her everything, she will come up with a way to handle /fix it. She's a brilliant Dr who looks outside the box to fix the issues that are inside the box!
Describe the costs associated with your care under Deborah Smith.
Approximately $11,000 for the cycle plus the cost of meds
10
Doctor
Deborah Smith
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Rocky Mountain Fertility Center
Parker
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27
Treated
2010
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
None, Other
10
[Rocky Mountain Fertility Center] Small and very friendly. Not s lot of hustle and bustle like some of the larger clinics. They take time With you and make sure you feel supported and cared for....[Nurse] Lucinda was so amazing. Warm and insanely nurturing. She made this stressful process so much easier. All the staff there was incredible...I believe it was around $14k back in 2010....She [Dr. Smith] was wonderful. Caring, knowledgeable and very reassuring.
+ Read more
Age
27
Treated
2010
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 4 Docs
Treatment
2 IVF
Diagnosis
None, Other
10
Describe your experience with Rocky Mountain Fertility Center.
Small and very friendly. Not s lot of hustle and bustle like some of the larger clinics. They take time With you and make sure you feel supported and cared for.
During treatment, did you feel like you were treated like a number or a human?
She was wonderful. Caring, knowledgeable and very reassuring.
Describe your experience with your nurse.
Lucinda was so amazing. Warm and insanely nurturing. She made this stressful process so much easier. All the staff there was incredible.
How was your experience with Deborah Smith?
Let's put it this way, if I still lived in CO I'd be going to her for this cycle. She's amazing. Professional and awesome at what she does, of course but also very positive, reassuring and upbeat. I never doubted that my cycle would work. I never worried. There's a lot to be said for that kind of peace of mind!
What one piece of advice would you give a prospective patient of Deborah Smith?
Relax and trust
Describe the protocols Deborah Smith used in your cycles and their degree of success.
Menopur, bravelle gonal f
Describe the costs associated with your care under Deborah Smith.
I believe it was around $14k back in 2010.
10
Doctor
Deborah Smith
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Rocky Mountain Fertility Center
Parker
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
34
Treated
2014
Success with this Doc
No
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
7
She [my nurse] really cared, explained things well, spent time talking with me... She [Dr. Smith] took the time to explain things... I liked her but felt like she didn't have any alternative options to treatment when the cycle we were on didn't work.
+ Read more
Age
34
Treated
2014
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Investment Banker
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
7
During treatment, did you feel like you were treated like a number or a human?
She spent a lot of time talking with me. She took the time to explain things
Describe your experience with your nurse.
She really cared, explained things well, spent time talking with me
How was your experience with Deborah Smith?
I liked her but felt like she didn't have any alternative options to treatment when the cycle we were on didn't work
What one piece of advice would you give a prospective patient of Deborah Smith?
Good for women that don't have poor egg quality? Or for someone who wants a lot of contact w/the doctor
Describe the protocols Deborah Smith used in your cycles and their degree of success.
Estrace priming with menopur, follostim, growth hormone
7
Doctor
Deborah Smith
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Rocky Mountain Fertility Center
Parker
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
3 round of IUI were around $3000. IVF costs around $20000-$25000 [at Rocky Mountain Fertility Center]... They are very caring, compassionate, and factual. Dr. Deborah Smith, the nurses and other staff members were very knowledgeable and nice. My wife and I always felt comfortable.... hile our fertility has gotten worse since the our first child, we still have faith and trust that Debra will help us conceive second child.
+ Read more
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
No
Race
Prefer not to answer
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
Describe your experience with Rocky Mountain Fertility Center.
They have a very high success rate. They are very caring, compassionate, and factual. Dr. Deborah Smith, the nurses and other staff members were very knowledgeable and nice. My wife and I always felt comfortable.
During treatment, did you feel like you were treated like a number or a human?
Deborah has always been very warm and caring. She also, listenes and answers all our questions we had.
Describe your experience with your nurse.
Very warm and anserwed all our questions. They made our wife and very comfortable.
How was your experience with Deborah Smith?
Deborah Smith showed a lot of knowledge. She gave us the facts, percentages, and explanations in a professional warm manner. She seemed to be a positive, caring person who always addressed our concerns. She’s helped my wife and I conceive our first child, and we couldn’t have done it without her. While our fertility has gotten worse since the our first child, we still have faith and trust that Debra will help us conceive second child.
What one piece of advice would you give a prospective patient of Deborah Smith?
Have faith and try to be patient.
Describe the protocols Deborah Smith used in your cycles and their degree of success.
4 rounds of IUI with femera and hcg shot. We are moving onto IVF.
Describe the costs associated with your care under Deborah Smith.
3 round of IUI were around $3000. IVF costs around $20000-$25000
9
Doctor
Deborah Smith
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Rocky Mountain Fertility Center
Castle Rock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less