Dallas IVF

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing is not offered: Not Offered
Coordinating at-home nursing
is not offered
Selling medication: Offered
Selling medication
Providing backup medication: Offered
Providing backup medication
Frisco
2840 Legacy Drive
Frisco, TX 75034
214-297-0020
McKinney
5301 W. University Drive
McKinney, TX 75071
(469) 219-8210
Plano
3000 Communications Parkway
Plano, TX 75093
(214) 363-5965
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On a scale from 0-10, how likely are you to recommend Dallas IVF to a friend?
Strongly recommend: 78%Neutral: 10%Don't recommend: 12%9
93 assessments
  • 78% Strongly recommend (9-10)
  • 10% Neutral (7-8)
  • 12% Don't recommend (0-6)
Operations
Poorly operated
Operated well
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
8.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
9.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
>42
This Clinic
National Average
Annual Cycles for this Clinic
920
Annual Cycles National Avg.
635
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93 assessments
10
10
Age
24 - 25
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
PCOS, Other
10
10
Dr. Jones never made us feel like a number. She was always conscientious of our time, money as well as the struggles we had already been through...We have been trying to conceive for five years, we've seen several doctors and Dr. Jones was the most compassionate, caring and dedicated provider we have ever met. She took the time to hear us out, and on countless occasions she was there to laugh and cry with us. When I was ready to give up she reminded me that it was okay for me to be at that point because she would keep fighting for us, that I could break down because she would be there to hold me up. She was exactly what we needed. Dr. Jones is not only extremely caring and empathetic to her patients but she knows her stuff. She is extremely knowledgeable in her field and very thorough. On more than one occasion she has caught major diagnosis that other providers have missed. She always went above and beyond for us. Each visit she never rushed through, she always took her time with us and made sure we understood everything that was happening and why.
The nursing staff [at Dallas IVF] was just as excellent as the Provider. They were extremely compassionate, professional, and always available to answer my questions. The Ultrasound tech, front desk staff and financial consultant were also amazing. Overall the entire staff was exceptional...I was able to schedule monitoring appointments that were convenient for my schedule, and did not have to wait in lobby long...I have no complaints about this clinic or the staff. I feel very blessed that these great group of individuals were part of our journey. We plan on coming back to this clinic and provider when we are ready to transfer our other embryos.
Age
24 - 25
Treated
2018 - 2019
Success with this Doc
Yes
Race
Latino, Black or African-American
Income
Occupation
Order & Number of Docs Seen
5th of 5 Docs
Treatment
1 IVF
Diagnosis
PCOS, Other
10
10
How was your experience with Tiffanny Jones at Dallas IVF?
We have been trying to conceive for five years, we've seen several doctors and Dr. Jones was the most compassionate, caring and dedicated provider we have ever met. She took the time to hear us out, and on countless occasions she was there to laugh and cry with us. When I was ready to give up she reminded me that it was okay for me to be at that point because she would keep fighting for us, that I could break down because she would be there to hold me up. She was exactly what we needed. Dr. Jones is not only extremely caring and empathetic to her patients but she knows her stuff. She is extremely knowledgeable in her field and very thorough. On more than one occasion she has caught major diagnosis that other providers have missed. She always went above and beyond for us. Each visit she never rushed through, she always took her time with us and made sure we understood everything that was happening and why.
What's one piece of advice would you give a prospective patient of Tiffanny Jones at Dallas IVF?
Be ready to have a thorough workup, and weekly visits.
During treatment, were you treated like a number or a human with Tiffanny Jones at Dallas IVF?
Dr. Jones never made us feel like a number. She was always conscientious of our time, money as well as the struggles we had already been through.
Describe the protocols Tiffanny Jones used in your cycles at Dallas IVF and their degree of success.
We first were put on medications to regulate my cycle. However even with my cycle regulated through medication I did not ovulate. So the next step was medication that regulated my cycle and medication to cause me to ovulate with the use of Ovidrel (trigger shot) and timed timed intercourse. We did 3 cycles of this 2 with the use of Ovidrel (my choice). 2 of the cycles when Ovidrel was used it resulted in a pregnancy, however both times ended in Ectopic pregnancies due to a tubal factor. We then moved on to our first IVF cycle. We used my eggs, and my husbands sperm and transferred 1 PGS tested normal high quality embryo on September 11th 2019. Thankfully our first IVF transfer resulted in my current pregnancy.
Describe your experience with the nursing staff.
The nursing staff was just as excellent as the Provider. They were extremely compassionate, professional, and always available to answer my questions. The Ultrasound tech, front desk staff and financial consultant were also amazing. Overall the entire staff was exceptional.
Describe your experience with Dallas IVF.
I have no complaints about this clinic or the staff. I feel very blessed that these great group of individuals were part of our journey. We plan on coming back to this clinic and provider when we are ready to transfer our other embryos.
Describe your experience with your monitoring appointments at Dallas IVF.
I was able to schedule monitoring appointments that were convenient for my schedule, and did not have to wait in lobby long.
Describe the costs associated with your care under Tiffanny Jones at Dallas IVF.
We were able to use our health insurance so the cost to us was reasonable. We did not pay more than 4k for everything from start (2018) to finish (2019) and once we met our out of pocket and deductible we did not have to pay anything else for the rest of the 2019 year.
Describe Tiffanny Jones's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Dr. Jones was supportive of our decision whatever we decided to do, however she recommend a single embryo transfer due to my medical history and age (25). The reason for this was to lessen our chances of multiples, lower our chances of future complications and increase our chances of a healthy pregnancy and baby. We followed her recommendation and everything has worked out.
10
Doctor
Tiffanny Jones
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Tiffanny Jones at Dallas IVF.

Verified

This patient has provided documentation of treatment at this clinic.

3
3
Age
32
Treated
2019
Success with this Doc
Yes
Treatment
1 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
3
3
She [Dr. Sara Mucowski] seemed like she was pushing us to go straight to IVF when there really didn’t seem to be a reason to start so aggressively. She didn’t seem confident in IUI and did not really provide a reason why...was not friendly or warm. I felt like she was treating me different for being LGBT...While in her office I felt like I was inconveniencing her. She rarely smiled and responded to my questions in a way that made me feel like I was a complete idiot.
Nothing stood out with me with regards to the nurses [at Dallas IVF]. I know I was left sitting waiting for labs for a bit. I also was instructed to pee in a cup but not shown where the bathroom is or where to find a cup. A different doctor in the practice actually stopped and helped me after seeing I was lost...The front office and billing was insulting and only concerned with getting their money. The doctor was not friendly or warm. I felt like she was treating me different for being LGBT.
Age
32
Treated
2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
3
3
How was your experience with Sara Mucowski at Dallas IVF?
She was not a warm person to be around. She was very matter of fact and removed a polyp during a test with only a simple “hey if we find one are you okay with us removing it” and of course signing a consent. The potential additional costs were never relayed until after I walked out. She did not inform me of the potential pain that would come during or after any test. I left each visit excited about the process but lacking in confidence in her.
What's one piece of advice would you give a prospective patient of Sara Mucowski at Dallas IVF?
Go to a different doctor.
During treatment, were you treated like a number or a human with Sara Mucowski at Dallas IVF?
She was not very friendly, warm, or welcoming. While in her office I felt like I was inconveniencing her. She rarely smiled and responded to my questions in a way that made me feel like I was a complete idiot.
Describe the protocols Sara Mucowski used in your cycles at Dallas IVF and their degree of success.
She seemed like she was pushing us to go straight to IVF when there really didn’t seem to be a reason to start so aggressively. She didn’t seem confident in IUI and did not really provide a reason why.
Describe your experience with the nursing staff.
Nothing stood out with me with regards to the nurses. I know I was left sitting waiting for labs for a bit. I also was instructed to pee in a cup but not shown where the bathroom is or where to find a cup. A different doctor in the practice actually stopped and helped me after seeing I was lost.
Describe your experience with Dallas IVF.
I don’t really know of any strengths since I had such a negative experience. The front office and billing insulted me and accused me of trying to cheat my insurance company. I told them I wanted to pay cash for my tests, since I knew I didn’t have fertility coverage, and they billed my insurance anyway and I was left with double the bill which they refused to fix.
Describe the costs associated with your care under Sara Mucowski at Dallas IVF.
I had my testing done there, which my insurance doesn’t cover. $400 for one, and then was supposed to be $600 for another test - they removed a polyp though and charged me double $1800. I don’t think she even used any additional tools to do it. Makes it seem like all the clinic cares about is the money.
Describe Sara Mucowski's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
N/A
What specific things went wrong at Dallas IVF?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
3
Doctor
Sara Mucowski
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
24
Treated
2019
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
PCOS
10
10
I had rough appointments with having PCOS and my body not cooperating like it should, but he [Dr. Brian Barnett] has always been compassionate and invested in my husband and I...He is pretty blunt. Know that going in, there is no "beating around the bush". His compassion grows as he knows and is around you...had me do lab work in my first visit so any alterations needed in my health could be made promptly. When I began a new cycle, we scheduled my HSG test, which came back clear, and he put me on a birth control pill just for that cycle in order to keep it short (since I have a history of very long cycles).
I have not been to the Frisco or Dallas office [of Dallas IVF], but Dr.Barnett and a small team of nurses are in Tyler one day a week, on Tuesdays. The only weakness I have found is I wish they were in Tyler more than one day a week. However, they do work well with other offices and allow some ultrasounds and labs outside of the office...When we began this medicated cycle, I was given a calendar filled out with easy to follow directions as to what to do or take on what day. When I had any questions about medication or lab results his nurses were very prompt to get back with me and made me feel like I was their only patient. Amazing group of nurses.
Age
24
Treated
2019
Success with this Doc
?
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
PCOS
10
10
How was your experience with Brian Barnett at Dallas IVF?
I have been seeing Dr. Barnett for 5 months, he made a plan for us in the beginning with what tests are necessary and when to do them. At each visit he has sat down to explain exactly what to do next after each visit assessment. I never felt over whelmed with medication, or timing of things to be done throughout the cycle. I had rough appointments with having PCOS and my body not cooperating like it should, but he has always been compassionate and invested in my husband and I.
What's one piece of advice would you give a prospective patient of Brian Barnett at Dallas IVF?
He is pretty blunt. Know that going in, there is no "beating around the bush". His compassion grows as he knows and is around you.
During treatment, were you treated like a number or a human with Brian Barnett at Dallas IVF?
I feel like Dr.Barnett is invested in my husband and I. We are young, very young to be having these obstacles (early twenties), and he is and has worked hard to help us achieve our goal and understand what might be the best thing for us to do.
Describe the protocols Brian Barnett used in your cycles at Dallas IVF and their degree of success.
I was diagnosed in September of 2018 with PCOS. In the following May, my OB referred me to Dr.Barnett after not responding well to my fourth failed round of chlomid. Dr. Barnett had me do lab work in my first visit so any alterations needed in my health could be made promptly. When I began a new cycle, we scheduled my HSG test, which came back clear, and he put me on a birth control pill just for that cycle in order to keep it short (since I have a history of very long cycles). When I started my next cycle, I began letrozole, my body responded very well in that i had three mature follicles. On cycle day 11 we were told to "baby dance", on cycle day 12, in the office, I was given the ovidrel trigger shot. We were directed to "baby dance" on cycle day 13 and 14. On day 15 I began progesterone suppositories until my negative hcg test. This was my first treated cycle under the care of Dr. Barnett so far. Even though I just found out yesterday we are not pregnant, I feel like this was our first real shot and we are ready to go again.
Describe your experience with the nursing staff.
When we began this medicated cycle, I was given a calendar filled out with easy to follow directions as to what to do or take on what day. When I had any questions about medication or lab results his nurses were very prompt to get back with me and made me feel like I was their only patient. Amazing group of nurses.
Describe your experience with Dallas IVF.
I have not been to the Frisco or Dallas office, but Dr.Barnett and a small team of nurses are in Tyler one day a week, on Tuesdays. The only weakness I have found is I wish they were in Tyler more than one day a week. However, they do work well with other offices and allow some ultrasounds and labs outside of the office.
Describe the costs associated with your care under Brian Barnett at Dallas IVF.
My ultrasounds or consultations (with insurance) were approximately $50 each, HSG was partially covered by my insurance, out of pocket was $50, ovidrel, letrozole and progesterone was aproximatelt 200 for one cycle.
10
Doctor
Brian Barnett
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
28
Treated
2019
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
Other
10
10
Dr. Ku is incredible. I'm not sure if I've ever come across a doctor who cares about his patients more - he has a huge heart, and takes time to explain EVERYTHING. You walk out of his office each and every time feeling totally comfortable and taken care of. He is ethical, moral and SMART. I'm a 'high-risk' case and he has made me feel 'at ease' every week!...Dr. Ku saw me every week due to a high-risk pregnancy (scar tissue in the uterus).
[Dallas IVF] Very clean, convenient no wait-times. Feels modern and up-to-date. Everything runs smoothly (check-in and check-out) are seamless. Billing is straight-forward. Just what you would want in a clinic. Appointments are available when needed. The doctor is accessible at all times....[nursing staff] Always incredibly friendly, warm and up-to-date on my specific case. No wait times - attentive and communicative ALWAYS.
Age
28
Treated
2019
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 Fertility Medications
Diagnosis
Other
10
10
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku is incredible. I'm not sure if I've ever come across a doctor who cares about his patients more - he has a huge heart, and takes time to explain EVERYTHING. You walk out of his office each and every time feeling totally comfortable and taken care of. He is ethical, moral and SMART. I'm a 'high-risk' case and he has made me feel 'at ease' every week!
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
I honestly couldn't recommend anyone more. Please feel free to ask him any and all questions - he will give you a thorough response to each and every one.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku is incredible. I'm not sure if I've ever come across a doctor who cares about his patients more - he has a huge heart, and takes time to explain EVERYTHING. You walk out of his office each and every time feeling totally comfortable and taken care of. He is ethical, moral and SMART. I'm a 'high-risk' case and he has made me feel 'at ease' every week!
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
Dr. Ku saw me every week due to a high-risk pregnancy (scar tissue in the uterus). He did weekly ultrasounds to monitor the baby in relation to the scar-tissue. It's very rare but he greeted me with warmth and positivity and most importantly, information, each and every visit.
Describe your experience with the nursing staff.
Always incredibly friendly, warm and up-to-date on my specific case. No wait times - attentive and communicative ALWAYS.
Describe your experience with Dallas IVF.
Very clean, convenient no wait-times. Feels modern and up-to-date. Everything runs smoothly (check-in and check-out) are seamless. Billing is straight-forward. Just what you would want in a clinic. Appointments are available when needed. The doctor is accessible at all times. They are knowledgeable and well respected within the DFW community.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Very, very reasonable with my insurance. I had weekly ultrasounds and paid less than $100 per visit.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
This wasn't relevant to my case.
10
Doctor
Lowell Ku
Communication
Compassion
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
21 - 24
Treated
2016 - 2019
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Male Factor, Unexplained
10
10
Dr. Ku clearly reads over your chart and remembers the past visits you’ve had with him each time you come to his office. He understands the urgency of wanting to be pregnant while also reassuring you that he’s going to do everything he can to get you there even if it takes a little bit of time...With knowing our insurance doesn’t cover the costs of infertility he is open to doing clomid with H.I while waiting for our savings to catch up for IUI or IVF.
The clinic [Dallas IVF] is very welcoming, clean and bright. Not gloomy or cold and scary. When you come in there is a snack area with snacks and food with a mini refrigerator with water for patients during their normally short wait time. The nursing staff asks you to sign in and immediately let’s your doctor know you are there...[The nurses are] Very quiet but also interacted well with patience when needed. Very kind and organized.
Age
21 - 24
Treated
2016 - 2019
Success with this Doc
?
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Male Factor, Unexplained
10
10
How was your experience with Lowell Ku at Dallas IVF?
My experience as a patient with Dr. Ku is that I feel he takes what we are going through very seriously and is willing to help us in any way he can. With knowing our insurance doesn’t cover the costs of infertility he is open to doing clomid with H.I while waiting for our savings to catch up for IUI or IVF.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Don’t be afraid to ask questions. He is more than willing to answer them. If you want to try something that’s not a traditional treatment, if he can help with that he will.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku clearly reads over your chart and remembers the past visits you’ve had with him each time you come to his office. He understands the urgency of wanting to be pregnant while also reassuring you that he’s going to do everything he can to get you there even if it takes a little bit of time
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
From day one I was given a vaginal ultrasound, bloodwork, and we went over the results that same day. Dr. Ku saw no reason to rush things along and recommended we start with opk’s and H.I. A year later we came back and had more bloodwork done and another vaginal ultrasound. We also decided to have my husbands sperm tested and were unfortunately told he had low counts. We were then referred to a male fertility specialist to handle his low counts. He prescribed HCG to help boost his sperm count and production rate. After about 6 months we check his sperm count again and were relieved to find out his counts were now above normal. After finding that out we were advised to try H.I and see if that worked. About 6 months of not getting pregnant even after boosting his counts we decided it was time to go and talk about IUI. Knowing IUI is expensive, we wanted to see when we could get it scheduled. Which turns out isn’t a hassle or a wait time like we had anticipated. So when we went in to talk to Dr. Ku he was ready for it. Very supporting and understanding. When we told him we needed to wait just a couple more months to save the money he then prescribed clomid with H.I and said maybe this can work and if not it’s not expensive and we are still prepared for IUI. Now we wait to start the first round of clomid.
Describe your experience with the nursing staff.
Very quiet but also interacted well with patience when needed. Very kind and organized.
Describe your experience with Dallas IVF.
The clinic is very welcoming, clean and bright. Not gloomy or cold and scary. When you come in there is a snack area with snacks and food with a mini refrigerator with water for patients during their normally short wait time. The nursing staff asks you to sign in and immediately let’s your doctor know you are there.
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36
Treated
2019
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Anovulation, PCOS, Unexplained
10
10
We went through each of my cycles/treatment plans that I had with my previous RE, she [Dr. Havemann] explained exactly why my body reacted the way that it did to each and ever procedure, med change, and dosage change. We then came up with a new care plan for my next cycle, based on my reactions to previous cycles...She really took the time to make sure that I understood every single thing she was saying to be during our consultation.
They [nurses at Dallas IVF] are always very pleasant and work hard to make sure I felt comfortable...They always allow me to make a payment on my balance as well. All costs are explained if asked...At this time, I have no weaknesses to list. They are quick to answer phones, get appointments scheduled, and help with any billing questions. If you are on a limited financial budget (like me,) they are very considerate and willing to work with you on paying down your balance.
Age
36
Treated
2019
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Anovulation, PCOS, Unexplained
10
10
How was your experience with Dara Havemann at Dallas IVF?
She really took the time to make sure that I understood every single thing she was saying to be during our consultation. I was seeing a different RE, and was just not getting my needs met. My OB/GYN referred me to see Dr. Havemann (he raved about her) and I am so glad that I decided to make the change. I had labs drawn prior to my consult with her, and she took the time to explain EACH and every lab (and there were a lot) in great detail. We reviewed each of my previous cycles and care plans, and discussed the changes that she would like to make.
What's one piece of advice would you give a prospective patient of Dara Havemann at Dallas IVF?
MAKE THE APPOINTMENT!!
During treatment, were you treated like a number or a human with Dara Havemann at Dallas IVF?
Dr. Havemann took the time to explain EVERYTHING to me in detail. I was previously seeing a different RE, and I just felt like I needed to shake things up a bit since we were not getting anywhere. Dr. Havemann came up with a completely different care plan, and I am excited for my next cycle to start so that we can see the magic happen!
Describe the protocols Dara Havemann used in your cycles at Dallas IVF and their degree of success.
We went through each of my cycles/treatment plans that I had with my previous RE, she explained exactly why my body reacted the way that it did to each and ever procedure, med change, and dosage change. We then came up with a new care plan for my next cycle, based on my reactions to previous cycles.
Describe your experience with the nursing staff.
They are always very pleasant and work hard to make sure I felt comfortable.
Describe your experience with Dallas IVF.
At this time, I have no weaknesses to list. They are quick to answer phones, get appointments scheduled, and help with any billing questions. If you are on a limited financial budget (like me,) they are very considerate and willing to work with you on paying down your balance.
Describe the costs associated with your care under Dara Havemann at Dallas IVF.
I have a copay for specialist visits, so I paid my copay. Of course, any procedures (such as ultrasound) are additional but they do not collect for that up front. They always allow me to make a payment on my balance as well. All costs are explained if asked.
Describe Dara Havemann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
NA
10
Doctor
Dara Havemann
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Dara Havemann at Dallas IVF.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32
Treated
2019
Success with this Doc
?
Treatment
3 IUI, 2 IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
10
10
Dr. Ku gives you his cell number to text with questions which I did a few times. I messed up on my injections one night and text him to confirm what I had done would be ok. All he had to do was text back, but he called me to make sure I was ok...then proceeded to give me restaurant suggestions while I was in town. If you need someone with a caring bedside manner, this is him!! A frustration I had tho, was that I only saw him once during my 2 week work up to the retrieval.
This clinic [Dallas IVF- Frisco] is top-notch! From the moment of me calling to make an appointment to me leaving at my egg retrieval, everything was great! It is very clean and cute! The Decour is really trendy. They are like a well oiled machine. You are in an out and will not wait for more than 15 minutes for your appointment. I would suggest letting them know that you will be self-pay though. If you do not tell them you are paying out-of-pocket they will send it to your insurance which adds thousands of dollars!
Age
32
Treated
2019
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Graphic Designer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 2 IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
10
10
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku is amazing and very caring! He diagnosed me with polyps on my first appointment which delayed my IVF process but had me in surgery within a week to keep me on track. He is very thorough along with his staff. The sonographer Stacy is amazing and is key in your treatments! Between the two of them, it’s a stellar team! They both knew my name within just a few appointments! Dr. Ku gives you his cell number to text with questions which I did a few times. I messed up on my injections one night and text him to confirm what I had done would be ok. All he had to do was text back, but he called me to make sure I was ok...then proceeded to give me restaurant suggestions while I was in town. If you need someone with a caring bedside manner, this is him!! A frustration I had tho, was that I only saw him once during my 2 week work up to the retrieval. I felt like I was being cared for by nurses and the sonographer. I had to take comfort in the fact that they took my progress to him and he was making all of the decisions. Everything worked out perfectly tho! I have 2 embryos now and we’ve never gotten that far. Another frustrating aspect was that I had to jump through hoops to get my records to him and I don’t think he ever read them which made me nervous. He asked questions all of the time that I thought were odd bc he should have known them from my chart. Overall, God led me to Ku and I am forever thankful for that.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
DOn’t hesitate to ask questions. He is very nice but sometimes tended to seem busy and in a hurry. He always spent the time with me I needed but I could tell he was trying to move on to the next patient. I’m sure it’s bc I was asking unnecessary questions and he didn’t want me to worry. He always kept me feeling positive and never wanted me to worry.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku is amazing and very caring! He diagnosed me with polyps on my first appointment which delayed my IVF process but had me in surgery within a week to keep me on track. He is very thorough along with his staff. The sonographer Stacy is amazing and is key in your treatments! Between the two of them, it’s a stellar team! They both knew my name within just a few appointments! Dr. Ku gives you his cell number to text with questions which I did a few times. I messed up on my injections one night and text him to confirm what I had done would be ok. All he had to do was text back, but he called me to make sure I was ok...then proceeded to give me restaurant suggestions while I was in town. If you need someone with a caring bedside manner, this is him!! A frustration I had tho, was that I only saw him once during my 2 week work up to the retrieval. I felt like I was being cared for by nurses and the sonographer. I had to take comfort in the fact that they took my progress to him and he was making all of the decisions. Everything worked out perfectly tho! I have 2 embryos now and we’ve never gotten that far. Another frustrating aspect was that I had to jump through hoops to get my records to him and I don’t think he ever read them which made me nervous. He asked questions all of the time that I thought were odd bc he should have known them from my chart. Overall, God led me to Ku and I am forever thankful for that.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
Due to my previous 2 stims rounds not producing great size follicles, he had me do a very different protocol. He had me on 350 follistem, 3:1 Menopur, and microdose Lupron with a handful of vitamins. My previous dr had me on follistem, omnitrope, testosterone, microdose Lupron, and 35 extra vitamins.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Alexa)
The entire nursing staff was amazing! They would all look up and smile; some wood even come to hug me. The phlebotomist wasn’t great at getting blood out though. She was so sweet but always hurt and bruised me. My nurse was so sweet and caring. She would call almost every afternoon to check on me! The entire nursing team seems very knowledgeable including the front desk staff.
