Fertility Centers of New England

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing is not offered: Not Offered
Coordinating at-home nursing
is not offered
Selling medication is not offered: Not Offered
Selling medication
is not offered
Providing backup medication: Offered
Providing backup medication
Bangor
700 Mt Hope Ave
Bangor, ME 04401
1-877-(326-3483)
Bedford
169 South River Road
Bedford, NH 03110
877-FCNEIVF (326-3483)
Boston
575 Boylston Street
Boston, MA 02116
1-877-26-3483
Braintree
30 Braintree Hill
Braintree, MA 02184
1-877-26-3483
Nashua
166 Kinsley Street
Nashua, NH 03060
877-FCNEIVF (326-3483)
Portsmouth
875 Greenland Road
Portsmouth, NH 03801
877-FCNEIVF (326-3483)
Reading
20 Pond Meadow Drive
Reading, MA 01867
1-877-26-3483
Westborough
33 Lyman Street
Westborough, MA 01581
1-877-26-3483
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On a scale from 0-10, how likely are you to recommend Fertility Centers of New England to a friend?
Strongly recommend: 52%Neutral: 23%Don't recommend: 25%7.6
55 assessments
  • 52% Strongly recommend (9-10)
  • 23% Neutral (7-8)
  • 25% Don't recommend (0-6)
Operations
Poorly operated
Operated well
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
8.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
7.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
>42
This Clinic
National Average
Annual Cycles for this Clinic
1,612
Annual Cycles National Avg.
635
55 assessments
5
4
Age
36
Treated
2019
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Unexplained
5
4
We did antagonist IVF [with Dr. Hill] and needed rescue ICSI. It was not automatically done...I over stimulated so we had to do a freeze all cycle. 24 eggs, two embryos...Second round, same protocol but we started with 225 Gonal F and decreased to try to avoid overstimulation. I still overstimulated in final days...was on auto repeat each appointment...Strong presence, and confident. He talks fast. Our actual time with him has been very little. Our follow ups and consult have barely totaled 30 minutes over past year. He does assume you know everything he’s talking about or will research on your own. He did acknowledge I’ve been through a lot and he would be there if I needed to call him. The clinic rotates doctors so he was not the one to perform my retrivals or do my transfers.
Nurses are not warm [at Fertility Centers of New England]...It’s a rotating staff [of nurses] and they use a portal for all communication so it’s very short and to the point...sometimes having to wait over an hour or more for an ultrasound. Lab work usually took only a few minutes. Everything just seems very systematic, no one making small talk or really getting to know me even though I’ve been there frequently...Strengths are they respond in portal quickly. Weaknesses are it’s a baby factory and I don’t really like the staff with exception of one ultrasound tech.
Age
36
Treated
2019
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Unexplained
5
4
How was your experience with Joseph Hill at Fertility Centers of New England?
Strong presence, and confident. He talks fast. Our actual time with him has been very little. Our follow ups and consult have barely totaled 30 minutes over past year. He does assume you know everything he’s talking about or will research on your own. He did acknowledge I’ve been through a lot and he would be there if I needed to call him. The clinic rotates doctors so he was not the one to perform my retrivals or do my transfers.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
It’s a baby factory so just be aware of that and try to get over it.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Doctor was on auto repeat each appointment. Nurses are not warm.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
First round. We did antagonist IVF and needed rescue ICSI. It was not automatically done. 150 Gonal F, menopur and Cetrotide. I over stimulated so we had to do a freeze all cycle. 24 eggs, two embryos. First transfer, negative second we got a positive but it ended up being chemical pregnancy. Second round, same protocol but we started with 225 Gonal F and decreased to try to avoid overstimulation. I still overstimulated in final days so we did another freeze all. 6 eggs, one embryo. Will be transferring embryo in next coming weeks.
Describe your experience with the nursing staff.
It’s a rotating staff and they use a portal for all communication so it’s very short and to the point.
Describe your experience with Fertility Centers of New England.
Strengths are they respond in portal quickly. Weaknesses are it’s a baby factory and I don’t really like the staff with exception of one ultrasound tech. They all have an attitude like like is mundane or they are way too fake- for example one of the girls calling our name to come back for ultrasound was overly cheerful and Kept asking how we were today. They day I was there was a follow up to the chemical pregnancy. I said I was fine. She responded oh come on, just fine?! Then she wispered to the nurse “oh it’s one of those days today.”
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Very early and with traffic, I’d have to leave house by 6am. Cattle call for sure yes, sometimes having to wait over an hour or more for an ultrasound. Lab work usually took only a few minutes. Everything just seems very systematic, no one making small talk or really getting to know me even though I’ve been there frequently.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
Dr actually commented that due to my great insurance we could bypass some of the red tape. So all I’ve had is copays ($60 per visit) and paying copays for meds ($550 each round)
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
He only transfers one embryo to avoid multiples and we were happy with this approach.
5
Doctor
Joseph Hill
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Joseph Hill at Fertility Centers of New England.

Verified

This patient has provided documentation of treatment at this clinic.

4
5
Age
38
Treated
2019
Success with this Doc
?
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Other
4
5
On the first visit with Doctor Wright she was neutral, straight to the point but very informative. After that we never saw her again...is definitely an expert in her field and very informative during the first meeting. Unfortunately that is all I can say about her since we only saw her once to get all the information needed and the second time to sign papers...The nurses took the lead and another doctor was the one during the transfer.
At the end of the cycle [at Fertility Centers of New England], I felt like a number since my nurse that had done the calls and follow up never called me with instructions on how to stop the medication or to give me the negative result. After waiting hours for the call, I called to confirm that had been a negative cycle...I do have to say that I am currently doing a cycle and her communication has improved, Sheri’s prompt to get any information I request, always touch bases about my results and is very encouraging about everything
Age
38
Treated
2019
Success with this Doc
?
Race
Latino
Income
$100K - $199K
Occupation
Architect
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Other
4
5
How was your experience with Kristen Wright at Fertility Centers of New England?
Doctor Write is definitely an expert in her field and very informative during the first meeting. Unfortunately that is all I can say about her since we only saw her once to get all the information needed and the second time to sign papers. After that we never saw or heard from her again. The nurses took the lead and another doctor was the one during the transfer.
What's one piece of advice would you give a prospective patient of Kristen Wright at Fertility Centers of New England?
If you like a warm, caring doctor, she may not be the right doctor for you but she is extremely knowledgeable in her field and will take her time to answer all of your questions
During treatment, were you treated like a number or a human with Kristen Wright at Fertility Centers of New England?
On the first visit with Doctor Wright she was neutral, straight to the point but very informative. After that we never saw her again. The nurses in the clinic were very nice and definitely don’t treat you like a number. The doctor during transfer was a doctor I was seeing for the first time (which I did not expect that or was informed Dr Wright wouldn’t be performing the transfer) and he was nice but again straight to the procedure. The nurses there were again lovely and very warming. At the end of the cycle, I felt like a number since my nurse that had done the calls and follow up never called me with instructions on how to stop the medication or to give me the negative result. After waiting hours for the call, I called to confirm that had been a negative cycle
Describe the protocols Kristen Wright used in your cycles at Fertility Centers of New England and their degree of success.
Since my cycle was a donor cycle she prepared my body with estrogen, increasing the dosage every week and introduced progesterone in oil one week before the embryo transfer. When my uterine pinning wasn’t thick enough, she delayed the cycle a week, hold off on progesterone and increased the estrogen intake. That week delay was enough to get my body where it needed to be for the embryo transfer. The pregnancy result negative
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: Christen Anderson)
On the first cycle, she took over in the middle of the cycle from another nurse that was leaving the clinic. When the result was negative on that cycle, she never called to follow up with results nor guided me on how to proceed about stoping the medication. I do have to say that I am currently doing a cycle and her communication has improved, Sheri’s prompt to get any information I request, always touch bases about my results and is very encouraging about everything
Describe your experience with Fertility Centers of New England.
I like the fact that they have clinics in many places making the weekly bloodwork a lot easier and accommodating. I didn’t like the fact that the doctor you so carefully selected, does not perform the embryo transfer. You simply get the doctor that is working that day, someone that you don’t trust or never seen before.
Describe the costs associated with your care under Kristen Wright at Fertility Centers of New England.
About $20k plus medication
What specific things went wrong at Fertility Centers of New England?
  • Failed to call with results
4
Doctor
Kristen Wright
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Fertility Centers of New England
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
6
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage
5
6
Doctor [Dr. Plante] said that with my age and insurance, it was best to transfer one. I agree, however we never made it that far out to transfer...I just didn't feel like information was explained to me thoroughly, especially with all the test results from diagnosis to treatment. I feel like meets were brief and then on to the next "number". I want it to be more personable, like she actually cares for my fertility sake... If I was to go another round, I would need more confidence from her and her team in explanation of process from start to end, with details and test results, as well as giving us the maximum resources out there that could help our situation.
The nursing staff [at Fertility Centers of New England] were friendly, and tried to help me when I ask. They were overall kind but some of the ultra sound techs were not as friendly...did not call me until 30 minutes before the transfer appointment to tell me that my cycle has been cancelled. It took us over an hour to get to the clinic. They could have called the day before or at least 2 hours prior to our early appt...they did not talk much in regards to my specific situation, or tell me what they are looking for (during ultrasound monitoring) and therefore again made me feel like a number.
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
No
Race
South Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage
5
6
How was your experience with Beth Plante at Fertility Centers of New England?
Beth Plante is a doctor who seems to know what she is talking about, however I do not feel she has enough experience with my kind of diagnosis in her center therefore I don't feel confident in her direction of leading upon the treatment. If I was to go another round, I would need more confidence from her and her team in explanation of process from start to end, with details and test results, as well as giving us the maximum resources out there that could help our situation.
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Ask the doctor to be very thorough with you in detail about the process because if you do not advocate for yourself, then they will simply not share much details with you.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
I just didn't feel like information was explained to me thoroughly, especially with all the test results from diagnosis to treatment. I feel like meets were brief and then on to the next "number". I want it to be more personable, like she actually cares for my fertility sake.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
Antagonist Protocol, was suppose to be better with my diagnosis, however I responded poorly to this.
Describe your experience with the nursing staff.
The nursing staff were friendly, and tried to help me when I ask. They were overall kind but some of the ultra sound techs were not as friendly.
Describe your experience with Fertility Centers of New England.
The office staff was friendly, however they did not talk much in regards to my specific situation, or tell me what they are looking for (during ultrasound monitoring) and therefore again made me feel like a number.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
The ultrasound techs were not as friendly and did not explain what they were looking for or what they are seeing.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
out of pocket total was roughly $400.
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Doctor said that with my age and insurance, it was best to transfer one. I agree, however we never made it that far out to transfer.
What specific things went wrong at Fertility Centers of New England?
  • Failed to call with results
  • Failed to convey critical information
5
Doctor
Beth Plante
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
No
Treatment
2 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Unexplained
0
0
Dr Weiss over prescribed estrogen, then prescribed a medication to counter my estrogen levels being too high yet scheduled the egg retrieval as though my levels were normal. Resulted in 4 horribly immature invalid embryos and never offered us the option of PGS testing. I believe Dr Weiss made no extra effort to care for me as he knew that the whole cycle was a wash so he treated me like I was wasting his time. Dr Weiss repeatedly would set a timeline/ schedule (i.e. "We can do a transfer in four weeks) only for mentioned procedure to happen WEEKS after that.
One nurse [at Fertility Centers of New Englad] scheduled a procedure for that I didn't need yet failed to inform me of this prior to my taking time off of work and showing up for said procedure. Some were for short on the phone with me. Very few I feel actually cared. Michelle the ultrasound tech in Boston is WONDERFUL as is Carolyn the phlebotomist. The phlebotomists in Reading however, told me I had nothing to worry about when I started bleeding when I in fact had a miscarriage
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
Architect
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Unexplained
0
0
How was your experience with Robert Weiss at Fertility Centers of New England?
At the very beginning of the IVF cycle treatment, I was prescribed estrogen and blood tests showed due to my age, my body was slow to react to it. My dosage was doubled and I was told to come back in three days for monitoring. At that point, my estrogen levels were way too high and I was prescribed another drug to DECREASE it. They were still so high that a fresh embryo transfer wasn't even possible let alone getting valid embryos from the retrieval. We were not offered the option of PGS testing as I believe Dr. Weiss knew very well that none of them were going to work. And after being overmedicated, Dr. Weiss did not adjust his plan other than delaying the embryo transfer, he just proceeded with protocol. Without even asking or being told, Dr. Vitiello did my third transfer which ended in a miscarriage. The whole time Dr Weiss kept repeating "There is no reason why this shouldn't work" and "Everything looks perfect." I spoke with him and politely requested he be transparent with us and he became incredibly defensive. Have not heard from him since we miscarried. I never once was under the impression that Dr. Weiss really cared or hoped that we got pregnant. He was late to every appointment and communicated horribly with his "care team". Dr Weiss is just as horrible of a person as he is a physician.
What's one piece of advice would you give a prospective patient of Robert Weiss at Fertility Centers of New England?
Find another doctor.
During treatment, were you treated like a number or a human with Robert Weiss at Fertility Centers of New England?
Dr Weiss did not read my charts before speaking with me. He also scheduled a procedure for me only to tell me that I didn't need it when arrived to his office after taking time off of work. Never spent more than 5 minutes with me. Read from the same script every time we spoke.
Describe the protocols Robert Weiss used in your cycles at Fertility Centers of New England and their degree of success.
Dr Weiss over prescribed estrogen, then prescribed a medication to counter my estrogen levels being too high yet scheduled the egg retrieval as though my levels were normal. Resulted in 4 horribly immature invalid embryos and never offered us the option of PGS testing. I believe Dr Weiss made no extra effort to care for me as he knew that the whole cycle was a wash so he treated me like I was wasting his time. Dr Weiss repeatedly would set a timeline/ schedule (i.e. "We can do a transfer in four weeks) only for mentioned procedure to happen WEEKS after that. Horrible bed side manners. Incompetent. Insensitive. Rude. Condescending.
Describe your experience with the nursing staff.
I had to ask the ultrasound technician to please stop leaning on me during my ultrasound. One nurse scheduled a procedure for that I didn't need yet failed to inform me of this prior to my taking time off of work and showing up for said procedure. Some were for short on the phone with me. Very few I feel actually cared. Michelle the ultrasound tech in Boston is WONDERFUL as is Carolyn the phlebotomist. The phlebotomists in Reading however, told me I had nothing to worry about when I started bleeding when I in fact had a miscarriage.
Describe your experience with Fertility Centers of New England.
Clean facilities with lots of locations. I understand their job is hard but taking out frustration with patients is incredibly uncalled for. Highly insensitive staff. Dr Weiss does not communicate with his "care team" at all which left me mostly confused after every visit.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Sometimes, I was taken early so it didn't mess up my schedule too bad. Pretty convenient.
Describe the costs associated with your care under Robert Weiss at Fertility Centers of New England.
We are probably down between $5,000-$8,000 in copays and medications not covered and still have no baby. The post miscarriage therapy isn't cheap either. Honestly, there is no price tag not being able to trust your doctor.
Describe Robert Weiss's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
He insisted on 1 embryo for the first two transfers and then did two for the last which resulted in a miscarriage.
What specific things went wrong at Fertility Centers of New England?
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Scheduled the wrong procedure
0
Doctor
Robert Weiss
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Fertility Centers of New England
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Robert Weiss at Fertility Centers of New England.

Verified

This patient has provided documentation of treatment at this clinic.

