Mary Ellen Pavone

Northwestern Medicine

Available Lines of Communication

Doctor, Nurse available by emailDoctor, Nurse available by direct lineNot available by cell phone
Medical SchoolBoston U.
ResidencyJohns Hopkins
FellowshipNorthwestern
Chicago
259 E. Erie Street
Chicago, IL 60611
312-695-7269
On a scale from 0-10, how likely are you to recommend Mary Ellen Pavone to a friend?
Neutral: 1Don't recommend: 62
7 assessments
  • 0% Strongly recommend (9-10)
  • 14% Neutral (7-8)
  • 86% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
Communication
Poor communication
Excellent communication
Frequency Seen
Rarely saw at appts.
Always saw at appts.
Responsiveness
Poor response time
Excellent response time
On a scale from 0-10, how likely are you to recommend Northwestern Medicine to a friend?
Strongly recommend: 28Neutral: 7Don't recommend: 127.7
47 assessments
  • 60% Strongly recommend (9-10)
  • 15% Neutral (7-8)
  • 26% Don't recommend (0-6)
7 assessments
8
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
No
Treatment
2 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
Because of diminished ovarian reserve, typically we've used max doses of gonadotropins and I've actually responded fairly well for what would be expected. I've also tried DHEA, Co-Q 10, various other supplements, herbal remedies, acupuncture - have pretty much tried it all. Dr. Pavone always discussed these with me and most importantly went over the benefits and risks.
+ Read more
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
How was your experience with Mary Ellen Pavone?
Dr. Pavone is very intelligent and knows that data behind the most recent theories in fertility care. In being on this road for as long as we have, unfortunately, I've done a lot of reading and gotten A LOT of 'advice' from people who really think they understand fertility better than specialists. No matter what crazy thing I brought to Dr. Pavone, she always took time to discuss peer-reviewed literature and why something made sense or didn't make sense.
During treatment, did you feel like you were treated like a number or a human?
She has always taken the time to explain the ins and outs of our fertility care to both me and my husband and returned my calls promptly when she could (i.e. wasn't in the operating room or seeing other patients in clinic).
Describe the protocols Mary Ellen Pavone used in your cycles and their degree of success.
Because of diminished ovarian reserve, typically we've used max doses of gonadotropins and I've actually responded fairly well for what would be expected. I've also tried DHEA, Co-Q 10, various other supplements, herbal remedies, acupuncture - have pretty much tried it all. Dr. Pavone always discussed these with me and most importantly went over the benefits and risks.
Describe your experience with the nursing staff.
I felt that the IVF Coordinators could be really rude at times. While I understand they are busy, I often felt like they never took time to discuss results. Their hours are interesting in that it seems like you can't get a hold of any of the IVF nurses after 3 PM on a weekday.
Describe your experience with Northwestern Medicine.
The new office space and lab are amazing - very state of the art. I like that they are open 7 days a week and that there is a doctor always on call for any emergent need. The monitoring runs smoothly and quickly.
Describe your experience with your monitoring appointments.
I felt like this clinic is a well-oiled machine in the mornings. There are certainly some patients who complain a lot about having to do any waiting but I felt that if you got there somewhat early, you would get in and out in good time.
Describe the costs associated with your care under Mary Ellen Pavone.
Fortunately, our insurance has covered all of our procedures. We've only had to pay copays for procedures and medications.
8
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
31
Treated
2016
Success with this Doc
No
Treatment
IUI
Diagnosis
PCOS
4
She does not think outside of the box and would only consider one approach with my case. When I had asked for additional bloodwork or supplements to take her response was "sure, if you want to". I really just wanted her opinion based on her experience rather than what a study said. She may have too many patients or just not enough experience.
+ Read more
Age
31
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IUI
Diagnosis
PCOS
4
How was your experience with Mary Ellen Pavone?
