University of Louisville Women's Healthcare

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling is not offered: Not OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Louisville
401 E Chestnut St #410
Louisville, KY 40202
(502) 588-4400
On a scale from 0-10, how likely are you to recommend University of Louisville Women's Healthcare to a friend?
Strongly recommend: 4Don't recommend: 44.9
8 assessments
  • 50% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 50% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
223
Annual Cycles National Avg.
344
3
Average Doctor Score
2 doctors
8 assessments
10
Age
29
Treated
2016
Success with this Doc
No
Treatment
5 Fertility Medications
Diagnosis
Anovulation, Immunological, Unexplained
10
I had questions and emailed the nurse [at Univ of Louisville Women's Healthcare] and got a prompt response. Also, I called with questions and they answered them in a timely manner.... On our first visit we were given the prices for IUI and the cost of our baseline ultrasounds, everything we talked about that was financially possible for us. Well, until we saw the cost of IUI.
+ Read more
Age
29
Treated
2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 Fertility Medications
Diagnosis
Anovulation, Immunological, Unexplained
10
Describe your experience with University of Louisville Women's Healthcare.
The beginning process is very tedious and stressful. Everything has to be in order to proceed. It takes time and I was just thinking “I’m ready to get pregnant ASAP” not knowing the beginning process was so in depth and a little long. Hang in there until you complete that and it was smoothe sailing from there.
During treatment, did you feel like you were treated like a number or a human?
I feel like Dr. Bohler really listened to me. When it came to finances, he tried to help us as much as possible. It is a teaching hospital and the courtesy of all the Fellows and residents was nice as well.
Describe your experience with your nurse.
I had questions and emailed the nurse and got a prompt response. Also, I called with questions and they answered them in a timely manner.
How was your experience with Henry Bohler?
Dr. Bohler is an incredibly nice and sensitive man. He listened to me and my husbands wants and needs. He may not look you directly in the eye which can throw one off, but his responses let you know he was taking it all in.
What one piece of advice would you give a prospective patient of Henry Bohler?
I would probably tell them to take it all in and just feel him out, see if he is for you and your needs. Everybody is different and have different experiences. But as a RE, I personally think he is a great one.
Describe the protocols Henry Bohler used in your cycles and their degree of success.
My husband and I did 5 rounds of clomid with times intercourse. They would do a baseline ultrasound between cycle day 3-5. If no cysts, they would prescribe 5 days of 100mg of clomid. I would take that cycle days 3-7. I would start my ovulation predictor kits at CD 9. I would typically get a positive ovulation on CD 14-15. We were instructed to have intercourse the day of the positive ovulation test and then the two days following.
Describe the costs associated with your care under Henry Bohler.
On our first visit we were given the prices for IUI and the cost of our baseline ultrasounds, everything we talked about that was financially possible for us. Well, until we saw the cost of IUI.
10
Doctor
Henry Bohler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Louisville Women's Healthcare
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
None, Other
9
The costs [at University of Louisville Women's Healthcare] were more affordable than other clinics in the Louisville, KY area...Trying to reach others within the clinic is difficult, and has been as Brianna has been on maternity leave. I wish the clinic would have trained someone to take over her place but I cannot get calls back. So long as Brianna there things are great, but not having her really makes it difficult.
+ Read more
Age
27
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
None, Other
9
Describe your experience with University of Louisville Women's Healthcare.
Trying to reach others within the clinic is difficult, and has been as Brianna has been on maternity leave. I wish the clinic would have trained someone to take over her place but I cannot get calls back. So long as Brianna there things are great, but not having her really makes it difficult.
During treatment, did you feel like you were treated like a number or a human?
She is extremely kind and thoughtful. She has an incredible bedside manner that assures you she is there to help make your dreams a reality.
Describe your experience with your nurse.
Brianna is simply amazing and makes Doctor Pagidas look good. She is a undergone infertility and her approach indicates her compassion towards her patients. She answers any and all questions and is always timely in her response. She feels like a friend.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
How was your experience with Kelly Pagidas?
Doctor Pagidas was thoughtful in all her interactions. She took the time to answer any and all concerns, and always appeared vested in our goal of having children. I would recommend her to anyone and believe she is large in part the reason we have our twin boys and are now pregnant.
What one piece of advice would you give a prospective patient of Kelly Pagidas?
That she is thoughtful and cares about you. She is dedicated to your treatment and is very honest and candid about doing what is best for you.
Describe the protocols Kelly Pagidas used in your cycles and their degree of success.