3
3
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Poor Egg Quality
3
3
Although we never got as far as a transfer, Dr. Hill indicated that he would transfer 2 embryos if that was our wish. He left it totally up to us...I reached out to Dr. Hill’s office within the year we first started (about 10-11 months after our first cycle) to complete our last “free” cycle. Dr Hill met with us personally and explained that we were technically over our time limit, and indicated that it *shouldn’t* be free. He was not very friendly about this fact
Strengths [at Fertility Centers of New England]: price tag (especially in comparison to other northern New England clinics). Patient portal (the nurses were very prompt in responding to any and all questions on the portal). Weaknesses: quality of care. Tweaking protocol when cycles failed. No communication with or from the lab. Patient has little or no say in treatment...we did a “buy two get one free” package. I reached out to Dr. Hill’s office within the year we first started (about 10-11 months after our first cycle) to complete our last “free” cycle.
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Poor Egg Quality
3
3
How was your experience with Joseph Hill at Fertility Centers of New England?
We had one phone consultation with Dr. Hill before our first IVF cycle. He did not do our egg retrieval nor did he check in during monitoring. He did not call when the cycle failed. We met with him (which we initiated) to plan our second cycle. We were all still hopeful at this point and he was fairly outgoing and conversational. He did not do any monitoring or the egg retrieval, and again, no contact during the cycle. He called to recommend donor eggs when he called to tell me the cycle failed. We met with him several months later, and was a little less friendly at this point, because as he explained, we were using a “free cycle” that he didn’t feel should be free (he stated we had waited too long for to use our 2 for 1 cycle). He did do that egg retreival, and left me a voicemail the next day that was about ten seconds long, that said “Hey Meredith, not good news unfortunately. As predicted, no eggs fertilized this cycle. I’m going to recommend you try donor eggs. Bye bye now.” And we have never talked since.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
His clinic is affordable, which is why we went with him. We did not have a good experience (x3). I would gladly pay a little more for a better experience overall— even if the cycle ultimately failed. Our cycles all failed, which may or may not have been Dr. Hill’s fault (he never really tweaked the protocol, he just continued to recommend donor eggs). It was the overall experience that we remember and want others to know about.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
1.) Although there were many friendly faces during monitoring, there were no initial instructions about what to expect during monitoring. There is no receptionist working during that time, so I didn’t know where to even sign in or what to expect. 2.) Dr Hill saw us in the parking lot on the way into our last egg retrieval and looked through us as if he didn’t know us, even after I smiled and gave a quiet “hello”. 3.) Dr Hill called me the day our embryo arrested and very bluntly said to turn to donor eggs. During our follow up meeting, he agreed to try one with my eggs more time with very little persuasion on my end. I felt as though he did not need to make that donor egg recommendation over the phone, one breath after telling me that our cycle failed. 4.)we did a “buy two get one free” package. I reached out to Dr. Hill’s office within the year we first started (about 10-11 months after our first cycle) to complete our last “free” cycle. Dr Hill met with us personally and explained that we were technically over our time limit, and indicated that it *shouldn’t* be free. He was not very friendly about this fact, and indicated that he was doing it as a favor for us, which I did not appreciate because we bought our first two cycles fair and square, and were completing our last cycle within the agreed upon timeframe.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
We used antagonist (Gonal-F, Menopur, Cetrotide) for two cycles and Long Lupron for one cycle.
Describe your experience with the nursing staff.
The nurses were for the most part friendly. The one expection was when my husband and I questioned the timing of our trigger shot, the nurse told us to “trust the doctor and stay off Google.”
Describe your experience with Fertility Centers of New England.
Strengths: price tag (especially in comparison to other northern New England clinics). Patient portal (the nurses were very prompt in responding to any and all questions on the portal). Weaknesses: quality of care. Tweaking protocol when cycles failed. No communication with or from the lab. Patient has little or no say in treatment.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Overall monitoring worked like a well-oiled machine, once you know the process.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
We did a two cycles for the price of one deal that included monitoring, egg retrieval and transfer. Medications were separate.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Although we never got as far as a transfer, Dr. Hill indicated that he would transfer 2 embryos if that was our wish. He left it totally up to us.
What specific things went wrong at Fertility Centers of New England?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
3
Doctor
Joseph Hill
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Fertility Centers of New England
Portsmouth
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Joseph Hill at Fertility Centers of New England.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
42 - 43
Treated
2017 - 2018
Success with this Doc
No
Treatment
4 IVF
Diagnosis
Unexplained
10
10
Dr. Plante is very knowledgeable and informative. She has an amazing bedside manner and is very empathetic. She even called me on Sunday to deliver the news herself...takes the time to get to know her patients. She explains things well and is usually easy to understand and follow. I trust her completely. I have recommended her to others and will continue to do so. I think it’s great that she delivers news herself even if she’s not working.
They are called Fertility Centers of New England but there are no offices in RI or CT. They only do 5 day transfers, no exceptions. Even when I didn’t see my regular doctor for retrievals I always felt safe. The portal makes communication so much easier. No panicking because you missed a call...Everyone is knowledgeable and patient and typically respond quickly. I love Melissa and Allison in Braintree that do the monitoring and Kelly is awesome.
Age
42 - 43
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IVF
Diagnosis
Unexplained
10
10
How was your experience with Beth Plante at Fertility Centers of New England?
Dr Plante takes the time to get to know her patients. She explains things well and is usually easy to understand and follow. I trust her completely. I have recommended her to others and will continue to do so. I think it’s great that she delivers news herself even if she’s not working.
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Bring a notebook. She takes kind of fast because she has a lot to say.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
Dr. Plante is very knowledgeable and informative. She has an amazing bedside manner and is very empathetic. She even called me on Sunday to deliver the news herself.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
Antagonist and lupron flair both with birth control suppression. And a lupron flair with estrace suppression. Antagonist produced the most eggs but the lowest quality. Lupron flair less eggs but better quality. So we tried Lupron Flair without birth control and it was worse than any other cycles.
Describe your experience with the nursing staff.
Everyone is knowledgeable and patient and typically respond quickly. I love Melissa and Allison in Braintree that do the monitoring and Kelly is awesome.
Describe your experience with Fertility Centers of New England.
They are called Fertility Centers of New England but there are no offices in RI or CT. They only do 5 day transfers, no exceptions. Even when I didn’t see my regular doctor for retrievals I always felt safe. The portal makes communication so much easier. No panicking because you missed a call.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Smooth, seamless. Melissa and Alison in Braintree are amazing you are in and out of there. In Reading it is busier so it isn’t as smooth it takes a lot longer to get in and out. But the nurses are great.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
A lot was covered by insurance but not all bills have been received yet
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
N/A
10
Doctor
Beth Plante
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34 - 38
Treated
2014 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 4 IVF
Diagnosis
Male Factor, Unexplained
10
10
Dr. Hill is wonderful. He is straight forward without being harsh and will give you the information you mean without fluff. I prefer that over sugar coating! I know some have thought he was "mean" but I never had that experience and from reading reviews, I think his was more often than not, related to him critiquing patient's weight.... I have always done the standard lupin protocol, but for my next one we are changing it up to the micro flare lupron in hopes of getting more embryos
I love ALL of the nurses at FCNE. They've always been kind when things haven't gone our way, and given us hope to move forward. I think ti takes a special person to be a fertility nurse and FCNE has the best!... Communication great! Patient Liaison is amazing. Early morning monitoring hours make it easy to get to work and pursue treatment. I have never once regretted my choice to go to FCNE. If you are thinking of IVF please consult with Dr. Hill and crew.
Age
34 - 38
Treated
2014 - 2018
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 4 IVF
Diagnosis
Male Factor, Unexplained
10
10
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr. Hill is wonderful. He is straight forward without being harsh and will give you the information you mean without fluff. I prefer that over sugar coating! I know some have thought he was "mean" but I never had that experience and from reading reviews, I think his was more often than not, related to him critiquing patient's weight.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Ask questions! He often comes across as speeding through appointments/consults, but it isn't because he doesn't care. He just has a plan and knows what it is! Trust him!
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
I always felt like Dr. Hill gave me the time to answer questions. I think a Dr is only as strong as his support team, and the nursing staff at FCNE is top notch, and i felt like together, they all treated me like a person, not a number.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I have always done the standard lupin protocol, but for my next one we are changing it up to the micro flare lupron in hopes of getting more embryos!
Describe your experience with the nursing staff.
I love ALL of the nurses at FCNE. They've always been kind when things haven't gone our way, and given us hope to move forward. I think ti takes a special person to be a fertility nurse and FCNE has the best!
Describe your experience with Fertility Centers of New England.
Communication great! Patient Liaison is amazing. Early morning monitoring hours make it easy to get to work and pursue treatment. I have never once regretted my choice to go to FCNE. If you are thinking of IVF please consult with Dr. Hill and crew.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Blood work is first, and usually that staff arrives really early so you can get that done and be first in line for U/S.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
Self pay and it isn't cheap but FCNE seemed to have the most affordable.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
We only did one transfer where we transferred two embryos, so i cannot speak to this much.
10
Doctor
Joseph Hill
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Portsmouth
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
8
Age
37 - 42
Treated
2013 - 2018
Success with this Doc
No
Treatment
6 IUI, 4 IVF, 1 Egg Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
7
8
Dr. Hill is a very bright and experienced doctor. While he explains everything, sometimes I wish he would slow down a bit to allow for better absorption of information and understanding. At times, he seems closed off to alternate treatments, but I attribute that to the fact that he's been doing this for a long time and knows what works....Now that I'm over 40, we use an antagonist down regulation protocol (using Estrace and Cetrotide). Stimmimg consists of 300 gonal-F, 150 Menopur and Cetrotide. I've produced 4+ eggs with each cycle. For one cycle, we tried the Lupron microflare protocol (in an attempt to harvest more eggs).
The clinic is organized, well-run and has kind and knowledgeable staff. The nurse care-team is outstanding.... Monitoring is done at several satellite offices, which makes it convenient. The hours at the office I typically monitored at were 7:00-7:30 am.... They [nursing staff] are incredible. I felt so well cared for. They are responsive (always before the end of the day), caring and kind. There was one nurse, Christine Mazri, who went out of her way to be there for me throughout my procedures. However, all of the nurses on Dr. Hill's care team are fabulous.
Age
37 - 42
Treated
2013 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 4 IVF, 1 Egg Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
7
8
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr. Hill is a very bright and experienced doctor. While he explains everything, sometimes I wish he would slow down a bit to allow for better absorption of information and understanding. At times, he seems closed off to alternate treatments, but I attribute that to the fact that he's been doing this for a long time and knows what works.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Bring a notepad to take notes when Dr. Hill speaks. Sometimes he goes to fast and it feels a bit rushed.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
The nurses at FCNE are amazing! They are warm, caring and always make me feel important.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
Now that I'm over 40, we use an antagonist down regulation protocol (using Estrace and Cetrotide). Stimmimg consists of 300 gonal-F, 150 Menopur and Cetrotide. I've produced 4+ eggs with each cycle. For one cycle, we tried the Lupron microflare protocol (in an attempt to harvest more eggs). Unfortunately, that cycle ended up being cancelled because I had one lead follicle and the others failed to grow.
Describe your experience with the nursing staff.
They are incredible. I felt so well cared for. They are responsive (always before the end of the day), caring and kind. There was one nurse, Christine Mazri, who went out of her way to be there for me throughout my procedures. However, all of the nurses on Dr. Hill's care team are fabulous.
Describe your experience with Fertility Centers of New England.
The clinic is organized, well-run and has kind and knowledgeable staff. The nurse care-team is outstanding. Compared to what I hear patients of other clinics complain about, I can't think of any complaints.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring is done at several satellite offices, which makes it convenient. The hours at the office I typically monitored at were 7:00-7:30 am. I am a single mom of a young child so it was sometimes hard to get there by 7:30. Also, on Sundays, you need to go to the Reading office and sometimes you would need to wait for over an hour if you needed an ultrasound. I live 45 minutes away from that office so a Sunday monitoring, it was often close to 3 hours including travel time. I dreaded Sunday monitoring.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
IUI-$500 per cycle PGS- $2650 regardless of quantity of embryos being tested.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Due to my age, Dr Hill was fine with me transferring 3 embryos at a time. He explained to me that it was highly unlikely that that would result in multiple babies. He was right!
7
Doctor
Joseph Hill
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
24 - 26
Treated
2016 - 2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Endometriosis, PCOS, Uterine Fibroids
8
8
When ever we reach out to her nursing staff with questions for the doctor she [Dr. Vitiello] always makes time to personally call us and answer questions or will also leave a voice mail as to not leave us in the dark.... She’s straight forward tells you how it is and explains in even more detail when you ask questions.... We have done 5 letrizole cycles with no monitoring dosage was 5mg x 5 days. This was done because FCNE thought it was the only thing covered through TRIcare Then we explained what they (TRIcare) would cover at a follow up/ create a new plan appointment and switched to the protocol below.
Multiple locations [FCNE - Reading] with multiple doctors both male and female doctors. Monitoring happens early in the morning to help for those who need to get to work on time. Getting an appointment with a doctor can have a several week delay. Same goes for scheduling surgeries. An outside company (quest) does blood work at their location in Bedford so you won’t hear back with results until afternoon. Busy days mean longer wait time for results.
Age
24 - 26
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Endometriosis, PCOS, Uterine Fibroids
8
8
How was your experience with Danielle Vitiello at Fertility Centers of New England?
She makes you feel at home and equal. There is no I’m better than you or prissyness because she is a doctor. She loves when we bring our miracle daughter in with us and jokes that my husband and I are just along to bring our daughter to see her. She’s straight forward tells you how it is and explains in even more detail when you ask questions. She cares about your personal life and shares some of hers as well so that y’all can create a strong trusting relationship with her. She also has an amazing sense of humor! At my past clinic we felt like a number with Dr Vitiello we don’t.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Make sure you’re open with her and don’t be afraid to ask all your questions, she will happily answer and even go into more detail if that’s what you’re looking for!
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
When ever we reach out to her nursing staff with questions for the doctor she always makes time to personally call us and answer questions or will also leave a voice mail as to not leave us in the dark.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
We have done 5 letrizole cycles with no monitoring dosage was 5mg x 5 days. This was done because FCNE thought it was the only thing covered through TRIcare Then we explained what they (TRIcare) would cover at a follow up/ create a new plan appointment and switched to the protocol below. We have done 4 injectable cycles with Gonal f and letrizole with monitoring 3-4 times each cycle 1st cycle 75 iu days 2-7 triggered with ovidril on day 8 2nd the same as above 3rd cycle 75 iu days 2-4 150 iu days 5-7 triggered day 8 with ovidril Cycle 4 new protocol days 2-4 150 iu all follicles under 10mm, days 5-7 225 iu day 8 to many follicles no injection day 9 cycle canceled due to 9 mature follicles ranging in size from 14-18
Describe your experience with the nursing staff.
Attenitive to answer my questions and fixing issues quickly. Lack of communication has happened a couple of times.
Describe your experience with Fertility Centers of New England.
Multiple locations with multiple doctors both male and female doctors. Monitoring happens early in the morning to help for those who need to get to work on time. Getting an appointment with a doctor can have a several week delay. Same goes for scheduling surgeries. An outside company (quest) does blood work at their location in Bedford so you won’t hear back with results until afternoon. Busy days mean longer wait time for results.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
We have a cost share with our insurance. Each injectable cycle with monitoring costs us around $100 and then $100 for medication. We however do not have any IVF coverage.
What specific things went wrong at Fertility Centers of New England?
  • Failed to call with results
  • Failed to order appropriate test
8
Doctor
Danielle Vitiello
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
25 - 26
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor
9
9
Dr.Hill is very knowlegable and straight to the point. Which I loved. He always made sure we understood our next step. Our experience has been great besides not having a live birth. Through one egg retrieval and 2 transfers I have never felt like I didn’t know what was going on. My questions and concerns were always answered in a timely manner and with a straight answer...I wish I would of had the choice of multiple embryo transfer for our FET as it ended in a negative pregnancy test and we only have one embryo remaining. Our fresh cycle ended in a miscarriage at 6.5 weeks.
I wish I would of had the choice of multiple embryo transfer for our FET [at Fertility Center of New England] as it ended in a negative pregnancy test and we only have one embryo remaining. Our fresh cycle ended in a miscarriage at 6.5 weeks...wish nurses could schedule appointments, as when I was transferred the scheduling desk would have no idea what I just went through(miscarriage, negative pregnancy test) and don’t understand the importance of speaking with your doctor as soon as possible after a failed cycle.
Age
25 - 26
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
9
9
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr.Hill is very knowlegable and straight to the point. Which I loved. He always made sure we understood our next step. Our experience has been great besides not having a live birth. Through one egg retrieval and 2 transfers I have never felt like I didn’t know what was going on. My questions and concerns were always answered in a timely manner and with a straight answer.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Ask as many questions as you can think of.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
The team at fcne is wonderful, after my miscarriage every person I came in contact with consoled us.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I believe I did the antagonist protocol with my fresh cycle. My fresh cycle included 3 different injectables and oral estrogen. With our FET we did 12-14 days of vaginal estrogen then adding progesterone injections 6 days before transfer.
Describe your experience with the nursing staff.
The nursing staff was wonderful- besides the one time I asked a question close to 5pm and they responded through portal and there was no way for me to ask questions after that message was sent as everyone had gone home. I think with orders close to closing they should call and speak personally with the patient. It is stressful enough going through IVF, the unknown can be scary.
Describe your experience with Fertility Centers of New England.
I prefer personal phone conversation, the clinic does a lot of their conversing through an online messaging center which can be confusing. I also wish nurses could schedule appointments, as when I was transferred the scheduling desk would have no idea what I just went through(miscarriage, negative pregnancy test) and don’t understand the importance of speaking with your doctor as soon as possible after a failed cycle.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
So far $17,000
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
I wish I would of had the choice of multiple embryo transfer for our FET as it ended in a negative pregnancy test and we only have one embryo remaining. Our fresh cycle ended in a miscarriage at 6.5 weeks.
What specific things went wrong at Fertility Centers of New England?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
9
Doctor
Joseph Hill
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of New England
Portsmouth
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
36
Treated
2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
Dr. Vitiello is great. She is very blunt and tells your exactly how it is which is exactly what I want in my RE. Even though our first round failed, she was honest about our chances of succeeding in another round. I have DOR so we know that we won’t gets tons of eggs, but she did explain that that my body responded as we expected and that we do have potential for retrieving more eggs in future cycles. We are due to start our next cycle on October 2018.
It can be difficult to get an appointment [at Fertility Centers of New England] as they are very busy. When going in for monitoring and testing it is important to be there as soon as they open, otherwise you can spend a long time waiting. Sunday’s are especially busy as they are one of the few FCNE clinics that are actually open. You have to sign in for bloods and ultrasound, otherwise you will sit there all morning.
Age
36
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello is great. She is very blunt and tells your exactly how it is which is exactly what I want in my RE. Even though our first round failed, she was honest about our chances of succeeding in another round. I have DOR so we know that we won’t gets tons of eggs, but she did explain that that my body responded as we expected and that we do have potential for retrieving more eggs in future cycles. We are due to start our next cycle on October 2018.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Ask a lot of questsions. I think that sometimes she assumes you know more than you do, but she will break it all down for you when you ask.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello has been amazing through this process. With DOR our expectations are lower than what others might go in with. She has been very honest about expectations and how I am responding to the meds. Our first round resulted in only 1 egg which failed to fertilize correctly. She did not push us to try another cycle, but was very honest about chances of success. When we elected to try another cycle she was elated!
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
First Cycle: Estrace Priming Protocol: - Menopure - Gonal-F - Cetrotide I don’t remember the exact doses, but they were quite high. I stunned for 14 days. We only retrieved one egg and it fertilized incorrectly. Second Cycle: Micro flare Protocol: - Lurton - Gonal-f - menopure Exact doses TBD as we haven’t started this cycle yet.
Describe your experience with the nursing staff.
FCNE has a patient portal that all communication goes through. Emails explaining changes in meds are clear and concise and come early enough in the day that if you need more meds you have time to order them.
Describe your experience with Fertility Centers of New England.
It can be difficult to get an appointment as they are very busy. When going in for monitoring and testing it is important to be there as soon as they open, otherwise you can spend a long time waiting. Sunday’s are especially busy as they are one of the few FCNE clinics that are actually open. You have to sign in for bloods and ultrasound, otherwise you will sit there all morning.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Clinic has early morning monitoring appointments which is convenient with my work schedule. I was able to get in and out and to work on time. It is a cattle call, but it is very well organized.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
Medicine was unfortunately through CVS Caremark due to my insurance. I have a lifetime max if $10,000 for medication which we used 100% of during our first cycle.
Describe Danielle Vitiello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Dr. Vitiello is willing to do multiple embryo transfers if we can get more than one fertilized embryo.
10
Doctor
Danielle Vitiello
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Danielle Vitiello at Fertility Centers of New England.

