Yale University

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling: OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Guilford
385 Church St
Guilford, CT 06437
(203) 785-4708
New Haven
150 Sargent Drive
New Haven, CT 06511
203-785-4708
Stamford
190 West Broad Street
Stamford, CT 06912
(203) 341-8899
Westport
125A Kings Highway North
Westport, CT 06880
(203) 341-8899
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On a scale from 0-10, how likely are you to recommend Yale University to a friend?
Strongly recommend: 4Neutral: 1Don't recommend: 27.4
7 assessments
  • 57% Strongly recommend (9-10)
  • 14% Neutral (7-8)
  • 29% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
561
Annual Cycles National Avg.
344
7 assessments
9
Age
32
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS
9
Overall the clinic [Yale] is run very well, however dealing with the billing department/insurance department was always difficult, they often passed the buck to different departments resulting in conflicting information. It took months before I could get my final bill straightened out after they initially tried to incorrectly charge us 12,000 more than what we owed...Contacting the front desk for scheduling, questions, etc was always difficult. Their front desk team was not always patient/friendly.
+ Read more
Age
32
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Graphic Designer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS
9
Describe your experience with Yale University.
Yale's strengths: strong team of qualified Dr's and Nurses, an organized system to manage the frequent morning bloodwork/ultrasounds, convenient location, great use of the online MyChart portal to comprehensively post and notify you of test results, upcoming appointments, and a convenient way to communicate with your care team. Contacting the front desk for scheduling, questions, etc was always difficult. Their front desk team was not always patient/friendly. They didn't adequately prepare me for the pain of passing a miscarriage with misoprostal
During treatment, did you feel like you were treated like a number or a human?
Dr. Mak always came into the room having reviewed my information which I appreciated. She took her time with me to explain things, I never felt rushed. When she was giving me negative news, she did so with compassion.
Describe your experience with the nursing staff.
The nursing staff was always warm, patient and informative.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Winifred Mak?
I felt confident in my care with Dr. Mak, she took me over as a patient when my Dr, Ryan Martin left the practice. She was always clear and compassionate. After my third failed IUI, I wanted to do another one and she recommended we go forward with an IVF cycle, and I'm glad that she did as I am now 6 and a half months pregnant. My only complaint really, is that when I was prescribed Misoprostal for a miscarriage, she did not adequately explain the level of pain I was in store for. I really should have been provided a stronger pain medication.
What one piece of advice would you give a prospective patient of Winifred Mak?
Be sure to ask a lot of questions, she will spend the time to answer them, but may not always offer up all the details at first. Also, it's good to know that Dr. Mak and Yale Fertility in general, tend to lean on the conservative side so she had recommended we only transfer one embryo with our first cycle. Ultimately my husband and I decided to transfer 2 embryos to better our chances and Dr. Mak was understanding of our decision.
Describe the protocols Winifred Mak used in your cycles and their degree of success.
I did 3 IUI cycles, each time with Letrizole by mouth taken on days 3–7 of my period, followed by an Ovidrel trigger injection the night before IUI. After the first cycle failed, by Letrizole dose was increased. The second IUI cycle resulted in a miscarriage (growth stopped around 5.5 weeks, and misoprostal was taken to pass the embryo around week 11). After the 3rd failed IUI, plans were made to do an IVF cycle. I started with taking Norethindrone, and Metformin to prevent hyperstimulation (this was a suggestion from my MD husband who had done some research). I then did a combination of low dose Gonal-F, Menopur and Follistim. My follicle growth was monitored every other day along with bloodwork. Once ready, I did an intramuscular HCG trigger shot. I was also taking doxycycln at some point during the injection period. I then did a retrieval procedure (performed by a different Dr.) and had my transfer 5 days later, tranferring 2 embryos. The transfer was in May of this year (2017) and I am currently 6.5 months pregnant with a singleton. It should also be noted that I sought weekly accupuncture treatment for the 6 months prior to my IVF treatment. I also had acupuncture before my retrieval, before and after my transfer.
Describe your experience with your monitoring appointments.
