Vios Fertility Institute

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Chicago
1455 N Milwaukee Avenue
Chicago, IL 60622
773-435-9036
St. Louis
621 S. New Ballas Rd
St. Louis, MO 63141
(314) 266-2062
On a scale from 0-10, how likely are you to recommend Vios Fertility Institute to a friend?
Strongly recommend: 19Don't recommend: 19.6
20 assessments
  • 95% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 5% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
?
Annual Cycles National Avg.
344
20 assessments
10
Age
Treated
Success with this Doc
Yes
Treatment
1 Egg Freezing, 2 Embryo Freezing
Diagnosis
Anovulation, Male Factor, PCOS, Poor Egg Quality
10
I had an issue [with Vios Fertility] where the wrong medications were sent to my specialty pharmacy, so I ran out of one of my medications for a day during a cycle. The clinic was able to get me a dose so I only missed one while I was waiting for the shipment...The nursing staff are compassionate, knowledgeable, and attentive. They speak with patients at each appointment, can be reached by text or portal, and are always eager to answer questions and concerns.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing, 2 Embryo Freezing
Diagnosis
Anovulation, Male Factor, PCOS, Poor Egg Quality
10
Describe your experience with Vios Fertility Institute.
The clinic has multiple locations which are clean, welcoming, and the staff are top-notch. There is parking at some (but not all) of the locations. The staff - from the front desk to the admin staff to U/S techs and lab team are professional and friendly. I always felt like a person and never a number.
During treatment, did you feel like you were treated like a number or a human?
Dr. Beltsos is a darling! She was thoughtful, attentive, personalized my care, remembered my and my partner's names, called or texted me with important results/updates, and always made me feel like she was fully present with me when we spoke.
Describe your experience with the nursing staff.
The nursing staff are compassionate, knowledgeable, and attentive. They speak with patients at each appointment, can be reached by text or portal, and are always eager to answer questions and concerns.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
How was your experience with Angeline N. Beltsos?
Dr. Beltsos is warm, welcoming, and attentive - she is always so approachable! She was clear about risks and expectations, listened to my goals and addressed my concerns, and always explained things in ways that made sense. Whenever there was "big news" to discuss, she discussed it with me personally. I never felt like a number, even though she has a LOT of patients in her clinic. She really is an amazing provider - and so very knowledgeable and experienced.
What one piece of advice would you give a prospective patient of Angeline N. Beltsos?
Honestly, my advise in regards to Dr. Beltsos personally is to go with an open heart, listening ears, and have faith... and you won't be disappointed. About Fertility treatments in general: Use your employee FSA for deductibles and co-payments, since you'll easily use it up with frequent monitoring appointments and procedure deductibles. The clinic has amazing staff that can explain insurance coverage and billing, as well as offer insight into assistance programs.
Describe the protocols Angeline N. Beltsos used in your cycles and their degree of success.
Egg retrievals: Labs and U/S are done at baseline, and every 2-3 days. Methylprednisolone and doxycycline, follistimAQ (FSH), Menopur (FSH/LH) for stimulation, ganirelix for preventing ovulation, Lupron trigger for PCOS (like myself), Pregnyl/ HcG for folks not at high risk for hyperstimulation. I was advised against fresh transfer because I overstimulated each cycle. 40 eggs were retrieved and 33 preserved on my first retrieval; however, my second cycle which was planned for embryo preservation yielded much fewer follicles and poorer egg quality (16 retrieved, 12 were mature, 10 fertilized, 2 resulted in blastocysts). I was advised to add myo-inositol and CoQ10 for egg quality on my last cycle of COH. On the third (and hopefully last) retrieval for embryo preservation, 25 eggs were retrieved, 20 were mature, 16 fertilized, and we are still awaiting the final count for blastocysts. Timed Intercourse: Clomid, then follistim and pregnyl trigger when I wasn't responsive to Clomid alone. U/S monitoring was used to confirm follicle maturation and ovulation.
Describe the costs associated with your care under Angeline N. Beltsos.
I was fortunate that my insurance covered much of the costs once I met my out-of-pocket expense and deductible. Without insurance, I would never have been able to afford my care. Honestly, it was costly even WITH coverage.
10
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
1 Egg Freezing
Diagnosis
Other
10
They [Vios Fertility Institute] have a portal that allows you to communicate with the office for questions and in return they can communicate with you for dosage information and action plans. The day of retrieval was easy and the operating staff i.e. anesthesiologist etc were the most welcoming group I have ever encountered...I couldn't stop smiling as I was laying down in the operating chair.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
Other
10
Describe your experience with Vios Fertility Institute.
The clinic's strength is that you feel welcomed, heard and part of the team. The financial staff were very proactive in assisting with insurance information and letting you know ahead of time what to expect with possible costs. They also followed up unprompted. They have a portal that allows you to communicate with the office for questions and in return they can communicate with you for dosage information and action plans. The day of retrieval was easy and the operating staff i.e. anesthesiologist etc were the most welcoming group I have ever encountered. They asked me how my new kitty was and I was shocked they kept track or communicated with each other on purpose to bring it up so I would feel comfortable. I couldn't stop smiling as I was laying down in the operating chair.
During treatment, did you feel like you were treated like a number or a human?
I had her personal phone number, which I did use for questions. She answered timely and willing to answer any question I had. Her bed side manners were great and I felt comfortable in her presence.
Describe your experience with the nursing staff.
I saw the same staff for blood draw and ultrasounds for the most part. they were all welcoming and willing to listen.
How was your experience with Roohi Jeelani?
I was pleased with my experience at the clinic and with the doctor. She's knowledgeable and helped guide me through this process from the beginning. She was available when I needed to speak with her.
What one piece of advice would you give a prospective patient of Roohi Jeelani?
The advice I'd give is ask as many questions as you'd like.
Describe the protocols Roohi Jeelani used in your cycles and their degree of success.
I used Menopur and Follistim. When my follicles weren't growing fast enough she increased my Follistim dosage.
Describe the costs associated with your care under Roohi Jeelani.
My insurance covers IVF and therefore covered the egg retrieval. The cost to freeze the eggs was $1,200. I had a copay for each visit.
10
Doctor
Roohi Jeelani
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
6 IVF, Surrogacy
Diagnosis
Unexplained
10
Vios is new and growing rapidly...The office space is really nice and definitely has a calming vibe...My favorite part was that you could meet with the nurses right after labs in a consult room to discuss results and next steps.... I've never felt more taken care of by Dr. Beltsos and staff. They go the extra mile for you, and truly make you feel like you are a part of the team. They are extremely open to your thoughts and opinions
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
6 IVF, Surrogacy
Diagnosis
Unexplained
10
Describe your experience with Vios Fertility Institute.
