Jennifer E. Hirshfeld-Cytron

Fertility Centers of Illinois

Available Lines of Communication

Doctor, Nurse available by emailNurse available by direct lineNot available by cell phone
Medical SchoolU. of Minnesota
ResidencyU. of Chicago
FellowshipNorthwestern
Tinley Park
18210 South La Grange Road
Tinley Park, IL 60487
708-633-1999
Chicago
900 N. Kingsbury
Chicago, IL 60610
312-222-8230
On a scale from 0-10, how likely are you to recommend Jennifer E. Hirshfeld-Cytron to a friend?
Strongly recommend: 4Neutral: 3Don't recommend: 18.3
8 assessments
  • 50% Strongly recommend (9-10)
  • 38% Neutral (7-8)
  • 13% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
Communication
Poor communication
Excellent communication
Frequency Seen
Rarely saw at appts.
Always saw at appts.
Responsiveness
Poor response time
Excellent response time
On a scale from 0-10, how likely are you to recommend Fertility Centers of Illinois to a friend?
Strongly recommend: 83Neutral: 22Don't recommend: 258.3
132 assessments
  • 64% Strongly recommend (9-10)
  • 17% Neutral (7-8)
  • 19% Don't recommend (0-6)
8 assessments
10
Age
33
Treated
2016
Success with this Doc
No
Treatment
4 IUI, 3 IVF, 2 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
She [Dr. Hirshfeld-Cytron] has explained her proposed next steps, regarding treatment, so that she knows that I understand them, and always asks if I'm comfortable with that approach before proceeding. She, not a nurse, called me with my negative beta, and had already thought of what we could do next. This NEVER happened with my previous RE, where I was always called by a nurse and then asked to schedule an appointment with the Dr...
+ Read more
Age
33
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 3 IVF, 2 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
How was your experience with Jennifer E. Hirshfeld-Cytron?
If you are looking for a physician who will hold your hand and speak to you in hushed tones, she may not fit the bill. She is there to help you get pregnant. This may sound as though she has a cold bedside manner, which she doesn't. She's actually very pleasant to speak with. That being said, she won't sugarcoat things, and in my experience, I want the details, as grim as they may be. Dr. H is very intelligent and well-read, and I am very confident in her medical abilities. And I know that she cares about my treatment. She has reviews my file before she talks to me, which may seem like common sense, but the number of doctors I have seen in the past 5 years, unfortunately she is in the minority. The thing that has impressed me the most is, when she has to deliver bad news, she calls me, not a nurse, and already has a plan for going forward.
What one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron?
Be ready for a serious physician. You can tell that she cares, but she is more of a realist. If you're new to infertility treatment, this may seem jarring, but you want someone who will help you get pregnant, not someone who will hold your hand and just make you feel good about undergoing treatment. No one ever got pregnant by holding hands.
During treatment, did you feel like you were treated like a number or a human?
She is really well-informed and thoughtful. She has explained her proposed next steps, regarding treatment, so that she knows that I understand them, and always asks if I'm comfortable with that approach before proceeding. She, not a nurse, called me with my negative beta, and had already thought of what we could do next. This NEVER happened with my previous RE, where I was always called by a nurse and then asked to schedule an appointment with the Dr.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles and their degree of success.
After 3 complete transfer failures and one blighted ovum with my previous RE, Dr. H suggested doing a diagnostic hysteroscopy before continuing treatment. So I took off a cycle to get that done and the next cycle I prepped for another eSET. That was non-lupron hormone replacement cycle with baby aspirin, vaginal estrogen, and patches, followed by 4 days of medrol, a z-pack, 300mg Endometrin and PIO. This cycle failed and we plan to do a Endometrial Receptivity Assay next.
Describe your experience with your nurse.
Marni is easiest reached via email, but is very quick to respond if I have any questions or concerns.
Describe your experience with Fertility Centers of Illinois.
If you have to go in on a Monday or a Friday be prepared to wait a little bit. It's generally a well oiled-machine (very high volume clinic, some people compare it to a cattle call), but at the beginning and end of the week it can get a little bogged down. The cattle call aspect of the clinic has thrown people off a little bit, wanting a more personalized experience, but they have top SART stats for the city.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron.
Currently minimal (HMO), I have had to pay for tests that aren't covered by my insurance. When I switch to a PPO next year the costs will be greater.
What specific things went wrong at this clinic?