It was a bit of a cattle call, but I understood why it needed to be that way, it seemed to be the most efficient way to handle the volume and frequency of the monitoring.
Describe the costs associated with your care under Winifred Mak.
Our insurance covered up to $8,000 lifetime toward fertility treatments. We roughly paid around $12,000 out of pocket after 3 IUIs, testing, and 1 IVF cycle.
8
Doctor
Winifred Mak
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Yale University
New Haven
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
40
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF, Donor Sperm
Diagnosis
Endometriosis, PCOS
8
Marie, Dr. Patrizio's nurse [at Yale University] has failed to give me specific instructions in a timely manner, resulting in my having to call the office directly. And another nurse forgot to call in a script to the pharmacy...I find Marie to be very lax in giving exact details. I would always have to call the office for clarification. I also found that she waited to the evening hours to provide details or blood results which was very upsetting when you are waiting for these bits of information... I have had great experience dealing with Kree from the moment I walked into Yale Fertility... She was detailed, would call personally to let me know what needed to be done and made sure I understood everything before she hung up the phone. She provided results in a great, timely manner and she always and still does, greet me by first name and hugs when I go to the office. She actually does care.
+ Read more
Age
40
Treated
2016
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI, 2 IVF, Donor Sperm
Diagnosis
Endometriosis, PCOS
8
Describe your experience with Yale University.
The clinic is great with scheduling appointments and fitting you in as your schedule allows. They have made some improvements to the front end area to help with appearance but they've added this frosted tint to the windows by the receptionist which block them from seeing you when you are waiting in line. There are times where I've waited over 10 mins for the receptionist to call me but she didn't know I was there because of the frosted glass. Also, they've hired new receptionists that need to be trained a little more but that is fixable.
During treatment, did you feel like you were treated like a number or a human?
I was definitely treated like a human and a lot of that is thanks to the staff. Dr. Patrizio is a great doctor, but I am not his only patient. However, when it was us, he was great and is very down to earth and welcoming.
Describe your experience with your nurse.
Let me start by saying that Dr. Patrizio's main nurse is Marie. I told him from day 1 of my 2nd round that I did not want her involved in my care. She is very nice but she just wasn't on top of things in regards to my care as I would like. As we know, this whole trying to conceive process is very delicate and can be very emotional. I find Marie to be very lax in giving exact details. I would always have to call the office for clarification. I also found that she waited to the evening hours to provide details or blood results which was very upsetting when you are waiting for these bits of information. I have had great experience dealing with Kree from the moment I walked into Yale Fertility. She was the nurse of my previous RE and she was just on top of things. She was detailed, would call personally to let me know what needed to be done and made sure I understood everything before she hung up the phone. She provided results in a great, timely manner and she always and still does, greet me by first name and hugs when I go to the office. She actually does care. There are other nurses that are just like her - they really do have a great team at Yale but Kree is just top notch.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to convey critical information
How was your experience with Pasquale Patrizio?
Dr. Patrizio is very warm and welcoming with a great bed side manner and great sense of humor. I feel like he could have been more involved with my care but then again, I know he is busy and has lots of patients. I was however very happy with the staff at yale and was ok with them tending to my care.
What one piece of advice would you give a prospective patient of Pasquale Patrizio?
Be aware that you won't see him at every visit. There are times where you have to let him know what you want because he is very laid back in his approach.
Describe the protocols Pasquale Patrizio used in your cycles and their degree of success.
I remember for my 2nd round of ivf - I told him that I wanted to keep it similar to my first round because my body reacted well to the meds and I did get pregnant, although I did miscarry. He was ok with that and was open to my feedback. We followed the same protocol with injectables but my body took longer to react the 2nd time. I think that was a good thing because it gave my body the time to grow and nurture my eggs!
Describe the costs associated with your care under Pasquale Patrizio.
IVF is covered under my insurance, thankfully. I just paid for the office visits or fees not covered by insurance such as freezing of the embryos.
