Arthur Castelbaum

RMA of Philadelphia

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Doctor, Nurse available by direct line
Direct line to doctor
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolWash U. St. Louis
ResidencyU. of Pennsylvania
FellowshipU. of Pennsylvania
King of Prussia
625 Clark Avenue, Suite 17B
King of Prussia, PA 19406
215.654.1544
Langhorne
320 Middletown Blvd
Langhorne, PA 19047
267.852.0780
Willow Grove
735 Fitzwatertown Rd.
Willow Grove, PA 19090
215.938.1515
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On a scale from 0-10, how likely are you to recommend Arthur Castelbaum to a friend?
Strongly recommend: 70%Neutral: 9%Don't recommend: 21%8.2
28 assessments
  • 70% Strongly recommend (9-10)
  • 9% Neutral (7-8)
  • 21% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
8.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
7.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
OK
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend RMA of Philadelphia to a friend?
Strongly recommend: 60%Neutral: 22%Don't recommend: 17%8.2
84 assessments
  • 60% Strongly recommend (9-10)
  • 22% Neutral (7-8)
  • 17% Don't recommend (0-6)
28 assessments
7
8
Age
28 - 32
Treated
2015 - 2019
Success with this Doc
?
Treatment
10 IUI, 1 IVF
Diagnosis
Unexplained
7
8
Some days I felt unimportant because he [Dr. Arthur Castelbaum] never elaborates, but when I have needed answers and pushed for me, he has provided that for me...He is not an alarmist - he only gives you the information you need, and I think that’s to keep you for over analyzing or overthinking. I do, though, prefer to have more knowledge than I may need, so this has bothered me from time to time. When in his care, you need to have the mindset that he’s a professional and you need to trust him. Sometimes this can be hard for me, but I have seen many people have great success with him, so I do trust him.
I was put on the antagonist protocol. He [Dr. Castelbaum] never explained the logic for this protocol. This yielded 14 eggs and resulted in 10 frozen embryos. We transferred 1 embryo each time. First transfer resulted in a negative test and the second resulted in a miscarriage...My only complaint is that there were a few times (twice maybe?) they forgot to call in my medication. This problem was easily rectified by calling the after hours service. The on call doctor would call my prescriptions in for me. Aside from that, the nursing team was my rock. They encouraged me, cheered me on, and always took the extra time to explain everything to me. They have been phenomenal.
Age
28 - 32
Treated
2015 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
10 IUI, 1 IVF
Diagnosis
Unexplained
7
8
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
Dr. Castelbaum is a very smart man. He is not an alarmist - he only gives you the information you need, and I think that’s to keep you for over analyzing or overthinking. I do, though, prefer to have more knowledge than I may need, so this has bothered me from time to time. When in his care, you need to have the mindset that he’s a professional and you need to trust him. Sometimes this can be hard for me, but I have seen many people have great success with him, so I do trust him.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Ask for more information when you need it.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
It was kind of neutral. Some days I felt unimportant because he never elaborates, but when I have needed answers and pushed for me, he has provided that for me.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
I was put on the antagonist protocol. He never explained the logic for this protocol. This yielded 14 eggs and resulted in 10 frozen embryos. We transferred 1 embryo each time. First transfer resulted in a negative test and the second resulted in a miscarriage.
Describe your experience with the nursing staff.
My only complaint is that there were a few times (twice maybe?) they forgot to call in my medication. This problem was easily rectified by calling the after hours service. The on call doctor would call my prescriptions in for me. Aside from that, the nursing team was my rock. They encouraged me, cheered me on, and always took the extra time to explain everything to me. They have been phenomenal.
Describe your experience with RMA of Philadelphia.
It’s very difficult to get in touch with the person you’re looking to talk to. You can’t call directly through to an office - you speak to someone who puts a message in to your office and then they call you back when they can. This isn’t convenient for my line of work because I can’t talk at certain times throughout the day.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
The cost of an IUI cycle was approximately $1,000 and for an egg retrieval and transfer, it cost just over $10,000.
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
I appreciate his conservative approach because the thought of carrying multiples worries me due to the increased health risks for myself and potential babies.
What specific things went wrong at RMA of Philadelphia?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
7
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
39
Treated
2019
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor
9
9
Dr. Castelbaum will answer emails the same day, often within a couple of hours, and once I could reach out that way I became very comfortable with care...Our situation was a really difficult and emotional one, but Dr. Castelbaum was really wonderful about being compassionate and giving us all the information and time we needed to make a decision we were comfortable with but that also gave us the best chance of having a child...
We were given about a 20% chance of success with our own eggs after testing, vs 60% with a donor [at RMA of Philadelphia]...Out of our 6 eggs, 3 became viable embryos...We've only done one single embryo transfer cycle, and are now 12 weeks along...She [nurse] was knowledgeable, and could always find an answer for me if she didn't know right away. She was also kind and compassionate...we consulted with another practice and RMA Philadelphia's pricing was much more reasonable. All pricing was done as packages.
Age
39
Treated
2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor
9
9
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
At first I was frustrated with communication, then we all realized they'd just switched over to a new email system. Dr. Castelbaum will answer emails the same day, often within a couple of hours, and once I could reach out that way I became very comfortable with care at RMA. Our situation was a really difficult and emotional one, but Dr. Castelbaum was really wonderful about being compassionate and giving us all the information and time we needed to make a decision we were comfortable with but that also gave us the best chance of having a child. Using an egg donor was a huge step, but once I was used to the idea, I was really glad we decided to do so. We got pregnant on our first cycle, currently 12 weeks.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Never be afraid to ask questions of Dr. C or of the nurses. They are happy to answer and you will feel more comfortable. They are all there to guide you through this process, and understanding what is going on and why helps a lot. There were many times when Dr. C supplied answers to questions I didn't even know to ask or before I could ask them.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
Any time I had a concern or question, it was always answered within minutes, even when they were busy with morning testing. Everyone knew me by name and made sure I was comfortable. The front desk and nursing staff always made a point of making sure I didn't have to wait too long, and the doctors were great about answering questions and making me feel comfortable. I was never rushed into a decision.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
We were given about a 20% chance of success with our own eggs after testing, vs 60% with a donor. As we were paying out of pocket, we knew we couldn't afford to try over and over, and we had to decide which was more important to us: the genetic relationship but with a much reduced chance of success, or having a much better chance of having a child with a donor egg. In retrospect, given the stress inherent in IVF with the hormone shots and whatnot, I'm really glad we went with a donor to limit all of that. Out of our 6 eggs, 3 became viable embryos, which is fantastic. We've only done one single embryo transfer cycle, and are now 12 weeks along.
Describe your experience with your nurse at RMA of Philadelphia. (Assigned nurse: Marianne)
She was knowledgeable, and could always find an answer for me if she didn't know right away. She was also kind and compassionate.
Describe your experience with RMA of Philadelphia.
The only weakness is that it would have been helpful to have contact info (like email) spelled out clearly for a brand new patient. I wasn't sure when it was okay to email, when it wasn't (turned out, it pretty much always was). But otherwise, I saw three different doctors - Dr. Castelbaum most of the time for my appointments, though twice another doc, and then Dr. Gutman did both my mock transfer and actual transfer, since it's whoever is on duty when your body is ready to go. All were really great - Dr. C with information and helping guide our decision making process, Dr. G with calming down and reassuring a very very nervous patient at mock and real transfer!
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
I don't want to talk about exact numbers, but I will say that we consulted with another practice and RMA Philadelphia's pricing was much more reasonable. All pricing was done as packages. Since we were new to the process, we had a lot of questions, and the financing department understood the medical side of what was provided and were able to answer all of our questions.
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
Dr. Castelbaum strongly preferred SET given our circumstances.
9
Doctor
Arthur Castelbaum
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
33 - 38
Treated
2014 - 2019
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, Uterine Fibroids
10
10
I had unexplained infertility until our first consult with [Dr. Castelbaum]. As soon as he did an ultrasound he diagnosed me with Endometriosis and we made the decision to try IVF... He often talks about how enjoys his ongoing relationships with his patients, we are repeat customers over five years and despite our various journey with each transfer, Dr. C has guided us with the information we needed to make the best choice for us. He might appear too direct for some, but when you are making life decisions that are emotionally and financially taxing, you want truth, not someone pushing you in one direction or another, or providing a false sense of what might be.
All the doctors at RMA have their own way of showing compassion while also being realistic. I never felt like a number...they always were kind and efficient. Any time I called with a question, the nursing staff would be quick with a reply after they consulted with my doctor (depending on the issue)...All the doctors I have interacted with over the past five years have been knowledgeable, science driven, and compassionate. Of the two offices I used for appointments, both were mediocre with wait times for both blood work and ultrasounds because most women who want to fit in their appointment before work are all being "seen" at 7am...which is impossible.
