Describe your experience with San Diego Fertility Center.
It's gorgeous! Clean, furnished nicely. Myrna at the front desk is so accommodating. After my second visit, you typically don't even sign in when you walk through the door, they greet you by name & let you know they'll get you back. The wait is never long and they are always pleasant and attentive.
During treatment, did you feel like you were treated like a number or a human?
My experience with the SDFC office was very personable. Each appointment that we had, was obviously for the observation of a fertility procedure- but the conversation was always light and in regards to the on-going events of family, events, etc. I never felt like I was being shuttled around being poked and prodded with needles. It felt like a friendly stop-in to say hi to friends, give some blood/have an ultrasound etc. and go on my way.
Describe your experience with your nurse.
Jennifer "Jen", has been amazing. From day one, she gave me her cell phone number- and this poor woman. I contact her at all hours of the day, each time she responds within 10-15 minutes. When we started our egg retrieval cycle, it coincided with Thanksgiving Day, being my first shots- my husband and I were so nervous we were doing it right, we had to call Jen. She answered, on Thanksgiving and took the time to explain to us what we needed to do. She is always communicating with me and always right there when I need her.
How was your experience with Sandy Chuan?
Sandy is absolutely the best. She is warm, friendly and extremely knowledgeable of all procedures, medicine, outcomes, surgeries, etc. Each time she meets with you, you're greeted with a hug and she's always sincerely concerned with how your body is feeling and yourself mentally. I always felt very cared for and I never felt any form of anxiety, going through any of this. Something I can say is very comforting, considering this is an extremely emotional process to go through. I left everything in the hands of Dr. Chuan, having her definitely lifted a weight off of our shoulders- knowing we could count on everything to be taken care of, in the best way possible for myself, my husband & our future child.
What one piece of advice would you give a prospective patient of Sandy Chuan?
Prepare to be hugged.
Describe the protocols Sandy Chuan used in your cycles and their degree of success.
As I said previously, this is a very emotional process with a lot of moving parts. My husband is active-duty Military and was set for a deployment. We had to do a freeze-all cycle, with my eggs- as my husband has fertility issues & we were on a time crunch. The Clinic was very accommodating of our schedule and worked diligently to make sure I got into the next egg retrieval cycle- to ensure we could create the embryos, prior to his departure. During the course of my treatment, I was monitored closely for all of my levels doing blood work/ultra sounds continually. There were times my levels would go too high & we would adjust medications accordingly. I would always receive a call the evening of the change, prior to administering my medications to let me know how to proceed. The day of my 'trigger shot' prior for my egg retrieval, my levels again went a little high. So we had to change course and order a new trigger shot. We were able to go to a nearby pharmacy and adjust for my body. Dr. Chuan and her staff were always very informative as to why the change, what it would mean & how to facilitate.
Describe the costs associated with your care under Sandy Chuan.
Again, she was great. During our egg retrieval cycle, we were out of the state. Due to being at a different clinic, we had to pay an 'offsite monitoring fee' payment to the OB/GYN clinic we attended. Dr. Chuan deducted what we paid to the other provider, off the balance at her clinic. It is obviously an expensive procedure, but they were very helpful with picking the plan that worked best for our family and our finances.