University of Louisville Women's Healthcare

Louisville
401 E Chestnut St #410
Louisville, KY 40202
(502) 588-4400
On a scale from 0-10, how likely are you to recommend University of Louisville Women's Healthcare to a friend?
Strongly recommend: 19
1 assessment
  • 100% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 0% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
223
Annual Cycles National Avg.
344
1 assessment
9
Age
28 - 33
Treated
2006 - 2011
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
PCOS
9
The clinic [University of Louisville Women's Healthcare] moved facilities when I was a patient. In fact, I was the first IVF at the new facility. It's nice and provided much more space. As this is a university clinic, there's another side that deals with ob patients. It was very hard for me to see kids (12-15 yrs old) and pregnant in the same office. Most of the time the RE patients aren't on that side, but it does happen occasionally....Dr Nakajima was always patient and kind. He was the head physician over RE students so I had to answer most things multiple times which was annoying at first but was a good learning tool for all of us.
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Age
28 - 33
Treated
2006 - 2011
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
PCOS
9
Describe your experience with University of Louisville Women's Healthcare.
The clinic moved facilities when I was a patient. In fact, I was the first IVF at the new facility. It's nice and provided much more space. As this is a university clinic, there's another side that deals with ob patients. It was very hard for me to see kids (12-15 yrs old) and pregnant in the same office. Most of the time the RE patients aren't on that side, but it does happen occasionally.
During treatment, did you feel like you were treated like a number or a human?
Dr Nakajima was always patient and kind. He was the head physician over RE students so I had to answer most things multiple times which was annoying at first but was a good learning tool for all of us.
Describe your experience with your nurse.
Angie was amazing. In fact, we still keep in touch today. She cried with me at negatives and cried with me at the positive tests.
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
How was your experience with Steven Nakajima?
I appreciated Dr N's frankness and honesty. I always felt like I could ask any question even when I knew it must sound silly to him. He was our teammate thru the entire process for both of our children. I was initially concerned that there could be a communication issue, but he's a born and raised American and my worry was unrealized. I'm a huge fan and am grateful for all of his help.
What one piece of advice would you give a prospective patient of Steven Nakajima?
He's the head of the clinic (or was when I was a patient) so he's busy and it took a while for my first appointment. It was worth the wait. It's also a teaching facility so you speak with the fellow then Dr N and that can seem repetitive and annoying initially. You will see/speak with the other RE's in the clinic based on their schedules but Dr N always knew what was happening with me.
Describe the protocols Steven Nakajima used in your cycles and their degree of success.
I have PCOS and top line insurance at the time so we skipped multiple IUI procedures since IVF was covered by my insurance. I don't remember specifics now. We were unsuccessful with 6 cycles of Femara and the single IUI round. However, the first IVF round we transferred 2 grade AB embryos. One stuck and I had our oldest son. We froze 3 embryos. Upon thawing, 1 embryo did not make it. The other 2 were transferred. Both stuck, and I miscarried 1 at 10 weeks. The 2nd was fine and I had our younger son. We were given the option to present an argument to transfer 3 embryos the first time, but we're comfortable with 2.
Describe the costs associated with your care under Steven Nakajima.
They offered IVF financing but I was very lucky and it was covered by my insurance. My fresh cycle procedures (egg retrieval and transfer) was $15,800. Frozen embryo storage fees were $250 a year. My frozen cycle procedure fees were $11,900. I think the IUI was $125.
10
Doctor
Steven Nakajima
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
University of Louisville Women's Healthcare
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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