Kaiser Permanente Hononlulu

Available Resources

Genetic counseling is not offered: Not Offered
Genetic counseling
is not offered
Acupuncture is not offered: Not Offered
Acupuncture
is not offered
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing is not offered: Not Offered
Coordinating at-home nursing
is not offered
Selling medication: Offered
Selling medication
Providing backup medication is not offered: Not Offered
Providing backup medication
is not offered
Honolulu
1010 Pensacola St
Honolulu, HI 96814
808-432-2000
On a scale from 0-10, how likely are you to recommend Kaiser Permanente Hononlulu to a friend?
Strongly recommend: 100%9.5
2 assessments
  • 100% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 0% Don't recommend (0-6)
Operations
Poorly operated
Operated well
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
10
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
10
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
>42
This Clinic
National Average
Annual Cycles for this Clinic
?
Annual Cycles National Avg.
635
10
Average Doctor Score
1 doctor
2 assessments
10
9
Age
26 - 27
Treated
2018 - 2019
Success with this Doc
?
Treatment
IUI
Diagnosis
Anovulation, Other, Unexplained
10
9
I had done 4 rounds of Clomid & 3 IUIs before seeing Dr. Hou. ... She [Dr. Hou] is very personable but also detailed in clinical explanation. There are a few times I have to confirm I understood correctly due to her accent, but it has never impeded our communication. I feel like I am getting a completely custom treatment plan and we are working together to decide what is best for me and my family & have never felt judged when questioning her.
Kaiser Hawaii’s policy is that you have to have 3 failed IUIs with your gynecologist before being referred to an Reproductive Endocrinologist . I had a hard time during this phase of my treatment, I did not feel as supported or informed by my gynecologist and depending on the timing of my cycles was often sent to other doctors, but once I moved to the RE my entire experience changed.
Age
26 - 27
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Anovulation, Other, Unexplained
10
9
How was your experience with Jingwen Hou at Kaiser Permanente Hononlulu?
Out of many there was only one appointment where I felt rushed, and even still she took the time to answer all my questions. She is very personable but also detailed in clinical explanation. There are a few times I have to confirm I understood correctly due to her accent, but it has never impeded our communication. I feel like I am getting a completely custom treatment plan and we are working together to decide what is best for me and my family & have never felt judged when questioning her.
What's one piece of advice would you give a prospective patient of Jingwen Hou at Kaiser Permanente Hononlulu?
Ask if you don’t understand, she is willing to explain but may not offer additional information initially.
During treatment, were you treated like a number or a human with Jingwen Hou at Kaiser Permanente Hononlulu?
Her entire staff refers to you by name and refers to previous conversations or visits. I truly feel like they know & care about me.
Describe the protocols Jingwen Hou used in your cycles at Kaiser Permanente Hononlulu and their degree of success.
I had done 4 rounds of Clomid & 3 IUIs before seeing Dr. Hou. On our first appointment, per my request, we jumped right in and started Letrazole. I developed 2 mature eggs and was unable to do an IUI because I ovulated over a holiday weekend. After I started my next cycle we discovered I had a cyst and put the next cycle on hold to see if it would shrink. After it grew I did a trigger shot to try to get rid of it, which worked. I then was scheduled for an SIS, which discovered the possibility of polyps, we discussed doing a hysteroscopy but decided to wait at least one cycle. I then did my second round of letrazole which began to develop 4 eggs. I then took estrogen vaginally to try and slow the maturation, but ended up ovulating all 4 naturally before we got to an IUI because I was on vacation. We were told to not try naturally due to the risk of multiples. After confirming I was not pregnant I was scheduled for a hysteroscopy. The hysteroscopy removed several polyps and discovered a uterine lining infection. I was put on a 2 week course of antibiotics & we will resume treatment next cycle.
Describe your experience with the nursing staff.
There are 3 nurses that work with Dr. Hou, they are all attentive, personable and take the time to ensure I have all the notes from each appointment along with any prescriptions and next appointments scheduled. I feel I can talk to any one of them and they will know who I am and where we are in treatment.
Describe your experience with Kaiser Permanente Hononlulu.
Kaiser Hawaii’s policy is that you have to have 3 failed IUIs with your gynecologist before being referred to an Reproductive Endocrinologist . I had a hard time during this phase of my treatment, I did not feel as supported or informed by my gynecologist and depending on the timing of my cycles was often sent to other doctors, but once I moved to the RE my entire experience changed. However, there is only one RE in practice at Kaiser Hawaii and all of her appointments are at the Pensacola clinic, which may not be as convenient for everyone.
Describe the costs associated with your care under Jingwen Hou at Kaiser Permanente Hononlulu.
My only costs have been copayments which are $10 per visit, $0 for consultation, & varied for lab tests and medications.
10
Doctor
Jingwen Hou
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Kaiser Permanente Hononlulu
Honolulu
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Ask a Question

