Southwest Fertility Center

Available Resources

Genetic counseling is not offered: Not OfferedAcupuncture is not offered: Not OfferedMental health counseling is not offered: Not OfferedNutrition counseling: OfferedAdministration of shots is not offered: Not OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Mesa
1520 S. Dobson Rd
Mesa, AZ 85202
602-956-7481
Phoenix
3125 N. 32nd St.
Phoenix, AZ 85018
602-956-7481
On a scale from 0-10, how likely are you to recommend Southwest Fertility Center to a friend?
Strongly recommend: 4Don't recommend: 19.2
5 assessments
  • 80% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 20% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
69
Annual Cycles National Avg.
344
9.6
Average Doctor Score
1 doctor
5 assessments
6
Age
Treated
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Male Factor, Uterine Fibroids
6
they [the staff at Southwest Fertility Center] were very kind and knowledgeable... took our special case (my partner travels for work which complicates this journey) into account. However, the RNs consistently did not introduce themselves. I think it's a small enough clinic that they just forget who they have personally met and whose case they just know of. It felt odd to have a transvaginal ultrasound or be inseminated by someone whose first name you don't know!
+ Read more
Age
Treated
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
Male Factor, Uterine Fibroids
6
Describe your experience with Southwest Fertility Center.
Strengths include you can call and ask questions and expect an answer that day or early the next day. You can also get in for appointments quickly and work within the unpredictable nature of your cycle. The weaknesses include some office organization and protocol. All staff should introduce themselves every time and we often had to call to get test results.
During treatment, did you feel like you were treated like a number or a human?
The people (MD, RNs, NPs etc.) were very caring and took our special case (my partner travels for work which complicates this journey) into account. However, the RNs consistently did not introduce themselves. I think it's a small enough clinic that they just forget who they have personally met and whose case they just know of. It felt odd to have a transvaginal ultrasound or be inseminated by someone whose first name you don't know! Otherwise, they were very kind and knowledgeable.
Describe your experience with your nurse.
The office seemed to suffer for lack of an office manager. We frequently had to call in to get even time test results (after being told we would receive a phone call). On one occasion they forgot to put my name on the schedule (although they accommodated me at the time I was told of my appointment anyway). I always have lots of questions and prefer when I'm given clear explanations that do not dismiss my concerns. Some nurses had a communication style that I think was meant to be caring and comforting ("honey stop worrying your little head about that, I can make babies in my sleep!") but I found belittling and dismissive. This was not my experience with all of the nursing staff, others were very direct, patient, and understanding.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to call with results
How was your experience with Sujatha Gunnala?
She was patient and seemed knowledgeable. She answered all our questions and was understanding about our special circumstances (partner travels for work which complicates this journey). She was direct as possible. I would like a clear reason why this isn't happening for us, but I'm not sure a clear reason exists. #infertility
What one piece of advice would you give a prospective patient of Sujatha Gunnala?
Make sure you write down questions before hand and take notes in your visit. I think this is important with all providers, but I think it's especially important in this office, not so much because of Dr. Gunnala, but to make sure what you understand is also what's communicated to the rest of the care team.
Describe the protocols Sujatha Gunnala used in your cycles and their degree of success.