Vios is new and growing rapidly. There aren't a ton of locations and the NS office (in Glenview) is only open a few days a week. With that said, I traveled down to wicker park and it wasn't a big deal. The office space is really nice and definitely has a calming vibe to it which is nice when you are getting poked all the time. :) My favorite part was that you could meet with the nurses right after labs in a consult room to discuss results and next steps. Such a nice change of pace from having to wait all day to hear from your nurse!
During treatment, did you feel like you were treated like a number or a human?
After being a fertility patient for over 6 years (2 years with our first, 4 years trying to conceive a 2nd child), I've never felt more taken care of by Dr. Beltsos and staff. They go the extra mile for you, and truly make you feel like you are a part of the team. They are extremely open to your thoughts and opinions ( I know a lot after being a patient for so long!), and really do care for their patients like no other fertility clinic I've seen.
Describe your experience with your nurse.
Fran was amazing! After working with many, many nurses over the years, Fran went so far above and beyond. I knew all along she wanted this to work for us, and I never felt like she was on a workday schedule where I couldn't get her after 5p or on weekends. She was amazing!!!
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
How was your experience with Angeline N. Beltsos?
I came do Vios at a very vulnerable time in my fertility journey. After 10 transfers with a gestational carrier, and 6 retrievals done by me and a late miscarriage at 16 weeks, I was emotionally exhausted. Dr. Beltsos and team, not only listened to me but were aggressive in treatment and really truly cared about me along the way.
What one piece of advice would you give a prospective patient of Angeline N. Beltsos?
I highly recommend Dr. Beltos. She's super smart, aggressive and incredibly caring! She's a trailblazer in what she'll try and is super up to speed on the latest research. I tell everyone I talk to in the fertility world to come prepared with questions and she's no different. She will never rush you, the only downside to that is sometimes you have to wait a bit at her office or for phone consults, but I'd rather that, than feel rushed in the critical time you have with the doctor.
Describe the protocols Angeline N. Beltsos used in your cycles and their degree of success.
IVF: my last 4 cycles have been a bit all over the place so Dr. Beltsos wanted to get really aggressive as she knew my emotional and financial resources to keep going were growing thin. Meds: Primed with estrogen patches and pills, and testerone Lupron for 2 weeks before stimming Follistim (started with a very high dose, 750 for 2 days)...then it went down to 250/150 for the remainder menopur was mixed in half way through gainerelex triggered with ovidrel
Describe the costs associated with your care under Angeline N. Beltsos.
IVF was around $15,000 but that included some costs for screening our surrogate.
10
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
1 IUI, 6 IVF, 1 Egg Freezing
Diagnosis
Poor Egg Quality, Unexplained
10
[Vios Fertility Institute] Parking. Convenient location. Clean. Friendly. Very efficient. Never had to wait long for an ultrasound or blood work. They were always able to get me in quickly. Could schedule around my work schedule...[nursing staff] Very informed. Never had to wait long for a response....She [Dr. Beltsos] was a great doc. With her, I got nearly twice as many eggs at retrieval compared to my prior doctor.
+ Read more
Age
Treated
Success with this Doc
?
Race
European, East Asian
Income
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 6 IVF, 1 Egg Freezing
Diagnosis
Poor Egg Quality, Unexplained
10
Describe your experience with Vios Fertility Institute.
Parking. Convenient location. Clean. Friendly. Very efficient. Never had to wait long for an ultrasound or blood work. They were always able to get me in quickly. Could schedule around my work schedule
During treatment, did you feel like you were treated like a number or a human?
She spoke to me and my husband intelligently. Very warm person
Describe your experience with the nursing staff.
Very informed. Never had to wait long for a response.
How was your experience with Angeline N. Beltsos?
She was a great doc. With her, I got nearly twice as many eggs at retrieval compared to my prior doctor. Very informed. Very kind. Up to date. Not sure if a lot could be changed about our embryo outcome though ...
What one piece of advice would you give a prospective patient of Angeline N. Beltsos?
See her before any other docs
Describe the protocols Angeline N. Beltsos used in your cycles and their degree of success.
Androgen priming. Poor responders protocol. Growth hormone. 750 follistim for 3 days, then weaning of follistim and adding Menopur.
Describe the costs associated with your care under Angeline N. Beltsos.
Copays
10
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
10
I saw the same nurses and patient coordinators [at Vios STL] every time I was there, and when I had questions I didn't have to give them every little detail of where I was in the process, they committed it to memory and knew how to answer my questions without prompting...Meredith is the bees knees. She's incredible. We've been working with Vios for months, and she was there the entire way through. She was present at every procedure, she answered all my calls and emails within hours [even on the weekends!], she was incredibly organized when giving us direction, and she often called to check up on us throughout the process.
+ Read more
Age
32
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
10
Describe your experience with Vios Fertility Institute.
I can't say enough wonderful things about Dr. Rhee and her incredible team at Vios Fertility Clinic. My husband and I interviewed them and sought their help after three years without success and two miscarriages. Dr. Rhee took the time to hand-hold us through the entire process and could begin right away. She is knowledgeable, she is kind, and I have no doubt that she's absolutely the best! What I loved most about working with the team at Vios is the friendly faces I saw through each appointment - consistently seeing the same team members, team members who know us and our story - put our minds at ease. I didn't have to explain our "saga" or where I was in the IVF process with every question, Meredith [the best damn patient coordinator of all time!] knew exactly what was going on with me. My questions were answered thoroughly and quickly - and trust me, after what we've been through, we had a lot [poor Meredith!]! I can't thank this incredible team enough for making our dreams of having a family come true! If you want the best care, the best team, and the best experience the group at Vios is the choice for you, they are truly your partner in conception. The only suggestion for change I might have is in the document given outlining medicine post-transfer. The first transfer we misread the information and we were a day or two late in starting a protocol. The sheet was a little confusing because it lists all the medicines, but not necessarily in the order you'll start them. It might be more beneficial to have sheet that outlines each day and what you take. I was able to type up my own at home, that included check marks every day that I checked when I took the medicine, and it was much easier to manage the second time around. This is SUCH a minor thing, I only thought of it because you're asking!
During treatment, did you feel like you were treated like a number or a human?