Describe your experience with Dallas IVF.
This clinic is top-notch! From the moment of me calling to make an appointment to me leaving at my egg retrieval, everything was great! It is very clean and cute! The Decour is really trendy. They are like a well oiled machine. You are in an out and will not wait for more than 15 minutes for your appointment. I would suggest letting them know that you will be self-pay though. If you do not tell them you are paying out-of-pocket they will send it to your insurance which adds thousands of dollars!
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
IVF with genetic testing is $11,200. However my meds were $7,000 and there is probably an additional $5,000 in appointment fees. I took a loan for $30,000 to be covered. Plus I paid $1500 in a 2-week stay at a hotel nearby.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
He likes to do single embryo transfers, but he said he bends the rules for each patient. Since I’ve had a transfer where 2 didn’t stick he would consider putting 2 in again.
What specific things went wrong at Dallas IVF?
  • Failed to call with results
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
37
Treated
2019
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
10
10
Dr. Jones is well-versed in the various cares and just doesn't offer IVF when she can't figure out what may be causing your infertility. She is understanding of how expensive the procedure is and will gradually (and at your pace) increase your level of care. She is thorough and personable. Even though infertility can be filled with disappointments, I never fail to laugh or share in some joy while I am there. She adjusts my medication as needed. She will listen to every concern or question and makes sure you are aware of the risks before you move forward. I am glad that they brought her to this location and I have been so pleased with my experience thus far.
Dallas IVF McKinney has been great thus far. I am never kept waiting generally. I see my doctor each time I go. I have a pretty consistent experience each time. It is clean and very well organized. I never have any surprise bills and when I do have questions about finance they will answer thoroughly and will help me understand if a bill is ever different then my expectations.
Age
37
Treated
2019
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
10
10
How was your experience with Tiffanny Jones at Dallas IVF?
Dr. Jones is well-versed in the various cares and just doesn't offer IVF when she can't figure out what may be causing your infertility. She is understanding of how expensive the procedure is and will gradually (and at your pace) increase your level of care. She is thorough and personable. Even though infertility can be filled with disappointments, I never fail to laugh or share in some joy while I am there. She adjusts my medication as needed. She will listen to every concern or question and makes sure you are aware of the risks before you move forward. I am glad that they brought her to this location and I have been so pleased with my experience thus far.
What's one piece of advice would you give a prospective patient of Tiffanny Jones at Dallas IVF?
Dr. Jones is a wealth of knowledge. I have no advice except to be open and ask as many questions as you need to move forward.
During treatment, were you treated like a number or a human with Tiffanny Jones at Dallas IVF?
I came to Dr. Jones after having two other consultations with other doctors. She asked me right away what was wrong since this was my 3rd consultation. The root was that I was being treated like a number by the others. One doctor at Fertility Specialists of Texas admired her new trash cans that had just been delivered WHILE she was performing a hysteroscopy on me. When I returned to that doctor she had notes in my chart that were not mine and almost accidentally scheduled me for surgery. Needless to say, by the time I got to Dr. Jones, she listened to me and offered me options of care that had never been presented to me that aligned with my need of comfort through this process.
Describe the protocols Tiffanny Jones used in your cycles at Dallas IVF and their degree of success.
First three cycles we used a combo treatment of Clomid and Follistim. Dr. Jones was gauging how my body was responding to the meds and was doing her best to save as much money on my procedure as fertility treatment is all out of pocket for us. We have no male factor and it was the first time we were offered timed intercourse at home. My body responded well the first cycle, although small dose changes were made, my body would not produce more than one good follicle. So cycle 4 we switched to all injections. The medication cycle calendar was as follows: Cycle 1-2, clomid 75, Follistim 100-125 iu. Cycle 4: Follistim 150-250iu.
Describe your experience with the nursing staff.
Usually once I see Dr. Jones a nurse will sit with me. There are about three in rotation usually at the time of day that I go to the clinic. They all remember my name and ask me each time do I need assistance with my trigger shot and offer to do them for me if needed. If I have a question, they will offer the information or they will consult the doctor before they offer up their opinion. They are always timely and friendly.
Describe your experience with Dallas IVF.
Dallas IVF McKinney has been great thus far. I am never kept waiting generally. I see my doctor each time I go. I have a pretty consistent experience each time. It is clean and very well organized. I never have any surprise bills and when I do have questions about finance they will answer thoroughly and will help me understand if a bill is ever different then my expectations.
Describe the costs associated with your care under Tiffanny Jones at Dallas IVF.
The only cost for care that I have had to spend has been for medications. Everything else was covered by my insurance. She was very careful to assist me in keeping my costs low. I believe that the sonogram and initial blood work outside of coverage was approximately $200.
10
Doctor
Tiffanny Jones
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
32 - 34
Treated
2017 - 2019
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
8
9
Dr. H [Havermann] always felt very authentic in her communication as we struggled through loss after loss. ... We have unexplained infertility and recurring pregnancy loss. Dr. have been did in fact get us pregnant twice but we miscarried twice under her care. ... Nothing really changed cycle to cycle other than switching from progesterone suppository to injection on the last cycle.
I would say 95% of the time my appointments [Dallas IVF] were taken on time or within five minutes of the start time. ... I am unsure if we were assigned a nurse. I know for sometime we had a young lady named Lauren she was very sweet. athere was another nurse that showed a little less compassion and came off as unrelatable but she clearly knew what she was doing, just not warm bedside manner.
Age
32 - 34
Treated
2017 - 2019
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
8
9
How was your experience with Dara Havemann at Dallas IVF?
Dr. Havemann is extremely thorough she will do every single test and make sure no stone is left uncovered. Unfortunately our situation was frustrating for both her and us. We have unexplained infertility and recurring pregnancy loss. Dr. have been did in fact get us pregnant twice but we miscarried twice under her care. She had referred us to specialist on recurring pregnancy loss and even had reached out to a reproductive specialist at UT Southwestern for additional insight on some of our RPL testing. I do have an autoimmune disease that I can’t help but think may be a contributing factor, but I have been repeatedly told it is a bone issue and that Dallas IVF gets women pregnant all the time with the same issue. We are still not pregnant which is frustrating, I truly felt that IVF was the answer after Initial consultations. We are down to our last embryo now and are considering one last round or a gestational carrier.
What's one piece of advice would you give a prospective patient of Dara Havemann at Dallas IVF?
Be patient. She is not going to rush the process, she is very theorough and will lively require many tests.
During treatment, were you treated like a number or a human with Dara Havemann at Dallas IVF?
When I would go into the clinic the women always knew where we were at in our treatment cycle. When I would call on the phone they knew me by name. I even had one of the nurses told me they were heartbroken and had been thinking about us after finding out we miscarried. Dr. H always felt very authentic in her communication as we struggled through loss after loss.
Describe the protocols Dara Havemann used in your cycles at Dallas IVF and their degree of success.
We did one egg retrieval that was highly successful. We did ICSI and genetics testing and had 6 day 5 embryos. We did estrogen pills to time the FETs and progesterone suppositories or injections as well. We got pregnant twice and had two negative tests. Nothing really changed cycle to cycle other than switching from progesterone suppository to injection on the last cycle. We also took a six month break between 3rd and 4th cycles for a mental and physics reset.
Describe your experience with the nursing staff.
I am unsure if we were assigned a nurse. I know for sometime we had a young lady named Lauren she was very sweet. There was another nurse that showed a little less compassion and came off as unrelatable but she clearly knew what she was doing, just not warm bedside manner. At the end of our treatments there was a new nurse that started and ahe was extremely compassionate and warm. Overall we had a positive experience with the nursing staff. They do respond quickly to calls and emails and are always helpful.
Describe your experience with Dallas IVF.
I would say 95% of the time my appointments were taken on time or within five minutes of the start time. I only had to wait once for an extended period of time. No major issues with clinic, everything was operated as expected.
Describe the costs associated with your care under Dara Havemann at Dallas IVF.
We spent roughly $25,000 on the egg retrieval process. $3700 for each frozen embryo transfer plus progesterone at about $1000 per month for suppositories or ~$150 per month for injections. $35 copay per visit plus lab test fees. Our first four IUIs were about $1500 each.
Describe Dara Havemann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Dr. H was open on this topic to whatever the patient preferred. We would not have opted for this.
What specific things went wrong at Dallas IVF?
  • Failed to call with results
  • Provided conflicting information
8
Doctor
Dara Havemann
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
6
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
9
6
I don't want to feel rushed or that I am asking stupid questions and sometimes I feel that with Dr. Barnett that is his feeling. He is very knowledgable and we trusted him to be our doctor for this journey due to things we have heard and I am glad we did but sometimes I wonder if we chose the right place. We are in about $41,000 so far and no baby. Hoping for a different outcome this time around.
Front desk [ at Dallas IVF- Frisco] seems cold and rude. They don't communicate when they are running behind schedule which is very frustrating. Don't seem to be very mindful of what you are going through and some days are harder than others. They don't seem to have the compassion they should to be the face of the clinic.... I was called by a nurse and told me and my husband had Hepetitis B but there was human error when the nurse entered in the information. We decided we were going to cancel our cycle and then two hours later they called and said oh so sorry human error, you are still good to proceed with the cycle. I had worked on relaxing and staying calm before my transfer but that was all lost when I receive that phone call. Not a good experience.
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
9
6
How was your experience with Brian Barnett at Dallas IVF?
He has great results and he is very knowledgable. I think sometimes they forget that we are going through this with very high emotions and lots of drugs in our system and sometimes we don't react in the way that seems rational but we are putting everything we have into this and just want a successful outcome. I don't want to feel rushed or that I am asking stupid questions and sometimes I feel that with Dr. Barnett that is his feeling. He is very knowledgable and we trusted him to be our doctor for this journey due to things we have heard and I am glad we did but sometimes I wonder if we chose the right place. We are in about $41,000 so far and no baby. Hoping for a different outcome this time around.
What's one piece of advice would you give a prospective patient of Brian Barnett at Dallas IVF?
Be prepared to wait in the waiting room
During treatment, were you treated like a number or a human with Brian Barnett at Dallas IVF?
I feel like there isn't a cap to how many patients there are and it is more about the money then realizing we are putting our whole lives into this.
Describe your experience with the nursing staff.
I was given wrong results that was very harmful at the time. That nurse was let go but still very traumatizing at the time. I feel very rushed by them and they expect I know what is going on but I would like more direction from them.
Describe your experience with Dallas IVF.
Front desk seems cold and rude. They don't communicate when they are running behind schedule which is very frustrating. Don't seem to be very mindful of what you are going through and some days are harder than others. They don't seem to have the compassion they should to be the face of the clinic.
Describe the costs associated with your care under Brian Barnett at Dallas IVF.
Even though the clinic advised us against it we went with Attain and we are doing round 2. Currently have spent $37,000
What specific things went wrong at Dallas IVF?
  • Provided conflicting information
9
Doctor
Brian Barnett
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33
Treated
2019
Success with this Doc
16 Eggs Frozen
Treatment
2 Egg Freezing
Diagnosis
10
10
Dr. Ku comes out to greet his patients in the waiting room and invite them back. He listened to all of my concerns before he started to really talk. He gave me his phone number and told me to call if there was anything I needed to know!...is a friendly, gentle person who cares. I came to him after I left another practice mid-treatment after several bad experiences. He did everything he could to make this work for me in the small time allotment I had and always made the time to check in on me. Even when I just came in for blood work, he made sure to come and see me and ask how things were.
We were going [to Dallas IVF] for egg freezing, so we used Gonal, Menapur, Cetrotie, and then Lupro...After my retrieval she [the nurse] made sure to sit with me for a while just to chat and see how I was doing. I left another practice because of the staff, and when I got to this practice, I saw what I was missing...This place can get busy! I love how everything is in house, even the surgical center. It is clean, well lit, and organized. Just know that at times it can be bursting with patients. Sometimes I had to wait about 20 minutes past my appointment time, but almost always they run on time.
Age
33
Treated
2019
Success with this Doc
16 Eggs Frozen
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 Egg Freezing
Diagnosis
10
10
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku is a friendly, gentle person who cares. I came to him after I left another practice mid-treatment after several bad experiences. He did everything he could to make this work for me in the small time allotment I had and always made the time to check in on me. Even when I just came in for blood work, he made sure to come and see me and ask how things were.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Don't expect a stereotypical doctor who bosses you around. If you respond well to bossy, authoritative people who tell you what to do, Dr. Ku is not for you. He makes you part of the process.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku comes out to greet his patients in the waiting room and invite them back. He listened to all of my concerns before he started to really talk. He gave me his phone number and told me to call if there was anything I needed to know!
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
We were going for egg freezing, so we used Gonal, Menapur, Cetrotie, and then Lupro. He adjusted the meds as we went along and wasn't afraid to lower doses. Bloodwork and sonograms about every other day
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Mary and Shelly)
The team here was fantastic. The nurses, Mary and Shelly, were so patient with me, answered all my questions and then some. Just as good was the sonographer. Staci does all the sonograms, not the doctors. It is the first time that I didn't feel like someone was skewering me. She was gentle and exactly right on her egg counts. This makes a huge difference since I was getting sonograms about every other day. Even the financial coordinator was great, Tonya. She has energy and a smile. After my retrieval she made sure to sit with me for a while just to chat and see how I was doing. I left another practice because of the staff, and when I got to this practice, I saw what I was missing.
Describe your experience with Dallas IVF.
This place can get busy! I love how everything is in house, even the surgical center. It is clean, well lit, and organized. Just know that at times it can be bursting with patients. Sometimes I had to wait about 20 minutes past my appointment time, but almost always they run on time.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
His costs for the retrieval, plus surgical center, plus anesthesia came out to about 7000. Then bloodwork/sono appointments (without any insurance) were 295 each. Multiply that by about 6 of those types, add it to the top number, it is about 8770. There were some other charges and meds were about 5000
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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4
5
Age
31
Treated
2018
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Male Factor
4
5
Be prepared to be given a lot of information very quickly [by Dr. Ku]...He was nice but always spoke quickly and always seemed rushed. My husband and I did not feel he was very personable...My protocol began with calling the office the first day of my period. On cycle day 5 I began taking 50 mg Clomidiphene Citrate orally each day until cycle day 9. During these few days, I experienced headaches and some nausea. On cycle day 11, I had an internal sonogram and blood work drawn to see how I responded to the Clomidiphene. I was responding but not ready to move to the next step. I was prescribed Estradiol which I took 2mg for two days. On cycle day 13 I had another sonogram and more blood work. Everything looked good and ready to move forward. I was injected with 250mcg of Ovidrel in the abdomen. I experienced nausea, bloating and headaches the remainder of the day after the injection. On cycle day 14, my husband and I went into the office and where Dr. Ku performed our first IUI.
The nursing staff at Dr. Ku's [Dallas IVF] office were great. They were always friendly and informative. They responded to my emails and calls in a timely manner...There was one incidence where I was not contacted about the results of a blood test. The results showed up on my patient portal but I was not contacted about what the results meant. I called the office and had to wait until the following day to get a call back. Usually the office called right away and explained test results to me.
Age
31
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Male Factor
4
5
How was your experience with Lowell Ku at Dallas IVF?
He was nice but always spoke quickly and always seemed rushed. My husband and I did not feel he was very personable. It is important to me to feel like my provider is genuinely interested in my issues and concerns and not to feel like just another patient being pushed through the business.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Be prepared to be given a lot of information very quickly.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
When meeting with Dr. Ku everything seemed rushed.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
My protocol began with calling the office the first day of my period. On cycle day 5 I began taking 50 mg Clomidiphene Citrate orally each day until cycle day 9. During these few days, I experienced headaches and some nausea. On cycle day 11, I had an internal sonogram and blood work drawn to see how I responded to the Clomidiphene. I was responding but not ready to move to the next step. I was prescribed Estradiol which I took 2mg for two days. On cycle day 13 I had another sonogram and more blood work. Everything looked good and ready to move forward. I was injected with 250mcg of Ovidrel in the abdomen. I experienced nausea, bloating and headaches the remainder of the day after the injection. On cycle day 14, my husband and I went into the office and where Dr. Ku performed our first IUI.
Describe your experience with the nursing staff.
The nursing staff at Dr. Ku's office were great. They were always friendly and informative. They responded to my emails and calls in a timely manner.
Describe your experience with Dallas IVF.
The clinic had a great staff. All of the equipment seemed up-to-date and efficient. One weakness we found was that even with our scheduled appointment, which we always arrived on time to, we would sometimes have to wait an hour to be called back into the clinic.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Consultation: $200 Initial Sonogram: $200 Hysteroscopy: $500 Blood Work: $188 Semen Analysis: $100 Genetic Screening: $250 AMH Test Labs Fee: $75 Clomid Prescription: $20.69 Ovidrel Injection: $159.99 Sonogram & Estrogen test Weekend Fees: $325 Estradiol Prescription: $18.39 Sonogram & Estrogen Test: $295 Sperm Preparation: $300 IUI Procedure: $250 Progestrone Test: $112 hCG Beta: $112 Sonogram: $225 Estrogen Test: $95 Medication Instruction from Nurse: $40 Travel Costs: $259.49
What specific things went wrong at Dallas IVF?
  • Failed to call with results
4
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
3
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI, 3 IVF, 3 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss, Unexplained
6
3
Dr. Mehta has a very warm bedside manner and was familiar with my case during our appointments. She also did all the sonograms so she seemed engaged. ... Overall, she was fine. However, after our third retrieval, she told us that she had no more options/suggestions for our treatments and suggested that we move on to donor eggs. It seemed like she was giving up on our case. ... She recommended transferring 1 embryo at a time.
Overall, the clinic [Dallas IVF] is fine and the staff are nice. Weaknesses: The staff are sometimes disorganized. The surgery center had the wrong retrieval info one time. It took a few visits to get my patient records because they kept forgetting to include all the info. The billing coordinator (Mary) takes a long time to respond to queries/refunds. ... Strengths: Compassion. Same day responses to voicemails. Weaknesses: Very rushed because they had a lot of patients scheduled.
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
No
Race
East Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, 3 IVF, 3 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss, Unexplained
6
3
How was your experience with Rinku Mehta at Dallas IVF?
Overall, she was fine. However, after our third retrieval, she told us that she had no more options/suggestions for our treatments and suggested that we move on to donor eggs. It seemed like she was giving up on our case. She was also moving to another clinic, so maybe she was cleaning house.
What's one piece of advice would you give a prospective patient of Rinku Mehta at Dallas IVF?
As with all doctors, advocate for yourself.
During treatment, were you treated like a number or a human with Rinku Mehta at Dallas IVF?
Dr. Mehta has a very warm bedside manner and was familiar with my case during our appointments. She also did all the sonograms so she seemed engaged.
Describe the protocols Rinku Mehta used in your cycles at Dallas IVF and their degree of success.
IUI #1: Clomid 50 mg/day for 5 days; Estrace 2 mg suppositories; Ovidrel trigger. There were 2 mature follicles, 2 immature. Clomid caused thin lining. Negative pregnancy test. IUI #2: Femara 2.5 mg/day for 5 days; Ovidrel trigger. There was 1 follicle. Did Progesterone suppositories. Negative pregnancy test. IUI #3: Femara 5 mg/day for 5 days; Ovidrel trigger. There were 3 follicles. Did Progesterone suppositories. Negative pregnancy test. Retrieval #1: We did Lupron, Follistim, & Menopur, with a Novarel trigger. Results: 12 eggs, 2 D6 blasts, and 1 PGS inconclusive embryo. Retrieval #2: We did Lupron, Follistim, Menopur, & Omnitrope, with a Novarel trigger. Results: 8 eggs, 2 D6 blasts, and 1 PGS normal female. Retrieval #3: We did Follistim, Menopur, Omnitrope, Ovasitol, & Ganirelix, with a Novarel trigger. Results: 18 eggs, 1 D6 blast, and 0 PGS normal embryos.
Describe your experience with the nursing staff.
Strengths: Compassion. Same day responses to voicemails. Weaknesses: Very rushed because they had a lot of patients scheduled. Multiple attempts were often needed to draw blood. A couple times, prescriptions were not sent to the pharmacy.
Describe your experience with Dallas IVF.
Overall, the clinic is fine and the staff are nice. Weaknesses: The staff are sometimes disorganized. The surgery center had the wrong retrieval info one time. It took a few visits to get my patient records because they kept forgetting to include all the info. The billing coordinator (Mary) takes a long time to respond to queries/refunds.
Describe the costs associated with your care under Rinku Mehta at Dallas IVF.
We didn't have insurance coverage for infertility. Total cost for 3 medicated IUIs was about $3,000. Each IVF retrieval was about $16,000.
Describe Rinku Mehta's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
She recommended transferring 1 embryo at a time.
What specific things went wrong at Dallas IVF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
6
Doctor
Rinku Mehta
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
7
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
8
7
Strengths: Dr. Ku is very knowledgeable and positive. He will always be your cheerleader, even on your darkest day. He provides his cell phone number for after hours contact and is very responsive to texts. He goes through every step of the process (including his little "drawings")....Weaknesses: His methods seem aggressive at times. If one method failed, it seemed like he jumped to a more extreme method rather quickly. Sometimes his "sad" voice was a little too much which made the bad news harder.
Strengths: They [Dallas IVF] definitely have the routine down. I rarely waited too long beyond my scheduled time. Weaknesses: Some of their services cost more than other places. It's hard to get billing information. They aren't withholding but it was hard to just get a print out of all expenses paid to date, organized by procedure so we could see how much we were spending per "round" of treatment. Might be a software thing.... IUIs were about $1,500 each.
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
8
7
How was your experience with Lowell Ku at Dallas IVF?
Strengths: Dr. Ku is very knowledgeable and positive. He will always be your cheerleader, even on your darkest day. He provides his cell phone number for after hours contact and is very responsive to texts. He goes through every step of the process (including his little "drawings"). He and his wife went through fertility treatments as well (and were eventually successful) so he really does understand the struggle. Weaknesses: His methods seem aggressive at times. If one method failed, it seemed like he jumped to a more extreme method rather quickly. Sometimes his "sad" voice was a little too much which made the bad news harder.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Clearly line out what you are expecting and ask any questions. He is very open to adjusting treatment if you have a preference.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Most of the time, the staff and Dr. Ku were very friendly. I never felt rushed and everyone always seemed readily available to answer any questions I may have had.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
3 IUIs - Follistem and some other medication. Trigger shot. First round, I was very responsive to all of the meds. Almost too responsive but we were able to proceed. Second and third time I wasn't as responsive but we still proceeded. I don't recall what adjustments, if any, were made. 1 IVF - Follistem, Menipor, some other stuff. Retrieved 20 eggs, 13 fertilized, 6? 8? made it to day 3. All arrested on day 3 resulting in 0 embryos for transfer. 4 preps for FET but only made it to FET twice. 2 Frozen Transfers using adopted embryos (more cost effective. We didn't want pay for another round given that they were unable to tell us where the issue was with our own embryos) - Lupron, birth control (had some cysts). My process took two months instead of the one month process because he wanted to do a full month of "shutting my ovaries down" because I appeared to still ovulate using regular protocol. That one time may have been a fluke because the last two times, I asked to do the one month and had no issues.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Mary Boggs)
I loved speaking with Mary and the sonographer. They both gave off a genuine vibe. Many of the other staff are nice enough but their bed side manner is a little lacking. Conversations/interactions with them felt robotic.
