During treatment, did you feel like you were treated like a number or a human?
Dr is dismissive of questions, concerns, doesn't build rapport. Does things his own way regardless of patient input.
Describe your experience with the nursing staff.
The rest of Des team was saving grace. Nurses, embryologist (who has since left), ultrasound tech were all delightful.
What specific things went wrong at this clinic?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Failed to call with results
How was your experience with James Kustin?
Dr is short-tempered and old school. Dismissed concern such as pain during transfer. I experienced pain during the first one and when I brought up how we could mitigate it the second time I was told it wouldn't hurt. And treated as though I was dumb to even ask. Insists on his methods. Yells at staff. But it's an inexpensive route to a baby.
What one piece of advice would you give a prospective patient of James Kustin?
Gets things done, expect to hate your experience.
Describe the protocols James Kustin used in your cycles and their degree of success.
Agonist protocol for IVF. Chemical transfer cycle after using BCP and Lupron
Describe the costs associated with your care under James Kustin.
About $15k for IVF retrieval and fresh transfer. Another $3k for frozen transfer. Meds not included.