Sanford Fertility and Reproductive Medicine

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication is not offered: Not Offered
Sioux Falls
1500 W 22nd Street
Sioux Falls, SD 57105
(605) 328-8800
On a scale from 0-10, how likely are you to recommend Sanford Fertility and Reproductive Medicine to a friend?
Strongly recommend: 4Neutral: 1Don't recommend: 18.2
6 assessments
  • 67% Strongly recommend (9-10)
  • 17% Neutral (7-8)
  • 17% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
331
Annual Cycles National Avg.
344
8.2
Average Doctor Score
2 doctors
6 assessments
7
Age
30
Treated
2016
Success with this Doc
No
Treatment
4 IUI, Donor Sperm
Diagnosis
7
The front desk lady [at Sanford Fertility and Reproductive Med], Stacy is awesome!! She remembers who you are even if several months have passed and is super fun to talk to. One thing I would change is making sure that there is 1 nurse or 1 doctor providing a patient information. It was frustrating when we would be told different things by different doctors/nurses.
+ Read more
Age
30
Treated
2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, Donor Sperm
Diagnosis
7
Describe your experience with Sanford Fertility and Reproductive Medicine.
The front desk lady, Stacy is awesome!! She remembers who you are even if several months have passed and is super fun to talk to. One thing I would change is making sure that there is 1 nurse or 1 doctor providing a patient information. It was frustrating when we would be told different things by different doctors/nurses.
During treatment, did you feel like you were treated like a number or a human?
Sometimes we felt as if they were trying to boost their success rate and not so much caring for each individual. We have found over time, this has gotten better and they are more empathetic.
Describe your experience with your nurse.
I can say without hesitation that we had nurses we preferred over others. The ones we enjoyed had been funny, emphathetic and just plain awesome!
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
How was your experience with Keith Hansen?
When we started fertility treatments, we did not know what to expect and unfortunately found that there were many surprises along the way that were not described to us. When we are investing a lot of time and money, we expected nothing but the best. I will say though that since we are starting IVF treatments, we have had a much more positive experience so far (we are in the early stages of this process. Dr. Hansen was empathetic and even made us laugh to ease the tension.
What one piece of advice would you give a prospective patient of Keith Hansen?
Make sure you are prepared with questions and do not be afraid to ask them and push for answers.
Describe the protocols Keith Hansen used in your cycles and their degree of success.
We did 4 rounds of IUI. The first, we took no medication. The following, my wife took Chlomid and then also a trigger shot. By rounds 3-4 we were still doing chlomid but changed to a double trigger as one of the cycles resulted in early ovulation and a delayed period by about 2 weeks
Describe the costs associated with your care under Keith Hansen.
Our insurance does not cover any portion of this so it was all out of pocket. We paid for several tests, medications and the actual procedure. I would say each round of IUI cost is around 3-4K with our first round of IVF being around 20k.
6
Doctor
Keith Hansen
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28
Treated
2016
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
10
I would send anybody to this clinic [Sanford Fertility and Repro Med]. Everyone from the receptionist to the ultrasound techs to the Doctors are warm, comforting and compassionate. They truly want a positive outcome from every person....They were always comforting and compassionate. Made sure all of our questions were answered every visit and comfortable with the treatment.... They remembered who you were and what you've been through.
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Age
28
Treated
2016
Success with this Doc
No
Race
European, Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
I would send anybody to this clinic. Everyone from the receptionist to the ultrasound techs to the Doctors are warm, comforting and compassionate. They truly want a positive outcome from every person.
During treatment, did you feel like you were treated like a number or a human?
All the staff were very warm and comforting. They remembered who you were and what you've been through.
Describe your experience with your nurse.
They were always comforting and compassionate. Made sure all of our questions were answered every visit and comfortable with the treatment.
How was your experience with Keith Hansen?
He was very knowledgeable and understanding. Answered all of my questions fully so both I and my husband could understand the situation and procedures. We had already been through a lot before going to Dr. Hansen and felt like he was the right choice for us.
What one piece of advice would you give a prospective patient of Keith Hansen?
Dr. Hansen truly cares for each patient.
Describe the protocols Keith Hansen used in your cycles and their degree of success.
We first started out on lower dose Letrozole, that wasn't producing what he wanted so we increased the doasge and I had started feeling nauseous so they also included a medication to help with that. Tried that for a couple cycles before moving on to IUI. We also switched to Clomid when starting the IUI cycles. After that resulted in no pregnancy after a couple cycles we agreed that it was best to do a diagnostic laparoscopy in which they found endometriosis. After my body healed we went back to IUI with no pregnancy after a couple more cycles they recommended moving on to IVF.
Describe the costs associated with your care under Keith Hansen.
I thought the costs were reasonable. Our insurance did not cover a lot but I knew that going into treatment. I thought the price of IUI was fair.
10
Doctor
Keith Hansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2013
Success with this Doc
?
Treatment
4 IUI
Diagnosis
PCOS, Unexplained
10
[Sanford Fertility and Reproductive Medicine is] Clean and inviting. They request that children not come to appointments out of respect to other patients. That says a lot to me about how much they care for their patients. They greet you with a smile. The one thing I don't like is the clinic is located next to a busier street so you have little privacy when walking into the building.... Caring, compassionate. Exceptional people.