Describe your experience with Dallas IVF.
Strengths: They definitely have the routine down. I rarely waited too long beyond my scheduled time. Weaknesses: Some of their services cost more than other places. It's hard to get billing information. They aren't withholding but it was hard to just get a print out of all expenses paid to date, organized by procedure so we could see how much we were spending per "round" of treatment. Might be a software thing. Tip: Make sure you know EVERY potential cost before agreeing to a procedure.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
IUIs were about $1,500 each. Can't recall if that included the meds. IVF grand total was around $20,000. That included $5,000 in meds, about $2,000 for genetic testing, and about $1,000? $2,000? for ICSI. Embryo adoption is about $4,000. FET is about $3 or 4,000.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Depended on quality of embryos but the fewer the better when possible.
What specific things went wrong at Dallas IVF?
  • Provided conflicting information
  • Canceled a cycle due to clinic error
8
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
23 - 26
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
Anovulation, Other
9
9
Dr. Havemann is very throrough and dedicated to making sure I understand every step and reason for the process. During surgery she made me feel like a queen... is such a personable RE. She enters the field with incredible knowledge, but also personal experience. All three of her children were conceived through fertility treatments which makes her very compassionate and understanding to every situation. She gave us our first child through treatment and I wouldn't see anyone else as we are working on getting the second child.
[Protocols with Dr. Dara Havemann] I've used letrozole (similar to clomid), I've taken birth control to thin the uterine lining, each visit to the office generally includes a ultrasound scan...I also had a laparoscopic scope, and a surgery to remove polyps...[The nurses are] Very compassionate and helpful. Willing to answer questions if I asked them. Even called me on Saturdays and Sundays when the office was closed to check in on me... was very willing to go the most affordable route and discuss options.
Age
23 - 26
Treated
2015 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Anovulation, Other
9
9
How was your experience with Dara Havemann at Dallas IVF?
Dr. Havemann is such a personable RE. She enters the field with incredible knowledge, but also personal experience. All three of her children were conceived through fertility treatments which makes her very compassionate and understanding to every situation. She gave us our first child through treatment and I wouldn't see anyone else as we are working on getting the second child.
What's one piece of advice would you give a prospective patient of Dara Havemann at Dallas IVF?
Listen to her story, if you have questions ASK THEM! She always answers them very candidly and thorough.
During treatment, were you treated like a number or a human with Dara Havemann at Dallas IVF?
Dr. Havemann is very throrough and dedicated to making sure I understand every step and reason for the process. During surgery she made me feel like a queen and her and her staff genuinely check up after the fact. They even called me on a Sunday!
Describe the protocols Dara Havemann used in your cycles at Dallas IVF and their degree of success.
I've used letrozole (similar to clomid), I've taken birth control to thin the uterine lining, each visit to the office generally includes a ultrasound scan. I've used the gonal F rediject injections, the "trigger" shot, I also had a laparoscopic scope, and a surgery to remove polyps.
Describe your experience with the nursing staff.
Very compassionate and helpful. Willing to answer questions if I asked them. Even called me on Saturdays and Sundays when the office was closed to check in on me.
Describe your experience with Dallas IVF.
This is a partner clinic with Dallas IVF and they have an office in Frisco and Plano, Texas as well. This makes everything they do very uniform and thorough. Also, it makes weekend treatments a breeze and you know you are always going to be in contact with a highly qualified RE if Dr. Havemann is not readily available.
Describe the costs associated with your care under Dara Havemann at Dallas IVF.
She happened to be out of network for my insurance, but was very willing to go the most affordable route and discuss options.
9
Doctor
Dara Havemann
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34 - 37
Treated
2015 - 2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage, Other
10
10
I always felt like a human when being treated by Dr. Ku...His strengths are that he cares about you and the outcomes of your treatment. He wants you to get pregnant and have a baby almost as much as you do! I did not find him to have any weaknesses. He is the perfect doctor for me and anyone who wants to be heard and active in their treatment plans...I used clomid at first, that was my choice due to finances. Dr. Ku expressed his disbelief that this would be effective based on our test results but, it's all I could at the time. When that didn't work for about 8 months, we were ready to try IUI. Dr. Ku again stated that due to my quickly rising FSH and extremely low AMH levels, this was not likely to work.
They [Dallas IVF] are great from the waiting room through billing. I only ever had one issue with billing and Dr. Ku handled it very well. They had sent my labs to the wrong lab for my insurance and the claims were denied. Because it was their error after I had given them the correct lab name, they ate the costs...I only really talked to them [nurses] on the phone and they were always pleasant...Dispite Dr. Ku staying that IUI was not likely to work with only one follicle, we proceeded at my request. Another negative test. We took a break and went to oral meds again but took the other one, not clomid. I stayed on that for a few months without a pregnancy until O stopped. We need donor eggs and we can tr afford that right now. Nursing Staff
Age
34 - 37
Treated
2015 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage, Other
10
10
How was your experience with Lowell Ku at Dallas IVF?
His strengths are that he cares about you and the outcomes of your treatment. He wants you to get pregnant and have a baby almost as much as you do! I did not find him to have any weaknesses. He is the perfect doctor for me and anyone who wants to be heard and active in their treatment plans.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Bring your notes, no one knows your body like you do. The more information you bring, the better he will be able to start the right treatment first.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
I always felt like a human when being treated by Dr. Ku. He is an amazing doctor who has gone through treatment himself with his wife. He understands how hard this is and convays that in his behavior.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
I used clomid at first, that was my choice due to finances. Dr. Ku expressed his disbelief that this would be effective based on our test results but, it's all I could at the time. When that didn't work for about 8 months, we were ready to try IUI. Dr. Ku again stated that due to my quickly rising FSH and extremely low AMH levels, this was not likely to work. It was all I could financially so we proceeded with the strongest protocol I could afford. I used Follistim and got 1 mature follicle. We switch to an at home cycle since we were not likely to benefit from IUI that cycle and got a negative pregnancy test. We tried again the next month with Follistim and upped the doses, again one mature follicle. Dispite Dr. Ku staying that IUI was not likely to work with only one follicle, we proceeded at my request. Another negative test. We took a break and went to oral meds again but took the other one, not clomid. I stayed on that for a few months without a pregnancy until O stopped. We need donor eggs and we can tr afford that right now.
Describe your experience with the nursing staff.
I only really talked to them on the phone and they were always pleasant.
Describe your experience with Dallas IVF.
They are great from the waiting room through billing. I only ever had one issue with billing and Dr. Ku handled it very well. They had sent my labs to the wrong lab for my insurance and the claims were denied. Because it was their error after I had given them the correct lab name, they ate the costs.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
I had copays for ultrasounds and office visits, my deductible applied to my lab work and I paid out of pocket for injections and procedures.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
N/a
What specific things went wrong at Dallas IVF?
  • Provided conflicting information
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34
Treated
2018
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Unexplained
10
10
Dr. Barnett helped me understand our history, our needs, and our potential for a successful pregnancy without having to take the most aggressive approach. I felt so informed, and hopeful about our future thanks to Dr. Barnett’s time spent with us...Dr. Barnett had said we’d reevaluate each time to see my body’s response, and because my response we good, we kept the same low dose treatment for a 2nd round IUI that was succcessful!
Stacey, the sonographer [at Dallas IVF] was absolutely amazing. Super kind, considerate, very informative & in the most professional way she shared such hopefulness with each sonogram that good things could be coming. Amanda & Mallory we’re my nurses and both were great...I was provided a cost sheet at the beginning which was helpful since I don’t have infertility coverage through my insurance. Fertility meds cost about $500 each time, each sonogram was $250 & the IUI was about $500+...
Age
34
Treated
2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
10
10
How was your experience with Brian Barnett at Dallas IVF?
I am so grateful to have had such a knowledgeable, thorough, considerate doctor. I appreciate his straightforward nature and the efficiency of his office. We felt so comfortable with us recommended path of treatment, and so cared for along the way.
What's one piece of advice would you give a prospective patient of Brian Barnett at Dallas IVF?
You are in great hands! Personally, I came prepared with my questions and Dr. Barnett helped me understand our history, our needs, and our potential for a successful pregnancy without having to take the most aggressive approach. I felt so informed, and hopeful about our future thanks to Dr. Barnett’s time spent with us and I hope you will too!
During treatment, were you treated like a number or a human with Brian Barnett at Dallas IVF?
Dr. Barnett closely reviewed our history prior to our first appointment and asked us detailed questions. He patiently walked us through his recommendation, covering all details, and helping us understand our situation and what would be next. When I met him, I so wished I had come to see him sooner!
Describe the protocols Brian Barnett used in your cycles at Dallas IVF and their degree of success.
We had unexplained infertility & Dr. Barnett explained what percent of patients fall into this category. We had done a few tests in preparation - HSG, sperm analysis, ovarian reserve & thankfully all looked healthy & normal. So he recommended IUI treatment, with low doses of fertility meds. I took clomid & low doses & of gonal-f & ovidril to trigger ovulation. My body responded well to all meds, the first IUI was unsuccessful. Dr. Barnett had said we’d reevaluate each time to see my body’s response, and because my response we good, we kept the same low dose treatment for a 2nd round IUI that was succcessful!
Describe your experience with the nursing staff.
Stacey, the sonographer was absolutely amazing. Super kind, considerate, very informative & in the most professional way she shared such hopefulness with each sonogram that good things could be coming. Amanda & Mallory we’re my nurses and both were great.
Describe your experience with Dallas IVF.
The clinic is very organized & efficient. I’ve never had so many dr. appointments, but each time everyone was professional, prompt & supportive. I feel like the team of doctors are experts in their field & their leadership helps ensure the office is effective and supportive.
Describe the costs associated with your care under Brian Barnett at Dallas IVF.
I was provided a cost sheet at the beginning which was helpful since I don’t have infertility coverage through my insurance. Fertility meds cost about $500 each time, each sonogram was $250 & the IUI was about $500+...
Describe Brian Barnett's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Because we had no known issues, IUI was recommended for us which we felt great about. I had reservations about IVF which I shared with him & he shared helpful insights for me to consider if we learned we may need that path later (for example, we could limit our number of embryos if we were concerned about having many more than we wanted to implant should we ever need IVF treatment).
10
Doctor
Brian Barnett
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
?
Treatment
4 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
10
We had 18 eggs retrieved [with Dr. Havemann] and got 8 five day embryos that we did PGS testing on and we wound up with 6 total healthy embryos. Our first transfer was a success but we miscarried at 6 weeks...Dr. Havemann and her entire staff know my husband and I by name. When we call the office, they know who we are. When we experienced a loss they we all aware and said they had been thinking of us.
IVF [at Dallas IVF] was roughly $20k + medication (ranges from 3k-6k. That includes ICSI and PGS testing. IUI at this clinic was about $3400 with medication)...The McKinney location has a great staff. They are always kind and helpful. I have always had my calls returned promptly and the check in/check out process is easy. They have a great website with a lot of patient resources. No negatives from my experience.
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
?
Race
Other
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
10
How was your experience with Dara Havemann at Dallas IVF?
Dr. Havemann is extremely warm and welcoming. She is extremely thorough in trying to investigate the cause of infertility to best guide next steps. Unfortunately, we still fell into the “unexplained” category, but I do feel like she exhausted every test possible to come to that conclusion. She communicates very clearly and she is honest. When it comes to hard discussions she is very empathetic. Having been through IVF herself she truly understands the infertility journey. I was amazed that she personally did all of my treatments and a Dr. from the practice is always available by phone after hours if you need anything. We did get pregnant through IVF with Dr. H after 4 failed IUIs with another doctor in the clinic. Unfortunately we miscarried but we will be trying again soon.
What's one piece of advice would you give a prospective patient of Dara Havemann at Dallas IVF?
Make sure you are okay with a doctor who is very thorough. While that may sound standard, being thorough takes time and you have patience because it is a process. You will not go in and schedule IVf for the next month that is not how it works, even though many of us with infertility feel we are running out of time. Over a period of months we tested my fallopian tubes, had a hysteroscopy to check out my uterine lining, tested egg quality, did blood work to test my autoimmune condition, etc. before being led to IVF. For me, it wouldn’t make sense to me to go through such an emotional and expensive procedure without ruling those things out first.
During treatment, were you treated like a number or a human with Dara Havemann at Dallas IVF?
Dr. Havemann and her entire staff know my husband and I by name. When we call the office, they know who we are. When we experienced a loss they we all aware and said they had been thinking of us.
Describe the protocols Dara Havemann used in your cycles at Dallas IVF and their degree of success.
For IVF egg retrieval, I did hormone injections with a trigger shot (I cannot recall the dose or name). The only side effect I recall was severe bloating and a little bruising from the shots which were painless. I also took a progesterone suppository after the transfer. We had 18 eggs retrieved and got 8 five day embryos that we did PGS testing on and we wound up with 6 total healthy embryos. Our first transfer was a success but we miscarried at 6 weeks.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Lauren)
Lauren and another nurse (I cannot recall her name) were always very thorough with us explaining everything step by step, providing calendars, and follow up calls to keep us on track. They have always called back timely with results.
Describe your experience with Dallas IVF.
The McKinney location has a great staff. They are always kind and helpful. I have always had my calls returned promptly and the check in/check out process is easy. They have a great website with a lot of patient resources. No negatives from my experience.
Describe the costs associated with your care under Dara Havemann at Dallas IVF.
$35 copay for all of my visits. IVF was roughly $20k + medication (ranges from 3k-6k. That includes ICSI and PGS testing. IUI at this clinic was about $3400 with medication. Progesterone to take after the procedure is $1800/mo if not covered by insurance.
Describe Dara Havemann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
We only wanted to transfer one. From my understanding the max they will transfer is 2 to avoid risks of high order multiples.
10
Doctor
Dara Havemann
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
10
He's [Dr. Barnett] open about his family and kids and inquires about our backgrounds which makes him incredibly personable, but he's a professional, and will get back to the business of discussing your game plan quickly while always taking the time to answer all of our questions...We were an unexplained case of infertility, so considering that, Dr. B wanted to only try 2 attempts at IUI starting with a conservative approach to stimulation drugs (Follistim and Clomid) for round 1, and a higher dosage for round 2. The plan was that if the IUI's didn't work, to not waste our time and money and shoot straight for IVF with a fresh transfer. First 2 IUI's were unsuccessful. Did the IVF with fresh transfer. Worked like a charm.
Amanda Wankovsky and Mallory Jackson [nurses at Dallas IVF] were my dream team! Their enthusiasm for our case was sincerely appreciated, and their availability for all of my questions, requests, and needs was always on hand. They made the (sometimes) long-winded tutorials fun when I needed to learn about the meds, and when they had to call with bad news their compassion was incredible. Though when they had our good news, their excitement was amazing!! I loved having them in my corner! Stacy from Sono was also absolutely wonderful, FANTASTIC at her craft, and completely professional. And I loved the older blood lady too, though I can't remember her name! She's so great at what she does... makes you feel so comfortable and NEVER misses. Sometimes I could hardly feel it when she hit the vein. An all around AMAZING staff.
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Brian Barnett at Dallas IVF?
I remember upon first meeting Dr. B that his confidence was calming. He's incredibly knowledgeable about the fertility process, roadblocks, and options, and he was thorough when trying to figure out our fertility issues. He's straight forward and to the point, yet takes the time to get to know you which I'm all about... it's a nice balance between a realist and a coddler, if you will. It was always a pleasure meeting with him.
What's one piece of advice would you give a prospective patient of Brian Barnett at Dallas IVF?
Be prepared with your questions and don't be afraid to keep on asking them - he's a busy doc, but he'll give you the time if you need it.
During treatment, were you treated like a number or a human with Brian Barnett at Dallas IVF?
Loved every meeting with Dr. B in that I'm a fan of a doc who is direct and not too much of a hand-holder. He's open about his family and kids and inquires about our backgrounds which makes him incredibly personable, but he's a professional, and will get back to the business of discussing your game plan quickly while always taking the time to answer all of our questions.
Describe the protocols Brian Barnett used in your cycles at Dallas IVF and their degree of success.
We were an unexplained case of infertility, so considering that, Dr. B wanted to only try 2 attempts at IUI starting with a conservative approach to stimulation drugs (Follistim and Clomid) for round 1, and a higher dosage for round 2. The plan was that if the IUI's didn't work, to not waste our time and money and shoot straight for IVF with a fresh transfer. First 2 IUI's were unsuccessful. Did the IVF with fresh transfer. Worked like a charm.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Amanda Wankovsky)
Amanda Wankovsky and Mallory Jackson were my dream team! Their enthusiasm for our case was sincerely appreciated, and their availability for all of my questions, requests, and needs was always on hand. They made the (sometimes) long-winded tutorials fun when I needed to learn about the meds, and when they had to call with bad news their compassion was incredible. Though when they had our good news, their excitement was amazing!! I loved having them in my corner! Stacy from Sono was also absolutely wonderful, FANTASTIC at her craft, and completely professional. And I loved the older blood lady too, though I can't remember her name! She's so great at what she does... makes you feel so comfortable and NEVER misses. Sometimes I could hardly feel it when she hit the vein. An all around AMAZING staff.
Describe your experience with Dallas IVF.
Dallas IVF Frisco has a super convenient location, was incredibly clean, offerred lots of reading options in the lobby, and worked like a well-oiled machine. I did wish they had a Keurig in the lobby for some hot tea (or naughty coffee) - already told Dr. Ku that recommendation ;-)
Describe the costs associated with your care under Brian Barnett at Dallas IVF.
Our insurance didn't cover much of anything, so we had to pay out of pocket.
Describe Brian Barnett's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Considering my age and a consultation with the embryologist (and my fearlessness of twins as I'm a twin and love being one) we went with 2 embryos for transfer.
10
Doctor
Brian Barnett
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
I truly cannot say enough good things about Dr. Havemann. We received our diagnosis of poor egg quality from her and even though those were not the results we were hoping for I still loved meeting with her every time...even when we received such devastating news. She is equally personable and professional.... We planned to do a freeze all cycle for IVF. When my follicles were not responding as hoped she changed dosage of medications, etc.
They [Dallas IVF] are busy but even so I usually did not have to wait too long. When I needed an appointment they were always able to squeeze me in when needed. They worked around my working schedule as much as possible... Each procedure was "a la carte" here instead of being a pre-packaged payment for all services. This ended up being a better deal for us. The cost of a full IVF cycle was a slightly more pricey than my previous clinic but WELL worth it.
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
How was your experience with Dara Havemann at Dallas IVF?
I truly cannot say enough good things about Dr. Havemann. We received our diagnosis of poor egg quality from her and even though those were not the results we were hoping for I still loved meeting with her every time...even when we received such devastating news. She is equally personable and professional. She follows through on everything she says 100%. I did not feel like a number there at ALL as I did at the other fertility clinic I used in the past.
What's one piece of advice would you give a prospective patient of Dara Havemann at Dallas IVF?
Go see her immediately...you will not regret it at all...she is wonderful!
During treatment, were you treated like a number or a human with Dara Havemann at Dallas IVF?
Dr. Havemann is so caring but yet also extremely professional. Having seen another fertility doctor before Dr. Havemann helped me realize what a treasure she is!
Describe the protocols Dara Havemann used in your cycles at Dallas IVF and their degree of success.
We planned to do a freeze all cycle for IVF. When my follicles were not responding as hoped she changed dosage of medications, etc. She kept me extremely informed throughout the whole process. I only was able to retrieve 4 eggs (later diagnosed with low egg count and poor egg quality), 3 fertilized, but none made it past day 5. She personally called me to discuss this as well as a follow up appointment where she delivered the worst news I have up to this point received in the best way possible.
Describe your experience with the nursing staff.
They were all very nice and caring.
Describe your experience with Dallas IVF.
They are busy but even so I usually did not have to wait too long. When I needed an appointment they were always able to squeeze me in when needed. They worked around my working schedule as much as possible and were much more accommodating than my previous fertility clinic.
Describe the costs associated with your care under Dara Havemann at Dallas IVF.
Each procedure was "a la carte" here instead of being a pre-packaged payment for all services. This ended up being a better deal for us. The cost of a full IVF cycle was a slightly more pricey than my previous clinic but WELL worth it.
10
Doctor
Dara Havemann
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
10
10
Dr. Mucowski met with me at each visit. ... She is extremely good at explaining the process step by step. She does not use a one protocol for all process. She allow your body to make the schedule not place you on a clinical rotation. She is well organized and on time. She personally greet you as a patient in the waiting room. She is a take charge type of doctor and make very well throughout decisions explaining all risk and benefits.
There is virtually no wait at the clinic [Dallas IVF]. There are multiple offices to choose from. The clinic have their own lab that's accredited and exceeds standards. The clinic is clean and welcoming. The waiting room is small but fine because they do not over book and it discourage patients from bringing so many other people. The equipment is up to date. ... All patients were scheduled for a financial consult. Prices generally went down and not up which is always a plus. They always found ways to save us money.
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
10
10
How was your experience with Sara Mucowski at Dallas IVF?
She is extremely good at explaining the process step by step. She does not use a one protocol for all process. She allow your body to make the schedule not place you on a clinical rotation. She is well organized and on time. She personally greet you as a patient in the waiting room. She is a take charge type of doctor and make very well throughout decisions explaining all risk and benefits.
What's one piece of advice would you give a prospective patient of Sara Mucowski at Dallas IVF?
Relax ask as many questions as you need to and obsorbe all of the information she has to offer.
During treatment, were you treated like a number or a human with Sara Mucowski at Dallas IVF?
Dr. Mucowski met with me at each visit. She wrote hand written notes including hand drawn diagrams. She took time to understand and explain our condition. We were not new to IVF but there had been a 7 year difference between our first cycle and current cycle. she provided updated research and was very encouraging throughout the process. She remembers details and even make her own follow up calls.
Describe the protocols Sara Mucowski used in your cycles at Dallas IVF and their degree of success.
Baseline ultrasound, blood work, genetic screening, infectious disease testing, semen analysis, apply for medication discounts, schedule medication teach, trial embryo transfer, and follow up for treatment plan. The treatment plan included follical stimulating hormone injections including menopur and Follistim. Ganirelix was added later to prevent premature ovulation. The protocol also used a double trigger Lupton shot and freeze all protocol.
Describe your experience with the nursing staff.
Everyone works well together.
Describe your experience with Dallas IVF.
There is virtually no wait at the clinic. There are multiple offices to choose from. The clinic have their own lab that's accredited and exceeds standards. The clinic is clean and welcoming. The waiting room is small but fine because they do not over book and it discourage patients from bringing so many other people. The equipment is up to date.
Describe the costs associated with your care under Sara Mucowski at Dallas IVF.
All patients were scheduled for a financial consult. Prices generally went down and not up which is always a plus. They always found ways to save us money.
Describe Sara Mucowski's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
I would have perfered multiple embryo transferred. I do trust her judgement and understand that there were risk.
10
Doctor
Sara Mucowski
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
29 - 31
Treated
2016 - 2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
PCOS
10
9
Dr. Ku is extremely compassionate in what he does....he still makes the time to contact his patients and see how they are doing with receiving bad news....Dr. Ku goes over every factor in detail and explains every step. He wants us to ask questions so that he addresses our concerns we have. He does not speak in medical terms that we would not be able to understand...Dr/ Ku is very patient in answering every question, no matter how insignificant it may mean.
The clinic [Dallas IVF ] is warm, not cold in a sense that you feel uncomfortable when waiting to be roomed. The front office are warm and welcoming. The back office nurses are always helpful and kid when working with the patient. Always received calls asap when getting lab work done. The clinic does not hassle you from a financial point of view. They are very considerate and work with you when it comes to the financial part of it. I can not think of any weaknesses the clinic has.
Age
29 - 31
Treated
2016 - 2018
Success with this Doc
No
Race
Middle Eastern
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
PCOS
10
9
How was your experience with Lowell Ku at Dallas IVF?