Dr. Pavone is very intelligent and does everything by the book. I met her during my initial visit and then did not see her again, however, we did speak on the phone. Dr. Pavone seems to be socially awkward. Like she wants to say something but then censors herself and reverts to only using clinical language to answer a question. She does not think outside of the box and would only consider one approach with my case. When I had asked for additional bloodwork or supplements to take her response was "sure, if you want to". I really just wanted her opinion based on her experience rather than what a study said. She may have too many patients or just not enough experience.
What one piece of advice would you give a prospective patient of Mary Ellen Pavone?
Do your own research and don't expect her to find creative solutions. Always ask to talk to her over the phone -- she is very short over email.
During treatment, did you feel like you were treated like a number or a human?
I had to remind the doctor and nurses of my case, my test results each time we talked. I felt like when I didn't, they gave me generic answers or "studies show" answers.
Describe the protocols Mary Ellen Pavone used in your cycles and their degree of success.
During my first appointment, Dr. Pavone quickly diagnosed me with PCOS based on one ultrasound and 3 long cycles. This diagnosis took me by surprise as I have never had any hormonal issues. She quickly moved forward with her plan. 3 cycles of letrozole (better for women with PCOS) and timed intercourse, 3 cycles of letrozole and IUI, and if those were unsuccessful, move on to IVF. I ended up doing 5 rounds of letrzole and timed intercourse because I missed ovulation (I ovulated before day 14) twice. Despite not ever trying IUI, she said she would advise only one cycle of IUI then moving to IVF. At this point, being only 30 and feeling like it was moving too quickly, I sought out a 2nd opinion.
Describe your experience with the nursing staff.
At NW, you don't have one or two nurses. You deal with whoever is on staff at that time. The nurses work with all the doctors and I saw about 4-5 different nurses over the course of my time. Some of the nurses are better than others. Catherine and Neieve were pretty good -- they showed compassion and explained my situation. Jeannette (I think) was awful. She always seemed rushed, she never knew the specifics of my case and she was not compassionate whatsoever. I dreaded seeing her there on the days I had an ultrasound. The primary form of communication is via MyChart messages. This seems great but the nurses don't answer any questions with detail.
Describe your experience with Northwestern Medicine.
Northwestern has a beautiful new office and seem to have a smooth operation to get people in and out. However, they don't treat anyone as individuals, just as another woman coming in and out. They seem to have a 1 size fits all mentality and just try the same plan on everyone based on a study. They do not go above and beyond in any way. Whether its new treatment options, showing support or getting more insight into why pregnancy is not successful. I have a feeling they show more interest in IVF cases. If you are just starting out on your journey, don't come here first.
Describe the costs associated with your care under Mary Ellen Pavone.
Insurance covered just about everything. For 10+ ultrasounds, HSG test, 10+ bloodwork panels, I've paid about $150.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
4
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
36 - 37
Treated
2014 - 2015
Success with this Doc
No
Treatment
4 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve
2
She [Dr Pavone] was open to trying knew things, up to a point, but we finally had to move on when she refused to try any other protocols and was convinced we should be moving onto DE (donor egg). I have DOR and was responding poorly to her protocols----she tried EPP with high doses of follistim/menopur and threw in ganirelix at the end, and when two rounds of that yielded very low follicles, she then tried clomid, followed by follistim/menopur/ganirelix when I commented on how I seemed to respond much better to clomid than I did all the expensive injectables. I did better on the clomid, but still not that great,
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Age
36 - 37
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve
2
How was your experience with Mary Ellen Pavone?
I actually liked Dr. Pavone initially quite a bit and found her good at accepting suggestions and letting me pursue some more testing that a second opinion doctor had given me when we weren't making progress. She was open to trying knew things, up to a point, but we finally had to move on when she refused to try any other protocols and was convinced we should be moving onto DE (donor egg). I have DOR and was responding poorly to her protocols----she tried EPP with high doses of follistim/menopur and threw in ganirelix at the end, and when two rounds of that yielded very low follicles, she then tried clomid, followed by follistim/menopur/ganirelix when I commented on how I seemed to respond much better to clomid than I did all the expensive injectables. I did better on the clomid, but still not that great, yet she wouldn't try anything else, not even a micro-dose lupron protocol. If we wanted to proceed with her, it would have to be with the clomid protocol, which could only be done a few times due to limits on clomid exposure, and even then, she was pushing us to consider DE or adoption, which we had told her wasn't an option for us at this time. I do think that compared to the other docs at NW, she's one of the best and she's the most liberal (besides Dr. Marsh) and aggressive. She just gave up on my quicker than I think she should have, especially since I am only 37 (young for IVF, I keep being told).