8
8
Age
42 - 45
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
4 IUI, 7 IVF, Donor Eggs, Donor Sperm
Diagnosis
Unexplained
8
8
Dr Weiss comes across as empathetic, rather than a purely data/numbers driven doctor....Dr Weiss was willing to adjust the protocols for each of my many IVF attempts, and to try new protocols being developed in the industry when standard ones didn't work well on me. I never felt like he was judging me...For the two Donor Egg cycles, Dr Weiss prefers to do transfers with frozen embryos, before the transfer he has you do a round of antibiotics and take estrogen.
Overall in person the nurses [at Fertility Centers of New England] are good to deal with, though I have had two instances in dealing with them over the phone where I had issues. One was a misunderstanding of protocol - communicated over Thanksgiving - that ended up resulting in a postponed cycle....I had to go to their main office in Reading for all weekend blood draws/ultrasounds and have all procedures (extractions, transfers) in Reading.
Age
42 - 45
Treated
2015 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 7 IVF, Donor Eggs, Donor Sperm
Diagnosis
Unexplained
8
8
How was your experience with Robert Weiss at Fertility Centers of New England?
Dr Weiss was willing to adjust the protocols for each of my many IVF attempts, and to try new protocols being developed in the industry when standard ones didn't work well on me. I never felt like he was judging me (unlike my original fertility doctor at another clinic), and although I don't really care about bedside manner (caring more about results), he has a good one and seems to care about the ups and downs you go through during this process.
What's one piece of advice would you give a prospective patient of Robert Weiss at Fertility Centers of New England?
He has the data driven facts available, but you need to ask for them as he doesn't necessarily lead with them.
During treatment, were you treated like a number or a human with Robert Weiss at Fertility Centers of New England?
Dr Weiss comes across as empathetic, rather than a purely data/numbers driven doctor.
Describe the protocols Robert Weiss used in your cycles at Fertility Centers of New England and their degree of success.
I do not remember the details of the 4 IVF protocols Dr Weiss did with me, as they were in 2014-2015, other than that he was willing to try the micro-stimulation type (aka "Japanese" protocol or that done by New Hope Clinic in NYC) when the large doses of drugs were not working well. For the two Donor Egg cycles, Dr Weiss prefers to do transfers with frozen embryos, before the transfer he has you do a round of antibiotics and take estrogen. Post transfer, he has me take both estrogen and injectable progesterone in oil - the latter until about the 10th week of pregnancy.
Describe your experience with the nursing staff.
Overall in person the nurses are good to deal with, though I have had two instances in dealing with them over the phone where I had issues. One was a misunderstanding of protocol - communicated over Thanksgiving - that ended up resulting in a postponed cycle. The other was that while pregnant, about 7 weeks, before the clinic released me to the OB, I came down with the flu and had difficulty in getting the nurses to coordinate my treatment with my PCP as my PCP requested.
Describe your experience with Fertility Centers of New England.
My primary treatment office was Boston, but that still meant that I had to go to their main office in Reading for all weekend blood draws/ultrasounds and have all procedures (extractions, transfers) in Reading.
Describe the costs associated with your care under Robert Weiss at Fertility Centers of New England.
Don't remember details, but did like that cost for ICSI was automatically included in package as they use it frequently, instead of having it be an extra line item as was at 1st clinic.
What specific things went wrong at Fertility Centers of New England?
  • Failed to inform you of changes in protocol
8
Doctor
Robert Weiss
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of New England
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
10
10
Age
43
Treated
2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor
10
10
[Dr. Beth Plante] allowed my husband and I to rest in our Hail Mary try even though I had only one ovary and was 43. She radiates kindness understanding and ease. Which puts you at ease... She was hopeful for us yet realistic with our odds due to my age and one ovary down. She also referred out to Dr Lazarou for my husbands retrieval who was also kind and wonderful. I was sad that she was not the one on call for my retrieval day, but the team and Dr Hill also helped me feel as I was in great hands in the Reading clinic.
Early appointments and many locations [of Fertility Centers of New England] keeps you from having anyone at work knowing what you are up to. It is a well oiled machine...With the patient portal you never had to wonder about where you stand. They call and or email you back pronto. And when it was time to deliver my two week wait positive you can tell they are in the profession for this joy. You can also feel that if the message was not the hoped one that your heart would feel held then also.
Age
43
Treated
2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor
10
10
How was your experience with Beth Plante at Fertility Centers of New England?
As stated in my previous statement she made my husband and I as comfortable as possible with a difficult situation. She was hopeful for us yet realistic with our odds due to my age and one ovary down. She also referred out to Dr Lazarou for my husbands retrieval who was also kind and wonderful. I was sad that she was not the one on call for my retrieval day, but the team and Dr Hill also helped me feel as I was in great hands in the Reading clinic.
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Let her drive! Rest in the foundation of minds in this clinic to allow your body the best chances and good luck!
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
It is a felt sense the knowledge and care that she provides which allowed my husband and I to rest in our Hail Mary try even though I had only one ovary and was 43. She radiates kindness understanding and ease. Which puts you at ease.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
Progesterone pills for prep. No lupron. And I’m sorry I should remember but I injected it all as they told me menpur and follistim I think.. ?
Describe your experience with the nursing staff.
With the patient portal you never had to wonder about where you stand. They call and or email you back pronto. And when it was time to deliver my two week wait positive you can tell they are in the profession for this joy. You can also feel that if the message was not the hoped one that your heart would feel held then also.
Describe your experience with Fertility Centers of New England.
Early appointments and many locations keeps you from having anyone at work knowing what you are up to. It is a well oiled machine and even knowing all the women there each morning even though you don’t speak there is a community feeling like you are all pulling for each other on the unique journey that it is.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
So many options. I went into Boston, also used Braintree depending on which time window was best or if I wanted breakfast at dig in!!
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
Hahaha it was stressful since husband vasectomy did not allow insurance to pay for it we got an interest free credit card from Bank of America for one year so including meds 12k on the card and maybe a little more as I had to purchase the largest dose of medication.
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
With my age we transferred multiple. I had twins but lost one at 12 weeks. Did not have any left to freeze.
10
Doctor
Beth Plante
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
33 - 36
Treated
2014 - 2017
Success with this Doc
No
Treatment
1 IUI, 1 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
0
0
Dr. Vitiello can be very blunt which can be seen as a strength or a weakness depending on personal preference. First, time we met her...she told us she would not do IVF with my own eggs because it would be like stealing our money. That made us go to another clinic immediately.... We did one IVF with own eggs which was cancelled before transfer because the 3 embryos created did not make it to day 5. The next treatment was Donor Eggs.
FCNE has no strengths to speak of through our 4 years of services with them.... The clinic refused to individualize our care. They charge by package deals regardless of if the tests have been completed before or not. At one point we spoke to someone named, Barry in the financial department who stated "we are not some type of Medicaid clinic, we are for profit business."...The Reading facility was less than up to par as well with filthy bathrooms, extremely dirty rugs and chairs
Age
33 - 36
Treated
2014 - 2017
Success with this Doc
No
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IUI, 1 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
0
0
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello can be very blunt which can be seen as a strength or a weakness depending on personal preference. First, time we met her...she told us she would not do IVF with my own eggs because it would be like stealing our money. That made us go to another clinic immediately. However, we then had got new insurance that had some fertility coverage which made us have to switch back to FCNE.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Do not expect compassion or individualized care. Educate yourself immensely so that you can be informed before making any final decisions.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
Treated like a number. None of our services were individualized and we felt like they only cared about there success stats and not our personal well being or care.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
We did one IVF with own eggs which was cancelled before transfer because the 3 embryos created did not make it to day 5. The next treatment was Donor Eggs. We were highly encouraged to do a fresh cycle which we trusted the doctors professional opinion seeing how donor eggs was whole new world to us. After paying a lot more for a fresh cycle we were then convinced to do additional testing on the embryos created which then had to be frozen. WE had 4 great embryos in the end and decided to transfer 2 the first time. Later discovering that the transfer day was wrong after ERA testing. So our first two embryos were literally thrown away. The next two cycles our transfer day was adjusted due to the ERA results.
Describe your experience with the nursing staff.
I asked a lot of questions and felt I annoyed the nurse by doing so. I felt that I was my own nurse which was rather concerning seeing how I was supposed to be the patient. The communication was unsatisfactory as well as the turn around time for answers or calls back.
Describe your experience with Fertility Centers of New England.
FCNE has no strengths to speak of through our 4 years of services with them. I sadly just assumed that was the fertility world care until we lost insurance and decided to move on from FCNE. From our first visit with our new clinic we quickly discovered how terrible their services actually were and that terrible services do not need to go hand in hand with fertility treatments or care.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
It depended on the day. Sometimes monitoring went smoothly, other times it was over an hour waiting, or in proper orders in the system or no orders at all. Speaking of monitoring for all four years of services there was a lovely giant bug in the light fixture above the ultrasound table at the Bedford, NH location...I have numerous pictures of this disturbing focal point. The Reading facility was less than up to par as well with filthy bathrooms, extremely dirty rugs and chairs in the waiting room as well as curtains that were disgustingly stained in the retrieval and transfer section of the clinic.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
The cost was somewhat typical, however almost all there costs are considered package deals and they will not individualize and will charge you for tests that have already been completed because it is part of the package deal. As Barry in finance rudely stated, "we are not some type of Medicaid clinic, we are for profit business."
What specific things went wrong at Fertility Centers of New England?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
0
Doctor
Danielle Vitiello
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Fertility Centers of New England
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
33
Treated
2017
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
8
8
I would definitely see Dr Plante again and highly recommend her to friends and family...is very caring and compassionate. She has great bedside manners and made all the right recommendations for us during our treatments. After our first failed IVF (no transfer made due to lack of viable embryos) she called us to extend her sympathy and immediately discuss our next steps. The only negative (if that) is that I would say that Dr Plante and FCNE in general tend to make assumptions about what you know regarding the IVF process; and sometimes tend to simplify the process/injections/retrieval/transfer.
The entire monitoring process was never really explained in detail/they just hand you a packet regarding the process [at Fertility Centers of New England]. You have to put all the pieces together. That being said, I did think that the entire process of monitoring levels and eggs is done well and efficiently once I understood the process. Most days, I would be in/out in 45 minutes and I was thankful for it. One of the clinics weaknesses is discussing risks of IVF on your pregnancy. We did ask about risks during treatment and post part in but we never discussed any pregnancy complications due to IVF.
Age
33
Treated
2017
Success with this Doc
Yes
Race
Latino
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
8
8
How was your experience with Beth Plante at Fertility Centers of New England?
Dr Plante is very caring and compassionate. She has great bedside manners and made all the right recommendations for us during our treatments. After our first failed IVF (no transfer made due to lack of viable embryos) she called us to extend her sympathy and immediately discuss our next steps. The only negative (if that) is that I would say that Dr Plante and FCNE in general tend to make assumptions about what you know regarding the IVF process; and sometimes tend to simplify the process/injections/retrieval/transfer. I would definitely see Dr Plante again and highly recommend her to friends and family.
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Ask as many questions regarding the process, risks of treatments AFTER conception. I ended up having a very difficult pregnancy that my primary ob-gyn said was most likely attributed to conceiving via IVF
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: Caitlin )
Dr Plante’s care team/nurse, Caitlin, was wonderful! She’s so kind and compassionate; we loved working with her. All of the other nurses were nice as well, however, sometimes we did feel that they needed a reminder that we had no clue what was going on sometimes/that this was a new experience for us. Everyone, the phlebotomists, ultrasound techs, nurses who send instructions through portal, nurses who return calls, all make assumptions about how much you know/understand the process. They need to slow down and be patient with communicating about what is actually happening and why!
Describe your experience with Fertility Centers of New England.
Ask questions and do not be afraid to ask them again until you understand what is happening and why/how it is a part of the process. The entire monitoring process was never really explained in detail/they just hand you a packet regarding the process. You have to put all the pieces together. That being said, I did think that the entire process of monitoring levels and eggs is done well and efficiently once I understood the process. Most days, I would be in/out in 45 minutes and I was thankful for it. One of the clinics weaknesses is discussing risks of IVF on your pregnancy. We did ask about risks during treatment and post part in but we never discussed any pregnancy complications due to IVF.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
Fortunately most of our treatments were covered by insurance with co-pays to see the doctor and we were responsible for all prescription costs while in cycle (probably $1,500 total for IUIs and 2 IVF) We also pay $500 annual fee for continuing to freeze our embryos.
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
We talked this through with Dr Plante and expressed our concern about having multiples. Given that we were diagnosed with unexplained infertility, she recommended that we try a single transfer for our first two rounds. She did say she would be comfortable with two embryos if that is what we wanted but we all agreed on a single transfer for our two rounds
8
Doctor
Beth Plante
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
8
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
?
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
7
8
I attempted three IVF cycles with Dr. Vitiello using my own eggs and my husbands sperm. We did two antagonist cycles and a microflare cycle, all with negative pregnancy results. The first cycle was very poor with one egg being retrieved and no opportunity for transfer. The subsequent two cycles were a little better. We transferred one embryo each time and neither implanted. We also used ICSI each time. After each cycle, Dr. Vitiello changed the protocol slightly in hopes of achieving success.
All of the nurses [at Fertility Centers of NE] were caring and knowledgeable. They responded to my questions via telephone quickly. It would have been helpful to have been assigned one nurse, but I felt comfortable speaking with and working with everyone I came in contact with.... The clinic appeared clean and well organized. They use a patient portal, which is very helpful. Directions and communication appear online and if you have a question you can call and speak to a nurse. The monitoring was first come, first served which made things a little stressful. I always felt like I had to arrive when the doors opened or else I could be waiting a very long time for an ultrasound.
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
7
8
How was your experience with Danielle Vitiello at Fertility Centers of New England?
When meeting with Dr. Vitiello, she broke down procedures and explained them with visuals and comparisons. She was very in her explanations; however, sometimes she spoke too quickly and covered a lot of information at once which was overwhelming. When performing procedures, she made me feel comfortable and relaxed. She was caring yet straightforward.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
One piece of advice would be to arrive with a list of questions so you know what you want to cover when meeting with Dr. Vitiello. It is typical to only speak to the nurses once in a cycle.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
I felt treated like a human under Dr. Vitiello's care. She met with me and spoke honestly about upcoming treatment protocols. When we were undergoing any procedure - small or large - whether with a doctor or nurse, I was treated with respect and care.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
I attempted three IVF cycles with Dr. Vitiello using my own eggs and my husbands sperm. We did two antagonist cycles and a microflare cycle, all with negative pregnancy results. The first cycle was very poor with one egg being retrieved and no opportunity for transfer. The subsequent two cycles were a little better. We transferred one embryo each time and neither implanted. We also used ICSI each time. After each cycle, Dr. Vitiello changed the protocol slightly in hopes of achieving success. She then recommended the use of donor eggs at which point I accepted but sought out a second opinion.
Describe your experience with the nursing staff.
All of the nurses were caring and knowledgeable. They responded to my questions via telephone quickly. It would have been helpful to have been assigned one nurse, but I felt comfortable speaking with and working with everyone I came in contact with.
Describe your experience with Fertility Centers of New England.
The clinic appeared clean and well organized. They use a patient portal, which is very helpful. Directions and communication appear online and if you have a question you can call and speak to a nurse. The monitoring was first come, first served which made things a little stressful. I always felt like I had to arrive when the doors opened or else I could be waiting a very long time for an ultrasound.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
I was fortunate to have the majority of my care covered by insurance. We paid several hundred dollars for medication.
7
Doctor
Danielle Vitiello
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
28 - 29
Treated
2016 - 2017
Success with this Doc
No
Treatment
9 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
0
0
My whole cycle I was left in the dark and when I asked questions I was made to feel stupid or annoying...I was not happy with how I was treated as just another patient and not a person. It was my first IVF cycle. I was nervous. I needed more support....Beth plante did not do any of my procedures other than a polyp removal. I got my medical records to send to a new clinic and found out the embryo they transferred was ABNORMAL and they never told me!!
I was not happy with how I was treated [at Fertility Center of New England] as just another patient and not a person. It was my first IVF cycle. I was nervous. I needed more support...[clinic was] Not personable at all. Make you feel like an inconvenience. Do not communicate....Had to get there super early to avoid waiting...$8,900 cycle plus medication...My whole cycle I was left in the dark and when I asked questions I was made to feel stupid or annoying. No one was ever genuinely interested in my progress.
Age
28 - 29
Treated
2016 - 2017
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
9 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
0
0
How was your experience with Beth Plante at Fertility Centers of New England?
Each time I was monitored I was never told how many follicles I had. They only retrieved 8 eggs, 2 mature and only 1 fertilized. We transferred this 1 embryo day 5. I kept asking for the grading of my embryo but no one would tell me. The day of transfer I was told "it's was fair" but I wasn't given the choice not to transfer and to stim again for better results. I got a BFP Christmas Eve. Had first ultrasound two weeks later. Saw a heartbeat. Was elated. They pushed me out the door to my OB and never monitored me again or even called to check in. When my OB finally got me in at 10 weeks we did paperwork. 3 days later I miscarried. Baby had stopped growing at 7 weeks (when I saw Beth plante). Not once has FCNE called me about my miscarriage. And now because I was discharged as a positive beta and pregnant my IVF assist is null and void. I am OOP for everything but all they cared about was money. Beth plante did not do any of my procedures other than a polyp removal. I got my medical records to send to a new clinic and found out the embryo they transferred was ABNORMAL and they never told me!!
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Ask a lot of questions and push for answers. Be your own advocate. Demand to know how everything is going every step of the way.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
My whole cycle I was left in the dark and when I asked questions I was made to feel stupid or annoying. No one was ever genuinely interested in my progress. They were just interested in getting paid.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
Antagonist cycle. 187.5 units gonal-f cycle day 2-6, upped to 225 day 7-10. Menopur 75 IU day 5-9. Cetrotide .25mg day 7-9. PIO day 13 until 10w
Describe your experience with the nursing staff.
Robots.
Describe your experience with Fertility Centers of New England.
Not personable at all. Make you feel like an inconvenience. Do not communicate.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Had to get there super early to avoid waiting
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
$8,900 cycle plus medication
What specific things went wrong at Fertility Centers of New England?
  • Failed to convey critical information
0
Doctor
Beth Plante
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Fertility Centers of New England
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