+ Read more
Age
29
Treated
2013
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI
Diagnosis
PCOS, Unexplained
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
Clean and inviting. They request that children not come to appointments out of respect to other patients. That says a lot to me about how much they care for their patients. They greet you with a smile. The one thing I don't like is the clinic is located next to a busier street so you have little privacy when walking into the building.
During treatment, did you feel like you were treated like a number or a human?
Answered questions. Seems genuine
Describe your experience with the nursing staff.
Caring, compassionate. Exceptional people.
How was your experience with Steffen Christensen?
Kind, compassionate. He didn't care that you may be a little above your bmi. He spends time with you. Fully explains processes. Makes you feel hope again which is extremely important during this difficult time in your life. He travels 3 hours to my town and doesn't make you feel like a burden.
What one piece of advice would you give a prospective patient of Steffen Christensen?
Be open. Don't hold back with your questions and concerns.
10
Doctor
Steffen Christensen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
Treated
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Male Factor, Unexplained
2
The clinic [Sanford] was nice and clean and had a nice homey feel. The staff was super nice and friendly. They are open to anwering questions and they call you back in a timely manner. For a weakness a downfall would ne that they do not work with any organizations that i know of to help patients get funding...Just some struggles with husbands prescriptions getting lots and not knowing where his meds went
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Age
Treated
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Male Factor, Unexplained
2
Describe your experience with Sanford Fertility and Reproductive Medicine.
The clinic was nice and clean and had a nice homey feel. The staff was super nice and friendly. They are open to anwering questions and they call you back in a timely manner. For a weakness a downfall would ne that they do not work with any organizations that i know of to help patients get funding.
During treatment, did you feel like you were treated like a number or a human?
I feel like she cares as a person. But we do not have any fertile coverage so I feel like they just set us aside a little bit
Describe your experience with the nursing staff.
They were empathic
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Kristen Cain?
She is a very kind person and you can tell that she cares. Dr cain exaplain how i will hit menopose early and there is no real reason as to why. She sat down at table with us and disussed all our options. The nurses have been very kind as well with asking question through mychart But if dont have the fertility coverage or lots of money you get lost in the bunch
What one piece of advice would you give a prospective patient of Kristen Cain?
Be precentant and don't be afraid to ask questions
Describe the costs associated with your care under Kristen Cain.
Everything was out of pocket
3
Doctor
Kristen Cain
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
The clinics [Sanford] strengths were they were friendly, accessible, and easy to make appointments. Their Weaknesses would be calling you were put on hold or someone had to call you back. Receptionist were nice and friendly, after you've been their a few times they knew your name, talked extra with you, they kind of became like friends...nursing staff was nice, easily accessible to answer our questions and concerns.
+ Read more
Age
Treated
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
The clinics strengths were they were friendly, accessible, and easy to make appointments. Their Weaknesses would be calling you were put on hold or someone had to call you back. Receptionist were nice and friendly, after you've been their a few times they knew your name, talked extra with you, they kind of became like friends.
During treatment, did you feel like you were treated like a number or a human?
Carefully explained everything with us. didn't treat us like just another patient.
Describe your experience with the nursing staff.
nursing staff was nice, easily accessible to answer our questions and concerns.
How was your experience with Keith Hansen?
He was Nice, told jokes, made you feel comfortable. listened to what are concerns were. We never had a bad experience with him. Explained procedures, what was happening while he was doing the procedures. He gave us options after IVF failed.
What one piece of advice would you give a prospective patient of Keith Hansen?
Just ask questions, they will answer them.
Describe the protocols Keith Hansen used in your cycles and their degree of success.
Just basic Ivf procedures. Medications didnt get adjusted. My body was doing what it was suppose to.
Describe the costs associated with your care under Keith Hansen.
Normal cost,
8
Doctor
Keith Hansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
Clinic [Sanford] employee's were nice and accommodating. Made you feel welcomed. Were nice and greeted us when we walked into the clinic.We had a short wait time. Knew us by our names after awhile. Easy check in with them....Nursing staff was kind, informational, answered all our questions. The nursing staff knew what they were doing and talking about....She [Dr. Von Wald] explained everything to us, our results, what was going to happen next.
+ Read more
Age
Treated
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 4 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with Sanford Fertility and Reproductive Medicine.
Clinic employee's were nice and accommodating. Made you feel welcomed. Were nice and greeted us when we walked into the clinic.We had a short wait time. Knew us by our names after awhile. Easy check in with them.
During treatment, did you feel like you were treated like a number or a human?
She explained everything to us, our results, what was going to happen next. Asked us if we had questions. She answered our questions. She was a nice, kind doctor. She knew what she was talking about and doing.
Describe your experience with the nursing staff.
Nursing staff was kind, informational, answered all our questions. The nursing staff knew what they were doing and talking about.
How was your experience with Tiffany Von Wald?
Her strengths were she explained everything in an a way we could understand. She knew the answers to ou r questions. She explained everything in detail. She answered all our questions. She didn't have any weaknesses.
Describe the costs associated with your care under Tiffany Von Wald.
Normal price
9
Doctor
Tiffany Von Wald
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Sanford Fertility and Reproductive Medicine
Sioux Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less