  • Provided conflicting information
10
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
34
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve
8
She's [Dr. Jennifer E. Hirshfeld-Cytron] very candid with the direction she thinks treatment should go. A couple of times I had questions about why we were doing something a particular way, and I've asked if treatment could be adjusted. She's always been open to discussing alternatives, and has been ok with adjusting treatment if it's reasonable. She's a bit blunt (but that's what I prefer), and I get the sense that strong feelings make her uncomfortable. But she was always kind and never made me feel badly for having them.
+ Read more
Age
34
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve
8
How was your experience with Jennifer E. Hirshfeld-Cytron?
She's very candid with the direction she thinks treatment should go. A couple of times I had questions about why we were doing something a particular way, and I've asked if treatment could be adjusted. She's always been open to discussing alternatives, and has been ok with adjusting treatment if it's reasonable. She's a bit blunt (but that's what I prefer), and I get the sense that strong feelings make her uncomfortable. But she was always kind and never made me feel badly for having them.
What one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron?
Make use of the nurses! She sees a lot of patients, but I'm still satisfied with the level of communication because it's easy to get through to the nurse and get my questions answered quickly.
During treatment, did you feel like you were treated like a number or a human?
You don't get to speak directly to the doctor often, as there are a lot of patients at this clinic. But my experience has been that they are good at getting messages to and from the doctor through the nurse. Her nurse Marni is excellent with communication, and quickly gets my questions to the doctor and the answers back to me.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles and their degree of success.
So far, IUI with 50mg Clomid. These did not result in a pregnancy, but when my lining was thin she was good about adjusting. I did have good response with the Clomid, so there was no need to change that.
Describe your experience with your nurse.
Marni is awesome. She's available via email or phone, and she always calls/emails back quickly. She's enthusiastic and gets my questions to and from the doctor quickly and accurately.
Describe your experience with Fertility Centers of Illinois.
It's a giant place. I like that about it because I know that if I make my monitoring appointments by x time I'll get to work when I need to. Some may feel like a number, but I prefer getting in and out and on to my life.
8
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
9
[Dr. Hirshfeld-Cytron] Easy to work with, even though I am a remote patient (live in michigan). She did phone consults instead of in person when needed. - She didn't overwhelm with data, but was able to speak to data when I asked for it...Dr. Hirshfeld also shows empathy when she is talking to you, but is also going to be real with you.
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Age
Treated
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
9
How was your experience with Jennifer E. Hirshfeld-Cytron?
Some of the things that I like about Dr. Hirshfeld: - Easy to work with, even though I am a remote patient (live in michigan). She did phone consults instead of in person when needed. - She didn't overwhelm with data, but was able to speak to data when I asked for it. For example, what percentage chance for XYZ to happen - She called to talk to me personally when we had to decide whether or not to cancel a cycle. A few other notes: - I'm sure she is a busy person, but on two occasions during phone consults my husband and I felt like she was rushing us off the call.
What one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron?
Even though she is the ultimate expert, you should still be your own advocate. Do your research, and ask her what she thinks if you have questions on something.
During treatment, did you feel like you were treated like a number or a human?
FCI sees A LOT of patients, so if you are a person that wants to see the same technician, or nurse at every visit, it is not for you. That said, the nurse assigned to you is extremely responsive, and even more helpful. Dr. Hirshfeld also shows empathy when she is talking to you, but is also going to be real with you.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles and their degree of success.
First IVF cycle was Lupron Microdose with a priming of estrogen and lupron prior to cycle start. Although the intent was to get me to have a better response to meds, my response was very poor. 2 mature follicles, and a cancelled cycle. 2nd cycle: no priming, high dose of gonal (600 IU) from the start. Dexamethasone steroid added. Menopur on day 5. 16 Follicles, 14 mature eggs retrieved, 6 embryos, 2 frozen, 1 transferred, BFP!
Describe your experience with your nurse.
I can't say enough good things. I am also comparing to the nursing staff at the first RE clinic that I went to before transferring to FCI. The staff is quick to respond and answers in full without leaving you guessing. They leave a voicemail and follow up by email if you aren't available. Marni helped me to get better costs on medications by writing scripts to 5 different pharmacies that I asked her to. I must have emailed her 30 times about medications and she never once acted bothered. The only watch out is that there wasn't a heads up when a nurse was going to be out of the office. I would most often get an out of office email response, with another person to contact. Sometimes that other person would be out too. If its really urgent, there is an after hours nurse to call though, which I did once. At my previous clinic the nurses all shared one voicemail account, and you HAD to leave a message and wait for a call back. There was no option for email. They also said they would do something (like call in a script) and several times would not remember. They also lacked empathy and would seem bothered. I NEVER had that experience at FCI.
