University of Pennsylvania Penn Fertility Care

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication: OfferedProviding backup medication: Offered
Phila - Market
3701 Market St.
Philadelphia, PA 19104
800-789-7366
Phila - Walnut St
800 Walnut St.
Philadelphia, PA 19107
800-789-7366
Radnor
250 King of Prussia Road
Radnor, PA 19087
800-789-7366
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On a scale from 0-10, how likely are you to recommend University of Pennsylvania Penn Fertility Care to a friend?
Strongly recommend: 21Neutral: 6Don't recommend: 68
33 assessments
  • 64% Strongly recommend (9-10)
  • 18% Neutral (7-8)
  • 18% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
530
Annual Cycles National Avg.
344
33 assessments
10
Age
26 - 36
Treated
2006 - 2016
Success with this Doc
?
Treatment
2 IUI, 1 Egg Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
The only weakness [at Penn Fertility Care] is that because it's a large teaching hospital, you someone different for your monitoring appointments. My annuals and consults were always with Dr Sondheimer....Ree is like having the sweetest Mom or Grandmom by your side. I can't say enough nice things about her. She is the mellow calming force to the whole process. The rest of the nurses have been super supportive and caring through the whole process. They know me and even if they aren't part of my care that day they always ask how I'm doing and wish me luck.
+ Read more
Age
26 - 36
Treated
2006 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 Egg Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
Describe your experience with University of Pennsylvania Penn Fertility Care.
The only weakness is that because it's a large teaching hospital, you someone different for your monitoring appointments. My annuals and consults were always with Dr Sondheimer.
During treatment, did you feel like you were treated like a number or a human?
Even though I see someone different all the time through the fertility process, I know Dr Sondheimer is leading my team an available whenever I need him to be. He is straight forward and honest; I also find him to be warm and understanding. He lets me know that I'm the one in control and I ultimately make the decisions. The nurses are wonderful!!! I am (trying to be) a single mom by choice and not only is Dr Sondheimer supportive, the staff is also pulling for me every step of the way.
Describe your experience with your nurse.
Ree is like having the sweetest Mom or Grandmom by your side. I can't say enough nice things about her. She is the mellow calming force to the whole process. The rest of the nurses have been super supportive and caring through the whole process. They know me and even if they aren't part of my care that day they always ask how I'm doing and wish me luck.
How was your experience with Steven Sondheimer?
Sometimes he can seem rushed, but I find that asking questions gets me a long way. He's very willing to explain everything. I'm on the road to motherhood on my own and he couldn't be more supportive. He's very caring and made sure that I had a good supportive network before I started the process. I went through egg freezing a few years ago and he was great through that also.
What one piece of advice would you give a prospective patient of Steven Sondheimer?
Ask questions!!!
Describe the protocols Steven Sondheimer used in your cycles and their degree of success.
I don't remember all the medications for the egg retrieval. I know I started on bcp, was on follistim, menapur and I believe Gonal-F. For the IUIs, I do an ultrasound and baseline bloodwork on Day 3 of my cycle, 50 mg of Clomid days 4-8, another ultrasound on Day 12 to check the follicles. The first IUI I did the trigger shot (Ovidrel) the night of CD 12 and had the IUI morning of CD 14. The second time, they did bloodwork on CD 12 to check for an LH surge which I was starting so I triggered as soon as they got the blood results back, 3pm CD 12 and had the IUI the morning of CD 13. I take an at-home pregnancy test two weeks later and call the office with the results. Due to my low AMH and single ovary, if this cycle doesn't work I'll likely move to IVF.
Describe the costs associated with your care under Steven Sondheimer.
I don't recall the costs for egg retrieval. IUI is covered by my insurance.
10
Doctor
Steven Sondheimer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
31 - 35
Treated
2012 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, PCOS, Uterine Fibroids, Unexplained
9
Wait times [at UPenn Fertility Care] or appointments can vary anywhere from 5 to 45 minutes. The staff have always been very apologetic if the wait time was on the longer side. Front desk staff have always been polite and pleasant....We were lucky to have IVF coverage through our insurance and only had to pay 10% deductible and co-pays. The financial counselors at the clinic were very helpful in confirming our insurance coverage and explaining to us what our remaining cost would be for each procedure before starting that treatment.
+ Read more
Age
31 - 35
Treated
2012 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, PCOS, Uterine Fibroids, Unexplained
9
Describe your experience with University of Pennsylvania Penn Fertility Care.
Wait times for appointments can vary anywhere from 5 to 45 minutes. The staff have always been very apologetic if the wait time was on the longer side. Front desk staff have always been polite and pleasant.
During treatment, did you feel like you were treated like a number or a human?
Dr Dokras always asked how we felt about our options or next steps that we just discussed and if we were comfortable with them before ending the appointments.
How was your experience with Anuja Dokras?
Dr Dokras seems very knowledgeable, but she is conservative (self-admitted) in her approach - both with medications/dosages and with risk factors (testing required for any existing health issues prior to IVF treatments and number of embryos transferred).
What one piece of advice would you give a prospective patient of Anuja Dokras?
Ask as many questions as you need and do you own research, but trust your doctor while in the middle of treatment - they do have a plan even if you don't understand all aspects of it!
Describe the protocols Anuja Dokras used in your cycles and their degree of success.
I was on a hyper response IVF protocol due to having PCOS (my understanding of it is that lower doses of injectible meds are used to avoid overstimulating the ovaries). My stimulation phase took several days longer than expected, which meant having to order additional meds, but the eggs produced were very good quality even though the total number was not as high as might be expected with a regular IVF cycle. We ended up with 6 high quality 5 day embryos from that cycle.
Describe the costs associated with your care under Anuja Dokras.
We were lucky to have IVF coverage through our insurance and only had to pay 10% deductible and co-pays. The financial counselors at the clinic were very helpful in confirming our insurance coverage and explaining to us what our remaining cost would be for each procedure before starting that treatment.
9
Doctor
Anuja Dokras
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis, Male Factor
8
Like I said previously, the clinic may leave you feeling like you don't have a personal relationship with your doctor. However when I did have appointments with Dr. Kalra I always left feeling confident in our plan and next step. She communicated great and listened and was concerned with how you were dealing with everything mentally as well. They were prompt with the early morning monitoring appointments. The staff was friendly.
+ Read more
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis, Male Factor
8
Describe your experience with University of Pennsylvania Penn Fertility Care.
Like I said previously, the clinic may leave you feeling like you don't have a personal relationship with your doctor. However when I did have appointments with Dr. Kalra I always left feeling confident in our plan and next step. She communicated great and listened and was concerned with how you were dealing with everything mentally as well. They were prompt with the early morning monitoring appointments. The staff was friendly.
During treatment, did you feel like you were treated like a number or a human?
Dr Kalra is compassionate but also honest. She tells you the truth about the odds of success. She listens to all of your questions and lets you voice your concerns.
Describe your experience with your nurse.
You are assigned a nurse at the clinic. My nurse was fantastic. She always called when she said we would. She spoke slowly and made sure that I always understood the directions and doses during stims. Roohi always called me back promptly whenever I had a question.
How was your experience with Suleena Kalra?
I had a good experience overall at Penn Fertility. Dr Kalra was a great doctor. However, if you're looking to build a close relationship with your doctor this may not be the best place for you. I didn't get to do any of our IUI's or IVF transfers with her. I basically saw her at our consult appointments and when we were discussing our plans. If you got to this practice you will end up with whatever doctor is available at the location that day. It can sometimes feel a bit impersonal.
Describe the protocols Suleena Kalra used in your cycles and their degree of success.
Dr Kalra used all of our day 3 testing results to decide which protocol to use. She said my AMH was within normal range so she used what they called a high responder protocol. It worked and we had a smooth and successful retrieval with embryos to freeze. Our first transfer was unsuccessful but our frozen embryo transfer gave us a BFP.
Describe the costs associated with your care under Suleena Kalra.
IUIs were 1000 each not including trigger shot and clomic IVF was 6775 for retrieval and 2 transfers (I ended up doing 1 fresh and 1 frozen) My meds for stims were 1800 Meds for FET 350 Overall they are extremely affordable in comparison to many other clinics
8
Doctor
Suleena Kalra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
18 - 30
Treated
2004 - 2016
Success with this Doc
Yes
Treatment
1 IVF, Donor Sperm
Diagnosis
PCOS
10
Front desk staff [at Upenn - Market] can be a little temperamental and can make you feel likes bother. Overall all of the staff at the clinic, however, are fantastic. Parking is a pain and can be expensive...[Nurse] Rie is fantastic. She always ensured I was comfortable and understood everything. She returns phone calls promptly and spends as much time needed to explain things and a set questions. She personally calls to check in and even to follow up after her weekend off if you had anything done during that time. She came down to check on me after my retrieval as well, even though she wasn't in the OR and was in the office that day...
+ Read more
Age
18 - 30
Treated
2004 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 5 Docs
Treatment
1 IVF, Donor Sperm
Diagnosis
PCOS
10
Describe your experience with University of Pennsylvania Penn Fertility Care.
Front desk staff can be a little temperamental and can make you feel likes bother. Overall all of the staff at the clinic, however, are fantastic. Parking is a pain and can be expensive.
During treatment, did you feel like you were treated like a number or a human?
He spent a vast amount of time counseling me and my husband, praising our strength and courage, and supporting us throughout the entire process.
Describe your experience with your nurse.
Rie is fantastic. She always ensured I was comfortable and understood everything. She returns phone calls promptly and spends as much time needed to explain things and a set questions. She personally calls to check in and even to follow up after her weekend off if you had anything done during that time. She came down to check on me after my retrieval as well, even though she wasn't in the OR and was in the office that day.
How was your experience with Steven Sondheimer?