I came into her care at the end of a cycle with clomid (50mg) and an at home DIY IUI. She had me take a pregnancy test (neg) and set the course for cycle 2 (or 1.5 really). In that cycle, I took a "clomid challenge" so 100 mg clomid days 3-7 with an FSH test on day 3 and day 10. This was to test my ovarian reserve, since a previous blood test showed I had low a low AMH level. The "Clomid Challenge" seemed to go well, my numbers suggested that the AMH level was an outlier. I wish it were clearer to me if this means I am NOT diagnosed with low ovarian reserve. Dr. G said I only have 1/4 indicators so not to worry about this. Under the clomid challenge, I had 6 maturing eggs. The RN said I would likely ovulate cycle day 13 based on my ultrasound. This would be a very early ovulation for me, I usually ovulate cycle day 17-19. I did what looked to me like a surge on my OPK and went in for IUI on cycle day 12. I continued to take my BBT and noticed that, even by cycle day 16 my temp had not spiked. I called and insisted that they check to see if I had in fact ovulated. With some convincing, they agreed, and cycle day 17 they checked my progesterone. I had not ovulated! Cycle day 18 I went in for an ultrasound and more blood work. This showed that I was starting to ovulate, and that evening I felt some serious ovulation cramps. The ultrasound suggested I would ovulate with 4 eggs (thanks, clomid!). Cycle day 19 (and the day I had, through previous cycle monitoring, predicted I would ovulate) I went in for IUI #2. Unfortunately IUI 2 my partners #s were lower, 8.4 million post sperm wash, but it only takes 1 and I had 4 eggs, so you take what you can get! Unfortunately, that IUI did not take. I had a neg blood test cycle day 28 (10 days Post Ovulation and IUI#2). They had me take a second blood test cycle day 32 and I started my period Cycle day 33, with much sadness. Our understanding is that this cycle plan was aggressive (to do the clomid challenge and an IUI in the same cycle) and that Dr. G did this because she knew we had a challenging time line with my partner's work/travel. The doctor had discovered that I had a small uterine polyp in my original work up (during the clomid challenge). She said this is not in and of itself a reason for infertility, but said it would be smart to remove it in case it is malignant or results in problems during an eventual pregnancy (if it ever happens! please let it happen!). We had agreed to remove the polyp after the IUI cycle if it was unsuccessful. After this unsuccessful cycle, we realized that the cycle with the surgery would be a lost cycle (having been scraped of polyps, my uterus would most likely NOT be up for implantation). We also knew that we would be leaving town in April and unable to seek care from her or any other doctor (my partner travels for work, so we move about every 3 months, which complicates this journey). We asked if, given the size of the polyp and the complications of our calendar, we could try for another IUI cycle in March and then complete the polyp surgery in April, when the cycle would be lost to care anyway. The doctor declined this request. She felt the polyp needed to be removed. I had the polyp removed yesterday, I was out for the whole procedure and felt groggy but completely fine today. We are disappointed that we'll likely have to wait until May for any forward progress to continue, but understand why the doctor proceeded as she did.
Describe the costs associated with your care under Sujatha Gunnala.
We spent about $2500 on our various tests, visits, and two IUIs.
8
Doctor
Sujatha Gunnala
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Southwest Fertility Center
Phoenix
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Tubal Blockage, Other
10
Fran at check in is wonderful! It [Southwest Fertility Ctr] feels small enough to be managed and you are not just a number. I wish it were closer to where I live (west valley) but I travel because they are the best. The practice may look a little old school but it’s kinda comforting you aren’t walking into a fancy office . You’re paying a lot of money to be there and something about the simplicity of it makes you feel better.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Tubal Blockage, Other
10
Describe your experience with Southwest Fertility Center.
Fran at check in is wonderful! It feels small enough to be managed and you are not just a number. I wish it were closer to where I live (west valley) but I travel because they are the best. The practice may look a little old school but it’s kinda comforting you aren’t walking into a fancy office . You’re paying a lot of money to be there and something about the simplicity of it makes you feel better.
During treatment, did you feel like you were treated like a number or a human?
Dr G is a hands on person. She comforts you. She held my hand before surgery. She asked if I was understanding along the way. She doesn’t rush. She doesn’t make you feel like any questions are out of the norm. She reminds you to be a couple in love and not just two patients. She is amazing.
Describe your experience with your nurse.
Shelley is great! She is organized, consistent and straight forward.
How was your experience with Sujatha Gunnala?
Dr G is compassionate. She has an amazing bedside manner. She is smart and has been doing this along time. She comes across as strategic. She is gentle. What helps is that she says “when you are pregnant... this is the next step.” Not just— if you can get pregnant. In those little ways, her words give hope.
What one piece of advice would you give a prospective patient of Sujatha Gunnala?
Be committed to whatever she recommends (ie: diet, exercise, meds) as she is going off what info you share and she is trying her best to help you start a family. She can do her part, but yes u must do yours.
Describe the protocols Sujatha Gunnala used in your cycles and their degree of success.
I am just in the beginning phases.
