Valley Hospital Fertility Center

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Ridgewood
223 North Van Dien Avenue
Ridgewood, NJ 07450
201-447-8000
On a scale from 0-10, how likely are you to recommend Valley Hospital Fertility Center to a friend?
Strongly recommend: 89.8
8 assessments
  • 100% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 0% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
346
Annual Cycles National Avg.
344
9.5
Average Doctor Score
3 doctors
8 assessments
10
Age
30 - 32
Treated
2014 - 2016
Success with this Doc
?
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
All of the nurses [at Valley Hospital] are fabulous. They treat everyone with kindness and know exactly what to say and how to say it. It takes a special kind of person to do this job (especially so early in the morning, every morning). The nurses at Valley always take the time to answer my questions. They call back quickly. They are all so extremely helpful. Dr. Greenseid ALWAYS takes the time to explain everything to us. She always makes time to talk to us when we are feeling nervous or overwhelmed with the process.
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Age
30 - 32
Treated
2014 - 2016
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Greenseid ALWAYS takes the time to explain everything to us. She always makes time to talk to us when we are feeling nervous or overwhelmed with the process.
Describe your experience with the nursing staff.
All of the nurses are fabulous. They treat everyone with kindness and know exactly what to say and how to say it. It takes a special kind of person to do this job (especially so early in the morning, every morning). The nurses at Valley always take the time to answer my questions. They call back quickly. They are all so extremely helpful.
How was your experience with Keri Greenseid?
Dr. Greenseid is extremely knowledgeable and always willing to share everything she knows. She explains things clearly and throughly. Dr. Greenseid will not sugar coat anything for you. She wants you to know exactly what you are in for, good or bad, which is so amazing. There is never any false hope. We've been through so much with Dr. Greenseid, more bad than good. But she has never once given up hope, which is part of what's kept us going back for more. Using Dr. Greenseid was one of the best decisions we've ever made. I think after all of our heartbreak along this journey, knowing that we're in such great hands, has kept us moving forward.
What one piece of advice would you give a prospective patient of Keri Greenseid?
You will not find another doctor like her! If you want a smart, caring, kind doctor who will be your biggest cheerleader, then this is who you want to see.
Describe the protocols Keri Greenseid used in your cycles and their degree of success.
We did 3 retrievals using different protocols. We sent our embryos for PGS testing before doing a frozen transfer.
Describe your experience with your monitoring appointments.
Depending on the day/week/month, it could be very busy or very empty. If you get there early, the wait wasn't that bad. Monitoring hours are run very efficiently.
Describe the costs associated with your care under Keri Greenseid.
Our insurance covered most of it! We paid the biopsy fees, the PGD fees, embryo storage fees, and a few other small things.
10
Doctor
Keri Greenseid
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Valley Hospital Fertility Center
Ridgewood
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Treatment
IVF, Donor Eggs, Donor Sperm
Diagnosis
PCOS, Tubal Blockage
10
Every nurse we encountered [at Valley Hospital Fertility center] was friendly and helpful. All phone calls were returned in a timely fashion...We underwent a reciprocal ivf procedure. My wife and I began with birth control pills to synchronize our cycles. I believe my wife was on the antagonist protocol due to age (under 35). I received Lupron, extrace, and progesterone in oil to prepare my uterus for the transfer. 13 eggs were retrieved from my wife and fertilized with donor sperm, and two were transferred to me on day 5. Unfortunately the cycle was not successful and there were no embryos to freeze.
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Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Race
European, Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs, Donor Sperm
Diagnosis
PCOS, Tubal Blockage
10
Describe your experience with Valley Hospital Fertility Center.
Very accessible Friendly and knowledgeable physicians and nurses Short wait times for monitoring Clear instructions for medications/treatment plans
During treatment, did you feel like you were treated like a number or a human?
Dr Greenseid is very personable and compassionate. She calls directly (not nurses or receptionists) and discusses plans openly. She truly seems to care and be invested in our success.
Describe your experience with the nursing staff.
Every nurse we encountered was friendly and helpful. All phone calls were returned in a timely fashion.