Meeting Dr. Ku for an initial consult was a very great experience. When waiting in front lobby area. Dr. Ku is the one who gets you to his office, not the MA's. That in itself is very personable. Dr. Ku goes over every factor in detail and explains every step. He wants us to ask questions so that he addresses our concerns we have. He does not speak in medical terms that we would not be able to understand. When both of my IUI cycles came back to be unsuccessful, I would receive a call from him personally to voice his sadness with us. Each time he would ask if there was anything he could do to help me grieve the loss.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
That they do not need to hesitate in asking many questions. Dr/ Ku is very patient in answering every question, no matter how insignificant it may mean.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku is extremely compassionate in what he does. He explained that him and his wife also struggled with infertility and have had kids through IVF. When receiving negative results from the nurse, he still makes the time to contact his patients and see how they are doing with receiving bad news.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
I was taking a mix of Clomid and Letrozole along with low doses of Follistim injections. The reson I was put on this cocktail of meds was due to my PCOS. I have a very large number of eggs to each ovary and Dr. Ku did not want to cause OHSS if taking too may injections. At each visit, he would adjust med/injection intake to make sure treatment did not cause OHSS.
Describe your experience with the nursing staff.
All of the nurses were very kind and helpful. They always explained things as they worked. They were patient in answering all of the questions I had.
Describe your experience with Dallas IVF.
The clinic is warm, not cold in a sense that you feel uncomfortable when waiting to be roomed. The front office are warm and welcoming. The back office nurses are always helpful and kid when working with the patient. Always received calls asap when getting lab work done. The clinic does not hassle you from a financial point of view. They are very considerate and work with you when it comes to the financial part of it. I can not think of any weaknesses the clinic has.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
My insurance did not cover anything fertility related. For each IUI cycle, including ultrasounds and lab work, I paid roughly around $1k each time. This is not including the medications.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Have not done IVF with Dr. Ku as of yet due to financial reasons.
What specific things went wrong at Dallas IVF?
  • Failed to call in prescriptions to pharmacy
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss
10
10
Dr Ku is very sensitive with my feelings. He was very compassionate...He always make sure that I am comfortable with all the decisions with my treatment...He knows the financial burden and how stressful dealing with infertility....Dr ku suggested we do IVF so we can choose the quality of the embryo...He was always honest and very supportive with all our decisions. He is very soft-spoken and he will explain everything clearly. He never rush our meetings.
Everybody is nice and knowledgeable in that clinic [Dallas IVF]....If they cannot reach me by phone since my phone is always in silent if I’m working they would reach out to me by email... I felt like I have a team who got my back in that clinic. They are always pleasant everytime I come for my appt. The cashier and the person who does the appointment scheduling is very accommodating...My primary nurse Mary is very good in explaining all the details of my treatment with me.
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
Yes
Race
South Asian
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss
10
10
How was your experience with Lowell Ku at Dallas IVF?
Dr Ku is the perfect Reproductive Endocrinologist for me. He fully understands all the emotions you are going through since he experienced infertility himself. He knows the financial burden and how stressful dealing with infertility. He made our journey more bearable for us. He was always honest and very supportive with all our decisions. He is very soft-spoken and he will explain everything clearly. He never rush our meetings.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
You will never regret choosing Dr Ku as your Reproductive Endocrinologist.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr Ku is very sensitive with my feelings. He was very compassionate. He knows that that we drive 6hrs total (back and forth) just to see him. He did make sure that he saw me even though I was late with my appointment. He always make sure that I am comfortable with all the decisions with my treatment.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
We did the Follistism and Clomid combination. Since I can get pregnant but had miscarriage 3x we opted for IUI. First IUI was negative probably due to just having 1 egg and small amount of sperm on our 1st cycle. 2nd IUI we got pregnant but miscarriage at 8wks. Probably due to genetics/chromosomal. So Dr ku suggested we do IVF so we can choose the quality of the embryo.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Mary)
My primary nurse Mary is very good in explaining all the details of my treatment with me. She would email me all my lab request if I cannot make it to their clinic and just have it done closer to my residence. My Sono nurse is so knowledgeable. She is always honest with me. She would explain everything that she was seeing in the Sono. She cheered with me when I had good numbers of follicles and felt sad when we did not find any fetal heart beat. I felt like I have a team who got my back in that clinic. They are always pleasant everytime I come for my appt. The cashier and the person who does the appointment scheduling is very accommodating.
Describe your experience with Dallas IVF.
Everybody is nice and knowledgeable in that clinic. They ff-up all the time. If they cannot reach me by phone since my phone is always in silent if I’m working they would reach out to me by email. I don’t see any weaknesses.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
As with any other Fertility Clinic it’s expensive and my insurance will only cover for lab tests. It is financially draining. But they do offer some financing.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
We have not talk about embryo transfer since we only did IUI.
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
28
Treated
2018
Success with this Doc
Yes
Treatment
7 IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS
10
10
Dr. Ku is hands down the most amazing doctor I have ever had in my life. His bedside manner is unmatched and I feel like I am his ONLY patient when I am with him. His attention to detail and ability to explain procedures and next steps is phenomenal.... We tried a number of different combinations, specifically to avoid another miscarriage as I am a recurrent loss patient. What is working for us so far is Follistim injections paired with Letrozole for 7-10 days, Ovidrel trigger shot, IUI. Two days following IUI I begin a Lovenox i jections, Prednisone (steroid), and Progesterone in oil injections.
The only weakness I can think of is that sometimes the wait is a little longer than expected but the clinic [Dallas IVF] makes up for it ten fold with their bedside manner! From the moment you are greeted to the moment you check out, you feel encouraged, supported and cared for.... They answered all questions with kindness and patience.... Dr. Ku is hands down the most amazing doctor I have ever had in my life. His bedside manner is unmatched and I feel like I am his ONLY patient when I am with him.
Age
28
Treated
2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS
10
10
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku is the only doctor that has ever given my husband and I a sense of hope. Even in the midst of our miscarriages he was patient but encouraging us to not give up. He changed the course of action to one that was exactly what we needed and we will never be able to thank him enough. He is literally a God send.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Be prepared to leave every single appointment feeling like his one and only patient. You will feel listened to, dignified, informed and respected.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku is hands down the most amazing doctor I have ever had in my life. His bedside manner is unmatched and I feel like I am his ONLY patient when I am with him. His attention to detail and ability to explain procedures and next steps is phenomenal.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
We tried a number of different combinations, specifically to avoid another miscarriage as I am a recurrent loss patient. What is working for us so far is Follistim injections paired with Letrozole for 7-10 days, Ovidrel trigger shot, IUI. Two days following IUI I begin a Lovenox i jections, Prednisone (steroid), and Progesterone in oil injections. I also take a prenatal, Baby aspirin and pure Folate.
Describe your experience with the nursing staff.
Phenomenal! They answered all questions with kindness and patience.
Describe your experience with Dallas IVF.
The only weakness I can think of is that sometimes the wait is a little longer than expected but the clinic makes up for it ten fold with their bedside manner! From the moment you are greeted to the moment you check out, you feel encouraged, supported and cared for.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Because we did so many medicated IUI’s with injectables and extensive genetic testing on both myself and my husband, we have spent about $40k.
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
34
Treated
2018
Success with this Doc
Yes
Treatment
Diagnosis
Male Factor
10
10
the hyper stimulation of the ovaries caused some major bloat....like 6 months pregnant bloat. Egg retrieval was quick and we retrieved 22 eggs in total, 10 fertilized via ICSI, 6 turned into viable embryos, and 4 passed pgs testing [protocol with Dr. Lowell Ku]...recommends single embryo transfers if possible as twins often lead to high risk pregnancies. But different factors could change decision based on quality and number of embryos... has such a great attitude. From our first meeting it really felt that he was genuinely excited for our journey. He was very optimistic, but definitely set expectations. His attitude was infectious and we were always happy to see Dr. Ku.
The nursing staff[at Dallas IVF] was great. They provided a lot of hands on education for administering the shots, and explained our numbers throughout the process...Sonograms $1,380.00 Retrieval $12,900.00 Anesthesia $525.00 Gen Testing $1,350.00 ICSI $2,700.00 Transfer $3,700.00 Drugs $5,000.00...They are very organized, prompt, clean and friendly. The Surgical side was also very well ran and organized. We felt in very good hands. From the medical staff to the billing department, we don't have any negatives to list.
Age
34
Treated
2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Male Factor
10
10
How was your experience with Lowell Ku at Dallas IVF?
Dr Ku was overall extremely helpful in educating us throughout the process as well as keeping up a great attitude during a very stressful time for us. Not only that, but he gave us his personal cell phone number to text or call him for any questions that popped up. We aren't people who like to bug people off the clock, but we did text him a couple times and he responded right away and took care of us. He was all you can ask for in an IVF doctor.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Just Trust in Dr. Ku and feed off his energy. He knows what you are going through since he went through IVF for both of his children.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr Ku has such a great attitude. From our first meeting it really felt that he was genuinely excited for our journey. He was very optimistic, but definitely set expectations. His attitude was infectious and we were always happy to see Dr. Ku.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
We started 10 days of birth control shortly after the begging of the cycle. A couple sonograms were performed after bleeding subsided in order to check the overlies. Once cleared, we started hormone injections (gonodotrphin). Several more sonograms were performed to check follicle/egg growth. Then a trigger shot was injected leading up to retrieval day. Note, the hyper stimulation of the ovaries caused some major bloat....like 6 months pregnant bloat. Egg retrieval was quick and we retrieved 22 eggs in total, 10 fertilized via ICSI, 6 turned into viable embryos, and 4 passed pgs testing.
Describe your experience with the nursing staff.
The nursing staff was great. They provided a lot of hands on education for administering the shots, and explained our numbers throughout the process.
Describe your experience with Dallas IVF.
Overall Frisco IVF was awesome. They are very organized, prompt, clean and friendly. The Surgical side was also very well ran and organized. We felt in very good hands. From the medical staff to the billing department, we don't have any negatives to list.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Sonograms $1,380.00 Retrieval $12,900.00 Anesthesia $525.00 Gen Testing $1,350.00 ICSI $2,700.00 Transfer $3,700.00 Drugs $5,000.00
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Dr. Ku recommends single embryo transfers if possible as twins often lead to high risk pregnancies. But different factors could change decision based on quality and number of embryos
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
39
Treated
2018
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Unexplained
10
10
In our initial consultation he repeated my concerns back to me and then said how we would address them. Dr Ku even typed it up in front of me and printed it to take home with us as a reference of what we discussed and the plan. He also asked us about timing of transfer that would make it best case scenario with our schedules. Since I would have to have a cerclage and bed rest with my next pregnancy Dr Ku wanted to make sure we would be able to travel for the holidays in the first 12 weeks of pregnancy before bed rest.
I have been in and out of a lot of offices in the last 8 years and I would say that Dr Ku's office [Dallas IVF- Frisco] ticks all the important boxes. Treating patients like individual with unique concerns, operating an efficient office with the patient in mind like scheduling varying tests and procedures consecutively the same day and always making next steps clear. Having the patient be an active participant in their treatment plan
Age
39
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
5th of 5 Docs
Treatment
2 IVF
Diagnosis
Unexplained
10
10
How was your experience with Lowell Ku at Dallas IVF?
I feel Dr Ku is very knowledgeable in his field and understands the pros and cons of each treatment or protocol. Dr Ku explains procedures through a mixture of verbal, hand drawn pictures, and written documentation to reinforce the information to the patient. He listens to your concerns and repeats them back to the you to confirm patient and doctor are on the same page. Most importantly I feel what Dr Ku brings to the table that other doctors in the field don't, is patient peace of mind. He listens to his patients and then uses all his tools in his medical tool box to meet those patients needs. Too often for women experiencing infertility, it is the other way around. We are told from doctors that there is only one path and to just adhere to his path and we will be successful. I feel Dr Ku's success comes from the level of confidence and peace of mind that he brings his patients. A happy relaxed patient has better outcomes.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
I would say lay out all your concerns and thoughts out for Dr Ku, he is excellent and interpreting and extrapolating and then turning that into a plan of action. He is also great at working with budgets so don't be afraid to mention that cost is a concern and he will explain the different paths and cost and let you make the decision.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
In our initial consultation he repeated my concerns back to me and then said how we would address them. Dr Ku even typed it up in front of me and printed it to take home with us as a reference of what we discussed and the plan. He also asked us about timing of transfer that would make it best case scenario with our schedules. Since I would have to have a cerclage and bed rest with my next pregnancy Dr Ku wanted to make sure we would be able to travel for the holidays in the first 12 weeks of pregnancy before bed rest. My husband even stated that in 8 years of trying he has never seen a doctor that repeated our concerns back to us and that was so deliberate and thoughtful in the planning. Dr Ku also explains the challenges and likelihood of success, I felt it prepared us for failures. Other doctors in our past have made wild claims of promising a baby and then failed to even get me pregnant. Dr Ku has a very warm bedside manner which isn't as important to me as some other of his qualities, but when you are weary from trying and all the procedures and hormones it is nice to have a soft tone and positive attitude coming from your doctor.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
Still in progress.
Describe your experience with the nursing staff.
The nursing staff was segmented but I felt I always knew who I went to for protocol, procedures, sonos, bloodwork and scheduling. They are also good about handing off to the next step person. While in office I was escorted between lab, sono, procedure room, and consult room. The nurses were friendly and great about explaining what they were doing, why, and the next step.
Describe your experience with Dallas IVF.
I have been in and out of a lot of offices in the last 8 years and I would say that Dr Ku's office ticks all the important boxes. Treating patients like individual with unique concerns, operating an efficient office with the patient in mind like scheduling varying tests and procedures consecutively the same day and always making next steps clear. Having the patient be an active participant in their treatment plan.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Still ongoing but costs for a transfer were given up front at 3700 to 4300. That is not including the HSC and Hysteroscopy which our insurance mostly covered so it was only about 500 out of pocket with office visits and prescriptions.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Unfortunately our insurance dictated the eSET protocol, so we did not have an option to discuss.
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
27
Treated
2018
Success with this Doc
?
Treatment
7 IUI
Diagnosis
10
10
She [Dr. Dara Havemann] was really thorough in what she explained. Our options, how things were going to go. But also wanted our opinion. She made she we were on the same page and was also excited for us to get going. She was sensitive and said she was sorry we were going through this. But was also very positive. We are doing embryo adoption and told us exactly how it was going to look. No questions. Talking to her didn’t feel clinical, but rather like I was meeting with someone who WANTED to help us. She doesn’t like to mess around and was willing to wait a few months until things were perfect.
The clinic [Dallas IVF-McKinney] is very homey feeling. The waiting room is quiet and calming. The front desk was welcoming. I was quick to get back for my procedure. Each room had a seperate room for changing which I found nice. Everything felt up to date and warm.... They [the nursing staff] seemed really nice and down to earth. Haven’t interacted with them much. But they were nice.
Age
27
Treated
2018
Success with this Doc
?
Race
Native American, Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
5th of 5 Docs
Treatment
7 IUI
Diagnosis
10
10
How was your experience with Dara Havemann at Dallas IVF?
She was really thorough in what she explained. Our options, how things were going to go. But also wanted our opinion. She made she we were on the same page and was also excited for us to get going. She was sensitive and said she was sorry we were going through this. But was also very positive. We are doing embryo adoption and told us exactly how it was going to look. No questions. Talking to her didn’t feel clinical, but rather like I was meeting with someone who WANTED to help us. She doesn’t like to mess around and was willing to wait a few months until things were perfect.
What's one piece of advice would you give a prospective patient of Dara Havemann at Dallas IVF?
She understands what infertility is like. She is sympathetic and down to business. She knows that people are done waiting and want to get moving. Go in with an open mind. She has such good information that I trusted her immediately and was willing to do whatever she recommended.
During treatment, were you treated like a number or a human with Dara Havemann at Dallas IVF?
She sat and listened to me. Was very sympathetic but also down to the point. She her self had infertility so she gets it.
Describe the protocols Dara Havemann used in your cycles at Dallas IVF and their degree of success.
We started with provera everyday for 10 days. This was to start my cycle. We then did 2 weeks of estrogen to help prevent ovulation and thicken the uterine lining. After that we did progesterone shots everyday until 14 weeks pregnant. So far the provera has worked. Getting ready to start the estrogen.
Describe your experience with the nursing staff.
They seemed really nice and down to earth. Haven’t interacted with them much. But they were nice.
Describe your experience with Dallas IVF.
The clinic is very homey feeling. The waiting room is quiet and calming. The front desk was welcoming. I was quick to get back for my procedure. Each room had a seperate room for changing which I found nice. Everything felt up to date and warm.
Describe the costs associated with your care under Dara Havemann at Dallas IVF.
It was a little more than expected, but at this point we were just happy to have someone who listened to us. Over all we spent about $3700 per cycle.
Describe Dara Havemann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
She is willing to transfer 2 embryos and was informative of the risks. She made sure we understood them and what that meant for multiple babies.
10
Doctor
Dara Havemann
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
6
Age
41
Treated
2017
Success with this Doc
No
Treatment
1 IUI
Diagnosis
6
6
He [Dr. Brian Barnett] looked over all of my medical history and expressed what he thought was the next steps in moving forward which basically I felt like was putting me on the back burner. My accomplishments with weight loss seem to never be enough and as someone who is going to be 42 I feel like I don't have time to wait. But that didn't seem to matter. The doctor was thorough and organized and is well knowlegable in his area of expertise. But when it came to my specific needs, I felt like I wasn't heard.
We have embryos that were donated to us stored at this clinic [Dallas IVF] and we were not informed that our storage fee was past due by 6 months and so we are making payments to get it paid and will have to pay the yearly storage fee again in 6 months which I don't think is right for us to have to do. Also I was informed that I can not have any consults with the doctor until our storage fee is paid so I'm working with my obgyn until we are caught up.
Age
41
Treated
2017
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IUI
Diagnosis
6
6
How was your experience with Brian Barnett at Dallas IVF?
We only had a phone consult as I live in Ohio and his office is in TX. He looked over all of my medical history and expressed what he thought was the next steps in moving forward which basically I felt like was putting me on the back burner. My accomplishments with weight loss seem to never be enough and as someone who is going to be 42 I feel like I don't have time to wait. But that didn't seem to matter. The doctor was thorough and organized and is well knowlegable in his area of expertise. But when it came to my specific needs, I felt like I wasn't heard.
What's one piece of advice would you give a prospective patient of Brian Barnett at Dallas IVF?
Make sure you have all questions and concerns written down and don't be afraid to express them.
During treatment, were you treated like a number or a human with Brian Barnett at Dallas IVF?
The consult was rushed and I felt like my accomplishments and voice was considered or heard.
Describe the protocols Brian Barnett used in your cycles at Dallas IVF and their degree of success.
The only protocol that we are doing now is weightloss and maintaining that I have a cycle every month. We set up a treatment plan for other testing to be done before we start cycling for transfer.
Describe your experience with the nursing staff.
I spoke with a nurse over the phone and received the treatment plan via email. The staff appears to be organized and timely with getting out info.
Describe your experience with Dallas IVF.
As I live out of state from this clinic, I can't give a full opinion of this clinic. But from the little that I have experienced I believe this clinic to be orderly and timely with patient info and receiving information from previous doctors.
Describe the costs associated with your care under Brian Barnett at Dallas IVF.
I had to pay 100.00 out of pocket for the phone consult and was informed that the thaw and transfer would cost 3700.00 not including meds and several tests leading up to transfer.
Describe Brian Barnett's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
I don't know how many embryos this doctor would transfer at once but I'm not opposed to multiple embryo transfer at once.
What specific things went wrong at Dallas IVF?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
6
Doctor
Brian Barnett
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
41 - 42
Treated
2016 - 2017
Success with this Doc
No
Treatment
3 IUI, Donor Sperm
Diagnosis
Male Factor, PCOS
8
8
Dr. Mukowski was very nice and I liked that she was willing to let us try IUI instead of throwing a lot of statistics at us. She was always very positive. My husband felt that although she was nice that she was somewhat distant after our initial consultation which bothered him a little but to me it didn’t matter since she still provided good care.... I can’t say I wasn’t a little disappointed when I didn’t hear from her after negative pregnancy tests but that isn’t the way most practices run so it wasn’t something I would of held against her.
Strengths were that everyone there [Dallas IVF] was very nice and professional and competent. I would have like it however if we had an ultrasound on the day of the IUI to see how many follicals there actually were.... Each cycle included 2 ultrasounds, Estrogen level, consultation and IUI and came out to be about $1100 not including donor sperm and meds which I purchased elsewhere.... They were very friendly, informative, and always responded to my emails very quickly.
Age
41 - 42
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, Donor Sperm
Diagnosis
Male Factor, PCOS
8
8
How was your experience with Sara Mucowski at Dallas IVF?
She has a pleasant personality and I didn’t have any issues with her. She was always very positive when I went for my ultrasounds and insemination. I can’t say I wasn’t a little disappointed when I didn’t hear from her after negative pregnancy tests but that isn’t the way most practices run so it wasn’t something I would of held against her.
What's one piece of advice would you give a prospective patient of Sara Mucowski at Dallas IVF?
After a failed cycle be sure to ask for direction on what to do next so that your not left hanging.
During treatment, were you treated like a number or a human with Sara Mucowski at Dallas IVF?
Dr. Mukowski was very nice and I liked that she was willing to let us try IUI instead of throwing a lot of statistics at us. She was always very positive. My husband felt that although she was nice that she was somewhat distant after our initial consultation which bothered him a little but to me it didn’t matter since she still provided good care. All in all she is a good competent doctor with an AWESOME and very personable nursing staff that always get back with you very quickly. I would recommend her.
Describe the protocols Sara Mucowski used in your cycles at Dallas IVF and their degree of success.
First IUI cycle was clomid only for a few days and only produced one follicle. The second cycle I took follistim and clomid and ended up with 3-6 follicles and no pregnancy. Third attempt also used clomid and follistim-same protocol as second cycle except I ended up triggering 48 hrs before IUI instead of 36hrs (I did this on my own not per orders). I had 3 large follicals on the ultrasound 2 days prior to the IUI. I had a faint positive urine pregnancy test and some pregnancy symptoms starting about 4 days before my period was due but on the 14th day post IUI, urine hcg was negative and serum hcg was only slightly elevated to show positive but was back down to zero two days later instead of doubling.
Describe your experience with the nursing staff.
They were very friendly, informative, and always responded to my emails very quickly.
Describe your experience with Dallas IVF.
Strengths were that everyone there was very nice and professional and competent. I would have like it however if we had an ultrasound on the day of the IUI to see how many follicals there actually were.
Describe the costs associated with your care under Sara Mucowski at Dallas IVF.
Each cycle included 2 ultrasounds, Estrogen level, consultation and IUI and came out to be about $1100 not including donor sperm and meds which I purchased elsewhere.
8
Doctor
Sara Mucowski
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
27 - 31
Treated
2013 - 2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
10
10
We started my IVF cycle [with Dr. Lowell Ku] with birth control for 10 days then added Lupron. Then he added Menopur and Follistim. We actually triggered 2 days early because I responded so well. We retrieved 38 eggs, 35 were mature, 25 fertilized, and we ended with 12 embryos. We did a fresh transfer of 1 AA embryo that resulted in our daughter born in July 2014. We did a frozen transfer of 1 embryo in June of 201 which resulted in our son born in March 2016.
The clinic [Dallas IVF] isn't the best about calling back, answer the nursing line, etc, but I didn't care because Dr. Ku is amazing and he is worth all of it. If I ever didn't get the answer I was looking for I was able to text/call Dr. Ku and I always got the answer I needed.... I went in for blood work one time and some how my blood sample never made it to the lab. I had to go in again for another blood test. Not a big deal in the end.
Age
27 - 31
Treated
2013 - 2017
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
10
10
How was your experience with Lowell Ku at Dallas IVF?
