RMA of New York

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing: Offered
Coordinating at-home nursing
Selling medication: Offered
Selling medication
Providing backup medication: Offered
Providing backup medication
Brooklyn
26 Court St.
Brooklyn, NY 11242
718-532-8700
Long Island
400 Garden City Plaza
Garden City, NY 11530
516-746-3633
NY - Downtown
594 Broadway
New York, NY 10012
212-906-7900
NY - Eastside
635 Madison Avenue
New York, NY 10022
212-756-5777
NY - Westside
200 West 57th Street
New York, NY 10019
212-256-8200
Westchester
15 North Broadway
White Plains, NY 10601
914-997-6200
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On a scale from 0-10, how likely are you to recommend RMA of New York to a friend?
Strongly recommend: 53%Neutral: 25%Don't recommend: 22%7.8
289 assessments
  • 53% Strongly recommend (9-10)
  • 25% Neutral (7-8)
  • 22% Don't recommend (0-6)
Operations
Poorly operated
Operated well
8.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
8.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
7.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
>42
This Clinic
National Average
Annual Cycles for this Clinic
5,633
Annual Cycles National Avg.
635
289 assessments
10
10
Age
33
Treated
2019
Success with this Doc
Yes
Treatment
2 Fertility Medications
Diagnosis
PCOS
10
10
sometimes I felt like my doctor [Dr. Daniel Stein] didn't even remember who I was. I asked things as follow up to questions from the previous weekly visit and he had no idea that he had seen me before. It wasn't ideal, but it also didn't bother me much...prescribed me Letrozole for 5 days and a trigger shot midway through my cycle, and in two months I was pregnant! I appreciate his professional recommendation and his honesty when it came to the right treatment for me. The nurses and staff were also very nice and I never had to wait too long during monitoring hours.
The nurse [at RMA of New York] was my least favorite part of the treatment. I had an accident while I was on the treatment and called her with a concern of having lost the baby, but she showed zero emotions. I wasn't expecting her to support me as if I was her best friend, but I would've appreciated more reassurance that my baby could be fine...The biggest strength is that they know what they're doing.The doctors and nurses are very professional, and they will recommend a treatment that will help you with your specific fertility issue. Although not necessarily a weakness, but just mostly a reality of life, they're there to provide a service and might not always give you the emotional support that an excited and anxious potentially mom-to-be is expecting.
Age
33
Treated
2019
Success with this Doc
Yes
Race
Latino
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
PCOS
10
10
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein is an amazing doctor and I would highly recommend him to anyone looking for answers to their fertility problems. The first time I visited him, he evaluated me and told me that my issue was very simple and that I shouldn't do a treatment that was too invasive. I appreciated this feedback because I've heard of stories where the doctors go straight for IVF even though simpler treatments would work just as well. Dr. Stein prescribed me Letrozole for 5 days and a trigger shot midway through my cycle, and in two months I was pregnant! I appreciate his professional recommendation and his honesty when it came to the right treatment for me. The nurses and staff were also very nice and I never had to wait too long during monitoring hours.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Just know that the clinic is very busy so don't expect the doctor or nurses to spend a lot of time with you. They will answer questions, but they will mostly go through their general activities and inform you if everything is ok or not.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
I enjoyed how quickly the RMA team dealt with patients, however, sometimes I felt like my doctor didn't even remember who I was. I asked things as follow up to questions from the previous weekly visit and he had no idea that he had seen me before. It wasn't ideal, but it also didn't bother me much. I understand he has lots of patients and my main concern was the end goal, which worked out in just two cycles of the treatment.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Krista)
The nurse was my least favorite part of the treatment. I had an accident while I was on the treatment and called her with a concern of having lost the baby, but she showed zero emotions. I wasn't expecting her to support me as if I was her best friend, but I would've appreciated more reassurance that my baby could be fine... enough reassurance to calm me up until my next doctor visit.
Describe your experience with RMA of New York.
The biggest strength is that they know what they're doing.The doctors and nurses are very professional, and they will recommend a treatment that will help you with your specific fertility issue. Although not necessarily a weakness, but just mostly a reality of life, they're there to provide a service and might not always give you the emotional support that an excited and anxious potentially mom-to-be is expecting.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
$50 copay for visits, plus $60-$80 for letrozole pills and trigger shot.
10
Doctor
Daniel Stein
Communication
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
35 - 40
Treated
2014 - 2019
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
9
Dr. Copperman has always given me his honest expert opinion -- many times in person -- even when the news was not what I necessarily wanted to hear. During the period of 4 years, from the time I underwent and completed an elective egg freezing cycle to ultimately using donor eggs to conceive a daughter with my now-husband, I've always found Dr. Copperman and his team accessible, concerned and deeply committed my success.
The third party team at RMA New York is exceptional. Everyone who touched our case was super organized, compassionate and truly rooting for our success... My only issue with RMA during the donor process was a lack of communication and 100% transparency about the rate of drop-off that's present in any cycle. I don't feel that we were fully informed about what to expect in this regard especially given my history. Had we been made truly aware and realized the rate of drop-off that we'd likely see from the start, we would have chosen to move forward with a non-shared cycle instead of a shared cycle. In the end, we had 3 embryos total and 2 were used to achieve our daughter. We have only 1 remaining.
Age
35 - 40
Treated
2014 - 2019
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, 1 Egg Freezing, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
9
How was your experience with Alan Copperman at RMA of New York?
I first worked with Dr. Copperman for my elective egg freezing cycle while still single. Only 2 eggs were retrieved and he informed me that he felt the peak of my fertility was likely several years earlier, in my 20s, which I felt was a little harsh at the time (I was 34 at the time of retrieval). Four years later, now married and with many disappointments on the fertility journey already under my belt, Dr.Copperman was exactly the doctor I needed. He gave me his expert opinion about my prognosis and best next steps for achieving a live birth (donor eggs). With his recommendation corroborated by another doctor at a different top NYC facility, we decided to move forward, with Dr. Copperman leading the charge. I was ready to stop chasing unicorns and wanted the outcome I was looking for, basically, to be a mom and to be able to carry our child.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
If you're truly ready for the outcome that you've been pushing for, whether the end result is exactly what you envisioned at the start, a little or even a lot different, Dr. Copperman is your guy.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Dr. Copperman has always given me his honest expert opinion -- many times in person -- even when the news was not what I necessarily wanted to hear. During the period of 4 years, from the time I underwent and completed an elective egg freezing cycle to ultimately using donor eggs to conceive a daughter with my now-husband, I've always found Dr. Copperman and his team accessible, concerned and deeply committed my success.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Dara Berg)
The third party team at RMA New York is exceptional. Everyone who touched our case was super organized, compassionate and truly rooting for our success.
Describe your experience with RMA of New York.
RMA has a lot of patients overall but I found the third party experience to be very personalized, which it should be, given the financial investment. I didn't pay too much attention to what the waiting room looked like as far as physical bodies waiting for monitoring by the time I reached this point and was more concerned about the actual level of care.
Describe your experience with your monitoring appointments at RMA of New York.
I saw Dr. Copperman at nearly every monitoring appointment and once pregnant, he did my first ultrasound and released me personally several weeks later. When we had a scare midway through the pregnancy (unrelated to RMA), he saw us immediately to discuss and offer his opinion even though I was technically no longer under his care and hadn't been for several weeks.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
$24k shared donor egg cycle + additional transfer required to achieve pregnancy ($3k) + pregnancy visits ($1k) + frozen embryo storage ($1k/year) + required psych eval (few hundred) + meds.
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
We transferred one embryo at a time (I did 2 transfers in total) to reduce chance of multiples and limit overall risk.
What specific things went wrong at RMA of New York?
  • Failed to convey critical information
10
Doctor
Alan Copperman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
10
Age
31
Treated
2019
Success with this Doc
Yes
Treatment
1 Embryo Freezing, Surrogacy
Diagnosis
Other
8
10
Dr. Stein is very direct and to the point. I wouldn't ever describe him as warm, but he listened to my concerns and answered all my questions, spoke with me on the phone when I asked for a call, and has been quick responding to my emails... he's thorough, aggressive in treatment, and does listen to questions and walk you through next steps.... He can certainly be very candid - I have a uterine factor issues which precludes me from carrying a child, and he was quite blase to say "you are super healthy, except for the bad uterus!".
Monitoring hours are from 7 - 8:30 am, but they definitely saw people after the end time (I'd always see women running in super late). The good thing about RMA is they have locations all over the city, so it's pretty convenient... RMA is, for the most part, extremely organized. I felt well-cared for 99% of the time - nurses always called when the said they would, I never had to wait longer than 10 minutes for monitoring (and that would be when the waiting room was packed!), and everyone really seems to know what they're doing. Every fellow/doctor I saw while monitoring was incredible, and the people who performed my retrieval seemed great.
Age
31
Treated
2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Embryo Freezing, Surrogacy
Diagnosis
Other
8
10
How was your experience with Daniel Stein at RMA of New York?
He can certainly be very candid - I have a uterine factor issues which precludes me from carrying a child, and he was quite blase to say "you are super healthy, except for the bad uterus!". This really didn't hurt my feelings - I've known about my condition for a long time, but if a patient were more sensitive, I suppose this could be a weakness of his. His pros outweigh the "con" in my mind - he's thorough, aggressive in treatment, and does listen to questions and walk you through next steps. My first cycle was fine - I ended up getting 12 eggs, 7 mature, 6 fertilized. Of those 6, 3 made it to blast and all 3 were "chromosomally" normal. That's a great yield, but for this next round, we're taking a different approach to try and get more mature eggs and hopefully have more embryos to work with.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Be prepared with a list of questions and paper/pen. He can be quick when he walks you through problems/next steps/etc. Very open to answering questions, but if you don't have any prepared, the meeting might be over before you had time to think of them.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Dr. Stein is very direct and to the point. I wouldn't ever describe him as warm, but he listened to my concerns and answered all my questions, spoke with me on the phone when I asked for a call, and has been quick responding to my emails (I am undergoing a second round with him this spring). He'll tell it like it is without sugarcoating, but honestly that's the type of person I want in charge of my care.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
We used an antagonist protocol. Because we'll be using a GC, I was basically treated like an egg donor. Had to undergo FDA testing, genetic testing, etc before starting. I'm only 30, but egg quality/quantity was seemingly not an issue to begin with - we just wanted to retrieve eggs, make embryos, and freeze them for future use. It turned out my reserve is more diminished than AMH originally indicated, so I was put on doses more commonly used with 40 year olds. Can't remember specific doses, but all were quite high - 225 Gonal H, 3 or 4 menopurs a day in the beginning. Given that 5/12 eggs were immature, we're changing it a little this time to try and get more mature eggs. I was not put on birth control the first cycle, which apparently can promote consistency in follicular growth, so less of a chance of some follicles beating others.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Kiran was my coordinator. I was seen by a few of his nurses.)
The IVF coordinator I worked with - Kiran - is/was lovely. She's quick to respond over email, call, etc, and always had a great disposition, even when unmatched by mine. My only frustration came from the coordination between Kiran, the nurses, doctor, and 3rd party reproduction team a few times. Because there are so many cooks in the kitchen, communication failed a few times. IE, I was told that I'd be starting another cycle in April this spring, and learned (quite late) that it wouldn't be able to take place until May. This wouldn't have bothered me except that no one really told me - I had to find out myself. All a result of each team member thinking that someone else was going to tell me. I don't think this would be a problem for most, but if you're using a GC, you'll have to work with 3rd party repro and IVF, and those two need to communicate just a little bit better.
Describe your experience with RMA of New York.
RMA is, for the most part, extremely organized. I felt well-cared for 99% of the time - nurses always called when the said they would, I never had to wait longer than 10 minutes for monitoring (and that would be when the waiting room was packed!), and everyone really seems to know what they're doing. Every fellow/doctor I saw while monitoring was incredible, and the people who performed my retrieval seemed great. Very pleased with the outcome of the cycle, and I'm sure I have to credit the clinic and the doctors/embryologists for their great work. That said - it is a big place. As I mentioned earlier, if your situation is slightly out of the ordinary and you need to work across a few teams, it sometimes feels like you need to stay on top of everyone. I was a little surprised that it took nurses/coordinators a while to realize that I was waiting for their next steps, only to learn they all thought I was in touch with one of them the whole time. You do need to be organized with multiple teams. If you're just working with one coordinator though, I think RMA has it fully in hand.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours are from 7 - 8:30 am, but they definitely saw people after the end time (I'd always see women running in super late). The good thing about RMA is they have locations all over the city, so it's pretty convenient (ie, I had a meeting one morning on the east side. RMA UES is not my primary location, but I could be monitored there and then went right to my work meeting after). Sometimes the waiting room was crowded (usually on weekends, when only one location is open), but honestly there were always chairs and you always got in and out very quickly. I still felt like I had time to talk to the doctors and nurses on busy days, too. Overall a pretty easy experience.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
The total cost of embryo freezing was about $17,000. Embryo testing was about $150/embryo plus a fee. We had 3 embryos tested and it was $600. I've heard others with much higher expenses (RMA uses a third party company). Most of my regular visits were covered by insurance, but I have had to pay about...$500 or so (maybe more) in testing, which was partially covered by insurance.
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
We haven't crossed this bridge, but my doctor and the clinic do not believe in multiple embryo transfers unless the mother is over a certain age or there's another medical reason to do so.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
8
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

1
0
Age
Treated
2019
Success with this Doc
No
Treatment
5 Embryo Freezing (cancer)
Diagnosis
Cancer
1
0
[Dr. Kim Thornton] rarely made herself available to speak with me regarding medication questions and concerns I had. I found her to be detached, inconsiderate, and lacking in empathy...When I asked her about some of the emerging trends in medical journals regarding new treatment approaches for women my age she was not aware of them. I do not believe she fully evaluated my prior protocols to appropriately consider making modifications as she insisted on continuing with a treatment protocol that had failed twice.
I was covered by insurance for my treatments and medications (which was confirmed in advance by their billing department), however RMA still required me to pay $2000 (just in case)...I felt most times I was in the office for monitoring that I was part of a cattle-call. they also overcharge patients and are very slow to reimburse for overcharges...The nursing staff treated patients like cattle. It was very difficult to get them on the phone to answer questions or request information.
Age
Treated
2019
Success with this Doc
No
Race
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
5 Embryo Freezing (cancer)
Diagnosis
Cancer
1
0
How was your experience with Kim L. Thornton at RMA of New York?
Dr. Thornton lacks both compassion and apparent scholarship. When I asked her about some of the emerging trends in medical journals regarding new treatment approaches for women my age she was not aware of them. I do not believe she fully evaluated my prior protocols to appropriately consider making modifications as she insisted on continuing with a treatment protocol that had failed twice. She did not listen to my needs or concerns as a patient and made me fel very devalued. She lacked a signifcant degree of compassion for my unique circumstances.
What's one piece of advice would you give a prospective patient of Kim L. Thornton at RMA of New York?
Consider choosing a more scholarly, engaged and empathetic Provider. Dr. Thornton is none of these.
During treatment, were you treated like a number or a human with Kim L. Thornton at RMA of New York?
Dr. Thornton rarely made herself available to speak with me regarding medication questions and concerns I had. I found her to be detached, inconsiderate, and lacking in empathy
Describe the protocols Kim L. Thornton used in your cycles at RMA of New York and their degree of success.
She kept my doses very high of Follistim (from prior two cycles) despite my asking for an adjustment. She also added additional Menopur and LEtrozole over the amounts used in my prior cycles. I suggested that she was over-medicating me she did not heed my concerns. I ended up developing very three large follicular cysts which were atretic (like my prior two cycles) and her other follicles failed to grow after a certain point.
Describe your experience with the nursing staff.
The nursing staff treated patients like cattle. It was very difficult to get them on the phone to answer questions or request information.
Describe your experience with RMA of New York.
When you leave RMA you have the lingering sense of "quantity over quality." I felt most times I was in the office for monitoring that I was part of a cattle-call. they also overcharge patients and are very slow to reimburse for overcharges.
Describe your experience with your monitoring appointments at RMA of New York.
As previously mentioned it was an extensive cattle-call. Medical Assistants were also not very adept at venipuncture nor did they listen to my specific requirements which resulted in multiple punctures (more than 5 on one occasion)
Describe the costs associated with your care under Kim L. Thornton at RMA of New York.
I was covered by insurance for my treatments and medications (which was confirmed in advance by their billing department), however RMA still required me to pay $2000 (just in case)
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
1
Doctor
Kim L. Thornton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
5
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Other
6
5
Dr. Thornton is smart and thoughtful. She did take the time to get to know me and my priorities. That said, I don't think she shared enough medical information with me - why she was making the decisions she did and what various risks and side effects were along the way.... Diagnosed with hypothalamic amenorrhea so directed to go straight to IVF given my desire to get pregnant. Given only Menopur on my retrieval cycle, which I've heard is normal with HA. Transfer medication included oral estrace,
Convenient locations [RMANY] and streamlined processes. You are 1 or 1,000. Specialized care and extra time for treatment is not really possible. Overall all doctors are professional, but it is frustrating when you don't really feel that they've had time to read your file....My coordinator was very sweet, but often had no idea what part of my cycle I was in. I had to correct her multiple times, many on important things, like the prescriptions she was calling in.
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$500K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Other
6
5
How was your experience with Kim L. Thornton at RMA of New York?
Dr. Thornton is smart and thoughtful. She did take the time to get to know me and my priorities. That said, I don't think she shared enough medical information with me - why she was making the decisions she did and what various risks and side effects were along the way. I started treatment when I was 32 - she basically told me I could or could not do PGS testing given my age. 4 transfers later with 2 miscarriages (1 ectopic) and 2 failed transfers I am frustrated that little was changed from cycle to cycle and we were encouraged to make other changes (such as PGS testing or supplemental changes).
What's one piece of advice would you give a prospective patient of Kim L. Thornton at RMA of New York?
She is great within RMA, but RMA has a million patients. If you are meeting the standard protocol, she is great, but may be less so with special cases.
During treatment, were you treated like a number or a human with Kim L. Thornton at RMA of New York?
Dr. Thornton personally called me many times and I know she truly cared about my outcome. That said, RMA is a huge clinic so she only had so much time to dedicate to an individual patient.
Describe the protocols Kim L. Thornton used in your cycles at RMA of New York and their degree of success.
Diagnosed with hypothalamic amenorrhea so directed to go straight to IVF given my desire to get pregnant. Given only Menopur on my retrieval cycle, which I've heard is normal with HA. Transfer medication included oral estrace, estrace patch and progesterone shots. After first pregnancy resulted in ectopic they added a baby aspirin. Only other change was in my fourth transfer, taking 1 dose of estrace vaginally to increase the thickness of my lining.
Describe your experience with the nursing staff.
I had a few nurses call me most frequently. They were nice and very professional, but not very compassionate.
Describe your experience with RMA of New York.
Convenient locations and streamlined processes. You are 1 or 1,000. Specialized care and extra time for treatment is not really possible. Overall all doctors are professional, but it is frustrating when you don't really feel that they've had time to read your file.
Describe your experience with your monitoring appointments at RMA of New York.
Madison office is a nightmare. They often opened late at the Downtown facility, but the staff there is great.
Describe the costs associated with your care under Kim L. Thornton at RMA of New York.
Covered by insurance. Probably paid $2K out of pocket.
Describe Kim L. Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I wish the rationale (eSET) had been explained to me more BEFORE my treatment. I think given my weight they considered it far too risky to have twins or other multiples.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
  • Failed to convey critical information
6
Doctor
Kim L. Thornton
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Kim L. Thornton at RMA of New York.

Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
33
Treated
2019
Success with this Doc
?
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor
9
9
We sought out Dr. McAvey as a second opinion for our situation. We had been told at our previous clinic that IVF was our only option, which was so painful and stressful. After that failed, we brought all this info to her, and she really went through the paperwork, listened, and brought up her own concerns, such as cancer history of the family. She even agreed that IUI was an option for us. I'm currently still in treatment, but even if something wasn't progressing the way it should have Dr. McAvey immediately tried something different and it paid off. Even if this cycle doesn't result in a pregnancy, we plan on continuing to see her for future treatments.
]Even if there is a wait [at RMA of New York] you feel relaxed and calm. When you are speaking with the Doctor or the staff, you are given the attention and time you deserve...Olga is the nurse practitioner of the office. She is not as warm as the rest of the staff, but she is very professional. She's thorough when she explains things and always called me after my appointments to make sure I was aware of the new meds or the time to take my trigger shot, and to let me know she sent my prescriptions in a timely manner.
Age
33
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor
9
9
How was your experience with Beth McAvey at RMA of New York?
We sought out Dr. McAvey as a second opinion for our situation. We had been told at our previous clinic that IVF was our only option, which was so painful and stressful. After that failed, we brought all this info to her, and she really went through the paperwork, listened, and brought up her own concerns, such as cancer history of the family. She even agreed that IUI was an option for us. I'm currently still in treatment, but even if something wasn't progressing the way it should have Dr. McAvey immediately tried something different and it paid off. Even if this cycle doesn't result in a pregnancy, we plan on continuing to see her for future treatments.
What's one piece of advice would you give a prospective patient of Beth McAvey at RMA of New York?
Come prepared with your questions and concerns. Make sure, to be honest, that way she can give you the best course of treatment. And if it's a quick monitoring appointment, don't hesitate to stop her before she leaves the room to ask/express any concerns.
During treatment, were you treated like a number or a human with Beth McAvey at RMA of New York?
From the moment I walked into the office, it was totally different than what I had dealt with prior. Even if there is a wait you feel relaxed and calm. When you are speaking with the Doctor or the staff, you are given the attention and time you deserve.
Describe the protocols Beth McAvey used in your cycles at RMA of New York and their degree of success.
Because of my family history with cancer, Dr. McAvey insisted that I get my yearly mammogram (which I hadn't done in a couple of years) before starting me on any stimulating meds. We started the IUI with Letrozole. I had 3 consecutive appointments where no growth was occurring, so she switched me to Clomid in hopes to get the growth we needed to proceed with the insemination. The second check-up after the Clomid showed a handful of matured eggs. She said I was ready, so we then administered my trigger shot which was Ovudrel. Only 2 bloodwork needed the whole treatment. Still awaiting the insemination.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Olga)
Olga is the nurse practitioner of the office. She is not as warm as the rest of the staff, but she is very professional. She's thorough when she explains things and always called me after my appointments to make sure I was aware of the new meds or the time to take my trigger shot, and to let me know she sent my prescriptions in a timely manner.
Describe your experience with RMA of New York.
Other than a phone issue a few times, the office itself is very clean, organized, and relaxing. The staff is also very nice. The front desk staff is amazingly calm and soft-spoken(even if they are actually stressed out). The only weakness I would say at this point is the hours. They close by 3:30 pm and they are only open from Monday through Friday (Garden City location), but they do have other locations that have weekend hours. It's just a bit further out of our way as we travel from Queens.
Describe the costs associated with your care under Beth McAvey at RMA of New York.
They have packages, so for a Letrozole or Clomid IUI cycle, I paid $700. I had to pay for the medication separately. The package price included all monitoring visits and bloodwork as well as the insemination.
Describe Beth McAvey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
We have not discussed this yet, as I am not planning IVF.
What specific things went wrong at RMA of New York?
  • Failed to call with results
9
Doctor
Beth McAvey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
Long Island
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
37 - 39
Treated
2017 - 2019
Success with this Doc
?
Treatment
3 IUI, 2 IVF, Donor Sperm
Diagnosis
Endometriosis, Poor Egg Quality
8
9
Dr. Lekovich has a very calm demeanor when explaining our treatments and outcomes. We have appreciated this about her. She has been thoughtful in her approach, and gentle when we have received not-so-great news. She is proactive in making adjustments in treatments, and has taken the time to explain all steps and answer even the smallest of questions. She uses research to back-up her rationale for each treatment approach
The offices of RMA are quite busy, as they take a number of insurance plans. While the monitoring feels busy, we feel taken care of, all questions answered, and a thorough approach to our care takes place when we are one on one with all doctors, nurses, as well as other office staff.... I think they have all been so kind, thorough and supportive through the process. The have all communicated very well, and even when I have called the offices (what I feel like is) 100 times,
Age
37 - 39
Treated
2017 - 2019
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, 2 IVF, Donor Sperm
Diagnosis
Endometriosis, Poor Egg Quality
8
9
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich has a very calm demeanor when explaining our treatments and outcomes. We have appreciated this about her. She has been thoughtful in her approach, and gentle when we have received not-so-great news. She is proactive in making adjustments in treatments, and has taken the time to explain all steps and answer even the smallest of questions. She uses research to back-up her rationale for each treatment approach, and thoughtfully explains each decision without hesitation.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Allow her to explain her rationale for various treatment approaches, and remember to ask all questions. She feels like a wealth of knowledge, and when you ask questions, she can provide you with so much reassurance with her treatment decisions.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
The offices of RMA are quite busy, as they take a number of insurance plans. While the monitoring feels busy, we feel taken care of, all questions answered, and a thorough approach to our care takes place when we are one on one with all doctors, nurses, as well as other office staff. Dr. Lekovich has called us to explain the outcome of both of our retrievals, and has taken the time to elaborate on changes to future cycles, and any changes I can personally make in future retrievals.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
1. Antagonist protocol, with menopur, gonal and cetrotide for my first IVF cycle 2. Flare protocol with lupron, gonal, menopur for my second, as I only produced 8 follicles for my 1st try, resulting in 0 healthy embryos, it as decided that this protocol should produce more follicles. This only produced 7 follicles, however, resulted in 0 healthy embryos.
Describe your experience with the nursing staff.
I love them. I think they have all been so kind, thorough and supportive through the process. The have all communicated very well, and even when I have called the offices (what I feel like is) 100 times, they are always so so patient and understanding.
Describe your experience with RMA of New York.
The clinic treats a lot of women-mostly because they take a great amount of health insurance plans-which is excellent. While there are so many people present for monitoring and appointments, I feel very taken care of when I am the patient in the chair being seen. All of my questions have been answered and all staff, doctors and nurses have all been helpful, supportive and empathic during the process.
Describe your experience with your monitoring appointments at RMA of New York.
Great! Easy location-and they are quick, in and out within 15 minutes.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
I have thankfully thus far had insurance coverage for most of my treatments- IUIs approximately $400 each, and IVF retrieval cycles were $7000 including medication.
8
Doctor
Jovana Lekovich
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
Brooklyn
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
6
Age
36
Treated
2019
Success with this Doc
No
Treatment
1 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Poor Egg Quality
5
6
When we spoke to Dr. Sekhon, she was warm and informative and great. But we rarely spoke to her unless we emailed to reach out proactively.... Dr. Sekhon is very informative and when we speak with her, she is thorough in her responses (vs on email sometimes we have to ask multiple questions to gain full clarity).... Visit the downtown office in Soho if you want to see her. You need to actively email her and set up a call to really gain clarity.
RMA is a factory and we are all just a number. There is no link between IVF coordinators and finance which resulted in miscommunication between them to me, and I had to pay for my first cycle out of pocket as we were still waiting for insurance approval. There have been other instances where a nurse called and told me to "take the trigger tonight, and see you on Sunday for the IUI" without mention of timing for either!
Age
36
Treated
2019
Success with this Doc
No
Race
East Asian
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Poor Egg Quality
5
6
How was your experience with Lucky Sekhon at RMA of New York?
We really like Dr. Sekhon when we speak with her, but it's rare. Our issue is mainly with RMA and how its run and the human error that occurs with the nurses on an almost regular basis. Dr. Sekhon is very informative and when we speak with her, she is thorough in her responses (vs on email sometimes we have to ask multiple questions to gain full clarity).
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Visit the downtown office in Soho if you want to see her. You need to actively email her and set up a call to really gain clarity.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
When we spoke to Dr. Sekhon, she was warm and informative and great. But we rarely spoke to her unless we emailed to reach out proactively.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
First protocol was Gonal F + Menopur + Microdose Lupron which resulted in 4 retrieved, 2 fertilized with ICSI and 1 sent for PGS. Second protocol included estrogen patch + Gonal F + Menopur which resulted in 2 retrieved, 2 fertilized with ICSI and 1 fresh transfer.
Describe your experience with the nursing staff.
Our lead IVF coordinator was amazing. But the nurses that called with information each time after a morning monitoring were sometimes not clear with instructions / next steps.
Describe your experience with RMA of New York.
RMA is a factory and we are all just a number. There is no link between IVF coordinators and finance which resulted in miscommunication between them to me, and I had to pay for my first cycle out of pocket as we were still waiting for insurance approval. There have been other instances where a nurse called and told me to "take the trigger tonight, and see you on Sunday for the IUI" without mention of timing for either!
Describe your experience with your monitoring appointments at RMA of New York.
Can be a long wait but it's pretty expected so not a huge issue
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
approx 14k per ivf cycle not including meds
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
RMA does not practice multiple embryo transfer (or at least it was not an option given to me, although in conversations after my failed transfer, Dr Sekhon said she would petition to their board to consider a multiple embryo transfer with my history)
What specific things went wrong at RMA of New York?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
5
Doctor
Lucky Sekhon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32
Treated
2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
10
10
From the first consultation to our last visit with Dr. Flisser, my husband and I were treated like humans with feelings, hopes, and desires. Dr. Flisser immediately made us feel at ease, hopeful, and excited about our fertility prospects. He took the time to learn about us as individuals, beyond the minimum information he needed to know to proceed with our treatment....I was incredibly impressed by his ability to describe medical procedures and situations in terms that anyone could understand
When selecting RMA, I noticed that some of the their reviews and feedback online described it as a factory. This was not my experience at all. Everyone there was incredibly nice, patient, and professional. The blood team always was so kind and sweet, giving me there warm wishes that everything would work out for me. The clinic could not have been nicer. Although it was busy at times, that is something you just have to accept as part of the process.
Age
32
Treated
2019
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
10
10
How was your experience with Eric Flisser at RMA of New York?
I truly cannot express how wonderful Dr. Flisser was. He made me feel so comfortable throughout the process. He always kept my husband and I in the loop, explaining what was happening, what he was doing, what the next steps were, and what we could expect. As a scientist myself, I was incredibly impressed by his ability to describe medical procedures and situations in terms that anyone could understand. He had such a calm, reassuring demeanor that I knew I didn’t have to worry about ANYTHING—all I had to do was take my medications as prescribed and show up when scheduled and Dr. Flisser and the RMA team would ensure that everything would work out.
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
CHOOSE DR. FLISSER! I can’t imagine there being a better doctor for IVF (or fertility treatment more generally).
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
From the first consultation to our last visit with Dr. Flisser, my husband and I were treated like humans with feelings, hopes, and desires. Dr. Flisser immediately made us feel at ease, hopeful, and excited about our fertility prospects. He took the time to learn about us as individuals, beyond the minimum information he needed to know to proceed with our treatment. Every time he walked into the examination room I felt cared for and felt that he was truly invested in getting the best outcome for me—not just to improve his numbers, but because he seemed to actually care. I NEVER felt as if I were just a number or part of some fertility factory when in Dr. Flisser’s care (or when interacting with anyone at RMA).
Describe the protocols Eric Flisser used in your cycles at RMA of New York and their degree of success.
Levothyroxine for hypothyroidism. Menopur, cetrotide, and follistim during egg retrieval. Lupron trigger. Progesterone (once daily) and estradiol (3 times daily) prior to, during, and after transfer. Results: 13 eggs harvested, 9 embryos created, 5 embryos available for transfer after genetic testing. I never really felt any “different” on any of the medications.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Arielle)
All of the nurses were great. They promptly called me every morning or early afternoon with my results and instructions and took the time to carefully explain everything and answer any questions I had.
Describe your experience with RMA of New York.
When selecting RMA, I noticed that some of the their reviews and feedback online described it as a factory. This was not my experience at all. Everyone there was incredibly nice, patient, and professional. The blood team always was so kind and sweet, giving me there warm wishes that everything would work out for me. The clinic could not have been nicer. Although it was busy at times, that is something you just have to accept as part of the process. I was never there more than an hour during screens, and on average I was there for a half hour. I truly cannot think of any weaknesses of the clinic. Every doctor I met would incredibly smart and had a great bedside manner.
Describe your experience with your monitoring appointments at RMA of New York.
Efficient, well-oiled machine. Each monitoring visit lasted between 20-60 minutes, depending on when I showed up and how busy it was. 60 minutes was extreme, and only happened maybe once or twice out of dozens of visits.
Describe the costs associated with your care under Eric Flisser at RMA of New York.
Around $7,000
Describe Eric Flisser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Flisser recommenced single embryo transfer because it is safer for mother and baby.
10
Doctor
Eric Flisser
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
39
Treated
2019
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
0
0
She [Dr. Kimberly Thornton] sent me to different tests and has never explained or discussed the results...It has been a very difficult experience. She is not thorough and will let things fall through the cracks...Her one-way, broad-brush approach does not suit a patient with special medical conditions...During the ultrasound, you have to ask for folical number and sizes...not value evidence-based treatment...The one-direction, the general approach is a waste of everyone's time and money.
The biggest problem or RMA is communication. There is no patient portal and you can only get partial verbal information from a phone call from a nurse. RMA does not provide a consistent treatment procedure. The experiences are very different based on your doctor and nurse...For IUI, RMA took bloodwork on Day 3 and will send an email to let you know when to come in for ultrasound and trigger shot and the date for IUI. During the ultrasound, you have to ask for folical number and sizes. RMA does not share that information by default. Nurse
Age
39
Treated
2019
Success with this Doc
No
Race
East Asian
Income
$200K - $499K
Occupation
Architect
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Unexplained
0
0
How was your experience with Kimberley Thornton at RMA of New York?
She sent me to different tests and has never explained or discussed the results. RMA does not provide a patient portal system and she does not share all the test results, not mention to review them or responds to them. It has been a very difficult experience. She is not thorough and will let things fall through the cracks.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
If you are under 35-year old, lucky and healthy, it might be OK to work with Dr. Thornton. If you are older and cannot waste your time, do not work with her. Her one-way, broad-brush approach does not suit a patient with special medical conditions.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
Dr. Thornton is warm and polite. However, the whole process is a one-way approach. She applies the same treatments and has never adjusted them based on the test results or previous failure cycle. She is not interested in increasing my odds but sales the treatment cycle one after another.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
For IUI, RMA took bloodwork on Day 3 and will send an email to let you know when to come in for ultrasound and trigger shot and the date for IUI. During the ultrasound, you have to ask for folical number and sizes. RMA does not share that information by default.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Melissa Moro)
The nurse plays a key role in IVF and IUI procedure. Melissa tends to ignore emails and has never clearly explained the procedure. She fails to communicate all of my test results or check my records. When she is on vacation, no one coves her duty. Things can easily fall through cracks. It is nerve-breaking to work with her.
Describe your experience with RMA of New York.
The biggest problem or RMA is communication. There is no patient portal and you can only get partial verbal information from a phone call from a nurse. RMA does not provide a consistent treatment procedure. The experiences are very different based on your doctor and nurse.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
I pay co-pays and medication for IUI procedures.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Kimberley Thornton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IUI
Diagnosis
PCOS
10
10
Dr. Copperman and his team of nurses were always available to me via email or phone.... He is extremely data driven and clearly makes his decisions based on my specific case and takes great care in reviewing my charts at every turn. He's very precise in how he does this. I also felt like during the more difficult appointments he made a point to spend more time with me and answer all my questions and make sure I was feeling as good as possible about our plan of action.
I think some of the nurses [RMA of NY] who take blood tests need to be better trained - I've had a few instances where the blood draws have been painful/difficult. While it does have a "factory" feel it is SO efficient and I rarely wait more than 15 minutes for any appointment, which says a lot in New York City. Everyone is kind, smiles when you walk in, and I truly believe they try to make you feel as comfortable as possible.... Jordyn was the first person we met with and has been there at every step of the way
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
PCOS
10
10
How was your experience with Alan Copperman at RMA of New York?
He is extremely data driven and clearly makes his decisions based on my specific case and takes great care in reviewing my charts at every turn. He's very precise in how he does this. I also felt like during the more difficult appointments he made a point to spend more time with me and answer all my questions and make sure I was feeling as good as possible about our plan of action. He also has called me in response to an email I sent him once just to make me feel better. He clearly cares about his patients and wants them to succeed at having a healthy pregnancy.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Ask questions if he speaks too quickly or goes too fast -- I think sometimes he forgets it's new information to his patients but any time I've asked him to clarify or re-explain it's been no problem.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Dr. Copperman and his team of nurses were always available to me via email or phone. I never felt badly reaching out with extra questions and I always feel like they really care and are "in it" with me.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
We did three IUI cycles with Femera, which he said was better than Clomid for patients like me with PCOS. We were also briefly on an antagonist protocol for IVF before it was cancelled due to a lead follicle. During that IVF treatment I was monitored every 2 days also because of my PCOS.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jordyn B and Samantha M)
Every single nurse on Dr. Copperman's team has been fantastic. Jordyn Banks was the first person we met with and has been there at every step of the way - even giving me her cellphone number in case we had any urgent questions/concerns after hours. Samantha M is our IVF coordinator and was so detailed and organized from the get go and responds to e-mails immediately. I always felt like they were on top of everything at every turn.
Describe your experience with RMA of New York.
I think some of the nurses who take blood tests need to be better trained - I've had a few instances where the blood draws have been painful/difficult. While it does have a "factory" feel it is SO efficient and I rarely wait more than 15 minutes for any appointment, which says a lot in New York City. Everyone is kind, smiles when you walk in, and I truly believe they try to make you feel as comfortable as possible.
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Copperman has said he will only transfer 1 embryo at a time and that is fine with us.
10
Doctor
Alan Copperman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
39
Treated
2019
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
Incredibly sensitive, thoughtful and reassuring. He [Dr. Cooperman] has a calming demeanor and answered any question we had. He also did a good job delineating between what doctors knew versus what they suspected about reproduction which allowed us to have a more nuanced understanding of the process ahead.... Only Dr. Copperman and the RMA Genetics Counselor Teresa Cacchione had the presence of mind to look at my wife in person (rather than just on paper) and say let's 'This doesn't make sense. Let's order a retest.'
The strengths [of RMA NY] are in the ease of use, the medical acumen, the relatively low cost, and the results.... The weakness is that there is always a new face. We saw our doctor plenty but not even every other visit. You just have to be okay with that.... If you got there by 8, it was easy. If you came at 8:30, there was a backup. The monitoring and blood draw was quick. Seeing a nurse could take time.
Age
39
Treated
2019
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$500K
Occupation
Writer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
How was your experience with Alan Copperman at RMA of New York?
Incredibly sensitive, thoughtful and reassuring. He has a calming demeanor and answered any question we had. He also did a good job delineating between what doctors knew versus what they suspected about reproduction which allowed us to have a more nuanced understanding of the process ahead.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Ask for odds. The guy has an encyclopedic knowledge of how this works. We found knowing that one part of the process was less certain than others helped us manage expectations.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Due to false positive on a genetic test by our OB-GYN, by the time we found our way to RMA, we had already seen a host of other specialists including another big name fertility clinic. We were worried not only about our reproductive capacity but also my wife's future health. Only Dr. Copperman and the RMA Genetics Counselor Teresa Cacchione had the presence of mind to look at my wife in person (rather than just on paper) and say let's 'This doesn't make sense. Let's order a retest.' It took only a few days to rule out the impossibly rare combination of disorders previous doctors had assume my wife had from one botched test. From there, we engaged in routine IVF therapy, during which time we always felt like every doctor, nurse, counselor and administrator genuinely cared for us.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
We did three retrieval cycles, each with a different third drug. The third cycle worked significantly better than the previous two.
Describe your experience with the nursing staff.
There were two nurses, Leila and Jordyn, who we saw the most and were extraordinarily knowledgeable, kind and even somehow fun. Of course, over multiple cycles we might have seen a dozen nurses. All were good, but not all were great. Sure, that can be unnerving at sensitive times, but it's wasn't actually a problem. If ever something seemed off or an instruction was worded vaguely, we just called later in the day. A different nurse would take our call and help us clear it up.
Describe your experience with RMA of New York.
The strengths are in the ease of use, the medical acumen, the relatively low cost, and the results. (We have an 11 day old son. And the pregnancy was totally uneventful in a good way.) The weakness is that there is always a new face. We saw our doctor plenty but not even every other visit. You just have to be okay with that.
Describe your experience with your monitoring appointments at RMA of New York.
If you got there by 8, it was easy. If you came at 8:30, there was a backup. The monitoring and blood draw was quick. Seeing a nurse could take time.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
For nine months of care out of pocket expenses were about $40K but that includes pharmacy bills. We elected to do things in a manner that minimized our coverage, but costs would have fractional if we had followed the mandate of our insurer.
10
Doctor
Alan Copperman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
39 - 40
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
10
I highly recommend Dr Stein...I always received very hands on, meticulous care from Dr Stein. From retrieval, to monitoring, to transfer he was personally there at each step...We definitely attribute the medication protocol and weekly monitoring to our successful "graduation" to my OBGYN at 9 weeks...He was very helpful recommending the right scenario for us [regarding Eset]...We successfully conceived after 3 IVF cycles at the age of 39. I'm 11 weeks and we are doing great!
The Soho office [of RMA of New York] mislabeled our sperm before an IUI treatment- but their quality assurance protocols caught it before insemination and had to discard two sperm donations to rectify. They brought us in to explain the issue immediately and apologize. We then had to provide another sperm donation and they refunded us the costs for the entire IUI cycle to correct the error on their part. We decided to only work with West Side moving forward and that helped with peace of mind.
Age
39 - 40
Treated
2018 - 2019
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Daniel Stein at RMA of New York?
We successfully conceived after 3 IVF cycles at the age of 39. I'm 11 weeks and we are doing great! I appreciated while RMA is a busy practice, I always received very hands on, meticulous care from Dr Stein. From retrieval, to monitoring, to transfer he was personally there at each step. RMA does not stop after you become pregnant. It was post "positive pregnancy test" that I found my most valuable care navigating the delicate weeks after. We definitely attribute the medication protocol and weekly monitoring to our successful "graduation" to my OBGYN at 9 weeks.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
I highly recommend Dr Stein. I appreciated while RMA is a busy practice, I always received very hands on, meticulous care from Dr Stein. From retrieval, to monitoring, to transfer he was personally there at each step. RMA does not stop after you become pregnant. It was post "positive pregnancy test" that I found my most valuable care navigating the delicate weeks after. We definitely attribute the medication protocol and weekly monitoring to our successful "graduation" to my OBGYN at 9 weeks.
Describe your experience with the nursing staff.
They are the best! I had my blood drawn 52 times and it never hurt. :)
Describe your experience with RMA of New York.
The finance dept was the weakest, but after switching coordinators we got the info we needed. They were prompt with my insurance company with getting the preapprovals. The locations of the offices are very convenient. We found better care in the West side office than the Soho office.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours are amazing and helped me not have to take time off of work.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
Total $27K for 1 IUI, 3 IVF, 1 retrieval
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
He was very helpful recommending the right scenario for us.
What specific things went wrong at RMA of New York?
  • Lost or damaged samples
10
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
30 - 32
Treated
2017 - 2019
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
0
0
Dr. Thornton is great at following standard operating procedures, but doesn't provide a high quality of care. She is incredibly risk averse. I often felt I knew more about my course of treatment through internet research then what she was able to tell me. She doesn't seem to care about her patients and doesn't always follow through on what she describes as "next steps" in course of treatment. After 3 years, I feel like I can't trust her and have little confidence in what she says.
The nursing staff [at RMA of New York]... Seems like there were a dozen and I spoke to a different person on the hotline every time. The nurse coordinating medications was so disorganized...Monitoring was awful. A room full of dozens of women waiting to be seen. Wait times were erratic. Sometimes it was 10 minutes, sometimes it was an hour and 10 minutes...During my treatment here, I have seen 5-6 different doctors. I understand it takes a team, but the number of people that I was bounced around to led to a horrible patient experience and low quality of care. When I had questions - people didn't have the answers because they didn't know my case and it took 3-5 phone calls to ever get a knowledgeable person on the phone.
Age
30 - 32
Treated
2017 - 2019
Success with this Doc
No
Race
European
Income
$500K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
0
0
How was your experience with Kim L. Thornton at RMA of New York?
Dr. Thornton is great at following standard operating procedures, but doesn't provide a high quality of care. She is incredibly risk averse. I often felt I knew more about my course of treatment through internet research then what she was able to tell me. She doesn't seem to care about her patients and doesn't always follow through on what she describes as "next steps" in course of treatment. After 3 years, I feel like I can't trust her and have little confidence in what she says.
What's one piece of advice would you give a prospective patient of Kim L. Thornton at RMA of New York?
Don't bother... find another doctor.
During treatment, were you treated like a number or a human with Kim L. Thornton at RMA of New York?
At RMA, expect to feel like a one of thousands of patients that are pushed through the system. You won't be allowed to speak to someone when you call. You won't actually see your doctor when you have an appointment. When you do manage to see your doctor, they will not follow through on what they said in previous appointments. If you have thoughts on your treatment, they won't listen.
Describe your experience with the nursing staff.
The nursing staff... Seems like there were a dozen and I spoke to a different person on the hotline every time. The nurse coordinating medications was so disorganized. If I wasn't an organized intelligent and highly educated person... I wouldn't have had the medication I needed to continue with treatment.
Describe your experience with RMA of New York.
The phlebatomist is the only pleasant person who knows what she is doing and does it well. The receptionist is awful. She's cosntantly scowling and rude to patients. Her temperament would be better suited for someone who didn't have to interact with people. During my treatment here, I have seen 5-6 different doctors. I understand it takes a team, but the number of people that I was bounced around to led to a horrible patient experience and low quality of care. When I had questions - people didn't have the answers because they didn't know my case and it took 3-5 phone calls to ever get a knowledgeable person on the phone.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring was awful. A room full of dozens of women waiting to be seen. Wait times were erratic. Sometimes it was 10 minutes, sometimes it was an hour and 10 minutes.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
0
Doctor
Kim L. Thornton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
6
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
6
6
At the end of the day, my IVF procedure worked and I am pregnant. I transitioned to Dr. Sekhon from a doctor who left the clinic and the transition was messy and often fraught with bad communication and lack of compassion...she’s not going to offer up the info if you don’t. Push back if something doesn’t feel right or clear to you. She is better over the phone than via email... treated me on a very ‘need to know’ basis. I felt often I didn’t have all the information and that she didn’t take into account the emotional toll of fertility treatments and the overwhelming waterfall of decision making that comes with if.
RMA doesn’t really allow the conversation of having more than one egg transferred OR discounting subsequent transfer cycles for patients under 35...At times in the process you can definitely feel that RMA is more concerned with their own stats than your individual patient case. They are rigid in their standards (which are top notch) but sometimes to a fault..The phlebotomist is really great at RMA! Also shoutout to Nurse Melissa who is lovely and often went above and beyond. I felt she explained things to me in a way doctor Sekhon was not capable of and always showed compassion. The coordinator, Jennifer, is sweet and was helpful but definitely inexperienced.
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
Yes
Race
European, Latino
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
6
6
How was your experience with Lucky Sekhon at RMA of New York?
At the end of the day, my IVF procedure worked and I am pregnant. I transitioned to Dr. Sekhon from a doctor who left the clinic and the transition was messy and often fraught with bad communication and lack of compassion.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Ask all the questions- she’s not going to offer up the info if you don’t. Push back if something doesn’t feel right or clear to you. She is better over the phone than via email.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon treated me on a very ‘need to know’ basis. I felt often I didn’t have all the information and that she didn’t take into account the emotional toll of fertility treatments and the overwhelming waterfall of decision making that comes with if.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
I believe I did the antagonist protocol and had to do 13 days of shoes because my follicles took awhile to develop.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jennifer Needle)
The phlebotomist is really great at RMA! Also shoutout to Nurse Melissa who is lovely and often went above and beyond. I felt she explained things to me in a way doctor Sekhon was not capable of and always showed compassion. The coordinator, Jennifer, is sweet and was helpful but definitely inexperienced.
Describe your experience with RMA of New York.
At times in the process you can definitely feel that RMA is more concerned with their own stats than your individual patient case. They are rigid in their standards (which are top notch) but sometimes to a fault.
Describe your experience with your monitoring appointments at RMA of New York.
It was a cattle call and often created conflicts with work because they were completely inflexible. The front desk admin sent out bloodwork for the day multiple times before monitoring hours were over, leading to issues with same day results.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
I had insurance coverage that was capped at $10k for lifetime maximum so paid a few thousand out of pocket at least . I was ultimately able to get my medications covered but only because someone from Glow suggested I fight for it.
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
RMA doesn’t really allow the conversation of having more than one egg transferred OR discounting subsequent transfer cycles for patients under 35.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
6
Doctor
Lucky Sekhon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