7
Doctor
Pasquale Patrizio
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Yale University
New Haven
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 35
Treated
2012 - 2014
Success with this Doc
Yes
Treatment
3 IVF, 3 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage
10
The blood work appointments in the morning were the 1 thing I did not like [at Yale]. It was first come first served and you were a number then. The wait was never too long but having to wait with women going through this process is not pleasant. There was a lot of nervous chit chat that could turn competitive. I would wear headphones and tune it out.
+ Read more
Age
33 - 35
Treated
2012 - 2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF, 3 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Martin and his nurse Kree made both myself and my husband feel like we were not just their patients but their friend/family. They were always concerned with our emotional well being through the fertility process. I still keep in touch with them even after our son was born. They both allowed me to cry, ask as many questions as I needed to, and contact them after hours with questions.
Describe your experience with your nurse.
When, after my third round of IVF I finally had a positive pregnancy test, I came in for an appointment Kree brought me into an exam room and gave me a huge hug and we jumped up and down together! It was enthusiastic as well as discreet(I would never want to flaunt my success in front of other women who may have not had good news that day). She made me feel special every time I went in.
How was your experience with Ryan Martin?
He was easy to talk to. He has an easy going personality that instantly made me feel comfortable. We had a 2 unsuccessful rounds prior to conceiving our son- Dr. Martin always had a follow up plan for when we were ready to try again as well as words of encouragement.
What one piece of advice would you give a prospective patient of Ryan Martin?
It's difficult to offer advice having gone through this process. Every single situation is different, every reason for seeking fertility treatment is different and everyone seeking fertility has a different personality and emotional threshold. I could say relax and trust him! But relaxing is easier said than done.
Describe your experience with your monitoring appointments.
The blood work appointments in the morning were the 1 thing I did not like. It was first come first served and you were a number then. The wait was never too long but having to wait with women going through this process is not pleasant. There was a lot of nervous chit chat that could turn competitive. I would wear headphones and tune it out.
10
Doctor
Ryan Martin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Yale University
New Haven
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
37 - 38
Treated
2014 - 2015
Success with this Doc
No
Treatment
3 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
6
[Yale - New Haven Fertility's] Westport [office] was fantastic, kind, prompt, organized. All staff members knew every patient that walked in the door and what they were there for. New Haven, made me feel like cattle. If I arrived first, I had to push my way to stay first in line. Generally, the staff didn't know if you were on IVF or IUI or another procedure.
+ Read more
Age
37 - 38
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
Occupation
Architect
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
6
During treatment, did you feel like you were treated like a number or a human?
When using the Westport office, I was a "part of the family" treated very well with the nurse and staff. When at New Haven office, for retrievals and transfers, it was very clinical. The nurses were kind, but I did feel more stress when at New Haven for monitoring and major procedures. Dr P. was a good doctor overall.
Describe your experience with your nurse.
She worked very hard to help me through the process. If I ran low on meds on a Friday, she would loan me meds to get through the weekend. She took my calls, texts and emails promptly. She was very detailed. I don't think YNH could have worked as well, if she wasn't in the mix.
How was your experience with Pasquale Patrizio?
He is a very intelligent doctor. He was good. He might be better than the YNH practice.
What one piece of advice would you give a prospective patient of Pasquale Patrizio?
Ask a lot of questions...
Describe your experience with your monitoring appointments.
Monitoring appointments at Westport were completely different than those at New Haven. Westport was fantastic, kind, prompt, organized. All staff members knew every patient that walked in the door and what they were there for. New Haven, made me feel like cattle. If I arrived first, I had to push my way to stay first in line. Generally, the staff didn't know if you were on IVF or IUI or another procedure. It was supposed to start at 7:15 on the weekends, but the ultra-sound doctors didn't show up until 7:30 or 7:45. It took a long time.
5
Doctor
Pasquale Patrizio
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Yale University
New Haven
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
32
Treated
2016
Success with this Doc
No
Treatment
2 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Unexplained
9
Everything always runs smoothly [at Yale University], I really like everyone that works there and they are always on time...My first round I loved everyone and the retrieval went very well. The 2nd time I had a different nurse who was so nice but a little more frantic so I had a bit more anxiety. I didn't feel like the drugs were administered properly and I was a bit more uncomfortable during the surgery...There was definitely a long line [for monitoring appointments] but I would say the longest time I ever needed to wait was probably 35 minutes.