Dr. Sondhiemer is a superb physician at this clinic. He is caring and extremely knowledgable and very methodical in his investigative process when trying to root cause infertility. I've been under his care for 14 yrs as a routine gyn patient due to my PCOS. He was on sabbatical when we ended up doing our retrieval and transfer but he routinely checked in with his RN to see how things were going because he wanted to make sure all was going well. He truly cares about his patients and goes above and beyond as a physician.
What one piece of advice would you give a prospective patient of Steven Sondheimer?
He can be very straightforward, but not in a blunt manner.
Describe the protocols Steven Sondheimer used in your cycles and their degree of success.
My protocol was the hyperstimulation protocol due to my PCOS. I was very carefully monitored and was lucky to have no adverse side effects and a very successful round of stimulation and retrieval.
Describe the costs associated with your care under Steven Sondheimer.
Approx $6800 for 1 fresh and 1 frozen cycle, retrieval, all monitoring. Meds not included. They cost about another $2000 given my particular insurance coverage (or lack there of)
10
Doctor
Steven Sondheimer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
7 IUI, 1 IVF
Diagnosis
Unexplained
9
Penn Fertility Care is a huge, efficient practice. Almost everyone I encountered was very warm and kind, but it did mean that almost every visit involved a different practitioner who wasn't familiar with me and my history. My doctor was always available to me by phone, and I knew she was always making the key decisions about my care, but I seldom saw her in person. The biggest downside is that occasionally someone would communicate inaccurate or inconsistent information to me, so I really had to be on top of my own care and advocate for myself
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 IUI, 1 IVF
Diagnosis
Unexplained
9
During treatment, did you feel like you were treated like a number or a human?
Penn Fertility Care is a huge, efficient practice. Almost everyone I encountered was very warm and kind, but it did mean that almost every visit involved a different practitioner who wasn't familiar with me and my history. My doctor was always available to me by phone, and I knew she was always making the key decisions about my care, but I seldom saw her in person. The biggest downside is that occasionally someone would communicate inaccurate or inconsistent information to me, so I really had to be on top of my own care and advocate for myself, which could get tiring. Overall, I was comfortable with Penn Fertility Care because I trusted that they had the best resources and expertise available, but someone who would be bothered by the level of personal attention might want to consider a smaller practice.
Describe your experience with your nurse.
Erin is great at explaining things and demonstrating medication protocols in a way I could understand. Overall, the nursing staff at Penn Fertility Care made me feel very comfortable and taken care of.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
How was your experience with Suneeta Senapati?
Doctor Senapati is very good at clearly and patiently explaining things, and takes a very matter-of-fact approach. I always felt very comfortable asking questions, and she never made me feel rushed when we were discussing my care. I always felt like I had a good grasp of the steps we were taking and the reasons behind them. The only reservation I had about her was that my husband and I chose to take a less conventional approach to IVF for religious reasons. We elected to inseminate only a small number of eggs to reduce the chances of excess embryos. We didn't feel like Dr. Senapati always fully understood how important this priority was to us, and we knew she didn't agree with our approach. In the end, we took a path we were comfortable with, but not before we experienced some (respectful) pushback. In summary: If you've got personal ethical concerns about fertility treatments/IVF, consider another doctor who might better understand where you're coming from. If what you want is an expert walking you through your care step by step, she's a great choice.
What one piece of advice would you give a prospective patient of Suneeta Senapati?
Don't hesitate to ask questions at any point! She's going to explain a TON of information to you, which can quickly get overwhelming and make decisions difficult. So ask about anything that's unclear, and request to go over something again if you didn't fully grasp it the first time. She'll never make you feel dumb for asking more questions.
Describe the protocols Suneeta Senapati used in your cycles and their degree of success.
Dr. Senapati understood that I wanted to avoid IVF if at all possible, so we exhausted every approach to IUI first. Unfortunately, my extremely sensitive ovaries made this difficult. After I overreacted to even the lowest dose of Clomid, we switched to Letrozole cycles. After I underreacted to even the highest dose of Letrozole, we switched to a hybrid Letrozole+Gonal F cycle. When that didn't work, we used exclusively Gonal F because the dosage can be calibrated so precisely. In the end, we did 14 hormone cycles, with 7 cancelled cycles and 7 IUIs. At that point she recommended we discontinue IUI, so we switched to IVF and I got pregnant after my first embryo transfer.
7
Doctor
Suneeta Senapati
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
32
Treated
2016
Success with this Doc
?
Treatment
3 IUI
Diagnosis
8
The clinic [UPenn Fertility Care] has weekend hours which are great. I wish there was more flexibility with monitoring appointments. Having them in the morning only at a certain time is inconvenient if you don't have a traditional 9-5. I have also experienced incredible wait times for appointments. For instance, I was told to show up with a FULL bladder for an IUI and ended up waiting an hour for the procedure. Also, we had a lot of trouble with the financial department in getting set up for IVF. No one would call us back and when they did we got different answers. To this day, we do not know what it will cost us up front or in total.
+ Read more
Age
32
Treated
2016
Success with this Doc
?
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
8
Describe your experience with University of Pennsylvania Penn Fertility Care.
The clinic has weekend hours which are great. I wish there was more flexibility with monitoring appointments. Having them in the morning only at a certain time is inconvenient if you don't have a traditional 9-5. I have also experienced incredible wait times for appointments. For instance, I was told to show up with a FULL bladder for an IUI and ended up waiting an hour for the procedure. Also, we had a lot of trouble with the financial department in getting set up for IVF. No one would call us back and when they did we got different answers. To this day, we do not know what it will cost us up front or in total.
During treatment, did you feel like you were treated like a number or a human?
The office has set times for monitoring appointments and a protocol that is rather inflexible. Except for specific consultations, you see whoever is free that day. I also felt that most appointments were rushed.
Describe your experience with your nurse.
The nurses always got back to me when I called with a question. I felt they were more compassionate and understanding than the doctors.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Suleena Kalra?
My impression of Dr. Kalra is that she is incredibly smart and incredibly busy. I only saw her during consultations. All my other procedures and monitoring appointments were done by someone else (Dr, technician or resident). I did not get a "warm and fuzzy" vibe but, in the end, that was not the most important thing to me. I think the protocol she chose was best for me and when it did not work, she adjusted it.
What one piece of advice would you give a prospective patient of Suleena Kalra?
Come prepared with all your questions because she is impossible to reach outside of specific office visits.
Describe the costs associated with your care under Suleena Kalra.
Mostly covered by insurance. Trigger shot was $30. Clomid/Femara $10. Bloodwork $50. HSG $180. IVF ???? likely in the neighborhood of $7-10k
6
Doctor
Suleena Kalra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 34
Treated
2013 - 2016
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
They [University of Pennsylvania Penn Fertility Care] are busy in the mornings with routine monitoring appointments, but they always get patients through in a fairly quick time, while also taking the time necessary with each patient so you don’t feel you are being rushed. I’ve never had a problem scheduling an appointment when I needed one. All of the staff are very friendly and courteous...I was always called by my doctor or my nurse with results, instructions, etc. They always made me feel like they were taking a personal interest in my case.
+ Read more
Age
31 - 34
Treated
2013 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
Describe your experience with University of Pennsylvania Penn Fertility Care.
They are busy in the mornings with routine monitoring appointments, but they always get patients through in a fairly quick time, while also taking the time necessary with each patient so you don’t feel you are being rushed. I’ve never had a problem scheduling an appointment when I needed one. All of the staff are very friendly and courteous.
During treatment, did you feel like you were treated like a number or a human?
I was always called by my doctor or my nurse with results, instructions, etc. They always made me feel like they were taking a personal interest in my case.
Describe your experience with your nurse.
I would receive update phone calls from my nurse Dawn whenever Dr Butts was unable to call me herself. She was conscious of the hours I worked and always called at a reasonable time. She knew I wanted all the details and results of any tests or labs done. She was able to answer any questions I had and was knowledgeable about my case throughout the process.
How was your experience with Samantha Butts?
Dr Butts wants me to have success. She listens to my questions/concerns/needs and has always agreed not to give up until I felt I was finished. When everything we had tried wasn’t working, she would consult with colleagues and come up with a new plan. She makes every effort to be the one to perform all of my procedures, and calls me personally to discuss any outcome or treatment plan.
What one piece of advice would you give a prospective patient of Samantha Butts?
Try to research everything you can to find out what’s going on with your body. And don’t be afraid to have opinions or suggestions and stick up for yourself if you feel something isn’t right.
Describe the protocols Samantha Butts used in your cycles and their degree of success.
I did 3 IVF cycles using a combination of lupron, menopur and follistim. I have low AMH/DOR and a thin lining. I was only able to produce 9 eggs on my best cycle, and 4 eggs on my worst. Those 3 cycles resulted in 2 total embryos that were frozen for later FETs.
Describe the costs associated with your care under Samantha Butts.
Costs were minimal because I work in that health system and my insurance covered nearly everything in network. Once I hit my IVF insurance cap I had to pay $5k-$8k on remaining meds.
10
Doctor
Samantha Butts
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor
5
Though we were happy with our doctors, we were not happy with the clinic [UPenn-Market] as a whole and have since left the clinic. We felt that we rarely saw our doctor. In over a year Penn Fertility Care, we saw our official IVF doctor maybe three or four times total, including consultations.... The charges associated with my husband's TESE were extremely unclear. We got multiple bills that we were not expecting and they do not inform you about costs associated with sperm storage.
+ Read more
Age
27
Treated
2016
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IVF
Diagnosis
Male Factor
5
Describe your experience with University of Pennsylvania Penn Fertility Care.
Though we were happy with our doctors, we were not happy with the clinic as a whole and have since left the clinic. We felt that we rarely saw our doctor. In over a year Penn Fertility Care, we saw our official IVF doctor maybe three or four times total, including consultations.
During treatment, did you feel like you were treated like a number or a human?
Dr. Masson was very thorough and honest about our prognosis. He answered all of our questions and we never left appointments feeling confused or unsure of what to expect. We never had a hard time getting a hold of him directly and he called my husband numerous times regarding procedures, appointments, etc. I wish all of our doctors communicated like he does!