Julie's entire staff knows us by name. Often times, I didn't even have to sign in upon arrival, they knew me already! I saw the same nurses and patient coordinators every time I was there, and when I had questions I didn't have to give them every little detail of where I was in the process, they committed it to memory and knew how to answer my questions without prompting.
Describe your experience with your nurse.
Meredith is the bees knees. She's incredible. We've been working with Vios for months, and she was there the entire way through. She was present at every procedure, she answered all my calls and emails within hours [even on the weekends!], she was incredibly organized when giving us direction, and she often called to check up on us throughout the process. There's not a single thing I would change about my interactions with Meredith!
How was your experience with Julie Rhee?
Dr. Rhee is fantastic, I truly can't imagine having gone to anyone else. In our very first appointment, she took the time to get to know us and our story. She had already reviewed all of our charts, and had a game plan in mind for what came next. She spent a significant amount of time explaining what would happen and how it would happen to us as well as any risks involved. She could get started right away, and she held our hand through the whole process. While Dr. Rhee is incredibly smart, she also has a wonderful bedside manner. She made the process fun and even though we didn't conceive through "conventional means" she really made the process special for us. I'll never forget what she's done for our family. Dr. Rhee couldn't have been more wonderful, I honestly wouldn't change a single thing!
What one piece of advice would you give a prospective patient of Julie Rhee?
I would tell a prospective client to meet her as soon as they're ready; the whole process isn't as scary as you think, she makes it wonderful!
Describe the protocols Julie Rhee used in your cycles and their degree of success.
While I don't recall specific names, I can tell you that we did two transfers. The first time we did an egg retrieval and a fresh transfer. During that process I took injectable and oral hormones/prescriptions while building the egg reserve, a trigger shot, and then after transfer. We did not have success on this transfer. Next we did a frozen egg transfer, adjusting protocol and increasing the number of embryos transferred to two [rather than one on the first try]; we had success! Because we didn't have to do a retrial, this process was simpler. We still had injectables and oral medication, slightly altered from the first round. I am currently 9.5 weeks pregnant.
Describe the costs associated with your care under Julie Rhee.
The cost for the care with Dr. Rhee was around $16,000, I think.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34
Treated
2016
Success with this Doc
?
Treatment
5 IUI, 5 IVF
Diagnosis
10
Both locations [for Vios Fertility Institute] have beautifully decorated office space. All of the staff is friendly. A weakness might be that some of the ultrasound techs are maybe new to fertility scans and can take a long time and also don't always share the screen so you can see what they are looking at.... Meredith and Andrea [nurses] are both wonderful. So sweet and caring as well as organized and easy to get in contact with, if any questions arise. They always call or email when they say they are going to. I have never had any issues with getting them to order medications or give clear instructions on what to do and when, with those medications. Both are very good communicators and it is appreciated when doing a treatment that can be so stressful.
+ Read more
Age
34
Treated
2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
5 IUI, 5 IVF
Diagnosis
10
Describe your experience with Vios Fertility Institute.
Both locations have beautifully decorated office space. All of the staff is friendly. A weakness might be that some of the ultrasound techs are maybe new to fertility scans and can take a long time and also don't always share the screen so you can see what they are looking at. But I think that is just part of being a newer practice that is growing rapidly.
During treatment, did you feel like you were treated like a number or a human?
Dr. Rhee is very personable and easy to talk to. She is willing to call you on the phone, meet in the office, email, whatever it takes to make you feel comfortable, no matter if it is good news or bad. She knows me and my husband and is always asking about how we are outside of our fertility life.
Describe your experience with your nurse.
Meredith and Andrea are both wonderful. So sweet and caring as well as organized and easy to get in contact with, if any questions arise. They always call or email when they say they are going to. I have never had any issues with getting them to order medications or give clear instructions on what to do and when, with those medications. Both are very good communicators and it is appreciated when doing a treatment that can be so stressful.
How was your experience with Julie Rhee?
Dr. Rhee is amazing. We have been candid from our very first consultation that we were nearing the end of our fertility journey, but wanted to try one more doctors perspective. She was willing to work with us on what she thought would be most successful for us. Even when things didn't turn out like we'd hoped, she called and talked to us and just let us know that she was sorry and that she is always thinking of the next steps we could try, if we wanted to, but never any pressure. She was extremely thorough with us, doing just about every test under the sun to make sure we had the best quality embryos to transfer with a perfectly healthy and capable uterus. That way should our journey come to an end without a baby, that we could live without regrets, knowing we did everything we could. Couldn't be happier with our choice of RE.
What one piece of advice would you give a prospective patient of Julie Rhee?
Make sure you ask questions, she is always happy to talk to you about how she came to her decisions, makes you feel more comfortable going forward.
Describe the protocols Julie Rhee used in your cycles and their degree of success.
We did an IUI cycle with femara because it was one low cost intervention that we hadn't tried yet. I felt I had ovulated earlier that anticipated and Dr. Rhee was able to get us in quickly for 2 IUIs 24 hrs apart. Treatment was negative, but we felt we needed to try an "easy" approach just in case it worked out for us. We then moved on to IVF with Cetrotide. This was a new protocol for me doing IVF but nothing else had worked so we were willing to give it a chance. My body did not like cetrotide, I had a lower number of eggs retrieved and poor quality embryos. We did not have any embryos to freeze for genetic testing or for transfer. She then decided to go back to the lupron I had been on with previous cycles and my body responded much better. We did 2 retrievals for embryo banking and PGS testing with the same protocol. We ended up with 7 embryos tested with PGS and 2 were normal. We have done receptivity testing with pre and post receptive results and transferred 1 embryo which unfortunately was not successful.
Describe the costs associated with your care under Julie Rhee.
Cost for treatments are comparable to other clinics I have been to. I feel they are fair and willing to work with you on payment options.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
PCOS
10
The entire office staff [at Vios Fertility Institute] is fantastic, and you grow to feel like they are an extension of your family. We never had a long wait at the office, and always could make appointment times around our full-time work schedule... felt like they were invested in our success as much as we were. We couldn't have been happier with the level of care we received during a difficult journey.
+ Read more
Age
30
Treated
2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
PCOS
10
Describe your experience with Vios Fertility Institute.
Vios was a great clinic to go to; they recently moved into a bigger office, and the décor is very welcoming to patients. The entire office staff is fantastic, and you grow to feel like they are an extension of your family. We never had a long wait at the office, and always could make appointment times around our full-time work schedule.