7
8
Age
41 - 42
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage
7
8
I wish he [Dr. Sandler] was more open to trying new things...He is very busy yet always professional, he will explain procedures in technical details if you ask or care, and answer your questions in a satisfactory manner, he is very straight forward and not "a warm" person but that didn't bother me. What did bother me is that he only changed treatment once and it didn't work as well (not his fault) and the fact that he did not consider that other results maybe possible to attain due to my age. I am seeing another doctor for a second consult, but I do believe that Sandler and RMA do things by "the book", especially for AMA /DOR and don't like to take risks, or try new things. He is knowledgeable and will make decisions based on facts (ie blood tests to confirm if ovidrel shot is needed and such) but that is also a very cookie-cutter approach, one size fits all. Not sure if the results would have differed if one of the variables were changed, since that didn't happen. I wish he was more open to trying new things or Ill ask if he has a reason for sticking to the method he thinks works best (which is the medically expected program for DOR). My advice is to not be intimidated and ask as many questions along the way as you need.
admin staff [at RMA of New York] has been excellent with me, especially finance and clinical coordinator...uses a lot of staff to get in touch with their many patients - they do calls in the afternoon and leave voice mail messages and emails with instructions. Nurses are nice and very diligent; they follow up with the doctor and the coordinator if needed. Some are better (Katrina?) than the others, but overall they are nice,
Age
41 - 42
Treated
2018 - 2019
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage
7
8
How was your experience with Benjamin Sandler at RMA of New York?
Since I have not seen another doctor is hard to compare. Dr. Sandler to another one. He is very busy yet always professional, he will explain procedures in technical details if you ask or care, and answer your questions in a satisfactory manner, he is very straight forward and not "a warm" person but that didn't bother me. What did bother me is that he only changed treatment once and it didn't work as well (not his fault) and the fact that he did not consider that other results maybe possible to attain due to my age. I am seeing another doctor for a second consult, but I do believe that Sandler and RMA do things by "the book", especially for AMA /DOR and don't like to take risks, or try new things. He is knowledgeable and will make decisions based on facts (ie blood tests to confirm if ovidrel shot is needed and such) but that is also a very cookie-cutter approach, one size fits all. Not sure if the results would have differed if one of the variables were changed, since that didn't happen. I wish he was more open to trying new things or Ill ask if he has a reason for sticking to the method he thinks works best (which is the medically expected program for DOR). My advice is to not be intimidated and ask as many questions along the way as you need.
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
see previous, ask questions, ask why not.
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
It is a very efficient office that processes a lot more women you'd think need help - that has todo with personal expectations and it may be an indicator of RMA's success, but it does contribute to everything (calls, procedures, visits) being part of a schedule and always hurried.
Describe the protocols Benjamin Sandler used in your cycles at RMA of New York and their degree of success.
I've done the standard DOR antagonist protocol, gonal f 300, menopur 2 vials for 4 days than increased to 3, with ganirelix once the leading follicle reached 16 mm, and ovidrel shot- Once we tried luptondown regulator that suppressed me too much so went back to antagonist with no birth control. out of 4 cycles, we are left with 2 pgs normal out of a total 12 embroys in 4 cycles. no changes to regimen was based on the fact that antagonist works best for DOR, estrogen has risen, and follicles were produced, yet the low results are to be expected due to aging
Describe your experience with your nurse at RMA of New York.
RMA uses a lot of staff to get in touch with their many patients - they do calls in the afternoon and leave voice mail messages and emails with instructions. Nurses are nice and very diligent; they follow up with the doctor and the coordinator if needed. Some are better (Katrina?) than the others, but overall they are nice,
Describe your experience with RMA of New York.
Very busy clinic, lines and wait time can get long especially on the weekend when other RMA's office are closed. get there early for monitoring and be patient. Numbers bring strength too they get to see a lot of people and a lot of experiences, yet for DOR/AMA they have the same approach.IF you're new to this, get info before your first visit so you can ask questions that matter. Their admin staff has been excellent with me, especially finance and clinical coordinator.
Describe your experience with your monitoring appointments at RMA of New York.
efficient, busy, could be really bad on the weekends- they are open almost 360 days out of 365 so thats a plus, but they are busy. location super convenient for me, and staff is helpful but busy
Describe the costs associated with your care under Benjamin Sandler at RMA of New York.
insurance paid some costs, and I ended up with most of it. it averages to $11-$12K when self pay and all included (isci,pgs etc)
Describe Benjamin Sandler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
RMA only does ESet for ama
7
Doctor
Benjamin Sandler
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Ask a Question

Ask this reviewer a question about their experience with Benjamin Sandler at RMA of New York.

Verified

This patient has provided documentation of treatment at this clinic.

3
7
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
No
Treatment
6 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Other
3
7
Dr. Sandler seems to be very knowledgeable about his field and really cares about his patients. But his communication skills are a bit lacking. He seems to run the appointments with a clear formula in mind, most prominently considering what he thinks you need rather than answer your questions or listening to what your concerns are. We wouldn’t focus on the things that I wanted to talk about or I was concerned with but rather the things he thought we should be discussing.
RMA is a super organized clinic that has very clear processes in place to meet all patients’ needs. However they see huge volume of patients. What that actually means is you get your needs met but it is not by the same team, you see a different doctor each time, and sometimes this results in what feels like less personal care....There are all different nurses each day and at each clinic. They are all really nice and helpful. Some were more helpful in answering questions than others. I really liked the nurses at the Brooklyn clinic where I was receiving most of my monitoring.
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Other
3
7
How was your experience with Benjamin Sandler at RMA of New York?
Dr. Sandler seems to be very knowledgeable about his field and really cares about his patients. But his communication skills are a bit lacking. He seems to run the appointments with a clear formula in mind, most prominently considering what he thinks you need rather than answer your questions or listening to what your concerns are. We wouldn’t focus on the things that I wanted to talk about or I was concerned with but rather the things he thought we should be discussing.
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
Do research on your own and come with specific questions you want answered, and don’t be shy to jump in and ask them. Otherwise he will just do his spiel. Don’t expect to see him more than once or twice, but the whole team at RMA is nice and supportive so you’re in good hands!
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
RMA is a super organized clinic that has very clear processes in place to meet all patients’ needs. However they see huge volume of patients. What that actually means is you get your needs met but it is not by the same team, you see a different doctor each time, and sometimes this results in what feels like less personal care.
Describe the protocols Benjamin Sandler used in your cycles at RMA of New York and their degree of success.
We did six IUI cycles over all. The first one was unmedicated and failed. The second one was unmedicated with the ovidrel trigger shot and failed. The third through sixth attempts were medicated with letrozole and ovidrel trigger shot, all of which failed as well. We are now in conversation about moving to IVF. Dr Sandler has suggested not doing PGT testing since he doesn’t think I’ll have enough embryos given my low AMH level.
Describe your experience with the nursing staff.
There are all different nurses each day and at each clinic. They are all really nice and helpful. Some were more helpful in answering questions than others. I really liked the nurses at the Brooklyn clinic where I was receiving most of my monitoring.
Describe your experience with RMA of New York.
The main strength is that this clinic was open on weekends and holidays which was a huge advantage because most of my IUIs ended up falling on weekends. They take the time sensitivity of these procedures seriously. However you see a different doctor every time as a result. Their success rates are also high but so are their prices.
Describe the costs associated with your care under Benjamin Sandler at RMA of New York.
I paid out of pocket because I don’t have coverage (really, because my insurance plan is homophobic!). I paid $305 for each IUI and sonograms and bloodwork was additional but my insurance covered those. Medications were not covered (about $60/month) and neither was donor sperm ($950/vial). We are now discussing costs of IVF.
Describe Benjamin Sandler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I did not do IVF yet.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Provided conflicting information
3
Doctor
Benjamin Sandler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32
Treated
2019
Success with this Doc
?
Treatment
7 IUI, 1 IVF, Donor Sperm
Diagnosis
10
10
Dr Lederman was professional, friendly and able to answer all the questions we had during our first visit. We decided to proceed with the clinic for IVF and we did one egg retrieval that unfortunately didn't result in any viable embryos. Dr Lederman called me immediately when these results came through and was very compassionate in delivering this obviously disappointing news. We are discussing a next retrieval with Dr Lederman for which he has suggested increasing the medication dosages during stimulation to try for more mature eggs.
The clinic [RMA of NY] runs very well. From the outset of treatment we were assigned a team which consisted of doctor/co-ordinator/finance/nursing. Our co-ordinator Norma is the best. She is very thorough and organized and put us at ease with everything leading up to our first cycle. She has been a great point of contact throughout our process and has made everything seamless....The nursing staff is amazing. They kept in touch regularly and followed up promptly after every visit. The communication of all the nursing staff wonderful.
Age
32
Treated
2019
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
7 IUI, 1 IVF, Donor Sperm
Diagnosis
10
10
How was your experience with Matthew Lederman at RMA of New York?
This was the 3rd clinic we came to and it really makes the biggest difference to feel in good hands and at a clinic you like. Dr Lederman was professional, friendly and able to answer all the questions we had during our first visit. We decided to proceed with the clinic for IVF and we did one egg retrieval that unfortunately didn't result in any viable embryos. Dr Lederman called me immediately when these results came through and was very compassionate in delivering this obviously disappointing news. We are discussing a next retrieval with Dr Lederman for which he has suggested increasing the medication dosages during stimulation to try for more mature eggs. We feel in very good hands with Dr Lederman and the whole team and would highly recommend him to anyone.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
Dr Lederman took the time to answer all our questions, was friendly and compassionate
Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.
I was on Gonal and Menopur for stimulation and lupron and pregnyl for trigger before retrieval. They retrieved 8 eggs, 2 of which produced embryos. After pgs neither embryo was determined viable for transfer. Dr Lederman has said he would increase medications on the next retrieval in the aim to get more mature eggs.
Describe your experience with the nursing staff.
The nursing staff is amazing. They kept in touch regularly and followed up promptly after every visit. The communication of all the nursing staff wonderful. They are very friendly and helpful with any questions. If I ever needed to speak to a nurse I could easily call and talk to someone quickly.
Describe your experience with RMA of New York.
The clinic runs very well. From the outset of treatment we were assigned a team which consisted of doctor/co-ordinator/finance/nursing. Our co-ordinator Norma is the best. She is very thorough and organized and put us at ease with everything leading up to our first cycle. She has been a great point of contact throughout our process and has made everything seamless.
Describe your experience with your monitoring appointments at RMA of New York.
Well oiled machine. In and out within 20-30 mins. Even though our doctor is at the Westside clinic, we were able to do monitoring at the Brooklyn clinic which was much more convenient.
Describe the costs associated with your care under Matthew Lederman at RMA of New York.
15k per cycle +5k on meds. Around 2k more on ultrasounds/blood work/ visits outside of cycle
10
Doctor
Matthew Lederman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

7
7
Age
32 - 34
Treated
2017 - 2019
Success with this Doc
No
Treatment
3 IUI, 3 IVF
Diagnosis
Endometriosis, Male Factor, PCOS, Other, Unexplained
7
7
Dr. McAvey is a fast talker. She is warm and friendly. If you come in with a list of questions (you can prepare in advance and email her), she will respond to almost all of them. She listens to your ideas about protocol changes and will work with you to try to find the best results....RMA's standard is to do single ET, but we requested to do 2 embryos during one of our transfer cycles. They reluctantly complied with our request. Regardless, the result was negative anyway.
At times, it was difficult to get a straight answer from the clinic [RMA]. It is a well-oiled machine. Yet sometimes, you feel rushed during appointments (monitoring or consultations), phone calls, or other interactions. There was one week I had to call every day to get a call back regarding the IVF plan and ordering appropriate medications. Medications were ordered last minute before a trip and I nearly missed a cycle due to the poor response. I never got an apology for their carelessness/disorganization/lack of responsiveness.
Age
32 - 34
Treated
2017 - 2019
Success with this Doc
No
Race
European, Ashkenazi Jewish, Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 3 IVF
Diagnosis
Endometriosis, Male Factor, PCOS, Other, Unexplained
7
7
How was your experience with Beth McAvey at RMA of New York?
Dr. McAvey is a fast talker. She is warm and friendly. If you come in with a list of questions (you can prepare in advance and email her), she will respond to almost all of them. She listens to your ideas about protocol changes and will work with you to try to find the best results.
What's one piece of advice would you give a prospective patient of Beth McAvey at RMA of New York?
Do some research - as people what questions you should ask her. Have all of your questions listed in advance. Do not be afraid to speak up for yourself (by asking questions and advocating for what you want).
During treatment, were you treated like a number or a human with Beth McAvey at RMA of New York?
At times, it was difficult to get a straight answer from the clinic. It is a well-oiled machine. Yet sometimes, you feel rushed during appointments (monitoring or consultations), phone calls, or other interactions. There was one week I had to call every day to get a call back regarding the IVF plan and ordering appropriate medications. Medications were ordered last minute before a trip and I nearly missed a cycle due to the poor response. I never got an apology for their carelessness/disorganization/lack of responsiveness.
Describe the protocols Beth McAvey used in your cycles at RMA of New York and their degree of success.
We did 4 cycles with Clomid (some where cancelled due to cysts). Due to my response to Clomid (and my concerns about elevated risks for breast/ovarian cancers), we changed to Letrozole for IUI. We did 3 cycles of IUI. Since research does not show additional benefit after 3 cycles of IUI, we discussed moving on to IVF. We did 2 cycles, first using an antagonist-protocol, the second using an estrogen-priming antagonist protocol (which adjusts for my high estrogen levels early in the cycle). Both had a high number of oocytes retrieved, but poor egg maturation/embryo blastulation rates. After 2 retrievals, we did 2 transfers. Neither resulted in a pregnancy, so we did additional testing and I sought additional opinions to make sure we were not overlooking anything. The testing revealed my husband had a balanced translocation. To potentially improve my embryo quality for the 3rd retrieval we changed to back to an antagonist protocol using an additional Letrozole flair during treatment. However, that cycle was the least successful - 2 embryos after 1 week but PGS testing showed they were both abnormal. Dr. McAvey then had a frank conversation about what to consider going forward and encouraged me to seek other opinions.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Olga & Anna)
Olga is cold, disorganized, provides inconsistent instructions to Dr. McAvey and Anna (for instance, she will say you have to take a HPT on Thursday instead of on Wednesday, she sometimes says incorrect medication dosage, she's not personable). In contrast, I saw Anna less frequently but she was always much more friendly and her instructions were more in line with Dr. McAvey.
Describe your experience with RMA of New York.
The strengths - RMA clinical team includes financial resources (if you have insurance, they will do all of the calls for your benefits, bills, authorization for medications). All you have to do is call to authorize your insurance for the IVF benefit. They do have an organized system. However, at times that same organization is a detriment. RMA treats you like a number. On one of my retrieval cycles, a new Dr (I had never met before) did my retrieval. He barely introduced himself to me. Then after the procedure was done, I had to ask multiple times for Tylenol to treat the pain and for the oocyte count. In addition, the nurses rushed me out while I still felt groggy and confused from the anesthesia. On another visit, a transfer cycle - I requested to transfer 2 embryos. The dr. nearly bit my head off, he was nasty/short. It made the rest of the transfer an uncomfortable experience and hard to relax after.
Describe your experience with your monitoring appointments at RMA of New York.
First come, first serve. The LI office was usually quiet. There was a wait only a couple of times.
Describe the costs associated with your care under Beth McAvey at RMA of New York.
Insurance covered most. Copays for medications ranged from $20-$190
Describe Beth McAvey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
RMA's standard is to do single ET, but we requested to do 2 embryos during one of our transfer cycles. They reluctantly complied with our request. Regardless, the result was negative anyway.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Provided conflicting information
7
Doctor
Beth McAvey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
RMA of New York
Long Island
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
No
Treatment
5 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Unexplained
8
8
Dr. McAvey has been great to work with. The only thing I wish was that she was the one doing the retrievals and available during all of my monitoring appointments instead of sometimes the nurse doing the ultrasounds instead. ... Dr. McAvey has had great bedside manners, has taken the time to discuss next steps with me and go into detail answering the questions that I've had.
strength: doesn't make you feel like just a number, overall the employees [RMA of New York] are pleasant. weakness: if you need to do monitoring on the weekend, you'd need to travel into Manhattan. Egg retrieval and transfers are in Manhattan as well which can be inconvenient. ... The ladies at the front desk have all been pleasant. The nurse who does my blood draws has been very pleasant with me.
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
5 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Unexplained
8
8
How was your experience with Beth McAvey at RMA of New York?
Dr. McAvey has been great to work with. The only thing I wish was that she was the one doing the retrievals and available during all of my monitoring appointments instead of sometimes the nurse doing the ultrasounds instead.
What's one piece of advice would you give a prospective patient of Beth McAvey at RMA of New York?
Not to expect to see her at every appointment.
During treatment, were you treated like a number or a human with Beth McAvey at RMA of New York?
Dr. McAvey has had great bedside manners, has taken the time to discuss next steps with me and go into detail answering the questions that I've had.
Describe the protocols Beth McAvey used in your cycles at RMA of New York and their degree of success.
I think they were the antagonist protocol. 1st retrieval was priming with birth control, and then 300iu Gonal F in the AM and 2 vials of menopur at night with a dose of micro dose lupron in the AM and PM. Menopur was adjusted during the cycle. Plus a trigger shot. 2nd retrieval was priming with estrogen patch and cetrotide, then was 200iu Gonal F in the AM and 2 vials of Menopur in the PM with cetrotide and two different trigger shots. 2nd retrieval was better, but embryo tested abnormal.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Olga)
The nurse was fine. Doesn't give me as much detail on the follicle growth as the doctors do and isn't as personable, but she's fine otherwise. The IVF coordinator has been patient with me and answers all my questions in a timely manner. The ladies at the front desk have all been pleasant. The nurse who does my blood draws has been very pleasant with me.
Describe your experience with RMA of New York.
strength: doesn't make you feel like just a number, overall the employees are pleasant. weakness: if you need to do monitoring on the weekend, you'd need to travel into Manhattan. Egg retrieval and transfers are in Manhattan as well which can be inconvenient.
Describe the costs associated with your care under Beth McAvey at RMA of New York.
IUI was about $1500 with monitoring (no insurance coverage) and IVF I believe was $23-28K with no insurance coverage.
8
Doctor
Beth McAvey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New York
Long Island
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
39 - 41
Treated
2017 - 2019
Success with this Doc
Yes
Treatment
7 IUI, 5 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
10
10
Dr. Mukherjee is extremely client-oriented, pays attention to the individual patient and kindly explains the reasoning for suggested treatment. Provides options, discussed details and really wants to have his patient on board, feeling comfortable with the treatment decision. ... Dr. Mukherjee tried different protocols in my case (very light/mini, conventional, agonist and antagonist) and adjusted as we went along. Every change made sense, and I felt I was with a doctor who sincerely only had my best interest at heart.
The clinic [RMA of New York] is located in an accessible location, has staff that is easy to talk to - from the nurses, billing, to the lab and doctors. ... It [Monitoring appointments] was efficient, at times felt crowded but was manageable. ... I mostly worked with Julie [nurse], who is wonderful - always responsive, compassionate, understanding, always had time for an extra chat and was ready to share additional views and advice.
Age
39 - 41
Treated
2017 - 2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
7 IUI, 5 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
10
10
How was your experience with Tanmoy Mukherjee at RMA of New York?
As mentioned earlier, Dr. Mukherjee offers a wonderful experience to his patients, as much as this is possible under circumstances. He works in concert with his nursing staff and I feel he tailors treatment to the specific and unique needs of every patient.
What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?
You'll have a wonderful experience with this doctor!
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
Dr. Mukherjee is extremely client-oriented, pays attention to the individual patient and kindly explains the reasoning for suggested treatment. Provides options, discussed details and really wants to have his patient on board, feeling comfortable with the treatment decision.
Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.
Dr. Mukherjee tried different protocols in my case (very light/mini, conventional, agonist and antagonist) and adjusted as we went along. Every change made sense, and I felt I was with a doctor who sincerely only had my best interest at heart. It was with his help and open, innovative approach, that I actually had a pregnancy for the first time in 3 years of trying (it was unfortunately lost to a miscarriage, but there was a pregnancy with my own eggs).
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Julie)
All the nurses and care coordinators were truly. I mostly worked with Julie, who is wonderful - always responsive, compassionate, understanding, always had time for an extra chat and was ready to share additional views and advice.
Describe your experience with RMA of New York.
The clinic is located in an accessible location, has staff that is easy to talk to - from the nurses, billing, to the lab and doctors. The waiting room could sometimes feel crowded but they have recently made significant improvements in the environment and also in the speed of service.
Describe your experience with your monitoring appointments at RMA of New York.
It was efficient, at times felt crowded but was manageable. The staff were always helpful and one could see everyone was trying their best and communicating really with each other, which can give a lot of confidence to patients.
Describe the costs associated with your care under Tanmoy Mukherjee at RMA of New York.
Some of the treatments were covered by my insurance but this had quickly run out. The costs were reasonable compared to other clinics fo the same category.
Describe Tanmoy Mukherjee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
n/a - this doctor did what was best for the individual patient with an intention to achieve positive results
10
Doctor
Tanmoy Mukherjee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
36
Treated
2019
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Unexplained
10
9
She [Dr. Sekhon] really seems to tailor her conversations and treatments to the specific patient and really goes out of her way to make sure that she answers all your questions and makes you feel comfortable. ... She always responds to emails or calls in a super timely manner. She never makes you feel silly for asking questions and always respects when you advocate for yourself.
Its [RMA of New York] small and never overcrowded. I get in and out of the office quickly. Monitoring hours could be a little earlier. 7:30 is a little late. ... The receptionist at the downtown location could brush up on her people skills a little. She's not the best and could be friendlier. ... The nurses on Dr Sekhon's staff are great. They always call you right back. They are very informed and answers questions with ease.
Age
36
Treated
2019
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Unexplained
10
9
How was your experience with Lucky Sekhon at RMA of New York?
Dr Sekhon is such a breath of fresh air compare to my last RE. She is kind, respectful, detailed in her responses and generally seems to care. She never makes you feel like you are a number. She really knows what she is talking about and is on top of all the latest studies and treatment options. She never just does something because that is just what is typically done. She really seems to tailor her conversations and treatments to the specific patient and really goes out of her way to make sure that she answers all your questions and makes you feel comfortable. She has also been through IVF herself so she actually knows what her patients are going through physically and mentally. I cannot recommend her more.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Be completely open and honest with her. Tell her all the supplements you are taking, she will tell you which ones you actually need, unlike many who say you don't need to take anything. Ask her lots of questions in general. She will answer them all even if they seem ridiculous.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr Sekhon really takes the time to talk to you and work with you on your treatments. She always responds to emails or calls in a super timely manner. She never makes you feel silly for asking questions and always respects when you advocate for yourself. She just really gets it and understands its not just the infertility that needs to be treated, its also the anxiety that goes along with it. She works really hard to set your mind at ease. She doesn't sugarcoat, but she is also not cold and matter of fact like many RE's are.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
We have only done one clomid iui cycle with her that was unsuccessful. We are currently on our second cycle of clomid and waiting for the iui. The first cycle Dr Sekhon prescribed clomid to us after blood work on CD3 then had me come back on cycle day 10 for a scan trigger shot and iui the next day. I did feel it was a little early, but I was seeing another dr in her practice that morning so didn't have a chance to discuss. I voiced my concerns and this round we are doing scans and blood work to make absolutely sure its the the right time to trigger. Dr Sekhon had absolutely no problem at all with tailoring the treatment.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Connie Schmidt )
The nurses on Dr Sekhon's staff are great. They always call you right back. They are very informed and answers questions with ease.
Describe your experience with RMA of New York.
I see Dr Sekhon at the Downtown location. Its small and never overcrowded. I get in and out of the office quickly. Monitoring hours could be a little earlier. 7:30 is a little late. I have heard the midtown east location can be a bit of a cattle call, but I think that is true for just about every practice at the larger locations. The receptionist at the downtown location could brush up on her people skills a little. She's not the best and could be friendlier.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
I haven't done IVF yet so I am not sure what the total cost is, but iui was $350.
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
She said because we already had one child she recommends one embryo transfer since we do not want to have more than 2 kids.
10
Doctor
Lucky Sekhon
Communication
Compassion
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