8
7
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
8
7
...but my time with the 2 previous doctors left me frustrated, anxious, and feeling that I had wasted so much time and money with more questions than answers. Dr. Vitiello has a great sense of humor and a personality that makes you feel like you have known her forever, which can make a very stressful situation much more encouraging and relaxing. My husband and I immediately felt comfortable with her and hopeful again.
I had experiences with many different nurses [at Fertility Centers of New England] throughout this process and the level of care/compassion/friendliness varied. The nurses during my procedures were always great and so nice. The nurses returning phone calls always did a great job of returning calls by the end of the day or responding in the portal (which is frustrating if you actually want to talk to a person and not just read a response); however, they were also vague at times, even when asked very direct questions. I would have preferred to have direct email access to Dr. Vitiello, rather than having to ask everything through the nurses when things came up.
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
8
7
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello comes across very confident and knowledgeable in her field, which is reassuring. She tends to explain things very quickly, so if you don't know what to expect or what questions to ask, you may not always get that information. She never made us feel rushed and seems to genuinely care about her patients. Her answers can be vague at times, as if she doesn't want to give too much information, probably to not cause unnecessary worry or anxiety, but this can be frustrating and leave you with even more questions down the road.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello has a way of making you smile even in the most stressful situations. She made my husband and I feel relaxed and confident, after very stressful and frustrating experiences at other clinics. While she does take the time to explain things and answer questions, she does not seem to go into a lot of detail and just gives the basics, so you may need to ask very specific questions to get the answers you are looking for.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
I had spent almost a year at 2 other clinics before switching to Dr. Vitiello. I started my infertility journey feeling calm and hopeful, but my time with the 2 previous doctors left me frustrated, anxious, and feeling that I had wasted so much time and money with more questions than answers. Dr. Vitiello has a great sense of humor and a personality that makes you feel like you have known her forever, which can make a very stressful situation much more encouraging and relaxing. My husband and I immediately felt comfortable with her and hopeful again.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
This is one area I feel that I would have liked a little more detail. I was given a chart showing the progression of my IVF cycle, but was never really given a reason why it was specifically chosen for me or the purpose of each medication. Also, directions are given through the online portal at different steps along the way, which made me feel like I never had a clear picture of the entire process until it was over since you don't know the next step until they send it to you. This can make it difficult to fully prepare yourself mentally and emotionally for what you are about to go through.
Describe your experience with the nursing staff.
I had experiences with many different nurses throughout this process and the level of care/compassion/friendliness varied. The nurses during my procedures were always great and so nice. The nurses returning phone calls always did a great job of returning calls by the end of the day or responding in the portal (which is frustrating if you actually want to talk to a person and not just read a response); however, they were also vague at times, even when asked very direct questions. I would have preferred to have direct email access to Dr. Vitiello, rather than having to ask everything through the nurses when things came up.
Describe your experience with Fertility Centers of New England.
The clinic has multiple locations for routine tests, which is great, but only a few perform the actual procedures so you may still have to drive pretty far depending on where you live. Don't expect a relaxing, spa-like atmosphere - most of the waiting rooms are tiny and can get pretty crowded during monitoring hours. The desk clerks/receptionists at each office I went to were always very kind and helpful. The ultrasound techs and phlebotomists were also very friendly and kind. One of the biggest weaknesses is that you do not have online access to test results and your health information, which clinics I have been with in the past had. This made it difficult to keep track of all the new information you are constantly receiving and reviewing any tests results, blood work, etc after the fact.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring appointments are done during a specific timeframe in the morning and are first come, first serve. Most of the time the waiting room is full.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
We did not have insurance coverage, so everything was out-of-pocket. With doctor visits, ultrasounds, blood work, IUIs, IVF, and meds around $15,000+.
8
Doctor
Danielle Vitiello
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Fertility Centers of New England
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Danielle Vitiello at Fertility Centers of New England.

10
9
Age
32
Treated
2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Unexplained
10
9
I appreciated the bluntness she [Dr. Danielle Vitiello] gave when she told us IVF will give us the most bang for our buck. We ended up having to go through 2 rounds of IVF before getting pregnant and when our first round of IVF was unsuccessful she called me personally to tell me the results and let me cry it out on the phone with her. She was able to calm me down and reassured me that she will make sure that we get it right the next time. I have never had a doctor who delivers bad news and then will stay on the phone with you while you process the information and be a shoulder to cry on. On our second round of IVF we were successful and became pregnant - I will always remember answering the phone to a screaming YAY from Dr. Vitiello - not a hi, not a this is Dr. Vitiello - a YAY which showed that she was as excited as we were that it
We chose the Fertility Centers of New England by default through what our insurance covered, therefore Dr. Vitiello was not someone who we had thoroughly researched prior to meeting her on our first visit. We were very nervous meeting her since infertility is such a sensitive subject we weren't sure how it was going to go. Immediately after meeting her and having her walk us through their process of how she goes about diagnosing infertility we felt as ease because she presented it in a way that was easy for us as non-doctors to understand. After getting the diagnosis of unexplained infertility she again walked us through all of our options (IUI, IVF, etc) and was very honest in what direction makes the most sense for us to spend our money that will give us the results we want. I appreciated the bluntness she gave when she told us IVF w
Age
32
Treated
2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Unexplained
10
9
How was your experience with Danielle Vitiello at Fertility Centers of New England?
We chose the Fertility Centers of New England by default through what our insurance covered, therefore Dr. Vitiello was not someone who we had thoroughly researched prior to meeting her on our first visit. We were very nervous meeting her since infertility is such a sensitive subject we weren't sure how it was going to go. Immediately after meeting her and having her walk us through their process of how she goes about diagnosing infertility we felt as ease because she presented it in a way that was easy for us as non-doctors to understand. After getting the diagnosis of unexplained infertility she again walked us through all of our options (IUI, IVF, etc) and was very honest in what direction makes the most sense for us to spend our money that will give us the results we want. I appreciated the bluntness she gave when she told us IVF will give us the most bang for our buck. We ended up having to go through 2 rounds of IVF before getting pregnant and when our first round of IVF was unsuccessful she called me personally to tell me the results and let me cry it out on the phone with her. She was able to calm me down and reassured me that she will make sure that we get it right the next time. I have never had a doctor who delivers bad news and then will stay on the phone with you while you process the information and be a shoulder to cry on. On our second round of IVF we were successful and became pregnant - I will always remember answering the phone to a screaming YAY from Dr. Vitiello - not a hi, not a this is Dr. Vitiello - a YAY which showed that she was as excited as we were that it was successful and that she cared about us. I was lucky to have Dr. Vitiello perform both egg retrievals as well both embryo transfers and both times she made both my husband and I feel at ease during all of the these procedures. I highly recommend her to anyone who is struggling to get pregnant because she is not only a great doctor who will find the way to get to your desired results, but she also really cares about her patients.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
As the doctor she made the calls to us if something worked or did not work as expected. She didn't rely on her team of nurses to do that. She also made sure whenever we had a procedure we were comfortable and always had the ability to make us smile even if something didn't go our way.
10
Doctor
Danielle Vitiello
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of New England
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
36
Treated
2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
8
8
Dr Hill is upfront and honest. He listened, did thorough testing, gave options and then we got going right away. Since the beginning he's been making adjusting and alterations with each cycle and hopefully we'll get it right soon. I trust his knowledge and compassion to help me and he makes me feel comfortable. The other doctors in the practice have also been great to be a patient of.
Strengths [of Fertility Centers of New England] were doctors, nurses and organization. Weaknesses was compassion of the care team...Monitoring was convenient early mornings...Impatient nurses for procedures were great. The phone care team was ok. I didn't always get all the info I was looking for...Dr Hill is upfront and honest. He listened, did thorough testing, gave options and then we got going right away. Since the beginning he's been making adjusting and alterations with each cycle and hopefully we'll get it right soon. I trust his knowledge and compassion to help me and he makes me feel comfortable. The other doctors in the practice have also been great to be a patient of.
Age
36
Treated
2016
Success with this Doc
No
Race
Other
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
8
8
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr Hill is upfront and honest. He listened, did thorough testing, gave options and then we got going right away. Since the beginning he's been making adjusting and alterations with each cycle and hopefully we'll get it right soon. I trust his knowledge and compassion to help me and he makes me feel comfortable. The other doctors in the practice have also been great to be a patient of.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
I would recommend Dr Hill & Fertility Centers of New England. Unfirtunately the whole fertility process is stressful and hard.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Doctors were great but the whole fertility process in general makes one feel like a number.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I was diagnosed with low ovarian reserve so Dr Hill was initially aggressive in my first IVF cycle. With only 2 mediocre embryos Dr Hill would have preferred to put them both in but unfortunately insurance only allowed 1. I miscarried at 7 weeks. We had to put in the frozen embryo next round despite Dr Hill wanting to do a fresh round and put 2 embryos in so again unfortunately insurance was holding us back. I've been diagnosed and treated for endometritis also. I'm doing aggressive stimulation now for my second IVF round, treatment for the endometritis before 2 embryos finally are transferred. I hope after the first trial, adjustments and 2 embryo transfer like we always wanted this round will have a positive outcome.
Describe your experience with the nursing staff.
Impatient nurses for procedures were great. The phone care team was ok. I didn't always get all the info I was looking for.
Describe your experience with Fertility Centers of New England.
Strengths were doctors, nurses and organization. Weaknesses was compassion of the care team.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring was convenient early mornings
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
Insurance covered costs so just co pays for me
What specific things went wrong at Fertility Centers of New England?
  • Failed to order appropriate test
  • Provided conflicting information
8
Doctor
Joseph Hill
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
38 - 40
Treated
2014 - 2016
Success with this Doc
?
Treatment
5 IUI, 7 IVF, Donor Eggs, Surrogacy
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Uterine Fibroids, Unexplained
10
10
I came to Dr. Vitiello as a last hope. I had seen 2 other clinics in the US and even one in Canada. We were diagnosed with unexplained infertility. No one could give us a reason that standard treatments were not working. Dr. Vitiello wasn't afraid to look outside the box and try different meds and different treatment.
Very private, friendly office. Their [Fertility Centers of New England] satellite office staff are wonderful....Monitoring appointments at the satellite are tough because it is a small window of time. Some mornings could be extremely busy...You don't have a lot of nurse interaction. The interaction I did have was good. The use their patient portal for a lot of communication. This has its pros and cons. Pros are that you can always get a response through the portal even if you are working or busy. The con is not being able to respond through the portal or ask for questions or clarification.
Age
38 - 40
Treated
2014 - 2016
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
4th of 4 Docs
Treatment
5 IUI, 7 IVF, Donor Eggs, Surrogacy
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Uterine Fibroids, Unexplained
10
10
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello is a realist. I appreciate her opinion. She can be candid yet respects your wishes. She is not afraid to look outside the box, and is willing customize your treatment. Treats you fertility cycle as her own challenge. She definitely helps give you the confidence and positivity you need while going through treatments. She has personally called me if she had results, or concerns to share. The best fertility Dr. I have been to yet!
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
She is wonderful! Knowledgable yet personable. She isn't one to sugar coat things, however she is respectful of your feelings.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello sits down and speaks to you on a personal level. She is very honest, rational and positive. You get a genuine feeling she wants to help you have a child as much as you do. She likes to draw things out for you and is empathetic to your needs.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
I came to Dr. Vitiello as a last hope. I had seen 2 other clinics in the US and even one in Canada. We were diagnosed with unexplained infertility. No one could give us a reason that standard treatments were not working. Dr. Vitiello wasn't afraid to look outside the box and try different meds and different treatment. Although our one cycle we did with her yielded a low number of eggs, we did find out that the egg retrieved was chromosomally abnormal. We also found my ovarian reserve was very low. She assured me we would find a way to make me a Mom. Right now we are in the process of a donor egg cycle with a gestational carrier. Not the path I ever expected but after talking with Dr. Vitiello I am completely comfortable and happy with our path to parenthood.
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: Dr. Vitiello has her own care team)
You don't have a lot of nurse interaction. The interaction I did have was good. The use their patient portal for a lot of communication. This has its pros and cons. Pros are that you can always get a response through the portal even if you are working or busy. The con is not being able to respond through the portal or ask for questions or clarification.
Describe your experience with Fertility Centers of New England.
Very private, friendly office. Their satellite office staff are wonderful.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring appointments at the satellite are tough because it is a small window of time. Some mornings could be extremely busy.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
Rather competitive IVF price. $7,800 (approx).
10
Doctor
Danielle Vitiello
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
30 - 32
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Male Factor
10
10
I am eternally thankful for Beth [Dr. Plante] as our physician. She took into consideration all areas of our health both medical and emotional, and took her time to ensure that we thankfully only had one round and have two beautiful embryos waiting for us if we ever decide to have another...recommend Beth to ANYONE!!...she is thorough she is watching EVERYTHING, even the things you don’t think would be a huge deal. She wants to have everything be as perfect as possible, so follow instructions she is pushing in directions for a reason, not just to frustrate you.
I would never have made it through without the (professional) relationships i built with the nurses [at Fertility Centers of New England] at every level of this journey. The care and compassion i was shown was beyond anything i had ever experienced...Scheduling is often a concern? Get there early for blood draws and ultrasounds if you need to. They are amazing and supportive from the phlebotomist to the desk nurses to the people running the samples and prepping you for procedure.
Age
30 - 32
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Male Factor
10
10
How was your experience with Beth Plante at Fertility Centers of New England?
I am eternally thankful for Beth as our physician. She took into consideration all areas of our health both medical and emotional, and took her time to ensure that we thankfully only had one round and have two beautiful embryos waiting for us if we ever decide to have another. I have, and will continue, to recommend Beth to ANYONE!!
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
When she is thorough she is watching EVERYTHING, even the things you don’t think would be a huge deal. She wants to have everything be as perfect as possible, so follow instructions she is pushing in directions for a reason, not just to frustrate you.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
Beth and her team were empathetic, compassionate and supportive of my needs and care and while sometimes delivering less than desired news, they were all of these things.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
We went straight to an ICSI due to my husbands chromosomal diagnosis that led to some issues for us getting pregnant through any type of intercourse. I got to a predetermined BMI losing 125 lbs prior to treatment to improve success. We did antagonistic, with birth control, estrodiol, menopur, gonal-f, and one other for retrieval that i can’t remember. I had OHSS so we did a freeze all, and transferred a month or so later with estradiol and progesterone in oil until 10 weeks or so.
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: Kelly Cahill)
I would never have made it through without the (professional) relationships i built with the nurses at every level of this journey. The care and compassion i was shown was beyond anything i had ever experienced.
Describe your experience with Fertility Centers of New England.
Scheduling is often a concern? Get there early for blood draws and ultrasounds if you need to. They are amazing and supportive from the phlebotomist to the desk nurses to the people running the samples and prepping you for procedure.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
The difference for us is that Blue Cross Blue Shield HMO is amazing. Where some families pay tens of thousands per cycle, we paid copays for all procedures and basic med costs. I think we Pay more in storage of the embryos and sperm we kept each year than we paid that year.
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Because we didn’t know how i would respond only that our MFI was the identified problem i was given the choice to transfer one or two with the liklihood that both could take being the conversation and we decided to just try one just in case.
10
Doctor
Beth Plante
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Beth Plante at Fertility Centers of New England.