What one piece of advice would you give a prospective patient of Mary Ellen Pavone?
Be proactive and keep doing your own research. She is not going to give lots of suggestions or think outside the box for you, but is open to trying things if you want to (ie, she let me have a laparoscopy after my 3rd failed attempt at ER when I asked about it and also did a huge panel of immunology testing at my request even though I hadn't had recurring miscarriages---I wanted testing b/c I wanted information preemptively in case it could prevent a miscarriage should we ever get pregnant).
During treatment, did you feel like you were treated like a number or a human?
It's complicated. The clinic definitely treats you like a number; the nurses do all the callbacks and all the communication. While monitoring, when you get your ultrasounds at Northwestern, the US techs are NOT allowed to discussed the ultrasound with you at all, so you have to awkwardly have your vagina probed by someone when you're dying to know if your follicles are progressing or not, but instead, you have to wait about 5-6 hours for a nurse who has never met you to give you your update. That part is very dehumanizing. Dr. Pavone, however, was more humane and if I had a question for her, she would attempt to answer it, although her written communication skills are very frustrating. and it often felt like she hadn't even read or comprehended my questions. Via phone or in person, she was much better, though, and I was satisfied with her answers. One thing about using any doctor at Northwestern is that your procedures will be done by whoever is on call and not actually your doctor, so you may have strangers doing your egg retrievals or transfers.
Describe the protocols Mary Ellen Pavone used in your cycles and their degree of success.
for IUIs---clomid CDs 2-6 and then ovidrel trigger, used ultrasound monitoring. IVFs---1st and 2nd attempts, did estrogen priming then started follistim/menopur once menses started, then added in ganirelix towards the end. Pavone felt this was the best approach for women with DOR. Both of these cycles yielded very low follicle development; 2 mature eggs the first round, and then the second was converted to IUI (and only then b/c I insisted I wasn't wasting an insurance-covered ER on 1-2 follicles). First round had nothing to transfer. Obviously BFNs both those rounds 3rd and 4th IVF attempts: clomid 150mg CD 2-5, then added on follistim/menopur/saizen/ganirelix. Better follicle recruitment, 3rd round poor egg quality, but 4th round, finally with 3 perfect embryos to transfer. For the 4th attempt, it should be noted that I had started to use a ton of antioxidant supplements recommended by a 2nd opinion RE and had also started seeing a chinese medicine practitioner and was using chinese herbs and acupuncture weekly). BFNs both those rounds. Pavone like the response to clomid and didn't want to change anything up if we proceeded with her.
Describe your experience with the nursing staff.
There was a high turnover with the nursing staff---some of them were great, but then I also had a couple who clearly didn't know how ovulation and the hormones were related (ie, checking progesterone the day of ovulation isn't actually going to show you anything b/c it won't have risen by then, but the nurse insisted on doing it anyways). One nurse clearly was in a bad mood when doing my IUI (they do all the IUIs at Northwestern---not the docs) which was really awkward. Half the time, they didn't know why I was there and I'd have to tell them, since they didn't seem to keep notes in the charts. Also, you have to play phone tag all the time b/c they never actually answer the phone, so you have to leave a message to call back and then hope you are able to answer it when they do.