+ Read more
Age
32
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Unexplained
9
Describe your experience with Yale University.
Everything always runs smoothly, I really like everyone that works there and they are always on time.
During treatment, did you feel like you were treated like a number or a human?
Everyone at the clinic is very nice and always remembers me
Describe your experience with your nurse.
My first round I loved everyone and the retrieval went very well. The 2nd time I had a different nurse who was so nice but a little more frantic so I had a bit more anxiety. I didn't feel like the drugs were administered properly and I was a bit more uncomfortable during the surgery.
How was your experience with Pasquale Patrizio?
He is always kind and answers all my questions (no matter how crazy) and will always let me be my own advocate and take into account any thoughts or ideas I might have. Unfortunately neither of my IVF rounds worked and I only get 2 rounds with my insurance so we have to wait until I have new insurance to do another round.
What one piece of advice would you give a prospective patient of Pasquale Patrizio?
Ask lots of questions and write down the answers! I often forgot to ask certain things and forgot the responses to many others
Describe your experience with your monitoring appointments.
There was definitely a long line but I would say the longest time I ever needed to wait was probably 35 minutes.
Describe the costs associated with your care under Pasquale Patrizio.
Most covered by insurance, I have a $5000 deductible
8
Doctor
Pasquale Patrizio
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Yale University
New Haven
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
40 - 42
Treated
2008 - 2010
Success with this Doc
No
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Uterine Fibroids, Unexplained
0
Yale Fertility treats you like a number...Nurses were in short supply so aides or newer less experienced nurses often made the afternoon calls about mediciation and procedure based on morning's blood test. Conflicting info, wrong info and readministering a drug I was clearly allergic to....Diffferent nurses or aides called with info on medicine doses and had no idea who I was. All ignored the fact I was having an allegeric reaction to Penilcillin
+ Read more
Age
40 - 42
Treated
2008 - 2010
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 3 Docs
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Uterine Fibroids, Unexplained
0
Describe your experience with Yale University.
Yale Fertility treats you like a number.
During treatment, did you feel like you were treated like a number or a human?
Diffferent nurses or aides called with info on medicine doses and had no idea who I was. All ignored the fact I was having an allegeric reaction to Penilcillin
Describe your experience with the nursing staff.
HIgh turnover. Overworked.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
How was your experience with Pasquale Patrizio?
He's very knowledgable but more interested in results in a statisical manner as in success rate as opposed to what would work best for you. Anesthesia did not help in pain of egg retrieval and I have a high tolerance for pain. Also, had horrific reaction to penilcillin and they kept administering it, even when my eyes swelled shut and it felt like a blow torch was being held to my chest.
What one piece of advice would you give a prospective patient of Pasquale Patrizio?
Insist on instructions and medication doses in writing. Deal with head nurse if you can't deal with Patrizio. Also the "therapist" at Yale Fertility is very insensititve.
Describe the costs associated with your care under Pasquale Patrizio.
$42,000
3
Doctor
Pasquale Patrizio
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Yale University
New Haven
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34
Treated
2015
Success with this Doc
?
Treatment
4 IUI, IVF
Diagnosis
Unexplained
10
Everyone [at Yale] is on the same page.
+ Read more
Age
34
Treated
2015
Success with this Doc
?
Race
Other
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IUI, IVF
Diagnosis
Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Extremely informative, thoughtful, and candid. Very calm and direct. Interactive with other staff and very clear with instructions. Everyone is on the same page.
How was your experience with Ryan Martin?
Doctors are mostly professional and caring at that level and in my limited experience. He did however have a way of communicating his questions and thoughts clearly which made me feel kconfident his plans would be carried out as intended, even relating to what our insurance covered etc.
10
Doctor
Ryan Martin
Communication
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Yale University
Westport
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less