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
How was your experience with Puneet Masson?
Dr. Masson's biggest strength is his communication. We felt like he was genuinely invested in our care and made every effort to ensure that our other fertility specialists were aware of our needs. He was compassionate and called my husband before and after each procedure.
What one piece of advice would you give a prospective patient of Puneet Masson?
Don't be afraid to call his office to speak to him directly! His office staff was great about helping us get in touch with him.
Describe the protocols Puneet Masson used in your cycles and their degree of success.
Dr. Masson performed 2 TESEs for my husband and he recommended that he take Ubiquinol, Vitamin D and Ester C for a few months prior to the procedure. The first time, my husband was not aware of these recommendations but the TESE did yield viable sperm. He DID take the recommended supplements before the second TESE, which yielded sperm of approximately the same quality as the first time. So I can't say whether or not the supplements helped, but both procedures did yield useable sperm.
Describe the costs associated with your care under Puneet Masson.
The charges associated with my husband's TESE were extremely unclear. We got multiple bills that we were not expecting and they do not inform you about costs associated with sperm storage.
10
Doctor
Puneet Masson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Everyone at the clinic [UPenn] is very friendly, helpful, supportive. The only negative was sometimes long wait times for monitoring appointments. It really is a team environment there and everyone seems invested in the patient care and excellent outcomes...[Nurse] Roohi was very calm and caring. She was very organized about all the steps in the process. She had my medications ordered and the prior authorizations completed in advance. She was very supportive throughout the process
+ Read more
Age
38
Treated
2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with University of Pennsylvania Penn Fertility Care.
Everyone at the clinic is very friendly, helpful, supportive. The only negative was sometimes long wait times for monitoring appointments. It really is a team environment there and everyone seems invested in the patient care and excellent outcomes
During treatment, did you feel like you were treated like a number or a human?
Dr Gracia (please note it is Gracia, not Garcia) is one of the most fantastic doctors (and people) I've ever met. She's unfailingly positive and so invested in her patients' outcomes. I had a poor prognosis per my ob/gyn and all my test results and she remained encouraging and optimistic every step of the way. She listened to my concerns and answered all of my questions. She came to the office on a weekend (on a day she was not scheduled to be in the office) to personally perform my egg retrieval and transfer. I really didn't expect my cycle to work at all but it not only worked, it worked on the first try and I have twins!! She is the best!
Describe your experience with your nurse.
Roohi was very calm and caring. She was very organized about all the steps in the process. She had my medications ordered and the prior authorizations completed in advance. She was very supportive throughout the process
How was your experience with Clarisa Gracia?
Please see previous answer. Dr Gracia personally performed my retrieval and transfer and was my biggest cheerleader even when I was feeling very pessimistic about my chances of success. Dr. Gracia is optimistic, friendly, caring, approachable, funny, smart, motivated and so smart. I always felt like my cycle and my success were very important to her.
What one piece of advice would you give a prospective patient of Clarisa Gracia?
Take notes, she talks fast!
Describe the protocols Clarisa Gracia used in your cycles and their degree of success.
I did a luteal lupron downregulation IVF cycle with Follistim and Menopur. I did not use birth control pills. I used intramuscular progesterone support following egg retrieval.
Describe the costs associated with your care under Clarisa Gracia.
everything was covered by insurance
10
Doctor
Clarisa Gracia
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
31 - 34
Treated
2013 - 2016
Success with this Doc
No
Treatment
9 IUI, Donor Sperm
Diagnosis
PCOS
9
If you need a lot of personal attention from your primary physician [University of Pennsylvania Penn Fertility Care] probably isn't a good place for you-- but if you can handle having many providers, with your primary driving the decisions, it's great...It can feel a bit like a factory, just with the number of providers and patients. But I liked all the providers very much, and trusted their communication with me and with each other.
+ Read more
Age
31 - 34
Treated
2013 - 2016
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
9 IUI, Donor Sperm
Diagnosis
PCOS
9
Describe your experience with University of Pennsylvania Penn Fertility Care.
It can feel a bit like a factory, just with the number of providers and patients. But I liked all the providers very much, and trusted their communication with me and with each other. I also have a lot of trust in the Penn medical system. If you need a lot of personal attention from your primary physician this probably isn't a good place for you-- but if you can handle having many providers, with your primary driving the decisions, it's great.
Describe your experience with your nurse.
Great communicator, always on top of things, very compassionate.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Samantha Butts?
I saw Dr. Butts for general gynecology, because I knew that once I started trying to conceive I would have difficulty based on my irregular periods. Dr Butts diagnosed me with PCOS and then continued to treat me. When I started trying to get pregnant, I had a few (3?) IUIs with her and then she went on sabbatical. At that time I switched to a different provider. I found Dr Butts to be very knowledgeable, very up to date with research, and very approachable. Had I not gotten comfortable with a different provider during her sabbatical, I would have stuck with her.
What one piece of advice would you give a prospective patient of Samantha Butts?
She can be a quick talker, so be sure to write down all your questions to be sure that you fit them all in. She'll spend as much time with you as you need.
Describe the protocols Samantha Butts used in your cycles and their degree of success.
I did a few IUIs with her-- either 2 or 3. I used letrozole alone for the first one, but my ovulation was hard to predict. On the second (and third?) I used letrozole and Ovidrel. Unfortunately none resulted in a pregnancy.
Describe the costs associated with your care under Samantha Butts.
It was just about all covered by insurance, besides a $150 sperm washing fee.
8
Doctor
Samantha Butts
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
34
Treated
2016
Success with this Doc
No
Treatment
2 IVF, 2 Egg Freezing
Diagnosis
PCOS
0
[UPenn has a] long wait, but everyone was nice enough. they did not have a dr doing the ultrasound, but an ultrasound technician. my next clinic ahd a dr doing it.... Dr Butts made me wait over an hour each time I met her. When I would see her in the clinic when I was there for bloods or ultrasounds, she would walk right by and had no idea who I was- not even a smile or tilt of the head in acknowledgment. In appointments, she clearly did not recall any details about me.
+ Read more
Age
34
Treated
2016
Success with this Doc
No
Race
Prefer not to answer
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF, 2 Egg Freezing
Diagnosis
PCOS
0
Describe your experience with University of Pennsylvania Penn Fertility Care.
long wait, but everyone was nice enough. they did not have a dr doing the ultrasound, but an ultrasound technician. my next clinic ahd a dr doing it. i have nothign else to say but it wont let me click next until i hit 200 characters
During treatment, did you feel like you were treated like a number or a human?
Dr Butts made me wait over an hour each time I met her. When I would see her in the clinic when I was there for bloods or ultrasounds, she would walk right by and had no idea who I was- not even a smile or tilt of the head in acknowledgment. In appointments, she clearly did not recall any details about me.
Describe your experience with your nurse.
nice enough but dr butts threw her under the bus. forgot to order my meds when i was supposed to start
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Samantha Butts?
From the beginning, Dr. Butts was rude and treated me more as if I was an annoyance than a patient. On my first appointment, she had me wait over 1 1/2. When I finally met with her, she didn't even apologize or acknowledge the wait. She treated me as if I was dumb, yet was visibly annoyed when I asked her to explain anything. She also was unwilling to give her opinion on anything and when I asked her what she thought about PGS, all she would ask was "how do you feel about it?" This is not a therapy session- i wanted her actual opinion. I figured bad bedside manner would be ok if there were results. There were not. I have PCOS- having eggs is not my issue. Dr. Butts cancelled my egg retrieval after 14 days of injections. I believe I was not monitored closely enough and was given a "cookie cutter" cocktail of meds and not one geared towards my body. To give you an idea, my next doctor retrieved 17 mature. I found out that my cycle was being cancelled after 14 days from her nurse. Dr. Butts did not call or reach out. After I called Dr. Butts several times, she finally called me back after hours so that when I missed her call and tried to call back, I had no way of reaching her. When we finally did call, she showed no compassion, did not explain anything, was arrogant and was frankly annoyed that I wanted to speak to her to understand why she cancelled my cycle. When I called Penn and said that Dr. Butts was my dr and i wanted at least a partial refund, they were not surprised to get my call. I can only guess that they were used to it.
What one piece of advice would you give a prospective patient of Samantha Butts?
find a new Dr. immediately.
Describe the protocols Samantha Butts used in your cycles and their degree of success.
She does not monitor you closely enough. I was on menopur, ganirelix, and I forgot the name of the third one- starts with an F and is the pen shot. After I started ganirelix she waited over 48 hours to run my bloods. I have since learned that ganirelix commonly can have an adverse impact on people's estrogen and they need to be monitored closely when started to see if other drugs should be increased to offset the effects. That did not happen with Dr Butts
Describe the costs associated with your care under Samantha Butts.
pricey but not terrible
0
Doctor
Samantha Butts
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 40
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF, 1 Egg Freezing, Embryo Freezing, Donor Sperm
Diagnosis
Male Factor, Unexplained
10
Brenda [a nurse at UPenn] was efficient and available. Sometimes I felt that she was a little overwhelmed with having a lot of work, and a couple of times I wasn't sure she quite remembered the specifics of my case. But she was always available when I needed her and I really appreciated her letting me text her. I would have random questions about this or that and she was very patient with me in answering them and always answered quickly. That helped me so much because I didn't have to pick up the phone and call her every single time.
+ Read more
Age
39 - 40
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF, 1 Egg Freezing, Embryo Freezing, Donor Sperm
Diagnosis
Male Factor, Unexplained
10
Describe your experience with University of Pennsylvania Penn Fertility Care.
