Northwestern Medicine

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing is not offered: Not Offered
Coordinating at-home nursing
is not offered
Selling medication: Offered
Selling medication
Providing backup medication: Offered
Providing backup medication
Chicago
259 E. Erie Street
Chicago, IL 60611
312-695-7269
Oakbrook Terrace
2 Trans Am Plaza
Oakbrook Terrace, IL 60181
630-545-3766
On a scale from 0-10, how likely are you to recommend Northwestern Medicine to a friend?
Strongly recommend: 55%Neutral: 23%Don't recommend: 22%7.7
86 assessments
  • 55% Strongly recommend (9-10)
  • 23% Neutral (7-8)
  • 22% Don't recommend (0-6)
Operations
Poorly operated
Operated well
8.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
8.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
>42
This Clinic
National Average
Annual Cycles for this Clinic
1,819
Annual Cycles National Avg.
635
86 assessments
9
10
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IUI, 3 IVF
Diagnosis
Unexplained
9
10
Dr. Jain listened to our concerns from our previous two IVF cycles and adjusted our protocol to help achieve our desired results (i.e. no OHSS) for our third cycle.... After my second retrieval, in which they harvested 29 eggs, my husband and I told Dr. Jain that we didn’t want to go that route again. Dr. Jain said that more eggs out better but felt for us and did what he could so that I wouldn’t produce an over abundance of eggs.
I would definitely recommend the Northwestern Fertility Clinic. Given that they’re part of the Northwestern network of hospitals, it gives me faith that I am working with top notch care givers in a top notch institution. The appointments are usually very well run and efficient. The only drawback is that since they’re such a large clinic, there is little room for flexibility. If you are unable to make it to a monitoring appointment betweem the ascribed times, you will have to wait until the next day.
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Investor
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
Unexplained
9
10
How was your experience with Tarun Jain at Northwestern Medicine?
We were initially introduced to Dr. Jain during our third embryo transfer. He was kind and careful during that procedure. I ended up becoming pregnant but lost the baby nine weeks later. As an aside, it turns out that the baby had a severe case of down syndrome. In between the embryo transfer and our miscarriage, our doctor had retired and it was recommended that we meet with Dr. Jain for our follow-up appointment. Despite being a large clinic, Dr. Jain remembered performing our embryo transfer and gave his condolences several times given that we lost the baby from that transfer. We decided to move forward with Dr. Jain for our third, and hopefully last, IVF cycle. We just had our egg retrieval two day’s ago, but so far Dr. Jain has been extremely sympathetic to our situation, needs and wishes and has done whatever was in his ability to set us up for a good outcome. Most importantly, he listens to what we have to say.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Medicine?
I would tell a perspective patient that they most likely won’t see Dr. Jain often but know that he is working behind the scenes and will monitor your case and implement your wishes however he can. So please speak up. Dr. Jain is there to listen and craft a plan with your assistance.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Medicine?
Dr. Jain listened to our concerns from our previous two IVF cycles and adjusted our protocol to help achieve our desired results (i.e. no OHSS) for our third cycle.
Describe the protocols Tarun Jain used in your cycles at Northwestern Medicine and their degree of success.
I am prone to OHSS. After my second retrieval, in which they harvested 29 eggs, my husband and I told Dr. Jain that we didn’t want to go that route again. Dr. Jain said that more eggs out better but felt for us and did what he could so that I wouldn’t produce an over abundance of eggs. He put me on 75 units of Menopur and 125 units of Follistim. After five days, he reduced my Follistim dose to 100 units and we discontinued my stims after 8 days. The doctor who performed my egg retrieval, Dr. Boots, ended up getting 16 eggs of which 11 fertilized. We are much happier with this modest amount.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Dana M. Sullivan, RN)
My primary nurse, Dana Sullivan, RN, could not be a better caregiver. I have work with three different REs (the first two retired) and she has been my one constant. Dana is kind and companionate and the one that I’ve talked to when I had a positive beta and a negative beta. She also sought me out at the clinic after my miscarriage to give her condolences. She is great at what she does.
Describe your experience with Northwestern Medicine.
I would definitely recommend the Northwestern Fertility Clinic. Given that they’re part of the Northwestern network of hospitals, it gives me faith that I am working with top notch care givers in a top notch institution. The appointments are usually very well run and efficient. The only drawback is that since they’re such a large clinic, there is little room for flexibility. If you are unable to make it to a monitoring appointment betweem the ascribed times, you will have to wait until the next day.
Describe your experience with your monitoring appointments at Northwestern Medicine.
The clinic down monitoring within a two hour window each morning during the early hours (6:45 to 7:45, I believe). While this doesn’t always jive with our schedule, especially with a little one at home that needs to be dropped off at daycare, once we get to the clinic, monitoring appointments usually run very smoothly. I am usually in and out within twenty minutes.
Describe the costs associated with your care under Tarun Jain at Northwestern Medicine.
We are lucky in that our insurance covers the procedures related to IVF. We only have to pay for medications and genetic testing. That being said, we asked Dr. Jain to send in the request for medications in December even though we weren’t doing IVF until February because we had already spent our deductible in 2018 and the medications would be free (we’ll take our small wins where we can). Dr. Jain complied but failed to order enough Follistim to cover a minimum of 8 days. What we had only covered 7 days. We had to purchase more Follistim in February because we were 75 units short and it cost us $1.5k. We will also have to pay for genetic testing, which will likely cost around $5k.
Describe Tarun Jain's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
The fertility clinic as a whole has a very strict one embryo transfer policy. I’m not sure what circumstances would make the doctors change this protocol. Perhaps if the patient is over 40 and did not test their embryos they would be more willing to transfer more than one.
What specific things went wrong at Northwestern Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to consider drug intolerance
9
Doctor
Tarun Jain
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
35
Treated
2018
Success with this Doc
Yes
Treatment
3 IUI, 4 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Poor Egg Quality
10
10
Eve [Feinberg] truly listened to my husband and I, validated our concerns, and made us feel like partners in the treatment plan versus merely patients. With five failed embryo transfers and three miscarriages under my belt, I was extremely apprehensive and nervous about starting over. ... I felt that she made it her personal mission to get to the root of what was causing my recurrent miscarriages while my previous doctor chalked it up to "bad luck" and did not seem to empathize with what I was going through.
I can say that I came to NWF from a much larger clinic and their process for morning monitoring was much more organized and the staff was MUCH friendlier. A smile goes a long way when you are going through something as stressful as fertility treatments. ... I felt the nurses were top notch and extremely knowledgeable. I communicated with them almost daily through the patient portal and their responses were always warm and timely.
Age
35
Treated
2018
Success with this Doc
Yes
Race
European
Income
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 4 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Poor Egg Quality
10
10
How was your experience with Eve Feinberg at Northwestern Medicine?
Eve truly listened to my husband and I, validated our concerns, and made us feel like partners in the treatment plan versus merely patients. With five failed embryo transfers and three miscarriages under my belt, I was extremely apprehensive and nervous about starting over. Eve went through my records from my previous clinic thoroughly and found numerous errors they made in medication dosing, which she guessed was having an adverse affect on the quality of our embryos. She adjusted my medications and carefully monitored me during the stimulation cycle, and after a failed first cycle adjusted further. She called me herself to let me know that that first cycle would probably not result in pregnancy and I appreciated her honesty. She said we would do things differently the next cycle. She got it right. We were successful on our second round after a short three months of active treatment, versus a year and half at my previous clinic. The only regret I have in all of this is not going to her in the first place.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Medicine?
Ask questions and voice any concerns you have - she will listen to you. Call today because she books up months in advance!
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Medicine?
Eve Feinberg was the third RE I saw during my two year battle with infertility. I felt that she made it her personal mission to get to the root of what was causing my recurrent miscarriages while my previous doctor chalked it up to "bad luck" and did not seem to empathize with what I was going through. She called me multiple times throughout my treatment and was always accessible via phone or email - much more than any other doctor I worked with during treatment. She also called me personally with positive pregnancy test results and was reassuring in my concerns of another miscarriage. Eve went through IVF herself, and I found her extremely relatable and sympathetic to the entire process. For those saying that they never saw her and worked mostly with the nurses, that is how all fertility clinics are set up, so you need to expect that no matter where you are being treated. Ultimately, she is the one overseeing your care and treating you, but only expect to see your actual doctor a few times during your treatment. That's pretty standard.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Medicine and their degree of success.
After three miscarriages, Eve suggested an estrogen priming cycle before my first egg retrieval with her to increase the number of egg-containing follicles. She also lowered my injectable medication doses after seeing that they wreaked havoc on my embryos at my previous clinic. In addition, she added in human growth hormone to improve egg quality. That cycle did not work, but we started the next cycle immediately following my period instead of waiting an entire month to start again (like my previous doctor did). She suspected the dosing she had me on was not enough. She then increased the doses on my injectables and kept the growth hormone protocol. I produced 10 eggs that round, which is the most I had ever had. She also put me on an immune protocol after my embryos were transferred to suppress my system in case it was attacking the pregnancies. She put me on prednisone, Pepcid AC, Claritin, and baby aspirin. It seemed to do the trick because I became pregnant with twins.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Kelsey)
I felt the nurses were top notch and extremely knowledgeable. I communicated with them almost daily through the patient portal and their responses were always warm and timely.
Describe your experience with Northwestern Medicine.
Fertility clinics are all very similar, and it helps to know this going in. Yes, the monitoring appointments feel like a cattle call, and yes, sometimes you need to wait to be seen. This is par for the course. I can say that I came to NWF from a much larger clinic and their process for morning monitoring was much more organized and the staff was MUCH friendlier. A smile goes a long way when you are going through something as stressful as fertility treatments.
Describe the costs associated with your care under Eve Feinberg at Northwestern Medicine.
I don't know offhand but my insurance covers most of my treatment. Our costs were minimal compared to most people, and the most we paid besides medication costs was the fee to freeze and store our leftover embryos which is $1200.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
I know Eve feels strongly that eSET is the way to go in younger patients, but with my history of repeated pregnancy loss she agreed that transferring two embryos would yield the best results (despite the risks that come with a multiple pregnancy). That being said, she really takes into account your personal situation to make decisions like that.
10
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

2
1
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
PCOS
2
1
I only saw Dr. Pavone for my initial consultation. She performed an US and blood work, and diagnosed me with PCOS based on the results. She told me at our initial meeting that she treats PCOS with 3 rounds of medicated timed intercourse and 3 rounds of medicated IUI. I never saw her again to discuss why the process may not be working or even to change my medication dosage. I felt like it was just a standard “ok you have PCOS this is the plan” but not necessarily a plan for me and my body.
At the end of our 6 IUI/medicated rounds, we decided we were unhappy overall with the care provided from northwestern and decided to switch facilities. When I contacted northwestern about obtaining results from certain procedures or labs, they gave me a hard time. Sent me to medical records who in turn said they didn’t have record of certain results and then I ultimately got sent back to the office and the nurse was able to email it to me.
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
PCOS
2
1
How was your experience with Mary Ellen Pavone at Northwestern Medicine?
Dr Pavone is a very professional women. She spent time with me during my consult and listened to me explain my history and gave my husband and I a plan. She was knowledgeable and polite but was not warm and fuzzy. I only met her once, so I can’t really say how my experience as her patient was since I only spent one hour of my 6 month treatment course with her. I would ask questions through my nurses to her and they would be the communicators of her information. Other than the initial visit, I never felt like my condition (PCOS) was explained to me. I didn’t know why I was ovulating each month, had normal labs, responded to the medication, but wasn’t getting pregnant. No one took the time to explain that to me and when I asked they’d say “the body just sometimes doesn’t take.” Which is fine, but why?! What happens to my eggs in particular? During my IUIs I asked for a change in the planned course of medication dosage and I got shut down. Meanwhile, midcycle, I wasn’t responding to my letrozole and they decided on cycle day 20 to increase my dose and restart the whole process (just like I had suggested on cycle day 1). I feel that if Dr. Pavone saw me in the office as she walked by, she wouldn’t even know if I was her patient. Again, I didn’t have an in-depth treatment course with her- I wasn’t to the point of IVF so maybe I just wasn’t a serious enough case to be seen by a doctor, but I just felt slightly ignored and neglected and I don’t think any patient would like to feel that way.
What's one piece of advice would you give a prospective patient of Mary Ellen Pavone at Northwestern Medicine?
Be your own advocate and fight for yourself and your body. Ask for meetings and speak up with lots of questions. if your plan isn’t working, don’t just keep going along with it without knowing why.
During treatment, were you treated like a number or a human with Mary Ellen Pavone at Northwestern Medicine?
I only saw Dr. Pavone for my initial consultation. She performed an US and blood work, and diagnosed me with PCOS based on the results. She told me at our initial meeting that she treats PCOS with 3 rounds of medicated timed intercourse and 3 rounds of medicated IUI. I never saw her again to discuss why the process may not be working or even to change my medication dosage. I felt like it was just a standard “ok you have PCOS this is the plan” but not necessarily a plan for me and my body. Also, The office felt very sterile. When you came in for a morning appointment, women were corralled in the hallway waiting to check in- and a women behind a computer shouted “NEXT” and then when you approached the desk she just said “NAME.” Felt very “DMV”- like. Also, each time I came in for an US , the nurse or technician wouldn’t remember why I was there- even though it should be on my chart. They would say things like “is this an US before IVF?” When it would just be my mid cycle scan.
Describe the protocols Mary Ellen Pavone used in your cycles at Northwestern Medicine and their degree of success.
In regards to treatment strategies, Dr. Pavone, after diagnosing me with PCOS, decided that trialing three rounds of medicated timed intercourse followed by medicated IUIs would suite my diagnosis well. None of them were successful and we did not change the course for any of the cycles even though I asked to change medication dosage.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: It was a primary nursing team- Anitra, Syrena, and a few others whom I didnt work with frequently.)
I really enjoyed having a primary nursing team, I felt that it helped narrow down the amount of people I was communicating with. They were very responsive to my emails and I talked to them 99% of the time over my Physician. Anitra was especially compassionate and I felt like she advocated for my care.
Describe your experience with Northwestern Medicine.
Strengths: they’re apart of a major hospital working on the forefront of medicine. The team of doctors and nurses are very intelligent and worked hard to get a job at the office. Labwork, US, retrieval’s, etc are all performed on location. The communication via MyChart is very easy to use and they respond to your questions within 24 hours. The office waiting room sometimes has snacks available for the patients. Weaknesses: overalll feeling of being “just a number”. Long wait times/ unorganized format for drawing bloodwork & US, unfriendly front desk staff, and felt like a very “sterile” environment. It was also very hard for me to get ahold of medical records that I needed when I transferred doctors.
Describe the costs associated with your care under Mary Ellen Pavone at Northwestern Medicine.
My care was 100% covered since my insurance it with the same hospital.
Describe Mary Ellen Pavone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
Non applicable.
What specific things went wrong at Northwestern Medicine?
  • Failed to send your chart to another clinic
2
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
9
Age
42
Treated
2019
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
7
9
I've met with Dr. Kim (only 3 times, I mostly deal with her nurses), she's had to refresh her memory on my case in front of me. I know she sees a lot of people, but it would be nice if she did that before coming in the room to see me. ... Dr. Kim is very no nonsense. She's doesn't come off as the most compassionate person, but she knows her stuff. She's very black and white. I appreciate it because I don't need someone to sugar coat things, but other people may not appreciate her abrupt style.
As someone with an office job, I appreciated the early monitoring hours for ultrasounds and blood work. And they [Northwestern Medicine] really get you in and out as quickly as possible. ... The receptionists are always really friendly. ... They are very upfront on all the costs when you meet with the financial consultant. ... The nurses are GREAT!
Age
42
Treated
2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
7
9
How was your experience with Helen Kim at Northwestern Medicine?
Dr. Kim is very no nonsense. She's doesn't come off as the most compassionate person, but she knows her stuff. She's very black and white. I appreciate it because I don't need someone to sugar coat things, but other people may not appreciate her abrupt style.
What's one piece of advice would you give a prospective patient of Helen Kim at Northwestern Medicine?
She's going to tell you like it is, whether you want to hear it or not.
During treatment, were you treated like a number or a human with Helen Kim at Northwestern Medicine?
Northwestern in general sees a lot of patients, so it feel like a lot of the time you're one of many. But each time I've met with Dr. Kim (only 3 times, I mostly deal with her nurses), she's had to refresh her memory on my case in front of me. I know she sees a lot of people, but it would be nice if she did that before coming in the room to see me.
Describe the protocols Helen Kim used in your cycles at Northwestern Medicine and their degree of success.
I've done 2 IUIs with Dr. Kim. Both were 100 mg of Clomid with monitoring and Ovidrel trigger shot. My insurance doesn't cover fertility treatment, and since I'm older, with unexplained fertility, she advised 2 IUIs before moving on to IVF. I've only had the consult for IVF with her to date.
Describe your experience with the nursing staff.
The nurses are GREAT! They are the ones you communicate with the most, so they are really responsive and easy to talk to and very understanding.
Describe your experience with Northwestern Medicine.
Northwestern sees a lot of patients. A lot of people will mention the "cattle call" feel of it. I didn't feel that way. As someone with an office job, I appreciated the early monitoring hours for ultrasounds and blood work. And they really get you in and out as quickly as possible. The waits aren't long at all, even on the weekends. And that they do that 7 days a week. The receptionists are always really friendly. The clinic itself is good.
Describe the costs associated with your care under Helen Kim at Northwestern Medicine.
My insurance doesn't cover anything, so it's all out of pocket. They will bill insurance, but most is not covered. IUIs are $700. The self-pay for IVF is $10,000, which doesn't include meds and PGS testing. They are very upfront on all the costs when you meet with the financial consultant.
Describe Helen Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
In my consult, she's told me about multiple transfer vs. single and has told me the risks and the odds, based on my age.
What specific things went wrong at Northwestern Medicine?
  • Lost paperwork
  • Failed to inform you of changes in protocol
7
Doctor
Helen Kim
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Treatment
5 IUI
Diagnosis
Anovulation, PCOS
10
10
I did not see Dr Jain too often, just twice. Once for initial fertility consult when be advised us his plan for IUI before IVF. We met again for an IVF consultation.i thought he was quite thorough and provided hope for our case ... We started with provera to induce a period as I have anonvary (spelling?) Cycles. ... I have not started IVF yet but Dr Jain informed me of the risk of OHSS
Good online portal [at Northwestern Medicine] for payment and communication. It would be nice if we could have me,my partner on the same communication threads but it is only set up for one patient and the nurse or doctor. It is quite popular so there could be a wait. Getting an appt can take a while. Parking rates add up when you have to go to the clinic several times a month
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Race
Other
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Anovulation, PCOS
10
10
How was your experience with Tarun Jain at Northwestern Medicine?
I did not see Dr Jain too often, just twice. Once for initial fertility consult when be advised us his plan for IUI before IVF. We met again for an IVF consultation.i thought he was quite thorough and provided hope for our case
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Medicine?
Most likely will be interacting with the nurses more
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Medicine?
The receptionist, nurses, and Dr Jain knew my name and were friendly. They took their time to answer all my questions
Describe the protocols Tarun Jain used in your cycles at Northwestern Medicine and their degree of success.
We started with provera to induce a period as I have anonvary (spelling?) Cycles. Once my cycle started I would come in for a baseline ultrasound to check if there were any cysts or abnormalities. If all was cleared, I would take clomid for 5 days and come back for a mid cycle ultrasound to get blood work done. If estrogen levels and follicle size were mature, I would be instructed to do an ovidrel shot before coming into doing an IUI cycle. I have not started IVF yet but Dr Jain informed me of the risk of OHSS
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: alexa)
I saw multiple nurses for baseline ultrasound, mid cycle ultrasound, blood draws, and IUI procedures, however, nurse Alexa was the main communicator. I did not encounter anyone I felt uncomfortable with.
Describe your experience with Northwestern Medicine.
Good online portal for payment and communication. It would be nice if we could have me,my partner on the same communication threads but it is only set up for one patient and the nurse or doctor. It is quite popular so there could be a wait. Getting an appt can take a while. Parking rates add up when you have to go to the clinic several times a month.
Describe the costs associated with your care under Tarun Jain at Northwestern Medicine.
With insurance, each IUI cycle was about $600. Ovidrel injection is $92 each x 5 attempts. IVF meds were $2,000 after insurance. The IVF procedure would cost about $5,000.
Describe Tarun Jain's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
None
10
Doctor
Tarun Jain
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Male Factor
8
8
Dr. Feinberg is really caring and delivers all news compassionately. ... While I do like Dr. Feinberg a lot, I dont love that I never see her during active treatment [NWM]. ... For our second cycle, I went on a low carb diet for 3 months prior to stimming. I also started taking 600mg CoQ10 daily. My husband had a TESE procedure so that we could use sperm with less DNA fragmentation and stress to fertilize our eggs. I also added in HGH.
Strengths: part of top rated hospital [Northwestern Medicine]; all doctors we have worked with have seemed very knowledgeable in the field Weaknesses: Because this is such a coveted clinic, however, you do sometimes feel like a number - especially during early morning monitoring appointments. ... If you live a little further away from the clinic in the city there are satellite clinics in the suburbs that take appointments for monitoring.
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor
8
8
How was your experience with Eve Feinberg at Northwestern Medicine?
While I do like Dr. Feinberg a lot, I dont love that I never see her during active treatment. I know the clinic is quite large and it would be impossible for her to see me every visit. But I never saw her during actual treatment.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Medicine?
Be prepared to not see her during treatment. Though if you ask for an email to be forwarded directly to her, she responds promptly.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Medicine?
Dr. Feinberg is really caring and delivers all news compassionately.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Medicine and their degree of success.
For our second cycle, I went on a low carb diet for 3 months prior to stimming. I also started taking 600mg CoQ10 daily. My husband had a TESE procedure so that we could use sperm with less DNA fragmentation and stress to fertilize our eggs. I also added in HGH.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Claire S.)
I switched nurses between my two cycles because I did not have a good rapport with my first nurse. I asked to be switched to Claire because I had previous communication with her and felt she was more compassionate. You don't necessarily always hear from your primary nurse but they are usually the ones to deliver any important instruction or news.
Describe your experience with Northwestern Medicine.
Strengths: part of top rated hospital; all doctors we have worked with have seemed very knowledgeable in the field Weaknesses: Because this is such a coveted clinic, however, you do sometimes feel like a number - especially during early morning monitoring appointments.
Describe your experience with your monitoring appointments at Northwestern Medicine.
If you live a little further away from the clinic in the city there are satellite clinics in the suburbs that take appointments for monitoring.
Describe the costs associated with your care under Eve Feinberg at Northwestern Medicine.
Costs are on par with national averages
What specific things went wrong at Northwestern Medicine?
  • Provided conflicting information
8
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
38
Treated
2019
Success with this Doc
?
Treatment
3 IUI, Donor Sperm
Diagnosis
9
9
I sought RE treatment as I am trying to become pregnant without the involvement of a male partner, by using donor sperm. ... Dr. Jain is very personable. I felt comfortable meeting him and enjoyed our discussions. He seemed to understand my goals and was very open to helping me as a single mother by choice. ... He is open to trying different medications if you have concerns about any he recommends.
My only real complaint is that they [Northwestern Medicine] continue to send my prescription to the wrong pharmacy, even though I have asked for them to update their records 3 times. Other than that, the check in staff, lab staff, and financial coordinators are all very friendly. ... All 3 of my IUIs have been performed by the nursing staff. They have handled them professionally and with my comfort in mind.
Age
38
Treated
2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, Donor Sperm
Diagnosis
9
9
How was your experience with Tarun Jain at Northwestern Medicine?
Dr. Jain is very personable. I felt comfortable meeting him and enjoyed our discussions. He seemed to understand my goals and was very open to helping me as a single mother by choice. I was a bit disappointed that he did not seem to review the very lengthy intake paperwork I had to complete before my first appointment. Not sure why patients are made to complete it if it will not be reviewed by their doctor.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Medicine?
Make sure you know your goals and what you would like your treatment to look like. He is open to trying different medications if you have concerns about any he recommends. Be prepared with questions as he does not volunteer much information unless you bring it up.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Medicine?
I had two appointments with Dr. Jain, my initial consultation and a follow up to set my treatment plan based on test results. My in person meetings with Dr. Jain have been great. He is very personable. Since my 2nd visit, I have only had contact with the nursing staff and have not had any communication with Dr. Jain. I assume I could request appointments with him, but since I am paying out of pocket for my treatment and each visit with him is $400+, I am content to give a few more IUIs a try before discussing next steps.
Describe the protocols Tarun Jain used in your cycles at Northwestern Medicine and their degree of success.
I have no known fertility problems, other than those common for a women in her mid 30s. I sought RE treatment as I am trying to become pregnant without the involvement of a male partner, by using donor sperm. He recommended medicated IUIs (low doses of Clomid/Letrozole at same time and Ovidrel trigger shot to time the IUI better). I asked to skip the Clomid initially due to my concerns about the side effects, but we did add it back into my treatment plan for IUI #3. My first two IUIs resulted in negative pregnancy tests and I am currently in the TWW for IUI #3. I was a bit disappointed to find out he had me trigger with my first IUI when my follicle was quite small still (18mm) and my lining was very thin as it felt like we probably had the timing off for that one. Since then, I've been more proactive in my care and have pushed back when I felt the timing wasn't right.
Describe your experience with the nursing staff.
I've worked with several different nurses on Dr. Jain's team. Some have been great, taking time to get to know the details of why I am seeking treatment and being very responsive to any questions I had (all questions are communicated through MyChart messaging system). One of the nurses was much slower to respond (it seemed like she would wait until the end of the day to review/respond to messages) or would forget to upload my labs to the patient portal unless I sent a request for the results. She also always included language about my partner in her communications, even though she would know I was seeking treatment on my own if she took the time to review my records. All 3 of my IUIs have been performed by the nursing staff. They have handled them professionally and with my comfort in mind.
Describe your experience with Northwestern Medicine.