Describe your experience with Northwestern Medicine.
it's a new clinic, so it's state of the art and has a beautiful view of Lake Michigan. The phlebotomists are friendly and so are the US techs, but you are not allowed to ask the techs anything about what they see on the US (also, you are not allowed to see the US screen when they're doing your US---how awkward!). It does run pretty smoothly, though, and you can be out of there by 7:30a if you have to go in for monitoring. It can feel a little like a cattle call, though, b/c women start lining up in the hallway before it opens and you are standing in line with a bunch of women whose hormones are raging and you're all pissed that you're waiting. I think if they just opened the doors and let people come sit in the waiting room, it would feel more civilized.
Describe your experience with your monitoring appointments.
See earlier comment about the clinic. Monitoring hours are 7a-7:45 M-F and 8a-8:30 on Sat/Sun. If you weren't there before 7 and standing in line, it could take up to an hour to get out, but it's faster than trying to get monitoring done at FCI.
Describe the costs associated with your care under Mary Ellen Pavone.
IUIs were about $1200 each with the ultrasounds, meds, and actual insemination. IVFs were covered under insurance once I changed plans, but would've been 8-9K for the package, not including medicine costs. Office visits were $250-350 and the labs were expensive, too, since they were through Northwestern.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
2
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
0
She [Dr. Mary Ellen Pavone] was not at all compassionate and didn't care about me as a person or my situation. However, she got us the results we wanted. She answered our questions, but sometimes it felt like we were annoying her by asking questions. We took it upon ourselves to understand our situation and I will say that she was willing to answer our questions. We also didn't really see her often - I can only remember 2 appointments before we got pregnant, an
+ Read more
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF
Diagnosis
0
How was your experience with Mary Ellen Pavone?
She was not at all compassionate and didn't care about me as a person or my situation. However, she got us the results we wanted. She answered our questions, but sometimes it felt like we were annoying her by asking questions. We took it upon ourselves to understand our situation and I will say that she was willing to answer our questions. We also didn't really see her often - I can only remember 2 appointments before we got pregnant, and one appointment after to check-in before she released us to an OBGYN. This was through 4 rounds of IVF, so it seemed like we didn't really know her or she us.
What one piece of advice would you give a prospective patient of Mary Ellen Pavone?
She is blunt, expect that. Come with questions if you care about the intricate details of your treatment.
During treatment, did you feel like you were treated like a number or a human?
She was very cold and didn't have a good bedside manner. At one point, I thought I had miscarried and went into the office for a checkup. We heard the heartbeat, but didn't know what it was - my husband had to ask to confirm that all looked OK, and she replied with a short, "yes". I started crying, and she didn't acknowledge it. It just seemed a bit callous and not the right response. I would have expected her to tell us as soon as she knew everything looked OK, and possibly to offer some reassuring words (or at least a tissue). In previous meetings, she had also been very short. She answered our questions, but seemed distant. I just figured that's how it was, until I met some of the other doctors who were way more understanding and empathetic (through appointments for embryo transfers and retrievals...it is just done by the doctor in the office that day, not necessarily your own doctor).
Describe the protocols Mary Ellen Pavone used in your cycles and their degree of success.
I don't remember.
Describe your experience with the nursing staff.
The nursing staff was fine. Because of the way they were set up, you didn't really get to know any of them. They required only phone conversations or messages - no email. They also each worked on different days...so of the 3 nurses, one worked M,W,F and one worked T,W,Th, etc. It was hard to remember which worked when and each had separate lines, so if you needed to reach someone that day, it was annoying because if I called one that wasn't working that day, I would just have to call back and leave a message for another. They were responsive though and and usually called back within 4 hours.
Describe your experience with Northwestern Medicine.
There are a lot of people who go to northwestern, so they have the system down pat. I wouldn't recommend my doctor, but I thought the system was efficient for the most part, the receptionists were nice, the phlebotomist was awesome, the ultrasound technicians were so lovely. Also, the hours that you went in for monitoring were 7-7:30am on weekdays, which meant I could get to work on time which was clutch. It didn't mess with my schedule which I appreciated (other than making me wake up early, which was not a big deal).
Describe your experience with your monitoring appointments.
It was kind of like a cattle call, but I actually liked how efficient it was.