It's more like a doctor's office than a clinic. For example, I happened to go with a friend to another fertility clinic and it felt more comprehensively about getting you pregnant -- almost a marketing thing, really. Since Penn is a research hospital it was much more about --here's our latest research study, you can sign up, and just more of a doctor's office. I was more than happy to participate in the research though and appreciated being part of that, and I knew that my doctors were up on the latest research and treatments. I have heard that there are other clinics that are just focused on numbers, numbers, numbers, and they are potentially more aggressive with drugs etc, I don't know details on that, but I never felt that way at Penn and felt that I was part of a great health system and system of doctors, nurses and researchers who were contributing to the greater good and also getting us a baby. (Who is the best thing that's every happened! He is so awesome!)
During treatment, did you feel like you were treated like a number or a human?
The nurse accessibility and care was very good. -- there are a lot of doctors in the practice, and I really liked pretty much all of them, but not a ton of consistency in who you saw, it just depended on the day you went in. At no point did I feel like a number rather than a human even though they clearly had a "process" but that made it more efficient I thought.
Describe your experience with your nurse.
Brenda was efficient and available. Sometimes I felt that she was a little overwhelmed with having a lot of work, and a couple of times I wasn't sure she quite remembered the specifics of my case. But she was always available when I needed her and I really appreciated her letting me text her. I would have random questions about this or that and she was very patient with me in answering them and always answered quickly. That helped me so much because I didn't have to pick up the phone and call her every single time.
How was your experience with Kurt Barnhart?
I didn't spend a whole lot of time with Dr. Barnhart, but when I did he was very knowledgeable and informative -- he was kind of science-y, but I liked that because we were dealing with lots of scientific info, probability, and various medical and scientific choices we had to make. So I liked him. But he isn't the warmest, fuzziest doctor, and he only did some of my procedures due to scheduling.
What one piece of advice would you give a prospective patient of Kurt Barnhart?
If you're looking for a warm and fuzzy doctor with a communicative bedside manner, he's probably not your doc. However, if you're interested in someone who knows the latest research, is really into statistics and facts, and has seen the latest treatments and tons of patients, that's his specialty (in my mind). I spent a lot more time in his personal office than I did in a patient/clinical room.
Describe the protocols Kurt Barnhart used in your cycles and their degree of success.
He started with the least interventionist, IUI, but quickly recommended I consider switching to full IVF when our first attempts weren't successful. I think they expected, due to my numbers and my husband's previous experience, it to be more successful than it was the first time, but then when it wasn't he encouraged us to "step it up" and I was glad about that. He didn't seem focused on success in numbers, though -- he seemed focused on success with me as an individual in having a baby. He was thoughtful about how many embryos to put in, and he knew how to explain my choices at each step of the way and letting us know when there was really no right answer -- and when there sort of was a "right answer" if we wanted to up our chances of getting pregnant. I can't remember the specirics of my protocols -- I did lots of injections and they had me doing the progesterone shots for 10 full weeks after I got pregnant, in order to help the pregnancy succeed . . .
Describe the costs associated with your care under Kurt Barnhart.
Everything was covered under my health insurance and the process that I had to go through with it was very efficient and easy to navigate with the staff person working on it.
8
Doctor
Kurt Barnhart
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
31 - 32
Treated
2009 - 2010
Success with this Doc
No
Treatment
11 IUI, 3 IVF
Diagnosis
Unexplained
2
It [monitoring] was 100% a cattle call. Very very very long waits. Rushed in and out of ultrasounds with techs who were not caring at all (hard to take when you are paying out of pocket!)...I remember she [nurse at Penn Fertility Care] had to give me a Rhogam shot and do betas with me and it was an awful time and she was so kind to me.
+ Read more
Age
31 - 32
Treated
2009 - 2010
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
11 IUI, 3 IVF
Diagnosis
Unexplained
2
During treatment, did you feel like you were treated like a number or a human?
He didn't seem to know my case very well or seem personally invested. Long waits, often didn't even see him though he was coordinating my care.
Describe your experience with your nurse.
I remember she had to give me a Rhogam shot and do betas with me and it was an awful time and she was so kind to me.
How was your experience with Steven Sondheimer?
My biggest complaint: Though we kept trying to do things and they were NOT working (2 IVFs with the same protocol), they would not try another protocol with me. They did one blanket protocol for everyone. Uniqueness was not considered. Also, 8 of my eggs "died" in suspicious circumstances in the lab. I had dozens more eggs they said they couldn't retrieve. And then, they did the same protocol again (no changes) and cancelled a cycle on me. My E2 levels were through the roof. Yet still, for a 3rd IVF they would have recommended no changes! It's unbelievable. There was no innovation or attempt at a new way of looking at a case. On the positive side, I would say Dr. Sondheimer was careful (perhaps too much so) of my health and making sure I was safe which maybe other doctors did not do enough. I also was glad that causes for recurrent pregnancy loss were explored and there was a potential blood clotting issue.
What one piece of advice would you give a prospective patient of Steven Sondheimer?
If you are a basic, straightforward patient, he may be fine (I did get pregnant twice on IUI's though lost those) but if your case is unusual or out of the normal scope, this is not the office for you.
Describe the protocols Steven Sondheimer used in your cycles and their degree of success.
The Antagonist protocol. That's all they would do for IVF. Unless you were over 35 or PCOS, nothing else would be considered. They even met as a committee to discuss it. For IUI they did try Letrazole for me instead of Clomid as a previous clinic had done, and I got pregnant twice on it (though no success.)
Describe your experience with your monitoring appointments.
It was 100% a cattle call. Very very very long waits. Rushed in and out of ultrasounds with techs who were not caring at all (hard to take when you are paying out of pocket!) Also they allowed children in the waiting area which was painful at the time.
2
Doctor
Steven Sondheimer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
?
Treatment
9 IUI, Donor Sperm
Diagnosis
PCOS, Unexplained
9
After a couple of failed letrozole IUIs, I tried a few rounds of clomid IUI [at University of Pennsylvania Penn Fertility Care]. When that didn't work, I added injectables (Follistim). All of those were with Ovidrel trigger. After round 9, I moved to IVF using Gonal F, Menopur, Ganarelix, and Novarel trigger...All have this has been with donor sperm, as my partner is another woman...She [nurse] always calls me when she says she will, and always answers all of my questions. I feel I am in good hands.
+ Read more
Age
Treated
Success with this Doc
?
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
9 IUI, Donor Sperm
Diagnosis
PCOS, Unexplained
9
Describe your experience with University of Pennsylvania Penn Fertility Care.
They are very efficient. They see a LOT of patients, so you may not get as much time with any particular provider as you might want. You will meet a lot of different doctors. I like all of them, and have had a very good experience. But if you are looking for a more homey atmosphere or touchy feely experience, it's not the place for you. Also it is super convenient to my work-- this is probably the #1 important thing to me, since I have to go so often.
During treatment, did you feel like you were treated like a number or a human?
The practice itself can be a little overwhelming, in terms of the number of patients and providers-- so in that way sometimes I feel like a number. But Dr. Sondheimer puts a lot of personal thought into every stage of care, and is both flexible and direct with his opinions. I truly feel like he cares, even though I haven't yet become pregnant.
Describe your experience with your nurse.
She always calls me when she says she will, and always answers all of my questions. I feel I am in good hands.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Steven Sondheimer?
He is a caring man who has been in this field for a very long time. He is good at direct communication, and I feel that I am in the hands of an expert. He makes himself available as much as possible, and when he is not able to he makes sure I am in good hands with his colleagues. He sometimes seems rushed, but he is always concentrating on me.
What one piece of advice would you give a prospective patient of Steven Sondheimer?
Ask all your questions, even the very minute details. And be prepared to not see him all the time.
Describe the protocols Steven Sondheimer used in your cycles and their degree of success.
After a couple of failed letrozole IUIs, I tried a few rounds of clomid IUI. When that didn't work, I added injectables (Follistim). All of those were with Ovidrel trigger. After round 9, I moved to IVF using Gonal F, Menopur, Ganarelix, and Novarel trigger. My retrieval is tomorrow. I have 7 follicles right now. We discussed switching to IUI but Dr Sondheimer didn't recommend it. I am hoping for at least a few embryos. All have this has been with donor sperm, as my partner is another woman.
Describe the costs associated with your care under Steven Sondheimer.
My insurance covered everything for IUIs except for Ovidrel ($35), and donor sperm washing ($150). For IVF most things have been covered. I think genetic testing (PGS) will be around $1850
9
Doctor
Steven Sondheimer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
?
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
Male Factor
9
All staff [Upenn- Market] is very friendly and willing to answer any questions....My nurse Madeline was excellent. She showed me and my husband how to take the shots during our consultation. Madeline called me every evening to tell me my levels, what dose of medicine to take and how my follicles were progressing....Make sure you check in when you get to the desk. I went there one time and the receptionist didn't check me in and they called my phone asking where I was
+ Read more
Age
Treated
Success with this Doc
?
Race
South Asian
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
Male Factor
9
Describe your experience with University of Pennsylvania Penn Fertility Care.
Make sure you check in when you get to the desk. I went there one time and the receptionist didn't check me in and they called my phone asking where I was. Ask questions about what is your next step. The wait time is under 15-20 minutes. The staff is very friendly.
During treatment, did you feel like you were treated like a number or a human?
Dr Senapati explained the entire process in great detail. If you have a question, my nurses got back to me the same day. When I went in to see my doctor or for blood work and sonogram I was seen within 15-20 minutes. All staff is very friendly and willing to answer any questions.
Describe your experience with your nurse.
My nurse Madeline was excellent. She showed me and my husband how to take the shots during our consultation. Madeline called me every evening to tell me my levels, what dose of medicine to take and how my follicles were progressing. After my eggs were retrieved she called and gave me updates.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Suneeta Senapati?
When I first went to see Dr Senapati I didn't know what to expect. She explained all the procedures such as IUI and IVF in great detail. I believe she could come off a little more compassionate as some of the other doctors I've met in the practice.
What one piece of advice would you give a prospective patient of Suneeta Senapati?
Dr Senapati throws a lot of information at you at once. Make sure you bring your questions and you take down notes.
Describe the protocols Suneeta Senapati used in your cycles and their degree of success.