My only real complaint is that they continue to send my prescription to the wrong pharmacy, even though I have asked for them to update their records 3 times. Other than that, the check in staff, lab staff, and financial coordinators are all very friendly. The clinic space is very nice, with views out to Lake Michigan and beverages and snacks available, if needed. They have a main waiting area and a smaller waiting area for those who are having procedures that day. The smaller waiting area can be a bit cramped and could do with some additional seating. I also think it is kind of odd that the embryology lab never shows me the donor sperm vials. I write down the number of the donor on a form when I arrive and then just have to trust that that is the vial they are thawing. I would feel more comfortable if I saw the actual vial at the time they being the thaw.
Describe the costs associated with your care under Tarun Jain at Northwestern Medicine.
The clinic costs for each IUI were about $1,200 each cycle ($315/monitoring visit x 2 visits, $584 for each IUI). Medications were an additional $120 per visit, with the Ovidrel shot being available for $92 at the hospital pharmacy. My insurance did not cover any of the costs.
9
Doctor
Tarun Jain
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
8
Age
34
Treated
2019
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Unexplained
7
8
Dr. Kim has a kind demeanor, and is very straightforward with facts and statistics. ... View Dr. Kim as a problem solver who will analyze your journey and try to help you with next steps. ... She was upfront about the benefits and drawbacks of trying IUI, and answered all of my questions. I felt like she listened to me, and cared about trying to help us get pregnant. I personally appreciate a scientific approach, which she is how she speaks. ...
Strengths: Well respected hospital/university [Northwestern Medicine], staff is very knowledgeable, efficient office practices. Weaknesses: Not super personal - your doctor is there to oversee your progress, but there's not much face-to-face with them. ... The nursing staff is all very nice and were quick to answer any questions I had via the online portal.
Age
34
Treated
2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
7
8
How was your experience with Helen Kim at Northwestern Medicine?
Dr. Kim has a kind demeanor, and is very straightforward with facts and statistics. She was upfront about the benefits and drawbacks of trying IUI, and answered all of my questions. I felt like she listened to me, and cared about trying to help us get pregnant. I personally appreciate a scientific approach, which she is how she speaks.
What's one piece of advice would you give a prospective patient of Helen Kim at Northwestern Medicine?
Make sure you have thought through your fertility journey ahead of time because she will ask you a lot of questions (i.e. timing, OPKs, tests you've had, history, etc). View Dr. Kim as a problem solver who will analyze your journey and try to help you with next steps.
During treatment, were you treated like a number or a human with Helen Kim at Northwestern Medicine?
Dr. Kim's consultation with myself and my husband was very thorough and rooted in facts, which I appreciate. She has a kind manner, but is very straightforward about the science behind fertility. I have only tried one cycle of IUI with Dr. Kim, and the only time I've seen her was at my consultation. I understand that this is how Northwestern's clinic works, but it does make the overall experience less personal.
Describe the protocols Helen Kim used in your cycles at Northwestern Medicine and their degree of success.
My husband and I had a complete fertility work-up (HSG, bloodwork, ultrasound, SA, etc) and were diagnosed with unexplained infertility. Dr. Kim recommended a few cycles of medicated IUI. She said it could help with some problem they haven't been able to identify. She let us know it had about a 9% success rate per cycle, but on our own we likely only had 3% chance per cycle. I took Clomid (50 mg) for 5 days with monitoring. When I had a follicle large enough (mine was 23 mm) I took an HCG trigger shot, and did an IUI 36 hours later. My husband produced a sample of 11 million post-wash, which is considered great. Unfortunately, my IUI was unsuccessful.
Describe your experience with the nursing staff.
The nursing staff is all very nice and were quick to answer any questions I had via the online portal. A nurse performed the IUI. She was very thorough in making sure I checked over the info on the sample and explained my husband's pre- and post-wash numbers to us. She was very kind and explained every step of the process as she was doing it.
Describe your experience with Northwestern Medicine.
Strengths: Well respected hospital/university, staff is very knowledgeable, efficient office practices. Weaknesses: Not super personal - your doctor is there to oversee your progress, but there's not much face-to-face with them.
Describe the costs associated with your care under Helen Kim at Northwestern Medicine.
My insurance covers fertility treatments. I had already met my deductible going through my fertility testing. For the IUI I paid approximately $40, labs about $30, Clomid was $10, HCG shot (generic) was $30.
7
Doctor
Helen Kim
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
7
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
No
Treatment
6 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
7
7
Dr. Jain is a kind and compassionate RE. ... That said, I am a poor responder and have done 6 cycles with Dr. Jain. Other than the first 2 cycles, I have suggested all protocols and potential new ideas to try. While I wish he would have been more proactive in that respect, he was completely open to my suggestions and allowed me to try everything I wanted to without hesitation.
They [Northwestern Medicine] tend to be conservative in their protocols although I know some doctors are more progressive. I’m not certain that their lab is top notch and using the most up-to-date methods. ... Dana is an absolutely wonderful nurse. She always responded quickly and thoughtfully to my messages. ... I’ve had varying experiences with these other nurses, some of which gave me incorrect instructions for medications, so always be sure to double check everything.
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
7
7
How was your experience with Tarun Jain at Northwestern Medicine?
Dr. Jain is a kind and compassionate RE. He’s written a book about infertility and it’s clear he truly cares for his patients and their well-being. That said, I am a poor responder and have done 6 cycles with Dr. Jain. Other than the first 2 cycles, I have suggested all protocols and potential new ideas to try. While I wish he would have been more proactive in that respect, he was completely open to my suggestions and allowed me to try everything I wanted to without hesitation. Of my 6 retrievals, Dr. Jain only performed 1 of them. I never saw him during stims either but he was also available for a call if I requested it (and I was never charged for them). Overall, I think Dr. Jain is a great RE.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Medicine?
Be sure to do your own research and advocate for any protocols or medicines you think may be beneficial. Northwestern appears to be pretty conservative in their practice.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Medicine?
Dr. Jain is very kind. He is soft-spoken but it’s clear that he truly cares for his patients. I had a scare during one of my cycles were I was bleeding very heavily. Dr. Jain saw me right away the next morning, took my concerns seriously and acknowledged how scary the experience was even though it ended up not being a big deal.
Describe the protocols Tarun Jain used in your cycles at Northwestern Medicine and their degree of success.
Antagonist - first 4 cycles, mostly diagnostic but I think this is the standard protocol they use for all patients. Microdose lupron - it was my suggestion to make this change For the last 2 cycles because I knew regular antagonist was not working for me.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Dana)
Dana is an absolutely wonderful nurse. She always responded quickly and thoughtfully to my messages. She was compassionate and kind and did her best to alleviate my concerns. Other nurses assigned to Dr. Jain sometimes also fill in when Dana is not in. I’ve had varying experiences with these other nurses, some of which gave me incorrect instructions for medications, so always be sure to double check everything. In general, the nurses respond very quickly to all messages.
Describe your experience with Northwestern Medicine.
Northwestern is a pretty well-oiled machine at this point. It can be a bit of a cattle call for monitoring but they keep things moving and generally don’t have any issues. They tend to be conservative in their protocols although I know some doctors are more progressive. I’m not certain that their lab is top notch and using the most up-to-date methods.
Describe Tarun Jain's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
Northwestern follows SART guidelines in this regard.
What specific things went wrong at Northwestern Medicine?
  • Provided conflicting information
  • Failed to convey critical information
7
Doctor
Tarun Jain
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
40
Treated
2019
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
9
Dr. Kim was honest and candid about our options. She explained the results of our infertility evaluation in detail. When IUI did not work and we decided to go forward with IVF, she spent a large amount of time answering all our questions and reviewing the steps, risks in detail. ... The only thing that made me unsettled (and perhaps this is a reflection of my current stress/anxiety as we are still undergoing fertility treatment) is that I felt that we should have discussed IVF as a more serious option earlier when I had a better chance of success (I.e. was younger). Even though it was a span of a year, I felt that my chances of fertility success declined over that period based on my repeat testing/evaluations and that doing IUI first was a waste of time.
Some of the US techs [At Northwestern Medicine] are more detail-oriented than others. Monitoring hours are early in AM which is helpful. There is still quite a wait for getting procedures done even if you show up on time--my IUIs typically went an actual 2 hours later than the set appointment time (even if you take into account the 45 minute sperm processing time).
Age
40
Treated
2019
Success with this Doc
?
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
9
How was your experience with Helen Kim at Northwestern Medicine?
Dr. Kim was honest and candid about our options. She explained the results of our infertility evaluation in detail. When IUI did not work and we decided to go forward with IVF, she spent a large amount of time answering all our questions and reviewing the steps, risks in detail. She was very knowledgeable, drawing from medical literature/data, and transparent about our options and chances. The only thing that made me unsettled (and perhaps this is a reflection of my current stress/anxiety as we are still undergoing fertility treatment) is that I felt that we should have discussed IVF as a more serious option earlier when I had a better chance of success (I.e. was younger). Even though it was a span of a year, I felt that my chances of fertility success declined over that period based on my repeat testing/evaluations and that doing IUI first was a waste of time.
What's one piece of advice would you give a prospective patient of Helen Kim at Northwestern Medicine?
Don't be afraid to voice your concerns and opinions up front.
During treatment, were you treated like a number or a human with Helen Kim at Northwestern Medicine?
Dr. Kim candidly talked me through options, even when those changed given my results from various treatments. She looked through my testing and explained the various options in detail.
Describe the protocols Helen Kim used in your cycles at Northwestern Medicine and their degree of success.
For my IUIs, we used 100 mg of Clomid for 5 days, triggered with Ovidrel. I did produce 2 follicles each time. For my first IVF cycle, we started with Follistim at 300 mg and Menopur at 75 units for 3 days which is the standard start IVF regimen for the clinic from what I understand. I was then increased to Menopur 150 units along with the same dose of Follistim for 5 days. Despite the increase, my cycle ended up getting converted to IUI because of poor response (only 2 follicles).
Describe your experience with the nursing staff.
Excellent nurses all around. Responsive to messages, detailed, helpful. Some had more difficulty with my IUI than others, but they sought out help.
Describe your experience with Northwestern Medicine.
Clinic is a beautiful space, comfortable, efficient. Some of the US techs are more detail-oriented than others. Monitoring hours are early in AM which is helpful. There is still quite a wait for getting procedures done even if you show up on time--my IUIs typically went an actual 2 hours later than the set appointment time (even if you take into account the 45 minute sperm processing time).
Describe the costs associated with your care under Helen Kim at Northwestern Medicine.
I have fertility benefits which covered my IUIs and medications thus far. I do have a copay for labs, US, office visits which have equaled out to about $500-$800 thus far.
Describe Helen Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
We have yet to make it to transfer. But our plan is for PGS testing and transfer of 1 embryo.
8
Doctor
Helen Kim
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

1
3
Age
32 - 34
Treated
2017 - 2019
Success with this Doc
No
Treatment
3 IVF
Diagnosis
1
3
I had 3 retrievals at the clinic - 2 were conducted by Dr. Robins and one was by another doctor...is straightforward and gave me his cell number which I appreciated. However, I still found it difficult to get in touch with him and trying to contact him through the nurses or MyChart was pointless. He is not warm or compassionate. Can be a little bit patronizing...I used Ovidrel to trigger for my first retrieval and got overstimulated, which was awful. 12 embryos retrieved. For the 2nd retrieval, same stim meds, but with Lupron trigger. I think I had 10 retrieved (can’t remember exactly). For the 3rd retrieval, I used an estrogen priming protocol the the same stim meds with a Lupron trigger. I think I had 11 retrieved (can’t remember). Ended up with 2-3 per retrieval after Day 5-6 that ended up being froze
I don’t recommend NW to friends. I think they are good at their protocols and their system works for many women. But unfortunately, if you have a unique issue, they don’t have a way to deal with you outside of their system. This is due to your primary doctor not being the one to consistently make the decisions for your care. They rotate around each day and it became very clear that other docs besides mine didn’t know what was going on with me. Be prepared for advocate for yourself.
Age
32 - 34
Treated
2017 - 2019
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
1st of 4 Docs
Treatment
3 IVF
Diagnosis
1
3
How was your experience with Jared Robins at Northwestern Medicine?
Dr. Robins is straightforward and gave me his cell number which I appreciated. However, I still found it difficult to get in touch with him and trying to contact him through the nurses or MyChart was pointless. He is not warm or compassionate. Can be a little bit patronizing.
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Medicine?
Don’t use him if you need comforting care.
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Medicine?
The clinic is very much like a cattle call- the sheer volume of patients moving through their office each day is staggering. My care was managed by whoever was on call that day.
Describe the protocols Jared Robins used in your cycles at Northwestern Medicine and their degree of success.
I had 3 retrievals at the clinic - 2 were conducted by Dr. Robins and one was by another doctor. The protocol for my first 2 retrievals was Follistim/Menopur/Ganirelix. I used Ovidrel to trigger for my first retrieval and got overstimulated, which was awful. 12 embryos retrieved. For the 2nd retrieval, same stim meds, but with Lupron trigger. I think I had 10 retrieved (can’t remember exactly). For the 3rd retrieval, I used an estrogen priming protocol the the same stim meds with a Lupron trigger. I think I had 11 retrieved (can’t remember). Ended up with 2-3 per retrieval after Day 5-6 that ended up being frozen for PGS/PGD testing. Only had 3 transferable after testing.
Describe your experience with the nursing staff.
90% of my contact with the nurses was through MyChart where my questions would get answered by whomever was there at the time. I could never tell if they were sharing notes. Consistency of care is a major problem. Some nurses are kind, some are helpful, some are neither.
Describe your experience with Northwestern Medicine.
I don’t recommend NW to friends. I think they are good at their protocols and their system works for many women. But unfortunately, if you have a unique issue, they don’t have a way to deal with you outside of their system. This is due to your primary doctor not being the one to consistently make the decisions for your care. They rotate around each day and it became very clear that other docs besides mine didn’t know what was going on with me. Be prepared for advocate for yourself. The on-call doc for my first retrieval mistakenly did not adjust my meds down correctly so I got overstimulated. And for my final retrieval, another doctor prescribed Ovidrel trigger even though I was close to overstimulating again. This was resolved by me getting in the middle of my doctor and the other doctor on call to advocate for myself. Their financial counselors are kind of terrible- pay very close attention to your bills because they make mistakes on their billing. And they are a zero balance clinic so prepare yourself for ultimatums coming from nurses before being able to proceed with protocols.
Describe your experience with your monitoring appointments at Northwestern Medicine.
Monitoring occurs from 7-7:45 am and it is a cattle call.
Describe the costs associated with your care under Jared Robins at Northwestern Medicine.
have insurance coverage for some of it but paid $40 copay per visit (these REALLY add up), $895 per retrieval for cryopreservation, plus my coinsurance costs. Total of about $4,500 for 3 retrievals and 2 transfers spanning 2 calendar years. Not counting parking costs!
Describe Jared Robins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
They wouldn’t transfer more than one.
What specific things went wrong at Northwestern Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
1
Doctor
Jared Robins
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36
Treated
2019
Success with this Doc
14 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
10
10
[Dr. Eve Feinberg] personally called me or sent mychart messages every step of the way...is so good at explaining the process and what to expect. She did not make me feel silly for wanting to freeze my eggs at 25 for social reasons where many doctors might. She helped keep my mental and physical status intact during the process...is not only a professional, but she made me feel at peace during my process
nurses Kelsey and Rachel, Dr Angela Lawson, and the front desk staff [at Northwestern Medicine] were all wonderful and supportive. Everyone was so kind...When I had questions, no one ever made me feel dumb and took the time to explain what was happening...I enjoyed their IVF bootcamp and meeting with the psychologist to review the mental effects that IVF and egg freezing would have on me...Clean space, top floor of one of the newer buildings.
Age
36
Treated
2019
Success with this Doc
14 Eggs Frozen
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
10
10
How was your experience with Eve Feinberg at Northwestern Medicine?
Dr. Feinberg is so good at explaining the process and what to expect. She did not make me feel silly for wanting to freeze my eggs at 25 for social reasons where many doctors might. She helped keep my mental and physical status intact during the process
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Medicine?
You will be in great hands!
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Medicine?
Dr. Eve Feinberg is not only a professional, but she made me feel at peace during my process. I cannot remember all of the names of those who touched my care, but nurses Kelsey and Rachel, Dr Angela Lawson, and the front desk staff were all wonderful and supportive. Everyone was so kind. Dr. Feinberg personally called me or sent mychart messages every step of the way. When I had questions, no one ever made me feel dumb and took the time to explain what was happening.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Rachel and Kelsey and Dr. Lawson, Dr Pavon)
Very kind and communicative daily about next steps
Describe your experience with Northwestern Medicine.
Clean space, top floor of one of the newer buildings. Amazing view of the city and an environment that put you at ease through very nerve wrecking appointments. Free coffee and snakcks Very friendly receptionists. I enjoyed their IVF bootcamp and meeting with the psychologist to review the mental effects that IVF and egg freezing would have on me. The nurses were kind and explained every step and would always call me back quickly if I had a medication question. My Egg freezing went very smoothly and I had excellent and things went exactly as my primary doctor and nurses said that it would.
Describe your experience with your monitoring appointments at Northwestern Medicine.
First come first serve. If you got there super early it was in and out and a little longer but after a few visits I knew what to expect!
Describe the costs associated with your care under Eve Feinberg at Northwestern Medicine.
$5800 out of pocket for fees and meds that my insurance did not cover
10
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Verified

This patient has provided documentation of treatment at this clinic.

10
8
Age
42 - 44
Treated
2017 - 2019
Success with this Doc
?
Treatment
3 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids, Unexplained
10
8
I am a 43 year old intended mother who has been trying to have a baby for 6 years and has had 6 miscarriages, 5 of the 6 miscarriages were through trying naturally. We saw Dr. Feinberg for our last two IVF rounds using my own eggs. We are beginning IVF rounds with her using donor eggs. (We have done 8 rounds of infertility treatments to date, though only two have been with her.)
Northwestern FRM has done a fantastic job of building a kinder, gentler, more female patient-friendly medical team. And I'm grateful...is a large clinic and it is easy to feel lost there if you don't have a strong relationship with your Doctor. However, two things I think they do VERY well: require a Psychology consult with one of their in-house Psychologists before and after IVF rounds (we found it to be so incredibly helpful and Northwestern was the first clinic we worked with to suggest emotional support during treatment could be needed---yes, it was and is) and building a younger, more inclusive, heavily female, science-based, knowledgeable team of Doctors.
Age
42 - 44
Treated
2017 - 2019
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
5th of 5 Docs
Treatment
3 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids, Unexplained
10
8
How was your experience with Eve Feinberg at Northwestern Medicine?
I cannot say enough good things about our experience with Dr. Feinberg. She is exactly who I want and need in our corner while we fight to have our first child. I only wish we found her sooner. It would have made our first 6 rounds kinder and perhaps more successful.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Medicine?
Call her immediately.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Medicine?
Dr. Feinberg is so kind hearted, extremely knowledgeable, and has an excellent bedside manner. She remembered details about our personal lives, always called us by our preferred names/nicknames, and was the first Reproductive Endocrinologist to really explain to me what the process would be like and what I could expect---she has actually gone through infertility treatments herself, so she has personal experience. She is our first female Reproductive Endocrinologist and the only Reproductive Endocrinologist we've seen who did not boist or lead with ego. She was kind, extremely professional, and told us exactly what we needed to know to make educated decisions.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Medicine and their degree of success.
I am a 43 year old intended mother who has been trying to have a baby for 6 years and has had 6 miscarriages, 5 of the 6 miscarriages were through trying naturally. We saw Dr. Feinberg for our last two IVF rounds using my own eggs. We are beginning IVF rounds with her using donor eggs. (We have done 8 rounds of infertility treatments to date, though only two have been with her.)
Describe your experience with Northwestern Medicine.
I think being a patient of Dr. Feinberg's is enough of a reason to be a patient of Northwestern FRM. Northwestern is a large clinic and it is easy to feel lost there if you don't have a strong relationship with your Doctor. However, two things I think they do VERY well: require a Psychology consult with one of their in-house Psychologists before and after IVF rounds (we found it to be so incredibly helpful and Northwestern was the first clinic we worked with to suggest emotional support during treatment could be needed---yes, it was and is) and building a younger, more inclusive, heavily female, science-based, knowledgeable team of Doctors. I had one of their older, been there for a million years, male (now retired) Doctor perform our egg retrieval on our second IVF round. He walked past me, introduced himself to my husband, told him all about the procedure, and then walked out of the recovery room without acknowledging me while I sat on the table in a cap and gown waiting to go into surgery with him. The new Doctors do not operate in that archaic and disrespectful manner. Northwestern FRM has done a fantastic job of building a kinder, gentler, more female patient-friendly medical team. And I'm grateful.
Describe the costs associated with your care under Eve Feinberg at Northwestern Medicine.
Our insurance helped with the cost substantially.
10
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
2
Age
39 - 40
Treated
2018 - 2019
Success with this Doc
No
Treatment
8 IUI, 4 IVF, 4 Egg Freezing
Diagnosis
Other, Unexplained
0
2
I only saw dr. Bernardi two times in two years. I requested she be the one to do my transfer. She agreed. She was not the one who did my transfer. She went on maternity and there was no designated replacement...She was kind and caring when I interacted with her. Interaction was so little. I felt like I was in charge of my own treatment. I would suggest something via portal and a nurse would respond.
When I was getting methotrexate for ectopic only one nurse [at Norhtwestern Medicine] had empathy or kindness. The others it was all business...They [nurses] were always different. I never felt I worked with one or another. They always answered my questions via the portal but I never felt I was communicating with an actual person...I had one Dr. tell me I was miscarrying, and another tell me I wasn't. This went on for THREE WEEKS!!!!
Age
39 - 40
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
8 IUI, 4 IVF, 4 Egg Freezing
Diagnosis
Other, Unexplained
0
2
How was your experience with Lia Bernardi at Northwestern Medicine?
Lia Bernardi was always great in person and on the phone. I spoke with her a total of two times in two years. Once at the initial meeting, once on the phone after miscarriage. She was kind and caring when I interacted with her. Interaction was so little. I felt like I was in charge of my own treatment. I would suggest something via portal and a nurse would respond. Also I had to point out that my thyroid was high and only then did they put on meds for that. Nice person, not a great doctor/patient experience.
What's one piece of advice would you give a prospective patient of Lia Bernardi at Northwestern Medicine?
Look carefully at all tests and each patients results/past. Interact more with patient.
During treatment, were you treated like a number or a human with Lia Bernardi at Northwestern Medicine?
It is very much a fertility factory here. I only saw dr. Bernardi two times in two years. I requested she be the one to do my transfer. She agreed. She was not the one who did my transfer. She went on maternity and there was no designated replacement. When I was getting methotrexate for ectopic only one nurse had empathy or kindness. The others it was all business.
Describe the protocols Lia Bernardi used in your cycles at Northwestern Medicine and their degree of success.
Went for FET with an embryo from an embryo retrieved at another clinic out of state. Wanted to transfer in state so found them. They transferred and it was not a success. I requested Dr. Bernardi be the one to transfer- she agreed. The dr. that showed up at the transfer was NOT Dr. Bernardi and at that point I had no choice but to do the transfer as the embryo was thawed. It failed. Then we went to IUI as I had previously gotten pregnant with iui. First stimmed iui I became pregnant. I then was shuffled between two dr.'s as Dr. Bernardi went on maternity. The pregnancy was ectopic. Given methotrexate (3x) to dissolve pregnancy. Also had an empty sac. This was expelled and I ended up being admitted to ER for excessive bleeding. Horrible times. A few months pass. We decide to do iui again. First iui failed. Second they stimmed me too hard and I feel the cycle should have been cancelled as I triggered on day 6. It failed, not surprised. This current cycle I am doing a natural cycle (I asked for this). We'll see. I am planning on going elsewhere after this cycle.
Describe your experience with the nursing staff.
They were always different. I never felt I worked with one or another. They always answered my questions via the portal but I never felt I was communicating with an actual person.
Describe your experience with Northwestern Medicine.
Strengths- they do a lot of procedures here and have the monitoring down. You will be with every other infertile woman in the city but it doesn't take too long. Weaknesses- not super compassionate, feels like a factory. Never felt they looked at ME- rather what normally works/is.
Describe the costs associated with your care under Lia Bernardi at Northwestern Medicine.
a lot for the fet. Each iui ends up being about 1700$
Describe Lia Bernardi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
Not applicable
What specific things went wrong at Northwestern Medicine?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Lia Bernardi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

2
0
Age
37
Treated
2019
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation
2
0
Dr. Feinberg has a policy of only transferring 1 embryo per transfer. ... She cowers behind her nursing staff [Northwestern Medicine] to deliver difficult news, instead of calling and talking to you directly. We made the mistake of waiting longer for an initial appointment so that we could see Dr. Feinberg, but she really wasn't terribly involved in our care. ... Your doctor will likely not do your egg retrieval or transfer. ... Standard IVF protocol
Very poor, inexperienced nursing staff with a lot of turnover. ... This is a very poorly run clinic [Northwestern Medicine]. ... [Monitoring appointments] It is a cattle call. Expect to spend 30 min to an hour waiting. ... the financial care coordinator called before I had even finished miscarrying to inform me about the costs of a frozen transfer. I found this to be in very poor taste. ... No one at the clinic actually cares about you as a person, or the emotional stress related to the process.
Age
37
Treated
2019
Success with this Doc
No
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation
2
0
How was your experience with Eve Feinberg at Northwestern Medicine?
Dr. Feinberg has a policy of only transferring 1 embryo per transfer. She says it is for the safety for mother and baby, but with Northwestern's cost of $5000 per frozen transfer, there is a financial incentive for you to fail so that she can make more money on subsequent transfers. She cowers behind her nursing staff to deliver difficult news, instead of calling and talking to you directly. We made the mistake of waiting longer for an initial appointment so that we could see Dr. Feinberg, but she really wasn't terribly involved in our care. I had a different doctor for both the egg retrieval and fresh transfer. All that waiting for her did was delay our ability to start treatment.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Medicine?