Age
33 - 38
Treated
2014 - 2019
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, Uterine Fibroids
10
10
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
We've been using RMA and Dr. C since 2014 and if you are seeking fertility treatments, you are also seeking expertise, compassion, and facts. In total, we've completed one IUI, one egg retrieval procedure, and five frozen embryo transfers. We had two births, one miscarriage, one unsuccessful transfer, and are currently expecting our third. It's a rollercoaster and Dr. C has always been informative and never gives false hope. Our first transfer was successful, but after a failed transfer and a miscarriage, we regrouped with Dr. C to discuss options for the remaining embryos because it was getting expensive and emotionally taxing. Dr. C provided us with the research, facts, and risks with genetic testing the remaining embryos and ultimately left the decision up to us. After we decided to move forward with testing, Dr. C supported it and it resulted in another birth and we are currently pregnant. He often talks about how enjoys his ongoing relationships with his patients, we are repeat customers over five years and despite our various journey with each transfer, Dr. C has guided us with the information we needed to make the best choice for us. He might appear too direct for some, but when you are making life decisions that are emotionally and financially taxing, you want truth, not someone pushing you in one direction or another, or providing a false sense of what might be.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Dr. C is a mix of kindness, quirky, and direct. Don't be put off by his directness and appreciate the quirky.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
All the doctors at RMA have their own way of showing compassion while also being realistic. I never felt like a number.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
I had unexplained infertility until our first consult with Dr. C. As soon as he did an ultrasound he diagnosed me with Endometriosis and we made the decision to try IVF. We proceeded with an egg stimulus process and egg retrieval. He suggested I wait one full cycle for my body to recover from the retrieval before doing our first transfer. Although I was excited to do our first transfer, I realized my body needed time to recuperate and heeded Dr. C's advice. A year after the birth of our son, we returned to RMA and the next two transfers were unsuccessful (one negative, one miscarriage) and Dr. C suggested genetic testing for the remaining embryos. We moved forward with genetic testing with resulted in two (out of the five remaining) viable embryos. The next transfer resulted in a successful pregnancy and birth. We returned to RMA this January to use our final remaining embryo. During my mock transfer, the doctor saw a fibroid in my uterus. Dr. C suggested I have it removed prior to our last embryo transfer, as he wanted to remove any risk of the transfer not working. Again, although I was excited to do our last transfer, we heeded his advice again, and are now pregnant with that embryo.
Describe your experience with the nursing staff.
The nurses are who see prior to the doctor and they always were kind and efficient. Any time I called with a question, the nursing staff would be quick with a reply after they consulted with my doctor (depending on the issue).
Describe your experience with RMA of Philadelphia.
All the doctors I have interacted with over the past five years have been knowledgeable, science driven, and compassionate. Of the two offices I used for appointments, both were mediocre with wait times for both blood work and ultrasounds because most women who want to fit in their appointment before work are all being "seen" at 7am...which is impossible.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
We were full pay out of pocket.
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
From the beginning, Dr. C advised against multiple embryo transfer because of the risks associated.
What specific things went wrong at RMA of Philadelphia?
  • Lost appointments
10
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Philadelphia
King of Prussia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

1
0
Age
41
Treated
2019
Success with this Doc
No
Treatment
3 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
1
0
I felt like Dr Castelbaum has a very high opinion of himself and his clinic. He spent a lot of time talking about how his clinic did well when inspected by the FDA. This seemed like a strange thing to talk about during our consult with some difficult news. I felt like he was pressuring us to use a donor egg without asking how we felt about it. He really dumped a lot of difficult information on us at once without much compassion. He suggested we have a cry and beer at home before coming back and talking with him again.
[RMA of Philadelphia] felt like a factory- being moved through. The staff often seemed annoyed. They lost test results and did not provide results from a test they performed despite three requests. I’m not sure if the issue was just being disorganized or the personalities of the staff, but we had issues on so many occasions, we moved on to another clinic. The atmosphere was not warm or inviting.... Then lost bloodwork results we provided and tried to rerun tests. When I stoped then from trying to do this, they told me I would have to come back after they had a chance to review things.
Age
41
Treated
2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
1
0
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
I felt like Dr Castelbaum has a very high opinion of himself and his clinic. He spent a lot of time talking about how his clinic did well when inspected by the FDA. This seemed like a strange thing to talk about during our consult with some difficult news. I felt like he was pressuring us to use a donor egg without asking how we felt about it. He really dumped a lot of difficult information on us at once without much compassion. He suggested we have a cry and beer at home before coming back and talking with him again. If felt very strange and like we were taking up space in his office is we weren’t totally on board with his plan after 5 minutes of discussion. He was very blunt and said “you’re a complicated case” immediately after we entered the room. He prescribed Clomid and did not offer to monitor or follow up with me. I had a very bad drug reaction and spoke with a nurse who said she spoke with the doctor and told me there was nothing they could do and I should see my general doctor. When I called a week later seeking guidance after I got my period, I spoke with a nurse who said she would talk to the doctor and get bs m to me and they never did. I’m so glad we went elsewhere!
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Don’t expect a great deal of compassion. He is very blunt.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
I felt like I was in a processing plant. At first I thought I liked Dr Castelbaum, but then I realized I didn’t feel comfortable with his demeanor. I felt like the office staff and nurses were often upset about something and our presence or questions were annoying them.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
He prescribed clomid but had me start on day 6, which another doctor confirmed didn’t do anything. I had terrible side effects (tingling in limbs and panic attacks) and they did nothing to help me or advise me after I called reporting the side effects.
Describe your experience with the nursing staff.
The nurses lost the bloodwork results I provided twice. They then tried to redo some of the blood tests. I had to come back the next day because they wouldn’t look at the results I previously provided while I was there. They didn’t return am important call on one occasion. In general, I didn’t feel like they cared.
Describe your experience with RMA of Philadelphia.
It felt like a factory- being moved through. The staff often seemed annoyed. They lost test results and did not provide results from a test they performed despite three requests. I’m not sure if the issue was just being disorganized or the personalities of the staff, but we had issues on so many occasions, we moved on to another clinic. The atmosphere was not warm or inviting.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
The HSG test costs seemed high. Other costs were for office visits.
What specific things went wrong at RMA of Philadelphia?
  • Lost paperwork
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
1
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34 - 36
Treated
2017 - 2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, Tubal Blockage, Other
10
10
Dr. Castelbaum is one of the warmest, most caring doctors I have ever met. He was extremely compassionate and empathetic to the situation happening with me and my partner. He explained everything clearly, has an incredible bedside manner, and genuinely cares about his patients. ... He worked extensively to help us with the situation we had, and constantly expressed empathy and compassion for our specific case.
I don't see any weaknesses. It is an exemplary clinic and others should take note of how well it is run not only with efficiency but compassion and kindness as well. I would recommend RMA King of Prussia to anyone seeking ART. ... MA's policy is to transfer a single embryo unless it has been shown to be absolutely necessary to try multiples. ... The nurses always greeted me with such warmth and kindness ...
Age
34 - 36
Treated
2017 - 2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IVF
Diagnosis
Male Factor, Tubal Blockage, Other
10
10
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
Dr. Castelbaum genuinely cares about the patients he works with. He was warm, friendly, and funny when appropriate. He treated me and my partner with the utmost respect and dignity. He worked extensively to help us with the situation we had, and constantly expressed empathy and compassion for our specific case. I absolutely love being a patient of his and wish all doctors had the knowledge and kindness he freely displays.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Take him over any other doctor, he is truly one of a kind.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
Dr. Castelbaum is one of the warmest, most caring doctors I have ever met. He was extremely compassionate and empathetic to the situation happening with me and my partner. He explained everything clearly, has an incredible bedside manner, and genuinely cares about his patients. He is a wonderful man and doctor to work with.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
We did a fairly aggressive antagonist protocol with Gonal-F and Menopur then Cetrotide. I responded extremely well to the protocol. At retrieval I had 25 eggs, with 23 being mature. 16 fertilized with ICSI and 8 embryos made it to day 5 for PGS biopsy and freezing. I did not respond well to the oral/vaginal estrogen, so we performed a mini-stim protocol for the FET. I did 10 days of follistim 75IU injections, with PIO starting a few days before transfer. Unfortunately the transfer resulted in a negative pregnancy test. I am hoping to generate more embryos before prepping for a new FET.
Describe your experience with the nursing staff.