10
Doctor
Sujatha Gunnala
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Southwest Fertility Center
Phoenix
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34
Treated
2016
Success with this Doc
Yes
Treatment
4 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, PCOS
10
They [Southwest Fertility Center - Phoenix] were excellent. Always communicated well. Worked around my schedule and were always available...The clinic has the one fertility dr, and several nurses. The clinic works the same as described for the dr and nurses...The clinic is not close to my home, but is worth the drive for the experience she offers...Staff was very nice and accommodating...She [Dr. Gunnala] communicated very well what was going to happen, and expectations of what the treatments could offer...Be patient, at first she can seem very direct, but you learn as you go through the process that it is necessary...She was thorough, and always asked if I had any questions or whether I was uncomfortable.
+ Read more
Age
34
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, PCOS
10
Describe your experience with Southwest Fertility Center.
The clinic has the one fertility dr, and several nurses. The clinic works the same as described for the dr and nurses.
During treatment, did you feel like you were treated like a number or a human?
Staff was very nice and accommodating.
Describe your experience with the nursing staff.
They were excellent. Always communicated well. Worked around my schedule and were always available.
How was your experience with Sujatha Gunnala?
She communicated very well what was going to happen, and expectations of what the treatments could offer. She was thorough, and always asked if I had any questions or whether I was uncomfortable. The clinic is not close to my home, but is worth the drive for the experience she offers.
What one piece of advice would you give a prospective patient of Sujatha Gunnala?
Be patient, at first she can seem very direct, but you learn as you go through the process that it is necessary.
Describe the protocols Sujatha Gunnala used in your cycles and their degree of success.
Clomid cycle, treated with progesterone, prescription prenatal vitamins, aspirin, COQ10.
Describe the costs associated with your care under Sujatha Gunnala.
Mostly just my copay. Sperm test was not covered but that was $80.
10
Doctor
Sujatha Gunnala
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Southwest Fertility Center
Phoenix
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Tubal Blockage
10
I think it [Southwest Fertility Center] was a well put together clinic everything was done in one place. Very clean and organized. Sterile rooms. Ultrasound equipment available on site. As well as labs so I didn’t have to travel somewhere else.... [Nursing Staff]They were awesome!! Answers any silly questions I had.... cost out of pocket was 20k except my husband at the time, his insurance covered it at 100%... She [Dr. Gunnala] was so compassionate and caring.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Tubal Blockage
10
Describe your experience with Southwest Fertility Center.
I think it was a well put together clinic everything was done in one place. Very clean and organized. Sterile rooms. Ultrasound equipment available on site. As well as labs so I didn’t have to travel somewhere else.
During treatment, did you feel like you were treated like a number or a human?
She was so compassionate and caring. She encouraged me along the whole process was very honest with me
Describe your experience with the nursing staff.
They were awesome!! Answers any silly questions I had.
How was your experience with Sujatha Gunnala?
She was wonderful. She addressed all I’ve my concerns and questions. She cared about my well being and out embryos. She was very knowledgeable. She made sure we took ever step needed. She gave us the best possible outcome in regards to our embryos.
What one piece of advice would you give a prospective patient of Sujatha Gunnala?
Trust her.
Describe the protocols Sujatha Gunnala used in your cycles and their degree of success.
Oh I don’t remember the medications. We did ivf. Started the medication. Did the egg retrieval and our embryos grew for 5 days. Two were transferred. 9 days later a positive pregnancy test
Describe the costs associated with your care under Sujatha Gunnala.
cost out of pocket was 20k except my husband at the time, his insurance covered it at 100%
10
Doctor
Sujatha Gunnala
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Southwest Fertility Center
Phoenix
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2013
Success with this Doc
Yes
Treatment
2 IUI, Donor Sperm
Diagnosis
Male Factor, Uterine Fibroids
10
[Dr. Gunnala] knows her stuff, wants fast results, very smart and up on the literature. Her nurses work directly w/ patients and are excellent.
+ Read more
Age
35
Treated
2013
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, Donor Sperm
Diagnosis
Male Factor, Uterine Fibroids
10
Describe your experience with your nurse.
her honesty, warmth, compassion, friendliness, and knowledge
How was your experience with Sujatha Gunnala?
knows her stuff, wants fast results, very smart and up on the literature. Her nurses work directly w/ patients and are excellent.
What one piece of advice would you give a prospective patient of Sujatha Gunnala?
do everything she and her nurses instruct you do you. dont get discouraged
10
Doctor
Sujatha Gunnala
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Southwest Fertility Center
Phoenix
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less