Don't wait to see her, because you really won't be seeing her. Take the first available appointment unless you feel like waiting another 6 months (or longer) to actually start treatment.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Medicine?
The clinic is a factory farm. You are not special. They don't care about you. You will have several nurses provide you information and several doctors will participate in your care. Your doctor will likely not do your egg retrieval or transfer. You will see who is on call that day.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Medicine and their degree of success.
Standard IVF protocol, with a month of estrogen priming to start. 5 day fresh transfer.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Claire)
Very poor, inexperienced nursing staff with a lot of turnover. They only communicate via email via mychart.
Describe your experience with Northwestern Medicine.
This is a very poorly run clinic. Expect to spend at least an hour in the waiting room for every early morning monitoring appointment...even if you come at the very beginning of the window. No one at the clinic actually cares about you as a person, or the emotional stress related to the process. If anything, they are predatory and will only increase the emotional stress of the experience. An example of this was that the financial care coordinator called before I had even finished miscarrying to inform me about the costs of a frozen transfer. I found this to be in very poor taste.
Describe your experience with your monitoring appointments at Northwestern Medicine.
It is a cattle call. Expect to spend 30 min to an hour waiting.
Describe the costs associated with your care under Eve Feinberg at Northwestern Medicine.
$10,000 for out of pocket IVF, plus additional costs for all medicines. $5,000 for frozen transfer
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
She will only do a single embryo transfer unless you have very unfavorable characteristics (ie advanced maternal age and poor embryo quality).
What specific things went wrong at Northwestern Medicine?
  • Lost appointments
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
2
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
7
Age
42
Treated
2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Uterine Fibroids
10
7
Dr L. Bernardi and her team were awesome! I have zero complaints!...is very warm, welcoming, comforting! I always felt comfortable picking her brain and discussing treatment plan. During my ivf treatment she was expecting. She asked if I was ok with her treating me while she was pregnant. That was very considerate of her. It didn't bother me at all, and of course I wanted her to continue treating me!
Registration, phlebotomy, ultrasound, etc., all are fast without being rushed and they all listen [at Northwestern Medicine]! I don't have any weaknesses to discuss at this time...She [nurse] dealt with my questions with a smile everytime. She is welcoming and makes you feel like you're talking to a friend instead of a healthcare provider. She's prompt in responding to any correspondence. She makes you feel as if you're her only client (compared to some of the horror stories at other facilities, she's a godsend). She's the absolute best!
Age
42
Treated
2018
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Uterine Fibroids
10
7
How was your experience with Lia Bernardi at Northwestern Medicine?
Dr Bernardi is very warm, welcoming, comforting! I always felt comfortable picking her brain and discussing treatment plan. During my ivf treatment she was expecting. She asked if I was ok with her treating me while she was pregnant. That was very considerate of her. It didn't bother me at all, and of course I wanted her to continue treating me!
What's one piece of advice would you give a prospective patient of Lia Bernardi at Northwestern Medicine?
Ask all the questions you like! She will answer them all without making you feel uncomfortable!
During treatment, were you treated like a number or a human with Lia Bernardi at Northwestern Medicine?
Dr L. Bernardi and her team were awesome! I have zero complaints! Every single person in that office is warm and welcoming! The view is also amazing and calming! I never felt like a number! I highly recommend her and her team! Very warm, welcoming, empathetic, and kind!
Describe the protocols Lia Bernardi used in your cycles at Northwestern Medicine and their degree of success.
We started with clomid, but that had an adverse effect on me. We stopped immediately! It had my vision like I was in the Matrix! We then moved on to Menopur, Gonal F, Ovidrel, and maybe another med(I forget). I can't recall the doses. We did weekly blood work, and Ultrasound.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Lauren T)
Lauren T RN was absolutely amazing! She dealt with my questions with a smile everytime. She is welcoming and makes you feel like you're talking to a friend instead of a healthcare provider. She's prompt in responding to any correspondence. She makes you feel as if you're her only client (compared to some of the horror stories at other facilities, she's a godsend). She's the absolute best!
Describe your experience with Northwestern Medicine.
This clinic is beautiful. It has wonderful views of lake Michigan. They are fast, and run like a well oiled machine, without making you feel like a number. They are great a accommodating you if you don't have an appointment (sometimes things come up and you really have to be seen immediately). Registration, phlebotomy, ultrasound, etc., all are fast without being rushed and they all listen! I don't have any weaknesses to discuss at this time.
Describe your experience with your monitoring appointments at Northwestern Medicine.
Ultrasound typically was done right after or before bloodwork. They put you on the schedule and you do it then. Never a long line/lengthy wait!
Describe the costs associated with your care under Lia Bernardi at Northwestern Medicine.
The cost was for procedures, clinic, were covered under the insurance had at that time. The meds were covered up to a percentage for the first cycle. All cycles after are out of pocket.
Describe Lia Bernardi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
N/A
10
Doctor
Lia Bernardi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
7
Age
37
Treated
2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Male Factor
9
7
She [Dr. Lia Bernardi] was very warm and kind in her in-person and email interactions. Sometimes it was hard to communicate directly with her via email (MyChart) because the nurses answer all the messages....She made a point to involve my husband in discussions as well, whereas a different doctor that we saw first nearly ignored him. She advocated on my behalf with my insurance company when they didn't want to cover IVF after 3 IUI cycles....She had recommended 50 mg Clomid from the start but I wanted to start with 25 mg and she was OK with that...
Strengths are that they [Northwestern] are an academic center, they are on the cutting edge of medical research and they follow all of the recommended SART guidelines. They do not promote any products or services that are not medically proven to work (i.e. no accupuncture, vitamins/supplements, fertility nutritionists, etc). In my opinion this is a good thing. They do have psychologists and the one I saw was great. Weaknesses are that they are super busy and sometimes you wait over an hour for ultrasound/labs during morning monitoring hours (it is first come first serve). Also sometimes you have to wait on hold for 5 min when you call. Due to the volume of patients it can definitely feel like a "factory."
Age
37
Treated
2018
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Male Factor
9
7
How was your experience with Lia Bernardi at Northwestern Medicine?
She is a warm, compassionate doctor. She does a good job balancing my own wishes/priorities with her medical judgement. She patiently answered all of my questions (and I had A LOT of questions!) She made a point to involve my husband in discussions as well, whereas a different doctor that we saw first nearly ignored him. She advocated on my behalf with my insurance company when they didn't want to cover IVF after 3 IUI cycles.
What's one piece of advice would you give a prospective patient of Lia Bernardi at Northwestern Medicine?
Do your reading in advance and come prepared with a list of questions.
During treatment, were you treated like a number or a human with Lia Bernardi at Northwestern Medicine?
She was very warm and kind in her in-person and email interactions. Sometimes it was hard to communicate directly with her via email (MyChart) because the nurses answer all the messages.
Describe the protocols Lia Bernardi used in your cycles at Northwestern Medicine and their degree of success.
25 mg Clomid x 5 days for 1st and 2nd IUIs. I produced 2 mature follicles the 1st time and 1 the second time. 50 mg Clomid x 5 days for 3rd IUI-- still only produced 1 mature follicle, pregnancy results pending (too soon to test). She decided that it I am not pregnant, next time I should come in sooner for baseline testing (day 3 instead of day 5) so I can start Clomid earlier in hopes of producing 2 follicles. She had recommended 50 mg Clomid from the start but I wanted to start with 25 mg and she was OK with that.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Jamie)
Very prompt responses to MyChart messages and very detailed instructions provided. She performed one of my IUIs and she explained the procedure step-by-step. When I requested that she communicate directly with my doctor to answer a question, she did so and got back to me quickly.
Describe your experience with Northwestern Medicine.
Strengths are that they are an academic center, they are on the cutting edge of medical research and they follow all of the recommended SART guidelines. They do not promote any products or services that are not medically proven to work (i.e. no accupuncture, vitamins/supplements, fertility nutritionists, etc). In my opinion this is a good thing. They do have psychologists and the one I saw was great. Weaknesses are that they are super busy and sometimes you wait over an hour for ultrasound/labs during morning monitoring hours (it is first come first serve). Also sometimes you have to wait on hold for 5 min when you call. Due to the volume of patients it can definitely feel like a "factory." You need to be somewhat savvy about your own medical care and ask questions if something doesn't seem right. There is not a lot of "hand-holding"-- you need to fend for yourself.
Describe the costs associated with your care under Lia Bernardi at Northwestern Medicine.
With my insurance, office visits had a $50 copay. IUI was covered by my insurance.
What specific things went wrong at Northwestern Medicine?
  • Failed to call with results
9
Doctor
Lia Bernardi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
39
Treated
2018
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
Poor Egg Quality, Other, Unexplained
10
9
She [Dr. Eve Feinberg] is really open and honest, explaining her thinking at each step. She has also been deeply caring when things have been difficult or unexpected. I have real trust that she knows what she’s doing and wants the best outcomes for us, not just for herself. She shares stories of other patients (anonymously of course!) in a way that helps us keep things in perspective
[Monitoring hours at Northwestern Medicine are] different for Highland Park and downtown. Downtown is a lot of people waiting to be called, and I would expect to be there for at least an hour if not more. Highland Park is a set appointment time and moves very quickly - in and out in half an hour...Our IUI self-pay package cost $709 Our IVF with PGD (FET) cost $12,000 + meds cost of ~$6000 + genetic testing with Natera $6400
Age
39
Treated
2018
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Poor Egg Quality, Other, Unexplained
10
9
How was your experience with Eve Feinberg at Northwestern Medicine?
She is really open and honest, explaining her thinking at each step. She has also been deeply caring when things have been difficult or unexpected. I have real trust that she knows what she’s doing and wants the best outcomes for us, not just for herself. She shares stories of other patients (anonymously of course!) in a way that helps us keep things in perspective
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Medicine?
It is a long wait to get an appointment, but worth it! Also, she has 2 offices, downtown and Highland Park. The HP office is lower key - less crowded and more time with her.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Medicine?
She is kind, forthright, caring
Describe the protocols Eve Feinberg used in your cycles at Northwestern Medicine and their degree of success.
We started with IUI since I had previously had a successful pregnancy and 1 miscarriage. I produced 1 follicle on clomid the first round and then she increased my dosage for another round, when I produced 2 follicles and became pregnant. Unfortunately genetic testing revealed a chromosomal abnormality and we had to terminate the pregnancy. Meanwhile we had also received information from our genetic screening that we are both carriers for a genetic disease. Dr Feinberg suggested changing course and we are currently doing IVF with ICSI and PGD. We did stimulation with 300 units of Gonal-F (increased to 375) and 75 units of Menopur (increased to 150), with Cetrotide and an Ovidrel trigger. This produced 13 follicles, 7 mature, 4 fertilized, 2 made it to blastocyst. Dr Feinberg told us she will adjust if future cycles are necessary since these were not the results she had hoped for. She explained her choices were based on my previous ability to conceive.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Leah and Kelsey)
The nurses have been very responsive on my chart (online patient portal) and wonderful in person
Describe your experience with Northwestern Medicine.
This is fine, not great. There is some difficulty with communication between the two offices, though most patients just go to one. It can take a long time to get through to someone and get a call back since it is such a busy practice. For monitoring, waits are long.
Describe your experience with your monitoring appointments at Northwestern Medicine.
This is different for Highland Park and downtown. Downtown is a lot of people waiting to be called, and I would expect to be there for at least an hour if not more. Highland Park is a set appointment time and moves very quickly - in and out in half an hour.
Describe the costs associated with your care under Eve Feinberg at Northwestern Medicine.
Our IUI self-pay package cost $709 Our IVF with PGD (FET) cost $12,000 + meds cost of ~$6000 + genetic testing with Natera $6400
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
Dr Feinberg told us she does single embryo transfer and we are happy with this as we do not want multiples.
What specific things went wrong at Northwestern Medicine?
  • Failed to call in prescriptions to pharmacy
10
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

1
5
Age
33
Treated
2018
Success with this Doc
?
Treatment
1 IUI, 1 IVF
Diagnosis
1
5
When we first went for our consultation with Dr. Bernardi, she seemed incredibly friendly and knowledgable and like she would be a good doctor to work with. When it was time to start our cycle though I didn't hear from her at all, working only with nurses. When I requested for her to call, she elected instead to send me a message a day later informing me she was going on maternity leave and good luck. So essentially, she did not tell me she was going on maternity leave until the last moment, when she certainly could have told me sooner and made alternative arrangements for my care.
The nurses [at Northwestern Medicine] were extremely responsive, friendly, and easy to communicate with...The biggest thing I wish I had known before I started with this clinic was that doctors aren't actual present for any cycle ultrasounds. All ultrasounds leading up to a transfer are done by staff. This was different from the level of care I had at my previous clinic and therefore was unexpected for me. Overall, Northwestern is fast and efficient, but I felt the staff as a whole could be a little friendlier. I had issues contacting the financial coordinators and getting my embryos transferred from my previous clinic.
Age
33
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Graphic Designer
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
1
5
How was your experience with Lia Bernardi at Northwestern Medicine?
When we first went for our consultation with Dr. Bernardi, she seemed incredibly friendly and knowledgable and like she would be a good doctor to work with. When it was time to start our cycle though I didn't hear from her at all, working only with nurses. When I requested for her to call, she elected instead to send me a message a day later informing me she was going on maternity leave and good luck. So essentially, she did not tell me she was going on maternity leave until the last moment, when she certainly could have told me sooner and made alternative arrangements for my care. In addition, she could not take the time to speak with me over the phone and discuss certain procedures and answer my questions. It was very disappointing.
What's one piece of advice would you give a prospective patient of Lia Bernardi at Northwestern Medicine?
Ask a lot of questions and be persistent if you actually want to speak on the phone with her. Although ultimately I would recommend a different doctor at Northwestern.
During treatment, were you treated like a number or a human with Lia Bernardi at Northwestern Medicine?
I received no personalized care or consideration from Dr. Bernardi. I genuinely felt that my cycle did not matter to her.
Describe the protocols Lia Bernardi used in your cycles at Northwestern Medicine and their degree of success.
We used oral estrogen tablets, injectable progesterone, and progesterone suppositories.
Describe your experience with the nursing staff.
The nurses were extremely responsive, friendly, and easy to communicate with.
Describe your experience with Northwestern Medicine.
The biggest thing I wish I had known before I started with this clinic was that doctors aren't actual present for any cycle ultrasounds. All ultrasounds leading up to a transfer are done by staff. This was different from the level of care I had at my previous clinic and therefore was unexpected for me. Overall, Northwestern is fast and efficient, but I felt the staff as a whole could be a little friendlier. I had issues contacting the financial coordinators and getting my embryos transferred from my previous clinic.
Describe the costs associated with your care under Lia Bernardi at Northwestern Medicine.
$5,000 for an embryo transfer, plus the cost of medication, plus copay expenses for workup appointments.
Describe Lia Bernardi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
When we had our initial consultation and I told her in our last cycle we had only done a single embryo, she asked why and thought we could do two embryos. That was the extent of her comments or explanation about the subject.
1
Doctor
Lia Bernardi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
10
Dr Feinberg is wonderful. She is so warm and caring with a great bedside manner. I feel like I really matter to her as a patient and she hears my concerns....I was happy that Dr Feinberg changed my protocol from my last retrieval with a different clinic. I was on less medications and in return I felt better physically and mentally. I also found it refreshing that she suggested a day 3 transfer instead of what I have done in the past, a day 5
it was very easy to get an appointment They [Northwestern Med] were very accommodating to my schedule. I always feel like I was walking into a spa instead of walking in to a doctor's office. It is so tranquil and peaceful. The front desk receptionists are wonderful, especially Laurel at the Highland Park office!...I was told that a specific diagnosis code would be used to bill my insurance. When the claims started coming through, they were all denied because the clinic used a different code than what they told me they were going to use.
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
10
How was your experience with Eve Feinberg at Northwestern Medicine?
Even though our first round of IVF with Dr Feinberg failed, we still trust her and the process and will not give up. We felt so well taken care of by her. She answers all my questions no matter how silly they may seem. When we talk to her, we feel as if she is more of a friend than a doctor.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Medicine?
She is determined to get you pregnant and will not give up!
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Medicine?
Dr Feinberg is wonderful. She is so warm and caring with a great bedside manner. I feel like I really matter to her as a patient and she hears my concerns.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Medicine and their degree of success.
I was happy that Dr Feinberg changed my protocol from my last retrieval with a different clinic. I was on less medications and in return I felt better physically and mentally. I also found it refreshing that she suggested a day 3 transfer instead of what I have done in the past, a day 5 and explained to us the reason she would transfer two instead of one. I liked how she mixed it up because we were afraid of doing the same thing as previous cycles and expecting different results.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Laura Weppler)
Laura was very good about always getting back to me within an hour or two of me sending an email. She was very clear in her instructions and always follows through.
Describe your experience with Northwestern Medicine.
Unlike the other clinics I have been to, it was very easy to get an appointment They were very accommodating to my schedule. I always feel like I was walking into a spa instead of walking in to a doctor's office. It is so tranquil and peaceful. The front desk receptionists are wonderful, especially Laurel at the Highland Park office!
Describe the costs associated with your care under Eve Feinberg at Northwestern Medicine.
Compared to other clinics, the costs with Dr Feinberg were significantly lower. They really want to make it affordable to everyone as they know it doesn't always work on the first try and you might have to do more than one round. My insurance has an infertility max that had already been met, so we knew we were going to be self pay. We were pleasantly surprised that the financial advisor said our blood tests and ultrasounds would be covered, as well as some of the drugs, so we went with the lower priced package.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
She said if it was her, she would transfer 2 but still gave us the choice to make on our own. We valued her advice and transferred two.
What specific things went wrong at Northwestern Medicine?
  • Provided conflicting information
10
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
8
8
I like that she [Dr. Eve Feinberg] has personal experience with IVF and is super knowledgeable. However, I've met with her in person only twice, before receiving any IVF treatment. I have only spoken with her on the telephone or emails since. I like that she is definitely open to changing protocols, but she doesn't always give me all the details so that I feel totally informed...She knows her stuff, so you will be in good hands. However, be ready to be a Northwestern patient, in more ways than a Feinberg patient.
I interact mostly with the nursing staff [at Northwestern Medicine]. They are super responsive via email and always willing to get answers to my questions...delays with the NW Pharmacy staff submitting my prescriptions. I had to stay on top of them almost as much as my prescription drug specialty pharmacy...There were only about 2 or 3 times where I had a longer wait and the office was packed with women waiting. Those were few and far between.
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
8
8
How was your experience with Eve Feinberg at Northwestern Medicine?
I like that she has personal experience with IVF and is super knowledgeable. However, I've met with her in person only twice, before receiving any IVF treatment. I have only spoken with her on the telephone or emails since. I like that she is definitely open to changing protocols, but she doesn't always give me all the details so that I feel totally informed.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Medicine?
She knows her stuff, so you will be in good hands. However, be ready to be a Northwestern patient, in more ways than a Feinberg patient.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Medicine?
They see A LOT of patients. I don't always feel like I have personal care, but I always feel like I receive great care. I work more closely with the nurse staff for sure and haven't had much direct contact with my doctor herself at all.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Medicine and their degree of success.
Cycle 1: Microdose Lupron Flare - used based on my test results and miscarriage history alone. I turned out to be overstimulated by this protocol and we were all pleasantly surprised that they were able to retrieve 14 eggs, 5 of which became blastocysts. However, none tested as PGS normal, so we decided to cycle again, as my doctor believes it is a numbers game and we had a good chance to get a normal in the next round. Cycle 2: Antagonist - started low dose and increased slightly. I wanted to stim lower and slower, if at all possible after not feeling very good during the first cycle. She was open to this for sure. My AFC this round was significantly lower though, and we retrieved only 7 eggs, 3 of which became blastocysts and 1 tested as PGS normal. She suggested we try to get at least one more PGS normal embryo before attempting any transfers though. Cycle 3: Long Lupron - we changed it up again to see how I would respond. I was on highest doses and was a slow responder. We did retrieve 13 eggs, but only 1 grew to blastocyst and we are currently awaiting PGS testing results (and we will then decide to either attempt a frozen transfer or retrieve again).
Describe your experience with the nursing staff.
I interact mostly with the nursing staff. They are super responsive via email and always willing to get answers to my questions.
Describe your experience with Northwestern Medicine.
Good location in downtown Chicago, connected to Northwestern Hospital, and linked to all Northwestern doctors/services where I see most of my other physicans. Their lab is new and top notch. They do not do "batch cycles" but rather let you start on your cycle. That means they are open 7 days a week and holidays for appointments and procedures. The only thing to be aware of is they run FRM similarly to the OB practice - you may not see your doctor on the day of your procedure but instead the doctor who is scheduled to do procedures on that day.
Describe your experience with your monitoring appointments at Northwestern Medicine.
Usually it was fast and super easy. There were only about 2 or 3 times where I had a longer wait and the office was packed with women waiting. Those were few and far between.
Describe the costs associated with your care under Eve Feinberg at Northwestern Medicine.
Most have been covered by insurance so far. Before treatment for any new cycle, I do have to pay a lab deposit for biopsy, freezing and storage.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
n/a
What specific things went wrong at Northwestern Medicine?
  • Failed to call in prescriptions to pharmacy
8
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
7
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Male Factor
6
7
For 95% of appointments, I saw different nurses or technicians... [Dr. Feinberg] was kind, and came highly regarded with a six month wait list... For someone so well regarded I would have expected more personal attention. Instead, I only saw her at our first and last (after conceiving) appointments. At the first appointment, I spent 45 minutes discussing my situation with a doctor in training, who then stepped out and took 5 minutes to relay it to Dr. Feinberg in private. When Dr. Feinberg entered the room for the first time, she sort of just jumped to a recommendation, and I felt like I didn't get to explain myself to her, after looking forward to this appointment for 6 months!!
Strengths [at Northwestern] : A responsive staff. Even if you feel like a number, you know you are in experienced practice that perform well over the number of recommended cycles in a year. Weaknesses: You do feel like a number - especially without an assigned nurse. Having to restate your birth date to confirm your identity is tough mentally. You want to feel like people support you during this journey, but it's a lot of advocating for yourself.
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Male Factor
6
7
How was your experience with Eve Feinberg at Northwestern Medicine?
Eve was kind, and came highly regarded with a six month wait list. I'm sure the hype and high expectations is part of the reason why, in the end, I am rating her only a 6. For someone so well regarded I would have expected more personal attention. Instead, I only saw her at our first and last (after conceiving) appointments. At the first appointment, I spent 45 minutes discussing my situation with a doctor in training, who then stepped out and took 5 minutes to relay it to Dr. Feinberg in private. When Dr. Feinberg entered the room for the first time, she sort of just jumped to a recommendation, and I felt like I didn't get to explain myself to her, after looking forward to this appointment for 6 months!! Who knows what details the student chose to relay. 20 minutes later, Eve gave me an ultrasound, said my ovaries and lining looked good visually, and that the nurse would book my follow-up diagnostic appointments. From that point onward, all communication - the IUI procedure, the follow-ups, the sharing of results were all done by nurse staff. If I had a question for Eve, a nurse would take the question and relay it to her, then the nurse would get back to me in 24 hours. All in all, I feel that Eve is probably very knowledgeable based on the fact that other doctors only had flattering things to say. However, in my limited time with her (~5 months), I didn't see the reason for the hype. Based on all my research, she recommended treatments that I fully anticipated (3 IUIs without medication, then IVF). I felt I would have had the same/similar outcome with any other fertility doctor at the same practice. Perhaps if I was a more involved, or difficult case, her pedigree and expertise would have been more valuable. I guess should consider myself lucky that we achieved pregnancy without having to get into touch choices or recommendations.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Medicine?
Know that you will be in good hands with Eve, but don't expect that the heavens will open up during your first appointment. She is a busy lady, in extremely high demand and your time with her will be very limited. No one knows how long it will take them to get pregnant. In "quick" cases, Eve will likely not add value. However, you should your journey be a more challenging one, you have one of the best doctors on your side to help get you pregnant.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Medicine?
I only saw Eve 2x during the duration of my time with Northwestern. For 95% of appointments, I saw different nurses or technicians. You would sit in a waiting room and they might call several names at once, and take 3 of you down the hall to your respective treatment rooms. In one appointment, you might see 3-4 different nurses or technicians - one to take your blood, one to do your ultrasound, and yet another to read your results. With every new technician you had to state your birth date as the means of verifying who you are. This made me feel very much like a number.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Medicine and their degree of success.
We came to Eve knowing that my husband had POOR fertility - as evidenced by 4 prior sperm tests (low motility, morphology, count and volume). I had taken a few tests with my OBGYN that showed my AMH and other levels were normal, so my hypothesis was that the issue was with my husband. Eve said she agreed with me, but still suggested I go through the standard tests just to cross off any issues on my end (like blocked tubes). So I had more rounds of blood draws and was scheduled for an HSG, prior to undergoing IUI. I ended up cancelling the HSG because if my tubes were blocked there is very little that can be done about it. Besides, I was fine gong to IVF if IUI didn't work (at which point blocked tubes are a moot point). When it came time for IUI I asked if I could do a 'natural' IUI, since the problem appeared to be on my husband's side and I didn't want to take needless medication. She agreed, so I proceeded without any clomid, letrozole, etc, but she recommended I still take a trigger shot to force ovulation once my egg was 19mm or larger. She said success rates are higher this way because there is less room for human error in tracking ovulation (with strips, or other method). She recommended no more than 3 IUI cycles (after which point your odds don't increase) and that after that I start IVF.
Describe your experience with the nursing staff.
Several nurses, all very young. You get to know a few of them, but aren't assigned to a specific one. They were very responsive over MyChart, if you had a question. It just didn't feel very personal. However, when you are pregnant, a nurse will call you with the results.
Describe your experience with Northwestern Medicine.