During treatment, did you feel like you were treated like a number or a human?
Dr. Rhee individualized all treatment plans and really took the time to get to know my husband and I at each visit. We got to know not only her but her office staff on a personal level, and felt like they were invested in our success as much as we were. We couldn't have been happier with the level of care we received during a difficult journey.
Describe your experience with your nurse.
Meredith is the BEST! She was always available whenever we needed ANYTHING, and took the time to explain everything in detail. It was obvious that she cared about all her patients and her warm, caring personality was much appreciated during this stressful time!
How was your experience with Julie Rhee?
Dr. Rhee was fantastic to work with. My husband and I didn't know what to expect and because of that were nervous about going down the path of infertility treatment. Dr. Rhee immediately made us feel at ease our first visit, as she truly got to know us and our background and took a genuine interest in our journey. She was very knowledgeable and immediately came up with a treatment plan moving at a pace we were comfortable with. As setbacks occurred, she would quickly adjust the plan to ensure that we were getting the best treatment for success. We saw her several times within our treatment, and she was always available if we needed any additional information. We couldn't have been happier with her professionalism, knowledge, and how she treated us.
What one piece of advice would you give a prospective patient of Julie Rhee?
Don't be nervous and don't hesitate to get started right away. Dr. Rhee will immediately make you feel at ease and works with patients to understand where they are at in the process and how aggressive they want to be with treatments. She would often give us several options and take the time to discuss them in depth so we could make a decision we were comfortable with. She's the best!
Describe the protocols Julie Rhee used in your cycles and their degree of success.
We originally started off with femara and timed intercourse, as my husband and I weren't ready for some of the more aggressive treatment plans emotionally yet. However, after the first cycle of femara it was confirmed that I wasn't ovulating, so Dr. Rhee immediately adjusted the treatment plan and added in additional monitoring. We used both femara and injectables (Gonal G) the second cycle along with a trigger shot and an IUI. That cycle resulted in a chemical pregnancy. The next cycle, which was successful we stuck with the femara and injectables (Menapur) and IUI. Dr. Rhee adjusted the type of injectable as I was close to over-responding on a low-dose of Gonal F. The 2nd IUI cycle was our successful cycle!
10
Doctor
Julie Rhee
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Endometriosis
10
My primary nurse [at Vios Fertility Institute] was amazing! During my time, the office was smaller so I didn't always get someone on the first call, but I always got a call back in a reasonable amount of time... My nurse and the entire team at Vios always had my appointments and procedure protocols organized and I never felt lost in the process. The entire team at Vios was genuinely invested in my care and outcome...Everything was organized and I never had issues with appointments or prescriptions. You do have to be prepared to visit their Mercy office and their IL office during an IVF cycle.
+ Read more
Age
29
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Endometriosis
10
Describe your experience with Vios Fertility Institute.
Everything was organized and I never had issues with appointments or prescriptions. You do have to be prepared to visit their Mercy office and their IL office during an IVF cycle.
During treatment, did you feel like you were treated like a number or a human?
During my treatment, I felt I was treated very much like a human and not a number. I could call the office and talk to Dr. Rhee or her nurse, Meredith, at any time. Never felt rushed through a conversation. I also got to know the the other ladies in the office, so it felt more like a family during this difficult time.
Describe your experience with your nurse.
My primary nurse was amazing! During my time, the office was smaller so I didn't always get someone on the first call, but I always got a call back in a reasonable amount of time. I know they are growing, so this might be different now. My nurse and the entire team at Vios always had my appointments and procedure protocols organized and I never felt lost in the process. The entire team at Vios was genuinely invested in my care and outcome.
How was your experience with Julie Rhee?
Dr. Rhee explained the options, heard my concerns, and offered a recommendation of treatment, but I always felt like I had a choice. In fact, during our last cycle she explained a concern she had, but also shared that she was comfortable with either course of action we decided on. We also experienced low numbers of eggs during our 2 retrievals. Dr. Rhee explained why she was comfortable and confident with continuing the cycle and we were lucky enough to end up with being pregnant with twins. Dr. Rhee was compassionate, provided me with all the necessary information and never made us feel pressured into a decision. The day I was discharged with a healthy pregnancy was an very exciting day, yet a little sad because Dr. Rhee and her team were more like family throughout our journey.
What one piece of advice would you give a prospective patient of Julie Rhee?
Explore your options, but you can be confident in a decision to seek treatment with Dr. Rhee.
Describe the protocols Julie Rhee used in your cycles and their degree of success.
After my OBGYN tested me for egg quality and reserve and tested my husband, Dr. Rhee began our treatment with a sonohysterosalpingogram. My tubes were not blocked, but I had dilation so Dr. Rhee recommended a hysterosalpingogram (HSG) before we moved forward with treatment. The HSG showed the dye coming through, but pooled. Dr. Rhee was comfortable with moving forward with treatment. Had it showed blockage, she would have removed the blocked tube. Because we were lucky enough to have our insurance cover IVF and we had previous pregnancy resulting in a genetic abnormality that was fatal, Dr. Rhee recommended IVF over IUI. IVF allowed us to do a genetic screening of the embryos (PGS). Because of my age and health, there was no concern or any reason to believe we wouldn't get a desired amount of eggs for the egg retrieval. I went through the first IVF cycle, but Dr. Rhee was only able to retrieve 5 eggs - 4 of which were mature. 1 egg did not make it to day 5. We tested 3 eggs with PGS. All came back abnormal. Dr. Rhee recommended another cycle of IVF and depending on how many eggs we got this time, we would bank the eggs and do another cycle. For our second IVF cycle, we changed the injections in hopes of more eggs. Unfortunately we only retrieved 3 eggs. But, we had high quality embryos again and 2 out of 3 made it to day 5 (not very common). Because the first PGS test showed all embryos to be abnormal, but abnormal for unusual chromosomal issues that would either cause an early miscarriage or would autocorrect, we talked to Dr. Rhee about skipping the PGS test and doing a fresh egg transfer. Dr. Rhee was very supportive and comfortable with the option. After much consideration, we took a leap of faith and skipped the PGS test and transferred our only 2 embryos. Six days later I got a positive home pregnancy test and Dr. Rhee did a blood test 9 days after the transfer and confirmed I was pregnant. We went for blood work 2 more times to monitor numbers and then went in for an ultrasound at 6 weeks were it was confirmed we were having twins. We heard 2 heartbeats - it was the best day! Dr. Rhee scanned me weekly through 9 weeks when I was discharged with a healthy pregnancy.