The nurses always greeted me with such warmth and kindness. My husband was undergoing cancer treatment while I was going through IVF-FET and they always made sure to check in to see how he was doing. I loved everyone on the staff.
Describe your experience with RMA of Philadelphia.
I don't see any weaknesses. It is an exemplary clinic and others should take note of how well it is run not only with efficiency but compassion and kindness as well. I would recommend RMA King of Prussia to anyone seeking ART.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
I had insurance coverage so the total cost of meds plus treatment was under $5000 total.
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
RMA's policy is to transfer a single embryo unless it has been shown to be absolutely necessary to try multiples.
10
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Philadelphia
King of Prussia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31 - 35
Treated
2015 - 2019
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
10
I honestly can't think of a single weakness when it comes to Dr. Castelbaum. He is knowledgeable, compassionate, thorough, and kind. No two people are the same and he knows that and it shows in how he interacts with each of his patients. My husband and I brought embryos with us to Dr. Castelbaum from another facility. He was up front in telling us that he wanted his embryologist to review them because every clinic has their own guidelines for freezing and storing embryos and he wouldn't know what we had until they could look at them for themselves.
These nurses [at RMA of Philadelphia] cried with me during my losses, encouraged me to hold on to hope, and embraced me with my successes. I can't say enough positive things about them. No matter how many times I emailed or had questions, they always answered me as soon as possible and assured me I wasn't a bother and that this is what they were there for. I felt cared for with them... I did have a few issues with billing, but that wasn't their fault. My insurance is tricky and certain parts are carved out. Even through those issues, the billing staff were cooperative and willing to work with me to get this all straightened out.
Age
31 - 35
Treated
2015 - 2019
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
10
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
I honestly can't think of a single weakness when it comes to Dr. Castelbaum. He is knowledgeable, compassionate, thorough, and kind. No two people are the same and he knows that and it shows in how he interacts with each of his patients. My husband and I brought embryos with us to Dr. Castelbaum from another facility. He was up front in telling us that he wanted his embryologist to review them because every clinic has their own guidelines for freezing and storing embryos and he wouldn't know what we had until they could look at them for themselves. After the first transfer with him from those embryos it resulted in a successful pregnancy where I gave birth to a healthy baby girl. Upon returning to the office two years later we did 4 additional transfers. The first 2 were with our remaining embryos we had brought with us from the other facility. From those, we had 1 early miscarriage (blighted ovum) and 1 chemical pregnancy. We then did another round of injections for egg retrieval. First transfer from this round was a chemical pregnancy. Second transfer was successful and I'm currently 10 weeks, 3 days pregnant and was discharged to my OB a week ago. It's so easy to blame doctors for a failed embryo transfer. My failed transfers were devastating to me; but I also remember how shocked and upset Dr. Castelbaum was for us. We did not do genetic testing although it was recommended to us to reduce the risk of miscarriage. Even though we chose not to, we were never judged for it. I almost gave up after the third failed transfer. Emotionally, I didn't know if I could keep going. Mentally, I knew I wasn't ready to give up. I'll never forget what Dr. Castelbaum said to me on my last appointment: "I know you were ready to jump ship and I understand why. But I'm so glad you didn't. It takes a lot of courage to do what you did. I'm glad I got to be a part of this and am so happy for you." These words will stick with me the rest of my life and I still tear up thinking about it. I could never thank him enough for all he's done for me and my husband.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Please realize Doctors are human. They can't give guaranteed results and they aren't perfect. Dr. Castelbaum loves what he does and it shows. If you want someone that will give you the brutal truth, yet deliver it in a compassionate way and someone who will truly fight for you Dr. Castelbaum is the guy to see.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
I have been to two different facilities. The first one was like a meat market; standing room only and unless you had some news worthy fertility problem, you never saw the physicians, you always saw a nurse or a PA. At RMA I saw a Physician every time I went, and I was made to feel important. If I had to wait, I never minded because I knew the wait was due to them wanting to give every patient the same respect, time, and quality appointment.
Describe your experience with the nursing staff.
These nurses cried with me during my losses, encouraged me to hold on to hope, and embraced me with my successes. I can't say enough positive things about them. No matter how many times I emailed or had questions, they always answered me as soon as possible and assured me I wasn't a bother and that this is what they were there for. I felt cared for with them.
Describe your experience with RMA of Philadelphia.
The clinic is a reflection of those who work there. If you read my full review of the Doctors and staff, you'll agree this clinic is fantastic. I did have a few issues with billing, but that wasn't their fault. My insurance is tricky and certain parts are carved out. Even through those issues, the billing staff were cooperative and willing to work with me to get this all straightened out.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
I had insurance coverage for almost all of my treatments.
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
Dr. Castelbaum is a strong believer in only transferring one embryo. I was hesitant to agree but after he gave us the facts, I understood why and I knew he had my best interest in mind.
10
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
10
10
Age
33
Treated
2019
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
Unexplained
10
10
Dr Castelbaum was an amazing doctor to work WITH. I never felt like he knew more than me or treated me like I was less than. I came in extremely anxious after a recent miscarriage and he reassured me the entire duration of my care that he would do everything to give me a healthy happy pregnancy and baby. I never felt like a number, I felt like a friend...prescribed Femera to assist in my ovulation since I was ovulating later in my cycle. We ended up having to use the trigger shot to induce ovulation early since my follicles were big and ready. I conceived without the use of IUI.
I have no weaknesses to report [at RMA of Philadelphia] . I loved every thing from scheduling, to calling with questions and how I was handled during my entire experience. The nursing staff was prompt and settled my anxious nerves very quickly. Dr Castelbaum was reassuring and professional during my stay and I trusted him implicitly...They were all AMAZING..SO caring, so sweet and so genuine. I felt like they were cheering me on every step of the way
Age
33
Treated
2019
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Unexplained
10
10
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
Dr Castelbaum is extremely knowledgeable in this field and is able to explain everything to us "newbies" in a way that we would understand. Every visit felt like a meeting with a friend, not just a doctor who was treating a patient. I felt like he CARED about my success not just for office numbers but for my own future and well being. I trusted every decision he suggested during my care and truly believed that he wanted to see me with a healthy pregnancy. I was so upset to leave the practice after my "safe mark" to join my OB as I loved everything about RMA Langhorne.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
SEE HIM!!! Do not wait. Ask for Dr Castelbaum and trust him. He is such a caring, honest, and sweet gentleman who truly made my experience what it was.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
Dr Castelbaum was an amazing doctor to work WITH. I never felt like he knew more than me or treated me like I was less than. I came in extremely anxious after a recent miscarriage and he reassured me the entire duration of my care that he would do everything to give me a healthy happy pregnancy and baby. I never felt like a number, I felt like a friend.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
Dr Castelbaum prescribed Femera to assist in my ovulation since I was ovulating later in my cycle. We ended up having to use the trigger shot to induce ovulation early since my follicles were big and ready. I conceived without the use of IUI.
Describe your experience with your nurse at RMA of Philadelphia. (Assigned nurse: Lianna)
They were all AMAZING..SO caring, so sweet and so genuine. I felt like they were cheering me on every step of the way
Describe your experience with RMA of Philadelphia.
I have no weaknesses to report . I loved every thing from scheduling, to calling with questions and how I was handled during my entire experience. The nursing staff was prompt and settled my anxious nerves very quickly. Dr Castelbaum was reassuring and professional during my stay and I trusted him implicitly.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
My insurance covered most except copayments
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
NA
10
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
10
10
Age
30 - 32
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Other, Unexplained
10
10
Dr. Castelbaum was very positive and kept my spirits up during the low points of fertility treatments. He seemed confident that he would help get me pregnant and he did. There were some roadblocks that we had to get through but he always found the solution. He misdiagnosed me with unexplained infertility at first. During IVF, hydrosalpinx was found on my one fallopian tube. He quickly set up surgery to remove the tube and assured me that my chances of IVF success would be the same after my unilateral salpingectomy.
All the nurses [RMA of Philadelphia] were extremely compassionate and helpful. They always called when they said they would. They relayed any information from the doctor and if I had questions, they would get the answer from the doctor and call back. They would call to remind me of medicines I needed to take and explained every step of the process. They made the process more bearable....The weakness is the billing department. They incorrectly billed several times. When I called to explain that they incorrectly billed, they weren't very pleasant to deal with.