Strengths: A responsive staff. Even if you feel like a number, you know you are in experienced practice that perform well over the number of recommended cycles in a year. Weaknesses: You do feel like a number - especially without an assigned nurse. Having to restate your birth date to confirm your identity is tough mentally. You want to feel like people support you during this journey, but it's a lot of advocating for yourself.
Describe the costs associated with your care under Eve Feinberg at Northwestern Medicine.
Insurance covered the bloodwork and IUI. All in all I think I paid &lt;$800
6
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32 - 36
Treated
2014 - 2018
Success with this Doc
?
Treatment
1 IUI, 1 IVF, Donor Eggs, Surrogacy
Diagnosis
Other
10
10
Dr. Feinberg saved my life. If we weren’t going through the process of trying to conceive, Dr. Feinberg never would have found the cancer.... Her care and drive is evident in everything she does and touches. She isn’t just a doctor, she is our angel and our hero for so many reason. When we learned of my health issues she personally looked into every option to potentially save my fertility, from preserving my ovary tissue, to trying IVF before my surgery, to talking to my oncologist on my fertility options before and after surgery.
With NorthWestern, I’m less in touch with her [Dr. Feinberg] and more with her team. Which is ok, but I’d rather be in contact with her more. Facilities are amazing and well run.... we tested known egg downer my sister and my cousin. My cousin was the match. We created 5 embryos and are now at beginning stages of surrogacy with a known surrogate... She’s stood by our side through all the ups and downs, and instilled hope every time we felt we were down and out.
Age
32 - 36
Treated
2014 - 2018
Success with this Doc
?
Race
Latino, Other
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF, Donor Eggs, Surrogacy
Diagnosis
Other
10
10
How was your experience with Eve Feinberg at Northwestern Medicine?
Her care and drive is evident in everything she does and touches. She isn’t just a doctor, she is our angel and our hero for so many reason. When we learned of my health issues she personally looked into every option to potentially save my fertility, from preserving my ovary tissue, to trying IVF before my surgery, to talking to my oncologist on my fertility options before and after surgery. She’s stood by our side through all the ups and downs, and instilled hope every time we felt we were down and out. This has been the hardest journey of our lives. We’re lucky to have crossed paths so many years ago.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Medicine?
Have faith, because she believes in you and your dreams wholeheartedly.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Medicine?
Dr. Feinberg saved my life. If we weren’t going through the process of trying to conceive, Dr. Feinberg never would have found the cancer. Once we realized my health was in jeopardy, we were scared, lost and helpless. We didn’t know which way to turn - we went from trying to create a life to saving my own. She put us in contact with NorthShore and oversaw the process until I was diagnosed and placed with the right oncologist. She’s been with us every step of the way and hasn’t given up on the original reason our paths crossed years ago, to help us become the parents we’ve been fighting so hard to become.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Medicine and their degree of success.
I had a hysteroscopy and 1 cycle of IUI before they found the cancer. Since then, we tested known egg downer my sister and my cousin. My cousin was the match. We created 5 embryos and are now at beginning stages of surrogacy with a known surrogate
Describe your experience with Northwestern Medicine.
Under FCI, I was more in touch with Dr Feinberg. With NorthWestern, I’m less in touch with her and more with her team. Which is ok, but I’d rather be in contact with her more. Facilities are amazing and well run.
Describe the costs associated with your care under Eve Feinberg at Northwestern Medicine.
Ranges due to insurance
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
N/a - not there yet
10
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
10
Age
37 - 39
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
1 IVF, 2 Egg Freezing, 2 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve
9
10
[Under Dr. Randall Barnes] I took 300 units of Folistim and 150 units of Menopur for 5 days, and then started a daily shot of Ganirelix to prevent ovulation. Day 10 I took my trigger shot and went in 36 hours later for my ET. 7 eggs were retrieved, 4 fertilized. I also thawed my 18 frozen eggs, 11 which fertilized. Overall, 15 eggs fertilzed and we are now waiting for our results on day 5 blastocyst stage, after which the remaining blastocysts will be biopsied and sent for PGD testing.
Northwestern Fertility Clinic is a large practice, which means you deal with lots of different people throughout the process, from multiple nurses, to schedulers, to financial advisors, to psychologists, to doctors who are on call the day of your procedures. It is not guaranteed your doctor will perform your retrievals or transfers. Overall, I had a positive experience with NFC, and with Dr. Barnes.
Age
37 - 39
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 2 Egg Freezing, 2 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve
9
10
How was your experience with Randall Barnes at Northwestern Medicine?
Northwestern Fertility Clinic is a large practice, which means you deal with lots of different people throughout the process, from multiple nurses, to schedulers, to financial advisors, to psychologists, to doctors who are on call the day of your procedures. It is not guaranteed your doctor will perform your retrievals or transfers. Overall, I had a positive experience with NFC, and with Dr. Barnes. I am in the midst of my treatments still, so I am not able to speak to my results yet... that is still to be determined! Also, in the midst of my treatment, and after several appointments with Dr. Barnes, I received a letter from Northwestern letting me know that he was retiring. So, in the midst of my treatments, I was left without a doctor and had to switch to a different doctor in the practice. My husband and I were surprised that this was never mentioned to us during multiple appointments with Barnes or with the nurses. It seemed like something they should tell us, so we could've started the process with a different doctor verses being caught off guard. This was my biggest critique of working with the NW Fertility clinic thus far.
What's one piece of advice would you give a prospective patient of Randall Barnes at Northwestern Medicine?
Dr. Barnes is now retired from Northwestern Fertility Clinic.
Describe the protocols Randall Barnes used in your cycles at Northwestern Medicine and their degree of success.
I took 300 units of Folistim and 150 units of Menopur for 5 days, and then started a daily shot of Ganirelix to prevent ovulation. Day 10 I took my trigger shot and went in 36 hours later for my ET. 7 eggs were retrieved, 4 fertilized. I also thawed my 18 frozen eggs, 11 which fertilized. Overall, 15 eggs fertilzed and we are now waiting for our results on day 5 blastocyst stage, after which the remaining blastocysts will be biopsied and sent for PGD testing.
Describe your experience with Northwestern Medicine.
The clinic itself feels well organized considering the volume of patients they serve. At times I felt like it was a cattle call with the other women who were coming in for their routine early morning blood work and ultrasound appointments, but that comes with the territory when your'e working with a large clinic. Most of the time they got me in and out within 30 minutes for my morning appointments. Additionally, the clinic itself is a beautiful space, and the views overlooking lake michigan with soft music playing definitely make the experience more pleasant.
Describe your experience with your monitoring appointments at Northwestern Medicine.
Morning appointments were an open window from 6:45-7:45am. Some mornings the wait was longer than others. My shortest appointment time was around 20 minutes, and my longest was 45 minutes.
Describe the costs associated with your care under Randall Barnes at Northwestern Medicine.
Luckily my insurance covers this process.
Describe Randall Barnes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
My doctor strongly steered us toward eSET, although I had my heart set on transferring 2 embryos. He explained that due to complications from multiples, the best practice now is to recommend an eSET.
What specific things went wrong at Northwestern Medicine?
  • Provided conflicting information
  • Failed to convey critical information
9
Doctor
Randall Barnes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
6
Age
28
Treated
2017
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Anovulation, PCOS, Unexplained
6
6
I just felt like I was never seen. Once, that's all. Her words to me were "we will get you pregnant by the end of the year." Yelp, unfortunately, that did not happen. I also don't like when fertility doctors say "you are young, you shouldn't have a problem." My protocol was never changed for the complete 7 cycles. All communication was through the nurses [Northwestern Medicine].
However, my main reason for not returning [to Northwestern] is getting a call after my IUI was finished and I left the office, that was SO semen was ready for my IUI. I was so mad and asked them what they meant. I had already had my IUI. They said if I already had it than everything was fine. I truly hope that they would not mislabel semen, but that really frightened me.
Age
28
Treated
2017
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IUI
Diagnosis
Anovulation, PCOS, Unexplained
6
6
How was your experience with Eve Feinberg at Northwestern Medicine?
I just felt like I was never seen. Once, that's all. Her words to me were "we will get you pregnant by the end of the year." Yelp, unfortunately, that did not happen. I also don't like when fertility doctors say "you are young, you shouldn't have a problem." My protocol was never changed for the complete 7 cycles. All communication was through the nurses.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Medicine?
Advocate for yourself. If the protocol doesn't work the first or second time, ask her (or the nurses) to switch it up.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Medicine?
The only time you see the doctor is at the initial consult. Other than that, you are one of hundreds of patients that rotate through for cyclework.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Medicine and their degree of success.
Femara 5mg and Ovidrel trigger shot. Femara is supposed to be better than clomid especially with PCOS. Since I don't ovulate on my own, the trigger shot was there to ensure I did - if it did it's job. I unfortunately don't know if it worked because we never checked my levels after doing the trigger. After 6 cycles of timed intercourse, an IUI was ordered.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Kelsey)
Kelsey was great. Always responded within hours.
Describe your experience with Northwestern Medicine.
Clinic is a herding facility. Get in, get out, get paid. Most of the workers were very nice. However, my main reason for not returning is getting a call after my IUI was finished and I left the office, that was SO semen was ready for my IUI. I was so mad and asked them what they meant. I had already had my IUI. They said if I already had it than everything was fine. I truly hope that they would not mislabel semen, but that really frightened me.
Describe the costs associated with your care under Eve Feinberg at Northwestern Medicine.
280 per ultrasound 1200 for IUI
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
n/a
What specific things went wrong at Northwestern Medicine?
  • Provided conflicting information
  • Failed to consider drug intolerance
  • Lost or damaged samples
6
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
10
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IUI, 2 IVF, Donor Eggs, Donor Sperm
Diagnosis
8
10
I felt Dr. Pavone was very cold. She would not show much emotion. Not sure if that is how she always is, or if that is her personality. I expected her to be more personal and excited for us, but maybe that was too much. We hardly saw her, and when we did, it was sort of awkward. ... She definitely knew what she was doing. Always very professional, and very knowledgeable. I never doubted her
They [Northwestern Medicine] are all so very friendly. I love that they can get me in super early before work, and on the weekends. It was easy to get labs and treatments when I had a busy week. I also loved how easy it was to get a hold of a nurse if I had any concerns. ... A urine sample was spilled, so I had to take some more time off to go back in to give another sample. ... [monitoring] It was pretty in and out, the ladies were so very nice and they made me feel comfortabl
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 2 IVF, Donor Eggs, Donor Sperm
Diagnosis
8
10
How was your experience with Mary Ellen Pavone at Northwestern Medicine?
She definitely knew what she was doing. Always very professional, and very knowledgeable. I never doubted her. I only wish she was more personable, and more warm towards us. She was never rude or anything like that, just cold. Maybe that's her personality. We plan to seek her care for our next baby next year.
What's one piece of advice would you give a prospective patient of Mary Ellen Pavone at Northwestern Medicine?
She knows what she is doing, trust her. Don't let her emotionless personality steer you away.
During treatment, were you treated like a number or a human with Mary Ellen Pavone at Northwestern Medicine?
I felt Dr. Pavone was very cold. She would not show much emotion. Not sure if that is how she always is, or if that is her personality. I expected her to be more personal and excited for us, but maybe that was too much. We hardly saw her, and when we did, it was sort of awkward.
Describe the protocols Mary Ellen Pavone used in your cycles at Northwestern Medicine and their degree of success.
When we didn't get pregnant the 1st time, she umped the dosage of the meds so that the egg retrieval came up with more eggs. She also upped the dosage for the fertility shots to make sure my body held on to the egg.
Describe your experience with the nursing staff.
They were all so wonderful and caring! I felt like they knew me on a personal level. They made me feel like part if the family.
Describe your experience with Northwestern Medicine.
They are all so very friendly. I love that they can get me in super early before work, and on the weekends. It was easy to get labs and treatments when I had a busy week. I also loved how easy it was to get a hold of a nurse if I had any concerns.
Describe your experience with your monitoring appointments at Northwestern Medicine.
It was pretty in and out, the ladies were so very nice and they made me feel comfortable.
Describe the costs associated with your care under Mary Ellen Pavone at Northwestern Medicine.
Out of pocket, for both procedures and treatments, we paid a little under 6k for both my wife and I. We do have private insurance that did cover some of the costs.
Describe Mary Ellen Pavone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
I always wondered why she chose to only do a single egg transfer opposed to a multiple egg transfer. I always thought that would give me higher chances of conceiving, but she never explained.
What specific things went wrong at Northwestern Medicine?
  • Lost or damaged samples
8
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
15 Eggs Frozen
Treatment
2 Egg Freezing
Diagnosis
9
9
I felt that Dr. Feinberg was interested in getting to know me as a person and in understanding what my goals were in the process...I went through two rounds of egg freezing (for "social reasons") and worked with Dr. Feinberg for both - the first was disappointing and the second a success... I would heartily recommend Dr. Feinberg to others; she is a fine physician who is kind, thoughtful, and truly cares about her patients... I learned that I certainly needed to be far more well-informed, a stronger advocate for myself and, in response, brought these concerns to Dr. Feinberg in our follow-up meeting. She was kind, human, thoughtful, and generous in response. She heard me out and owned that things should not have transpired as they did - while they cannot guarantee any specific outcome, they can keep patients informed along the way so that patients can make informed decisions about their care.
The clinic [Northwestern Medicine] is clean, high-tech, comfortable, and the staff are friendly and kind. It's factory of sorts but that comes with the territory/high patient numbers. The people that work there seem content and happy to be at work which goes a long way in my book...Every individual I worked with at the clinic was excellent but they have such a high number of patients that the process feels somewhat impersonal.
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
15 Eggs Frozen
Race
European
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing
Diagnosis
9
9
How was your experience with Eve Feinberg at Northwestern Medicine?
I went through two rounds of egg freezing (for "social reasons") and worked with Dr. Feinberg for both - the first was disappointing and the second a success. There is more below but I would heartily recommend Dr. Feinberg to others; she is a fine physician who is kind, thoughtful, and truly cares about her patients. The first round I felt like a cog in the wheel of the clinic (which has more to do with the clinic than Dr. Feinberg) and didn't feel I understood how things were progressing until the retrieval when I was informed that I only had a handful of possible eggs to retrieve (this conversation happened to be with the MD on rotation/doing procedures that day). While the nurse had been in touch with me after each of my morning blood draws/ultrasounds, I wasn't informed of the details of my progress (but also didn't know what I should be asking). I learned that I certainly needed to be far more well-informed, a stronger advocate for myself and, in response, brought these concerns to Dr. Feinberg in our follow-up meeting. She was kind, human, thoughtful, and generous in response. She heard me out and owned that things should not have transpired as they did - while they cannot guarantee any specific outcome, they can keep patients informed along the way so that patients can make informed decisions about their care. In response, Dr. Feinberg went to bat for me and the hospital subsidized a second round. I chose to work with Dr. Feinberg again and had a very good experience. Communication was fluid and consistent, the med regimen was tweaked, and the results were much improved. I was lucky to have Dr. Feinberg on rotation the day of my retrieval and we were able to celebrate a happy ending to a tough journey. She is lovely!
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Medicine?
I think this may have more to do with the clinic set-up than Dr. Feinberg but do your homework and be the polite albeit squeaky wheel so that you get the grease. While Dr. Feinberg is excellent at explaining things in plain english, the clinic is set up in a way that directs your communication towards the nursing staff rather than the physician. I had Dr. Feinberg's email and knew I could get in touch with her as needed but didn't know enough about what information was important the first time around to do so.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Medicine?
I felt that Dr. Feinberg was interested in getting to know me as a person and in understanding what my goals were in the process.
Describe your experience with your nurse at Northwestern Medicine.
Every individual I worked with at the clinic was excellent but they have such a high number of patients that the process feels somewhat impersonal. I don't think there are other local options that don't run into this issue so I wouldn't recommend making a decision based upon it.
Describe your experience with Northwestern Medicine.
The clinic is clean, high-tech, comfortable, and the staff are friendly and kind. It's factory of sorts but that comes with the territory/high patient numbers. The people that work there seem content and happy to be at work which goes a long way in my book.
Describe the costs associated with your care under Eve Feinberg at Northwestern Medicine.
Due to freezing eggs for "social reasons," this was fully out of pocket for me. The most useful people in terms of saving money were the Walgreens as well and in-house Northwestern pharmacists.
9
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
?
Treatment
5 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
9
Dr. Feinberg reviews all donors and emphasized that she is picky about choosing a donor, so we have the best chance for success...Dr. Feinberg is an excellent fertility doctor, and has gone through IVF herself, so she has a strong understanding of the process herself. I felt that her recommendations for treatment made sense and were realistic. After a few attempts at IVF and IUI, she recommended using donor eggs, which is the option we are currently pursuing. She let us take our time to get there, and was clear that this was absolutely our decision. She was patient with us as we got other opinions and wasn't pushy until we got to the place where we felt that we had exhausted all other options and were ready to move to donor egg.
In 2016, we did an IVF cycle [at Fertility Centers of Illinois] out of pocket (roughly $18,000)...Northwestern has great facilities both in the city and in Highland Park. Only Dr. Feinberg sees patients in Highland Park, so the office is pretty quiet, which is nice. The downtown office is busier and a few of the blood draw and ultrasound techs are not friendly, and a little friendliness goes a long way when you are getting poked in the arm and during a transvaginal ultrasound...I got to know Laura [nurse] after working with her for about a year. She was protective of Dr. Feinberg and if I had a question that Laura couldn't answer I would ask her to ask Dr. Feinberg. Sometimes I got an answer from the doctor, sometimes Laura said we had to make an appointment with the doctor, which was frustrating. I felt that she was on top of everything and didn't make any mistakes with my meds/appointments/instructions, which made me feel confident.
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
9
How was your experience with Eve Feinberg at Northwestern Medicine?
Dr. Feinberg is an excellent fertility doctor, and has gone through IVF herself, so she has a strong understanding of the process herself. I felt that her recommendations for treatment made sense and were realistic. After a few attempts at IVF and IUI, she recommended using donor eggs, which is the option we are currently pursuing. She let us take our time to get there, and was clear that this was absolutely our decision. She was patient with us as we got other opinions and wasn't pushy until we got to the place where we felt that we had exhausted all other options and were ready to move to donor egg. Dr. Feinberg reviews all donors and emphasized that she is picky about choosing a donor, so we have the best chance for success. I know Dr. Feinberg also works with women who want to freeze their eggs, and I've referred a few friends to her who are interested in this option. I've sought complementary treatment from many other professionals (acupuncturists, chiropractors, massage therapists, therapists) and all of them consistently say that Dr. Feinberg is the best. I'm hopeful that we will have success with donor eggs in the next few months with her.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Medicine?
Dr. Feinberg books up far in advance, so I recommend making a follow up appointment around when you know your next cycle will end, so you can meet with her to discuss a plan if pregnancy does not occur.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Medicine?
My husband and I had periodic appointments with Dr. Feinberg at Northwestern at various points in treatment. We felt that she provided thorough information (and I ask a lot of questions) and spent good time with us. Her nurse that we worked with (Laura) was good about follow-through. I felt that our treatment plan was customized to us and not just a one-size-fits-all approach.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Medicine and their degree of success.
We did protocols for diminished ovarian reserve (DOR), using estrogen pill or patch priming and then microdose lupron. She gave me the highest dose of Menopur and Follistim, but I only produced a few eggs at 2 retrievals. We tried for a third round of IVF, but I wasn't responding, so we converted to IUI. Dr. Feinberg made it clear that IVF/IUI are not necessarily the best treatment for DOR, and trying on our own was a fine option and that treatment may not be help. I appreciated this perspective.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Laura Weppler)
I got to know Laura after working with her for about a year. She was protective of Dr. Feinberg and if I had a question that Laura couldn't answer I would ask her to ask Dr. Feinberg. Sometimes I got an answer from the doctor, sometimes Laura said we had to make an appointment with the doctor, which was frustrating. I felt that she was on top of everything and didn't make any mistakes with my meds/appointments/instructions, which made me feel confident.
Describe your experience with Northwestern Medicine.
Northwestern has great facilities both in the city and in Highland Park. Only Dr. Feinberg sees patients in Highland Park, so the office is pretty quiet, which is nice. The downtown office is busier and a few of the blood draw and ultrasound techs are not friendly, and a little friendliness goes a long way when you are getting poked in the arm and during a transvaginal ultrasound.
Describe the costs associated with your care under Eve Feinberg at Northwestern Medicine.
In 2016, we did an IVF cycle out of pocket (roughly $18,000), In 2017 our round of IVF and a few IUIs were covered by insurance- thank god! It's ridiculously expensive.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
For our first transfer, we only had one egg to transfer. For the second transfer, we had 2 and we transferred both. Looking back, I think we should have frozen them and transferred one at a time in following months after my body had calmed down a bit. I was ok with possibly having twins, but with the perspective I have now, transferring one at a time is best for the baby and the mother. Dr. Feinberg has written about this here: http://garnetnews.com/2017/03/12/twins-not-necessarily-double-blessing/
10
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33 - 35
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
Male Factor
10
10
[Dr. Jared Robins was] willing to answer all questions, encouraged me to call his cell phone if he wasn't available...we did 5 total IUIs, 3 unmedicated and 2 on clomid. I wish he'd recommended just going to IVF earlier. none resulted in a positive pregnancy test...he did ICSI for the embryos, because of the low sperm count and motility.
monitoring [at Northwestern Medicine] was between 7-8:30. you were given a timeslot, but then were called to phlebotomy and ultrasound probably in the order of arrival, but not everyone arrived at once. weekends were more of a cattle call... we did 5 total IUIs, 3 unmedicated and 2 on clomid. I wish he'd recommended just going to IVF earlier. none resulted in a positive pregnancy test.
Age
33 - 35
Treated
2015 - 2017
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 1 IVF
Diagnosis
Male Factor
10
10
How was your experience with Jared Robins at Northwestern Medicine?
I felt like Dr. Robins was accessible, friendly, and extremely knowledgeable. he answered all our questions and never made us feel like they were stupid questions. he was genuinely excited for our success when it occurred and did all our post-implantation ultrasounds before we graduated to the regular OB. shared data in frank, accessible ways and made me feel confident that his goal was the same as ours. When asked about things like acupuncture, he said "look, we want you to get pregnant as soon as possible. if there was any evidence that anything improves those odds, we'd make (strongly advise, provide in the clinic) you do it - of course because we want you to be successful, but also because our success as a practice relies on our success rates, so we're going to do whatever it takes for our own self-interest as well." that made me feel really confident that he was being open and honest with us, as well as knowing that we were both invested in our success. It's great for a doctor to want you to be happy, but I liked knowing that he felt like he had a professional stake in it as well.
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Medicine?
don't be afraid to ask all your questions - he'll give you the research behind why he's choosing a certain protocol
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Medicine?
willing to answer all questions, encouraged me to call his cell phone if he wasn't available. was very thoughtful and careful during transfer. laughed at my jokes :)
Describe the protocols Jared Robins used in your cycles at Northwestern Medicine and their degree of success.
I was 34 at the time and we had male factor, with no indications/diagnosis that I should have any trouble. we did 5 total IUIs, 3 unmedicated and 2 on clomid. I wish he'd recommended just going to IVF earlier. none resulted in a positive pregnancy test. for the retrieval cycle, he used a long lupron protocol, which is his standard for a presumably healthy woman under 35. I used lupron, menopur, and follistim, at lower doses than a friend of mine who had diminished ovarian reserve but was also on the long lupron protocol. he did ICSI for the embryos, because of the low sperm count and motility. 13 eggs retrieved, 8 mature, 7 fertilized, 5 embryos (grade 1, which was the best) fresh transfer of a single embryo resulted in a negative pregnancy test frozen transfer of a single embryo (after sitting out a cycle to get my estrogen down) resulted in a live birth.
Describe your experience with your monitoring appointments at Northwestern Medicine.
monitoring was between 7-8:30. you were given a timeslot, but then were called to phlebotomy and ultrasound probably in the order of arrival, but not everyone arrived at once. weekends were more of a cattle call
Describe Jared Robins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
He strongly recommended a single transfer due to my age and the quality of our embryos, since multiple pregnancies are riskier for both mom and babies. he told me "statistically, the embryos you have are going to be the number of babies they are going to be. if you transfer them in multiples vs single, it just speeds up the answer, but doesn't change it"
10
Doctor
Jared Robins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32
Treated
2017
Success with this Doc
Yes
Treatment
6 IUI, 2 IVF
Diagnosis
Other
10
10
Dr. Bernardi is always patient with me as I ask her lots of questions and have plenty of anxiety around my situation. She is always upbeat and remains positive. She checks in on me when i'm not expecting it. When she says she will call or email, she always does. I don't have a negative thing to say about her. I can't express how happy I am that I switched to her after my 2nd miscarriage. She is very empathetic and caring.
[Northwestern's] Strength: Doctors are mostly all great, (don't know all, and there are ones I don't like). They have the best administrative people who check you in. They all know me by name and are the best part of the mornings. Weakness: With so many doctors on staff, your main doctor will not necessarily preform your procedures. I've encountered 1 doctor 2x who I didn't like. She performed my d&c and was not empathetic towards what I may be feeling. She also did my 2nd egg retrieval but was a little nicer. My own dr got to do my embryo transfer which I was very happy about. With so many nurses on staff you aren't assigned a primary nurse who knows you and your history without having to check your charts.
Age
32
Treated
2017
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 2 IVF
Diagnosis
Other
10
10
How was your experience with Lia Bernardi at Northwestern Medicine?
Dr. Bernardi is an excellent doctor. She has very strong communication skills and she is always giving you all your options. She does research and it is obvious she thinks of you as a patient and human being, rather than just another number that comes in. Dr. Bernardi is always patient with me as I ask her lots of questions and have plenty of anxiety around my situation. She is always upbeat and remains positive. She checks in on me when i'm not expecting it. When she says she will call or email, she always does. I don't have a negative thing to say about her. I can't express how happy I am that I switched to her after my 2nd miscarriage. She is very empathetic and caring.
What's one piece of advice would you give a prospective patient of Lia Bernardi at Northwestern Medicine?