Describe the costs associated with your care under Julie Rhee.
I was lucky enough to have insurance coverage so all i paid was my out of pocket maximum. Leading to this were office visit copays, paying for injections before delivery and paying 50% of procedure cost prior to the procedure. The remaining balance was due after it went through insurance after procedure completion.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
[Vios] Strengths: Easy to communicate with the nurse....Easy to schedule monitoring appointments. I never waited long for bloodwork...Weakness: Still having a billing issue with the office, which has nothing whatsoever to do with the care I received. Currently the set up is that all retrievals, transfers, and weekend monitoring is done in Swansea, IL, which is not too far away but less convenient than their St. Louis location. Other: If you are not getting a call back right away, send an email, you may get a faster response.
+ Read more
Age
38
Treated
2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$500K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with Vios Fertility Institute.
Strengths: Easy to communicate with the nurse. I almost never needed to email Dr. Rhee herself as I felt like Meredith addressed any concerns or questions I had right away. Easy to schedule monitoring appointments. I never waited long for bloodwork or US. Compassionate people who are invested in the quality of care they provide. Weakness: Still having a billing issue with the office, which has nothing whatsoever to do with the care I received. Currently the set up is that all retrievals, transfers, and weekend monitoring is done in Swansea, IL, which is not too far away but less convenient than their St. Louis location. Other: If you are not getting a call back right away, send an email, you may get a faster response.
During treatment, did you feel like you were treated like a number or a human?
From the moment I met Dr. Rhee, I knew she saw me as a person. She had taken the time to thoroughly review my history and had an individualized plan to present at our first meeting. Dr. Rhee always greeted me warmly and asked how I am doing at each visit, especially if the visit was a difficult one where the results were not trending in the direction we hoped. She is approachable and is an excellent listener.
Describe your experience with your nurse.
Meredith is incredible. She is extremely organized and always called when she said she would. She answered emails much faster than I thought was necessary. I know she is up answering emails at 10pm after her kids are in bed. If she did not know the answer to my question, she would immediately ask Dr. Rhee and then get back to me with Dr Rhee's response.
How was your experience with Julie Rhee?
Dr. Rhee is a brilliant but down to earth physician. She is easily approachable and communicates well. I was given her email address and used it sparingly, but it was very reassuring that I could send an email at any time if I needed to. Her approach is thoughtful and individualized. I was interested in some testing that was not standard of care, and I was impressed by her openness to review the relevant medical literature, contact the primary investigator of the study, and facilitate testing after it was determined that I was an appropriate candidate. It may have turned out that the testing and treatment for this condition tipped the balance towards favoring embryo implantation at my next transfer. I always felt like I understood the plan and that I was an important member of the team. I felt supported during my treatment and that my outcome mattered deeply to Dr Rhee. She was optimistic but never sugar coated my results.
What one piece of advice would you give a prospective patient of Julie Rhee?
Trust her. Dr. Rhee has your back.
Describe the protocols Julie Rhee used in your cycles and their degree of success.
Saline US: 1 adhesion found. Hysteroscopy: adhesion take down, scar tissue cleaned up from previous misscarriage HSG completed: normal Letrozole IUI X 3: Rational: PCOS, needed some help stimulating ovulation; mild male factor. Letrozole resulted in thin lining that did not respond to estrogen supplementation. All 3 IUI were negative. Stim cycle: Antagonist Protocol due to PCOS with Lupron, Gonal-F, and Menopur. HCG trigger. Prophylactic Cabergoline to prevent OHSS. Egg Retrieval: Freeze All. 17 eggs retrieved, 14 fertilized with ICSI, 11 day 3 embryos, 5 blastocysts sent for PGS testing. 3 euploid embryos. Frozen Transfer #1: Required escalating doses of estrogen patches that were not effective in thickening lining. Added Menopur injections which did the trick. Transferred after 5 days of IM Progesterone: Negative. Endometrial biopsies sent to evaluate for reasons while embryo may not have implanted (at my request). No chronic endometritis. Beta-3-Integrin absent. This is a cell adhesion molecule. Monthly Lupron Depot X 3 injections Mock Transfer Cycle #1 for ERA with letrozole and Menopur: Lining too thin, aborted cycle. Mock Transfer Cycle #2 for ERA: modified natural to let my own gonadotropins grow my lining instead. Endometrial biopsies performed at day 5 and day 7 of IM Progesterone and sent for ERA (Igenomix). Results: Window of implantation best at 6 full days of progesterone. Frozen Embryo Transfer # 2: Modified Natural Cycle FET with 6 full days of IM progesterone prior to transfer. Result: Currently pregnant in second trimester.
Describe the costs associated with your care under Julie Rhee.
Freeze all IVF cycle: $12,500. FET: $2,900.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Unexplained
10
We found both locations [Vios - STL] to be well-run, organized and professional. We also found it to be hugely convenient that they had a location in Illinois as well. They were willing to work around our work schedules for early appointments and provided quick feedback on any question we had...From the first appointment...[the] staff were compassionate and informative...Any time I received an EOB or bill that needed clarification on, Lisa was quick to offer insight and explanation. Dr. Rhee's office went so far as to resubmit billing for a procedure that was coded incorrectly.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
10
Describe your experience with Vios Fertility Institute.
We found both locations to be well-run, organized and professional. We also found it to be hugely convenient that they had a location in Illinois as well. They were willing to work around our work schedules for early appointments and provided quick feedback on any question we had.
During treatment, did you feel like you were treated like a number or a human?
From the first appointment, Dr. Rhee and her staff were compassionate and informative. She took as much time as needed to be sure that we understood exactly what was to come. She was also honest, which we greatly appreciated. She was clear in stating that pregnancy may not happen right away, but that her office would see us through until the end.
Describe your experience with your nurse.
I was in communication with many of Dr. Rhee's staff and every experience was a pleasant one. Every single staff member was kind, compassionate and patient. They treated us like someone they had a personal investment in and were genuinely hopeful for our success. We couldn't be more pleased or thankful for each of them and the service they provided.
How was your experience with Julie Rhee?
Dr. Rhee made it a point to explain all potential risks and benefits of certain tests and procedures. With full understanding, we were comfortable in taking any advice she offered. In testing, she discovered an issue that required surgery. Dr. Rhee made every effort to make us feel calm and comfortable before, during and after said procedure, even taking the time to discuss it afterwards with family that accompanied me. She remained compassionate and optimistic throughout or entire experience with VIOS.