Ask this reviewer a question about their experience with Jingwen Hou at Kaiser Permanente Hononlulu.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Treatment
6 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
Dr. Hou genuinely wants the best outcome for her patients. She educates her patients and ultimately has the patient decide their next actions. For example, choosing between fresh transfer and frozen transfer; I received pros and cons to both and did not push her preference on us. She allowed us to decide and created a plan moving forward. However, it can be frustrating at times, as sometimes, as a person going through ivf, you are tired of making decision after decision.
[Kaiser Honolulu's] Strengths: all staff are prompt to respond. They are great with communication. They are compassionate and knowledgeable. Weaknesses: it is a small clinic. Only clinic access-wise. (I live in Maui and have to fly to Oahu for treatment). Everything has to be planned ahead of time with short notice. So making travel arrangements can be stressful. Stress you wouldn’t have to deal with if the clinic was within driving distance.
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Race
East Asian
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
6 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
How was your experience with Jingwen Hou at Kaiser Permanente Hononlulu?
Dr. Hou genuinely wants the best outcome for her patients. She educates her patients and ultimately has the patient decide their next actions. For example, choosing between fresh transfer and frozen transfer; I received pros and cons to both and did not push her preference on us. She allowed us to decide and created a plan moving forward. However, it can be frustrating at times, as sometimes, as a person going through ivf, you are tired of making decision after decision.
What's one piece of advice would you give a prospective patient of Jingwen Hou at Kaiser Permanente Hononlulu?
Dr. Hou is extremely intelligent and competent. A true expert in her field. It seems her original language is Chinese, so sometimes accent is heavy. If you believe that may be a barrier in communication to you, that is something you may want to consider as communication and understanding is key when going through ivf.
During treatment, were you treated like a number or a human with Jingwen Hou at Kaiser Permanente Hononlulu?
Dr. Hou takes her time explaining basic fertility principles, treatments, procedures, etc. despite educational background or history of IVF.
Describe the protocols Jingwen Hou used in your cycles at Kaiser Permanente Hononlulu and their degree of success.
Although I had an extensive infertility history and record, I had to go through the same initial blood work and diagnostic imaging again since I was new to her as a patient and the kaiser Permanente system. She did the standard SIS, and from there saw that I had uterine polyps which needed intervention via hysteroscopy. Additionally, since choosing to move forward with a fresh transfer, it was imperative that this was corrected ASAP, prior to attempting an egg retrieval. She was able to remove my polyps, treat incidental chronic endometritis.. this has delayed my egg retrieval process, however, she is able to ensure a better uterine state prior to egg retrieval and potential transfer.
Describe your experience with your nurse at Kaiser Permanente Hononlulu. (Assigned nurse: Jan )
Jan has been very open and communicative. She also exhibits competence in her specialty.
Describe your experience with Kaiser Permanente Hononlulu.
Strengths: all staff are prompt to respond. They are great with communication. They are compassionate and knowledgeable. Weaknesses: it is a small clinic. Only clinic access-wise. (I live in Maui and have to fly to Oahu for treatment). Everything has to be planned ahead of time with short notice. So making travel arrangements can be stressful. Stress you wouldn’t have to deal with if the clinic was within driving distance.
Describe the costs associated with your care under Jingwen Hou at Kaiser Permanente Hononlulu.
Currently, I have good coverage with KP. Meds for an egg retrieval process have cost approx $300-400 OOP. KP also offers ivf a 20% copay
Describe Jingwen Hou's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Hononlulu.
N/a
10
Doctor
Jingwen Hou
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kaiser Permanente Hononlulu
Honolulu
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.