Don't be afraid to ask her anything. She is so nice and professional at the same time. I don't think she has a shock feature. She is very responsive to all your questions and concerns.
During treatment, were you treated like a number or a human with Lia Bernardi at Northwestern Medicine?
Dr. Bernardi went out of her way to ease my anxiety. I never felt like I was just another number to her, and continue to feel like she genuinely cares about me. She answers my emails at times as late as 10:30 at night. She calls to check up on me when she doesn't have to. During my first retrieval she popped by to wish me luck before I went under. She is always very thorough and ways all the options with me. She allowed me to send her as many emails as I wanted that went straight to her mailbox instead of the nurses pool.
Describe the protocols Lia Bernardi used in your cycles at Northwestern Medicine and their degree of success.
When I first met Dr. Bernardi, I had recently gone through my 2nd miscarriage. My original doctor wanted me to start IVF treatment as soon as my period came back. I wasn't comfortable with this so we asked for a 2nd opinion. After looking at my history Dr. Bernardi offered to do a recurrent loss panel. She told us that it wasn't necessary but she was curious if there could be a potential reason for the 2nd loss. It was her that figured out that I have APS. With this new diagnosis she thought since I got pregnant 2x already with just IUI that it could happen again. We agreed that my tolerance for IUI would be a 3 cycle limit. We tried 3 more IUI's and I didn't get pregnant. She was willing to do as many more as I wanted but I said I was done and wanted to move onto IVF. I'm young, only 31 so we thought I'd have a good response. I also have PCOS, so our first round she was very cautious about my medicine. I was on the lowest dosage of everything. We retrieved 11 eggs, 7 fertilized and only 3 made it to blast. Before we had the genetic results back, we talked with her and decided to do 1 more retrieval to get some back up embryos incase it didn't work, and also for our future since we wanted more than 1 kid. Our 2nd retrieval went extremely well, and Dr. Bernardi upped my meds just a little bit from 75, to 150. (She was still cautious). The 2nd time around we got 25 eggs, 22 mature, and 19 fertilized. 11 of them made it to blastocyst! Today we did a "fresh" transfer, but used a frozen embryo from our first cycle. I can't tell you if it worked or not yet, but I feel great about our potential!
Describe your experience with the nursing staff.
Dr. Bernardi has a set of 4-5 nurses that work with her. I do have a favorite nurse that is not on her team though. Nurse Amy Dorsey is my favorite nurse as she had been with me through all of my journey before seeing Dr. Bernardi. All of the nurses have been professional. I haven't encountered any nurse who wasn't really friendly and empathetic.
Describe your experience with Northwestern Medicine.
Strength: Doctors are mostly all great, (don't know all, and there are ones I don't like). They have the best administrative people who check you in. They all know me by name and are the best part of the mornings. Weakness: With so many doctors on staff, your main doctor will not necessarily preform your procedures. I've encountered 1 doctor 2x who I didn't like. She performed my d&c and was not empathetic towards what I may be feeling. She also did my 2nd egg retrieval but was a little nicer. My own dr got to do my embryo transfer which I was very happy about. With so many nurses on staff you aren't assigned a primary nurse who knows you and your history without having to check your charts.
Describe your experience with your monitoring appointments at Northwestern Medicine.
The monitoring appointments are like a well oiled machine. They are efficient and are conscious that the women have to get to work. They started opening their doors as early at 6:45am to accommodate the morning rush.
Describe the costs associated with your care under Lia Bernardi at Northwestern Medicine.
I don't really know everything. Our IUI's usually cost us about $30 because insurance covered it. Our first IVF cycle things were covered. Our IVF meds cost about $400 with insurance. PGS testing was done outside of our clinic so it cost 1795. There was also a $890 freezing fee. The 2nd round was 1/2 out of pocket since we maxed out our insurance. The egg retrieval was ~$5000. The transfer was ~$3500. The iVf meds were around ~$3000. Plus, the $890 freezing fee again.
Describe Lia Bernardi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
We agreed that we would only do a single embryo transfer because of my age, and risk of doing multiple embryos. I already will have a high risk pregnancy due to having APS, so it didn't seem worth it put me at even more risk.
10
Doctor
Lia Bernardi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
5
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IUI, Donor Sperm
Diagnosis
Anovulation
5
5
While I like Dr. Kazer, there are many physicians at this practice, and so decisions regarding my treatment plan have not always been made by him. I'm not confident that they reviewed my chart prior to making their recommendations...Dr. Kazer does take the time to call you if you request it...He has a dry sense of humor...Be prepared to have a mandatory "psych eval", which they say is based on standard-of-care guideline recommendations. My insurance didn't cover this, and I had to pay $375 out of pocket for what was completely unnecessary.
I've been really disappointed in this clinic overall. Everything feels disorganized. I've had issues with the check-in desk, the financial coordinators have provided incorrect information, and I don't find the nursing staff warm or knowledgable. Many times, the ultrasound techs don't even introduce themselves. Be prepared to have a mandatory "psych eval", which they say is based on standard-of-care guideline recommendations. My insurance didn't cover this, and I had to pay $375 out of pocket...
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
No
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, Donor Sperm
Diagnosis
Anovulation
5
5
How was your experience with Ralph Kazer at Northwestern Medicine?
While I like Dr. Kazer, there are many physicians at this practice, and so decisions regarding my treatment plan have not always been made by him. I'm not confident that they reviewed my chart prior to making their recommendations.
What's one piece of advice would you give a prospective patient of Ralph Kazer at Northwestern Medicine?
He has a dry sense of humor
During treatment, were you treated like a number or a human with Ralph Kazer at Northwestern Medicine?
Dr. Kazer does take the time to call you if you request it
Describe the protocols Ralph Kazer used in your cycles at Northwestern Medicine and their degree of success.
So far we are doing medicated IUI cycles.
Describe your experience with the nursing staff.
The nursing staff here is terrible. They are cold and frankly, don't seem particularly knowledgable. On multiple occasions, I've received incorrect information from them. Furthermore, I understand that people are allowed to get pregnant, but I think it's particularly insensitive to have a pregnant nurse interacting with infertility patients.
Describe your experience with Northwestern Medicine.
I've been really disappointed in this clinic overall. Everything feels disorganized. I've had issues with the check-in desk, the financial coordinators have provided incorrect information, and I don't find the nursing staff warm or knowledgable. Many times, the ultrasound techs don't even introduce themselves. Be prepared to have a mandatory "psych eval", which they say is based on standard-of-care guideline recommendations. My insurance didn't cover this, and I had to pay $375 out of pocket for what was completely unnecessary. I don't need someone to tell me this is going to be a stressful experience. Based upon my experiences, I don't think I will continue to seek treatment here.
Describe the costs associated with your care under Ralph Kazer at Northwestern Medicine.
IUI's are $585 Parking is $11 Psych Consult was $375 HSG was $1092 Each ultrasound is $286 Each day of labs are $$251
Describe Ralph Kazer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
unknown
What specific things went wrong at Northwestern Medicine?
  • Lost appointments
  • Provided conflicting information
  • Scheduled the wrong procedure
5
Doctor
Ralph Kazer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
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Verified

This patient has provided documentation of treatment at this clinic.

9
10
Age
37 - 39
Treated
2015 - 2017
Success with this Doc
?
Treatment
5 IUI
Diagnosis
Unexplained
9
10
If you need warm and fuzzy, you probably are best seeking out someone else...Dr. Kazer is very factual and does not mince words. He does show compassion, but he isn't a "warm and fuzzy" doctor. In my opinion, I really like that he is straightforward and factual. He says what needs to be said and lets you digest the information. He is happy to explain and answer questions and will not sugar-coat information. I trust him to provide me with the best fertility care.
While going through my IUI's [at Northwestern] there was a different nurse administering the sample each time. Now that I am going into IVF, I have a main point of contact that is in charge of my IVF program. All the nurses I have met and been treated by have been very professional, knowledgeable, and nice...They are a well oiled machine and are able to assist quite a few patients in a reasonable amount of time. They have early hours that are accessible to those who work an 8-5 schedule. It was also extremely nice that all things fertility (IUI, IVF, procedures, labs, etc..) were all located within the office.
Age
37 - 39
Treated
2015 - 2017
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Unexplained
9
10
How was your experience with Ralph Kazer at Northwestern Medicine?
Dr. Kazer is very factual and does not mince words. He does show compassion, but he isn't a "warm and fuzzy" doctor. In my opinion, I really like that he is straightforward and factual. He says what needs to be said and lets you digest the information. He is happy to explain and answer questions and will not sugar-coat information. I trust him to provide me with the best fertility care.
What's one piece of advice would you give a prospective patient of Ralph Kazer at Northwestern Medicine?
If you need warm and fuzzy, you probably are best seeking out someone else.
During treatment, were you treated like a number or a human with Ralph Kazer at Northwestern Medicine?
We had a late D&E due to my cervix thinning out with twins. Dr. Kazer actually visited us while in the hospital to speak with us and let us know that we could expect future pregnancies to go better than the one that put us in the hospital. He also reached out to me after our loss to express his condolences.
Describe the protocols Ralph Kazer used in your cycles at Northwestern Medicine and their degree of success.
We got pregnant with twins initially with our first round of IUI with Clomid and Ovidrell. After we lost the babies, we tried IUI again for 4 rounds unsuccessfully. We are now about to start IVF.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Joyce Kane)
While going through my IUI's there was a different nurse administering the sample each time. Now that I am going into IVF, I have a main point of contact that is in charge of my IVF program. All the nurses I have met and been treated by have been very professional, knowledgeable, and nice.
Describe your experience with Northwestern Medicine.
Going to Northwestern downtown, it is expensive to park. The new area where the clinic is located, is gorgeous. The views are amazing. They are a well oiled machine and are able to assist quite a few patients in a reasonable amount of time. They have early hours that are accessible to those who work an 8-5 schedule. It was also extremely nice that all things fertility (IUI, IVF, procedures, labs, etc..) were all located within the office.
Describe the costs associated with your care under Ralph Kazer at Northwestern Medicine.
Most people in IL are able to get multiple rounds of IVF paid for, but unfortunately because I work for small company, I was not as luck. We have to pay $10,000 for the IVF treatment coming up. For each IUI, it was approximately $780. Medication is a separate cost which is about $4,500 for IVF and $150 for IUI.
Describe Ralph Kazer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
We will only do single embryo transfer because of my history of a thinning cervix with twins. I completely agree with his strategy.
9
Doctor
Ralph Kazer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
29
Treated
2017
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Unexplained
10
10
She [Dr. Boots] was always extremely warm, seemed sympathetic that we even had to be there in the first place, and explained things in a way that didn't make it seem so scary. I always felt like she took time and care with us and never felt rushed.Dr. Boots recommended that we try medicated IUIs first but also explained IVF as well...She acknowledged that for some people, budget is a definite consideration and that because IVF has a higher success rate, some people like to jump straight to that. I liked that she considered treatment from all angles - emotional, health, and budget.
Everyone I dealt with [at Northwestern Medicine] was amazing and my favorite part was how communicative and clear they were. If I emailed through the portal, I'd have a response in a couple of hours usually and even the nurses that weren't super chatty were always professional and compassionate...I always felt like they listened and never felt dumb for asking questions. I'd say the one thing I'd want someone else to know is that anytime you get an ultrasound on your follicles, the nurses are quiet and you can't see the screen. You then go back to to the waiting room and are called back by a RN to tell you your results. I thought it would've been a simultaneous thing but this wasn't ever a huge deal for me.
Age
29
Treated
2017
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Accountant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Unexplained
10
10
How was your experience with Christina E Boots at Northwestern Medicine?
Even though we miraculously got pregnant naturally between failed IUIs and planned IVF, I give Dr. Boots a ton of credit. She was always extremely warm, seemed sympathetic that we even had to be there in the first place, and explained things in a way that didn't make it seem so scary. I always felt like she took time and care with us and never felt rushed. She's a dream doctor all around.
What's one piece of advice would you give a prospective patient of Christina E Boots at Northwestern Medicine?
Just to go to her in the first place!
During treatment, were you treated like a number or a human with Christina E Boots at Northwestern Medicine?
I have so many clear examples but to be specific, one visit, Dr. Boots was running behind due to an emergency and we were feeling frustrated. When she did finally come in, even though we hadn't seen her in awhile, she recalled our ages, treatments, test result numbers seemingly off the top of her head. She always spoke warmly and knew how frustrating and scary infertility can be and she always explained things super clearly, even drawing pictures! I cannot say enough good things about her treatment of me as Both a patient and human being.
Describe the protocols Christina E Boots used in your cycles at Northwestern Medicine and their degree of success.
Because my husband and I are both young (28, 30) and all of our test results came back normal (HSG, semen analysis, FSH, prolactin, thyroid, AMH levels etc) we were diagnosed with unexplained infertility. Dr. Boots recommended that we try medicated IUIs first but also explained IVF as well. She acknowledged that for some people, budget is a definite consideration and that because IVF has a higher success rate, some people like to jump straight to that. I liked that she considered treatment from all angles - emotional, health, and budget. She recommended medicated (Clomid) because she felt like it would give us potential the highest chance of success and we also used a trigger shot which I liked so I didn't have to stress over when I ovulated. She did mention that her recommendation was 3 cycles and that the success rate over 3 cycles was about 30%. We did 3 back to back IUI cycles and unfortunately none were successful b. After that point we had a detailed meeting with her to discuss next steps and everybody was on board that IVF was next. I personally couldn't continue to do the same things over and over and was ready for something with a higher success rate. Dr Boots again walked through the IVF process. She did not recommend that we use birth control before which I liked. But otherwise we would have followed a pretty normal atoms for 7-10 days, trigger, and egg retrieval process. Thankfully we had a natural miracle positive test before we could even begin! That was after 20 months of actively trying to conceive
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Don't remember! )
Everyone I dealt with was amazing and my favorite part was how communicative and clear they were. If I emailed through the portal, I'd have a response in a couple of hours usually and even the nurses that weren't super chatty were always professional and compassionate
Describe your experience with Northwestern Medicine.
I don't really have anything bad to say about Northwestern's fertility clinic! They are great about keeping appointments, running on time, early bloodwork spots for those who work, communicating clearly and efficiently. I always felt like they listened and never felt dumb for asking questions. I'd say the one thing I'd want someone else to know is that anytime you get an ultrasound on your follicles, the nurses are quiet and you can't see the screen. You then go back to to the waiting room and are called back by a RN to tell you your results. I thought it would've been a simultaneous thing but this wasn't ever a huge deal for me.
Describe the costs associated with your care under Christina E Boots at Northwestern Medicine.
I don't remember exactly but I want to say that the overall costs for our IUIs were close to $2K with the actual procedure and ultrasounds creating the bulk of it. Bloodwork was $25 and Clomid was $5
Describe Christina E Boots's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
Dr. Boots' and Northwestern have a one embryo transfer policy under the age of 35. She said the only time they'd put multiple embryos back would be if I was over 35 or if they decided to transfer Day 3 embryos that maybe weren't looking so great. At first this bugged me because the more the merrier right? But she explained to me the risks of multiples for me and the potential babies and seeing as she's a twin mom herself, she reassured me that was the right call.
10
Doctor
Christina E Boots
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
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9
8
Age
38 - 42
Treated
2013 - 2017
Success with this Doc
No
Treatment
6 IUI, 4 IVF, Donor Sperm
Diagnosis
Poor Egg Quality
9
8
He [Dr. Barnes] was very patient, took time to explain and to sit with us as we processed information he gave us...we tried IUI's for 6 months, with my eggs. Then we tried 4 IVF cycles with my eggs. Then we tried 3 IVF cycles with my wife's eggs - which resulted in two pregnancies, but two miscarriages...I sometimes wished he would be more firm in the direction of treatment, but I always trusted that he would effectively communicate with us if we were deciding to try something he didn't believe would be productive.
I very much appreciated when they separated the fertility dept. from the obstetrics [at Northwestern Medicine]...The window of [monitoring] hours was "do-able". It didn't feel like a cattle call...The insurance and billing coordination has been a nightmare...it was as if the clinic had never before dealt with two women partners - they couldn't figure out how to bill, who to bill - and we were in the best case scenario - meaning both of us had wonderful, expansive Blue Cross Blue Shield coverage PPO coverage.
Age
38 - 42
Treated
2013 - 2017
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 4 IVF, Donor Sperm
Diagnosis
Poor Egg Quality
9
8
How was your experience with Randall Barnes at Northwestern Medicine?
He was very patient, took time to explain and to sit with us as we processed information he gave us - which we very much appreciated. He was "fatherly" - not a chatter bug, so sometimes communication was overly "clinical" instead of "warm" - but a consummate professional. He made you feel like you were in good hands, which was reassuring.
What's one piece of advice would you give a prospective patient of Randall Barnes at Northwestern Medicine?
He won't be "warm", but you will feel safe with him.
During treatment, were you treated like a number or a human with Randall Barnes at Northwestern Medicine?
I always enjoyed Dr. Barnes "fatherly" manner. Although I sometimes wished he would be more firm in the direction of treatment, but I always trusted that he would effectively communicate with us if we were deciding to try something he didn't believe would be productive. I also appreciated that he treated my wife and I with the utmost care, concern and legitimacy - in other words, he never made us feel like we were "odd" for being a same-sex couple trying to get pregnant and when we switched to trying with my wife's eggs - he was on board!
Describe the protocols Randall Barnes used in your cycles at Northwestern Medicine and their degree of success.
My wife and I had tried "at home" for 6 months "turkey baster method" - then we tried IUI's for 6 months, with my eggs. Then we tried 4 IVF cycles with my eggs. Then we tried 3 IVF cycles with my wife's eggs - which resulted in two pregnancies, but two miscarriages.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Elena )
Northwestern's staff has been INCREDIBLE! They are all very attentive and treat patients like family - particularly Trish at the front desk, who is a dream to deal with at all times! Dr. Angela Lawson has also been a god send! She particularly championed us with the insurance/billing department which made a royal mess out of a same sex female couple - it was as if we were the first lesbian couple to EVER use their fertility treatment - that part was EXTREMELY frustrating.
Describe your experience with Northwestern Medicine.
The insurance and billing coordination has been a nightmare. Again, it was as if the clinic had never before dealt with two women partners - they couldn't figure out how to bill, who to bill - and we were in the best case scenario - meaning both of us had wonderful, expansive Blue Cross Blue Shield coverage PPO coverage. Everyone else we would recommend a million times over as being wonderful!
Describe your experience with your monitoring appointments at Northwestern Medicine.
The window of hours was "do-able". It didn't feel like a cattle call - but certainly it was noticeable that a lot of women were having fertility issues - which I found depressing (but I'm sure, some people must find that comforting to know they are not alone). I very much appreciated when they separated the fertility dept. from the obstetrics - talk about depressing, seeing pregnant women, or women pregnant and with kids - as you struggle.
Describe the costs associated with your care under Randall Barnes at Northwestern Medicine.
I have no independent recollection of how much any procedure cost. We were fortunate enough to have wonderful insurance coverage through Blue Cross and Blue Shield. We had primary and secondary coverage for most of the treatment time.
9
Doctor
Randall Barnes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
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6
8
Age
31
Treated
2017
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
6
8
I was started on an antagonist protocol and moderately high dosage due to my low ovarian reserve. When I didn't respond well (only one follicle growing on day 5 of stims), Dr. Feinberg cancelled the cycle and encouraged us to try naturally until I got my period. She wasn't willing to convert to IUI or give another day or two to see if other follicles caught up...While Dr. Feinberg definitely knew our case, I didn't feel a ton of empathy from her, even when our cycle was cancelled.
I was upset that no one [at Northestern Medicine] would tell me about a cyst I had on my day 4ultrasound. I also never knew how many follicles were growing, I had to ask for this information specifically...big and beautiful and runs mostly well. There are definite kinks and you'll need to advocate for yourself--sometimes things get lost in shuffle. Sometimes they'd check me in just for ultrasound and forget to notify the lab I had an appointment.
Age
31
Treated
2017
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
6
8
How was your experience with Eve Feinberg at Northwestern Medicine?
Dr. Feinberg came highly recommended by a close friend and we were thrilled to get the chance to work with her. I found her to be less than creative in her protocols, even when it meant I wouldn't be able to fit a cycle in before the lab closed for cleaning, she wouldn't adjust or change the protocol to allow me a chance. Luckily, I had already decided to move to another physician in the practice, who was willing to try a different approach. We're currently 10 weeks pregnant from that cycle!
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Medicine?
She's brilliant and goes by the books. Don't expect a ton of compassion or creativity.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Medicine?
While Dr. Feinberg definitely knew our case, I didn't feel a ton of empathy from her, even when our cycle was cancelled.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Medicine and their degree of success.
I was started on an antagonist protocol and moderately high dosage due to my low ovarian reserve. When I didn't respond well (only one follicle growing on day 5 of stims), Dr. Feinberg cancelled the cycle and encouraged us to try naturally until I got my period. She wasn't willing to convert to IUI or give another day or two to see if other follicles caught up.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Kelsey)
Kelsey was ok, but along the way seemed to confuse my care with another patients. I asked to switch to Rachel, who was more compassionate and clear when I spoke with her.
Describe your experience with Northwestern Medicine.
Northwestern is big and beautiful and runs mostly well. There are definite kinks and you'll need to advocate for yourself--sometimes things get lost in shuffle. Sometimes they'd check me in just for ultrasound and forget to notify the lab I had an appointment.
What specific things went wrong at Northwestern Medicine?
  • Lost appointments
  • Failed to convey critical information
6
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
36
Treated
2017
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF, 2 Embryo Freezing
Diagnosis
10
10
I did two stimulation rounds with menapur and folistim [with Dr. Eve Feinberg] . We froze all resulting 5 day embryos and did PGS testing. The first stimulation round only resulted in 1 mature egg that was not genetically normal. The second stimulation round resulted in 17 mature eggs, 9 of which fertilized, 8 of which made it to day 5 and 5 of which were genetically normal...She is the perfect combination of being realistic while staying upbeat and encouraging. She was always available to take our calls when we had questions or wanted to discuss next steps in more detail. She never rushed our conversations. She handled very well mine and my husband's tendencies to need to know all the technical details regarding my treatment and to discuss studies and research that we had done on our own that might have conflicted with her suggestions. I was very confident in her abilities.
The NU clinic utilizes MyChart which has secure email functionality. I found this so helpful. I never played phone tag with the nurses and I always heard back within an hour (or much less) with a detailed email answering all of my questions. It made a scary process a lot less intimidating. Kelsey is so upbeat and knowledgable. I trusted all of the information she gave me without question...This clinic is extremely efficient. I really like how they run early morning monitoring because you are not given an appointment. So if you know that you need to get in and out quickly, you just show up 15 minutes before it opens and you are in and out. The staff is so courteous and friendly. The clinic is brand new, clean and beautiful. I have heard that the lab is EVERYTHING and can greatly impact your chance of success. NU is a brand new state of the art lab. I liked that I didn't need to get on the clinic's schedule, they got on my schedule. This is not the case at all clinics--some require you to get on their schedule. However, the flip side to that is that my egg retrievals and HSG were not done by my physician. While, I trusted the capabilities of the other physicians, their bedside manner wasn't as wonderful as Dr. Feinberg. I was able to time my transfer to be performed by Dr. Feinberg. Despite this one downside of NU, I would still highly recommend it over other clinics and doctors we interviewed.
Age
36
Treated
2017
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF, 2 Embryo Freezing
Diagnosis
10
10
How was your experience with Eve Feinberg at Northwestern Medicine?
Dr. Feinberg has a wonderful bedside manor. She is the perfect combination of being realistic while staying upbeat and encouraging. She was always available to take our calls when we had questions or wanted to discuss next steps in more detail. She never rushed our conversations. She handled very well mine and my husband's tendencies to need to know all the technical details regarding my treatment and to discuss studies and research that we had done on our own that might have conflicted with her suggestions. I was very confident in her abilities.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Medicine?
Speak up if you have questions or concerns.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Medicine?
The whole practice at NU treated me warmly. From the receptionist and phlebotomist to the nurses and Dr. Feinberg, everyone knew my name and treated me kindly. I cannot say enough good things about this practice.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Medicine and their degree of success.
I did two stimulation rounds with menapur and folistim. We froze all resulting 5 day embryos and did PGS testing. The first stimulation round only resulted in 1 mature egg that was not genetically normal. The second stimulation round resulted in 17 mature eggs, 9 of which fertilized, 8 of which made it to day 5 and 5 of which were genetically normal.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Kelsey)
Kelsey is amazing. I could not say enough good things about her if I wrote 10 pages of reviews. The NU clinic utilizes MyChart which has secure email functionality. I found this so helpful. I never played phone tag with the nurses and I always heard back within an hour (or much less) with a detailed email answering all of my questions. It made a scary process a lot less intimidating. Kelsey is so upbeat and knowledgable. I trusted all of the information she gave me without question.
Describe your experience with Northwestern Medicine.
This clinic is extremely efficient. I really like how they run early morning monitoring because you are not given an appointment. So if you know that you need to get in and out quickly, you just show up 15 minutes before it opens and you are in and out. The staff is so courteous and friendly. The clinic is brand new, clean and beautiful. I have heard that the lab is EVERYTHING and can greatly impact your chance of success. NU is a brand new state of the art lab. I liked that I didn't need to get on the clinic's schedule, they got on my schedule. This is not the case at all clinics--some require you to get on their schedule. However, the flip side to that is that my egg retrievals and HSG were not done by my physician. While, I trusted the capabilities of the other physicians, their bedside manner wasn't as wonderful as Dr. Feinberg. I was able to time my transfer to be performed by Dr. Feinberg. Despite this one downside of NU, I would still highly recommend it over other clinics and doctors we interviewed.
Describe your experience with your monitoring appointments at Northwestern Medicine.
Very efficient. If you go 15 min before the monitoring window, you will be out by 7:20 am. It may take longer if you get there after 7:15 am. It also takes longer if you need to speak to a nurse following your monitoring.