10
10
Age
41
Treated
2016
Success with this Doc
Yes
Treatment
4 IUI, 3 IVF, Donor Sperm
Diagnosis
Unexplained
10
10
She [Dr. Beth Plante] kept the drugs at a minimum and was cautious yet aggressive with my cycle. She knew that my insurance company was not covering any drugs so she tried to keep that in mind. She planned to transfer 2 embryos and that's what we did, and now I have a daughter. She was adamant that I use Progesterone injections instead of suppository or cream, and I think that is what really helped, even though I didn't want to do it.
I would like them [Fertility Centers of New England] to have an office in Rhode Island! Their lab is the best! Specially designed unlike any other. They have an embryo scope - which I think led to my embryos developing so well...I think it was 9,000 a cycle and if they first 2 didn't result in a pregnancy, they would do the 3rd one for free. Drugs were not covered...Dr Plante is very realistic and uses research and common sense to drive her decisions. She understands the cost and weighs out each decision knowing what the patient can afford and needs to have done. She communicates with her colleagues so even though she did not do my transfer, they were on the phone with her before I went in to discuss everything. They did not order any unnecessary procedures and the plan they offer (3rd IVF is free) is such a great option. She wrote letters for me to my insurance company and helped me in any way she could.
Age
41
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IUI, 3 IVF, Donor Sperm
Diagnosis
Unexplained
10
10
How was your experience with Beth Plante at Fertility Centers of New England?
Dr Plante is very realistic and uses research and common sense to drive her decisions. She understands the cost and weighs out each decision knowing what the patient can afford and needs to have done. She communicates with her colleagues so even though she did not do my transfer, they were on the phone with her before I went in to discuss everything. They did not order any unnecessary procedures and the plan they offer (3rd IVF is free) is such a great option. She wrote letters for me to my insurance company and helped me in any way she could.
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Listen to her - she knows what she is talking about. Even if you don't want to hear it. And be honest with her about what you need - she will always listen.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
She is so personable and friendly and so are her staff. She goes out of her way to care for her patients.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
She kept the drugs at a minimum and was cautious yet aggressive with my cycle. She knew that my insurance company was not covering any drugs so she tried to keep that in mind. She planned to transfer 2 embryos and that's what we did, and now I have a daughter. She was adamant that I use Progesterone injections instead of suppository or cream, and I think that is what really helped, even though I didn't want to do it.
Describe your experience with your nurse at Fertility Centers of New England.
They were always available to talk. One even took the time to fill out my applications for IVF grants that I was sending out. They were SO nice.
Describe your experience with Fertility Centers of New England.
I would like them to have an office in Rhode Island! Their lab is the best! Specially designed unlike any other. They have an embryo scope - which I think led to my embryos developing so well.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Well efficient and I would only wait a few minutes. It was first come first serve though so you did have to get there early.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
I think it was 9,000 a cycle and if they first 2 didn't result in a pregnancy, they would do the 3rd one for free. Drugs were not covered.
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
She was conservative and realistic. The other Dr I saw wanted to transfer 5 embryos for my next cycle because of my age. I immediately left that practice.
10
Doctor
Beth Plante
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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4
4
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
4
4
She [Dr. Carla DiGirolamo] was informative, knowledgeable and easy to understand. In the end I have my sweet son. However she misdiagnosed an infection as a cyst. The result of which lead to a long period of extreme pain while I saw doctor after doctor trying to find the cause before finally resulting in the loss of my left ovary and Fallopian tube. Not to mention the months and months wasted while she waited to see if the "cyst" would go away on it's own. Strongly feel as though I went to them to get pregnant. They triggered an infection during one of their infertility diagnostic tests, then let that infection get to the point that I lost half my reproductive organs. Not a good feeling!
I had no issues with the monitoring appointments [at Fertility Centers of NE]. They start very early in the morning so that helps with getting in and out and then to work on time. However it makes it hard if you're trying for a second child and live a distance away to make it all work.... Be careful not to get lost in their system. You must stay on top of them and make sure you're getting what they recommend. Plan to call multiple times to follow up. Expect them to schedule appointments just to make further appointments with what seems like something they could have told you on a 2 minute phone conversation.
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Graphic Designer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
4
4
How was your experience with Carla DiGirolamo at Fertility Centers of New England?
She was informative, knowledgeable and easy to understand. In the end I have my sweet son. However she misdiagnosed an infection as a cyst. The result of which lead to a long period of extreme pain while I saw doctor after doctor trying to find the cause before finally resulting in the loss of my left ovary and Fallopian tube. Not to mention the months and months wasted while she waited to see if the "cyst" would go away on it's own. Strongly feel as though I went to them to get pregnant. They triggered an infection during one of their infertility diagnostic tests, then let that infection get to the point that I lost half my reproductive organs. Not a good feeling!
What's one piece of advice would you give a prospective patient of Carla DiGirolamo at Fertility Centers of New England?
Be careful not to get lost in their system. You must stay on top of them and make sure you're getting what they recommend. Plan to call multiple times to follow up. Expect them to schedule appointments just to make further appointments with what seems like something they could have told you on a 2 minute phone conversation.
During treatment, were you treated like a number or a human with Carla DiGirolamo at Fertility Centers of New England?
I felt "lost in the system" and like my issues had "slipped through the cracks" on more than one occasion. Major mistakes were made.
Describe the protocols Carla DiGirolamo used in your cycles at Fertility Centers of New England and their degree of success.
Can't remember the specifics. It was shots in the tummy, shots in the rear, estrogen patches, progesterone ... On my frozen embryo transfer, the first attempt was postponed because of early ovulation, started 20 units lupron & 1 baby asprin every night for 10 days. Day 9 was told estrogen level was low, added pill insertion to meds. Then it was 2 estridoil pills morning, noon & night and then 1ML shot of Progesterone at night starting on embryo transfer day and continuing through the first 10 weeks of pregnancy.
Describe your experience with the nursing staff.
The nursing staff were all nice. No issues.
Describe your experience with Fertility Centers of New England.
I got lost in their system. Their seemed to be a breakdown between their billing dept and insurance company and the doctor. Resulting in me waiting UNNECESSARILY for I think it was about 6-8 months for my birthday to begin treatment, per Emily in their billing dept. only for the Doctor to tell me that was a mistake on the billing persons part and we could have started sooner.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
I had no issues with the monitoring appointments. They start very early in the morning so that helps with getting in and out and then to work on time. However it makes it hard if you're trying for a second child and live a distance away to make it all work.
Describe the costs associated with your care under Carla DiGirolamo at Fertility Centers of New England.
Very reasonable as my health insurance covered the treatment aside from co-pays.
Describe Carla DiGirolamo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
I think she leans towards transferring one, though it probably depends on the patient and situation. She was informative about the risks associated with multiples.
What specific things went wrong at Fertility Centers of New England?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
4
Doctor
Carla DiGirolamo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Fertility Centers of New England
Westborough
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Uterine Fibroids, Unexplained
9
9
Dr Plante was very easy to work with. She provided clear instructions and rationale for her treatment plans. We disagreed with her on wanting to transfer two embryos on our second cycle. She explained the risks and agreed to transfer two on the day of embryo transfer after confirming there were two healthy embryos to transfer.
Strength [of Fertility Centers of New England]: multiple locations with availability for blood work and ultra sounds. Weakness: injection instruction was a video, not an in person instruction (although they may offer in person if requested)...Most of the communication was done via a web portal, which was less personal at times, however it meant I had easy access to instructions. The nurses always returned my calls quickly. They were structured in care teams, so while I didn't have a specific nurse, it was always the same group who worked with Dr Plante.
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Uterine Fibroids, Unexplained
9
9
How was your experience with Beth Plante at Fertility Centers of New England?
Dr Plante was very easy to work with. She provided clear instructions and rationale for her treatment plans. We disagreed with her on wanting to transfer two embryos on our second cycle. She explained the risks and agreed to transfer two on the day of embryo transfer after confirming there were two healthy embryos to transfer.
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Write down your questions. She will answer all of them!
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
Dr Plante was warm and compassionate. I found the staff to be easy to talk to, especially the insurance specialists. They handled my questions and concerns with grace and always took my concerns seriously.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
Our treatment was over a year ago, I recall we were on an antagonist cycle, and the second cycle she increased my dose of gonal-f, other than that I don't recall much.
Describe your experience with the nursing staff.
Most of the communication was done via a web portal, which was less personal at times, however it meant I had easy access to instructions. The nurses always returned my calls quickly. They were structured in care teams, so while I didn't have a specific nurse, it was always the same group who worked with Dr Plante.
Describe your experience with Fertility Centers of New England.
Strength: multiple locations with availability for blood work and ultra sounds. Weakness: injection instruction was a video, not an in person instruction (although they may offer in person if requested)
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring at the office near me was between 7&730 every day except Sunday. I never had to wait longer than 15 minutes. The ultrasound tech and phlebotomist were lovely and very supportive. They were just as excited as I was when I got a positive pregnancy test!
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
Insurance covered most, we spent ~$8,000 out of pocket after insurance coverage stopped. This included both fresh cycles, meds, and a hysteroscopy.
9
Doctor
Beth Plante
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
28 - 29
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor
10
10
So I guess that [Dr Beth Plante] is an optimist, which could be good or bad depending on what you need from your fertility doctor. She never told me that was a possibility. But the cycle really failed because we didn't do ICSI - but this was because our insurance wouldn't cover it at that point. Our second IVF cycle, I was much more prepared for what could happen. I think there is a learning curve on both sides with fertility treatments. Any
My husband has MFI so IVF was the way to go for us. I think we started out [at Fertility Centers of New England] with the Antagonist Protocol (or something like that) for our first IVF treatment. We did not do ICSI as it hadn't been demonstrated that it was necessary for the insurance company. No viable embryos resulted and I got OHSS from this cycle. Our second IVF cycle, Beth put me on the Microflare Protocol with Lupron. She was hoping that I wouldn't overstimulate with this protocol so that we had the possibility of doing a fresh transfer. We did ICSI this time but I got OHSS even worse than before! So no fresh transfer but we were able to freeze 3 embryos. We did a FET with one embryo after that and it resulted in our now 3 month old healthy baby girl.
Age
28 - 29
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor
10
10
How was your experience with Beth Plante at Fertility Centers of New England?
I really like Beth. I think she is a great doctor and really cares about her patients. She called me personally a few times before or after procedures to check in with me, which I really appreciated. My first IVF cycle ended up being a bust - I wasn't prepared to not have any embryos come out of that so that was a bit of a shock. So I guess that Beth is an optimist, which could be good or bad depending on what you need from your fertility doctor. She never told me that was a possibility. But the cycle really failed because we didn't do ICSI - but this was because our insurance wouldn't cover it at that point. Our second IVF cycle, I was much more prepared for what could happen. I think there is a learning curve on both sides with fertility treatments. Anyway, we ended up having to do an FET because I got OHSS with my second round of IVF. My FET resulted in my now 3 month old healthy baby girl so I am pretty happy with everything that Beth did for us. We have two more embryos in storage so if/when we are ready for baby #2, I'll gladly call Beth to schedule another FET!
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
I think for fertility treatments in general you have to be ready to adapt. Beth is great and will do everything she can to help.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
Beth was very warm and caring. She called me personally a few times before or after procedures to check in with me, which I really appreciated.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
My husband has MFI so IVF was the way to go for us. I think we started out with the Antagonist Protocol (or something like that) for our first IVF treatment. We did not do ICSI as it hadn't been demonstrated that it was necessary for the insurance company. No viable embryos resulted and I got OHSS from this cycle. Our second IVF cycle, Beth put me on the Microflare Protocol with Lupron. She was hoping that I wouldn't overstimulate with this protocol so that we had the possibility of doing a fresh transfer. We did ICSI this time but I got OHSS even worse than before! So no fresh transfer but we were able to freeze 3 embryos. We did a FET with one embryo after that and it resulted in our now 3 month old healthy baby girl.
Describe your experience with the nursing staff.
The nursing staff was great! I really liked that each doctor at FCNE had their own care team so that each time you called you were speaking to a nurse who was familiar with your case. Everyone I spoke to and saw was very nice and informative.
Describe your experience with Fertility Centers of New England.
My experiences at FCNE were great. Everyone was very nice and informative. The only thing - which isn't necessarily bad - is that you don't see your own doctor for every procedure. My egg retrievals were done by Dr. Hill and my transfer was done by Dr. Vitiello. So if you want your own doctor to be performing every procedure, this might not be the clinic for you. I was comfortable having the other doctors perform my procedures though.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
You were told to go in for ultrasounds and blood work on a specific day. You could go in at whatever time worked for you within their "monitoring hours," which varies based on which office you were going to. I think they were all in the morning so that you could go in before work if you needed to. I think the hours for the Reading office was something like 6-7:45am. You would sign in when you got there and you check off whether you are there for an ultrasound, blood work or both and they called you in on a first come first serve basis. If you were only there for blood work you could be in and out in a few minutes. Ultrasounds took longer.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
Our insurance covered our treatments. We paid our deductible and then co-pays. After the first year (which is covered by insurance), embryo storage is $500 per year.
10
Doctor
Beth Plante
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
8
Age
33 - 37
Treated
2011 - 2015
Success with this Doc
Yes
Treatment
8 IVF, Donor Sperm
Diagnosis
Male Factor, Other
9
8
Dr. Vitiello was always up to speed on our history. She knew what we had tried and what had (almost) worked. She knew us, what we did for work, what we did outside of work, our families, etc. She was able to handle difficult conversations, when we were so upset over failures.
FCNE [Fertility Centers of New England] has a specific system for cycles. If you do it 8 times or more, you get familiar with the protocol, the early morning blood tests and ultrasounds, the medications, and the retrievals. You will not necessarily see your primary doctor for the retrieval or transfer. I had a few with Dr. Ian Hardy, who has since lost his license for molesting patients. That was pretty awful to discover mid-way through the process.
Age
33 - 37
Treated
2011 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
8 IVF, Donor Sperm
Diagnosis
Male Factor, Other
9
8
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello is extremely smart, and a clear communicator. She explains treatments, options, and success rates clearly and openly. She is realistic, and cares about your journey, what you have put yourself through to start a family.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Do not get upset about hearing the facts. Facts are facts. Sometimes you need to hear them, and adjust your mindset to maybe take a different path than you expected to. The end result is what matters.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello was always up to speed on our history. She knew what we had tried and what had (almost) worked. She knew us, what we did for work, what we did outside of work, our families, etc. She was able to handle difficult conversations, when we were so upset over failures.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
Antagonist - 2 cycles (1 chemical pregnancy), Long Lupron - 2 cycles (1 negative test, 1 nothing to transfer), Microflare - 4 cycles (1 pregnancy ended in miscarriage, 2 gathered for PGD, frozen transfer and negative test, 1 positive pregnancy with donor sperm, full term)
Describe your experience with the nursing staff.
The helpfulness of the nurses varied. I saw a lot of different nurses over 5 years. Some specialized in giving instructions for medication and testing, some were mostly in the surgical area for retrievals and procedures. Some were friendlier/more compassionate than others. There also seemed to be a lot of turnover. I actually had to correct them on instructions several times.
Describe your experience with Fertility Centers of New England.
FCNE has a specific system for cycles. If you do it 8 times or more, you get familiar with the protocol, the early morning blood tests and ultrasounds, the medications, and the retrievals. You will not necessarily see your primary doctor for the retrieval or transfer. I had a few with Dr. Ian Hardy, who has since lost his license for molesting patients. That was pretty awful to discover mid-way through the process.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring appointments is done early in the morning - 6 - 7:30 am. It was first come, first served. Occasionally the computer system was down or the ultrasound machine wasn't working, and there were long waits. But most of the time, they moved things along. The phlebotomists and ultrasound techs were some of the nicest people I had contact with during a cycle.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
My insurance plan covered fertility treatments up to $50,000. I had to pay copays for medications, and had a high deductible plan, so up to $3,000 out of pocket per year.
What specific things went wrong at Fertility Centers of New England?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
9
Doctor
Danielle Vitiello
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
7
Age
32
Treated
2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
7
7
Dr. Hill has a warm nature about him. He was a bit overwhelming at first when we found out our diagnosis and he went straight to talking about IVF. Though this was our only option, we personally didn't have time to wrap our head around it before he went on to explain the entire procedure and ask us when we wanted to start.
[Fertility Centers of New England is a] large clinic in an easily accessible area. They are open 7 days a week and always have a doctor on call for questions or emergencies. The practice has about six doctors that rotate schedules, so you may not always get your doctor for procedures or phone calls....Nurses would update the online portal with instructions. They were always available to speak with during business hours and would confer with the doctor as necessary. The nurses in the pre-procedure/recovery area were very nice.
Age
32
Treated
2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IVF
Diagnosis
Male Factor
7
7
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr. Hill has a warm personality, as described earlier. We didn't have a ton of interaction with him once the IVF cycle started as your care is managed by the team of doctors and nurses.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
He can present a lot of information at once, which can be overwhelming, but is open to questions.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Dr. Hill has a warm nature about him. He was a bit overwhelming at first when we found out our diagnosis and he went straight to talking about IVF. Though this was our only option, we personally didn't have time to wrap our head around it before he went on to explain the entire procedure and ask us when we wanted to start. Though he was my primary doctor, the practice operates with many physicians and you will talk to or meet with whoever is on call or on schedule that day.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
Because we had male factor infertility that could not be improved upon enough to conceive naturally, Dr. Hill let us know up front that we would need an IVF cycle with ICSI. We were lucky to get pregnant on the first try with a fresh cycle. The rest of the embryos were frozen for future use.
Describe your experience with the nursing staff.
Nurses would update the online portal with instructions. They were always available to speak with during business hours and would confer with the doctor as necessary. The nurses in the pre-procedure/recovery area were very nice.
Describe your experience with Fertility Centers of New England.
Large clinic in an easily accessible area. They are open 7 days a week and always have a doctor on call for questions or emergencies. The practice has about six doctors that rotate schedules, so you may not always get your doctor for procedures or phone calls.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Ultrasounds were always done in the morning for set hours. It was first come, first serve. Since I work early I made sure to be there right when they opened. I don't remember a time that I had to wait more than a half hour.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
We are lucky to live in Massachusetts, which covers fertility treatment. We've only had to pay the medication co-pays out-of-pocket. This was still a significant cost over about a month (around $500).
What specific things went wrong at Fertility Centers of New England?
  • Provided conflicting information
7
Doctor
Joseph Hill
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