Describe the costs associated with your care under Mary Ellen Pavone.
My insurance paid for it.
What specific things went wrong at this clinic?
  • Failed to call with results
0
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
27 - 28
Treated
2013 - 2014
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Unexplained
0
I respect doctors that can be blunt and straightforward, but also appreciate empathy and heartfelt support. Dr. Pavone acted like a robot at each appointment. She never asked how I was feeling or asked for my opinion. Because I suffered from eating disorders in the past, I felt that Dr. Pavone blamed me for my infertility problems. While they may have contributed to it, I went into early menopause at 25 and that wa
+ Read more
Age
27 - 28
Treated
2013 - 2014
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Unexplained
0
How was your experience with Mary Ellen Pavone?
I was referred to Dr. Pavone by a co-worker who had a good experience with her. I unfortunately did not have a single positive interaction with her and regret not switching doctors sooner. I understand that infertility is a very indepth and complicated area of medicine to practice. I respect doctors that can be blunt and straightforward, but also appreciate empathy and heartfelt support. Dr. Pavone acted like a robot at each appointment. She never asked how I was feeling or asked for my opinion. Because I suffered from eating disorders in the past, I felt that Dr. Pavone blamed me for my infertility problems. While they may have contributed to it, I went into early menopause at 25 and that was unrelated to any previous issue I had. Dr. Pavone did do an HSG to check for issues but should have also checked my uterus with a hysteroscopy, but she didn’t. Because of that, I had three unsuccessful medicated IUI’s that never could have worked because of polyps and scar tissue on my uterus. I believe Dr. Pavone was quick to write off many of my symptoms and didn’t look into things as much as she should have. She decided on a route of treatment very quickly and didn’t seem to take my opinions or that of previous doctors into account. I was a poor responder to my first round of medication. She upped my Menopur dosage so much and so quickly that I suffered from ovarian hyper stimulation. I called her office for days saying I was in a lot of pain and she said it was normal and brushed off my complaints. I finally told a nurse I needed to be seen and they said they would try to squeeze me in. I ended up waiting for 4 hours in the waiting room before they remembered I was there. Dr. Pavone was not apologetic about my wait. Once she realized how swollen my ovaries were, she did apologize but didn’t change my dosage.
What one piece of advice would you give a prospective patient of Mary Ellen Pavone?
I would never recommend that anyone work with Dr. Pavone. However, if they decided to, I would recommend that they act as a strong advocate for themselves. I wish I had stood up to Dr. Pavone and fought for myself. Dr. Pavone is very quick to make judgements and is not very open to other opinions. She does not care about her patients on an emotional level, so someone who needs a caring doctor should not work with Dr. Pavone.
During treatment, did you feel like you were treated like a number or a human?
Her clinic staff never remembered me, Dr pavone did not remember my name, look me in the eye or care about me.
Describe the protocols Mary Ellen Pavone used in your cycles and their degree of success.
She did 3 medicated IUIs and upped my dosage each time. She never did a scan of my uterus. Had she done so, she would have known that polyps and scar tissue blocked an embryo from implanting
Describe your experience with the nursing staff.
The nurses treated patients like a herd of cattle trying to rush us through. They acted like I was bothering them when I called. They even forgot about me in a waiting room for 4 hours.
Describe your experience with Northwestern Medicine.
I was surprised to learn that Dr. Pavone did not do the insemination herself for each of my 3 IUI’s. A nurse named Elaine did each insemination. She was knowledgeable but I would have liked the chance to speak to Dr. Pavone to explain what was happening and what I could expect. For labs and ultrasounds, I often waited more than 45 minutes in a room full of women. The nurses who I worked with were nice, but I always felt like just a number to them. Many times, no one called with my results like they were supposed to so I’d have to leave a message and hope that someone called me that afternoon so I knew if I should stay on the same dosage of medication.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
0
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
26 - 27
Treated
2012 - 2013
Success with this Doc
No
Treatment
3 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
0
[Dr Pavone was] kind and has good bedside manner, but not willing to change protocol or try new things. Did not want to look into endometriosis as a possibility for our troubles (which I had suspected I had since age 11), said my husbands morphology and motility were fine (wasted our time with 3 IUIs) when another clinic said otherwise and did not want to work with a reproductive immunologist. I ended up leaving her and finding out I did indeed have immunological disorders and stage III endometriosis. Went on to have a successful ICSI cycle with a new clinic after 3 failed IUIs and 1 failed ICSI cycle at Northwestern. I also was told I could get up right after our fresh transfer at Northwestern and didn't need to wait. Dr. Pavone never once performed any of my IUIs, egg retrieval or transfer.