Describe the costs associated with your care under Eve Feinberg at Northwestern Medicine.
My insurance covered most of the standard IUI and IVF drugs and procedures. However, we paid for egg freezing and PGS testing. I don't recall the amounts.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
Not really applicable to us because we did PGS testing and only considered eSET.
10
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
31 - 34
Treated
2014 - 2017
Success with this Doc
?
Treatment
6 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
10
We always felt that we were in the driver's seat. Dr. Milad recommended we do IVF right away, but we weren't ready so we pursued IUI's and chlomid. Dr. Milad did an amazing job on my open myomectomy when I finally had to have one, and then oversaw every cycle of IVF. Before each cycle and after we would discuss what went well and what we thought should be changed. He entertained my many questions, and personally responded to my messages.
I cannot say enough great things about the nursing coordinators [at Northwestern]. When I first entered the program, and I didn't understand the process as well, communications did seem abrupt. But over the months we've worked together, they are outstanding...The doctors rotate, meaning that your doctor will not always be reviewing your case and adjusting your protocol. Different doctors will do your retrievals and transfers, but the main POC for big treatment decisions will be done by your doctor and your doctor is always available throughout to respond to questions via their online platform.
Age
31 - 34
Treated
2014 - 2017
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
10
How was your experience with Magdy Milad at Northwestern Medicine?
I originally sought out Dr. Milad because of his experience in gynecological surgery, specifically fibroids. It was through this experience that we learned of our infertility issues. He did extensive diagnostic testing and then met with my husband and me to go over all of the results and explain their implications and our options. We always felt that we were in the driver's seat. Dr. Milad recommended we do IVF right away, but we weren't ready so we pursued IUI's and chlomid. Dr. Milad did an amazing job on my open myomectomy when I finally had to have one, and then oversaw every cycle of IVF. Before each cycle and after we would discuss what went well and what we thought should be changed. He entertained my many questions, and personally responded to my messages. When we thought we may be having immunological issues, Dr. Milad laid out the scientific evidence on treatment options - including nonconventional options that had some scientific support (the endometrial scratch, acupuncture, baby aspirin, etc.) After our miscarriage, Dr. Milad met with us to not only discuss options, but console us. My husband and I trust him implicitly, and really feel as if he cares about us.
What's one piece of advice would you give a prospective patient of Magdy Milad at Northwestern Medicine?
Patients that desire significant information on the treatment plans and options would be an excellent fit for Dr. Milad. if you need gynecological surgery - he is the best in the midwest.
During treatment, were you treated like a number or a human with Magdy Milad at Northwestern Medicine?
Dr. Milad has been our partner through a multi-year infertility struggle. He clearly explains test results and his recommendations. He lays out options in a way that is easy to understand and explains the science/evidence around risks and opportunities with treatment choices. Dr. Milad is kind, compassionate, and patient. He was very responsive to my many, many questions and was willing to think outside of the box when we got into later stages of IVF.
Describe the protocols Magdy Milad used in your cycles at Northwestern Medicine and their degree of success.
IVF #1 - 300 gonal f/150 menopur - 7 retrieved/6 mature/4 fertilized with ICSI/transferred two 7-cell 3-day embies - BFN, none to freeze IVF #2 - 225 gonal f/150 menopur - 20 retrieved/11 mature/10 fertilized with ICSI/transferred two 10-cell embies on day 3 - froze 5 blasts, M/C FET #1 - transferred one 5-day blast - BFN FET #2 - had scratch done, baby aspirin - transferred two 5-day blasts - BFP
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Anitra and Amy)
I cannot say enough great things about the nursing coordinators. When I first entered the program, and I didn't understand the process as well, communications did seem abrupt. But over the months we've worked together, they are outstanding. I receive blood work results and treatment steps in a timely fashion on scan/appointment days. At anytime I can send questions to the nursing team and they respond usually same-day, if not the next day. They are compassionate and kind. They know our case well, and express genuine concern for how things are going.
Describe your experience with Northwestern Medicine.
Northwestern is a newer IVF program, with a state-of-the-art lab. The office location is convenient for downtown Chicago, and is open 7 days a week. The doctors rotate, meaning that your doctor will not always be reviewing your case and adjusting your protocol. Different doctors will do your retrievals and transfers, but the main POC for big treatment decisions will be done by your doctor and your doctor is always available throughout to respond to questions via their online platform. All the doctors were fine except for Dr. Pavone, who was terrible. The latest fertility stats are from 2015, and Northwestern is ranked #7 in the Chicago-land area with 38% of all fresh transfers resulting in a live birth. the numbers apparently drastically improved in 2016 because of the lab, but of course that's something to consider. Scheduling is easy, wait times are minimal, and nurses and doctors are accessible.
Describe your experience with your monitoring appointments at Northwestern Medicine.
Scans are done in the morning between 630-800am. I found them efficient. The techs are professional and friendly. They aren't suppose to discuss the results, but mine always indicated whether things looked good or if there was an area for concern. If I wanted, instead of waiting for a callback later that day, a nurse would see me immediately after and go over the scan and talk about potential changes to treatment.
Describe the costs associated with your care under Magdy Milad at Northwestern Medicine.
For two fresh cycles, and two frozen embryo transfers, we've probably spent $2K with our insurance, including $1K for the cost of freezing embryos. There is a financial counselor at the office that walks through all coverage points and prices.
Describe Magdy Milad's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
Dr. Milad recommended two, 3-day embryos transferred and advised of trade-offs. He recommended one, 5-day embryo transfer because of his concern around the risks of carrying multiples. It was only after two failed fresh transfers and one failed frozen transfer that her recommended transferring two 5-day embryos.
10
Doctor
Magdy Milad
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
34
Treated
2017
Success with this Doc
?
Treatment
3 IUI, 4 IVF, 1 Egg Freezing
Diagnosis
Endometriosis
10
10
She is a wonderful dr. Being that she also has gone though infertility she can related to her patients. She is a good listener and always has a plan of how to move forward. She treated me on the spot for one of my apts. that was not even scheduled.... Eve sat with my husband and I at the table and took her time. She has wonderful bedside manner and her team of nurses are outstanding.
The nursing staff [at Northwestern Medicine] is AMAZING and so caring! They have an email portal and get back to you right away. Communication among the nurses is very important and they are truly wonderful!... Amazing facility! Super clean and the technology is all up to date! There is never more than 3 people in the waiting room, you truly feel like a patient and not just a number here!
Age
34
Treated
2017
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 4 IVF, 1 Egg Freezing
Diagnosis
Endometriosis
10
10
How was your experience with Eve Feinberg at Northwestern Medicine?
She is a wonderful dr. Being that she also has gone though infertility she can related to her patients. She is a good listener and always has a plan of how to move forward. She treated me on the spot for one of my apts. that was not even scheduled.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Medicine?
Ask her anything and she will have an answer or get you one, she's great!
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Medicine?
Eve sat with my husband and I at the table and took her time. She has wonderful bedside manner and her team of nurses are outstanding. The office she works at has state of the art equipment. I never have felt rushed or confused working with her, she made a plan and I am currently under treatment!
Describe the protocols Eve Feinberg used in your cycles at Northwestern Medicine and their degree of success.
I had been treated at a different dr for over a year and was not getting any results that were helpful. Dr. Fineburg was positive that she could get more then 8 /9 eggs retrieved (at my prior dr office in which only 4 out of both cycles made it and none resulted in pregnancy) and she did! I got 22 in which 8 made it. I did a fresh transfer and still was not pregnant. I am currently waiting on my ERA results to see if my implanting window needs to be adjusted.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Laura W.)
The nursing staff is AMAZING and so caring! They have an email portal and get back to you right away. Communication among the nurses is very important and they are truly wonderful!
Describe your experience with Northwestern Medicine.
Amazing facility! Super clean and the technology is all up to date! There is never more than 3 people in the waiting room, you truly feel like a patient and not just a number here!
Describe the costs associated with your care under Eve Feinberg at Northwestern Medicine.
$900 for ERA $1,500 for hystroscope $1,600 for retrieval
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
This is a conversation we had together and Dr. Fineburg listen and ultimately let my husband and I choose.
10
Doctor
Eve Feinberg
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
10
Age
36
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
7
10
I saw Dr. Barnes for our initial consult, IVF consult, egg retrieval, and then early pregnancy ultrasounds. He was great about answering my questions, even if I sent them through the portal. My monitoring visits were managed by sonographers, lab staff, and nurses.... I wish he'd talked with us more during our failed IUIs to see if we could change the protocols... For our IUIs we used clomid with an Ovidrel trigger. The first month we did 50mg of clomid on days 3-7, the second 100mg days 5-9, an the third 100mg days 3-7. Once we decided to move to IVF I started birth control for 21 days....
The nursing staff [Northwestern Med] was phenomenal, with the exception of one nurse. The IVF nurses were significantly more responsive and compassionate than the nurses who just handle IUI....Monitoring appointments take place between 7-7:45AM on weekdays and 8-8:30AM on weekends....The front desk staff is incredible, as well as the lab staff....Due to the large number of patients they see, it's easy to feel like "just a number" if you don't advocate for yourself.
Age
36
Treated
2016
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
7
10
How was your experience with Randall Barnes at Northwestern Medicine?
Dr. Barnes was great for our initial and IVF consults. He answered our questions clearly (and there were a lot!) and was prompt with follow-up questions I sent through the patient portal. I wish he'd talked with us more during our failed IUIs to see if we could change the protocols, but ultimately I think we would have ended up doing IVF anyway.
What's one piece of advice would you give a prospective patient of Randall Barnes at Northwestern Medicine?
Advocate for yourself! Ask questions and make sure you are clear on answers.
During treatment, were you treated like a number or a human with Randall Barnes at Northwestern Medicine?
I saw Dr. Barnes for our initial consult, IVF consult, egg retrieval, and then early pregnancy ultrasounds. He was great about answering my questions, even if I sent them through the portal. My monitoring visits were managed by sonographers, lab staff, and nurses. There are a lot of patients at this clinic, which can make you feel like a number, especially during early morning monitoring appointments. However, all of my nurses were wonderful about communicating with me directly and responding to my questions quickly.
Describe the protocols Randall Barnes used in your cycles at Northwestern Medicine and their degree of success.
For our IUIs we used clomid with an Ovidrel trigger. The first month we did 50mg of clomid on days 3-7, the second 100mg days 5-9, an the third 100mg days 3-7. Once we decided to move to IVF I started birth control for 21 days. On day 15 I added 10 units of Lupron, which I stayed on through my stimulation phase. I began 150 units of Follistim and 150 units of Menopur on day 2 of my cycle. From there I stayed on the same dose for 13 days, along with the 10 units of Follistim. On day 13 I decreased the Lupron to 5 units and added the Ovidrel trigger. Egg retrieval was scheduled for day 15. 12 eggs were retrieved, with 11 being mature. 8 fertilized normally with ICSI. On day 3 we went in for transfer and still had 8 growing. We transferred two 8-cell embryos and on day 6 two were still growing and were then frozen. I tested positive 7 days after my transfer and had my beta 10 days post transfer. A week and a half after my positive beta I went in for an ultrasound where we saw one gestational sac; a week later we saw one fetus and the heartbeat. Our daughter was born in February 2017 at full term.
Describe your experience with the nursing staff.
The nursing staff was phenomenal, with the exception of one nurse. The IVF nurses were significantly more responsive and compassionate than the nurses who just handle IUI.
Describe your experience with Northwestern Medicine.
Strengths: Academic institution, good results, high quality, seamless process (runs like a well-oiled machine). The front desk staff is incredible, as well as the lab staff. They're always cheery and friendly, which is helpful during a stressful time. Weakness: Due to the large number of patients they see, it's easy to feel like "just a number" if you don't advocate for yourself. The early morning monitoring appointments are great for working women, but it can sometimes feel like you're being shuffled from lab to ultrasound and then waiting for a nurse to meet with you or contact you (for IVF they would call me later that morning). Above all, advocate for yourself. Do not be afraid to ask questions or push for a specific protocol if you think it will help.
Describe your experience with your monitoring appointments at Northwestern Medicine.
Monitoring appointments take place between 7-7:45AM on weekdays and 8-8:30AM on weekends. Only once was there a line out the door in the five months I worked with this clinic. The other mornings it was a breeze to check in, wait to be called for lab/ultrasound, meet with nurse (for IUI only), and then make a new appointment or head to work to wait for more information pending lab results (IVF). It's a well oiled machine.
Describe the costs associated with your care under Randall Barnes at Northwestern Medicine.
I don't remember the exact numbers, but I think our meds were around $2700 (with insurance) and most of our procedures were covered by insurance. In the end I think we spent around $2K toward procedures, including embryo freezing, which was not covered by my insurance.
Describe Randall Barnes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
Dr. Barnes pushed SET and advised against transferring multiple embryos. We felt more comfortable with two and we were OK with the possibility of multiples. He was out of the office the day of the transfer and his chief, Dr. Jared Robins, did our transfer with one of the fellows (Dr. Okeigwe). Dr. Robins suggested transferring two embryos based on quality and my age. Be advised that Dr. Barnes will try to push you toward SET.
7
Doctor
Randall Barnes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
9
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
0
9
She [Dr. Mary Ellen Pavone] was not at all compassionate and didn't care about me as a person or my situation. However, she got us the results we wanted. She answered our questions, but sometimes it felt like we were annoying her by asking questions. We took it upon ourselves to understand our situation and I will say that she was willing to answer our questions. We also didn't really see her often - I can only remember 2 appointments before we got pregnant, an
There are a lot of people who go to northwestern, so they have the system down pat. I wouldn't recommend my doctor [Dr. Mary Ellen Pavone], but I thought the system was efficient for the most part, the receptionists were nice, the phlebotomist was awesome, the ultrasound technicians were so lovely. Also, the hours that you went in for monitoring were 7-7:30am on weekdays, which meant I could get to work on time which was clutch. It didn't mess with my schedule which I appreciated (other than making me wake up early, which was not a big deal).
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF
Diagnosis
0
9
How was your experience with Mary Ellen Pavone at Northwestern Medicine?
She was not at all compassionate and didn't care about me as a person or my situation. However, she got us the results we wanted. She answered our questions, but sometimes it felt like we were annoying her by asking questions. We took it upon ourselves to understand our situation and I will say that she was willing to answer our questions. We also didn't really see her often - I can only remember 2 appointments before we got pregnant, and one appointment after to check-in before she released us to an OBGYN. This was through 4 rounds of IVF, so it seemed like we didn't really know her or she us.
What's one piece of advice would you give a prospective patient of Mary Ellen Pavone at Northwestern Medicine?
She is blunt, expect that. Come with questions if you care about the intricate details of your treatment.
During treatment, were you treated like a number or a human with Mary Ellen Pavone at Northwestern Medicine?
She was very cold and didn't have a good bedside manner. At one point, I thought I had miscarried and went into the office for a checkup. We heard the heartbeat, but didn't know what it was - my husband had to ask to confirm that all looked OK, and she replied with a short, "yes". I started crying, and she didn't acknowledge it. It just seemed a bit callous and not the right response. I would have expected her to tell us as soon as she knew everything looked OK, and possibly to offer some reassuring words (or at least a tissue). In previous meetings, she had also been very short. She answered our questions, but seemed distant. I just figured that's how it was, until I met some of the other doctors who were way more understanding and empathetic (through appointments for embryo transfers and retrievals...it is just done by the doctor in the office that day, not necessarily your own doctor).
Describe the protocols Mary Ellen Pavone used in your cycles at Northwestern Medicine and their degree of success.
I don't remember.
Describe your experience with the nursing staff.
The nursing staff was fine. Because of the way they were set up, you didn't really get to know any of them. They required only phone conversations or messages - no email. They also each worked on different days...so of the 3 nurses, one worked M,W,F and one worked T,W,Th, etc. It was hard to remember which worked when and each had separate lines, so if you needed to reach someone that day, it was annoying because if I called one that wasn't working that day, I would just have to call back and leave a message for another. They were responsive though and and usually called back within 4 hours.
Describe your experience with Northwestern Medicine.
There are a lot of people who go to northwestern, so they have the system down pat. I wouldn't recommend my doctor, but I thought the system was efficient for the most part, the receptionists were nice, the phlebotomist was awesome, the ultrasound technicians were so lovely. Also, the hours that you went in for monitoring were 7-7:30am on weekdays, which meant I could get to work on time which was clutch. It didn't mess with my schedule which I appreciated (other than making me wake up early, which was not a big deal).
Describe your experience with your monitoring appointments at Northwestern Medicine.
It was kind of like a cattle call, but I actually liked how efficient it was.
Describe the costs associated with your care under Mary Ellen Pavone at Northwestern Medicine.
My insurance paid for it.
Describe Mary Ellen Pavone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
She told us about SET and seemed to want us to choose that. We didn't, and she didn't seem to care. Although she didn't really seem to care about us, so it isn't that surprising.
What specific things went wrong at Northwestern Medicine?
  • Failed to call with results
0
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
5
Age
35
Treated
2016
Success with this Doc
No
Treatment
3 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, PCOS
0
5
Dr. Barnes did not seem interested in actually seeing me as a patient or making sure that I was taken care of. I only saw him for the initial consultation and then once I was finally pregnant (before miscarrying). Once he determined that I was likely miscarrying and could potentially have a tubal pregnancy, he fell off the radar and left me hanging without confirming if I did or did not have a tubal pregnancy... I would be prepared to see very little of him.
I was told I could potentially have a tubal pregnancy, neither the doctor or the clinic [Northwestern Medicine] called to follow up - even after I left multiple messages with the clinic...The nursing staff was great at this facility...The clinic was very efficient and always had time to take me in. The only problem with their availability was that over the weekends, it was difficult to get in touch with someone if I needed to. One other issue I had was that the office was always so busy
Age
35
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Accountant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, PCOS
0
5
How was your experience with Randall Barnes at Northwestern Medicine?
Dr. Barnes did not seem interested in actually seeing me as a patient or making sure that I was taken care of. I only saw him for the initial consultation and then once I was finally pregnant (before miscarrying). Once he determined that I was likely miscarrying and could potentially have a tubal pregnancy, he fell off the radar and left me hanging without confirming if I did or did not have a tubal pregnancy.
What's one piece of advice would you give a prospective patient of Randall Barnes at Northwestern Medicine?
I am unsure of how Dr. Barnes is as an IVF doctor, but if you are going to see him for anything less, I would be prepared to see very little of him.
During treatment, were you treated like a number or a human with Randall Barnes at Northwestern Medicine?
I was doing timed intercourse with letrozole to induce ovulation. I rarely ever saw Dr. Barnes. I only saw him for my initial visit and once I was pregnant and ready to go in for an ultrasound. When I did go in for an ultrasound and it was determined that he could not see anything on the ultrasound, he told me I could have a tubal pregnancy and that they would call with more information the next day. I did not hear from them for days, despite my trying to contact them on my own. I was worried that if it was tubal, I was at risk of my fallopian tube bursting and losing it. Only when I had my OBGYN get in touch with the office did they ask for me to come in for another ultrasound, but Dr. Barnes did not see me - another Dr. in the office did. This is when they told me they did not think it was a tubal pregnancy, but I did, in fact, miscarry for the 2nd time. I felt like, because I was not an IVF patient but rather on the timed intercourse/medicated cycle, I was not worth his time.
Describe the protocols Randall Barnes used in your cycles at Northwestern Medicine and their degree of success.
In my initial consultation, Dr. Barnes' assistant doctor diagnosed me with PCOS based on my ultrasound. (I had gone a significant amount of time without menstruating). I then met with Dr. Barnes and he determined that I should start on letrozole to encourage follicle growth, then once I had sufficient follicles, I would take a trigger shot to induce ovulation. I was able to get pregnant twice, but miscarried both times. I do believe that the treatment strategy was effective an appropriate.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Neive Hanak)
The nursing staff was great at this facility. Without them, this place would seem like nothing but a baby-mill.
Describe your experience with Northwestern Medicine.
The clinic was very efficient and always had time to take me in. The only problem with their availability was that over the weekends, it was difficult to get in touch with someone if I needed to. One other issue I had was that the office was always so busy, it almost seemed like a baby-mill.
What specific things went wrong at Northwestern Medicine?
  • Failed to call with results
  • Failed to convey critical information
0
Doctor
Randall Barnes
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
5
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
32 - 35
Treated
2013 - 2016
Success with this Doc
?
Treatment
5 IUI
Diagnosis
Unexplained
8
8
He [Dr. Kazer] was very Matter of fact and didn't sugar coat anything. He just told us the treatment and odds. My husband liked this quality about him, but I prefer more compassion and listening and individual attention. He was good at answering my questions, but I had to prompt him. He didn't offer a lot of information up front. Most of my interaction with the clinic was through the RNs and APNs and sometimes I didn't feel like they were communicating all my questions or concerns to him. Overall, I knew he had a lot of experience and I trusted his expertise, I just wish he was better at communicating his thoughts and reasonings with us...
[Northwestern Med] Strengths-early morning hours, efficient, beautiful location, prompt responses. Weaknesses- expensive parking (even with discount), not a lot of individual attention, didn't feel as if they knew me or my story at all. Overall I have had a good experience, but not exceptional. It may be different when going through IVF...They were very prompt at replying to my calls or messages, which I always appreciated...
Age
32 - 35
Treated
2013 - 2016
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Unexplained
8
8
How was your experience with Ralph Kazer at Northwestern Medicine?
He was very Matter of fact and didn't sugar coat anything. He just told us the treatment and odds. My husband liked this quality about him, but I prefer more compassion and listening and individual attention. He was good at answering my questions, but I had to prompt him. He didn't offer a lot of information up front. Most of my interaction with the clinic was through the RNs and APNs and sometimes I didn't feel like they were communicating all my questions or concerns to him. Overall, I knew he had a lot of experience and I trusted his expertise, I just wish he was better at communicating his thoughts and reasonings with us.
What's one piece of advice would you give a prospective patient of Ralph Kazer at Northwestern Medicine?
Come with lots of questions ready.
During treatment, were you treated like a number or a human with Ralph Kazer at Northwestern Medicine?
There wasn't a lot of one on one attention to our particular story. It felt like, 'well this is how we do things so let's try it.' There wasn't a lot of investigating the why.
Describe the protocols Ralph Kazer used in your cycles at Northwestern Medicine and their degree of success.
We have unexplained infertility and got pregnant the first IUI + 50 mg clomid + trigger shot cycle. When we returned 3 years later, we tried this again twice. Then after no success, we tried same protocol with 100 mg clomid (to increase the follicles) for 2 more times. No luck so far. We are currently deciding whether or not to do one final IUI or proceed to IVF.
Describe your experience with the nursing staff.
They were very prompt at replying to my calls or messages, which I always appreciated. The downside was that it was often clear that they didn't review my chart before seeing me and needed me to fill in a lot of the blanks regarding my treatment. There was no continuity of care as I saw a new RN almost each time. I didn't feel like they knew me or my story.
Describe your experience with Northwestern Medicine.
Strengths-early morning hours, efficient, beautiful location, prompt responses. Weaknesses- expensive parking (even with discount), not a lot of individual attention, didn't feel as if they knew me or my story at all. Overall I have had a good experience, but not exceptional. It may be different when going through IVF.
Describe the costs associated with your care under Ralph Kazer at Northwestern Medicine.
Covered by insurance, so I am not sure of the costs (paid deductible).
8
Doctor
Ralph Kazer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
No
Treatment
2 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
9
Because of diminished ovarian reserve, typically we've used max doses of gonadotropins and I've actually responded fairly well for what would be expected. I've also tried DHEA, Co-Q 10, various other supplements, herbal remedies, acupuncture - have pretty much tried it all. Dr. Pavone always discussed these with me and most importantly went over the benefits and risks.
I felt that the IVF Coordinators [at Northwestern Medicine's Fertility Clinic] could be really rude at times. While I understand they are busy, I often felt like they never took time to discuss results. Their hours are interesting in that it seems like you can't get a hold of any of the IVF nurses after 3 PM on a weekday...The new office space and lab are amazing - very state of the art. I like that they are open 7 days a week and that there is a doctor always on call for any emergent need. The monitoring runs smoothly and quickly.
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
9
How was your experience with Mary Ellen Pavone at Northwestern Medicine?
Dr. Pavone is very intelligent and knows that data behind the most recent theories in fertility care. In being on this road for as long as we have, unfortunately, I've done a lot of reading and gotten A LOT of 'advice' from people who really think they understand fertility better than specialists. No matter what crazy thing I brought to Dr. Pavone, she always took time to discuss peer-reviewed literature and why something made sense or didn't make sense.
During treatment, were you treated like a number or a human with Mary Ellen Pavone at Northwestern Medicine?
She has always taken the time to explain the ins and outs of our fertility care to both me and my husband and returned my calls promptly when she could (i.e. wasn't in the operating room or seeing other patients in clinic).
Describe the protocols Mary Ellen Pavone used in your cycles at Northwestern Medicine and their degree of success.
Because of diminished ovarian reserve, typically we've used max doses of gonadotropins and I've actually responded fairly well for what would be expected. I've also tried DHEA, Co-Q 10, various other supplements, herbal remedies, acupuncture - have pretty much tried it all. Dr. Pavone always discussed these with me and most importantly went over the benefits and risks.
Describe your experience with the nursing staff.
I felt that the IVF Coordinators could be really rude at times. While I understand they are busy, I often felt like they never took time to discuss results. Their hours are interesting in that it seems like you can't get a hold of any of the IVF nurses after 3 PM on a weekday.
Describe your experience with Northwestern Medicine.
The new office space and lab are amazing - very state of the art. I like that they are open 7 days a week and that there is a doctor always on call for any emergent need. The monitoring runs smoothly and quickly.
Describe your experience with your monitoring appointments at Northwestern Medicine.
I felt like this clinic is a well-oiled machine in the mornings. There are certainly some patients who complain a lot about having to do any waiting but I felt that if you got there somewhat early, you would get in and out in good time.
Describe the costs associated with your care under Mary Ellen Pavone at Northwestern Medicine.