What one piece of advice would you give a prospective patient of Julie Rhee?
Be calm and remain hopeful. Infertility can lead you on a roller coaster of emotions that Dr. Rhee makes every effort to understand.
Describe the protocols Julie Rhee used in your cycles and their degree of success.
Being diagnosed with unexplained infertility, my husband and I felt a bit defeated as to what course of treatment would best suit our situation. Dr. Rhee explained all options including the costs, pros, cons and success rates. After initial testing showed that both my husband and I were healthy, we chose IUI. After 5 days of chlomid, followed by the trigger shot, we went in for our procedure. We were thrilled to learn 2 weeks later that the IUI was successful and that we are expecting our little bundle due this Fall. Even at our post-pregnancy consult, Dr. Rhee was just as excited to learn that we had success the first time around, as we had been warned that it wasn't particularly common.
Describe the costs associated with your care under Julie Rhee.
We were one of the few with little to no fertility coverage through our insurance. Dr. Rhee took the time to explain what would be most financially feasible and also explained that we would have access to CareCredit, if needed. Our total cost would not be the average, thus I have chosen to withhold actual figures. Any time I received an EOB or bill that needed clarification on, Lisa was quick to offer insight and explanation. Dr. Rhee's office went so far as to resubmit billing for a procedure that was coded incorrectly. In my opinion, they all did what was within their power to provide the most cost-efficient care for us.
10
Doctor
Julie Rhee
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
Monitoring [at Vios Fertility Institute] was very frequent but it was at the convenience of my work schedule...$4200 for the InvoCell cycle $1800 for medications...The office staff is wonderful, everyone was so nice and caring and very accomodating. There would be times i would call Mariah and have to change an appoiuntment 2 or 3 times and she was very sweet never heard annoyance in her voice
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
Describe your experience with Vios Fertility Institute.
The office staff is wonderful, everyone was so nice and caring and very accomodating. There would be times i would call Mariah and have to change an appoiuntment 2 or 3 times and she was very sweet never heard annoyance in her voice
During treatment, did you feel like you were treated like a number or a human?
Dr cooper was very compassionate in the way she treated me
Describe your experience with the nursing staff.
Everyone was very nice and knowledgable
How was your experience with Amber Cooper?
I contacted Dr cooper to have InvoCell done because we couldnt afford traditional IVF. She was very compassionate and thorough in going over the treatment plan. Her monitoring was very good but something was missed at the end. On wednesday i had 8 follicles i took my trigger shot that night and she brought me in 36 hours later for egg retrieval. I came out of surgery with 4 follicles that ovulated already so she only was able to get 2 eggs, one which was immature. The other 2 follicles didnt have eggs im assuming. So because i had premature ovulation she forfeited the Invocell and did an IUI to try and catch them. She ICSI the one "good" egg and she called the next day to report it was a 3PN. So i got no embryos and one egg that the embryo was no good. I got charged full price for the cycle $4200 plus medications. She offered me to help with medications for IVF as sone kind of compensation for not getting a "fair chance" this go around.
What one piece of advice would you give a prospective patient of Amber Cooper?
The only advice i can guve is just really know your cycle and if you suspect you may ovulate early tell her so she can adjust your supression meds
Describe your experience with your monitoring appointments.
Monitoring was very frequent but it was at the convenience of my work schedule
Describe the costs associated with your care under Amber Cooper.
$4200 for the InvoCell cycle $1800 for medications mostly were covered by my insurance All monitoring appointments (US/bloodwork/saline US) covered by insurance.
10
Doctor
Amber Cooper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Unexplained
9
I know it is impossible for every nurse/coordinator/tech to know the up-to-date details about my care. I had to correct the receptionist [at Vios Fertility Institute] about an appointment date. It wasn't a huge deal, but I feel like it's not something that should happen as certain dates/cycle days are crucial for fertility treatment.... Strengths: Friendly, knowledgeable, compassionate, clean office space, easy to locate Weaknesses: could work on organization/communication
+ Read more
Age
Treated
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Unexplained
9
Describe your experience with Vios Fertility Institute.
Strengths: Friendly, knowledgeable, compassionate, clean office space, easy to locate Weaknesses: could work on organization/communication With that being said though I would without a doubt refer a friend to this clinic
During treatment, did you feel like you were treated like a number or a human?
All of the staff at Vios-STL is very friendly and welcoming.
Describe your experience with the nursing staff.
The nurses are knowledgeable. I feel like there could be a bit more organization within the office.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Julie Rhee?
When seeking out a Fertility Specialist I was looking for a young, knowledgeable, and kind doctor. Julie Rhee is just that. She is positive, but also upfront with her findings and opinions. I feel as though she asks an appropriate amount of questions and is an active listener when I am speaking to her.
What one piece of advice would you give a prospective patient of Julie Rhee?
I was able to have A LOT of testing done with my gynecologist before seeing Dr. Rhee. Like Ultrasound, bloodwork, an HSG, and my husband had a semen analysis. Having all of this testing completed before seeing Julie Rhee was so beneficial for us. She was able to look at our results and we had a plan of action whenever I left my very first appointment with her.
Describe the protocols Julie Rhee used in your cycles and their degree of success.
On day 3 of my cycle, I had bloodwork and my baseline ultrasound (follicles and lining looked as they should on day 3) . Dr. Rhee put me on Letrozole days 3-7 of my cycle to get my follicles to mature. On day 10 of my cycle I went back in to get bloodwork and to have a saline ultrasound. This was to check my uterus for polyps/fibroids/abnormalities. (It all came back perfect!) On cycle day 11 my husband gave me an Ovidrel shot in my stomach and on day 13 the IUI was done in office. Right now (3/5/18) I am in my tww following the IUI.
Describe the costs associated with your care under Julie Rhee.
My consultation appointment was $300. My initial bloodwork/US are still pending with insurance. But for the IUI, it was $1200 out of pocket, as our insurance pays $0. The Ovidrel shot was around $120.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
Everyone at Vios that we interacted with was truly exceptional...Meredith, was always available to answer any calls or questions I had. Even on the weekends, she got back to me quickly. Chris the phlotobemist was also wonderful. She did the best blood draws and always made me feel comfortable and relaxed. I really felt that they all cared. They were always and empathetic and patient with my husband and I. They definitely made this difficult process much easier.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
Describe your experience with Vios Fertility Institute.