Age
30 - 32
Treated
2016 - 2018
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Other, Unexplained
10
10
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
Dr. Castelbaum was very positive and kept my spirits up during the low points of fertility treatments. He seemed confident that he would help get me pregnant and he did. There were some roadblocks that we had to get through but he always found the solution. He misdiagnosed me with unexplained infertility at first. During IVF, hydrosalpinx was found on my one fallopian tube. He quickly set up surgery to remove the tube and assured me that my chances of IVF success would be the same after my unilateral salpingectomy. Even though the diagnostic test missed the hydrosalpinx, I still felt confident with his care. It took longer than anticipated but the end result was a pregnancy. I'm currently 31 weeks and am forever grateful for his care.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Ask a lot of questions! He doesn't mind answering them
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
Dr. Castelbaum seemed to genuinely care and was always optimistic. He took the time to answer any questions me or my husband had. He thoroughly explained every step of the treatments he performed.
Describe your experience with the nursing staff.
All the nurses were extremely compassionate and helpful. They always called when they said they would. They relayed any information from the doctor and if I had questions, they would get the answer from the doctor and call back. They would call to remind me of medicines I needed to take and explained every step of the process. They made the process more bearable.
Describe your experience with RMA of Philadelphia.
The strengths are the doctors and nursing staff. The weakness is the billing department. They incorrectly billed several times. When I called to explain that they incorrectly billed, they weren't very pleasant to deal with.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
With my insurance, IUIs we're covered. I paid a $40 copay each visit. And I paid for the medicine out of pocket. I don't recall the medicine prices. For IVF, we paid all out of pocket. We did the RMA assure plan which costs in total with meds about $30,000
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
He suggested one embryo transfer at a time because of my age.
10
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Arthur Castelbaum at RMA of Philadelphia.

Verified

This patient has provided documentation of treatment at this clinic.

2
2
Age
31
Treated
2017
Success with this Doc
No
Treatment
7 IUI
Diagnosis
Unexplained
2
2
Dr. Castlebaum immediately suggested IVF after we had gotten pregnant with our most recent IVF. The manner in which he discussed it was very cavalier and detached. When we finally asked about IVF packages and what he suggested for our situation, his response was "I always like a money back plan, " as if we were purchasing material goods.... We tried 3 IUIs with progesterone as this had worked (though resulted in miscarriage) with our 4th IUI. On the final IUI ,I asked if there was anything else and he said we could perhaps try Follistim (no real explanation why).
We really felt like a number there [RMA of Phil]....Nurses provided basic information but didn't offer helpful suggestions or further explanation. Really just felt as though they read from a script.... We had a nurse call on our 2nd cycle to tell us to "come in for insemination " when it was never discussed or explained prior.... they seemed content to just "go through the motions," and when the typical methods didn't work, they went right to IVF as though it was no big deal.
Age
31
Treated
2017
Success with this Doc
No
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
7 IUI
Diagnosis
Unexplained
2
2
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
As stated before, RMA is fine if you have an easily fixable problem. Otherwise, RMA, and especially Castlebaum are content to just go through the motions and then immediately move to IVF when the typical treatments don't work. Our least personal experience was with Castlebaum.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Expect blunt information and insensitive jokes if you are sensitive . Do your research beforehand and have questions prepared. Question the statistics of treatments.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
Dr. Castlebaum immediately suggested IVF after we had gotten pregnant with our most recent IVF. The manner in which he discussed it was very cavalier and detached. When we finally asked about IVF packages and what he suggested for our situation, his response was "I always like a money back plan, " as if we were purchasing material goods. This was a huge turnoff and a big reason for leaving RMA altogether.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
Castlebaum basically told us to request what we wanted if we weren't going to do IVF. He did not think outside the box or offer alternate options. We tried 3 IUIs with progesterone as this had worked (though resulted in miscarriage) with our 4th IUI. On the final IUI ,I asked if there was anything else and he said we could perhaps try Follistim (no real explanation why). We also added Ovidrel, and he told us it was up to us which day we used it rather than monitoring and figuring out the most optimal time. All 3 IUIs resulted in negative tests.
Describe your experience with the nursing staff.
Nurses provided basic information but didn't offer helpful suggestions or further explanation. Really just felt as though they read from a script.
Describe your experience with RMA of Philadelphia.
 We really felt like a number there. This is something we've realized more as time goes on, especially with our current RE who is so specific and personal. A strength would be that overall,RMA is very successful. However, this is only true if you have an easily fixable issue. Friends have gotten pregnant there within only a few cycles. But with us, they seemed content to just "go through the motions," and when the typical methods didn't work, they went right to IVF as though it was no big deal. Everything seemed "scripted" in a way, without really trying to look for an issue and individualize our care.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
Copays for office visits were $20.
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
No comment
What specific things went wrong at RMA of Philadelphia?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
2
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
RMA of Philadelphia
Willow Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Male Factor, Poor Egg Quality
8
9
He [Dr. Castelbaum] is very responsive by email... very experienced, knowledgeable, caring, and personable doctor. He is straightforward about his decisions and doesn't shy away from giving bad news when he needs to. He takes the time to answer questions during appointments and will schedule consults as needed... If he doesn't know the answer, he will tell you. He is a great doctor with a great deal of experience, but there are a lot of unknowns in this field, and being a well-educated patient is so important.
The nurses and other staff in the surgery center [at RMA] are great. The doctors rotate, so you may not see the same doctor during each visit, but I do not mind this feature because it allows the clinic to be open every day... They are open every single day of the year, so you never have to worry about cycle timing due to the clinic being closed. Their surgery center is also very comfortable and easy to access, given that it is attached to their KOP office and shares much of the same staff.
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor, Poor Egg Quality
8
9
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
Dr. Castelbaum is a very experienced, knowledgeable, caring, and personable doctor. He is straightforward about his decisions and doesn't shy away from giving bad news when he needs to. He takes the time to answer questions during appointments and will schedule consults as needed. He is very responsive by email, as are the nurses who work at RMA.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Don't shy away from asking questions, even if you are bumping up against the limits of knowledge in the field of Reproductive Endocrinology. If he doesn't know the answer, he will tell you. He is a great doctor with a great deal of experience, but there are a lot of unknowns in this field, and being a well-educated patient is so important.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
Dr. Castelbaum and the RMA staff are busy, but take the time to greet and talk with everyone. This is especially true in the surgery center--the nurses there are truly kind and caring. The office usually runs on time and seems to prioritize getting patients in and out of the office within a reasonable amount of time. If there is something you need, they will put you in touch with the right person to get your questions answered.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
My first protocol was a typical antagonist protocol. It went worse than expected, given my age and other lab test results, but still yielded mature eggs that fertilized with ICSI. We decided to have another egg retrieval in order to bank more embryos prior to doing a transfer. Dr. Castelbaum recommended a micro flare protocol, which unfortunately yielded no mature eggs. We are trying again with another antagonist protocol.
Describe your experience with the nursing staff.
The RMA nurses are excellent and very communicative. They are also very compassionate and take the time to get to know you as a patient. They are quick to respond to email and phone calls. In any case, it is still important to take the time to keep yourself organized when it comes to your medication supply and dates for upcoming cycles, and notify them quickly if you notice any problems or discrepancies.
Describe your experience with RMA of Philadelphia.
RMA as a clinic is excellent. They are open every single day of the year, so you never have to worry about cycle timing due to the clinic being closed. Their surgery center is also very comfortable and easy to access, given that it is attached to their KOP office and shares much of the same staff. The nurses and other staff in the surgery center are great. The doctors rotate, so you may not see the same doctor during each visit, but I do not mind this feature because it allows the clinic to be open every day.
8
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of Philadelphia
King of Prussia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Arthur Castelbaum at RMA of Philadelphia.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
29 - 32
Treated
2014 - 2017
Success with this Doc
No
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
10
10
My wife and I originally went for me to get inseminated and after many heartbreaks we turned to Dr. Castlebaum for my wife's insemination. After two iui procedures she became pregnant with our son. After the nurse called with the results he followed up with my wife to express his excitement.... To him it is not a job he genuinely wants you to have a baby and just wants to help you along your journey.
It [RMA of PA-Willow Grove] is bright and welcoming they have separate locations for consultations and where they tell you about billing so it is not all clinical. The rooms are warm and bright and the whole place is very clean. They have artist pictures on the wall a lot having to do with fertility that you can purchase if you like it.... From start to finish they were incredible with the loss and the BFP they were a great source of comfort and compassion I cannot say enough about the staff.