2
2
Age
40
Treated
2015
Success with this Doc
No
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
2
2
I trust her, I think she's smart and accomplished...she thought I knew how grave our situation was and we didn't. It would have behooved her to have asked what was our understanding and then take it from here with her expertise.
Extremely well organized; super staff. Results/orders were posted really quickly every day.
Age
40
Treated
2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
2
2
How was your experience with Beth Plante at Fertility Centers of New England?
She's very nice, but as I cited before, quiet and reserved. When I asked a question she answered it but at no time did I feel like she was anticipating my concerns, my angst. We had a lot of preliminary work done with my GYN before we saw Dr. Plante and she just took that as us knowing full well what all of our issues were. We did not, and there was missteps at our first appointment, where she thought I knew how grave our situation was and we didn't. It would have behooved her to have asked what was our understanding and then take it from here with her expertise.
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
This is hard to say since every case is so different. I trust her, I think she's smart and accomplished. I have said if you want a reassuring compassionate, get to know you reproductive oncologist, she's not the one. She is gentle though.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
Her care team was phenomenal. Dr. Plante s a little removed in the sense that she is quiet and is not overly forthcoming with getting to know her patients. I felt like I offered more get to know, then she did. Not a totally bad thing, I was her brain and expertise, not a best friend. She's reserved.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
Mine was the maximum protocol, we did it twice. Lupron and Gonal-F. 10 units of Microflare Lupron 50µg/0.1mL x daily and 225 IU of Gonal-F Pen also twice daily. Each time it took me about 16 days to get to my trigger shot.
Describe your experience with the nursing staff.
They were all always available, for any/all minute question. They answered in detail and never ever felt like I was being bothersome.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Extremely well organized; super staff. Results/orders were posted really quickly every day.
2
Doctor
Beth Plante
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Fertility Centers of New England
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
7
Age
31
Treated
2014
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss
6
7
He [Dr. Hill] talks really fast, until you know the lingo you can get lost. He is to the point, which can be a bit hard when you want more than what you got...
They [Fert Cnt of N Eng - Reading] work with a lot of patients, while that can lead to mistakes like I experienced, it also means they have seen a lot of different cases and that gives them a considerable amount of knowledge to pull from when solving the complex issues that comes with each individual's infertility...I did everything through the portal, so there wasn't really interaction. She responded promptly and thoroughly. I remember liking her...
Age
31
Treated
2014
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss
6
7
How was your experience with Joseph Hill at Fertility Centers of New England?
He talks really fast, until you know the lingo you can get lost. He is to the point, which can be a bit hard when you want more than what you got. Sometimes you just want to cling to your poor embryos
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Double-check your regimens and information, it can be years between transfers, especially if successful, and they may not be reading everything. They deal with many patients, don't assume they remember you can't have a certain medication. As with any doctor, you need to be your own advocate. Don't get to caught up in what others did for their cycle but do check with Dr Hill to see if it might work well for you.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
I was repeatedly given a regimen or information for what I am guessing is a typical patient. This led to me being put on a medication I couldn't be on, had we not discussed this beforehand I would understand them missing it, but we had discussed it. I assumed there was something different about what they prescribed, but no, they just missed that I couldn't be on it. That caused a cancelled cycle. They almost sent my embryo biopsies to a lab that couldn't test them. Fortunately, I asked enough questions that the mistake was caught before my embryos were destroyed in some sort of freeze thaw marathon. The staff needs to slow down and read charts and patient information
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
We wanted a lot of eggs because my issue leads to very few being viable. Even with my low weight, he had me take a medium dose of goal-f, my body reacted too well and he immediately adjusted my protocol to slow me down and bring my estrogen down. If my estrogen continued to skyrocket he was going to "coast" me which he explained can lead to diminished egg quality, fortunately, we did not need to coast. Instead of a day 10 egg collection, I was ready at day 9. He got a whopping 25 eggs... This led to 8 day 5, 1 compatible with life and 2 inconclusive. We agreed to let my body recover and skip the next cycle. The following cycle my lining decided to slough off mid-cycle, so we cancelled. Finally, having my body back to normal for transfer really was the best thing, my lining cooperated and we transferred. They monitored through the first few weeks then it was all my OB. I have a beautiful little boy
Describe your experience with your nurse at Fertility Centers of New England.
I did everything through the portal, so there wasn't really interaction. She responded promptly and thoroughly. I remember liking her, but it has been too long. I do remember an issue with the hospital I was having ultrasounds at. They needed something marked differently on an order. She had the change to me immediately so that none of my testing was delayed.
Describe your experience with Fertility Centers of New England.
They work with a lot of patients, while that can lead to mistakes like I experienced, it also means they have seen a lot of different cases and that gives them a considerable amount of knowledge to pull from when solving the complex issues that comes with each individual's infertility.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
It was $11,800 for IVF with PGD, $2000 for medication, $3500 for the PGD probe, plus travel and hotel. Came out to $24,000, roughly, the first year. We have paid $500 each additional year to preserve our inconclusive embryos. To retest our embryos, it will be another $3500 plus lab fees. I need to ask what just a FET will cost, I am sure it is on their site. Their site is very informative. We try to take this one step at a time, after the number of miscarriages we have had you learn not to plan too far ahead. Right now we are enjoying our miracle.
What specific things went wrong at Fertility Centers of New England?
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
6
Doctor
Joseph Hill
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
37 - 38
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
1 IVF, Donor Sperm
Diagnosis
Tubal Blockage, Uterine Fibroids
10
10
The individualized care and treatment plan ... AND the doctor [Dr. Beth Plante] and staffs' willingness to actually listen to me - the patients' concerns - was a breath of fresh air and huge relief for someone going through something like this. The treatment plan was tailored to MY needs as an individual and not some checklist... I chose 2 embryos to be implanted which resulted in a fraternal twin live birth... I was not aware that FCNE did not hold any of the left over embryo's. I found out too late that I had to arrange all of that. :( and now the original donor has had his vials destroyed due to an unforeseen genetic circumstance and my hopes of full siblings are gone.
Overall very satisfied and happy with everything. The ONLY thing... is that I was not aware that FCNE did not hold any of the left over embryo's. I found out too late that I had to arrange all of that. :( and now the original donor has had his vials destroyed due to an unforeseen genetic circumstance and my hopes of full siblings are gone. I now know the gene involved and could have had the embryo's tested. However, the chances of full siblings were destroyed forever when they neglected to inform me that at the end of my cycle - if arrangements were not made by me (which I did not know) the embryos also will be destroyed. :( so very upset over this 1, albeit just 1, but very important detail!!
Age
37 - 38
Treated
2013 - 2014
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, Donor Sperm
Diagnosis
Tubal Blockage, Uterine Fibroids
10
10
How was your experience with Beth Plante at Fertility Centers of New England?
Overall very satisfied and happy with everything. The ONLY thing...and it is a biggie.... is that I was not aware that FCNE did not hold any of the left over embryo's. I found out too late that I had to arrange all of that. :( and now the original donor has had his vials destroyed due to an unforeseen genetic circumstance and my hopes of full siblings are gone. I now know the gene involved and could have had the embryo's tested. However, the chances of full siblings were destroyed forever when they neglected to inform me that at the end of my cycle - if arrangements were not made by me (which I did not know) the embryos also will be destroyed. :( so very upset over this 1, albeit just 1, but very important detail!!
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
to include EVERY possible detail from donor, retrieval, implantation, etc. and what happens AFTER. I was not informed about what would happen to the embryos left over and unaware that the arrangements to preserve them was solely up to me.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
The individualized care and treatment plan ... AND the doctor and staffs' willingness to actually listen to me - the patients' concerns - was a breath of fresh air and huge relief for someone going through something like this. The treatment plan was tailored to MY needs as an individual and not some checklist. Love FCNE and Dr. Plante!
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
I did not want to go round after round and guessing. I advised Dr. Plante that I want the highest percentage of 1)implantation and 2) live birth. So IVF with egg retrieval it was. Off hand I can't recall the exact drug names but we did start with birth control and egg stim hormone injections. followed by stim to mature and release for retrieval. then IVF and 5 day implantation. After implantation injections of 2 different hormones to retain pregnancy and development. This was my first pregnancy. First Fertility treatment/round and I chose 2 embryos to be implanted which resulted in a fraternal twin live birth.
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: :( can't remember. )
FCNE uses off site blood and u.sound monitoring centers. The 2 ladies at my center were absolutely the best!!! Their calmness and ease..put me to calm my nerves and relax me. Their compassion and bedside manner was a beautiful thing to see in this day and age of sterile healthcare.
Describe your experience with Fertility Centers of New England.
I know at the initial consultation there is a ton of information to go over and discuss. Things can get lost in translation or just in the flood of information getting passed. Perhaps a "follow up" in the consultation could occur and go over the specifics NOT covered by this clinic....like FCNE NOT preserving my left over embryos after my implantation procedure. Perhaps, informing the patients of their options where this is concerned and providing a timeline as far as when this all HAS to happen. Also, perhaps providing local cryobank information (as I received my donor from all the way across country) to expedite preservation of embryos. I'm not sure as I am not sure of the policy and procedures of FCNE where this is concerned. I did know that they themselves were not a cryobank and for donor parts informed me of where to obtain things but the post procedural information of things fell a little short.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
They use off site monitoring and the hours are very limited to morning hours only. Very difficult for someone that - not only worked the overnight shift but also overlapped with their hours. I did NOT want my employer to question me and was very difficult to take care of both needs to attend my monitoring appointments but also my work schedule.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
I know my insurance covered the majority of the costs.... there was a bill that popped up almost a year later, that I thought was covered but apparently because it was an "additional procedure" (uterine fibroids removed) there was a cost that I was unaware of.
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
I thought this would be my "one shot deal" so for ME - I chose to have 2 embryo's implanted. My thoughts were that I did not want to go through "all of this, implant just 1 and then have it not take. But did 2, and if both took, I could deal with 2" (almost 2 years later...had I known...LOL ;) ) I love that from the past history of fertility treatments, centers have learned and limit the number of embryos implanted. Not just for mom but also for offspring and preserving the health and wellness of each. I love that FCNE limits that number to 3 at most and that is only with past failures/complications from previous attempts. They did allow me to do 2 - at my choosing. and repeatedly asked if this was something I was sure of...even at the time of implantation. Their attention to care and well-being of mom and potential babies was well received and appreciated.
What specific things went wrong at Fertility Centers of New England?
  • Failed to convey critical information
  • Lost or damaged samples
10
Doctor
Beth Plante
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Westborough
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Beth Plante at Fertility Centers of New England.