Dr. Rhee and her team at Vios are beyond exceptional. Infertility is hard and going through treatment, IVF, etc is even harder. The care and attention that Dr. Rhee and her team provided my husband and I with was excellent. She was able to isolate our issues and form an appropriate treatment to help us achieve our goal of having a family. I am now pregnant into my second trimester and I would not be here without the help of Dr. Rhee. I truly felt that she always considering what was best for us physically, mentally and financially. I really felt that they all cared about what were going through and I was always confident that it would turn out ok. I would 100% recommend Dr. Rhee to anyone struggling with infertility. She was highly recommended to me by my OB and I am so glad that we decided to go with her. Everyone at Vios that we interacted with was truly exceptional. Dr. Rhee, Meredith, Chris, the ultrasound techs, etc were always patient and extremely empathetic to us as we navigated through the entire process.
During treatment, did you feel like you were treated like a number or a human?
She was always very patient with my husband and I, taking the time to carefully explain everything and always was there to answer our questions. I felt that she really tried to do what was best for us physically, mentally and financially.
Describe your experience with your nurse.
All of the nurses at Vios were wonderful. Meredith, was always available to answer any calls or questions I had. Even on the weekends, she got back to me quickly. Chris the phlotobemist was also wonderful. She did the best blood draws and always made me feel comfortable and relaxed. I really felt that they all cared. They were always and empathetic and patient with my husband and I. They definitely made this difficult process much easier.
How was your experience with Julie Rhee?
Dr. Rhee had a great bedside manner. When we first went to see her, she did her due diligence by testing both my husband and I myself, came up with treatment solutions, explained all of them and left it up to us to decide. The course of treatment was always communicated clearly and I felt that I knew what to expect. When we had set backs, she was patient with us and adjusted the plan.
What one piece of advice would you give a prospective patient of Julie Rhee?
Be patient. The entire process is hard and can take time, but it does work. Do not lose faith.
Describe the protocols Julie Rhee used in your cycles and their degree of success.
My husband and I decided that IVF would be the best plan to help us get pregnant. The process was carefully explained to us before we started and when we were going through it, i was constantly monitored and my meds/dosage were often adjusted to make sure everything was optimal. While there was a schedule to follow, Dr. Rhee explained that everyone responds differently and adjustments are made. I am so glad they carefully monitored me. I was able to get 12 eggs from retrieval and 5 were able to be fertilized and frozen. Our fresh transfer was unsuccessful, but since we had quality embryos, we were able to jump into a frozen transfer very quickly after the failure with the fresh. The frozen transfer worked and I am now pregnant into my second trimester.
Describe the costs associated with your care under Julie Rhee.
The costs were typical costs for an IVF. I felt as though it was in line with research we had done with what IVF actually costs.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2016
Success with this Doc
Yes
Treatment
4 Fertility Medications
Diagnosis
10
The nursing staff [at Vios -STL clinic] and Dr. Rhee work as a team. They are all there to help the patients achieve their dream- successful pregnancy...I would recommend a prospective patient to not waste time going to see Julie. I know it can be overwhelming at the thought of starting fertility treatment after trying to get pregnant naturally on your own for awhile, but seeing Julie is exactly the next step you should take. She also provides many options for how to get pregnant and does full testing to see if she can determine the root cause before starting any tests...
+ Read more
Age
29
Treated
2016
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 Fertility Medications
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
When I first met with Dr. Rhee, she took the time to not only try to understand the fertility issues we had that led us to her, but to just get to know us and help my husband and I feel relaxed.
Describe your experience with the nursing staff.
The nursing staff and Dr. Rhee work as a team. They are all there to help the patients achieve their dream- successful pregnancy.
How was your experience with Julie Rhee?
Julie Rhee is exactly what you want in a doctor, especially when you're going through the overwhelming emotions that infertility causes. Julie is extremely intelligent, a clear communicator, and genuinely cares for her patients. She was able to provide clear options and give me hope.
What one piece of advice would you give a prospective patient of Julie Rhee?
I would recommend a prospective patient to not waste time going to see Julie. I know it can be overwhelming at the thought of starting fertility treatment after trying to get pregnant naturally on your own for awhile, but seeing Julie is exactly the next step you should take. She also provides many options for how to get pregnant and does full testing to see if she can determine the root cause before starting any tests.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
29
Treated
2016
Success with this Doc
No
Treatment
IUI
Diagnosis
Endometriosis, Unexplained
2
It's a new clinic [Vios]. The office is small and cramped. It doesn't even have a bathroom in it which was a problem...I passed out after a procedure and was in pain. The nurse could barley manage to come into the room and help me. Thankfully my husband was there to take care of me. The Medical assistant was also helpful but being an nurse myself I wasn't impressed. When your patient needs something you help no excuses...
+ Read more
Age
29
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
IUI
Diagnosis
Endometriosis, Unexplained
2
Describe your experience with Vios Fertility Institute.
It's a new clinic. The office is small and cramped. It doesn't even have a bathroom in it which was a problem.
During treatment, did you feel like you were treated like a number or a human?
I felt pushed to do this test and take that medicine. I didn't feel listened to. This was not my first time doing treatment and I know my body, I know what works and I wanted a doctor who would take that into consideration
Describe your experience with your nurse.
I passed out after a procedure and was in pain. The nurse could barley manage to come into the room and help me. Thankfully my husband was there to take care of me. The Medical assistant was also helpful but being an nurse myself I wasn't impressed. When your patient needs something you help no excuses.
How was your experience with Julie Rhee?
She wanted to get started quickly. I didn't feel like we had the time we wanted to have our questions answered. Not overall compassionate after I passed out from a procedure. I left feeling like I don't want these people taking care of me when i am under anthesthia
What one piece of advice would you give a prospective patient of Julie Rhee?
Go somewhere else. Go to someone who has more experience. She just started practicing on her own at the start of 2016
1
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
2
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2016
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Unexplained
10
We love, love, LOVED Meredith [a nurse at Vios Fertility Institute]! She was extremely responsive and knowledgeable about our treatments and able to answer any and all questions.... Dr. Rhee, all of the nurses, and the entire office staff took the time to get to know my husband and I. With as often as we were going to the office, it was nice to feel like we were visiting friends rather than focusing on the pending appointment.
+ Read more
Age
29
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI
Diagnosis
Unexplained
10
Describe your experience with Vios Fertility Institute.
I would give this office high ratings even during our treatment before we had success. I really do not have anything but wonderful things to say about this clinic and would highly recommend any family and friends.