I cannot say enough amazing things about Dr. Ku. He is the most caring doctor I have ever met. Knowledgeable, trustworthy, warm, and truly loves his patients. He does everything he can to get the outcome wanted.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
If bedside manner is important to you, Dr. Ku is your doctor. Not only does he have good bedside manner, but his knowledge of infertility is amazing! He has gone through IVF himself with his wife to have their children so he gets what we were going through on the emotional side of it too.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
His bedside manner was amazing. He made sure I understood what was going on and was always available to talk if I needed any explanation. He even gave me his cell number to text or call if I ever needed him. Even after having 3 children and not in treatment right now he texted me when our third was born to congratulate us. Such an amazing man that loves his patients!
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
We started my IVF cycle with birth control for 10 days then added Lupron. Then he added Menopur and Follistim. We actually triggered 2 days early because I responded so well. We retrieved 38 eggs, 35 were mature, 25 fertilized, and we ended with 12 embryos. We did a fresh transfer of 1 AA embryo that resulted in our daughter born in July 2014. We did a frozen transfer of 1 embryo in June of 201 which resulted in our son born in March 2016.
Describe your experience with the nursing staff.
With my first transfer in 2014 I loved the nursing staff. Joan (who is no longer there) was amazing. She was with me through the entire transfer. She always was the one that called with news and I loved that I had her through the process. With my son's transfer in 2016 the staff had changed and wasn't as good. I didn't have that connection with 1 nurse like before and most of the time when I called the nurses line I couldn't get anyone to answer. I would ask questions about things that Dr. Ku and I talked about and they either weren't sure or their answer was opposite of what Dr. Ku and I talked out.
Describe your experience with Dallas IVF.
Dr. Ku is worth it. No matter what I encountered. The clinic isn't the best about calling back, answer the nursing line, etc, but I didn't care because Dr. Ku is amazing and he is worth all of it. If I ever didn't get the answer I was looking for I was able to text/call Dr. Ku and I always got the answer I needed.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
We paid around $16,000 for our IVF/ICSI fresh transfer in 2014 and $3200 for a frozen transfer in 2016.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
When deciding for our first transfer he recommended 1 embryo due to the fact that it was an AA embryo. I was very nervous because I wanted to highest chance of a baby. He was confident it would take and he promised if it didn't we would do 2 embryos the next transfer. He said their mission was to get me pregnant, stay pregnant, and bring a baby home. Not just to get me pregnant by any means necessary even if that meant multiples. The transfer worked and I had my daughter in July 2014.
What specific things went wrong at Dallas IVF?
  • Provided conflicting information
  • Lost or damaged samples
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32 - 36
Treated
2013 - 2017
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage
10
10
I could not have had a better experience as a patient with Dr Ku. I didn't achieve pregnancy but, he told me that what we were trying was not likely to work and that I should move on to donor eggs. I didn't want to and respected my decision though, after two failed injectable IUIs he said that he could no longer take my money for treatment that wasn't going to get me pregnant. I respected his candidness...He said I needed IVF for high FSH and very low AMH (17 and less than 0.01).
I think that they [Dallas IVF] are a great clinic...I have not run into any weaknesses thus far.... Their costs were higher than I would pay elsewhere but I also felt like the level of care exceeded my expectations....[nursing staff] Always kind and caring. I didn't have much interaction with them though...I think that new patients would be in good hands at Dallas IVF....He [Dr. Ku] is a very kind, caring doctor. He lets you participate in your treatment options and talks to you like a best friend. When he has bad news to give you, you can hear that he is genuinely sad to tell it to you.
Age
32 - 36
Treated
2013 - 2017
Success with this Doc
No
Race
European
Income
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage
10
10
How was your experience with Lowell Ku at Dallas IVF?
I could not have had a better experience as a patient with Dr Ku. I didn't achieve pregnancy but, he told me that what we were trying was not likely to work and that I should move on to donor eggs. I didn't want to and respected my decision though, after two failed injectable IUIs he said that he could no longer take my money for treatment that wasn't going to get me pregnant. I respected his candidness.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Just go to him, you won't regret it. I've recommend him to many people.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
He is a very kind, caring doctor. He lets you participate in your treatment options and talks to you like a best friend. When he has bad news to give you, you can hear that he is genuinely sad to tell it to you. He really walks right beside you before, during and after treatment.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
I started with Clomid cycles, my choice. He said I needed IVF for high FSH and very low AMH (17 and less than 0.01). After a few months of nothing happening, I did my first IUI with Clomid. I made one follicle and Dr. Ku cancelled the cycle as it was unlikely to result in a pregnancy. I did a second IUI with injectable medication and again made one follicle, I chose to proceed with the IUI. Again, nothing. I took some time off and did a few Femera cycles with no results. I decided to move on to donor eggs but have not moved forward on that. Then my husband and I decided to move child-less, for now.
Describe your experience with the nursing staff.
Always kind and caring. I didn't have much interaction with them though.
Describe your experience with Dallas IVF.
I think that they are a great clinic and I recommend them to everyone I meet who might have trouble conceiving. I have not run into any weaknesses thus far. I think that new patients would be in good hands at Dallas IVF.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
I felt like I was going to one if the top rated Dr.s and I paid a price for that. Their costs were higher than I would pay elsewhere but I also felt like the level of care exceeded my expectations.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
I believe that he prefers single embryo transfers but is open to double.
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
7 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS, Tubal Blockage
10
10
Dr. Mucowski is straight forward and to the point. She does not beat around the bush. She will give you the facts and you can take them or leave them. She has a quiet demeanor but you can tell she is processing and planning in her head. She has been down this road with her own egg retrieval so she understands your concerns and complaints. Don't be discouraged by her quiet nature...Dr. Mucowski listened and was willing to work with me. She knew my fears and concerns as she was my 3rd RE to see for my issues. She was amazing. Very quiet demeanor, but so very smart!
The clinic [Dallas IVF] is great. The one thing that upset me the most was a day before my FET, I was called by the Dallas IVF billing office and told the price of my FET had gone up to $5000. I was livid as the contract I had signed for my FET was for $3200. I had already paid in full for my procedure so I was happy and content and ready to move forward! But this call literally nearly ended the whole process. I was given some excuse that the $5000 wasn't an official price yet and was going to be discussed in the next board meeting. I was so mad and made sure that it was documented that I had paid in full before whatever meeting had took place and was NOT to be charged $5K for my FET. I shouldn't have even been told the price had gone up to $5K! One thing that does bother me, and I know will not change, is the doctor's should be the one's calling you to tell you your pregnancy test came back negative/positive. As much as we spend out of pocket, it would be the honest and right thing to do.
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
7 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS, Tubal Blockage
10
10
How was your experience with Sara Mucowski at Dallas IVF?
I was able to be very open and honest with Dr. Mucowski. She listened to my fears and agreed with them. We developed a game plan with each other 3 months before my FET. We stuck to the game plan and we conquered our goal. I was down to my last two embryos and this was my last chance to conceive a child before needing a hysterectomy at age 32. Now I am 15 weeks pregnant with my last embryo and will deliver by my 32nd birthday.
What's one piece of advice would you give a prospective patient of Sara Mucowski at Dallas IVF?
Dr. Mucowski is straight forward and to the point. She does not beat around the bush. She will give you the facts and you can take them or leave them. She has a quiet demeanor but you can tell she is processing and planning in her head. She has been down this road with her own egg retrieval so she understands your concerns and complaints. Don't be discouraged by her quiet nature.
During treatment, were you treated like a number or a human with Sara Mucowski at Dallas IVF?
Dr. Mucowski listened and was willing to work with me. She knew my fears and concerns as she was my 3rd RE to see for my issues. She was amazing. Very quiet demeanor, but so very smart!
Describe the protocols Sara Mucowski used in your cycles at Dallas IVF and their degree of success.
I used Dr. Mucowski for my last and final FET. We met 3 months prior to my FET and had a game plan that we stuck to. I started Estrace 2mg on CD2 for two days, then increased to Estrace 2mg twice a day for CD4-9. On CD 10- 10 weeks pregnant, I was on Estrace 2mg three times a day. I started PIO (progesterone in oil) injections on CD 14 at 0.5ml. CD15 I was on 1.0ml of PIO and by CD16 I was on 1.5ml of PIO to assist with building the uterine lining. I continued PIO injections until 12 weeks pregnant. I had a positive urine pregnancy test on day 7 days post 5 day transfer. My beta HCG on on 10 days post 5 day transfer was 363.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Heather Wiley)
I enjoyed going to the office, they were all great. I worked with Heather and Katryce throughout the whole process. Katryce was great with hard needlesticks!
Describe your experience with Dallas IVF.
The clinic is great. The one thing that upset me the most was a day before my FET, I was called by the Dallas IVF billing office and told the price of my FET had gone up to $5000. I was livid as the contract I had signed for my FET was for $3200. I had already paid in full for my procedure so I was happy and content and ready to move forward! But this call literally nearly ended the whole process. I was given some excuse that the $5000 wasn't an official price yet and was going to be discussed in the next board meeting. I was so mad and made sure that it was documented that I had paid in full before whatever meeting had took place and was NOT to be charged $5K for my FET. I shouldn't have even been told the price had gone up to $5K! One thing that does bother me, and I know will not change, is the doctor's should be the one's calling you to tell you your pregnancy test came back negative/positive. As much as we spend out of pocket, it would be the honest and right thing to do.
Describe the costs associated with your care under Sara Mucowski at Dallas IVF.
My insurance covered doctor's visits and sonograms and I only had the $30.00 copay. One of my sonograms- the lining check sonogram- was not covered and I had to pay $277 for the sonogram. My FET was $3200 and my meds were around $100 total with insurance.
Describe Sara Mucowski's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Due to my age and diagnosis, and history of failed transfers, she was open to me transferring my last two embryos with no complaint.
What specific things went wrong at Dallas IVF?
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Provided conflicting information
10
Doctor
Sara Mucowski
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
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Clinic Atmosphere
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Ask this reviewer a question about their experience with Sara Mucowski at Dallas IVF.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Male Factor, Unexplained
10
10
Dr. Mucowski is very business like. She is direct and to the point. Follow up appointments were short and a tiny bit unsympathetic. She always had a smile and remembered specifics about your case and your personal life...I became pregnant on my 4th IVF transfer, third IVF retrival. I experienced one chemical, one miscarriage at 8 weeks, and one negative. I never used birth control on any cycle. During the second and third cycle clomid was added into my protocol.
I have nothing but positive things to say about this clinic [Dallas IVF]. It was clean and organized. I never had an issue with billing. They always submitted to insurance and if insurance would not pay, they switched me to self pay amounts...The nurses at all locations and especially the Plano location were excellent. They truly made you feel like an individual and a friend. They displayed compassion, concern, and hope (even when you did not). They always returned phone calls and explained everything multiple times, if needed. I never gave myself the injections and once when I needed an extra does, they gave me the injection.
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Male Factor, Unexplained
10
10
How was your experience with Sara Mucowski at Dallas IVF?
Dr. Mucowski was very direct and explained everything that was happening. At times she spoke very softly and it was difficult to understand. She was quick but made sure you understood the procedure.
What's one piece of advice would you give a prospective patient of Sara Mucowski at Dallas IVF?
Come in knowing what questions you want to ask. She tells you what you need to know, but will answer any other questions you have.
During treatment, were you treated like a number or a human with Sara Mucowski at Dallas IVF?
Dr. Mucowski is very business like. She is direct and to the point. Follow up appointments were short and a tiny bit unsympathetic. She always had a smile and remembered specifics about your case and your personal life.
Describe the protocols Sara Mucowski used in your cycles at Dallas IVF and their degree of success.
I became pregnant on my 4th IVF transfer, third IVF retrival. I experienced one chemical, one miscarriage at 8 weeks, and one negative. I never used birth control on any cycle. During the second and third cycle clomid was added into my protocol.
Describe your experience with the nursing staff.
The nurses at all locations and especially the Plano location were excellent. They truly made you feel like an individual and a friend. They displayed compassion, concern, and hope (even when you did not). They always returned phone calls and explained everything multiple times, if needed. I never gave myself the injections and once when I needed an extra does, they gave me the injection.
Describe your experience with Dallas IVF.
I have nothing but positive things to say about this clinic. It was clean and organized. I never had an issue with billing. They always submitted to insurance and if insurance would not pay, they switched me to self pay amounts.
Describe the costs associated with your care under Sara Mucowski at Dallas IVF.
The first cycle was mostly covered by insurance. The final three were part of a multi cycle program. Overall all, I think we paid 20K out of pocket for the 4 cycles.
Describe Sara Mucowski's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
We always transferred two embryos.
10
Doctor
Sara Mucowski
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Plano
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Sara Mucowski at Dallas IVF.

Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
30
Treated
2017
Success with this Doc
?
Treatment
1 IUI
Diagnosis
8
8
Dr. Mucowski is a bit business-like. She tells me what we need to know, but doesn't elaborate too much. The appointments are very quick, so I feel like I must know going in what questions I need to ask.... I definitely feel like she is very knowledgeable and competent. She will tell us what we need to know, but doesn't spend too much time elaborating. The appointments with her are very quick...She went over all of our fertility testing in detail with us...
The nurses and office [Dallas IVF] definitely made me feel like a human - very caring and responsive...I find it easy to get an appointment at the Plano clinic. Only once when I was scheduling the HSG test (at Frisco location), it was a bit stressful whether they could fit me in. I usually don't wait long. The clinic is clean and nice...My only complaint is that they don't have a place for the guys to produce their specimen. Since they want it there within 45 minutes for IUI prep and we don't live very close, we had a bit of a stressful time getting there in time. For our next cycle, we are going to ask to use the space at one of their other offices and then drive to Plano.
Age
30
Treated
2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
8
8
How was your experience with Sara Mucowski at Dallas IVF?
Dr. Mucowski was recommended to me by my OB-GYN. I definitely feel like she is very knowledgeable and competent. She will tell us what we need to know, but doesn't spend too much time elaborating. The appointments with her are very quick, so I always need to think of questions ahead of time. She went over all of our fertility testing in detail with us, so I guess we are dealing with some MFI and/or unexplained - she hasn't really labeled us.
What's one piece of advice would you give a prospective patient of Sara Mucowski at Dallas IVF?
Feel free to speak up with questions with her.
During treatment, were you treated like a number or a human with Sara Mucowski at Dallas IVF?
The nurses and office definitely made me feel like a human - very caring and responsive. Dr. Mucowski is a bit business-like. She tells me what we need to know, but doesn't elaborate too much. The appointments are very quick, so I feel like I must know going in what questions I need to ask.
Describe the protocols Sara Mucowski used in your cycles at Dallas IVF and their degree of success.
We used clomid for our first IUI cycle. We never tried clomid prior to this because I did not have issues with ovulating. At the ultrasound the day before the IUI, I had 3 follicles but my lining was thinner than she would like (I believe due to clomid). She gave me a prescription for estrogen pills (estrace?), and we continued with the IUI the following day. This cycle failed I believe mostly due to the lining as my menstrual cycle was very light. We are in the middle of our second cycle, and we are trying femara this time. At the beginning of this cycle we had an ultrasound, and I had one cyst (leftover follicle). We waited for the blood results to see the estrogen level (determines whether we would have to skip this cycle.) It was higher than last cycle, but they told me we could proceed. Hopefully the ultrasound in a few days will show thicker lining this time and good follicles.
Describe your experience with the nursing staff.
I really like the nursing staff at the Plano office. They have been very caring and responsive.
Describe your experience with Dallas IVF.
I find it easy to get an appointment at the Plano clinic. Only once when I was scheduling the HSG test (at Frisco location), it was a bit stressful whether they could fit me in. I usually don't wait long. The clinic is clean and nice. I had read a review that billing could be a bit frustrating with this clinic and you should keep copies of your payments. I haven't had any issues with this. Also when checking out, she always knows whether we should go through insurance or self-pay based on my coverage. It makes things much less stressful. My only complaint is that they don't have a place for the guys to produce their specimen. Since they want it there within 45 minutes for IUI prep and we don't live very close, we had a bit of a stressful time getting there in time. For our next cycle, we are going to ask to use the space at one of their other offices and then drive to Plano.
Describe the costs associated with your care under Sara Mucowski at Dallas IVF.
When using self-pay, the IUI costs $650.
Describe Sara Mucowski's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
We have not discussed any of this with her yet, but I did see one chart on the wall about how they suggest you only transfer one embryo at a time to reduce the risk of multiples.
8
Doctor
Sara Mucowski
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
38
Treated
2017
Success with this Doc
No
Treatment
5 IUI, 1 IVF
Diagnosis
Unexplained
8
9
Dr. Ku filled me with confidence at our first initial meeting stating “I run this ship”, reporting that we would be seeing him often and he would be in charge of our treatment plans.... He also gave me his personal phone number in case there was anything I needed. I was disappointed after our IVF cycle resulted in zero normal embryos and he did not give me a sympathy phone call after we had gone through such a devastating and expensive cycle.
The clinic [Dallas IVF] is very clean and nice. There are snacks and water in the waiting room. The most I had to ever wait past a scheduled appointment time was 30-45 minutes. The office staff is nice as well and easy to communicate with.... The nursing staff were compassionate and informative on any changes in the plan of care. They were kind and helpful on the phone as well.... I believe the sonograms were $225 each (~10-12 total), IUI procedure $350,
Age
38
Treated
2017
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
Unexplained
8
9
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku filled me with confidence at our first initial meeting stating “I run this ship”, reporting that we would be seeing him often and he would be in charge of our treatment plans. He also confirmed that he would be drawing my blood often, which was lacking at the other clinic where I was a patient. He also gave me his personal phone number in case there was anything I needed. I was disappointed after our IVF cycle resulted in zero normal embryos and he did not give me a sympathy phone call after we had gone through such a devastating and expensive cycle.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Have any and all questions you want answered at your initial consultation and he will provide you with all the information needed.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
His plans of care are very personalized and the monitoring is top notch. He shows true compassion for your well-being.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
Our first IUI with Dr. Ku we did Follistim. His nurses performed vaginal US every other day to monitor response to meds. His lab also checked my blood to make sure they did not miss my ovulation window. The IUI resulted in an early miscarriage. This was our 5th failed IUI so we decided to use the money we had saved for an IVF cycle. He prescribed Follistim, Menopur and then the drug to prevent ovulation. We had injections nightly at 8pm for 13 days, with vaginal US every other day as well. Follistim was increased mid-cycle to increase egg count/size. Retrieval day we got 11 eggs, 7 of which fertilized and 1 that made it to freeze. This embryo was graded excellent, and then came back abnormal after PGS testing. Therefore we ended up with zero embryos after all the time, money, stress and heartache.
Describe your experience with the nursing staff.
The nursing staff were compassionate and informative on any changes in the plan of care. They were kind and helpful on the phone as well.
Describe your experience with Dallas IVF.
The clinic is very clean and nice. There are snacks and water in the waiting room. The most I had to ever wait past a scheduled appointment time was 30-45 minutes. The office staff is nice as well and easy to communicate with.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
I believe the sonograms were $225 each (~10-12 total), IUI procedure $350, Egg retrieval $11,000, IUI medication $1,000, IVF medication $6,500, PGS testing $750, Donor sperm (2 vials- 1 IUI, 1 IVF) $2000
8
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
6
5
Age
35
Treated
2017
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS
6
5
Dr. Ku has good bedside manner, answers all questions and shows compassion. He did all my IUI's but I did not get to meet with him after the first failed IUI with clomid, which I wish he had. I only got to speak to his nurse, which wasn't very helpful. My second IUI, I tried the same thing (clomid) and it failed again. However, he met with me briefly before my third try to discuss changing to injectibles. His manner is very sweet and he tries to answer all your questions as best as he can. I got pregnant on my third try but it ended in a miscarriage. One thing I wish he had done now, was I wish he had done more diagnostic tests to cover all bases before starting treatment. He did a HSG and hysteroscopy but I wish I had insisted on checking my thyroid levels again and other hormones.
I worked with a few nurses during my treatment [at Dallas IVF-Frisco]. Most of them were okay, there was one nurse Mary, who was very cheerful and nice.... Long wait for sonogram.. we sometimes waited more than an hour for sonograms. The receptionist was okay, sometimes hard to get someone on the phone. The billing dept gave confusing answers as to why they were charging my insurance and my credit card for the same procedure.
Age
35
Treated
2017
Success with this Doc
No
Race
East Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS
6
5
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku has good bedside manner, answers all questions and shows compassion. He did all my IUI's but I did not get to meet with him after the first failed IUI with clomid, which I wish he had. I only got to speak to his nurse, which wasn't very helpful. My second IUI, I tried the same thing (clomid) and it failed again. However, he met with me briefly before my third try to discuss changing to injectibles. His manner is very sweet and he tries to answer all your questions as best as he can. I got pregnant on my third try but it ended in a miscarriage. One thing I wish he had done now, was I wish he had done more diagnostic tests to cover all bases before starting treatment. He did a HSG and hysteroscopy but I wish I had insisted on checking my thyroid levels again and other hormones.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Always ask all questions you can think of.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
Me=34/35 Husband=34 Natural pregnancy w/o trying but ended in mmc at 9 weeks No known medical issues Irregular period (avg. 35 days; about 10 cylces/yr) 1) Before treatment: baseline sonogram at day 16 = 29 immature follicles; AMH = 5.62; Sperm analysis = normal; HSG = normal; HSC=normal; Diagnosed with mild PCOS 2)IUI#1: clomid 50mg x 5 days; 2 mature follicles; E2=800's; Uterine lining= 5mm; trigger with ovidrel; IUI 36 hrs later; P4 supp; Negative beta 3)IUI#2: clomid 50mg x 5 days; 1 mature follicle; E2=400's; Uterine lining= 5mm; trigger with ovidrel; IUI 24hrs later; P4 supp; Negative beta 4)IUI#3: follistim x 7 days (100IU-75IU); 1-2 mature follicle; E2=900's; Uterine lining=10mm; trigger with ovidrel; IUI 36hrs later; P4 supp; Beta 15dpiui=560; Beta 17dpiui=982; Sonogram at 7 and 8.5 weeks = fetus measuring 6wks no hb.
Describe your experience with the nursing staff.
I worked with a few nurses during my treatment. Most of them were okay, there was one nurse Mary, who was very cheerful and nice.
Describe your experience with Dallas IVF.
Long wait for sonogram.. we sometimes waited more than an hour for sonograms. The receptionist was okay, sometimes hard to get someone on the phone. The billing dept gave confusing answers as to why they were charging my insurance and my credit card for the same procedure.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
My insurance paid for my IUIs and tests. I had to pay about 90 dollars for prog. suppositories and drugs cost about 300 for injectibles. Sperm washing was 300 dollars
What specific things went wrong at Dallas IVF?
  • Provided conflicting information
6
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
8
5
Age
30
Treated
2017
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Anovulation, PCOS
8
5
He [Dr. Ku] laid out 5 progressively more aggressive treatment options and the odds of conception with each. 1. Letrozole, Trigger Shot, TI 2. Same but with IUI 3. Letrozole, 3 days stimulative injections, trigger shot, IUI 4. 7 days of stimulative injections, trigger shot, IUI 5. IVF... He is very personable and warm. He also has a very positive outlook while still being realistic. He answers every question my husband and I asked. Has a good reputation for getting good results. Only wish I had taken better notes in my initial consultation because I had some confusion once treatment was underway
[Dallas IVF] Weakness = communication & bloodwork staff; Strengths = ...the online portal, being able to email Mary and Stacia (Dr. Ku's Nurses), reputation, front office staff knowledge on insurance and payment options...The bloodwork portion of the clinic is less than friendly. The man taking blood on Saturday was awful. ... I also wish the clinic would call with results rather than me googling 'normal range for....' everytime a result posted online. I was confused with the treatment Dr. Ku laid out and what my treatment actually became.
Age
30
Treated
2017
Success with this Doc
?
Race
European, Native American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Anovulation, PCOS
8
5
How was your experience with Lowell Ku at Dallas IVF?
