John Zhang

New Hope Fertility Center

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Nurse available by direct line
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolZhejiang U.
ResidencyNYU
New York
4 Columbus Circle
New York, NY 10019
(212) 517-7676
On a scale from 0-10, how likely are you to recommend John Zhang to a friend?
Strongly recommend: 21%Neutral: 26%Don't recommend: 53%5.6
40 assessments
  • 21% Strongly recommend (9-10)
  • 26% Neutral (7-8)
  • 53% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
5.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
6.2
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
3.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
OK
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend New Hope Fertility Center to a friend?
Strongly recommend: 36%Neutral: 26%Don't recommend: 37%6.5
74 assessments
  • 36% Strongly recommend (9-10)
  • 26% Neutral (7-8)
  • 37% Don't recommend (0-6)
40 assessments
5
Age
39
Treated
2019
Success with this Doc
Yes
Treatment
6 IVF
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage, Unexplained
5
I met with Dr. Zhang once and did not develop any relationships with the staff. If this were my first clinic or cycle I would be put off but at this point I just wanted results I did not need hand holding... is an extremely smart and willing to think outside of the box. I am thrilled I found him when I did, only 1 cycle led to success!! Knowing that he is the owner/founder I understood he would be very busy but trusting a doctor of his caliber assured me to trust his staff.
+ Read more
Age
39
Treated
2019
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IVF
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage, Unexplained
5
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang is an extremely smart and willing to think outside of the box. I am thrilled I found him when I did, only 1 cycle led to success!! Knowing that he is the owner/founder I understood he would be very busy but trusting a doctor of his caliber assured me to trust his staff.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Do your own research, bring your own questions and take a chance!
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
It is a very busy clinic, I met with Dr. Zhang once and did not develop any relationships with the staff. If this were my first clinic or cycle I would be put off but at this point I just wanted results I did not need hand holding.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Mini ivf using clomid, letrozol, cetrotide and very small doses of follistim.
Describe your experience with the nursing staff.
Aside from getting my blood drawn at the first consult, retrieval and transfer, the only interaction I had with the nurses was with email. During the stim cycle they are very responsive. During transfer and ongoing pregnancy the email communication isn't as responsive, could due to the number of patients, vacation time, patient priority. The nurses are all very professional in person and email.
Describe your experience with New Hope Fertility Center.
Location is good however the first time I could not easily find the building. Also, the security needs to know the difference between floors 3 & 4, a few times I was directed to the wrong floor. Clinic itself is large and clean. Nice refreshment station and the best part is the salt water fish tank. The reception desk individuals are very welcoming.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
I think in total the cost was ~14k. The part that was annoying was since I was doing outside monitoring it cost me an additional 1k each month for NHFC to review the results.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
No comment.
What specific things went wrong at New Hope Fertility Center?
  • Scheduled the wrong procedure
5
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

4
Age
34
Treated
2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
4
I saw him [Dr. Zhang] three times so far, most information gotten from the nurses and ultrasound techs around me. Things felt rushed with him, not much of a personal touch in my opinion... He's very knowledgeable and does cutting edge stuff. However he's not very present. I would like to be able to see my doctor more often or feel like I'm being heard. Most of my questions were answered by ultrasound techs.... We did an ultra mini IVF cycle which involved clomid and femara tabs only. I was able to produce 4 mature eggs which all got fertilized, however I ended up with one very good grade blastocyst.
+ Read more
Age
34
Treated
2019
Success with this Doc
?
Race
Black or African-American
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
4
How was your experience with John Zhang at New Hope Fertility Center?
He's very knowledgeable and does cutting edge stuff. However he's not very present. I would like to be able to see my doctor more often or feel like I'm being heard. Most of my questions were answered by ultrasound techs. Also because I understood the plan for the day I have found myself asking for things I was told during the previous appointment, that the people I interacted with on the day of were not aware
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Ask for a full explanation of the pros and cons of each step or procedure
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I saw him three times so far, most information gotten from the nurses and ultrasound techs around me. Things felt rushed with him, not much of a personal touch in my opinion
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
We did an ultra mini IVF cycle which involved clomid and femara tabs only. I was able to produce 4 mature eggs which all got fertilized, however I ended up with one very good grade blastocyst. We also did PGS testing for aneuploidy which came back aneuploid. I think I shouldn't have done PGS testing on my only blastocyst especially since I have never had a miscarriage. I was able to get them to do a saline sonogram which showed i had a possible polyp and was then scheduled for hysteroscopy.
Describe your experience with New Hope Fertility Center.
Very clean and calming atmosphere. Things move very fast there. There's a whiteboard which flashes your name and also guides you on where to go. Everyone is courteous but it tends to feel very impersonal since they have so many patients. They also communicate mainly by email which can be a good thing. Questions are answered promptly. I would also say that costs are very reasonable there.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Reasonable. My ultra mini IVF so far has cost about 10k
4
Doctor
John Zhang
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36 - 39
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
3 IUI, 8 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
10
As a patient, it’s important for me to feel safe and understood. It’s important for me to feel comfortable with people in the clinic and it’s important for me to feel comfortable with doctors. All that I had just said described Dr. Zhang and his clinic [New Hope Fertility Center]. He listens to our frustration and how much impact it’s carrying us and also financially.
+ Read more
Age
36 - 39
Treated
2016 - 2019
Success with this Doc
Yes
Race
East Asian
Income
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
3 IUI, 8 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
10
How was your experience with John Zhang at New Hope Fertility Center?
As a patient, it’s important for me to feel safe and understood. It’s important for me to feel comfortable with people in the clinic and it’s important for me to feel comfortable with doctors. All that I had just said described Dr. Zhang and his clinic. He listens to our frustration and how much impact it’s carrying us and also financially.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
To always trust your gut feeling. Listen and ask millions of questions.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
From all other fertility clinics we’ve been to, New Hope was friendly. Dr. Zhang and staff were friendly and organized. They saw me as a human being not an object of someone just coming in for treatments. They understand our frustration and our pain. We’ve also endured two stillbirths. They know the pain and heartache of losing two precious babies and trying again and not working. Dr. Zhang is there to questions that’s needing answers. He is always available to talk to without paying...he understands!
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I was preparing for retrieval’s of my own eggs (one or two he sees), he uses minimal meds. Trigger shots when it’s time for retrieval in two days , I don’t remember the meds I had taken. For preparing egg donor transfers, I have been taking estradiol, promethium....depends on my blood work result if it needs some adjusting I had taken prednisone, progesterone shot on my butt, baby aspirin, enoxaparin injection on my stomach. Sometimes my lining needs to be thicker so they up my use to progesterone sometimes.
Describe your experience with the nursing staff.
We started seeing Dr. Zhang back in 2016 and we are still doing that:) the staff are wonderful. When I come in they know me and don’t need to tell them my name. They input it on their computer and they know I’ve already arrived. During blood work monitoring, they know I have thin veins and they are careful. Nurse are available to talk to and few I’ve met and talked to. They are super nice, cordial and you ask them anything even if it’s embarrassing or disgusting. The sonographers I absolutely love. They know our loses and they are so sweet. They talk to me about how I’m doing and how my day is going. They always try to lift my spirits. Other doctors on site are fantastic. They are friendly and you can ask them anything and they are there to help you. Nurse after my transfers, super sweet. You feel comfortable and they don’t rush you to get up and leave. The staff during transfers, they give me instructions what to do and they are caring too. The embryologist I meet during transfers, super nice and friendly. They show me my embryo on the screen and they really check to make sure it is me and I understand exacting what is going on. Doctors who performs the transfers are friendly and I can ask anything even though he is busy doing what he needs to do.
Describe your experience with New Hope Fertility Center.
The clinic is amazing. There are more patients than ever. The clinic’s atmosphere is friendly and open. The only weakness I have to say is to really be a bit more organize on some areas. For example, I had done bloodworks already and they kept asking me for particular blood work reports which I had given. They’ve asked me Numerous times and I keep being copies for them. Whoever scans the documents, they need scan better and put it in my file. At one time only, a nurse emailed me my blood work result and protocol. The meds she told me was to take clomid. But that’s for retrieval. I was doing transfers. So one nurse emailed me and corrected it. Also, I keep getting ask if I’m Allergic to medications. I did tell them so many times yes and gave them the name and still keeps asking me. It’s ok. I learn to answer each time:)
Describe your experience with your monitoring appointments at New Hope Fertility Center.
My monitoring experience is great. The ladies who gets my blood has no problem. Although I have small veins, they still manage to get it done. They always ask me if I’m doing ok. As for sonogram, I love the ladies there. So respectful. I get along well with them. They know how hard and how long and our loses. They’ve become my friends there. Always smiling. :) which I love. Makes my day.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
We’ve been doing fertility for 9 and half long years. My husband and I have seen numerous doctors. The billing at the Dr. Zhang’s office is very organized. There’s always three there. They know your name and what needs to be paid. They even tell you what it’s for and if the insurance paid or not and explained why. They even have online service to pay online now too. They are friendly. My husband and I pay out of pocket fertility for nine and half long years. For donor eggs we have $13,200 for 6 eggs. Then they tell us how survived. For example, embryologist will email and tell me they get 5 out of 6 ready to be sent out for genetic testing. Before sending we have to pay $750 per embryo to be tested first before being sent out. Ones we do that we have 7-10 days to wait and they will email with results. Then they will email again and tell us how many survived and how many healthy with grades on them and explanation of their grades. So imagine having failed donor eggs many many times $13,200 x 5 times. We are financially medically in debt. We need help!
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
When we did our transfer in Cancun Mexico, the doctor there transferred four embryos all the time. Out of three cycles, I was pregnant but resulted in 10 week miscarriage. Dr. Zhang and his colleague transfers one embryo at a time per rules. He picks the best embryos for transfers.
10
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

8
Age
44
Treated
2019
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Tubal Blockage, Uterine Fibroids, Other
8
He is very knowledgeable and he doesn’t turn you away if you are over 40. In my case he told me egg freezing should be my number one priority.... Also he suggested MINI IVF based on my endometriosis in which I had surgery for and did a successful retrieval 7 days after my NYU surgery to remove 1 Fallopian tube 2 fibroids and polyp. Dr Zheng doesn’t give up on you and his office is innovative and high tech so they are current in the latest advancements in reproductive medicine.
+ Read more
Age
44
Treated
2019
Success with this Doc
?
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Tubal Blockage, Uterine Fibroids, Other
8
How was your experience with John Zhang at New Hope Fertility Center?
He is very knowledgeable and he doesn’t turn you away if you are over 40. In my case he told me egg freezing should be my number one priority. He said I can make you have a baby at 55 but at 55 I cannot retrieve eggs. Also he suggested MINI IVF based on my endometriosis in which I had surgery for and did a successful retrieval 7 days after my NYU surgery to remove 1 Fallopian tube 2 fibroids and polyp. Dr Zheng doesn’t give up on you and his office is innovative and high tech so they are current in the latest advancements in reproductive medicine.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Make sure you have the time to put into the process because right before egg retrieval you have to go to the office for daily monitoring which is time consuming. The office runs well like a well machine you can be in an out and they have great refreshments. It’s a very comfortable and nice office.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
It’s a very busy clinic with a flat screen TV that you look for your name to get blood drawn, sonogram, and billing. They seem concerned about billing as they want you to pay first. If they made you pay last it would have a different vibe.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Low dose birth control pills (1/2 a pill for 14 days) 5 - 7 days of Clomid 50mg 1/2 a pill, lupron trigger shot then egg retrieval for MINI IVF. THIS PROTOCAL WILL ONLY YIELD 1 or 2 eggs for retrieval however as a more natural cycle it will yield quality over quantity
Describe your experience with the nursing staff.
When ever I had questions they were always available to answer in person or via email
Describe your experience with New Hope Fertility Center.
Strengths. - they will work with women in their 40s using their own eggs, they have a smooth system during Registration and Monitoring, nice office, great refreshments, the staff working in egg retrieval are very supportive during egg retrieval. Weakness- Billing is always done before a procedure giving you the feeling like they think you’re going to run off without paying, they prefer cash rather billing your insurance. It’s a business but they’re too money hungry.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Well oiled machine
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
$800 per month unlimited monitoring $1250 egg retrieval $800 for genetic testing $2700 for embryo testing
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Not yet
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
8
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
34 - 40
Treated
2012 - 2018
Success with this Doc
No
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor
7
Dr Zhang has a very warm caring personality and he works tirelessly. I do wish he would be open to trying different things when I would for example as for different estrace they would not switch it. ... He was a strong believer in less is more which I get and agree with ... Dr Zhang really likes to implant only 1 embryo at a time he wants that embryo to have the best chance. he will implant mosaics too.
+ Read more
Age
34 - 40
Treated
2012 - 2018
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
Graphic Designer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor
7
How was your experience with John Zhang at New Hope Fertility Center?
Dr Zhang has a very warm caring personality and he works tirelessly. I do wish he would be open to trying different things when I would for example as for different estrace they would not switch it. I feel like if they did I could have had more sucess.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
write everything down keep track of what is working and not working and compare what protocols they give each cycle so you can make sure you are getting the best result.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
They seemed to have a certain protocol and they often made mistakes. I would have to call in and they would agree it was an error then give me another protocol. also they were resistent to try different that what they do. for example I was not responding to oral or vaginal estarce. i was desperate to try the patch. they would not prescribe it. I awitched clinics and now my lining is perfect with the patch. I just need a good egg, still in process with new clinic.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
He was a strong believer in less is more which I get and agree with. But I had a specific issue of thin lining that did not respond well to the estrace they were giving me and we did cycle after cycle where I had to cancel because of poor lining. when I told them I had met people who had great success with using the patch they were not receptive to that so after years of trying with them Left and that was good because now my lining is perfect and I just need to get the right eggs.
Describe your experience with the nursing staff.
They are very compassionate and kind. but the disconnect was waiting f or your protocol instructions it always took way longer than they said it would sometimes the next day. it was frustrating, sometimes they gave me a protocol that I felt was off. I would have to call in and every time I did they did say they made an error and would correct it. It was difficult because I felt like I should be able to trust them but it was maybe too many patients. I don't know.
Describe your experience with New Hope Fertility Center.
They can get you in and out quickly for routine monitoring. easy check in system and billing. clean and beautiful spacious office. The nurses are all kind and will try to give you any suggestions they can to help with your success. Dr are not always available but you can wait to see them or ask a question just need to be patient.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
monitoring was the easiest and best part. no stress in and out within 30 mins and they really watched out for you if it was taking more than 15 minutes they were back there moving things along. it was the results and protocol that took til the end of the day or next day to get the info.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
it was very expensive and the prices kept getting higher and higher. when i first started a transfer was 1200 when i left it was 2500.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr Zhang really likes to implant only 1 embryo at a time he wants that embryo to have the best chance. he will implant mosaics too.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
7
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

8
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
IUI, 8 IVF
Diagnosis
Diminished Ovarian Reserve
8
He [Dr. Zhang] explained I had advanced low egg reserve for a woman my age, but that would not be a barrier. I remember him stating that all we needed was one good egg. He managed our expectations by explaining the process, how it takes time, their philosophy and approach to use minimal drugs, and their team would work with us to accomplish our goal.... When we first met Dr. Zhang, he stated they preferred to do single embryo transfer. However, we were given an option to do up to 2 embryo transfers, but we agreed the single was the best for us.
+ Read more
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 8 IVF
Diagnosis
Diminished Ovarian Reserve
8
How was your experience with John Zhang at New Hope Fertility Center?
When we first came to New Hope, we had already been told by a previous and hospital affiliated clinic that the chances of us naturally having a family were slim, and to start considering other options, which we were open to. However, as one last effort, my husband found New Hope Fertility and we were uplifted after our first consultation with Dr. Zhang. He explained I had advanced low egg reserve for a woman my age, but that would not be a barrier. I remember him stating that all we needed was one good egg. He managed our expectations by explaining the process, how it takes time, their philosophy and approach to use minimal drugs, and their team would work with us to accomplish our goal.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
I've learned the entire process takes patience: between waiting for your cycle to start, bloodwork, sonogram, egg retrieval, success of fertilization, success of embryo going to Day 3/5, the ups and downs during any of those steps mentioned, patience & perseverance is necessary; surround yourself with the best possible support team - from Dr. Zhang and team of doctors and those in your personal life to support you during this journey.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
When we first came to New Hope, we had already been told by a previous and hospital affiliated clinic that the chances of us naturally having a family were slim, and to start considering other options, which we were open to. However, as one last effort, my husband found New Hope Fertility and we were uplifted after our first consultation with Dr. Zhang. He explained I had advanced low egg reserve for a woman my age, but that would not be a barrier. I remember him stating that all we needed was one good egg. He managed our expectations by explaining the process, how it takes time, their philosophy and approach to use minimal drugs, and their team would work with us to accomplish our goal.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
- adjusted pills/hormones based on cycle prior to egg retrieval - hormones/pills in preparation for egg transfer - hormones/pills after transfer (successful transfer and pregnancy prior to being released to regular OB)
Describe your experience with the nursing staff.
When we were ready to try for our second child, the doctors and nurses were helpful at helping my body re-adjust, as I had just finished breastfeeding and was not consistently in a menstrual cycle. I trusted their advice. Also, seeing the same nurses from our first time, and the fact that some of them remembered us, we could sense how invested they were in our journey as well.
Describe your experience with New Hope Fertility Center.
Strengths: - Throughout our journey, the nurses were great at answering all our questions, and were accessible via their email portal. The staff we met were patient and understanding, especially during the multiple appointments for bloodwork/sono, and doctor check-ins. - Very clean, open, bright facility Weaknesses: - On very busy days for bloodwork/sono, wait times can be extended. We always tried to get their very early 7:30am/8:00am to avoid long wait times.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
- Best to go in early (7:30am/8:00am) to avoid extended wait times during busy morning cycle. - Nurses and tech staff for blood/sono were great; I was always seen by a doctor afterwards
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
- We were lucky that my husband's insurance assisted us with cost. - We had a co-pay that we always paid upon check-in
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
When we first met Dr. Zhang, he stated they preferred to do single embryo transfer. However, we were given an option to do up to 2 embryo transfers, but we agreed the single was the best for us.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
8
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

5
Age
42
Treated
2018
Success with this Doc
No
Treatment
2 IUI, 3 Egg Freezing
Diagnosis
Uterine Fibroids
5
Dr. Zhang did an excellent job of managing my expectations given my personal circumstances. He was even able to tell me (which he later substantiated via ultrasound) where my fibroids were located based on my description of my menstrual cycles since stopping birth control pills. The RE I saw after Dr. Zhang shared some things with me that suggested IUI was an irresponsible course of treatment for me given the placement of my fibroids
+ Read more
Age
42
Treated
2018
Success with this Doc
No
Race
Black or African-American
Income
$500K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 3 Egg Freezing
Diagnosis
Uterine Fibroids
5
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang did an excellent job of managing my expectations given my personal circumstances. He was even able to tell me (which he later substantiated via ultrasound) where my fibroids were located based on my description of my menstrual cycles since stopping birth control pills. The RE I saw after Dr. Zhang shared some things with me that suggested IUI was an irresponsible course of treatment for me given the placement of my fibroids. Having said that, I have no regrets about having tried the less invasive procedure because I always would have been curious if we'd gone straight to IVF.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
The facility works very much like a mill. Your name pops up on a screen when you are supposed to go to one room or another and often when you arrive as directed, the nurses don't know why you're there.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
We did three cycles of Clomid, only two of which we completed with IUI. A fill-in doctor convinced my husband that the risk of multiples was too great during our first cycle so we didn't do IUI. However, given my age, the chance of pregnancy was so low he needn't have worried we'd end up with multiples. The second cycle the dose of Clomid was lowered and we didn't get pregnant. The third cycle, the dose of Clomid was returned to the original and we didn't get pregnant. However, Dr. Zhang forewarned me that the placement of my fibroids made pregnancy very unlikely.
Describe your experience with New Hope Fertility Center.
The facility was clean and the staff was clearly competent. However, there were frequently billing errors so that's something patients should focus on. New Hope was not in my insurance carrier's Center of Excellence so I paid for all care out of pocket.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Approximately $800/IUI cycle
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
N/A
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
5
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

8
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
?
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
DR. Zhang's mini IVF strategy uses less medication, more regular monitoring and a less invasive procedure. This procedures were done to adjust to our egg reserve and quality which have resulted in positive retrievals however no quality fertilization...has regular personal check ins and provides adjusted treatment practices to make sure we are being treated personally and in a sensitive way.
+ Read more
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang and Dr. Lipkin have been amazing during this process and have made every attempt to customize treatment to our needs. The monitoring experience reequires regular blood work and sonograms which have been difficult however we have been able to adjust the schedule to meet our needs and sync up to the staff that we prefer. The office staff and billing department are very transparent and accessible
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
The mini IVF process is a more gentile process than standard ivf and can take more cycles however it is less intense. I would suggest patients visit New Hope Fertility Center first before they go for a full IVF round at another clinic.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Dr. Zhang has regular personal check ins and provides adjusted treatment practices to make sure we are being treated personally and in a sensitive way.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
DR. Zhang's mini IVF strategy uses less medication, more regular monitoring and a less invasive procedure. This procedures were done to adjust to our egg reserve and quality which have resulted in positive retrievals however no quality fertilization.
Describe your experience with the nursing staff.
The nurses are available to discuss treatment and review directions or protocols.
Describe your experience with New Hope Fertility Center.
The strengths are definitely the gentle treatment option and the efficiency of the practice operations. The only weakness I would say is that any of the doctors can provide input on your protocol and the treatment could be inconsistent. You can request to have consistency and limit your response to a couple doctors which has made a huge difference for us.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
The office is open 7 days a week including holidays and the monitor lists your name after you check in to see where you should go. We have a condition which requires the phlebotomist be very sensitive and they definitely comply with that. The sonograms techs are always up front with results and will sometimes bring in a team leader if more information is needed.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Monitoring was about $600, retrievals and testing would be about $7k
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
We have not experienced this as of yet
8
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

7
Age
48 - 49
Treated
2017 - 2018
Success with this Doc
?
Treatment
6 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
7
I think he is kind and has a good personality. He does not have the massive ego that a lot of doctors have. However, he is very busy so you won't see him much. Although you can request to see him sometimes and you can pay another fee to get follow up consultations. I really do not know how good he is because he does not explain why he is doing things in this way instead of that way so I can't evaluate the why of what he does or evaluate his thinking skills.
+ Read more
Age
48 - 49
Treated
2017 - 2018
Success with this Doc
?
Race
Other, Prefer not to answer
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
6 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
7
How was your experience with John Zhang at New Hope Fertility Center?
I think he is kind and has a good personality. He does not have the massive ego that a lot of doctors have. However, he is very busy so you won't see him much. Although you can request to see him sometimes and you can pay another fee to get follow up consultations. I really do not know how good he is because he does not explain why he is doing things in this way instead of that way so I can't evaluate the why of what he does or evaluate his thinking skills. I am a person who likes to understand the reasons that decisions are being made so this is not the best style for me. But I'm not sure that any ivf doctors really explain much about their decisions to the patients.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
This is a busy clinic. It can be frustrating sometimes as a patient because you can feel like a widget on an assembly line. On the other hand, there are some ways that they automatically personalize the service in ways that other clinics do not. For example, you get to decide for yourself whether you want to use sedation for egg retrieval or not. I prefer not, which saves us $500 each time. I also do not like sedation so I am happy I can choose not to use it. Most ivf clinics will not allow you this choice. I have inquired at many clinics and 99% force you to use sedation even if you are only retrieving one to three eggs. I do not think that is a reasonable approach and I think it is disrespectful to the patient to take away their right to make medical decisions about things that are not truly a necessary part of a procedure. I think allowing the patient this choice is part of the general approach of respecting the patient so this is one of the things I love about New Hope.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
This is a very busy clinic, which allows them to keep their costs low. They are much cheaper than any other clinic I have contacted in America and I have called many. Because of their high volume, I don't think they really have time for a lot of very individualized attention but they do their best. Dr. Zhang is really very nice. All their doctors are very nice. The nurses are hit or miss.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I mostly did natural cycles with mini or ultra mini ivf a couple times. This is because I am at an age where I don't have many eggs to conventional just would not do anything beneficial for me and would have some negatives. We have two five day blasts frozen. We did not pgs test them so we do not know if they are aneuploidy. We were told that at my age, the likelihood is that they will not have normal chromosomes. The clinic let us decide whether to test them and did not pressure us either way. We are trying to collect and freeze several five day blastocysts while we can and implant later.
Describe your experience with the nursing staff.
The nursing staff seems very busy. Some of them are nice but a couple are uncaring and downright rude; these ones may not have much empathy for the amount of money the patients are spending or the mental stress of being infertile. In our case, we have spent all of our savings and then had to stop making attempts and then saved again for almost a year to try again because for us it will be a numbers game. The doctors said that my fertility is unusually good for my age but our chances of a baby are better if we can freeze several embryos. We will never regret using all our savings for this and all future savings. However, it is a big sacrifice and it is an all day round trip drive for us every time we go there. I also suffer from extreme motion sickness so when we arrive at the clinic, I am always feeling very ill. Everything about undergoing ivf on a budget is extremely difficult. The doctors seem to understand this but some of the nurses often seem to lack the maturity to understand what the patients are experiencing.
Describe your experience with New Hope Fertility Center.
This clinic is open seven days a week for monitoring, which is great. Unfortunately they only do egg retrievals before about 11:30 so that means doing a natural retrieval is impossible and you have to use a trigger. I think this is common for most clinics. At least they are open seven days a week. Many clinics close on Saturdays and/or Sundays. As I mentioned, they allow you to do retrievals without sedation if you want, which also saves you $500 and in my opinion is healthier for your brain. They have an in house lab for the standard monitoring bloodwork. They get good prices on outside lab work. Monitoring is much cheaper there than at other clinics I have researched. I don't like the smell they pump in to the clinic. We call it the New Hope smell and our clothes/coats/hair reek of it after being there. We are both very smell sensitive so we wish they would not use any fragrances in the clinic. I have not done any cycles at other clinics so I do not know what the differences are in how much individual attention you get.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring is very efficient. You go when you can get there and the wait is usually not that long.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
It depends on what you do. It is much cheaper than most clinics if you are paying for your own cycles. We have never had insurance which covers ivf so I have no idea how that would work.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
It seems that the doctor and clinic overall prefer to implant one embryo because they feel this gives the overall highest chance for success. But I think they allow the patient to decide this within reason.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
7
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

3
Age
37
Treated
2018
Success with this Doc
Yes
Treatment
1 IUI, IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
3
Though he [Dr. Zhang] got me pregnant with normal pgs girl, I miscarried. And each cycle after that he refused to listen to me or change protocol. I noticed a trend with my labs during monitoring, which I was right about, but he just didn’t care...originally said it would be mini ivf. But it wound up being ultra mini ivf with clomid only (one cycle he used letrozole).... each cycle I only produced one follicle. And I pay out of pocket. I asked if we could stimulate me more, given I’m Paying for a retrieval for one egg, but he kept saying no
+ Read more
Age
37
Treated
2018
Success with this Doc
Yes
Race
European, Latino
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
3
How was your experience with John Zhang at New Hope Fertility Center?
Though he got me pregnant with normal pgs girl, I miscarried. And each cycle after that he refused to listen to me or change protocol. I noticed a trend with my labs during monitoring, which I was right about, but he just didn’t care
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Listen to their concerns
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Never got to speak w the Zhang. Nurses wouldn’t even call you. They send you an email with your instructions. If you have questions it’s impossible to get in touch with them
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Dr Zhang originally said it would be mini ivf. But it wound up being ultra mini ivf with clomid only (one cycle he used letrozole).... each cycle I only produced one follicle. And I pay out of pocket. I asked if we could stimulate me more, given I’m Paying for a retrieval for one egg, but he kept saying no
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: All of them )
Terrible!!! Awful!!!! I would expect the doctors to be cold, and nurses to be warm but frankly it was the opposite here. They send you a generic email with instructions. It’s a template. If you have questions they won’t answer you. And if you call them the receptionist (liliana) will never connect you. While I was miscarrying in the ER, I’m hysterically crying, in my stretcher and I call them to let Dr Zhang know ... Liliana answered (the receptionist) and said “you are no longer a patient here”. (I was 7 weeks and never discharged to my OB). As I’m crying in the phone, begging her to connect me to my dr she continues to passive aggressively tell me “I graduated” and was no longer a patient there. Long story short —- after that traumatic experience, I made a formal complaint the following week. The supervisor told me liliana had put in her resignation the week prior so “that’s probably why she was behaving that way” .... fast forward two months, Liliana is back. I speak with supervisor as to how she can work there with how she treated me and refused to connect me, a patient, to my dr while I’m in the ER miscarrying. The supervisor said “we gave her extra training afterwards” Terrible. Need I say more
Describe your experience with New Hope Fertility Center.
Strength: they don’t give up on you and don’t tell you to go for donor egg. They have an amazing lab. Weakness: they too won’t change protocol and they treat you like a number. AWFUL nursing staff. No contact with anyone when you have questions. No one is accessible.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
affordable Retrieval $1250
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
N/a I only had one embryo
3
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

2
Age
44 - 45
Treated
2016 - 2017
Success with this Doc
No
Treatment
5 IUI, 6 IVF
Diagnosis
Poor Egg Quality, Unexplained
2
There was never a time that I could speak with the doctor [Dr. Zhang] and there were way too many patients at once...I only saw Dr Zhang once for the initial visit and then for about 10 minutes 1/2 way through my full treatment. Upon my initial visit I spoke with him about how i did not want to experience feeling like a number or that I was in an assembly line, and of course that was exactly what I experienced.
+ Read more
Age
44 - 45
Treated
2016 - 2017
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
5 IUI, 6 IVF
Diagnosis
Poor Egg Quality, Unexplained
2
How was your experience with John Zhang at New Hope Fertility Center?
I only saw Dr Zhang once for the initial visit and then for about 10 minutes 1/2 way through my full treatment. Upon my initial visit I spoke with him about how i did not want to experience feeling like a number or that I was in an assembly line, and of course that was exactly what I experienced.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Not to expect too much communication. That you will have to do a lot of your own research. Make sure that all of your tests are done and be your own advocate.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
There was never a time that I could speak with the doctor and there were way too many patients at once. At times the nurses weren't helpful; which led to the feeling of not being satisfied.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I do not remember the name of the protocol that he put me on. The first round was more aggressive than the other ones; but I used the following medications Birth Control pills - - which I told him that I was nervous about, due to the fact that they can make fibroids grow...he (or the nurses) would tell me they weren't anything to worry about Clomid Ganirellex Follistim
Describe your experience with the nursing staff.
Most were nice, and competent. There were a couple that were very responsive and got back to you quickly; while the others were more curt and I felt viewed me more as a box that they needed to check off by the end of their day.
Describe your experience with New Hope Fertility Center.
strengths - his protocol is more rogue than most. Non-traditional and the costs are less. The phlebotomists are good. weaknesses - You end up paying just as much, if not more, than you would at a traditional facility. The staff is not great, some of the nurses are inexperienced & do not know how to administer an ultrasound, et al.,
Describe your experience with your monitoring appointments at New Hope Fertility Center.
My monitoring was pretty simple. I did appreciate the large window of time that was allotted and I was able to usually be in/out within 45 mins.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
A good portion was covered by my insurance. However, I spent roughly 10,000 OOP (between medications, costs of retrievals and the anesthesia)
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I never got to the transfer stage with his facility, so I can't comment on that. Had I, I would have preferred to transfer more than one at a time.
What specific things went wrong at New Hope Fertility Center?
  • Lost paperwork
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
2
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

3
Age
44
Treated
2017
Success with this Doc
No
Treatment
1 IUI, 6 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
3
Dr. Zhang, was very upfront and blunt about what my expectations should be, in some ways, I as a patient appreciate that. He is very focused on his research side of his practice...After the first appointment with Dr. Zhang, I was basically put on auto-track for the 3 cycles I did with NHF. Never was there a change discussed after any cycle or summary/thoughts... I sought NHF because of there mini-IVF protocols for patients with PCOS
+ Read more
Age
44
Treated
2017
Success with this Doc
No
Race
Latino
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IUI, 6 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
3
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang, was very upfront and blunt about what my expectations should be, in some ways, I as a patient appreciate that. He is very focused on his research side of his practice, that I think he is too busy to really be focused on the everyday goings on in his clinic.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Be prepared for a very academic discussion, and don't expect any type of handholding. There is very little direct communication with this doctor, the rest of the team will be your main contacts.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
After the first appointment with Dr. Zhang, I was basically put on auto-track for the 3 cycles I did with NHF. Never was there a change discussed after any cycle or summary/thoughts, unless I asked to do something different. The office is very streamlined, and efficient, so much so, there is a lack of personal interaction. Also, I had had a bad experience with the staff from my first clinic, without any thoughts to my feelings a doctor that treated me from that clinic should up at an egg retrieval at this clinic, since this procedure is timed, I felt I had no choice but to allow him to do the retrieval. I almost did not go back for the next cycle I was so distraught.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Because I had had several cysts with my first doctor, I sought NHF because of there mini-IVF protocols for patients with PCOS. I did 3 late luteal phase mini-ivf cycles using letrozole, clomid, and gonal-f, with lupron after the first retrieval to allow for a second retrieval in one cycle. The rationale was that we could stimulate the lagging follicles to get more eggs per cycle. I was able to get two embryos during the first 2 cycles, they were sent out for PGS testing and came back abnormal and per the labs protocols, they were discarded.
Describe your experience with the nursing staff.
The nurses were all very pleasant and all had good beside manners. However, because you are not assigned to a particular nurse, there is no one to directly to talk to if an issue arises.
Describe your experience with New Hope Fertility Center.
NHF's strength is their efficiency, you are not waiting for blood work-ultrasound more than 30mins ever, results from that days monitoring is emailed, with all vital information and instructions within 2 hrs of leaving the clinic. The cost for mini-ivf is great if you have the time to go slow, (ie younger patients). The weakness is the lack of contact with any direct person, you are talking to various nurses, doctors, and admin-financial staff. At one point my payment was put on someone else's account, although I had just handed them my credit card with my name on it. I also had to fight to get balances removed for treatment that was not performed. I had by chance caught the mistake because I asked for a ledger with all treatment that I was charged for because the bill for the 2nd cycle was more than the 1st, even though I did the exact protocol.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was very efficient and the window of time to go in was very reasonable.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Mini-IVF costs were very reasonable at nearly less than half the cost compared to conventional stimulation protocols. Also, out of pocket expenses such as PGS and ICSI were less than at institutional clinics.
3
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

0
Age
41
Treated
2017
Success with this Doc
No
Treatment
1 IVF, Donor Sperm
Diagnosis
0
I had hardly any face time with the doctor [Dr. Zhang] and was never given any explanation of my test results or prognosis...Dr. Zhang seemed disinterested in patient relations and had a formulaic approach to treatment planning...doctor missed one egg so had to bring me back from the recovery area and repeat the procedure...I did not have an AMH test, which would have helped me decide whether to proceed to IVF using my own eggs. I was also advised to do an egg retrieval (for $4,000) for just one egg.
+ Read more
Age
41
Treated
2017
Success with this Doc
No
Race
European, Native American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, Donor Sperm
Diagnosis
0
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang seemed disinterested in patient relations and had a formulaic approach to treatment planning. It was my first time seeking treatment and I didn't know what questions to ask. I took for granted that I would be directed toward the best course of treatment and unfortunately trusted his judgment. When I did ask questions based on my own research, responses from Dr. Zhang and most staff were often vague or evaded altogether. For example, I did not have an AMH test, which would have helped me decide whether to proceed to IVF using my own eggs. I was also advised to do an egg retrieval (for $4,000) for just one egg. When I asked questions about both of these things I was given either no answer or confusing information that left me feeling like I was worrying for no reason because this was how fertility treatment worked. When I switched to a different clinic I was advised that an egg retrieval for less than 6 eggs is not worthwhile. I was also told that the genetic testing I did at New Hope (for $200) only tested for 5 markers instead of the recommended 281 markers so I had to repeat it. At the new clinic I had an AMH test and an HSG (New Hope did not inform me about either of these tests) and was quickly able to make an informed decision about my next step.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
I would not recommend this doctor.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I had hardly any face time with the doctor and was never given any explanation of my test results or prognosis.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Two months on BC pills with weekly monitoring (waste of time and money). Clomid and Femara. Lupron injection.
Describe your experience with the nursing staff.
One nurse, Gina, was quite attentive and compassionate. The rest were somewhat robotic.
Describe your experience with New Hope Fertility Center.
The clinic itself is pleasant enough except the waiting area has a very strong perfume/air freshener that was hard to tolerate. Strength: everything is on site. Weaknesses: One size fits all treatment model, lack of transparency, genetic screening is not thorough, there is no personal attention, treatment is dragged out over many many weeks unnecessarily.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Relatively fast and simple.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Genetic screening $199 (useless), monitoring flat monthly fee of $800, egg retrieval $4,000 (even one egg)
What specific things went wrong at New Hope Fertility Center?
  • Failed to inform you of changes in protocol
  • Lost or damaged samples
0
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

5
Age
40 - 41
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve
5
I believe dr zhang is very knowledgable in his field. But he is not for someone that wants a gentle bedside manner. He is to the point and will show you charts/graphs demonstrating where you land on % of success based on your age range. The only times I met with him was for the first consult and then at the end of the cycle for follow-ups. The clinic did mention that if I wanted to speak with him, that I should arrive in the office between 7-9am, otherwise the rest of his day is booked with new patient consults. It was also other drs that performed my retrievals. I had wondered if Dr Zhang was the one that was monitoring my ccle progress and adjusting dosage instructions, or if it were other doctors reviewing my case.
+ Read more
Age
40 - 41
Treated
2016 - 2017
Success with this Doc
No
Race
East Asian
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve
5
How was your experience with John Zhang at New Hope Fertility Center?
I believe dr zhang is very knowledgable in his field. But he is not for someone that wants a gentle bedside manner. He is to the point and will show you charts/graphs demonstrating where you land on % of success based on your age range. The only times I met with him was for the first consult and then at the end of the cycle for follow-ups. The clinic did mention that if I wanted to speak with him, that I should arrive in the office between 7-9am, otherwise the rest of his day is booked with new patient consults. It was also other drs that performed my retrievals. I had wondered if Dr Zhang was the one that was monitoring my ccle progress and adjusting dosage instructions, or if it were other doctors reviewing my case.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Ask all your questions, be straightforward, dont expect hand-holding
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
The nurses and techs working in the clinic were always professional and courteous. I understood the dr was very busy as the clinic was always quite busy and crowded, but I would have liked more face time with the dr since most emails and correspondence on next steps were always from nurses.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Mild IVF - started with estrace priming, then clomid, letrozole pills, and follistim injections starting at 75iu. Continued with a mix of clomid and letrozole pills, and varying dosages of follistim(from 75-150iu) up until lupron trigger and then retrieval
Describe your experience with the nursing staff.
Nurses were very friendly and helpful in clinic, but were a little slower in response via email. One time they emailed me regarding medication dosage and I replied back to them and needed another refill and did not hear back until the next day, which was a problem because I needed the medications the night before
Describe your experience with New Hope Fertility Center.
Strenth: everything is done in house so blood results and sonos are quick. They have really flexible hours for monitoring, between 7am-2pm, which is amazing compared to many other clinics. The retrievals/transfers are also done in the same facility so you dont have to pay an extra hospital fee of $1005 like over at Cornell and NYP. Hated the billing department! Took them 4 months to correct an insurance payment and apply the credit to my account.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
The clinic had monitors on the walls that called your name up when it was your turn to get blood drawn or to go inside the the sonogram. I appreciated this aspect of their monitoring system, instead of relying on someone calling out my name. I was able to go to the appropriate station as I saw my name come up
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
I did not have insurance coverage so it was put of pocket. Mild ivf cost about$6,000 which included cost of medications. Luteal Phase retrieval cost $250. And PGS for one embryo clst $750
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
5
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

0
Age
35
Treated
2016
Success with this Doc
No
Treatment
2 IUI, 4 IVF
Diagnosis
0
After my initial consultation I never saw the doctor [Dr. John Zhang] again...I am a very versed patient and he was my first RE, I was 35 and he tried to talk to me I’m a condescending way. All the other RE’s I have seen since were 100 times better at all medical conversations...He recommended mini IVF for me due to high FSH. They never even tested my AMH which was so weird, but I did 2 out cycles with him and he did clomid ok both. I saw a technician for follicle scans and they couldn’t talk to you and a different doctor for both iui procedures.
+ Read more
Age
35
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 4 Docs
Treatment
2 IUI, 4 IVF
Diagnosis
0
How was your experience with John Zhang at New Hope Fertility Center?
I felt Dr. Zhang was very arrogant in comparison to all the RE’s I have seen. I am a very versed patient and he was my first RE, I was 35 and he tried to talk to me I’m a condescending way. All the other RE’s I have seen since were 100 times better at all medical conversations. I just couldn’t get out of there quicker. I knew there had to be better doctors and better experiences and luckily when they tried to move me onto IVF I ran for my life. At the consult they explained how anesthesia wasn’t covered by insurance but also totally unnecessary and not recommended for egg retrieval and I thought that sounded crazy. Never stuck around to experience that.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Demand better and more personalized care.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
After my initial consultation I never saw the doctor again. The waiting room was a zoo and wait times even with an appointment were crazy. None of the receptionists or nurses knew me.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
He recommended mini IVF for me due to high FSH. They never even tested my AMH which was so weird, but I did 2 out cycles with him and he did clomid ok both. I saw a technician for follicle scans and they couldn’t talk to you and a different doctor for both iui procedures. One nurse helped me with a trigger before the procedure because I became overwhelmed by the fact that they told me to do it but no one ever showed me how and I was standing in the office and actually started to cry because it was like being 100% alone yet surrounded by medical professional. .
Describe your experience with the nursing staff.
This one. It’s did help me once when I began to cry because no one would tell me what to do with the needle the handed me and told me to give myself for trigger. She was so sweet. All the other nurses seemed cold
Describe your experience with New Hope Fertility Center.
They overbook so expect to wait a very very long time for iui procedures and other procedures. I can’t think of any strengths I was very unhappy at this clinic. They do have a communication portal but it was always someone new that I was talking with which felt very odd and impersonal. After 2 failed iui’s the random doctor who was there that day just asked if I wanted to skip the 3rd iui and just move onto IVF and I was like, yeah actually I do but I am 100% not doing IVF here. It seemed so weird how casually it was mentioned. Pretty traumatizing for a newbie. Now that I’m an IVF veteran I have no problem with a doctor speaking so bluntly but it wasn’t even my doctor!! And he was making that decision for me.
What specific things went wrong at New Hope Fertility Center?
  • Lost appointments
  • Failed to call with results
0
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

1
Age
38
Treated
2016
Success with this Doc
No
Treatment
3 Egg Freezing, IVF
Diagnosis
Male Factor
1
The Dr [Dr. John Zhang] was nice and very straight-forward... And the lack of seeing a dr was really irritating. I did mini-IVF and we were freezing eggs due to male infertility. They did not explain the importance to freezing embryos vs. eggs and i feel like I wasted a lot of time and money doing treatments and retrievals...Monitoring was easy. The hours were very expansive so you didnt have to rush to be in line like other clinics to be seen in a small window.
+ Read more
Age
38
Treated
2016
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 Egg Freezing, IVF
Diagnosis
Male Factor
1
How was your experience with John Zhang at New Hope Fertility Center?
The Dr was nice and very straight-forward. I found the technology at the practice from the waiting room to the email system, nice, but the billing department was a disaster. They overcharged me constantly and even once, held a payment over my head the day before a retrival, saying i couldnt have the procedure done unless I paid the bill. It was only submitted to my insurance a week beforehand and had not been processed. They made assumptions about my plan and charged me for things my insurance covered. It was extremely frustrating. And the lack of seeing a dr was really irritating. I did mini-IVF and we were freezing eggs due to male infertility. They did not explain the importance to freezing embryos vs. eggs and i feel like I wasted a lot of time and money doing treatments and retrievals.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Push for information and check your bills very carefully.
Describe your experience with the nursing staff.
They do everything by email which is fine unless you have questions. often times questions go unanswered, i had meds not called in, and problems not addressed because you dont have a dedicated nurse. The volume is too high and they are not responsive via email and i have often called 3x to get someone on the phone to only be told they will call me back. I went into a procedure without having antibiotics or anxiety meds i requested more than 3x.
Describe your experience with New Hope Fertility Center.
Pro- high tech, convenient location, smaller, more friendly than other clinics, sat hours for cyro and other appts Cons - Disorganized billing, no dedicated dr or nurse, you never see a dr, Waited 3 HOURS for a transfer once with little updates or sympathy
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was easy. The hours were very expansive so you didnt have to rush to be in line like other clinics to be seen in a small window.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
I have benefits via my employeer so I shouldnt have paid anything other than for meds. Every bill had to be scruntized with Blue Cross as this clinic made assumptions about my plan. They ended up cutting me a check for almost $1000.00 of which i was over charged. I'm pretty sure i still over-paid but was so annoyed with them, I moved on. Too stressful and they're so rude.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
The mini-IVF was a waste of time for me. We only yielded 5-6 per round and had to cancel a few due to lack of stimulation. Was expensive and only one egg made it to blastocyst and was day 7. We were not told not to try and transfer it, but having spoken to other clinics now, i realize that was a waste of time and money.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
1
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

0
Age
40
Treated
2016
Success with this Doc
No
Treatment
1 IUI, 2 IVF
Diagnosis
Other
0
The doctor was unable to communicate clearly with me regarding my diagnosis, and best options, when I was able to actually speak with him directly. There was little explanation ever given for treatment choices recommended to me or discussion of how I should make decisions about what to do next after a failed cycle.
+ Read more
Age
40
Treated
2016
Success with this Doc
No
Race
South Asian, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Other
0
How was your experience with John Zhang at New Hope Fertility Center?
The doctor was unable to communicate clearly with me regarding my diagnosis, and best options, when I was able to actually speak with him directly. There was little explanation ever given for treatment choices recommended to me or discussion of how I should make decisions about what to do next after a failed cycle.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Go somewhere else, if you are seeking treatment with doctors that can provide regular, and clear communication.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Once I had an initial consultation, it was almost impossible to have a conversation with a doctor about my treatment. I once waited three hours for an appt with a doctor after I repeatedly requested an appt and was finally given a time.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
New Hope recommends a "natural" IVF approach that is low dosage and involves fewer injectables. They claim that this is equally/more successful than traditional approaches, but they do not take into account age or diagnosis in personalizing a protocol. I produced very few eggs, and none matured far enough for transfer.
Describe your experience with the nursing staff.
There are no assigned nurses, just a rotating group who will work with you when you arrive for monitoring, etc. They leave you emails with instructions and follow up, and if you try to ask a follow up question, you may not hear back from the same person.
Describe your experience with New Hope Fertility Center.
They are conveniently located and take many forms of insurance. They may work effectively with younger women, but do not seem to have any particular strength working with women who need more customized protocols.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
It was very quick and efficient, but there was no interaction with doctors.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
They creatively use insurance, to minimize uncovered costs. My out of pocket costs were probably about 5K.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
  • Provided conflicting information
0
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

0
Age
38
Treated
2016
Success with this Doc
No
Treatment
5 IUI, 3 IVF
Diagnosis
0
In my first consultation, I saw Dr Zhang two and a half hours after waiting past my scheduled appointment time. I also did not like Dr Zhang's abrupt explanations to my questions. He said mini-IVF was the treatment for me and he was over zealous about my chances of success. I never saw him through the rest of the cycle. I always communicated with his nurses and assistants...
+ Read more
Age
38
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
5 IUI, 3 IVF
Diagnosis
0
How was your experience with John Zhang at New Hope Fertility Center?
In my first consultation, I saw Dr Zhang two and a half hours after waiting past my scheduled appointment time. I also did not like Dr Zhang's abrupt explanations to my questions. He said mini-IVF was the treatment for me and he was over zealous about my chances of success. I never saw him through the rest of the cycle. I always communicated with his nurses and assistants. The cycle was not successful. I scheduled an appointment to see Dr. Zhang for explanations and answers. He explained that it might be the fault of the doctor or maybe they retrieved my eggs at the wrong time. Then he just told me to try again. It felt like they just wanted me as a customer.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Go somewhere else.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
1) Waiting for an appoint with Dr Zhang always took a long time. 2) A different nurse contacted me after every ultrasound result to provide instructions. At other clinics, it was always the same person. New Hope felt impersonal. 3) The egg retrieval was impersonal. I was just told to take everything off from the waist down. In two other IVF clinics I attended, you took all your clothes off under the gown. 4) No anesthesiologist checked on me to ask about allergies or medical conditions. When it was my turn, they were running far behind schedule and they acted very rushed. It did not sound like they were going to be careful. 5) Dr Zhang was not the attending physician during egg retrieval. It was someone else. Dr Zhang never told me that it would be another doctor. I never saw Dr Zhang. This was a shock to me. I had never met this other doctor before, and he never introduced himself to me. He just asked me how many follicles I had and if I had IVF before. That was all. He never bothered to read my patient history. 6) No doctor came to talk to me after the retrieval. No one else told me what happened. I was told that I can go home. They never checked if there was someone to drive me home. They never gave me any water or food. That was a horrific experience.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
He prescribed minimal stimulation IVF. I started on birth control pills: two pills a day for 2 days, then 1 pill a day for 3 days, then half a pill a day for 3 days. Seven days later, I started clomid: 50 mg/day for 5 days then 25 mg/day for 4 days. At the same time I started clomid, I took letrazole 2.5 mg/day for 6 days. One day after starting clomid and letrazole, I started follistim: 75 IU/day for 7 days. One the last day of follistim, I injected half a syringe of ganirelix. The trigger was 10 IU lupron and 150 IU ovidrel. The rational for the procedure was not explained, other than to say that this is the minimal stimulation protocol.
Describe your experience with the nursing staff.
The ultrasound and blood work were okay. The problem is that I was contacted by a different nurse every time when the communicated the ultrasound and egg retrieval results. One nurse did not write English well. It was hard to understand. During the egg retrieval day, there were no nurses to take care of patients. She just put on my patient bracelet and left me to wait for my procedure. They did not take my vital signs. No one took my blood pressure. Afterwards they did not give me any water or food. They just told me to leave. They did not ask if I came alone or if there was anyone to drive me home. There was minimal communication and it was all impersonal.
Describe your experience with New Hope Fertility Center.
Scheduling time with Dr Zhang is hit and miss. Sometimes you get to see him soon, other times it is a long wait of up to 2.5 hours. The clinic is new and clean. Utrasound and bloodwork is efficient and the wait time is short. The problem is on egg retrieval day. It was the most horrific experience of my life. The assistant checking me in told me not to be scared about what I see in the waiting room. When I entered the waiting room, I saw the same room doubled as recovery and waiting rooms. There were no beds. A patient was sleeping on a sofa, recovering from her retrieval. Another woman was left to walk out of the room on her own with no help. She did not have anesthesia. Another woman was in so much pain, she had to be wheeled out in a rolling bed. It was so busy that I had to wait in the recovery area as patients came out of their retrieval. I saw patients coming out like this one after another and I can see every one was not feeling well. There was no privacy. I could see and hear the nurse telling every one about their retrieval results. I had to wait two hours for my turn. I was very upset and scared, sitting there watching all of this happening. I was just told to take everything off from the waist down. In two other IVF clinics I attended, you took all your clothes off under the gown. Here, they just wanted you to drop your pants for a quick retrieval. It was a rushed factory. No anesthesiologist checked on me to ask about allergies or medical conditions. When it was my turn, they were running far behind schedule and they acted very rushed. It did not sound like they were going to be careful. Dr Zhang was not the attending physician. It was someone else. Dr Zhang never told me that it would be another doctor. I never saw Dr Zhang. This was a shock to me. I had never met this other doctor before, and he never introduced himself to me. He just asked me how many follicles I had and if I had IVF before. That was all. He never bothered to read my patient history. He started working on me before the anesthesia took effect. I had to tell them to wait. They never put any blood pressure cuff on me. The room was dark. The operating room in two other IVF clinics I attended were brightly lit. How can they see in the dark? There were no nurses in the operating room. In other IVF clinics I attended, there was a whole team of people helping with egg retrieval. This made me worried about my treatment. Everything felt careless and dangerous. When I woke up, the nurse told me they could only retrieve 4 eggs. She also told me 2 of those 4 eggs were broken. I was devastated to hear this. No doctor came to talk to me. No one else told me what happened. I was told that I can go. They never checked if there was someone to drive me home. They never gave me any water or food. That was a horrific experience. It was traumatic to hear that they broke my eggs and then they just asked me to leave. Afterwards, I could not find any information anywhere about how eggs can be broken. I emailed the nurse to ask. She told me that this can happen when they use high pressure to aspirate the eggs. I contacted other clinics to find out if this can happen and they told me that they have never heard of eggs breaking. I scheduled an appointment to see Dr. Zhang. He explained that it might be the fault of the doctor or maybe they retrieved my eggs at the wrong time. After the anesthesia, I felt nausea and dizziness. I never felt like this when I recovered from other procedures under anesthesia. I also had pain and inflammation for 1 week after the procedure. I never felt this bad with the other two retrievals I had in other clinics. It felt like they were not careful with the anesthesia and they were so rough during retrieval that there was probably scarring and that was how my eggs were broken. Since I don't have many eggs, every egg counts. I was devastated to hear that they broke 2 of my eggs. That IVF cycle was not a success. I will always wonder if those 2 eggs were not broken because of New Hope's carelessness, I would have had a successful procedure. I would not recommend anyone to go here. If this happened to you, you will always be left wondering if your broken eggs was a lost opportunity.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was no problem. It was efficient and the wait time was short.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
I did not get any bills yet, except the anesthesia bill for $500. I think the rest might be coming later. I also had to pay for the lupron trigger: $10 or $25 in cash, I don't remember. This was a lot of money for 10 IU in a syringe that they filled, considering that an entire 2.8 mL vial of luprion is $10 co-pay, which I know from my other IVF procedure.
What specific things went wrong at New Hope Fertility Center?
  • Failed to consider drug intolerance
  • Lost or damaged samples
0
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

0
Age
35
Treated
2016
Success with this Doc
5 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
0
Dr. Zhang was difficult to communicate with. He missed a scheduled phone appointment and only called when I emailed him and his nurses about it. After my cycle, I emailed several times with questions and concerns and did not receive responses. In addition, I felt he only gave me information when I was informed and persistent enough to ask for it; if I hadn't been, I feel he would have happily proceeded with me being "in the dark" and therefore less able to hold him accountable for my clinical outcomes.
+ Read more
Age
35
Treated
2016
Success with this Doc
5 Eggs Frozen
Race
East Asian
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
0
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang was difficult to communicate with. He missed a scheduled phone appointment and only called when I emailed him and his nurses about it. After my cycle, I emailed several times with questions and concerns and did not receive responses. In addition, I felt he only gave me information when I was informed and persistent enough to ask for it; if I hadn't been, I feel he would have happily proceeded with me being "in the dark" and therefore less able to hold him accountable for my clinical outcomes.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Make sure you understand the clinic's approach to egg freezing (i.e., low stim) and it aligns with your own expectations and priorities.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Once I started my cycle, I had no routine physician interactions-- just interactions with the phlebotomists and ultrasound technicians. When I did interact with a doctor because I had questions or concerns, it was because I specifically asked and fought for it.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Birth control pills (Desogen, Apri, Reclipsen): HALF a tablet by mouth daily for about a week before the cycle began Letrozole 2.5mg tablet, 1 tablet. Clomid 50mg, 1 tablet. Both for 5 days. Follistim 150 units for four days At this point I discontinued the Letrozole and continued Clomid and Follistim for ~3 days nasal spray and Ovidrel the night before the retrieval
Describe your experience with the nursing staff.
I had minimal interaction with nurses.
Describe your experience with New Hope Fertility Center.
Strengths: affordability, convenience (for those in NYC area) Weaknesses: lack of communication, lack of physician contact, physicians did not seem to care about me as a person (e.g., physician who did retrieval)
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
2K for procedure; 500 for anesthesia; 2K for monitoring and bloodwork. Medications were ~2-3K
What specific things went wrong at New Hope Fertility Center?
  • Failed to send your chart to another clinic
  • Failed to convey critical information
0
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

5
Age
44
Treated
2016
Success with this Doc
No
Treatment
1 IUI, 3 IVF, 2 Egg Freezing, 7 Embryo Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
5
Dr. Zhang seemed to be sufficiently attentive, and receptive to my concerns (whether age, costs, immune issues etc). I actually think his idea of minimal stimulation works well for older women...I became worried by the end that they do not monitor closely enough and I think they don't. It might make sense to come a bit more frequently, especially in the beginning of the cycle, so they adjust the drugs better.
+ Read more
Age
44
Treated
2016
Success with this Doc
No
Race
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
1 IUI, 3 IVF, 2 Egg Freezing, 7 Embryo Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
5
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang seemed compassionate and willing to be relatively flexible (immune issues etc). I felt somewhat stressed though, when asking for help to make a decision, he would not quite help saying it's an elective procedure...
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
I became worried by the end that they do not monitor closely enough and I think they don't. It might make sense to come a bit more frequently, especially in the beginning of the cycle, so they adjust the drugs better.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Dr. Zhang seemed to be sufficiently attentive, and receptive to my concerns (whether age, costs, immune issues etc). I actually think his idea of minimal stimulation works well for older women.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
He uses minimal stimulation estrase/chlomid/femara/fsh/ganorelix
Describe your experience with the nursing staff.
Most of the nurses are very good and compassionate. However i had problems with nurses, 1) they would not give me clear answer about medication/consequences -- as a result i had unexpected reaction etc; 2) one of the nurses, who does not seem to work there any longer, advised me not to take a pain relief medication before procedure -- i came into the office for prescription. As a result i suffered great pain during a procedure and after the procedure, for about a year various pelvic floor problems
Describe your experience with New Hope Fertility Center.
Good location, easy monitoring, lighter protocol -- which i think is still effective. I liked many of the nurses, embryologists. Sometimes, nurses don't get back to you, or seem to be not be very knowledgeable or experienced -- that is troublesome, as it adds to stress.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
they have very wide monitoring window, so it is very convenient.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
about 4K per retrieval + meds
What specific things went wrong at New Hope Fertility Center?
  • Provided conflicting information
  • Failed to convey critical information
5
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

8
Age
41
Treated
2015
Success with this Doc
Yes
Treatment
3 IUI, 4 IVF
Diagnosis
8
What I loved is he [Dr. Zhang] followed my natural cycle and we didn't force anything. ... He is a loud man with a sharp tone. Nice but you can tell he deals with a lot of people and probably comes off a bit harsh to some more sensitive or insecure types. ... Honestly, he's not soft or snuggly type - but he means well, he's got a good setup, he's got a good idea of what to do, and he's willing to try something different that fits. He's a bit of an out of the box thinker and I liked it.
+ Read more
Age
41
Treated
2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 4 IVF
Diagnosis
8
How was your experience with John Zhang at New Hope Fertility Center?
He is a loud man with a sharp tone. Nice but you can tell he deals with a lot of people and probably comes off a bit harsh to some more sensitive or insecure types. I liked him. He appreciated my sense of humor and would laugh - loudly and sharply and then I would laugh because he laugh was so direct and funny. Honestly, he's not soft or snuggly type - but he means well, he's got a good setup, he's got a good idea of what to do, and he's willing to try something different that fits. He's a bit of an out of the box thinker and I liked it.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
I would say - just relax and ask questions. If he seems hurried or distracted (because he does have a lot of patience) it's OK. He'll take the time. Also, don't expect one doctor to solve all your problems, this is something you need to take control of yourself and get educated. What you want is a good treatment and good caring team. He's got so many ways to get you want you need, tell him your concerns and listen to him. I did seriously the most non-aggressive treatment and it worked for me. He listened to my problems with hormones and the fact I don't take the pill because of it and didn't make me do the intense treatment. That was MY choice and he went with it and gave me options. It may not be an option for everyone, but I met with 5 other doctors and he was the ONLY one willing to think out of the box and offer different cycle treatments. I love how he puts focus on one good egg, not a bunch of bad ones... that is all that matters in the end. One good egg can come from just three oocytes. Remember that.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Well, while some people didn't like how the clinic was set up (very structured) I found it calming. I always knew where I was in the process, everything was on site so there was no waiting for blood results, the nurses were freaking awesome and always used butterfly tiny needles to make it less painful, the women were always nice. The only drawback was sometimes I couldn't get through to the financial people. I mean, it's a clinic - not a hotel... but it went above my expectations with one disappointment when I told the Dr not to put me on the pill (hormones) and he did AND it was the only cycle that didn't work at all. Had they listened to me, the patient I could have had more eggs. It was stressful and it's hard and the waiting is not easy, but it is what it is.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I can't remember the dosage, but I took Clomid and did a trigger shot and that was it. What I loved is he followed my natural cycle and we didn't force anything. We would take my blood about 10 times a month to follow my cycle and after the first time, we learned what it was fairly easy. By the 4th retrieval, it was easy. The goal was to do multiple retrievals instead of one big one with lots of eggs and stay with my natural cycle. I could have probably done a few more, but I stopped at 4 due to cost. The Clomid made it so I had some extra unfertilized eggs under my natural cycle, as my blood tests came back and I got closer to the ovulation date he would set a date and I'd do a trigger shot the night before and go in for retrieval at a specific time the next day. I got 3 unfertilized eggs each treatment, for a total of 12, only 3 of the twelve made it to DAY 5 and then we had genetic testing and of the 3, ONE was good. And we now have a really beautiful, super healthy boy.
Describe your experience with the nursing staff.
The nurses varied from day to day, but all of them were nice and helpful. Some got me in on days that were difficult.
Describe your experience with New Hope Fertility Center.
Strength: is the variety of options for different people. It's not a one size fits all solution. The fact everything you need for the procedure is ON SITE is really a profound difference from other clinics I visited. Everyone understood what needed to be done and while it wasn't perfect, there was a structure and if you can deal with that then you'll be fine. Weakness: poor financial coordination and communication that end. It was always hard to understand what I needed or if a payment wasn't made or when it wasn't made - what to do to help it go faster once paid. I got a feeling the ladies in the department were overwhelmed.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
I barely remember this now... but I think it was $18K total for all 4 retrievals and the transfer And then an additional for the genetic tests... $2500?
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
He preferred one good egg for me, but I don't know what he preferred for others. Honestly, if I had more than one egg and demanded more than one be transferred he would have been against it but if I insisted would have listened to me, that's the feeling I get.
What specific things went wrong at New Hope Fertility Center?
  • Failed to consider drug intolerance
8
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2014
Success with this Doc
Yes
Treatment
2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
He had a hypothesis on how to optimize my cycle to increase the number of mature eggs as a percentage of eggs retrieved. We decided to give New Hope a go. My mini-IVF cycle yielded more mature eggs than the conventional cycles.
+ Read more
Age
36
Treated
2014
Success with this Doc
Yes
Race
East Asian
Income
$500K
Occupation
Investment Banker
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
How was your experience with John Zhang at New Hope Fertility Center?
My boyfriend and I arrived at Dr. Zhang's office armed with files from my three prior cycles (2 egg freezing, 1 embryo freezing) as well as notes we had taken from consultations with four other reproductive endocrinologists. Dr. Zhang seemed distracted - he jumped from his computer screen to our faces and glanced through my files. When he discussed his proposed approach, its tailored nature made it clear that he in fact had absorbed everything in my files and what I had told him. He had a hypothesis on how to optimize my cycle to increase the number of mature eggs as a percentage of eggs retrieved. We decided to give New Hope a go. My mini-IVF cycle yielded more mature eggs than the conventional cycles.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Advocate for yourself. If you have questions, keep calling and asking until you get a response. The nurses are extremely helpful. The office is digitized and nurses provide instructions via email. Email is not a good way to contact the office with questions though - call and keep calling if you aren't getting a response.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
New Hope provides a typical big city medical experience. I wouldn't expect Dr. Zhang to recognize me in the waiting room - it's a busy place! His protocol was the most successful one for me, and that matters most to me.
Describe your experience with the nursing staff.
I got to know the nurses the best at all the fertility clinics. They are very skilled, knowledgable and professional and can answer most questions.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
The clinic has monitoring every day from 7am-2pm. You just show up when convenient for you. This was a HUGE benefit in dealing with my work schedule. However, be prepared to wait as long for monitoring as you do at other places (budget an hour if you need bloodwork and ultrasound).
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
10
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

8
Age
35 - 40
Treated
2013 - 2018
Success with this Doc
Yes
Treatment
1 IUI, IVF, Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
He has a lot of patients so it’s hard to get personalized attention from dr. Zhang. He is also always traveling but he is a great doctor. Very knowledable and positive. When others told me I will need donor eggs he never gave up on me having a baby with my own eggs...Very smart, very knowledgeable. Not easily accessible though...Since I have low amh levels dr zhang didn’t force a lot of stims. We did a lot of natural cycles. This is one clinic who is okay with taking out only one egg at a time.
+ Read more
Age
35 - 40
Treated
2013 - 2018
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IUI, IVF, Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
How was your experience with John Zhang at New Hope Fertility Center?
Very positive. Didn’t give up on me while others were directing me towards donor eggs he instituted I would have my own babies and I did. Twice!!! Very smart, very knowledgeable. Not easily accessible though. Recently he has been traveling a lot.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Don’t be afraid to tell them you disagree with their protocols or if you feel uncomfortable with a dosage you can tell them to adjust it. They listen to what the patient wants. They are flexible and they have an amazing lab!!
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
He has a lot of patients so it’s hard to get personalized attention from dr. Zhang. He is also always traveling but he is a great doctor. Very knowledable and positive. When others told me I will need donor eggs he never gave up on me having a baby with my own eggs. And it happened twice!
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Since I have low amh levels dr zhang didn’t force a lot of stims. We did a lot of natural cycles. This is one clinic who is okay with taking out only one egg at a time.
Describe your experience with the nursing staff.
they are friendly and helpful but can take a while to answer your questions because they are so busy.
Describe your experience with New Hope Fertility Center.
New Hope is very flexible with protocol and listening to what you want. i have on numerous occasion requested less of a dosage, questioned when they were triggering and even changed freezing embryos into an IUI which resulted in my first son's conception. They are open to suggestions which is a big plus.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
pricey but not exorbitant.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
8
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

7
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF, 1 Egg Freezing, Embryo Freezing
Diagnosis
Unexplained
7
While I had limited time with Dr.Zhang, he spoke with me cordially and exuded a confidence about my treatment and prognosis for success. He seemed to genuinely care that I was successful...He's a fabulous doctorfor difficult cases, mini IVF or other unique circumstances. He doesn't turn people away...Dr Zhang was knowledgeable and confident in his ability to help me get pregnant, but there was a language barrier that made communication challenging at times. I was part of a clinical study and most of my communication came through the coordinator.
+ Read more
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
4 IUI, 1 IVF, 1 Egg Freezing, Embryo Freezing
Diagnosis
Unexplained
7
How was your experience with John Zhang at New Hope Fertility Center?
Dr Zhang was knowledgeable and confident in his ability to help me get pregnant, but there was a language barrier that made communication challenging at times. I was part of a clinical study and most of my communication came through the coordinator.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
He's a fabulous doctorfor difficult cases, mini IVF or other unique circumstances. He doesn't turn people away. And I was confident in his ability to help me achieve my goal of pregnancy
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
While I had limited time with Dr.Zhang, he spoke with me cordially and exuded a confidence about my treatment and prognosis for success. He seemed to genuinely care that I was successful.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Mini IVF with FET for first transfer, and FET for second transfer. Both were SETs.
Describe your experience with the nursing staff.
Very busy, not particularly empathetic, and hurried with relaying information. Still kind and professional though.
Describe your experience with New Hope Fertility Center.
The clinic had a comfortable, relaxing setting. It felt like a spa. The embryologist were amazing and I loved Dr. Zhang's positivity. It made my treatments feel less stressful. However, the billing department was an absolute nightmare. I have never seen such incompetence in any clinical setting in my life. I left the clinic solely because of the billing department.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Second FET was approximately $3500 with additional $200 per appointment, plus meds. None were covered under insurance. First FET was part of a clinical study and I only paid for meds - appropriately $1500.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Zhang was very clear on his preference for SETs, citing his "one good egg" philosophy. I was fine with that, and understood the research behind that approach.
What specific things went wrong at New Hope Fertility Center?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
7
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2013
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
We only met and saw him [Dr. Zhang] for the initial consult. Everything else was done by nurses and other doctors. It's very clear he's a genius and we did t run into any setbacks so didn't really need to follow up with him. We were extremely lucky though and not sure how reachable he was if we needed him.
+ Read more
Age
36
Treated
2013
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
How was your experience with John Zhang at New Hope Fertility Center?
We only met and saw him for the initial consult. Everything else was done by nurses and other doctors. It's very clear he's a genius and we did t run into any setbacks so didn't really need to follow up with him. We were extremely lucky though and not sure how reachable he was if we needed him.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Ask all your questions up front, do your research and come prepared.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
We had success on our first try so hard to complain about anything but our biggest challenge with the clinic was calling off hours to get info. Sometimes the nurse would leave a voicemail with instructions that I'd have questions about and it was seemingly impossible to get anyone live on the phone. Very stressful at times
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
We did natural cycle IVF - no hormones, just the nasal spray trigger shot and a shot upon egg transfer. Rest was blood work and scans. Didn't use anesthesia for egg retrieval or live egg transfer. We did it all in same cycle, worked first time.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Don't remember name but she was great)
Nurses were great and skilled at blood draws. I have tough veins and they were good
Describe your experience with New Hope Fertility Center.
It's a very organized, top notch, modern, Has latest technology (I watched on giant flat screen tv when they took egg out of me and again when they put it back in). Truly amazing. I trust these guys.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
A bit of a cattle call - busy at early morning (pre-work) hours and lunchtime
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
I had insanely generous Cigna insurance which New Hope accepted. Again - we were very lucky. Will never see insurance like that again
What specific things went wrong at New Hope Fertility Center?
  • Provided conflicting information
  • Failed to consider drug intolerance
10
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
27
Treated
2019
Success with this Doc
Yes
Treatment
4 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage
5
[Dr. Zhang is a] Knowledgable and experienced doctor but overall care lack communication and interpersonal care...dont expect to be updated about course of treatment and explained why certain procedures are done...barely saw the doctor, only came into the clinic to do blood work and ultrasound and communicated with others such as RNs through email. Communication through email was not always responsive. I needed to know why after each cycle, I still haven't conceived yet and if there were any concerns in regards to my fertility health but was not communicated to me. Poor communication and not an interpersonal clinic.
+ Read more
Age
27
Treated
2019
Success with this Doc
Yes
Race
East Asian, South Asian
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage
5
How was your experience with John Zhang at New Hope Fertility Center?
Knowledgable and experienced doctor but overall care lack communication and interpersonal care.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
dont expect to be updated about course of treatment and explained why certain procedures are done.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
barely saw the doctor, only came into the clinic to do blood work and ultrasound and communicated with others such as RNs through email. Communication through email was not always responsive. I needed to know why after each cycle, I still haven't conceived yet and if there were any concerns in regards to my fertility health but was not communicated to me. Poor communication and not an interpersonal clinic.
Describe your experience with New Hope Fertility Center.
clinic with experienced doctors and nurses. they try to be professional and compassionate. the clinic site looks well maintained. But truly lacking in interpersonal communication and you will be left in the dark about the plan of treatment even if you are in the medical profession. The clinic feels like a 'baby mill'.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
it was definitely expensive for just bloodwork and sonogram
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
5
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

10
Age
33
Treated
2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Tubal Blockage
10
I originally wanted to go with natural cycle IVF, but went with his recommendation to use the fertility medication because of my age. ... My treatment was catered to my need and everything was clearly explained. Not once did I feel like a number. I was treated like a person and my feelings were very much considered. ... I was going to fully cooperate and trust he knew what he was doing. I have absolutely no regrets. Dr. Zhang helped me create life in the very same body I thought was broken
+ Read more
Age
33
Treated
2017
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Tubal Blockage
10
How was your experience with John Zhang at New Hope Fertility Center?
After reading up about him I walked in there with my mind set. I was going to fully cooperate and trust he knew what he was doing. I have absolutely no regrets. Dr. Zhang helped me create life in the very same body I thought was broken. He is a God in my heart.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Trust he knows what he is doing. Never question and the instructions .
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
My treatment was catered to my need and everything was clearly explained. Not once did I feel like a number. I was treated like a person and my feelings were very much considered.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I originally wanted to go with natural cycle IVF, but went with his recommendation to use the fertility medication because of my age.
Describe your experience with the nursing staff.
Always respectful and kind.
Describe your experience with New Hope Fertility Center.
Very clean and visually appealing facility. They always had coffee, tea and fresh fruits and snacks in the waiting area. Not once did I feel uncomfortable or disrespected. There was never a prolonged wait time. I was generally in and out which was great for me since I went before work. I never felt rushed or judged.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Total costs were about 15k
10
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

0
Age
32
Treated
2017
Success with this Doc
No
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
PCOS
0
It was very hard to get any information to Dr. Zhang. He told us himself that it was like the waitresses (nurses) were not delivering the order to the chef (himself) correctly. Information kept getting lost and messed up in the process....We did Mini IVF protocols for both my wife and myself. We then did Reciprocal IVF.... My monitoring results got misread and it was very, very hard to get a nurse or doctor to respond to our emails or calls.
+ Read more
Age
32
Treated
2017
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 4 Docs
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
PCOS
0
How was your experience with John Zhang at New Hope Fertility Center?
It was very hard to get any information to Dr. Zhang. He told us himself that it was like the waitresses (nurses) were not delivering the order to the chef (himself) correctly. Information kept getting lost and messed up in the process. We had won a free cycle through New Hope. However, there were costs they did not let us know about until we arrived at the clinic and we now owe them over $10,000 and still have no baby.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Do your research!
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
We were just shuffled through the doctor’s office. My monitoring results got misread and it was very, very hard to get a nurse or doctor to respond to our emails or calls.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
We did Mini IVF protocols for both my wife and myself. We then did Reciprocal IVF.
Describe your experience with the nursing staff.
The nurses were very disorganized and made me feel like just another patient they had to shuffle through.
Describe your experience with New Hope Fertility Center.
The strength of New Hope is that it is very clean. The weaknesses outway the strengths. It was unorganized, stressful to deal with staff, horrible communication, and the people were not trustworthy.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Cattle call
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
It was supposed to be a free cycle and we now owe over $10,000 dollars.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
NA
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
0
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

1
Age
42
Treated
2017
Success with this Doc
No
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve
1
I saw doctor zhang for initial appt. Then I never saw him again, until I waited 2 hours one day to see him, even when I had an appt....Very impersonal. Never looked me in the eye when talking to me. Seemed like he was always delivering a scripted speech. He never felt warm or understanding. He made promises for follow up phone calls or check ins and never delivered on any of them...Not care of existing patients.
+ Read more
Age
42
Treated
2017
Success with this Doc
No
Race
East Asian
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve
1
How was your experience with John Zhang at New Hope Fertility Center?
Very impersonal. Never looked me in the eye when talking to me. Seemed like he was always delivering a scripted speech. He never felt warm or understanding. He made promises for follow up phone calls or check ins and never delivered on any of them.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Go somewhere else
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I saw doctor zhang for initial appt. Then I never saw him again, until I waited 2 hours one day to see him, even when I had an appt. His focus is on getting new patients in the door. Not care of existing patients.
Describe your experience with the nursing staff.
Always got a different nurse. Not one nurse knew who I was, even after 4 rounds.
Describe your experience with New Hope Fertility Center.
Strengths - innovation. Weakness - everything else. Go here if you want zero compassion and empathy and want to be treated like cattle. They dont treat patients like humans, but like a number or a bank account. No quality of care whatsoever.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
There would be 40 others in the waiting room. The wait was usually 90 minutes +
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
At first it seemed like costs were reasonable. Realized later, all the individual charges add up and end up being more than rounds at another popular clinic
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
1
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
40
Treated
2017
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Other
10
Dr. Zhang recommended a hysteroscopy and when it came back positive we found why my three other transfer at another clinic were not taking. After taking antibiotics we proceeded with our transfer ... Unlike my previous doctor, Dr. Zhang treated me as an individual and not like all other women. I liked that very much. ... I’m so glad I went for a second opinion and I’m so glad I joined New Hope!!
+ Read more
Age
40
Treated
2017
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Other
10
How was your experience with John Zhang at New Hope Fertility Center?
When I walked into New Hope I knew this was going to be different for me. I was treated like an individual and not like ALL the other women. Dr. Zhang recommended a hysteroscopy and when it came back positive we found why my three other transfer at another clinic were not taking. After taking antibiotics we proceeded with our transfer and IT WORKED!!! I have a beautiful healthy and strong daughter and now pregnant with identical twins and I owe it ALL to Dr. Zhang and his amazing team!!!! I’m so glad I went for a second opinion and I’m so glad I joined New Hope!! Thank you for giving me my perfect family!
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Trust him and his team!
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Unlike my previous doctor, Dr. Zhang treated me as an individual and not like all other women. I liked that very much.
Describe your experience with the nursing staff.
The nurses that I dealt with were very compassionate and kind. And great at their job!!
Describe your experience with New Hope Fertility Center.
I love how they treat us women as individuals. The office is warm and inviting and a true positive space. I don’t have anything negative to say about this facility.... and I’ve recommended New Hope to many people and I will continue to do so!
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
To be honest I do not remember
10
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

6
Age
40
Treated
2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage
6
Dr. Zhang was very friendly and extremely smart. I got the feeling that he is very busy though and I my biggest fear with New Hope is that I would get lost in the mix. However, Dr. Zhang is very personable, kind and seemed confident with his plan for me.... He recommended a mini IVF because of my age (39) with PGD testing and then eSET.... He was very much in favor of eSET due to risks of multiples.... Know that you will be seeing ultrasound techs
+ Read more
Age
40
Treated
2019
Success with this Doc
?
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage
6
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang was very friendly and extremely smart. I got the feeling that he is very busy though and I my biggest fear with New Hope is that I would get lost in the mix. However, Dr. Zhang is very personable, kind and seemed confident with his plan for me.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Know that you will be seeing ultrasound techs and not the doctor very often.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I got the impression that New Hope is a very well run factory. I felt shuffled along and sort of lost along the way.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
He recommended a mini IVF because of my age (39) with PGD testing and then eSET.
Describe your experience with the nursing staff.
They seemed very confident and kind.
Describe your experience with New Hope Fertility Center.
The biggest strength I believe is their very reasonable pricing. Also, they have a strong belief in natural/low stim IVF cycles especially with older women as they believe it helps with egg quality. The weakness for me was the factory like feeling there.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
My insurance covered everything.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
He was very much in favor of eSET due to risks of multiples.
6
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
9
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

5
Age
44 - 45
Treated
2018 - 2019
Success with this Doc
No
Treatment
1 IUI, 7 IVF
Diagnosis
Poor Egg Quality
5
He [Dr. Zhang] does not look at every case thoroughly and adjust treatment accordingly. He changes treatment plan with high risk. In one of my cycles, he ignored a dominant follicle and gave me clomid to grow the other follicles. When the other follicles did not grow, he advised to retrieve the dominant one which was 30 mm and rotten... I’ve done mini Ivf and natural ivf. The procedures were good. However there were a lack of proper data analysis to customize and alter treatment
+ Read more
Age
44 - 45
Treated
2018 - 2019
Success with this Doc
No
Race
Middle Eastern
Income
$50K - $99K
Occupation
Engineer
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, 7 IVF
Diagnosis
Poor Egg Quality
5
How was your experience with John Zhang at New Hope Fertility Center?
He does not look at every case thoroughly and adjust treatment accordingly. He changes treatment plan with high risk. In one of my cycles, he ignored a dominant follicle and gave me clomid to grow the other follicles. When the other follicles did not grow, he advised to retrieve the dominant one which was 30 mm and rotten
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Don’t put lots of hope.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Not looking into each patient case.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I’ve done mini Ivf and natural ivf. The procedures were good. However there were a lack of proper data analysis to customize and alter treatment
Describe your experience with the nursing staff.
Well organized but not much of an emotional support
Describe your experience with New Hope Fertility Center.
Good condition, toilets are sometimes dirty, hygiene ...... Accounts are difficult to communicate with... laboratory is quick but they don’t process blood work after 2 pm in case of emergency. Bad communication between NHFC and genetic test labs
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Each cycle is about 5550 without medication
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
5
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
He [Dr. John Zhang] is straight to business. He's also incredibly intelligent. When we had complex issues with how to create a value proposition to my insurance, he was nuanced and sharp enough to help me do that...Trust the process but if something feels off then ask and ask until you get an answer...didn't say we'll use this protocol or that one (and honestly, I didn't ask) other than mini-IVF...I don't care if I'm a number or a human. I now have a baby. All I care (and cared about) were results. They could do a better job treating me like a human - but it didn't bother me.
+ Read more
Age
32
Treated
2018
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
How was your experience with John Zhang at New Hope Fertility Center?
My doctor is the best there is, hands down. He is straight to business. He's also incredibly intelligent. When we had complex issues with how to create a value proposition to my insurance, he was nuanced and sharp enough to help me do that.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Trust the process but if something feels off then ask and ask until you get an answer.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I don't care if I'm a number or a human. I now have a baby. All I care (and cared about) were results. They could do a better job treating me like a human - but it didn't bother me.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Zhang didn't say we'll use this protocol or that one (and honestly, I didn't ask) other than mini-IVF.
Describe your experience with the nursing staff.
They're great but understaffed.
Describe your experience with New Hope Fertility Center.
Great - spacious, accommodating, great hours. Trust the process. Don't worry about seeing a doctor each time - it will take them away from what they are really good at, which is studying the data to determine the best course of action for your cycle.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Everybody would wait in line based on clinic arrival time.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
~$20k all in
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
None
What specific things went wrong at New Hope Fertility Center?
  • Lost paperwork
10
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
41
Treated
2018
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Male Factor
10
I felt like a human because Doctor Zhang and entire staff cared, listened and answered all my questions... He is beyond experienced and knowledgeable in everything he does. He explained things to me that made so much sense and able to understand everything in detail. I put all my trust on him from the first meet...I did the mini ivf. Less medication and better results.
+ Read more
Age
41
Treated
2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IVF
Diagnosis
Male Factor
10
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang is a medical genius. He is beyond experienced and knowledgeable in everything he does. He explained things to me that made so much sense and able to understand everything in detail. I put all my trust on him from the first meet.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Listen!
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I felt like a human because Doctor Zhang and entire staff cared, listened and answered all my questions.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I did the mini ivf. Less medication and better results.
Describe your experience with the nursing staff.
I absolutely loved the entire nursing staff. Any questions I had (and I had many) they answered it with a smile.
Describe your experience with New Hope Fertility Center.
Excellent wait time. Even at it's most busiest hour, you are in and out in a timely manner. Clinic is extremely clean. Entire staff is beyond warm and friends. Everybody has a smile on their face. No weaknesses.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Costs were very economical.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Yes, 1 embryo.
10
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
27 - 33
Treated
2006 - 2012
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF, Donor Sperm
Diagnosis
Unexplained
10
[Dr. John Zhang was] Very compasionate and caring Really wanted the treatment to work. Help me accomplish my dream of motherhood! Gave me free medications when I was unable to pay for it myself. I would really like to go back and try for baby number 2... The doctor and staff walk you to the entire process and helps you choose the best course of treatment...I was very happy with my doctor
+ Read more
Age
27 - 33
Treated
2006 - 2012
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
Investment Banker
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 2 IVF, Donor Sperm
Diagnosis
Unexplained
10
How was your experience with John Zhang at New Hope Fertility Center?
Very compasionate and caring Really wanted the treatment to work. Help me accomplish my dream of motherhood! Gave me free medications when I was unable to pay for it myself. I would really like to go back and try for baby number 2.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Listen to what he says. I know from personal experience that we don't want to hear the word no or it may take time, but the journey is long and you need to be prepared to deal with the setbacks
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I was able to use donated medications after I was unable to pay for it myself. So grateful for all the support provided!
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
It was a long time ago, very I know for a fact I was very happy with my doctor
Describe your experience with the nursing staff.
Very nice and professional Made me feel very comfortable every time I had an appointment
Describe your experience with New Hope Fertility Center.
Very centrally located. Easy to find, friendly staff. Compassionate care, the cost of treatment is competitive and producing the best results. The doctor and staff walk you to the entire process and helps you choose the best course of treatment
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
It was around 12-15,000
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
He suggested only 2at the time
10
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with John Zhang at New Hope Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

9
Age
42 - 43
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
6 IUI, 10 IVF, Egg Freezing
Diagnosis
Unexplained
9
Very cerebral approach- not a hand holder but able to produce results- differentiated process from other big treatment places in NYC... Go here if you have an aversion to over medication or if you want to try a less aggressive IVF approach
+ Read more
Age
42 - 43
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Sales Representative
Order & Number of Docs Seen
4th of 4 Docs
Treatment
6 IUI, 10 IVF, Egg Freezing
Diagnosis
Unexplained
9
How was your experience with John Zhang at New Hope Fertility Center?
Very cerebral approach- not a hand holder but able to produce results- differentiated process from other big treatment places in nyc
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Go here if you have an aversion to over medication or if you want to try a less aggressive ivf approach
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
They spent a good deal of time with me during the appointments and during follow up calls and emails I never waited very long to be seen.
Describe your experience with the nursing staff.
Compassionate, responsive and personable. They all knew my name, story etc. loved them all.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
You sign in on a computer when you arrive- very pleasant room with nice music lots of light snacks etc always was seen fairly quickly less than 20 mins typically
9
Doctor
John Zhang
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

0
Age
35
Treated
2014
Success with this Doc
No
Treatment
4 IVF
Diagnosis
Male Factor
0
Dr. Zhang and New Hope Fertility was the worst medical experience of my life. You wait endlessly. There's no compassion from the staff. They continually forgot about my medical conditions....Poor communicator. Zero compassion...When I did not respond to the trigger shot, no one called to tell me this, so one cycle was essentially ruined. There is zero communication, which if you have a complicated case can be extremely dangerous.
+ Read more
Age
35
Treated
2014
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IVF
Diagnosis
Male Factor
0
How was your experience with John Zhang at New Hope Fertility Center?
Poor communicator. Zero compassion.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Don't go.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Dr. Zhang and New Hope Fertility was the worst medical experience of my life. You wait endlessly. There's no compassion from the staff. They continually forgot about my medical conditions.
Describe your experience with New Hope Fertility Center.
The clinic seems organized despite all of the other failures of New Hope.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
0
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

2
Age
42
Treated
2012
Success with this Doc
No
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
2
He has a very specific theory -- low dose meds for only retrieving a few eggs (what they say are "the best" eggs). May be a good place for poor responders... Find out your numbers (AMH, FSH) before deciding whether New Hope is for you because they won't deviate from their protocol.
+ Read more
Age
42
Treated
2012
Success with this Doc
No
Race
Ashkenazi Jewish, Middle Eastern
Income
$50K - $99K
Occupation
Writer
Order & Number of Docs Seen
2nd of 5 Docs
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
2
How was your experience with John Zhang at New Hope Fertility Center?
He doesn't speak English very well. And is very blunt nonetheless. He has a very specific theory -- low dose meds for only retrieving a few eggs (what they say are "the best" eggs). May be a good place for poor responders.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Find out your numbers (AMH, FSH) before deciding whether New Hope is for you because they won't deviate from their protocol.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
bedside manner, eh.
Describe your experience with the nursing staff.
very busy never had same nurse.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
2
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, 4 Embryo Freezing
Diagnosis
Other
10
He [Dr. John Zhang] clearly told me and my husband what he can do or cannot do. He is very straightforward. He doesn't just say things to make you his patient.I would say although the procedure itself is painful and lengthy, you will spend the least time in Dr. Zhang's clinic compare with the others...I highly recommend... told us clearly that we will have higher possibility to succeed to transfer more embryos at one time however we may also end up with twins. We said we absolutely don't want twins so we choose to do single embryo transfer.
+ Read more
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
Yes
Race
East Asian
Income
$500K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, 1 IVF, 4 Embryo Freezing
Diagnosis
Other
10
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang's clinic is running in a very efficient way. Professional and fast. He clearly told me and my husband what he can do or cannot do. He is very straightforward. He doesn't just say things to make you his patient. I have tried the other "famous doctor" before I went to him. I would say although the procedure itself is painful and lengthy, you will spend the least time in Dr. Zhang's clinic compare with the others. They are professional and have a efficient way to run their clinic as well. I highly recommend.
Describe your experience with the nursing staff.
professional and friendly
Describe your experience with New Hope Fertility Center.
Dr. Zhang's clinic is running in a very efficient way. Professional and fast. I have tried the other "famous doctor" before I went to him. I would say although the procedure itself is painful and lengthy no matter where you go, for the same thing, you will spend the least time in Dr. Zhang's clinic compare with the others. They are professional and have a efficient way to run their clinic as well. I highly recommend.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
It has been over 2 years. I don't recall the cost. Our insurance covered most of it. We might have paid 6-7K out of our own pocket.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
They told us clearly that we will have higher possibility to succeed to transfer more embryos at one time however we may also end up with twins. We said we absolutely don't want twins so we choose to do single embryo transfer.
10
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
32
Treated
2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
He [Dr. John Zhang] is straight to the point...We did Mini IVF and ICSI because of male factor infertility...I felt like a human because I always had my questions answered through emails...is very knowledgeable and did not push any extra procedures. He was straight to the point. He explained everything that was going to happen. If i needed to speak to him in person he was usually around in the morning when I was having monitoring...
+ Read more
Age
32
Treated
2019
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
How was your experience with John Zhang at New Hope Fertility Center?
Dr Zhang is very knowledgeable and did not push any extra procedures. He was straight to the point. He explained everything that was going to happen. If i needed to speak to him in person he was usually around in the morning when I was having monitoring.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
He is straight to the point.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I felt like a human because I always had my questions answered through emails.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
We did Mini IVF and ICSI because of male factor infertility
Describe your experience with the nursing staff.
The nursing staff answered each and every question I had. They were helpful with the entire process.
Describe your experience with New Hope Fertility Center.
They do not sugar coat things, they say exactly what and why and how things are happening. They communicate mostly through email. Their are a few different departments but you mostly deal with the nursing department and the prescription department.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was from 7am-1pm which was very convenient. I would go right before work and make it in time. Results of blood tests were given within 4-5 hours and clear instructions were always provided.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
They prefer one embryo at a time but we chose two and they let us
10
Doctor
John Zhang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Fertility Center
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Verified

This patient has provided documentation of treatment at this clinic.