Doctor Archer got me ready for my IVF, medication protocol. Doctor Pagidas got me ready for my frozen embryo transfer. I had to have the initial ultrasound, trial sonohystergram, begin estrogen, another ultrasound to be sure my lining was good, and then began PIO. Had an ultrasound the morning of transfer and the transfer was in turn completed.
Describe the costs associated with your care under Kelly Pagidas.
The costs were more affordable than other clinics in the Louisville, KY area. I thought the FET transfer costs seemed high but thankfully we had some insurance coverage for this.
10
Doctor
Kelly Pagidas
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
University of Louisville Women's Healthcare
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
28 - 33
Treated
2006 - 2011
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
PCOS
9
The clinic [University of Louisville Women's Healthcare] moved facilities when I was a patient. In fact, I was the first IVF at the new facility. It's nice and provided much more space. As this is a university clinic, there's another side that deals with ob patients. It was very hard for me to see kids (12-15 yrs old) and pregnant in the same office. Most of the time the RE patients aren't on that side, but it does happen occasionally....Dr Nakajima was always patient and kind. He was the head physician over RE students so I had to answer most things multiple times which was annoying at first but was a good learning tool for all of us.
+ Read more
Age
28 - 33
Treated
2006 - 2011
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
PCOS
9
Describe your experience with University of Louisville Women's Healthcare.
The clinic moved facilities when I was a patient. In fact, I was the first IVF at the new facility. It's nice and provided much more space. As this is a university clinic, there's another side that deals with ob patients. It was very hard for me to see kids (12-15 yrs old) and pregnant in the same office. Most of the time the RE patients aren't on that side, but it does happen occasionally.
During treatment, did you feel like you were treated like a number or a human?
Dr Nakajima was always patient and kind. He was the head physician over RE students so I had to answer most things multiple times which was annoying at first but was a good learning tool for all of us.
Describe your experience with your nurse.
Angie was amazing. In fact, we still keep in touch today. She cried with me at negatives and cried with me at the positive tests.
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
How was your experience with Steven Nakajima?
I appreciated Dr N's frankness and honesty. I always felt like I could ask any question even when I knew it must sound silly to him. He was our teammate thru the entire process for both of our children. I was initially concerned that there could be a communication issue, but he's a born and raised American and my worry was unrealized. I'm a huge fan and am grateful for all of his help.
What one piece of advice would you give a prospective patient of Steven Nakajima?
He's the head of the clinic (or was when I was a patient) so he's busy and it took a while for my first appointment. It was worth the wait. It's also a teaching facility so you speak with the fellow then Dr N and that can seem repetitive and annoying initially. You will see/speak with the other RE's in the clinic based on their schedules but Dr N always knew what was happening with me.
Describe the protocols Steven Nakajima used in your cycles and their degree of success.
I have PCOS and top line insurance at the time so we skipped multiple IUI procedures since IVF was covered by my insurance. I don't remember specifics now. We were unsuccessful with 6 cycles of Femara and the single IUI round. However, the first IVF round we transferred 2 grade AB embryos. One stuck and I had our oldest son. We froze 3 embryos. Upon thawing, 1 embryo did not make it. The other 2 were transferred. Both stuck, and I miscarried 1 at 10 weeks. The 2nd was fine and I had our younger son. We were given the option to present an argument to transfer 3 embryos the first time, but we're comfortable with 2.
Describe the costs associated with your care under Steven Nakajima.
They offered IVF financing but I was very lucky and it was covered by my insurance. My fresh cycle procedures (egg retrieval and transfer) was $15,800. Frozen embryo storage fees were $250 a year. My frozen cycle procedure fees were $11,900. I think the IUI was $125.
10
Doctor
Steven Nakajima
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
University of Louisville Women's Healthcare
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF, 2 Egg Freezing, 2 Embryo Freezing
Diagnosis
None, Unexplained
10
Overall Kentucky Fertility Treatment is a great facility and has excellent customer service. The only weakness is the task of getting a phone call answered but they always use their system to give a quick return call... Dr Hunter and his team make you feel like family.... The team at Kentucky Fertility is above and beyond what any customer based business should be. My wife and I feel like the priority every time we walk in the door at Kentucky Fertility Institute.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 2 IVF, 2 Egg Freezing, 2 Embryo Freezing
Diagnosis
None, Unexplained
10
Describe your experience with University of Louisville Women's Healthcare.
Overall Kentucky Fertility Treatment is a great facility and has excellent customer service. The only weakness is the task of getting a phone call answered but they always use their system to give a quick return call
During treatment, did you feel like you were treated like a number or a human?