He is very personable and warm. He also has a very positive outlook while still being realistic. He answers every question my husband and I asked. Has a good reputation for getting good results. Only wish I had taken better notes in my initial consultation because I had some confusion once treatment was underway. For example, I wish he would have said 'don't take any meds until your first ultrasound' and 'the nurses will give you your next set of instructions at your next appointment' and 'results are available online and here are the normal ranges you are looking for'
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Take lots of notes during your first consult. Ask lots of questions.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku was very warm and personable in his approach at our consultation and HSG procedure. He and nursing staff always answered my questions. During my treatment however they both kept referencing an IUI when during our first cycle we are doing meds + timed intercourse. That made me feel like a number.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
He laid out 5 progressively more aggressive treatment options and the odds of conception with each. 1. Letrozole, Trigger Shot, TI 2. Same but with IUI 3. Letrozole, 3 days stimulative injections, trigger shot, IUI 4. 7 days of stimulative injections, trigger shot, IUI 5. IVF. The rationale was because we do not have male factor infertility and I'm only 30 we have time to start with less aggressive/less expensive treatments.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Mary & Stacia)
I haven't seen Stacia or Mary in person but I have been able to email with questions that I had thought of after my appointment. Mary emailed me back within 24 hours. The first nurse I saw in person - not sure of her name - seemed to take my questions personally. She also mistakenly thought I was doing an IUI when in fact I am doing timed intercourse for the first round. Katryce, the second nurse I saw was much more personable and answered all my questions. The ultrasound tech was nice and answered all my questions
Describe your experience with Dallas IVF.
Weakness = communication & bloodwork staff; Strengths = Dr. Ku in general, the online portal, being able to email Mary and Stacia (Dr. Ku's Nurses), reputation, front office staff knowledge on insurance and payment options.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Not sure as I requested everything billed to insurance except in cases that were out of network. Then it was clear what the out of pocket expense would be.
What specific things went wrong at Dallas IVF?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
8
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Lowell Ku at Dallas IVF.

0
0
Age
38
Treated
2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Poor Egg Quality
0
0
We never thought we would hear what Dr Havemann told us that day. Dr Havemann went over what happened to our eggs. She couldn’t really explain why they defragmented. She said they were bad eggs and that all my other eggs would be the same and give us the same results and didn’t recommend IVF. She told us I would never have any biological children and my only options were to do donor eggs or adoption. We left her office heartbroken that day in August.
They [nurses at Dallas IVF] were courteous but not informative. They seemed rushed and gave me short answers...The lab called me on Monday and informed me of the development. They called me again on Tuesday and one egg had stopped growing. They called me again on Wednesday to inform me that all the eggs had become defragmented...My husband and I went to the appointment disappointed but with the hopes that we would continue working with Dr Havemann and discuss another round of IVF or other options. We never thought we would hear what Dr Havemann told us that day. Dr Havemann went over what happened to our eggs. She couldn’t really explain why they defragmented.
Age
38
Treated
2016
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Poor Egg Quality
0
0
How was your experience with Dara Havemann at Dallas IVF?
She was cordial but she was not forthcoming with information. We only met with her 3 times throughout our IVF process. The initial consultation, decision to do IVF & course, and the last diagnosis consultation.
What's one piece of advice would you give a prospective patient of Dara Havemann at Dallas IVF?
We choose to do a round of IVF after that as it gave us the greatest chance to get pregnant. She tested my husband and everything was fine with him. She also tested me and I had fewer egg reserve then normal for my age but everything else was fine. We proceeded with the shots and medications. Dr Havemann retrieved 5 eggs on a Saturday in July & sent them to the lab to combine them with my husbands sperm. The lab called me on Monday and informed me of the development. They called me again on Tuesday and one egg had stopped growing. They called me again on Wednesday to inform me that all the eggs had become defragmented. We scheduled an appointment with Dr Havemann to discuss our options the following week in August. My husband and I went to the appointment disappointed but with the hopes that we would continue working with Dr Havemann and discuss another round of IVF or other options. We never thought we would hear what Dr Havemann told us that day. Dr Havemann went over what happened to our eggs. She couldn’t really explain why they defragmented. She said they were bad eggs and that all my other eggs would be the same and give us the same results and didn’t recommend IVF. She told us I would never have any biological children and my only options were to do donor eggs or adoption. We left her office heartbroken that day in August. But we regained our hope the following month when I took a pregnancy test at home and it came back positive. We were cautious and didn’t quite believe it. I scheduled an appointment with an OBGYN for October and that’s when they confirmed I was pregnant. I continued my doctors appointments and the baby was healthy. I gave birth to my daughter on May 10, 2017 the following year. Fast forward 19 months and I took another pregnancy test which showed positive. I scheduled another appointment with my OBGYN who confirmed another healthy pregnancy. I gave birth to my second daughter last 7/01/19.
During treatment, were you treated like a number or a human with Dara Havemann at Dallas IVF?
I feel I didn't learn anything new with Dr. Havemann. Everything I brought to the table I had learned online from my own research. She seemed passive and just going with the motions. It was hurried.
Describe the protocols Dara Havemann used in your cycles at Dallas IVF and their degree of success.
We choose to do a round of IVF after that as it gave us the greatest chance to get pregnant. She tested my husband and everything was fine with him. She also tested me and I had fewer egg reserve then normal for my age but everything else was fine. We proceeded with the shots and medications. Dr Havemann retrieved 5 eggs on a Saturday in July & sent them to the lab to combine them with my husbands sperm. The lab called me on Monday and informed me of the development. They called me again on Tuesday and one egg had stopped growing. They called me again on Wednesday to inform me that all the eggs had become defragmented. We scheduled an appointment with Dr Havemann to discuss our options the following week in August. My husband and I went to the appointment disappointed but with the hopes that we would continue working with Dr Havemann and discuss another round of IVF or other options. We never thought we would hear what Dr Havemann told us that day. Dr Havemann went over what happened to our eggs. She couldn’t really explain why they defragmented. She said they were bad eggs and that all my other eggs would be the same and give us the same results and didn’t recommend IVF. She told us I would never have any biological children and my only options were to do donor eggs or adoption. We left her office heartbroken that day in August. But we regained our hope the following month when I took a pregnancy test at home and it came back positive. We were cautious and didn’t quite believe it. I scheduled an appointment with an OBGYN for October and that’s when they confirmed I was pregnant. I continued my doctors appointments and the baby was healthy. I gave birth to my daughter on May 10, 2017 the following year. Fast forward 19 months and I took another pregnancy test which showed positive. I scheduled another appointment with my OBGYN who confirmed another healthy pregnancy. I gave birth to my second daughter last 7/01/19.
Describe your experience with the nursing staff.
They were courteous but not informative. They seemed rushed and gave me short answers.
Describe your experience with Dallas IVF.
We choose to do a round of IVF after that as it gave us the greatest chance to get pregnant. She tested my husband and everything was fine with him. She also tested me and I had fewer egg reserve then normal for my age but everything else was fine. We proceeded with the shots and medications. Dr Havemann retrieved 5 eggs on a Saturday in July & sent them to the lab to combine them with my husbands sperm. The lab called me on Monday and informed me of the development. They called me again on Tuesday and one egg had stopped growing. They called me again on Wednesday to inform me that all the eggs had become defragmented. We scheduled an appointment with Dr Havemann to discuss our options the following week in August. My husband and I went to the appointment disappointed but with the hopes that we would continue working with Dr Havemann and discuss another round of IVF or other options. We never thought we would hear what Dr Havemann told us that day. Dr Havemann went over what happened to our eggs. She couldn’t really explain why they defragmented. She said they were bad eggs and that all my other eggs would be the same and give us the same results and didn’t recommend IVF. She told us I would never have any biological children and my only options were to do donor eggs or adoption. We left her office heartbroken that day in August. But we regained our hope the following month when I took a pregnancy test at home and it came back positive. We were cautious and didn’t quite believe it. I scheduled an appointment with an OBGYN for October and that’s when they confirmed I was pregnant. I continued my doctors appointments and the baby was healthy. I gave birth to my daughter on May 10, 2017 the following year. Fast forward 19 months and I took another pregnancy test which showed positive. I scheduled another appointment with my OBGYN who confirmed another healthy pregnancy. I gave birth to my second daughter last 7/01/19.
Describe the costs associated with your care under Dara Havemann at Dallas IVF.
$15,000
0
Doctor
Dara Havemann
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Dara Havemann at Dallas IVF.

Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
8
8
He [Dr. Barnett] seemed really knowledgeable and confident. I like the way he explained everything and wrote it out for you on a scratch paper and then reviewed everything once more before leaving the office. He always made me feel hopeful...He mentioned my age was young enough that he felt confident in transferring a single embryo and said it was better to chance having one healthy baby than risk having two unhealthy babies.
I wondered how much time they spent reviewing our file [at Dallas IVF] before having us come into the office which made me wonder if the amount of medication was adjusted accordingly or just based on a broader scale...They [nurses] were nice and friendly and seemed knowledgeable and helpful. I think there was room for improvement on their communication as far as call backs or emailing you back. And I often got the feeling that the nurses “ran the show” and were the main person you communicated with about your treatment, adjustments, decision making. I’d like to trust they ran every little thing by the doctor first but I some times didn’t feel that way. The sonographer was always so wonderful. She put you at ease and was super friendly and treated you like someone who you’ve known for a while. She explained what she was doing and looking for and answered any questions you had. She was the best.
Age
31
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
8
8
How was your experience with Brian Barnett at Dallas IVF?
He seemed really knowledgeable and confident. I like the way he explained everything and wrote it out for you on a scratch paper and then reviewed everything once more before leaving the office. He always made me feel hopeful.
What's one piece of advice would you give a prospective patient of Brian Barnett at Dallas IVF?
Come to the office prepared with anything you think you may need and any questions written out that you want to ask. Keep records of anything given to you and keep it organized neatly.
During treatment, were you treated like a number or a human with Brian Barnett at Dallas IVF?
Sometimes it felt like they just threw you into a category and gave you the same protocol as others in that category without making you feel like they really looked at your history in depth and made decisions based on all aspects of past lab results and health history. I wondered how much time they spent reviewing our file before having us come into the office which made me wonder if the amount of medication was adjusted accordingly or just based on a broader scale.
Describe the protocols Brian Barnett used in your cycles at Dallas IVF and their degree of success.
I do not remember specifics.
Describe your experience with the nursing staff.
They were nice and friendly and seemed knowledgeable and helpful. I think there was room for improvement on their communication as far as call backs or emailing you back. And I often got the feeling that the nurses “ran the show” and were the main person you communicated with about your treatment, adjustments, decision making. I’d like to trust they ran every little thing by the doctor first but I some times didn’t feel that way. The sonographer was always so wonderful. She put you at ease and was super friendly and treated you like someone who you’ve known for a while. She explained what she was doing and looking for and answered any questions you had. She was the best.
Describe your experience with Dallas IVF.
The clinics strengths are the doctors confidence and knowledge in IVF and success rates. Areas of weakness to be improved upon are nurses calling you back to not keep you waiting in suspense. I wish they were always positive and bubbly to keep you at ease and give you that feeling like you’re being taken care of special. New patients should come prepared with their questions written out and any information they think the doctor would want to see or anything that would be helpful like past tests, scans, history of period cycles, etc.
Describe the costs associated with your care under Brian Barnett at Dallas IVF.
I believe one cycle was less than $18k.
Describe Brian Barnett's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
He mentioned my age was young enough that he felt confident in transferring a single embryo and said it was better to chance having one healthy baby than risk having two unhealthy babies.
What specific things went wrong at Dallas IVF?
  • Failed to call in prescriptions to pharmacy
  • Failed to send your chart to another clinic
  • Provided conflicting information
8
Doctor
Brian Barnett
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Brian Barnett at Dallas IVF.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
6 IUI, 3 IVF
Diagnosis
Unexplained
10
10
Dr Mucowski is calm and serene, which is exactly what we needed. We were a bundle of nerves, and we always left her office calm and relaxed. I never doubted her confidence or her decisions - even when her plan was outside the box of what we had learned with previous doctors and research. We started with 17 eggs to fertilize. As the number of surviving embryos continued to drop, she listened, she consoled as I cried, and she never rushed our appointments or phone calls.
[Dallas IVF-Frisco's] Strengths- extremely well informed, compassionate, supportive, always there to listen, flexible, up to date on the latest technology, clinical trials, and research. At week 7, I started to bleed at about 10pm at night. Called the 24 hr on call service, she had me stay on the line and was able to get the on call doctor immediately on the line with me. Dr Barnett, the on call doc, correctly predicted the cause of the bleed, but still said he would see me first thing the next morning to help ease my mind. I had nicked my cervix placing the progesterone suppository. The clinic was busy the next morning, but the front desk already knew I was coming and got me right in to see Dr Barnett.
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 3 IVF
Diagnosis
Unexplained
10
10
How was your experience with Sara Mucowski at Dallas IVF?
Dr Mucowski is calm and serene, which is exactly what we needed. We were a bundle of nerves, and we always left her office calm and relaxed. I never doubted her confidence or her decisions - even when her plan was outside the box of what we had learned with previous doctors and research. We started with 17 eggs to fertilize. As the number of surviving embryos continued to drop, she listened, she consoled as I cried, and she never rushed our appointments or phone calls.
What's one piece of advice would you give a prospective patient of Sara Mucowski at Dallas IVF?
Dr Mucowski is brilliant. Do not confuse her calm nature and personality as her not caring. The wheels are constantly turning and she’s always putting you first.
During treatment, were you treated like a number or a human with Sara Mucowski at Dallas IVF?
We had experienced so much disappointment with our previous RE. We were up front about our concern and if we were throwing money attempting IVF a third time. She listened, she supported, and she was extremely responsive each time I called or emailed with concerns and questions.
Describe the protocols Sara Mucowski used in your cycles at Dallas IVF and their degree of success.
I only have one ovary. Dr Mucowski correctly hypothesized that my numbers were falsely showing overstimulation. We maxed out dosages for the entire stimulation. Drugs used were Lupron, Follistim, Menupur, And Hcg. After the day 5 transfer (done late afternoon), progesterone shots and suppositories were ordered until week 14 of pregnancy. There is research that shows doing the day 5 transfer in the afternoon rather than first thing gives the embryo additional time to cleave and possibly hatch. One of the two embryos transferred was hatching when time to transfer.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Heather)
Heather was perfect. She helped coordinate a schedule that ordered my blood work in the morning with a lab by my house, and then scheduled me for the last afternoon appointment for my sonograms. This helped with my work schedule that was not very flexible early morning appointments.
Describe your experience with Dallas IVF.
Strengths- extremely well informed, compassionate, supportive, always there to listen, flexible, up to date on the latest technology, clinical trials, and research. At week 7, I started to bleed at about 10pm at night. Called the 24 hr on call service, she had me stay on the line and was able to get the on call doctor immediately on the line with me. Dr Barnett, the on call doc, correctly predicted the cause of the bleed, but still said he would see me first thing the next morning to help ease my mind. I had nicked my cervix placing the progesterone suppository. The clinic was busy the next morning, but the front desk already knew I was coming and got me right in to see Dr Barnett. Weaknesses - I’m sure there are some, but I’m blinded by the fact that Dr Mucowski was successful in getting us pregnant after so many previous negative results.
Describe the costs associated with your care under Sara Mucowski at Dallas IVF.
Approximately $20,000 for everything. Medications, Stimulation, retrieval, freezing the eggs, freezing a sperm sample from my husband, processing a fresh sperm sample from my husband.
Describe Sara Mucowski's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Dr Mucowski prefers to transfer 1 embryo at a time. However, since we had a history of 2 previous failures, she recommended transferring 2 embryos. I begged her to transfer three embryos and she adamantly refused.
10
Doctor
Sara Mucowski
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Unexplained
0
0
She was very personable, sweet and compassionate....Once we got to IVF everything fell apart...Dr. Havemann also pushed for us to fertilize “X” amount and freeze the rest because since we were on the younger side..I think her bed side manner is great but her intuition as a doctor and her confidence in herself and her decisions she makes needs some growth... it was not communicated to me clearly we were not doing ICSI...
I think the strength of this clinic [Dallas IVF McKinney] is their bed side manner. I think their weakness is communication....getting messages to Dr. Havemann was challenging...our ultrasound tech didn’t seem familiar with IVF because I had some follicles measuring 22 mm and she told me that I had already ovulated and caused a big scare...Communication and professionalism in the whole practice is very poor. I truly felt that Dr. Havemann and the embryologist knew they had both made poor and unethical decisions...
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Unexplained
0
0
How was your experience with Dara Havemann at Dallas IVF?
Our experience was that she never wanted to think outside of the box and give us a diagnosis or even theorize why we aren’t getting pregnant. She seems very timid and scared. For example, after 3 miscarriages I had to push hard for a recurrent loss panel - which is pretty standard. So, all of our treatments and procedures were a very generic, blanketed approach. She was supportive and sweet throughout our time with her. Once we got to IVF everything fell apart. Due to going into IVF with unexplained infertility and a very generic approach, I was concerned about a zero fertilization rate and had requested to do ICSI. I was assured by my nurse if it was deemed necessary on day of procedure it would be done and I let it go because it wasn’t explained clearly how that decision was going to be made so I assumed it was going to be done because I had asked. (Rookie mistake) Dr. Havemann also pushed for us to fertilize “X” amount and freeze the rest because since we were on the younger side she prepared us that we would probably end up with more embryos than the number of children we wanted. We decided to fertilize 10 and freeze any remainder. We ended up with 10 to fertilize and 7 to freeze at retrieval. On the day of retrieval the embryologist suggested doing ICSI and Dr. Havemann made the executive decision to do conventional IVF because she made the statement we had a religious objection to ICSI because we had only requested 10 eggs to be fertilized and we were worried about having too many embryos. Fertilizing “X” amount and freezing the rest was her idea! For the record, we do not have any religious objections to any fertility treatments/procedures and this was a complete assumption made on Dr. Havemann’s part and I found out after speaking with embryologist this was actually noted in our medical chart!! In the end, we had a zero fertilization rate and had one slow-to-start embryo that was poorly graded and we were told ICSI probably would have circumvented this issue. That was an expensive and upsetting lesson, especially when it was not communicated to me clearly we were not doing ICSI and I had to find out my doctor put notes about me being religious in my chart. Even worse the embryologist later denied our conversation where she told me she recommended ICSI but Dr. Havemann made the decision to do conventional due to our “religious objections” to ICSI. Also, since our embryos were doing so poorly, we kept being told every day when the embryologist would call that Dr. Havemann would call us that day to check on us and explain where to go from there. This was told to us 4 times and we never received a call from Dr. Havemann. That was very upsetting. We did do a fresh transfer on day 5, in which that morning the embryologist called me and chewed me out denying our previous conversation about the ICSI and called me crazy and a liar. Which was very unprofessional and upsetting. We did get pregnant from this transfer but it ended in a chemical pregnancy a week later. In our appointment to debrief this whole IVF cycle and figure out how to move forward, Dr. Havemann was looking across her desk at me 8 months pregnant and crying tears saying how unfair this was for us but that at least we learned a lot. She apologized for the religious assumption and the poor communication and said she would do ICSI moving forward. And used the cliche hindsight is 20/20. I would not recommend her if you aren’t a straight forward, text book, simple case. I think her bed side manner is great but her intuition as a doctor and her confidence in herself and her decisions she makes needs some growth. Communication and professionalism in the whole practice is very poor. I truly felt that Dr. Havemann and the embryologist knew they had both made poor and unethical decisions and were both trying to cover their behinds so we couldn’t sue or wouldn’t get a compensated cycle. We had an independent doctor that has been doing IVF for 30 years look at our case and he said the least Dr. Havemann owed us was a free cycle with our frozen eggs. I don’t even trust Dr. Havemann to do something for free on me.
What's one piece of advice would you give a prospective patient of Dara Havemann at Dallas IVF?
Make sure you are communicating yourself very clearly about your wants and needs as a patient. I would get as much in writing as you can.
During treatment, were you treated like a number or a human with Dara Havemann at Dallas IVF?
She was very personable, sweet and compassionate.
Describe the protocols Dara Havemann used in your cycles at Dallas IVF and their degree of success.
Timed Intercourse- Letrozole, Follistim 75 iu every other day for a total of 3 shots and progesterone suppositories 100 mg daily for 14 days IUI - Letrozole, Follistim 75 iu every other day for a total of 3 shots, Pregnyl trigger shot, progesterone suppositories 100 mg daily for 14 days IVF - Ganirelix 250 mg for 4 days, Menopur, Gonal F 300 iu daily, Pregnyl trigger shots and Crinone 90 Mg progesterone daily for 14 days
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Angela )
Joan was great! Angela was sweet but I feel communication to getting messages to Dr. Havemann was challenging.
Describe your experience with Dallas IVF.
I think the strength of this clinic is their bed side manner. I think their weakness is communication. I would just make sure you get as much as possible in writing and go in trying to not be too emotional about this process and stay on top of every detail yourself.
Describe your experience with your monitoring appointments at Dallas IVF.
For the most part, since I was working I requested the earliest appointment so there wasn’t much of a wait. The only thing I didn’t like was our ultrasound tech didn’t seem familiar with IVF because I had some follicles measuring 22 mm and she told me that I had already ovulated and caused a big scare and she told a nurse and she came in and looked at the size of the follicles and told me I had not ovulated.
Describe the costs associated with your care under Dara Havemann at Dallas IVF.
An IUI was about $500 plus the medications. IVF was about $15,000 plus medications
Describe Dara Havemann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
I was pleased that my doctor felt one embryo was best for us.
What specific things went wrong at Dallas IVF?
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
  • Failed to consider drug intolerance
0
Doctor
Dara Havemann
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
5
Age
25
Treated
2016
Success with this Doc
No
Treatment
4 IUI, Donor Sperm
Diagnosis
PCOS
7
5
We liked Dr. Mucowski and felt she gave me excellent medical care. Our biggest complaint is that we often felt unprepared for timing and process of what would happen next. We ended up moving halfway through our treatment and continued with two IUIs while being monitored at a clinic local to us--otherwise, we would have eventually moved to IVF with Dr. Mucowski. She ended up referring us to our RE now whom we adore. All in all, we liked her and felt confident in her abilities, but felt a little fragile throughout the process and it might have helped us if she had held our hands more.
We did not care for the clinic as a whole. We often had to do ultrasounds with other providers and we found them to very often be downright cold and harsh. We also felt that the system was unorganized at times. Dr. Mucowski certainly was the only doctor we would have opted to see.... We experienced several beaurocratic mishaps--from our appointment time being mistakenly miscommunicated to just now receiving a large bill six months after leaving the clinic's care.
Age
25
Treated
2016
Success with this Doc
No
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Investment Banker
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, Donor Sperm
Diagnosis
PCOS
7
5
How was your experience with Sara Mucowski at Dallas IVF?
We liked Dr. Mucowski and felt she gave me excellent medical care. Our biggest complaint is that we often felt unprepared for timing and process of what would happen next. We ended up moving halfway through our treatment and continued with two IUIs while being monitored at a clinic local to us--otherwise, we would have eventually moved to IVF with Dr. Mucowski. She ended up referring us to our RE now whom we adore. All in all, we liked her and felt confident in her abilities, but felt a little fragile throughout the process and it might have helped us if she had held our hands more.
What's one piece of advice would you give a prospective patient of Sara Mucowski at Dallas IVF?
Advocate for yourself. If you are like me and need more support, ask for it. Dr. Mucowski and her staff are very kind and I'm sure would gladly have held our hands more--we simply needed to communicate that.
During treatment, were you treated like a number or a human with Sara Mucowski at Dallas IVF?
Dr. Mucowski, though she is obviously an incredibly smart and gifted physician, didn't spend a lot of time with us--which we felt was important. With our visits to her being like walking into waist-deep water and not knowing how deep it gets, we felt unprepared at times for what the process would actually be like. I felt my physical care was great, but we didn't feel like individuals in the practice.
Describe the protocols Sara Mucowski used in your cycles at Dallas IVF and their degree of success.
Two monitored and medicated IUIs. Both were unsuccessful.
Describe your experience with the nursing staff.