During treatment, did you feel like you were treated like a number or a human?
Dr. Rhee, all of the nurses, and the entire office staff took the time to get to know my husband and I. With as often as we were going to the office, it was nice to feel like we were visiting friends rather than focusing on the pending appointment.
Describe your experience with your nurse.
We love, love, LOVED Meredith! She was extremely responsive and knowledgeable about our treatments and able to answer any and all questions.
How was your experience with Julie Rhee?
Dr. Rhee was extremely compassionate and made sure all of our concerns were addressed. Despite seeing how busy her office was at times, I always felt like I was her only patient. She is knowledgeable, trustworthy, and comforting. Throughout our treatment, I felt like we were given decisions of which route we wanted to go, and able to make decisions based on financial impact and how aggressive we wanted to be.
What one piece of advice would you give a prospective patient of Julie Rhee?
You could be in for a long, tiring journey, but you are in absolutely wonderful hands!
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39
Treated
2016
Success with this Doc
?
Treatment
5 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
10
[Clinic errors at Vios Fertility Institute were] Just billing issues and not receiving phone calls with results or next steps...Great clinic, just getting busier everyday. So sometimes you have to wait a long time. And the billing department doesn't seem to really know what is going on. I would highly recommend...would ask me questions that they should know the answer to. For example, I was using donor sperm and they asked my husband to go back to give his sample.
+ Read more
Age
39
Treated
2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
10
Describe your experience with Vios Fertility Institute.
Great clinic, just getting busier everyday. So sometimes you have to wait a long time. And the billing department doesn't seem to really know what is going on. I would highly recommend. That is all.
During treatment, did you feel like you were treated like a number or a human?
The only time I felt like a number is when they got super busy and would ask me questions that they should know the answer to. For example, I was using donor sperm and they asked my husband to go back to give his sample.
Describe your experience with the nursing staff.
The only bad thing I have to say is sometimes I would not get a phone call with my results. I would have to call in the next day and they would apologize for not getting back to me
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Amber Cooper?
Dr. Cooper was amazing. I had a break down on the phone with one of the nurses because my cycle wasn't going as good as I wanted. Minutes later Dr. Cooper called me and she was out of the country on vacation and calmed me down.
What one piece of advice would you give a prospective patient of Amber Cooper?
None
Describe the protocols Amber Cooper used in your cycles and their degree of success.
1st IUI, Clomid and ovidril 2nd IUI letrozol, follistim, and ovidril 3rd iui all injectibles 4th all injectable 5th letroloze and injectibles with cetrotide included InvoCell. Gonal F, menopur, cetrotide, and trigger
Describe the costs associated with your care under Amber Cooper.
I've spent a total of about 18000
10
Doctor
Amber Cooper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2016
Success with this Doc
Yes
Treatment
7 IUI, 5 IVF, 2 Egg Freezing, Embryo Freezing, Donor Sperm
Diagnosis
10
The entire staff at Vios was extremely helpful. They were always there to assist in anyway they could. Meredith was very organized, always upbeat and was exceptional at following up with me. I could e-mail or call anytime of the day and she got back with me almost immediately!
+ Read more
Age
36
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
4th of 4 Docs
Treatment
7 IUI, 5 IVF, 2 Egg Freezing, Embryo Freezing, Donor Sperm
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Rhee personalizes an individual plan for each patient, you do not just follow some standard protocol. She takes the time to meet with you and discuss all tests and procedures as well as answer any questions you have.
Describe your experience with your nurse.
The entire staff at Vios was extremely helpful. They were always there to assist in anyway they could. Meredith was very organized, always upbeat and was exceptional at following up with me. I could e-mail or call anytime of the day and she got back with me almost immediately!
How was your experience with Julie Rhee?
Dr. Rhee is very positive and genuine. It is very apparent she loves her job! She carries herself in a very professional manner and is very knowledgable. She takes the time to explain every detail of the tests and procedures, what they are, why they are done and what the results mean.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI, 3 IVF
Diagnosis
Unexplained
10
Though Vios is a newer clinic, their staff is the best. Very professional and personable. You don't feel like a number. They're still working through billing kinks, but all my questions are answered/taken care of when I call...The nursing staff works as a team. All knew me by name. Meredith was very responsive to my needs and always provided honest feedback...Dr. Rhee and staff were very caring and compassionate.
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 3 IVF
Diagnosis
Unexplained
10
Describe your experience with Vios Fertility Institute.
Though Vios is a newer clinic, their staff is the best. Very professional and personable. You don't feel like a number. They're still working through billing kinks, but all my questions are answered/taken care of when I call.
During treatment, did you feel like you were treated like a number or a human?
Dr. Rhee and staff were very caring and compassionate. I received so much more personal attention than I did with my prior Doctor.
Describe your experience with your nurse.
The nursing staff works as a team. All knew me by name. Meredith was very responsive to my needs and always provided honest feedback.
How was your experience with Julie Rhee?
Dr. Rhee is the best! She truly cares for her patients and customizes each treatment plan to your personal needs. She takes her time with each patient, answering any and all questions. I never felt rushed when at her office.
What one piece of advice would you give a prospective patient of Julie Rhee?
Ask questions. Dr. Rhee does a great job answering any questions you may have. She is honest, intelligent and compassionate.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2016
Success with this Doc
Yes
Treatment
IUI
Diagnosis
Unexplained
10
Dr. Rhee took the time to explain all of our options and the procedures in great detail, so that we were comfortable moving forward. She also adjusted our treatment course as indicated if a cycle was unsuccessful...All of the Vios staff, including the nurse, receptionist, ultrasonographer, and lab technician, were fantastic. They were prompt to respond to my questions, call me with test results, and gave excellent direction in terms of next steps, how to use certain medications, etc.
+ Read more
Age
29
Treated
2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Rhee and her staff were extremely kind, patient, and informative throughout our time as patients. They were also very flexible in working with my busy schedule and getting me in for early appointments.
Describe your experience with your nurse.
All of the Vios staff, including the nurse, receptionist, ultrasonographer, and lab technician, were fantastic. They were prompt to respond to my questions, call me with test results, and gave excellent direction in terms of next steps, how to use certain medications, etc.
How was your experience with Julie Rhee?
Dr. Rhee took the time to explain all of our options and the procedures in great detail, so that we were comfortable moving forward. She also adjusted our treatment course as indicated if a cycle was unsuccessful.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less