Dr Hunter and his team make you feel like family. They answer questions give great guidance for you and not to make a dollar. Dr Hunter is always available and has done many after hours calls and emails. He makes the process so much less stressful. The team at Kentucky Fertility is above and beyond what any customer based business should be. My wife and I feel like the priority every time we walk in the door at Kentucky Fertility Institute.
Describe your experience with your nurse.
Carol is like that family friend you always called aunt Carol. She is so great and puts us first and is very personable
How was your experience with Robert K. Hunter II?
Dr Hunter has always given a very clear outlook on what the plan was and what to expect. He has done everything he can to put our minds at ease and prepare us for treatment. His accessibility and casual yet perfessional demeanor puts him above all others on our list
What one piece of advice would you give a prospective patient of Robert K. Hunter II?
Have a good list of questions and concerns. I would take notes as he will give a great deal of insight. He will always be available and is very much a man of his word
Describe the protocols Robert K. Hunter II used in your cycles and their degree of success.
We used a standard IVF protocol. Dr Hunter, Nurse Powers and Dr Christiansen worked to get a schedule that work for use and a variety of pharmacys to get use the best deal.
Describe the costs associated with your care under Robert K. Hunter II.
Kentucky Fertility Institute work very well to meet our financial needs. They presxreenwd our insurance and worked through our options
10
Doctor
Robert K. Hunter II
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Louisville Women's Healthcare
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
29 - 31
Treated
2014 - 2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Other
0
Poor communication all around. We discussed our intent to do PGD for Huntington’s at our first visit. 2 months later we paid for the cycle of IVF. 2 months after that they [University of Louisville] came back and said we owed another $1500 for the biopsy for the PGD that they forgot to charge us for.... Seemed to never know what was going on and repeatedly gave us incorrect information resulting in false hope and poor planning.
+ Read more
Age
29 - 31
Treated
2014 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Other
0
Describe your experience with University of Louisville Women's Healthcare.
Poor communication all around. We discussed our intent to do PGD for Huntington’s at our first visit. 2 months later we paid for the cycle of IVF. 2 months after that they came back and said we owed another $1500 for the biopsy for the PGD that they forgot to charge us for. Never got s straight answer on how the process was supposed to work and the story changed 5 times in the first 5 months.
During treatment, did you feel like you were treated like a number or a human?
Dr Bohler and his office couldn’t ever give us a straight story about how the process worked. We had problems getting our lining to grow and he just kept trying the same medications never once considering that maybe we needed a different approach from the norm.
Describe your experience with your nurse.
Seemed to never know what was going on and repeatedly gave us incorrect information resulting in false hope and poor planning.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
How was your experience with Henry Bohler?
Process was extremely unorganized and we got 5 different stories about how the whole process was supposed to work in the first 5 months working with him. Never got straight answers and never had any resolution in the lack of communication.
What one piece of advice would you give a prospective patient of Henry Bohler?
Go somewhere else!
Describe the protocols Henry Bohler used in your cycles and their degree of success.
Completed surgery to remove a uterine polyp to get a “clean slate” for implantation. After retrieval, oral estrogen and then Letrozol were given in monotony varying doses for 8 months with no change in success with growth of the uterine lining.
Describe the costs associated with your care under Henry Bohler.
$10,000 to UL, $6000 for medications, cost of US that we’re not covered by insurance, and cost if surgery not covered by insurance.
0
Doctor
Henry Bohler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
University of Louisville Women's Healthcare
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
35
Treated
2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Male Factor
0
Nice that there were 2 locations [U of Louisville]. New location was much nicer than downtown location. At downtown you often has to check-in in the regular OB office which was full of pregnant people and their children...Conflicting information from nurses about follicle ultrasounds. Also not enough info on why that is important....[Nursing staff] Friendly enough but there wasn't 1 person on charge so I never felt like I was getting consistent info...$500 for IUI
+ Read more
Age
35
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Male Factor
0
Describe your experience with University of Louisville Women's Healthcare.
Nice that there were 2 locations. New location was much nicer than downtown location. At downtown you often has to check-in in the regular OB office which was full of pregnant people and their children. Not optimal for a person who was not in that situation. It almost felt like it was being rubbed in your face.
During treatment, did you feel like you were treated like a number or a human?
I never felt like there was a cohesive plan for my care. I managed all of the follow-up and spent more time with his residents/Fellows than him. While that wasn't an issue I didn't feel like anyone was an advocate for me. I was doing it all alone.
Describe your experience with the nursing staff.