8
9
Age
33 - 34
Treated
2012 - 2013
Success with this Doc
No
Treatment
5 IUI, 5 IVF
Diagnosis
Unexplained
8
9
He [Dr. Weiss] would look at what did and didn't work out well in the last cycle and based on that, develop a treatment plan for the next cycle. Sometimes the next cycle worked out better, sometime not, but he was very logical about why he tweaked something, not "just because".
It's a smaller clinic compared to others, especially those at major hospitals. A much more personal approach. They have state-of-the-art technology like Embryoscope. Excellent embryologist and embryology lab, possible one of the best in the area. Very comfortable setting and generally accommodating with appointment times.
Age
33 - 34
Treated
2012 - 2013
Success with this Doc
No
Race
East Asian
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
5 IUI, 5 IVF
Diagnosis
Unexplained
8
9
How was your experience with Robert Weiss at Fertility Centers of New England?
He's a compassionate and intelligent doctor and wonderful bedside manner. He truly cares about his patients. He's willing to consider new treatment and diagnostic options if he believes it's not potentially harmful and if there is some data to justify trying it. He personalizes the protocols and adjusts on a personal basis.
What's one piece of advice would you give a prospective patient of Robert Weiss at Fertility Centers of New England?
He is open to discussing diagnostics and treatment options with patients, taking their concerns and opinions into consideration.
During treatment, were you treated like a number or a human with Robert Weiss at Fertility Centers of New England?
He was incredibly compassionate, knew our case well, listened to and addressed our concerns, and was genuinely disappointed with us when treatment failed.
Describe the protocols Robert Weiss used in your cycles at Fertility Centers of New England and their degree of success.
He would look at what did and didn't work out well in the last cycle and based on that, develop a treatment plan for the next cycle. Sometimes the next cycle worked out better, sometime not, but he was very logical about why he tweaked something, not "just because".
Describe your experience with the nursing staff.
Nursing staff was wonderful and got to know patients who've been there longer well. They were fairly organized and prompt to answer questions.
Describe your experience with Fertility Centers of New England.
It's a smaller clinic compared to others, especially those at major hospitals. A much more personal approach. They have state-of-the-art technology like Embryoscope. Excellent embryologist and embryology lab, possible one of the best in the area. Very comfortable setting and generally accommodating with appointment times.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
They have many monitoring sites, making it much easier to get to one that isn't so far from home. The times are open ended, first-come-first-served. Some sites do have limited hours though, so being there on time is critical.
8
Doctor
Robert Weiss
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor, PCOS
10
10
We were pleased that dr Hill was willing to transfer two day 5 embryos. Which resulted in Singleton birth...genuinely cares and wants success for his patients. He’s thorough and has amazing bedside manner... is Extremely knowledgeable , compassionate and thorough. Will take his time to explain it until you understand and will explain it many times again without hesitation or annoyance. His experience is vast and his attention to individual patient detail exceptional. You are not a number. He treats you as if you were his own family.
8400 for IVF wifh icsi [at Fertility Centers of New England]...Clinic is very organized , the online patient portal is easy to use and quick means of communication. You have response within a couple hours typically. As they are so familiar with the protocol consultation and treatments have minimal wait time compared to other clinics. The only thing I missed is having a after hours number to call If you experience problems post retrieval and transfer
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor, PCOS
10
10
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr Hill is Extremely knowledgeable , compassionate and thorough. Will take his time to explain it until you understand and will explain it many times again without hesitation or annoyance. His experience is vast and his attention to individual patient detail exceptional. You are not a number. He treats you as if you were his own family.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Trust him. He knows what he is doing.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Dr Hill genuinely cares and wants success for his patients. He’s thorough and has amazing bedside manner
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
Agnostic protocol, TESA , IVF wifh icsi
Describe your experience with the nursing staff.
Nursing staff was distant and distracted. I’m unsure if it was due to workload or if they just didn’t care as much about patient relationships as the doctors do.
Describe your experience with Fertility Centers of New England.
Clinic is very organized , the online patient portal is easy to use and quick means of communication. You have response within a couple hours typically. As they are so familiar with the protocol consultation and treatments have minimal wait time compared to other clinics. The only thing I missed is having a after hours number to call If you experience problems post retrieval and transfer
Describe your experience with your monitoring appointments at Fertility Centers of New England.
It was drop in basis. First come first served. Blood work wait was minimal at times there was a wait for ultrasound. Overall well designed though
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
8400 for IVF wifh icsi
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
We were pleased that dr Hill was willing to transfer two day 5 embryos. Which resulted in Singleton birth
10
Doctor
Joseph Hill
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Westborough
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
8
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Unexplained
7
8
[Dr Beth Plant's] Strengths - compassionate (example: called me personally after miscarriage), committed to single healthy pregnancies/values health of mother...Weaknesses - committed to single healthy pregnancies so this makes her hesitant to get more aggressive with treatments even though my husband and I are open to multiples, doesn't schedule appointments to see you regularly, you as the patient have to make a separate appointment to see her because nurses handle all other IUI-related tasks
[Fertility Centers of New Engalnd's] Strengths - good communication, organized, friendly Weaknesses - sometimes it feels as if the nurses don't communicate or document what's going on with a patient well enough so they don't appear to be on the same page...Good location, clean, responsive, great hours...She [Dr Beth Plant] makes herself available via email and contacted me directly after we lost our baby.
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
7
8
How was your experience with Beth Plante at Fertility Centers of New England?
Strengths - compassionate (example: called me personally after miscarriage), committed to single healthy pregnancies/values health of mother, respectful of patient's wishes (example: due to religious beliefs, unsure about pursuing IVF and Dr. Plante respects this with treatment) Weaknesses - committed to single healthy pregnancies so this makes her hesitant to get more aggressive with treatments even though my husband and I are open to multiples, doesn't schedule appointments to see you regularly, you as the patient have to make a separate appointment to see her because nurses handle all other IUI-related tasks
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Be your own advocate and speak up about what you want because she really wants to avoid multiples
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
She makes herself available via email and contacted me directly after we lost our baby.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
Letrozole 2.5mg days 2-6, monitoring via ultrasound starting day 10, trigger shot + intercourse, IUI 36 hours after trigger. She increased letrozole to 5mg on days 2-6 recently.
Describe your experience with the nursing staff.
Strengths - good communication, organized, friendly Weaknesses - sometimes it feels as if the nurses don't communicate or document what's going on with a patient well enough so they don't appear to be on the same page
Describe your experience with Fertility Centers of New England.
Good location, clean, responsive, great hours
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
My insurance covers IUI so all I pay are co-pays for the IUI which are $40 and $25 to see Dr. Plante as a follow-up visit.
7
Doctor
Beth Plante
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
5
Age
36
Treated
2015
Success with this Doc
Yes
Treatment
IUI, 2 IVF
Diagnosis
Unexplained
5
5
She [Dr Vitiello] does not have a warm bedside manner. She is straight forward and sometimes blunt. She said that her staff would be accommodating but most times they were not....Don't expect a warm, fluffy personality. But I did get positive results.
The fast food of infertility offices. They [Fertility Centers of New England] move a lot of patients in and out. Be prepared to drive to Mass for early morning lab work and procedures....Very inconvenient. It felt like a cattle call. Often sitting and waiting. Very early in the morning and no leniency. Sunday monitoring was an hours drive and the wait was often 30-60 minutes
Age
36
Treated
2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 2 IVF
Diagnosis
Unexplained
5
5
How was your experience with Danielle Vitiello at Fertility Centers of New England?
She does not have a warm bedside manner. She is straight forward and sometimes blunt. She said that her staff would be accommodating but most times they were not.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Don't expect a warm, fluffy personality. But I did get positive results.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
They only do lab work and ultrasound for 30 minutes a day. Often I had to wait with a room full of other women. It felt like a cattle call. Egg retrievals were similar. They book one right after another. I was told I could wait for long after the embryo transfer than the 5 minutes they allot, but when I asked for longer, I was told I could only have 10 minutes because of the next appointment.
Describe your experience with the nursing staff.
Took a long time to return calls. I left a message about medication once and was told they would call back after emailing the doctor. Never heard anything again.
Describe your experience with Fertility Centers of New England.
The fast food of infertility offices. They move a lot of patients in and out. Be prepared to drive to Mass for early morning lab work and procedures.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Very inconvenient. It felt like a cattle call. Often sitting and waiting. Very early in the morning and no leniency. Sunday monitoring was an hours drive and the wait was often 30-60 minutes
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
I was lucky enough to have insurance cover both cycles of IVF. They paid about $11k per cycle with meds and monitoring.
What specific things went wrong at Fertility Centers of New England?
  • Failed to send your chart to another clinic
5
Doctor
Danielle Vitiello
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Fertility Centers of New England
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
8
Age
45
Treated
2018
Success with this Doc
?
Treatment
7 IUI, 1 IVF, Donor Eggs, Surrogacy
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
7
8
He [Dr. Joseph Hill] recommended one embryo to be transferred and his reasons supported that decision...really cared about me. When he would talk to me he would say, "If you were my daughter" that meant a lot to me so it made me really listen to his advice...We worked with Dr. Hill for our donor egg cycle. I live out of state so I have never met him in person. I sometimes felt a little rushed on the phone and wish he would of spent more time with me. I would hang up and realize I didn't get a chance to ask all of my questions.
The cycle did not go so well [at Fertility Centers of New England] and I was told that we should cancel the cycle but we kept going. We ended up with PGS tested embryos so I am glad we didn't stop...The nursing staff was amazing. Very supportive and helpful and quick to respond to calls or questions...We went to the clinic once and it looked beat up. It needs a facelift for sure. The waiting room so small and there weren't enough chairs for my husband so he has to wait in the lobby. The wait time was great and the staff was friendly and helpful.
Age
45
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
7 IUI, 1 IVF, Donor Eggs, Surrogacy
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
7
8
How was your experience with Joseph Hill at Fertility Centers of New England?
We worked with Dr. Hill for our donor egg cycle. I live out of state so I have never met him in person. I sometimes felt a little rushed on the phone and wish he would of spent more time with me. I would hang up and realize I didn't get a chance to ask all of my questions.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Go prepared with questions and don't let him rush you. This is your time.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
I believe Dr. Hill really cared about me. When he would talk to me he would say, "If you were my daughter" that meant a lot to me so it made me really listen to his advice.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I do not remember that protocol we used for our donor. The cycle did not go so well and I was told that we should cancel the cycle but we kept going. We ended up with PGS tested embryos so I am glad we didn't stop.
Describe your experience with the nursing staff.
The nursing staff was amazing. Very supportive and helpful and quick to respond to calls or questions.
Describe your experience with Fertility Centers of New England.
We went to the clinic once and it looked beat up. It needs a facelift for sure. The waiting room so small and there weren't enough chairs for my husband so he has to wait in the lobby. The wait time was great and the staff was friendly and helpful.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
His cost were reasonable compared to our first clinic. I still hope that one day insurance will help cover some costs. We were 100% out of pocket.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
He recommended one embryo to be transferred and his reasons supported that decision.
7
Doctor
Joseph Hill
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
9 Eggs Frozen
Treatment
2 Egg Freezing, Donor Sperm
Diagnosis
10
10
I trust her [Dr. Beth Plante]. I am a health care professional and ask a lot of questions that most wouldn't think or know to ask. She answers all of my questions. If I want to change the plan, we meet again and discuss the pros and cons. I listen to her and have found that some who have different doctors are not as informed as I am about possible options...She has always been very patient and responsive to me.
I ask a lot of questions and they [nurses at Fertility Centers of New England] always returned my call...I trust them and have since the first time I went for an appointment... I had injections and blood monitoring and ultrasound reviews to evaluate how my body was responding. We adjusted the treatment for the second cycle because I had side effects to the medications...
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
9 Eggs Frozen
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing, Donor Sperm
Diagnosis
10
10
How was your experience with Beth Plante at Fertility Centers of New England?
I trust her. I am a health care professional and ask a lot of questions that most wouldn't think or know to ask. She answers all of my questions. If I want to change the plan, we meet again and discuss the pros and cons. I listen to her and have found that some who have different doctors are not as informed as I am about possible options.
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
She wants her patients to have successful outcomes.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
She has always been very patient and responsive to me. I ask a lot of questions and always get an answer. I feel as though she has my best interests in mind and takes a conservative outlook while an appropriate level of actionable protocols.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
I don't remember the protocols but I had injections and blood monitoring and ultrasound reviews to evaluate how my body was responding. We adjusted the treatment for the second cycle because I had side effects to the medications.
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: No, they have a care team.)
As I mentioned I ask a lot of questions and they always returned my call.
Describe your experience with Fertility Centers of New England.
I trust them and have since the first time I went for an appointment. I think that is the most important part of this because you are only able to control a little piece of this and the rest is up to your medical team and their expertise.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
I paid out of pocket for all of my treatments thus far.
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
I have not yet gone to the embryo transfer so I cannot comment.
10
Doctor
Beth Plante
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
39
Treated
2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Uterine Fibroids
10
9
Dr Vitiello explains everything about the IVF process really well and keeps it real with patients about your chances of success and any risk factors. She also recommended the best course of action based on our personal situation, it’s not a cookie cutter approach. She’s very warm and personable and sensitive to patients needs...
Monitoring appointments [at Fertility Centers of New England] were provided during a certain window in the morning. They were very efficient, especially if you arrive during the earlier portion of the time window. I never waited too long to get in for either blood work or an ultrasound...They're very helpful, friendly and empathetic. The facility is very clean and functional. The operations are pretty efficient
Age
39
Treated
2017
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Uterine Fibroids
10
9
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr Vitiello explains everything about the IVF process really well and keeps it real with patients about your chances of success and any risk factors. She also recommended the best course of action based on our personal situation, it’s not a cookie cutter approach. She’s very warm and personable and sensitive to patients needs
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
The staff was great at making the process very personalized and warm
Describe your experience with the nursing staff.
Most of the staff were excellent. There was one nurse who didn’t seem to be on the same page as the others and I had to ask to speak with another nurse a couple times.
Describe your experience with Fertility Centers of New England.
Everyone at the clinic is great. They're very helpful, friendly and empathetic. The facility is very clean and functional. The operations are pretty efficient and patients aren't usually waiting too long to go in for bloodwork or an ultrasound.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring appointments were provided during a certain window in the morning. They were very efficient, especially if you arrive during the earlier portion of the time window. I never waited too long to get in for either blood work or an ultrasound.
What specific things went wrong at Fertility Centers of New England?
  • Provided conflicting information
10
Doctor
Danielle Vitiello
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
38
Treated
2017
Success with this Doc
Yes
Treatment
2 Egg Freezing
Diagnosis
8
8
While the treatment plans were not delivered personally [by Dr. Beth Plante] (by phone), they were clearly customized by the doctor and delivered via online portal by the nursing staff. It was clearly not a one-size-fits-all approach...I really liked Beth and am planning on going back if I need additional fertility treatment. She is personable and sensitive in what is generally a highly-emotional and sometimes scary time which i greatly appreciated.
I did very little at this clinic [FCNE- Reading] and instead went to their Boston facility for the day-to-day appointments. The Boston clinic was very quick and efficient. I had to go to Reading for weekend appointments, which was much more crowded, but understandable since not all locations can be open on weekends. I also went to Reading for the retrievals, which was efficient and the people were professional and pleasant.
Age
38
Treated
2017
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing
Diagnosis
8
8
How was your experience with Beth Plante at Fertility Centers of New England?
I really liked Beth and am planning on going back if I need additional fertility treatment. She is personable and sensitive in what is generally a highly-emotional and sometimes scary time which i greatly appreciated.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
While the treatment plans were not delivered personally (by phone), they were clearly customized by the doctor and delivered via online portal by the nursing staff. It was clearly not a one-size-fits-all approach.
Describe your experience with Fertility Centers of New England.
I did very little at this clinic and instead went to their Boston facility for the day-to-day appointments. The Boston clinic was very quick and efficient. I had to go to Reading for weekend appointments, which was much more crowded, but understandable since not all locations can be open on weekends. I also went to Reading for the retrievals, which was efficient and the people were professional and pleasant.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
I did the monitoring appointments in Boston, so cannot comment on Reading. But in Boston, it was very efficient. There was generally a very short wait and the process moved quickly.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
$5500 for retrieval plus the cost of medications (which varied depending on insurance overage)
8
Doctor
Beth Plante
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
10
10
Age
30 - 33
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
3 IVF, Egg Freezing
Diagnosis
10
10
Don't expect a lot of one on one attention and hand holding but know that you are still getting excellent and state of the art care... I felt very comfortable working with him [Dr. Hill] because he is incredibly knowledgeable. He was confident in the treatment plan and was right.
Every single nurse on the team knew what was going on with my cycle. I never had to remind anyone what medications I was one or where I was at in the cycle... While there was just a general monitoring time, it ran very smoothly! Only once or twice was I there for more than 15 minutes.
Age
30 - 33
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IVF, Egg Freezing
Diagnosis
10
10
How was your experience with Joseph Hill at Fertility Centers of New England?
I felt very comfortable working with him because he is incredibly knowledgeable. He was confident in the treatment plan and was right. We've had the best outcome one could hope for twice now working with him.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Don't expect a lot of one on one attention and hand holding but know that you are still getting excellent and state of the art care.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
While I didn't have as much interaction with the doctor because I was traveling from out of state the nurses always knew exactly what was going on with me and never confused me with another patient.
Describe your experience with the nursing staff.
Every single nurse on the team knew what was going on with my cycle. I never had to remind anyone what medications I was one or where I was at in the cycle. All of my questions(even the dumb ones) were answered quickly and with compassion and understanding.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
While there was just a general monitoring time, it ran very smoothly! Only once or twice was I there for more than 15 minutes. The nurses and techs are very efficient about getting everyone in and out in a timely manner.
10
Doctor
Joseph Hill
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
43 - 48
Treated
2007 - 2012
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
10
10
Dr. Hill was very matter of fact. He didn't waste my time at my age with so many other procedures. Dr. Hill stated what was the best solution in my case at the first consultation. I asked a LOT of questions and he was eager to answer every one. ... I went with a donor for the eggs. I had to do the progesterone shots 2cc while carrying my twins, suppositories. ...
I like the overall staff [Fertility Centers of New England]. The waiting room needs an update to be more welcoming and engaging. ... I was glad to be able to do multiple embryo transfer even at my age. ... In the beginning, it was like a number. The waiting around for the tests was very stressful. The amount of explanation on the entire process could have improved.
Age
43 - 48
Treated
2007 - 2012
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
10
10
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr. Hill was very matter of fact. He didn't waste my time at my age with so many other procedures. Dr. Hill stated what was the best solution in my case at the first consultation. I asked a LOT of questions and he was eager to answer every one. If I had a question during the process, he would answer any and all of them.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Direct and to the point and very knowledgeable.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
In the beginning, it was like a number. The waiting around for the tests was very stressful. The amount of explanation on the entire process could have improved.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I went with a donor for the eggs. I had to do the progesterone shots 2cc while carrying my twins, suppositories. I followed exactly what I was suppose to do. I had twins the first time 2008 and a singleton in 2010.
Describe your experience with the nursing staff.
Generally very nice and patient. The waiting room is so-so.
Describe your experience with Fertility Centers of New England.
Dr. Hill is very matter of fact and direct. I like this. The options were all discussed along with the % of becoming pregnant. I like the overall staff. The waiting room needs an update to be more welcoming and engaging.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
Cost for donor eggs, cost for actual procedure. The office submitted the cost of blood work, medication and office visits to my insurance which was mostly covered.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
I was glad to be able to do multiple embryo transfer even at my age.
10
Doctor
Joseph Hill
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Joseph Hill at Fertility Centers of New England.