I began birth control for a few weeks and then went on 10ml of lupron. On the second day of my period I had a baseline ultrasound to check my ovaries and lining. I started injections (5ml lupron in the morning and 375ml Gonal F in the evening). I had bloodwork and ultrasounds to check my hormone levels and follicle development 4 days later and my dose changed to 5ml Lupron, 300 Gonal F and 150 menopur for the rest of the days. I took my HCG trigger shot on day 11 and had my egg retrieval on day 13 (36 after my trigger shot.) I sent my embryos out for PGS testing and i'm waiting on the results. I don't know the strategies behind or rational because I just did what the nurse told me to do.
Describe the costs associated with your care under Suneeta Senapati.
From June 2017 until now $62,567 in medical expenses not including prescription drugs. I still have to do the IVF transfer after the PGS results come in.
8
Doctor
Suneeta Senapati
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
35
Treated
2016
Success with this Doc
?
Treatment
3 IUI, Donor Sperm
Diagnosis
9
[U Penn] Professional and clean. Typically appointments run on time. Only do ultrasounds and IUI's in the morning which is difficult for someone who doesn't work a traditional schedule...[Nurses] They are excellent. No one judged our relationship status or desire to expand our family. Everyone on the team is compassionate and optimistic for you! It's like having an extra 3-4 people crossing their fingers every month.
+ Read more
Age
35
Treated
2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, Donor Sperm
Diagnosis
9
Describe your experience with University of Pennsylvania Penn Fertility Care.
Professional and clean. Typically appointments run on time. Only do ultrasounds and IUI's in the morning which is difficult for someone who doesn't work a traditional schedule.
During treatment, did you feel like you were treated like a number or a human?
Always available to talk about steps, what to expect, when to change courses, and answer general questions.
Describe your experience with your nurse.
They are excellent. No one judged our relationship status or desire to expand our family. Everyone on the team is compassionate and optimistic for you! It's like having an extra 3-4 people crossing their fingers every month.
How was your experience with Suleena Kalra?
Amazing! She is aware and sensitive to the financial costs of using donor sperm. She is optimistic that IUI will work but understand to our desire to have a baby soon; willing to compromise on the treatment plan. She is honest and caring and always available to answer question or explain something to us. She was very accommodating when my partner had to call into one of our first appointments due to a business trip.
What one piece of advice would you give a prospective patient of Suleena Kalra?
Listen to Dr. Kalra and believe that she has your best interest in mind. The process can be very overwhelming and emotional.
Describe the protocols Suleena Kalra used in your cycles and their degree of success.
Frequent ultrasounds and blood work for baseline and process tracking in each cycle.
Describe the costs associated with your care under Suleena Kalra.
We're lucky to have it all covered by insurance once meeting our deductible
9
Doctor
Suleena Kalra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
28 - 31
Treated
2013 - 2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Endometriosis, Other, Unexplained
5
[Clinic staff at UPenn-Market were] Overwhelmed and unavailable at times which caused undue stress to patients. The clinical was flexible with scheduling and the turn around time from initial visit to treatment was quick. Wouldn't advise a young patient to go here as my case wasn't considered to be as bad as others which I feel often the severity of my case was overlooked and I was often told your young so you have time
+ Read more
Age
28 - 31
Treated
2013 - 2016
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Endometriosis, Other, Unexplained
5
Describe your experience with University of Pennsylvania Penn Fertility Care.
Overwhelmed and unavailable at times which caused undue stress to patients. The clinical was flexible with scheduling and the turn around time from initial visit to treatment was quick. Wouldn't advise a young patient to go here as my case wasn't considered to be as bad as others which I feel often the severity of my case was overlooked and I was often told your young so you have time
During treatment, did you feel like you were treated like a number or a human?
Dr. Manigi was pleasant and cared about my goals
Describe your experience with the nursing staff.
Nursing staff were kind but overwhelmed and could not provide individual care
What specific things went wrong at this clinic?
  • Failed to inform you of changes in protocol
How was your experience with Monica Mainigi?
Dr. Manigi was very kind but over confident about the success of treatment due to my age. I did not have the intended result of pregnancy. She was familiar with endometriosis but I think my case was very complicated and I'm not sure she was fully aware of how to deal with my individual situation
What one piece of advice would you give a prospective patient of Monica Mainigi?
Ask a lot of questions about your treatment plan and next steps in the event treatment doesn't help
Describe the protocols Monica Mainigi used in your cycles and their degree of success.
Tubal check was the initial procedure to make sure my tubes were open followed by surgery was the initial treatment. I was first put on clomid and then moved to ivf
Describe the costs associated with your care under Monica Mainigi.
About $18,000
7
Doctor
Monica Mainigi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 40
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
3 IUI, IVF, Egg Freezing, Donor Sperm
Diagnosis
Male Factor, Unexplained
10
I had a very good personal relationship with my nurse, Brenda, who kept me up-to-date daily or whenever I had questions. Dr. Barnhart and the whole team at Penn Fertility care or wonderful.
+ Read more
Age
39 - 40
Treated
2013 - 2014
Success with this Doc
Yes
Race
European, Native American
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF, Egg Freezing, Donor Sperm
Diagnosis
Male Factor, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
I had a very good personal relationship with my nurse, Brenda, who kept me up-to-date daily or whenever I had questions. Dr. Barnhart and the whole team at Penn Fertility care or wonderful. They did seem to know the details about my case, and we're always available to answer questions when needed. They were also very helpful with the financial aspects of our situation. Overall, it was a great team!
Describe your experience with your nurse.
Her availability when I had any sort of questions whatsoever.
How was your experience with Kurt Barnhart?
I really liked Dr. Barnhart. He had a kind way about him, and was obviously deeply involved in research as well, which I am a big fan of. I felt like he was on the cutting edge of his field. And he was very kind. I dealt on a day-to-day basis with his nurse, Brenda, who I loved equally as much. So together, they were a great team.
What one piece of advice would you give a prospective patient of Kurt Barnhart?
He's probably a little bit more research-oriented than some doctors. But very kind, and with a nice manner.
10
Doctor
Kurt Barnhart
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
9
Age
36
Treated
2016
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF, Donor Sperm
Diagnosis
Tubal Blockage
9
The clinic [University of Pennsylvania] seemed genuinely concerned with ensuring I had a good experience. Wait times weren't always short but they weren't terrible, and were quite good if you went first thing in the morning. The desk staff who checked me in each time were particularly lovely...I loved Erin and the nursing staff that supported me throughout my fertility processes. I spoke with Erin more than any doctor or anyone else at the clinic during my IVF cycle and she was absolutely wonderful.
+ Read more
Age
36
Treated
2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 1 IVF, Donor Sperm
Diagnosis
Tubal Blockage
9
Describe your experience with University of Pennsylvania Penn Fertility Care.
The clinic seemed genuinely concerned with ensuring I had a good experience. Wait times weren't always short but they weren't terrible, and were quite good if you went first thing in the morning. The desk staff who checked me in each time were particularly lovely.
During treatment, did you feel like you were treated like a number or a human?
Dr. Senapati always took time to clearly and thoroughly explain everything. She answered all my questions and even suggested and answered questions I didn't even think to ask. I felt she cared about my experience and outcomes.
Describe your experience with your nurse.
I loved Erin and the nursing staff that supported me throughout my fertility processes. I spoke with Erin more than any doctor or anyone else at the clinic during my IVF cycle and she was absolutely wonderful.
How was your experience with Suneeta Senapati?
Dr. Senapati is very dedicated, thorough, smart and clear. I always felt she was doing everything she could to ensure I made informed decisions, had good experiences, and felt supported by the practice. Her nursing team is also very supportive and helpful.
What one piece of advice would you give a prospective patient of Suneeta Senapati?
Trust the process.
9
Doctor
Suneeta Senapati
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
No
Treatment
4 IUI, Donor Sperm
Diagnosis
Anovulation, PCOS
8
Strengths [for the nurse at Penn Fertility Care]: very detailed and showed compassion Weakness: at times it was difficult to speak to her...front desk office is in a main hallway which is not private and forces you to have a personal conversation in a public hallway. After an IUI, I did not get a follow up call from nurses or staff to discuss my next options or at least to check on me...$250 for iui...You may only see your doctor once and that’s it
+ Read more
Age
Treated
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IUI, Donor Sperm
Diagnosis
Anovulation, PCOS
8
Describe your experience with University of Pennsylvania Penn Fertility Care.
Strengths: location, clean, staff was very friendly and did show compassion Weakness: front desk office is in a main hallway which is not private and forces you to have a personal conversation in a public hallway. After an IUI, I did not get a follow up call from nurses or staff to discuss my next options or at least to check on me.
During treatment, did you feel like you were treated like a number or a human?
Dr. Shah spoke with compassion. She was very informative.
Describe your experience with your nurse.
Strengths: very detailed and showed compassion Weakness: at times it was difficult to speak to her
How was your experience with Divya Shah?
Strengths: she showed lots of compassion. She was very thorough and I appreciated that about my initial visit. Weak: I wish I could have spoken to her to share some of my concerns including be given the option to have an ultrasound the day of my IUI. Since I suffer from PCOS my progress has always been a little slow so I believe my IUI may have been done too early. I did not get monitored after my IUI. In fact, the office never called and checked on me after my IUI. I was just instructed to call if I get a positive test. If I don’t then I would just call on the 1st day of my cycle.
What one piece of advice would you give a prospective patient of Divya Shah?
You may only see your doctor once and that’s it
Describe the protocols Divya Shah used in your cycles and their degree of success.
Letrozol day 3-7....then trigger shot.
Describe the costs associated with your care under Divya Shah.
$250 for iui
8
Doctor
Divya Shah
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
35 - 36
Treated
2012 - 2013
Success with this Doc
No
Treatment
3 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
Penn staff was very good. Every doctor in the practice knew exactly what you were there for.