We worked mainly with Heather, who was exceptional. We occasionally interacted with other nurses, but we were concerned that some of them so often were not confident in the answers they would give. Heather was certainly our guiding light.
Describe your experience with Dallas IVF.
We did not care for the clinic as a whole. We often had to do ultrasounds with other providers and we found them to very often be downright cold and harsh. We also felt that the system was unorganized at times. Dr. Mucowski certainly was the only doctor we would have opted to see.
Describe the costs associated with your care under Sara Mucowski at Dallas IVF.
We never discussed costs and had insurance coverage.
What specific things went wrong at Dallas IVF?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
7
Doctor
Sara Mucowski
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
25 - 27
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
5 IUI, IVF, 1 Embryo Freezing
Diagnosis
Unexplained
10
10
dr ku was a gem to work with. he responded to every phone call and text quickly and with detail. i never felt like i was bothering him. he is nice but honest and would never lead me to believe something would work if the chances were low....i could tell everyone was rooting for me and devastated with me when cycles didn't work....after the 4th negative, we moved onto IVF. he left the decision for the 4th IUI up to my hay and and me. for financial reasons, we chose to do one more IUI before moving to IVF.
[Dallas IVF] strengths are their compassion and quick responses. i would have liked for them to introduce themselves a bit more because i didn't know many of their names...i had a nurse call me with the wrong results -- they gave me results from a sperm analysis done years prior right after a vasectomy reversal so the results were terrible...[Nursing staff] lovely and kind. they explained everything to me when i asked and usually before i asked. they returned phone calls quickly.
Age
25 - 27
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, IVF, 1 Embryo Freezing
Diagnosis
Unexplained
10
10
How was your experience with Lowell Ku at Dallas IVF?
dr ku was a gem to work with. he responded to every phone call and text quickly and with detail. i never felt like i was bothering him. he is nice but honest and would never lead me to believe something would work if the chances were low.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
ask as many questions as you can. he can't read your mind.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
everyone knew my name and situation. nurses hugged me and cried with me. i could tell everyone was rooting for me and devastated with me when cycles didn't work.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
we started with IUI with injectibles because my tests came back fine. my husband's sperm sometimes had low motility and count, but it wasn't terrible. i responded well to follistim for the first 3 cycles, but with the 4th, i didn't. we cancelled that one and then tried menopur for the next one. i responded well to that medication, but it still ended with a negative test. after the 4th negative, we moved onto IVF. he left the decision for the 4th IUI up to my hay and and me. for financial reasons, we chose to do one more IUI before moving to IVF. i produced a ton of eggs with IVF and ended up with OHSS, so we did a freeze-all cycle and transferred the next month. because that ended in miscarriage, we did transferred two from the same freeze-all cycle with the next one. i ended up with a singleton birth less than a week ago and with my next round, i will do another freeze-all and transfer two since that's what worked for us.
Describe your experience with the nursing staff.
lovely and kind. they explained everything to me when i asked and usually before i asked. they returned phone calls quickly.
Describe your experience with Dallas IVF.
strengths are their compassion and quick responses. i would have liked for them to introduce themselves a bit more because i didn't know many of their names.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
i can't quite remember, but they were average compared to other places in town.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
he is highly against multiple embryo transfers unless there is evidence to show that an eSET hasn't worked or won't work.
What specific things went wrong at Dallas IVF?
  • Failed to call with results
  • Lost results
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Lowell Ku at Dallas IVF.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
30
Treated
2016
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Other, Unexplained
10
10
Dr. Ku is incredibly empathic - he has gone through this. I felt like her truly cared about our results, specifically, we were the only thing on his mind while we saw him....Dr. Ku was super compassionate and did an excellent job explaining our chances for success. He helped us weigh those benefits with the cost decisions and decide on the best option for us, without pushing us to spend more than we could.
Billing [at Dallas IVF] was very confusing, I had an estimate and paid upfront but received another bill months later. I understand it’s just an “estimate”, but the bill was out of the blue for us and I never understood why they didn’t know about that cost ahead of time. The staff was all nice and I never had any issues, I would still recommend them because I understand insurances can be tricky to deal with.
Age
30
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Other, Unexplained
10
10
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku was super compassionate and did an excellent job explaining our chances for success. He helped us weigh those benefits with the cost decisions and decide on the best option for us, without pushing us to spend more than we could. We had to stop treatment to deal with severe endometriosis or we would have tried more than one cycle, but as we are preparing to do IVF in the next couple of months we would 100% return to him. He was recommended by our chiropractor who has had multiple patients see him and have children due to his help, so I have great faith in him.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Don’t be afraid to bring up what you can afford and ask for his advice, weighing cost vs. potential success. He can help you make these decisions so that you feel confident and comfortable.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku is incredibly empathic - he has gone through this. I felt like her truly cared about our results, specifically, we were the only thing on his mind while we saw him.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
We used clomid, an ovulation trigger, and suppository progesterone for our IUI cycle, I developed many large cysts (I’ve had this happen before with clomid and I have severe endometriosis), so not being successful was a disappointment but not a shock to me. If we had been able to continue treatment he had another plan for the next cycle to try to avoid the cysts and have more success.
Describe your experience with the nursing staff.
The nurse we saw was very kind and encouraging to us. They seemed to really understand the struggle of dealing with infertility and were very compassionate.
Describe your experience with Dallas IVF.
Billing was very confusing, I had an estimate and paid upfront but received another bill months later. I understand it’s just an “estimate”, but the bill was out of the blue for us and I never understood why they didn’t know about that cost ahead of time. The staff was all nice and I never had any issues, I would still recommend them because I understand insurances can be tricky to deal with.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
I had decent insurance but ended up paying the doctor ~$400 for treatment. Medications were ~$200-250 through the specialty pharmacy (not specific to clinic).
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Lowell Ku at Dallas IVF.

10
10
Age
28 - 29
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
10
She [Dr. McKinney] went through the IVF process herself, so she really understands the emotional side of things, and is extremely empathetic. She was great at checking in with both my husband and I's emotional health in addition to our physical health. I was always comforted that she personally did every ultrasound and procedure; I truly felt like I was in the best hands possible...
The entire nursing staff [at Dallas IVF - McKinney] is wonderful. They're so compassionate, often having to deliver bad news. I really felt like they cared about me personally. Since I got pregnant and "graduated" from their care, I've honestly missed them and wanted to go by there just to see how they were...Everyone at her office really got to know us personally. We feel like they're all part of the family!...
Age
28 - 29
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
10
How was your experience with Dara Havemann at Dallas IVF?
She is wonderful. She went through the IVF process herself, so she really understands the emotional side of things, and is extremely empathetic. She was great at checking in with both my husband and I's emotional health in addition to our physical health. I was always comforted that she personally did every ultrasound and procedure; I truly felt like I was in the best hands possible.
What's one piece of advice would you give a prospective patient of Dara Havemann at Dallas IVF?
Ask questions, and tell her how much info you do or do not want.
During treatment, were you treated like a number or a human with Dara Havemann at Dallas IVF?
She spent as much time as we needed answering questions, explaining the details and her reasonings for our protocol. Everyone at her office really got to know us personally. We feel like they're all part of the family!
Describe the protocols Dara Havemann used in your cycles at Dallas IVF and their degree of success.
I have PCOS, so we always had to do a "low & slow" protocol to ensure I didn't overstimulate. We were always successful with that (never had to cancel an IUI cycle for too many follicles – typically had 2-3). I did always have big cysts after every medicated cycle, though, and had to skip a month for them to resolve. When we did IVF, we did 10 days of birth control, followed by 12 days of Follistim + Menopur, and Ganirelix the last 5-6 days. Due to my PCOS, we had planned to do a freeze-all cycle with a Lupron trigger to prevent OHSS, but the day of my trigger, my E2 levels were still low enough that she was comfortable moving forward with a fresh transfer, and switched me to an HCG trigger at the last minute. It worked! I got pregnant that cycle.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Kim)
The entire nursing staff is wonderful. They're so compassionate, often having to deliver bad news. I really felt like they cared about me personally. Since I got pregnant and "graduated" from their care, I've honestly missed them and wanted to go by there just to see how they were.
Describe your experience with Dallas IVF.
Dallas IVF is great -- the McKinney office is perfect, in my opinion, because it's very small. Occasionally there would be one other person in the waiting room, or I would pass someone on my way in, but it was never a packed house, which can be awkward in an infertility situation. It also contributes to getting to really know the nurses and staff personally. On the other hand, the larger Dallas IVF practice is great, because there's always a doctor and/or office open to you if you need a weekend monitoring appointment or have a question. The ONLY thing I ever didn't like about the Dallas IVF practice was the phlebotomist in the Frisco office; she wasn't super friendly and left big bruises in my arm every time she drew my blood.
10
Doctor
Dara Havemann
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
PCOS
10
10
After egg retrieval [with Dr. Ku] I rested my body for one month. Then I began estrogen and progesterone for the month leading to the frozen embryo transfer...I asked for 2 embryos and my doctor said it would be unethical knowing I would likely get pregnant with one. He said if I had a healthy first pregnancy that he would consider putting in two for my second transfer...once I was pregnant I was dealing with the nurses and rarely connected with him. If I needed something specific he was responsive!
[Dallas IVF has] Nice waiting room and patient rooms. Staff is kind and organized. Sometimes they are vague and unable to explain costs or protocols. When I was stress and concerned I felt passed of instead of being given direct answers and given time with the doctor [Dr. Ku]. Loved the ultrasound techs and their attention to detail...once I was pregnant I was dealing with the nurses and rarely connected with him. If I needed something specific he was responsive!
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
PCOS
10
10
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku has great bedside manner. He is compassionate and understanding of both soon to be parents. He was ethical and honest. I felt like I was in good hands and trusted his expertise. Once I became pregnant I felt a bit shuffled off and wished I had more time with him.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Ask to communicate with him directly if you really have a concern.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
At times I felt like a number; once I was pregnant I was dealing with the nurses and rarely connected with him. If I needed something specific he was responsive!
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
I was given folistem, menipure, and ganarelix prior to the egg retrieval to stimulate egg production. After egg retrieval I rested my body for one month. Then I began estrogen and progesterone for the month leading to the frozen embryo transfer. I continued the progesterone through the first trimester of my pregnancy.
Describe your experience with the nursing staff.
Sweet and compassionate but at times they would not understand all the details and just pass me off.
Describe your experience with Dallas IVF.
Nice waiting room and patient rooms. Staff is kind and organized. Sometimes they are vague and unable to explain costs or protocols. When I was stress and concerned I felt passed of instead of being given direct answers and given time with the doctor. Loved the ultrasound techs and their attention to detail.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
21,000 all in. Including medications, egg retrieval, and frozen embryo transfer.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
I asked for 2 embryos and my doctor said it would be unethical knowing I would likely get pregnant with one. He said if I had a healthy first pregnancy that he would consider putting in two for my second transfer.
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33
Treated
2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Unexplained
10
10
Our first appointment was very nerve racking but Dr. Ku made us feel comfortable. He explained every option with great detail including the financial responsibilities and risk. After he covered all our options we were given time to discuss them and decide. When we started treatment Dr. Ku continued to stay in the loop and answer any additional questions we had. He was available to answer any questions, hear comments and concerns throughout the entire process.
My first appointment was made for 3 day after I initially contacted them [Dallas IVF]. I never had to wait past my appointment time. The waiting room is average size with comfortable seating, reading material and complimentary water. ... New patient consultation-$200 Transvaginal ultrasound $200 Estradiol testing-$95 Progesterone testing-$86 Pregnancy test-$77 Semen analysis-$200 Sperm prep-$300 IUI-$250 Weekend charge-$30
Age
33
Treated
2018
Success with this Doc
?
Race
Native American
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
10
10
How was your experience with Lowell Ku at Dallas IVF?
Our first appointment was very nerve racking but Dr. Ku made us feel comfortable. He explained every option with great detail including the financial responsibilities and risk. After he covered all our options we were given time to discuss them and decide. When we started treatment Dr. Ku continued to stay in the loop and answer any additional questions we had. He was available to answer any questions, hear comments and concerns throughout the entire process.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Every employee at the clinic is very friendly. Each employee that I come in contact with knows what's going on with my treatment at the time.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Alexa)
The entire nursing staff has been extremely helpful. Alexa returns my phone calls immediately. They all do everything they can to make our visits as comfortable and productive as possible. They are eager to answer any questions you may have. If they dont know the answer they will get someone that does. I have never been made to feel like my questions or concerns were invalid.
Describe your experience with Dallas IVF.
My first appointment was made for 3 day after I initially contacted them. I never had to wait past my appointment time. The waiting room is average size with comfortable seating, reading material and complimentary water.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
New patient consultation-$200 Transvaginal ultrasound $200 Estradiol testing-$95 Progesterone testing-$86 Pregnancy test-$77 Semen analysis-$200 Sperm prep-$300 IUI-$250 Weekend charge-$30
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
30
Treated
2018
Success with this Doc
?
Treatment
8 IUI, 1 IVF
Diagnosis
Endometriosis, Tubal Blockage, Unexplained
10
10
IVF protocol. Birth control start on cycle day 2 Follistem and menupur Resulted in 28 eggs retrieved [with Dr. Lowell Ku]...is so caring and has the best bed side manor. He greets you in the waiting room and takes you back himself with the initial consult. He makes it very easy to keep in contact with him, he provides his cell number. He showed compassion and took his time with us...He went out of his way to help us apply for fertility grants. He made us feel like a human and not a number. His action showed he truly cared for us and our journey. Communication is a must when going through IVF and he kept us up to date every step of the way. He called us himself most of the time.
The wait times [at Dallas IVF] were sometimes long but you always received quality care when it was your turn and was not rushed. The sonographer Stacy is very good at what she does. She did all the ultra sounds and I felt good with her doing it and trusted her professionalism...IVF protocol. Birth control start on cycle day 2 Follistem and menupur Resulted in 28 eggs retrieved...The nurse was very good at communicating. She called back in a timely matter and answered any questions. I did not have a lot of 1 on 1 communication with her but was pleased.
Age
30
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
4th of 4 Docs
Treatment
8 IUI, 1 IVF
Diagnosis
Endometriosis, Tubal Blockage, Unexplained
10
10
How was your experience with Lowell Ku at Dallas IVF?
We have been to three other fertility clinics before being led to Dr.Ku. He went out of his way to help us apply for fertility grants. He made us feel like a human and not a number. His action showed he truly cared for us and our journey. Communication is a must when going through IVF and he kept us up to date every step of the way. He called us himself most of the time.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
I honestly believe he his one of the best doctors around.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr.Ku is so caring and has the best bed side manor. He greets you in the waiting room and takes you back himself with the initial consult. He makes it very easy to keep in contact with him, he provides his cell number. He showed compassion and took his time with us.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
IVF protocol. Birth control start on cycle day 2 Follistem and menupur Resulted in 28 eggs retrieved
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Mary Boggs)
The nurse was very good at communicating. She called back in a timely matter and answered any questions. I did not have a lot of 1 on 1 communication with her but was pleased.
Describe your experience with Dallas IVF.
All the staff were friendly and professional. Clinic is very nice and clean. The wait times were sometimes long but you always received quality care when it was your turn and was not rushed. The sonographer Stacy is very good at what she does. She did all the ultra sounds and I felt good with her doing it and trusted her professionalism. They worked with my insurance ( I have no coverage for treatment ) and coded visits to were I only had to pay my co-pay.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
IVF and Freeze cycle- $9,200 Frozen transfer $3,200
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
we have not done transfer at this point
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34
Treated
2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
10
Dr. Ku listened to all my concerns. He switched me to estrogen pills - thank goodness! - and he allowed me to be part of the planning. He always looked me right in the eyes when talking, made his sketches, and we went over the plans two or three times to make sure we all understood. He even walked me to the embryologist.... He is one of the best. He is never condescending, he is always appreciative, and whatever you dont know - he will help you!
When I was transferring clinics, the front desk [Dallas IVF] scanned in my records while I was standing there. i was assured it was uploaded into my patient record. This was completed after my appointment with Dr. Ku. At my follow-up appointment, I discovered that my records were still not uploaded.... I talked to the front desk and they said that anything they scan that is not uploaded gets deleted after 3 days. However, since I was standing there when the lady said she uploaded it, I was worried it was in the wrong patient file.
Age
34
Treated
2018
Success with this Doc
Yes
Race
European, Latino, Native American
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IVF
Diagnosis
Male Factor
10
10
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku listened to all my concerns. He switched me to estrogen pills - thank goodness! - and he allowed me to be part of the planning. He always looked me right in the eyes when talking, made his sketches, and we went over the plans two or three times to make sure we all understood. He even walked me to the embryologist.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
He is one of the best. He is never condescending, he is always appreciative, and whatever you dont know - he will help you! So dont be shy. He does not judge or anything.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
They always knew my name, they knew why I was there, and they genuinely cared about my own understanding of everything. Plus Dr. Ku is so friendly and really engaging.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
Dr. Ku switched me to estrogen pill for my transfer.
Describe your experience with the nursing staff.
The staff was very nice, but as nurses often do, they treat you like you have been doing infertility treatments for years. This is our first one, and we have only done IVF. This one nurse was using acronyms that I did not know what it was.
Describe your experience with Dallas IVF.
they lost my records that were faxed over. that was annoying. but they tried to fix the problem immediately. very organized office other than that. Not sure about the billing yet, but I feel like it will be okay.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
It was 3700 for the transfer, 500 for freezing storage, and we needed to use cryoport for shipping the embryos - which was 675 for Houston to Dallas with our military discount.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
He was open to either single or double.
What specific things went wrong at Dallas IVF?
  • Lost paperwork
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33
Treated
2018
Success with this Doc
Yes
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
Since Dr. Havemann has been through IVF herself she understands the process and the emotions that go with it. She is caring, smart and very quick. You can tell she knows what she’s talking about and she’s very thorough! I love that she draws pictures and writes out descriptions for me to take with me.... For IVF we used menopur, gannirlex, and foloistim. She was almost spot on when ordering meds and figuring out how much I’d need. We did stims for 9 days with follicle checks and blood work every other day. I felt she was gentle and thorough the day of my retrieval.
The clinic [Dallas IVF McKinney] is convientely located next to Baylor Mckinney. It’s a nice location and seems very clean/well taken care of. All the staff members have been extremely nice. If you have to have a sono on the weekend or a retrieval done it wil be at the frisco location. The frisco location is also where the embryologist and your embroys stay frozen
Age
33
Treated
2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
How was your experience with Dara Havemann at Dallas IVF?
Since Dr. Havemann has been through IVF herself she understands the process and the emotions that go with it. She is caring, smart and very quick. You can tell she knows what she’s talking about and she’s very thorough! I love that she draws pictures and writes out descriptions for me to take with me.
What's one piece of advice would you give a prospective patient of Dara Havemann at Dallas IVF?
Start saving money unless you have insurance coverage
During treatment, were you treated like a number or a human with Dara Havemann at Dallas IVF?
Dr. Havemann comes to the waiting room each appointment to greet us. She is compassionate and caring.
Describe the protocols Dara Havemann used in your cycles at Dallas IVF and their degree of success.
For IVF we used menopur, gannirlex, and foloistim. She was almost spot on when ordering meds and figuring out how much I’d need. We did stims for 9 days with follicle checks and blood work every other day. I felt she was gentle and thorough the day of my retrieval.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Lauren )
All members of Dr. Hs team are kind, organized and thorough.
Describe your experience with Dallas IVF.
The clinic is convientely located next to Baylor Mckinney. It’s a nice location and seems very clean/well taken care of. All the staff members have been extremely nice. If you have to have a sono on the weekend or a retrieval done it wil be at the frisco location. The frisco location is also where the embryologist and your embroys stay frozen.
Describe the costs associated with your care under Dara Havemann at Dallas IVF.
Our IVF cycle cost us about 17,500. That was with conventional insemination, monitoring appointments, med cost, retrieval, anesthesia, and PGS testing of 5 embryos. We do not have any fertility coverage through insurance.
Describe Dara Havemann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Dr. H suggests we transfer 1-2 PGS tested embryos
10
Doctor
Dara Havemann
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
7
Age
28 - 31
Treated
2015 - 2018
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
8
7
Dr. Ku is very knowledgeable and empathetic. He takes time to explain all of the options and possibilities. The one issue I had was when we were going to transfer our embryos we did not agree on the number to transfer. Dr Ku only wanted to transfer 1 and I was insistent on 2. It was VERY difficult to get the 2 transferred, however in the end we did transfer 2...I felt that the doctor and the stonographer really cared about me and went through the ups and downs with me.
The lab [at Dallas IVF] overwashed the sperm on one IUI, and there were no sperm left. The doctor ended up waiving half of the procedure cost, however I would have rather had a fighting chance. There was an instance where medications were not prescribed and they were required...The doctors are great, the staff is not. If you don’t mind being a self advocate and staying on top of the staff then the clinic is for you. The doctors know what they are doing and have good success rates, however they do seem busy and overworked.
Age
28 - 31
Treated
2015 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
8
7
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku is very knowledgeable and empathetic. He takes time to explain all of the options and possibilities. The one issue I had was when we were going to transfer our embryos we did not agree on the number to transfer. Dr Ku only wanted to transfer 1 and I was insistent on 2. It was VERY difficult to get the 2 transferred, however in the end we did transfer 2.
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
I felt that the doctor and the stonographer really cared about me and went through the ups and downs with me.
Describe your experience with the nursing staff.
Other than the stonographer, who is AMAZING, I would not recommend the staff at all. They are not organized and have really horrible communication. You truly have to be your own advocate. I would meet with dr and have a plan then the nurse would come in and have all the wrong information. Multiple times I had to correct them and they had to go back to the dr to confirm. Not to mention there was miscommunication on some medication that HAD to be ordered that was never mentioned and the stress of getting it while in the middle of an IVF cycle.
Describe your experience with Dallas IVF.
The doctors are great, the staff is not. If you don’t mind being a self advocate and staying on top of the staff then the clinic is for you. The doctors know what they are doing and have good success rates, however they do seem busy and overworked.
What specific things went wrong at Dallas IVF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
8
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
10
At 1st, she [Dr. Dara Havermann] ran a lot of blood tests and we went over treatments. I had high AMH and a lot of follicles! I have PCO ovaries and we concluded that I don't always ovulate on my own. So we started medicated cycles with IUI's to see if could possible get pregnant a less invasive way. After a few of those, we ended up going to IVF due to age, being able to chromosome testing.
[Dallas IVF-McKinney has the] Best nursing staff!! From Toni that does your sonograms, to Leiana and Lauren the head nurse...everything is wonderful! I never get upset if the doctor isn't around because I feel 100% comfortable with these ladies and trust them.... Great communication from everyone. I can email day / night and someone always responds promptly. They are great at explaining everything so you always what you need to do. They work together well as a team, so it's like a big family when you are there.
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
10
How was your experience with Dara Havemann at Dallas IVF?
Love Dr.Havemann! She's very sweet, personable and very open / honest about everything. She's gone thru IVF herself, so can relate to everything you go thru, which makes a world of difference! Through treatments, you don't always see her, but it's comforting knowing she's always behind the scenes making sure things are done correctly.
What's one piece of advice would you give a prospective patient of Dara Havemann at Dallas IVF?
Be honest and open to her about all of your struggles.
Describe the protocols Dara Havemann used in your cycles at Dallas IVF and their degree of success.
At 1st, she ran a lot of blood tests and we went over treatments. I had high AMH and a lot of follicles! I have PCO ovaries and we concluded that I don't always ovulate on my own. So we started medicated cycles with IUI's to see if could possible get pregnant a less invasive way. After a few of those, we ended up going to IVF due to age, being able to chromosome testing.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Lauren Spencer)
Best nursing staff!! From Toni that does your sonograms, to Leiana and Lauren the head nurse...everything is wonderful! I never get upset if the doctor isn't around because I feel 100% comfortable with these ladies and trust them.
Describe your experience with Dallas IVF.