Friendly enough but there wasn't 1 person on charge so I never felt like I was getting consistent info.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Henry Bohler?
I felt like a number with him. He was mostly just checking what his Fellows/Residents said was correct. Leaving all of the work to them. He was polite but didn't seem to show compassion for the very difficult time we were having.
What one piece of advice would you give a prospective patient of Henry Bohler?
If you don't feel like they are explaining everything to you then ask until you are satisfied.
Describe the protocols Henry Bohler used in your cycles and their degree of success.
No major strategy was given. Just steps in order to have procedures but no real plan.
Describe the costs associated with your care under Henry Bohler.
$500 for IUI
2
Doctor
Henry Bohler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
University of Louisville Women's Healthcare
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
1
Age
Treated
Success with this Doc
No
Treatment
3 IUI, Donor Sperm
Diagnosis
Male Factor
1
The clinic [Univ of Louisville Women's Healthcare] was able to get us in quickly and scheduling was for the most part pretty easy. Clinic was clean and equipment was adequate. The clinic has multiple locations which can be a blessing or a curse depending on your preference... Nursing was very nice, however I again felt like my questions and concerns were disregarded or not important. Communication was also lacking with respect to care from nursing
+ Read more
Age
Treated
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, Donor Sperm
Diagnosis
Male Factor
1
Describe your experience with University of Louisville Women's Healthcare.
The clinic was able to get us in quickly and scheduling was for the most part pretty easy. Clinic was clean and equipment was adequate. The clinic has multiple locations which can be a blessing or a curse depending on your preference
During treatment, did you feel like you were treated like a number or a human?
Things were not explained to me. Responses to questions were not consistent with that is in the literature or other people’s experiences
Describe your experience with the nursing staff.
Nursing was very nice, however I again felt like my questions and concerns were disregarded or not important. Communication was also lacking with respect to care from nursing
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
How was your experience with Kelly Pagidas?
I felt that Dr. Pagidas was a good doctor but I felt that due to the resident and fellow involvement, there was a lot of mixed information being provided. Her bedside manner was great and she was very friendly but I would not recommend her to a friend because at the end of the day, I don’t think she provided quality care
What one piece of advice would you give a prospective patient of Kelly Pagidas?
Be firm and require responses to your questions. Don’t let them just blow you off or shrug off concerns that you have about your care
Describe the protocols Kelly Pagidas used in your cycles and their degree of success.
I first did a medicated cycle with clomid and when it came time to do the trigger shot they did insemination the same day. It is my understanding that a minimum of 24 hrs should pass. I then did two unmedicated IUI cycles and the same issue occurred. Lack of involvement and assistance other than wanting to get us in and out.
Describe the costs associated with your care under Kelly Pagidas.
The costs were not horrible, I think a cycle was $500 and then testing and semen charges
1
Doctor
Kelly Pagidas
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
University of Louisville Women's Healthcare
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
33
Treated
2015
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis, Tubal Blockage
0
It took months to schedule an appointment. At each appointment I would wait close to an hour to be seen. Office [U of Louisville] is not very personal or welcoming with closed glass windows for staff....I was not billed for my surgery that occurred in 2015 until 2017. When I called the office to gain more information on the bill I was transferred from one area to another with never gaining a full understanding of the problem
+ Read more
Age
33
Treated
2015
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis, Tubal Blockage
0
Describe your experience with University of Louisville Women's Healthcare.
It took months to schedule an appointment. At each appointment I would wait close to an hour to be seen. Office is not very personal or welcoming with closed glass windows for staff. Focus appeared to be on how quickly they could get you in and out. Street parking that cost you during appointments
During treatment, did you feel like you were treated like a number or a human?
Dr. Bohler seemed to dismiss my infertility issues and stated several times I was still young (32 at that time) so shouldn't worry. I ended up having a laparoscopy to remove a uterine septum and tubal blockage. I was told I would have a full review with pictures/explanation at my post op appointment. I received neither and did not even see him only a RN and Doctoral student
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Henry Bohler?
I waited for months to get an appointment with Dr. Bohler only to feel worse after the appointment. He didn't engage on a personal level and made me feel like my concerns were minimal. He was quick during all appointments and always seemed rushed or behind in his schedule
What one piece of advice would you give a prospective patient of Henry Bohler?
Go to another clinic or doctor
Describe the costs associated with your care under Henry Bohler.
Was not billed for my 2015 surgery until 2017 with no explanation of why or how this occurred
0
Doctor
Henry Bohler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
University of Louisville Women's Healthcare
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less