Vios Fertility Institute

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing: Offered
Coordinating at-home nursing
Selling medication: Offered
Selling medication
Providing backup medication: Offered
Providing backup medication
Chicago
1455 N Milwaukee Avenue
Chicago, IL 60622
773-435-9036
Milwaukee
2500 N Mayfair Rd
Wauwatosa, WI 53226
262.518.7448
St. Louis
621 S. New Ballas Rd
St. Louis, MO 63141
(314) 266-2062
Swansea
6 Bronze Pointe
Swansea, IL 62226
618.509.5523
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On a scale from 0-10, how likely are you to recommend Vios Fertility Institute to a friend?
Strongly recommend: 81%Neutral: 13%Don't recommend: 7%9.3
64 assessments
  • 81% Strongly recommend (9-10)
  • 13% Neutral (7-8)
  • 7% Don't recommend (0-6)
Operations
Poorly operated
Operated well
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
9.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
8.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
9.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
>42
This Clinic
National Average
Annual Cycles for this Clinic
489
Annual Cycles National Avg.
635
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64 assessments
10
10
Age
43 - 44
Treated
2018 - 2019
Success with this Doc
?
Treatment
IVF, 4 Egg Freezing, 4 Embryo Freezing
Diagnosis
Male Factor, Poor Egg Quality, Tubal Blockage, Immunological, Other
10
10
She [Dr. Jeelani] gave me her cell and was responsive. She spoke with hope, care, and truth. She worked with me and took my own research seriously, and never laughed at any strange research or testing I did... She explained the pros and cons of different protocols and why each might or might not work for me...If you want a doctor to listen to you and not laugh in your face when you bring up non traditional research or testing then she’s your doctor.are on a schedule but she did my transfer and she made it a beautiful experience and let me video it all. She is always speaking at events in the infertility community and she takes her patients to heart. She really cares.
I had a few primary nurses [at Vios Fertility Institute] and they were great. If I had questions they would respond quickly and I always had when I needed to know in time for any treatments. They were always sensitive and helpful. There were no nurses who were rude or mean...The good thing is they will draw blood for my immunologist and let me take the vials with me to ship which is extremely convenient because most places won’t do that for you.
Age
43 - 44
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, 4 Egg Freezing, 4 Embryo Freezing
Diagnosis
Male Factor, Poor Egg Quality, Tubal Blockage, Immunological, Other
10
10
How was your experience with Roohi Jeelani at Vios Fertility Institute?
Dr. Jeelani is active on Instagram and shared her own story of infertility as well as educational information. She was available via cell every time I freaked out about something or had a question. She admits if she doesn’t have experience in crazy research I brought to her about hidden infection testing in Greece, and she supported me in my Mercier Therapy and Reproductive Immunology treatments. She explained the pros and cons of different protocols and why each might or might not work for me. She only did what I was comfortable with. She didn’t do my retrievals since the doctors are on a schedule but she did my transfer and she made it a beautiful experience and let me video it all. She is always speaking at events in the infertility community and she takes her patients to heart. She really cares.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Vios Fertility Institute?
If you want a doctor to listen to you and not laugh in your face when you bring up non traditional research or testing then she’s your doctor. She’s accessible when you have questions and she truly wants what’s best for you. She won’t give up on you if you’re older. She feels there might still be hope with my own eggs and didn’t jump to donor egg unless we have it a good try with mine. She’s a very smart doctor and very kind too.
During treatment, were you treated like a number or a human with Roohi Jeelani at Vios Fertility Institute?
She gave me her cell and was responsive. She spoke with hope, care, and truth. She worked with me and took my own research seriously, and never laughed at any strange research or testing I did.
Describe the protocols Roohi Jeelani used in your cycles at Vios Fertility Institute and their degree of success.
First retrieval we started with 300u follistim, 150u menopur with 10000HCG trigger. I was not at risk for OHSS. I got 12 eggs, 11 mature, 7 fertilized, 2 blasts. Both were PGS abnormal. Retrieval 2 we started with the same but upped follistim to 400u and added omnitrope .25u for 8 days. I was also on lovenox 40mg per my reproductive immunologist. We got 17 eggs, 12 mature, 8 fertilized, 5 blasts which we did not test. We transferred two and I got pregnant but miscarried at 8 weeks due to chromosomal abnormality. Retrieval 3 we started the same as 2, but added 225 menopure. Ended up with 12 eggs, 9 mature, 2 fertilized, 0 blasts. Retrieval 4 we started the same, upper menopure to 225 for a few days then went back down and upper follistim to 400. Got 12 eggs, 11 mature, 6 fertilized, 1 blast. We currently have 4 untested blasts frozen and 2 abnormal blasts frozen. Retrieval 5 will start with 400u follistim, 150 menopure, .25 omnitrope for the entire Stim cycle not just 8 days, and still lovenox. I responded worse as time went by but my first retrieval was age 42 and 4th was age 43. We talked about many protocols but she was always open to discussing them and how and why. My frozen transfer (FET) I mentioned earlier we used estrogen patches and pills orally and vaginally as well as PIO (progesterone in oil) injections, prometrium oral pills, and endometrin suppositories. My lining got to 11.64 for the transfer and it did get me pregnant but it ended due to 2 chromosome abnormalities (trisomy 18, monosomy 3).
Describe your experience with the nursing staff.
I had a few primary nurses and they were great. If I had questions they would respond quickly and I always had when I needed to know in time for any treatments. They were always sensitive and helpful. There were no nurses who were rude or mean.
Describe your experience with Vios Fertility Institute.
The lab was willing to do PICSI and Zymot for helping reduce sperm DNA fragmentation. The billing is weird. Sometimes I’ll owe a bill. Then a few weeks later I don’t owe that bill anymore. It is very hard to get an itemized bill for FSA or HSA purposes. They usually have to send emails to billing them maybe I’ll get a response in a few weeks if I follow up. Billing is always different every office of Vios I go to, but once I do talk to billing by phone they explain everything. But it’s hard to get things in writing. Just keep track of your appts, procedures, and which office (there are 4 in Chicagoland area I went to) so you will know what might be missing or wrong. They take BCBS PPO and HMO. Scheduling is pretty easy usually. I can usually get in by 7 or 745 to get to work by 830 or 9 for my monitoring. My saline ultrasound was painless. The ultrasound tech in Hoffman Estates has a notebook for patients to share inspiration and hope with each other. IVF procedures and surgeries are not done in Chicago suburbs or Wicker Park, only in West Loop.
Describe your experience with your monitoring appointments at Vios Fertility Institute.
Earliest appt was 6:45am and latest was about 8:30. I usually could get in at 7am or 7:30 to get to work by 8 or 8:30. They had a few offices in Chicagoland. I sometimes went to Glenview since it was near my work and other times I went to Hoffman Estates since it was near my house. Saline ultrasounds were usually around 11:30-1:30pm and if you were pregnant, those early ultrasounds were around 10:30am. If I realized I needed bloodwork and I didn’t have an Appt they could usually squeeze me in if I just walked in. But usually I had an appointment.
Describe the costs associated with your care under Roohi Jeelani at Vios Fertility Institute.
Insurance took about $8000 per retrieval and 2500 per transfer. Ultrasounds were $445 before insurance. PICSI was $800. Zymot was $350. Freezing embryos was $700. PGT including biopsy and freezing was $6700 but next round of PGT would’ve been $2200. Any additional PGT testing was that fee plus $350 per embryo over 6.
Describe Roohi Jeelani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
1 normal embryo recommended. 2 untested for my age of 42-43 was recommended.
What specific things went wrong at Vios Fertility Institute?
  • Lost results
  • Provided conflicting information
10
Doctor
Roohi Jeelani
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

2
2
Age
39
Treated
2019
Success with this Doc
?
Treatment
Diagnosis
Male Factor
2
2
[Dr. Kara Ehlers] was comfortable and relaxed in her chair as she spoke with us...I was not impressed that I had to go over my chart with her after I had took the time to fill it out online and again with the RN. Then we had to go thru the same stuff with her. It was a waste of time and felt like a time filler. I’d prefer the chart to be read the highlights to be touched on and let’s get to figuring out a plan...We do not have a [protocol] strategy at this time.
The lab order was not complete and there was a lot of miscommunication [at Vios Fertility Institute]...The price varies. We have already spent over $1000 for the consult my husbands bloodwork my bloodwork a ultrasound and a HSG...The office is nicely decorated and private. Then consultation room is very comfortable with plush chairs and sofas. Staff is nice when you are in the office visiting. A lot is discussed to bring a notebook and make sure to take notes. This will keep you on top of your care.
Age
39
Treated
2019
Success with this Doc
?
Race
Latino
Income
$50K - $99K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Male Factor
2
2
How was your experience with Kara Ehlers at Vios Fertility Institute?
Dr Kara Ehlers was very comfortable and demonstrated it in her posture during our consultation. I was not impressed that I had to go over my chart with her after I had took the time to fill it out online and again with the RN. Then we had to go thru the same stuff with her. It was a waste of time and felt like a time filler. I’d prefer the chart to be read the highlights to be touched on and let’s get to figuring out a plan.
What's one piece of advice would you give a prospective patient of Kara Ehlers at Vios Fertility Institute?
Make sure you bring a folder and write down notes. What is told to you in the consult might be be what the RN tells you.
During treatment, were you treated like a number or a human with Kara Ehlers at Vios Fertility Institute?
Dr Ehlers was comfortable and relaxed in her chair as she spoke with us
Describe the protocols Kara Ehlers used in your cycles at Vios Fertility Institute and their degree of success.
We do not have a strategy at this time.
Describe your experience with the nursing staff.
I was told more than once different pricing when checking out. Twice I paid at time of service and then received a bill. I’d ask for a lab order request and it was missing labs. The staff said my husband needed semen analysis and genetic testing but we are suing a donor. It always seemed like there was miscommunication and no one was reading my chart before responding to questions.
Describe your experience with Vios Fertility Institute.
The office is nicely decorated and private. Then consultation room is very comfortable with plush chairs and sofas. Staff is nice when you are in the office visiting. A lot is discussed to bring a notebook and make sure to take notes. This will keep you on top of your care.
Describe the costs associated with your care under Kara Ehlers at Vios Fertility Institute.
The price varies. We have already spent over $1000 for the consult my husbands bloodwork my bloodwork a ultrasound and a HSG. We are looking to spend close to $10000 depending on how quickly I become pregnant.
What specific things went wrong at Vios Fertility Institute?
  • Failed to order appropriate test
  • Provided conflicting information
2
Doctor
Kara Ehlers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Vios Fertility Institute
Milwaukee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
41
Treated
2019
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
8
8
Dr Beltsos is genuine, informative, willing to listen and answers all questions thoroughly. She took a more aggressive approach to my treatment given my age which I appreciated. Dr Beltsos came highly referred by two ex-patients - both successful in conceiving over the age of 40. The only draw back is her accessibility. I tend to see her nurse practitioner more for consults and discussions.
We mainly used the Wicker Park location [of Vios Fertility Inst]. It's bright and welcoming with parking in the back which is a nice bonus. The front desk was always friendly and know who I am when I walk in the door. The only times I had to wait long were Friday mornings and a few times for the doctor. The phlebotomist is wonderful and tries to be gentle given all of the blood draws. The ultrasound techs couldn't be nicer.
Age
41
Treated
2019
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
8
8
How was your experience with Angeline N. Beltsos at Vios Fertility Institute?
Dr Beltsos is genuine, informative, willing to listen and answers all questions thoroughly. She took a more aggressive approach to my treatment given my age which I appreciated. Dr Beltsos came highly referred by two ex-patients - both successful in conceiving over the age of 40. The only draw back is her accessibility. I tend to see her nurse practitioner more for consults and discussions.
What's one piece of advice would you give a prospective patient of Angeline N. Beltsos at Vios Fertility Institute?
Come prepared with your questions and concerns. She's up to date on the latest ART advancements and willing to work with you to find the right solution. Also know her presence is somewhat limited so you'll be working more directly with her nursing team.
During treatment, were you treated like a number or a human with Angeline N. Beltsos at Vios Fertility Institute?
The one-on-one attention I receive from the nurse practitioner, nurses, ultrasound techs and front desk is outstanding. Most of them know me by name and seem knowledgable about where I am in my treatment. When I do see Dr Beltsos in person, she is always very warm and attentive.
Describe the protocols Angeline N. Beltsos used in your cycles at Vios Fertility Institute and their degree of success.
I went through 2 IUI cycles with Letrozole. I've done 1 egg retrieval with a combination of Gonal F, Menopur, Omnitrope, Dexamethasone and Cetrotide. Assuming due to my age, she starts the doses high and then tapers off based on the ultrasound monitoring results. Out of 12 follicles, we got 7 eggs, 5 mature, 3 fertilized and made it to blastos. Currently awaiting PGS testing results.
Describe your experience with the nursing staff.
The nursing staff at Vios is amazing. They are understanding, helpful and willing to answer any questions - big or small. And I asked a lot of questions. The only challenge is sometimes my information was a bit disorganized. Certain documents were not found in the system when we had submitted them multiple times. Also, a few times I left messages and didn't get a response until the next day. However, if it was urgent, I always called back and got someone on the line.
Describe your experience with Vios Fertility Institute.
We mainly used the Wicker Park location. It's bright and welcoming with parking in the back which is a nice bonus. The front desk was always friendly and know who I am when I walk in the door. The only times I had to wait long were Friday mornings and a few times for the doctor. The phlebotomist is wonderful and tries to be gentle given all of the blood draws. The ultrasound techs couldn't be nicer.
Describe the costs associated with your care under Angeline N. Beltsos at Vios Fertility Institute.
My insurance covered a majority of the costs so I'm not sure about the details.
What specific things went wrong at Vios Fertility Institute?
  • Lost paperwork
  • Provided conflicting information
8
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
37
Treated
2019
Success with this Doc
?
Treatment
Diagnosis
Uterine Fibroids
10
9
Dr. Jeelani seems to really genuinely care about her patients and their experience. We haven't completed treatment yet but I've just felt like she's on our team the whole way through. She is patient and kind and has been through the IVF process herself. ... Dr. Jeelani has spent a ton of time with my husband and I to help ensure that all of our questions were answered and that we are comfortable with our plan.
We had a bad experience where I had a surgery scheduled for a fibroid removal and the office lost track of the scheduling of it somehow, so I was ready to go for a surgery and wasn't able to have it. That was really upsetting. ... The clinic [VIOS] has pretty convenient hours (appts start as early as 6:30 am) which I like because I can go in before work. The front desk staff sometimes isn't as friendly as I would like, but on the whole they are fine.
Age
37
Treated
2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Uterine Fibroids
10
9
How was your experience with Roohi Jeelani at Vios Fertility Institute?
Dr. Jeelani seems to really genuinely care about her patients and their experience. We haven't completed treatment yet but I've just felt like she's on our team the whole way through. She is patient and kind and has been through the IVF process herself. Her instagram account is incredible--tons of educational info and she has even live documented her on experiences with IVF. I feel really cared about by her and like a priority.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Vios Fertility Institute?
Take her up on her offers to reach out, even to her cell phone, if you really need to talk to her. It is a genuine offer.
During treatment, were you treated like a number or a human with Roohi Jeelani at Vios Fertility Institute?
Dr. Jeelani has spent a ton of time with my husband and I to help ensure that all of our questions were answered and that we are comfortable with our plan.
Describe the protocols Roohi Jeelani used in your cycles at Vios Fertility Institute and their degree of success.
We had a setback because of some fibroids so we delayed treatment and she did a surgery and removed a polyp. I'm now starting my first IVF retrieval cycle (on day two) so it's two soon to know the results.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Stephanie)
I have a primary nurse but have interacted with a lot of different nurses. They are all kind, thorough, and compassionate. I love the nurses at Vios.
Describe your experience with Vios Fertility Institute.
The clinic has pretty convenient hours (appts start as early as 6:30 am) which I like because I can go in before work. The front desk staff sometimes isn't as friendly as I would like, but on the whole they are fine. We had a bad experience where I had a surgery scheduled for a fibroid removal and the office lost track of the scheduling of it somehow, so I was ready to go for a surgery and wasn't able to have it. That was really upsetting. But Dr. Jeelani talked to me personally and rearranged some things to make it work for me and get us back on track. She even offered to come into the office and draw her blood for me herself after hours because of my travel schedule to make sure I was ready for the next cycle. I think the mistake with my surgery was probably just a fluke mistake and is not an overall area of concern for the clinic. I would recommend Vios highly to another patient.
Describe the costs associated with your care under Roohi Jeelani at Vios Fertility Institute.
BCBS has informed us IVF treatment is an eligible benefit under your plan, they state services should be covered at 80% leaving you with a 20% co-insurance and they show your deductible has not been satisfied for 2019, you have $194.98 remaining. Per BCBS, your plan confirm you have 4 Visits, Per-Calendar year. Vios is reimbursed approximately $8000 per IVF procedure, we expect your treatment to be covered at 80%, you will owe your 20% co-insurance. We estimate you will owe your remaining Out Of Pocket Max which is $1,119, apart from your unmet deductible balance of $194.98. I feel that will exhaust once medication is ordered and that is why I will not ask for a deposit. Once BCBS has processed your claims, you should receive an EOB (explanation of benefits), outlining what they covered and if you will be responsible for any additional amount above the deposit due to VIOS, an invoice will be sent to you for payment. Please be aware that embryo cryopreservation is a non-covered service by BCBS, the $1300 fee will be patient responsibility once services are completed. If you’re considering PGS (officially called PGT), an elective service not covered by BCBS, you will owe VIOS $4400 for the PGT related service. The fee covers the Biopsy of embryos, Lab management, shipping of cells and embryo cryopreservation. The Genetic lab will charge you separately for the actual PGT exam, they charge approximately $200 per embryo. If you complete PGT services with multiple IVF cycles, expect to owe VIOS $4400 per IVF round, the Genetic lab will continue to charge you a per embryo fee. Embryo Options handles all the annual storage billing for VIOS, they will send you a notification once you are reaching the year and will confirm the $600 storage charge is to be applied to the card on file. You can reach them at www.Embryooptions.com If PGT isn’t completed but embryo freezing takes place, the $1300 cryopreservation fee will still apply. We require a credit card authorization form on file and will charge the $1300 freezing fee once embryos are frozen, the form can filled out at time of service. The freezing fee will apply regardless of the number of embryos frozen or the length embryos remain frozen in storage. VIOS doesn’t charge an up front for annual storage, the fee will apply one year after initial freezing if embryos are still in storage at the time. Embryo annual storage is $600. The following services are elective and are at additional cost; sperm freezing = $500, annual storage is $500. Zymot (Sperm Processing) $400.
Describe Roohi Jeelani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
Given my situation, I know that one embryo will be her recommendation and it is what I want as well so there wasn't a lot of discussion.
What specific things went wrong at Vios Fertility Institute?
  • Lost appointments
10
Doctor
Roohi Jeelani
Communication
Trustworthiness
Explained risks
Frequency seen during appointments
9
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Roohi Jeelani at Vios Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
10
She [Dr. Amber Cooper] is always there for you and is rooting for you 100%...She has helped me immensely during this process...For IUI: femara for 5 days and then a trigger shot (ovidrel) 36 hours before IUI. IUI performed by a nurse...ERA came back receptive with at least 125 hours of progesterone. And a small small case of endometritis. Treated with doxycycline for 14 days...Vitamins: COq10 (600 mg), prenatal, vitamin d, super B complex, fish oil. Taking before next retrieval along with a low carb diet. Only took vitamin D and pre natal before 1st retrieval Doing another retrieval in October. Will add in PGS testing.
Amie [nurse at Vios Fertility Institute] is one of the best nurses I have ever had. She is very knowledgeable and makes sure you fully understand everything. Meredith is also one of my nurses and is the same. Also Karen, she primarily drew my blood and was always very gentle...Strengths: definitely being there for you. They are always rooting for you. Also their response time to when you ask a question is within the same day which is very important. Weakness: you may have to wait a bit for your appointment especially in the mornings because it is busy. But honestly to me that is a good sign because it means they are doing a good job. Just be prepared for them to be running a little bit behind. Not by much though. (Q121) which of the following did your treatment with the  include?
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Investment Banker
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Amber Cooper at Vios Fertility Institute?
She has helped me immensely during this process. We have been TTC for over 4 years and we’re referred last year. I would refer her to anyone. I know this will work and she really wants it to work for all of her patients.
What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?
Just know that she is a very busy doctor and that adjustments to your appointments may need to be made in case of emergencies
During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?
She is always there for you and is rooting for you 100%.
Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.
For IUI: femara for 5 days and then a trigger shot (ovidrel) 36 hours before IUI. IUI performed by a nurse. For IVF: gonal F and menopur for 5 days. Then add in cetrocide for 6 days. then trigger with Lupron Also took doxycycline to prevent infection. 14 eggs 11 mature 6 fertilized 3 expanded blastocysts For transfer: estrogen pills 3 times daily (twice orally and once vaginally) then PIO shots 5 days before transfer. Also medrol and doxycycline for 5 days. I did this twice. These transfers failed (more than likely abnormal embryo) ERA test: same as above besides the medrol. I also took baby aspirin. ERA came back receptive with at least 125 hours of progesterone. And a small small case of endometritis. Treated with doxycycline for 14 days. 3rd transfer: femara for 5 days along with estrogen 3 times a day (same as above) and dexa (once daily) Sorry cannot remember full name. Then 125 hours of progesterone in oil. Also took baby aspirin. Again more than likely abnormal embryo. Vitamins: COq10 (600 mg), prenatal, vitamin d, super B complex, fish oil. Taking before next retrieval along with a low carb diet. Only took vitamin D and pre natal before 1st retrieval Doing another retrieval in October. Will add in PGS testing.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Amie Lowe)
Amie is one of the best nurses I have ever had. She is very knowledgeable and makes sure you fully understand everything. Meredith is also one of my nurses and is the same. Also Karen, she primarily drew my blood and was always very gentle. The Nursing Staff at Vios in Swansea, IL and Missouri are all wonderful and make the experience a lot more easier.
Describe your experience with Vios Fertility Institute.
Strengths: definitely being there for you. They are always rooting for you. Also their response time to when you ask a question is within the same day which is very important. Weakness: you may have to wait a bit for your appointment especially in the mornings because it is busy. But honestly to me that is a good sign because it means they are doing a good job. Just be prepared for them to be running a little bit behind. Not by much though.
Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.
I work at a company that luckily enough covers IVF and IUI. I knew what I needed to pay up front. Mostly my deductible and co pays.
Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
N/A
10
Doctor
Amber Cooper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Amber Cooper at Vios Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31 - 34
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
6 IUI, IVF
Diagnosis
Recurrent Pregnancy Loss, PCOS, Unexplained
10
10
She always greeted us with a smile and treated us more like close friends instead of patients. She genuinely cared about our wellbeing through the whole process and let us know she was always our number one cheerleader ready with encouragement and information when needed...she will go above and beyond to find and use all current research to try to help you build a family!...We transferred two embryos at a time with each of our IVF procedures. All of our embryos were frozen at day 5 and tested genetically. We were finally able to bring home our beautiful baby girl with this approach and would do the same process again when we decide to have another child.
We visited two locations for the procedures and office visits. Vios Fertility in Swansea, IL is where all surgeries are held, and can hold office visits, provide ultrasounds and blood work. Dr. Cooper holds appointments at the Swansea location as well as the St Louis location within Mercy Hospital where I had a majority of my ultrasounds and bloodwork completed because of the location convenience to my home. The only downside about the St Louis location is there is not a patient restroom located within the office (as of June 2018) but for convenience, we liked the office overall. We did have to travel to the Swansea location for all retrieval’s and transfers, but we’d do it all again!
Age
31 - 34
Treated
2016 - 2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, IVF
Diagnosis
Recurrent Pregnancy Loss, PCOS, Unexplained
10
10
How was your experience with Amber Cooper at Vios Fertility Institute?
She always greeted us with a smile and treated us more like close friends instead of patients. She genuinely cared about our wellbeing through the whole process and let us know she was always our number one cheerleader ready with encouragement and information when needed.
What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?
Choose this doctor! She is not only the most well informed and intelligent doctor in her field, she will go above and beyond to find and use all current research to try to help you build a family!
During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?
We were always greeted by Dr Cooper with a warm smile, a caring hug, and a genuine concern for how we were doing, regardless of the point we were in a treatment. Seeing Dr Cooper felt more like visiting a friend than seeing a fertility specialist.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Amie Lowe)
They continually were supportive and welcoming each time we had to visit the clinic for any appointment. Whether it was a blood draw, ultrasound, retrieval or transfer, the information from each was always communicated with the utmost respect and willingness to explain any part of the process we had questions about. Having visited and had procedures at another fertility clinic in the past, the differences are night and day shining a positive light on VIOS Fertility and their amazing staff! Highly recommend these kind people to anyone and everyone we meet who asks for suggestions where to go to begin their fertility journey. I wish we would have started here!
Describe your experience with Vios Fertility Institute.
We visited two locations for the procedures and office visits. Vios Fertility in Swansea, IL is where all surgeries are held, and can hold office visits, provide ultrasounds and blood work. Dr. Cooper holds appointments at the Swansea location as well as the St Louis location within Mercy Hospital where I had a majority of my ultrasounds and bloodwork completed because of the location convenience to my home. The only downside about the St Louis location is there is not a patient restroom located within the office (as of June 2018) but for convenience, we liked the office overall. We did have to travel to the Swansea location for all retrieval’s and transfers, but we’d do it all again!
Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.
The transfers cost less than the retrieval surgeries, which were both out of pocket for us and not covered by insurance. Our office visits, bloodwork, and ultrasounds were covered in part by insurance. All medications were out of pocket, but the clinic directed us to a pharmacy that regularly fills prescriptions for fertility patients and worked with us on rebates and offers to get the lowest out of pocket costs possible.
Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
We transferred two embryos at a time with each of our IVF procedures. All of our embryos were frozen at day 5 and tested genetically. We were finally able to bring home our beautiful baby girl with this approach and would do the same process again when we decide to have another child.
10
Doctor
Amber Cooper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Ask a Question

Ask this reviewer a question about their experience with Amber Cooper at Vios Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Other
10
10
I chose to have a consult with Dr. Cooper based off reviews I had read on Fertility IQ after having a bad experience with my local RE. I never thought I could leave a fertility consult feeling so hopeful, and excited to continue my treatment with her. She explained everything thoroughly-our issues, possible treatment plans, etc. She never makes you feel like a number or a statistic. She takes the time to listen to you, and talks through your options with you. She is kind, empathetic, intelligent, and compassionate. I wish all doctors were like Dr. Cooper.
Vios is relatively new, and they're busy! But that doesn't take away from your care! It's rare to find a healthcare facility that runs on time. For morning monitoring appointments, they usually run on time. I can think of maybe 2 times they've ran late for me specifically,...A big strength for me is that they do everything at their Swansea location! I already travel over an hour to the office, so it was great that no more additional travel would be necessary.
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Race
Prefer not to answer
Income
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Other
10
10
How was your experience with Amber Cooper at Vios Fertility Institute?
I chose to have a consult with Dr. Cooper based off reviews I had read on Fertility IQ after having a bad experience with my local RE. I never thought I could leave a fertility consult feeling so hopeful, and excited to continue my treatment with her. She explained everything thoroughly-our issues, possible treatment plans, etc. She never makes you feel like a number or a statistic. She takes the time to listen to you, and talks through your options with you. She is kind, empathetic, intelligent, and compassionate. I wish all doctors were like Dr. Cooper.
What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?
Trust her!
During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?
Dr. Cooper and her RN Amie are fantastic. I have not once felt like a number, or just another patient in the office. They provide so much support, and I really feel that they are invested in me, and truly care about myself and my husband, and our outcome.
Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.
IVF round #1: Menopur & Follistim in the evening for the first 5 days or so, then added in Ganirellix (in the am). Dosing for the Menopur and Follistim were adjusted based on ultrasound and lab results. Triggered with Lupron. Successful egg retrieval. Started on Estridol after next cycle start to prep for transfer, but no PGS normal embryos. Rest of cycle cancelled. IVF round #2: Increased starting doses and medication schedule this time- Menopur in the am, and Follistim in the pm, for the first 5 days or so. Then added in Ganirellix (in the am). Again, dosing was adjusted based on ultrasound and labs. Triggered with Lupron. Successful egg retrieval. Currently waiting for blast rate & PGS results.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Amie)
Amie is the absolute best. She is so sweet and caring. She answers my messages and returns calls in a timely manner. Andrea is my IVF coordinator, and she's great too. She was my first contact when starting this journey, and made it so easy to understand. Honestly, all of the staff is wonderful. No complaints here!
Describe your experience with Vios Fertility Institute.
Vios is relatively new, and they're busy! But that doesn't take away from your care! It's rare to find a healthcare facility that runs on time. For morning monitoring appointments, they usually run on time. I can think of maybe 2 times they've ran late for me specifically, but I remind myself that maybe someone else's appointment isn't going so well, or maybe they just need a little longer to get the necessary information. A big strength for me is that they do everything at their Swansea location! I already travel over an hour to the office, so it was great that no more additional travel would be necessary.
Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.
After insurance (deductible NOT met), I paid roughly around $130 for the consult and a follow up appointment, $70 for labs that had to be sent out to another facility, $130 for SHG, and $1100 for MRI. When insurance open enrollment rolled around, I signed up for a second policy with a different insurance company because my primary insurance will not touch fertility treatments. When starting IVF, I met my deductible and out of pocket max with my first medication order (I think it was $6500), and since then have only had to pay for cryopreservation of embryos, which is $1200 and the genetic testing of embryos (cost to be determined due to petitioning insurance for coverage)
Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
For my specific case, she will only transfer 1 embryo to minimize risk of multiples.
10
Doctor
Amber Cooper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Amber Cooper at Vios Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
39 - 40
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
2 IUI, 1 Egg Freezing, IVF, Donor Sperm
Diagnosis
Other
10
10
There are many decisions I've had to make in this process (i.e. moving from IUI to IVF, PGS or no PGS, D&C vs Misoprostel, Single vs. Double Embryo Transfer, etc). For each decision, Dr. Jeelani patiently explained all the details and was willing to follow my lead when I had intuition to lean one way vs the other (i.e. number of embryos to transfer, Lupron or none for FET). I always felt like Dr. Jeelani was willing to pursue the treatment course that medically made sense AND was the right course for me specifically.
[The nurses at Vios Fertility Institute] Very compassionate, very accessible, very willing to communicate... Never felt like a 'cattle call'...lol, but I was in and out pretty quickly. The technicians always asked if I'd like to consult with a nurse before I left. I didn't often take them up, but appreciated the offer...The clinic overall is great. I LOVE their Mocktail Drug Mixing nights! Billing....was sort of a pain sometimes, but not because of the staff entirely. Part of it is just the way the cookie crumbles when trying to get insurance to pay for a chronic illness.
Age
39 - 40
Treated
2018 - 2019
Success with this Doc
Yes
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 Egg Freezing, IVF, Donor Sperm
Diagnosis
Other
10
10
How was your experience with Roohi Jeelani at Vios Fertility Institute?
Strengths: --Clear Communicator: As I've outlined before, I thought that Dr. Jeelani did an excellent job of helping me to understand the results of my baseline fertility tests, the processes of both the IUI, and IVF processes, and the decisions to be made around my miscarriage. Just in terms of being able to communicate complicated medical information to a layperson, I think Dr. Jeelani is exceptionally skilled. --Excellent Bedside Manner: Warm, compassionate, and appropriately optimistic and humorous. In every interaction I've had with her. --Very Transparent About Treatment Decisions and Willing to Pivot: Weaknesses: There are many decisions I've had to make in this process (i.e. moving from IUI to IVF, PGS or no PGS, D&C vs Misoprostel, Single vs. Double Embryo Transfer, etc). For each decision, Dr. Jeelani patiently explained all the details and was willing to follow my lead when I had intuition to lean one way vs the other (i.e. number of embryos to transfer, Lupron or none for FET). I always felt like Dr. Jeelani was willing to pursue the treatment course that medically made sense AND was the right course for me specifically. Weaknesses: --NONE: To the extent that one could be said to enjoy a process as expensive and emotionally arduous as fertility treatment, I have enjoyed being Dr. Jeelani's patient.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Vios Fertility Institute?
Don't be afraid to ask questions or indicate your preferences. Dr. Jeelani will listen and give you candid, clear information.
During treatment, were you treated like a number or a human with Roohi Jeelani at Vios Fertility Institute?
Dr. Jeelani was always well-updated on my case notes and there was a lot of continuity to our conversations even when they were 3 or weeks between the conversations. I didn't find myself having to repeat any details about my feelings or goals about the treatments. Dr. Jeelani also has a communication style that expertly blends combines personal warmth with professional clarity and directness. This means that I always know exactly what the relevant factors are in the decision at hand AND I always feel that Dr. Jeelani actually cares about the outcome. I especially appreciated this after I had my first miscarriage.
Describe the protocols Roohi Jeelani used in your cycles at Vios Fertility Institute and their degree of success.
We used Antagonist Protocol for the stimulation phase of my Freeze-all IVF cycle. We didn't discuss the why of antagonist vs agonist protocol, but here was my profile at the time: 38 y.o, unexplained infertility, history of fibroids (removed via myomectomy prior to beginning treatment**), AMH and FSH indicate relatively high ovarian reserve for age group. Dr. Jeelani explained that she wanted to do a freeze-all cycle with me because that would give her time to prep my uterine lining better for implantation without any complications from the ovarian stimulation. In her words, it was easier to work with one organ at a time. We froze five (5) day-5 AB blastocysts from that retrieval. We did the FET and acheived clinical pregnancy, but I miscarried at 8 weeks. That frozen cycle was also an elective-Single Embryo transfer. I hadn't PGS tested my embryos because of the cost---$5K and had strongly expressed to Dr. Jeelani that I did NOT want a multiple pregnancy so we were cautious. Medication List: For stimulation: We started with Menopur (150 IU), Gonal-F (300 IU), along with an antibiotic and a steroid for immuno suppression. I declined to take the steroid. We did Cetritide for the antagonist and HCG for the trigger shot. Don't remember the dosage. For FET: birth control and Lupron for suppression estrogen inserts and patches to fluff the lining progesterone shots, inserts, and oral pills to make the lining sticky **Dr. Jeelani also snipped some remaining scar tissue for me via hysteroscopy before I began treatment
Describe your experience with the nursing staff.
Very compassionate, very accessible, very willing to communicate. There sometimes wasn't a lot of continuity in terms of some of the details (i.e. pharmacy location or my insurance doesn't cover THAT birth control), but I never had an issue that wasn't fixed promptly and with aplomb.
Describe your experience with Vios Fertility Institute.
The clinic overall is great. I LOVE their Mocktail Drug Mixing nights! Billing....was sort of a pain sometimes, but not because of the staff entirely. Part of it is just the way the cookie crumbles when trying to get insurance to pay for a chronic illness.
Describe your experience with your monitoring appointments at Vios Fertility Institute.
I only scheduled my appointments for first thing in the morning and never had a problem. Never felt like a 'cattle call'...lol, but I was in and out pretty quickly. The technicians always asked if I'd like to consult with a nurse before I left. I didn't often take them up, but appreciated the offer.
Describe the costs associated with your care under Roohi Jeelani at Vios Fertility Institute.
My insurance covered a lot of my treatment including testing and labs and various monitoring fees, but here are a few highlights: IVF Meds: around $1200 for one cycle (insurance covered part) ICSI: $500 (insurance didn't cover because I used donor sperm) Assisted Hatching: $500/per hatch, if you are doing frozen be aware that they assist-hatch once before freezing and once after, so you pay $500 at freeze and $500 for each transfer if your insurance doesn't cover Anesthesia for Retrieval: don't remember cost but it was negligible FET Meds: about $400/cycle (insurance covered part)
Describe Roohi Jeelani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
Dr. Jeelani wanted to start with a single because of how I had responded to the stimulation and because of the lack of genetic testing. I agreed because I did not want a multiple pregnancy. Dr. Jeelani has advised me that the risk of multiple pregnancies greatly decreases with age, but it just isn't a chance that I'm willing to take. I'd rather spend the extra money to do single-embryo transfers.
10
Doctor
Roohi Jeelani
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Roohi Jeelani at Vios Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
Dr. Amber Cooper will sit with you and hold your hand before your retrievel . The way she looks at you that day is so incredibly compassionate. She has the biggest heart and love for every single patient . She wants this just as bad as we do ! She bends over backwards to make everything possible for us ! Even if I have to send her a message on Facebook about something she replies !!
VIOS makes me feel SO special and like I’m the ONLY patient they have had the entire day... Their strengths are definitely their hearts and being sooooo insanely positive and hopeful with us ! They pray with us and for us . Their financial team is incredible at explaining every single situation and costs to help us decide what we can afford to do... The nursing team at VIOS is sooooo wonderful at being on call when I had a question about a medication dosage
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
How was your experience with Amber Cooper at Vios Fertility Institute?
Dr. Amber Cooper will sit with you and hold your hand before your retrievel . The way she looks at you that day is so incredibly compassionate. She has the biggest heart and love for every single patient . She wants this just as bad as we do ! She bends over backwards to make everything possible for us ! Even if I have to send her a message on Facebook about something she replies !!
What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?
To know she does this because it is her dream to make dreams come true and no other reason ! She is the best their is ! Insanely knowledgeable!
During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?
VIOS makes me feel SO special and like I’m the ONLY patient they have had the entire day ! They take time to really sit down and explain , email and Dr. Cooper cries with you and celebrates with you ! I recommend everyone I know to them !
Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.
I don’t remember every detail of the 3 rounds of IVf I have done with Dr. Amber Cooper ... I know the first was antagonist, second was Lupron flare and third I’m not sure ? We added human growth into third . I am a great responder ! With DOR we are always very excited to get 3-7 mature eggs !
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Amie and Andrea)
The nursing team at VIOS is sooooo wonderful at being on call when I had a question about a medication dosage , or an email about any tiny thing they were quick to respond ! They know we are all having a hard time on this journey and their hearts are totally in it with us !
Describe your experience with Vios Fertility Institute.
Their strengths are definitely their hearts and being sooooo insanely positive and hopeful with us ! They pray with us and for us . Their financial team is incredible at explaining every single situation and costs to help us decide what we can afford to do ! Hands down this team is so incredible !!! Makes me feel like I’m a part of a huge family !
Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.
I know the monitoring and ultrasounds with retrievel was $12,250 each round . Medications outside of clinic we spent about $7,000 each round .
Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
Dr. Cooper explains the risks of transferring 2 but ultimately it is our decision and we chose to transfer 2 the one transfer we did . We had 4 other fertilized embryos that round . Now if we only had 2 we would have just transferred one fresh and one frozen .
10
Doctor
Amber Cooper
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Amber Cooper at Vios Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

7
5
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
7
5
I thought Dr Jeelani was a great doctor who was well versed in the medical literature and wanted us to know our odds of success with each treatment. I felt like she would work with me to help me understand my care and adjustment my treatment when I was concerned about the planned course. She always seemed rushed in our visits and I often felt like I gained more from talking to the nurses than to her, but I think that's just the reality of a lot of fertility clinics and I never felt like I got competing information from the nurses/doctor, just spent a lot of time being told the same thing by different people. ...
They've [Vios] lost paperwork I've given them a few times. ... Weakness: billing. As much as I love my care at Vios, I am concerning moving to a different clinic for additional transfers as I am routinely billed the wrong amount, rebilled for items already paid for, and will have billing codes for procedures I did not undergo. ... They have set appointment times, but do not follow them and overbook people. It is not uncommon during a week that they are IVF cycling to wait more than hour past your appointment slot.
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
7
5
How was your experience with Roohi Jeelani at Vios Fertility Institute?
In general, I thought Dr Jeelani was a great doctor who was well versed in the medical literature and wanted us to know our odds of success with each treatment. I felt like she would work with me to help me understand my care and adjustment my treatment when I was concerned about the planned course. She always seemed rushed in our visits and I often felt like I gained more from talking to the nurses than to her, but I think that's just the reality of a lot of fertility clinics and I never felt like I got competing information from the nurses/doctor, just spent a lot of time being told the same thing by different people.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Vios Fertility Institute?
Have your questions prepared and don't be afraid to ask if you are looking for something different than the standard course of care.
During treatment, were you treated like a number or a human with Roohi Jeelani at Vios Fertility Institute?
I always felt like my medical care would be tailored to my needs -- it wasn't uncommon for me to ask questions and have them make adjustments based on my goals and medical history. Most of the nurses and techs are really sweet and personable.
Describe the protocols Roohi Jeelani used in your cycles at Vios Fertility Institute and their degree of success.
For IUIs, we used letrozole, 5 mg. For egg retrieval, we did a low dose antagonist protocol without bcp prior. My dose changed midway, but we started at 75 FSH/ 75 Menopur. The goal was to get us enough eggs to be likely to get to transfer, but without putting me at risk for OHSS, as that was my primary concern. Initially, she had wanted to start me higher and do a freeze all cycle, but since I was hoping for a fresh transfer (which was ultimately cancelled), we reduced the dose. I ultimately produced 11 eggs (8 mature) which resulted in 4 frozen embryos, which should be enough for our family building goals.
Describe your experience with the nursing staff.
I loved most of the nursing staff. There was one nurse who I greatly disliked, and a few towards the end who were very young and inexperienced, but by and large the nurses were kind, knowledgeable and attentive. You regularly see nurses at every visit and they'll give you a provisional game plan until your next appointment. I appreciated having that regular opportunity to ask questions and prepare for what was next. When there were changes based on results/doctor's review, they always called to give you an update. They also were very compassionate.
Describe your experience with Vios Fertility Institute.
Strength: the medical team and the personalized level of care. Weakness: billing. As much as I love my care at Vios, I am concerning moving to a different clinic for additional transfers as I am routinely billed the wrong amount, rebilled for items already paid for, and will have billing codes for procedures I did not undergo. I've always been able to get it sorted out, but not without hours of phone calls and emails spanning several weeks. Their policy is that payment is due before an appointment, so I've been repeatedly asked to make a payment that I know I don't owe. This results in a detailed discussion about my bills in front of a crowded waiting room. I know from my experience there, I'm not the only one who has had this problem, as I've heard several other women refusing to pay a balance because they know they don't owe it. Additionally, there can be long wait times for appointments. They have set appointment times, but do not follow them and overbook people. It is not uncommon during a week that they are IVF cycling to wait more than hour past your appointment slot. They also have a policy to only allow OB ultrasounds from 10-noon, making it so partners are unable to be there for these appointments, which are some of the most important for couples to both be at. There is no flexibility in this, even when they are not busy.
Describe the costs associated with your care under Roohi Jeelani at Vios Fertility Institute.
My insurance largely covered my care. From looking at bills, they do charge more than the other clinics I had previously received care from. I know they charge $6,000 for PGS testing, which is why we ultimately didn't pursue it.
Describe Roohi Jeelani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
In early consultations, the doctor said that I could transfer 2 if I made a strong push but that they would greatly prefer a single embryo transfer with my medical history. I ultimately agreed with them, and as we moved towards transfer, there was no discussion of transferring more than 1. I was happy with that decision, but if someone was set on multiple transfers, they may have a harder time making that happen.
What specific things went wrong at Vios Fertility Institute?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
7
Doctor
Roohi Jeelani
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Roohi Jeelani at Vios Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

9
10
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
9
10
Dr. Beltsos set the tone from consultation by really making me feel like "we" were going to do everything we can to get me pregnant. She was very positive and optimistic about my outcome and straightforward which I truly appreciate. The only issues I had was no follow up from her or anyone else regarding sensitive matters and the timing. ... Overall she is an amazing Dr. I had no real medical problems under her care and she did everything needed to get me pregnant.
[Vios Fertility] Staff greeted us by our names when we walked in the office every time we came in. ... Consultation took 3 hours (45 mins of talking), transfer took 3 hours, one monitoring/lab appointment took an hour and a half. Most of the monitoring ranged from 10-45 min wait when I was the only body in the waiting room too. ...They [nurses] seemed over worked and rushed, this isn't a reflection of the quality of care.
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
9
10
How was your experience with Angeline N. Beltsos at Vios Fertility Institute?
Dr. Beltsos set the tone from consultation by really making me feel like "we" were going to do everything we can to get me pregnant. She was very positive and optimistic about my outcome and straightforward which I truly appreciate. The only issues I had was no follow up from her or anyone else regarding sensitive matters and the timing. I know a Dr. cannot control unexpected events from occurring during procedures however, leaving patients waiting an hour or an hour and a half is a bit much. Overall she is an amazing Dr. I had no real medical problems under her care and she did everything needed to get me pregnant.
What's one piece of advice would you give a prospective patient of Angeline N. Beltsos at Vios Fertility Institute?
She can talk rather fast so speak up if you need her to slow down or repeat anything
During treatment, were you treated like a number or a human with Angeline N. Beltsos at Vios Fertility Institute?
Staff greeted us by our names when we walked in the office every time we came in.
Describe the protocols Angeline N. Beltsos used in your cycles at Vios Fertility Institute and their degree of success.
I started an antagonist protocol after 5 weeks of birth control. My AMH was a bit high so they stimmed me for about 12 days and because I responded as expected to medications, there wasn't any real alterations to the protocol. They just added other medications. I was able to produce enough eggs to freeze for the following month's frozen embryo transfer and save the remaining 3 for future use.
Describe your experience with the nursing staff.
They seemed over worked and rushed, this isn't a reflection of the quality of care. They still managed to get questions answered and do nurse duties but very quickly if you remembered a question shortly after they were already busy.
Describe your experience with Vios Fertility Institute.
I'm not exactly sure who is at fault with scheduling but most of the appointments I made took a minimum of an hour. Consultation took 3 hours (45 mins of talking), transfer took 3 hours, one monitoring/lab appointment took an hour and a half. Most of the monitoring ranged from 10-45 min wait when I was the only body in the waiting room too. The receptionists seemed to be more compassionate and caring than the nurses were in my opinion. I didn't know all the nurses and can only name a handful of people because their exceptional professionalism stood out.
Describe the costs associated with your care under Angeline N. Beltsos at Vios Fertility Institute.
I have incredible coverage through insurance so a round about amount from beginning to end is about 4-600. Generally medications were covered and all treatment, the only thing we had to pay was copays.
Describe Angeline N. Beltsos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
She didn't recommend more than one unless the grade or quality wasn't super great but thankfully my husband and I make perfect embryos, we just have a hard time getting to that point. So, we only transferred one.
What specific things went wrong at Vios Fertility Institute?
  • Provided conflicting information
9
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Angeline N. Beltsos at Vios Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
27 - 28
Treated
2018 - 2019
Success with this Doc
?
Treatment
IVF
Diagnosis
Male Factor
10
10
Dr. Cooper was very professional from the beginning of our fertility journey, which began on September of 2018. ... She had a checklist of tests to run on me before deciding treatment to ensure that my reproductive system was working properly ... was one hundred percent satisfied with her diagnosis and suggested treatment plan. ... I was very happy and relieved to finally have a plan for pregnancy.
I was happy to hear that our specific clinic was the only place I would have to travel to throughout my fertility journey. They performed all IVF services at their [Vios Fertility Institute] Swansea location. Although they typically run 30-45 minutes behind schedule for office visits, once you are in the private room you have availability to snacks and refreshments. ... The nurses I worked with in person were always excellent. A nurse was also available via the patient portal and would respond very quickly to my questions.
Age
27 - 28
Treated
2018 - 2019
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Male Factor
10
10
How was your experience with Amber Cooper at Vios Fertility Institute?
I was one hundred percent satisfied with her diagnosis and suggested treatment plan. She was very positive and confident that we will conceive. The only downfall about the clinic is that because they are so popular, it often takes a few weeks to schedule an appointment.
What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?
Trust her recommendations.
During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?
Dr. Cooper was very professional from the beginning of our fertility journey, which began on September of 2018. The OB Clinic I was previously working with did not have the knowledge or resources that Vios Fertility could provide. I was very happy and relieved to finally have a plan for pregnancy. We are preparing to start our IVF Cycle at the end of February.
Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.
She had a checklist of tests to run on me before deciding treatment to ensure that my reproductive system was working properly, and my Fallopian tubes were not blocked. After running all of the baseline tests on me with no problems, she had my husband perform a sperm analysis, which is where the problem was found.
Describe your experience with the nursing staff.
Very knowledgeable and helpful. The nurses I worked with in person were always excellent. A nurse was also available via the patient portal and would respond very quickly to my questions.
Describe your experience with Vios Fertility Institute.
I was happy to hear that our specific clinic was the only place I would have to travel to throughout my fertility journey. They performed all IVF services at their Swansea location. Although they typically run 30-45 minutes behind schedule for office visits, once you are in the private room you have availability to snacks and refreshments. My advice would be to take the earliest available appointment in the mornings. If you are going in for bloodwork or ultrasound they are often right on time or early.
Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.
Our Healthscope insurance covered 80% of the cost. The IVF Cycle was fairly reasonable at $1800, the medications were fairly expensive $3,000.
Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
Since I do not have any fertility issues that we know of on the female side, she recommended single embryo transfer, though it was ultimately my decision.
10
Doctor
Amber Cooper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Swansea
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36 - 38
Treated
2017 - 2019
Success with this Doc
?
Treatment
4 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
10
Dr.Cooper seriously is amazing. She makes you feel like your her only patient. She is always thinking about your case and things we can try to improve results.... We did genetic blood work before starting the cycle. With the results of that it showed that I was a higher risk of miscarriage. Dr. Cooper put me on a triple progesterone protocol to help with that. She always adjust your meds based on you. She doesn’t just do a cookie cutter protocol for everyone.
The clinic [Vios Fertility] is very busy. In a rare occasion you might have a longer wait time. The care that they offer is well worth any wait. They offer snacks and drinks while you wait. The reception staff is very friendly and make you feel welcome.... We were out of pocket. Our IVF freeze all cycle was $14k. Our PGS testing was $5500.... Amie is absolutely amazing also. She definitely completes the dream team.
Age
36 - 38
Treated
2017 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
10
How was your experience with Amber Cooper at Vios Fertility Institute?
Dr.Cooper seriously is amazing. She makes you feel like your her only patient. She is always thinking about your case and things we can try to improve results. We had lost hope when we got to her office and when we left we had our hope back. She is very honest about your case, but delivers it with such compassion. We recently miscarried and she was there for us for every step.
What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?
Just schedule an appointment to meet her. I promise you will love her. I went to my initial meeting with a list of questions. She answered all but one of them before I could even ask them.
During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?