+ Read more
Age
35 - 36
Treated
2012 - 2013
Success with this Doc
No
Race
European
Income
Occupation
Architect
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
During treatment, did you feel like you were treated like a number or a human?
Penn staff was very good. Every doctor in the practice knew exactly what you were there for. They were gentle and kind and knew you were going through something stressful, and managed things appropriately.
Describe your experience with your nurse.
She was so kind and gentle. She made her self available. The only flaw in the process was explaining sub-contanius injections
How was your experience with Steven Sondheimer?
I think Dr. Sondheimer is one of the smartest doctors in the Phila area. I would have stayed there, if I had not moved.
What one piece of advice would you give a prospective patient of Steven Sondheimer?
ask questions, and listen carefully.
10
Doctor
Steven Sondheimer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
They [University of Pennsylvania] did not inform me of specifics regarding when to proceed with steps for a FET. I had to call on my own to get the wheels in motion and the nurse apologized that it was a mistake on their end.... Sometimes I feel like a number and I have to stay very on top of things to get calls back etc.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with University of Pennsylvania Penn Fertility Care.
Sometimes I feel like a number and I have to stay very on top of things to get calls back etc.
During treatment, did you feel like you were treated like a number or a human?
Dr butts is extremely caring and compassionate.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Failed to convey critical information
How was your experience with Samantha Butts?
She is incredibly caring and compassionate. I was skeptical when I changed RE practices due to insurance reasons but I feel well cared for with dr butts as my doctor. She is extremely realistic but also optimistic and has given me hope.
What one piece of advice would you give a prospective patient of Samantha Butts?
She would treat you as if you are her family member. She's very invested in your fertility journey.
Describe the protocols Samantha Butts used in your cycles and their degree of success.
For IVF she used Lupron and follistim and menopur for the stim. She uses estrace and progesterone to prep for transfer.
Describe the costs associated with your care under Samantha Butts.
I had full coverage for 2 egg retrieval and 2 fresh transfer. But a FET is 2500$
10
Doctor
Samantha Butts
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Anovulation, PCOS, Unexplained
9
Penn Fertility Care is one of the leading fertility clinics in the country and the doctors in the practice are some of the brightest minds in the field. It is not a small practice, however, and so you have to be willing to be a bit flexible and potentially see other doctors than your primary, and be willing to wait sometimes for appointments. At the end of the day, I wanted top care from the smartest doctors, and I felt Penn Fertility delivered me that...
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Anovulation, PCOS, Unexplained
9
Describe your experience with University of Pennsylvania Penn Fertility Care.
Penn Fertility Care is one of the leading fertility clinics in the country and the doctors in the practice are some of the brightest minds in the field. It is not a small practice, however, and so you have to be willing to be a bit flexible and potentially see other doctors than your primary, and be willing to wait sometimes for appointments. At the end of the day, I wanted top care from the smartest doctors, and I felt Penn Fertility delivered me that.
During treatment, did you feel like you were treated like a number or a human?
While Penn Fertility is a larger clinic, Dr. Kalra always took her time during my appointments and made sure my husband and I were comfortable with each step during the process.
Describe your experience with your nurse.
The entire nursing staff was so wonderful through the whole process. Erin always called me on time and when she said she would, and took time to answer any questions I had.
How was your experience with Suleena Kalra?
I could not have asked for a better experience with Dr. Kalra. She was knowledgeable, direct, and I always left appointments feeling like there was a plan or next step. I truly believed she cared about me as a person and was looking out for my best interest. She was trustworthy, compassionate, and just overall a wonderful person to be around during a process that is otherwise very emotionally draining.
What one piece of advice would you give a prospective patient of Suleena Kalra?
Ask questions. She was always willing to take extra time with me if I had more questions or wanted to talk anything through.
Describe the protocols Suleena Kalra used in your cycles and their degree of success.
Given my issue was ovulation and PCOS, Dr. Kalra put me on a high-responder protocol which worked well. While she warned me about OHSS and said up front they might have to do a "freeze all" given the amount of follicles I had, because of the protocol, we received 26 eggs and I was able to do a fresh transfer. leading up to the retrieval I was in the office every day and she did my final ultra-sounds herself (instead of the ultra sound tech) and gave me rational for why she wanted to wait one more day and then ultimately when I was ready for my trigger. I feel as though her care leading up to my transfer was why I was able to recover quickly and was able to have the transfer 5 days later (which ended up as a BFP :))
Describe the costs associated with your care under Suleena Kalra.
I have good insurance so IVF was covered at 80% for me. I was also able to get them to cover a large portion of the medications needed for stimulation so I believe it was around $1200 total.
10
Doctor
Suleena Kalra
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Walnut St
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
37
Treated
2016
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Tubal Blockage, Uterine Fibroids
7
Strengths [for UPenn]: all staff I met with were kind and compassionate, remembered me when I had appointments even after some time off, and held friendly conversations. Also, their pricing is much more reasonable than other area clinics. Weaknesses: As a result of being such a large clinic, there were times that the level of care didn’t feel personalized, and didn’t include out of the box thinking. I think there could often be a lot of assumptions that the patient knows more than they do. Advice: arm yourself with information and questions before you go in, and continue to advocate for yourself and for more information. They are always responsive when you ask, but if you don’t ask, they won’t tell you.
+ Read more
Age
37
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Tubal Blockage, Uterine Fibroids
7
Describe your experience with University of Pennsylvania Penn Fertility Care.
Strengths: all staff I met with were kind and compassionate, remembered me when I had appointments even after some time off, and held friendly conversations. Also, their pricing is much more reasonable than other area clinics. Weaknesses: As a result of being such a large clinic, there were times that the level of care didn’t feel personalized, and didn’t include out of the box thinking. I think there could often be a lot of assumptions that the patient knows more than they do. Advice: arm yourself with information and questions before you go in, and continue to advocate for yourself and for more information. They are always responsive when you ask, but if you don’t ask, they won’t tell you.
During treatment, did you feel like you were treated like a number or a human?
She always remembered me and spoke to me kindly even if it had been a while since I saw her, and even when the news wasn’t good.
Describe your experience with your nurse.
Always very nice/compassionate, but also seemed very rushed any time we spoke on the phone, which is usually when I had questions.
How was your experience with Suleena Kalra?
She is always very kind and took the time to answer all my questions, especially when I had bad results. I have since learned that I didn’t always get all the details I would have needed, and I think she was less inclined to think outside the box regarding m case (i.e. taking supplements, knowing my hormone levels and what those meant), but she was a great person and I think for more cut and dry cases, she is fabulous.
What one piece of advice would you give a prospective patient of Suleena Kalra?
Read up about infertility before you go in and ask her all the questions you have regarding things like antral follicle count, hormone levels, etc., so you can track them and also understand where you fit. Chances are she has the info but she doesn’t always share it unless you ask.
Describe the protocols Suleena Kalra used in your cycles and their degree of success.
After a few Clomid/IUI cycles where many were canceled because my right ovary was working but my right tube had been removed, we moved onto IVF. The first protocol was the high dose protocol of Gonal F and Menopur with a Lipton primer. It was canceled due to poor response. My second cycle was the Lipton flare protocol. We went to retrieval expecting 2 eggs but the one follicle was empty and the other fell apart overnight. I have never been pregnant. Since then, I had my endometriosis removed and have read about low stimulation protocols working better in patients with DOR. I spoke to her about that and she didn’t agree and said donor eggs would be my best bet. She may be right, but I’m not ready to give up on myself yet, so I am switching clinics.
Describe the costs associated with your care under Suleena Kalra.
IUI was covered by insurance, so I’m not sure if that. One complete IVF cycle - $8,000 plus approx $4K in meds
7
Doctor
Suleena Kalra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Walnut St
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
?
Treatment
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve
9
This is a large practice [University of Pennsylvania Penn Fertility Care] which can be a negative and a positive. There are multiple offices so for routine visits - labs/US you can switch it up if one works better. There are multiple doctors who review and work together to make decisions on your care during an IVF cycle...However, there is an element to the practice that can make it feel less personal, and make it harder to get routine consults scheduled.
+ Read more
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve
9
Describe your experience with University of Pennsylvania Penn Fertility Care.
This is a large practice which can be a negative and a positive. There are multiple offices so for routine visits - labs/US you can switch it up if one works better. There are multiple doctors who review and work together to make decisions on your care during an IVF cycle. They are open 7 days a week and associated with top Philadelphia hospitals. However, there is an element to the practice that can make it feel less personal, and make it harder to get routine consults scheduled.
During treatment, did you feel like you were treated like a number or a human?
At times at our consults Dr Edwards had to refresh himself on our info and history during the appt, so you definitely want to be well versed on your history and lab results when you go in. After my last miscarriage he called me personally to see how I was doing which was greatly appreciated.
Describe your experience with your nurse.
Erin is very attentive and informative. Returns calls in a timely manner. The only negative I have is that I have noticed a correlation in that when lab results are not ideal (e.g. an inappropriately rising, or falling beta) the call with the results comes later in the day than a call with good news lab results does.
How was your experience with Scott Edwards?
My initial experience with his clinic was after two subsequent miscarriages, but I had only been TTC for less than 6 months so I don't feel that my IF was taken seriously at first. After my third m/c confirmed d/t chromosomal issues my care and the attention paid to my case was greatly improved. Dr Edwards took the time to explain all of our options to us. One of my medicated cycles my CD3 labs came back with an extremely elevated FSH, and Dr Edwards called me personally to discuss the results with me.
What one piece of advice would you give a prospective patient of Scott Edwards?
Educate yourself as much as possible and bring notes and your previous labs results to your consults.
Describe the protocols Scott Edwards used in your cycles and their degree of success.
Clomid 100mg x3 w TI resulted in 2-3 mature follicles w BFP then miscarriage for 2/3 cycles. Currently starting IVF w a Lupron overlap/follistim protocol.
Describe the costs associated with your care under Scott Edwards.