Fortunately, our insurance has covered all of our procedures. We've only had to pay copays for procedures and medications.
8
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
4
Age
31
Treated
2016
Success with this Doc
No
Treatment
IUI
Diagnosis
PCOS
4
4
She does not think outside of the box and would only consider one approach with my case. When I had asked for additional bloodwork or supplements to take her response was "sure, if you want to". I really just wanted her opinion based on her experience rather than what a study said. She may have too many patients or just not enough experience.
Northwestern has a beautiful new office and seem to have a smooth operation to get people in and out. However, they don't treat anyone as individuals, just as another woman coming in and out. They seem to have a 1 size fits all mentality and just try the same plan on everyone based on a study. They do not go above and beyond in any way. Whether its new treatment options, showing support or getting more insight into why pregnancy is not successful. I have a feeling they show more interest in IVF cases. If you are just starting out on your journey, don't come here first.
Age
31
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IUI
Diagnosis
PCOS
4
4
How was your experience with Mary Ellen Pavone at Northwestern Medicine?
Dr. Pavone is very intelligent and does everything by the book. I met her during my initial visit and then did not see her again, however, we did speak on the phone. Dr. Pavone seems to be socially awkward. Like she wants to say something but then censors herself and reverts to only using clinical language to answer a question. She does not think outside of the box and would only consider one approach with my case. When I had asked for additional bloodwork or supplements to take her response was "sure, if you want to". I really just wanted her opinion based on her experience rather than what a study said. She may have too many patients or just not enough experience.
What's one piece of advice would you give a prospective patient of Mary Ellen Pavone at Northwestern Medicine?
Do your own research and don't expect her to find creative solutions. Always ask to talk to her over the phone -- she is very short over email.
During treatment, were you treated like a number or a human with Mary Ellen Pavone at Northwestern Medicine?
I had to remind the doctor and nurses of my case, my test results each time we talked. I felt like when I didn't, they gave me generic answers or "studies show" answers.
Describe the protocols Mary Ellen Pavone used in your cycles at Northwestern Medicine and their degree of success.
During my first appointment, Dr. Pavone quickly diagnosed me with PCOS based on one ultrasound and 3 long cycles. This diagnosis took me by surprise as I have never had any hormonal issues. She quickly moved forward with her plan. 3 cycles of letrozole (better for women with PCOS) and timed intercourse, 3 cycles of letrozole and IUI, and if those were unsuccessful, move on to IVF. I ended up doing 5 rounds of letrzole and timed intercourse because I missed ovulation (I ovulated before day 14) twice. Despite not ever trying IUI, she said she would advise only one cycle of IUI then moving to IVF. At this point, being only 30 and feeling like it was moving too quickly, I sought out a 2nd opinion.
Describe your experience with the nursing staff.
At NW, you don't have one or two nurses. You deal with whoever is on staff at that time. The nurses work with all the doctors and I saw about 4-5 different nurses over the course of my time. Some of the nurses are better than others. Catherine and Neieve were pretty good -- they showed compassion and explained my situation. Jeannette (I think) was awful. She always seemed rushed, she never knew the specifics of my case and she was not compassionate whatsoever. I dreaded seeing her there on the days I had an ultrasound. The primary form of communication is via MyChart messages. This seems great but the nurses don't answer any questions with detail.
Describe your experience with Northwestern Medicine.
Northwestern has a beautiful new office and seem to have a smooth operation to get people in and out. However, they don't treat anyone as individuals, just as another woman coming in and out. They seem to have a 1 size fits all mentality and just try the same plan on everyone based on a study. They do not go above and beyond in any way. Whether its new treatment options, showing support or getting more insight into why pregnancy is not successful. I have a feeling they show more interest in IVF cases. If you are just starting out on your journey, don't come here first.
Describe the costs associated with your care under Mary Ellen Pavone at Northwestern Medicine.
Insurance covered just about everything. For 10+ ultrasounds, HSG test, 10+ bloodwork panels, I've paid about $150.
What specific things went wrong at Northwestern Medicine?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
4
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
10
Age
29
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
9
10
Felt like he [Dr. Jared Robins] cared. Was very personable. Returned calls in a timely manner...First did workup, established that I had PCOS and my husband had a low sperm count. Once we had these results, immediately started me on femara for ovulation regulation, and started IUIs to increase the chances of husband's sperm getting to egg. Unfortunately we had no pregnancies after 3 IUIs. Once we had tried IUI 3 times we advanced to IVF (which Dr. Robins said we would likely need from the get-go, though he was pleased w/ my response to femara and my husbands counts so he felt several trials of IUI were appropriate). For IVF I was started on Menopur and Cetrotide, which I responded well to. Used ovidrel once the eggs were ready. Also as Dr. Robins predicted, I responded very well to low doses of these medications. We became pregnant with a single embryo fresh transfer at 5 days. We still have 3 frozen embryos in the clinic.
[Northwestern's] Strengths - well located, clean and gorgeous. Excellent nursing and doctor staff. Weaknesses - dealt with some billing errors which were slow to be corrected, sometimes waiting room staff could be a little ornery (which I can hardly blame them for, dealing with 10s to 100s of anxious ladies a day)....The way the clinic is run, you will not see Dr. Robins too often, but he is overseeing your care. He is blunt but honest and will work to get you the results you desire. He has a huge knowledge base and always makes you feel as if you are in good hands.
Age
29
Treated
2016
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
9
10
How was your experience with Jared Robins at Northwestern Medicine?
I felt Dr. Robins was very candid and honest with me, which I appreciated. He felt our prognosis was good, which made me feel hopeful. Though I did not see him as often as I saw other providers in his clinic, he always responded to calls promptly when I wanted to speak with him and made me feel cared for.
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Medicine?
The way the clinic is run, you will not see Dr. Robins too often, but he is overseeing your care. He is blunt but honest and will work to get you the results you desire. He has a huge knowledge base and always makes you feel as if you are in good hands.
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Medicine?
Felt like he cared. Was very personable. Returned calls in a timely manner.
Describe the protocols Jared Robins used in your cycles at Northwestern Medicine and their degree of success.
First did workup, established that I had PCOS and my husband had a low sperm count. Once we had these results, immediately started me on femara for ovulation regulation, and started IUIs to increase the chances of husband's sperm getting to egg. Unfortunately we had no pregnancies after 3 IUIs. Once we had tried IUI 3 times we advanced to IVF (which Dr. Robins said we would likely need from the get-go, though he was pleased w/ my response to femara and my husbands counts so he felt several trials of IUI were appropriate). For IVF I was started on Menopur and Cetrotide, which I responded well to. Used ovidrel once the eggs were ready. Also as Dr. Robins predicted, I responded very well to low doses of these medications. We became pregnant with a single embryo fresh transfer at 5 days. We still have 3 frozen embryos in the clinic.
Describe your experience with the nursing staff.
The nurses were fabulous. They were compassionate and kind and prompt with responding. They never let questions go unanswered. It was a bit harder to get a hold of the IVF nurse, though I think she was extremely busy, and she always got in touch within a reasonable amount of time.
Describe your experience with Northwestern Medicine.
Strengths - well located, clean and gorgeous. Excellent nursing and doctor staff. Weaknesses - dealt with some billing errors which were slow to be corrected, sometimes waiting room staff could be a little ornery (which I can hardly blame them for, dealing with 10s to 100s of anxious ladies a day).
Describe your experience with your monitoring appointments at Northwestern Medicine.
It was a bit of a cattle call experience, though there are so many u/s techs that generally the wait was pretty short.
Describe the costs associated with your care under Jared Robins at Northwestern Medicine.
Costs were minimal, was largely covered by insurance, with copays. Overall I think we spent under $2000 (several things werent covered, ie embryo freezing)
What specific things went wrong at Northwestern Medicine?
  • Failed to call with results
  • Failed to order appropriate test
9
Doctor
Jared Robins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
9
Age
42 - 43
Treated
2015 - 2016
Success with this Doc
?
Treatment
4 IUI, 2 IVF, Donor Eggs
Diagnosis
Uterine Fibroids
8
9
Dr. Robins is very knowledgable and blunt with his opinions. He only uses methods that have a lot of supportive data, which is ok but also seems rigid when what we have tried did not work....I wish he was more decisive with what approach to take instead of me having to do my own research and then ask him if we can try different methods. I want Dr. Robins to be more of a leader in my care and not be closed off to other methods as long as there is no harm to myself or my pregnancy.
[Northwest Fertility] is nice and had a brand new office. The front desk staff is friendly and helpful. The phlebotomists are warm and make you feel comfortable. The ultrasound techs are ok. But since I've been with Dr. Robins he has performed all of my scans. The embryologists are very knowledgeable and have always returned my calls to discuss my frozen embryos. The billing rep Jenni is reliable and helpful and friendly. The clinic psychologist is very respectful and knowledgable about infertility treatment.
Age
42 - 43
Treated
2015 - 2016
Success with this Doc
?
Race
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
4 IUI, 2 IVF, Donor Eggs
Diagnosis
Uterine Fibroids
8
9
How was your experience with Jared Robins at Northwestern Medicine?
Dr. Robins is very knowledgable and blunt with his opinions. He only uses methods that have a lot of supportive data, which is ok but also seems rigid when what we have tried did not work. He returns my calls and welcomes me to call him on his cell phone. I wish he was more decisive with what approach to take instead of me having to do my own research and then ask him if we can try different methods. I want Dr. Robins to be more of a leader in my care and not be closed off to other methods as long as there is no harm to myself or my pregnancy.
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Medicine?
Be clear and direct because he can ramble off his thoughts when answering your questions and the you leave the coversation feeling like you never got an answer
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Medicine?
Dr. Robins was my third dr. He was my second dr at Northwestern. He looked at my history and thought outside of the box to Taylor a protocol that worked for me.
Describe the protocols Jared Robins used in your cycles at Northwestern Medicine and their degree of success.
My main issue was scar tissue in the uterine cavity and developing a thick uterine lining. Dr. Robins put me on Lupron and estrogen patches leading up to transfer and the results were good each cycle.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Deb And Joyce )
My original nurse left the clinic in May of 2015. The other nurse I felt comfortable with is compassionate and is helpful most times.
Describe your experience with Northwestern Medicine.
The clinic is nice and had a brand new office. The front desk staff is friendly and helpful. The phlebotomists are warm and make you feel comfortable. The ultrasound techs are ok. But since I've been with Dr. Robins he has performed all of my scans. The embryologists are very knowledgeable and have always returned my calls to discuss my frozen embryos. The billing rep Jenni is reliable and helpful and friendly. The clinic psychologist is very respectful and knowledgable about infertility treatment.
Describe the costs associated with your care under Jared Robins at Northwestern Medicine.
Donor cycle was roughly $16,000 IUI was covered by insurance. Frozen embryo transfers were between $5-$6k hysteroscopies laparoscopy HSG MRI were all covered by insurance.
What specific things went wrong at Northwestern Medicine?
  • Failed to call with results
  • Failed to order appropriate test
  • Canceled a cycle due to clinic error
8
Doctor
Jared Robins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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2
4
Age
36 - 37
Treated
2014 - 2015
Success with this Doc
No
Treatment
4 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve
2
4
She [Dr Pavone] was open to trying knew things, up to a point, but we finally had to move on when she refused to try any other protocols and was convinced we should be moving onto DE (donor egg). I have DOR and was responding poorly to her protocols----she tried EPP with high doses of follistim/menopur and threw in ganirelix at the end, and when two rounds of that yielded very low follicles, she then tried clomid, followed by follistim/menopur/ganirelix when I commented on how I seemed to respond much better to clomid than I did all the expensive injectables. I did better on the clomid, but still not that great,
It's complicated. The clinic definitely treats you like a number; the nurses do all the callbacks and all the communication....One thing about using any doctor at Northwestern is that your procedures will be done by whoever is on call and not actually your doctor, so you may have strangers doing your egg retrievals or transfers.
Age
36 - 37
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve
2
4
How was your experience with Mary Ellen Pavone at Northwestern Medicine?
I actually liked Dr. Pavone initially quite a bit and found her good at accepting suggestions and letting me pursue some more testing that a second opinion doctor had given me when we weren't making progress. She was open to trying knew things, up to a point, but we finally had to move on when she refused to try any other protocols and was convinced we should be moving onto DE (donor egg). I have DOR and was responding poorly to her protocols----she tried EPP with high doses of follistim/menopur and threw in ganirelix at the end, and when two rounds of that yielded very low follicles, she then tried clomid, followed by follistim/menopur/ganirelix when I commented on how I seemed to respond much better to clomid than I did all the expensive injectables. I did better on the clomid, but still not that great, yet she wouldn't try anything else, not even a micro-dose lupron protocol. If we wanted to proceed with her, it would have to be with the clomid protocol, which could only be done a few times due to limits on clomid exposure, and even then, she was pushing us to consider DE or adoption, which we had told her wasn't an option for us at this time. I do think that compared to the other docs at NW, she's one of the best and she's the most liberal (besides Dr. Marsh) and aggressive. She just gave up on my quicker than I think she should have, especially since I am only 37 (young for IVF, I keep being told).
What's one piece of advice would you give a prospective patient of Mary Ellen Pavone at Northwestern Medicine?
Be proactive and keep doing your own research. She is not going to give lots of suggestions or think outside the box for you, but is open to trying things if you want to (ie, she let me have a laparoscopy after my 3rd failed attempt at ER when I asked about it and also did a huge panel of immunology testing at my request even though I hadn't had recurring miscarriages---I wanted testing b/c I wanted information preemptively in case it could prevent a miscarriage should we ever get pregnant).
During treatment, were you treated like a number or a human with Mary Ellen Pavone at Northwestern Medicine?
It's complicated. The clinic definitely treats you like a number; the nurses do all the callbacks and all the communication. While monitoring, when you get your ultrasounds at Northwestern, the US techs are NOT allowed to discussed the ultrasound with you at all, so you have to awkwardly have your vagina probed by someone when you're dying to know if your follicles are progressing or not, but instead, you have to wait about 5-6 hours for a nurse who has never met you to give you your update. That part is very dehumanizing. Dr. Pavone, however, was more humane and if I had a question for her, she would attempt to answer it, although her written communication skills are very frustrating. and it often felt like she hadn't even read or comprehended my questions. Via phone or in person, she was much better, though, and I was satisfied with her answers. One thing about using any doctor at Northwestern is that your procedures will be done by whoever is on call and not actually your doctor, so you may have strangers doing your egg retrievals or transfers.
Describe the protocols Mary Ellen Pavone used in your cycles at Northwestern Medicine and their degree of success.
for IUIs---clomid CDs 2-6 and then ovidrel trigger, used ultrasound monitoring. IVFs---1st and 2nd attempts, did estrogen priming then started follistim/menopur once menses started, then added in ganirelix towards the end. Pavone felt this was the best approach for women with DOR. Both of these cycles yielded very low follicle development; 2 mature eggs the first round, and then the second was converted to IUI (and only then b/c I insisted I wasn't wasting an insurance-covered ER on 1-2 follicles). First round had nothing to transfer. Obviously BFNs both those rounds 3rd and 4th IVF attempts: clomid 150mg CD 2-5, then added on follistim/menopur/saizen/ganirelix. Better follicle recruitment, 3rd round poor egg quality, but 4th round, finally with 3 perfect embryos to transfer. For the 4th attempt, it should be noted that I had started to use a ton of antioxidant supplements recommended by a 2nd opinion RE and had also started seeing a chinese medicine practitioner and was using chinese herbs and acupuncture weekly). BFNs both those rounds. Pavone like the response to clomid and didn't want to change anything up if we proceeded with her.
Describe your experience with the nursing staff.
There was a high turnover with the nursing staff---some of them were great, but then I also had a couple who clearly didn't know how ovulation and the hormones were related (ie, checking progesterone the day of ovulation isn't actually going to show you anything b/c it won't have risen by then, but the nurse insisted on doing it anyways). One nurse clearly was in a bad mood when doing my IUI (they do all the IUIs at Northwestern---not the docs) which was really awkward. Half the time, they didn't know why I was there and I'd have to tell them, since they didn't seem to keep notes in the charts. Also, you have to play phone tag all the time b/c they never actually answer the phone, so you have to leave a message to call back and then hope you are able to answer it when they do.
Describe your experience with Northwestern Medicine.
it's a new clinic, so it's state of the art and has a beautiful view of Lake Michigan. The phlebotomists are friendly and so are the US techs, but you are not allowed to ask the techs anything about what they see on the US (also, you are not allowed to see the US screen when they're doing your US---how awkward!). It does run pretty smoothly, though, and you can be out of there by 7:30a if you have to go in for monitoring. It can feel a little like a cattle call, though, b/c women start lining up in the hallway before it opens and you are standing in line with a bunch of women whose hormones are raging and you're all pissed that you're waiting. I think if they just opened the doors and let people come sit in the waiting room, it would feel more civilized.
Describe your experience with your monitoring appointments at Northwestern Medicine.
See earlier comment about the clinic. Monitoring hours are 7a-7:45 M-F and 8a-8:30 on Sat/Sun. If you weren't there before 7 and standing in line, it could take up to an hour to get out, but it's faster than trying to get monitoring done at FCI.
Describe the costs associated with your care under Mary Ellen Pavone at Northwestern Medicine.
IUIs were about $1200 each with the ultrasounds, meds, and actual insemination. IVFs were covered under insurance once I changed plans, but would've been 8-9K for the package, not including medicine costs. Office visits were $250-350 and the labs were expensive, too, since they were through Northwestern.
What specific things went wrong at Northwestern Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
2
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
0
Age
27 - 28
Treated
2013 - 2014
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Unexplained
0
0
I respect doctors that can be blunt and straightforward, but also appreciate empathy and heartfelt support. Dr. Pavone acted like a robot at each appointment. She never asked how I was feeling or asked for my opinion. Because I suffered from eating disorders in the past, I felt that Dr. Pavone blamed me for my infertility problems. While they may have contributed to it, I went into early menopause at 25 and that wa
I was surprised to learn that Dr. Pavone did not do the insemination herself for each of my 3 IUI’s. A nurse [at Northwest Medicine] named Elaine did each insemination. She was knowledgeable but I would have liked the chance to speak to Dr. Pavone to explain what was happening and what I could expect. For labs and ultrasounds, I often waited more than 45 minutes in a room full of women. The nurses who I worked with were nice, but I always felt like just a number to them. Many times, no one called with my results like they were supposed to so I’d have to leave a message and hope that someone called me that afternoon so I knew if I should stay on the same dosage of medication.
Age
27 - 28
Treated
2013 - 2014
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Unexplained
0
0
How was your experience with Mary Ellen Pavone at Northwestern Medicine?
I was referred to Dr. Pavone by a co-worker who had a good experience with her. I unfortunately did not have a single positive interaction with her and regret not switching doctors sooner. I understand that infertility is a very indepth and complicated area of medicine to practice. I respect doctors that can be blunt and straightforward, but also appreciate empathy and heartfelt support. Dr. Pavone acted like a robot at each appointment. She never asked how I was feeling or asked for my opinion. Because I suffered from eating disorders in the past, I felt that Dr. Pavone blamed me for my infertility problems. While they may have contributed to it, I went into early menopause at 25 and that was unrelated to any previous issue I had. Dr. Pavone did do an HSG to check for issues but should have also checked my uterus with a hysteroscopy, but she didn’t. Because of that, I had three unsuccessful medicated IUI’s that never could have worked because of polyps and scar tissue on my uterus. I believe Dr. Pavone was quick to write off many of my symptoms and didn’t look into things as much as she should have. She decided on a route of treatment very quickly and didn’t seem to take my opinions or that of previous doctors into account. I was a poor responder to my first round of medication. She upped my Menopur dosage so much and so quickly that I suffered from ovarian hyper stimulation. I called her office for days saying I was in a lot of pain and she said it was normal and brushed off my complaints. I finally told a nurse I needed to be seen and they said they would try to squeeze me in. I ended up waiting for 4 hours in the waiting room before they remembered I was there. Dr. Pavone was not apologetic about my wait. Once she realized how swollen my ovaries were, she did apologize but didn’t change my dosage.
What's one piece of advice would you give a prospective patient of Mary Ellen Pavone at Northwestern Medicine?
I would never recommend that anyone work with Dr. Pavone. However, if they decided to, I would recommend that they act as a strong advocate for themselves. I wish I had stood up to Dr. Pavone and fought for myself. Dr. Pavone is very quick to make judgements and is not very open to other opinions. She does not care about her patients on an emotional level, so someone who needs a caring doctor should not work with Dr. Pavone.
During treatment, were you treated like a number or a human with Mary Ellen Pavone at Northwestern Medicine?
Her clinic staff never remembered me, Dr pavone did not remember my name, look me in the eye or care about me.
Describe the protocols Mary Ellen Pavone used in your cycles at Northwestern Medicine and their degree of success.
She did 3 medicated IUIs and upped my dosage each time. She never did a scan of my uterus. Had she done so, she would have known that polyps and scar tissue blocked an embryo from implanting
Describe your experience with the nursing staff.
The nurses treated patients like a herd of cattle trying to rush us through. They acted like I was bothering them when I called. They even forgot about me in a waiting room for 4 hours.
Describe your experience with Northwestern Medicine.
I was surprised to learn that Dr. Pavone did not do the insemination herself for each of my 3 IUI’s. A nurse named Elaine did each insemination. She was knowledgeable but I would have liked the chance to speak to Dr. Pavone to explain what was happening and what I could expect. For labs and ultrasounds, I often waited more than 45 minutes in a room full of women. The nurses who I worked with were nice, but I always felt like just a number to them. Many times, no one called with my results like they were supposed to so I’d have to leave a message and hope that someone called me that afternoon so I knew if I should stay on the same dosage of medication.
What specific things went wrong at Northwestern Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
0
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

2
1
Age
38
Treated
2014
Success with this Doc
No
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
2
1
Dr. Marsh is friendly and seemed very knowledgeable, but the appointments felt rushed. My biggest issue with her was there no protocol in place for what to do when I got a negative pregnancy test. It was me who had to call the clinic frantic that my period had started and I didn't know what meds to take for the upcoming month.
The clinic is poorly run. Too few nurses, too many patients, and no means of effective communication. Direct phone numbers and emails of nurses and doctors are not provided. Good luck getting through to anyone. When you get a negative result or your period, be prepared to not know what is going to happen next month in terms of any adjustments to medications or your protocol. You have to track them down to find out, but again, good luck getting through.
Age
38
Treated
2014
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
2
1
How was your experience with Erica Marsh at Northwestern Medicine?
Dr. Marsh is friendly and seemed very knowledgeable, but the appointments felt rushed. My biggest issue with her was there no protocol in place for what to do when I got a negative pregnancy test. It was me who had to call the clinic frantic that my period had started and I didn't know what meds to take for the upcoming month.
What's one piece of advice would you give a prospective patient of Erica Marsh at Northwestern Medicine?
Be prepared to never be able to reach her. You can only directly call the 2 gatekeepers (receptionists) whose sole function is to take a message to pass it on to a nurse. Get ready to have your phone with you at all times so when the nurse calls you back 48 hours later you answer. If you don't answer, you have to start the process all over again of first calling the gatekeepers. The one time I asked for Dr Marsh specifically it took her 2 weeks to call me back because she was in Italy, but the staff never let me know there would be a delay.
During treatment, were you treated like a number or a human with Erica Marsh at Northwestern Medicine?
I had no point of contact and I always got different nurses who didn't remember me or know my case.
Describe the protocols Erica Marsh used in your cycles at Northwestern Medicine and their degree of success.
We did 3 months of IUIs with chomid or femara. She suggested doing 3 months of IUIs before IVF mainly because insurance requires it. She admitted if chlomid doesn't work in the first few months it probably won't work. She was very knowledgeable. Were going to move on to IVF but I switched before then because Northwestern had a low success rate for IVF for women aged 38-39.
Describe your experience with the nursing staff.
You are just a number and they are overworked and stressed out. They made me feel bad for being anxious and worried. They seemed annoyed by my questions.
Describe your experience with Northwestern Medicine.
The clinic is poorly run. Too few nurses, too many patients, and no means of effective communication. Direct phone numbers and emails of nurses and doctors are not provided. Good luck getting through to anyone. When you get a negative result or your period, be prepared to not know what is going to happen next month in terms of any adjustments to medications or your protocol. You have to track them down to find out, but again, good luck getting through.
What specific things went wrong at Northwestern Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
2
Doctor
Erica Marsh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

3
4
Age
31 - 32
Treated
2013 - 2014
Success with this Doc
No
Treatment
6 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Male Factor, Unexplained
3
4
Dr Barnes is incredibly warm as a person, though is bedside manner is a bit old school. I felt that once I had 1 failed cycle, my protocol was not changed prior to my second cycle... Dr Barnes wanted me to do a 6th cycle of IUI, but we insisted we move to IVF.
The nursing staff is overworked. There is no consistency with care. Voicemails are not returned in a timely manner (48 hours)... You already feel like a number and when you have a pressing questions or matter you would like to discuss, it's very frustrating to have to wait days to hear back.
Age
31 - 32
Treated
2013 - 2014
Success with this Doc
No
Race
European
Income
$500K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Male Factor, Unexplained
3
4
How was your experience with Randall Barnes at Northwestern Medicine?
Dr Barnes is incredibly warm as a person, though is bedside manner is a bit old school. I felt that once I had 1 failed cycle, my protocol was not changed prior to my second cycle. In between my 2 cycles, he discovered I had anemia. Anemia is perhaps the FIRST thing that should be tested for anytime you give blood so it was frustrating that it took an entire IVF cycle to discover this. Due to the anemia, Dr Branes wanted to do further testing to rule out internal bleeding since I showed no signs of anemia. This resulted in a colonoscopy and endoscopy which both came back clear. From there, Dr Barnes didnt have any other explanations as to why my first cycle failed so we moved forward with my second cycle - which also resulted in an early miscarriage. After 2 failed cycles I decided to move on to another clinic. We transfered our 1 frozen embryo when we left.