Age
29 - 32
Treated
2014 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
10
10
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
My wife and I originally went for me to get inseminated and after many heartbreaks we turned to Dr. Castlebaum for my wife's insemination. After two iui procedures she became pregnant with our son. After the nurse called with the results he followed up with my wife to express his excitement. After Tatum was born we sent Dr. Castlebaum a birth announcement he again called us to express his delight and tell us how adorable our son is. To him it is not a job he genuinely wants you to have a baby and just wants to help you along your journey. We had been to another place where all I can describe it as is being cattle herded we were literally just a number and a paycheck and with no fertility coverage that's not what you want. Dr. Castlebaum makes you feel like part of his family and when you're struggling to have a baby that is so important.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Ask him anything he loves questions and he loves to hatch the plan with you. He doesn't tell you what "his plan" is for you instead it's your collaboration.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
I am in a same sex marriage and he listens to everything we have said along the way we even went to another doctor for Ivf and when we returned to him for my wife to get iui all he wanted to know was if we were successful at the other office. He's amazing and we will never seek care from anyone else again!
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
Iui twice with me using letrezol and hcg trigger shot one was positive pregnancy that ended in mc the other did not work. With my wife he did two iui no med assist and the first did not work the second did!
Describe your experience with the nursing staff.
From start to finish they were incredible with the loss and the BFP they were a great source of comfort and compassion I cannot say enough about the staff.
Describe your experience with RMA of Philadelphia.
It is bright and welcoming they have separate locations for consultations and where they tell you about billing so it is not all clinical. The rooms are warm and bright and the whole place is very clean. They have artist pictures on the wall a lot having to do with fertility that you can purchase if you like it.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
I believe the iui was 1,000 plus the cost of meds but I'm not 100% sure I took a new job and it did have coverage for iui so with my wife there were specialist copay so 40.00 each visit. The sperm cost 890 per vial and we have purchased a total of 9 and if costs between 250-400 to ship.
10
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Philadelphia
Willow Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
37 - 39
Treated
2010 - 2012
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
Dr. Castelbaum was shocked that my previous doctor hadn't don't any type of testing on me to determine why my cycles weren't producing many eggs... He's very fact based and delivers matter-of-factly so you have to be okay with that but he also has a warm bedside manner.
They tried their best to make my cycles the most cost effective they could and I honestly couldn't say enough good things about any of them from reception, nurses, billing, and of course, Dr. Castelbaum.
Age
37 - 39
Treated
2010 - 2012
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
Dr. Castelbaum is an incredibly intelligent, capable and appreciative doctor. I want to start with that when I came back to visit with both my boys he was so genuinely touched, held each kid and truly appreciates the miracles he brings into the world. He is very straight forward with his information and also doesn't make assumption or judgments. I came from another clinic with unsuccessful IVF cycles and was referred to egg donation. I switched clinics for a 2nd opinion and Dr. Castelbaum was shocked that my previous doctor hadn't don't any type of testing on me to determine why my cycles weren't producing many eggs and why the ones retrieved were abnormal. He immediately ran some testing and did ultimately agree that egg donation was my best bet at having children while being able to experience pregnancy. He's very fact based and delivers matter-of-factly so you have to be okay with that but he also has a warm bedside manner. I loved him and would refer anyone to him. .
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
The staff, including Dr. Castelbaum always made me feel like a priority. They always welcomed my son in the office during my 2nd cycle, even helping to watch him while I was being seen. They always knew me, my background, my family and the current status of my cycle. They worked around my schedule and always fit me in. They tried their best to make my cycles the most cost effective they could and I honestly couldn't say enough good things about any of them from reception, nurses, billing, and of course, Dr. Castelbaum.
Describe your experience with the nursing staff.
Always knew me and my situation and current status. Very compassionate to what we were going through as patients. I wish I could remember some of their names because they were fabulous.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
1st cycle -- approximately $47,000 2nd cycle -- approximately $3,500
10
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Arthur Castelbaum at RMA of Philadelphia.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32 - 34
Treated
2017 - 2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
10
10
[Dr. Castelbaum] Always knew who I was at every appointment, including my name, my husband's name, our history, and what stage we were at. He anticipated my questions before i asked them because he knew how i was thinking throughout the process...was really easy for my husband and I to connect with. His humor and energy around the "science" aligned with how we work. This isn't for everyone, but it worked really well for us. He answered my questions before I asked them, and he was genuinely happy for us when we "graduated."
The Langhorne office [of RMA of Philadelphia] was small, and the lab area was in the hallway. I felt this was a little too open. Towards the end of my care, they moved to another office, and that was perfect. The new location is great. What I didn't love was having to travel to KOP for weekends and procedures, but I knew that going in. I really liked the Langhorne staff, so going to KOP was an adjustment...[nurses were] 100% human and maternal. I felt like I was dealing with mothers and friends. Many of the nurses were new moms or expecting and truly felt connected to me.
Age
32 - 34
Treated
2017 - 2019
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
Dr. Castelbaum was really easy for my husband and I to connect with. His humor and energy around the "science" aligned with how we work. This isn't for everyone, but it worked really well for us. He answered my questions before I asked them, and he was genuinely happy for us when we "graduated."
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Just remember that you are one of many cases and patients he has seen. He's been through almost every situation, but you have not. Don't be shy to ask him to slow down or explain things further. It can be overwhelming, but remember that he is an expert. He genuinely loves his profession and wants to see you with a healthy baby and a happy future.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
Always knew who I was at every appointment, including my name, my husband's name, our history, and what stage we were at. He anticipated my questions before i asked them because he knew how i was thinking throughout the process.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
n/a
Describe your experience with the nursing staff.
100% human and maternal. I felt like I was dealing with mothers and friends. Many of the nurses were new moms or expecting and truly felt connected to me.
Describe your experience with RMA of Philadelphia.
The Langhorne office was small, and the lab area was in the hallway. I felt this was a little too open. Towards the end of my care, they moved to another office, and that was perfect. The new location is great. What I didn't love was having to travel to KOP for weekends and procedures, but I knew that going in. I really liked the Langhorne staff, so going to KOP was an adjustment.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
It went through insurance and still working out my balance
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
Dr. had full confidence in eSET and was candid about the opportunity to have twins. His sentiments were in alignment with ours, so this was no issue. I could see how this might be a point of conflict for other patients.
What specific things went wrong at RMA of Philadelphia?
  • Provided conflicting information
10
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
6
Age
37
Treated
2019
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
4
6
[Dr. Caselbaum] is always in the center city office...Started with clomid a low dose and I responded well. Failed 4 IUI’s and each try he upped the dosage of clomid...Very to the point and all about statistics. No bed side manner...weird nicknames and jokes. Very brainy man. Not an emotional sensitive but to the point... never present for any IUI. Only nurses. I see and talk to the nurses more then him...Almost awkward socialization skills but very smart.
Amazing nursing staff [at RMA of Philadephia]. Always answer questions and are very sensitive to your situation!...I don’t like having to call for results. They ask you when you arrive if you prefer email or phone call with results. I always chose email since I am unable to answer calls during the work day. They have often called and asked that I call back to hear results. By the time I call they are closed...I feel the appointments are very hard to schedule in the Langhorne office. They have very little dates and times to fit your work schedule. They close before the work day is even over making it difficult to get someone on the phone. Also wait times are longer then expected when you get to the office
Age
37
Treated
2019
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
4
6
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
Very honest and provides all statistics. Almost awkward socialization skills but very smart. Not always present. Actually never present for any IUI. Only nurses. I see and talk to the nurses more then him.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Be prepared to see mostly nurses. Delayed start of iVF due to no Availabke appointments. Nurses are amazing but center city office is much more hands on and better appointments. Doctor is always in the center city office
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
Very to the point and all about statistics. No bed side manner weird nicknames and jokes. Very brainy man. Not an emotional sensitive but to the point
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
Started with clomid a low dose and I responded well. Failed 4 IUI’s and each try he upped the dosage of clomid. Also used the trigger shot before each IUI. Last IUI I developed cysts on my ovaries and decided to take a break
Describe your experience with the nursing staff.
Amazing nursing staff. Always answer questions and are very sensitive to your situation!
Describe your experience with RMA of Philadelphia.
I feel the appointments are very hard to schedule in the Langhorne office. They have very little dates and times to fit your work schedule. They close before the work day is even over making it difficult to get someone on the phone. Also wait times are longer then expected when you get to the office
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
Insurance covers everything except donor egg and meds. I also pay $30 co pay each visit
What specific things went wrong at RMA of Philadelphia?
  • Failed to call with results
4
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Male Factor
10
10
Dr. Castelbaum has all my information ready for me. Anytime I ask a question he has an answer for me and does not go looking through notes he knows my situation and I by face...I can not think of a negative even when I probably should be contacting the nurse, if I contact Dr. he always answer my question without hesitation. I have had no disappointments and I have always been treated with respect. Dr. Castelbaum makes me feel very comfortable in not so comfortable situations.