IVF cycle $8,500. PGS biopsy $2,000. IVF meds administered via hospital pharmacy at a discounted rate for OOP patients.
8
Doctor
Scott Edwards
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Walnut St
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
37 - 41
Treated
2011 - 2015
Success with this Doc
Yes
Treatment
4 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Uterine Fibroids
7
[At Penn Fertility Care] we explored many options before we achieved our goal - including IUI, drugs to enhance egg production, etc. I also had a surgery to have a large fibroid removed (myomectomy). In the end, we used an egg donor and, after a miscarriage, had a successful live birth. It was a long road but Dr Edwards helped us at every step along the way.
+ Read more
Age
37 - 41
Treated
2011 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Uterine Fibroids
7
During treatment, did you feel like you were treated like a number or a human?
Dr Edwards explained our situation and options throughout the process. He was compassionate but remained extremely professional. I felt safe, well informed and educated. He provided us the information we needed to make good decisions, based on our needs/goals.
How was your experience with Scott Edwards?
Dr Edwards helped our family achieve our goals. He kept us well informed, took time to explain options, risks and odds. I always felt safe in his care.
What one piece of advice would you give a prospective patient of Scott Edwards?
Be your own advocate. Don't be afraid to ask questions.
Describe the protocols Scott Edwards used in your cycles and their degree of success.
We explored many options before we achieved our goal - including IUI, drugs to enhance egg production, etc. I also had a surgery to have a large fibroid removed (myomectomy). In the end, we used an egg donor and, after a miscarriage, had a successful live birth. It was a long road but Dr Edwards helped us at every step along the way.
9
Doctor
Scott Edwards
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Walnut St
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2016
Success with this Doc
?
Treatment
3 IUI, IVF
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage, Unexplained
10
I wish my nurse [at UPenn] would be more throughrough in why my protocal was chosen and expectations and next steps...[Nurses] They remember you and get very involved with you. You feel like you're their only patient...I wish I did see her [Dr. Kalra] more but she is split between 2 offices- now that I'm in ivf monitoring I can't choose my day since it's as needed. When I do see her she's very warm and considerate. See seems really involved
+ Read more
Age
33
Treated
2016
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage, Unexplained
10
Describe your experience with University of Pennsylvania Penn Fertility Care.
I wish my nurse would be more throughrough in why my protocal was chosen and expectations and next steps
During treatment, did you feel like you were treated like a number or a human?
She is always warm, always remembers me: I do see her when I'm there but usually half the appts
Describe your experience with your nurse.
They remember you and get very involved with you. You feel like you're their only patient
How was your experience with Suleena Kalra?
I wish I did see her more but she is split between 2 offices- now that I'm in ivf monitoring I can't choose my day since it's as needed. When I do see her she's very warm and considerate. See seems really involved
What one piece of advice would you give a prospective patient of Suleena Kalra?
To trust your dr. I think a ton of people try to dictate their treatments.. doctors know best and if they are taking a slow approach it's for a reason
Describe the protocols Suleena Kalra used in your cycles and their degree of success.
3 iuis and then ivf. For ivf she did long Lupron, honestly I'm not sure why!
Describe the costs associated with your care under Suleena Kalra.
So far insurance coverage
8
Doctor
Suleena Kalra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Pennsylvania Penn Fertility Care
Phila - Walnut St
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
35 - 35
Treated
2016 - 2016
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
The clinic at Radnor is well organized and run. The prices for self-pay patients seem to be more reasonable for everything (treatment and meds) than anywhere else I've researched or read about. It is less busy than the office at 3701 Market and for some things you would still need to go to their University City location, but for monitoring, etc, I was at Radnor. However, you will rarely see a physician during your actual treatment. All monitoring is coordinated through the nursing staff...
+ Read more
Age
35 - 35
Treated
2016 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Professor
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
Describe your experience with University of Pennsylvania Penn Fertility Care.
The clinic at Radnor is well organized and run. The prices for self-pay patients seem to be more reasonable for everything (treatment and meds) than anywhere else I've researched or read about. It is less busy than the office at 3701 Market and for some things you would still need to go to their University City location, but for monitoring, etc, I was at Radnor. However, you will rarely see a physician during your actual treatment. All monitoring is coordinated through the nursing staff. You'll have an ultrasound technician do your scans and a tech to do your blood draws. You sometimes can see a nurse or the nurse pratictioner after your monitoring appt, but your nurse will call in the afternoon with an update to your plan. The entire team including the faculty and the fellows will meet and discuss cases. After a treatment fails, they will discuss recommendations for the next round (I don't know if this is for all cases or just more difficult ones, but it happened for mine without any prompting or request and I got the impression that this is just what they do).
During treatment, did you feel like you were treated like a number or a human?
Dr. Shah is warm, straightforward, and whip-smart. She goes over things in as little or as much detail as you are comfortable with.
Describe your experience with your nurse.
While I liked the other staff in the clinic, I didn't like either of the main nurses at Penn Radnor, Julie or Beth. Julie was my coordinator and she just doesn't have a lot of patience and was frequently confusing. When I was trying to confirm one set of her instructions early on, she made a snarky remark that she had done this many times. I replied back that I hadn't and wanted to make sure that I understood. She sounds condescending on the phone and ordered medications that I didn't need without warning me that I didn't need to pick them up right away (that they were only "in case of"). I would see Beth sometimes during monitoring and I felt as though she was withholding information (probably bad news). She was not my primary contact, however, so my experience with her was minimal.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Divya Shah?
I felt comfortable with Dr. Shah immediately and felt like I was in great hands. Most of my reluctance of recommending her would only come from how Penn Medicine is run and my experience with the nurses. Dr. Shah had a worksheet made up to help guide her conversations with her patients regarding all of the possible causes of infertility and the tests to identify them. It was incredibly thorough and helpful. I have nothing but great things to say about her.
What one piece of advice would you give a prospective patient of Divya Shah?
Be aware that Penn Medicine acts a bit like a team and even if Dr. Shah is your primary RE and guiding your care, you will see any of the doctors at a given procedure and no doctor at all during your monitoring.
Describe the protocols Divya Shah used in your cycles and their degree of success.
Dr. Shah debated between an antagonist protocol (which she selected) and another type of protocol (not sure what that would have been) based on my DOR diagnosis and relatively young (in infertility world) age. The logic for going with the specific protocol was never relayed to me. Did a natural start, 450 gonal f for days 1-5, then ganarelix was added, and I went to gonal f 300 + menopure 150. I had a dominant follicle by day 7 which they warned me might get me cancelled and by day 9 they cancelled the cycle and converted me to IUI that didn't work.
Describe the costs associated with your care under Divya Shah.
Prices changed July 2016 and I do not know current rates. 6750 covered one retrieval and 2 transfers (1 fresh, 1 frozen or 2 frozen) and ALL embryology, anesthesia, monitoring, bloodwork, mock transfer, etc. Everything. Cancelation before retrieval netted a refund of all but 1500. There were other graduated refunds possible (ie only one transfer, but no embryos to transfer reduced cost to 5000). 1 retrieval and 1 transfer (fresh or frozen) was 5000, but the only refund possible was if your cycle was cancelled before retrieval (cost reduced to $1500). This also included absolutely everything (monitoring, embryology, icsi, bloodwork, education seminar, med training).
9
Doctor
Divya Shah
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
University of Pennsylvania Penn Fertility Care
Radnor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 34
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
7 IUI, 1 IVF, Egg Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
You need to be aware of how Penn Fertility operates...[nurse] Julie and I just didn't emotional mesh... Julie called me and excitedly told me "You're very pregnant" not realizing earlier that day we were told there wasn't a heartbeat.
+ Read more
Age
32 - 34
Treated
2013 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 IUI, 1 IVF, Egg Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
During treatment, did you feel like you were treated like a number or a human?
She never hesitated to hug me when I needed one, and didn't blink when I cried. And I cried pretty much every visit. She focused on moving forward rather than my fears of "what if". She was positive without being bullshitting me.
Describe your experience with your nurse.
Ugh, Julie and I just didn't emotional mesh. If I had a different nurse during the ultrasound, she would leave me feeling positive. But when Julie would call in the afternoon with my blood results and instructions, she left me feeling hopeless and like the other nurse had lied to me. No one lied to me, Julie was just not as empathetic. She also neglected to call in a very important prescription med, which resulted in hysterical crying on my part, frantic calls to a late night pharmacy and an hCG trigger shot in the bathroom of the pharmacy. I had a miscarriage early in my treatment with Penn and needed to have my hCG levels repeatedly drawn. Julie called me and excitedly told me "You're very pregnant" not realizing earlier that day we were told there wasn't a heartbeat. I think that was what colored my feelings toward Julie.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
How was your experience with Clarisa Gracia?
She tried her best to be at my appointments. When she saw my name on the schedule, she requested that I wait a few minutes so she could do the fresh IVF transfer.
What one piece of advice would you give a prospective patient of Clarisa Gracia?
She is great. However, you need to be aware of how Penn Fertility operates.
Describe your experience with your monitoring appointments.
Monitoring appointments were all in the mornings which was convenient for me. The earliest appointment was at 7:45 so I was able to be in, out and at work almost on time. Thankfully my job had some flexibility.
10
Doctor
Clarisa Gracia
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Pennsylvania Penn Fertility Care
Radnor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
33
Treated
2015
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
0
I think that Penn is VERY expensive. When I met with their financial rep, she said that IUIs typically bill out at $5,000. Also, they billed all of my diagnostic testing as 'infertility' so my tests started billing against my insurance lifetime maximum. I felt like they were sucking my few insurance dollars dry. In terms of the clinic, it is clean and typically runs on time. It was rare that I had to wait over 15 minutes.
+ Read more
Age
33
Treated
2015
Success with this Doc
No
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
0
Describe your experience with University of Pennsylvania Penn Fertility Care.