Dr. Cooper offers compassion that I did not receive at my last clinic. She is always thinking outside of the box on your case and always looks at you as an individual.
Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.
We did genetic blood work before starting the cycle. With the results of that it showed that I was a higher risk of miscarriage. Dr. Cooper put me on a triple progesterone protocol to help with that. She always adjust your meds based on you. She doesn’t just do a cookie cutter protocol for everyone.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Amie )
Amie is absolutely amazing also. She definitely completes the dream team. I can ask her anything and she never makes me feel like I’m asking a stupid question or wasting her time.
Describe your experience with Vios Fertility Institute.
The clinic is very busy. In a rare occasion you might have a longer wait time. The care that they offer is well worth any wait. They offer snacks and drinks while you wait. The reception staff is very friendly and make you feel welcome.
Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.
We were out of pocket. Our IVF freeze all cycle was $14k. Our PGS testing was $5500.
10
Doctor
Amber Cooper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Amber Cooper at Vios Fertility Institute.

10
9
Age
28 - 30
Treated
2017 - 2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Male Factor, PCOS, Uterine Fibroids
10
9
Dr. Cooper truly cares about her patients and their outcomes. She did absolutely everything possible to make sure we had success. When our first round of ivf resulted in miscarriage she was sympathetic and understanding. She told us to take all the time we needed before another round but was also willing to start treatment as soon as medically safe.... I was on triple progesterone protocol. Because we did not do a fresh transfer I never received the trigger shot. I know I took menopur and progesterone injectables.
The clinic [Vios Fertility Institute] has welcoming and friendly atmosphere. It feels “homey” and personalized. The clinic is extremely meticulous with their care. One downside is that we had some issues with billing that took a while to get resolved. Also, wait times to see the doctor were often long....Amie has a way of making me comfortable and relaxed during a cycle. She’s always there to help when I have questions. When we experienced a loss she was compassionate and caring.
Age
28 - 30
Treated
2017 - 2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Male Factor, PCOS, Uterine Fibroids
10
9
How was your experience with Amber Cooper at Vios Fertility Institute?
Dr. Cooper truly cares about her patients and their outcomes. She did absolutely everything possible to make sure we had success. When our first round of ivf resulted in miscarriage she was sympathetic and understanding. She told us to take all the time we needed before another round but was also willing to start treatment as soon as medically safe. When we were finally able to celebrate the pregnancy of our now son she celebrated with us and was there every step of the way. She personally went out of her way to make sure we were comfortable with all procedures and treatment. Dr. Cooper is not afraid to spend the time needed with patients, regardless of how long that is. Because of this, though, we often experienced long wait times to see her past our scheduled appointment. I can not recommend Dr. cooper more highly. Coming from someone who has seen many doctors in my life (infertility and otherwise), Dr. Cooper is truly top notch. She is fabulously talented, dedicated; and sincere.
What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?
Ask any questions you have. She will answer in a thourough manner that is easy to understand.
During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?
Dr. Cooper went out of her way to get to know me personally. She took the time to get detailed information on my history and current life. Not only did she care about the medical aspect of my life, but also my feelings, emotions, and personal life. She understood how difficult fertility treatments are and acted accordingly.
Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.
The time was such a blur, but I do remember I was on triple progesterone protocol. Because we did not do a fresh transfer I never received the trigger shot. I know I took menopur and progesterone injectables. I was on a round of steroids and antibiotics prior to transfer.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Amie Lowe )
Amie has a way of making me comfortable and relaxed during a cycle. She’s always there to help when I have questions. When we experienced a loss she was compassionate and caring. When we experienced a success she celebrated with us. Amie truly helped us grow our family.
Describe your experience with Vios Fertility Institute.
The clinic has welcoming and friendly atmosphere. It feels “homey” and personalized. The clinic is extremely meticulous with their care. One downside is that we had some issues with billing that took a while to get resolved. Also, wait times to see the doctor were often long.
Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.
Frozen embryo transfer was $4,000
Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
Dr. Cooper strongly suggested single embryo transfers. She ultimately left the decision up to us, but educated us on the risks of both. We ended up doing eSET both time.
10
Doctor
Amber Cooper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Amber Cooper at Vios Fertility Institute.

7
6
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IUI, Donor Sperm
Diagnosis
PCOS, Other
7
6
I would say Dr. Jeelani can be a sweet and soft spoken person. I was pleased with the fact that I did have a personal number on hand in case of an emergency. However, if you are looking for a very personable Dr. and someone who is genuinly compassionate about your process you wont get that. It's more of a business relationship and when you understand that up front you won't feel as dissapointed along the way.
It was impersonal each time we were there [at Vios Fertility Institute]...Each time we entered the clinic we did not feel very welcomed or compassion from the ladies behind the desk...We do understand that the Doctors are stretched thin due to having several patients to care for at once and we can't expect to interact with them 100% of the time. However, we felt the team of Nurses and desk staff did not always offer that genuine concern, consideration, and compassion during the process as we expected they should.
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
Yes
Race
Latino, Black or African-American, Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, Donor Sperm
Diagnosis
PCOS, Other
7
6
How was your experience with Roohi Jeelani at Vios Fertility Institute?
Dr. Jeelani is one of the newer doctor's at the clinic. Initially, during the initial consultation with her we felt it was rushed. Before meeting with the Doctor you and your spouse are required to fill out a long questionnaire containing important information needed for your meeting. I also provided the clinic with my Donors DNA expanded screening results to discuss with the Dr. during our consultation. The day of the consultation Dr. Jeelani did not seem prepared for our meeting. She did not have the electronic forms that were filled out prior to us meeting nor did she have the Donor results to discuss. She said it was not an issue and basically spent most of the time asking me and my wife all of the questions that we filled out via their portal. Dr. Jeelani was straight forward in our meeting. We felt she gave an explanation of things if questions were asked, however, if they were not, anything extra and important wasn't offered. It could be that most of our time was spent with her documenting all of our answers for their questionnaire that we had previously filled out. Being a New patient and not having much background or experience with Fertility Clinics we did not know the types of questions to ask and felt the conversation could have been guided a bit more by the Dr. When the process of my IUI began I was informed by Dr. Jeelani that I had PCOS. I was not aware of what PCOS actually was at the time and how it could affect my pregnancy. Dr. Jeelani never explained what it was in detail, nor did she make it seem it would be a problem throughout my process. Therefore, I trusted in that and did not see it as a major factor. It was recommended that I start my 1st process by taking Clomid, Ovidrel trigger shot right before insemination, and Endometrin after Insemination. I did have to go to my general doctor to get my bloodwork done and tested for sexual diseases and CMV. I was also advised of getting the same expanded DNA testing as my donor at the time. My spouse and I asked about tracking my ovulation and were told we could on our own, however, it wasn't necessary due to the way the timing worked with the fertility drugs. After my clomid I was told I'd be monitored and would be informed when it was a good time to take my trigger shot (Ovidrel). I decided to track my ovulation on my own before coming in for my schedueled monitoring due to hearing other women having had success doing so. The day of my schedueled monitoring Dr. Jeelani saw that a couple follicles were larger and possibly ready for ovulation. We also expressed to her that my Ovulation tracking mentioned I was peaking. Due to this she advised to take my trigger shot sooner than schedueled. We then schedueled my insemination for the day after I took my trigger shot. Thankfully I tracked my ovulation. The day of insemination we were not happy that Dr. Jeelani was not present and were not told about this until the day of. Luckily, we had a great Nurse. After the insemination and the long 2 week wait we did not hear from Dr. Jeelani in that time frame. I came in for bloodwork and did receive a call from Dr. Jeelani personally that same night letting me know that I was pregnant. After finding out I was pregnant Dr. Jeelani did provide her phone number and said I could reach out when needed. At one point I did begin to bleed and expressed this to be a concern. Dr. Jeelani mentioned as long as it wasn't excessive that it should not be a concern due to it stopping. In the end unfortunately we had a miscarriage due to the baby not having a heartbeat. During this process we did not meet with Dr. Jeelani until the nurses felt it wouldn't be a viable pregnancy. They told us to wait another week and the last week I met with another Dr. After this I did not hear from Dr. Jeelani again and only dealt with Dr. Beltsos. In my opinion as her patient I felt she could have been more involved and personable.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Vios Fertility Institute?
I would say Dr. Jeelani can be a sweet and soft spoken person. I was pleased with the fact that I did have a personal number on hand in case of an emergency. However, if you are looking for a very personable Dr. and someone who is genuinly compassionate about your process you wont get that. It's more of a business relationship and when you understand that up front you won't feel as dissapointed along the way. The end goal can still be obtained if you remain proactive with your process.
During treatment, were you treated like a number or a human with Roohi Jeelani at Vios Fertility Institute?
I can honestly say I have felt both at times. We've had positive and not so positive experiences with the staff and Dr. Jeelani that have resulted in us feeling this way. Initially, my wife and I had very high expectations and were super excited about going through our first IUI process ever with Vios Fertility. We feel that with such a sensitive and what should be an exciting (not stresssful) process that feeling human all of the time was unfortunately not what we felt. We do understand that the Doctors are stretched thin due to having several patients to care for at once and we can't expect to interact with them 100% of the time. However, we felt the team of Nurses and desk staff did not always offer that genuine concern, consideration, and compassion during the process as we expected they should. There were those few that were always a pleasure to see and communicate with when we dealt with them either via the portal or in person. They always smiled and greeted us by name or even if we didn't have an appointment with them that day they made it a point to stop and ask how everything was going in our process. That stood out to us and made us feel they genuinely cared about us and our process. Then there were others who were very serious and looked as if they weren't happy with being at work. One example is a particular nurse who performed my ultrasounds pretty regularly barely communicated with us during the ultrasounds. She would take photos and measurements without explaining anything to us. We would only receive a short explanation when we asked questions; very impersonable. In the initial phases, Vios could have explained the process to us more in detail and layed everything on the table to us in our initial New Patient Consultation with the Dr. It keeps the patient from guessing or searching for information on their own after the fact. As a new patient and being new to this entire process, we would have liked to know we would be working with a team of nurses and not just one particular Nurse/Dr., sticking to either giving us a call with results or posting them in the portal within the timeframe given and informed, and letting it be known that the doctor would not be the one we would see for most ultrasounds, etc. In our case, Dr. Jeelani was not there or did not perform our insemination process when we were told she would. We found out the day of insemination that a Nurse would be the one doing it (She turned out to be amazing). Before the insemination, I had surgery to have a polyp removed from my uterus. I was under the impression Dr. Jeelani would be present for this as well and found out day of surgery that she would not. The miscommunication and not having all of the proper information up front (before/after insemination fact or guideline sheets etc), not receiving timely updates after many bloodwork appts., receiving conflicting information via the portal on medications being prescribed/ordered, and having to ensure all prescriptions were being ordered and processed in a timely manner made this process very stressful. As anyone going through or having gone through this process knows it is very time sensitive. This is why I feel this is something that the Dr./Staff could've been on top of more. We feel if we weren't as Proactive in our own process with ensuring all the pieces fell into place, we probably would not have been as successful with our first IUI attempt. In regards to Dr. Jeelani alone, when we did speak with her she did have a very sweet demeanor about her. As a person, she showed compassion and seemed to want to be helpful. She even gave me her cell number and expressed if there were any concerns I could reach out to her. I did a few times which she responded to promptly. I could tell when meeting with her in person she seemed very busy, rushed, and on the go. At times this caused confusion in her responses. There were a couple of times she confused my case with others. For example the first day I met her she was convinced she had already met me and spoken to me on the phone, however, I explained that was not me and it was our first time meeting. Overall, the intent of wanting to be helpful was present. I just think maybe being busy with other cases she may have forgotten to communicate certain things to me or have information relayed via the staff and/or portal in a timely manner.
Describe the protocols Roohi Jeelani used in your cycles at Vios Fertility Institute and their degree of success.
I mentioned previously that I was diagnosed with PCOS throughout my process. I was personally advised of using fertility drugs throughout my IUI process. I did not decline and trusted my Dr. in this. I felt that anything that could help my chances of getting pregnant the first time I would take. My spouse and I were not covered by our insurance in addition to having to get donor sperm for this process. This played a major factor in our decision to use fertility drugs instead of attempting naturally due to us having to pay out of pocket. I was initially given Clomid which had its side affects and during the time I was pregnant, I had huge cysts on each ovary. It is believed the Clomid may have caused this. After the Clomid I took my Ovidrel shot when peaking to help release my egg (possibly eggs) within 24 hours. 24 hours later I had my insemination schedueled. After insemination I was told to immediately start taking Endometrin (Progesterone) twice a day to help ensure the embryo attached itself to my uterine wall. After finding out I was pregnant, I was informed my HTC was not increasing as quickly as it should. A week later my Thyroid was tested and found to be higher than normal. Due to this I was prescribed Thyroid medication for an overactive thyroid. I believe a week after I was told my Vitamin D levels were low and I should begin taking a 2000mg supplement of Vitamin D. After the 6th week, my Progesterone levels began to drop and my dosage for Endometrin went from 2 to 4 times a day. Then unfortunately I did not have a viable pregnancy. Throughout the pregnancy process I only met with Dr. Jeelani one time and saw more of Dr. Beltsos until the end.
Describe your experience with the nursing staff.
The nursing staff at Vios was not very informative. I did receive a lot of conflicting information throughout my process at the clinic via the portal and in person. I would be promised to be called with results from my bloodwork that was done in house and would not receive them until I followed up. When I did receive my results usually the next day it would be posted to the portal. I would receive a brief description of my results but nothing further. There were times where I would not receive an explanation on my levels and would only see my HTC and other numbers posted. Some of the nurses went out of thier way to congratulate us when finding out I was pregnant, while others were very impersonable about the process. Same as when finding out I would not have a viable pregnancy. Emily was one of the nurses that we appreciated the most due to being consistent and caring during our process. She made us feel as if it wasn't only about business and we were more than just a number. We could tell she genuinely loved her job and cared for patients. Overall, you are not consistently seeing one Nurse. I found myself having to explain things to different Nurses due to them not being familiar with me as a patient and my process. This aspect of the clinic felt impersonable.
Describe your experience with Vios Fertility Institute.
The clinic is like any other Doctor's office clinic. Initially I thought there would be a difference between a Fertility Clinic and a regular Doctors office clinic, however, there is no major difference. Each time we entered the clinic we did not feel very welcomed or compassion from the ladies behind the desk. It was impersonal each time we were there. One of the members even made an inappropriate comment to my spouse which we reported to the main Dr. of the clinic.
Describe the costs associated with your care under Roohi Jeelani at Vios Fertility Institute.
My overall IUI process was $1200 out of pocket due to my insurance not covering it. The $1200 did not include any fertility drugs. Luckily, our insurance helped cover a majkr portion of the medication.
Describe Roohi Jeelani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
This does not apply to my case and was not discussed with Dr. Jeelani.
What specific things went wrong at Vios Fertility Institute?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
7
Doctor
Roohi Jeelani
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Roohi Jeelani at Vios Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
8
Age
34
Treated
2018
Success with this Doc
?
Treatment
1 Embryo Freezing, Surrogacy
Diagnosis
Other
10
8
Dr Rhee is very sweet and listens to all of my needs, worries, and questions.... She is very knowledgeable. She had answers to all of my questions. I had a health scare after having my last son which resulted in an emergency partial hysterectomy. I am now more aware of risks and want to know all of the what if’s. Dr. Rhee was very compassionate to my situation which made me feel like I wasn’t just a number... I started by taking estradiol until my levels
They [Vios Fertility Institute] are very friendly. Their schedule is sort of difficult to get on. So book in advance. You will have daily appointments at part of the monitoring process. They have snacks and coffee in the office which is nice when you are on the run.... My husbands fda test orders were supposed to have been sent to the lab electronically. When he got there they didn’t have his orders. Finally they figured it out, but then the lab was closed. The lab he was at didn’t have an updated operating system
Age
34
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Embryo Freezing, Surrogacy
Diagnosis
Other
10
8
How was your experience with Julie Rhee at Vios Fertility Institute?
She is very knowledgeable. She had answers to all of my questions. I had a health scare after having my last son which resulted in an emergency partial hysterectomy. I am now more aware of risks and want to know all of the what if’s. Dr. Rhee was very compassionate to my situation which made me feel like I wasn’t just a number. She is also very sweet. She made me feel very comfortable to ask her anything.
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
Make a consultation with her because you love her.
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
Dr Rhee is very sweet and listens to all of my needs, worries, and questions.
Describe the protocols Julie Rhee used in your cycles at Vios Fertility Institute and their degree of success.
I started by taking estradiol until my levels were ready to start injections. I started with nightly injections of 150 units of menopur and 225 units of follistim. I had several visits to have my bloodwork monitored and to have an internal ultrasound done of my ovaries. After a few days I added a ganarelix injection in the morning. I did this routine for 11 days. On day 12 I did a trigger shot of novarrel 10000 units, 450 units of follistim, and I started a z-pack. Then 2 days later (36 hours) I had my egg retrieval done. This resulted in 11 follicles retrieved. Of the 11, 8 were mature and 7 fertilized. We have a few more days to know how many made it to day 5 blastocysts.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Meghan jones)
I communicated with Meghan several times through email. I feel like she was not on top of things. There were instances were orders were not received. I also feel like she just gave me a list of things that needed to get done before the egg retrieval, but they were not patient specific to me in the time that they needed to be completed. For example we are using a gestational carrier, but only if we end up with girl embryos. She had us to do all of the testing months ago which will most likely have to be done again before transfer. However, the nurses in the office are amazing. They are super friendly and helpful. They gave me confidence in all the injections I gave and they let me know that someone is always on call if I had any questions.
Describe your experience with Vios Fertility Institute.
They are very friendly. Their schedule is sort of difficult to get on. So book in advance. You will have daily appointments at part of the monitoring process. They have snacks and coffee in the office which is nice when you are on the run. They have an office in St. Louis and one in Swansea Illinois.
Describe the costs associated with your care under Julie Rhee at Vios Fertility Institute.
Retrieval 8,600 Transfer 3,500 Meds just for retrieval 5,000 Consult 300 Fda costs 500 per person involved Pgs close to 9000 Psych eval for my husband and I and carrier and husband a little over 2000
What specific things went wrong at Vios Fertility Institute?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
8
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Julie Rhee at Vios Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
32
Treated
2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Unexplained
10
9
Dr. Rhee was very thorough. In work up she tested for things that my previous fertility clinic didn’t even mention and ended up discovering a few small factors that could be contributing to my infertility. She did regular retesting to make sure the treatment for those was working. She also had a much more involved IUI protocol than previous doctor which made me feel like everything was being done to ensure the highest chance of success. While I don’t see her at every visit, when she sees me in the clinic she recognizes me and makes me feel like i matter as a person.
[Vios Fertility Institute's] Strengths: thorough from front desk to insurance coordinator and nurses and doctors. Office is honey and comfortable. It takes the edge off. Weaknesses: there have been a couple of communication issues that caused problems during our work up. Dr. Rhee addressed those with me personally and it was fine but I’ve found I need to be diligent about communicating my issues and expectations clearly.
Age
32
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Unexplained
10
9
How was your experience with Julie Rhee at Vios Fertility Institute?
Dr. Rhee was very thorough. In work up she tested for things that my previous fertility clinic didn’t even mention and ended up discovering a few small factors that could be contributing to my infertility. She did regular retesting to make sure the treatment for those was working. She also had a much more involved IUI protocol than previous doctor which made me feel like everything was being done to ensure the highest chance of success. While I don’t see her at every visit, when she sees me in the clinic she recognizes me and makes me feel like i matter as a person.
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
Be prepared for a thorough investigation of your health / work up. Also, Dr. Rhee is very professional and straight forward so expect honest, blunt information in your consultations with her.
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
Dr. Rhee took ample amount of time during our consultation to go over her professional opinion in detail and answer all of our questions and concerns. I felt like her assessment and treatment plan for us was based on our personal history and not ‘this is just what we do’
Describe the protocols Julie Rhee used in your cycles at Vios Fertility Institute and their degree of success.
We have only done 1 IUI. CD 3 baseline with labs and ultrasound. CD 3-5, letrozole 5mg. CD 10 monitoring with labs and ultrasound. Based on my labs and ultrasound, I was informed to trigger on the evening of CD 10 and come in for IUI on CD 12. No post-IUI progesterone due to previous issues with this. Will do an in office pg test 2 weeks after IUI
Describe your experience with the nursing staff.
There are several nurses I interact with. They are all very caring and have always worked to find the answers to my questions or address my concerns. A nurse did the actual IUI procedure and she seemed very knowledgeable and competent and I felt confident in the procedure. She stayed as long as she needed to afterwards to answer all of my questions.
Describe your experience with Vios Fertility Institute.
Strengths: thorough from front desk to insurance coordinator and nurses and doctors. Office is honey and comfortable. It takes the edge off. Weaknesses: there have been a couple of communication issues that caused problems during our work up. Dr. Rhee addressed those with me personally and it was fine but I’ve found I need to be diligent about communicating my issues and expectations clearly.
Describe the costs associated with your care under Julie Rhee at Vios Fertility Institute.
IUI 1200 diagnostics all covered by insurance so not sure. Genetic carrier screening $99 self pay if insurance doesn’t cover.
What specific things went wrong at Vios Fertility Institute?
  • Lost paperwork
  • Lost appointments
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
29
Treated
2018
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Other, Unexplained
9
9
Dr. Rhee was knowledgeable, but concise...after conceiving and determining our pregnancy was healthy, she did seem genuinely happy for us. However, due to having a limited number of interactions actually with her, it is hard to go much further in depth than that...We were lucky to have success with only 1 IUI cycle! I had a total of 2 transvaginal ultrasounds and baseline bloodwork prior to IUI to determine when follicles and hormones were ready. I was on femara for 5 days and took a trigger shot to trigger ovulation when my follicles were at the size that the doctor desired - 36 hours prior to IUI.
The strengths of this clinic [Vios Fertility Institute] is after your initial appointment, you can make other appointments very quickly. We decided we were going to do IUI and got in just a few days later to start treatment toward it. There was no "you have to wait until next cycle because we do not have any open appointments". However, possibly due to this, appointments were rarely on time. On 3 occasions, we waited more than an hour for our appointment, but most frequently they ran about 20-30 minutes behind. There were occasionally appointments that were right on time, but this was more of a rarity.
Age
29
Treated
2018
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Other, Unexplained
9
9
How was your experience with Julie Rhee at Vios Fertility Institute?
Dr. Rhee was knowledgeable, but concise. Before leaving Vios, after conceiving and determining our pregnancy was healthy, she did seem genuinely happy for us. However, due to having a limited number of interactions actually with her, it is hard to go much further in depth than that.
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
That you will have many more interactions with the nurses and other staff than with Dr. Rhee.
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
At times, the office would be extremely busy, which led to moments of feeling like a number. However, when not busy, I felt I was treated like a human.
Describe the protocols Julie Rhee used in your cycles at Vios Fertility Institute and their degree of success.
We were lucky to have success with only 1 IUI cycle! I had a total of 2 transvaginal ultrasounds and baseline bloodwork prior to IUI to determine when follicles and hormones were ready. I was on femara for 5 days and took a trigger shot to trigger ovulation when my follicles were at the size that the doctor desired - 36 hours prior to IUI.
Describe your experience with the nursing staff.
I came into contact with the nursing staff most often. They were definitely caring and encouraging along the way - whether that be in person, over the phone, or via portal messages. When my insurance gave me trouble with a prescription, they took steps to make sure it was approved and/or changed the medication brand, which saved me an incredible amount of money on prescriptions.
Describe your experience with Vios Fertility Institute.
The strengths of this clinic is after your initial appointment, you can make other appointments very quickly. We decided we were going to do IUI and got in just a few days later to start treatment toward it. There was no "you have to wait until next cycle because we do not have any open appointments". However, possibly due to this, appointments were rarely on time. On 3 occasions, we waited more than an hour for our appointment, but most frequently they ran about 20-30 minutes behind. There were occasionally appointments that were right on time, but this was more of a rarity.
Describe the costs associated with your care under Julie Rhee at Vios Fertility Institute.
For all the testing, we paid about $1,200 with insurance coverage, including copays. For IUI, we paid $1200, which included all testing, IUI, and pregnancy check, but did not include prescriptions. All prescriptions prior to pregnancy cost about $250, with some being covered by insurance and others not being covered.
9
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
10
10
My husband and I felt like we were Dr. Rhee’s only patient...treated us with patience, kindness, and humor...She took her time checking in with my husband and I and explaining everything to us. She never seemed rushed nor did we ever feel rushed. When treatments had to be changed mid-course she was compassionate and honest with us... We also gentic tested both my husband and myself. For IVF we did the normal monitoring (ultrasounds/bloodwork). Our fresh transfer resulted in a chemical pregnancy. To prepare for our frozen transfer we did a hydrosaline sonohystogram a few weeks before transfer. We transferred 2 embryos and are expecting twin girls in September.
staff, especially our nurse Meredith, treated us with patience, kindness, and humor. They always remembered every detail of every conversation we had and were quick with responding to all emails and questions. We can’t say enough good things about the Vios Team!...office is warm and comforting. The whole staff always greeted you with a smile and made you feel at ease. It’s like one big family. Both the St. Louis and Swansea office were lovely. The only weakness is it’s hard to get a hold of someone directly. You almost always have to leave a message but that isn’t really a big deal because they are so quick to get back to you.
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Julie Rhee at Vios Fertility Institute?
Dr. Rhee was amazing. She took her time checking in with my husband and I and explaining everything to us. She never seemed rushed nor did we ever feel rushed. When treatments had to be changed mid-course she was compassionate and honest with us. I highly recommend Dr. Rhee!
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
You will be very happy with Dr. Rhee. She is compassionate and honest so don’t hesitate to ask questions (all of them)!
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
My husband and I felt like we were Dr. Rhee’s only patient. She and her staff, especially our nurse Meredith, treated us with patience, kindness, and humor. They always remembered every detail of every conversation we had and were quick with responding to all emails and questions. We can’t say enough good things about the Vios Team!
Describe the protocols Julie Rhee used in your cycles at Vios Fertility Institute and their degree of success.
For IVF and our fresh transfer we started with ultrasounds and blood work. We also gentic tested both my husband and myself. For IVF we did the normal monitoring (ultrasounds/bloodwork). Our fresh transfer resulted in a chemical pregnancy. To prepare for our frozen transfer we did a hydrosaline sonohystogram a few weeks before transfer. We transferred 2 embryos and are expecting twin girls in September.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Meredith )
I can’t sing Meredith’s praises enough! She was reliable and quick to respond to all emails and phone calls. Meredith made me feel so comfortable and trusting of the process. Meredith is amazing!
Describe your experience with Vios Fertility Institute.
The Vios office is warm and comforting. The whole staff always greeted you with a smile and made you feel at ease. It’s like one big family. Both the St. Louis and Swansea office were lovely. The only weakness is it’s hard to get a hold of someone directly. You almost always have to leave a message but that isn’t really a big deal because they are so quick to get back to you.
Describe the costs associated with your care under Julie Rhee at Vios Fertility Institute.
We are very lucky and our insurance covered a big chunk of our treatment. I can’t remember the specifics but my best guess would be $3000
Describe Julie Rhee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
I would say Dr. Rhee prefers to transfer one embryo but was very open to us transferring two. She was honest about the risks of twin (multiples) pregnancy.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Julie Rhee at Vios Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
?
Treatment
6 IVF, Surrogacy
Diagnosis
Unexplained
10
10
I highly recommend Dr. Beltos. She's super smart, aggressive and incredibly caring! She's a trailblazer in what she'll try and is super up to speed on the latest research.... After 10 transfers with a gestational carrier, and 6 retrievals done by me and a late miscarriage at 16 weeks, I was emotionally exhausted. Dr. Beltsos and team, not only listened to me but were aggressive in treatment and really truly cared about me along the way.
Vios is new and growing rapidly...The office space is really nice and definitely has a calming vibe...My favorite part was that you could meet with the nurses right after labs in a consult room to discuss results and next steps.... I've never felt more taken care of by Dr. Beltsos and staff. They go the extra mile for you, and truly make you feel like you are a part of the team. They are extremely open to your thoughts and opinions
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
6 IVF, Surrogacy
Diagnosis
Unexplained
10
10
How was your experience with Angeline N. Beltsos at Vios Fertility Institute?
I came do Vios at a very vulnerable time in my fertility journey. After 10 transfers with a gestational carrier, and 6 retrievals done by me and a late miscarriage at 16 weeks, I was emotionally exhausted. Dr. Beltsos and team, not only listened to me but were aggressive in treatment and really truly cared about me along the way.
What's one piece of advice would you give a prospective patient of Angeline N. Beltsos at Vios Fertility Institute?
I highly recommend Dr. Beltos. She's super smart, aggressive and incredibly caring! She's a trailblazer in what she'll try and is super up to speed on the latest research. I tell everyone I talk to in the fertility world to come prepared with questions and she's no different. She will never rush you, the only downside to that is sometimes you have to wait a bit at her office or for phone consults, but I'd rather that, than feel rushed in the critical time you have with the doctor.
During treatment, were you treated like a number or a human with Angeline N. Beltsos at Vios Fertility Institute?
After being a fertility patient for over 6 years (2 years with our first, 4 years trying to conceive a 2nd child), I've never felt more taken care of by Dr. Beltsos and staff. They go the extra mile for you, and truly make you feel like you are a part of the team. They are extremely open to your thoughts and opinions ( I know a lot after being a patient for so long!), and really do care for their patients like no other fertility clinic I've seen.
Describe the protocols Angeline N. Beltsos used in your cycles at Vios Fertility Institute and their degree of success.
IVF: my last 4 cycles have been a bit all over the place so Dr. Beltsos wanted to get really aggressive as she knew my emotional and financial resources to keep going were growing thin. Meds: Primed with estrogen patches and pills, and testerone Lupron for 2 weeks before stimming Follistim (started with a very high dose, 750 for 2 days)...then it went down to 250/150 for the remainder menopur was mixed in half way through gainerelex triggered with ovidrel
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Fran Black)
Fran was amazing! After working with many, many nurses over the years, Fran went so far above and beyond. I knew all along she wanted this to work for us, and I never felt like she was on a workday schedule where I couldn't get her after 5p or on weekends. She was amazing!!!
Describe your experience with Vios Fertility Institute.
Vios is new and growing rapidly. There aren't a ton of locations and the NS office (in Glenview) is only open a few days a week. With that said, I traveled down to wicker park and it wasn't a big deal. The office space is really nice and definitely has a calming vibe to it which is nice when you are getting poked all the time. :) My favorite part was that you could meet with the nurses right after labs in a consult room to discuss results and next steps. Such a nice change of pace from having to wait all day to hear from your nurse!
Describe the costs associated with your care under Angeline N. Beltsos at Vios Fertility Institute.
IVF was around $15,000 but that included some costs for screening our surrogate.
Describe Angeline N. Beltsos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
we only had 1 normal after pgs to transfer so we went with 1
What specific things went wrong at Vios Fertility Institute?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
10
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
27
Treated
2018
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Unexplained
10
9
When seeking out a Fertility Specialist I was looking for a young, knowledgeable, and kind doctor. Julie Rhee is just that. She is positive, but also upfront with her findings and opinions. I feel as though she asks an appropriate amount of questions and is an active listener when I am speaking to her.... Dr. Rhee put me on Letrozole days 3-7 of my cycle to get my follicles to mature. On day 10 of my cycle I went back in to get bloodwork and to have a saline ultrasound. This was to check my uterus for polyps/fibroids/abnormalities
I know it is impossible for every nurse/coordinator/tech to know the up-to-date details about my care. I had to correct the receptionist [at Vios Fertility Institute] about an appointment date. It wasn't a huge deal, but I feel like it's not something that should happen as certain dates/cycle days are crucial for fertility treatment.... Strengths: Friendly, knowledgeable, compassionate, clean office space, easy to locate Weaknesses: could work on organization/communication
Age
27
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Unexplained
10
9
How was your experience with Julie Rhee at Vios Fertility Institute?
When seeking out a Fertility Specialist I was looking for a young, knowledgeable, and kind doctor. Julie Rhee is just that. She is positive, but also upfront with her findings and opinions. I feel as though she asks an appropriate amount of questions and is an active listener when I am speaking to her.
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
I was able to have A LOT of testing done with my gynecologist before seeing Dr. Rhee. Like Ultrasound, bloodwork, an HSG, and my husband had a semen analysis. Having all of this testing completed before seeing Julie Rhee was so beneficial for us. She was able to look at our results and we had a plan of action whenever I left my very first appointment with her.
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
All of the staff at Vios-STL is very friendly and welcoming.
Describe the protocols Julie Rhee used in your cycles at Vios Fertility Institute and their degree of success.
On day 3 of my cycle, I had bloodwork and my baseline ultrasound (follicles and lining looked as they should on day 3) . Dr. Rhee put me on Letrozole days 3-7 of my cycle to get my follicles to mature. On day 10 of my cycle I went back in to get bloodwork and to have a saline ultrasound. This was to check my uterus for polyps/fibroids/abnormalities. (It all came back perfect!) On cycle day 11 my husband gave me an Ovidrel shot in my stomach and on day 13 the IUI was done in office. Right now (3/5/18) I am in my tww following the IUI.
Describe your experience with the nursing staff.
The nurses are knowledgeable. I feel like there could be a bit more organization within the office.
Describe your experience with Vios Fertility Institute.
Strengths: Friendly, knowledgeable, compassionate, clean office space, easy to locate Weaknesses: could work on organization/communication With that being said though I would without a doubt refer a friend to this clinic
Describe the costs associated with your care under Julie Rhee at Vios Fertility Institute.
My consultation appointment was $300. My initial bloodwork/US are still pending with insurance. But for the IUI, it was $1200 out of pocket, as our insurance pays $0. The Ovidrel shot was around $120.
What specific things went wrong at Vios Fertility Institute?
  • Provided conflicting information
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

9
8
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
9
8
[Dr. Cooper is] probably going to be late a lot, but you can trust her and she won’t take advantage of you. She’s honest, very intelligent and very compassionate... My estrogen levels spiked too high so I was advised to freeze the embryos instead of doing a fresh cycle. Then my next three cycles we tried to thicken my uterus using estrogen pills and viagra and nothing worked to thicken it. Finally four months after retrieval, we got to the thickness level dr Cooper was advising by using injectables for ovarian stimulation and my body’s own estrogen. We then did our transfer of one embryo (she let us choose between transferring one or two) and it was successful. I’m currently 13 weeks pregnant and seeing an OB now.
We still have not received many of our bills and the billing coordinator [at Vios Feritlity Institute] has not been easy to communicate with. I was often able to do blood work or ultrasounds early in the morning before I went to work which was really helpful. The front desk person was always kind, but she was new and sometimes confused about when I needed to have a copay. It’s a small clinic location that I went to, which was nice because it felt more personal. They started a patient portal toward the end of my treatment which was helpful.
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
9
8
How was your experience with Amber Cooper at Vios Fertility Institute?
Dr Cooper was the single reason I kept going to Vios Fertility. She truly seemed like she cared and I completely trusted her with my care. She never rushed me out of an appointment, listened to all my concerns, answered all of my questions, and helped me to feel as comfortable as possible. She wasn’t always on time, but I was ok with that because I knew when I had her time that it was solely devoted to myself and my husband and our treatment.
What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?
She’s probably going to be late a lot, but you can trust her and she won’t take advantage of you. She’s honest, very intelligent and very compassionate.
During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?
I went to other doctors before Dr. Cooper and felt very much like I was just another number. Dr. Cooper really listened to us, remembered details even about our personal lives not related to infertility, and gave us hugs and encouragement throughout the process. She answered my emails personally and she called me herself whenever things were not going well, as well as to tell me about the success of my first embryo.
Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.
We tried IUI first and it was not successful. We had done medicated cycles prior to ever seeing her. When IUI failed, we had issues with insurance. Insurance would not cover any other IUI cycles so we decided to do IVF. I did a lot of different injectables before my egg retrieval in August. I had 17 eggs retrieved, of which 11 were the right maturity. We did ICSI and all 11 fertilized. We had 3 make it to stage 5 blastocysts. My estrogen levels spiked too high so I was advised to freeze the embryos instead of doing a fresh cycle. Then my next three cycles we tried to thicken my uterus using estrogen pills and viagra and nothing worked to thicken it. Finally four months after retrieval, we got to the thickness level dr Cooper was advising by using injectables for ovarian stimulation and my body’s own estrogen. We then did our transfer of one embryo (she let us choose between transferring one or two) and it was successful. I’m currently 13 weeks pregnant and seeing an OB now.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Amie)
Our main nurse, Amie, seemed to be a newer nurse. She was young and her professionalism and sense of empathy came across as lacking in comparison to our doctor. The other nurses and ultrasound techs were all much more professional and nice. Amie did not show much enthusiasm when telling me we had two more embryos, did not teach me about medication injections until I requested it, and was chewing gum during my first IUI. She did always answer my emails but often did not seem very concerned about anything I was concerned about.
Describe your experience with Vios Fertility Institute.
Billing was really difficult to navigate. We still have not received many of our bills and the billing coordinator has not been easy to communicate with. I was often able to do blood work or ultrasounds early in the morning before I went to work which was really helpful. The front desk person was always kind, but she was new and sometimes confused about when I needed to have a copay. It’s a small clinic location that I went to, which was nice because it felt more personal. They started a patient portal toward the end of my treatment which was helpful.
Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.
Still waiting to find out really. We had some insurance coverage.
Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
She did not advise transferring more than 2 of our 3 embryos. We chose to transfer one.
What specific things went wrong at Vios Fertility Institute?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
9
Doctor
Amber Cooper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Male Factor, Poor Egg Quality
10
10
She [Dr. Julie Rhee] really got to know us as a couple and took time to help us...She was the third doctor we went to for fertility treatment. She was the first one to actually get to know us and help us get pregnant. She answered every single question we had and explained everything to us at each visit. We found out through another doctor that my husband’s sperm count was very high but not many of them were actually “good”. What Dr.Rhee found out was that I actually had a very low egg count for my age (24). Which we had no clue about.
We absolutely loved the staff [at Vios Fertility Institute] and how they treated us. They had compassion and helped us so much through the process...I loved the look of the clinic and the payment options they provided us with. They are in a location away from an OB office and a children’s doctors office. They have relaxing vibes throughout the clinic as well...office workers were so sweet and helpful. The office itself as relaxing and felt more like a home instead of a hospital. She really got to know us as a couple and took time to help us.
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI
Diagnosis
Male Factor, Poor Egg Quality
10
10
How was your experience with Julie Rhee at Vios Fertility Institute?
She was the third doctor we went to for fertility treatment. She was the first one to actually get to know us and help us get pregnant. She answered every single question we had and explained everything to us at each visit. We found out through another doctor that my husband’s sperm count was very high but not many of them were actually “good”. What Dr.Rhee found out was that I actually had a very low egg count for my age (24). Which we had no clue about. After a couple consultations she went in and checked my tubes and found some minor scar tissue from an accident I had and cleared it out. After that she told us that our best chance of getting pregnant would be to do IVF because they could not tell why exactly we weren’t getting pregnant. We had some minor issues but nothing that would cause us to never get pregnant. She said that if she could control majority of the process then our chance of getting pregnant would be high. We decided to start the IVF process the next month. When I was supposed to start my medications we found out the price of my medicine was going to be on the very high side and we decided not to go forth with the cycle and just take some time to think about it. We actually got pregnant at home with timed intercourse as Dr.Rhee told us to do because it couldn’t hurt to keep trying at home and now we have a 4 month baby boy! Since sharing my story on social media several of my friends have reached out to me and are seeing Dr.Rhee because I recommend them to her. We are very thankful for everything her and her office did to help us.
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
Have hope and trust her.
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
Her office workers were so sweet and helpful. The office itself as relaxing and felt more like a home instead of a hospital. She really got to know us as a couple and took time to help us.
Describe the protocols Julie Rhee used in your cycles at Vios Fertility Institute and their degree of success.
We never went through a cycle with her so I can’t help on this part.
Describe your experience with the nursing staff.
We absolutely loved the staff and how they treated us. They had compassion and helped us so much through the process.
Describe your experience with Vios Fertility Institute.
I loved the look of the clinic and the payment options they provided us with. They are in a location away from an OB office and a children’s doctors office. They have relaxing vibes throughout the clinic as well.
Describe the costs associated with your care under Julie Rhee at Vios Fertility Institute.
I would say she wasn’t the cheapest but wasn’t the most expensive Dr. either.
Describe Julie Rhee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
N/A
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
25
Treated
2018
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
PCOS
10
10
We had a ton of testing done that revealed that I hade a thyroid issue and some vitamin deficiency’s. Dr. Ehlers is so smart And was always very personable and kind. When a cycle didn’t work she always switched it up just a little bit to see if I would respond to something a little better....She is so smart and always explains the evidence behind why she is doing something....At one appointment I was very upset and she was very understanding and sympathetic.
They [Vios] are always very prompt when you need something from them. The whole team works so well together. They are always checking with our insurance to make sure there and no supprises. Treatments weren’t covered by my insurance but If a test wasn’t covered by insurance we always received a call to make sure there were no surprises. It was always easy to contact the office....The nurses were so sweet and always made sure all of our questions were answered.
Age
25
Treated
2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
PCOS
10
10
How was your experience with Kara Ehlers at Vios Fertility Institute?
When I had my first consultation with her she was very confident she could help us get pregnant quickly. We had a ton of testing done that revealed that I hade a thyroid issue and some vitamin deficiency’s. Dr. Ehlers is so smart And was always very personable and kind. When a cycle didn’t work she always switched it up just a little bit to see if I would respond to something a little better. Before the last cycle I had we had a conversation with her about plans going forward and she decided to put me on a steroid for about 10 days durring this cycle. I had never heard of that before but we tried it. That cycle everything went so perfectly and my body responded a lot faster than All of the previous cycles and we ended up pregnant! We received really good care durring my pregnancy and when we graduated I was actually sad to leave.
What's one piece of advice would you give a prospective patient of Kara Ehlers at Vios Fertility Institute?
Trust her when she adjusts your medications. She is so smart and always explains the evidence behind why she is doing something.
During treatment, were you treated like a number or a human with Kara Ehlers at Vios Fertility Institute?
At one appointment I was very upset and she was very understanding and sympathetic.
Describe the protocols Kara Ehlers used in your cycles at Vios Fertility Institute and their degree of success.
We first did a lower dose of letrizol and my body respond slowly to it so the next month me upped the dose a little bit. My body responded really slowly to that dose as well. So the third month we went in to talk to her about plans going forward And this time she wanted to lower my dose back down but actually add a steroid into the treatment for 10 days. I had never heard of using steroids with fertility treatments but that month everything went so perfectly. My body had never responded so well to the medication and we ended up getting pregnant!
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Molly)
She communicated so well. If I had any questions I always had answers very quickly. She was very sweet and caring. If she wasn’t there I did have some of the other nurses and they were all so nice. I have only good things to say about all of them
Describe your experience with Vios Fertility Institute.
They are always very prompt when you need something from them. The whole team works so well together. They are always checking with our insurance to make sure there and no supprises. Treatments weren’t covered by my insurance but If a test wasn’t covered by insurance we always received a call to make sure there were no surprises. It was always easy to contact the office. The nurses were so sweet and always made sure all of our questions were answered. On our last cycle our trigger shot had not come in the mail yet and we had to trigger that day. So Molly the nurse went to the back and gave us an extra shot that they had. We were so greatful to her for that! I also can’t even explain enough how smart Dr. Ehlers is an how comfortable she made us feel while we were seeing her. I was actually sad when we had to leave this clinic.
Describe the costs associated with your care under Kara Ehlers at Vios Fertility Institute.
Timed intercourses cycle was $800 which included as much monitoring and blood work as you needed. Didn’t end up doing IUI but was quoted $1800 for monitoring blood work and insemination. Medications were under $100 per cycle
10
Doctor
Kara Ehlers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
6
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 5 IVF, Donor Eggs
Diagnosis
Unexplained
10
6
Dr. Beltsos met with me and my partner to explain everything. She answered all of our questions. She always took the time we needed and never made us feel rushed!...We started with 2 rounds of IUI. These were both unsuccessful. Due to my age and low number of eggs, we proceeded to IVF. Unfortunately, we had multiple unsuccessful rounds of IVF (fresh and frozen transfers). Ultimately, we decided to go with an egg donor. We did a fresh transfer from the egg donor and froze the rest of the embryos...Our doctor believes in helping you achieve one healthy baby, which is what we wanted and achieved.
Vios is great! I definitely felt as though I received more individual attention at Vios ... The nursing staff at Vios is excellent! Some of the nurses are more responsive than others, but after some persistence I was always able to get a response to my inquiries....I appreciated that I could schedule the appointments early (before work)....Dr. Beltsos is amazing! She is extremely intelligent and compassionate. She has excellent bedside manor and sincerely cared about me as her patient. Whenever I had questions or concerns, she addressed them....Dr. Beltsos' practice at Vios has grown substantially
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 5 IVF, Donor Eggs
Diagnosis
Unexplained
10
6
How was your experience with Angeline N. Beltsos at Vios Fertility Institute?
Dr. Beltsos is amazing! She is extremely intelligent and compassionate. She has excellent bedside manor and sincerely cared about me as her patient. Whenever I had questions or concerns, she addressed them. I followed her from FCI to Vios because I really liked her and trusted her. Thanks to Dr. Beltsos, we now have a beautiful, healthy baby girl!
What's one piece of advice would you give a prospective patient of Angeline N. Beltsos at Vios Fertility Institute?
Dr. Beltsos' practice at Vios has grown substantially because she is very good at what she does.
During treatment, were you treated like a number or a human with Angeline N. Beltsos at Vios Fertility Institute?
Dr. Beltsos met with me and my partner to explain everything. She answered all of our questions. She always took the time we needed and never made us feel rushed!
Describe the protocols Angeline N. Beltsos used in your cycles at Vios Fertility Institute and their degree of success.
We started with 2 rounds of IUI. These were both unsuccessful. Due to my age and low number of eggs, we proceeded to IVF. Unfortunately, we had multiple unsuccessful rounds of IVF (fresh and frozen transfers). Ultimately, we decided to go with an egg donor. We did a fresh transfer from the egg donor and froze the rest of the embryos. We did PGS testing on the frozen embryos. Although the fresh transfer resulted in a pregnancy, we unfortunately miscarried at 6 weeks. However, since we did PGS testing, we were able to use the best frozen embryo for our next IVF cycle, which resulted in a pregnancy. We gave birth to a healthy baby girl earlier this year.
Describe your experience with the nursing staff.
The nursing staff at Vios is excellent! Some of the nurses are more responsive than others, but after some persistence I was always able to get a response to my inquiries.
Describe your experience with Vios Fertility Institute.
Vios is great! I definitely felt as though I received more individual attention at Vios than at FCI (where I felt more like a number than a patient). However, the Vios clinic has grown substantially since they opened, so I don't know if that has changed.
Describe your experience with your monitoring appointments at Vios Fertility Institute.
I appreciated that I could schedule the appointments early (before work).
Describe the costs associated with your care under Angeline N. Beltsos at Vios Fertility Institute.
I mostly paid co-pays. However, due to all of the appointments, it added up quickly. I reached my out-of-pocket maximum for insurance 2 years in a row.
Describe Angeline N. Beltsos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
Our doctor believes in helping you achieve one healthy baby, which is what we wanted and achieved.
What specific things went wrong at Vios Fertility Institute?
  • Failed to send your chart to another clinic
10
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
N/A
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IUI, IVF
Diagnosis
Endometriosis, PCOS
9
N/A
Dr. Beltsos is very knowledgeable and smart and warm. She will take the time to sit with you during your initial consultation and also for an IVF Checklist appointment. I also saw her when she did my saline ultrasound. But those are the only 3 times I've seen her and I've been going to the clinic for about 8 months. This may be totally normal because most of the time I'm there is for baseline and ultrasounds. She did diagnose me with endometriosis and PCOS, both of which I had no idea I had.
I love all the nurses [at Vios Fertility Institute], but there's a lot of them and they change every time you're there. There is now a patient portal that they ask you to send messages through. The nurses respond on there, but sometimes multiple nurses will respond to the same question with different answers. This becomes confusing and frustrating when you're trying to find out who called in a medication order and who will be following up on the medications. You will almost always meet with a nurse after your bloodworm and ultrasound and these experiences can vary from very rushed with little explanation as to how you're doing, to very detailed. But they are all very very nice!
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
?
Race
European, Latino
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, IVF
Diagnosis
Endometriosis, PCOS
9
N/A
How was your experience with Angeline N. Beltsos at Vios Fertility Institute?
Dr. Beltsos is very knowledgeable and smart and warm. She will take the time to sit with you during your initial consultation and also for an IVF Checklist appointment. I also saw her when she did my saline ultrasound. But those are the only 3 times I've seen her and I've been going to the clinic for about 8 months. This may be totally normal because most of the time I'm there is for baseline and ultrasounds. She did diagnose me with endometriosis and PCOS, both of which I had no idea I had. I'm very grateful for her knowledge, confidence and convenient locations and ability to know what will work best. She did tell me very early on that IVF would probably be my best bet and I now realize she was right. I took the fertility treatments very slowly and as naturally as possible at first.
What's one piece of advice would you give a prospective patient of Angeline N. Beltsos at Vios Fertility Institute?
Be sure to write questions down ahead of time so you get the most out of your appointments.
During treatment, were you treated like a number or a human with Angeline N. Beltsos at Vios Fertility Institute?
The staff is very warm and remembers me as soon as I walk in. They are all very personable and Dr. Beltsos always has a warm smile even though I know she's very busy.
Describe the protocols Angeline N. Beltsos used in your cycles at Vios Fertility Institute and their degree of success.
I did 3 Clomid cycles with 1 IUI. I think I cancelled one because I was afraid and I chose to try naturally for the other. I'm now undergoing IVF and will have egg retrieval soon.
Describe your experience with the nursing staff.
I love all the nurses, but there's a lot of them and they change every time you're there. There is now a patient portal that they ask you to send messages through. The nurses respond on there, but sometimes multiple nurses will respond to the same question with different answers. This becomes confusing and frustrating when you're trying to find out who called in a medication order and who will be following up on the medications. You will almost always meet with a nurse after your bloodworm and ultrasound and these experiences can vary from very rushed with little explanation as to how you're doing, to very detailed. But they are all very very nice! This might seem silly also, but when they reply to messages on the portal, the grammar is very bad and it makes it look very unprofessional. I've been given instruction on medication changes with abbreviations and spelling errors and all lower case text. :/ This happens to be the norm unfortunately. Maybe a template should be used when replying to patients.
Describe your experience with Vios Fertility Institute.
Strengths: cleanliness, location is great, parking is free and usually plentiful Weaknesses: not all phlebotomists check your name and label with blood which I require, communication through the portal is very informal and when lab results are uploaded there is no reference range posted next to them. So you have no idea if the numbers are good, bad, etc. I've seen other fertility sites that explain everything - this practice does not explain where you should be or what your numbers mean. They'll just upload the results and either call or message you with next steps. It would be nice to know where I should be during a certain time in my cycle or treatment. Reference ranges and more educational materials on each step would be a huge help.
Describe the costs associated with your care under Angeline N. Beltsos at Vios Fertility Institute.
most was insured, except for the cryofreezing of embryos, which was approximately $1200 for initial freezing and $500 each year thereafter for storage.
Describe Angeline N. Beltsos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
The only time this was discussed was during the IVF Checklist meeting which was with another doctor in her practice, Dr. Jeelani. She did say that they only transfer 1 embryo at a time. I appreciate that and didn't press further for why.
What specific things went wrong at Vios Fertility Institute?
  • Failed to call in prescriptions to pharmacy
  • Lost results
9
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
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10
10
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
10
I contacted Dr cooper to have InvoCell done because we couldnt afford traditional IVF. She was very compassionate and thorough in going over the treatment plan. Her monitoring was very good but something was missed at the end. On wednesday i had 8 follicles i took my trigger shot that night and she brought me in 36 hours later for egg retrieval. I came out of surgery with 4 follicles that ovulated already so she only was able to get 2 eggs, one which was immature. The other 2 follicles didnt have eggs im assuming. So because i had premature ovulation she forfeited the Invocell and did an IUI to try and catch them. She ICSI the one "good" egg and she called the next day to report it was a 3PN. So i got no embryos and one egg that the embryo was no good. I got charged full price for the cycle $4200 plus medications. She offered me to help with medications for IVF as sone kind of compensation for not getting a "fair chance" this go around.
Monitoring [at Vios Fertility Institute] was very frequent but it was at the convenience of my work schedule...$4200 for the InvoCell cycle $1800 for medications...The office staff is wonderful, everyone was so nice and caring and very accomodating. There would be times i would call Mariah and have to change an appoiuntment 2 or 3 times and she was very sweet never heard annoyance in her voice
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
10
How was your experience with Amber Cooper at Vios Fertility Institute?
I contacted Dr cooper to have InvoCell done because we couldnt afford traditional IVF. She was very compassionate and thorough in going over the treatment plan. Her monitoring was very good but something was missed at the end. On wednesday i had 8 follicles i took my trigger shot that night and she brought me in 36 hours later for egg retrieval. I came out of surgery with 4 follicles that ovulated already so she only was able to get 2 eggs, one which was immature. The other 2 follicles didnt have eggs im assuming. So because i had premature ovulation she forfeited the Invocell and did an IUI to try and catch them. She ICSI the one "good" egg and she called the next day to report it was a 3PN. So i got no embryos and one egg that the embryo was no good. I got charged full price for the cycle $4200 plus medications. She offered me to help with medications for IVF as sone kind of compensation for not getting a "fair chance" this go around.
What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?
The only advice i can guve is just really know your cycle and if you suspect you may ovulate early tell her so she can adjust your supression meds
During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?
Dr cooper was very compassionate in the way she treated me
Describe your experience with the nursing staff.
Everyone was very nice and knowledgable
Describe your experience with Vios Fertility Institute.
The office staff is wonderful, everyone was so nice and caring and very accomodating. There would be times i would call Mariah and have to change an appoiuntment 2 or 3 times and she was very sweet never heard annoyance in her voice
Describe your experience with your monitoring appointments at Vios Fertility Institute.
Monitoring was very frequent but it was at the convenience of my work schedule
Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.
$4200 for the InvoCell cycle $1800 for medications mostly were covered by my insurance All monitoring appointments (US/bloodwork/saline US) covered by insurance.
Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
She recommended for my age to transfer 2 but no more. Transferring 2 could still run the risk of them splitting resulting in 3 or more
10
Doctor
Amber Cooper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
37
Treated
2018
Success with this Doc
?
Treatment
1 Egg Freezing
Diagnosis
Other
10
10
She [Dr. Roohi Jeelani] is knowledgeable and helped guide me through this process from the beginning. She was available when I needed to speak with her...When my follicles weren't growing fast enough she increased my Follistim dosage... I had her personal phone number, which I did use for questions. She answered timely and willing to answer any question I had. Her bed side manners were great and I felt comfortable in her presence.
They [Vios Fertility Institute] have a portal that allows you to communicate with the office for questions and in return they can communicate with you for dosage information and action plans. The day of retrieval was easy and the operating staff i.e. anesthesiologist etc were the most welcoming group I have ever encountered...I couldn't stop smiling as I was laying down in the operating chair.
Age
37
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
Other
10
10
How was your experience with Roohi Jeelani at Vios Fertility Institute?
I was pleased with my experience at the clinic and with the doctor. She's knowledgeable and helped guide me through this process from the beginning. She was available when I needed to speak with her.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Vios Fertility Institute?
The advice I'd give is ask as many questions as you'd like.
During treatment, were you treated like a number or a human with Roohi Jeelani at Vios Fertility Institute?
I had her personal phone number, which I did use for questions. She answered timely and willing to answer any question I had. Her bed side manners were great and I felt comfortable in her presence.
Describe the protocols Roohi Jeelani used in your cycles at Vios Fertility Institute and their degree of success.
I used Menopur and Follistim. When my follicles weren't growing fast enough she increased my Follistim dosage.
Describe your experience with the nursing staff.
I saw the same staff for blood draw and ultrasounds for the most part. they were all welcoming and willing to listen.
Describe your experience with Vios Fertility Institute.
The clinic's strength is that you feel welcomed, heard and part of the team. The financial staff were very proactive in assisting with insurance information and letting you know ahead of time what to expect with possible costs. They also followed up unprompted. They have a portal that allows you to communicate with the office for questions and in return they can communicate with you for dosage information and action plans. The day of retrieval was easy and the operating staff i.e. anesthesiologist etc were the most welcoming group I have ever encountered. They asked me how my new kitty was and I was shocked they kept track or communicated with each other on purpose to bring it up so I would feel comfortable. I couldn't stop smiling as I was laying down in the operating chair.
Describe the costs associated with your care under Roohi Jeelani at Vios Fertility Institute.
My insurance covers IVF and therefore covered the egg retrieval. The cost to freeze the eggs was $1,200. I had a copay for each visit.
Describe Roohi Jeelani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
n/a
10
Doctor
Roohi Jeelani
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
9
Age
30
Treated
2017
Success with this Doc
No
Treatment
3 IUI
Diagnosis
PCOS
8
9
Dr. Rhee's strengths are her extensive blood workup, communicating effectively, listening attentively, gives options to various problems a person may have. Things that I wish more of Dr. Rhee. Doing a follow up after certain amount of failed IUIs, have her do the IUIs in the clinic, and say how much everything may cost upfront after baseline blood work is done for certain procedures... They would have to jump start ovulation for me. They would induce a period which they gave me Estradiol, then after that with careful timing and uterine ultrasounds would have me take Progesterone and if and once ovulation occurred told me which day to take my trigger shot for Ovidrel with a specific time.
The nurses at Dr. Rhee's office [Vios Fertility] are compassionate, more than willing to help or explain what is taking place in your course of treatment. I would say for the most part they are fairly prompt about getting back to you. Nurse Meredith is the best. She's definitely in tune with patients. Overall, great nurses. They had one nurse who worked there that came off as quite the salesman for pulling out a loan so you can afford IVF. We were already shocked from the financial counseling right off the bat for our particular case and it was poor timing to deliver that idea and to try to sell sell sell us on something that we made clear was not for us.
Age
30
Treated
2017
Success with this Doc
No
Race
European, Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
PCOS
8
9
How was your experience with Julie Rhee at Vios Fertility Institute?
Dr. Rhee's strengths are her extensive blood workup, communicating effectively, listening attentively, gives options to various problems a person may have. Things that I wish more of Dr. Rhee. Doing a follow up after certain amount of failed IUIs, have her do the IUIs in the clinic, and say how much everything may cost upfront after baseline blood work is done for certain procedures.
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
If you have any medical concerns that you think might hinder you from getting pregnant, do not hesitate to ask Dr. Rhee.
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
I expressed to Dr. Rhee how hard it already was for me having difficulty with an incurable disease and having trouble getting pregnant as well. She was attentive and has a soothing demeanor about everything I was going through. She genuinely cares about her patients and wants the best for them. She explains things thoroughly and doesn't mind clarifying anything that didn't quite make sense as she was explaining medical terminology.
Describe the protocols Julie Rhee used in your cycles at Vios Fertility Institute and their degree of success.
They would have to jump start ovulation for me. They would induce a period which they gave me Estradiol, then after that with careful timing and uterine ultrasounds would have me take Progesterone and if and once ovulation occurred told me which day to take my trigger shot for Ovidrel with a specific time. After I gave myself the trigger shot, they had me come in for the IUI procedure. I laid down for a short while and then I went about my day as normally as instructed. After a couple weeks they check your blood work to see if your pregnant. They can usually give you results the same day if you do early labs.
Describe your experience with the nursing staff.
The nurses at Dr. Rhee's office are compassionate, more than willing to help or explain what is taking place in your course of treatment. I would say for the most part they are fairly prompt about getting back to you. Nurse Meredith is the best. She's definitely in tune with patients. Overall, great nurses. They had one nurse who worked there that came off as quite the salesman for pulling out a loan so you can afford IVF. We were already shocked from the financial counseling right off the bat for our particular case and it was poor timing to deliver that idea and to try to sell sell sell us on something that we made clear was not for us.
Describe your experience with Vios Fertility Institute.
The strengths with this clinic is they make you feel right at home, they make an effort to remember your name, staff is most of the time on top of their game with communication and relaying messages. Dr. Rhee is highly educated and has had high success rates and gets down to the bottom of what might be hindering you from getting pregnant. If good bedside manners matter to you, this clinic is for sure for you. Make sure to be vocal if you haven't heard back from someone from the office, be assertive after a few days to figure out whatever information you need from the office.
Describe the costs associated with your care under Julie Rhee at Vios Fertility Institute.
IUI cost 5000 per IUI. Ovidrel 100. estradoil est 30, progesterone 20, IVF is 10000 I believe. That's not including the medication anywhere between 5000 to 8000 and anesthesia 2500, and egg freezing 2000 (not so sure exact cost for freezing, it is priced for 8 eggs).
Describe Julie Rhee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
If I was going to have IVF Dr. Rhee had told us they retrieve a certain number of eggs and what are vital you can freeze which it costs to freeze on a yearly bases.
What specific things went wrong at Vios Fertility Institute?
  • Lost paperwork
  • Lost appointments
  • Failed to convey critical information
8
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
8
Age
37
Treated
2017
Success with this Doc
?
Treatment
1 Embryo Freezing (cancer)
Diagnosis
Cancer, Uterine Fibroids
10
8
Dr. Beltsos is very personable. She is willing to answer all questions to ensure you understand everything involved in your treatment without making you feel unintelligent....I had limited time to go through one cycle before I had to begin treatment for breast cancer, so we started with the meds to boost egg production once my next menstrual cycle began. Due to the quick start, they were able to provide me with medication that had been donated to me until my insurance processed approvals...I could tell that Dr. Beltsos is very passionate about her field. She seemed very engaged in the process and I feel like she knew my situation intimately. When an issue did come up she called me personally to apologize and work around my schedule to discuss....
Since we were planning to preserve embryos my husband had semen samples that were tested. We didn't immediately receive the results and when I inquired a couple weeks later, we learned that he had a low sperm count and that there were some medications that they were recommending him. By the time we found this out, there were only a few weeks left before egg retrieval to take this medication to try to improve the count...Strengths of the clinic [Vios Fertility] are that there are multiple locations in Illinois, Missouri and Wisconsin so if you are going to use a Gestational carrier your search can be broadened and stick with the same clinic you've built a relationship with
Age
37
Treated
2017
Success with this Doc
?
Race
Black or African-American
Income
$200K - $499K
Occupation
Architect
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Embryo Freezing (cancer)
Diagnosis
Cancer, Uterine Fibroids
10
8
How was your experience with Angeline N. Beltsos at Vios Fertility Institute?
I could tell that Dr. Beltsos is very passionate about her field. She seemed very engaged in the process and I feel like she knew my situation intimately. When an issue did come up she called me personally to apologize and work around my schedule to discuss.
What's one piece of advice would you give a prospective patient of Angeline N. Beltsos at Vios Fertility Institute?
Communication is key. Don't be afraid to ask questions. Don't be afraid to push. No matter how great the clinic or doctor, you must advocate for yourself.
During treatment, were you treated like a number or a human with Angeline N. Beltsos at Vios Fertility Institute?
Dr. Beltsos is very personable. She is willing to answer all questions to ensure you understand everything involved in your treatment without making you feel unintelligent.
Describe the protocols Angeline N. Beltsos used in your cycles at Vios Fertility Institute and their degree of success.
I had limited time to go through one cycle before I had to begin treatment for breast cancer, so we started with the meds to boost egg production once my next menstrual cycle began. Due to the quick start, they were able to provide me with medication that had been donated to me until my insurance processed approvals. I was at the clinic at least weekly for blood work and ultrasound to monitor progress and for Dr. Beltsos to monitor how well my ovaries we're responding to the medication schedule. Due to the positive response my body had to the meds, I have mature eggs ready sooner than anticipated and Dr. Beltsos shifted my egg retrieval date from a week day to a Sunday morning.
Describe your experience with the nursing staff.
Every nurse I have encountered at the clinic was very nice, professional, and compassionate. However, communication outside of the clinic (telephone or email) is somewhat challenging. But it seems they are working to correct this issue as they now have a coordinator.
Describe your experience with Vios Fertility Institute.
Strengths of the clinic are that there are multiple locations in Illinois, Missouri and Wisconsin so if you are going to use a Gestational carrier your search can be broadened and stick with the same clinic you've built a relationship with. There are also multiple locations in the Chicago area which is sometimes a disadvantage because you're limited to making appointments with your particular doctor based on what office they are in on a given day, unless you want to chase your doctor around to the various locations.
Describe the costs associated with your care under Angeline N. Beltsos at Vios Fertility Institute.
My insurance covers IVF but the billing showed the costs to be about $12,000. However, they do offer a great discount for those going through this due to a cancer diagnosis if insurance will not cover it.
Describe Angeline N. Beltsos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
We have not done an embryo transfer yet, but the doctor's position is that SET is typically best.
What specific things went wrong at Vios Fertility Institute?
  • Failed to call with results
10
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Angeline N. Beltsos at Vios Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
38 - 39
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
10
She had taken the time to thoroughly review my history and had an individualized plan to present at our first meeting...She is approachable and is an excellent listener...Dr. Rhee is a brilliant but down to earth physician. She is easily approachable and communicates well..Her approach is thoughtful and individualized. I was interested in some testing that was not standard of care, and I was impressed by her openness to review the relevant medical literature, contact the primary investigator of the study, and facilitate testing after it was determined that I was an appropriate candidate. It may have turned out that the testing and treatment for this condition tipped the balance towards favoring embryo implantation at my next transfer. I always felt like I understood the plan and that I was an important member of the team. I felt supported during my treatment and that my outcome mattered deeply to Dr Rhee. She was optimistic but never sugar coated my results.
[Vios] Strengths: Easy to communicate with the nurse....Easy to schedule monitoring appointments. I never waited long for bloodwork...Weakness: Still having a billing issue with the office, which has nothing whatsoever to do with the care I received. Currently the set up is that all retrievals, transfers, and weekend monitoring is done in Swansea, IL, which is not too far away but less convenient than their St. Louis location. Other: If you are not getting a call back right away, send an email, you may get a faster response.
Age
38 - 39
Treated
2016 - 2017
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$500K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
10
How was your experience with Julie Rhee at Vios Fertility Institute?
Dr. Rhee is a brilliant but down to earth physician. She is easily approachable and communicates well. I was given her email address and used it sparingly, but it was very reassuring that I could send an email at any time if I needed to. Her approach is thoughtful and individualized. I was interested in some testing that was not standard of care, and I was impressed by her openness to review the relevant medical literature, contact the primary investigator of the study, and facilitate testing after it was determined that I was an appropriate candidate. It may have turned out that the testing and treatment for this condition tipped the balance towards favoring embryo implantation at my next transfer. I always felt like I understood the plan and that I was an important member of the team. I felt supported during my treatment and that my outcome mattered deeply to Dr Rhee. She was optimistic but never sugar coated my results.
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
Trust her. Dr. Rhee has your back.
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
From the moment I met Dr. Rhee, I knew she saw me as a person. She had taken the time to thoroughly review my history and had an individualized plan to present at our first meeting. Dr. Rhee always greeted me warmly and asked how I am doing at each visit, especially if the visit was a difficult one where the results were not trending in the direction we hoped. She is approachable and is an excellent listener.
Describe the protocols Julie Rhee used in your cycles at Vios Fertility Institute and their degree of success.
Saline US: 1 adhesion found. Hysteroscopy: adhesion take down, scar tissue cleaned up from previous misscarriage HSG completed: normal Letrozole IUI X 3: Rational: PCOS, needed some help stimulating ovulation; mild male factor. Letrozole resulted in thin lining that did not respond to estrogen supplementation. All 3 IUI were negative. Stim cycle: Antagonist Protocol due to PCOS with Lupron, Gonal-F, and Menopur. HCG trigger. Prophylactic Cabergoline to prevent OHSS. Egg Retrieval: Freeze All. 17 eggs retrieved, 14 fertilized with ICSI, 11 day 3 embryos, 5 blastocysts sent for PGS testing. 3 euploid embryos. Frozen Transfer #1: Required escalating doses of estrogen patches that were not effective in thickening lining. Added Menopur injections which did the trick. Transferred after 5 days of IM Progesterone: Negative. Endometrial biopsies sent to evaluate for reasons while embryo may not have implanted (at my request). No chronic endometritis. Beta-3-Integrin absent. This is a cell adhesion molecule. Monthly Lupron Depot X 3 injections Mock Transfer Cycle #1 for ERA with letrozole and Menopur: Lining too thin, aborted cycle. Mock Transfer Cycle #2 for ERA: modified natural to let my own gonadotropins grow my lining instead. Endometrial biopsies performed at day 5 and day 7 of IM Progesterone and sent for ERA (Igenomix). Results: Window of implantation best at 6 full days of progesterone. Frozen Embryo Transfer # 2: Modified Natural Cycle FET with 6 full days of IM progesterone prior to transfer. Result: Currently pregnant in second trimester.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Meredith)
Meredith is incredible. She is extremely organized and always called when she said she would. She answered emails much faster than I thought was necessary. I know she is up answering emails at 10pm after her kids are in bed. If she did not know the answer to my question, she would immediately ask Dr. Rhee and then get back to me with Dr Rhee's response.
Describe your experience with Vios Fertility Institute.
Strengths: Easy to communicate with the nurse. I almost never needed to email Dr. Rhee herself as I felt like Meredith addressed any concerns or questions I had right away. Easy to schedule monitoring appointments. I never waited long for bloodwork or US. Compassionate people who are invested in the quality of care they provide. Weakness: Still having a billing issue with the office, which has nothing whatsoever to do with the care I received. Currently the set up is that all retrievals, transfers, and weekend monitoring is done in Swansea, IL, which is not too far away but less convenient than their St. Louis location. Other: If you are not getting a call back right away, send an email, you may get a faster response.
Describe the costs associated with your care under Julie Rhee at Vios Fertility Institute.
Freeze all IVF cycle: $12,500. FET: $2,900.
Describe Julie Rhee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
Dr. Rhee was okay with 1-2 embryos. I strongly desired eSET and she was supportive.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Julie Rhee at Vios Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
38
Treated
2017
Success with this Doc
Yes
Treatment
1 Egg Freezing, 2 Embryo Freezing
Diagnosis
Anovulation, Male Factor, PCOS, Poor Egg Quality
10
10
Dr. Beltsos is a darling! She was thoughtful, attentive, personalized my care, remembered my and my partner's names, called or texted me with important results/updates, and always made me feel like she was fully present with me when we spoke... Whenever there was "big news" to discuss, she discussed it with me personally. I never felt like a number, even though she has a LOT of patients in her clinic. She really is an amazing provider - and so very knowledgeable and experienced.
I had an issue [with Vios Fertility] where the wrong medications were sent to my specialty pharmacy, so I ran out of one of my medications for a day during a cycle. The clinic was able to get me a dose so I only missed one while I was waiting for the shipment...The nursing staff are compassionate, knowledgeable, and attentive. They speak with patients at each appointment, can be reached by text or portal, and are always eager to answer questions and concerns.
Age
38
Treated
2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing, 2 Embryo Freezing
Diagnosis
Anovulation, Male Factor, PCOS, Poor Egg Quality
10
10
How was your experience with Angeline N. Beltsos at Vios Fertility Institute?
Dr. Beltsos is warm, welcoming, and attentive - she is always so approachable! She was clear about risks and expectations, listened to my goals and addressed my concerns, and always explained things in ways that made sense. Whenever there was "big news" to discuss, she discussed it with me personally. I never felt like a number, even though she has a LOT of patients in her clinic. She really is an amazing provider - and so very knowledgeable and experienced.
What's one piece of advice would you give a prospective patient of Angeline N. Beltsos at Vios Fertility Institute?
Honestly, my advise in regards to Dr. Beltsos personally is to go with an open heart, listening ears, and have faith... and you won't be disappointed. About Fertility treatments in general: Use your employee FSA for deductibles and co-payments, since you'll easily use it up with frequent monitoring appointments and procedure deductibles. The clinic has amazing staff that can explain insurance coverage and billing, as well as offer insight into assistance programs.
During treatment, were you treated like a number or a human with Angeline N. Beltsos at Vios Fertility Institute?
Dr. Beltsos is a darling! She was thoughtful, attentive, personalized my care, remembered my and my partner's names, called or texted me with important results/updates, and always made me feel like she was fully present with me when we spoke.
Describe the protocols Angeline N. Beltsos used in your cycles at Vios Fertility Institute and their degree of success.
Egg retrievals: Labs and U/S are done at baseline, and every 2-3 days. Methylprednisolone and doxycycline, follistimAQ (FSH), Menopur (FSH/LH) for stimulation, ganirelix for preventing ovulation, Lupron trigger for PCOS (like myself), Pregnyl/ HcG for folks not at high risk for hyperstimulation. I was advised against fresh transfer because I overstimulated each cycle. 40 eggs were retrieved and 33 preserved on my first retrieval; however, my second cycle which was planned for embryo preservation yielded much fewer follicles and poorer egg quality (16 retrieved, 12 were mature, 10 fertilized, 2 resulted in blastocysts). I was advised to add myo-inositol and CoQ10 for egg quality on my last cycle of COH. On the third (and hopefully last) retrieval for embryo preservation, 25 eggs were retrieved, 20 were mature, 16 fertilized, and we are still awaiting the final count for blastocysts. Timed Intercourse: Clomid, then follistim and pregnyl trigger when I wasn't responsive to Clomid alone. U/S monitoring was used to confirm follicle maturation and ovulation.
Describe your experience with the nursing staff.
The nursing staff are compassionate, knowledgeable, and attentive. They speak with patients at each appointment, can be reached by text or portal, and are always eager to answer questions and concerns.
Describe your experience with Vios Fertility Institute.
The clinic has multiple locations which are clean, welcoming, and the staff are top-notch. There is parking at some (but not all) of the locations. The staff - from the front desk to the admin staff to U/S techs and lab team are professional and friendly. I always felt like a person and never a number.
Describe the costs associated with your care under Angeline N. Beltsos at Vios Fertility Institute.
I was fortunate that my insurance covered much of the costs once I met my out-of-pocket expense and deductible. Without insurance, I would never have been able to afford my care. Honestly, it was costly even WITH coverage.
Describe Angeline N. Beltsos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
Unsure.
What specific things went wrong at Vios Fertility Institute?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
10
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Angeline N. Beltsos at Vios Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34
Treated
2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
10
She was always very patient with my husband and I, taking the time to carefully explain everything and always was there to answer our questions. I felt that she really tried to do what was best for us physically, mentally and financially...The course of treatment was always communicated clearly and I felt that I knew what to expect. When we had set backs, she was patient with us and adjusted the plan...
Everyone at Vios that we interacted with was truly exceptional...Meredith, was always available to answer any calls or questions I had. Even on the weekends, she got back to me quickly. Chris the phlotobemist was also wonderful. She did the best blood draws and always made me feel comfortable and relaxed. I really felt that they all cared. They were always and empathetic and patient with my husband and I. They definitely made this difficult process much easier.
Age
34
Treated
2017
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
10
How was your experience with Julie Rhee at Vios Fertility Institute?
Dr. Rhee had a great bedside manner. When we first went to see her, she did her due diligence by testing both my husband and I myself, came up with treatment solutions, explained all of them and left it up to us to decide. The course of treatment was always communicated clearly and I felt that I knew what to expect. When we had set backs, she was patient with us and adjusted the plan.
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
Be patient. The entire process is hard and can take time, but it does work. Do not lose faith.
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
She was always very patient with my husband and I, taking the time to carefully explain everything and always was there to answer our questions. I felt that she really tried to do what was best for us physically, mentally and financially.
Describe the protocols Julie Rhee used in your cycles at Vios Fertility Institute and their degree of success.
My husband and I decided that IVF would be the best plan to help us get pregnant. The process was carefully explained to us before we started and when we were going through it, i was constantly monitored and my meds/dosage were often adjusted to make sure everything was optimal. While there was a schedule to follow, Dr. Rhee explained that everyone responds differently and adjustments are made. I am so glad they carefully monitored me. I was able to get 12 eggs from retrieval and 5 were able to be fertilized and frozen. Our fresh transfer was unsuccessful, but since we had quality embryos, we were able to jump into a frozen transfer very quickly after the failure with the fresh. The frozen transfer worked and I am now pregnant into my second trimester.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Meredith Woody)
All of the nurses at Vios were wonderful. Meredith, was always available to answer any calls or questions I had. Even on the weekends, she got back to me quickly. Chris the phlotobemist was also wonderful. She did the best blood draws and always made me feel comfortable and relaxed. I really felt that they all cared. They were always and empathetic and patient with my husband and I. They definitely made this difficult process much easier.
Describe your experience with Vios Fertility Institute.
Dr. Rhee and her team at Vios are beyond exceptional. Infertility is hard and going through treatment, IVF, etc is even harder. The care and attention that Dr. Rhee and her team provided my husband and I with was excellent. She was able to isolate our issues and form an appropriate treatment to help us achieve our goal of having a family. I am now pregnant into my second trimester and I would not be here without the help of Dr. Rhee. I truly felt that she always considering what was best for us physically, mentally and financially. I really felt that they all cared about what were going through and I was always confident that it would turn out ok. I would 100% recommend Dr. Rhee to anyone struggling with infertility. She was highly recommended to me by my OB and I am so glad that we decided to go with her. Everyone at Vios that we interacted with was truly exceptional. Dr. Rhee, Meredith, Chris, the ultrasound techs, etc were always patient and extremely empathetic to us as we navigated through the entire process.
Describe the costs associated with your care under Julie Rhee at Vios Fertility Institute.
The costs were typical costs for an IVF. I felt as though it was in line with research we had done with what IVF actually costs.
Describe Julie Rhee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
Yes, Dr. Rhee always recommended that we only transfer 1. Through both transfers, we listened to her advice and only did the 1 each time.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Julie Rhee at Vios Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
?
Treatment
5 IUI, 5 IVF
Diagnosis
10
10
Dr. Rhee is amazing. We have been candid from our very first consultation that we were nearing the end of our fertility journey, but wanted to try one more doctors perspective. She was willing to work with us on what she thought would be most successful for us. Even when things didn't turn out like we'd hoped, she called and talked to us and just let us know that she was sorry and that she is always thinking of the next steps we could try, if we wanted to, but never any pressure. She was extremely thorough with us, doing just about every test under the sun to make sure we had the best quality embryos to transfer with a perfectly healthy and capable uterus.
Both locations [for Vios Fertility Institute] have beautifully decorated office space. All of the staff is friendly. A weakness might be that some of the ultrasound techs are maybe new to fertility scans and can take a long time and also don't always share the screen so you can see what they are looking at.... Meredith and Andrea [nurses] are both wonderful. So sweet and caring as well as organized and easy to get in contact with, if any questions arise. They always call or email when they say they are going to. I have never had any issues with getting them to order medications or give clear instructions on what to do and when, with those medications. Both are very good communicators and it is appreciated when doing a treatment that can be so stressful.
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
5 IUI, 5 IVF
Diagnosis
10
10
How was your experience with Julie Rhee at Vios Fertility Institute?
Dr. Rhee is amazing. We have been candid from our very first consultation that we were nearing the end of our fertility journey, but wanted to try one more doctors perspective. She was willing to work with us on what she thought would be most successful for us. Even when things didn't turn out like we'd hoped, she called and talked to us and just let us know that she was sorry and that she is always thinking of the next steps we could try, if we wanted to, but never any pressure. She was extremely thorough with us, doing just about every test under the sun to make sure we had the best quality embryos to transfer with a perfectly healthy and capable uterus. That way should our journey come to an end without a baby, that we could live without regrets, knowing we did everything we could. Couldn't be happier with our choice of RE.
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
Make sure you ask questions, she is always happy to talk to you about how she came to her decisions, makes you feel more comfortable going forward.
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
Dr. Rhee is very personable and easy to talk to. She is willing to call you on the phone, meet in the office, email, whatever it takes to make you feel comfortable, no matter if it is good news or bad. She knows me and my husband and is always asking about how we are outside of our fertility life.
Describe the protocols Julie Rhee used in your cycles at Vios Fertility Institute and their degree of success.
We did an IUI cycle with femara because it was one low cost intervention that we hadn't tried yet. I felt I had ovulated earlier that anticipated and Dr. Rhee was able to get us in quickly for 2 IUIs 24 hrs apart. Treatment was negative, but we felt we needed to try an "easy" approach just in case it worked out for us. We then moved on to IVF with Cetrotide. This was a new protocol for me doing IVF but nothing else had worked so we were willing to give it a chance. My body did not like cetrotide, I had a lower number of eggs retrieved and poor quality embryos. We did not have any embryos to freeze for genetic testing or for transfer. She then decided to go back to the lupron I had been on with previous cycles and my body responded much better. We did 2 retrievals for embryo banking and PGS testing with the same protocol. We ended up with 7 embryos tested with PGS and 2 were normal. We have done receptivity testing with pre and post receptive results and transferred 1 embryo which unfortunately was not successful.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Meredith)
Meredith and Andrea are both wonderful. So sweet and caring as well as organized and easy to get in contact with, if any questions arise. They always call or email when they say they are going to. I have never had any issues with getting them to order medications or give clear instructions on what to do and when, with those medications. Both are very good communicators and it is appreciated when doing a treatment that can be so stressful.
Describe your experience with Vios Fertility Institute.
Both locations have beautifully decorated office space. All of the staff is friendly. A weakness might be that some of the ultrasound techs are maybe new to fertility scans and can take a long time and also don't always share the screen so you can see what they are looking at. But I think that is just part of being a newer practice that is growing rapidly.
Describe the costs associated with your care under Julie Rhee at Vios Fertility Institute.
Cost for treatments are comparable to other clinics I have been to. I feel they are fair and willing to work with you on payment options.
Describe Julie Rhee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
Dr Rhee was willing to let us decide if we wanted a single embryo transfer or transfer 2 embryos. She let us know that a eSET is the most recommended and gave use the pros/cons and percentage of likelihood we would be successful with both eSET or transferring two. We appreciated her insight, but ultimately it was up to me and my husband, with Dr. Rhee's guidance.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34
Treated
2017
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Unexplained
10
10
Dr. Rhee took the time to explain what would be most financially feasible and also explained that we would have access to CareCredit, if needed...Dr. Rhee and her staff were compassionate and informative. She took as much time as needed to be sure that we understood exactly what was to come. She was also honest, which we greatly appreciated....Dr. Rhee explained all options including the costs, pros, cons and success rates...In testing, she discovered an issue that required surgery. Dr. Rhee made every effort to make us feel calm and comfortable before, during and after said procedure, even taking the time to discuss it afterwards with family that accompanied me. She remained compassionate and optimistic throughout or entire experience with VIOS.
We found both locations [Vios - STL] to be well-run, organized and professional. We also found it to be hugely convenient that they had a location in Illinois as well. They were willing to work around our work schedules for early appointments and provided quick feedback on any question we had...From the first appointment...[the] staff were compassionate and informative...Any time I received an EOB or bill that needed clarification on, Lisa was quick to offer insight and explanation. Dr. Rhee's office went so far as to resubmit billing for a procedure that was coded incorrectly.
Age
34
Treated
2017
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
10
10
How was your experience with Julie Rhee at Vios Fertility Institute?
Dr. Rhee made it a point to explain all potential risks and benefits of certain tests and procedures. With full understanding, we were comfortable in taking any advice she offered. In testing, she discovered an issue that required surgery. Dr. Rhee made every effort to make us feel calm and comfortable before, during and after said procedure, even taking the time to discuss it afterwards with family that accompanied me. She remained compassionate and optimistic throughout or entire experience with VIOS.
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
Be calm and remain hopeful. Infertility can lead you on a roller coaster of emotions that Dr. Rhee makes every effort to understand.
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
From the first appointment, Dr. Rhee and her staff were compassionate and informative. She took as much time as needed to be sure that we understood exactly what was to come. She was also honest, which we greatly appreciated. She was clear in stating that pregnancy may not happen right away, but that her office would see us through until the end.
Describe the protocols Julie Rhee used in your cycles at Vios Fertility Institute and their degree of success.
Being diagnosed with unexplained infertility, my husband and I felt a bit defeated as to what course of treatment would best suit our situation. Dr. Rhee explained all options including the costs, pros, cons and success rates. After initial testing showed that both my husband and I were healthy, we chose IUI. After 5 days of chlomid, followed by the trigger shot, we went in for our procedure. We were thrilled to learn 2 weeks later that the IUI was successful and that we are expecting our little bundle due this Fall. Even at our post-pregnancy consult, Dr. Rhee was just as excited to learn that we had success the first time around, as we had been warned that it wasn't particularly common.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Meredith and Lisa)
I was in communication with many of Dr. Rhee's staff and every experience was a pleasant one. Every single staff member was kind, compassionate and patient. They treated us like someone they had a personal investment in and were genuinely hopeful for our success. We couldn't be more pleased or thankful for each of them and the service they provided.
Describe your experience with Vios Fertility Institute.
We found both locations to be well-run, organized and professional. We also found it to be hugely convenient that they had a location in Illinois as well. They were willing to work around our work schedules for early appointments and provided quick feedback on any question we had.
Describe the costs associated with your care under Julie Rhee at Vios Fertility Institute.
We were one of the few with little to no fertility coverage through our insurance. Dr. Rhee took the time to explain what would be most financially feasible and also explained that we would have access to CareCredit, if needed. Our total cost would not be the average, thus I have chosen to withhold actual figures. Any time I received an EOB or bill that needed clarification on, Lisa was quick to offer insight and explanation. Dr. Rhee's office went so far as to resubmit billing for a procedure that was coded incorrectly. In my opinion, they all did what was within their power to provide the most cost-efficient care for us.
10
Doctor
Julie Rhee
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Julie Rhee at Vios Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
27 - 34
Treated
2010 - 2017
Success with this Doc
Yes
Treatment
IUI, 5 IVF
Diagnosis
Male Factor, PCOS, Poor Egg Quality, Unexplained
10
10
Dr. Cooper is amazing. From the moment we first sat down with her, we felt like we had known her for years and that genuinely cared about us. She is very thorough and is great at taking the time to answer our questions in a way that is very comprehensible. She designs every patient’s treatment plan to meet the needs and nuisances of that patient, rather than using a “one-size-fits-all” approach. I have a very odd case when it comes to fertility and needed some non-routine protocol—all eggs had to be in separate dishes, for example. Due to issues with egg quality in our first couple of cycles, she recommended a double dose of HCG trigger.
The clinic [Vios Fertility] is new, so it’s very clean and inviting. The staff have all been very friendly and thorough! We appreciate that there is an office in Swansea, IL to save us the drive into St.Louis.... The nursing staff (Andrea and Karen) was AWESOME. They were so very compassionate and really made us feel comfortable every step of the way. They answered questions well and went FAR above and beyond to get test results to us in a timely manner
Age
27 - 34
Treated
2010 - 2017
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 5 IVF
Diagnosis
Male Factor, PCOS, Poor Egg Quality, Unexplained
10
10
How was your experience with Amber Cooper at Vios Fertility Institute?
Dr. Cooper is amazing. From the moment we first sat down with her, we felt like we had known her for years and that genuinely cared about us. She is very thorough and is great at taking the time to answer our questions in a way that is very comprehensible. She designs every patient’s treatment plan to meet the needs and nuisances of that patient, rather than using a “one-size-fits-all” approach. I have a very odd case when it comes to fertility and needed some non-routine protocol—all eggs had to be in separate dishes, for example. Due to issues with egg quality in our first couple of cycles, she recommended a double dose of HCG trigger. Every cycle was a learning experience and she took the time to look for protocol changes that might address my issues. No cycle was ever just like the one before—we saw better results with ever single cycle, which was very encouraging. Never have we ever felt rushed with her. Every time we meet with her, I feel like I am the most important patient on her caseload! She just really takes the time to connect with her patients on a personal level before, during, and after treatment. She laughed with us, cried with us, and never one gave up on us even we were ready to give up ourselves. Dr. Cooper is truly second to none and I will forever refer friends and family to her!!
What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?
Get in to see her ASAP!! Make sure you allow lots of time for that first appointment because she will learn as much as she can about your needs, desires, medical history, etc. It will be time we’ll-spent!!
During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?
Dr. Cooper is amazing. From the moment we first sat down with her, we felt like we had known her for years and that genuinely cared about us. She is very thorough and is great at taking the time to answer our questions in a way that is very comprehensible. She designs every patient’s treatment plan to meet the needs and nuisances of that patient, rather than using a “one-size-fits-all” approach. Never have we ever felt rushed with her. Every time we meet with her, I feel like I am the most important patient on her caseload! She just really takes the time to connect with her patients on a personal level before, during, and after treatment. She laughed with us, cried with us, and never one gave up on us even we were ready to give up ourselves. Dr. Cooper is truly second to none and I will forever refer friends and family to her!!
Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.
I have answered this question on previous pages and I have 2 children to care for, so this will be brief. Your “this only takes 10 minutes” line could not be more untrue, but I will continue because I feel so very strongly that Dr. Cooper is the absolute best in reproductive medicine. We used IVF with ICSI with Lupron protocol because I ovulate through the antagonist drugs. The only thing we did special was to separate all eggs into individual dishes due to an issue in 2011 where my eggs all coagulated together. Also due to the egg quality issue, we used a double trigger shot. We have 18 embryos frozen at the “2PN” stage from our 3rd cycle because my progesterone level was too high to do a fresh transfer. They are frozen at that early stage because from previous cycles, we learned that several of my embryos tend to arrest between days 3 and 5. Therefore, freezing early leaves us the option to do a Day 3 transfer if we feel it would be best. In our 4th cycle, we had 10 embryos at Day 5, 1 was a nice blastocyst, 2 were morulas that looked fairly decent, and the others were just “okay” as far as quality. We chose to transfer 3 (the blast and morulas). 1 of those took and our son was born in August 2017.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Andrea)
The nursing staff (Andrea and Karen) was AWESOME. They were so very compassionate and really made us feel comfortable every step of the way. They answered questions well and went FAR above and beyond to get test results to us in a timely manner.
Describe your experience with Vios Fertility Institute.
The clinic is new, so it’s very clean and inviting. The staff have all been very friendly and thorough! We appreciate that there is an office in Swansea, IL to save us the drive into St.Louis.
Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.
My insurance covered our treatments like any other medical treatment. We did 4 cycles and paid less than $5000 out of pocket.
Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
We really only had 1 cycle where there were multiple embryos to transfer. Dr.Cooper was very informative about our options. Since we had failed cycles previously and knew embryo quality was an issue, we opted to transfer 3. (None of the other 7 made it past day 5 to be frozen, so it was a great decision!). We were not at all scared at the prospect of multiples. I had been pregnant with twins before, actually—we lost one at 13 weeks and went on to have the other.
What specific things went wrong at Vios Fertility Institute?
  • Failed to send your chart to another clinic
10
Doctor
Amber Cooper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Amber Cooper at Vios Fertility Institute.

10
10
Age
29 - 30
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Endometriosis
10
10
We also experienced low numbers of eggs during our 2 retrievals. Dr. Rhee explained why she was comfortable and confident with continuing the cycle and we were lucky enough to end up with being pregnant with twins. Dr. Rhee was compassionate, provided me with all the necessary information and never made us feel pressured into a decision...After much consideration, we took a leap of faith and skipped the PGS test and transferred our only 2 embryos...went in for an ultrasound at 6 weeks were it was confirmed we were having twins.
My primary nurse [at Vios Fertility Institute] was amazing! During my time, the office was smaller so I didn't always get someone on the first call, but I always got a call back in a reasonable amount of time... My nurse and the entire team at Vios always had my appointments and procedure protocols organized and I never felt lost in the process. The entire team at Vios was genuinely invested in my care and outcome...Everything was organized and I never had issues with appointments or prescriptions. You do have to be prepared to visit their Mercy office and their IL office during an IVF cycle.
Age
29 - 30
Treated
2016 - 2017
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Endometriosis
10
10
How was your experience with Julie Rhee at Vios Fertility Institute?
Dr. Rhee explained the options, heard my concerns, and offered a recommendation of treatment, but I always felt like I had a choice. In fact, during our last cycle she explained a concern she had, but also shared that she was comfortable with either course of action we decided on. We also experienced low numbers of eggs during our 2 retrievals. Dr. Rhee explained why she was comfortable and confident with continuing the cycle and we were lucky enough to end up with being pregnant with twins. Dr. Rhee was compassionate, provided me with all the necessary information and never made us feel pressured into a decision. The day I was discharged with a healthy pregnancy was an very exciting day, yet a little sad because Dr. Rhee and her team were more like family throughout our journey.
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
Explore your options, but you can be confident in a decision to seek treatment with Dr. Rhee.
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
During my treatment, I felt I was treated very much like a human and not a number. I could call the office and talk to Dr. Rhee or her nurse, Meredith, at any time. Never felt rushed through a conversation. I also got to know the the other ladies in the office, so it felt more like a family during this difficult time.
Describe the protocols Julie Rhee used in your cycles at Vios Fertility Institute and their degree of success.
After my OBGYN tested me for egg quality and reserve and tested my husband, Dr. Rhee began our treatment with a sonohysterosalpingogram. My tubes were not blocked, but I had dilation so Dr. Rhee recommended a hysterosalpingogram (HSG) before we moved forward with treatment. The HSG showed the dye coming through, but pooled. Dr. Rhee was comfortable with moving forward with treatment. Had it showed blockage, she would have removed the blocked tube. Because we were lucky enough to have our insurance cover IVF and we had previous pregnancy resulting in a genetic abnormality that was fatal, Dr. Rhee recommended IVF over IUI. IVF allowed us to do a genetic screening of the embryos (PGS). Because of my age and health, there was no concern or any reason to believe we wouldn't get a desired amount of eggs for the egg retrieval. I went through the first IVF cycle, but Dr. Rhee was only able to retrieve 5 eggs - 4 of which were mature. 1 egg did not make it to day 5. We tested 3 eggs with PGS. All came back abnormal. Dr. Rhee recommended another cycle of IVF and depending on how many eggs we got this time, we would bank the eggs and do another cycle. For our second IVF cycle, we changed the injections in hopes of more eggs. Unfortunately we only retrieved 3 eggs. But, we had high quality embryos again and 2 out of 3 made it to day 5 (not very common). Because the first PGS test showed all embryos to be abnormal, but abnormal for unusual chromosomal issues that would either cause an early miscarriage or would autocorrect, we talked to Dr. Rhee about skipping the PGS test and doing a fresh egg transfer. Dr. Rhee was very supportive and comfortable with the option. After much consideration, we took a leap of faith and skipped the PGS test and transferred our only 2 embryos. Six days later I got a positive home pregnancy test and Dr. Rhee did a blood test 9 days after the transfer and confirmed I was pregnant. We went for blood work 2 more times to monitor numbers and then went in for an ultrasound at 6 weeks were it was confirmed we were having twins. We heard 2 heartbeats - it was the best day! Dr. Rhee scanned me weekly through 9 weeks when I was discharged with a healthy pregnancy.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Meredith Woody)
My primary nurse was amazing! During my time, the office was smaller so I didn't always get someone on the first call, but I always got a call back in a reasonable amount of time. I know they are growing, so this might be different now. My nurse and the entire team at Vios always had my appointments and procedure protocols organized and I never felt lost in the process. The entire team at Vios was genuinely invested in my care and outcome.
Describe your experience with Vios Fertility Institute.
Everything was organized and I never had issues with appointments or prescriptions. You do have to be prepared to visit their Mercy office and their IL office during an IVF cycle.
Describe the costs associated with your care under Julie Rhee at Vios Fertility Institute.
I was lucky enough to have insurance coverage so all i paid was my out of pocket maximum. Leading to this were office visit copays, paying for injections before delivery and paying 50% of procedure cost prior to the procedure. The remaining balance was due after it went through insurance after procedure completion.
Describe Julie Rhee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
Dr. Rhee made us aware of the possibility of embryos splitting and shared all the information on the risks of carrying multiples. She also shared that based on my age and other factors, one embryo was recommended. But, she gave us the option of 1 or 2, but would not do more. I was very happy to be able to make my own decision after hearing all of the facts.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Julie Rhee at Vios Fertility Institute.

10
10
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
10
10
In our very first appointment, she [Dr. Rhee] took the time to get to know us and our story. She had already reviewed all of our charts, and had a game plan in mind for what came next. She spent a significant amount of time explaining what would happen and how it would happen to us as well as any risks involved. She could get started right away, and she held our hand through the whole process. While Dr. Rhee is incredibly smart, she also has a wonderful bedside manner. She made the process fun and even though we didn't conceive through "conventional means" she really made the process special for us.
I saw the same nurses and patient coordinators [at Vios STL] every time I was there, and when I had questions I didn't have to give them every little detail of where I was in the process, they committed it to memory and knew how to answer my questions without prompting...Meredith is the bees knees. She's incredible. We've been working with Vios for months, and she was there the entire way through. She was present at every procedure, she answered all my calls and emails within hours [even on the weekends!], she was incredibly organized when giving us direction, and she often called to check up on us throughout the process.
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
10
10
How was your experience with Julie Rhee at Vios Fertility Institute?
Dr. Rhee is fantastic, I truly can't imagine having gone to anyone else. In our very first appointment, she took the time to get to know us and our story. She had already reviewed all of our charts, and had a game plan in mind for what came next. She spent a significant amount of time explaining what would happen and how it would happen to us as well as any risks involved. She could get started right away, and she held our hand through the whole process. While Dr. Rhee is incredibly smart, she also has a wonderful bedside manner. She made the process fun and even though we didn't conceive through "conventional means" she really made the process special for us. I'll never forget what she's done for our family. Dr. Rhee couldn't have been more wonderful, I honestly wouldn't change a single thing!
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
I would tell a prospective client to meet her as soon as they're ready; the whole process isn't as scary as you think, she makes it wonderful!
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
Julie's entire staff knows us by name. Often times, I didn't even have to sign in upon arrival, they knew me already! I saw the same nurses and patient coordinators every time I was there, and when I had questions I didn't have to give them every little detail of where I was in the process, they committed it to memory and knew how to answer my questions without prompting.
Describe the protocols Julie Rhee used in your cycles at Vios Fertility Institute and their degree of success.
While I don't recall specific names, I can tell you that we did two transfers. The first time we did an egg retrieval and a fresh transfer. During that process I took injectable and oral hormones/prescriptions while building the egg reserve, a trigger shot, and then after transfer. We did not have success on this transfer. Next we did a frozen egg transfer, adjusting protocol and increasing the number of embryos transferred to two [rather than one on the first try]; we had success! Because we didn't have to do a retrial, this process was simpler. We still had injectables and oral medication, slightly altered from the first round. I am currently 9.5 weeks pregnant.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Meredith Woody)
Meredith is the bees knees. She's incredible. We've been working with Vios for months, and she was there the entire way through. She was present at every procedure, she answered all my calls and emails within hours [even on the weekends!], she was incredibly organized when giving us direction, and she often called to check up on us throughout the process. There's not a single thing I would change about my interactions with Meredith!
Describe your experience with Vios Fertility Institute.
I can't say enough wonderful things about Dr. Rhee and her incredible team at Vios Fertility Clinic. My husband and I interviewed them and sought their help after three years without success and two miscarriages. Dr. Rhee took the time to hand-hold us through the entire process and could begin right away. She is knowledgeable, she is kind, and I have no doubt that she's absolutely the best! What I loved most about working with the team at Vios is the friendly faces I saw through each appointment - consistently seeing the same team members, team members who know us and our story - put our minds at ease. I didn't have to explain our "saga" or where I was in the IVF process with every question, Meredith [the best damn patient coordinator of all time!] knew exactly what was going on with me. My questions were answered thoroughly and quickly - and trust me, after what we've been through, we had a lot [poor Meredith!]! I can't thank this incredible team enough for making our dreams of having a family come true! If you want the best care, the best team, and the best experience the group at Vios is the choice for you, they are truly your partner in conception. The only suggestion for change I might have is in the document given outlining medicine post-transfer. The first transfer we misread the information and we were a day or two late in starting a protocol. The sheet was a little confusing because it lists all the medicines, but not necessarily in the order you'll start them. It might be more beneficial to have sheet that outlines each day and what you take. I was able to type up my own at home, that included check marks every day that I checked when I took the medicine, and it was much easier to manage the second time around. This is SUCH a minor thing, I only thought of it because you're asking!
Describe the costs associated with your care under Julie Rhee at Vios Fertility Institute.
The cost for the care with Dr. Rhee was around $16,000, I think.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Julie Rhee at Vios Fertility Institute.

10
10
Age
30
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
PCOS
10
10
Dr. Rhee immediately made us feel at ease our first visit, as she truly got to know us and our background and took a genuine interest in our journey. She was very knowledgeable and immediately came up with a treatment plan moving at a pace we were comfortable with. As setbacks occurred, she would quickly adjust the plan to ensure that we were getting the best treatment for success. We saw her several times within our treatment, and she was always available if we needed any additional information. We couldn't have been happier with her professionalism, knowledge, and how she treated us.
The entire office staff [at Vios Fertility Institute] is fantastic, and you grow to feel like they are an extension of your family. We never had a long wait at the office, and always could make appointment times around our full-time work schedule... felt like they were invested in our success as much as we were. We couldn't have been happier with the level of care we received during a difficult journey.
Age
30
Treated
2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
PCOS
10
10
How was your experience with Julie Rhee at Vios Fertility Institute?
Dr. Rhee was fantastic to work with. My husband and I didn't know what to expect and because of that were nervous about going down the path of infertility treatment. Dr. Rhee immediately made us feel at ease our first visit, as she truly got to know us and our background and took a genuine interest in our journey. She was very knowledgeable and immediately came up with a treatment plan moving at a pace we were comfortable with. As setbacks occurred, she would quickly adjust the plan to ensure that we were getting the best treatment for success. We saw her several times within our treatment, and she was always available if we needed any additional information. We couldn't have been happier with her professionalism, knowledge, and how she treated us.
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
Don't be nervous and don't hesitate to get started right away. Dr. Rhee will immediately make you feel at ease and works with patients to understand where they are at in the process and how aggressive they want to be with treatments. She would often give us several options and take the time to discuss them in depth so we could make a decision we were comfortable with. She's the best!
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
Dr. Rhee individualized all treatment plans and really took the time to get to know my husband and I at each visit. We got to know not only her but her office staff on a personal level, and felt like they were invested in our success as much as we were. We couldn't have been happier with the level of care we received during a difficult journey.
Describe the protocols Julie Rhee used in your cycles at Vios Fertility Institute and their degree of success.
We originally started off with femara and timed intercourse, as my husband and I weren't ready for some of the more aggressive treatment plans emotionally yet. However, after the first cycle of femara it was confirmed that I wasn't ovulating, so Dr. Rhee immediately adjusted the treatment plan and added in additional monitoring. We used both femara and injectables (Gonal G) the second cycle along with a trigger shot and an IUI. That cycle resulted in a chemical pregnancy. The next cycle, which was successful we stuck with the femara and injectables (Menapur) and IUI. Dr. Rhee adjusted the type of injectable as I was close to over-responding on a low-dose of Gonal F. The 2nd IUI cycle was our successful cycle!
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Meredith )
Meredith is the BEST! She was always available whenever we needed ANYTHING, and took the time to explain everything in detail. It was obvious that she cared about all her patients and her warm, caring personality was much appreciated during this stressful time!
Describe your experience with Vios Fertility Institute.
Vios was a great clinic to go to; they recently moved into a bigger office, and the décor is very welcoming to patients. The entire office staff is fantastic, and you grow to feel like they are an extension of your family. We never had a long wait at the office, and always could make appointment times around our full-time work schedule.
10
Doctor
Julie Rhee
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Julie Rhee at Vios Fertility Institute.

10
10
Age
28
Treated
2019
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve, Endometriosis, Male Factor
10
10
Dr. Cooper gave me strength during a very vulnerable time. She gave me hope but not false hope. She was honest and personable. She didn’t rush me or her time with me. She treated me like I was family. There are not words to describe the quality of care I have received with Dr. Cooper. I have seen multiple doctors in multiple specialties and never once have I felt the immediate trust and shared hope as I have with Dr. Cooper.
[Vios Fertility Institute is] Clean. Easy to access. Warm and welcoming. Organized. Staffed wonderfully. You will feel calm, cared for, and you will know you are in the right place the moment you walk through the doors. Any apprehension you have will vanish immediately.... I am a Glow Program member which gave me additional treatment discounts.... Karen has treated me with kindness and respect every step of the way so far. She answers my excessive amount of questions without hesitation and as quick as a whip. She is delightful and compassionate.
Age
28
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve, Endometriosis, Male Factor
10
10
How was your experience with Amber Cooper at Vios Fertility Institute?
Dr. Cooper gave me strength during a very vulnerable time. She gave me hope but not false hope. She was honest and personable. She didn’t rush me or her time with me. She treated me like I was family. There are not words to describe the quality of care I have received with Dr. Cooper. I have seen multiple doctors in multiple specialties and never once have I felt the immediate trust and shared hope as I have with Dr. Cooper. They don’t make doctors like her anymore. Skilled, intelligent, insightful, caring, honest, trusting, personable, and loving.
What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?
Don’t waste your time seeing other doctors like I did. No one else compares to Dr. Cooper.
During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?
Dr. Cooper was nice and personable. She spoke to me in a way that I could understand what we were getting into and elaborated on details for further clarification. She treated me like I was a family member. Like I could have been her sister and she was being honest, truthful, and ready to help me find a solution.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Karen )
Karen has treated me with kindness and respect every step of the way so far. She answers my excessive amount of questions without hesitation and as quick as a whip. She is delightful and compassionate.
Describe your experience with Vios Fertility Institute.
Clean. Easy to access. Warm and welcoming. Organized. Staffed wonderfully. You will feel calm, cared for, and you will know you are in the right place the moment you walk through the doors. Any apprehension you have will vanish immediately.
Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.
I am a Glow Program member which gave me additional treatment discounts.
10
Doctor
Amber Cooper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IVF
Diagnosis
Male Factor, Unexplained
10
10
She's candid, but kind. She [Dr. Roohi Jeelani] is always willing to go the extra mile to make me feel comfortable. This is especially important because I have anxiety and the procedures I've had are very hard to go through.... Gonal-f and menopur. We added HGH to get better quality eggs on the second retrieval. We tried an estrogen priming protocol for an FET that got canceled. We adjusted doses and tried again, but that was canceled. We then tried FSH instead and were able to proceed with a transfer, though unsuccessfully.
The facilities [VIOS Fertility-Chicago] are great. Only downside is the lab is in downtown Chicago, which means you have to deal with traffic and parking for retrievals and transfers. However it's not that bad to find parking... Everyone has been great so far. They are all very nice and compassionate. They are also willing to go the extra mile when issues come up, especially with medicine and pharmacy stuff
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Male Factor, Unexplained
10
10
How was your experience with Roohi Jeelani at Vios Fertility Institute?
She's candid, but kind. She is always willing to go the extra mile to make me feel comfortable. This is especially important because I have anxiety and the procedures I've had are very hard to go through.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Vios Fertility Institute?
Listen to everything she says, but trust that she is open to you and your feelings. If you ask her what she would do, she is honest and will be candid, but very kind.
During treatment, were you treated like a number or a human with Roohi Jeelani at Vios Fertility Institute?
The first meeting we had she had reviewed everything from our previous clinic. Not only is she incredibly informative, she lets us make our own decisions on what direction we want to try. She likes to give us the information we need, but leaves it open to our wants and desires. In addition, she has incredible empathy for our journey thus far and has always approached us with compassion.
Describe the protocols Roohi Jeelani used in your cycles at Vios Fertility Institute and their degree of success.
Gonal-f and menopur. We added HGH to get better quality eggs on the second retrieval. We tried an estrogen priming protocol for an FET that got canceled. We adjusted doses and tried again, but that was canceled. We then tried FSH instead and were able to proceed with a transfer, though unsuccessfully.
Describe your experience with the nursing staff.
Everyone has been great so far. They are all very nice and compassionate. They are also willing to go the extra mile when issues come up, especially with medicine and pharmacy stuff
Describe your experience with Vios Fertility Institute.
The facilities are great. Only downside is the lab is in downtown Chicago, which means you have to deal with traffic and parking for retrievals and transfers. However it's not that bad to find parking
Describe the costs associated with your care under Roohi Jeelani at Vios Fertility Institute.
Covered by insurance
Describe Roohi Jeelani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
Since we PGS tested, we were advised to transfer just 1
10
Doctor
Roohi Jeelani
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Male Factor, Unexplained
10
10
She is warm, authentic, a complete turnaround from physicians I had seen at another clinic. She has been a breath of fresh air in asking about what we do for a living, little questions here and there that helped us feel seen. ... Dr. Beltsos has been warm, friendly, welcoming, and the decor and setting seems to be a result of her warmth and heart being in the work she does. She took our preferences seriously and honored our wishes in a very client-centered way vs touting research or stats.
It feels more spa-like than the other medical setting we were in - everything feels more intimate and welcoming. Nice decor, well thought out Delicious complimentary coffee - little things like this make such a difference when you're going to a clinic a couple, few times a week ... Decided to try Vios and am so glad we did. ... [Nursing staff] Wonderful. Everyone is different, of course prefer some more than others, yet overall I have such a positive experience with them - clear, authentic, knowledgeable, warm
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Male Factor, Unexplained
10
10
How was your experience with Angeline N. Beltsos at Vios Fertility Institute?
We transferred from another clinic and it has been the most positive experience. We left the other clinic unsure if we would move forward with medical intervention as it felt like such an off fit for us. Decided to try Vios and am so glad we did. Dr. Beltsos has been warm, friendly, welcoming, and the decor and setting seems to be a result of her warmth and heart being in the work she does. She took our preferences seriously and honored our wishes in a very client-centered way vs touting research or stats.
What's one piece of advice would you give a prospective patient of Angeline N. Beltsos at Vios Fertility Institute?
Go see her.
During treatment, were you treated like a number or a human with Angeline N. Beltsos at Vios Fertility Institute?
She is warm, authentic, a complete turnaround from physicians I had seen at another clinic. She has been a breath of fresh air in asking about what we do for a living, little questions here and there that helped us feel seen.
Describe the protocols Angeline N. Beltsos used in your cycles at Vios Fertility Institute and their degree of success.
IUI cycle with letrozole trigger shot - ovidrel 2 IUIs endometrin following negative result rationale - MFI, sperm quality less than recommended yet they honored our wishes to do IUI before IVF
Describe your experience with the nursing staff.
Wonderful. Everyone is different, of course prefer some more than others, yet overall I have such a positive experience with them - clear, authentic, knowledgeable, warm
Describe your experience with Vios Fertility Institute.
It feels more spa-like than the other medical setting we were in - everything feels more intimate and welcoming. Nice decor, well thought out Delicious complimentary coffee - little things like this make such a difference when you're going to a clinic a couple, few times a week
Describe the costs associated with your care under Angeline N. Beltsos at Vios Fertility Institute.
Working toward our deductible so all in probably $2k
10
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
32
Treated
2018
Success with this Doc
Yes
Treatment
10 IUI, 2 IVF
Diagnosis
Male Factor, PCOS
9
9
With high quality embryos and low maternal age, she [Dr. Beltsos] recommended one single embryo transfer...She was very caring in person and I never really felt rushed with her. She hugs you and is warm. But I only saw her initially, she popped in a consult after PGS results and freezing, and at transfer...You could tell she was stressed at times due to her rapidly growing clinics but it never interferes with my treatment per say. She was not available for my retrieval but was able to do my transfer for me. I saw her beginning and end of treatment but not during any monitoring appointments.
The wicker park office [of Vios Fertility Institute] is calming and nice. The receptionist team always knew who you were and were very professional and responsive. There did tend to be waits for monitoring even when the clinic didn’t appear to be very busy...I had a primary nurse but didn’t always see her. Felt like a saw a lot of nurses but it was tough to keep them straight. All were helpful but never made a strong connection to any. She had a younger APN working there who was very nice and informative. I got to meet with her a few times.
Age
32
Treated
2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
10 IUI, 2 IVF
Diagnosis
Male Factor, PCOS
9
9
How was your experience with Angeline N. Beltsos at Vios Fertility Institute?
She is warm and compassionate. You could tell she was stressed at times due to her rapidly growing clinics but it never interferes with my treatment per say. She was not available for my retrieval but was able to do my transfer for me. I saw her beginning and end of treatment but not during any monitoring appointments.
What's one piece of advice would you give a prospective patient of Angeline N. Beltsos at Vios Fertility Institute?
Come prepared with your questions.
During treatment, were you treated like a number or a human with Angeline N. Beltsos at Vios Fertility Institute?
She was very caring in person and I never really felt rushed with her. She hugs you and is warm. But I only saw her initially, she popped in a consult after PGS results and freezing, and at transfer.
Describe the protocols Angeline N. Beltsos used in your cycles at Vios Fertility Institute and their degree of success.
Did antagonist protocol due to overstimming in the past and having a high AMH. Triggered with small amount of hcg and large dose of Lupron. I still got OHSS but not as severe after previous ER with another clinic. Needed to then do frozen transfer.
Describe your experience with your nurse at Vios Fertility Institute.
I had a primary nurse but didn’t always see her. Felt like a saw a lot of nurses but it was tough to keep them straight. All were helpful but never made a strong connection to any. She had a younger APN working there who was very nice and informative. I got to meet with her a few times.
Describe your experience with Vios Fertility Institute.
The wicker park office is calming and nice. The receptionist team always knew who you were and were very professional and responsive. There did tend to be waits for monitoring even when the clinic didn’t appear to be very busy.
Describe the costs associated with your care under Angeline N. Beltsos at Vios Fertility Institute.
Lifetime cap on fertility insurance covered most, did pay out of pocket for some meds. Overall cost probably around $12k
Describe Angeline N. Beltsos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
With high quality embryos and low maternal age, she recommended one single embryo transfer
What specific things went wrong at Vios Fertility Institute?
  • Failed to call in prescriptions to pharmacy
9
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
8
Age
34
Treated
2018
Success with this Doc
?
Treatment
IVF
Diagnosis
9
8
Dr. Rhee was was very caring and spent an hour with us in each consultation. She made sure we knew the pros and cons of each option (IUI or IVF). She explained the tests that would be run and made me feel at ease...My first round of tests were diagnostic blood work and ultrasounds. she then ordered a saline ultrasound. I was a nervous wreck for the saline ultrasound, but Dr. Rhee talked to me through the exam so I knew what to expect. I start my baseline testing for our first IVF cycle next Friday. I have a tentative calendar of events for that cycle but can not elaborate at this time as it is in progress.
I think all of the employees [at Vios Fertility Institute] are very compassionate about their patients and jobs. They are excellent listeners. The weakness would just be the organizational aspect. I have been passed around a few times when I call about tests or my prior auth...After my first appointment I felt like the team was a little disorganized in providing responses to my question. Once I decided on IVF, I spoke with an IVF nurse who was so nice and caring. She walked me through the next series of events. I have not started yet (start next Friday) but as long as I have this nurse in my corner I feel comfortable.
Age
34
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
9
8
How was your experience with Julie Rhee at Vios Fertility Institute?
Dr. Rhee was was very caring and spent an hour with us in each consultation. She made sure we knew the pros and cons of each option (IUI or IVF). She explained the tests that would be run and made me feel at ease.
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
None
Describe the protocols Julie Rhee used in your cycles at Vios Fertility Institute and their degree of success.
My first round of tests were diagnostic blood work and ultrasounds. she then ordered a saline ultrasound. I was a nervous wreck for the saline ultrasound, but Dr. Rhee talked to me through the exam so I knew what to expect. I start my baseline testing for our first IVF cycle next Friday. I have a tentative calendar of events for that cycle but can not elaborate at this time as it is in progress.
Describe your experience with the nursing staff.
After my first appointment I felt like the team was a little disorganized in providing responses to my question. Once I decided on IVF, I spoke with an IVF nurse who was so nice and caring. She walked me through the next series of events. I have not started yet (start next Friday) but as long as I have this nurse in my corner I feel comfortable.
Describe your experience with Vios Fertility Institute.
I think all of the employees are very compassionate about their patients and jobs. They are excellent listeners. The weakness would just be the organizational aspect. I have been passed around a few times when I call about tests or my prior auth.
Describe the costs associated with your care under Julie Rhee at Vios Fertility Institute.
I am still in progress so not sure how much overall cost of IVF will be. My insurance covers a chunk of the procedure, but we are estimating roughly $7k to be the amount owed by us.
Describe Julie Rhee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
Dr. Rhee suggests transferring one embryo. Due to my size she said multiples would put me as high risk and she wants to avoid that if possible.
9
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
8
Age
41
Treated
2019
Success with this Doc
?
Treatment
5 IVF, 5 Egg Freezing
Diagnosis
Endometriosis, Poor Egg Quality
8
8
Dr. Beltsos is open to trying new protocols and testing. She includes you in the decision making process. There are issues with communication, particularly with the portal. ... The entire staff [Vios Fertility Institute], including Dr. Beltsos, gets to know you and is warm and nurturing. ... Just go for a consult! It doesnt hurt to have a discussion. ...
The clinic [VIOS] as a whole is very refreshing. Everyone is personable and warm and makes a hard path easier to deal with. ... I have done 4 rounds of IVF and experienced small issues here and there. Nothing major was missed but I definitely had to keep on top of things to make sure meds were called in, protocol dosing was correct, and appointment were made. I have at least 3 times when my appointment was made incorrectly.
Age
41
Treated
2019
Success with this Doc
?
Race
European, Middle Eastern
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IVF, 5 Egg Freezing
Diagnosis
Endometriosis, Poor Egg Quality
8
8
How was your experience with Angeline N. Beltsos at Vios Fertility Institute?
The clinic as a whole is very refreshing. Everyone is personable and warm and makes a hard path easier to deal with. Dr. Beltsos is open to trying new protocols and testing. She includes you in the decision making process. There are issues with communication, particularly with the portal.
What's one piece of advice would you give a prospective patient of Angeline N. Beltsos at Vios Fertility Institute?
Just go for a consult! It doesnt hurt to have a discussion. When becoming a patient, make sure you know your nurse in charge and ask to see them at every monitoring appointment. It will cut down on the communication issues.
During treatment, were you treated like a number or a human with Angeline N. Beltsos at Vios Fertility Institute?
The entire staff, including Dr. Beltsos, gets to know you and is warm and nurturing.
Describe your experience with your nurse at Vios Fertility Institute.
Kind, caring, and compassionate. Everyone works as a team.
Describe your experience with Vios Fertility Institute.
The clinic provides a positive environment for this process and there are multiple locations to help with convenience. I never have trouble scheduling an appointment at a time that works and usually am in and out quickly. There can be issues with communication primarily due to the portal. However, if you speak with your nurse at every monitoring appointment issues are reduced.
Describe the costs associated with your care under Angeline N. Beltsos at Vios Fertility Institute.
I had insurance.
What specific things went wrong at Vios Fertility Institute?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
8
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
41
Treated
2019
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Poor Egg Quality
10
10
I had access to the doctor [Dr. Jeelani] on her cell at all hours of the night! She is truly amazing, and being a patient of IVF herself she can relate to the anxiety of it all... I believe she was a gift, to have had such a passionate physician during the most important thing in your life. I am very pleased with this process and will recommend her to anyone going through any infertility issues...She believes in transferring 2.
[The nurses at Vios Fertility Institute are] all great. Very compassionate and reliable...They get you in and out for appts quickly! The nurses are all highly skilled in blood draw which is huge as you will get it done at least 20 times! The front desk staff aren’t the friendliest at times but getting better with more visits...Omnitrope the whole cycle 25ml for egg quality which I believe was key! It was an out of pocket cost but worth it. Follistim 300, then day 6 added in 225 Ganerelix then a 15k trigger of Novarel.
Age
41
Treated
2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Poor Egg Quality
10
10
How was your experience with Roohi Jeelani at Vios Fertility Institute?
Dr. Jeelani is truly a god send in this process. I believe she was a gift, to have had such a passionate physician during the most important thing in your life. I am very pleased with this process and will recommend her to anyone going through any infertility issues.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Vios Fertility Institute?
Follow everything she says down to the supplements and trust the process!
During treatment, were you treated like a number or a human with Roohi Jeelani at Vios Fertility Institute?
I had access to the doctor on her cell at all hours of the night! She is truly amazing, and being a patient of IVF herself she can relate to the anxiety of it all.
Describe the protocols Roohi Jeelani used in your cycles at Vios Fertility Institute and their degree of success.
Omnitrope the whole cycle 25ml for egg quality which I believe was key! It was an out of pocket cost but worth it. Follistim 300, then day 6 added in 225 Ganerelix then a 15k trigger of Novarel.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Morgan)
They’re all great. Very compassionate and reliable
Describe your experience with Vios Fertility Institute.
They get you in and out for appts quickly! The nurses are all highly skilled in blood draw which is huge as you will get it done at least 20 times! The front desk staff aren’t the friendliest at times but getting better with more visits.
Describe the costs associated with your care under Roohi Jeelani at Vios Fertility Institute.
My retrieval’s are covered by insurance. My HGH Omnitrope was An out of pocket Med that’s elective for $700 a cycle and genetic testing was a around $5500
Describe Roohi Jeelani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
She believes in transferring 2.
10
Doctor
Roohi Jeelani
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
No
Treatment
1 IUI, IVF
Diagnosis
Male Factor, Poor Egg Quality
10
10
She [Dr. Beltsos] made me feel heard. She did research on my case. And had answers. Took time to sit with me multiple times. Was very communicative. ... She looked over all my information before I even arrived. And had researched and had a plan before I even met with her. ... She recommended transferring my last two embryos together because the grades were lower.
Strengths: organization. Appointment availability great. The monitoring was always fast in and out in 15. I never spent more than an hour. Also the technicians [Vios Fertility Institute] knew their stuff and I felt comfortable every time. ... They [nurses] were amazing! Them alone would make me use this clinic again. They always were available. They’d answer any and all questions. They legit cared so much. Sat and cried with me. We’re just overall wonderful
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
No
Race
European, Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, IVF
Diagnosis
Male Factor, Poor Egg Quality
10
10
How was your experience with Angeline N. Beltsos at Vios Fertility Institute?
She was wonderful. She looked over all my information before I even arrived. And had researched and had a plan before I even met with her. And made me feel important and was authentic and genuine in how she treated me.
What's one piece of advice would you give a prospective patient of Angeline N. Beltsos at Vios Fertility Institute?
Be honest about you want and listen to her. She is very insightful and will give you clarity about your situation.
During treatment, were you treated like a number or a human with Angeline N. Beltsos at Vios Fertility Institute?
She made me feel heard. She did research on my case. And had answers. Took time to sit with me multiple times. Was very communicative.
Describe the protocols Angeline N. Beltsos used in your cycles at Vios Fertility Institute and their degree of success.
Embryo transfer for multiple transfers. She recommended transferring my last two embryos together because the grades were lower. We did a standard procedure of frozen embryo transfer.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Stacey and Lacey)
They were amazing! Them alone would make me use this clinic again. They always were available. They’d answer any and all questions. They legit cared so much. Sat and cried with me. We’re just overall wonderful
Describe your experience with Vios Fertility Institute.
Strengths: organization. Appointment availability great. The monitoring was always fast in and out in 15. I never spent more than an hour. Also the technicians knew their stuff and I felt comfortable every time. They were great!
Describe the costs associated with your care under Angeline N. Beltsos at Vios Fertility Institute.
Around 4000 for transfer and about 1000 for consults.
Describe Angeline N. Beltsos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
I agreed with multiple. I would do multiple again.
10
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
43
Treated
2019
Success with this Doc
Yes
Treatment
Diagnosis
Endometriosis, Male Factor, Tubal Blockage
10
10
Dr. Beltsos was very compassionate and listened to our concerns. She was proactive in addressing my damaged fallopian tube and even referred me to an incredible surgeon. My husband and I are excited to begin IVF with this Dr. ... Dr. Beltsos has a wonderful bedside manner. She truly cares about her patients. ... We have only done a consultation and pre testing at this point. ...
It can be intimidating walking into a Fertility clinic [Vios Fertility Institute] and the entire staff made us feel at home. We will be starting the IVF process soon a d the staff has been on top of all details pertaining to this process. I really enjoy the patient portal. You can communicate with the staff through this online format. The staff will send you all documents, videos and pertinent information through the portal.
Age
43
Treated
2019
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Endometriosis, Male Factor, Tubal Blockage
10
10
How was your experience with Angeline N. Beltsos at Vios Fertility Institute?
Dr. Beltsos was very compassionate and listened to our concerns. She was proactive in addressing my damaged fallopian tube and even referred me to an incredible surgeon. My husband and I are excited to begin IVF with this Dr.
What's one piece of advice would you give a prospective patient of Angeline N. Beltsos at Vios Fertility Institute?
Have all your questions prepared in advance. Communicate all your concerns.
During treatment, were you treated like a number or a human with Angeline N. Beltsos at Vios Fertility Institute?
Dr. Beltsos has a wonderful bedside manner. She truly cares about her patients.
Describe the protocols Angeline N. Beltsos used in your cycles at Vios Fertility Institute and their degree of success.
We have only done a consultation and pre testing at this point.
Describe your experience with the nursing staff.
Warm, friendly, fun!
Describe your experience with Vios Fertility Institute.
The office is clean, efficient, and organized. My husband and I are pleased with staff. They are always there to answer any questions or concerns. It can be intimidating walking into a Fertility clinic and the entire staff made us feel at home. We will be starting the IVF process soon a d the staff has been on top of all details pertaining to this process. I really enjoy the patient portal. You can communicate with the staff through this online format. The staff will send you all documents, videos and pertinent information through the portal.
10
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
9
Age
41 - 42
Treated
2018 - 2019
Success with this Doc
?
Treatment
6 IVF, 6 Egg Freezing, 6 Embryo Freezing
Diagnosis
Uterine Fibroids
10
9
[Dr. Beltsos] is very compassionate and her #1 goal is to get you pregnant. She will try anything and will also listen to your concerns and adjust accordingly. She will make you understand everything that is going to happen and why...Since I am 42, she recommended that my stims start high on the first 3 days then taper down. The rationale is to jump start my follicles...is very conservative in this aspect but we agreed to transfer 2.
The nursing staff [at Vios Fertility Institute-Chicago] is pretty good. I've had one to tell me stop my supplements during stims and one tell me to stay on them...Strengths are definitely the physicians and nurses. The weakness is the billing. It's very bad. They never answer the phone or call you back. However, when a $20 bill is due, they will hound you. I had to threaten to Cc: Beltsos in an email for someone to call me back.
Age
41 - 42
Treated
2018 - 2019
Success with this Doc
?
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IVF, 6 Egg Freezing, 6 Embryo Freezing
Diagnosis
Uterine Fibroids
10
9
How was your experience with Angeline N. Beltsos at Vios Fertility Institute?
Beltsos is very compassionate and her #1 goal is to get you pregnant. She will try anything and will also listen to your concerns and adjust accordingly. She will make you understand everything that is going to happen and why. I do feel like she will get me pregnant.
What's one piece of advice would you give a prospective patient of Angeline N. Beltsos at Vios Fertility Institute?
Make sure you check your invoices.
During treatment, were you treated like a number or a human with Angeline N. Beltsos at Vios Fertility Institute?
She remembers you and knows your name.
Describe the protocols Angeline N. Beltsos used in your cycles at Vios Fertility Institute and their degree of success.
Since I am 42, she recommended that my stims start high on the first 3 days then taper down. The rationale is to jump start my follicles.
Describe your experience with the nursing staff.
The nursing staff is pretty good. I've had one to tell me stop my supplements during stims and one tell me to stay on them.
Describe your experience with Vios Fertility Institute.
Strengths are definitely the physicians and nurses. The weakness is the billing. It's very bad. They never answer the phone or call you back. However, when a $20 bill is due, they will hound you. I had to threaten to Cc: Beltsos in an email for someone to call me back.
Describe the costs associated with your care under Angeline N. Beltsos at Vios Fertility Institute.
The cost is standard I guess with insurance but I had private insurance which is really expensive. I'm about 10k in credit card debt right now
Describe Angeline N. Beltsos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
Beltsos is very conservative in this aspect but we agreed to transfer 2.
What specific things went wrong at Vios Fertility Institute?
  • Provided conflicting information
10
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Angeline N. Beltsos at Vios Fertility Institute.

10
10
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
?
Treatment
5 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
10
10
Dr. Cooper was amazing. I had a break down on the phone with one of the nurses because my cycle wasn't going as good as I wanted. Minutes later Dr. Cooper called me and she was out of the country on vacation and calmed me down...letroloze and injectibles with cetrotide included InvoCell...1st IUI, Clomid and ovidril...2nd IUI letrozol, follistim, and ovidril...3rd iui all injectibles...4th all injectable
[Clinic errors at Vios Fertility Institute were] Just billing issues and not receiving phone calls with results or next steps...Great clinic, just getting busier everyday. So sometimes you have to wait a long time. And the billing department doesn't seem to really know what is going on. I would highly recommend...would ask me questions that they should know the answer to. For example, I was using donor sperm and they asked my husband to go back to give his sample.
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
10
10
How was your experience with Amber Cooper at Vios Fertility Institute?
Dr. Cooper was amazing. I had a break down on the phone with one of the nurses because my cycle wasn't going as good as I wanted. Minutes later Dr. Cooper called me and she was out of the country on vacation and calmed me down.
What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?
None
During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?
The only time I felt like a number is when they got super busy and would ask me questions that they should know the answer to. For example, I was using donor sperm and they asked my husband to go back to give his sample.
Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.
1st IUI, Clomid and ovidril 2nd IUI letrozol, follistim, and ovidril 3rd iui all injectibles 4th all injectable 5th letroloze and injectibles with cetrotide included InvoCell. Gonal F, menopur, cetrotide, and trigger
Describe your experience with the nursing staff.
The only bad thing I have to say is sometimes I would not get a phone call with my results. I would have to call in the next day and they would apologize for not getting back to me
Describe your experience with Vios Fertility Institute.
Great clinic, just getting busier everyday. So sometimes you have to wait a long time. And the billing department doesn't seem to really know what is going on. I would highly recommend. That is all.
Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.
I've spent a total of about 18000
What specific things went wrong at Vios Fertility Institute?
  • Failed to call with results
  • Provided conflicting information
10
Doctor
Amber Cooper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
29 - 30
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Unexplained
10
10
Dr. Rhee was extremely compassionate and made sure all of our concerns were addressed. Despite seeing how busy her office was at times, I always felt like I was her only patient. She is knowledgeable, trustworthy, and comforting. Throughout our treatment, I felt like we were given decisions of which route we wanted to go, and able to make decisions based on financial impact and how aggressive we wanted to be.
We love, love, LOVED Meredith [a nurse at Vios Fertility Institute]! She was extremely responsive and knowledgeable about our treatments and able to answer any and all questions.... Dr. Rhee, all of the nurses, and the entire office staff took the time to get to know my husband and I. With as often as we were going to the office, it was nice to feel like we were visiting friends rather than focusing on the pending appointment.
Age
29 - 30
Treated
2016 - 2017
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI
Diagnosis
Unexplained
10
10
How was your experience with Julie Rhee at Vios Fertility Institute?
Dr. Rhee was extremely compassionate and made sure all of our concerns were addressed. Despite seeing how busy her office was at times, I always felt like I was her only patient. She is knowledgeable, trustworthy, and comforting. Throughout our treatment, I felt like we were given decisions of which route we wanted to go, and able to make decisions based on financial impact and how aggressive we wanted to be.
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
You could be in for a long, tiring journey, but you are in absolutely wonderful hands!
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
Dr. Rhee, all of the nurses, and the entire office staff took the time to get to know my husband and I. With as often as we were going to the office, it was nice to feel like we were visiting friends rather than focusing on the pending appointment.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Meredith)
We love, love, LOVED Meredith! She was extremely responsive and knowledgeable about our treatments and able to answer any and all questions.
Describe your experience with Vios Fertility Institute.
I would give this office high ratings even during our treatment before we had success. I really do not have anything but wonderful things to say about this clinic and would highly recommend any family and friends.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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1
2
Age
29
Treated
2016
Success with this Doc
No
Treatment
IUI
Diagnosis
Endometriosis, Unexplained
1
2
She [Dr. Rhee] wanted to get started quickly. I didn't feel like we had the time we wanted to have our questions answered. Not overall compassionate after I passed out from a procedure. I left feeling like I don't want these people taking care of me when i am under anthesthia...I felt pushed to do this test and take that medicine. I didn't feel listened to. This was not my first time doing treatment and I know my body, I know what works and I wanted a doctor who would take that into consideration...Go somewhere else. Go to someone who has more experience. She just started practicing on her own at the start of 2016...
It's a new clinic [Vios]. The office is small and cramped. It doesn't even have a bathroom in it which was a problem...I passed out after a procedure and was in pain. The nurse could barley manage to come into the room and help me. Thankfully my husband was there to take care of me. The Medical assistant was also helpful but being an nurse myself I wasn't impressed. When your patient needs something you help no excuses...
Age
29
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
IUI
Diagnosis
Endometriosis, Unexplained
1
2
How was your experience with Julie Rhee at Vios Fertility Institute?
She wanted to get started quickly. I didn't feel like we had the time we wanted to have our questions answered. Not overall compassionate after I passed out from a procedure. I left feeling like I don't want these people taking care of me when i am under anthesthia
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
Go somewhere else. Go to someone who has more experience. She just started practicing on her own at the start of 2016
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
I felt pushed to do this test and take that medicine. I didn't feel listened to. This was not my first time doing treatment and I know my body, I know what works and I wanted a doctor who would take that into consideration
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Meredith)
I passed out after a procedure and was in pain. The nurse could barley manage to come into the room and help me. Thankfully my husband was there to take care of me. The Medical assistant was also helpful but being an nurse myself I wasn't impressed. When your patient needs something you help no excuses.
Describe your experience with Vios Fertility Institute.
It's a new clinic. The office is small and cramped. It doesn't even have a bathroom in it which was a problem.
1
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
2
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
29
Treated
2016
Success with this Doc
Yes
Treatment
4 Fertility Medications
Diagnosis
10
10
[Dr.] Julie Rhee is exactly what you want in a doctor, especially when you're going through the overwhelming emotions that infertility causes. Julie is extremely intelligent, a clear communicator, and genuinely cares for her patients. She was able to provide clear options and give me hope...When I first met with Dr. Rhee, she took the time to not only try to understand the fertility issues we had that led us to her, but to just get to know us and help my husband and I feel relaxed...
The nursing staff [at Vios -STL clinic] and Dr. Rhee work as a team. They are all there to help the patients achieve their dream- successful pregnancy...I would recommend a prospective patient to not waste time going to see Julie. I know it can be overwhelming at the thought of starting fertility treatment after trying to get pregnant naturally on your own for awhile, but seeing Julie is exactly the next step you should take. She also provides many options for how to get pregnant and does full testing to see if she can determine the root cause before starting any tests...
Age
29
Treated
2016
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 Fertility Medications
Diagnosis
10
10
How was your experience with Julie Rhee at Vios Fertility Institute?
Julie Rhee is exactly what you want in a doctor, especially when you're going through the overwhelming emotions that infertility causes. Julie is extremely intelligent, a clear communicator, and genuinely cares for her patients. She was able to provide clear options and give me hope.
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
I would recommend a prospective patient to not waste time going to see Julie. I know it can be overwhelming at the thought of starting fertility treatment after trying to get pregnant naturally on your own for awhile, but seeing Julie is exactly the next step you should take. She also provides many options for how to get pregnant and does full testing to see if she can determine the root cause before starting any tests.
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
When I first met with Dr. Rhee, she took the time to not only try to understand the fertility issues we had that led us to her, but to just get to know us and help my husband and I feel relaxed.
Describe your experience with the nursing staff.
The nursing staff and Dr. Rhee work as a team. They are all there to help the patients achieve their dream- successful pregnancy.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Julie Rhee at Vios Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IUI, 3 IVF
Diagnosis
Unexplained
10
10
Dr. Rhee is the best! She truly cares for her patients and customizes each treatment plan to your personal needs. She takes her time with each patient, answering any and all questions. I never felt rushed when at her office....Dr. Rhee and staff were very caring and compassionate. I received so much more personal attention than I did with my prior Doctor....Dr. Rhee does a great job answering any questions you may have. She is honest, intelligent and compassionate.
Though Vios is a newer clinic, their staff is the best. Very professional and personable. You don't feel like a number. They're still working through billing kinks, but all my questions are answered/taken care of when I call...The nursing staff works as a team. All knew me by name. Meredith was very responsive to my needs and always provided honest feedback...Dr. Rhee and staff were very caring and compassionate.
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 3 IVF
Diagnosis
Unexplained
10
10
How was your experience with Julie Rhee at Vios Fertility Institute?
Dr. Rhee is the best! She truly cares for her patients and customizes each treatment plan to your personal needs. She takes her time with each patient, answering any and all questions. I never felt rushed when at her office.
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
Ask questions. Dr. Rhee does a great job answering any questions you may have. She is honest, intelligent and compassionate.
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
Dr. Rhee and staff were very caring and compassionate. I received so much more personal attention than I did with my prior Doctor.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Meredith Woody)
The nursing staff works as a team. All knew me by name. Meredith was very responsive to my needs and always provided honest feedback.
Describe your experience with Vios Fertility Institute.
Though Vios is a newer clinic, their staff is the best. Very professional and personable. You don't feel like a number. They're still working through billing kinks, but all my questions are answered/taken care of when I call.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
7 IUI, 5 IVF, 2 Egg Freezing, Embryo Freezing, Donor Sperm
Diagnosis
10
10
Dr. Rhee personalizes an individual plan for each patient, you do not just follow some standard protocol. She takes the time to meet with you and discuss all tests and procedures as well as answer any questions you have....Dr. Rhee is very positive and genuine. It is very apparent she loves her job! She carries herself in a very professional manner and is very knowledgable. She takes the time to explain every detail of the tests and procedures, what they are, why they are done and what the results mean.
The entire staff at Vios was extremely helpful. They were always there to assist in anyway they could. Meredith was very organized, always upbeat and was exceptional at following up with me. I could e-mail or call anytime of the day and she got back with me almost immediately!
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
4th of 4 Docs
Treatment
7 IUI, 5 IVF, 2 Egg Freezing, Embryo Freezing, Donor Sperm
Diagnosis
10
10
How was your experience with Julie Rhee at Vios Fertility Institute?
Dr. Rhee is very positive and genuine. It is very apparent she loves her job! She carries herself in a very professional manner and is very knowledgable. She takes the time to explain every detail of the tests and procedures, what they are, why they are done and what the results mean.
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
Dr. Rhee personalizes an individual plan for each patient, you do not just follow some standard protocol. She takes the time to meet with you and discuss all tests and procedures as well as answer any questions you have.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Meredith )
The entire staff at Vios was extremely helpful. They were always there to assist in anyway they could. Meredith was very organized, always upbeat and was exceptional at following up with me. I could e-mail or call anytime of the day and she got back with me almost immediately!
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
30 - 32
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
PCOS
10
10
She [Dr. Rhee] is an amazing doctor. She explained things in a simple manner. And always had answers for my questions with specific research/study in mind. She was genuinely worried for me when I got sick from the injections in both IVF cycles. ... She was genuine and caring from the first visit. I went back for second cycle because of this. ... She mentioned multiple times the risk of transferring 2 instead of 1
They [Vios Fertility Institute] saw me in a timely manner except for a few times when they worked me in. ... She mentioned multiple times the risk of transferring 2 instead of 1 ... I was unhappy with having to pay a large bill from a previous cycle(1.5yrs ago) when I went to see her at the beginning of my second cycle. I received no bill but was still expected to pay a old cycle bill. ...
Age
30 - 32
Treated
2016 - 2018
Success with this Doc
Yes
Race
South Asian
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
PCOS
10
10
How was your experience with Julie Rhee at Vios Fertility Institute?
She is an amazing doctor. She explained things in a simple manner. And always had answers for my questions with specific research/study in mind. She was genuinely worried for me when I got sick from the injections in both IVF cycles.
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
Ask a lot of questions!
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
She was genuine and caring from the first visit. I went back for second cycle because of this.
Describe the protocols Julie Rhee used in your cycles at Vios Fertility Institute and their degree of success.
Frozen transfer with two 5 day embryos...both successful.
Describe your experience with Vios Fertility Institute.
They saw me in a timely manner except for a few times when they worked me in. I was unhappy with having to pay a large bill from a previous cycle(1.5yrs ago) when I went to see her at the beginning of my second cycle. I received no bill but was still expected to pay a old cycle bill.
Describe Julie Rhee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
She mentioned multiple times the risk of transferring 2 instead of 1
What specific things went wrong at Vios Fertility Institute?
  • Lost appointments
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
7
Age
35
Treated
2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
6
7
Dr Ehlers is always smiling and appears positive. I didn’t appreciate that each time we had an IUI, she told me what she would do next month (sounded as she was assuming it wouldn’t work) while I was still on the procedure table. ... You better have tough skin ... Used letrozole 5mg for First two and 7.5 mg for last one. Triggered with ovidrel each time. Took progesterone suppositories after each
Friendly, flexible with scheduling. Quick to response on the patient portal. We struggle with getting them to bill insurance and have been right about supposedly uncovered claims on a few occasions ... Getting them to bill insurance was nearly impossible. Nurse and doctor weren’t always on the same page ... [nurses] Always positive, answered questions but felt like they sometimes contradicted Dr Ehlers
Age
35
Treated
2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
Unexplained
6
7
How was your experience with Kara Ehlers at Vios Fertility Institute?
Dr Ehlers is always smiling and appears positive. I didn’t appreciate that each time we had an IUI, she told me what she would do next month (sounded as she was assuming it wouldn’t work) while I was still on the procedure table.
What's one piece of advice would you give a prospective patient of Kara Ehlers at Vios Fertility Institute?
You better have tough skin
During treatment, were you treated like a number or a human with Kara Ehlers at Vios Fertility Institute?
Took time to answer personal questions
Describe the protocols Kara Ehlers used in your cycles at Vios Fertility Institute and their degree of success.
Used letrozole 5mg for First two and 7.5 mg for last one. Triggered with ovidrel each time. Took progesterone suppositories after each
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Lindsay)
Always positive, answered questions but felt like they sometimes contradicted Dr Ehlers
Describe your experience with Vios Fertility Institute.
Friendly, flexible with scheduling. Quick to response on the patient portal. We struggle with getting them to bill insurance and have been right about supposedly uncovered claims on a few occasions
Describe the costs associated with your care under Kara Ehlers at Vios Fertility Institute.
$1200 per IUI mPlus meds
What specific things went wrong at Vios Fertility Institute?
  • Provided conflicting information
6
Doctor
Kara Ehlers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Vios Fertility Institute
Milwaukee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IUI, 6 IVF, 1 Egg Freezing
Diagnosis
Poor Egg Quality, Unexplained
10
10
She [Dr. Beltsos] was a great doc. With her, I got nearly twice as many eggs at retrieval compared to my prior doctor. Very informed. Very kind. Up to date. Not sure if a lot could be changed about our embryo outcome though ...She spoke to me and my husband intelligently. Very warm person...Androgen priming. Poor responders protocol. Growth hormone. 750 follistim for 3 days, then weaning of follistim and adding Menopur.
[Vios Fertility Institute] Parking. Convenient location. Clean. Friendly. Very efficient. Never had to wait long for an ultrasound or blood work. They were always able to get me in quickly. Could schedule around my work schedule...[nursing staff] Very informed. Never had to wait long for a response....She [Dr. Beltsos] was a great doc. With her, I got nearly twice as many eggs at retrieval compared to my prior doctor.
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
?
Race
European, East Asian
Income
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 6 IVF, 1 Egg Freezing
Diagnosis
Poor Egg Quality, Unexplained
10
10
How was your experience with Angeline N. Beltsos at Vios Fertility Institute?
She was a great doc. With her, I got nearly twice as many eggs at retrieval compared to my prior doctor. Very informed. Very kind. Up to date. Not sure if a lot could be changed about our embryo outcome though ...
What's one piece of advice would you give a prospective patient of Angeline N. Beltsos at Vios Fertility Institute?
See her before any other docs
During treatment, were you treated like a number or a human with Angeline N. Beltsos at Vios Fertility Institute?
She spoke to me and my husband intelligently. Very warm person
Describe the protocols Angeline N. Beltsos used in your cycles at Vios Fertility Institute and their degree of success.
Androgen priming. Poor responders protocol. Growth hormone. 750 follistim for 3 days, then weaning of follistim and adding Menopur.
Describe your experience with the nursing staff.
Very informed. Never had to wait long for a response.
Describe your experience with Vios Fertility Institute.
Parking. Convenient location. Clean. Friendly. Very efficient. Never had to wait long for an ultrasound or blood work. They were always able to get me in quickly. Could schedule around my work schedule
Describe the costs associated with your care under Angeline N. Beltsos at Vios Fertility Institute.
Copays
Describe Angeline N. Beltsos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
Single because we don’t have many embryos
10
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
10
10
Age
38
Treated
2017
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
PCOS
10
10
Be completely open and transparent with her [Dr. Roohi Jeelani]...Very caring and willing to explain and accommodate with extra time...Very knowledgeable, strong communicator, compassionate and caring. I felt valued and cared for, it was like a personal touch was given. She spent time addressing all my concerns and encouraged me when things seemed impossible...Communication and corresponding are strengths.
Communication and corresponding are strengths [at Vios Fertility Institute]. The one and only issue I had was parking was TERRIBLE. The office is nice, personnel was friendly. Ultrasound was efficient and quick. I enhoyed my overall experience with Vios...[nurses were] Nice, and accommodating...[Dr. Roohi Jeelani was] Very caring and willing to explain and accommodate with extra time...Very knowledgeable, strong communicator, compassionate and caring. I felt valued and cared for, it was like a personal touch was given. She spent time addressing all my concerns and encouraged me when things seemed impossible...Communication and corresponding are strengths.
Age
38
Treated
2017
Success with this Doc
Yes
Race
Latino, Black or African-American
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
PCOS
10
10
How was your experience with Roohi Jeelani at Vios Fertility Institute?
Very knowledgeable, strong communicator, compassionate and caring. I felt valued and cared for, it was like a personal touch was given. She spent time addressing all my concerns and encouraged me when things seemed impossible.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Vios Fertility Institute?
Be completely open and transparent with her.
During treatment, were you treated like a number or a human with Roohi Jeelani at Vios Fertility Institute?
Very caring and willing to explain and accommodate with extra time
Describe your experience with the nursing staff.
Nice, and accommodating.
Describe your experience with Vios Fertility Institute.
Communication and corresponding are strengths. The one and only issue I had was parking was TERRIBLE. The office is nice, personnel was friendly. Ultrasound was efficient and quick. I enhoyed my overall experience with Vios
10
Doctor
Roohi Jeelani
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
10
10
Age
29 - 30
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
IUI
Diagnosis
Unexplained
10
10
Dr. Rhee took the time to explain all of our options and the procedures in great detail, so that we were comfortable moving forward. She also adjusted our treatment course as indicated if a cycle was unsuccessful...All of the Vios staff, including the nurse, receptionist, ultrasonographer, and lab technician, were fantastic. They were prompt to respond to my questions, call me with test results, and gave excellent direction in terms of next steps, how to use certain medications, etc.
Dr. Rhee took the time to explain all of our options and the procedures in great detail, so that we were comfortable moving forward. She also adjusted our treatment course as indicated if a cycle was unsuccessful...All of the Vios staff, including the nurse, receptionist, ultrasonographer, and lab technician, were fantastic. They were prompt to respond to my questions, call me with test results, and gave excellent direction in terms of next steps, how to use certain medications, etc.
Age
29 - 30
Treated
2016 - 2017
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Unexplained
10
10
How was your experience with Julie Rhee at Vios Fertility Institute?
Dr. Rhee took the time to explain all of our options and the procedures in great detail, so that we were comfortable moving forward. She also adjusted our treatment course as indicated if a cycle was unsuccessful.
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
Dr. Rhee and her staff were extremely kind, patient, and informative throughout our time as patients. They were also very flexible in working with my busy schedule and getting me in for early appointments.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Meredith)
All of the Vios staff, including the nurse, receptionist, ultrasonographer, and lab technician, were fantastic. They were prompt to respond to my questions, call me with test results, and gave excellent direction in terms of next steps, how to use certain medications, etc.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Vios Fertility Institute
St. Louis
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
10
10
Age
26 - 28
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
Dr. Rhee thoroughly explained every aspect of my treatment. She told me like it was going to be and nothing was a surprise. She was the one that called to tell me that I was pregnant. She is awesome.... Before treatment started I was put on birth control pills. I was monitored closely and put on gonal f and menopur. I also had to take a trigger shot before I went in for retrieval. Progesterone shots started right after the retrieval. The injectables did increase as they monitored my ovaries and eggs. My first IVF with low AMH resulted in a single birth
As a new patient [at Vios Fertility Institute-St. Louis] I was nervous as I didn't know what to expect. After getting to know them I felt comfortable going every time. They became family as I was at the office a couple times a week. I went for another consultation recently and was happy this time around also.... The nursing staff is different now than it was when I went through treatment in 2016. I have not had a nurse that was helpful or compassionate.
Age
26 - 28
Treated
2016 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
How was your experience with Julie Rhee at Vios Fertility Institute?
Dr. Rhee thoroughly explained every aspect of my treatment. She told me like it was going to be and nothing was a surprise. She was the one that called to tell me that I was pregnant. She is awesome.
What's one piece of advice would you give a prospective patient of Julie Rhee at Vios Fertility Institute?
Listen to what Dr. Rhee has to say and ask questions. It is hard having to go through infertility treatment but know that her office is there for you.
During treatment, were you treated like a number or a human with Julie Rhee at Vios Fertility Institute?
Dr. Rhee was always personable with me. We went to visit her after I had my son. She knows all of our names.
Describe the protocols Julie Rhee used in your cycles at Vios Fertility Institute and their degree of success.
This is the treatment that I used for IVF. Before treatment started I was put on birth control pills. I was monitored closely and put on gonal f and menopur. I also had to take a trigger shot before I went in for retrieval. Progesterone shots started right after the retrieval. The injectables did increase as they monitored my ovaries and eggs. My first IVF with low AMH resulted in a single birth.
Describe your experience with the nursing staff.
The nursing staff is different now than it was when I went through treatment in 2016. I have not had a nurse that was helpful or compassionate.
Describe your experience with Vios Fertility Institute.
As a new patient I was nervous as I didn't know what to expect. After getting to know them I felt comfortable going every time. They became family as I was at the office a couple times a week. I went for another consultation recently and was happy this time around also.
Describe the costs associated with your care under Julie Rhee at Vios Fertility Institute.
There was a set fee for IVF. Medications were ordered from a company.
10
Doctor
Julie Rhee
Communication
Trustworthiness
Compassion
Explained risks