3
5
Age
33 - 36
Treated
2016 - 2019
Success with this Doc
No
Treatment
5 IUI, Donor Sperm
Diagnosis
Other
3
5
I have spoken with Dr. Mukherjee once every 6 months or so. ... Dr. Mukherjee conducted one out of 5 IUIs. ... Dr. Muhkerjee, when I did get a chance to meet with him has been very nice. When having phone consultations, things seem very rushed and he gave more directives than an opportunity to figure out what wasn't working. ... I was informed that my BMI was too high so I met with the nutritionist, who helped bring that down so I could take Clomid and have less of a risk of a heart attack with the lower BMI.
They have several offices that are clean and well maintained, which is a strength. They do not have a good communication system, there is no where to speak with the doctor directly. The nurses always call back if you have a question, which is fine for some things but sometimes you just need to talk to your doctor. ... I have met with my "primary nurse" about once since 2016 and when speaking to her on the phone, she comes off as very dismissive.
Age
33 - 36
Treated
2016 - 2019
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, Donor Sperm
Diagnosis
Other
3
5
How was your experience with Tanmoy Mukherjee at RMA of New York?
Dr. Muhkerjee, when I did get a chance to meet with him has been very nice. When having phone consultations, things seem very rushed and he gave more directives than an opportunity to figure out what wasn't working.
What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?
One piece of advice, don't expect him to be the only doctor that you meet with at RMA of NY. I have had at least 4 different doctors perform my IUIs (I've had 5 to-date).
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
Dr. Mukherjee conducted one out of 5 IUIs. I mostly speak with whichever nurse gets my message, although I have been assigned one. I have spoken with Dr. Mukherjee once every 6 months or so.
Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.
I was informed that my BMI was too high so I met with the nutritionist, who helped bring that down so I could take Clomid and have less of a risk of a heart attack with the lower BMI. That's about all that I could remember.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Julie (Last name unknown))
I felt like the entire office runs more like a factory than a doctor's office. When being contacted by phone, it just is a list of things for me to do. Most of the time, things that did not work out, such as where to pick up my medication or timeliness of them putting the medication into the pharmacy. Some of the nurses seemed ok but you don't get an opportunity to know any of them well enough to build a trusting relationship.
Describe your experience with RMA of New York.
They have several offices that are clean and well maintained, which is a strength. They do not have a good communication system, there is no where to speak with the doctor directly. The nurses always call back if you have a question, which is fine for some things but sometimes you just need to talk to your doctor. And when the nurse calls back, it may not be the same nurse each time. I have met with my "primary nurse" about once since 2016 and when speaking to her on the phone, she comes off as very dismissive. Another strength are the women that sit in the front, as they seem much more personable and help with the ease of checking out of the office after your visit.
Describe the costs associated with your care under Tanmoy Mukherjee at RMA of New York.
My insurance does not cover IUI treatments and they quoted me a bundle cost of $700 per cycle. I had to call my insurance for clarification, as the "financial coordinator" that I was assigned provided my inaccurate information.
Describe Tanmoy Mukherjee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
N/A at this time.
3
Doctor
Tanmoy Mukherjee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
42
Treated
2019
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
8
8
As other reviews have stated, Dr. Grunfeld speaks quickly. But if you have read up on medication for IVF, embryo stages, PGS testing, etc., it's easy to follow and not confusing.... I wish more was discussed about the fertilization process of the actual egg, the growth of the embryo, the different embryo qualities and then what happens before PGS testing.... I feel like a frozen transfer with PGS testing should not be a one size fits all approach and Dr. Grunfeld doesn't believe in any other way.
RMA is a great place. It has a good energy, there is never a long wait time, there is always tons of patients there. I think because it is a franchise, it definitely has more of a one size fits all approach. So if your case is complicated in anyway, I am not sure if this is the place.... My questions were always answered and everyone, the nurses, staff and doctors all work together smoothly. I felt in good hands. I just felt like the process of what happens post egg retrieval was not discussed at all.
Age
42
Treated
2019
Success with this Doc
No
Race
Prefer not to answer
Income
Occupation
Graphic Designer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
8
8
How was your experience with Lawrence Grunfeld at RMA of New York?
As other reviews have stated, Dr. Grunfeld speaks quickly. But if you have read up on medication for IVF, embryo stages, PGS testing, etc., it's easy to follow and not confusing. That said, I definitely think he doesn't go into all of the details and is talented at making you just trust the process. I wish more was discussed about the fertilization process of the actual egg, the growth of the embryo, the different embryo qualities and then what happens before PGS testing.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Be prepared before your consult, but I think that applies to all doctor consults in this process. There are so many talented doctors in NY, you have to trust your intuition.
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
I am confident that RMA is a top-notch facility and Dr. Grunfeld is a great doctor. My questions were always answered and everyone, the nurses, staff and doctors all work together smoothly. I felt in good hands. I just felt like the process of what happens post egg retrieval was not discussed at all. I had two embryos reach blastocyst and they discarded them based on their quality. I feel like a frozen transfer with PGS testing should not be a one size fits all approach and Dr. Grunfeld doesn't believe in any other way.
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
Day 2 I began 5ml Lupron and 300 Follistim in the AM and 5ml Lupron and 150mg Menopur in the PM . I did that for 10 days until my trigger shot. My trigger was Ovidrel.
Describe your experience with the nursing staff.
Organized, readily available, always returned calls, followed up after morning monitoring with emails to re-confirm the results of your monitoring and thus what dosages/meds to take.
Describe your experience with RMA of New York.
RMA is a great place. It has a good energy, there is never a long wait time, there is always tons of patients there. I think because it is a franchise, it definitely has more of a one size fits all approach. So if your case is complicated in anyway, I am not sure if this is the place.
Describe your experience with your monitoring appointments at RMA of New York.
It was efficient. No waiting, no stress, bloodwork, then ultrasound and then you are out the door and on to the rest of your day.
Describe the costs associated with your care under Lawrence Grunfeld at RMA of New York.
15,500 for a complete frozen cycle. My embryos did not qualify for transfer, so that was cancelled. So I received a 5,400 credit. Medication ranged about $3000-4000. I did one IUI and that was $700 plus $150 cost for trigger shot. They do offer package deals for multiple cycles.
Describe Lawrence Grunfeld's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Grunfeld believes in frozen transfers with single embryo post PGS testing.
8
Doctor
Lawrence Grunfeld
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

2
7
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
2
7
I saw Dr stein once during my most recent cycle. Once. Things were clearly not going great but I never got analysis or felt like a pivot was being made....Dr. Stein is relatively blunt, which i appreciate, but I never felt like he was analyzing me or putting together plans/recos specific to me while in the midst of my cycle. the fact that i saw him once, and that we never had ANY discussions throughout my cycle made me feel like a number.
the nurses [RMA of NY] were really human, compassionate, and clear communicators.... strengths: they are well practiced, and well coordinated in terms of how they work - it's a pretty well oiled machine but this also is their biggest weakness: they are a machine. It was really easy to feel like a number vs. a patient who's heart is on the line.... with my first cycle, I never got a phone call that all embryos had arrested. I found out when I called to report day 1
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
2
7
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein is relatively blunt, which i appreciate, but I never felt like he was analyzing me or putting together plans/recos specific to me while in the midst of my cycle. the fact that i saw him once, and that we never had ANY discussions throughout my cycle made me feel like a number.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
he is a grown up and won't give you false hope, but you REALLY need to push hard and advocate for yourself if you want time and input from him.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
I saw Dr stein once during my most recent cycle. Once. Things were clearly not going great but I never got analysis or felt like a pivot was being made.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
My first cycle was antagonist protocol, where I was on gonal f, menopur, and cetrotide. I was a slow responder to the medications, so was on stims for a full 14 days. the retrieval yielded 12 eggs, 9 mature all of which fertilized.. but nothing made it to blastocyst and all remaining embryos arrested on day 6 before making it to blast (most had died off around day 3). The second cycle i was shifted to microflare protocol, using lupron, follistim, menopur. Again I was a slow responder, requiring 14 days of stims. Retrieval led to only 9 eggs, 7 mature, 5 fertilized, and zero making it to blatocyst. All arrested between days 3 and 5. Heartbreak city.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Coordinator: Tova Niderberg)
the nurses were really human, compassionate, and clear communicators. I really liked them and felt like they knew me. my ivf coordinator was lovely - but young - because she was there to help with scheduling and not medical advice, the role she could play was pretty limited.
Describe your experience with RMA of New York.
strengths: they are well practiced, and well coordinated in terms of how they work - it's a pretty well oiled machine but this also is their biggest weakness: they are a machine. It was really easy to feel like a number vs. a patient who's heart is on the line.
Describe your experience with your monitoring appointments at RMA of New York.
It was pretty well oiled of a machine, but it did impact my day - I had to be there 7 - 8:30 am every day, which was challenging with daycare drop off and work, but i made it work. it was easier to just have a window that I could communicate to others than have to make individual appts for me.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
All in all, i spent about $25K on 2 cycles of IVF, and that's AFTER some insurance coverage. It breaks down as follows: $7K on doctors visits, procedural fees, etc. $16K on prescriptions $2K on a separate procedure (hysteroscopy) my insurance covered (so in ADDITION to what I spent): $K on prescriptions (this was my lifetime max, and i burned through it immediately) $5K on doctors visits/care which was about half of my fertility coverage
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
we did not make it here, but I know he was a proponent of single embryo transfer.
What specific things went wrong at RMA of New York?
  • Failed to call with results
2
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
10
Age
41 - 42
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IUI, 2 IVF, Donor Sperm
Diagnosis
Poor Egg Quality
9
10
I felt like Dr. Grunfeld tailored my treatment protocol to me and my unique chemistry/makeup.... Dr. Grunfeld is kind but not overly warm. He gets straight to the point, which I appreciate. He's direct and no nonsense. I felt that he was closely watching my progression on the stimulation medications, and toward the end, he had me come in every day for monitoring and blood work to see if they could push me a little farther.
The nursing staff was amazing at RMA NY. They were organized, on the ball, and compassionate. I felt like they were on the top of their game and like I wasn't going to fall through the cracks... They are a well-oiled machine. Monitoring hours can get quite busy, but they are organized and it goes pretty quickly. They also have several other locations throughout NYC and you can go to any of those locations for monitoring during the week, which is nice.
Age
41 - 42
Treated
2018 - 2019
Success with this Doc
?
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 2 IVF, Donor Sperm
Diagnosis
Poor Egg Quality
9
10
How was your experience with Lawrence Grunfeld at RMA of New York?
Dr. Grunfeld is kind but not overly warm. He gets straight to the point, which I appreciate. He's direct and no nonsense. I felt that he was closely watching my progression on the stimulation medications, and toward the end, he had me come in every day for monitoring and blood work to see if they could push me a little farther. it was reassuring to know that he was constantly reviewing my case, rather than applying a generic protocol
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
If you're looking for someone who is overly emotive or compassionate, he may not be for you. But he is a kind person and I felt that he was paying attention to me as a patient. Which is what mattered to me.
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
I felt like Dr. Grunfeld tailored my treatment protocol to me and my unique chemistry/makeup. He was on top of my cycle and was willing to make tweaks mid-cycle increase my success
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
Dr. Grunfeld had me prime with estrogren patches and Ganirelix before my cycle began, then I did 14 days of 300 Gonal -F and Menopure once my cycle started. He started me out on 2 amps of Menopure but eventually upped my dose to 3 in hopes of getting a better response. I also took Ganirelix for 4 days toward the end. I triggered with lupron and novarell. I'm 41 and developed 9 follicles between my two ovaries. He was happy with this.
Describe your experience with the nursing staff.
The nursing staff was amazing at RMA NY. They were organized, on the ball, and compassionate. I felt like they were on the top of their game and like I wasn't going to fall through the cracks
Describe your experience with RMA of New York.
RMA NY was very organized! I've been to other large clinics that operate in a similar way (eg factory style monitoring hours), but never felt the others were as organized and on top of things as RMA. They called my prescriptions in in a timely manner, were very detailed in their daily instructions and blood work results. I felt like I was taken care of. The only downside (which didn't bother me) is that it can get quite busy during monitoring hours. But because they are so organized, and have the s$!t together, it didn't bother me.
Describe your experience with your monitoring appointments at RMA of New York.
They are a well-oiled machine. Monitoring hours can get quite busy, but they are organized and it goes pretty quickly. They also have several other locations throughout NYC and you can go to any of those locations for monitoring during the week, which is nice.
Describe the costs associated with your care under Lawrence Grunfeld at RMA of New York.
The total cost of treatment (not including meds) is about $15,000 for IVF plus ICSI
Describe Lawrence Grunfeld's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
We haven't gotten this far yet.
9
Doctor
Lawrence Grunfeld
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
8
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
4 IUI, 1 Egg Freezing
Diagnosis
Unexplained
9
8
He [Dr. Jeffrey Klein] started us with IUI with Clomid and a trigger shot because my last fertility clinic only used OPK for IUI (obviously without success). After 2 of those, he was willing to do 1-2 more, but we were ready for IVF. He was supportive of this...He does not support doing multiple embryo transfers because of the risk of multiple gestation. This may not be the case for people with low quality embryos, but when we discussed it, he flat out said no. Only one embryo at a time.
I felt like sometimes I was not told specifics about protocols with my IVF cycle [at RMA of New York]. For example, we decided to go ahead with IVF in November, but the clinic does not do IVF in December, so we had to wait until January. But they still wanted me to come in to the clinic on Day 1 of my menstrual cycle in December but no one told me this...Monitoring hours were quick and efficient, even when there were 30 people in the waiting room.
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IUI, 1 Egg Freezing
Diagnosis
Unexplained
9
8
How was your experience with Jeffrey Klein at RMA of New York?
Dr. Klein was a wonderful physician. He listened to our concerns, and answered all our questions without being condescending or rushed. He gave us his email after our first appointment, and any time I emailed him with questions, he responded promptly. He was very kind and supportive of our decisions throughout our fertility journey.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Utilize his email. The process of infertility treatments can mess with your head, so use his email when you have questions or concerns about any aspect of what's going on.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
Dr. Klein was very open and kind. He gave us his email address on the day of our consultation and told us to contact him anytime with questions.
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
Dr. Klein and his team are very concerned about success rates for people trying to conceive as well as doing it in the safest way possible. They follow the newest and best protocols from research (and some of the research they do themselves at RMA). He started us with IUI with Clomid and a trigger shot because my last fertility clinic only used OPK for IUI (obviously without success). After 2 of those, he was willing to do 1-2 more, but we were ready for IVF. He was supportive of this.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jennifer; Katherine)
We had an interesting time with coordinators because our first went out on medical leave in the middle of our retrieval cycle and no one told us. I had to email Dr. Klein to figure out why she hadn't emailed me back. I do not know the details of her leave, so I empathize that emergencies do happen, but I wish there had been better communication about it. The nursing staff overall were very nice. Because of my personal history with disordered eating and weight preoccupation, I do not like to know my weight when it is taken at the clinic. I asked to not be told, but the nurse thought it was a joke and was very lighthearted about it. I wish they had been a little more sensitive to what I was asking.
Describe your experience with RMA of New York.
The clinic in White Plains does not have rooms for male partners to provide samples. They expect you to provide a sample at home and then bring it with you to the clinic. It was awkward to say the least to go through that since we live almost 50 minutes away from the clinic. Otherwise, the space is fine. RMA overall gives military discounts, which I appreciate so much. Tricare (military insurance) does not cover IVF or any IVF medications, so it was a huge financial strain on us to do it. But with the discount, it made it much more affordable, and I appreciate them giving it.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours were quick and efficient, even when there were 30 people in the waiting room.
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
Our insurance does not cover IUI or IVF, so it would have been close to $20,000 (including medications), but military personnel get a discount, so the cost was lower.
Describe Jeffrey Klein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
He does not support doing multiple embryo transfers because of the risk of multiple gestation. This may not be the case for people with low quality embryos, but when we discussed it, he flat out said no. Only one embryo at a time.
What specific things went wrong at RMA of New York?
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
9
Doctor
Jeffrey Klein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
38 - 39
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
4 IUI, 2 IVF
Diagnosis
Male Factor, Other
10
10
[Dr. Kimberly Thornton] was amazing, she was very informative but explained everything in a delicate manner. Accommodated me while I was traveling, never let me lose hope, but always kept it real with me. She never made me feel like a patient. She felt more like a friend who was my doctor...checked for everything, she discovered my Hypothyroidism and gave me all the information I needed and referred me to amazing endocrinologist who assisted me thru my pregnancy. She was very sensitive and delicate with me thru my failed iuis and my first failed ivf cycle but always kept me hopeful and explained all the options
Everyone [at RMA of New York] was super friendly, and never made me feel uncomfortable or defective. They were more like a support team...Monitoring hours went pretty smoothly. My only complaint was the shortness of the time window for monitoring. With NYC public transportation unpredictable service, I did feel like I was rushing to make the window...the clinic is clean, modern, very professional...Dr. Thornton checked for everything, she discovered my Hypothyroidism and gave me all the information I needed and referred me to amazing endocrinologist who assisted me thru my pregnancy. She was very sensitive and delicate with me thru my failed iuis and my first failed ivf cycle but always kept me hopeful and explained all the options
Age
38 - 39
Treated
2018 - 2019
Success with this Doc
Yes
Race
Black or African-American
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 2 IVF
Diagnosis
Male Factor, Other
10
10
How was your experience with Kim L. Thornton at RMA of New York?
Dr. Thornton was amazing, she was very informative but explained everything in a delicate manner. Accommodated me while I was traveling, never let me lose hope, but always kept it real with me. She never made me feel like a patient. She felt more like a friend who was my doctor.
What's one piece of advice would you give a prospective patient of Kim L. Thornton at RMA of New York?
If you're looking for a friendly, warm but very informative doctor, she is perfect.
During treatment, were you treated like a number or a human with Kim L. Thornton at RMA of New York?
She was very sensitive to my feelings. If I seemed hopeful about something she was positive with me to the very end, never letting me lose hope. I loved that.
Describe the protocols Kim L. Thornton used in your cycles at RMA of New York and their degree of success.
Dr. Thornton checked for everything, she discovered my Hypothyroidism and gave me all the information I needed and referred me to amazing endocrinologist who assisted me thru my pregnancy. She was very sensitive and delicate with me thru my failed iuis and my first failed ivf cycle but always kept me hopeful and explained all the options
Describe your experience with your nurse at RMA of New York.
Everyone was super friendly, and never made me feel uncomfortable or defective. They were more like a support team.
Describe your experience with RMA of New York.
Only thing I disliked were the monitoring hours, they are super early, but that's only b/c I'm not a morning person. Other that that, the clinic is clean, modern, very professional. It was close to my office so I was able to go in before work and not be inconvenienced. Perfect match!
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours went pretty smoothly. My only complaint was the shortness of the time window for monitoring. With NYC public transportation unpredictable service, I did feel like I was rushing to make the window.
Describe the costs associated with your care under Kim L. Thornton at RMA of New York.
Treatment was mostly covered by my insurance so it was mainly copayments
10
Doctor
Kim L. Thornton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
33
Treated
2019
Success with this Doc
?
Treatment
Diagnosis
Male Factor
10
10
Dr Klein is efficient and thorough while discussing fertility, procedures, and next steps. He checks off all of the questions I want to ask, demonstrating an understanding of what his patients worry about and what information is valuable.... He responds to emails within minutes, he’s aware of how we’re feeling and what’s important, and he’s very bright and knowledgeable. I trust him entirely with our care, and I believe our best interests are what’s most important to him.
RMA is a well-oiled machine, and are clearly excellent in their care. The communication between the doctors is fantastic, I’m informed of all steps of the process by our doctors and their staff, and all questions I have are answered. The offices are clean and well-staffed. We haven’t had to wait long at any appointments.... Marlene is friendly, warm, and thorough. I know she is good at what she does and I feel like I’m in good hands.
Age
33
Treated
2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
Diagnosis
Male Factor
10
10
How was your experience with Jeffrey Klein at RMA of New York?
He responds to emails within minutes, he’s aware of how we’re feeling and what’s important, and he’s very bright and knowledgeable. I trust him entirely with our care, and I believe our best interests are what’s most important to him.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Expect efficiency. It may seems like he’s rushing at times, but if you have questions and concerns, he’ll answer them thoroughly. If you think of something later, he’s very reachable.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
Dr Klein is efficient and thorough while discussing fertility, procedures, and next steps. He checks off all of the questions I want to ask, demonstrating an understanding of what his patients worry about and what information is valuable. Well-Oiled in the best way, and very bright.
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
My husband and I are currently waiting for my thyroid hormones to normalize before we begin our first cycle. I am unsure of what particular strategies and protocols are required, but I honestly trust his judgement while-heartedly. We will have to do the ICSI procedure due to medical necessity. Dr Klein’s people are in contact with our male fertility specialist, and this communication is so helpful so my husband and I don’t have to worry about being the messenger. Between our doctors, I know we’re in good hands.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Marlene)
Marlene is friendly, warm, and thorough. I know she is good at what she does and I feel like I’m in good hands.
Describe your experience with RMA of New York.
Thorough care for my husband and myself. RMA is a well-oiled machine, and are clearly excellent in their care. The communication between the doctors is fantastic, I’m informed of all steps of the process by our doctors and their staff, and all questions I have are answered. The offices are clean and well-staffed. We haven’t had to wait long at any appointments. Staff training is very hands on, and RMA has obviously high standards in choosing employees.
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
Unsure of cost as our insurance covers these services.
Describe Jeffrey Klein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
We have not discussed this yet.
10
Doctor
Jeffrey Klein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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8
8
Age
30 - 32
Treated
2017 - 2019
Success with this Doc
?
Treatment
3 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
8
8
Dr. Lederman firmly believes in only transferring 1 embryo at a time. He also insists on only transferring PGS/PGD tested embryos...I had (have) a difficult road, and even switched doctors at one point to see if there was another doctor who would do a better job. I ended up coming back. He does need a lot of pushing and convincing to try tests/protocols outside of his standard method. But there are some procedures he will not buy into, and he will share the evidence and explanation as to why (even if you don't agree).
The Westchester location [of RMA of New York] is excellent, with only 2 doctors during monitoring hours. Warm staff, easy communication, questions always answered. However, RMANY is a large company. If you need monitoring on a weekend or holiday, you are stuck with a random doctor and a huge waiting room filled to the max with people and names being yelled from every direction. It is far from pleasant...
Age
30 - 32
Treated
2017 - 2019
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
8
8
How was your experience with Matthew Lederman at RMA of New York?
Dr. Lederman is a great doctor. He's relatively warm and compassionate, but he's also realistic. He always sets expectations. I had (have) a difficult road, and even switched doctors at one point to see if there was another doctor who would do a better job. I ended up coming back. He does need a lot of pushing and convincing to try tests/protocols outside of his standard method. But there are some procedures he will not buy into, and he will share the evidence and explanation as to why (even if you don't agree).
What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?
Write everything down, and ask him to repeat himself - he talks fast! Ask lots of questions.
Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.
Retrieval #1: Gonal-F in the morning, Menopur in evening. Cetrotide added 5 days before trigger. Dual trigger shot (HCG and lupron). 14 days of stims. Resulted in 20 eggs, 5 mature, 5 fertilized, 4 made it to day 5, 4 PGS normal. Before first transfer: hysteroscopy - 2 small polyps and small adhesion removed. Transfer #1: BCP, estrodiol 2x day at day 3, increased to 3x a few days later. Progesterone (1mL) 5.5 days before transfer, medrol for 7 days starting 5 days before transfer, baby aspirin day of transfer. Resulted in CP. Transfer #2: Next cycle after. Estrodiol 2x day at day 3, increased to 3x a few days later. Progesterone (1mL) 5.5 days before transfer, medrol for 7 days starting 5 days before transfer, baby aspirin day of transfer. Resulted in CP. Transfer #3. RPL panel (negative), karyotyping (negative), saline sonogram (negative) biopsy (positive for endometritis). 2 weeks of antibiotics. Estrodiol 2x day at day 3 of following cycle, increased to 3x a few days later. Baby aspirin on day 3. Progesterone (1mL) 5.5 days before transfer, medrol for 7 days starting 5 days before transfer. Resulted in negative. Transfer #4: 3 weeks of antibiotics. Estrodiol 2x day at day 3 of following cycle, increased to 3x a few days later. Baby aspirin on day 3. Progesterone (1mL) 5.5 days before transfer, prometrin (2x day) and endometrin (2x day) starting day after transfer, medrol for 7 days starting 5 days before transfer. Resulted in CP. Retrieval #2: Gonal-F in the morning, higher dose (than last time) or Menopur in the evening. Cetrotide added 6 days before trigger. Lupron trigger only. 15 days of stims. 19 eggs, 18 mature, 16 fertilized, 9 made it to day 5/6/7, 5 PGS normal, 1 inconclusive. Transfer #5: 12 days of birth control pills, 5 days overlapping with 10 units of lupron. Continued 10 units of lupron until light period arrived, reduced to 5 units. 3.5 weeks of lupron total. Estrodiol added 2x day, increased to 3x a few days later. Baby aspirin on day 3. Progesterone (1mL) 5.5 days before transfer, prometrin (2x day) and endometrin (2x day) starting day after transfer, medrol for 7 days starting 5 days before transfer. Resulted in pregnancy starting with very low beta (37 at 9dp5dt) - currently 9+2 weeks.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Martha)
Primary PA was easy to reach and quick to answer questions when she was at work. If she was out, I got calls with results from nursing staff I had never met.
Describe your experience with RMA of New York.
The Westchester location is excellent, with only 2 doctors during monitoring hours. Warm staff, easy communication, questions always answered. However, RMANY is a large company. If you need monitoring on a weekend or holiday, you are stuck with a random doctor and a huge waiting room filled to the max with people and names being yelled from every direction. It is far from pleasant.
Describe your experience with your monitoring appointments at RMA of New York.
Efficient on weekdays at the Westchester location. Terrible cattle-call on the weekends at the Madison Ave location.
Describe the costs associated with your care under Matthew Lederman at RMA of New York.
Insurance covered our IUIs and $10K or IVF, plus $10K of medications. RMA charged us the remainder. First 2 transfers were included in insurance cost. Each transfer after was $3500. Costs included bloodwork, ultrasounds, and monitoring appointments. Once we were paying out of pocket for IVF #2, the total cost included all appointments, bloodwork, ultrasounds, and 1 transfer. PGS is private pay, and any procedure (saline sonogram, biopsy) is charged to your insurance.
Describe Matthew Lederman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Lederman firmly believes in only transferring 1 embryo at a time. He also insists on only transferring PGS/PGD tested embryos.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to inform you of changes in protocol
8
Doctor
Matthew Lederman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
10
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
?
Treatment
8 IVF
Diagnosis
Unexplained
9
10
I was slightly over suppressed on BCP for first cycle [with Dr. Alan Copperman] so we did less time on that for the second. Also I had less menopur and more follistim on the second. For the first cycle I got 4 blastocysts but when PGS tested, none were normal. For the second cycle I got 5 and 1 normal...He is not open to transferring mosaics as he not only wants you to conceive a baby but a healthy baby. He never performed any procedures which was a shame, he always promised me he'd do my transfer but wasn't available on the week it took place.
The organisation at the clinic [RMA] is first rate and really makes a difference as the questions and pressure is taken off...$15K a cycle ex meds and PGS external cost (which is actually $150 per embryo...having a patient coordinator gave me 100% confidence and took the stress away. Weakness is you always see different Drs and the weekend waits are bad, plus the men can take the patients chairs! That needs sorting out.
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
8 IVF
Diagnosis
Unexplained
9
10
How was your experience with Alan Copperman at RMA of New York?
Very knowledge and I felt 100% confident in his abilities. He is very fixed on his way which seems to work. He is not open to transferring mosaics as he not only wants you to conceive a baby but a healthy baby. He never performed any procedures which was a shame, he always promised me he'd do my transfer but wasn't available on the week it took place.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Talk about the risks of multiple cycles to your body? Having had 8 cycles I do worry that I'd doing long term damage to myself. Also PGS - is it really really worth it? What if you're throwing away good embryos - what is the risk of that?
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Direct but honest and caring
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Antagonist for 2 cycles. I was slightly over suppressed on BCP for first cycle so we did less time on that for the second. Also I had less menopur and more follistim on the second. For the first cycle I got 4 blastocysts but when PGS tested, none were normal. For the second cycle I got 5 and 1 normal
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Sam M)
The organisation at the clinic is first rate and really makes a difference as the questions and pressure is taken off
Describe your experience with RMA of New York.
Clinical strength of the team and also having a patient coordinator gave me 100% confidence and took the stress away. Weakness is you always see different Drs and the weekend waits are bad, plus the men can take the patients chairs! That needs sorting out.
Describe your experience with your monitoring appointments at RMA of New York.
Efficient but it is a cattle call and horrible on the weekend when everyone decends on this clinic. I hated that
Describe the costs associated with your care under Alan Copperman at RMA of New York.
$15K a cycle ex meds and PGS external cost (which is actually $150 per embryo which is very reasonable)
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
1 as we only had 1 at this clinic so wasn't an option to transfer more
9
Doctor
Alan Copperman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31
Treated
2018
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
As a Breast cancer survivor and a patient diagnosed with Diminsihed Ovarian Reserve, Dr. Lederman focused on quality not quantity. My treatment strategy focused on the use of Letrozole, Gonal F and Menopur. Letrozole was used to suppress estrogen due to my Breast Cancer History and the Gonal F and Menopur was used to help stimulate my follicles and eggs..Due to only getting two embryo's to blast after being PGD/PGS tested both embryo's came back normal and without the genetic factor. eSET was recommended due to the limited amount of PGS/PGD normal blasts we had and we did not want to potentially loose both of them in a multiple embryo transfer and be left with nothing.
RMA has a great selection of Dr's and great team of personnel who is personable and caring during your Infertility treatments. I was treated like a person and not a number at all the stages of my IVF journey and at each clinic I visited for monitoring/retrieval/transfer...Martha [nurse] was very caring and supportive during my IVF journey. She was very motherly to me and showed a great deal of compassion during the good and trying times during the IVF process. She provided a lot of encouragement and valuable information!
Age
31
Treated
2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
How was your experience with Matthew Lederman at RMA of New York?
Dr. Lederman is a wonderful, kind and understanding Dr. who focused solely on our infertility issues at hand and remained positive and provided encouragement when outcomes didn't go in our favor. He was always available for a phone call and always responded to my emails at all times of the day and on weekends. I always had a lot of questions and concerns and he was always there to calm me down and assure me that everything was ok. His communication skills and ability to make you feel like a person and not another infertility statistic is his top strengths as a doctor. Through his positive support and perseverance we were able to achieve a favorable outcome and a successful transfer in October 2018. Our miracle baby Girl was born in July 2019 and we owe all our success to him!
What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?
Trust his plan of action! I was skeptical at first, but he knows what is best for every individual case!
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
Dr. Lederman was very personable and caring during my IVF treatment. He was always available to talk and emailed me back promptly with any questions or concerns that I had. He was extremely supportive of my infertility case and due to being a genetic carrier and undergoing PGD/PGS embryo testing, he was very positive that we would achieve a favorable outcome!
Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.
As a Breast cancer survivor and a patient diagnosed with Diminsihed Ovarian Reserve, Dr. Lederman focused on quality not quantity. My treatment strategy focused on the use of Letrozole, Gonal F and Menopur. Letrozole was used to suppress estrogen due to my Breast Cancer History and the Gonal F and Menopur was used to help stimulate my follicles and eggs. Dr. Lederman increased the use of Menopur and Gonal F after the first round yielded only a few eggs. On my third round I produced 2x the amount of eggs from my first round and two of the embryo's made it to the blast/frozen stage and were sent for PGD/PGS testing.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Martha Fennessy)
Martha was very caring and supportive during my IVF journey. She was very motherly to me and showed a great deal of compassion during the good and trying times during the IVF process. She provided a lot of encouragement and valuable information!
Describe your experience with RMA of New York.
RMA has a great selection of Dr's and great team of personnel who is personable and caring during your Infertility treatments. I was treated like a person and not a number at all the stages of my IVF journey and at each clinic I visited for monitoring/retrieval/transfer.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring was from 7am-9:30am. I was able to go in before work and complete monitoring before my work day started.
Describe the costs associated with your care under Matthew Lederman at RMA of New York.
Costs were covered by our Insurance plan.
Describe Matthew Lederman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Due to only getting two embryo's to blast after being PGD/PGS tested both embryo's came back normal and without the genetic factor. eSET was recommended due to the limited amount of PGS/PGD normal blasts we had and we did not want to potentially loose both of them in a multiple embryo transfer and be left with nothing.
10
Doctor
Matthew Lederman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
7
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
No
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
6
7
He [Dr. Lederman] was very caring and seemed empathetic to such as sensitive manner, he even rubbed my shoulders a few times and said "you will get there, it just takes time." I also appreciated how we had access to his e-mail and he would return my phone call in a timely manner...there seemed to be no other treatment plan then the same four IUI's he performed. I took a small dose of letrozole, was monitored, used a trigger shot, then my IUI was performed. He never recommended any type of surgery such as a laparoscopy, hysteroscopy or any other research to try and figure out how else to help my husband and I. It seemed as if IVF was our only route. At time time, IUI's were covered by my insurance 100% so I really wanted to try injectables with IUI and he explained that there was not enough research to support that it helped increase our chances. As much as I wanted to trust him and continue seeing him, the distance from my house to the office was a factor as well as Dr. Lederman not in agreement to try a different treatment plan before IVF.
although I appreciated the fast past during morning monitoring hours [at RMA of New York], because I understood everyone needed to get to work, I did feel rushed at times. I liked how the doctors performed the ultrasounds instead of techs. but, I felt if I had extra questions that day, they didn't really want to be bothered...Strengths: always on time for appointments...Weakness: monitoring hours should've began earlier and sometimes there was too much of a push for IVF, the clinic seemed very numbers driven
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
6
7
How was your experience with Matthew Lederman at RMA of New York?
Dr. Lederman was clearly a very knowledgeable doctor. He was very professional and demonstrated good bedside manner. The reason I decided to change clinics was because I was still hopeful that I could be successful with pregnancy through IUI's and there seemed to be no other treatment plan then the same four IUI's he performed. I took a small dose of letrozole, was monitored, used a trigger shot, then my IUI was performed. He never recommended any type of surgery such as a laparoscopy, hysteroscopy or any other research to try and figure out how else to help my husband and I. It seemed as if IVF was our only route. At time time, IUI's were covered by my insurance 100% so I really wanted to try injectables with IUI and he explained that there was not enough research to support that it helped increase our chances. As much as I wanted to trust him and continue seeing him, the distance from my house to the office was a factor as well as Dr. Lederman not in agreement to try a different treatment plan before IVF.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
I would say it was in between. He was very caring and seemed empathetic to such as sensitive manner, he even rubbed my shoulders a few times and said "you will get there, it just takes time." I also appreciated how we had access to his e-mail and he would return my phone call in a timely manner. However, although I appreciated the fast past during morning monitoring hours, because I understood everyone needed to get to work, I did feel rushed at times. I liked how the doctors performed the ultrasounds instead of techs. but, I felt if I had extra questions that day, they didn't really want to be bothered.
Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.
We first began with "timed intercourse" which consisted of trigger shots and monitoring. It was a little under a year of my husband and I TTC, which was still a little early, but he seemed understanding and very willing to assist us. We did two of those, followed by a round with letrozole. Followed by 3 rounds of "timed intercourse" we moved on to 4 IUI's with letrozole, trigger shots, and of course monitoring.
Describe your experience with the nursing staff.
Very professional and caring
Describe your experience with RMA of New York.
Strengths: always on time for appointments and doctors perform ultrasounds Weakness: monitoring hours should've began earlier and sometimes there was too much of a push for IVF, the clinic seemed very numbers driven
Describe the costs associated with your care under Matthew Lederman at RMA of New York.
Co-pay each time
6
Doctor
Matthew Lederman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
7
Age
31
Treated
2018
Success with this Doc
No
Treatment
5 IUI
Diagnosis
9
7
Dr Klein was very personable and easy to talk to. He provided me with his email and direct phone number and was quick to respond with any questions I had. He squeezed me in for both cycles before I had to go to work in the morning....He reviewed all my labs and diagnostics and did a phone consult. I took clomid 50mg, as I had been for the last two cycles, and I tracked my cycle with OPK and called him when I got a positive. We came in the next day for an IUI but after performing an ultrasound discovered that I had already ovulated.
I was not a "typical" patient of this clinic because I was being seen as a professional favor to my OBGYN. However, the staff was very helpful and friendly. I'm unsure if it was the case with all patients but I think the hours were a bit limited. The earliest I could get there was 7am, which wasn't always convenient....I did not have much interaction with the nurses because I was monitored by my OBGYN and just saw Dr Klein for the IUIs. The nurses who I did have contact with were always very nice and informative.
Age
31
Treated
2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
5 IUI
Diagnosis
9
7
How was your experience with Jeffrey Klein at RMA of New York?
Dr Klein was very approachable and easy to talk to. He explained the IUI process in a simple manner and answered questions we had in lay terms, even though he knew I was a nurse and understood the process. He was easy to get in touch with via text or email.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Don't be afraid to ask any questions. He is very open to answering questions and doesn't make you feel dumb.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
Dr Klein was very personable and easy to talk to. He provided me with his email and direct phone number and was quick to respond with any questions I had. He squeezed me in for both cycles before I had to go to work in the morning.
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
Dr Klein did my first two IUIs. He pretty much saw me as a professional favor to my OBGYN since I am a labor and delivery RN. He reviewed all my labs and diagnostics and did a phone consult. I took clomid 50mg, as I had been for the last two cycles, and I tracked my cycle with OPK and called him when I got a positive. We came in the next day for an IUI but after performing an ultrasound discovered that I had already ovulated. We did the IUI that day anyway but it was not successful. The next month he increased my clomid to 75mg and I was monitored by ultrasound until my follicles were the appropriate size. I received a trigger shot of ovidrel in his office and went to his office for an IUI the next morning. Unfortunately, this was also unsuccessful.
Describe your experience with the nursing staff.
I did not have much interaction with the nurses because I was monitored by my OBGYN and just saw Dr Klein for the IUIs. The nurses who I did have contact with were always very nice and informative.
Describe your experience with RMA of New York.
I was not a "typical" patient of this clinic because I was being seen as a professional favor to my OBGYN. However, the staff was very helpful and friendly. I'm unsure if it was the case with all patients but I think the hours were a bit limited. The earliest I could get there was 7am, which wasn't always convenient.
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
I received a bill for our second IUI but not the first. He did not take my insurance.
9
Doctor
Jeffrey Klein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI, 2 IVF
Diagnosis
Male Factor, Poor Egg Quality, Tubal Blockage
8
9
During my care under Dr. Mukherjee, he is blunt with me and my husband; the direct to the point as to what why our IVF failed. He called us for a follow up after the failed IVF which is the way it is supposed to be. I find it as a "closure" to a failed cycle. He took the time to explained us what happened and what is the next step. ... He also would take in consideration my suggestions/inquiries
RMA of NY can be very crowded especially in the monitoring hours. ... The phlebotomist are nice and the staff that help during the ultrasound are also very nice. Be prepared also to be seen by different doctors for the ultrasound as they rotate their days in coming in early during monitoring hours. ...They also have a urologist in site and whenever we saw him for my husband, we are in the waiting area with other people.
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
No
Race
East Asian
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Male Factor, Poor Egg Quality, Tubal Blockage
8
9
How was your experience with Tanmoy Mukherjee at RMA of New York?
Strengths: very knowledge about our treatments and possible causes of failure. He recommended things that could help improve egg quality (which I didn't do since I went to a different doctor who didn't recommend them). He also would take in consideration my suggestions/inquiries. I asked about improving sperm quality - use of Clomid which help increased my husband's morphology size. He would answer my email by the end of the day Weakness: I would see a different doctor during monitoring hours.
What's one piece of advice would you give a prospective patient of Tanmoy Mukherjee at RMA of New York?
Prepare your questions ahead of time. Take the time to write down your questions. He will give you % of your chances for treatments just be prepared that it might not be what you expect.
During treatment, were you treated like a number or a human with Tanmoy Mukherjee at RMA of New York?
I was given percentages of our chances for IUI and IVF sadly all failed - this made me feel like a number. During my care under Dr. Mukherjee, he is blunt with me and my husband; the direct to the point as to what why our IVF failed. He called us for a follow up after the failed IVF which is the way it is supposed to be. I find it as a "closure" to a failed cycle. He took the time to explained us what happened and what is the next step.
Describe the protocols Tanmoy Mukherjee used in your cycles at RMA of New York and their degree of success.
He used the antagonist protocol, freeze all then frozen embryo transfer. I got follistim, menopur (forgot the dosages) then ganirelix then Lupron trigger. My husband took antibiotics prior to egg retrieval. After egg retrieval, I was given antibiotics. Then was started on estrace, Medrol. Then progesterone injections after transfer. I had 24 eggs retrieved; 4 PGS - 3 abnormal, 1 limited amplification but with repeat PGS that embryo was normal.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Julie)
I had an amazing primary nurse, Julie. She is such a hard worker, very compassionate, communicates well (phone & email). I don't feel rushed when talking to the phone with her. She would even answer her email even if she is off! (this shows dedication to her patients & work). The rest of the nursing staff is also great! I really love the nurses at RMA of NY. My IVF coordinator is also nice. She made sure she had everything before starting my cycle.
Describe your experience with RMA of New York.
RMA of NY can be very crowded especially in the monitoring hours. They also have a urologist in site and whenever we saw him for my husband, we are in the waiting area with other people. They don't have a separate waiting room for patients which appointments. The site in the east side (59th St) could be very busy and sometimes we have to go to the West side for some test which is not convenient for us. Sometimes, also the wait for the monitoring hours could be long especially if you arrive after 7:30 am (they start 7 am). What I really like though with RMA is that they have 1 number for all your concerns - urgent matters, appointments, talking to your nurse); there will always be someone at the other end especially during office hours.
Describe your experience with your monitoring appointments at RMA of New York.
It could get busy during monitoring hours. They key is to come in early and be one of the first patients to be seen especially if an ultrasound is needed. The phlebotomist are nice and the staff that help during the ultrasound are also very nice. Be prepared also to be seen by different doctors for the ultrasound as they rotate their days in coming in early during monitoring hours.
Describe the costs associated with your care under Tanmoy Mukherjee at RMA of New York.
Freeze all cycle with ICSI & PGD: $ 13, 115 Frozen Embryo transfer: $ 2, 485 Anesthesia: $ 750
Describe Tanmoy Mukherjee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Since I had PGS testing done, Dr. Mukherjee only recommended 1 normal PGS transfer.
What specific things went wrong at RMA of New York?
  • Lost appointments
  • Failed to call with results
8
Doctor
Tanmoy Mukherjee
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
35
Treated
2018
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage
0
0
[Dr. McAvey] didn't really explain why they were doing what they were doing. I didn't know better and just went with the flow. Only until after I moved to a new doctor did I realize how left in the dark I was...I was supposedly under the care of Dr. McAvey for 2 cycles but only actually saw her twice after the consultation. Didn't feel like I had a personalized treatment plan. She also left a voicemail to tell me all my eggs were abnormal.
Every time I went in for monitoring aka "cattle call" [at RMA of New York] I saw a different doctor. They were all very nice and I'm sure great doctors but the problem is with these big clinics is that you really don't have one person truly dedicated to your success. IVF is all about timing. How can a doctor that hasn't even seen my ovaries make any sort of decisions on my cycle? And even if she wasn't there for all the visits, she never once called or emailed me to see how I was feeling. No one ever told me what my embryos were graded or was wrong with the embryos after testing.
Age
35
Treated
2018
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage
0
0
How was your experience with Beth McAvey at RMA of New York?
It's actually pretty hard to share my experience with her because I barely saw her in the 4 months with RMA. We had a none existent relationship. Every time I went in for monitoring aka "cattle call" I saw a different doctor. They were all very nice and I'm sure great doctors but the problem is with these big clinics is that you really don't have one person truly dedicated to your success. IVF is all about timing. How can a doctor that hasn't even seen my ovaries make any sort of decisions on my cycle? And even if she wasn't there for all the visits, she never once called or emailed me to see how I was feeling. No one ever told me what my embryos were graded or was wrong with the embryos after testing. It was my first time doing IVF and didn't even know to ask. I was never told any blood work results. I learned I didn't really know much about anything until I got my medical records to move over to a fertility doctor. I also felt they dropped the ball with the last cycle. Then on about 5 days into this last cycle, a dr said there were only 3 eggs that looked mature. So I emailed Dr McAvey asking if she thinks there are only going to be 3 viable eggs then maybe we should cancel the cycle. We're paying this out of pocket so not trying to throw 15k out the window. Then the next day she upped my dose drastically like a Hail Mary attempt to get some more eggs to mature. The day before retrieval my I believe my biggest one with over 23mm which is huge and one or 2 others over 20. I feel she pushed those to the limit to try to get some others to grow. We did a half dose of the trigger. Ended up with one abnormal embryo on day 5. So, I was right. 15k out the window.
What's one piece of advice would you give a prospective patient of Beth McAvey at RMA of New York?
FInd another doctor
During treatment, were you treated like a number or a human with Beth McAvey at RMA of New York?
I was supposedly under the care of Dr. McAvey for 2 cycles but only actually saw her twice after the consultation. Didn't feel like I had a personalized treatment plan. She also left a voicemail to tell me all my eggs were abnormal.
Describe the protocols Beth McAvey used in your cycles at RMA of New York and their degree of success.
They didn't really explain why they were doing what they were doing. I didn't know better and just went with the flow. Only until after I moved to a new doctor did I realize how left in the dark I was.
Describe your experience with the nursing staff.
They were very nice and pleasant but you still feel like your being moved through an assembly line during morning monitoring. The nurse that was assigned to always sounded kinda cranky. But they called in a timely manner to let you know what meds to take and when to come in again
Describe your experience with RMA of New York.
They really need to work on making patients feel like people. Having fertility issues is devasting and everyone just lacks compassion. The place feels like a baby making assembly line. I also feel I was kind of pushed to PSG testing. They didn't really talk to me about it. I just got a bill that said I was doing IVF with PGS. I thought it was what the doctor thought was best for me but I'm pretty sure that's how they keep their stats up.
Describe your experience with your monitoring appointments at RMA of New York.
Cattle call for sure but in and out pretty quick
Describe the costs associated with your care under Beth McAvey at RMA of New York.
I got a discounted rate through the Glow app. It was 15k for the cycle including monitoring since we didn't do a transfer they applied that money to the new cycle making it 12k.
Describe Beth McAvey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Never got that far
What specific things went wrong at RMA of New York?
  • Lost paperwork
  • Failed to convey critical information
0
Doctor
Beth McAvey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

2
1
Age
37 - 42
Treated
2013 - 2018
Success with this Doc
24 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss
2
1
Although Dr. Grunfeld is clearly knowledgable and an expert in the field, he does not spend time with his patients or adequately explain risks or even the possibility of success with a procedure. Dr. Grunfeld was overly optimistic that my 2013 egg freezing cycle would yield good results. When the use of those eggs in 2018 was a total failure, he showed little compassion or concern and did not follow up with me and my husband to advice us on next steps.
RMA has very good doctors--but the entire approach of the clinic is to do large numbers of IVF and egg freezing cycles without little care for the patient. It is very difficult to arrange for a one-on-one conversation with the doctor or nursing staff.... The clinic is also very challenging to work with concerning billing. Even though my insurance provider covers IVF, RMA required me to pay the clinic directly for certain procedures, which forced me to seek reimbursement from my insurance company
Age
37 - 42
Treated
2013 - 2018
Success with this Doc
24 Eggs Frozen
Race
South Asian
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss
2
1
How was your experience with Lawrence Grunfeld at RMA of New York?
Although Dr. Grunfeld is clearly knowledgable and an expert in the field, he does not spend time with his patients or adequately explain risks or even the possibility of success with a procedure. Dr. Grunfeld was overly optimistic that my 2013 egg freezing cycle would yield good results. When the use of those eggs in 2018 was a total failure, he showed little compassion or concern and did not follow up with me and my husband to advice us on next steps. I was shocked that Dr. Grunfeld showed little concern after my husband and I experienced two miscarriages from spontaneous pregnancy *and* a failed egg fertilization cycle in which my 24 eggs yielded 0 embryos that tested PGS normal. It was disheartening that we had to call his office numerous times to get even a short (5-minute) conversation with him and that his response was to simply suggest that we do another fresh IVF cycle. I felt like a number and had no confidence that Dr. Grunfeld really cared whether my husband and I were able to conceive.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
I would not recommend that any prospective patients seek treatment with Dr. Grunfeld at RMA. I would recommend going to a different clinic. I now see Dr. Samantha Pfeifer at Weil Cornel, and am having a much better experience.
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
Dr. Grunfeld barely spoke to me. In 2013, I froze 24 eggs through one cycle of egg freezing with Dr. Grunfeld. The doctor was pleased with the result and informed me that there was no need to do another freezing cycle. In 2018, my husband and I sought to use the eggs after experiencing two first trimester miscarriages. The egg thawing and fertilization process was largely unsuccessful with only 1 embryo surviving to the 5-day blastocyst stage. That embryo was deemed abnormal through PGS testing. An RMA nurse called me with the results. I was shocked. The nurse was rushed and said that we lost a lot of eggs in the thawing process and the fertilization process, and that we also lost more than normal during the stage of growing embryos to the 5-day blastocyst stage. She offered no explanation why our results were so bad. My husband and I were so upset that we called the clinic three times to arrange for a conversation with Dr. Grunfeld. When we finally spoke to him, the doctor was flip. He said that my eggs (and our resulting embryos) did not do as well as planned, but that these results were statistically possibly and essentially no big deal. Dr. Grunfeld then suggested we simply do another IVF cycle--as if it were no big deal financially, physically, or emotionally. I was disappointed, particularly because Dr. Grunfeld had been so optimistic that securing 24 eggs through a freezing cycle would yield good results. Dr. Grunfeld spoke to me and my husband for only around five minutes. The casualness of his reaction to the fact that my husband and I had two miscarriages (conceived without IVF) and a failure egg freezing/fertilization cycle shocked us. We indicated that we would seek another opinion before determining how to proceed. Neither Dr. Gurnfeld nor his office ever called us back to ask what we wanted to do. The entire interaction with Dr. Grunfeld and RMA left us feeling that the doctor and clinic as a whole only cared about our money--not about delivering health care that would help us conceive.
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
Dr. Grunfeld gave me gonal F and Follistum for egg stimulation. He also added ganirelex later in the cycle and Ovidrel for trigger.
Describe your experience with the nursing staff.
The nurses had little interaction with me. They would call each day with my dosage of stimulation drugs. But they did not get to know me or even engage in friendly conversation. I felt like a step in the factory assembly line.
Describe your experience with RMA of New York.
RMA has very good doctors--but the entire approach of the clinic is to do large numbers of IVF and egg freezing cycles without little care for the patient. It is very difficult to arrange for a one-on-one conversation with the doctor or nursing staff. I felt like a number during my egg freezing cycle and when I returned to the clinic to use my frozen eggs -- which did not yield any usable embryos. The clinic is also very challenging to work with concerning billing. Even though my insurance provider covers IVF, RMA required me to pay the clinic directly for certain procedures, which forced me to seek reimbursement from my insurance company. On one occasion, the doctor recommended that I take a certain test; the RMA billing staff indicated that because they could not guarantee that my insurance company (CIGNA) would cover it, I would just have to pay for the cost directly I was disappointed that RMA, as a clinic that works on a daily basis with CIGNA, would not facilitate my access to IVF coverage by discussing my need for this test with the insurance provider. This was just one example of many by which the clinic conveys that all it cares about is your money, rather than whether the services provided yield the patient the best chance at having a healthy, live baby.
Describe the costs associated with your care under Lawrence Grunfeld at RMA of New York.
I paid approximately $11K for egg freezing, $4K in storage fees, $3K in genetic testing for me and my husband, and $3K for egg thawing and PGS testing.
Describe Lawrence Grunfeld's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Grunfeld prefers SET, which is fine. My husband and I had no normal embryos to transfer.
What specific things went wrong at RMA of New York?
  • Lost appointments
2
Doctor
Lawrence Grunfeld
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

2
2
Age
34
Treated
2018
Success with this Doc
No
Treatment
Fertility Medications
Diagnosis
2
2
First meeting, was good. But there were so many steps to take and it wasn't as clear as I would have liked, it felt quite scattered. He [Dr. Lederman] also seemed to want to create a total separation between himself and the finance/expense side. Like, you would sit with him and he would describe an endless list of tests and diagnostics, without any indication of what was necessary vs. lightly recommended, what was expensive and covered by insurance vs. what was typically out of pocket. He acted like he preferred to bury his head in the sand.
The interactions with the office [RMA of New York] were handled by distinct functional role - dr, nurse, front desk, billing, finance / insurance - yet they all seemed to be playing a cruel and unprofessional game of broken telephone with one another - especially the billing/finance/insurance team. The dr. would schedule a saline sonogram, and the finance person would reach out to confirm that I was coming in for IVF (no!!). The dr. would invite me for the next round of diagnostics (with no concluded diagnosis yet), and the billing person would send me paperwork to file claims of "Infertility" with my insurance company. It created a real sense of unease, and I ultimately stopped seeing this clinic as a result.
Age
34
Treated
2018
Success with this Doc
No
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
Fertility Medications
Diagnosis
2
2
How was your experience with Matthew Lederman at RMA of New York?
First meeting, was good. But there were so many steps to take and it wasn't as clear as I would have liked, it felt quite scattered. He also seemed to want to create a total separation between himself and the finance/expense side. Like, you would sit with him and he would describe an endless list of tests and diagnostics, without any indication of what was necessary vs. lightly recommended, what was expensive and covered by insurance vs. what was typically out of pocket. He acted like he preferred to bury his head in the sand.
What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?
Take detailed notes, and ask for crystal clear steps / timelines.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
The interactions with the office were handled by distinct functional role - dr, nurse, front desk, billing, finance / insurance - yet they all seemed to be playing a cruel and unprofessional game of broken telephone with one another - especially the billing/finance/insurance team. The dr. would schedule a saline sonogram, and the finance person would reach out to confirm that I was coming in for IVF (no!!). The dr. would invite me for the next round of diagnostics (with no concluded diagnosis yet), and the billing person would send me paperwork to file claims of "Infertility" with my insurance company. It created a real sense of unease, and I ultimately stopped seeing this clinic as a result.
Describe your experience with RMA of New York.
The interactions with the office were handled by distinct functional role - dr, nurse, front desk, billing, finance / insurance - yet they all seemed to be playing a cruel and unprofessional game of broken telephone with one another - especially the billing/finance/insurance team. The dr. would schedule a saline sonogram, and the finance person would reach out to confirm that I was coming in for IVF (no!!). The dr. would invite me for the next round of diagnostics (with no concluded diagnosis yet), and the billing person would send me paperwork to file claims of "Infertility" with my insurance company. It created a real sense of unease, and I ultimately stopped seeing this clinic as a result.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Provided conflicting information
  • Scheduled the wrong procedure
2
Doctor
Matthew Lederman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

1
1
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
1
1
We only met him[Dr. Grunfeld] twice for consultations- meetings were rushed, he constantly interrupted our questions and concerns, made me feel very uneasy about the process because we were not listened to. I felt as if he has a one-size-fits-all approach, and he wasn't even there for my IUIs- other doctors always performed them. ... He will downplay your concerns about medication side effects. ... There was no communication or interaction with him outside of brief consultations. ...
It is a high-traffic, impersonal clinic. ... I often showed up to a pharmacy to pick up my Letrozole to find that RMA had not called it in. ... I was billed incorrectly for a visit I did not have, and I was twice given another person's bill at the clinic in person as the desk agent entered the wrong personal info for me ... I only received monitoring/blood test results during one IUI cycle, the rest of the time I was just told "everything's fine"
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Unexplained
1
1
How was your experience with Lawrence Grunfeld at RMA of New York?
He is clearly intelligent and experienced, but he is a terrible listener and does not customize your treatment. I only met him twice, even though I had at least a dozen appointments under his care. He was not present for any of my actual treatments- they were done by other doctors. When our treatments (IUI) were unsuccessful, nothing was changed or investigated. We were pushed hard towards IVF, and he did not feel we needed to do any sort of investigation into our undiagnosed infertility.
What's one piece of advice would you give a prospective patient of Lawrence Grunfeld at RMA of New York?
Do your homework, interrupt HIM- don't let him talk over you. You must establish dominance or you will never be heard. He will downplay your concerns about medication side effects. He talks extremely quickly, gives you no time to process, and you'll be lucky if you even get to finish a sentence with him.
During treatment, were you treated like a number or a human with Lawrence Grunfeld at RMA of New York?
A good friend referred me to Dr. Grunfeld after she successfully became pregnant after IUI. We only met him twice for consultations- meetings were rushed, he constantly interrupted our questions and concerns, made me feel very uneasy about the process because we were not listened to. I felt as if he has a one-size-fits-all approach, and he wasn't even there for my IUIs- other doctors always performed them. There was no communication or interaction with him outside of brief consultations. His nurses were also clearly dealing with dozens of patients constantly- they had no idea who I was ever, and sometimes this lack of personal connection led them to making some well-meaning but insensitive comments during appointments. I had a much better, more personal experience at RMA Brooklyn, where I have switched to after our 3 IUIs failed. We are now with Dr. Lekovich and about to start IVF... She took her time in consult to listen and answer all of our questions and we feel much more secure in her hands. RMA Eastside has a faceless factory atmosphere, you must advocate for yourself constantly, make sure they are billing you correctly (they once gave me a bill for another patient whose name was similar) and always remember that you are a customer at the end of the day- we were initially denied when we asked to transfer to another doctor in the practice, but when I made it clear I was considering treatment elsewhere, I was immediately given what I asked for. Keep your guard up and be ready to go to battle for yourself at RMA Eastside and with Dr. Grunfeld.
Describe the protocols Lawrence Grunfeld used in your cycles at RMA of New York and their degree of success.
IUI with Letrozole, Ovidrel. Always same dosage, no success (3 tries). Felt like we were just wasting time before IVF.
Describe your experience with your nurse at RMA of New York.
At the Eastside clinic, they wouldn't have recognized me out of a crowd as a patient. They were just doing their jobs, but they remembered nothing about my past experiences (miscarriage, the fact that I was depressed about failed IUIs, etc.) and would sometimes make insensitive comments during appointments. I reached my limit when I tried to look at my partner's semen analysis pre-IUI and the nurse purposely covered it with her hand and moved it away from me for no apparent reason (perhaps because we didn't pay for a standalone SA?). I complained about this experience and RMA reached out to apologize.
Describe your experience with RMA of New York.
It is a high-traffic, impersonal clinic. I changed to the RMA Brooklyn clinic as soon as I possibly could, as it is much smaller and the nurses/employees were much more warm and actually remembered me between monitoring appointments.
Describe the costs associated with your care under Lawrence Grunfeld at RMA of New York.
Costs were covered under insurance, but at the end of the day, each IUI cycle cost about $200 out of pocket, and meds cost about $100 out of pocket after coverage.
Describe Lawrence Grunfeld's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
He is for eSET, against multiple embryo transfer.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
1
Doctor
Lawrence Grunfeld
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
46
Treated
2018
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
10
10
We really liked Dr Flisser's approach to patient care. ... he explained things in ways that made sense to us and offered practical, results-oriented advice. I knew going in we'd need to use a donor egg, but my husband wasn't quite there. Dr. Flisser talked to my husband in a manner that clarified things for him and made him feel comfortable with the path forward. ... And he showed empathy, enthusiasm and authentic support throughout the process.
We loved the whole staff at RMA. Dara in particular was so helpful. She was responsive and no question was too small. ... Strengths: Great doctors and staff Psychologist on staff to meet with you about the process and also screen donors On site donor matching program Responsive and caring staff Good morning office hours Weaknesses: The office could use an update I was surprised they didn't offer more holistic services or talk about that more
Age
46
Treated
2018
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
10
10
How was your experience with Eric Flisser at RMA of New York?
We really liked Dr Flisser's approach to patient care. We didn't need a lot of "kumbai-ya" but we felt that he really listened, he explained things in ways that made sense to us and offered practical, results-oriented advice. I knew going in we'd need to use a donor egg, but my husband wasn't quite there. Dr. Flisser talked to my husband in a manner that clarified things for him and made him feel comfortable with the path forward. And throughout the whole process, he answered questions and talked about the process in a way that was reassuring. We were lucky in that we had a very smooth process to getting pregnant (great egg donor result, all of our embryos had great genetic testing results, we got pregnant from the first transfer) but I feel confident that if that hadn't been the case, Dr. Flisser would have been great in less than ideal circumstances.
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Tell him up front where your head is at with the process. By being honest with him about how I felt and where my husband was with things, he was able to provide the appropriate information in a way that made us both feel really comfortable. He's more soft spoken and not a huge "talker" but I always felt that I got what I needed from every appointment.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
Dr Flisser listened to us from the very beginning. He was able to explain his recommended approach in ways that worked for both me and my husband who process things differently. And he showed empathy, enthusiasm and authentic support throughout the process. I appreciated him always answering my questions in a way that made me feel like nothing was too small or dumb to ask and when I felt anxious, he responded with empathy.
Describe the protocols Eric Flisser used in your cycles at RMA of New York and their degree of success.
We went straight to donor egg because of my age and very low ovarian reserve. Due to the timing of things with our donor, we did a frozen cycle. We did the highest level of PGD testing available (with all the mosaic testing.) I took Estradol (2 and then 3 times per day), thyroid medication once a day (I was not on it previously but he likes your numbers low) and progesterone shots once a day starting four days before the transfer. We didn't want to choose the sex so they picked what they thought was the best embryo. I had a positive pregnancy from the first transfer. Post transfer, I stayed on all the medication throughout the ten weeks I was at RMA, tapering off the meds the last week.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Dara Berg)
We loved the whole staff at RMA. Dara in particular was so helpful. She was responsive and no question was too small. She got on the phone one weekend to talk to me about the donor process when we had concerns and when there was a small issue with how something was handled, she not only quickly put at us at ease, but she apologized which goes a long way. There was no defensiveness which I really appreciated. the whole staff was great. From the women taking blood in the morning to every person we interacted with throughout the process, they were helpful, empathetic, well-informed and enthusiastic. We felt very well cared for.
Describe your experience with RMA of New York.
Strengths: Great doctors and staff Psychologist on staff to meet with you about the process and also screen donors On site donor matching program Responsive and caring staff Good morning office hours Weaknesses: The office could use an update I was surprised they didn't offer more holistic services or talk about that more
Describe the costs associated with your care under Eric Flisser at RMA of New York.
$15.5K for egg donor and retrieval (shared cycle) $10,350 for recipient treatment psych orientation $300 $1.5K for genetic testing $40 copay per visit Medications - not sure exactly but around $1,000 with my coverage
What specific things went wrong at RMA of New York?
  • Provided conflicting information
10
Doctor
Eric Flisser
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Eric Flisser at RMA of New York.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
30
Treated
2018
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
Anovulation, PCOS
10
10
Dr. Stein has great bedside manner and a great sense of humor. He is great at making you feel comfortable and addresses any concerns you might have in a real way. He doesn't always sugar coat it, but at the same time he puts you at ease when worrying is not necessary. ... Although he may make lighthearted comments these were only when completely appropriate and he never acted unprofessionally.
The facility [RMA of NY West Side] is clean and well taken care of. They seem to have top of the line equipment. The monitoring hours are ideal. I often came at 7:30 am for monitoring and never had to wait long at all. I often arrive to work earlier than when I didn't have monitoring. The entire staff is friendly and helpful. ... My primary nurse was always extremely detailed and thorough when she provided me with any updates and next steps.
Age
30
Treated
2018
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Anovulation, PCOS
10
10
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein has great bedside manner and makes you feel comfortable yet taken care of. Although he may make lighthearted comments these were only when completely appropriate and he never acted unprofessionally. He obviously is a true expert in his field and knows exactly how to handle every situation in the best way possible.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
If you are extremely easily offended, I wouldn't go to Dr. Stein. He can make comments that are 100% appropriate, but I could see how somebody with thin skin may misinterpret them. I know that fertility treatment is a time of high emotions, so there is a chance they could be misinterpreted.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Dr. Stein has great bedside manner and a great sense of humor. He is great at making you feel comfortable and addresses any concerns you might have in a real way. He doesn't always sugar coat it, but at the same time he puts you at ease when worrying is not necessary.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
I started on the lowest dose of letrozole to stimulate my eggs to mature, after my body wasn't responding after a few days, the dose was then increased. After responding minimally to the increased dose, we decided to move to an inject-able. I took the lowest dose possible of an inject-able for a few days before triggering with ovidrel. I had 3 mature eggs when the ovidrel was administered. After timed intercourse, this resulting in a positive pregnancy test. A few weeks later, I was discharged from the clinic.
Describe your experience with your nurse at RMA of New York.
My primary nurse was always extremely detailed and thorough when she provided me with any updates and next steps. Although I didn't get all of the information on what comes next from Dr. Stein, I knew I can count on a follow up from my nurse to do so. All of my interactions with the nursing staff were positive.
Describe your experience with RMA of New York.
The facility is clean and well taken care of. They seem to have top of the line equipment. The monitoring hours are ideal. I often came at 7:30 am for monitoring and never had to wait long at all. I often arrive to work earlier than when I didn't have monitoring. The entire staff is friendly and helpful.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
My insurance covered up to $12,000 since they were considered a center of excellence. Luckily, since I only had one cycle before becoming pregnant, I only had to pay a few hundred out of pocket.
10
Doctor
Daniel Stein
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
27
Treated
2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
8
8
He [Dr. Lederman] asked us to do a few tests to ensure everything was good and he was very knowledgable given us tons of advice...He was very approachable and very welcoming...He would answer every email, be okay to meet if need be, and always ready to give advice, always being very rational...He is very into genetics/diseases and will always push you to do as much testing as possible. He is available, professional and rational.
Everyone at RMA of NY has always been very friendly and caring. The main nurse I communicate with is Eliza and she's been amazing! Answering every question, email, calls, ready to see me anytime. She has great advice and genially cares. The IVF coordinator was Julia and she was also great in helping me get set-up and organize the meds process, and payment etc...the staff is amazing. They're always smiling, caring, ready to help, listen and all. As weird as it sounds, I always enjoy going there. You'll see many different doctors during the monitoring, and they're all very nice and professional. However, every step will be provided by your doctor and his team.
Age
27
Treated
2018
Success with this Doc
?
Race
European, Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
8
8
How was your experience with Matthew Lederman at RMA of New York?
When we first found out we had to do IVF, following the results from our first meeting with him, he was very human and caring. We went to see him, a bit devastated to the news, and he was very reassuring in providing us all the info we needed, all the steps, etc. He would answer every email, be okay to meet if need be, and always ready to give advice, always being very rational. We're still in the process of our first IVF, and having the transfer next week - hoping it will all go fine. So far, I'm very happy in working with Dr. Lederman.
What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?
Be ready to learn a lot about it. He is very into genetics/diseases and will always push you to do as much testing as possible. He is available, professional and rational.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
We first went to see Dr. Lederman not knowing we had any issues and just because we had been trying to conceive for 7+ months and were getting impatient. We went there just to get more info, not thinking we even had any infertility problems or so. He was very approachable and very welcoming. He asked us to do a few tests to ensure everything was good and he was very knowledgable given us tons of advice.
Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.
We are doing our first IVF, due to male factor so I don't have any infertility diagnosis. I was put on birth control, then did menopur and gonal f for a bit more than 1 week, and then trigger shots for the retrieval. Since we did PGS testing, I was off meds for a bit more than 1 month and now just started the transfer meds including estrace and just started progesterone in oil shot.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Eliza and Julia)
Everyone at RMA of NY has always been very friendly and caring. The main nurse I communicate with is Eliza and she's been amazing! Answering every question, email, calls, ready to see me anytime. She has great advice and genially cares. The IVF coordinator was Julia and she was also great in helping me get set-up and organize the meds process, and payment etc.
Describe your experience with RMA of New York.
Yes, a lot of people will tell you RMA is a factory. But the truth is, that's a good thing in the sense that it moves quickly and they're efficient. Despite all that, the staff is amazing. They're always smiling, caring, ready to help, listen and all. As weird as it sounds, I always enjoy going there. You'll see many different doctors during the monitoring, and they're all very nice and professional. However, every step will be provided by your doctor and his team.
Describe Matthew Lederman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Lederman is against, and will not allow multiple embryo transfer. He will push you to do PGS testing if you can afford it.
8
Doctor
Matthew Lederman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Matthew Lederman at RMA of New York.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
10
10
[Dr. Daniel Stein] went above and beyond to help us get pregnant...I felt like he really understood...I initially thought there was no hope in me getting pregnant again. But at the very last minute Dr. Daniel Stein came out to see me one more time in the waiting room and said let's try something different this time...I had previously had eggs retrieved from a different doctor. After two failed attempts we decided to go with another Dr. and that's when we met Dr. Stein. He performed transfer the first time with me an it resulted in a successful pregnancy.
Strengths [at RMA of New York]: Very efficient and polite. Not sure on the weakness. Perhaps it would be nicer if they responded to messages in a more timely manner. Or at least try to be available immediately to converse with the patient...The treatment and care felt very sincere...They [nurses] were very polite and professional. Not once did I feel like just a number. The care and patient they provided made me feel human.
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
Yes
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
10
10
How was your experience with Daniel Stein at RMA of New York?
It was such a pleasure being Dr. Stein's patient. I felt like he really understood my unique I initially thought there was no hope in me getting pregnant again. But at the very last minute Dr. Daniel Stein came out to see me one more time in the waiting room and said let's try something different this time. That sudden encounter gave me the hope I needed to push through. And here I am now....writing this review with my daughter snuggly attached to me (via wrap) sleeping. I would highly recommend Dr. Stein to everybody....even my worse enemy (if I had one). condition and went above and beyond to help us get pregnant.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Trust Dr. Stein. And do not be afraid to ask questions. You have to be your own advocate.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
The treatment and care felt very sincere.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
I had previously had eggs retrieved from a different doctor. After two failed attempts we decided to go with another Dr. and that's when we met Dr. Stein. He performed transfer the first time with me an it resulted in a successful pregnancy.
Describe your experience with your nurse at RMA of New York.
They were very polite and professional. Not once did I feel like just a number. The care and patient they provided made me feel human.
Describe your experience with RMA of New York.
Strengths: Very efficient and polite. Not sure on the weakness. Perhaps it would be nicer if they responded to messages in a more timely manner. Or at least try to be available immediately to converse with the patient.
Describe your experience with your monitoring appointments at RMA of New York.
it was well oiled machine. The operation was very efficient.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
The cost is obviously expensive. But the two loans we took out to finance our fertility goals made it well worth it.
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
My husband and I were eager to try transferring two embryos. Dr. Stein did not object initially....but he eventually expressed his concerns and advised the risk that involves multiple births We were disappointed and thought he knew best.
10
Doctor
Daniel Stein
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
35 - 39
Treated
2014 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, 2 Egg Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
8
9
I had low AMH levels and was a low responder during my two egg freezing cycles. During my one IVF cycle [with Dr. Alan Copperman] where we retrieved fresh eggs, he used a micro flare protocol. I think they retrieved 5 eggs, 4 of which were mature and fertilized...only transfers one embryo at a time to minimize the chance of multiples...when I did need to ask Dr. Copperman questions or have him give me extra time and attention, he gave it to me upon asked, with wisdom, but also kindness and sincerity.
The staff who drew my blood [at RMA of New York] were almost all warm and skilled. Doctors who did ultrasounds were friendly and patient and would stop to answer any questions I had as needed...Sometimes it feels like a factory, but they get you through the process and are caring and compassionate, especially if you reach out for support. Advocate for yourself, ask as many questions as you can think of, try to stay ahead of what's coming up for you and make sure you have what you need (meds ordered in time, etc.).
Age
35 - 39
Treated
2014 - 2018
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF, 2 Egg Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
8
9
How was your experience with Alan Copperman at RMA of New York?
Dr. Copperman brings all of his experience and expertise to helping you get what you want. Sometimes I had to ask him to be more forthcoming about his opinion, since the tendency can be to let you take charge, but he did this when asked, and ultimately helped me not waste time and get pregnant in less than 6 months! I felt especially attended to during my FET cycle and during the weekly visits with him after my positive pregnancy test. He confidently told me everything looked perfect as we went along. I felt reassured and like I was in great hands. By the end I was so comfortable, that it was hard to leave and switch to an OB.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Don't be afraid to advocate for yourself and ask for what you need, while trusting you are in expert hands.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Sometimes I felt like a number, when I wasn't sure if they were paying attention to my cycle and upcoming start dates and the needs attached to it (e.g. getting meds delivered around travel schedules). But overall, the nurses were very friendly and available - by email, phone, and in person. And when I did need to ask Dr. Copperman questions or have him give me extra time and attention, he gave it to me upon asked, with wisdom, but also kindness and sincerity.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
I had low AMH levels and was a low responder during my two egg freezing cycles. During my one IVF cycle where we retrieved fresh eggs, he used a micro flare protocol. I think they retrieved 5 eggs, 4 of which were mature and fertilized. However only one embryo survived a week of growth to be PGS tested and frozen. Luckily it was normal, and this was the embryo that was transferred two cycles later and stuck. I did two IUI cycles before IVF. Each was with Letrozole and a trigger shot.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Leyla)
Nurses were all great. Sometimes it did feel like there were a lot of cooks in the kitchen and I wasn't sure who was paying attention to my upcoming cycles. But once my cycles were underway, all was smooth and nurses responded very quickly to all of my questions and concerns (even the insane ones).
Describe your experience with RMA of New York.
Sometimes it feels like a factory, but they get you through the process and are caring and compassionate, especially if you reach out for support. Advocate for yourself, ask as many questions as you can think of, try to stay ahead of what's coming up for you and make sure you have what you need (meds ordered in time, etc.).
Describe your experience with your monitoring appointments at RMA of New York.
Once I got used to it, it was easy. I knew the latest I could show up in the morning (I'm not a morning person), and when I would usually be done by. The staff who drew my blood were almost all warm and skilled. Doctors who did ultrasounds were friendly and patient and would stop to answer any questions I had as needed.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
For my egg freezing cycles, insurance covered about half of the costs by covering almost all meds, ultrasounds, and testing. So I paid about $10,000 total for two cycles. My final IUI and IVF costs have yet to be fully sorted out, but I think insurance is covering it. I paid copays of $20 or $40 for many but not all visits. I had one visit with Dr. Copperman where he was out of network with my insurance at the time and I paid $100 for an office visit.
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
My doctor only transfers one embryo at a time to minimize the chance of multiples.
What specific things went wrong at RMA of New York?
  • Failed to convey critical information
8
Doctor
Alan Copperman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
8
Age
27 - 30
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
2 Egg Freezing, IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
8
Dr Davis has an excellent bedside manner and does a great job thoroughly explaining different methods and approaches to treatment. He is very prompt in responding to emails and addresses any concerns. Communicating with Dr. Davis feels like a dialogue between two equal partners instead of a one-sided conversation... Dr. Davis was a strong advocate for transferring a single embryo for all of our transfer cycles. Given my age there wasn't a real reason to transfer multiple embryos and the risk associated with multiples was not one we felt we needed to take at this point.
[RMA of NY-Downtown's] Strengths: Staff are very prompt in responding to questions via email or phone. Weaknesses: Lack of coordination and multiple follow up emails/calls needed for the same question. Not always supportive/compassionate.... Most of my monitoring is done remotely as I live of out state, however when I have gone to appointments at RMA the offices are always clean and staff are friendly. The Manhattan – Eastside office is particularly busy and can be a bit overwhelming during monitoring hours but their process is very efficient which helps.
Age
27 - 30
Treated
2015 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing, IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
8
How was your experience with Joseph Davis at RMA of New York?
Dr Davis has an excellent bedside manner and does a great job thoroughly explaining different methods and approaches to treatment. He is very prompt in responding to emails and addresses any concerns. Communicating with Dr. Davis feels like a dialogue between two equal partners instead of a one-sided conversation.
What's one piece of advice would you give a prospective patient of Joseph Davis at RMA of New York?
You are your best advocate. Speak up if you have questions/concerns and educate yourself on your treatment options.
During treatment, were you treated like a number or a human with Joseph Davis at RMA of New York?
Dr. Davis clearly explains all of our treatment options and makes time to answer all of our questions. He is kind and approachable and seems to truly care about about the outcome of our treatment.
Describe the protocols Joseph Davis used in your cycles at RMA of New York and their degree of success.
freeze all - antagonist protocol with birth control bills
Describe your experience with your nurse at RMA of New York.
Strengths: Staff are very prompt in responding to questions via email or phone. Weaknesses: Lack of coordination and multiple follow up emails/calls needed for the same question. Not always supportive/compassionate.
Describe your experience with RMA of New York.
Most of my monitoring is done remotely as I live of out state, however when I have gone to appointments at RMA the offices are always clean and staff are friendly. The Manhattan – Eastside office is particularly busy and can be a bit overwhelming during monitoring hours but their process is very efficient which helps.
Describe your experience with your monitoring appointments at RMA of New York.
Most of my monitoring is done remotely, but when I have gone to monitoring hours it's been at the Manhattan – Eastside office which is quite busy. That being said they are very efficient and if you get there early you can get in and out rather quickly.
Describe the costs associated with your care under Joseph Davis at RMA of New York.
Insurance did not cover any of my treatment. Both freeze-all cycles were approx. $15K + $2-4K for medications. Transfers were approx. $2,500 + medications.
Describe Joseph Davis's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Davis was a strong advocate for transferring a single embryo for all of our transfer cycles. Given my age there wasn't a real reason to transfer multiple embryos and the risk associated with multiples was not one we felt we needed to take at this point.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
10
Doctor
Joseph Davis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
7
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Tubal Blockage
8
7
[Dr. Jovana Lekovich] checked in, followed up, and kept me informed throughout the process. During one cycle of retrieval I barely saw her and she made sure to reach out...Email is a good way to get ahold of her - the nurse can always connect you as well. She is forthright and will not sugar coat it - but does it warmly and with compassion...was warm, interested, and responsive.
While there was some lapses in communication [from the nurses at RMA of New York], overall they were responsive, fast to respond to inquiry - and if they needed to check with the doctor they got back to me as soon as possible. This is at the RMA of BK. The staff and nursing staff at the main RMA - were less helpful...didn't get the 5 day results at one point because they were waiting to see what happened on day 6 and 7 and no one informed me. That round did not go well and I had to call to find out at the end of day 7 because I had not heard anything.
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Tubal Blockage
8
7
How was your experience with Jovana Lekovich at RMA of New York?
The doctor's strength and weaknesses cannot be conflated with the weaknesses of the clinic. The Doctor checked in, followed up, and kept me informed throughout the process. During one cycle of retrieval I barely saw her and she made sure to reach out.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Email is a good way to get ahold of her - the nurse can always connect you as well. She is forthright and will not sugar coat it - but does it warmly and with compassion.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
While the clinic is definitely a 'by the number' clinic - Dr. Lekovich herself was warm, interested, and responsive.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
I used Gonal F, Menopure and Cetrocide towards the end of the retrieval. I was also on Lovonox 60mg to prevent blood clots due to Factor 5. I can try to look back and provide more information but it was approx 2 menopure vials at night, 300mg gonal f in the mornings and that increased towards the end.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Alissa)
While there was some lapses in communication, overall they were responsive, fast to respond to inquiry - and if they needed to check with the doctor they got back to me as soon as possible. This is at the RMA of BK. The staff and nursing staff at the main RMA - were less helpful.
Describe your experience with RMA of New York.
The Brooklyn office is warm, faster, and generally smaller - making it a more ideal location. The main office on Madision Ave of RMA is a giant cog machine that routes people through as numbers not faces and it is a factory.
Describe your experience with your monitoring appointments at RMA of New York.
It was morningtime before work. I was lucky enough to live walkable to the location. The phlebotomist at this location was the BEST - pain free, didn't leave marks, always quick. It took longer for the ultrasounds depending on what time you arrived, but never TOO long. The weekend hours were at the Madision Avenue location were a cluster and cattle call. Jam packed, call out your name large system. It was disappointing there were no hours at the BK location.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
This is tricky, insurance initially denied. So the costs of that were 15,000 for the first round of retrieval. 6,000 for PGD/PGS. But then that got discounted because I did not do transfer, so the second round cost less. With insurance finally being fought and won. The PGD was not covered, but the co-insurance was only 1,500 per retrieval round. So for three rounds 4,500.
What specific things went wrong at RMA of New York?
  • Failed to call with results
8
Doctor
Jovana Lekovich
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
RMA of New York
Brooklyn
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
8
Age
43 - 44
Treated
2017 - 2018
Success with this Doc
?
Treatment
6 IUI, 2 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage, Uterine Fibroids
7
8
Dr. Stein is very knowledgeable and realistic. I appreciate his management of expectations, while also providing hope. I thought he would be the one doing all my procedures and that I would be in direct contact with at all times. But this is not how RMA operates. So I've been mostly in contact with nurses and his staff.... Dr. Stein is very concise and gives just enough information. However, if you push a bit he gives more information.
The systems and daily operations are very straight forward and easy to navigate. I am an RMA west side patient. However, procedures bad weekend monitoring is done at the east side location. It's very busy!. Staff is always willing to help. Finance, check in, phone calls, after hours service. All very easy to navigate.... [Nurse] AMAZING! Very patient, compassionate, caring. They took the time to answer my questions, no matter how many times I asked.
Age
43 - 44
Treated
2017 - 2018
Success with this Doc
?
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 2 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage, Uterine Fibroids
7
8
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein is very knowledgeable and realistic. I appreciate his management of expectations, while also providing hope. I thought he would be the one doing all my procedures and that I would be in direct contact with at all times. But this is not how RMA operates. So I've been mostly in contact with nurses and his staff. All very nice. I appreciate that he is available via phone or in person relatively easy.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Come prepared with questions and push for more details. I am someone who needs to know understand every bit of the process. Dr. Stein is very concise and gives just enough information. However, if you push a bit he gives more information.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Most of my contact had been with the nurses, who are amazing. Most of them very knowledgeable and patient. Take the time to answer my questions and call the same day. My contact with Dr. Stein has been much less. I expected to be more in direct contact with him throughout the process, however, the option of scheduling phone or in person appt is always open.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Tova for IVF. Eliza--RN)
AMAZING! Very patient, compassionate, caring. They took the time to answer my questions, no matter how many times I asked.
Describe your experience with RMA of New York.
The systems and daily operations are very straight forward and easy to navigate. I am an RMA west side patient. However, procedures bad weekend monitoring is done at the east side location. It's very busy!. Staff is always willing to help. Finance, check in, phone calls, after hours service. All very easy to navigate.
Describe your experience with your monitoring appointments at RMA of New York.
Hours are 7-8:30 at West Side office. It's a much smaller office than the East side, so it feel more intimate. Technicians are very efficient and quick. It's a well run operation. If you go only for bloodwork, it's pretty quick. If you also have ultrasound it's a bit more time but not too much more.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
Approx: $7000 for each IVF cycle, including insurance co-pays, ICSI, PGS, meds.
7
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
8
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

3
3
Age
41
Treated
2018
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Poor Egg Quality
3
3
Dr. Sandler met with me ahead of the IVF and he had reviewed my file. During the cycle, I never saw him nor spoke to him. After a failed IVF, I had to make an appointment and waited two weeks to see him. There was little communication...I came with questions and he answered all of them. But I had very little interaction with Dr Sandler - except for my first consultation and retrieval. He seemed to have little time for me and didn't answer my questions.
[RMA of New York] is a big place that takes insurance. The coordinator who I worked with was very attentive and helpful. But the size and cookie-cutter nature make this clinic a poor place for older women with egg quality issues...There was no preparation of my body for the IVF, no estrogen patch. In fact, my FSH was very high during the cycle. So high that I told the nurse this seems wrong, but they insisted everything was fine.
Age
41
Treated
2018
Success with this Doc
No
Race
European
Income
Occupation
Marketer or PR
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Poor Egg Quality
3
3
How was your experience with Benjamin Sandler at RMA of New York?
I came with questions and he answered all of them. But I had very little interaction with Dr Sandler - except for my first consultation and retrieval. He seemed to have little time for me and didn't answer my questions. I went to him because an acquaintance recommended him, but I would not have chosen him on my own - I should have listened to my gut.
What's one piece of advice would you give a prospective patient of Benjamin Sandler at RMA of New York?
Don't go to him if you're older and have poor egg quality. He is of the philosophy that the more medicine, the better.
During treatment, were you treated like a number or a human with Benjamin Sandler at RMA of New York?
Dr. Sandler met with me ahead of the IVF and he had reviewed my file. During the cycle, I never saw him nor spoke to him. After a failed IVF, I had to make an appointment and waited two weeks to see him. There was little communication.
Describe the protocols Benjamin Sandler used in your cycles at RMA of New York and their degree of success.
It was very cookie cutter Gonal F and Menopur, with higher and higher doses as my body didn't react well. There was no preparation of my body for the IVF, no estrogen patch. In fact, my FSH was very high during the cycle. So high that I told the nurse this seems wrong, but they insisted everything was fine.
Describe your experience with the nursing staff.
I had to call continually because nurses often failed to respond before 3pm. Which is stressful if you're doing an IVF the first time. They offered little information. In fact, my FSH was very high during the cycle. I told the nurse it seemed wrong and she dismissed my concerns. There was little personal attention.
Describe your experience with RMA of New York.
This is a big place that takes insurance. The coordinator who I worked with was very attentive and helpful. But the size and cookie-cutter nature make this clinic a poor place for older women with egg quality issues.
Describe your experience with your monitoring appointments at RMA of New York.
It was a cattle call line, but I rarely waited more than 15 minutes. I was one of the first to enter, though.
Describe the costs associated with your care under Benjamin Sandler at RMA of New York.
My insurance covered most of the costs, except for a small co-pay.
Describe Benjamin Sandler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
N/A
What specific things went wrong at RMA of New York?
  • Failed to call with results
3
Doctor
Benjamin Sandler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32
Treated
2018
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Other
10
10
I came in after 2 chemical pregnancies in 10 months. He [Dr. Alan Copperman] suggested "time sex" with the option for an IUI if my husband was out of town. He thought that based on my bloodwork, I might be ovulating at an unexpected time. They would monitor me till I was about to ovulate, then give me ovidrel, which would guarantee ovulation within 36 hours so that I would know when to "try." My husband ended up being out of town that week, so we did an IUI with frozen sperm, and I got pregnant on my first one.
They [RMA of NY-Eastside] are amazingly efficient! If you go in the morning, you'll be out in less than 30 minutes! Mondays are a little hectic, but otherwise, it's great. When I started, they didn't take my insurance, but that changed about a month in. I was a little apprehensive when I went for the first time since all of the reviews were from people who were a little further along in their fertility journey. Everyone at the clinic is friendly and efficient, and I also recommend it to someone who may be earlier in the process or have unexplained infertility.
Age
32
Treated
2018
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Other
10
10
How was your experience with Alan Copperman at RMA of New York?
Dr Copperman was extremely warm and understanding when I met with him during my initial consult. He was happy to answer all of my questions and address my concerns. He was realistic but not an alarmist. He also understood my mental and emotional state. I had come to him after my second chemical pregnancy in the 10 months I had been trying. He didn't initially propose the most aggressive course of treatment, but set my expectations as to when I should pursue those options. He did my IUI, and saw me during what was apparently a more critical monitoring session, and then was there to discharge me on my last visit.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Come in prepared to ask questions! He is really smart and moves quickly, but if you have questions, he is really patient, thorough and informative. I never felt like he was rushing me out the door.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
I expected to see a different doctor every time I went to the office based on the review that I saw. I did see a few others, but Dr Copperman did my IUI, and saw me for 1-2 monitoring appointments as well as my last visit during which I was discharged. The nurses and staff are so friendly - Leyla and Jordyn (his nurses) are always available over email - they are friendly, informative and their responses are personalized.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
I came in after 2 chemical pregnancies in 10 months. He suggested "time sex" with the option for an IUI if my husband was out of town. He thought that based on my bloodwork, I might be ovulating at an unexpected time. They would monitor me till I was about to ovulate, then give me ovidrel, which would guarantee ovulation within 36 hours so that I would know when to "try." My husband ended up being out of town that week, so we did an IUI with frozen sperm, and I got pregnant on my first one.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Leyla, Jordyn)
Leyla and Jordyn were awesome! I think they both sensed how nervous I was so they always called w/ my results within a few hours of my morning visits. I often wrote them emails with questions about my results or symptoms I was experiencing, and they both wrote back immediately everything - they were very helpful and reassuring. Both were a really calming influence and amazing resource during my time at RMA.
Describe your experience with RMA of New York.
They are amazingly efficient! If you go in the morning, you'll be out in less than 30 minutes! Mondays are a little hectic, but otherwise, it's great. When I started, they didn't take my insurance, but that changed about a month in. I was a little apprehensive when I went for the first time since all of the reviews were from people who were a little further along in their fertility journey. Everyone at the clinic is friendly and efficient, and I also recommend it to someone who may be earlier in the process or have unexplained infertility.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
Including the frozen sperm, the IUI cost less than $1000. Each visit with bloodwork and an ultrasound would be about $40 after insurance.
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
n/a
10
Doctor
Alan Copperman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IVF, 1 Egg Freezing, Donor Sperm
Diagnosis
PCOS
10
10
Dr. Lederman made me feel like a person and less like a number, considering the amount of patients he sees. He has excellent beside manner and answered all of my questions to ensure I understood my options, the treatment and the process... He has excellent beside manner and was very responsive to questions I had throughout the cycles in person while in monitoring, via email and through his coordinator. Due to the way the cycles work, I didn't always get to see Dr. Lederman for monitoring but he was always reviewing the cycle details. For the transfer and subsequent monitoring after positive pregnancy test, he was the only doctor I saw during the monitoring hours. Overall, I am very satisfied with his service.
I think the clinic [RMA of New York] is designed as a well oiled machine. They have a process that allows you to go in early in the morning for monitoring and you will get the responses later in the afternoon. The clinic where you have the procedures it's ok, not impressive but has everything that they need to perform the job...Julia, the coordinator was great. Always available and an excellent main point of contact for questions or to reach out to other members of the team. Erin and Martha are two of Dr. Lederman's nurses and they were always kind, answered any questions and gave you a call with your lab results and medication instructions.
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, 1 Egg Freezing, Donor Sperm
Diagnosis
PCOS
10
10
How was your experience with Matthew Lederman at RMA of New York?
Dr. Lederman explained my options and tried to give me the pros/cons for each based on my health history and age. He has excellent beside manner and was very responsive to questions I had throughout the cycles in person while in monitoring, via email and through his coordinator. Due to the way the cycles work, I didn't always get to see Dr. Lederman for monitoring but he was always reviewing the cycle details. For the transfer and subsequent monitoring after positive pregnancy test, he was the only doctor I saw during the monitoring hours. Overall, I am very satisfied with his service.
What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?
I would say, do some research before going to the first appointment so you can ask all the questions you may have. Also, note that you may not see him during monitoring since the doctors rotate days to perform monitoring and retrieval but he is available if needed through the process.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
Dr. Lederman made me feel like a person and less like a number, considering the amount of patients he sees. He has excellent beside manner and answered all of my questions to ensure I understood my options, the treatment and the process.
Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.
Based on my personal health and situation, it was decided to do IVF with freeze all cycle. I have some eggs frozen for future use and then added two cycles to fertilize the eggs and transfer embryos. I had two cycles and after having three healthy embryos (after performing PGS testing), I got pregnant after the first transfer.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Erin and Martha)
Julia, the coordinator was great. Always available and an excellent main point of contact for questions or to reach out to other members of the team. Erin and Martha are two of Dr. Lederman's nurses and they were always kind, answered any questions and gave you a call with your lab results and medication instructions.
Describe your experience with RMA of New York.
I think the clinic is designed as a well oiled machine. They have a process that allows you to go in early in the morning for monitoring and you will get the responses later in the afternoon. The clinic where you have the procedures it's ok, not impressive but has everything that they need to perform the job.
Describe your experience with your monitoring appointments at RMA of New York.
The system worked and it was pretty quick. Only on weekends when everyone needs to go to one clinic located on the East side the wait would be a little longer but never more than 20-30 minutes.
Describe the costs associated with your care under Matthew Lederman at RMA of New York.
Egg freezing was out of pocket but the IVF cycles were covered by insurance and I was responsible for the regular copayments.
Describe Matthew Lederman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Based on my age, it was not recommended to have more than one embryo transferred. I believe it is RMA's policy to transfer only one embryo which I agree to, multiples can result in a high risk pregnancy and my age already pushes me towards that.
10
Doctor
Matthew Lederman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 3 IVF
Diagnosis
PCOS
10
9
He [Dr. Stein] diagnosed conditions no one mentioned before and gave me clear feedback on how we were going to address various things. He listened to all of my concerns about going through IVF multiple times and made sure that I felt safe...He is very direct...if that is off-putting, you may want to reconsider. I loved his blunt approach and his honesty. He also has a great sense of humor... He tested me for bacterial endometritis (which can happen in women that have had IVF and IUI and can prevent implantation during FET) and I definitely had it. We treated it for 2 weeks and then re-biopsied to confirm I was clear.
My care coordinator Nicole [at RMA of New York] was amazing. She was constantly available by phone or email and ensured that all of my questions or concerns were answered. They called when they said they would and all verbal instructions were backed up with an email. Everyone was friendly and gentle and nothing was ambiguous...Monitoring hours are in the morning. However, it runs very smoothly and I was never sitting around waiting for more than 20 to 30 minutes...and those waits were usually on the weekend. On weekdays, I hardly waited at all and could go to monitoring and still be on time for work.
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
Yes
Race
Black or African-American
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI, 3 IVF
Diagnosis
PCOS
10
9
How was your experience with Daniel Stein at RMA of New York?
Dr. Stein is not the most "warm and fuzzy", but he is very compassionate and very direct. It is obvious that he cares about every patient that walks into his office. He is efficient and he is one of the most knowledgeable doctors I've met. He diagnosed conditions no one mentioned before and gave me clear feedback on how we were going to address various things. He listened to all of my concerns about going through IVF multiple times and made sure that I felt safe.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
He is very direct...if that is off-putting, you may want to reconsider. I loved his blunt approach and his honesty. He also has a great sense of humor.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Always addressed by name. Always saw a doctor during my visits. Emails and phone calls addressed rapidly.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
1. He diagnosed me with PCOS (first time anyone said this to me fyi) and put me on metformin to improve my egg quality and my response to my drugs. 2. He said that my ovaries were very responsive and used lower doses of stimulation drugs for my IVF so I'd be more comfortable would have fewer side effects. 3. He set me up with a nutritionist so that I could lose weight and learn how to eat better for a person with PCOS (and I lost 60 pounds!). 4. He tested me for bacterial endometritis (which can happen in women that have had IVF and IUI and can prevent implantation during FET) and I definitely had it. We treated it for 2 weeks and then re-biopsied to confirm I was clear.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Nicole)
My care coordinator Nicole was amazing. She was constantly available by phone or email and ensured that all of my questions or concerns were answered. They called when they said they would and all verbal instructions were backed up with an email. Everyone was friendly and gentle and nothing was ambiguous.
Describe your experience with RMA of New York.
Strengths - thorough, efficient, multiple locations, everyone works together, very clear financial information Weaknesses - everything is done at the Madison Avenue location on weekends and it can be very busy with a bit of a wait
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours are in the morning. However, it runs very smoothly and I was never sitting around waiting for more than 20 to 30 minutes...and those waits were usually on the weekend. On weekdays, I hardly waited at all and could go to monitoring and still be on time for work.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
My costs were predominantly covered by our insurance. However, we spent approximately $700 to $800 in lab fee copays and office copays and our medications cost us roughly $2000 to $3000.
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Stein ONLY does single embryo transfers. We discussed the trade-offs and I was comfortable given my age and the higher risks of complications and pre-term labor with multiples.
10
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

1
5
Age
32 - 34
Treated
2016 - 2018
Success with this Doc
?
Treatment
4 Egg Freezing, IVF, Donor Sperm
Diagnosis
Uterine Fibroids
1
5
Dr. Copperman is very knowledgeable in the field and seems to be on top of trends in the industry. In terms of personality, he is very robotic and difficult to engage. Over the course of treatment (including 3 transfers), he was seen only for the first...Dr. Copperman is exceedingly more of a researcher than a warm and caring doctor...Dr. Copperman also would not consider natural cycle for FET.
RMA is a factory, simply put. This isn’t entirely bad, as they seem to know what they are doing (for the most part) - but you will not be treated as an individual really in any way...you won’t get personalized care and you MUST stay on top of your own treatment and be your own advocate. There were multiple oversights in terms of my care and I was tested for things (that could have negatively impacted treatment success and turns out I had) only because I insisted on doing so.
Age
32 - 34
Treated
2016 - 2018
Success with this Doc
?
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 Egg Freezing, IVF, Donor Sperm
Diagnosis
Uterine Fibroids
1
5
How was your experience with Alan Copperman at RMA of New York?
Dr. Copperman is very knowledgeable in the field and seems to be on top of trends in the industry. In terms of personality, he is very robotic and difficult to engage. Over the course of treatment (including 3 transfers), he was seen only for the first.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Dr. Copperman is exceedingly more of a researcher than a warm and caring doctor. If you want warmth, compassion and a relationship, I’d go elsewhere.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
RMA is a factory, simply put. This isn’t entirely bad, as they seem to know what they are doing (for the most part) - but you will not be treated as an individual really in any way.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Treatment protocols for egg retrievals were never changed or personalized, despite diminishing number of eggs retrieved each cycle as age increased. Dr. Copperman also would not consider natural cycle for FET.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Dara)
As is the case with large practices, nurse staff quality ranges. We’ve had some very positive interactions and help from nurses, and then some major major oversights and multiple miscommunications in terms of medication instructions that we had to catch ourselves.
Describe your experience with RMA of New York.
RMA is a factory - again, this isn’t necessarily a bad thing but it does mean you won’t get personalized care and you MUST stay on top of your own treatment and be your own advocate. There were multiple oversights in terms of my care and I was tested for things (that could have negatively impacted treatment success and turns out I had) only because I insisted on doing so.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours were typically smoothly run. They could get be crowded depending on the day, but most of all it was as positive an experience as possible.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
IVF was not covered by insurance so costs were high - around $20,000 for egg retrivel and $4,000 for FET.
What specific things went wrong at RMA of New York?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
1
Doctor
Alan Copperman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
35 - 39
Treated
2014 - 2018
Success with this Doc
Yes
Treatment
4 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
10
Dr. Stein was always honest about what to expect. This was helpful especially during the times when things did not go as I wanted them to go. I also really appreciated the fact that I could email Dr. Stein at any point with any question and he would answer promptly. I was a worrier throughout the process and he definitely eased my mind on multiple occasions. This is not an easy process for anyone but I always felt that I was in good hands and that Dr. Stein knew exactly how to achieve the best possible result given my situation.
I think like most clinics there is a wait during monitoring hours [at RMA-West Side]. It could be as little as few minutes and as long as 30/45 minutes. If you come very early then usually there are no issue with the wait. I personally was not bothered by this so the best advise that I would give to a new patient is to expect it or at least try to work around it by coming in very early. At the end of the day its worth it and if you have many good books on your "to read list" this would be a good opportunity to catch up.
Age
35 - 39
Treated
2014 - 2018
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
10
How was your experience with Daniel Stein at RMA of New York?
I was treated by Dr. Stein in 2014/2015 and then again in 2017/2018. He was recommended to me by my ObGyn who is absolutely fantastic. Throughout the treatment I felt very confident that I was in good hands and that Dr. Stein will achieve the best possible outcome. He was always honest with me and, most importantly, was available to answer any questions via email.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
Focus on what's important which is being treated by a knowledgeable doctor who has a wealth of experience and knows what he is doing.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Dr. Stein was always honest about what to expect. This was helpful especially during the times when things did not go as I wanted them to go. I also really appreciated the fact that I could email Dr. Stein at any point with any question and he would answer promptly. I was a worrier throughout the process and he definitely eased my mind on multiple occasions. This is not an easy process for anyone but I always felt that I was in good hands and that Dr. Stein knew exactly how to achieve the best possible result given my situation.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
We started with IUI. I got pregnant on the second try but unfortunately miscarried at 7 weeks. We tried two more IUIs and then switched to IVF. The first egg retrieval was not successful as only 1 embryo survived and it did not pass the genetic testing. The second try was successful and we ended up with 3 healthy embryos. We did 3 transfers. 1 resulted in our beautiful son. The second resulted in a miscarriage. And the third one resulted in a healthy pregnancy. Due date is in September 2018.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Eliza)
Eliza was great. She guided me through every treatment. He attitude was always so positive and she always seemed like she was happy to see me and genuinely wished me well. The coordinators are good but not great. The main reason is that they are not as organized as some of the other staff. You really have to be on top of them to ensure that you get the right medication and everything is received timely.
Describe your experience with RMA of New York.
I think like most clinics there is a wait during monitoring hours. It could be as little as few minutes and as long as 30/45 minutes. If you come very early then usually there are no issue with the wait. I personally was not bothered by this so the best advise that I would give to a new patient is to expect it or at least try to work around it by coming in very early. At the end of the day its worth it and if you have many good books on your "to read list" this would be a good opportunity to catch up.
Describe your experience with your monitoring appointments at RMA of New York.
The monitoring hours are every day from 7am until 8:30am (plus minus 30 minutes as I do not remember exactly). The later you come the more people are waiting. For the most part, the wait was not long. If you arrive early then there might not even be a wait.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
Most of the treatments were covered by my insurance. However, the genetic testing was out of pocket.
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I am not exactly sure if there is a preference but all of my transfers were single embryo transfers and we never really discussed it to be anything else.
10
Doctor
Daniel Stein
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
40 - 42
Treated
2016 - 2018
Success with this Doc
No
Treatment
5 IUI, 7 IVF
Diagnosis
Endometriosis, PCOS, Unexplained
9
9
Dr Flisser is a very kind, very warm man who really cared when speaking to us and always took as much time as was necessary to explain his thoughts on our treatment and why we were doing what we were doing...Dr Flisser is a great doctor, but is also part of a larger group of doctors....We completed seven IVF cycles with Dr Flisser. In broad strokes, the cycles were similar not not identical.... He cares, he is very human and humane, but ultimately works in a system that is designed for what works for the most number of people and can only tailor a specific treatment for our needs within certain limitations.
this is a very large practice [RMA] and there will be times when you might feel like a number rather than a patient...once you are behind the scenes, our treatment always seemed very personal... it has a first come, first served policy. Once you get a handle on when things are busy and how long they last, it is very easy to work around the monitoring hours...Olga was our local coordinator, she handled our paperwork and telling us our lab results and what was expected for the following day or week, whichever was appropriate.
Age
40 - 42
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Professor
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI, 7 IVF
Diagnosis
Endometriosis, PCOS, Unexplained
9
9
How was your experience with Eric Flisser at RMA of New York?
Dr Flisser is a great doctor, but is also part of a larger group of doctors. The group seems to help set the overall standards of what is considered appropriate treatments and Flisser must work within those standards. He cares, he is very human and humane, but ultimately works in a system that is designed for what works for the most number of people and can only tailor a specific treatment for our needs within certain limitations.
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Speak as much as possible, the more he knows the better he is able to treat you. Be an active participant in your medical care.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
Dr Flisser is a very kind, very warm man who really cared when speaking to us and always took as much time as was necessary to explain his thoughts on our treatment and why we were doing what we were doing.
Describe the protocols Eric Flisser used in your cycles at RMA of New York and their degree of success.
We completed seven IVF cycles with Dr Flisser. In broad strokes, the cycles were similar not not identical. The cycles all started with differing levels of Follistim and Menopur, followed by Ganirelix. We shifted from a Lupron trigger to a larger HCG trigger as our treatments progressed. We went in to the Garden City office for monitoring (blood and sono) during weekdays (we needed to run to the main Manhattan office on weekends). We would do a retrieval in Manhattan, followed by a fresh transfer on Day 5 (RMA only offers Day 5 transfers) and we always forewent PGS genetic testing. Our second cycle did produce a positive pregnancy result, but only lasted seven weeks until a miscarriage occurred. As we progressed in our cycles, we also decided to explore other, complimentary, options to our medical treatment. These ranged from added vitamins and antioxidants to thrice weekly acupuncture to more experimental methods involving immune-therapy. Dr Flisser was mostly receptive to our concerns, but did tell us when he thought these alternative methods would interfere with our regular regimen.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Olga)
Olga was our local coordinator, she handled our paperwork and telling us our lab results and what was expected for the following day or week, whichever was appropriate. (We had a different financial coordinator). Olga was not in charge of the day to day blood testing, that was Chrisi, who was always fantastic.
Describe your experience with RMA of New York.
You should be aware that this is a very large practice and there will be times when you might feel like a number rather than a patient. However, a crowded waiting room does not mean that you are part of a conveyor belt, once you are behind the scenes, our treatment always seemed very personal. A large practice gives many pluses and minuses, and you should think about what you are comfortable.
Describe your experience with your monitoring appointments at RMA of New York.
This is a large practice and it has a first come, first served policy. Once you get a handle on when things are busy and how long they last, it is very easy to work around the monitoring hours. However, my wife and I had a great deal of flexibility in our morning schedules, which allowed us to handle the monitoring quite easily, your results may vary.
Describe the costs associated with your care under Eric Flisser at RMA of New York.
The costs were considerable, but we were fortunate enough to have very good insurance and our insurance company classified this place as a "center of excellence" which offered it's own significant advantages. We also had a finance coordinator who took care of our billing for us.
Describe Eric Flisser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
In general, Dr Flisser is open to lots of different approaches, but does work from the overall statistics about what works best for the most people. This is a great overall approach, but may not work for everyone by definition, so it is important to be active in your own care.
9
Doctor
Eric Flisser
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
5
Age
40 - 42
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
5
5
Dr. Copperman is an exceptional doctor and knows what he is doing. I trust hime with my medical care and although it has taken us awhile he is always ready to keep trying. However, he is not warm and fuzzy and this has been hard for us at times when we needed a bit of encouragement. He is very much a scientist reflecting on data and analysis to determine best course of treatment.... It can also be hard to get an appt with him as he is VERY busy so sometimes it seems that you speak via the nurses to him versus hearing your plan straight from your doctor.
RMA is a bit of a factory but it is convenient with quick monitoring hours available all over the city. And I have found the other doctors at RMA that I have seen during monitoring, egg retrieval, and FET transfer to be overwhelming competent and warm which is nice because you don't always get to do procedures with your doctor.... There were a few nurses that worked with Dr Copperman that would connect with you re results or directions for special procedures. They were all very upbeat, positive, warm, and excellent communicators. I really enjoy speaking with them. The rest of the nursing staff that took your blood is also very warm, efficient at taking your blood quickly.
Age
40 - 42
Treated
2016 - 2018
Success with this Doc
Yes
Race
Latino
Income
$200K - $499K
Occupation
Graphic Designer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
5
5
How was your experience with Alan Copperman at RMA of New York?
Dr. Copperman is an exceptional doctor and knows what he is doing. I trust hime with my medical care and although it has taken us awhile he is always ready to keep trying. However, he is not warm and fuzzy and this has been hard for us at times when we needed a bit of encouragement. He is very much a scientist reflecting on data and analysis to determine best course of treatment. I can't complain because we have so far gotten the results we wanted. So his system must work. It can also be hard to get an appt with him as he is VERY busy so sometimes it seems that you speak via the nurses to him versus hearing your plan straight from your doctor. RMA is a bit of a factory but it is convenient with quick monitoring hours available all over the city. And I have found the other doctors at RMA that I have seen during monitoring, egg retrieval, and FET transfer to be overwhelming competent and warm.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Ask a lot of questions so that you feel informed of what the next steps are. Dr Copperman has alot of statistics and that helped me make decisions as to do IUI or IVF. In that way he is super helpful on what success rate of each procedure is.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
RMA is very effecient and is able to see alot of patients at same time. Some of the nurses that you get to know are quite generous and warm and then you feel like a human. However, you rarely speak with your doctor unless you catch him during monitoring hours - so that makes you feel like a number.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Egg retrievals worked best for me when I took birth control pill for 1 month and then started menopur, follistum, and lupron. For FET I was on estradial pills, vaginal e-ring, and estrogen patch, and progesterone in oil via injection.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jordan)
There were a few nurses that worked with Dr Copperman that would connect with you re results or directions for special procedures. They were all very upbeat, positive, warm, and excellent communicators. I really enjoy speaking with them. The rest of the nursing staff that took your blood is also very warm, efficient at taking your blood quickly.
Describe your experience with RMA of New York.
RMA is a bit of a factory but it is convenient with quick monitoring hours available all over the city. And I have found the other doctors at RMA that I have seen during monitoring, egg retrieval, and FET transfer to be overwhelming competent and warm which is nice because you don't always get to do procedures with your doctor. It is also great that they call you with results / directions and then email them as well so you don't have to be worried if you didn't catch everything.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring was a well oiled machine. If we got there early enough it didn't ruin our day. And since there are locations all over the city it felt quite easy. And then we would treat ourselves for a nice breakfast before work.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
About $13000 per egg retrieval / $3500 for FET transfer. $2000 PGSD for testing
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr Copperman would only transfer 1 embryo. He said statistically 1 embryo transfer is more successful and is safer for baby and mother. We went in originally wanting to transfer two embryos so we were a bit disappointed to hear he would only transfer one. However, we only have a few embryos so I think this route is much better for us health wise and strategically.
What specific things went wrong at RMA of New York?
  • Scheduled the wrong procedure
5
Doctor
Alan Copperman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Unexplained
10
9
I feel doctor Davis cares deeply about my case, but he is not the type of doctor to get extremely personal or send follow up texts after a failed cycle. He is very straight forward and matter of fact. For me it works, because it gives me great confidence in him. He has a warm personality and has never made a consultation feel rushed.... I have a lot of questions and he answers them thoughtfully and thoroughly. During my procedures I have always felt I was in the most capable hands.
I am thrilled with Dr.Davis, his receptionist, nurse, and all of the staff [at RMA of NY] who draw blood during monitoring hours. These are the people I see most often on my visits. I have not been as happy with the coordinators, but I deal with them a lot less... Including meds I think I paid around 850-900 per IUI cycle. Including meds, ICSI & PGS testing I expect to pay somewhere around 32K for my upcoming IVF cycle
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
10
9
How was your experience with Joseph Davis at RMA of New York?
I am very happy with the care I have received from doctor Davis. For me he is a great fit. I have a lot of questions and he answers them thoughtfully and thoroughly. During my procedures I have always felt I was in the most capable hands. I only once felt unsatisfied. I was prescribed a medication before a procedure that had pretty bad side effects (extreme cramping and a lot of bleeding). I was not told about the side effects by my doctor, nurse, or pharmacy. I am assuming Dr. Davis thought I would be told about the side effects by the nurse, or that they would atleast be included in the booklet that comes with the medication. It was very upsetting at the time, but I don't even know who is to blame. That is my only negative experience thus far, and I believe it was an honest mistake.
What's one piece of advice would you give a prospective patient of Joseph Davis at RMA of New York?
Dr Davis is a wonderful doctor with a great personality. At times I feel like a number, but that is due to the high number of patients that visit his office. There are only 2 doctors at his location, and at times there are a 10 or more patients in the waiting room during monitoring hours. I think that is just a testament to what a good practice it is, and it does not hinder me in any way from going there. I believe I am receiving the best care at RMA. I think if you want to be educated about your care by a doctor that you like as a person, than Dr. Davis is a good fit for you.
During treatment, were you treated like a number or a human with Joseph Davis at RMA of New York?
I feel doctor Davis cares deeply about my case, but he is not the type of doctor to get extremely personal or send follow up texts after a failed cycle. He is very straight forward and matter of fact. For me it works, because it gives me great confidence in him. He has a warm personality and has never made a consultation feel rushed.
Describe the protocols Joseph Davis used in your cycles at RMA of New York and their degree of success.
I have done 2 IUIs with Dr. Davis, both with clomid and ovidrel. I did not have success with either cycle, but I was fully educated about my likelyhood of a pregnancy before proceeding. I intended on doing a third IUI, but the doctor saw a uterine polyp on my last ultrasound that needs to be removed. I am turning 37 and feel I don't want to delay any longer, so I will do an egg retrieval this month, remove the polyp the following month, and then do a frozen transfer after I recover from the polyp surgery.
Describe your experience with RMA of New York.
I am thrilled with Dr.Davis, his receptionist, nurse, and all of the staff who draw blood during monitoring hours. These are the people I see most often on my visits. I have not been as happy with the coordinators, but I deal with them a lot less.
Describe the costs associated with your care under Joseph Davis at RMA of New York.
Including meds I think I paid around 850-900 per IUI cycle. Including meds, ICSI & PGS testing I expect to pay somewhere around 32K for my upcoming IVF cycle
10
Doctor
Joseph Davis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
7
Age
45
Treated
2018
Success with this Doc
?
Treatment
3 IUI, 2 IVF
Diagnosis
Poor Egg Quality
7
7
Dr. Lekovich was able to answer questions that I had in a kind and professional way . I love that she seems to know her patients by name even when she’s not in the examining room . My only gripe would be that she doesn’t answer emails when it’s sent . I ended up asking my question in person but it works have been nice to get a reply via email .... The antagonist protocal was used for my treatment . I used Gonal F, Menopur , Cetrotide along with trigger shots Lupton and Oviidrel. The idea was to increase the amount of eggs for a successful cycle . It worked ! Just hoping that a healthy embryo will be the result .
RMA is run efficiently . There are several locations in Manhattan , Brooklyn and Westchester so it’s convenient for people in various locations in the city . However the monitoring hours should be a bit more flexible . The strict monitoring hours makes it difficult to rearrange your schedule depending on the type of job you have .... The antagonist protocal was used for my treatment . I used Gonal F, Menopur , Cetrotide along with trigger shots Lupton and Oviidrel. The idea was to increase the amount of eggs for a successful cycle . It worked ! Just hoping that a healthy embryo will be the result .
Age
45
Treated
2018
Success with this Doc
?
Race
Black or African-American
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Poor Egg Quality
7
7
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich was able to answer questions that I had in a kind and professional way . I love that she seems to know her patients by name even when she’s not in the examining room . My only gripe would be that she doesn’t answer emails when it’s sent . I ended up asking my question in person but it works have been nice to get a reply via email .
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Have your questions ready to ask her . She is very quick to answer questions .
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Dr. Lekovich was friendly and answered questions that I had regarding my care .
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
The antagonist protocal was used for my treatment . I used Gonal F, Menopur , Cetrotide along with trigger shots Lupton and Oviidrel. The idea was to increase the amount of eggs for a successful cycle . It worked ! Just hoping that a healthy embryo will be the result .
Describe your experience with the nursing staff.
Warm , compassionate and caring are some words that come to mind when thinking of the nursing staff . I was told at the last minute that I needed another medication exhausted od my bloodwork and I was panicking because I didn’t k ow how I’d get it in such a short space of time . Unfortunately , I don’t recall her name but she ended up giving me the medication and tried to calm me down . I was so appreciative of the kind gesture that was shown to me .
Describe your experience with RMA of New York.
RMA is run efficiently . There are several locations in Manhattan , Brooklyn and Westchester so it’s convenient for people in various locations in the city . However the monitoring hours should be a bit more flexible . The strict monitoring hours makes it difficult to rearrange your schedule depending on the type of job you have .
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours were a pain because of my work schedule . I wished that the monitoring hours were more flexible .
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
My insurance covered some of my costs . The outstanding costs were mostly the ICSI ,PGS anesthesia and genetic testing .
7
Doctor
Jovana Lekovich
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
RMA of New York
Brooklyn
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Jovana Lekovich at RMA of New York.

Verified

This patient has provided documentation of treatment at this clinic.

7
7
Age
44 - 45
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI, 3 IVF
Diagnosis
Poor Egg Quality
7
7
She [Dr. Rashmi Kudesia] was warm, friendly and compassionate . She answers questions when asked . However when I asked questions after an ultrasound , at times I felt like she was in a rush to leave the room the minute ultra sounds were completed . I felt as if I had a question it would be almost impossible to get them answered . I know she had other patients but it made the care given by her very rushed .
When you enter RMA , the clinic seems to be run like a well oiled machine . Everyone is seen efficiently and that’s wonderful when you are in a rush to go to work at then end of your appointment. However with that being said , it feels like a factory with a lack of compassion from the doctors responsible for your care . Return callls from the nurses take place within a few hours or by the end of the day . There are so many doctors on staff so getting in touch with your doctor may be difficult . My wish would be for a direct line to your doctor’s officers prevent going through the message answering protocol .
Age
44 - 45
Treated
2017 - 2018
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
Poor Egg Quality
7
7
How was your experience with Rashmi Kudesia at RMA of New York?
She was warm, friendly and compassionate . She answers questions when asked . However when I asked questions after an ultrasound , at times I felt like she was in a rush to leave the room the minute ultra sounds were completed . I felt as if I had a question it would be almost impossible to get them answered . I know she had other patients but it made the care given by her very rushed .
What's one piece of advice would you give a prospective patient of Rashmi Kudesia at RMA of New York?
She recently moved
During treatment, were you treated like a number or a human with Rashmi Kudesia at RMA of New York?
Dr. Kudesia was friendly and answered questions related to my procedure . However , our sessions did feel rushed.
Describe the protocols Rashmi Kudesia used in your cycles at RMA of New York and their degree of success.
I completed three rounds of IUI because my insurance didn’t allow for IVF until I had three rounds of the IUI. No pregnancy resulted from the IUI. Dr. Kudesia then started the IVF cycle but unfortunately had to move towards the end of my treatment.
Describe your experience with the nursing staff.
When I had to meet with the nursing staff to discuss medication or had additional questions related to treatment the ladies were very compassionate and patient . They empathized with my situation and made attempts to keep me calm .
Describe your experience with RMA of New York.
When you enter RMA , the clinic seems to be run like a well oiled machine . Everyone is seen efficiently and that’s wonderful when you are in a rush to go to work at then end of your appointment. However with that being said , it feels like a factory with a lack of compassion from the doctors responsible for your care . Return callls from the nurses take place within a few hours or by the end of the day . There are so many doctors on staff so getting in touch with your doctor may be difficult . My wish would be for a direct line to your doctor’s officers prevent going through the message answering protocol .
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring occurred very early in the morning . There was no flexibility which made it stressful and difficult to arrange times with work and getting to the appointment on time . I would prefer if they had afternoon hours to accommodate people with a different time schedule .
Describe the costs associated with your care under Rashmi Kudesia at RMA of New York.
Thankfully my IUI was covered with my insurance . my insurance paid for some of the cost associated with the IVF. I was responsible for paying my co insurance , medication , anesthesia , ICSI and PGS testing .The medical coordinator was good at informing me when payment was due. After insurance , the cost for the above was around $9,000.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
  • Canceled a cycle due to clinic error
7
Doctor
Rashmi Kudesia
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
RMA of New York
Brooklyn
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
28 - 30
Treated
2016 - 2018
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Anovulation, Male Factor, PCOS
9
9
Dr. Flisser is an asset to the RMA community. He is a kind, caring, and well informed doctor who has helped me to navigate through an awful and emotional process in a compassionate and meaningful manner. Although he did not personally perform each of my IUIs, he was always involved with the treatment protocol. During a particularly difficult time for me, Dr. Flisser sat on the phone with me for 45 minutes reassuring me and helping me to understand what was going to happen....
RMA is a baby factor. It is often highly difficult to get someone on the phone, and even harder to get a call back. While my doctor [Dr. Flisser] treated me as an individual, the clinic absolutely makes you feel like an impersonal number. It can be very frustrating and upsetting not to feel valued....I have dealt with many nurses who have all been helpful to varying degrees. Courtney, my IVF coordinator, has been absolutely wonderful and accessible.
Age
28 - 30
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Anovulation, Male Factor, PCOS
9
9
How was your experience with Eric Flisser at RMA of New York?
Dr. Flisser is an asset to the RMA community. He is a kind, caring, and well informed doctor who has helped me to navigate through an awful and emotional process in a compassionate and meaningful manner. Although he did not personally perform each of my IUIs, he was always involved with the treatment protocol. During a particularly difficult time for me, Dr. Flisser sat on the phone with me for 45 minutes reassuring me and helping me to understand what was going to happen. As I’m about to begin my ivf journey, I am absolutely confident in Dr. flisser’s abilities to get me my desired outcome.
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Be a partner in your care; ask questions and be informed about your care.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
Dr. Flisser always makes me feel like I have his full attention both when I’m in his office talking or while undergoing treatment. Although the office is hectic and the office staff are often difficult to reach, Dr. Flisser always returns phone calls and provides his full attention. He is compassionate and informative, always making sure that my husband and I have full understanding of all of our treatment options before leaving his office. Although I have not yet gotten my positive test, I am confident that Dr. Flisser will get us there.
Describe the protocols Eric Flisser used in your cycles at RMA of New York and their degree of success.
Due to my diagnosis of PCOS and hypothyroidism, I was prescribed Clomid, ovidrel, and endometrin for my IUis. Going forward, I will be doing IVF with ICSI. I’m unsure of the specific protocol being used at this time.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Courtney)
I have dealt with many nurses who have all been helpful to varying degrees. Courtney, my IVF coordinator, has been absolutely wonderful and accessible.
Describe your experience with RMA of New York.
RMA is a baby factor. It is often highly difficult to get someone on the phone, and even harder to get a call back. While my doctor treated me as an individual, the clinic absolutely makes you feel like an impersonal number. It can be very frustrating and upsetting not to feel valued. Specifically regarding the Long Island office, I have always had a pleasant experience.
Describe the costs associated with your care under Eric Flisser at RMA of New York.
IUI was covered by insurance, IVF will cost approximately 16,000.
Describe Eric Flisser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Flisser does recommend eSET and while I would like to do multiple embryo transfers, I understand his rationale.
9
Doctor
Eric Flisser
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
Long Island
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Eric Flisser at RMA of New York.

Verified

This patient has provided documentation of treatment at this clinic.

5
3
Age
Treated
2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Endometriosis, Unexplained
5
3
[Dr. Lekovich] was not pushy with the options and let us make the decision. She is a firm believer about having 1 embryo implanted and voiced her concerns about twins. she was also open about adjusting medication according to reactions and what not. she is very forward and will let you know if she agrees with some things or not. I like that she is up to date on research and current treatment options. I do like that she does not do duplication of testing if it came back normal/out dated.
I personally thought that i would meet with MD herself [at RMA of New York]. When entering the room, she introduced us to a medical student. I was not informed about her and it honestly made the visit awkward and the student looked bored and made faces during the consult. I wish they would allow the patient to consent prior to the visit. I found it insensitive...I requested a nurse to contact me, she called on a private number and did not leave contact information. I called back and left her a message and never heard back. I was informed 3 weeks later that she was on maternity leave and "never received my message" (blood work done pre-procedure). I was then contacted by a nurse who was kind and answered all my questions
Age
Treated
2018
Success with this Doc
?
Race
Latino, Prefer not to answer