How was your experience with Keri Greenseid?
While our cycle was not successful, and there have been MANY setbacks over the past year delaying a second cycle, I have always felt confident in and comfortable with Dr. Greenseid. When our first cycle failed - and each time a setback occurred - Dr. Greenseid communicated directly and personally with us. She has always shown care and compassion, and seems truly invested in our success. She answers questions thoroughly, and we never feel rushed. She seems humble and honest, which are extremely important characteristics in a physician, in my opinion. When she had a question regarding a diagnostic procedure, she suggested a colleague re-perform the examination to ensure that her findings were 100% accurate; it is not my experience that many people would admit that a colleague may be better able to diagnose or assess her/his patient. We hope to begin a second cycle shortly, and haven't even briefly considered another physician.
What one piece of advice would you give a prospective patient of Keri Greenseid?
Ask questions. She will answer (honestly) any and all.
Describe the protocols Keri Greenseid used in your cycles and their degree of success.
We underwent a reciprocal ivf procedure. My wife and I began with birth control pills to synchronize our cycles. I believe my wife was on the antagonist protocol due to age (under 35). I received Lupron, extrace, and progesterone in oil to prepare my uterus for the transfer. 13 eggs were retrieved from my wife and fertilized with donor sperm, and two were transferred to me on day 5. Unfortunately the cycle was not successful and there were no embryos to freeze.
Describe the costs associated with your care under Keri Greenseid.
Approximately $18000 (insurance did not cover)
10
Doctor
Keri Greenseid
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Valley Hospital Fertility Center
Ridgewood
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 32
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, Unexplained
10
The hours and location [at Valley Hospital Fertility Center] were very convenient. They were efficient and organized. Wait time in the mornings was generally quick. One doctor seemed to move a bit slower than the other two. Not many weaknesses as a clinic...Most of the staff were compassionate and gentle. One nurse always had what seemed to be a bad attitude in the exam rooms, but overall I was very happy with the staff.
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Age
30 - 32
Treated
2013 - 2015
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, Unexplained
10
Describe your experience with Valley Hospital Fertility Center.
The hours and location were very convenient. They were efficient and organized. Wait time in the mornings was generally quick. One doctor seemed to move a bit slower than the other two. Not many weaknesses as a clinic.
During treatment, did you feel like you were treated like a number or a human?
Keri was incredibly sensitive and empathetic. She called me personally with results good and bad. She cried on the phone when she told me I was pregnant.
Describe your experience with the nursing staff.
Most of the staff were compassionate and gentle. One nurse always had what seemed to be a bad attitude in the exam rooms, but overall I was very happy with the staff.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Keri Greenseid?
Keri was very sensitive to my needs and requests. I felt very comfortable in her care (and the other doctors there, too). That comfort was something I didn't have at other fertility centers. She was encouraging, realistic, and enthusiastic. She cried when she told me that I was pregnant. She is devoted to this job.
What one piece of advice would you give a prospective patient of Keri Greenseid?
Be aware that you won't always see her - but she does try to schedule transfers for a day she's working.
Describe the protocols Keri Greenseid used in your cycles and their degree of success.
We did a standard IVF cycle with a high yield of eggs. We froze the resulting embryos. Best embryos were transferred first. All fairly standard procedure. By the time we were down to our last frozen embryos I had had enough of the shots and medicines and asked for a "natural" cycle. Dr. Greenseid was willing to try (not normal procedure at their offices) and miraculously it worked. Prior to that, we had done HSG and a uterine wall test. They were done to ensure there were no obstructions or cysts and to be sure that my uterine wall was thick enough etc.
Describe your experience with your monitoring appointments.
Typically the wait was quick. The phlebotomists were very gentle. One doctor seemed to move the line a bit more slowly (or he was late - not sure) so those days were a little bit frustrating. But the staff moved things along efficiently and quickly
Describe the costs associated with your care under Keri Greenseid.