I think that Penn is VERY expensive. When I met with their financial rep, she said that IUIs typically bill out at $5,000. Also, they billed all of my diagnostic testing as 'infertility' so my tests started billing against my insurance lifetime maximum. I felt like they were sucking my few insurance dollars dry. In terms of the clinic, it is clean and typically runs on time. It was rare that I had to wait over 15 minutes.
During treatment, did you feel like you were treated like a number or a human?
Dr Dokras spent very little time with me on my first visits. She made zero effort to connect with me as a person and I felt like she was a robot just asking me questions and putting them into her EMR system.
Describe your experience with your nurse.
I liked my RN, Beth, and the other RNs that i spoke with. They were more willing to answer questions and explain things than Dr Dokras. They seemed to be the only ones understanding my care.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Anuja Dokras?
Dr Dokras obviously never remembered me. She re-introduced herself to me on several visits. I know she sees a lot of people but she could skim my chart for 5 seconds and realize I have been in her office before. Furthermore, she misdiagnosed my husband's sperm results. She opened his results in front of me and said they were normal. Two months later when I was requesting a copy of all our results, I noticed his results were not normal! These results directly impacted our treatment plan and NO ONE ever called to tell us. It is horrible that she misread the test results as I was sitting in front of her. Finally, UPenn pushes all women directly to IUI. They didn't even offer the suggestion of IUI vs. bedroom. I feel like UPenn is out to make money and they do not put the patient first.
What one piece of advice would you give a prospective patient of Anuja Dokras?
Request a hard copy of all your results. Do not trust the verbal diagnosis.
Describe the protocols Anuja Dokras used in your cycles and their degree of success.
Dr Dokras tried to push me immediately to IUI procedures. She did not even offer Clomid and regular intercourse as an option. It was only after I did research and I asked direct questions that she mentioned it was possible. Also, she did not talk about the plan if the IUI didn't work. I had no idea how long I would be doing Clomid and IUIs.
Describe the costs associated with your care under Anuja Dokras.
This clinic is very expensive. They think you will pay any amount for their brand name. IUIs bill out to insurance around $5k and IVF bills out around $22k
0
Doctor
Anuja Dokras
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
University of Pennsylvania Penn Fertility Care
Radnor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
Penn Medicine is a very busy place...Yet, despite that, everyone I dealt with treated me so well that I never felt like a number. They were kind and compassionate, and they always listened to me. I honestly received excellent care there...Affordable great care. So you may have to wait a bit at each visit...We purchased a package deal, only $6,750 for one egg retrieval and 2 transfers, whether fresh or frozen...Beth was excellent. She always returned my calls and answered all my dumb questions.
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
Describe your experience with University of Pennsylvania Penn Fertility Care.
You will receive excellent care here. It's a busy place, busier than the first clinic I went to, but there's a reason for that! Affordable great care. So you may have to wait a bit at each visit. Fortunately my work was understanding if I was late, but I know this could be an issue for some people.
During treatment, did you feel like you were treated like a number or a human?
Penn Medicine is a very busy place - far busier than the fertility clinic I went to previously. Yet, despite that, everyone I dealt with treated me so well that I never felt like a number. They were kind and compassionate, and they always listened to me. I honestly received excellent care there.
Describe your experience with your nurse.
Beth was excellent. She always returned my calls and answered all my dumb questions. She made sure I was clear with everything. And everyone else who assisted was fantastic as well.
How was your experience with Suleena Kalra?
I loved Dr. Kalra the first time my husband and I met her. She was kind and honest. She never sugarcoated anything, but she wasn't all doom and gloom either. I had liked my previous RE (and the main reason I switched was because IVF wasn't covered by my insurance, and Penn was far more affordable), and he was very nice. BUT he had given me false hope. He seemed certain that the IUIs would work. He even called my OB/GYN to tell him to expect to see me pregnant within the next couple of months (which did not happen). Dr. Kalra never did that. She told us our chances right up front. As I stated before, Penn was a busy place, so you would often see other doctors for procedures (all of them were excellent). Dr. Kalra did my second embryo transfer (but not my first), and that was the transfer that resulted in my beautiful baby girl.
What one piece of advice would you give a prospective patient of Suleena Kalra?
If you are concerned about a recommendation or how treatment is going, don't hesitate to call Dr. Kalra to discuss it with her. Someone else may deliver the news, but you are always welcome to talk it over with her to make sure you're making the right decision or doing what's best for you.
Describe the costs associated with your care under Suleena Kalra.
We purchased a package deal, only $6,750 for one egg retrieval and 2 transfers, whether fresh or frozen. We were able to take out a loan from Arc Fertility. We bought the medications at the pharmacy onsite and saved a ton of money. We probably spent close to 2 grand, but that's a bargain.
10
Doctor
Suleena Kalra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Pennsylvania Penn Fertility Care
Radnor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2016
Success with this Doc
?
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
[UPenn is] Organized and caring!! I always felt and feel important to them. I have never felt like a number!! They are prompt and informative. The financial people are also amazing at helping navigate you through the insurance coverage you might have and fee schedules!!... They [monitoring appts] were scheduled times with a first come first served policy. Through the years I got to know both the sweet lab technician and the wonderful ultrasound tech! They were always understanding and excited when all was going well or on the harder days too!!
+ Read more
Age
38
Treated
2016
Success with this Doc
?
Race
Prefer not to answer
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with University of Pennsylvania Penn Fertility Care.
Organized and caring!! I always felt and feel important to them. I have never felt like a number!! They are prompt and informative. The financial people are also amazing at helping navigate you through the insurance coverage you might have and fee schedules!!
During treatment, did you feel like you were treated like a number or a human?
My doctor and the clinic always made me feel like my feelings, questions and requests were extremely important. I never felt like I was a number in Dr. Shah’s eyes!
Describe your experience with your nurse.
Always willing to listen, respectful, knowledgeable and caring!! They all go above and beyond the call of duty.
How was your experience with Divya Shah?
She is a wonderful, honest, thorough physician and she never got frustrated with my thousands of questions. She did everything she could to explain each step of my treatments with me. She also was extremely honest with me in regards to my fertility issues and what my realistic expectations for pregnancy were. I never felt like she would push me toward something she didn’t feel would work for me.
What one piece of advice would you give a prospective patient of Divya Shah?
Come prepared with your questions and have an understanding of the process. I feel like having a handle on things and knowing what to ask shows that you are ready to make informed decisions and that you are completely invested in the process. She will explain and re-explain anything you don’t understand. She will give you realistic expectations and she will guide you toward the best options for your specific situation!
Describe the protocols Divya Shah used in your cycles and their degree of success.
I did two iuis with her using an antagonist protocol, then we did and hsg which showed I more than likely have a blocked right tube. We tried a microdose Lupron ivf protocol which never led to a retrieval and was cancelled on cycle day 13 after no growth. I am currently in the tww after a succeful ivf cycle called the estrogen patch protocol and an antagonist protocol.
Describe your experience with your monitoring appointments.
They were scheduled times with a first come first served policy. Through the years I got to know both the sweet lab technician and the wonderful ultrasound tech! They were always understanding and excited when all was going well or on the harder days too!!
Describe the costs associated with your care under Divya Shah.
I have insurance coverage to a certain capped amount, so I only paid a copay for dr visits and for donor sperm related costs. Medication coverage limits were reached so I pay all Meds out of pocket.
10
Doctor
Divya Shah
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Pennsylvania Penn Fertility Care
Radnor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
Treated
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor, PCOS
4
The NP [at UPenn-Radnor] assigned to us was the least compassionate human being I’ve ever met. She was very negative and made the whole IVF process near unbearable. Every time I asked that something be submitted to insurance, she gave me a snarky response about they would never cover it. She acted like I was an inconvenience to her daily.... I felt very out of touch with my own care due to almost never speaking with my doctor. I would speak with a new nurse every day (someone unfamiliar with me) regarding my lab results and medication adjustments.
+ Read more
Age
Treated
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IVF
Diagnosis
Male Factor, PCOS
4
Describe your experience with University of Pennsylvania Penn Fertility Care.
I get the impression that this clinic may be more concerned with their statistics than with their patients. There are about a dozen doctors and in my time there, I saw every single doctor once for one procedure or another. After over a year at the clinic, I still felt like a new patient.
During treatment, did you feel like you were treated like a number or a human?
Dr Shah was compassionate and I really felt that she was invested in our care. She called us whenever we got bad news and to give her best wishes when we decided to switch clinics. We didn’t get the outcome we had hoped for so we were eager to get some new ideas by switching clinics, but leaving Dr Shah was bittersweet.
Describe your experience with your nurse.
The NP assigned to us was the least compassionate human being I’ve ever met. She was very negative and made the whole IVF process near unbearable. Every time I asked that something be submitted to insurance, she gave me a snarky response about they would never cover it. She acted like I was an inconvenience to her daily.
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
How was your experience with Divya Shah?
Dr Shah is genuine and compassionate and although we rarely saw her, we felt like she was monitoring us closely from afar. She didn’t do any of my procedures and I think that played a part in feeling like a number and not a patient at this clinic.
What one piece of advice would you give a prospective patient of Divya Shah?
Trust her and don’t be afraid to ask questions!
Describe the protocols Divya Shah used in your cycles and their degree of success.
I was on a high-responder protocol. I was on Follistim 150 daily to start. Eventually added in Ganirelix and menopur. Eventually we attempted HGH because of a cycle that resulted in poor quality embryos, howevery retrieval was cancelled.
Describe the costs associated with your care under Divya Shah.
We paid separately for the egg retrieval ($12,000), FET ($2,500). PGD was paid directly to the lab and meds were separate. I must also say that the Financial coordinator is extremely unhelpful! We were better off googling. At my first meeting with her, I asked her what options there were for paying (do people ever take out loans, are there assistance programs, any opportunities for discounted meds, etc) and she looked at me like I had 12 heads.
4
Doctor
Divya Shah
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
University of Pennsylvania Penn Fertility Care
Radnor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less