+ Read more
Age
26 - 27
Treated
2012 - 2013
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
0
How was your experience with Mary Ellen Pavone?
Kind and has good bedside manner, but not willing to change protocol or try new things. Did not want to look into endometriosis as a possibility for our troubles (which I had suspected I had since age 11), said my husbands morphology and motility were fine (wasted our time with 3 IUIs) when another clinic said otherwise and did not want to work with a reproductive immunologist. I ended up leaving her and finding out I did indeed have immunological disorders and stage III endometriosis. Went on to have a successful ICSI cycle with a new clinic after 3 failed IUIs and 1 failed ICSI cycle at Northwestern. I also was told I could get up right after our fresh transfer at Northwestern and didn't need to wait. Dr. Pavone never once performed any of my IUIs, egg retrieval or transfer.
What one piece of advice would you give a prospective patient of Mary Ellen Pavone?
I would look elsewhere and seek a RE that is more flexible and finding out what is wrong and treating those issues. I felt a lot of my concerns weren't addressed or looked into. Once I went to a new RE that was willing to look into possible immune issues and endo and treat them I had a successful ICSI cycle.
During treatment, did you feel like you were treated like a number or a human?
She was very kind and had a good bedside manner.
Describe your experience with your nurse.
She seemed very busy, wasn't great at walking us through protocols and would be very curt with me when I had questions. I was kind of afraid to contact her, because she was not very compassionate or helpful.
Describe your experience with your monitoring appointments.
Cattle call, but I assume most clinics are like that. The second clinic we changed to was the same.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to convey critical information
0
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
– Read less
0
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
No
Treatment
1 IUI, 4 IVF, Egg Freezing
Diagnosis
Unexplained
0
She did not have a warm bedside manner. She did not meet with us often. Even after setbacks or bad news we had to request conference calls. She went on maternity leave and we had no idea we had been transferred to another doctor....It was often hard to reach someone. The nurses did not use email. One cycle had to be postponed due to a miscommunication with my hormones.
+ Read more
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 4 IVF, Egg Freezing
Diagnosis
Unexplained
0
How was your experience with Mary Ellen Pavone?
She did not have a warm bedside manner. She did not meet with us often. Even after setbacks or bad news we had to request conference calls. She went on maternity leave and we had no idea we had been transferred to another doctor.
What one piece of advice would you give a prospective patient of Mary Ellen Pavone?
You have to be a good self-advocate in order to gett all of your questions answered. Don't look for a lot of support with the emotional piece of fertility.
During treatment, did you feel like you were treated like a number or a human?
We were often told about the clinic's motivation to increase their success rates. That seemed more important than treating us as humans with feelings.
Describe the protocols Mary Ellen Pavone used in your cycles and their degree of success.
We did pgd and pgs, which we got the sense she preferred we didn't do. When we didn't get a lot of embryos on our first cycle we tested our embryos on day 3 rather than day 5, which in retrospect is not what we would do now. That cycle was unsuccessful.
Describe your experience with your nurse.
It was often hard to reach someone. The nurses did not use email. One cycle had to be postponed due to a miscommunication with my hormones.
Describe your experience with your monitoring appointments.
It was pretty efficient. I always made sure to get there early so I could be seen the soonest. The techs were always very nice.
Describe the costs associated with your care under Mary Ellen Pavone.
My insurance covered most costs.
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
0
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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