About $25,000 for the IVF cycle and multiple FET
10
Doctor
Keri Greenseid
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Valley Hospital Fertility Center
Ridgewood
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
40
Treated
2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Poor Egg Quality, Unexplained
9
The nursing staff [at Valley Hospital Fertility Center - Ridgewood] was top notch, they were always compassionate, warm and invited any and all questions I had during my cycle...I was doing FET and there was barely any communication from egg retrieval day to the day they called me to advise how many were frozen and sent for PGS. Whether that is a product of the lab or the doctor but there was a significant drop off from what was collected to what was frozen and I wish I would have had a call to prepare me for this outcome. 12 were collected and only two made it to be frozen/tested...
+ Read more
Age
40
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Poor Egg Quality, Unexplained
9
Describe your experience with Valley Hospital Fertility Center.
I was doing FET and there was barely any communication from egg retrieval day to the day they called me to advise how many were frozen and sent for PGS. Whether that is a product of the lab or the doctor but there was a significant drop off from what was collected to what was frozen and I wish I would have had a call to prepare me for this outcome. 12 were collected and only two made it to be frozen/tested.
During treatment, did you feel like you were treated like a number or a human?
All of the nurses knew me by name, they knew about my history and treatment as did Dr. Nassiri - he didn't spend time looking at my chart during our consultations (he had already read it as he was educated on my chart).
Describe your experience with the nursing staff.
The nursing staff was top notch, they were always compassionate, warm and invited any and all questions I had during my cycle.
How was your experience with Ali Nasseri?
He was very straightforward with what my options were and the likelihood of success.
What one piece of advice would you give a prospective patient of Ali Nasseri?
If you need someone who is extremely compassionate and heartwarming, I would not recommend Nasseri. He is in NO WAY cold, but he does tell you it straight
Describe the protocols Ali Nasseri used in your cycles and their degree of success.
I am approaching 40 years old and we had 10 days of stims which had us start at 150 menapur and 150 Follistum and after 3 days, we increased to 300 units of menapur and 150 follistum.
Describe your experience with your monitoring appointments.
The monitoring appointments were fantastic whether during the work week or weekends. I never had to wait more than five minutes to be seen and everyone was super efficient and kind.
Describe the costs associated with your care under Ali Nasseri.
Our IVF was covered but our second round of IVF was around $11,000 (excluding medicine)
7
Doctor
Ali Nasseri
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Valley Hospital Fertility Center
Ridgewood
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 40
Treated
2013 - 2014
Success with this Doc
No
Treatment
3 IVF, 2 Egg Freezing, 2 Embryo Freezing
Diagnosis
Male Factor, Unexplained
10
Overall - the entire staff [at Valley Hospital Fertility Center] is wonderful. They saw us through a very difficult time with patience, care and individual attention. We always received a call back quickly and never were confused about the next steps...Dr. Nasseri was always very thorough and I felt he explained every detail of my treatment. His bedside manner is warm and comforting and I felt he really did care about his patients...I used hormone injections for 3 egg retrievals and transfers. Two fresh and one frozen.
+ Read more
Age
39 - 40
Treated
2013 - 2014
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IVF, 2 Egg Freezing, 2 Embryo Freezing
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Valley Hospital Fertility Center.
Overall - the entire staff is wonderful. They saw us through a very difficult time with patience, care and individual attention. We always received a call back quickly and never were confused about the next steps.
During treatment, did you feel like you were treated like a number or a human?
Dr. Nasseri and his staff were warm and caring and always made me feel very comfortable.
Describe your experience with your nurse.
The nursing staff made me feel so comfortable. This process was not easy and I had a lot of worries and questions/concerns. The nurses always calmed me down, held my hand, watched me cry and saw me through the worst parts of the process. The nurses at the Valley fertility Center are all amazing.
How was your experience with Ali Nasseri?
Dr, Nasseri was always very thorough and I felt he explained every detail of my treatment. His bedside manner is warm and comforting and I felt he really did care about his patients.
What one piece of advice would you give a prospective patient of Ali Nasseri?
Have all your questions ready when you see him for an initial consult. he wil answer all questions and assuage all of your anxiety.
Describe the protocols Ali Nasseri used in your cycles and their degree of success.