What's one piece of advice would you give a prospective patient of Randall Barnes at Northwestern Medicine?
Be your own advocate. This would be my advice with any Dr, but especially with doctors at NW who barely know your name let alone your case.
During treatment, were you treated like a number or a human with Randall Barnes at Northwestern Medicine?
The NW office is EXTREMLY busy. You are given a number for every appointment in order to get labs and ultrasound. I saw Dr Barnes maybe 3 tiems during my care, though if he was available and in the office, I was able to request a visit. The nurses, particularly Amy, were kind and sensitivie. The IVF nurses on the other hand were impossible to get in touch with. I would leave messages and not get a call back for days.
Describe the protocols Randall Barnes used in your cycles at Northwestern Medicine and their degree of success.
I started my protocol with 3 months of timed intercourse on Clomid. Each month resulted in a negative pregnancy test. I then moved onto IUI. The first 3 cycles were on Clomid. Each resulted in a negative test. Each month on Clomid Dr Barnes bumped up my dosage, yet I only had 1 or 2 viable follicles each month. After 3 cycles of IUI on Clomid and little reaction, Dr Barnes put me on Femara. We did 2 cycles on Femara, both resulting in a negative pregnancy test. Dr Barnes wanted me to do a 6th cycle of IUI, but we insisted we move to IVF. We did our first round of IVF which resulted in 2 quality embryos. My husband and I had decided in advance of our fresh transfer that we wanted to put 2 embryos in, however at NW their Dr's rotate and on the day of my transfer, a Dr Kazer was on rotation. He came into the room prior to transfer to confirm we had 2 viable embryos and when we let him know we wanted to transfer both, he basically used his scare tactics to force us into only putting in 1 embryo. I feel like this is a result of both his bedside manner, and the fact that NW does not like multiple pregnancies and look down upon transferring more than one embryo. We felt almost bullied and defeated and when I got pregnant, then quickly had a miscarriage, we regretted not following our hearts and transferring two. During our second IVF cycle, we insisted they allow us to transfer two. Again, Dr Barnes was not the Dr that did the procedure. This time it was Dr Robins who also tried to convince us to transfer one, but we stuck to our guns and transferred 2. Dr Robins is also a fan of 3-day transfers which did not sit right with me, but at the time of transfer, being hormonal and vulnerable, unfortunately you often listen to the Drs as opposed to following your gut.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Joan)
The nursing staff is overworked. There is no consistency with care. Voicemails are not returned in a timely manner (48 hours). These are hormonal sensitive women these nurses are dealing with on an everyday basis. You already feel like a number and when you have a pressing questions or matter you would like to discuss, it's very frustrating to have to wait days to hear back.
Describe your experience with your monitoring appointments at Northwestern Medicine.
Cattle call with numbers
Describe the costs associated with your care under Randall Barnes at Northwestern Medicine.
IVF was $10k per cycle. IUI was $700. This was the out of pocket (cash) cost.
What specific things went wrong at Northwestern Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
3
Doctor
Randall Barnes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
34 - 40
Treated
2005 - 2011
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
10
Dr. Kazer was attentive and approachable. He communicated regularly and clearly. He was kind and patient with my husband and me...Dr. Kazer was kind and compassionate. He was upfront with all information clearly set objectives. He was confident and professional while maintaining a good bedside manner. He always returned phone calls and called with test results himself...I have referred Dr. Kazer to several other friends who are experiencing problems conceiving.
The clinic [Northwestern Med] was downtown so convenient with parking available. The timing for visits made it possible for me to receive treatments, go for tests, bloodwork, ultrasounds and still go to work...The nurses were so friendly. With the multiple visits, they were always so friendly and kind. They seemed like friends by the time the process was over...We needed to pay for freezing and testing sperm. We needed to pay with co-pays for hormone pills and injections.
Age
34 - 40
Treated
2005 - 2011
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Ralph Kazer at Northwestern Medicine?
Dr. Kazer was kind and compassionate. He was upfront with all information clearly set objectives. He was confident and professional while maintaining a good bedside manner. He always returned phone calls and called with test results himself.
What's one piece of advice would you give a prospective patient of Ralph Kazer at Northwestern Medicine?
Make an appointment with him. He knows his profession and is an amazing doctor.
During treatment, were you treated like a number or a human with Ralph Kazer at Northwestern Medicine?
Dr. Kazer was attentive and approachable. He communicated regularly and clearly. He was kind and patient with my husband and me. I have referred Dr. Kazer to several other friends who are experiencing problems conceiving.
Describe the protocols Ralph Kazer used in your cycles at Northwestern Medicine and their degree of success.
With my son, we used clomid first to stimulate growth. We then moved on to IUI. Again we used clomid and injections to release the eggs. We had 3 IUI resulting in 1 single successful pregnancy. When I went back to see Dr. Kazer to conceive again, we went directly to IUI. Clomid and an injection to release eggs. After one failed IUI, we began the IVF process. I cannot remember the drug names. I used some hormonal injections to grow eggs. We did the retrieval and progesterone shots following. I had 2 single transfers of embryos and then transferred 2 embryos resulting in multiple(twin) pregnancy.
Describe your experience with the nursing staff.
The nurses were so friendly. With the multiple visits, they were always so friendly and kind. They seemed like friends by the time the process was over.
Describe your experience with Northwestern Medicine.
The clinic was downtown so convenient with parking available. The timing for visits made it possible for me to receive treatments, go for tests, bloodwork, ultrasounds and still go to work.
Describe your experience with your monitoring appointments at Northwestern Medicine.
It was very efficient. Hours of availability made the process easier.
Describe the costs associated with your care under Ralph Kazer at Northwestern Medicine.
My insurance covered most everything. We needed to pay for freezing and testing sperm. We needed to pay with co-pays for hormone pills and injections.
Describe Ralph Kazer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
Dr. Kazer gave me the choice for the eSET and then recommended the multiple embryo transfer when the 2 eSET were unsuccessful
10
Doctor
Ralph Kazer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
35 - 42
Treated
2003 - 2010
Success with this Doc
Yes
Treatment
3 IVF, Donor Eggs
Diagnosis
Endometriosis, Poor Egg Quality
10
10
He [Dr Edmond Confino] took the time at the begin to explain the journey and was willing to move quickly to assisted process given our time trying and age. I adore his candor which included spending time to explain the steps and the odds of success. He was realistic while being optimistic too.
Loved that [Norwthestern Fertility] was a larger group with many care members. It was also close to my work so I could go for check ins during lunch or before work. Additionally the weekend hours were great for ultrasound check ins...As a strength for me was [Dr Confino's] complete candor. I can see how if you wanted more care that his style may not blend. It was ideal for us. There were times that another doctor did a transfer but at that point I was confident in the full team and saw no issue with using another team member.
Age
35 - 42
Treated
2003 - 2010
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF, Donor Eggs
Diagnosis
Endometriosis, Poor Egg Quality
10
10
How was your experience with Edmond Confino at Northwestern Medicine?
As a strength for me was his complete candor. I can see how if you wanted more care that his style may not blend. It was ideal for us. There were times that another doctor did a transfer but at that point I was confident in the full team and saw no issue with using another team member.
What's one piece of advice would you give a prospective patient of Edmond Confino at Northwestern Medicine?
Ask how many Confino babies there are - so many.... If you don't like direct, use another doctor. If you are mater a fact he's a super fit.
During treatment, were you treated like a number or a human with Edmond Confino at Northwestern Medicine?
He took the time at the begin to explain the journey and was willing to move quickly to assisted process given our time trying and age. I adore his candor which included spending time to explain the steps and the odds of success. He was realistic while being optimistic too.
Describe the protocols Edmond Confino used in your cycles at Northwestern Medicine and their degree of success.
We started with oral meds to stimulate ovulation results. We quickly detected a cyst on an ovary that was going to be drained. Upon consult with another doctor there was concern of cancer. It was removed via laperscopic surgery when Stage 4 endometrious was discovered. That accelerated treatment after healing into IVF. One IVF process was successful for a couple weeks before miscarriage. We then took time under medical process to suppress my system (mini-menopause) so we might have a better shot at the next round of IVF. That healing and suppressing journey added time. From there we tried one more time on IVF and just could not produce viable eggs that could sustain. This far into the journey we were open to the idea of egg donation. We interviewed two companies and begin that new journey. Our first donor was rejected by the clinic on the day of extraction because she admitted to smoking. We were heart broken and had to start over. We would have used her eggs but the clinic has strict expectations. Our next donor and implantation was success - 2 in and 2 out.
Describe your experience with your nurse at Northwestern Medicine.
I became very familiar with my care coordinator/nurse. She had to deliver bad news to me on several occasions. She was available, called when she said and was compassionate when the news was bad and excited for me when it was moving in the right direction.
Describe your experience with Northwestern Medicine.
Loved that is was a larger group with many care members. It was also close to my work so I could go for check ins during lunch or before work. Additionally the weekend hours were great for ultrasound check ins.
Describe your experience with your monitoring appointments at Northwestern Medicine.
It was handled very efficiently in my opinion
Describe the costs associated with your care under Edmond Confino at Northwestern Medicine.
Don't really recall. It was very expensive and by the time we hit the 3rd round we were at the ceiling of our coverage. They enabled me to turn in my unused meds as a credit towards the donor process.
10
Doctor
Edmond Confino
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
26
Treated
2019
Success with this Doc
?
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
8
Dr Feinberg has been extremely personable and honest ... We went to her for a third opinion and she informed us that with my condition, she always counsels patients that there is a 5% chance of pregnancy. She then told us to go through with our plans for donor egg and frozen embryo transfer. I felt like she was truthful in her advice and we appreciated her opinion and compassion. She seems very experienced New Patient Advice
Strengths-the mychart app, getting called back as requested Weaknesses-no education on medications for FET. Only one message saying when to start and stop meds. Was not made aware of time of FET until 2 days prior. Made it very hard to schedule .... Christine was easily reachable by NM MyChart app. ... She [Dr. Feinberg] highly recommended single embryo transfer. This was our first attempt.
Age
26
Treated
2019
Success with this Doc
?
Race
European, East Asian
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
8
How was your experience with Eve Feinberg at Northwestern Medicine?
We had a pregnancy leading to a miscarriage when we were told pregnancy was not possible by other physicians. We went to her for a third opinion and she informed us that with my condition, she always counsels patients that there is a 5% chance of pregnancy. She then told us to go through with our plans for donor egg and frozen embryo transfer. I felt like she was truthful in her advice and we appreciated her opinion and compassion. She seems very experienced
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Medicine?
She will not sugar coat anything.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Medicine?
Dr Feinberg has been extremely personable and honest
Describe the protocols Eve Feinberg used in your cycles at Northwestern Medicine and their degree of success.
Labs, saline ultrasound to see if your uterine lining is prepared, adjust estrace and prometrium doses to have a period, baseline appointment, begin 2 week course of 4mg estrace 2x/day, mid cycle appointment to ensure uterine lining is &gt;7mm thick aNd progesterone indicates no ovulation, 6 day course of PIO injections as well as endometrin vaginal suppositories, doxycycline 2 days before FET and 2 days after. Transfer day 6th day of injections. 8 day wait for blood HCG pregnancy test.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Christine Gaedele)
Christine was easily reachable by NM MyChart app.
Describe your experience with Northwestern Medicine.
Strengths-the mychart app, getting called back as requested Weaknesses-no education on medications for FET. Only one message saying when to start and stop meds. Was not made aware of time of FET until 2 days prior. Made it very hard to schedule
Describe the costs associated with your care under Eve Feinberg at Northwestern Medicine.
Nothing particular to this physician.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
She highly recommended single embryo transfer. This was our first attempt.
8
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
5
Age
38 - 39
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS, Other
7
5
So far he [Dr. Jain] is very nice and very gentle. He explains this well and although I am in the field he still explained everything. Sometimes he can be a little awkward but I believe he knows his specialty. I’ve never had a problem with him, I’d just like him to be more visible...I didn’t like that he wasn’t the one who performed the actual transfer or retrieval. How do I know he was even managing the medications during a cycle?...Iui x3 with letrozole and ovidrel trigger...1 ivf cycle with gonal f and menopur. 7 follicules, 4 mature, 1 fertilized. 1 bfn...
all options should be available at all locations [of Northwestern Medicine]. I had absolutely no idea that the actual ivf procedure was not done In Oak brook at all. Everything is based downtown, weekend monitoring... downtown. Ivf downtown...Everyone’s hands are in the chart. With the primary location being downtown, I feel like the dictate the plan. I had nurses communicating with me that I have never met nor spoken to. All communication is computer chart based.
Age
38 - 39
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS, Other
7
5
How was your experience with Tarun Jain at Northwestern Medicine?
So far he is very nice and very gentle. He explains this well and although I am in the field he still explained everything. Sometimes he can be a little awkward but I believe he knows his specialty. I’ve never had a problem with him, I’d just like him to be more visible.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Medicine?
Be prepared to not see a MD during your IUI. I was completely caught off guard. Be prepared to travel down town for monitoring and procedures, I was under the impression everything could be done in Oakbrook.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Medicine?
Dr Jain made me feel good, he explained things. However I didn’t like that he wasn’t the one who performed the actual transfer or retrieval. How do I know he was even managing the medications during a cycle?
Describe the protocols Tarun Jain used in your cycles at Northwestern Medicine and their degree of success.
Iui x3 with letrozole and ovidrel trigger. Letrozole works better with those with a history of PCOS. 1 ivf cycle with gonal f and menopur. 7 follicules, 4 mature, 1 fertilized. 1 bfn.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Joyce)
Everyone’s hands are in the chart. With the primary location being downtown, I feel like the dictate the plan. I had nurses communicating with me that I have never met nor spoken to. All communication is computer chart based.
Describe your experience with Northwestern Medicine.
If you’re going to promote numerous locations... all options should be available at all locations. I had absolutely no idea that the actual ivf procedure was not done In Oak brook at all. Everything is based downtown, weekend monitoring... downtown. Ivf downtown.
Describe the costs associated with your care under Tarun Jain at Northwestern Medicine.
Last I have heard... my insurance covers 5 IUI’s and 4 IVF procedures.
Describe Tarun Jain's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
1-2 with a 3 day. 1 with a 5 day.
What specific things went wrong at Northwestern Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
  • Provided conflicting information
7
Doctor
Tarun Jain
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
7
Age
39 - 40
Treated
2018 - 2019
Success with this Doc
?
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
5
7
Doctor [Boots] is very understanding of my particular situation. With a lot of money at stake for treatment a bit more clarity or face to face time would be appreciated. I felt heard but I would like a more detailed explanation of why, when things don’t work ... She was open to discussing pros and cons about this [eSET approach]. ... 2 IUI with Clomid, Ovidrel - negative 1 IUI Letrozole, Ovidrel (I asked for Letrozole change)
Strength- works like clockwork. Patient portal is good. Staff [Northwestern Medicine] is friendly. Experienced group of Doctors who consult with each other and work as a team Weakness- monitoring feels like a cattle call. Have to ask questions to get detailed answers. Doctor doesn’t call with negative results, unless you make the effort to talk or ask for appointment or call back. ...My nurse is fantastic. Very compassionate, organized and understanding. She did all the communication as direct correspondence with Doctor is not the norm here. She forwarded questions to appropriate departments
Age
39 - 40
Treated
2018 - 2019
Success with this Doc
?
Race
Prefer not to answer
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
5
7
How was your experience with Christina E Boots at Northwestern Medicine?
Doctor is very understanding of my particular situation. With a lot of money at stake for treatment a bit more clarity or face to face time would be appreciated. I felt heard but I would like a more detailed explanation of why, when things don’t work
What's one piece of advice would you give a prospective patient of Christina E Boots at Northwestern Medicine?
Do your research and ask a lot of questions
During treatment, were you treated like a number or a human with Christina E Boots at Northwestern Medicine?
The Doctor is very personable. I did a lot of research before the appointment. I felt like I had to ask a lot of questions myself, if not the information provided would have been just to the point of the treatment.
Describe the protocols Christina E Boots used in your cycles at Northwestern Medicine and their degree of success.
2 IUI with Clomid, Ovidrel - negative 1 IUI Letrozole, Ovidrel (I asked for Letrozole change) Negative 1 IVF converted to IUI because of response Antagonist- negative 1 IVF long lupron protocol negative but better result
Describe your experience with your nurse at Northwestern Medicine.
My nurse is fantastic. Very compassionate, organized and understanding. She did all the communication as direct correspondence with Doctor is not the norm here. She forwarded questions to appropriate departments
Describe your experience with Northwestern Medicine.
Strength- works like clockwork. Patient portal is good. Staff is friendly. Experienced group of Doctors who consult with each other and work as a team Weakness- monitoring feels like a cattle call. Have to ask questions to get detailed answers. Doctor doesn’t call with negative results, unless you make the effort to talk or ask for appointment or call back.
Describe your experience with your monitoring appointments at Northwestern Medicine.
It was busy during monitoring but organized. Check in and then First come first served basis. Mostly in and out in half an hour
Describe the costs associated with your care under Christina E Boots at Northwestern Medicine.
Over $5000 so far, some coverage
Describe Christina E Boots's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
She was open to discussing pros and cons about this.
5
Doctor
Christina E Boots
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32 - 34
Treated
2017 - 2019
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
10
10
She [Dr. Boots] did a wonderful job of explaining the process through drawings diagrams. She seemed sympathetic to the struggle we had been through and helped me clearly understand what my options were in a human way rather than using so much medical jargon that I may not have understood. She personally called when transfers didn’t work and helped me think through the next steps.
The clinic employees are always friendly and warm. The hours were helpful being that you could come in before work when it was convenient for you. The clinic separated non-pregnant patients from pregnant patients and I always appreciated that because seeing a pregnant person during my infertility struggles was difficult. ... Nurse Kelsey always called to deliver news, and even when it was bad, She was straight to the point, and she was compassionate. Kelsey always gave clear directions through my chart and quickly responded to questions.
Age
32 - 34
Treated
2017 - 2019
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Architect
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
10
10
How was your experience with Christina E Boots at Northwestern Medicine?
Dr Boots was a wonderful, caring doctor. From our first visit she made us feel comfortable and made us feel heard. She used diagrams to help explain the process and answered all the questions we had. Our journey felt slow at times and not everything worked successfully, but Dr Boots was available to answer questions, always called to talk through solutions, and helped me understand next steps.
During treatment, were you treated like a number or a human with Christina E Boots at Northwestern Medicine?
She did a wonderful job of explaining the process through drawings diagrams. She seemed sympathetic to the struggle we had been through and helped me clearly understand what my options were in a human way rather than using so much medical jargon that I may not have understood. She personally called when transfers didn’t work and helped me think through the next steps.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Kelsey)
Nurse Kelsey always called to deliver news, and even when it was bad, She was straight to the point, and she was compassionate. Kelsey always gave clear directions through my chart and quickly responded to questions.
Describe your experience with Northwestern Medicine.
The clinic employees are always friendly and warm. The hours were helpful being that you could come in before work when it was convenient for you. The clinic separated non-pregnant patients from pregnant patients and I always appreciated that because seeing a pregnant person during my infertility struggles was difficult.
Describe Christina E Boots's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
Dr Boots would only do a single embryo transfer for my age category given that I had previously become pregnant.
10
Doctor
Christina E Boots
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
10
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 3 IVF
Diagnosis
Endometriosis
9
10
We tried several different strategies over the course of our treatment. I felt like Dr. Feinberg did a good job of adjusting the strategy to our situation over time. ... Dr. Feinberg did a very good job explaining everything as we went through the process. She was great at being available for in-person consultations or phone calls when things weren't going well, and took the time to make sure all our questions were answered.
The clinic [Northwestern Medicine] is definitely a structured bureaucracy, so in the beginning, I had to do some strong advocating for myself in order to get on the schedules as needed. But overall, the clinic is run very efficiently and on time, which I always appreciated. ... Monitoring occurred in the very early morning ... I loved our primary nurse, Kelsey. She was SO quick to respond and available, and was an excellent point person for our care.
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 3 IVF
Diagnosis
Endometriosis
9
10
How was your experience with Eve Feinberg at Northwestern Medicine?
Dr. Feinberg did a very good job explaining everything as we went through the process. She was great at being available for in-person consultations or phone calls when things weren't going well, and took the time to make sure all our questions were answered.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Medicine?
Trust her, she knows what she's doing. :)
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Medicine?
I think Dr. Feinberg did a good job of being present emotionally when the situation called for it. The clinic is very efficiently run, which may make some feel like they are being treated like a number, but I really appreciated the efficiency.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Medicine and their degree of success.
We tried several different strategies over the course of our treatment. I felt like Dr. Feinberg did a good job of adjusting the strategy to our situation over time.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Kelsey Weigel)
I loved our primary nurse, Kelsey. She was SO quick to respond and available, and was an excellent point person for our care.
Describe your experience with Northwestern Medicine.
The clinic is definitely a structured bureaucracy, so in the beginning, I had to do some strong advocating for myself in order to get on the schedules as needed. But overall, the clinic is run very efficiently and on time, which I always appreciated.
Describe your experience with your monitoring appointments at Northwestern Medicine.
Monitoring occurred in the very early morning, which was tough on me, but they were very efficient and well-run.
Describe the costs associated with your care under Eve Feinberg at Northwestern Medicine.
I was lucky, my costs were covered by my husband's insurance.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
Dr. Feinberg had some opinions to offer on this topic, but in our case was very open to what we wanted, which was single embryo transfers.
9
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
37
Treated
2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
10
After my canceled cycle she [Dr. Christina Boots] made a point to call me. She offered a phone consultation for my second round because I lived so far... I didn’t she her often but she responded to all message quickly and was always willing to setup a call to walk me thru everything. She was always positive and that helped getting thru all the appointments and procedures...I believe she only will transfer 1 if it’s a 5 day transfer.
My first nurse [at Northwestern Medicine] didn’t really explain the results that well. I was a little shocked that they were canceling my cycle. My second nurse was amazing. She had great reports on the portal and always answered any of my questions with patience and compassion...It’d be nice to see the doctor at some of your monitoring appointments. Strengths the portal and the scheduling.
Age
37
Treated
2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
10
How was your experience with Christina E Boots at Northwestern Medicine?
Dr. boots was great! I didn’t she her often but she responded to all message quickly and was always willing to setup a call to walk me thru everything. She was always positive and that helped getting thru all the appointments and procedures.
What's one piece of advice would you give a prospective patient of Christina E Boots at Northwestern Medicine?
Get on a Facebook support group. I learned so much from those groups and they helped me understand more or have someone to talk to that was going they the same thing.
During treatment, were you treated like a number or a human with Christina E Boots at Northwestern Medicine?
After my canceled cycle she made a point to call me. She offered a phone consultation for my second round because I lived so far. Her nurses always told me that she was sorry but wanted me in for another monitoring appointment. It made it easier that she understood the lengths that were needed to get thru this process
Describe the protocols Christina E Boots used in your cycles at Northwestern Medicine and their degree of success.
My first cycle, I was on BC then microcode Lupron protocol. My second cycle, I was on global-f and Menapur then added in ganerlix after a couple of days.
Describe your experience with your nurse at Northwestern Medicine.
My first nurse didn’t really explain the results that well. I was a little shocked that they were canceling my cycle. My second nurse was amazing. She had great reports on the portal and always answered any of my questions with patience and compassion.
Describe your experience with Northwestern Medicine.
It’d be nice to see the doctor at some of your monitoring appointments. Strengths the portal and the scheduling. Although I wish there was a closer location. I traveled anywhere from 96-116 miles round trip.
Describe the costs associated with your care under Christina E Boots at Northwestern Medicine.
I have insurance but my deductible was $350 and I spent 7,800 on meds for 2 cycles.
Describe Christina E Boots's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
I believe she only will transfer 1 if it’s a 5 day transfer. I think it should be up to the patient if they want 2.
10
Doctor
Christina E Boots
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Christina E Boots at Northwestern Medicine.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
10
I have had great experiences with Dr Robins. He is both blunt and kind. I appreciate that he explains everything in detail and his advice is grounded in scientific evidence. He was so supportive and always reachable. He paitently, thoughtfully and thoroughly answered all my questions. Plus he was always reachable, even if it meant he had to call us back at 9pm from his cell phone at a conference!
They [Northwestern Medicine] are conservative and make decisions based on scientific evidence. The practice is not afraid to take on hard cases out of concern for their success rates. That's the benefit of a research and teaching hospital based practice...From the front desk staff to the technicians to the nurses, the team is kind and efficient. I never felt like a number even though the practice is extremely busy all the time...
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
10
How was your experience with Jared Robins at Northwestern Medicine?
I have had great experiences with Dr Robins. He is both blunt and kind. I appreciate that he explains everything in detail and his advice is grounded in scientific evidence. He was so supportive and always reachable. He paitently, thoughtfully and thoroughly answered all my questions. Plus he was always reachable, even if it meant he had to call us back at 9pm from his cell phone at a conference!
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Medicine?
Don't be afraid to ask questions
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Medicine?
He always knew all the details of my specific case when we spoke -- without needing to stare at my chart. He always personally called back when I left messages and never rushes me off the phone (or out of the room). It felt like he's even keep the conversation going intentionally so I could have time to remember and ask all my questions
Describe the protocols Jared Robins used in your cycles at Northwestern Medicine and their degree of success.
I don't recall the specifics. We did two fresh IVF cycles, the second resulting in a pregnancy. We just came back for a frozen cycle using PIO, Endometrin and Estrace, and I am currently pregnant.
Describe your experience with your nurse at Northwestern Medicine. (Assigned nurse: Staci)
From the front desk staff to the technicians to the nurses, the team is kind and efficient. I never felt like a number even though the practice is extremely busy all the time
Describe your experience with Northwestern Medicine.
They are conservative and make decisions based on scientific evidence. The practice is not afraid to take on hard cases out of concern for their success rates. That's the benefit of a research and teaching hospital based practice
Describe Jared Robins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Medicine.
They strongly encourage eSET when appropriate for the patient and explain the medical rationale behind it.
10
Doctor
Jared Robins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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5