The nurse and office staff [at RMA] are ok but at times they can be rude and very unprofessional at times. They do not always provide the information you need and when you ask they make it seem as if you are getting on their nerves...This clinic do not offer a patient portal so you have to go to the office for everything. There are several offices for your convenience. You can choose any office that works for you. The office staff can sometimes be rude if you go on a busy day and they show little concern once you become a patient but not active at the time. It seems they are only concerned with active or potential patients.
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Race
Black or African-American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Male Factor
10
10
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
Dr. Castelbaum is great. I can not think of a negative even when I probably should be contacting the nurse, if I contact Dr. he always answer my question without hesitation. I have had no disappointments and I have always been treated with respect. Dr. Castelbaum makes me feel very comfortable in not so comfortable situations.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Ask questions if you do not understand. Dr. Castelbaum has patience and will go over anything you need so do not be scared to ask if you don’t know.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
Dr. Castelbaum has all my information ready for me. Anytime I ask a question he has an answer for me and does not go looking through notes he knows my situation and I by face.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
I am in the beginning stage. We haven’t gotten to my protocol as of yet.
Describe your experience with the nursing staff.
The nurse and office staff are ok but at times they can be rude and very unprofessional at times. They do not always provide the information you need and when you ask they make it seem as if you are getting on their nerves.
Describe your experience with RMA of Philadelphia.
This clinic do not offer a patient portal so you have to go to the office for everything. There are several offices for your convenience. You can choose any office that works for you. The office staff can sometimes be rude if you go on a busy day and they show little concern once you become a patient but not active at the time. It seems they are only concerned with active or potential patients.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
I am uncertain. I started off with insurance but I am now self pay and am waiting to get exact self pay amount.
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
Dr. Castelbaum will only transfer one embryo if you are under a certain age (35).
10
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
?
Treatment
4 IUI, Donor Sperm
Diagnosis
9
9
He [Dr. Arthur Castelbaum] has been very affirming of LGBTQ+ identified patients and has a great sense of humor...We did 4 rounds of IUI with clomid and an ovidrel trigger for each attempt. I was not diagnosed with any infertility - but since we are a same-sex couple, we went to RMA... the next recommendation is IVF...Dr. Castelbaum has been warm, friendly, kind, and funny. He made a point to ask about what my wife and I did for living and seemed to recognize us and remember us during our meetings. He was also very affirming of us as a same-sex couple.
We live in Central PA - so it’s nice having the clinic [RMA] so close. It was slightly inconvenient that any surgical procedures, as well as anything on the weekend, needs to be done at the King of Prussia office...We did 4 rounds of IUI with clomid and an ovidrel trigger for each attempt. I was not diagnosed with any infertility - but since we are a same-sex couple, we went to RMA. Insurance does not cover any of our treatments, so the next recommendation is IVF.
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, Donor Sperm
Diagnosis
9
9
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
Dr. Castelbaum has a wonderful personality that matched my wife and I so well. He is clearly knowledgeable and was honest with us about his recommendations. He was willing to hear our concerns and seemed to genuinely care about us during the process.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
He has been very affirming of LGBTQ+ identified patients and has a great sense of humor.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
Dr. Castelbaum has been warm, friendly, kind, and funny. He made a point to ask about what my wife and I did for living and seemed to recognize us and remember us during our meetings. He was also very affirming of us as a same-sex couple.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
We did 4 rounds of IUI with clomid and an ovidrel trigger for each attempt. I was not diagnosed with any infertility - but since we are a same-sex couple, we went to RMA. Insurance does not cover any of our treatments, so the next recommendation is IVF.
Describe your experience with your nurse at RMA of Philadelphia. (Assigned nurse: Melissa Zegley )
Melissa is the person we saw most often and I cannot say enough about her intelligence, compassion, and care. She’s the best!
Describe your experience with RMA of Philadelphia.
We live in Central PA - so it’s nice having the clinic so close. It was slightly inconvenient that any surgical procedures, as well as anything on the weekend, needs to be done at the King of Prussia office - but it could be worse!
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
We had to pay for everything except for diagnostic tests.
9
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of Philadelphia
Mechanicsburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
10
Age
33
Treated
2019
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
Unexplained
9
10
Overall it was very good, even during the first visit they did an ultra sound and bloodwork right away, he [Dr. Castelbaum] also told us of the entire plan during our first visit which I liked. He was very friendly and made each visit easier then I expected. He was also very positive which was good....He does like to joke around which he thinks helps patients relax more. I was fine with them and they did make me feel at easy since I was very nervous. I think some people may not find this as comforting as I did.
The clinic [RMA of Philadelphia] is very nice, large and clear. They have everything at the Langhorne office, but you have to go to KOP and St. Mary's hospital for certain proceedures and tests. Only thing that really bothered me is that you can't call your office directly, like ever, they just have an answering service and take messages.... He [Dr. Castelbaum] was always very pleasant, made small jokes to make us feel more comfortable, spent enough time with us, answered all our questions and listened to what we wanted to do.
Age
33
Treated
2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 Fertility Medications
Diagnosis
Unexplained
9
10
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
Overall it was very good, even during the first visit they did an ultra sound and bloodwork right away, he also told us of the entire plan during our first visit which I liked. He was very friendly and made each visit easier then I expected. He was also very positive which was good.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
He does like to joke around which he thinks helps patients relax more. I was fine with them and they did make me feel at easy since I was very nervous. I think some people may not find this as comforting as I did.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
He was always very pleasant, made small jokes to make us feel more comfortable, spent enough time with us, answered all our questions and listened to what we wanted to do.
Describe your experience with the nursing staff.
They were very nice
Describe your experience with RMA of Philadelphia.
The clinic is very nice, large and clear. They have everything at the Langhorne office, but you have to go to KOP and St. Mary's hospital for certain proceedures and tests. Only thing that really bothered me is that you can't call your office directly, like ever, they just have an answering service and take messages.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
Expensive.
9
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
10
10
Age
25 - 32
Treated
2010 - 2017
Success with this Doc
Yes
Treatment
11 IUI
Diagnosis
PCOS
10
10
Dr castelbaum is extremely empathetic and caring. He explained thoroughly his concerns with my pcos and extreme follicle growths and the chance of many multiples. He gave me choices and his input which I appreciated... He played with dosage of medication and switched from oral to injectables. He monitored my follicles frequently by ultrasound. Ordered hsg to check for Fallopian tube blockage... As scary as it is, he wants the best for you and to do everybody he can for you he successful
Clean, many locations, quick service, team approach, quiet. The staff [RMA of Phila] are always available for questions and helpful in going over billing and procedures if need. The staff can make you smile even after the worst news and work with you over outrageous outstanding bills... Billing was very helpful. They explained the costs with you prior to procedures and go over insurance policy. They are willing to set up payment plans
Age
25 - 32
Treated
2010 - 2017
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
11 IUI
Diagnosis
PCOS
10
10
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
Dr castelbaum is extremely empathetic and caring. He explained thoroughly his concerns with my pcos and extreme follicle growths and the chance of many multiples. He gave me choices and his input which I appreciated
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Believe in him. As scary as it is, he wants the best for you and to do everybody he can for you he successful
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
Extremely compassionate. Took time to go over results and the effects of my PCOS
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
He played with dosage of medication and switched from oral to injectables. He monitored my follicles frequently by ultrasound. Ordered hsg to check for Fallopian tube blockage
Describe your experience with the nursing staff.
Hardworking, helpful, compsssionate. always smiling
Describe your experience with RMA of Philadelphia.
Clean, many locations, quick service, team approach, quiet. The staff are always available for questions and helpful in going over billing and procedures if need. The staff can make you smile even after the worst news and work with you over outrageous outstanding bills
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
Billing was very helpful. They explained the costs with you prior to procedures and go over insurance policy. They are willing to set up payment plans
10
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Philadelphia
Willow Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
28
Treated
2018
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
PCOS
10
10
Dr castlebaum is a great doctor. It’s too early in my treatment to really know what’s going on. I think he’s done a good job so far. I’m a little disappointed with how my last appointment went, only because there was information I’ve given him from the beginning and it felt like he never addressed it before... I had and hsg test done which was painful and I was in a lot of pain for a few days. Otherwise all tests were bearable. Medication was fine so far
This specific clinic [RMA of Philadelphia] is great. They have multiple locations which is convenient. There are multiple doctors as well. So far I really like it. I’m happy with how things are going and I highly recommend them....The nursing staff is lovely. They’re helpful and understanding....The nursing staff is lovely. They’re helpful and understanding.... Dr castlebaum is a great doctor. It’s too early in my treatment to really know what’s going on. I think he’s done a good job so far.
Age
28
Treated
2018
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
PCOS
10
10
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
Dr castlebaum is a great doctor. It’s too early in my treatment to really know what’s going on. I think he’s done a good job so far. I’m a little disappointed with how my last appointment went, only because there was information I’ve given him from the beginning and it felt like he never addressed it before
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Make sure you give all information
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
I felt comfortable and like he understood
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
I had and hsg test done which was painful and I was in a lot of pain for a few days. Otherwise all tests were bearable. Medication was fine so far
Describe your experience with the nursing staff.
The nursing staff is lovely. They’re helpful and understanding.
Describe your experience with RMA of Philadelphia.
This specific clinic is great. They have multiple locations which is convenient. There are multiple doctors as well. So far I really like it. I’m happy with how things are going and I highly recommend them.
10
Doctor
Arthur Castelbaum
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
9
Age
28 - 33
Treated
2011 - 2016
Success with this Doc
?
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
10
9
Great doctor! Very compassionate and caring! Worked hard to achieve a pregnancy and was willing to try anything. Great bedside manner. Took the time to find out different treatment plans and ultimately wanted to help us achieve a pregnancy by any means.... Struggled with a thin lining. Dr. Castelbaum attempted numerous protocols to try and thicken uterine lining with different forms of estrogen. Tried Neupogen washes in uterus, vaginal viagara, acupuncture.
Great clinic [RMA of Phil]. Ran smoothly. No issues with any dept. All offices were welcoming! All depts were a plus to work with. Nurses/front desk employees were nice and helpful. Loved going to the different offices.... Great great nursing staff! Everyone was compassionate and caring. They were right there every step of the way offering encouragement, etc.... Extremely costly. Did Donor Egg with a known donor and three frozen embryo transfers.
Age
28 - 33
Treated
2011 - 2016
Success with this Doc
?
Race
Black or African-American
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
10
9
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
Great doctor! Very compassionate and caring! Worked hard to achieve a pregnancy and was willing to try anything. Great bedside manner. Took the time to find out different treatment plans and ultimately wanted to help us achieve a pregnancy by any means.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Stay positive. Ask questions.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
Very good Bed side manner. Caring and compassionate
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
Struggled with a thin lining. Dr. Castelbaum attempted numerous protocols to try and thicken uterine lining with different forms of estrogen. Tried Neupogen washes in uterus, vaginal viagara, acupuncture.
Describe your experience with the nursing staff.
Great great nursing staff! Everyone was compassionate and caring. They were right there every step of the way offering encouragement, etc.
Describe your experience with RMA of Philadelphia.
Great clinic. Ran smoothly. No issues with any dept. All offices were welcoming! All depts were a plus to work with. Nurses/front desk employees were nice and helpful. Loved going to the different offices.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
Extremely costly. Did Donor Egg with a known donor and three frozen embryo transfers.
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
First cycle he transferred two embryos. Second and third cycle, only one embryo. Moving forward I think one embryo is the new normal to prevent premature birth of multiples.
10
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
10
He [Dr. Arthur Castelbaum] explains everything the first visit, gives you options, and if things don’t work he reevaluates. Very kind and was just as happy that we were pregnant as we were!...He was kind and explained everything thoroughly. I wasn’t another number...We had done clomid and timed intercourse. Letrozole and timed intercourse. Clomid, ovidril, and iui twice.
Strengths [at RMA of Philadelphia] are availability- it was great to go before work and be in and out...Parking was easy and a ton of locations. Hours were great and they literally were open all the time. You never know when you’re going to ovulate!...They [the nurses] were sad when I miscarried and treated me so kindly. They also cheered when I took a test and was pregnant.
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
10
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
He explains everything the first visit, gives you options, and if things don’t work he reevaluates. Very kind and was just as happy that we were pregnant as we were! His office was awesome and the nurses were great. I loved everyone there. When I had to see other doctors or the nurse practitioner for procedures, they had the same bedside manner and were great
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Ask questions and be open minded.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
He was kind and explained everything thoroughly. I wasn’t another number.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
We had done clomid and timed intercourse. Letrozole and timed intercourse. Clomid, ovidril, and iui twice.
Describe your experience with the nursing staff.
They were sad when I miscarried and treated me so kindly. They also cheered when I took a test and was pregnant.
Describe your experience with RMA of Philadelphia.
Strengths are availability- it was great to go before work and be in and out. No cons but maybe to be closer to where I moved now! Parking was easy and a ton of locations. Hours were great and they literally were open all the time. You never know when you’re going to ovulate!
10
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

3
5
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
No
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss
3
5
[Dr. Arthur Castelbaum has a] Very good bedside manner and patience. Did not personalize my treatment or change protocol after multiple losses. Was willing to discuss other treatment options but would not prescribe himself. Referred to different doctors and forced to jump through hoops...Do not use if you have a history of miscarriages...Only willing to do single embryo transfer...Will only seem patients between 7-10 am no matter the circumstances Always on time.
Poor scheduling [at RMA of Philadelphia]. Not willing to work around your schedule. Will only seem patients between 7-10 am no matter the circumstances Always on time. Friendly and clean environment. Comfortable waiting area...The nursing staff was wonderful...[Dr. Arthur Castelbaum has a] Very good bedside manner and patience. Did not personalize my treatment or change protocol after multiple losses. Was willing to discuss other treatment options but would not
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss
3
5
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
Very good bedside manner and patience. Did not personalize my treatment or change protocol after multiple losses. Was willing to discuss other treatment options but would not prescribe himself. Referred to different doctors and forced to jump through hoops.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Do not use if you have a history of miscarriages
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
Good bedside manner. Did not personalize my care or protocol.
Describe your experience with the nursing staff.
The nursing staff was wonderful
Describe your experience with RMA of Philadelphia.
Poor scheduling. Not willing to work around your schedule. Will only seem patients between 7-10 am no matter the circumstances Always on time. Friendly and clean environment. Comfortable waiting area.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
It was covered under insurance
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
Only willing to do single embryo transfer
What specific things went wrong at RMA of Philadelphia?
  • Failed to call with results
3
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
RMA of Philadelphia
King of Prussia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
10
10
I completely trust him [Dr. Castelbaum] and know that he is doing everything he possibly can to help me. He is extremely intelligent and experienced. I appreciate his bedside manner and also his sense of humor. Plus he is very gentle and patient... He took the time to review everything about my husband and me thoroughly... We tried clomid twice, once with iui, and then switched to femara for two cycles, once with iui... This office is very organized and thorough.
This office [RMA of Phila] is very organized and thorough. They are very on top of getting back to you with results and responding to any questions. They answer the phones quickly and respond promptly to emails. I have never felt I have waited too long for a response.... I completely trust him [Dr. Castelbaum] and know that he is doing everything he possibly can to help me. He is extremely intelligent and experienced. I appreciate his bedside manner and also his sense of humor. Plus he is very gentle and patient
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
I completely trust him and know that he is doing everything he possibly can to help me. He is extremely intelligent and experienced. I appreciate his bedside manner and also his sense of humor. Plus he is very gentle and patient
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Relax and trust him
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
He took the time to review everything about my husband and me thoroughly
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
We tried clomid twice, once with iui, and then switched to femara for two cycles, once with iui
Describe your experience with your nurse at RMA of Philadelphia. (Assigned nurse: Denise )
Super friendly and gentle
Describe your experience with RMA of Philadelphia.
This office is very organized and thorough. They are very on top of getting back to you with results and responding to any questions. They answer the phones quickly and respond promptly to emails. I have never felt I have waited too long for a response.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
Reasonable
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
I think he’s very conservative
10
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Arthur Castelbaum at RMA of Philadelphia.

Verified

This patient has provided documentation of treatment at this clinic.

10
N/A
Age
26
Treated
2017
Success with this Doc
Yes
Treatment
1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve
10
N/A
He [Dr. Castelbaum] had great bedside manor. He explained everything very well and answered all of questions well. He called with lab results and recommendations. He was very personable. He talked to us like a human and not just another case. He was great!... I was told we would only do single embryo transfer due to my age I am at his risk for complications in multiples.... They [RMA] knew who I was when I was calling. The greeted me by my first name when entering the office. T
They [RMA of Phil] knew who I was when I was calling. The greeted me by my first name when entering the office. They new my case well.... The were kind and respectful. Always called with the next step and explained it well. They were there for my husband when he fainted... He [Dr. Castelbaum] had great bedside manor. He explained everything very well and answered all of questions well. He called with lab results and recommendations.
Age
26
Treated
2017
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve
10
N/A
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
He had great bedside manor. He explained everything very well and answered all of questions well. He called with lab results and recommendations. He was very personable. He talked to us like a human and not just another case. He was great!