Describe your experience with Fertility Centers of Illinois.
Strengths are: good variety of locations, very knowledgeable doctors, huge support staff, you can do everything at one location (not go to a separate lab for blood draws), easy to schedule, lots of options for appointment times, was easy to work with even though I live far away in michigan. I like that they partner with Pulling Down the Moon for a holistic angle on treatment if you are into that. Weakness might be that they could help patients save a bit more $$. For example, I ended up with loads of extra medications on both cycles. I could have ordered less and then reordered. Or they could tell you about alternative brand drugs to consider.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron.
The first cycle was very minimal because we had some insurance coverage. Roughly $500-$1000 for copays. $800 for genetic screening. The second cycle the coverage was maxed out for medication. Meds were approx $7000. We have not finished paying bills yet, but we expect the same $1000 for co pays and misc. Without coverage, IVF is about 12k. There would be other charges for freezing, pre-screening test needed, etc. They give you an outline of costs when you consult.
9
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
36
Treated
2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Unexplained
8
Dr. Hirshfeld-Cytron was helpful during the IVF process. We didn't see her very often so I formed more of a relationship with the nurses and ultrasound tech, but she made herself available whenever needed...In order to even begin myself and my husband were required to have bloodwork done. My husband also had a sperm analysis and I had a HSG. All of which came back clear. From there we went on to try 3 medicated IUI's and finally we went through an IVF cycle. We transferred two embryo's during that cycle and were successful in becoming pregnant with our son Blake, but at 19 weeks I went into pre-term labor we lost our dear son.
+ Read more
Age
36
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Unexplained
8
How was your experience with Jennifer E. Hirshfeld-Cytron?
Dr. Hirshfeld-Cytron was helpful during the IVF process. We didn't see her very often so I formed more of a relationship with the nurses and ultrasound tech, but she made herself available whenever needed.
What one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron?
Have patience.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles and their degree of success.
In order to even begin myself and my husband were required to have bloodwork done. My husband also had a sperm analysis and I had a HSG. All of which came back clear. From there we went on to try 3 medicated IUI's and finally we went through an IVF cycle. We transferred two embryo's during that cycle and were successful in becoming pregnant with our son Blake, but at 19 weeks I went into pre-term labor we lost our dear son.
Describe your experience with your nurse.
Michelle was incredible. She was compassionate but full of information. Michelle showed me such kindness through the whole process, and now that we are considering it again I know she will be just as helpful and compassionate.
Describe your experience with Fertility Centers of Illinois.
Having access to a satellite office was rather helpful since it wasn't always easy to get into the city of Chicago for appointments. This clinic works like a well oiled machine, yet they show compassion, understanding and kindness to patients.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron.
It was 11,500 for the total IVF procedure, plus the cost of medicine. I also had the cost of the initial consult with the doctor, the HSG cost, and all 3 IUI's, but I don't recall the cost of each of these items.
8
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
37
Treated
2016
Success with this Doc
14 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
PCOS
9
She [Dr. Hirshfeld-Cytron] answered all of my questions in a professional yet honest manner and worked with my ideal timeline to get the retrieval completed before the end of the year (and I'd have new insurance that potentially wouldn't help cover the costs)...She recommended acupuncture. I have been seeing a Chinese medicine doctor for seasonal acupuncture for years; but for the month or two leading up to my retrieval, I went to him once a week...
+ Read more
Age
37
Treated
2016
Success with this Doc
14 Eggs Frozen
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
PCOS
9
How was your experience with Jennifer E. Hirshfeld-Cytron?
Had a good experience with her. She answered all of my questions in a professional yet honest manner and worked with my ideal timeline to get the retrieval completed before the end of the year (and I'd have new insurance that potentially wouldn't help cover the costs).
What one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron?
Come prepared with your own questions to make the most of your time together.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles and their degree of success.
She recommended acupuncture. I have been seeing a Chinese medicine doctor for seasonal acupuncture for years; but for the month or two leading up to my retrieval, I went to him once a week.
Describe your experience with your nurse.
The nurses at FCI River North (where I saw the doctor and had my retrieval done) were great.
Describe your experience with Fertility Centers of Illinois.
I was a patient at FCI River North: I appreciated everyone who worked there. They see a large quantity of patients, so I understand how some people might "feel like a number" during a very emotional time. But I never felt this way. I kept their responsibilities in perspective and was always friendly and upbeat -- and received the same in return.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron.