I used hormone injections for 3 egg retrievals and transfers. Two fresh and one frozen.
Describe the costs associated with your care under Ali Nasseri.
Thankfully, our insurance covered most of the costs.
10
Doctor
Ali Nasseri
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Valley Hospital Fertility Center
Ridgewood
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
33 - 34
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, 1 Egg Freezing, Donor Sperm
Diagnosis
Male Factor
9
[Monitoring at Valley Hospital] was a well oiled machine but if you needed to be some where by a certain time it was important to get there early before the clinic opened to wait in line. Depending on the time of year it wasn't busy at all! [Nurse} Kathy was amazing and friendly. Adrianne and Pat were wonderful too!
+ Read more
Age
33 - 34
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF, 1 Egg Freezing, Donor Sperm
Diagnosis
Male Factor
9
During treatment, did you feel like you were treated like a number or a human?
The Valley team was so caring and concerned for my welfare and well-being. The team was so friendly and kind even when the news was upsetting
Describe your experience with the nursing staff.
Kathy was amazing and friendly. Adrianne and Pat were wonderful too! All the nurses were great and always greeted you with a smile and friendly greeting.
How was your experience with Dehan Chen?
Dr Chen was caring, friendly, and compassionate. He wanted us to be successful and help with everything he could to help us get pregnant.
What one piece of advice would you give a prospective patient of Dehan Chen?
Ask lots of questions and be proactive about your care.
Describe your experience with your monitoring appointments.
It was a well oiled machine but if you needed to be some where by a certain time it was important to get there early before the clinic opened to wait in line. Depending on the time of year it wasn't busy at all!
10
Doctor
Dehan Chen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Valley Hospital Fertility Center
Ridgewood
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2010 - 2011
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Tubal Blockage, Other
10
The entire team at Valley seemed as though they knew me personally. The took the time to answer each and every question I had until I was satisfied with the answer. The nurses were also amazing. On a number of occasions, I had emergencies and they were always helpful and compassionate.
+ Read more
Age
29 - 30
Treated
2010 - 2011
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Tubal Blockage, Other
10
During treatment, did you feel like you were treated like a number or a human?
The entire team at Valley seemed as though they knew me personally. The took the time to answer each and every question I had until I was satisfied with the answer.
Describe your experience with your nurse.
The nurses we also amazing. On a number of occasions, I had emergencies and they were always helpful and compassionate.
How was your experience with Dehan Chen?
Dr Chen is incredible. He was always very honest with my odds of having a child and helped my husband and I navigate the process to a successful outcome.
What one piece of advice would you give a prospective patient of Dehan Chen?
Expect a Harvard level graduate who will be honest with you even if it is not what you want to hear.
Describe your experience with your monitoring appointments.
There were almost always 20 or more patients. The office was efficient and the wait was as short as possible with that number of patients.
10
Doctor
Dehan Chen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Valley Hospital Fertility Center
Ridgewood
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2012
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
Male Factor
10
Dr. Chen [of Valley Hospital Fertility Center] has a very sweet disposition....When I had to be seen by Dr. Nasseri, he was much more matter of fact. Not as "friendly" per se, but I was always confident in his ability. The office staff were sweethearts.
+ Read more
Age
31
Treated
2012
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
Male Factor
10
Describe your experience with Valley Hospital Fertility Center.
When I had to be seen by Dr. Nasseri, he was much more matter of fact. Not as "friendly" per se, but I was always confident in his ability. The office staff were sweethearts.
During treatment, did you feel like you were treated like a number or a human?
Everyone knew and called me by first name. Dr. Chen has a very sweet disposition.
How was your experience with Dehan Chen?
I know that Dr. Chen was very warm, calm and reassuring. But, I was always anxious/nervous that I wouldn't know what to do and when as far as administering shots and meds. I was always having to call the nurse.
What one piece of advice would you give a prospective patient of Dehan Chen?
Use Valley Fertility!
10
Doctor
Dehan Chen
Communication
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Valley Hospital Fertility Center
Ridgewood
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
– Read less