Great communication from everyone. I can email day / night and someone always responds promptly. They are great at explaining everything so you always what you need to do. They work together well as a team, so it's like a big family when you are there.
Describe the costs associated with your care under Dara Havemann at Dallas IVF.
Self Pay / No insurance: $11,200 egg retrieval IVF Monitoring appointments: $1,500 PGS Testing: $150 / embryo Frozen Embryo Transfer: $3,700 Anestesia: $500 IUI: $525
10
Doctor
Dara Havemann
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
39
Treated
2018
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Unexplained
10
10
Dr. Ku was extremely attentive and warm during consultations. He took a shockingly large amount of time to sit with me, explain my options, and answer questions. I've never had conversations with a Dr. that I felt "heard" like with Dr. Ku. In addition to his warmth, he explained things directly, but in a way I could easily understand...After experiencing a second trimester miscarriage... I left feeling empowered to take the next steps to achieve a healthy pregnancy. I really wish ALL doctors were more like Dr. Ku!
My experience with this clinic [Dallas IVF] has been very positive so far. Scheduling has been easy and the office seems to be well organized. Every one I have interacted with- front office, sono and lab techs, nurses, and Dr. Ku- have all been great to work with...Dr. Ku was extremely attentive and warm during consultations. He took a shockingly large amount of time to sit with me, explain my options, and answer questions. I've never had conversations with a Dr. that I felt "heard" like with Dr. Ku. In addition to his warmth, he explained things directly, but in a way I could easily understand...After experiencing a second trimester miscarriage... I left feeling empowered to take the next steps to achieve a healthy pregnancy. I really wish ALL doctors were more like Dr. Ku!
Age
39
Treated
2018
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
10
10
How was your experience with Lowell Ku at Dallas IVF?
After experiencing a second trimester miscarriage, I explained what happened on a local message board, asking for advice what to do next, and how to get answers to the questions I had. My regular OBGYN is great, but I felt like the questions I had were extending beyond what she could offer me. Numerous women recommended that I talk with Dr. Ku, and they were over the top with how strongly they recommended him. At my first visit, I saw why. Dr. Ku was extremely thorough and took a large amount of time with me, explaining things and detailing a plan for a path forward. In addition, he was extremely compassionate and personal. I left feeling empowered to take the next steps to achieve a healthy pregnancy. I really wish ALL doctors were more like Dr. Ku!
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku was extremely attentive and warm during consultations. He took a shockingly large amount of time to sit with me, explain my options, and answer questions. I've never had conversations with a Dr. that I felt "heard" like with Dr. Ku. In addition to his warmth, he explained things directly, but in a way I could easily understand.
Describe your experience with Dallas IVF.
My experience with this clinic has been very positive so far. Scheduling has been easy and the office seems to be well organized. Every one I have interacted with- front office, sono and lab techs, nurses, and Dr. Ku- have all been great to work with.
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
25 - 26
Treated
2016 - 2017
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Anovulation, PCOS
10
10
Dr. Mucowski was always very clear every step of the way. she provided us with many information possible. She gave me hope to continue on my infertility journey. She understood and respected our decision of not continuing after the 3rd IUI. She also did a HST exam to see check for any blockage and everything was great. She does an amazing job.
[Dallas IVF- Frisco is a] Great place, very clean and great atmosphere, everyone was very nice and always there to help with any questions we would have. Office hours where great for early morning visits and procedures. Receptionist was always very nice and attentive. Nurses were great help with questions and instructions before and after the procedure. Dr Mucowski was excellent Doctor. Always answered our questions and concerns we had.
Age
25 - 26
Treated
2016 - 2017
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
4th of 5 Docs
Treatment
3 IUI
Diagnosis
Anovulation, PCOS
10
10
How was your experience with Sara Mucowski at Dallas IVF?
Dr. Mucowski was always very clear every step of the way. she provided us with many information possible. She gave me hope to continue on my infertility journey. She understood and respected our decision of not continuing after the 3rd IUI. She also did a HST exam to see check for any blockage and everything was great. She does an amazing job.
During treatment, were you treated like a number or a human with Sara Mucowski at Dallas IVF?
Dr. Mucowski was always so nice and explained everything well. When I decided with only 3 IUI's and then take a break she understood us well what our plans were. We could not continue due to finance situation.
Describe the protocols Sara Mucowski used in your cycles at Dallas IVF and their degree of success.
All instructions and medications were as clear as water. I had no problems whatsoever on any of my cycles. I did not have any problems with any of the treatments.
Describe your experience with your nurse at Dallas IVF.
Great nurse staff! Starting with the receptionist, all nurses were great. Provided me with all details and answered all my questions.
Describe your experience with Dallas IVF.
Great place, very clean and great atmosphere, everyone was very nice and always there to help with any questions we would have. Office hours where great for early morning visits and procedures. Receptionist was always very nice and attentive. Nurses were great help with questions and instructions before and after the procedure. Dr Mucowski was excellent Doctor. Always answered our questions and concerns we had.
Describe the costs associated with your care under Sara Mucowski at Dallas IVF.
Over all each cycle of IUI was about 1,000-1,500 with all medications and all.
10
Doctor
Sara Mucowski
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
27 - 28
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
9
9
He [Dr. Barnett] often forgot who I was and had to look at my notes but he treated me well... is very dry and to the point which I appreciated. He specifically tailors the treatment plan based on your needs...I had tried Clomid with my OB and that didn’t work. So he suggested Femara for three months. Then when that didn’t work he suggested IUI but with only a maximum of three. After that did t work, he strongly suggested ivf with a frozen transfer. He advised against any fresh transfers especially with my PcOS
The front staff [at Dallas IVF] isn’t super friendly or helpful. Most of the nurses are great. The sonographer is fantastic! They have a patient portal online that you can use to see all your upcoming appointments, payments, treatment plans, lab results, etc. this is super helpful! They get results back to you very quickly and are pretty flexible with appointment times...Mallory [nurse] kind of took me under her wing. I always preferred to talk to Mallory because she knew me and knew my case. She was fantastic and if she didn’t know the answer to something, she would always get tj answer.
Age
27 - 28
Treated
2016 - 2017
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
9
9
How was your experience with Brian Barnett at Dallas IVF?
Dr. Barnett is very dry and to the point which I appreciated. He specifically tailors the treatment plan based on your needs. He is ruthfully honest so if you don’t appreciate that then don’t go see him. He will not hold your hand but he will do everything to get you pregnant. I trust his advice and expertise.
What's one piece of advice would you give a prospective patient of Brian Barnett at Dallas IVF?
Don’t expect him to hold your hand!
During treatment, were you treated like a number or a human with Brian Barnett at Dallas IVF?
He often forgot who I was and had to look at my notes but he treated me well
Describe the protocols Brian Barnett used in your cycles at Dallas IVF and their degree of success.
I had tried Clomid with my OB and that didn’t work. So he suggested Femara for three months. Then when that didn’t work he suggested IUI but with only a maximum of three. After that did t work, he strongly suggested ivf with a frozen transfer. He advised against any fresh transfers especially with my PcOS
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Mallory)
Mallory kind of took me under her wing. I always preferred to talk to Mallory because she knew me and knew my case. She was fantastic and if she didn’t know the answer to something, she would always get tj answer.
Describe your experience with Dallas IVF.
The front staff isn’t super friendly or helpful. Most of the nurses are great. The sonographer is fantastic! They have a patient portal online that you can use to see all your upcoming appointments, payments, treatment plans, lab results, etc. this is super helpful! They get results back to you very quickly and are pretty flexible with appointment times.
Describe the costs associated with your care under Brian Barnett at Dallas IVF.
Total was about 25,000 for ivf I believe
Describe Brian Barnett's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Dr Barnett strongly encourages transferring one embryo at a time unless the embryos are terrible quality or you’re advanced maternal age. He advises against multiple embryos
What specific things went wrong at Dallas IVF?
  • Failed to order appropriate test
9
Doctor
Brian Barnett
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
24 - 25
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
10
Dr. Barnett was very candid but sympathetic and supportive during every cycle! ... With unexplained infertility, 2 failed rounds of IUI we elected to do IVF. ... I suffered ovarian hyper-stimulation from the fertility drugs after my egg retrieval and ended up having a 3 day stay in the hospital with bilateral pleura effusions and needed a paracentensis of my abdomen to drain the excess fluid from swelling. Dr Barnett managed my care in and out of the hospital and made sure that I was well taken care of. ...
Strength-Great phelbotomy team [Dallas IVF]! When you get your labs drawn every other day it’s nice to know they’re not going to miss. Great staff overall! ... Weakness-only 1 sonographer ... Mallory & Amanda were fantastic and so good at caring for the emotional & physical needs of me ... Easy to go in and get sonos and labs drawn ...Doctors and nurses are fantastic
Age
24 - 25
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Brian Barnett at Dallas IVF?
Dr. Barnett was so wonderful to work with. With unexplained infertility, 2 failed rounds of IUI we elected to do IVF. I suffered ovarian hyper-stimulation from the fertility drugs after my egg retrieval and ended up having a 3 day stay in the hospital with bilateral pleura effusions and needed a paracentensis of my abdomen to drain the excess fluid from swelling. Dr Barnett managed my care in and out of the hospital and made sure that I was well taken care of. He also saw the financial burden this was all taking on us and helped by waiving the ISCI cost. Unfortunately after the embryo transfer we did not conceive by Dr. Barnett was determined to help us! I took a break and when I went back to start my second round of IVF, I was miraculously pregnant naturally! Dr. Barnett managed my pregnancy theough 10 weeks and then I transferred to an OBGYN that he recommended. I am happy to say I have a beautiful baby girl!
What's one piece of advice would you give a prospective patient of Brian Barnett at Dallas IVF?
Be open-minded
During treatment, were you treated like a number or a human with Brian Barnett at Dallas IVF?
Dr. Barnett was very candid but sympathetic and supportive during every cycle!
Describe the protocols Brian Barnett used in your cycles at Dallas IVF and their degree of success.
IUI x2 IVF with ICSI X1
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Mallory and Amanda)
Mallory & Amanda were fantastic and so good at caring for the emotional & physical needs of me
Describe your experience with Dallas IVF.
Strength-Great phelbotomy team! When you get your labs drawn every other day it’s nice to know they’re not going to miss. Great staff overall! Doctors and nurses are fantastic Weakness-only 1 sonographer
Describe your experience with your monitoring appointments at Dallas IVF.
Easy to go in and get sonos and labs drawn
Describe the costs associated with your care under Brian Barnett at Dallas IVF.
Round of IUI including drugs approx $750 IVF plus egg retrieval, embryo transfer, ICSI, and drugs approx $10,000
Describe Brian Barnett's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
We chose eSET because I didn’t want a multiples pregnancy
10
Doctor
Brian Barnett
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
9
Age
31
Treated
2016
Success with this Doc
?
Treatment
IUI
Diagnosis
Anovulation, PCOS
8
9
She [Dr. Havemann] explains things well and is willing to answer questions and listen to concerns. I'm also very impressed with her staff. The respond immediately with any messages I leave, and call as soon as they get lab results in...Don't be scared to speak up and ask questions or present concerns. She exhibits compassion and a genuine desire to care for you as her patient...
They [nurses at Dallas IVF - McKinney] have all been kind and very helpful. What I'm most impressed with is their communication. As soon as tests results come in, they call immediately. If I call with a question, they either answer right them or call back within 30 minutes. They also email to check in with me...[Clinic] Strengths- communication, organization, ability to do early morning appointments Weaknesses- none that I have experienced so far...
Age
31
Treated
2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IUI
Diagnosis
Anovulation, PCOS
8
9
How was your experience with Dara Havemann at Dallas IVF?
I'm a new patient and haven't fully gone through my first cycle, but so far she has been great. She explains things well and is willing to answer questions and listen to concerns. I'm also very impressed with her staff. The respond immediately with any messages I leave, and call as soon as they get lab results in.
What's one piece of advice would you give a prospective patient of Dara Havemann at Dallas IVF?
Don't be scared to speak up and ask questions or present concerns. She exhibits compassion and a genuine desire to care for you as her patient.
During treatment, were you treated like a number or a human with Dara Havemann at Dallas IVF?
She was compassionate and understanding of all that I have been through because she also has PCOS.
Describe the protocols Dara Havemann used in your cycles at Dallas IVF and their degree of success.
I have PCOS, so for my first cycle she recommended Femara and IUI. Other than anovulation, I did not have other abnormal markers such as egg quality/count or advanced age. She chose Femara and Metformin to help with ovulation and IUI because my husband has a morphology issue that she felt sperm washing/IUI would assist with implantation.
Describe your experience with the nursing staff.
They have all been kind and very helpful. What I'm most impressed with is their communication. As soon as tests results come in, they call immediately. If I call with a question, they either answer right them or call back within 30 minutes. They also email to check in with me.
Describe your experience with Dallas IVF.
Strengths- communication, organization, ability to do early morning appointments Weaknesses- none that I have experienced so far
Describe the costs associated with your care under Dara Havemann at Dallas IVF.
Copay for doctor visits, medication, sonograms, IUI
8
Doctor
Dara Havemann
Communication
Trustworthiness
Explained risks
Frequency seen during appointments
9
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
10
Age
29
Treated
2019
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss
9
10
[Dr. Ku is] warm and friendly and makes you feel human and seen and heard. He went through IVF a with his wife so he truly understands the emotional toll it takes on you each cycle. He showed empathy and compassion through our loss and seems to really want to see us get a healthy baby...We did a FET with one embryo. He had me on PIO, lovenox, baby aspirin, and estrace...He was very willing to transfer two embryos but given my history with difficult pregnancies, we chose one.
I never had to leave a message for the nurse [at Dallas IVF], always went straight through to her which was awesome! She was always kind and organized and thorough...There was some differing information given between the nursing staff and the surgery center next door where the transfer takes place. The front office staff at the surgery center isn’t the kindest or warmest...The transfer was $3400 which is quite high compared to other doctors and insurance won’t cover it.
Age
29
Treated
2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss
9
10
How was your experience with Lowell Ku at Dallas IVF?
He’s warm and friendly and makes you feel human and seen and heard. He went through IVF a with his wife so he truly understands the emotional toll it takes on you each cycle. He showed empathy and compassion through our loss and seems to really want to see us get a healthy baby.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
There’s typically a wait as the office is very busy
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
He would always greet me by name as he saw me in the hallway & seemed to genuinely care what we were going through.
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
We did a FET with one embryo. He had me on PIO, lovenox, baby aspirin, and estrace.
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Alexa)
I never had to leave a message for the nurse, always went straight through to her which was awesome! She was always kind and organized and thorough.
Describe your experience with Dallas IVF.
The office is busy so there was always a wait which can be frustrating when you’re told to hold your bladder. But they always made up for the wait and once even gave us a Starbucks gift card. The ladies at the front were always nice and quick to get us checked out. Scheduling can be difficult because of how busy they are.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
The transfer was $3400 which is quite high compared to other doctors and insurance won’t cover it. Office visits for us were $10 copays. Storage for embryos at their clinic was $800 a year which also seems high.
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
He was very willing to transfer two embryos but given my history with difficult pregnancies, we chose one.
What specific things went wrong at Dallas IVF?
  • Provided conflicting information
9
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
10
10
He [Dr. Brian Barnett] reviewed all the work from my previous two doctors. He put me straight into IVF. I did meds in January 2019. Retrieved 8 eggs in February 2019. Transferring hopefully in May 2019 is the doctors plan.... He was open, honest and wants to help us. He realizes how important it is to have a child for my husband and I. He referred my husband to a specialist who treated my husband’s infertility. He addressed my concerns and gave me confidence to believe I can achieve a pregnancy.
[Dallas IVF- Frisco is a] Very busy clinic. So you need appts in advance. Sometimes I have not been able to get ahold of anyone. Billing is hard to get ahold of too. Basically just keep calling or send emails until you get help. Visits are great...you always wait. But the doctor is informative. Nurses are calm and collective.... ’m currently at $12.5k for my egg retrieval. $3.5k for my transfer. Looking at another $12.5k for a possible another surgery. I’ve spent over $20k with all 3 doctors now.
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Lawyer
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
10
10
How was your experience with Brian Barnett at Dallas IVF?
He gave me a chance at having a child. I’m still waiting on a transfer date. He was open, honest and wants to help us. He realizes how important it is to have a child for my husband and I. He referred my husband to a specialist who treated my husband’s infertility. He addressed my concerns and gave me confidence to believe I can achieve a pregnancy.
What's one piece of advice would you give a prospective patient of Brian Barnett at Dallas IVF?
Listen to him. Give him a chance.
During treatment, were you treated like a number or a human with Brian Barnett at Dallas IVF?
He actually sits down and speaks with his clients
Describe the protocols Brian Barnett used in your cycles at Dallas IVF and their degree of success.
He reviewed all the work from my previous two doctors. He put me straight into IVF. I did meds in January 2019. Retrieved 8 eggs in February 2019. Transferring hopefully in May 2019 is the doctors plan.
Describe your experience with the nursing staff.
They always are positive.
Describe your experience with Dallas IVF.
Very busy clinic. So you need appts in advance. Sometimes I have not been able to get ahold of anyone. Billing is hard to get ahold of too. Basically just keep calling or send emails until you get help. Visits are great...you always wait. But the doctor is informative. Nurses are calm and collective.
Describe the costs associated with your care under Brian Barnett at Dallas IVF.
Yes I’m currently at $12.5k for my egg retrieval. $3.5k for my transfer. Looking at another $12.5k for a possible another surgery. I’ve spent over $20k with all 3 doctors now.
Describe Brian Barnett's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
He only does single transfers.
10
Doctor
Brian Barnett
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
28 - 31
Treated
2015 - 2018
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, PCOS, Unexplained
10
10
As a patient i was scared. Ku helped ease my nerves and really listened to my fears before we started in on what route to take. The he ran tests and we sat and diacussed each test indivually answering questions along the way.... We first tried clomid alone with monitoring my follices and timed intercouse and adding in baby aspiring and lovenox and pregeaterone and specific times that was negative next round was the same but added the trigger shot and well got a negative test.
Clinic [Dallas IVF- Frisco is] easy to find. Very inviting. All staff was great. Weakness is that the checkout to leave was not very warm and inviting. Office is clean and organized. Exam rooms were comfortable and stocked well not to bright or cold either.... They always called me by my name and were very friendly which made it feel like i was walking in to see family
Age
28 - 31
Treated
2015 - 2018
Success with this Doc
?
Race
European, Other
Income
$0 - $49K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, PCOS, Unexplained
10
10
How was your experience with Lowell Ku at Dallas IVF?
As a patient i was scared. Ku helped ease my nerves and really listened to my fears before we started in on what route to take. The he ran tests and we sat and diacussed each test indivually answering questions along the way.
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
He understands what its like so its ok to show that your scared and want to understand everything
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
He has been in our ahoes and know whats its like and he listens and respects your input
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
We first tried clomid alone with monitoring my follices and timed intercouse and adding in baby aspiring and lovenox and pregeaterone and specific times that was negative next round was the same but added the trigger shot and well got a negative test.
Describe your experience with the nursing staff.
They always called me by my name and were very friendly which made it feel like i was walking in to see family
Describe your experience with Dallas IVF.
Clinic easy to find. Very inviting. All staff was great. Weakness is that the checkout to leave was not very warm and inviting. Office is clean and organized. Exam rooms were comfortable and stocked well not to bright or cold either.
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
I had some hysterscopes done and it was 400 after insurance which im still paying on
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
Havent discuss this yet
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
30
Treated
2018
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, PCOS, Tubal Blockage
10
10
Very happy with Dr. Mucowski. She told me exactly what to expect with compassion and understanding for my situation. I am no longer able to have children naturally as I have had both Fallopian tubes removed but I have no doubt Dr. Mucowski will do everything she can to make our IVF process smooth and successful....Immediately following my first meeting with her I was emailed from the office following up to make sure I didn’t have any questions that weren’t answered. We have unfortunately suffered our second ectopic pregnancy under her care and she was amazing, quick, and thorough during this process.
While I haven’t been going to this clinic [Dallas IVF] long, they have shown me that they are efficient and compassionate. I was pregnant for the 4th time under their care and very nervous as I have lost all my pregnancies. They were understanding and answered all of my questions quickly via email and phone.... Immediately following my first meeting with her [Dr. Mucowski] I was emailed from the office following up to make sure I didn’t have any questions that weren’t answered.
Age
30
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, PCOS, Tubal Blockage
10
10
How was your experience with Sara Mucowski at Dallas IVF?
Very happy with Dr. Mucowski. She told me exactly what to expect with compassion and understanding for my situation. I am no longer able to have children naturally as I have had both Fallopian tubes removed but I have no doubt Dr. Mucowski will do everything she can to make our IVF process smooth and successful.
What's one piece of advice would you give a prospective patient of Sara Mucowski at Dallas IVF?
Have as many questions ready as you can. She is thorough and very open to answering them.
During treatment, were you treated like a number or a human with Sara Mucowski at Dallas IVF?
I have been seeing fertility specialists for a few years now and Dr. Mucowski is my second. Immediately following my first meeting with her I was emailed from the office following up to make sure I didn’t have any questions that weren’t answered. We have unfortunately suffered our second ectopic pregnancy under her care and she was amazing, quick, and thorough during this process. I am very impressed with the entire office.
Describe your experience with Dallas IVF.
While I haven’t been going to this clinic long, they have shown me that they are efficient and compassionate. I was pregnant for the 4th time under their care and very nervous as I have lost all my pregnancies. They were understanding and answered all of my questions quickly via email and phone.
What specific things went wrong at Dallas IVF?
  • Failed to call with results
10
Doctor
Sara Mucowski
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
10
Dr. Ku is very personable and invested in his patients. He gives you his personal number if you have any questions or concerns with treatment. He was always willing to answer questions and call fears during office visits... The first two iui’s we did femara with follistim and ovidrel trigger shot. After those failed he upped my follistim and ovidrel dose... Be ready to start treatment right away. You will hit the ground running with Dr. Ku
The nursing staff [at Dallas IVF] was amazing!! They always answered questions in a timely manner and were always very friendly.... The one thing I can think of is the wait time in the waiting room. Sometimes they were super fast but a few days I waited for over an hour for a blood draw. They didn’t check insurance information for the infection disease blood draw and almost made us pay $500 instead of going to quest for a lot cheaper (we were paying for everything out of pocket)
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
?
Race
Latino
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
10
How was your experience with Lowell Ku at Dallas IVF?
Dr. Ku is very personable and invested in his patients. He gives you his personal number if you have any questions or concerns with treatment. He was always willing to answer questions and call fears during office visits
What's one piece of advice would you give a prospective patient of Lowell Ku at Dallas IVF?
Be ready to start treatment right away. You will hit the ground running with Dr. Ku
During treatment, were you treated like a number or a human with Lowell Ku at Dallas IVF?
Dr. Ku is very personable and friendly. He takes the time to get to know his patients and makes you feel like he genuinely cares about you and the out come. When we got negative after negative results he was visually upset with us
Describe the protocols Lowell Ku used in your cycles at Dallas IVF and their degree of success.
The first two iui’s we did femara with follistim and ovidrel trigger shot. After those failed he upped my follistim and ovidrel dose
Describe your experience with your nurse at Dallas IVF. (Assigned nurse: Stacia Aaron )
The nursing staff was amazing!! They always answered questions in a timely manner and were always very friendly
Describe your experience with Dallas IVF.
The one thing I can think of is the wait time in the waiting room. Sometimes they were super fast but a few days I waited for over an hour for a blood draw. They didn’t check insurance information for the infection disease blood draw and almost made us pay $500 instead of going to quest for a lot cheaper (we were paying for everything out of pocket)
Describe the costs associated with your care under Lowell Ku at Dallas IVF.
Medicine for iui was 400 each round. Iui were 2,000 each
Describe Lowell Ku's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dallas IVF.
He was willing to transfer up to two embryos if we wanted him to
What specific things went wrong at Dallas IVF?
  • Failed to convey critical information
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Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability