Laurence A. Jacobs

Fertility Centers of Illinois

Available Lines of Communication

Doctor, Nurse available by emailIcon directlineAvailable by cell phone
Medical SchoolNorthwestern
ResidencyNorthwestern
FellowshipMayo Clinic
Buffalo Grove
135 N. Arlington Heights
Buffalo Grove, IL 60089
847-215-8899
Crystal Lake
5911 Northwest highway
Crystal Lake, IL 60014
815-356-7034
On a scale from 0-10, how likely are you to recommend Laurence A. Jacobs to a friend?
Strongly recommend: 3Don't recommend: 19
4 assessments
  • 75% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 25% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
Communication
Poor communication
Excellent communication
Frequency Seen
Rarely saw at appts.
Always saw at appts.
Responsiveness
Poor response time
Excellent response time
On a scale from 0-10, how likely are you to recommend Fertility Centers of Illinois to a friend?
Strongly recommend: 83Neutral: 22Don't recommend: 258.3
132 assessments
  • 64% Strongly recommend (9-10)
  • 17% Neutral (7-8)
  • 19% Don't recommend (0-6)
4 assessments
10
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
10
Dr. Jacobs is a warm and friendly for a doctor. He jokes while providing specific information. I research a lot of things and he tends to answer my questions before I have a chance to ask. When I miscarried, he adjusted his schedule to have an emergency conversation and follow-up as it was unexpected. We are sticking with him for our second year (and 4th egg retrieval) as I expect better results this round vs another clinic.
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Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
10
How was your experience with Laurence A. Jacobs?
Dr. Jacobs is a warm and friendly for a doctor. He jokes while providing specific information. I research a lot of things and he tends to answer my questions before I have a chance to ask. When I miscarried, he adjusted his schedule to have an emergency conversation and follow-up as it was unexpected. We are sticking with him for our second year (and 4th egg retrieval) as I expect better results this round vs another clinic.
What one piece of advice would you give a prospective patient of Laurence A. Jacobs?
Dr. Jacobs will advocate for you if there is an issue with insurance denials or if you cannot reach your nurse. I would not go to him directly unless it's a protocol question that was missed in your meetings with him. His assigned nurse should be the first point of contact. We had go through PGD and PGS testing after he suggested we both have carrier testing done prior to our first IUI. This would be information "just to have in our back pocket." Well, turns out we both carried the same genetic mutation, which resulted in us by-passing IUI and jumping straight into IVF to do everything in our power to avoid having a baby with our mutation. He potentially saved us a lifetime of hospital visits or an extremely early funeral for our baby.
During treatment, did you feel like you were treated like a number or a human?
With Dr. Jacbos himself, and his nurse, Cindy, I was treated like a human. I was responded to quickly and my protocol was specific to our situation. I was able to have back and forth dialogue and conversations that were positive and hopeful.
Describe the protocols Laurence A. Jacobs used in your cycles and their degree of success.
After my initial baseline, the results yielded less than optimal amh, fsh, and ovarian reserve levels. I was bumped to the highest follicle stimulating hormone regime, with the antagonist protocol. My resting follicle count was 8. I stimmed for just over a week and produced 6 eggs at retrieval. Of those 6, none made it to blastocyst. The second round, he added Letrozole to the mix and by that point I had been taking myo-inositol and coq10 for a couple months (at Dr. Jacobs suggestion). We did the same antagonist protocol, this time yielding 7 eggs retrieved. One made it to Day-5 Blastocyst and was biopsied and frozen for PGD/PGS testing. Discouraged, we met with him to discuss our blast numbers. He told me he would try a less-common protocol, called micro-dose lupron, but warned me I may see poorer results, and if my hormone levels got out of whack too quickly or my response was even lower, he would cancel before retrieval so my insurance wouldn't recognize a 3rd retrieval. We would then have to resort back to the antagonist. My third retrieval with the MDL protocol yielded 16 eggs at retrieval, and 4 made it to Day-5 Blastocyst and were biopsied. Of the total 5 biopsied embryos, 2 were genetically normal with PGD/PGS. We did two transfers. The first one did not take, negative beta. I had an endo scratch prior to my second transfer. The second transfer resulted in a positive pregnancy. Unfortunately, that pregnancy ended when I miscarried at 10w3d. At this point, I am cycling again with the MDL protocol in the hopes that trying again will yield a take-home baby as it is clear I can get pregnant.
Describe your experience with your nurse.
Cindy is amazing. Hands down the best communicator. I probably emailed her a dozen times a week and never got a response any later than a couple hours. She will not, however, answer the phone. Email is best. And I am more comfortable putting everything in writing so I can look back as needed. I have actually never met her face to face but I don't care. She is fabulous.
Describe your experience with Fertility Centers of Illinois.
Overall, the clinic is efficient, organized, and friendly. I visited the Buffalo Grove location for my weekly monitoring. The phlebotomist and ultrasound tech are super nice and explain things as you need if you speak up about concerns or questions. The receptionists at the location are hit or miss. Some seem like they would rather be working elsewhere, some are obviously new and uninformed, and some are magical. However, there are some very specific issues. The aParent IVF financial coordinator, Cindy Tracy, is an absolute nightmare to work with. If you are required to do PGD testing, your default lab is with Reprogenetics. They contract directly with Global Genetics (the genetics team within aParent) so Global Genetics hikes up their rates to make a substantial profit. My first year with them, I just said yes and opened my check book. The second year, after reluctantly returning post-miscarriage, I wanted to speak with Cindy directly to see if there was any wiggle room in pricing since I was a return patient, second year veteran, etc. Email after email, phone call after phone call...nothing was ever returned. She only responded if I copied Dr. Jacobs...which was my last resort. Dr. Jacobs started contracting with a second lab, and it put Cindy's team in a bind since they couldn't price gouge anymore. The second lab bills the patient directly so there are no hidden fees. Without haggling anything I am saving four weeks of set-up time and $3,000. aParent IVF, Global Genetics, and CryoVault do not contract with insurances and are not recognized with NPI numbers. You will not be reimbursed for anything, even if your specific situation is medically necessary. An explanation regarding this type of information would have been extremely necessary when trying to budget for the year. One more suggestion to the financial team at aParent. FCI is willing to bill the biopsy portion for their patients, and should advocate to do so. This fee is $2,000 each retrieval and IS covered with insurance if the clinic makes the request. It is so much harder getting a claim reimbursed, if at all, when the patient pays out of pocket. Why do we have insurance if the clinic won't help?
Describe the costs associated with your care under Laurence A. Jacobs.
I bought my own individual insurance through BCBSIL. Illinois has infertility coverage mandates. My yearly premium is $4,560. My deductible and max out of pocket is $6,500. Medications not covered with insurance is $150. PGD/PGS testing is $4,985. Freezing is $1,200 for the first round, $800 for the second. In 2016 I paid $14,800 for three retrievals, two transfers, and genetic testing (not including insurance monthly premiums). In 2017 I plan to pay $12,835 for one round, and another couple thousand for additional rounds.
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 3 IVF, 3 Egg Freezing
Diagnosis
Endometriosis
6
Dr. Jacobs always sat across from us at his desk with his leg up. He talked a lot and I felt like I interrupted him to ask him questions (not sure he liked that)... I did a frozen transfer and did not have success. I then did another round in which the nurse asked me, "Dr. Jacobs wants to know why we did not do a fresh transfer." I was appalled! Isn't this something the dr. should know!! He was the one who told me he believed in frozen transfers with better success rates... Sometimes I felt like he was a bit cocky but I do believe that he knew his stuff. When he is finished talking to you, he calls in his nurse to handle the rest...
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Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 3 IVF, 3 Egg Freezing
Diagnosis
Endometriosis
6
How was your experience with Laurence A. Jacobs?
I do believe that Dr. Jacobs knows what he is doing but I did not have any success with him. I did 3 IUIs and 3 IVF cycles, one which was canceled due to my body not responding to the medication. My results for my IVF cycles were not very successful my first round I got 8 and only 1 made it. My second round got canceled days before retrial and my 3rd round I got 9 in which 3 made it. I did a frozen transfer and did not have success. I then did another round in which the nurse asked me, "Dr. Jacobs wants to know why we did not do a fresh transfer." I was appalled! Isn't this something the dr. should know!! He was the one who told me he believed in frozen transfers with better success rates. When I first arrived at this this office I was feeling very optimistic, over a year of treatment and no success, I left and went else where and am happy I did.
What one piece of advice would you give a prospective patient of Laurence A. Jacobs?
Book your apts. early, he is hard to see!
During treatment, did you feel like you were treated like a number or a human?
Dr. Jacobs always sat across from us at his desk with his leg up. He talked a lot and I felt like I interrupted him to ask him questions (not sure he liked that). Sometimes I felt like he was a bit cocky but I do believe that he knew his stuff. When he is finished talking to you, he calls in his nurse to handle the rest.
Describe the protocols Laurence A. Jacobs used in your cycles and their degree of success.
3 IUIs with clomid- no success 3 IVF rounds- no success. Goal F, Lupron, Estrace, Menopur, Ganirelix
Describe your experience with your nurse.
The main nurse I had was amazing but left the office.
Describe your experience with Fertility Centers of Illinois.
This place is too busy! I always felt like a number in the waiting room, at times I had to wait 45 minutes to 1 hour for my apt! Often time you cannot get an apt early in the morning for the people who have to get to work this is important! They allow you to show up right when they open and then you wait and try to get in (which works sometimes). At the Lindenhurst office the staff would be stuck in traffic and you would be waiting on them to arrive. The waiting rooms are always full! The staff is overworked and the equipment is old. As they are all nice, I feel as though they were frustrated at times too as they were short staffed.
Describe your experience with your monitoring appointments.
Cattle call for sure! The offices are always PACKED! It is so hard to get a time that is needed as the offices are short staffed for all patients. The equipment is old and need to be updates as my technicians would sometimes have to shake the machines!
Describe the costs associated with your care under Laurence A. Jacobs.
Not sure as my insurance helps cover the cost.
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
  • Provided conflicting information
6
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 34
Treated
2009 - 2015
Success with this Doc
Yes
Treatment
3 IUI, IVF
Diagnosis
PCOS
10
It was such a success that my husband and I have chosen to go back to him for our second child. Dr. Jacobs has a kind heart. He listens. He has seen it all. He understands that we all want to have a child as soon as possible, but takes the time to explain each and every step, and his reasoning.
+ Read more
Age
28 - 34
Treated
2009 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF
Diagnosis
PCOS
10
How was your experience with Laurence A. Jacobs?
My experience with Dr. Jacobs was a success. It was such a success that my husband and I have chosen to go back to him for our second child. Dr. Jacobs has a kind heart. He listens. He has seen it all. He understands that we all want to have a child as soon as possible, but takes the time to explain each and every step, and his reasoning. I would highly recommend him.
What one piece of advice would you give a prospective patient of Laurence A. Jacobs?
Know your medical history! He cares about small details.
During treatment, did you feel like you were treated like a number or a human?
I distinctly remember taking a picture with Dr. Jacobs before going into the room for my transfer. He knew how important it was to me that this procedure be a success. He answers emails!
Describe your experience with your nurse.
I had many set backs and she knew it was going to be hard to tell me. She took the time to call me and understood when I was upset.
10
Doctor
Laurence A. Jacobs
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Educational Resources
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10
Age
34 - 36
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
PCOS
10
Dr. Jacobs is extremely knowledgeable. He's always up on the latest research and shares the information with his patients. I always feel well informed and understand why we are taking the recommended steps. The only issue is to be prepared to wait when you go. Because he takes time with each person there can be a wait to see him.
+ Read more
Age
34 - 36
Treated
2013 - 2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
PCOS
10
How was your experience with Laurence A. Jacobs?
Dr. Jacobs is extremely knowledgable. He's always up on the latest research and shares the information with his patients. I always feel well informed and understand why we are taking the recommended steps. The only issue is to be prepared to wait when you go. Because he takes time with each person there can be a wait to see him. I never feel rushed when I'm in with him though.
What one piece of advice would you give a prospective patient of Laurence A. Jacobs?
He's great! Don't vibe afraid to ask questions.
During treatment, did you feel like you were treated like a number or a human?
I love Dr. Jacobs and especially the nurses at the clinic. Dr. Jacobs is very warm. When I went in to discuss trying for #2, the first thing he wanted to do was see a picture of baby #1. He walked me through the process, and took time to answer all of my questions. He also took me seriously when I felt something was wrong, when my regular OB/Gyn did not (he ran tests and diagnosed me with PCOS)
Describe your experience with your nurse.
I love Helen. She is warm, friendly, and compassionate. She's also very responsive to calls and emails.
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less