10
10
Age
36 - 37
Treated
2010 - 2011
Success with this Doc
Yes
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
10
10
He [Dr. Weiss] was honest, hopeful and realistic of what we were dealing with. He spoke to me in terms I could understand and spent as much time as I needed. He was willing to push managed care to help me and willing to take calculated, well though out risks with my care.
[Fertility Centers of New England] is not a factory. It is smaller, you see all of the doctors if you have enough transfers. It is the only clinic I went to but I found it to be no frills, nothing fancy, just good medicine. [My nurse] she was kind, but her bedside manner was more rigid than his [Dr. Weiss]. She was not as willing to bend the rules for managed care but with some authoritative pushing in my part she learned to work better with me on this issue.
Age
36 - 37
Treated
2010 - 2011
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
10
10
How was your experience with Robert Weiss at Fertility Centers of New England?
He was honest, hopeful and realistic of what we were dealing with. He spoke to me in terms I could understand and spent as much time as I needed. He was willing to push managed care to help me and willing to take calculated, well though out risks with my care.
What's one piece of advice would you give a prospective patient of Robert Weiss at Fertility Centers of New England?
Have good questions about your care, he is willing to answer them and it will give you power over your care.
During treatment, were you treated like a number or a human with Robert Weiss at Fertility Centers of New England?
I was able to speak to him directly at any point during my treatment. I knew his nurses and they knew me. He always responded quickly to me. He hugged me after each of my losses and of course when we achieved pregnancy. He always remained hopeful.
Describe your experience with your nurse at Fertility Centers of New England.
she was kind, but her bedside manner was more rigid than his. She was not as willing to bend the rules for managed care but with some authoritative pushing in my part she learned to work better with me on this issue.
Describe your experience with Fertility Centers of New England.
It is not a factory. It is smaller, you see all of the doctors if you have enough transfers. It is the only clinic I went to but I found it to be no frills, nothing fancy, just good medicine.
Describe the costs associated with your care under Robert Weiss at Fertility Centers of New England.
It was covered by insurance. I only had copay for the visits where I saw him (not blood draws etc)
10
Doctor
Robert Weiss
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Unexplained
9
9
With our unexplained infertility she [Dr. Vitiello] gave us the best course of action that she thought would work for us...She is very down to earth, and doesn’t hold back information. Gives you very valuable opinions...She makes the whole process a little less stressful. She is serious yet tries to lighten the mood which is much needed. She is also very truthful and does not tell you what you want to hear, instead the facts and opinions based on those facts.
Waiting room [at Fertility Centers of New England] is small. Could feel a bit more comforting, less like a dr. Office waiting room. Other than that it is great. They are open early for bloodwork and ultrasounds which is helpful. Multiple locations also helps...[nurses are] Very quick to respond...It’s a first come first serve basis [for monitoring]. You sign in on a clipboard and they call you in order...Costs were $10,000 for IVF. $1,800 for frozen transfer. Another $4,000 for meds but that’s different for everyone.
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
?
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Unexplained
9
9
How was your experience with Danielle Vitiello at Fertility Centers of New England?
She makes the whole process a little less stressful. She is serious yet tries to lighten the mood which is much needed. She is also very truthful and does not tell you what you want to hear, instead the facts and opinions based on those facts.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Go in with an open mind
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
She is very down to earth, and doesn’t hold back information. Gives you very valuable opinions.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
It’s hard because everyone is different. With our unexplained infertility she gave us the best course of action that she thought would work for us.
Describe your experience with the nursing staff.
Very quick to respond.
Describe your experience with Fertility Centers of New England.
Waiting room is small. Could feel a bit more comforting, less like a dr. Office waiting room. Other than that it is great. They are open early for bloodwork and ultrasounds which is helpful. Multiple locations also helps.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
It’s a first come first serve basis. You sign in on a clipboard and they call you in order.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
Costs were $10,000 for IVF. $1,800 for frozen transfer. Another $4,000 for meds but that’s different for everyone.
Describe Danielle Vitiello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
She has had twins herself and so she has insights on one vs. two. She makes it 100% your decision and stands behind it.
9
Doctor
Danielle Vitiello
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of New England
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
9
9
Dr. Vitiello is very intelligent, came up with a great plan that worked for us, presented us with options that other doctors weren’t sure were possible, but they totally were! She was confident in what she was doing, yet gave us the facts straight so that we felt optimistic, but knew there were no guarantees. She is blunt and to the point, but gave us all the information that we needed to know. We will definitely be going back to her in the future.
The patient portal [for Fertility Centers of New England] had a glitch at one point, and our scheduled appointment got rescheduled to a different day that we were not aware of. When we came on the day that we had originally scheduled, they apologized and squeezed us in anyway so that we did not have to come back another day...Monitoring is very early in the morning and is a first come, first serve basis. It can get long on a busy day, but the clinic got people in and out as quickly as possible, while still giving everyone thorough attention.
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
Yes
Race
European, Other
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
9
9
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello is very intelligent, came up with a great plan that worked for us, presented us with options that other doctors weren’t sure were possible, but they totally were! She was confident in what she was doing, yet gave us the facts straight so that we felt optimistic, but knew there were no guarantees. She is blunt and to the point, but gave us all the information that we needed to know. We will definitely be going back to her in the future.
Describe your experience with Fertility Centers of New England.
Fertility centers of New England is a great clinic to work with. Everyone was very compassionate and they treated us like they truly cared about us. Our questions were always answered, and doctors and nurses were always available to answer all of our questions thoroughly.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring is very early in the morning and is a first come, first serve basis. It can get long on a busy day, but the clinic got people in and out as quickly as possible, while still giving everyone thorough attention.
What specific things went wrong at Fertility Centers of New England?
  • Lost appointments
9
Doctor
Danielle Vitiello
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of New England
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
6
6
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
No
Treatment
IVF, Donor Eggs
Diagnosis
6
6
[Dr. Plante] Nice bedside manner, active listener. Discusses things thoroughly when in face to face meetings. Communications outside of office visits were lacking and too many times were there questions that fell on the nursing staff to act as mediators...I had a MD change the protocol mid cycle without explanation to me or consideration of my previous response to previous FET cycle and it set me back
[Fertility Centers of New England] nurse staff all but one were extremely compassionate start to finish. Insurance coordinators, schedulers all lovely to work with. MD's for the most part were understanding of each situation...poor at outlining expectations from the beginning as to the entire process. You are required to go to multiple offices at times. You will see multiple doctors and not know who will do FET or D& C until day of.
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
No
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 4 Docs
Treatment
IVF, Donor Eggs
Diagnosis
6
6
How was your experience with Beth Plante at Fertility Centers of New England?
Nice bedside manner, active listener. Discusses things thoroughly when in face to face meetings. Communications outside of office visits were lacking and too many times were there questions that fell on the nursing staff to act as mediators.
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Be your own advocate and ask lots of questions.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
nurse staff all but one were extremely compassionate start to finish. Insurance coordinators, schedulers all lovely to work with. MD's for the most part were understanding of each situation
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
estrace patches , vaginal and oral estrogen. then when ready progesterone in oil shots, FET day 6. Uterus lining FET #1 6.5 mm, not pregnant Uterus lining FET # 7.9 mm, pregnant , then miscarried week 6
Describe your experience with the nursing staff.
compassionate, helpful, competent
Describe your experience with Fertility Centers of New England.
poor at outlining expectations from the beginning as to the entire process. You are required to go to multiple offices at times. You will see multiple doctors and not know who will do FET or D& C until day of.
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
I am 40, went through menopause at 31 and one embryo was discussed due to multiple risk factors. Also, that I had 6 total viable embryos that has PGS
What specific things went wrong at Fertility Centers of New England?
  • Failed to consider drug intolerance
6
Doctor
Beth Plante
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Centers of New England
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
10
10
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Tubal Blockage
10
10
Extremely knowledgeable about the entire process. When asking her [Dr. Wright] questions about risks, percentages and probability she was honest. No lying to make us feel better. She gave us the reality and also gave us the strength and courage to try for our little one. ... My tubes were blocked so we decided to bypass them and do IVF ...
They are all Very friendly and knowledgeable. I wish that the clinic [Fertility Centers of New England] could open earlier so I didn’t have to be late to work a few days a week. Opening at like 6 would help more people with the intense schedule of blood work. ... They [nursing staff] always called before 1pm with results to any and all testing. If I called with questions or concerns they would call me back in reasonable time.
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Tubal Blockage
10
10
How was your experience with Kristen Wright at Fertility Centers of New England?
Extremely knowledgeable about the entire process. When asking her questions about risks, percentages and probability she was honest. No lying to make us feel better. She gave us the reality and also gave us the strength and courage to try for our little one.
What's one piece of advice would you give a prospective patient of Kristen Wright at Fertility Centers of New England?
We have recommended already 2 other friends to her. Call her today because she is the best.
During treatment, were you treated like a number or a human with Kristen Wright at Fertility Centers of New England?
The nurses knew my name and face and remembered things about me from previous conversations.
Describe the protocols Kristen Wright used in your cycles at Fertility Centers of New England and their degree of success.
My tubes were blocked so we decided to bypass them and do IVF. We could have attempted to repair the tubes, but she said there was only a 20% chance of it working.
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: Cindy)
They always called before 1pm with results to any and all testing. If I called with questions or concerns they would call me back in reasonable time.
Describe your experience with Fertility Centers of New England.
They are all Very friendly and knowledgeable. I wish that the clinic could open earlier so I didn’t have to be late to work a few days a week. Opening at like 6 would help more people with the intense schedule of blood work.
Describe the costs associated with your care under Kristen Wright at Fertility Centers of New England.
$5,000
Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
We wanted the best of the best and didn’t want 2 kids at the same time
10
Doctor
Kristen Wright
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
9
Age
39
Treated
2016
Success with this Doc
?
Treatment
1 IUI, 3 IVF, 5 Egg Freezing
Diagnosis
Unexplained
9
9
He [Dr. Joseph Hill] tends to move quickly through details...He is very matter of fact. We are still undergoing treatment so don't know the results yet. He is great at answering questions when you are with him but hard to get a hold of him when not at an appt...The nursing staff [at Fertility Centers of New England] is good. When you are at appointments they are wonderful and helpful. Sometimes it is a little difficult to get answers through the patient portal...There are several doctors at the clinic and some are better than others. The hours of operation are great and having more than one location provides good flexibility.
The nursing staff [at Fertility Centers of New England] is good. When you are at appointments they are wonderful and helpful. Sometimes it is a little difficult to get answers through the patient portal...There are several doctors at the clinic and some are better than others. The hours of operation are great and having more than one location provides good flexibility.
Age
39
Treated
2016
Success with this Doc
?
Race
European
Income
$500K
Occupation
Business Executive
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, 3 IVF, 5 Egg Freezing
Diagnosis
Unexplained
9
9
How was your experience with Joseph Hill at Fertility Centers of New England?
He is very matter of fact. We are still undergoing treatment so don't know the results yet. He is great at answering questions when you are with him but hard to get a hold of him when not at an appt.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
He tends to move quickly through details.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Most of the time the care is great Sometimes it is hard to get a hold of a nurse.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I don't really remember. Sorry
Describe your experience with the nursing staff.
The nursing staff is good. When you are at appointments they are wonderful and helpful. Sometimes it is a little difficult to get answers through the patient portal.
Describe your experience with Fertility Centers of New England.
There are several doctors at the clinic and some are better than others. The hours of operation are great and having more than one location provides good flexibility.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Tends to be busy, but if you get there early, there is no wait.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
Mine was covered by insurance.
9
Doctor
Joseph Hill
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
30 - 36
Treated
2009 - 2015
Success with this Doc
Yes
Treatment
IUI, 7 IVF
Diagnosis
Unexplained
10
10
Dr Plante cares about her patients personally and professionally. She doesn't just follow standard protocol, she researches new innovations and processes to give her patients the best possible outcome. She doesn't sugar coat anything but at the same time it doesn't feel like a low blow when delivering bad news... Low dose stim (due to ohss), ICSI, PICSI... Beth has the most patient centric personality - we never felt like a number to her. She could have let us go to improve her success rates but she kept fighting with us
[Fertility Centers of New England is an] Amazing clinic. Tough to travel to reading for all procedures. Lab is up to date with new technologies (embryoscope, oxygenated labs)... Fcne has a patient portal which makes waiting less torturous - it also makes bad news easier to process... [monitoring appointments were a] Cattle call. Appts would be better... $40,000 out of pocket with dual insurance
Age
30 - 36
Treated
2009 - 2015
Success with this Doc
Yes
Race
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 7 IVF
Diagnosis
Unexplained
10
10
How was your experience with Beth Plante at Fertility Centers of New England?
Dr Plante cares about her patients personally and professionally. She doesn't just follow standard protocol, she researches new innovations and processes to give her patients the best possible outcome. She doesn't sugar coat anything but at the same time it doesn't feel like a low blow when delivering bad news
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Trust her
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
Beth has the most patient centric personality - we never felt like a number to her. She could have let us go to improve her success rates but she kept fighting with us
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
Low dose stim (due to ohss), ICSI, PICSI,
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: Kelly )
Fcne has a patient portal which makes waiting less torturous - it also makes bad news easier to process
Describe your experience with Fertility Centers of New England.
Amazing clinic. Tough to travel to reading for all procedures. Lab is up to date with new technologies (embryoscope, oxygenated labs)
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Cattle call. Appts would be better
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
$40,000 out of pocket with dual insurance
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
My 10th cycle, she suggested an eSET but I refused because we had agreed it was our final attempt and if we had two to transfer, they were both going in.
10
Doctor
Beth Plante
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31 - 32
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
10
10
Dr. Vitiello did a great job treating me like a human rather than just a patient. She explained things so I could understand them without making me feel dumb and she never rushed our appointments. Her personality is a bit quirky, but I really enjoyed her.
The team [at Fertility Center of New England] was always available to answer any questions and never made me feel like I was annoying them...The clinic itself was a bit far away so they coordinated with my local hospital to allow me to go to monitoring appointments there.
Age
31 - 32
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
10
10
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello did a great job treating me like a human rather than just a patient. She explained things so I could understand them without making me feel dumb and she never rushed our appointments. Her positive nature was also super helpful during the process. Her personality is a bit quirky, but I really enjoyed her.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
The team was always available to answer any questions and never made me feel like I was annoying them. They were very kind and positive throughout the experience, I had absolute confidence in them and a very high level of comfort.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
The clinic itself was a bit far away so they coordinated with my local hospital to allow me to go to monitoring appointments there. This made a HUGE difference for me, it was an incredible help and time saver.
10
Doctor
Danielle Vitiello
Communication
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
35 - 37
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Male Factor, Unexplained
10
10
I can't speak highly enough of Dr. Hill. When we started treatment I was a bit nervous as I had seen a few ratings where people thought he was "mean". I didn't find this to be the case AT ALL! My guess is is that people didn't like that he was being honest about things.... Dr Hill was WONDERFUL! Honest and to the point but he cares about his patients!
I loved all the staff at FCNE both in the office and during procedures.... Early morning so could be to work on time! Very quick wait!... I can't speak highly enough of Dr. Hill. When we started treatment I was a bit nervous as I had seen a few ratings where people thought he was "mean". I didn't find this to be the case AT ALL! My guess is is that people didn't like that he was being honest about things.
Age
35 - 37
Treated
2015 - 2017
Success with this Doc
Yes
Race
European, Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Male Factor, Unexplained
10
10
How was your experience with Joseph Hill at Fertility Centers of New England?
I can't speak highly enough of Dr. Hill. When we started treatment I was a bit nervous as I had seen a few ratings where people thought he was "mean". I didn't find this to be the case AT ALL! My guess is is that people didn't like that he was being honest about things.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Book an appointment!
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Dr Hill was WONDERFUL! Honest and to the point but he cares about his patients!
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
Fresh Cycle- Failed but eggs frozen Fresh Cycle- Success! Live Birth! Full Term Boy Frozen Cycle- SUccess! Live Birth! Full Term Boy
Describe your experience with your nurse at Fertility Centers of New England.
I loved all the staff at FCNE both in the office and during procedures
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Early morning so could be to work on time! Very quick wait!
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
IVF Assist $7200
10
Doctor
Joseph Hill
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
40 - 42
Treated
2014 - 2016
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss
8
9
I felt that she [Dr Danielle Vitiello] was fair and tried her best to help us...I really liked her. We had success with IVF, it wasn't until after the transfer that my body rejected the embryos. The only thing is that she was at times too busy. However her staff did a great job supporting this schedule. [The nursing staff] were awesome! Kathleen was amazing as well, she did all my ultrasounds and was kind and compassionate!
I felt that she [Dr Danielle Vitiello] was fair and tried her best to help us...I really liked her. We had success with IVF, it wasn't until after the transfer that my body rejected the embryos. The only thing is that she was at times too busy. However her staff did a great job supporting this schedule. [The nursing staff] were awesome! Kathleen was amazing as well, she did all my ultrasounds and was kind and compassionate!
Age
40 - 42
Treated
2014 - 2016
Success with this Doc
No
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss
8
9
How was your experience with Danielle Vitiello at Fertility Centers of New England?
I really liked her. We had success with IVF, it wasn't until after the transfer that my body rejected the embryos. The only thing is that she was at times too busy. However her staff did a great job supporting this schedule.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Be ready for straight talk.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
I felt that she was fair and tried her best to help us.
Describe your experience with the nursing staff.
They were awesome! Kathleen was amazing as well, she did all my ultrasounds and was kind and compassionate!
Describe your experience with Fertility Centers of New England.
It gets crowded on weekends because they are the only ones open. Go early for blood work and ultrasound.
8
Doctor
Danielle Vitiello
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
36 - 37
Treated
2010 - 2011
Success with this Doc
No
Treatment
2 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, PCOS, Uterine Fibroids, Unexplained
0
0
I felt she [Dr Danielle Vitiello] should have explained me the importance of taking blood sugar medications, healthy weight, nutrition, vitamins etc in more detail. I went to her at my prime age but felt that she wasted lot of my time without telling me everything clearly and guiding me in a holistic way...Her treatment protocols were good as theyou yielded more eggs - LupRon I think was best protocol but her way of handling the whole treatment was not right
I felt she [Dr Danielle Vitiello] should have explained me the importance of taking blood sugar medications, healthy weight, nutrition, vitamins etc in more detail. I went to her at my prime age but felt that she wasted lot of my time without telling me everything clearly and guiding me in a holistic way...Her treatment protocols were good as theyou yielded more eggs - LupRon I think was best protocol but her way of handling the whole treatment was not right
Age
36 - 37
Treated
2010 - 2011
Success with this Doc
No
Race
South Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, PCOS, Uterine Fibroids, Unexplained
0
0
How was your experience with Danielle Vitiello at Fertility Centers of New England?
I felt she should have explained me the importance of taking blood sugar medications, healthy weight, nutrition, vitamins etc in more detail. I went to her at my prime age but felt that she wasted lot of my time without telling me everything clearly and guiding me in a holistic way.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Know what you want and don't even people that she will tell you everything you need.be your advocate
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
She was caring
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
Her treatment protocols were good as theyou yielded more eggs - LupRon I think was best protocol but her way of handling the whole treatment was not right
Describe your experience with Fertility Centers of New England.
I felt they are not compassionate and didnot take my case seriously.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
Not sure as insurance paid
What specific things went wrong at Fertility Centers of New England?
  • Failed to order appropriate test
0
Doctor
Danielle Vitiello
Communication
Trustworthiness
Compassion
Adaptability
Frequency seen during appointments
0
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Danielle Vitiello at Fertility Centers of New England.

Verified

This patient has provided documentation of treatment at this clinic.

2
3
Age
31 - 32
Treated
2014 - 2015
Success with this Doc
No
Treatment
IVF
Diagnosis
2
3
He is an excellent scientist but lacking in compassion.
Appointments were usually rushed, and explanations brief. Stats were cherry-picked and misleading. He actually told me once I "screwed up" a cycle.
Age
31 - 32
Treated
2014 - 2015
Success with this Doc
No
Race
European, South Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IVF
Diagnosis
2
3
How was your experience with Joseph Hill at Fertility Centers of New England?
He is an excellent scientist but lacking in compassion.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Go in with a thick skin and question him on the source of his stats. Don't let him rush you.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Appointments were usually rushed, and explanations brief. Stats were cherry-picked and misleading. He actually told me once I "screwed up" a cycle.
Describe your experience with the nursing staff.
They were almost always caring, attentive and friendly.
What specific things went wrong at Fertility Centers of New England?
  • Canceled a cycle due to clinic error
2
Doctor
Joseph Hill
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Fertility Centers of New England
Boston
Nursing
Operations
Scheduling
Billing
Educational Resources
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10
10
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
10
[Dr. Beth Plante] has amazing bedside manner and made me feel very comfortable. I was very lucky to find her. The only negative is she wasn’t scheduled on the day of my retrieval...Dr Plante was scheduled on the day of my transfer though and I was so happy to have her do it. She is encouraging and a great doctor...IVF with PGS was really the only option...If you prefer female doctors and want one that will be patient with you and caring, Dr Plante is the person to see
the process of doing bloodwork early in the morning and coming into the clinic [Fertility Centers of New England] while it was still dark out felt very lonely and isolating...Bloodwork was quick but ultrasounds [during monitoring] took awhile if you weren’t one of the first to arrive in the morning and put your name on the list...Would have been great to have more face to face interaction with the care team while going in for bloodwork in the early mornings. That piece felt cold and isolating. The women who did the bloodwork were great. It was also very daunting to deal with the injections on my own. Would be great if there was a class to attend where an RN showed your husband how to do it
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
10
How was your experience with Beth Plante at Fertility Centers of New England?
Dr Plante has amazing bedside manner and made me feel very comfortable. I was very lucky to find her. The only negative is she wasn’t scheduled on the day of my retrieval and I didn’t love Dr Weiss, he was kinda odd. Dr Plante was scheduled on the day of my transfer though and I was so happy to have her do it. She is encouraging and a great doctor
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
If you prefer female doctors and want one that will be patient with you and caring, Dr Plante is the person to see
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
Dr Plante was amazing but the process of doing bloodwork early in the morning and coming into the clinic while it was still dark out felt very lonely and isolating
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
IVF with PGS was really the only option
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: It was a Care Team )
Dr Plante had her own care team of 5 nurses
Describe your experience with Fertility Centers of New England.
Would have been great to have more face to face interaction with the care team while going in for bloodwork in the early mornings. That piece felt cold and isolating. The women who did the bloodwork were great. It was also very daunting to deal with the injections on my own. Would be great if there was a class to attend where an RN showed your husband how to do it
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Bloodwork was quick but ultrasounds took awhile if you weren’t one of the first to arrive in the morning and put your name on the list
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
$2k
10
Doctor
Beth Plante
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Reading
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
43 - 46
Treated
2016 - 2019
Success with this Doc
?
Treatment
IVF, Donor Eggs
Diagnosis
Unexplained
10
10
She [Dr. Beth Plante] is extremely kind and caring and answered all my questions happily...Wonderful doctor. Sweet and knowledgeable. Love her. She made me feel like I could ask her anything and was genuinely sad when I lost my first baby. She works hard with her team to provide excellent care and it shows...I’ve gotten pregnant both times I’ve tried but babies didn’t developed past week 8...You’re going to love her.
They [staff at Fertility Centers of New England] are great. Very sweet and efficient...She [Dr. Beth Plante] is extremely kind and caring and answered all my questions happily...Wonderful doctor. Sweet and knowledgeable. Love her. She made me feel like I could ask her anything and was genuinely sad when I lost my first baby. She works hard with her team to provide excellent care and it shows...I’ve gotten pregnant both times I’ve tried but babies didn’t developed past week 8...You’re going to love her.
Age
43 - 46
Treated
2016 - 2019
Success with this Doc
?
Race
Middle Eastern
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
IVF, Donor Eggs
Diagnosis
Unexplained
10
10
How was your experience with Beth Plante at Fertility Centers of New England?
Wonderful doctor. Sweet and knowledgeable. Love her. She made me feel like I could ask her anything and was genuinely sad when I lost my first baby. She works hard with her team to provide excellent care and it shows
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
You’re going to love her.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
She is extremely kind and caring and answered all my questions happily
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
Nothing specific that I recall
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: Kelly)
They are great. Very sweet and efficient.
Describe your experience with Fertility Centers of New England.
Not sure but I’ve gotten pregnant both times I’ve tried but babies didn’t developed past week 8. Don’t know what could could be done differently maybe more frequent bloodwork to show if medication is proper dose
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
Nothing covered by insurance for me at all
10
Doctor
Beth Plante
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of New England
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less