Sanford Fertility and Reproductive Medicine

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Sioux Falls
1500 W 22nd Street
Sioux Falls, SD 57105
(605) 328-8800
On a scale from 0-10, how likely are you to recommend Sanford Fertility and Reproductive Medicine to a friend?
Strongly recommend: 8Neutral: 4Don't recommend: 18.5
13 assessments
  • 62% Strongly recommend (9-10)
  • 31% Neutral (7-8)
  • 8% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
331
Annual Cycles National Avg.
344
8.6
Average Doctor Score
2 doctors
13 assessments
9
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
PCOS, Other
9
Most of the staff [Sanford Fertility & Reproductive Med] is pretty awesome. The front desk people are always super friendly and helpful. The biggest weakness I would say are the financial people. You pay for everything up front, but they don't transfer the credits to your outstanding bills. I had to call because I had an almost $9,000 past due bill while $11,000 credit sat on my account. It was frustrating.... There are some nurses who you just "click" with moreso than others. I preferred the nurses who went through stuff slowly. It's a lot to digest and process, so the ones who seemed more personally interested made for better experiences.
+ Read more
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
PCOS, Other
9
Describe your experience with Sanford Fertility and Reproductive Medicine.
Most of the staff is pretty awesome. The front desk people are always super friendly and helpful. The biggest weakness I would say are the financial people. You pay for everything up front, but they don't transfer the credits to your outstanding bills. I had to call because I had an almost $9,000 past due bill while $11,000 credit sat on my account. It was frustrating.
During treatment, did you feel like you were treated like a number or a human?
Our situation was kind of unique. I felt silly filling out paperwork and claiming to have infertility issues when we had only tried to get pregnant one time and had gotten pregnant one time. Our issue was primarily genetics and creating a healthy baby vs being able to have a baby. She was always willing to answer my questions and concerns, and she always made it a point to ask us about our daughter when we started seeing her to discuss new treatment for our last remaining embryos. Dr Von Wald has always been forthcoming with honesty regarding odds, treatment options and her recommendation, but she has never shoved that upon us.
Describe your experience with the nursing staff.
The staff is pretty small and you see them all so often that it's nice to get to know them. There are some nurses who you just "click" with moreso than others. I preferred the nurses who went through stuff slowly. It's a lot to digest and process, so the ones who seemed more personally interested made for better experiences.
How was your experience with Tiffany Von Wald?
Dr Von Wald is a straight shooter in my experience. If you ask her a direct question, she will give you a straight answer. That can come off as not the warmest of interactions, but she does show compassion. When we were in the process of miscarriage, I actually proposed we do another round of retrieval to her. She agreed because of my good response the first time. When we didn't know how many embryos to transfer, she told us the risks and how we could make the best decision for our situation.
What one piece of advice would you give a prospective patient of Tiffany Von Wald?
Ask the direct questions if you want the answers. She is realistic and will tell you that her goal is to get you pregnant, and keep you pregnant.
Describe the protocols Tiffany Von Wald used in your cycles and their degree of success.
We did IVF with PGS testing. I believe I was on a standard IVF regimen, with birth control followed by lupron and stimulation meds for approximately 10 days. for transfer, I had birth control with lupron and estrogen and Progesterone. The first time, I don't think I was on enough progesterone so the second time I was put on suppositories as well as the shot.
Describe your experience with your monitoring appointments.
They were awesome about monitoring. I lived an hour away, so would have to drive down to be monitored. They were able to schedule around most convenient times for me, which happened to be right away at 7am. It was awesome. And they had people available on Saturday for appts if needed
Describe the costs associated with your care under Tiffany Von Wald.
Our insurance covered most of the services (with the exception of the retrieval and transfer), so when we were quoted the first time out of pocket, we had to Shell out more money than the entire procedure cost. The second time, I made them factor in those costs and it was still roughly $1500 over what we ended up needing.
8
Doctor
Tiffany Von Wald
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
30
Treated
2016
Success with this Doc
No
Treatment
4 IUI, Donor Sperm
Diagnosis
7
The front desk lady [at Sanford Fertility and Reproductive Med], Stacy is awesome!! She remembers who you are even if several months have passed and is super fun to talk to. One thing I would change is making sure that there is 1 nurse or 1 doctor providing a patient information. It was frustrating when we would be told different things by different doctors/nurses.
+ Read more
Age
30
Treated
2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, Donor Sperm
Diagnosis
7
Describe your experience with Sanford Fertility and Reproductive Medicine.
The front desk lady, Stacy is awesome!! She remembers who you are even if several months have passed and is super fun to talk to. One thing I would change is making sure that there is 1 nurse or 1 doctor providing a patient information. It was frustrating when we would be told different things by different doctors/nurses.
During treatment, did you feel like you were treated like a number or a human?
Sometimes we felt as if they were trying to boost their success rate and not so much caring for each individual. We have found over time, this has gotten better and they are more empathetic.
Describe your experience with your nurse.
I can say without hesitation that we had nurses we preferred over others. The ones we enjoyed had been funny, emphathetic and just plain awesome!
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
How was your experience with Keith Hansen?
When we started fertility treatments, we did not know what to expect and unfortunately found that there were many surprises along the way that were not described to us. When we are investing a lot of time and money, we expected nothing but the best. I will say though that since we are starting IVF treatments, we have had a much more positive experience so far (we are in the early stages of this process. Dr. Hansen was empathetic and even made us laugh to ease the tension.
What one piece of advice would you give a prospective patient of Keith Hansen?
Make sure you are prepared with questions and do not be afraid to ask them and push for answers.
Describe the protocols Keith Hansen used in your cycles and their degree of success.
We did 4 rounds of IUI. The first, we took no medication. The following, my wife took Chlomid and then also a trigger shot. By rounds 3-4 we were still doing chlomid but changed to a double trigger as one of the cycles resulted in early ovulation and a delayed period by about 2 weeks
Describe the costs associated with your care under Keith Hansen.
Our insurance does not cover any portion of this so it was all out of pocket. We paid for several tests, medications and the actual procedure. I would say each round of IUI cost is around 3-4K with our first round of IVF being around 20k.
6
Doctor
Keith Hansen
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Other
10
They were all great ladies [the nurses at Sanford Fertility and Reproductive Medicine]...They all answered my questions I had over the phone or online. When my first results came back negative one nurse cried with me. I felt like I was family... I've never had any problems. The nurses and doctors are so thoughtful and kind. Even the receptionist knew me by name. I have seen both Dr. Von Wald and Dr. Hanson they are both amazing people and doctors. They will take the time to talk to you about anything you need.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Other
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
I've gone to Sanford my whole life. I've never had any problems. The nurses and doctors are so thoughtful and kind. Even the receptionist knew me by name. I have seen both Dr. Von Wald and Dr. Hanson they are both amazing people and doctors. They will take the time to talk to you about anything you need.
During treatment, did you feel like you were treated like a number or a human?
Every doctor I had seen knew me by my face. They helped me understand everything that was going on, and they helped me when I found out the blood tests came back negative. I felt like family.
Describe your experience with the nursing staff.
They were all great ladies. My very first meet with the nurses, one of them forgot that I was waiting for her to come back. I did understand that people get busy though. They all answered my questions I had over the phone or online. When my first results came back negative one nurse cried with me. I felt like I was family.
How was your experience with Tiffany Von Wald?
Having her as my doctor was a wonderful experience. She was very straightforward and kind. As stressful as all the doctor visits I had, and all of the injections, patches and pills, I never felt alone. I hope no-one I know will have to go through this hardship. But I would recommend her in a heartbeat.
What one piece of advice would you give a prospective patient of Tiffany Von Wald?
Don't be scared. You may feel alone, but you're not. I was treated so greatly at sanford, I know you will be too!
Describe the protocols Tiffany Von Wald used in your cycles and their degree of success.
My retrieval and first transfer went okay. I was on gonal-f, menopur, lupron at the beginning. I did have to increase my menopur once for the cycle. I took progesterone in oil shots after the transfer along with an estradiol patch. My second transfer was with progesterone in oil, and estrogen pills three times daily.
Describe the costs associated with your care under Tiffany Von Wald.
Most of it was covered under my insurance, but I needed another shot of gonal-f and that was 300 out of pocket because I maxed my prescription cost from my insurance. My second transfer was about 100 dollars all together.
10
Doctor
Tiffany Von Wald
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28
Treated
2016
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
10
I would send anybody to this clinic [Sanford Fertility and Repro Med]. Everyone from the receptionist to the ultrasound techs to the Doctors are warm, comforting and compassionate. They truly want a positive outcome from every person....They were always comforting and compassionate. Made sure all of our questions were answered every visit and comfortable with the treatment.... They remembered who you were and what you've been through.
+ Read more
Age
28
Treated
2016
Success with this Doc
No
Race
European, Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
I would send anybody to this clinic. Everyone from the receptionist to the ultrasound techs to the Doctors are warm, comforting and compassionate. They truly want a positive outcome from every person.
During treatment, did you feel like you were treated like a number or a human?
All the staff were very warm and comforting. They remembered who you were and what you've been through.
Describe your experience with your nurse.
They were always comforting and compassionate. Made sure all of our questions were answered every visit and comfortable with the treatment.
How was your experience with Keith Hansen?
He was very knowledgeable and understanding. Answered all of my questions fully so both I and my husband could understand the situation and procedures. We had already been through a lot before going to Dr. Hansen and felt like he was the right choice for us.
What one piece of advice would you give a prospective patient of Keith Hansen?
Dr. Hansen truly cares for each patient.
Describe the protocols Keith Hansen used in your cycles and their degree of success.
We first started out on lower dose Letrozole, that wasn't producing what he wanted so we increased the doasge and I had started feeling nauseous so they also included a medication to help with that. Tried that for a couple cycles before moving on to IUI. We also switched to Clomid when starting the IUI cycles. After that resulted in no pregnancy after a couple cycles we agreed that it was best to do a diagnostic laparoscopy in which they found endometriosis. After my body healed we went back to IUI with no pregnancy after a couple more cycles they recommended moving on to IVF.
Describe the costs associated with your care under Keith Hansen.
I thought the costs were reasonable. Our insurance did not cover a lot but I knew that going into treatment. I thought the price of IUI was fair.
10
Doctor
Keith Hansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 2 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Tubal Blockage
10
The strengths of the clinic [Sanford Fertility and Reproductive Med] are great, kind, compassionate staff. The response time with questions is amazing! The nurses are very knowledgeable and the IVF coordinator is super compassionate...The biggest weakness of the clinic is cost....We paid $15,000 for one IVF cycle and another $5,000 for FET.... The nurses are super efficient! They are very compassionate and answer mychart messages almost instantly!
+ Read more
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 4 Docs
Treatment
3 IUI, 2 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Tubal Blockage
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
The strengths of the clinic are great, kind, compassionate staff. The response time with questions is amazing! The nurses are very knowledgeable and the IVF coordinator is super compassionate. Doses of medications are adjusted throughout the IVF cycle to help yield the most amount of eggs. The biggest weakness of the clinic is cost. An IVF cycle is very expensive and we found not afford to do a second retrieval
During treatment, did you feel like you were treated like a number or a human?
Dr Christensen is very down to earth, kind, compassionate and does whatever he can to help get you pregnant
Describe your experience with the nursing staff.
The nurses are super efficient! They are very compassionate and answer mychart messages almost instantly! They also help with medications if you are running short. I was donated samples during my cycle and it was so helpful
How was your experience with Steffen Christensen?
Dr Christensen spends real quality time with his patients. He sees you after every ultrasound to go through the results and let’s you know any adjustments to your medications and care right away. He answers all questions thoroughly
What one piece of advice would you give a prospective patient of Steffen Christensen?
Be expected to love your doctor! He is so kind, funny, and willing to do whatever he can to help you
Describe the protocols Steffen Christensen used in your cycles and their degree of success.
I used Gonal-F, Menopur and Ganirelix throughout my IVF cycle. Doses were adjusted numerous times to try and help with the number of eggs being made
Describe the costs associated with your care under Steffen Christensen.
We paid $15,000 for one IVF cycle and another $5,000 for FET. The costs were high
10
Doctor
Steffen Christensen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
32
Treated
2014
Success with this Doc
Yes
Treatment
6 Fertility Medications
Diagnosis
PCOS
8
They [the nurses at Sanford Fertility and Reproductive Medicine] are knowledgeable, kind, and answered any questions I had...Everyone working at the clinic had great empathy. They are kind, compassionate and excited for you when you do conceive. I was always very comfortable with everyone working there, from the front desk, to the ultrasound tech, to the nurses and the doctors.
+ Read more
Age
32
Treated
2014
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
6 Fertility Medications
Diagnosis
PCOS
8
Describe your experience with Sanford Fertility and Reproductive Medicine.
Everyone working at the clinic had great empathy. They are kind, compassionate and excited for you when you do conceive. I was always very comfortable with everyone working there, from the front desk, to the ultrasound tech, to the nurses and the doctors.
During treatment, did you feel like you were treated like a number or a human?
He was willing to discuss treatment with me at length, and answer all questions. His office also responded quickly to email questions.
Describe your experience with the nursing staff.
They are knowledgeable, kind, and answered any questions I had.
How was your experience with Steffen Christensen?
Dr. Christensen has a kind of quirky personality. He tends to give you all the information, and yet is still able to be lighthearted with you. The only thing he ever did that bothered me was an offhand remark about having two kids in one bedroom when we were first trying for our second baby. But other than that, he was a really great guy.
Describe the protocols Steffen Christensen used in your cycles and their degree of success.
With our first child we use Clomid and a trigger shot and was pregnant with the first cycle. With our second child we did Clomid for 3 months, my body didn't respond to it. So he switched me to Femara and the trigger shot. We got pregnant on our fourth cycle, which was the first with Femara. For third baby we tried Femara, my body didn't respond and so he gave me a second round of Femara within that cycle. My body ended up ovulating on its own, but having sensed that my husband and I were together and it resulted in a pregnancy.
7
Doctor
Steffen Christensen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
30 - 33
Treated
2013 - 2016
Success with this Doc
No
Treatment
2 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
7
This [Sanford Fertility and Reproductive Medicine] is the only clinic in the area that does ART -- so options are limited. I think the doctors are good at what they do, but we had significant issues with billing. For one cycle we overpaid nearly $7000, and had to fight with the clinic to get it back. We had similar issues on subsequent cycles, but because of this experience I refused to prepay. They would have never brought it to our attention if I hadn't caught the discrepancy between our EOBs and clinic statements. So watch this, as it can happen.
+ Read more
Age
30 - 33
Treated
2013 - 2016
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
7
Describe your experience with Sanford Fertility and Reproductive Medicine.
This is the only clinic in the area that does ART -- so options are limited. I think the doctors are good at what they do, but we had significant issues with billing. For one cycle we overpaid nearly $7000, and had to fight with the clinic to get it back. We had similar issues on subsequent cycles, but because of this experience I refused to prepay. They would have never brought it to our attention if I hadn't caught the discrepancy between our EOBs and clinic statements. So watch this, as it can happen.
During treatment, did you feel like you were treated like a number or a human?
After a retrieval, I wished he would have come talk to me (and not just my husband) to let me know how it had gone.
How was your experience with Keith Hansen?
Dr. Hansen is very knowledgeable, and definitely has a lot of experience. Overall, I think he is good at what he does. But he didn't seem to want to think outside the box for our situation. To a certain extent, I think he was trying to protect us financially, but we wanted a child more than anything and were willing to pay for it.
What one piece of advice would you give a prospective patient of Keith Hansen?
Be ready for the rollercoaster that is ART.
7
Doctor
Keith Hansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis
10
All the staff, especially front desk, were so caring and nice. They [Sanford Fertility and Reproductive Medicine] always were so helpful and returned your call if you ever had any questions. The clinic is clean and inviting. Parking is a little busy at times, but there is free valet parking offered.... The total amount for IVF was about $20,000... Dr. Von Wald helped make a very stressful situation better by communicating what was going on and what the plan of attack was.
+ Read more
Age
27
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
All the staff, especially front desk, were so caring and nice. They always were so helpful and returned your call if you ever had any questions. The clinic is clean and inviting. Parking is a little busy at times, but there is free valet parking offered.
During treatment, did you feel like you were treated like a number or a human?
Doctor VonWald was always so caring and went over the entire process into detail with me. She answered any questions I had and made my feel at ease and give me hope. I wasn't just a number-I was a person that she truly cared about helping.
Describe your experience with the nursing staff.
They were so caring and helpful!
How was your experience with Tiffany Von Wald?
Dr. Von Wald helped make a very stressful situation better by communicating what was going on and what the plan of attack was. If something didn't go how originally planned, a new plan was set in place. I felt like I was in good hands that cared about our end goal-having a baby.
What one piece of advice would you give a prospective patient of Tiffany Von Wald?
Anyone going through infertility, I always tell them that it is a rollercoaster ride of emotions and to always have a person to be able to vent to or get emotions off your chest with.
Describe the protocols Tiffany Von Wald used in your cycles and their degree of success.
She watched closely over the dosage of shots to stimulate my ovaries. They took a while to respond, so dosages were increased and lots of ultrasounds were done to make sure I didn't overstimulate
Describe the costs associated with your care under Tiffany Von Wald.
The total amount for IVF was about $20,000
10
Doctor
Tiffany Von Wald
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Male Factor
7
I feel they [Sanford Fertility and Repro Med] could be more aggressive with treatment, forthcoming with information and communication, and clear with clients.... Insurance paid for most of our appointments but not her office visit fees ($250ish). Our insurance does not pay for IVF...which we were quoted around $20,000.... I had a bout with pneumonia and was scheduled for a uterine polyp removal surgery. Unfortunately, the night before the surgery was cancelled by the anesthetist due to the recent pneumonia diagnosis (which I was healed from at the time).
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Male Factor
7
Describe your experience with Sanford Fertility and Reproductive Medicine.
I feel they could be more aggressive with treatment, forthcoming with information and communication, and clear with clients. They did a good job with diagnosing but I feel we’re no further today than we were 15-months ago.
During treatment, did you feel like you were treated like a number or a human?
Dr. Cain was very pleasant and always answered our questions as they arose. I feel she/her office could have reached out to us more though. We were last there in October 2017 and haven’t heard from them since. I feel like once we were presented with IVF being our only option and we needed time to secure funding they completely forgot about us.
Describe your experience with the nursing staff.
Always friendly and helpful.
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Kristen Cain?
She’s a very pleasant doctor and always answered questions in a manner that was helpful and informative. I just feel like we’ve been forgotten since our last visit. We almost always had to recount who we were and what we’d done in the past at every visit.
What one piece of advice would you give a prospective patient of Kristen Cain?
Keep in touch with clients more. This is a difficult road and feeling forgotten doesn’t make us too eager to come back.
Describe the protocols Kristen Cain used in your cycles and their degree of success.
We have yet to start working with a lot of medications. To date I’ve had a lot of bloodwork, a saline sonogram, a uterine polyp removal, and several visits. My husband has had two semen analyses. That’s about it
Describe the costs associated with your care under Kristen Cain.
Insurance paid for most of our appointments but not her office visit fees ($250ish). Our insurance does not pay for IVF...which we were quoted around $20,000.
8
Doctor
Kristen Cain
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2013
Success with this Doc
?
Treatment
4 IUI
Diagnosis
PCOS, Unexplained
10
[Sanford Fertility and Reproductive Medicine is] Clean and inviting. They request that children not come to appointments out of respect to other patients. That says a lot to me about how much they care for their patients. They greet you with a smile. The one thing I don't like is the clinic is located next to a busier street so you have little privacy when walking into the building.... Caring, compassionate. Exceptional people.
+ Read more
Age
29
Treated
2013
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI
Diagnosis
PCOS, Unexplained
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
Clean and inviting. They request that children not come to appointments out of respect to other patients. That says a lot to me about how much they care for their patients. They greet you with a smile. The one thing I don't like is the clinic is located next to a busier street so you have little privacy when walking into the building.
During treatment, did you feel like you were treated like a number or a human?
Answered questions. Seems genuine
Describe your experience with the nursing staff.
Caring, compassionate. Exceptional people.
How was your experience with Steffen Christensen?
Kind, compassionate. He didn't care that you may be a little above your bmi. He spends time with you. Fully explains processes. Makes you feel hope again which is extremely important during this difficult time in your life. He travels 3 hours to my town and doesn't make you feel like a burden.
What one piece of advice would you give a prospective patient of Steffen Christensen?
Be open. Don't hold back with your questions and concerns.
10
Doctor
Steffen Christensen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
The clinics [Sanford] strengths were they were friendly, accessible, and easy to make appointments. Their Weaknesses would be calling you were put on hold or someone had to call you back. Receptionist were nice and friendly, after you've been their a few times they knew your name, talked extra with you, they kind of became like friends...nursing staff was nice, easily accessible to answer our questions and concerns.
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Age
Treated
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
The clinics strengths were they were friendly, accessible, and easy to make appointments. Their Weaknesses would be calling you were put on hold or someone had to call you back. Receptionist were nice and friendly, after you've been their a few times they knew your name, talked extra with you, they kind of became like friends.
During treatment, did you feel like you were treated like a number or a human?
Carefully explained everything with us. didn't treat us like just another patient.
Describe your experience with the nursing staff.
nursing staff was nice, easily accessible to answer our questions and concerns.
How was your experience with Keith Hansen?
He was Nice, told jokes, made you feel comfortable. listened to what are concerns were. We never had a bad experience with him. Explained procedures, what was happening while he was doing the procedures. He gave us options after IVF failed.
What one piece of advice would you give a prospective patient of Keith Hansen?
Just ask questions, they will answer them.
Describe the protocols Keith Hansen used in your cycles and their degree of success.
Just basic Ivf procedures. Medications didnt get adjusted. My body was doing what it was suppose to.
Describe the costs associated with your care under Keith Hansen.
Normal cost,
8
Doctor
Keith Hansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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2
Age
Treated
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Male Factor, Unexplained
2
The clinic [Sanford] was nice and clean and had a nice homey feel. The staff was super nice and friendly. They are open to anwering questions and they call you back in a timely manner. For a weakness a downfall would ne that they do not work with any organizations that i know of to help patients get funding...Just some struggles with husbands prescriptions getting lots and not knowing where his meds went
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Age
Treated
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Male Factor, Unexplained
2
Describe your experience with Sanford Fertility and Reproductive Medicine.
The clinic was nice and clean and had a nice homey feel. The staff was super nice and friendly. They are open to anwering questions and they call you back in a timely manner. For a weakness a downfall would ne that they do not work with any organizations that i know of to help patients get funding.
During treatment, did you feel like you were treated like a number or a human?
I feel like she cares as a person. But we do not have any fertile coverage so I feel like they just set us aside a little bit
Describe your experience with the nursing staff.
They were empathic
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Kristen Cain?
She is a very kind person and you can tell that she cares. Dr cain exaplain how i will hit menopose early and there is no real reason as to why. She sat down at table with us and disussed all our options. The nurses have been very kind as well with asking question through mychart But if dont have the fertility coverage or lots of money you get lost in the bunch
What one piece of advice would you give a prospective patient of Kristen Cain?
Be precentant and don't be afraid to ask questions
Describe the costs associated with your care under Kristen Cain.
Everything was out of pocket
3
Doctor
Kristen Cain
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
Clinic [Sanford] employee's were nice and accommodating. Made you feel welcomed. Were nice and greeted us when we walked into the clinic.We had a short wait time. Knew us by our names after awhile. Easy check in with them....Nursing staff was kind, informational, answered all our questions. The nursing staff knew what they were doing and talking about....She [Dr. Von Wald] explained everything to us, our results, what was going to happen next.
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Age
Treated
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 4 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
Clinic employee's were nice and accommodating. Made you feel welcomed. Were nice and greeted us when we walked into the clinic.We had a short wait time. Knew us by our names after awhile. Easy check in with them.
During treatment, did you feel like you were treated like a number or a human?
She explained everything to us, our results, what was going to happen next. Asked us if we had questions. She answered our questions. She was a nice, kind doctor. She knew what she was talking about and doing.
Describe your experience with the nursing staff.
Nursing staff was kind, informational, answered all our questions. The nursing staff knew what they were doing and talking about.
How was your experience with Tiffany Von Wald?
Her strengths were she explained everything in an a way we could understand. She knew the answers to ou r questions. She explained everything in detail. She answered all our questions. She didn't have any weaknesses.
Describe the costs associated with your care under Tiffany Von Wald.
Normal price
9
Doctor
Tiffany Von Wald
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less