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Ask all the questions because he will answer every single one and explain them well.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
They knew who I was when I was calling. The greeted me by my first name when entering the office. They new my case well.
Describe your experience with the nursing staff.
The were kind and respectful. Always called with the next step and explained it well. They were there for my husband when he fainted which he doesn’t like to talk about.
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Philadelphia.
I was told we would only do single embryo transfer due to my age I am at his risk for complications in multiples.
10
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
+ Read more- Read less
10
10
Age
36
Treated
2016
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
10
10
I thought we had a great experience together, if i ever needed to discuss things he [Dr. Castelbaum] was always available. He always went over the procedures and what was at risk. He was also kind and caring. When i became pregnant he was so happy as was I! He told me to come back and visit before and after I have the baby....I felt like a human, because they [RMA] always greeted me by my name...I thought they were great and very understanding!
I thought the clinic [RMA of Philadelphia] was great...[Nursing Staff] I thought they were great and very understanding! Never been around a great group of people...I thought we had a great experience together, if i ever needed to discuss things he [Dr. Castelbaum] was always available. He always went over the procedures and what was at risk. He was also kind and caring. When i became pregnant he was so happy as was I! ...I felt like a human, because they always greeted me by my name
Age
36
Treated
2016
Success with this Doc
Yes
Race
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
10
10
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
I thought we had a great experience together, if i ever needed to discuss things he was always available. He always went over the procedures and what was at risk. He was also kind and caring. When i became pregnant he was so happy as was I! He told me to come back and visit before and after I have the baby.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
If you want the truth go see him
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
I felt like a human, because they always greeted me by my name
Describe your experience with the nursing staff.
I thought they were great and very understanding! Never been around a great group of people
Describe your experience with RMA of Philadelphia.
I thought the clinic was great
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
I only had to pay for meds and co-pays
10
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Arthur Castelbaum at RMA of Philadelphia.

10
10
Age
34
Treated
2019
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation
10
10
Bc of my PCOS Dr. Castelbaum discovered that I was not ovulating and put me on Femara (Letrozole). First round (2 times a day twice a day), it was successful and we were able to go forth with IUI...Every single time my husband and I walked in we were greeted with huge smiles from Dr. Castelbaum...From the first meeting I was instantly comfortable. Before seeing bloodwork, medical records or doing any type of exam, he knew right away how to help and was so confident. He was kind, gentle in telling me the things I knew I needed to hear and told me he was going to help me reach my goal.
Positive, comforting and knowledgeable are just a few words to describe [the staff at RMA of Philadelphia]. I always felt taken care of and informed at each visit...staff explain step by step and walk you through each part of the treatment, procedures and ultrasounds...They always knew our names and treated us like family...I can’t even put into words how wonderful the nursing and admin staff at the Langhorne office are. They made a very emotional journey bearable.
Age
34
Treated
2019
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation
10
10
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
I found out 14 years ago that I have PCOS and from then worried I may never carry my own child. My husband and I spent a few years trying on our own until we finally asked for a recommendation to a fertility specialist and were sent to Dr. Castelbaum. From the first meeting I was instantly comfortable. Before seeing bloodwork, medical records or doing any type of exam, he knew right away how to help and was so confident. He was kind, gentle in telling me the things I knew I needed to hear and told me he was going to help me reach my goal. For the first time I felt it was possible and my dream of becoming a mother was going to happen. Through all of the treatment, which was an emotional rollercoaster I could have never prepared for, he and his staff were beyond amazing. They explained every step of the way, comforted me when I cried, greeted me with a huge smile every visit like I was their only patient and kept me going. And I can now say I am almost three months pregnant!! The only downside is that I don’t get to go to his office anymore as I have now “graduated” as Dr. Castelbaum puts it. I cannot say enough wonderful things about he and his staff and my husband and I will forever be so grateful for them.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Relax and trust that Dr. Castelbaum will do everything he can to get you your healthy baby.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
Every single time my husband and I walked in we were greeted with huge smiles from Dr. Castelbaum and the staff. They always knew our names and treated us like family.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
Bc of my PCOS Dr. Castelbaum discovered that I was not ovulating and put me on Femara (Letrozole). First round (2 times a day twice a day), it was successful and we were able to go forth with IUI.
Describe your experience with your nurse at RMA of Philadelphia. (Assigned nurse: Leanna)
I can’t even put into words how wonderful the nursing and admin staff at the Langhorne office are. They made a very emotional journey bearable.
Describe your experience with RMA of Philadelphia.
Positive, comforting and knowledgeable are just a few words to describe Dr. Castelbaum and his staff. I always felt taken care of and informed at each visit. He and the staff explain step by step and walk you through each part of the treatment, procedures and ultrasounds.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
My insurance covered about 80% of our fertility treatment
10
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Arthur Castelbaum at RMA of Philadelphia.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31
Treated
2019
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
Unexplained
10
10
Don’t worry you’re in good hands. Dr. Castelbaum’s optimism and confidence are contagious. It’s hard not to believe in him and the plan you agree on...was confident, reassuring and diligent in my treatment plan. His optimism was contagious. I came to his office afraid and frustrated. I left feeling hopeful and inspired. When I saw Dr. Castelbaum at the hospital for my HSG, I instantly felt relieved...you feel like you were their only patient.
From the receptionist to the nurses to Dr. Castlebaum, everyone [at RMA of Philadelphia] made you feel like you were their only patient...All of the nurses were fantastic. They were knowledgeable, friendly and compassionate. You could palpate their passion throughout the clinic...The clinic was always very busy but very well organized. One day I came in for an 8am appointment at 7am. They were able to squeeze me in like it was no problem at all. They always called promptly with my test results and answered all of my questions. They were more than flexible with appointment times and always there to answer my questions.
Age
31
Treated
2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Unexplained
10
10
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
Dr. Castelbaum was confident, reassuring and diligent in my treatment plan. His optimism was contagious. I came to his office afraid and frustrated. I left feeling hopeful and inspired. When I saw Dr. Castelbaum at the hospital for my HSG, I instantly felt relieved.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
Don’t worry you’re in good hands. Dr. Castelbaum’s optimism and confidence are contagious. It’s hard not to believe in him and the plan you agree on.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
From the receptionist to the nurses to Dr. Castlebaum, everyone made you feel like you were their only patient.
Describe your experience with your nurse at RMA of Philadelphia. (Assigned nurse: Isabelle )
All of the nurses were fantastic. They were knowledgeable, friendly and compassionate. You could palpate their passion throughout the clinic.
Describe your experience with RMA of Philadelphia.
The clinic was always very busy but very well organized. One day I came in for an 8am appointment at 7am. They were able to squeeze me in like it was no problem at all. They always called promptly with my test results and answered all of my questions. They were more than flexible with appointment times and always there to answer my questions.
10
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36
Treated
2019
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Unexplained
10
10
He [Dr. Castelbaum] gave specific directions on when to take the medication and everything worked out great!...Every visit i had...was very personal. He addressed me by my name and referred back to conversations we had in previous appointments...He is very knowledgable and has a great bedside manner. I felt that he answered every question how he would want to hear it and not as a doctors answer. I VERY HIGHLY recommend Dr Castelbaum!
I think this clinic [RMA of Philadelphia] was great to work with. They were easy to make appointments and easy to reach someone on the phone to speak with. I always received a call back at the time I was told. And every time i called, everyone was very polite...Every visit i had with Dr. Casselbaum was very personal. He addressed me by my name and referred back to conversations we had in previous appointments.
Age
36
Treated
2019
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Unexplained
10
10
How was your experience with Arthur Castelbaum at RMA of Philadelphia?
Every visit with Dr Castelbaum was very personal. He greeted me by name and referred back to prior conversations had in previous appointments. He is very knowledgable and has a great bedside manner. I felt that he answered every question how he would want to hear it and not as a doctors answer. I VERY HIGHLY recommend Dr Castelbaum!
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Philadelphia?
He has a dry sense of humor, he is funny and is very genuine all at the same time. You will never be disappointed in any way!
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Philadelphia?
Every visit i had with Dr. Casselbaum was very personal. He addressed me by my name and referred back to conversations we had in previous appointments.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Philadelphia and their degree of success.
He gave specific directions on when to take the medication and everything worked out great!
Describe your experience with RMA of Philadelphia.
I think this clinic was great to work with. They were easy to make appointments and easy to reach someone on the phone to speak with. I always received a call back at the time I was told. And every time i called, everyone was very polite.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Philadelphia.
It was under $1,300.
10
Doctor
Arthur Castelbaum
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Philadelphia
Langhorne
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less