Haven't received the final-final tally for everything yet. But I'm looking at somewhere between $6k-$9k total with my insurance.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
9
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
PCOS
5
She [Dr Jennifer Hirshfeld-Cytron] is very clinical and intelligent. Do not go to see her if you are looking for warm and fuzzy, she will be caring but in a matter of fact straightforward manner. And will not give hope, just statistics...I definitely felt rushed there [at FCI in Tinley Park], like they want to get you in and out quickly. But they did definitely personalize the treatment
+ Read more
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
PCOS
5
How was your experience with Jennifer E. Hirshfeld-Cytron?
She is very clinical and intelligent. Do not go to see her if you are looking for warm and fuzzy, she will be caring but in a matter of fact straightforward manner. And will not give hope, just statistics.
What one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron?
Do not expect a lot of emotional coaching.
During treatment, did you feel like you were treated like a number or a human?
I definitely felt rushed there, like they want to get you in and out quickly. But they did definitely personalize the treatment
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles and their degree of success.
Only transfering one embryo due to a bicornuate uterus. Going straight to IVF because of PCOS and bicornuate uterus.
Describe your experience with your nurse.
Amy did not show as much compassion and time as Michelle. Michelle will take time to listen to your concerns and showed genuine care.
Describe your experience with Fertility Centers of Illinois.
They do personalize the treatment however it does have a very get in get out feeling. Revolving door of patients.
Describe your experience with your monitoring appointments.
They had convenient hours before work
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron.
BlueCross covered quite a bit but it was still expensive for the average person. And freezing embryos cost $1,200. Not covered by insurance.
5
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
41
Treated
2016
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Other
8
Only saw the doctor [Dr. Jennifer Hirshfeld-Cytron] during the initial and end of treatment. She was nice and provided the information in a very tactical manner...She was a nice doctor; and very upfront about my specific treatment....Expect a very factual encounter...Overall it was an okay experience considering the circumstances. Most of the communication and treatment plan came from the nurses.....
+ Read more
Age
41
Treated
2016
Success with this Doc
?
Race
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Other
8
How was your experience with Jennifer E. Hirshfeld-Cytron?
Overall it was an okay experience considering the circumstances. Most of the communication and treatment plan came from the nurses. Only saw the doctor during the initial and end of treatment. She was nice and provided the information in a very tactical manner.
What one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron?
Expect a very factual encounter.
During treatment, did you feel like you were treated like a number or a human?
She was a nice doctor; and very upfront about my specific treatment.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles and their degree of success.
Don't remember. Second cycle micro-dose lupron
Describe your experience with your nurse.
She knows her stuff, but can take it for grant that patients know what she is referring too. She was very compassionate during my second treatment. Overall, really good nurse!
Describe your experience with Fertility Centers of Illinois.
The receptionist was awesome (Rita) and so was the phlebotomist (Allison). Overall, I didn't wait long to see the doctors, phlebotomist or nurses; they ran like a well oiled machine. I did overhear a nurse one time, telling the receptionist not put a patient to voicemail; it was a little off putting.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron.
Around $10,000 for a complete cycle
What specific things went wrong at this clinic?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
8
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
28 - 30
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
4 IUI, 2 IVF
Diagnosis
Anovulation
9
She [Dr. Hirshfeld-Cytron] was a busy lady but always made time for me when I needed her. She knew my name, what my husband did for work, and seemed to genuinely care about my concerns...She was a busy physician but very competent and always made time for her patients. I wish she would've explained my diagnosis more with me but she was always willing and able to answer questions. She was extremely smart. Very researched based and did her homework. She was aggressive with treatment (in a good way) and just wanted me to get pregnant...
+ Read more
Age
28 - 30
Treated
2013 - 2015
Success with this Doc
Yes
Race
Income
$50K - $99K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 2 IVF
Diagnosis
Anovulation
9
How was your experience with Jennifer E. Hirshfeld-Cytron?
She was a busy physician but very competent and always made time for her patients. I wish she would've explained my diagnosis more with me but she was always willing and able to answer questions. She was extremely smart. Very researched based and did her homework. She was aggressive with treatment (in a good way) and just wanted me to get pregnant.
What one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron?
The entire clinic is successful because of the nurses. The nurses are the key. Ask them all the questions you want or need to ask. They are so amazing.
During treatment, did you feel like you were treated like a number or a human?
She was a busy lady but always made time for me when I needed her. She knew my name, what my husband did for work, and seemed to genuinely care about my concerns.
9
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less